Patent ID: 11386400

Abstract:
Described herein are systems and techniques for segregating different types of auto-generated enterprise communications, identifying actionable items found within the enterprise communications and automatically generating a list of unified events/tasks for presentation to a user. The systems and techniques utilize templates to identify a communication. Once a communication is identified, rule sets are applied to parse the communication and generate an event which can be presented to a user as part of an event/task list. Described systems and techniques may process different type of communications such as email and real-time communications, parses each type of communication and generate a unified event/task list (i.e. a single task list which includes events from emails, real time messages and other communication channels) which can be presented to a user. By generating a unified event/task list, the system and techniques remove the need for users to manually scour their communications for actionable items and also removes the need for users to manually scour individual communications (e.g. individual emails and real time messages) for information, events or tasks which may require action.