admin - improve refresh/anchor issue

If a traditional anchor is clicked, the app/legacyUI #! is lost. If a
refresh occurs, the app was loading w/ an error and a blank page. Now it
loads w/ a more descriptive error and the dashboard page.
admin support - bug fix

template for ticket detail was getting added twice, then translated only
once (so an non-working copy of the template would appear at the top).