[0.85] work for ticket - see #918

git-svn-id: https://forge.indepnet.net/svn/glpi/branches/0.85-work@20962 35612d4c-9d10-0410-837c-bf9dd1be60d7
[0.85] try to fix ticket template

git-svn-id: https://forge.indepnet.net/svn/glpi/branches/0.85-work@20963 35612d4c-9d10-0410-837c-bf9dd1be60d7