Script that queries Request Tracker database about an opened ticket with a custom subject

Author: Frco. Javier Rial Rodríguez
email: fjrial@cesga.es, fjrial@gmail.com
Copyright (C) 2013 - CESGA

This script is meant to be configured as remote command in Zabbix.
It queries the RT (Request Tracker) Database about a ticket opened
with a custom subject.
It a tickets exists, it does nothing
If does not exist, it creates a new one