End user
The Navy and HP measure end-user satisfaction through a series of quarterly satisfaction surveys. End user satisfaction has steadily improved, reaching a high of nearly 86% in February 2008, as compared to 80% in December 2006. This is largely due to the upgrade of nearly 112,000 desktop and laptop computers in 2007, and a combination of network enhancements that are improving speed and reliability. HP is on track to upgrade another 120,000 seats in 2008 at Navy and Marine Corps bases in the US and Asia.