Patent ID: 10623280

Abstract:
Methods and apparatus are disclosed for diagnostic testing, and in particular to methods and apparatus for obtaining diagnostic test results in respect of network-reliant applications used by one or more devices (1, 1′) in a local user network (3), the one or more user-devices (1, 1′) being operable to communicate with a digital communications access network (5, 6, 8) via a network gateway device (2) having a control module associated therewith, and being operable to communicate with remote networked devices (7, 9) involved in said network-reliant applications via the access network. Preferred embodiments relate to methods and apparatus for triggering diagnostic testing procedures and obtaining test results indicative of the actual Quality of Experience (QoE) of one or more users of the applications being run on the user-devices (1, 1′) in the user network (3).