Patent ID: 10650804

Abstract:
A “Facet Recommender” creates conversational recommendations for facets of particular conversational topics, and optionally for things associated with those facets, from consumer reviews or other social media content. The Facet Recommender applies a machine-learned facet model and optional sentiment-model, to identify facets associated with spans or segments of the content and to determine neutral, positive, or negative consumer sentiment associated with those facets and, optionally, things associated with those facets. These facets are selected by the facet model from a list or set of manually defined or machine-learned facets for particular conversational topic types. The Facet Recommender then generates new conversational utterances (i.e., short neutral, positive or negative suggestions) about particular facets based on the sentiments associated with those facets. In various implementations, utterances are fit to one or more predefined conversational frameworks. Further, responses or suggestions provided as utterances may be personalized to individual users.