Patent ID: 11122164

Abstract:
A system for providing remote assistance services using mixed and/or augmented reality visors includes the following apparatuses in combination: one or more smartphones/tablets of each user who requests assistance, connectable to any mixed/augmented reality visor on which a specific app is installed; one or more operator stations with PC/tablet configured to be able to communicate in real time with the devices of the user requesting assistance; at least one server configured to manage a database and to be connectable to and interfaceable with the smartphones/tablets of the users and the PCs/tablets of the operators; wherein the smartphones, tablets, PCs, visors and servers are connected to implement the following software components, which are all connectable to an Internet network: ADMINISTRATOR WEB FRONTEND, BACKEND, REAL TIME DATABASE, OPERATOR DESKTOP APP, RELATIONAL DATABASE, CLIENT MOBILE APP, OPTIP MIXED/AUGMENTED REALITY VISOR APP, EMAIL SERVICE.