西日本鉄道
In September 2011, six months after the line's completion, JR Kyushu reported a year-over-year increase in ridership of 64 percent to the southern part of Kyushu (between Kumamoto and Kagoshima), easily surpassing the 40 percent increase projected by the company. By the one-year anniversary, ridership had increased, mainly from tourists from Kansai and Chugoku. However, in northern Kyushu, where there is fierce competition with conventional JR rapid service, the private Nishi-Nippon Railroad, and expressway buses, Shinkansen ridership increased by only 38 percent (compared to the now-discontinued conventional express "Relay Tsubame"), falling short of estimates.