Columbia subject headings:
Government productivity--United States.
Total quality management in government--United States.
United States. Department of Veterans Affairs--Management.
Harvard subject headings:
Government productivity--United States.
Total quality management in government--United States.
United States. Department of Veterans Affairs--Management.
United States. Department of Veterans Affairs.
Veterans--United States
Princeton subject headings:
Government productivity--United States.
Total quality management in government--United States.
United States. Department of Veterans Affairs--Management.