空中乘务员
Burnett's wife informed him of the attacks on the World Trade Center and he replied that the hijackers were "talking about crashing this plane... Oh my God. It's a suicide mission." He began asking her for information about the attacks, interrupting her from time to time to tell other passengers nearby what she was saying. Then he hung up. In his next call, Deena informed Burnett of the attack on the Pentagon. Burnett related this to the other passengers, and told Deena he and a group of other passengers were putting together a plan to retake the plane. He ended his last call by saying, "Don't worry, we're going to do something." An unknown flight attendant attempted to contact the United Airlines maintenance facility at 09:32:29. The call lasted 95 seconds, but was not received as it may have been in queue. Flight attendant Sandra Bradshaw called the maintenance facility at 09:35:40 from row 33. She reported the flight had been hijacked by men with knives who were in the cabin and flight deck and had stabbed another flight attendant, possibly Debbie Welsh.