Patent ID: 11068824

Abstract:
A device may receive data associated with customers, a customer-related process, or customer-related operations of an organization. The device may process the data using a technique. The device may map the data to an organization operating model. The organization operating model may be used to perform an analysis to identify a deficiency related to the customers, the customer-related process, or the customer-related operations, or a first manner in which to improve a customer-channel combination, the customer-related process, or the customer-related operations. The device may perform the analysis of the data. The device may identify the customer-channel combination of the organization. The customer-channel combination may identify a channel via which the organization acquires, engages, or retains the customers. The device may perform an action to positively impact performance of the customer-related process, to positively impact the customer-related operations, or to modify the customer-channel combination of the organization.