Removed CVS IDs.
Merge branch 'master' of https://github.com/mthiessmeier/doc-itsm
Merge branch 'master' of https://github.com/mthiessmeier/doc-itsm
Removed database diagrams, as they exceed the size of the page.
Renamed OTRS::ITSM to OTRS ITSM.
Fixed xml structure.
Wording improvements to manual:

 - Enterprise Consulting is no longer a separate entity and is merged
   with OTRS Group.
 - The "Open Ticket Request System" is just OTRS.
Change ITSM - Basic to just ITSM
Merge remote-tracking branch 'upstream/master'

Conflicts:
	en/api.xml
	en/book.xml
	en/first-steps.xml
	en/installation.xml
	en/preface.xml
	en/release-management.xml
	en/service-desk.xml