I'll fix and resubmit. Thanks! :)

I'd like to talk to you offline if possible sometime.

Carolyn

On Thu, Feb 7, 2013 at 12:26 PM, Mike Fiedler <notifications@github.com>wrote:

> In soft_skills.rst:
>
> > +week notice for those people who are out of the office for a week or
> > +more. You should also consider a followup message closer to the outage
> > +to remind people that it is coming up. Forward the original email and
> > +repeat the first line as a reminder.
> > +
> > +Remember that we all get too much email. If you send an email every day,
> > +or even every week, people will start to ignore/filter you. Consider how
> > +critical it is to communicate with all of your customers at once. If you
> > +limit it to topics that are important to them (outages, new service
> > +announcements), they will be more likely to read and respond to your
> > +attempts.
> > +
> > +* How broadly does this information need to be communicated?
> > +* Is there a sub-section of the population who are the only people who need this?
> > +* Look for avenues to limit how widely you distribute information so
> > +* you are reaching the intended audience without burdening the rest of the organization..
>
> I think the asterisk at the beginning of this line shouldn't be there -
> rather indent the line 3 spaces to continue the bullet point
>
> —
> Reply to this email directly or view it on GitHub<https://github.com/opsschool/curriculum/pull/73/files#r2929912>.
>
>