dialogue: #Person1#: IBA, Client Services Department. Shelley speaking, how can I help?
  #Person2#: Client Services? Oh, hello. I need your help.
  #Person1#: Certainly, that's what we're here for. What can I help you with?
  #Person2#: I'm a tourist in this city and unfortunately I've lost my card!
  #Person1#: Calm down, Sir. Is that an IBA Debit or Credit Card?
  #Person2#: Credit Card. The International Credit Card, I can't find it anywhere.
  #Person1#: Just calm down, Sir. OK, when do you think you lost it?
  #Person2#: I'm not 100 % sure, around an hour ago I guess. I had it in the hotel lobby bar ; I used it to charge something to my room. I obviously didn't pick it up again.
  #Person1#: That's fine, Sir. Let me just take some details FRCM you and we can help you.
  #Person2#: Thank you. Thank you very much.
summary: #Person2# lost the credit card in travelling and is asking the Client Services for help.
topic: Client Services.