QueueMetrics-SugarCRM integration

QueueMetrics agent page integration with SugarCRM. 1st Revision
proposal.
Typos
QueueMetrics-VTigerCRM integration

QueueMetrics agent page integration with VTigerCRM. 1st revision
proposal.
Not needed file deleted.
Merge pull request #1 from marcotasto/master

Queuemetrics agent page integration with VTigerCRM and SugarCRM