implement service url cleaner

Signed-off-by: Tyler Pickett <t.pickett66@gmail.com>
implement Util.build_ticketed_url function

Signed-off-by: Tyler Pickett <t.pickett66@gmail.com>
gracefully handle blank url's

Signed-off-by: Tyler Pickett <t.pickett66@gmail.com>
remove some mocked calls

Signed-off-by: Tyler Pickett <t.pickett66@gmail.com>