Michael Tien
Originally, the KCRC expected the West Rail to have a daily ridership of about 340,000 upon commissioning and 500,000 by 2011. Actual figures hovered around 100,000 by April 2004, however, and rose to 170,000 by the end of the year following a series of discounts. Frequent breakdowns (by local standards: 24 incidents in 2004 caused a delay of eight minutes or more) led KCRC Chairman Michael Tien to announce that he would consider resigning if service performance failed to improve.