Peer support
The democratization of computing resources and the empowerment of knowledge workers was an exciting development, and little notice was initially paid to the havoc it was causing in the workplace. The new model lacked standards, was fraught with trial and error, and required an ever growing level of support. This support came not only from the computer department, but increasingly from fellow team members. Peer support, although not explicitly shown in financial statements, led to an alarming drop in worker productivity.