Yes there is.  I'm still working with Michelle on the words.  I just wanted to get this out there.


On Oct 23, 2013, at 11:41 AM, Chris Moore <notifications@github.com> wrote:

> In roles/coo.md:
> 
> > +just clients, but true fans who spread the word about the business. 
> > +These fans recommend Gaslight, wear Gaslight t-shirts, drop by the office 
> > +for coffee, and more. Duties include: 
> > +
> > +* Introduce and track a net promoter score for all clients and projects
> > +  (former and current).
> > +* Follow up with all clients for honest feedback on delivery, hard business 
> > +  results and the overall experience working with Gaslight.
> > +* Improve overall client communication throughout the project and make sure
> > +  it continues after the project is done to track results.
> > +* Analyze feedback to develop new strategies and process improvements.
> > +
> > +###Business Operations: It’s About Strategy, Money and Details
> > +
> > +The COO tracks the dollars and cents and helps drive the overall financial strategy for 
> > +product delivery. Duties include:
> True story ;)
> 
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