Patent ID: 11366842

Abstract:
A service monitoring system (SMS) transforms machine data from a monitored information technology (IT) environment into meaningful key performance indicators (KPIs) that each represents some measure of a service implemented by the environment on an ongoing basis. An overall health score for the service is determined from the KPIs and a prediction is made for a future health score. Data regarding a particular KPI and other KPIs is transformed to predicted future values for the particular KPI over a prediction window. Additionally, predicted future KPI scores may be used to determine a KPI impact score reflecting some measure of the degree to which the KPI, its related components, or processing related thereto, can influence the actual future health score. The KPI impact scores condition or direct the future operation of one or more SMS processes. Production of an impactor list identifying priority targets for interventive processing may be produced based at least on KPI impact scores and may also condition or direct the future operation of one or more SMS processes.