ITSM
The IT Service Management Forum ("it"SMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the "it"SMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The "it"SMF is concerned with promoting ITIL, best practices in IT service management and has a strong interest in the international ISO/IEC 20000 standard. The "it"SMF publishes books covering various aspects of service management through a process of endorsing them as part of the "it"SMF Library.