04500463_rev_e_smdr_feature_ovvu.pdf — page 3

SMDR Feature Overview 
 
3
Extended SMDR format 
 
Note: The extended SMDR format is available on only either (a.) ESI Communications Servers running system  
software version xx.3.0 (or higher) or (b.) an IP Server 900. For system software downloads, visit  
www.esi-estech.com/Resellers/software. 
          1         2         3         4         5         6         7         8        9          10 
0123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012 
T MM/DD HH:MM:SS HH:MM:SS NNNN VTTT dddddddddddddddddddddddd aaaaaaaaaa       dddddddddddd cccccccccccc 
The columns are: 
• Call type — Outbound (“O”), inbound (“I”) or transferred (“T”) at column 1. 
• Date (“MM/DD”) — Begins at column 3. 
• Start time (“HH:MM:SS”) — Begins at column 8. The start date and time of (a.) when the call was originated from 
or (b.) presented to the system or (c.) retrieved from hold or (d.) successfully transferred. 
• Duration (“HH:MM:SS”) — Begins at column 17. The duration of the connection to the call plus, if the call was 
transferred or placed on hold, the duration the call was on hold until the call was retrieved from hold or the transfer 
was completed or the call was released (disconnected). 
• Extension number (“NNNN”) — Begins at column 26. Includes the number of the resource that answered or 
originated the trunk call. Trunk numbers are prefixed with T (trunk-to-trunk calls only). If an incoming call isn’t 
answered and subsequently disconnects, this field will be blank. 
• CO trunk number (“VTTT”) — Begins at column 31. When a voice mailbox answers a trunk call and the caller 
disconnects, the call record generated will populate this field with an asterisk (*). Otherwise, the field will be blank. 
• Digits dialed — Begins at column 36 (24 characters). Outgoing and transferred outgoing calls: dialed number. 
Incoming and incoming transferred calls: DNIS or DID digits (DNIS takes precedence). 
• Account code (“AAAA”) — Begins at column 61. (See also “SMDR format when using account codes,”  
page 4.) The account code will appear only in the call record of the station that dialed the account code. 
• Incoming Caller ID number (“dddd”) — Begins at column 78 (10 characters). 
• Incoming Caller ID name (“cccc”) — Begins at column 91 (12 characters). 
Each record is terminated with a line feed and carriage return character. 
 
Reporting conventions and rules 
• Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems 
provide SMDR records only for calls answered by, or originated from, a system extension. ESI systems don’t 
provide SMDR records for the following types of calls: 
– Incoming calls . . . 
• To the auto attendant that don’t leave the auto attendant.1 
• Directly to a mailbox.1 
• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management). 
– Outgoing calls . . . 
• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management). 
• Sent to the auto attendant and forwarded out using go-to outdial branches. 
• Generated using message delivery notification. 
• The duration of each call record represents the period of time during which the station controlled its portion of a call. 
A record is generated each time a station does any of the following: 
– Disconnects. 
– Places a call on hold. 
– Transfers a call. 
• A single CO call could be included in multiple records if it is transferred from station to station. 
                                                           
1 Supported on extended format only.