Patent ID: 10503483

Abstract:
An analytic rule generation application is integrated into an electronic customer technical support system to enable those using the customer technical support center systems to build custom analytic rules, on demand, for use in diagnosing and detecting issues at customer process plant sites, without having to submit a request to a developer and wait for one or more new rules to be provided in future releases of the customer technical support system. The analytic rule builder can be used by local offices and local technology groups if need be, or can be used by personnel at customer sites. The custom analytic rules created using the rule builder application can be shared among the engineers using the electronic customer technical support system to empower local engineers to immediately use newly created rules. Still further, the analytic rule builder can be used in an online support system within a process plant, where on-site engineers can build custom analytic rules to monitor certain data streams or events in the plant control system and to trigger actions upon the detection of predetermined events or conditions.