Patent ID: 10382497

Abstract:
A system is described for setting up videoconferencing between a user 1, 3, 5 and an agent 13, 23, 33 with little or no downloads and configuration. A director 500, 1500, 2500 receives requests from users 1, 3, 5 on computing devices 200, 400, 700 for videoconferences through a website. A connection ID device 520 receives input from the user 1, 3, 5 as to which connection application 210, 220, 410, 710, 720 the user 1, 3, 5 is using. A platform selection device 530 then uses lookup device 531 to find compatible videoconferencing format of the connection application 210, 220, 410, 710, 720 in a compatibility table 533 and determines which video hosting platform 7, 9, 11, 12 employs this compatible videoconferencing format. A linking device 540 then sends a link to the video hosting platform 7, 9, 11, 12 to the user's computing device 200, 400, 700 and agent's computing device 300, 600 to connect and videoconference. In an alternative embodiment, a linking device 540 routes communications from the user's computing device 200, 400, 700 and the agent's computing device 300, 600 to/from the video hosting platform 7, 9, 11, 12. In still another embodiment, the software on the user's end may be in the form of an App which directly links to the director.