Subject: alternate profile model

Description:

1) separate tables for aakash users(DeviceUser), technicians(Technician), profile(Profile) and
complaints(Complaints)

2) separate groups for aakash users(aakash_user) and
technician(technician)

3) demo complaint template add(not linked)
4) FIXME: logged_in users list
Subject: Technician registration form done

Description:

1) can sort technician and user upon login
Subject: user complaint implemented

Description:

1) User can log complaint
2) technician can see no. of complaints by user
3) technician can also see description of complaint

TODO:

1) technician should take up a complaint and a main panel should show
which technician has taken which complaint

2) solved and unsolved complaints

3) technician should reply back to each complaint when it is solved or
have some further query

4) technician should get a list of solved queries by himself

ADVANCED:

1) request for access to device using remote protocol(Not decided yet)
2) time slot given by user in case he wants LIVE remote assistance
Subject: user slot minimum validation done

Description:

1) can book date and time
2) user can view his own complaint(s)

TODO:

1) technician would be able to take up complaint
2) user should be able to see which technician has taken his complaint
3) techinician should able to comment(reply) to the complaint(if any)
4) technician should able to mark complaint as solved(or query)
Subject: technician and take complaint

Description:
Subject: only technician can debug his complaint

Description:

1) shell access to technician via `ajaxterm`
2) other technician's will not see debug link if the complaint
is not taken by them
3) user will never see debug link at all

TODO:

1) mark SOLVED, if the complaint is solved
2) log debug trace
3) slot finished or going to expire notification to tech
Subject: tech can view and his own complaints
	 on his 'list complaint page'

Description:

1) user can view and his own complaints on his 'list complaint page'
2) js for date and time(crude, just for testing)
Subject: shellinabox frame resized

Description: