Patent ID: 11212325

Abstract:
According to this disclosure, an alternative to Document Object Model (DOM)-based co-browsing uses a cloud-based browser that is shared by the participants. The cloud browser enables the participants to view a website together but from within their own respective local browser resource. The cloud-based browser is made available by a service provider. Using a cloud browser and streaming of the website image (from the cloud browser) to both peers guarantees that the participants in the co-browse session see the same image, regardless of the local browsers that they use. Further, by transferring the actual user actions (e.g., clicks, taps, gestures, etc.) and executing them in the cloud browser as if the respective user is present in front of the cloud browser, the approach eliminates dependency on the site/page DOM. Rather, in this approach the cloud browser handles all code injections necessary for the streaming of the images to the endpoints.