dialogue: #Person1#: Hi, I made a reservation for a mid-size vehicle. The name is Jimmy Fox.
  #Person2#: I'm sorry, Mr. Fox. We have no mid-size available at the moment.
  #Person1#: What do you mean? I don't understand, I made a reservation, do you have my reservation?
  #Person2#: Yes, we do, but unfortunately we ran out of cars.
  #Person1#: But the reservation keeps the car here. That's why you have the reservation.
  #Person2#: I know why we have reservations.
  #Person1#: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. If anybody can just take them, what's the meaning of reservation?
  #Person2#: I am really sorry. But we do have a compact or an SUV if you'd like.
  #Person1#: Fine. I'll take the compact.
  #Person2#: Alright. We have a blue Ford Focus for you, Mr. Fox. Would you like insurance?
  #Person1#: Yeah, you better give me the insurance, because I am gonna beat the hell out of this car.
  #Person2#: I am truly sorry. Since that happened, we would like to offer you a discount for the insurance and rent fee.
summary: Mr. Fox is angry because he makes a reservation for a mid-size vehicle but #Person2# doesn't keep a car for him. Finally, he takes a compact with a discount.
topic: car reservation