Columbia subject headings:
Civil service--Personnel management.
Performance standards.
Harvard subject headings:
Administrative agencies--Management--Evaluation.
Benchmarking (Management)
Government productivity--Measurement.
Organizational effectiveness--Measurement.
Performance standards.
Total quality management in government.
Princeton subject headings:
Administrative agencies--Management--Evaluation.
Benchmarking (Management)
Government productivity--Measurement.
Organizational effectiveness--Measurement.
Performance standards.
Total quality management in government.