avantstudio.com.au: 14 days return policy. If you are not completely satisfied with your online purchase, we are happy to offer an exchange or credit note within 14 days of purchase.To request a return, please emailing us at hello@avantstudio.com.au with your full name and order number in the email subject. Please note, return shipping is the responsibility of the customer. Items must be returned in their original packaging and must be unworn. We cannot offer returns or exchanges for pierced earring styles for hygiene reasons.Avant Studio is not liable for the loss or damage of items in return transit. We recommend retaining proof of postage, using a traceable delivery service and returning items in secure packaging. By placing an order with Avant Studio, customers are responsible for all applicable custom import fees.Please note, orders over $100 will qualify for free shipping only once per order.  When your exchange is processed, a flat rate shipping fee of $10 will be incurred. Please Note*Custom orders, are not eligible for returns.Sale items are non-returnable unless faulty.Return shipping charges are not refundable except for faulty items.Our warranty for manufacturing faults extends to 6 months from date of purchase. If you experience a manufacturing fault with your item, please contact us hello@avantstudio.com.au.