客室乗務員
Flight attendant Claude Burgniard described the firefight as "the apocalypse". Christophe Morin, a flight attendant, recalled that the GIGN ordered passengers and crew to get down as low as possible with their hands over their heads, hide, and then to not move. Morin described the situation as "violent". He recalled putting his overcoat over his head so he would not see the tracer bullets and other occurrences during the raid. Morin said that he tried to help a female passenger next to him escape, but she was too large and Morin was unable to move her, so the two held hands. Pilot Bernard Delhemme said that he was in "a rather bad spot", so he crouched and made himself "as small as possible".