Patent ID: 10404853

Abstract:
Novel tools and techniques might provide for implementing call monitoring, and, in particular embodiments, to methods, systems, apparatuses, and computer software for implementing self-learning corrections facility call monitoring. In some embodiments, a method might comprise an automated call monitor monitoring a voice or video call between a call participant and a prison inmate, and analyzing at least one of conversation content of the call, voice characteristics of the call participant and/or the prison inmate, and/or (for video calls) body language of the parties to the call, to determine whether the conversation content, voice characteristics, and/or body language are indicative of impermissible content and/or impermissible conduct (i.e., indicative of past, present, and/or future criminal behavior or acts, and the like). The automated call monitor might flag calls that present such indications of impermissible content and/or conduct, for review by corrections facility personnel, and might self-learn based on input by such personnel.