Patent ID: 10911309

Abstract:
A communications terminal (10) is to be configured for operation of a new service or application by connection to a service provision platform (12) over a connection (11). In order to do this, an installation server (15) generates instructions to a user terminal (13) over a separate link (14). These instructions are used to configure the communications terminal (10) to operate the service required. The terminal (13), separate link (14) and installation server (15) are then used to monitor, over a connection (19) independent of the newly-installed connection (11), the response of the service provision platform (12) to the test transmissions sent to it from the terminal (10) over the new connection (11), and to initiate test messages from the service provision platform (12) to the communications terminal. By providing a connection (14, 15, 19) between an installation technician (13) and the service provision platform (12) independent of the newly-installed connection (11) and newly-configured terminal (10), the behaviour of the service provision platform can be more readily understood.