Patent ID: 10950223

Abstract:
The system and method generally include identifying whether an utterance spoken by a user (e.g., customer) is a complete or incomplete sentence. For example, the system may include a partial utterance detection module that determines whether an utterance spoken by a user is a partial utterance. The detection process may include providing a detection advice code that gives a recommendation for handling the utterance of interest. If it is determined that the utterance is an incomplete sentence, then the system and method can identify the type of utterance. For example, the system may include a partial utterance classification module that predicts the class of a partial utterance. The classification process may include providing a classification advice code that gives a recommendation for handling the utterance of interest. Once a partial utterance is detected and classified, the system and method can further determine what the user meant by the utterance and can recommend a response to the user's utterance that further advances a conversation between the user and a virtual agent.