Question on bullets, how do you nest bullets? 

Carolyn

Sent using a mouse-sized keyboard with feigned autocorrect intelligence.

On Feb 7, 2013, at 12:14 PM, Mike Fiedler <notifications@github.com> wrote:

> In soft_skills.rst:
> 
> > +into opportunities for improvement and can be a path to creating a
> > +lasting relationship with your customers.
> > +
> > +People are often at their worst when reporting a complaint; emotions are
> > +high due to lost data, a service outage, or frustration trying to
> > +use technology. Now is not the time for you to get emotional or
> > +defensive about your work. Instead of reacting, follow these steps
> > +to adeptly manage customer unhappiness and maybe increase customer
> > +respect for operations as a whole.
> > +
> > +* Listen without judgment
> > +* Rephrase the concern so you can confirm that you understood
> > +* Agree to investigate if it isn't something you can resolve now or you don't have the time.
> > +* Leave the customer with the assurance that you or someone will get back to him/her with a solution or feedback. 
> > +* Get back to the customer even if it is to say 
> > +* it was a one-off problem and here is why 
> bullets: same asterisk issue
> 
> —
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