dialogue: #Person1#: Mr. Wilson. We are very regretful about the mistakes in goods. I am very sorry and we will be responsible for the mistake.
  #Person2#: We have no choice but to hold you responsible for the loss we sustained.
  #Person1#: The first problem is supposed to be solved after the investigation. About the second problem, I admit it's our fault, so we will exchange all merchandise that falls short of our sample.
  #Person2#: Well. I hope there won't be such things no more.
  #Person1#: I can assure you that such a thing today will never happen again in future delivery. We have made the plan to improve the package of our exported goods.
summary: #Person1# apologizes for the loss caused by them to Mr. Wilson and assures that it will never happen again.
topic: damaged delivery