refactoring escalation mail code
finacle gem update+specs
Merge branch 'master' of github.com:StrataLabs/service_desk
fixing summary link issue in dsb reports
Merge branch 'master' of https://github.com/StrataLabs/service_desk
restricting file upload of .exe, .vbs, .rb, .sh, .jar .html
restricting msi,bat,com,bin,vb in file upload
restricting file upload
moving rools to point to https://github.com/StrataLabs/rools
Merge branch 'master' into sprint4