Patent ID: 11037391

Abstract:
Systems, methods, and apparatuses for ATM deposit jammed item imaging and transaction completion are described herein. An ATM senses a jammed document deposit and creates an incident data packet including transaction information. The incident data packet is received and saved by the provider computing system for future transaction matching. A scannable code is displayed to link the scanned document to the incident. A servicer is notified to retrieve and generate a scanned image of a jammed document using a servicer device. The servicer scans the scannable code using the servicer device and causes the servicer device to decode the scannable code to determine incident-related information. The image may be assessed for quality in real time, and depending on quality, transmitted, along with the incident-related information, such as an incident identifier and/or additional transaction information, by the servicer device to a provider computing system for completing the transaction.