User Interface: Well I think I find a lot of them really complicated to use with all the different buttons and uh it's handiest when you have one that works both the D_V_D_ player or whatever and the T_V_ as well . Um , but that it's easy to if you can switch back and forth instead of having to press a bunch of different buttons
Project Manager: No .
User Interface: and so I think it's is best when they're clearly labelled and you can see which buttons you're supposed to use , you know .
Project Manager: Any any thoughts about buttons or any oth other way of approaching the p the uh the problem ? Or anybody else , strong feelings about remote controls ? Are there you know , bad ones they've used or good ones they've used or ones that they've lost and never found again ?
Industrial Designer: Um  I think it's important that you should be able to when you when you press the buttons it'll actually pick up the signals from kind of anywhere and you shouldn't have to like contort yourself and twist your remote control to get it the T_V_ to actually pick up the signal .
Marketing: Yeah .
User Interface: Yeah .
Marketing: Think a lot of the time , remotes that come with T_V_ players and T_V_s and D_V_ players , like they aren't
Industrial Designer: Mm .
Marketing: like an area that's put a lot of effort into , they're very boring , very plain .
Industrial Designer: Mm .
Marketing: Like it's very a very like um making a a stylish remote control would be a very like Easily put us one step ahead of the current competition .
Project Manager: Um what so wh what's in in what particular style features are you thinking about ?
Marketing: Um . Something that looks looks doesn't look like remote control .
Industrial Designer: Marketing: So if you want , something that looks like uh something that makes you think oh what's this ? Like this pen doesn't really look like a pen ,
Project Manager: Uh-huh .
Marketing: but it makes you think oh .
Project Manager: . Yeah
Marketing: So , sorry that's a bit vague .
Project Manager: d no I mean do you think there's a risk if it doesn't look like remote control , people won't see it as a remote control um and uh Marketing: Uh I suppose suppose that's up to the marketing to to make make people aware of the product .
Project Manager: Uh-huh . Any other thoughts about um th the physical appearance of a of remote controls ?
User Interface: I think something that's comfortable to hold because sometimes you get the remote controls that are just those big , rectangular things
Industrial Designer: Mm .
Marketing: Mm .
User Interface: and uh they're kind of awkward to hold onto ,
Marketing: User Interface: so something that's more comfortable that fits in a person's hand better .
Project Manager: I mean th the thing that i immediately comes to mind is computer mouses which um I mean y you get all sorts of shapes in the shops
Industrial Designer: Mm .
User Interface: Yeah .
Marketing: Yeah .
Industrial Designer: Mm .
Project Manager: and s you know some quite fancy ones um than the  User Interface: Yeah .
Project Manager: some from personal experience which look nice
Industrial Designer: Project Manager: but aren't particularly comfortable . Um any thoughts about buttons or flat screens or uh uh User Interface: Yeah .
Marketing: Well from the mouse idea you could , remote is a piece of plastic with the big rubber buttons sticking out of it which you press , whereas if you want  could all be flat and the buttons are very kind of almost subtle that instead of being raised out of the device uh you push into device you see , like a mouse button .
Project Manager: Yes , I mean the only thing is if if you're watching television in a in a a darkened room um you need to be able to uh
Industrial Designer: Mm .
Marketing: I suppose .
Project Manager: fi find the button buttons easily .
Marketing: Easily , yeah yeah .
User Interface: But maybe they could be concave instead of sticking up to have them be kind of down so you could feel them
Industrial Designer: Mm .
Marketing: Mm .
User Interface: better .
Project Manager: Yeah , that's uh must admit I don't think I've ever seen one with concave buttons , that's uh certainly be different . Um do we need it to uh I can't think of any re remote controls that I know of that actually light up at all .
User Interface: Oh yeah .
Project Manager: Do we do we want uh Industrial Designer: Mm that would be good .
User Interface: Like a like a mobile phone ?
Project Manager: Yeah .
Industrial Designer: Mm .
User Interface: Yeah .
Industrial Designer: Mm .
Marketing: Mm , yeah that would be good .

Summary: Marketing proposed to make a stylish remote control. User Interface preferred a remote control that was comfortable to hold. In order to make buttons easy to find, User Interface pointed out that they could be made concave. Project Manager agreed and supposed that the buttons could be made illuminated so that people could see them in dark rooms.