04500463_rev_e_smdr_feature_ovvu.pdf — page 4

SMDR Feature Overview 
 
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• Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in the 
station's record. 
• Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail or in an ACD queue are not 
included in call records. 
• A new record begins when a station answers an incoming call, a transferred call, or a hold recall. 
• Records will be generated independently for all stations in a conference. If more than one CO line is  
involved in a conference, each call record generated by that conference will be associated with only the  
last line disconnected. 
• Dialed digits don’t include the line group or location number. 
• Outbound calls begin a call record 10 seconds after the call has cleared toll restriction. 
PC interface 
• On an IP Server 900: Connect to the system over your LAN, using its IP address.1 
• On an ESI Communications Server: Use an RS-232C cable to connect a PC’s serial port to the system’s 
Maintenance/SMDR port.2 
 
 
Note: SMDR data will be stored temporarily if a laptop is connected for programming (five to 15 minutes after 
you exit programming mode, the buffered SMDR data will resume output to the serial port). 
SMDR format when using account codes 
The account code will be output in the SMDR record in character positions 60 through 69, inclusive (compliant with 
Panasonic DBS SMDR format). A new line will be generated each time someone enters an account code (indicated 
below by “A”). 
         1         2         3         4         5         6         7         8 
12345678901234567890123456789012345678901234567890123456789012345678901234567890 
T MM/DD HH:MM:SS HH:MM:SS NNN XXXXXXXXXXXXXXXXXXXXXXXXXXX  AAAAAAAAAA EE RR LL 
 
 Examples: One account code entered during an incoming call: 
 
12345678901234567890123456789012345678901234567890123456789012345678901234567890 
I 11/23 09:22:45 00:10:15 104 2145559700 DOE AND CO.       1234500001 EE RR 07 
 
  
Three different account codes entered during the same incoming call: 
 
12345678901234567890123456789012345678901234567890123456789012345678901234567890 
I 11/23 09:22:45 00:10:15 104 2145552324 AAA FINANCIAL     1234500001 EE RR 07 
I 11/23 09:33:00 00:27:00 104 2145552324 AAA FINANCIAL     1234500010 EE RR 07 
I 11/23 10:00:00 00:56:22 104 2145552324 AAA FINANCIAL     1234500050 EE RR 07 
 
  
 
 A user should be able to tell from this SMDR report that the following charges should apply: 
•  Account 1234500001, for a 10-minute, 15-second call (between 9:22:45 and 9:33:00). 
•  Account 1234500010, for a 27-minute call (between 9:33:00 and 10:00:00). 
•  Account 1234500050, for a 56-minute, 22-second call (between 10:00:00 and 10:56:22). 
There’s no indication in the SMDR record if an incorrect account number was used. 
 
Note: The Es and Rs starting at position 70 will be the only digits used for Esi-Link, which will display the last two digits 
of the cabinet numbers. For example, an Esi-Link intercom call between Cabinet 701 in Dallas and Cabinet 702 in 
Chicago would appear as: 01 02.  
                                                           
1 If necessary, consult the IP Server 900 Hardware Installation Manual (ESI # 0450-1305.) 
2 If necessary, consult the ESI Communications Servers Hardware Installation Manual (ESI # 0450-1049).