Patent ID: 10404852

Abstract:
Techniques are described that facilitate analyzing real-time communication sessions associated with a client device to detect nuisance concerns or determine whether a real-time communication session is restricted based on a set of communication privilege rules. More specifically, a Communication Privilege Control (CPC) system is described that can monitor real-time communication sessions that involve a client device associated with the client account, and another, third-party device. The real-time communication sessions may include voice communications, text communications, or a combination of both. Further, in response to detecting a nuisance concern or flagging a restricted real-time communication session, the CPC system may automatically intercept the real-time communication session and selectively terminate or re-direct the real-time communication session to a trusted device. The conditions by which a real-time communication session is automatically intercepted, selectively terminated or re-directed, may be based at least in part on the set of communication privilege rules.