Columbia subject headings:
Federal government--Information services.
Federal government--United States--Information services.
Information technology--Economic aspects.
Information technology--Government policy.
Information technology--United States.
United States. Government Information Technology Services Working Group. Customer Service Improvement Team.
Harvard subject headings:
Administrative agencies--United States--Management
Bureaucracy--United States.
Customer services--United States
United States. Government Information Technology Services Working Group. Customer Service Improvement Team.
Princeton subject headings:
Administrative agencies--United States--Management.
Bureaucracy--United States.
Customer services--United States.
United States. Government Information Technology Services Working Group. Customer Service Improvement Team