Marketing: So So I'm uh gonna have a presentation about um the market , about um yeah what people think . Uh we did a usability lab-test with a hundred persons . And we looked at uh several um things . Uh among them design , uh d d how d did they like the use of it , uh what frustrations they had while using remote controls . Uh well what what will be our market . And uh we asked them if we had some new featu features . If um that would be a good idea or not . Well our findings . Uh our users , they disliked the look and feel of current remote controls . Um uh they especially found found them very ugly . And um th they also found them hard to to learn how to use it . Uh well they also zap a lot . So uh zapping uh should be very easy . And uh fifty percent of the users only use ten percent of the buttons . So a lot of unused buttons . There is more findings . Uh on the buttons . Which uh buttons find users uh very important and which which not ? And how much would they use them ? Well uh the most used button is the channel selection . And uh we asked them how uh relevant they think uh the buttons are . The power , volume and channel selections are very relevant . Uh teletext is uh less relevant but also important . Uh not important they found the audio , uh that's not the volume but uh specific the the pitch , or the left or right . Uh the screen and the brightness . And uh channel settings . Uh th and they also are not used very often . Then we have a few um graphs about the market . Uh here we can see what the market share is of uh several groups . Um as you can see , most users are uh between thirty six and forty five . Um the the the younger group between sixteen and twenty five is not very big . And to come back on the the swapping uh things , uh I don't think uh , I I think the younger will be most interest in it . But uh they are not a very big group . Um in the we asked them , uh how would you like a s a new feature . If you have an L_C_D_ on the remote control , what would you think of it . Now you can clearly see young users say . I will that would very nice . And older user think uh they will be scared of change I think .
Industrial Designer: Marketing: And they won't like it . And another thing , how would you like to have a speech recognition on it . Well here we see the same . Young users uh think that's an interesting idea . And old users not . Uh well we uh found out that there are two several markets at which we can aim . Uh the first are the younger , the age between sixteen and forty five . Uh they are highly interested in the features , as you can see uh here . And um they are more critical on their money spending . Uh the second group is the older group . Aged between forty six and sixty five . They are less interested in uh new features . But uh they spend their money more easily . Now if we look back at this graph , we can see that among the first group is about um sixty percent . And the second group about forty percent . So the the first group is bigger . Well then I come to my uh personal preferences . Uh yeah the first question is uh also we have to ask is at the which market do we aim at . Uh of course n uh saying we aim at the young group doesn't say that old people won't buy it . But less of them will buy it . Um well I uh  Okay . What I thought , um even young people say it's hard to use , remote control . So if you make a remote control that is uh very easy to use , that's especially aimed at this group , even uh the young group will also be more interested . And um we can make special features . But uh I think it looks nice in the first time . But when use it , uh I don't know what's uh good thing of speech recognition .
User Interface: Mm-hmm .
Marketing: Um well th uh that's my second point .
Industrial Designer: Marketing: Uh less important functions should be discarded from the remote control . It's about discussion we had earlier . Um You can find most functions on a T_V_ set . So uh you don't have to have a lot of audio options , or screen options to change the brightness . And such things . Um well the design is very important . One thing I did not say I think , is that a lot of users also said then I would uh buy a good looking uh remote control if there will be one . But they found most remote controls very ugly . So the design of our remote control is very important . And uh yeah it should be very zap friendly , as most users use it for that . That were my findings .
Project Manager: Okay thank you .
Industrial Designer: Yeah . I have uh one question .
Project Manager: Yes .
Industrial Designer: If we aim for the younger people , um and there will be uh a lot of features like L_C_D_ or the the the speech uh f recognising , uh the cost will be a lot of h uh a lot higher .
User Interface: Mm-hmm .
Industrial Designer: Uh I think we don't have that in our budget .
Marketing: Yes .
User Interface: No .
Industrial Designer: Do you think ?
Marketing: No .
User Interface: And I don't uh I don't think twenty five Euros for a remote is really cheap or something .
Industrial Designer: Like No . No .
User Interface: So it's Yeah , it's hard to uh get the younger group .
Industrial Designer: Uh-huh .
Project Manager: I think uh the L_C_D_ is cheaper than speech recognition . So I think that can be an d good option . L_C_D_ .
User Interface: Mm-hmm . Just the L_C_D_ ?
Project Manager: Yes . Only the L_C_D_ .
User Interface: Mm-hmm .
Project Manager: So But we'll come back on that .
Marketing: Okay .