Columbia subject headings:
Customer relations--Management.
Internet in public administration--United States.
Local government--Public relations--United States.
Municipal government--Public relations--United States.
Municipal government--United States--Case studies.
Harvard subject headings:
Customer relations--Management--Government policy.
Customer services--Management--Government policy.
Government publicity--Management.
Public administration--Customer services--Data processing.
Public administration--Customer services.
Public administration--Management.
Princeton subject headings: