Show owner and responsible full name instead of login.

Fixes bug#9353 - http://bugs.otrs.org/show_bug.cgi?id=9353
Customer Ticket Zoom shows owner login name instead of full name

The Customer Ticket Overview already showed the full name of the
owner. The Owner Login, which was previously displayed, can often
be cryptic (like 'U00123' or 'mb').
Converted CHANGES to markdown.
Made test more robust for different sortings on different platforms.
Fixed bug# 9349 - SQL wanings on oracle DB if more than 4k charecters are sent to the database.
Fixed bug# 9349 - SQL wanings on oracle DB if more than 4k charecters are sent to the database.
Fixed typo.
Added .installed files (forstats) and helper scripts to gitignore
Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field.
Fixed CHANGES File (bug#9072).
Fixed bug#[7856](http://bugs.otrs.org/show_bug.cgi?id=7856) - Statistics only use non archived tickets.
Fixed bug#9060 - OTRS_CUSTOMER_BODY overwritten in Agent::Move Notifications.
Update ms.pm
Fixed bug#9362: cannot redirect to external url containing & caracter.
Fixed customer database parameter CaseSensitive for CustomerSearch, CustomerIDList.
Clean up CHANGES. Missing links. Pretty
Added UnitTest for case sensivity parameter of customer databases.
Fixed broken tag (follow-up for bug#9353).
CustomerTicketPrint crashed when no attribute was selected for printing; initialize array ref now
Added changelog entry.
Updated Polish translation file, thanks to ib.pl.