Columbia subject headings:
Benchmarking (Management)--United States.
Consumer complaints--United States.
Consumer satisfaction--United States.
Total quality management in government--United States.
Harvard subject headings:
Complaints (Administrative procedure)--United States.
Consumer complaints--United States.
Consumer satisfaction--United States.
Princeton subject headings:
Benchmarking (Management)--United States.
Consumer complaints--United States.
Consumer satisfaction--United States.
Total quality management in government--United States.