Add name attribute to Users
Update Chats to require a Customer ID
Add optional user ID to chats in prep for having names show up in messages.
Update messages to take a customer or user id. Need to properly implement user login for id-ing purposes... currently a hack in admin/chats/chat partial
Update Admin side to require login to view admin/support page.
Add author names to chat messages.
Setting to pending failing feature spec tech_support_helps_spec.rb:55