Patent ID: 10296913

Abstract:
Methods and apparatus are provided for integrating heterogeneous multi-channel data using ontologies. An exemplary method for integrating multi-channel heterogeneous data comprises obtaining a domain-specific mediator ontology; identifying a plurality of target channels; identifying entities pertinent to each of the plurality of channels; describing the entities pertinent to each of the plurality of channels using an ontology description language to generate a plurality of channel specific ontologies; aligning the channel specific ontologies with the domain-specific mediator ontology to generate aligned channel specific and domain-specific mediator ontologies; extracting a plurality of user identities from the plurality of channels; aligning the plurality of extracted user identities across the plurality of channels to link common user identities; generating at least one user profile for at least one of the aligned user identities; and correlating at least one user profile with the aligned channel specific and domain-specific mediator ontologies to generate an omni-channel ontology that integrates the multi-channel heterogeneous data.