Columbia subject headings:
Customer services--Quality control.
Organizational change--Management.
Performance standards.
Personnel management.
Total quality management.
Work measurement.
Harvard subject headings:
Customer services--Quality control
Organizational change--Management.
Performance standards.
Personnel management
Total quality management.
Work measurement.
Princeton subject headings:
Customer services--Quality control.
Organizational change--Management.
Performance standards.
Personnel management.
Total quality management.
Work measurement.