Patent ID: 10108440

Abstract:
An interactive troubleshooting system is described herein that provides a dynamically changing user interface that readers click through to solve problems. Each click changes the display of the flowchart so that irrelevant troubleshooting options are unavailable and the reader's path through the overall flowchart is clearly shown. By showing the path, the reader can see the process and the interrelationships between system components and understand more deeply the troubleshooting process beyond the step-by-step troubleshooting tasks. The interactive troubleshooting system clearly displays a path taken through the flowchart, and reduces visual clutter. Upon following a path, sections of the flowchart that cannot be followed due to the steps taken are made unavailable. The interactive troubleshooting system provides a visual indication of areas of troubleshooting focus. The system can record the user's path through the flowchart. Once a root cause is identified, the system can query the user to capture end-of-process feedback information.