即時通訊
Instant messaging has become both a help and a hindrance in organizations. The ease of use with instant messaging, is partially to blame, "Employees can see who else is available, and if it’s someone they want to talk to, they’re able to connect in real time". While this has become an extremely useful tool in workplace communication, instant messengers such at AIM or MSN Messenger are not easily regulated from a managerial aspect, which leads to employees being able to have private conversations on a public platform. These conversations can foster aggressive talk and lead to potentially hurtful information being spread among an organization. Some argue that instant messages are beneficial to the work process because it can easily resolve problems without having to distract the person via phone and you don’t have to wait for an email response.