@benilovj, good catch.

I'm not sure either of those is correct though. The user in this case is presumably a service manager or member of a team developing a service. I don't know how they ask for a start page, done page and related content on GOV.UK. I don't think they will be using Zendesk directly, nor should they be asking for a service-specific backlog task via GOV.UK support forms.

I'll ask people within GDS directly.