Patent ID: 11157924

Abstract:
A system for providing a visual display of a visitor's journey pathways through various digital touchpoints and quantitative measurements of the visitor's interaction with each digital touchpoint includes an online visitor meta-data database, an online images database, a visitor journey analytics code, a visitor journey analytics engine, a computing system, and a user interface. The visitor journey analytics code is embedded in each digital touchpoint and the visitor journey analytics code extracts visitor meta-data associated with each digital touchpoint that a visitor visits and uploads them to the online visitor meta-data database. The visitor journey analytics engine includes a customer journey analytics processing software product that receives visitor meta-data and specific online images for each digital touchpoint a visitor visits, calculates a visitor experience performance index for each digital touchpoint, and records visitor's journey pathways through various digital touchpoints. The user interface displays the visitor's journey pathways through the various digital touchpoints and the calculated visitor experience performance indexes for each digital touchpoint.