Patent ID: 11481228

Abstract:
Techniques for self-service orchestration are disclosed. A system deploys instances of a self-service orchestration agent to tenant-specific software-as-a-service (SaaS) environments operating in a multi-tenant SaaS environment, without reconfiguring existing software in the tenant-specific SaaS environments. Each self-service orchestration agent includes functionality to configure one or more components. Each tenant-specific SaaS environment includes a dedicated set of software operating on a dedicated logical partition of hardware infrastructure. The system receives, via a self-service orchestration interface, a request to configure a component across the tenant-specific SaaS environments. The system: transmits the request to a self-service orchestration module that is operating in the multi-tenant SaaS environment and configured to communicate with each instance of the self-service orchestration agent; dispatches, by the self-service orchestration module, the request to each instance of the self-service orchestration agent; configures, by each of the self-service orchestration agents in a corresponding tenant-specific SaaS environment, the component.