Patent ID: 11341172

Abstract:
A method for text capture is provided. The method monitors a text session among a set of mobile text-enabled devices capable of having mixed operating system types. The method captures messages and message metadata from the text session by a machine-attended message-capture-dedicated phone configured for reception-or-pass-through-only with respect to the mobile text-enabled devices. The method receives the messages and the message metadata from the message-capture-dedicated phone by a remote message capture device that is constrained to have a compatible operating system type as the machine-attended message-capture-dedicated phone but unconstrained with respect to the operating system type of the set of mobile text-enabled devices. The method stores the metadata and the message metadata for remote access in a searchable remote message repository, unconstrained with respect to the operating system type of the set of mobile text-enabled devices, the machine-attended message-capture-dedicated phone, and the remote message capture device.