Patent ID: 11968164

Abstract:
In this method for assisting an SNS consultation, consultants are efficiently allocated to clients. An assisting server 100 detects a new consultation to be performed on communication with a client terminal 120 has occurred or may occur (S301). Next, the server 100 transmits a pre-consultation question to the client terminal 120 (S302) which may be a plurality of hierarchical questions by which a category that characterizes the consultation contents can be assigned. On the basis of the answer(s) to the pre-consultation questions (S303), the server 100 determines a category corresponding to the answers and assigns the category to the consultation contents (S304). If categories that each consultant can handle are stored in a storage unit 103, or a storage medium or device which can be accessed from the apparatus 100, by providing a category to a consultation content, the consultation contents can be allocated to a consultant for response.