diff --git "a/Customer_Churn.jsonl" "b/Customer_Churn.jsonl" new file mode 100644--- /dev/null +++ "b/Customer_Churn.jsonl" @@ -0,0 +1,7044 @@ +Customer ID Gender Age Married Number of Dependents City Zip Code Latitude Longitude Number of Referrals Tenure in Months Offer Phone Service Avg Monthly Long Distance Charges Multiple Lines Internet Service Internet Type Avg Monthly GB Download Online Security Online Backup Device Protection Plan Premium Tech Support Streaming TV Streaming Movies Streaming Music Unlimited Data Contract Paperless Billing Payment Method Monthly Charge Total Charges Total Refunds Total Extra Data Charges Total Long Distance Charges Total Revenue Customer Status Churn Category Churn Reason +0002-ORFBO Female 37 Yes 0 Frazier Park 93225 34.827662 -118.999073 2 9 None Yes 42.39 No Yes Cable 16 No Yes No Yes Yes No No Yes One Year Yes Credit Card 65.6 593.3 0 0 381.51 974.81 Stayed +0003-MKNFE Male 46 No 0 Glendale 91206 34.162515 -118.203869 0 9 None Yes 10.69 Yes Yes Cable 10 No No No No No Yes Yes No Month-to-Month No Credit Card -4 542.4 38.33 10 96.21 610.28 Stayed +0004-TLHLJ Male 50 No 0 Costa Mesa 92627 33.645672 -117.922613 0 4 Offer E Yes 33.65 No Yes Fiber Optic 30 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 73.9 280.85 0 0 134.6 415.45 Churned Competitor Competitor had better devices +0011-IGKFF Male 78 Yes 0 Martinez 94553 38.014457 -122.115432 1 13 Offer D Yes 27.82 No Yes Fiber Optic 4 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 98 1237.85 0 0 361.66 1599.51 Churned Dissatisfaction Product dissatisfaction +0013-EXCHZ Female 75 Yes 0 Camarillo 93010 34.227846 -119.079903 3 3 None Yes 7.38 No Yes Fiber Optic 11 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 83.9 267.4 0 0 22.14 289.54 Churned Dissatisfaction Network reliability +0013-MHZWF Female 23 No 3 Midpines 95345 37.581496 -119.972762 0 9 Offer E Yes 16.77 No Yes Cable 73 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 69.4 571.45 0 0 150.93 722.38 Stayed +0013-SMEOE Female 67 Yes 0 Lompoc 93437 34.757477 -120.550507 1 71 Offer A Yes 9.96 No Yes Fiber Optic 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.7 7904.25 0 0 707.16 8611.41 Stayed +0014-BMAQU Male 52 Yes 0 Napa 94558 38.489789 -122.27011 8 63 Offer B Yes 12.96 Yes Yes Fiber Optic 7 Yes No No Yes No No No No Two Year Yes Credit Card 84.65 5377.8 0 20 816.48 6214.28 Stayed +0015-UOCOJ Female 68 No 0 Simi Valley 93063 34.296813 -118.685703 0 7 Offer E Yes 10.53 No Yes DSL 21 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 48.2 340.35 0 0 73.71 414.06 Stayed +0016-QLJIS Female 43 Yes 1 Sheridan 95681 38.984756 -121.345074 3 65 None Yes 28.46 Yes Yes Cable 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.45 5957.9 0 0 1849.9 7807.8 Stayed +0017-DINOC Male 47 No 0 Rancho Santa Fe 92091 32.99356 -117.207121 0 54 None No Yes Cable 10 Yes No No Yes Yes No No Yes Two Year No Credit Card 45.2 2460.55 0 0 0 2460.55 Stayed +0017-IUDMW Female 25 Yes 2 Sunnyvale 94086 37.378541 -122.020456 2 72 None Yes 16.01 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 116.8 8456.75 0 0 1152.72 9609.47 Stayed +0018-NYROU Female 58 Yes 0 Antelope 95843 38.715498 -121.363411 0 5 None Yes 18.65 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 68.95 351.5 0 0 93.25 444.75 Stayed +0019-EFAEP Female 32 No 0 La Mesa 91942 32.782501 -117.01611 0 72 Offer A Yes 2.25 Yes Yes Fiber Optic 16 Yes Yes Yes No Yes No No Yes Two Year Yes Bank Withdrawal 101.3 7261.25 0 0 162 7423.25 Stayed +0019-GFNTW Female 39 No 0 Los Olivos 93441 34.70434 -120.02609 0 56 None No Yes DSL 19 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 45.05 2560.1 0 0 0 2560.1 Stayed +0020-INWCK Female 58 Yes 2 Woodlake 93286 36.464635 -119.094348 9 71 Offer A Yes 27.26 Yes Yes Fiber Optic 12 No Yes Yes No No Yes Yes Yes Two Year Yes Credit Card 95.75 6849.4 0 0 1935.46 8784.86 Stayed +0020-JDNXP Female 52 Yes 1 Point Reyes Station 94956 38.060264 -122.830646 0 34 None No Yes DSL 20 Yes No Yes Yes Yes Yes Yes Yes One Year No Credit Card 61.25 1993.2 0 0 0 1993.2 Stayed +0021-IKXGC Female 72 No 0 San Marcos 92078 33.119028 -117.166036 0 1 Offer E Yes 7.77 Yes Yes Fiber Optic 22 No No No No No No No Yes One Year Yes Bank Withdrawal 72.1 72.1 0 0 7.77 79.87 Joined +0022-TCJCI Male 79 No 0 Daly City 94015 37.680844 -122.48131 0 45 None Yes 10.67 No Yes DSL 17 Yes No Yes No No Yes No Yes One Year No Credit Card 62.7 2791.5 0 0 480.15 3271.65 Churned Dissatisfaction Limited range of services +0023-HGHWL Male 67 No 0 Morgan Hill 95037 37.161544 -121.649371 0 1 None No Yes Cable 9 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.1 25.1 0 0 0 25.1 Churned Competitor Competitor made better offer +0023-UYUPN Female 79 Yes 0 Ahwahnee 93601 37.375816 -119.739935 0 50 None Yes 31.43 Yes No One Year No Bank Withdrawal 25.2 1306.3 0 0 1571.5 2877.8 Stayed +0023-XUOPT Female 26 Yes 0 Carnelian Bay 96140 39.227434 -120.091806 1 13 None Yes 43.56 Yes Yes Fiber Optic 52 No Yes Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 94.1 1215.6 0 0 566.28 1781.88 Churned Other Don't know +0027-KWYKW Female 30 Yes 2 Alpaugh 93201 35.869626 -119.498771 1 23 Offer D Yes 34.91 Yes Yes Fiber Optic 30 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.75 1849.95 0 0 802.93 2652.88 Stayed +0030-FNXPP Female 22 No 0 Keeler 93530 36.560498 -117.962461 0 3 None Yes 3.12 No No Month-to-Month No Credit Card 19.85 57.2 0 0 9.36 66.56 Joined +0031-PVLZI Female 34 Yes 0 Korbel 95550 40.7666 -123.80458 0 4 Offer E Yes 12.43 No No Month-to-Month No Credit Card 20.35 76.35 0 0 49.72 126.07 Churned Price Long distance charges +0032-PGELS Female 37 Yes 1 Palomar Mountain 92060 33.309852 -116.823091 1 1 None No Yes DSL 19 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 30.5 30.5 0 0 0 30.5 Churned Attitude Attitude of service provider +0036-IHMOT Female 37 Yes 3 Parlier 93648 36.622237 -119.521126 10 55 None Yes 35.04 No Yes Fiber Optic 57 No Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 103.7 5656.75 0 20 1927.2 7603.95 Stayed +0040-HALCW Male 42 Yes 3 Modesto 95358 37.612612 -121.108568 3 54 None Yes 19.7 No No Two Year No Credit Card 20.4 1090.6 0 0 1063.8 2154.4 Stayed +0042-JVWOJ Male 64 No 0 Glen Ellen 95442 38.368744 -122.522642 0 26 Offer C Yes 37.7 No No One Year Yes Bank Withdrawal 19.6 471.85 21.25 0 980.2 1430.8 Stayed +0042-RLHYP Female 47 Yes 3 Eureka 95503 40.737431 -124.108897 5 69 None Yes 38.39 No No Two Year No Bank Withdrawal 19.7 1396.9 0 0 2648.91 4045.81 Stayed +0048-LUMLS Male 23 Yes 3 Moss Beach 94038 37.515556 -122.502311 1 37 Offer C Yes 43.01 No Yes Fiber Optic 51 No No No No Yes Yes Yes Yes One Year No Credit Card 91.2 3247.55 0 0 1591.37 4838.92 Stayed +0048-PIHNL Female 48 Yes 0 Los Angeles 90058 34.001617 -118.222274 5 49 Offer B Yes 49.58 No No One Year No Bank Withdrawal 20.45 900.9 0 0 2429.42 3330.32 Stayed +0052-DCKON Male 28 Yes 0 Los Angeles 90063 34.044271 -118.185237 9 66 None Yes 43.77 Yes Yes Fiber Optic 41 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal -2 7942.15 0 0 2888.82 10830.97 Stayed +0052-YNYOT Female 28 No 0 Calexico 92231 32.690654 -115.431225 0 67 None Yes 23.12 No No One Year No Bank Withdrawal 20.55 1343.4 30.53 0 1549.04 2861.91 Stayed +0056-EPFBG Male 33 Yes 1 Redding 96003 40.677649 -122.29467 4 20 None No Yes Cable 22 Yes No Yes Yes No No No Yes Two Year Yes Credit Card 39.4 825.4 0 0 0 825.4 Stayed +0057-QBUQH Female 31 No 3 San Martin 95046 37.084697 -121.606417 0 43 None Yes 30.64 Yes No Two Year Yes Bank Withdrawal 25.1 1070.15 0 0 1317.52 2387.67 Stayed +0058-EVZWM Female 37 Yes 0 Stockton 95209 38.044523 -121.348048 2 55 Offer B Yes 5.08 Yes Yes Fiber Optic 9 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.8 4959.6 0 0 279.4 5239 Stayed +0060-FUALY Female 60 Yes 0 Los Angeles 90003 33.964131 -118.272783 4 59 Offer B Yes 16.39 Yes Yes Fiber Optic 14 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94.75 5597.65 0 0 967.01 6564.66 Stayed +0064-SUDOG Female 48 Yes 3 Huntington Park 90255 33.97803 -118.217141 3 12 None Yes 19.28 No No Two Year No Bank Withdrawal 20.3 224.5 0 0 231.36 455.86 Stayed +0064-YIJGF Male 60 Yes 3 Yermo 92398 35.013299 -116.834092 7 27 Offer C Yes 25.26 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.75 1929 0 0 682.02 2611.02 Stayed +0067-DKWBL Male 69 No 0 San Diego 92129 32.961064 -117.134917 0 2 None Yes 43.99 No Yes DSL 27 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.25 91.1 0 0 87.98 179.08 Churned Competitor Competitor made better offer +0068-FIGTF Female 20 No 0 Fremont 94539 37.516791 -121.899117 0 27 Offer C Yes 48.91 No Yes DSL 59 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 78.2 2078.95 0 0 1320.57 3399.52 Stayed +0071-NDAFP Male 31 Yes 3 Santa Rosa 95405 38.439696 -122.668817 1 25 None Yes 23.69 Yes No Two Year No Credit Card 25.5 630.6 44.42 0 592.25 1178.43 Stayed +0074-HDKDG Male 46 Yes 0 San Jose 95126 37.327069 -121.916819 5 25 None Yes 6.45 No Yes Cable 19 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 61.6 1611 44.9 0 161.25 1727.35 Stayed +0076-LVEPS Male 57 No 1 Tujunga 91042 34.296574 -118.244839 0 29 None No Yes DSL 21 Yes Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 45 1242.45 12.26 0 0 1230.19 Stayed +0078-XZMHT Male 19 Yes 0 Visalia 93291 36.391777 -119.372842 5 72 None Yes 32.36 Yes Yes DSL 52 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 85.15 6316.2 0 0 2329.92 8646.12 Stayed +0080-EMYVY Female 64 No 0 Lodi 95240 38.123544 -121.159078 0 14 None Yes 24.04 No Yes Cable 12 No Yes No No No No No Yes One Year No Credit Card 51.45 727.85 0 0 336.56 1064.41 Stayed +0080-OROZO Female 38 No 0 El Portal 95318 37.654551 -119.822984 0 35 Offer C Yes 36.42 No Yes Fiber Optic 2 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.25 3532 0 0 1274.7 4806.7 Stayed +0082-LDZUE Male 54 No 0 Calistoga 94515 38.629618 -122.593216 0 1 Offer E Yes 42.95 No Yes DSL 9 No No No No No No No Yes Month-to-Month Yes Credit Card 44.3 44.3 0 0 42.95 87.25 Joined +0082-OQIQY Male 50 No 0 Farmington 95230 37.956963 -120.863055 0 29 None Yes 2.05 No Yes Fiber Optic 17 No No No Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.2 2607.6 0 20 59.45 2687.05 Stayed +0083-PIVIK Male 25 No 0 Tulelake 96134 41.813521 -121.492666 0 64 None Yes 5.49 Yes Yes DSL 69 Yes Yes Yes Yes Yes No No No One Year No Bank Withdrawal 81.25 5567.55 0 40 351.36 5958.91 Stayed +0089-IIQKO Female 35 Yes 3 Coleville 96107 38.42528 -119.475741 1 39 None Yes 24.38 Yes Yes Fiber Optic 53 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.95 3767.4 0 0 950.82 4718.22 Stayed +0093-EXYQL Female 72 No 0 Ojai 93023 34.581308 -118.931948 0 40 None Yes 44.14 No Yes Fiber Optic 23 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 91.55 3673.6 0 0 1765.6 5439.2 Stayed +0093-XWZFY Male 51 No 0 Desert Hot Springs 92241 33.832799 -116.250973 0 40 None Yes 37.69 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 104.5 4036.85 0 0 1507.6 5544.45 Churned Competitor Competitor had better devices +0094-OIFMO Female 78 No 1 North Hollywood 91605 34.207295 -118.400022 0 11 Offer D Yes 11.59 No Yes Fiber Optic 29 No Yes No No Yes Yes No No Month-to-Month Yes Bank Withdrawal 95 1120.3 0 120 127.49 1367.79 Churned Dissatisfaction Product dissatisfaction +0096-BXERS Female 30 Yes 0 Inverness 94937 38.099323 -122.945723 10 6 Offer E Yes 42.66 Yes Yes Cable 85 No No No No No No No Yes Month-to-Month No Bank Withdrawal 50.35 314.55 0 0 255.96 570.51 Stayed +0096-FCPUF Male 58 No 0 Santa Rosa 95404 38.526941 -122.709096 0 30 None Yes 2.64 Yes Yes DSL 15 Yes No No No No Yes Yes Yes Month-to-Month Yes Mailed Check 64.5 1888.45 0 0 79.2 1967.65 Stayed +0098-BOWSO Male 26 No 0 San Jose 95131 37.387027 -121.897775 0 27 None Yes 20.66 No No Month-to-Month Yes Bank Withdrawal 19.4 529.8 0 0 557.82 1087.62 Stayed +0100-DUVFC Male 66 Yes 0 Wilmington 90744 33.782068 -118.262263 3 70 None Yes 39.49 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 104.8 7308.95 6.11 0 2764.3 10067.14 Stayed +0103-CSITQ Female 20 Yes 0 Modesto 95357 37.670526 -120.877572 10 57 Offer B Yes 8.01 Yes Yes Fiber Optic 73 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.4 6252.7 0 0 456.57 6709.27 Stayed +0104-PPXDV Male 61 Yes 0 San Diego 92113 32.697098 -117.116587 10 58 None Yes 18.37 No Yes DSL 18 No No Yes No No No No Yes One Year No Credit Card 50.3 2878.55 10.23 0 1065.46 3933.78 Stayed +0106-GHRQR Male 24 No 0 Rancho Palos Verdes 90275 33.753146 -118.367459 0 16 None Yes 25.71 Yes Yes DSL 48 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 71.4 1212.1 0 0 411.36 1623.46 Stayed +0106-UGRDO Female 55 Yes 0 Kenwood 95452 38.419525 -122.521585 3 69 Offer A Yes 38.52 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 116 8182.85 0 0 2657.88 10840.73 Stayed +0107-WESLM Male 32 No 0 West Point 95255 38.41935 -120.469545 0 1 Offer E Yes 31.77 No No Month-to-Month Yes Bank Withdrawal 19.85 19.85 0 0 31.77 51.62 Churned Attitude Attitude of support person +0107-YHINA Male 59 No 0 Los Angeles 90062 34.003553 -118.308933 0 1 None Yes 40.71 Yes Yes Fiber Optic 25 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.75 99.75 0 0 40.71 140.46 Churned Competitor Competitor had better devices +0111-KLBQG Male 71 Yes 1 Morongo Valley 92256 34.097863 -116.594561 9 32 Offer C Yes 31.86 No Yes Fiber Optic 23 No Yes No No Yes Yes Yes Yes One Year Yes Mailed Check 93.95 2861.45 0 0 1019.52 3880.97 Stayed +0112-QAWRZ Male 49 Yes 2 Palo Verde 92266 33.3249 -114.758334 8 16 Offer D Yes 48.71 Yes Yes Fiber Optic 12 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.8 1442.2 0 0 779.36 2221.56 Stayed +0112-QWPNC Male 61 Yes 0 Valyermo 93563 34.39583 -117.734568 1 49 Offer B Yes 39.55 Yes Yes Cable 10 Yes No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 84.35 4059.35 0 0 1937.95 5997.3 Churned Competitor Competitor offered higher download speeds +0114-IGABW Female 40 Yes 0 Cambria 93428 35.591387 -121.032256 2 71 Offer A No Yes Cable 29 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 58.25 4145.9 0 0 0 4145.9 Stayed +0114-PEGZZ Female 39 No 0 Round Mountain 96084 40.923558 -122.059933 0 33 None Yes 49.69 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 107.55 3645.5 0 0 1639.77 5285.27 Stayed +0114-RSRRW Female 21 Yes 0 Klamath 95548 41.572813 -124.035011 9 10 Offer D Yes 49.6 No No Month-to-Month Yes Bank Withdrawal 19.95 187.75 0 0 496 683.75 Stayed +0115-TFERT Male 24 Yes 0 Fresno 93650 36.841655 -119.797113 1 21 None Yes 36.26 Yes Yes Fiber Optic 59 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 111.2 2317.1 0 120 761.46 3198.56 Churned Attitude Attitude of service provider +0117-LFRMW Male 52 Yes 1 Angwin 94508 38.542448 -122.419923 1 37 None No Yes DSL 23 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 40.2 1448.8 0 0 0 1448.8 Churned Competitor Competitor offered more data +0118-JPNOY Female 71 No 0 Le Grand 95333 37.249377 -120.249581 0 26 None Yes 33.74 No Yes Fiber Optic 7 Yes No No No Yes No No Yes Month-to-Month Yes Credit Card 85.8 2193.65 0 0 877.24 3070.89 Stayed +0121-SNYRK Male 45 No 0 Redway 95560 40.142256 -123.852927 0 50 Offer B No Yes DSL 7 Yes No No Yes No No No Yes One Year Yes Credit Card 35.4 1748.9 0 0 0 1748.9 Stayed +0122-OAHPZ Female 29 No 0 San Diego 92122 32.85723 -117.209774 0 7 None Yes 28.62 Yes Yes Fiber Optic 26 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 73.85 511.25 13.03 0 200.34 698.56 Churned Competitor Competitor made better offer +0123-CRBRT Female 62 Yes 0 Monterey Park 91755 34.049172 -118.115022 1 61 Offer B Yes 47.19 Yes Yes DSL 28 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Mailed Check 88.1 5526.75 0 0 2878.59 8405.34 Stayed +0125-LZQXK Male 42 No 0 Big Oak Flat 95305 37.818589 -120.256995 0 15 Offer D Yes 45.92 No Yes Fiber Optic 12 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.35 1553.95 0 0 688.8 2242.75 Churned Attitude Attitude of service provider +0128-MKWSG Female 51 No 2 Stevenson Ranch 91381 34.364153 -118.615583 0 26 None No Yes DSL 19 Yes No No Yes No Yes Yes Yes Month-to-Month No Credit Card 45.8 1147 0 0 0 1147 Stayed +0129-KPTWJ Male 39 Yes 0 North Highlands 95660 38.671295 -121.388251 9 72 None Yes 33.22 No Yes Fiber Optic 23 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.65 6747.35 0 0 2391.84 9139.19 Stayed +0129-QMPDR Male 64 Yes 0 La Puente 91746 34.038983 -117.991372 1 44 None Yes 27.4 No No One Year Yes Bank Withdrawal 20.5 865.05 0 0 1205.6 2070.65 Stayed +0130-SXOUN Male 55 No 0 Glenhaven 95443 39.045246 -122.743181 0 66 Offer A Yes 48.78 Yes Yes Fiber Optic 8 No Yes No No No Yes Yes No Month-to-Month No Credit Card 89.4 5976.9 36.02 40 3219.48 9200.36 Stayed +0133-BMFZO Female 40 No 0 Alhambra 91803 34.074736 -118.145959 0 2 None Yes 36.81 No Yes Fiber Optic 16 Yes Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 86.25 181.65 0 0 73.62 255.27 Churned Competitor Competitor offered higher download speeds +0134-XWXCE Female 76 No 0 Santa Monica 90403 34.031529 -118.491156 0 44 None Yes 7.72 No Yes DSL 17 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 74.85 3268.05 17.91 0 339.68 3589.82 Stayed +0135-NMXAP Female 57 No 0 Lodi 95240 38.123544 -121.159078 0 12 Offer D Yes 14.38 Yes Yes Fiber Optic 6 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.75 1052.4 0 0 172.56 1224.96 Churned Attitude Attitude of support person +0136-IFMYD Male 71 Yes 0 Los Angeles 90001 33.973616 -118.24902 1 69 None Yes 18.41 Yes Yes Fiber Optic 17 No Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 109.95 7634.25 0 0 1270.29 8904.54 Stayed +0137-OCGAB Female 25 No 0 Fairfield 94533 38.287136 -122.02711 0 1 Offer E Yes 1.23 Yes Yes Fiber Optic 69 No Yes No No No No No Yes Month-to-Month Yes Mailed Check 80.2 80.2 0 0 1.23 81.43 Churned Price Lack of affordable download/upload speed +0137-UDEUO Female 24 No 0 Stockton 95204 37.974498 -121.319568 0 3 Offer E Yes 25.75 No No Month-to-Month No Credit Card 19.85 63.75 0 0 77.25 141 Churned Price Long distance charges +0139-IVFJG Female 19 Yes 0 Temecula 92592 33.507255 -117.029473 10 2 None Yes 4.65 No Yes Fiber Optic 53 Yes Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 90.35 190.5 0 0 9.3 199.8 Joined +0141-YEAYS Female 77 No 0 Fallbrook 92028 33.362575 -117.299644 0 27 None Yes 2.97 Yes Yes Fiber Optic 4 No Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 86.45 2401.05 0 0 80.19 2481.24 Stayed +0142-GVYSN Male 57 No 0 Randsburg 93554 35.405722 -117.773354 0 26 Offer C Yes 13.34 No No Month-to-Month Yes Bank Withdrawal 20.3 511.25 0 0 346.84 858.09 Stayed +0147-ESWWR Female 73 Yes 0 Atascadero 93422 35.453912 -120.69461 9 39 None Yes 20.15 Yes Yes Fiber Optic 21 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.25 3949.15 0 0 785.85 4735 Stayed +0148-DCDOS Male 41 No 0 Planada 95365 37.329725 -120.306399 0 25 None Yes 34.88 Yes Yes Fiber Optic 8 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.7 2362.1 0 0 872 3234.1 Churned Competitor Competitor had better devices +0151-ONTOV Female 43 No 0 Moorpark 93021 34.312945 -118.858169 0 1 Offer E Yes 39.81 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Mailed Check 70.9 70.9 0 0 39.81 110.71 Churned Competitor Competitor had better devices +0156-FVPTA Male 48 Yes 0 Solvang 93463 34.624399 -120.137875 1 22 Offer D Yes 27.24 No Yes DSL 21 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 54.2 1152.7 0 0 599.28 1751.98 Churned Attitude Attitude of service provider +0164-APGRB Female 56 No 0 Calistoga 94515 38.629618 -122.593216 0 72 Offer A Yes 48.37 Yes Yes Fiber Optic 5 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114.9 8496.7 0 0 3482.64 11979.34 Stayed +0164-XAIRP Female 51 No 0 La Mirada 90638 33.902045 -118.008961 0 24 None Yes 10.64 No No Two Year Yes Bank Withdrawal 19.55 470.2 0 0 255.36 725.56 Stayed +0168-XZKBB Female 34 Yes 0 Boron 93516 34.95703 -117.73045 8 19 None Yes 7.84 Yes Yes Fiber Optic 16 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.85 1564.4 0 0 148.96 1713.36 Stayed +0174-QRVVY Male 21 Yes 2 San Marcos 92078 33.119028 -117.166036 2 71 None Yes 9.2 Yes No Two Year No Credit Card 25.35 1847.55 0 0 653.2 2500.75 Stayed +0177-PXBAT Male 78 Yes 0 Desert Center 92239 33.889605 -115.257009 7 33 None Yes 25.15 Yes Yes Fiber Optic 20 Yes No Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 109.9 3694.7 0 0 829.95 4524.65 Stayed +0178-CIIKR Female 60 No 0 Crows Landing 95313 37.435664 -121.049056 0 3 None Yes 2.69 No No Month-to-Month No Credit Card 19.95 58 0 0 8.07 66.07 Joined +0178-SZBHO Male 54 Yes 1 Tuolumne 95379 37.939768 -120.188002 7 47 None Yes 1.09 Yes Yes Fiber Optic 13 No Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 87.2 4017.45 0 0 51.23 4068.68 Stayed +0181-RITDD Male 42 Yes 3 San Diego 92120 32.807867 -117.060993 2 62 None Yes 1.76 No Yes Fiber Optic 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 108.15 6825.65 0 0 109.12 6934.77 Stayed +0186-CAERR Male 22 No 0 Auburn 95603 38.912881 -121.082766 0 71 None Yes 2.88 Yes Yes Fiber Optic 48 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 116.3 8309.55 0 0 204.48 8514.03 Stayed +0187-QSXOE Male 71 Yes 0 Fresno 93725 36.623632 -119.741322 8 7 None Yes 41.97 No Yes Fiber Optic 11 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 89 605.45 0 0 293.79 899.24 Stayed +0187-WZNAB Female 56 Yes 2 Del Rey 93616 36.657462 -119.595293 6 27 Offer C Yes 46.66 No Yes Fiber Optic 28 Yes No No No No No No Yes Month-to-Month No Credit Card 74.4 1972.35 0 0 1259.82 3232.17 Stayed +0188-GWFLE Male 33 No 0 Redwood City 94065 37.527497 -122.230941 0 2 None Yes 1.81 No No Month-to-Month No Credit Card 20.05 33.7 0 0 3.62 37.32 Joined +0191-EQUUH Female 32 No 3 Landers 92285 34.341737 -116.539416 0 25 Offer C No Yes Cable 75 Yes No No Yes No No No Yes Two Year No Bank Withdrawal 35.05 844.45 0 0 0 844.45 Stayed +0191-ZHSKZ Male 80 No 0 Hawthorne 90250 33.914775 -118.348083 0 30 None Yes 38.61 No Yes DSL 5 Yes Yes No No Yes Yes No Yes One Year Yes Bank Withdrawal 74.75 2111.3 0 0 1158.3 3269.6 Stayed +0193-ESZXP Female 73 Yes 0 Oceano 93445 35.059695 -120.604741 1 58 None Yes 16.94 No Yes Fiber Optic 19 Yes Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 105.5 6205.5 0 0 982.52 7188.02 Churned Attitude Attitude of support person +0195-IESCP Male 26 Yes 0 Armona 93202 36.315979 -119.710852 1 10 Offer D Yes 2.02 Yes Yes Fiber Optic 82 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 85.25 855.3 0 100 20.2 975.5 Churned Competitor Competitor offered more data +0196-JTUQI Female 59 No 0 Clarksburg 95612 38.384648 -121.578701 0 9 None Yes 9.27 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Credit Card 75.2 633.85 0 0 83.43 717.28 Stayed +0196-VULGZ Female 78 Yes 0 Irvine 92620 33.716136 -117.752574 1 6 None Yes 28.71 Yes Yes Fiber Optic 17 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.35 474.9 0 0 172.26 647.16 Churned Other Deceased +0197-PNKNK Female 47 Yes 1 Scotts Valley 95066 37.070177 -122.010077 7 69 None Yes 38.92 Yes Yes Fiber Optic 16 Yes No Yes No No No No No One Year No Bank Withdrawal 84.45 5848.6 0 40 2685.48 8574.08 Stayed +0201-MIBOL Female 68 No 0 Salida 95368 37.713152 -121.08739 0 66 None Yes 10.45 Yes Yes Fiber Optic 20 Yes No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 102.4 6471.85 0 0 689.7 7161.55 Stayed +0201-OAMXR Female 30 No 0 Mckinleyville 95519 40.965011 -124.015255 0 70 Offer A Yes 10.21 Yes Yes Fiber Optic 52 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 115.55 8127.6 0 0 714.7 8842.3 Churned Dissatisfaction Network reliability +0203-HHYIJ Male 62 No 0 Atherton 94027 37.454924 -122.203168 0 25 Offer C Yes 5.57 Yes No One Year No Bank Withdrawal 25.3 676.35 0 0 139.25 815.6 Churned Price Long distance charges +0206-OYVOC Female 52 Yes 2 Huntington Beach 92649 33.721917 -118.043237 1 46 Offer B Yes 24.33 No No Two Year Yes Credit Card 19.25 864.2 0 0 1119.18 1983.38 Stayed +0206-TBWLC Female 63 Yes 0 Calimesa 92320 33.982787 -117.057627 7 54 Offer B Yes 11.4 Yes Yes Fiber Optic 26 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 114.65 6049.5 0 0 615.6 6665.1 Stayed +0207-MDKNV Female 54 No 0 Daly City 94014 37.691561 -122.445202 0 15 None Yes 22.39 No Yes Fiber Optic 7 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 105.1 1582.75 0 0 335.85 1918.6 Churned Competitor Competitor made better offer +0208-BPQEJ Female 48 Yes 1 Middletown 95461 38.787446 -122.58675 0 12 Offer D Yes 8.25 No No Month-to-Month No Bank Withdrawal 19.4 198.1 0 0 99 297.1 Stayed +0212-ISBBF Female 51 No 0 Berkeley 94705 37.858898 -122.240512 0 22 None No Yes Cable 22 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.35 1098.85 0 0 0 1098.85 Stayed +0214-JHPFW Female 22 Yes 0 Lost Hills 93249 35.637715 -119.893068 9 70 None No Yes Cable 85 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 57.8 4039.3 1.01 0 0 4038.29 Stayed +0215-BQKGS Male 52 No 0 Garden Grove 92844 33.766476 -117.969795 0 30 Offer C Yes 24.73 No Yes Fiber Optic 20 Yes Yes Yes No No No No No Month-to-Month Yes Credit Card 84.3 2438.6 0 130 741.9 3310.5 Stayed +0218-QNVAS Male 22 Yes 1 Indio 92203 33.752938 -116.230055 1 71 Offer A Yes 28.34 Yes Yes Fiber Optic 59 No Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 100.55 7113.75 16.99 0 2012.14 9108.9 Stayed +0219-QAERP Male 33 Yes 0 Oxnard 93033 34.156629 -119.117218 2 30 None Yes 9.81 No No One Year No Credit Card 19.8 576.65 0 0 294.3 870.95 Stayed +0219-YTZUE Male 26 Yes 0 San Diego 92122 32.85723 -117.209774 5 4 Offer E Yes 28.77 Yes Yes Fiber Optic 19 No Yes Yes No No No Yes Yes Month-to-Month Yes Bank Withdrawal 84.8 371.9 0 0 115.08 486.98 Churned Competitor Competitor made better offer +0220-EBGCE Male 58 No 0 Escondido 92027 33.141265 -116.967221 0 2 Offer E Yes 14.14 No Yes Fiber Optic 28 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.85 167.3 0 0 28.28 195.58 Churned Competitor Competitor made better offer +0221-NAUXK Male 22 No 1 Moreno Valley 92553 33.923149 -117.244933 0 10 None Yes 7.86 No No One Year Yes Bank Withdrawal 19.95 219.5 0 0 78.6 298.1 Stayed +0221-WMXNQ Male 66 No 0 Chino 91710 33.990646 -117.663025 0 4 Offer E Yes 36.4 No Yes Fiber Optic 29 Yes No No No No No No Yes One Year No Bank Withdrawal 75.35 273.4 0 0 145.6 419 Stayed +0222-CNVPT Male 69 No 0 Sacramento 95820 38.53508 -121.444144 0 52 Offer B No Yes DSL 19 Yes No No No Yes Yes Yes Yes Two Year Yes Credit Card 48.8 2555.05 0 0 0 2555.05 Stayed +0224-HJAPT Male 25 No 0 San Diego 92117 32.825086 -117.199424 0 5 None Yes 22.01 Yes Yes Cable 85 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 47.15 223.15 0 0 110.05 333.2 Churned Competitor Competitor made better offer +0224-NIJLP Male 30 Yes 3 Turlock 95380 37.474396 -120.875917 1 8 Offer E Yes 2.87 No No Two Year No Credit Card 20.15 165.5 0 0 22.96 188.46 Stayed +0224-RLWWD Female 73 No 0 Calexico 92231 32.690654 -115.431225 0 2 Offer E Yes 23.91 No Yes Cable 22 No No No No No No No Yes One Year Yes Bank Withdrawal 44.3 89.3 0 0 47.82 137.12 Joined +0225-ZORZP Male 46 No 0 Groveland 95321 37.902968 -119.667544 0 3 Offer E Yes 13.72 No Yes Fiber Optic 26 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.3 235.05 0 0 41.16 276.21 Joined +0228-MAUWC Male 40 No 0 Los Gatos 95033 37.160194 -121.945611 0 19 Offer D Yes 11.85 Yes Yes DSL 18 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 59.55 1144.6 0 0 225.15 1369.75 Stayed +0229-LFJAF Male 53 No 0 Clovis 93611 36.917652 -119.593757 0 72 Offer A Yes 3.66 Yes Yes DSL 13 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 69.65 4908.25 0 0 263.52 5171.77 Stayed +0230-UBYPQ Male 76 Yes 0 Hyampom 96046 40.648024 -123.465088 2 63 Offer B No Yes DSL 7 Yes No No Yes No No No Yes One Year No Bank Withdrawal 36.1 2298.9 0 0 0 2298.9 Stayed +0230-WEQUW Male 38 Yes 0 Woodland Hills 91364 34.153733 -118.593408 1 66 None No Yes DSL 29 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 56.6 3789.2 0 0 0 3789.2 Stayed +0231-LXVAP Male 23 No 0 Temecula 92592 33.507255 -117.029473 0 1 None Yes 44.56 No Yes Fiber Optic 27 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 75.9 75.9 0 0 44.56 120.46 Churned Competitor Competitor made better offer +0233-FTHAV Female 24 No 0 Livingston 95334 37.361987 -120.748394 0 60 None Yes 15.29 Yes Yes Fiber Optic 48 No No Yes No No No No Yes One Year Yes Bank Withdrawal 79.2 4765 0 0 917.4 5682.4 Stayed +0234-TEVTT Female 43 Yes 3 Tulare 93274 36.185471 -119.375243 3 48 None No Yes DSL 22 Yes No Yes No No Yes Yes Yes One Year No Credit Card 45 2196.3 0 0 0 2196.3 Stayed +0235-KGSLC Female 45 No 0 Buellton 93427 34.631362 -120.238218 0 1 Offer E Yes 33.34 No Yes Fiber Optic 4 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 85.55 85.55 0 0 33.34 118.89 Churned Other Moved +0236-HFWSV Male 49 No 0 Palmdale 93552 34.557711 -118.029441 0 15 None Yes 48.93 Yes Yes Fiber Optic 15 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.35 1444.65 0 0 733.95 2178.6 Churned Competitor Competitor had better devices +0237-YFUTL Female 62 Yes 0 Midway City 92655 33.744439 -117.98588 4 50 Offer B Yes 34.57 Yes Yes Fiber Optic 13 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 109.65 5405.8 0 0 1728.5 7134.3 Stayed +0238-WHBIQ Male 25 Yes 1 Folsom 95630 38.672638 -121.147403 10 72 Offer A Yes 33.75 Yes Yes Cable 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.7 6339.3 0 0 2430 8769.3 Stayed +0239-OXEXL Female 37 No 0 Oakland 94619 37.787186 -122.14633 0 46 None Yes 43.27 Yes Yes Fiber Optic 21 Yes Yes No No No No No No Month-to-Month No Credit Card 84.25 3847.6 0 100 1990.42 5938.02 Stayed +0244-LGNFY Female 35 Yes 1 San Anselmo 94960 37.99272 -122.575026 4 72 None Yes 30 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 92.65 6733 0 0 2160 8893 Stayed +0247-SLUJI Male 37 Yes 3 Duarte 91010 34.145695 -117.95982 2 1 None Yes 34.28 No No Month-to-Month No Credit Card 19.7 19.7 0 0 34.28 53.98 Joined +0248-IPDFW Female 19 No 0 Lake Elsinore 92530 33.655421 -117.391751 0 1 None Yes 29.13 Yes Yes Cable 51 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.1 50.1 0 0 29.13 79.23 Joined +0248-PGHBZ Female 69 No 0 San Clemente 92672 33.429488 -117.609432 0 67 Offer A Yes 2.57 No Yes Fiber Optic 21 Yes Yes No Yes Yes No No Yes Two Year Yes Bank Withdrawal 92.45 6140.85 0 0 172.19 6313.04 Stayed +0253-ZTEOB Female 44 Yes 1 Los Angeles 90004 34.076259 -118.310715 5 48 None Yes 8.94 Yes Yes DSL 27 No Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 79.65 3870.3 0 0 429.12 4299.42 Stayed +0254-FNMCI Female 19 No 0 Downey 90241 33.940884 -118.128628 0 72 None Yes 41.91 No Yes Fiber Optic 73 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.9 7624.2 0 0 3017.52 10641.72 Stayed +0254-KCJGT Male 64 Yes 0 Bodega Bay 94923 38.377165 -123.037957 6 52 Offer B Yes 41.34 Yes Yes Cable 24 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 81.4 4354.45 0 0 2149.68 6504.13 Stayed +0254-WWRKD Female 44 Yes 3 Challenge 95925 39.461768 -121.195825 1 67 Offer A Yes 46.9 No Yes Cable 28 No Yes No No No No No Yes One Year No Credit Card 50.55 3431.75 0 0 3142.3 6574.05 Stayed +0256-LTHVJ Female 58 Yes 0 Ludlow 92338 34.702766 -116.093376 1 28 Offer C Yes 16.85 No Yes Fiber Optic 13 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 81.05 2227.1 0 0 471.8 2698.9 Churned Competitor Competitor had better devices +0257-KXZGU Female 29 Yes 1 Santa Clara 95051 37.348129 -121.98469 9 32 Offer C Yes 33.28 Yes Yes DSL 51 No Yes Yes No No No Yes Yes Month-to-Month No Bank Withdrawal 62.45 2045.55 0 0 1064.96 3110.51 Stayed +0257-ZESQC Female 80 Yes 0 Perris 92571 33.828289 -117.201666 2 27 None Yes 7.02 No Yes Cable 25 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.2 1929.35 0 0 189.54 2118.89 Churned Attitude Attitude of support person +0258-NOKBL Male 22 No 0 Fortuna 95540 40.584991 -124.121504 0 3 None Yes 31.48 No Yes Fiber Optic 73 No Yes Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 90.4 268.45 0 0 94.44 362.89 Joined +0259-GBZSH Male 22 No 0 San Diego 92122 32.85723 -117.209774 0 2 Offer E Yes 40.43 Yes Yes Cable 27 No No No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 85.65 181.5 0 0 80.86 262.36 Churned Competitor Competitor made better offer +0260-ZDLGK Female 50 No 2 San Dimas 91773 34.102119 -117.815532 0 9 None Yes 35.49 No Yes Cable 11 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 72.9 651.4 0 0 319.41 970.81 Churned Competitor Competitor made better offer +0263-FJTQO Male 53 Yes 2 Rescue 95672 38.724322 -120.991237 10 50 Offer B Yes 44.49 Yes Yes Cable 28 Yes No No Yes Yes No No Yes Two Year Yes Credit Card 70.5 3486.65 0 0 2224.5 5711.15 Stayed +0264-CNITK Female 45 Yes 2 Clio 96106 39.745805 -120.580882 1 71 None Yes 31.03 No No Two Year No Bank Withdrawal 20.1 1389.6 0 0 2203.13 3592.73 Stayed +0265-EDXBD Male 76 Yes 0 San Diego 92122 32.85723 -117.209774 2 32 Offer C Yes 47.34 Yes Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 2303.35 0 0 1514.88 3818.23 Churned Attitude Attitude of support person +0265-PSUAE Female 57 Yes 3 Lotus 95651 38.815515 -120.916997 10 16 Offer D Yes 27.27 No Yes Fiber Optic 76 Yes No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 100.7 1522.7 0 0 436.32 1959.02 Stayed +0266-CLZKZ Female 45 Yes 3 San Marcos 92078 33.119028 -117.166036 8 67 Offer A Yes 17.79 Yes Yes Fiber Optic 22 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.65 6717.9 0 0 1191.93 7909.83 Stayed +0266-GMEAO Male 43 Yes 1 Lompoc 93436 34.601055 -120.382917 1 72 None Yes 15.94 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 114.3 8058.55 0 0 1147.68 9206.23 Stayed +0268-QKIWO Female 41 No 0 Pilot Hill 95664 38.803731 -121.043799 0 3 Offer E Yes 24.63 No No Month-to-Month No Bank Withdrawal 19.75 58.85 0 0 73.89 132.74 Churned Attitude Attitude of support person +0269-XFESX Male 22 Yes 3 San Francisco 94133 37.802071 -122.411004 1 23 None Yes 48.02 Yes No One Year No Credit Card 24.35 538.5 0 0 1104.46 1642.96 Stayed +0270-THENM Male 62 Yes 2 Mission Hills 91345 34.266389 -118.459744 1 72 None Yes 28.37 Yes Yes DSL 18 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 69.85 5102.35 25.24 0 2042.64 7119.75 Stayed +0274-JKUJR Male 21 Yes 2 Los Angeles 90040 33.994524 -118.149953 9 7 Offer E No Yes Cable 47 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month No Credit Card -3 465.7 0 0 0 465.7 Stayed +0277-BKSQP Male 49 Yes 3 Harbor City 90710 33.798266 -118.300237 10 8 Offer E Yes 1.56 No Yes DSL 57 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 54.4 475.1 0 0 12.48 487.58 Stayed +0277-ORXQS Male 33 Yes 4 San Francisco 94108 37.791998 -122.408653 9 66 Offer A No Yes Cable 23 No No No Yes Yes Yes Yes No Two Year No Bank Withdrawal 50.55 3364.55 0 110 0 3474.55 Stayed +0278-YXOOG Male 30 No 0 Inglewood 90301 33.956445 -118.358634 0 5 Offer E Yes 34.26 No No Month-to-Month No Credit Card 21.05 113.85 0 0 171.3 285.15 Churned Attitude Attitude of support person +0280-XJGEX Male 38 No 1 Los Angeles 90015 34.039224 -118.266293 0 49 None Yes 44.33 Yes Yes Fiber Optic 11 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.7 5036.3 0 0 2172.17 7208.47 Churned Competitor Competitor had better devices +0281-CNTZX Male 56 Yes 0 Pescadero 94060 37.22565 -122.297533 2 63 Offer B Yes 38.36 No No Two Year Yes Bank Withdrawal 19.95 1234.8 0 0 2416.68 3651.48 Stayed +0282-NVSJS Female 70 Yes 1 Aromas 95004 36.878364 -121.629781 1 12 Offer D No Yes DSL 14 No No No Yes No No No Yes Month-to-Month Yes Mailed Check 29.3 355.9 0 0 0 355.9 Stayed +0285-INHLN Male 54 Yes 6 Badger 93603 36.64545 -118.924982 5 27 None Yes 36.19 No Yes DSL 53 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 54.75 1510.3 0 0 977.13 2487.43 Stayed +0289-IVARM Female 57 No 0 Parlier 93648 36.622237 -119.521126 0 35 None Yes 44.81 No Yes DSL 20 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 60.55 1982.6 0 0 1568.35 3550.95 Stayed +0292-WEGCH Female 40 Yes 2 Death Valley 92328 36.27688 -117.033326 7 54 Offer B Yes 4.33 Yes Yes DSL 12 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.2 4524.05 0 0 233.82 4757.87 Stayed +0295-PPHDO Male 56 No 0 La Puente 91744 34.031441 -117.936436 0 1 None Yes 5.59 Yes Yes Fiber Optic 2 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.45 95.45 0 0 5.59 101.04 Churned Competitor Competitor had better devices +0295-QVKPB Male 38 No 0 Riverdale 93656 36.452211 -119.94575 0 5 Offer E Yes 13.96 No Yes DSL 5 No No Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 63.95 318.1 0 0 69.8 387.9 Stayed +0297-RBCSG Male 61 No 0 San Francisco 94104 37.791222 -122.402241 0 19 None Yes 41.79 No Yes DSL 6 No Yes No Yes No Yes Yes No One Year Yes Bank Withdrawal 65.35 1231.85 0 60 794.01 2085.86 Stayed +0298-XACET Male 35 Yes 2 Berry Creek 95916 39.657228 -121.37778 1 52 None No Yes DSL 17 No Yes Yes Yes Yes No No Yes Two Year No Credit Card 50.2 2554 27.01 0 0 2526.99 Stayed +0301-FIDRB Female 61 Yes 3 Fulton 95439 38.493888 -122.777141 8 72 None No Yes DSL 22 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 63.8 4684.3 0 0 0 4684.3 Stayed +0301-KOBTQ Male 50 No 0 Capitola 95010 36.977025 -121.952864 0 32 None Yes 14.91 No No Two Year Yes Bank Withdrawal 20.05 614.45 9.73 0 477.12 1081.84 Stayed +0302-JOIVN Female 47 Yes 0 San Diego 92109 32.787836 -117.232376 1 8 None Yes 16.88 No Yes Fiber Optic 6 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 101.15 842.9 0 0 135.04 977.94 Churned Competitor Competitor made better offer +0303-UNCIP Male 35 No 0 Claremont 91711 34.127621 -117.717863 0 41 Offer B Yes 37.55 Yes Yes DSL 30 No No Yes No No Yes Yes No One Year No Mailed Check 65 2531.8 0 140 1539.55 4211.35 Stayed +0303-WMMRN Male 32 No 0 Glendale 91207 34.182378 -118.262922 0 5 None Yes 21.01 No No Month-to-Month Yes Credit Card 19.25 86.05 0 0 105.05 191.1 Stayed +0305-SQECB Female 54 No 1 Gardena 90248 33.876482 -118.284077 0 11 None No Yes DSL 17 Yes No No Yes No No No No One Year Yes Credit Card 36.05 402.6 0 100 0 502.6 Stayed +0306-JAELE Male 61 No 0 Fallbrook 92028 33.362575 -117.299644 0 5 None Yes 31.09 No Yes Fiber Optic 11 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.1 453.4 0 0 155.45 608.85 Churned Competitor Competitor made better offer +0307-BCOPK Female 62 No 0 San Francisco 94134 37.721052 -122.413573 0 16 Offer D Yes 41.51 No No One Year No Credit Card 19.05 326.65 0 0 664.16 990.81 Stayed +0308-GIQJT Male 80 No 0 San Diego 92126 32.886925 -117.152162 0 71 None Yes 6.1 Yes Yes Fiber Optic 9 No Yes No Yes Yes Yes No Yes One Year No Bank Withdrawal 105.75 7382.85 0 0 433.1 7815.95 Stayed +0308-IVGOK Female 23 No 0 Santa Ana 92703 33.748635 -117.906125 0 11 None No Yes DSL 59 No Yes Yes Yes No No No Yes One Year Yes Credit Card 40.4 422.6 0 0 0 422.6 Stayed +0310-MVLET Female 63 Yes 0 Snelling 95369 37.521708 -120.426843 1 61 None Yes 49.33 Yes Yes Fiber Optic 7 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.15 6010.05 0 0 3009.13 9019.18 Churned Dissatisfaction Service dissatisfaction +0310-SUCIN Female 50 Yes 0 Darwin 93522 36.319181 -117.593053 2 71 None Yes 23.06 No Yes Cable 6 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 84.8 6046.1 0 0 1637.26 7683.36 Stayed +0310-VQXAM Male 56 No 0 San Bernardino 92404 34.183286 -117.221722 0 9 None Yes 40.74 No No Month-to-Month No Credit Card 19.85 178.8 0 0 366.66 545.46 Stayed +0311-QYWSS Female 63 No 0 Garberville 95542 40.057784 -123.679461 0 6 None Yes 39.16 No Yes DSL 8 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.45 314.6 0 0 234.96 549.56 Stayed +0311-UNPFF Female 58 No 0 Long Beach 90807 33.830099 -118.182239 0 26 None Yes 38.09 No Yes Fiber Optic 22 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 88.8 2274.35 0 50 990.34 3314.69 Churned Dissatisfaction Service dissatisfaction +0314-TKOSI Female 29 No 0 Upland 91784 34.141146 -117.655583 0 6 Offer E Yes 6.98 No Yes Cable 30 Yes Yes No No No No No No Month-to-Month No Mailed Check 55.15 322.9 0 0 41.88 364.78 Stayed +0315-LVCRK Male 54 No 0 El Dorado Hills 95762 38.684437 -121.055634 0 11 None Yes 30.57 No Yes Fiber Optic 15 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.8 888.75 0 0 336.27 1225.02 Stayed +0318-QUUOB Male 25 Yes 0 Santa Rosa 95403 38.488431 -122.752839 1 1 None Yes 43.67 No Yes Fiber Optic 73 No No No No Yes No Yes No Month-to-Month Yes Bank Withdrawal 80.55 80.55 0 0 43.67 124.22 Churned Competitor Competitor had better devices +0318-ZOPWS Female 31 Yes 0 Malibu 90265 34.074572 -118.831181 10 49 None Yes 2.82 No No Two Year Yes Bank Withdrawal 20.15 973.35 0 0 138.18 1111.53 Stayed +0319-QZTCO Female 25 Yes 2 Santa Rosa 95401 38.460517 -122.790335 9 3 Offer E Yes 11.47 No Yes DSL 51 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 58.7 168.6 0 0 34.41 203.01 Joined +0320-DWVTU Female 46 No 0 Riverdale 93656 36.452211 -119.94575 0 53 Offer B Yes 43.57 No Yes Fiber Optic 13 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 99.5 5424.25 0 0 2309.21 7733.46 Stayed +0320-JDNQG Male 28 Yes 0 Oxnard 93035 34.18454 -119.224666 1 23 None Yes 37.95 No Yes Fiber Optic 27 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.85 2331.3 0 0 872.85 3204.15 Churned Other Don't know +0322-CHQRU Male 63 No 0 Palmdale 93591 34.598221 -117.79593 0 2 None Yes 25.49 No Yes DSL 9 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.35 89.5 0 0 50.98 140.48 Churned Competitor Competitor had better devices +0322-YINQP Male 37 No 0 Covina 91723 34.084747 -117.886844 0 1 None Yes 11.35 No Yes DSL 9 Yes No No No No No No Yes Month-to-Month Yes Credit Card 48.55 48.55 0 0 11.35 59.9 Churned Attitude Attitude of support person +0323-XWWTN Male 44 No 1 San Lucas 93954 36.125529 -120.864443 0 3 None Yes 33.87 Yes No Two Year Yes Credit Card 26.4 121.25 0 0 101.61 222.86 Joined +0324-BRPCJ Female 74 Yes 0 Palmdale 93591 34.598221 -117.79593 1 68 None Yes 21.33 Yes Yes Cable 24 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.2 6851.65 0 0 1450.44 8302.09 Churned Competitor Competitor offered more data +0325-XBFAC Male 44 No 0 Hoopa 95546 41.163637 -123.704841 0 8 None Yes 19.49 No Yes Fiber Optic 10 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.7 740.3 0 80 155.92 976.22 Churned Competitor Competitor offered more data +0326-VDYXE Female 21 Yes 0 Long Beach 90802 33.752524 -118.210737 9 70 Offer A Yes 16.66 Yes Yes Fiber Optic 26 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 97.65 6982.5 0 80 1166.2 8228.7 Stayed +0327-WFZSY Male 62 Yes 3 Samoa 95564 40.809636 -124.189977 9 39 Offer C Yes 17.29 Yes Yes Fiber Optic 75 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 100 3835.55 0 0 674.31 4509.86 Stayed +0328-GRPMV Female 43 No 0 Burnt Ranch 95527 40.854512 -123.450097 0 1 None Yes 17.37 No Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.1 70.1 0 0 17.37 87.47 Churned Competitor Competitor had better devices +0329-GTIAJ Female 40 No 0 Garden Grove 92844 33.766476 -117.969795 0 3 None Yes 30.18 No Yes Fiber Optic 7 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.9 315.3 0 0 90.54 405.84 Churned Price Price too high +0330-BGYZE Male 48 Yes 0 Milford 96121 40.181279 -120.392967 8 60 Offer B Yes 19.22 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 102.5 6157.6 0 0 1153.2 7310.8 Stayed +0330-IVZHA Female 55 Yes 0 Anderson 96007 40.448632 -122.306657 1 5 Offer E Yes 17.08 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.95 330.15 0 0 85.4 415.55 Churned Attitude Attitude of service provider +0334-GDDSO Male 77 No 0 San Diego 92122 32.85723 -117.209774 0 3 Offer E Yes 9.22 Yes Yes Fiber Optic 14 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.35 233.7 0 0 27.66 261.36 Churned Competitor Competitor made better offer +0334-ZFJSR Female 41 Yes 0 San Diego 92123 32.808814 -117.134694 0 55 None Yes 35.38 Yes Yes Cable 13 Yes Yes No Yes No No No No One Year Yes Credit Card 66.05 3462.1 44.53 150 1945.9 5513.47 Stayed +0336-KXKFK Male 43 No 0 Santa Margarita 93453 35.303926 -120.256567 0 72 None No Yes DSL 6 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 61.2 4390.25 0 0 0 4390.25 Stayed +0336-PIKEI Male 69 Yes 0 Orange 92869 33.792791 -117.789749 7 72 Offer A Yes 5.27 No Yes DSL 9 Yes Yes Yes Yes Yes No No No Two Year No Bank Withdrawal 74.4 5360.75 0 140 379.44 5880.19 Stayed +0337-CNPZE Female 63 No 0 Los Angeles 90033 34.050198 -118.210946 0 41 None Yes 10.43 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 106.3 4443.45 0 130 427.63 5001.08 Churned Price Price too high +0343-QLUZP Male 38 No 0 San Jose 95111 37.284265 -121.827673 0 60 Offer B No Yes DSL 25 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 39.6 2424.5 38.46 0 0 2386.04 Stayed +0345-HKJVM Female 43 No 0 San Diego 92109 32.787836 -117.232376 0 6 None Yes 2.6 No Yes Fiber Optic 22 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 89.3 577.6 0 0 15.6 593.2 Churned Other Don't know +0345-XMMUG Female 29 Yes 0 Ione 95640 38.33788 -120.954202 6 46 None Yes 2 Yes Yes Fiber Optic 48 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 108.9 4854.3 0 0 92 4946.3 Stayed +0347-UBKUZ Female 46 No 0 San Mateo 94404 37.556094 -122.272437 0 15 None Yes 2.74 No No Month-to-Month No Mailed Check 19.9 320.45 0 0 41.1 361.55 Stayed +0348-SDKOL Female 33 Yes 0 San Diego 92117 32.825086 -117.199424 1 58 None Yes 3.51 Yes Yes Fiber Optic 28 No No Yes Yes Yes Yes Yes No Month-to-Month Yes Credit Card 102.1 5885.4 0 100 203.58 6188.98 Churned Competitor Competitor made better offer +0354-VXMJC Male 60 Yes 3 Los Angeles 90034 34.030578 -118.399613 10 23 None Yes 34.04 No No Two Year No Credit Card 19.6 426.65 0 0 782.92 1209.57 Stayed +0354-WYROK Female 70 Yes 0 San Francisco 94130 37.820894 -122.369725 1 31 Offer C Yes 47.95 No Yes Fiber Optic 21 No No Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 98.9 2911.3 0 0 1486.45 4397.75 Churned Other Don't know +0356-ERHVT Male 54 Yes 0 Santa Cruz 95062 36.974575 -121.991149 1 11 Offer D Yes 12.95 No Yes Cable 6 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.9 521.9 0 0 142.45 664.35 Stayed +0356-OBMAC Female 80 No 0 Winchester 92596 33.657433 -117.04254 0 56 None Yes 17.33 Yes Yes Fiber Optic 16 No Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 99.9 5706.3 0 0 970.48 6676.78 Stayed +0357-NVCRI Female 41 No 3 El Cajon 92021 32.832706 -116.873258 0 25 Offer C Yes 12.87 No No Month-to-Month No Credit Card 20.05 471.7 0 0 321.75 793.45 Stayed +0361-HJRDX Female 38 No 0 Sherman Oaks 91403 34.147149 -118.463365 0 68 Offer A No Yes DSL 28 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card -8 4539.6 0 130 0 4669.6 Stayed +0362-RAOQO Female 48 No 0 Norco 92860 33.925833 -117.559639 0 40 None Yes 26.03 No No Two Year No Credit Card 19.65 830.25 0 0 1041.2 1871.45 Stayed +0362-ZBZWJ Male 46 No 0 Thornton 95686 38.157794 -121.520223 0 36 None Yes 24.66 Yes Yes Fiber Optic 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.9 3067.2 0 0 887.76 3954.96 Churned Attitude Attitude of service provider +0363-QJVFX Male 22 No 0 Lake Hughes 93532 34.659579 -118.584212 0 32 Offer C Yes 27.69 Yes Yes Fiber Optic 73 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 108.15 3432.9 0 0 886.08 4318.98 Churned Attitude Attitude of service provider +0363-SVHYR Male 28 Yes 3 Paramount 90723 33.897122 -118.164432 10 71 Offer A Yes 10.11 Yes Yes DSL 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.85 6263.8 0 0 717.81 6981.61 Stayed +0365-BZUWY Male 58 Yes 0 San Juan Capistrano 92675 33.521447 -117.602555 2 17 Offer D Yes 10.11 Yes Yes Fiber Optic 2 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 102.55 1742.5 0 0 171.87 1914.37 Stayed +0365-GXEZS Male 55 Yes 0 Copperopolis 95228 37.943954 -120.67108 6 18 Offer D Yes 31.79 No Yes Fiber Optic 19 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 78.2 1468.75 0 0 572.22 2040.97 Stayed +0365-TRTPY Female 52 No 0 Covina 91724 34.08111 -117.853935 0 37 None Yes 11.73 Yes Yes Fiber Optic 30 Yes Yes Yes No No No No No Month-to-Month No Bank Withdrawal 91.2 3382.3 0 0 434.01 3816.31 Stayed +0366-NQSHS Male 42 No 0 Colusa 95932 39.273096 -122.050763 0 2 None Yes 44.34 No No Month-to-Month No Credit Card 19.35 46.35 0 0 88.68 135.03 Joined +0369-ZGOVK Female 56 Yes 2 Cypress 90630 33.818477 -118.038307 6 28 Offer C Yes 12.94 No Yes Fiber Optic 24 No No No No No No No Yes One Year Yes Bank Withdrawal 70.4 1992.2 0 0 362.32 2354.52 Stayed +0373-AIVNJ Male 34 No 0 Sacramento 95814 38.584505 -121.491956 0 9 Offer E No Yes Cable 19 Yes Yes Yes No No No No Yes One Year No Credit Card 39.55 373 0 0 0 373 Stayed +0374-AACSZ Female 63 No 0 Lancaster 93534 34.727529 -118.153098 0 1 Offer E Yes 38.33 No Yes DSL 24 Yes No No No No No No No Month-to-Month No Bank Withdrawal 50.15 50.15 0 50 38.33 138.48 Joined +0374-FIUCA Male 59 Yes 0 Orange 92867 33.81859 -117.821288 1 65 None Yes 23.46 No No Two Year Yes Credit Card 20.4 1414.45 0 0 1524.9 2939.35 Stayed +0374-IOEGQ Female 62 No 0 Gonzales 93926 36.52588 -121.396719 0 3 None Yes 15.59 No Yes Cable 27 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.6 122.7 0 0 46.77 169.47 Joined +0375-HVGXO Female 31 No 0 Los Angeles 90045 33.954017 -118.402447 0 1 Offer E No Yes DSL 8 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 34.7 34.7 0 0 0 34.7 Churned Other Don't know +0376-OIWME Male 24 Yes 0 San Ysidro 92173 32.555828 -117.040073 3 36 Offer C Yes 41.33 No Yes Fiber Optic 41 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.6 3366.05 16.56 0 1487.88 4837.37 Stayed +0376-YMCJC Male 21 No 0 Novato 94949 38.067204 -122.524004 0 23 None Yes 38.69 Yes Yes Cable 69 No No No Yes Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 90.6 1943.2 4.73 0 889.87 2828.34 Churned Competitor Competitor offered higher download speeds +0377-JBKKT Male 21 Yes 3 Gilroy 95020 37.03889 -121.528955 9 22 Offer D Yes 42.58 No Yes DSL 82 Yes Yes No Yes No No Yes Yes Month-to-Month Yes Credit Card 57.95 1271.8 0 0 936.76 2208.56 Stayed +0378-CJKPV Female 56 Yes 0 Oak Park 91377 34.19225 -118.776874 1 72 None Yes 4.56 Yes Yes Fiber Optic 18 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 112.1 7965.95 18.88 0 328.32 8275.39 Stayed +0378-NHQXU Female 31 Yes 0 South San Francisco 94080 37.654436 -122.426468 7 17 None Yes 17.91 Yes Yes Fiber Optic 9 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 88.25 1460.65 0 0 304.47 1765.12 Churned Other Deceased +0378-TOVMS Female 20 No 0 Vernalis 95385 37.609095 -121.263381 0 3 None Yes 10.6 No Yes Fiber Optic 73 No No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 85.8 272.2 0 0 31.8 304 Churned Competitor Competitor had better devices +0378-XSZPU Male 31 Yes 0 San Jose 95117 37.311088 -121.961786 1 58 Offer B Yes 17.22 No Yes Cable 21 Yes Yes Yes No No No No Yes One Year No Credit Card 60.3 3563.8 0 0 998.76 4562.56 Churned Dissatisfaction Network reliability +0379-DJQHR Male 60 Yes 0 Sunnyvale 94089 37.421633 -122.009613 1 67 None Yes 45.25 No Yes DSL 18 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 81.35 5398.6 0 0 3031.75 8430.35 Stayed +0380-NEAVX Male 72 No 0 Newport Beach 92660 33.634626 -117.874882 0 34 None Yes 35 No Yes Fiber Optic 12 No Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 99.85 3343.15 0 0 1190 4533.15 Stayed +0380-ZCSBI Male 56 No 0 San Francisco 94133 37.802071 -122.411004 0 10 None Yes 4.42 No No Month-to-Month No Credit Card 20 198.7 0 0 44.2 242.9 Stayed +0383-CLDDA Female 42 No 0 Stanford 94305 37.424342 -122.165641 0 69 Offer A Yes 18.47 Yes Yes DSL 28 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 85.35 5897.4 0 0 1274.43 7171.83 Stayed +0384-LPITE Male 38 No 0 Los Angeles 90041 34.137412 -118.207607 0 40 None No Yes Cable 19 Yes Yes Yes No Yes Yes Yes Yes One Year No Credit Card 62.05 2511.55 0 0 0 2511.55 Stayed +0384-RVBPI Male 64 No 0 Turlock 95380 37.474396 -120.875917 0 20 Offer D Yes 12.6 No Yes DSL 29 Yes No Yes No No Yes Yes Yes Month-to-Month No Credit Card 64.4 1398.6 0 0 252 1650.6 Stayed +0386-CWRGM Female 61 Yes 1 Beverly Hills 90210 34.099891 -118.414338 9 46 None Yes 47.5 No No Two Year No Credit Card 19.4 967.85 0 0 2185 3152.85 Stayed +0388-EOPEX Female 28 Yes 0 Riverside 92503 33.890046 -117.455583 1 2 None Yes 9.79 No Yes Fiber Optic 41 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.4 139.4 0 0 19.58 158.98 Churned Attitude Attitude of support person +0390-DCFDQ Female 76 Yes 2 Los Alamitos 90720 33.79499 -118.065591 1 1 Offer E Yes 15.28 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Mailed Check 70.45 70.45 0 0 15.28 85.73 Churned Other Don't know +0392-BZIUW Female 44 Yes 0 Fresno 93710 36.822715 -119.761826 7 72 None Yes 6.58 Yes Yes Fiber Optic 7 Yes No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 105 7589.8 0 0 473.76 8063.56 Stayed +0394-YONDK Male 28 Yes 3 Escondido 92025 33.081478 -117.033814 0 70 None Yes 1.22 Yes No Two Year No Credit Card 25.15 1790.15 0 0 85.4 1875.55 Stayed +0396-HUJBP Female 34 No 0 Gardena 90247 33.890853 -118.297967 0 2 None Yes 49.91 No No Month-to-Month No Credit Card 19.3 44.4 0 0 99.82 144.22 Joined +0396-UKGAI Male 25 No 3 Encinitas 92024 33.054579 -117.25665 0 23 Offer D Yes 1.58 No Yes DSL 47 No Yes No Yes No No Yes Yes Month-to-Month Yes Bank Withdrawal 55.3 1284.2 0 0 36.34 1320.54 Stayed +0396-YCHWO Male 58 Yes 0 Sacramento 95829 38.486502 -121.334051 4 36 Offer C Yes 40.58 Yes Yes Fiber Optic 12 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.4 3474.2 0 0 1460.88 4935.08 Stayed +0397-GZBBC Male 70 Yes 0 South Dos Palos 93665 36.959731 -120.653519 0 59 None Yes 10.78 Yes Yes Fiber Optic 15 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 93.85 5574.75 8.13 0 636.02 6202.64 Churned Price Price too high +0397-ZXWQF Male 24 No 0 Orick 95555 41.336354 -124.044354 0 67 Offer A Yes 47.31 No No Two Year No Bank Withdrawal 20.5 1430.95 0 0 3169.77 4600.72 Stayed +0401-WDBXM Male 22 Yes 3 San Jose 95118 37.255479 -121.889838 4 72 None Yes 8.33 Yes Yes Fiber Optic 59 Yes No Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 105.55 7542.25 0 10 599.76 8152.01 Stayed +0402-CQAJN Female 22 No 0 El Monte 91732 34.074492 -118.01462 0 37 None Yes 24.04 Yes Yes Fiber Optic 59 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.9 3545.35 0 0 889.48 4434.83 Churned Dissatisfaction Lack of self-service on Website +0402-OAMEN Female 36 Yes 1 Spreckels 93962 36.624641 -121.647195 4 72 Offer A Yes 20.56 Yes No Two Year No Bank Withdrawal 24.45 1709.1 0 0 1480.32 3189.42 Stayed +0404-AHASP Male 23 Yes 0 Beverly Hills 90212 34.062095 -118.401508 10 72 Offer A Yes 27.97 No No Two Year No Credit Card 19.7 1421.9 0 0 2013.84 3435.74 Stayed +0404-SWRVG Male 21 No 2 La Habra 90631 33.940619 -117.9513 0 3 Offer E Yes 14.6 Yes Yes Fiber Optic 71 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 74.4 229.55 8.74 0 43.8 264.61 Churned Dissatisfaction Product dissatisfaction +0406-BPDVR Female 75 Yes 0 Visalia 93277 36.303793 -119.375646 0 54 Offer B Yes 33.49 Yes Yes Fiber Optic 8 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 101.5 5373.1 0 0 1808.46 7181.56 Churned Price Lack of affordable download/upload speed +0407-BDJKB Male 59 Yes 0 San Francisco 94114 37.758085 -122.434801 1 60 None Yes 35.22 Yes Yes Fiber Optic 16 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 95.75 5742.9 0 0 2113.2 7856.1 Churned Dissatisfaction Service dissatisfaction +0409-WTMPL Female 35 Yes 0 Whittier 90602 33.972119 -118.020188 8 58 Offer B Yes 37.95 Yes Yes Fiber Optic 18 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 110.65 6526.65 0 0 2201.1 8727.75 Stayed +0410-IPFTY Female 64 Yes 0 Long Beach 90822 33.778436 -118.118648 1 31 Offer C Yes 12.03 No Yes Fiber Optic 9 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 83.85 2674.15 11.37 0 372.93 3035.71 Stayed +0411-EZJZE Female 62 No 0 Stockton 95215 37.946282 -121.139499 0 3 None Yes 20.1 Yes Yes DSL 29 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 60.25 170.5 0 70 60.3 300.8 Joined +0412-UCCNP Male 20 No 0 Essex 92332 34.9436 -115.287901 0 55 None Yes 12.28 No Yes DSL 48 Yes No Yes Yes No No No Yes Two Year Yes Bank Withdrawal 59.2 3175.85 0 0 675.4 3851.25 Stayed +0415-MOSGF Female 58 No 0 Los Gatos 95030 37.222842 -121.988727 0 1 Offer E Yes 26.53 No Yes DSL 30 No No No No No No No Yes Month-to-Month No Credit Card 44.4 44.4 0 0 26.53 70.93 Churned Attitude Attitude of support person +0419-YAAPX Male 44 Yes 0 Grass Valley 95949 39.099204 -121.137962 1 49 Offer B Yes 14.21 No Yes Fiber Optic 23 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 85.3 4297.95 0 0 696.29 4994.24 Stayed +0420-BWTPW Male 40 No 0 San Diego 92117 32.825086 -117.199424 0 8 None No Yes DSL 16 No No No No No No No Yes Month-to-Month No Mailed Check 25.5 215.2 0 0 0 215.2 Churned Attitude Attitude of support person +0420-HLGXF Female 72 No 0 Visalia 93291 36.391777 -119.372842 0 39 None Yes 10.03 Yes Yes Fiber Optic 13 No No Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 99.75 4036 0 0 391.17 4427.17 Stayed +0420-TXVSG Male 43 Yes 0 San Jose 95112 37.343827 -121.883119 9 66 Offer A Yes 37.71 Yes Yes DSL 15 Yes Yes Yes No No No No Yes Two Year Yes Credit Card 66.1 4428.45 0 0 2488.86 6917.31 Stayed +0422-OHQHQ Female 23 Yes 0 Fresno 93722 36.78979 -119.929894 7 15 None Yes 34.63 No No One Year No Credit Card 20.55 295.95 0 0 519.45 815.4 Stayed +0422-UXFAP Female 34 Yes 0 San Diego 92117 32.825086 -117.199424 1 51 Offer B Yes 47.72 Yes Yes Fiber Optic 23 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 98.85 4947.55 0 130 2433.72 7511.27 Stayed +0423-UDIJQ Male 74 No 0 Snelling 95369 37.521708 -120.426843 0 9 None Yes 7.11 No Yes DSL 12 No No No Yes No No No Yes Two Year No Mailed Check 49.2 447.9 0 0 63.99 511.89 Stayed +0426-TIRNE Female 54 No 0 Encino 91316 34.150354 -118.518292 0 1 Offer E Yes 15.51 No No Month-to-Month No Credit Card 20.9 20.9 0 0 15.51 36.41 Churned Dissatisfaction Limited range of services +0428-AXXLJ Male 29 No 0 Bellflower 90706 33.887676 -118.127289 0 25 Offer C Yes 3.58 No No One Year Yes Bank Withdrawal 19.5 516.3 0 0 89.5 605.8 Stayed +0428-IKYCP Male 56 Yes 0 Sonora 95370 37.982716 -120.343732 9 22 None Yes 48.68 No Yes Fiber Optic 18 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 87 1850.65 0 0 1070.96 2921.61 Stayed +0430-IHCDJ Male 40 No 0 Highland 92346 34.129677 -117.154277 0 15 None Yes 11.75 Yes Yes DSL 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49 749.25 0 0 176.25 925.5 Stayed +0431-APWVY Female 37 Yes 0 Novato 94949 38.067204 -122.524004 1 28 None Yes 18.31 No Yes Fiber Optic 13 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 90.1 2598.95 0 0 512.68 3111.63 Churned Dissatisfaction Poor expertise of online support +0432-CAJZV Male 47 No 0 Temecula 92592 33.507255 -117.029473 0 3 None Yes 5.39 No Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 90.7 237.65 0 0 16.17 253.82 Joined +0434-CSFON Female 34 Yes 0 Los Angeles 90071 34.052917 -118.255178 3 47 Offer B Yes 38.15 Yes Yes Fiber Optic 14 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.5 4707.1 0 0 1793.05 6500.15 Stayed +0436-TWFFZ Female 21 No 0 Long Beach 90805 33.864622 -118.179626 0 67 Offer A Yes 8.71 Yes Yes DSL 41 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Mailed Check 85.25 5714.2 1.31 0 583.57 6296.46 Stayed +0439-IFYUN Female 78 No 0 Escondido 92027 33.141265 -116.967221 0 18 Offer D Yes 21.09 No Yes Fiber Optic 18 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 74.7 1294.6 0 20 379.62 1694.22 Stayed +0440-EKDCF Male 47 Yes 0 Herlong 96113 40.198234 -120.18089 1 62 Offer B Yes 33.7 No Yes Cable 15 No Yes Yes Yes No No No Yes Two Year Yes Credit Card 60.15 3753.2 0 0 2089.4 5842.6 Stayed +0440-MOGPM Female 51 No 0 Petaluma 94954 38.235021 -122.557332 0 41 None Yes 6.16 Yes Yes DSL 12 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 80.55 3263.9 0 0 252.56 3516.46 Stayed +0440-QEXBZ Female 64 No 0 Mojave 93501 35.097323 -118.171288 0 44 Offer B Yes 18.42 Yes Yes DSL 22 No No No No No No No Yes Month-to-Month Yes Credit Card 50.15 2139.1 0 0 810.48 2949.58 Stayed +0440-UEDAI Female 59 No 0 Callahan 96014 41.388397 -122.794636 0 53 None Yes 33.88 No Yes Fiber Optic 6 No Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 94.45 5042.75 0 0 1795.64 6838.39 Stayed +0442-TDYUO Male 44 Yes 0 Bodega 94922 38.343282 -122.9755 4 48 None Yes 33.06 No No Two Year Yes Credit Card 20.05 1036 0 0 1586.88 2622.88 Stayed +0442-ZXKVS Female 79 Yes 0 Denair 95316 37.524721 -120.757977 2 54 Offer B Yes 43.71 Yes Yes Fiber Optic 12 Yes Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 115.6 6431.05 0 0 2360.34 8791.39 Stayed +0447-BEMNG Female 28 Yes 0 Wrightwood 92397 34.358321 -117.618263 3 48 None No Yes Cable 58 Yes No Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 45.3 2145 0 140 0 2285 Churned Price Price too high +0447-RXSGD Male 39 No 0 Monterey 93940 36.362741 -121.869685 0 24 Offer C Yes 25.68 Yes Yes Fiber Optic 6 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.65 2404.85 0 0 616.32 3021.17 Stayed +0454-OKRCT Male 32 No 0 Palo Alto 94301 37.444314 -122.149996 0 33 Offer C Yes 34.85 No Yes Fiber Optic 27 No Yes No Yes No No No Yes Two Year No Bank Withdrawal 80.6 2651.1 0 0 1150.05 3801.15 Stayed +0455-ENTCR Male 58 Yes 0 Jamestown 95327 37.84771 -120.486589 1 66 None Yes 42.85 Yes Yes DSL 21 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 85.25 5538.35 0 0 2828.1 8366.45 Stayed +0455-XFASS Female 61 Yes 2 Campbell 95008 37.279689 -121.954567 3 3 None Yes 1.67 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.55 200.2 33.8 0 5.01 171.41 Joined +0458-HEUZG Female 58 No 0 Alderpoint 95511 40.166028 -123.584144 0 13 Offer D No Yes Cable 13 No No Yes Yes No No No No Two Year No Credit Card 35.4 450.4 0 100 0 550.4 Stayed +0459-SPZHJ Male 19 Yes 0 Garden Grove 92843 33.764018 -117.931507 1 63 None Yes 13.45 Yes Yes DSL 69 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 83.5 5435 0 0 847.35 6282.35 Stayed +0461-CVKMU Female 45 Yes 0 Oak Run 96069 40.689243 -122.037023 0 23 None Yes 38.81 No Yes Fiber Optic 28 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 83.8 1900.25 0 0 892.63 2792.88 Churned Attitude Attitude of support person +0463-TXOAK Male 26 No 1 Madison 95653 38.674276 -121.961866 0 52 None Yes 23.12 Yes No Two Year No Credit Card 25.6 1334.5 0 0 1202.24 2536.74 Stayed +0463-WZZKO Male 23 No 0 Van Nuys 91406 34.195685 -118.490752 0 3 Offer E Yes 16.39 No No Month-to-Month Yes Credit Card 20.75 67.1 0 0 49.17 116.27 Joined +0463-ZSDNT Male 23 No 0 Escondido 92026 33.21846 -117.116916 0 10 None Yes 30.3 No Yes DSL 73 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 56.75 503.25 0 30 303 836.25 Stayed +0464-WJTKO Female 39 Yes 2 Cedarville 96104 41.505916 -120.152505 10 72 None Yes 14.17 No No Two Year No Bank Withdrawal 20.1 1460.85 0 0 1020.24 2481.09 Stayed +0468-YRPXN Male 62 No 0 Lomita 90717 33.794209 -118.317354 0 29 Offer C Yes 48.2 No Yes Fiber Optic 19 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 98.8 2807.1 0 0 1397.8 4204.9 Stayed +0471-ARVMX Female 70 Yes 0 Kelseyville 95451 38.93496 -122.792243 8 62 Offer B Yes 22.74 Yes Yes Fiber Optic 18 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.85 6312.9 0 0 1409.88 7722.78 Stayed +0471-LVHGK Male 34 Yes 0 Orangevale 95662 38.689174 -121.218435 1 41 None Yes 15.91 Yes Yes DSL 29 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 73 3001.2 0 0 652.31 3653.51 Churned Competitor Competitor offered higher download speeds +0475-RIJEP Male 47 No 0 Pinecrest 95364 38.224869 -119.755729 0 43 Offer B Yes 49.13 Yes Yes Fiber Optic 25 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 77.85 3365.85 0 0 2112.59 5478.44 Churned Price Lack of affordable download/upload speed +0479-HMSWA Female 63 No 1 San Clemente 92672 33.429488 -117.609432 0 26 Offer C Yes 2.48 No Yes Fiber Optic 19 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.45 2715.3 0 0 64.48 2779.78 Stayed +0480-BIXDE Female 58 Yes 0 Beale Afb 95903 39.125311 -121.392283 9 19 Offer D Yes 10.68 No Yes Fiber Optic 23 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.8 1743.05 0 0 202.92 1945.97 Stayed +0480-KYJVA Female 42 Yes 3 Sacramento 95835 38.685069 -121.543709 8 72 None Yes 47.6 Yes No Two Year No Credit Card 24.25 1784.5 49.76 0 3427.2 5161.94 Stayed +0481-SUMCB Female 74 No 0 Greenville 95947 40.160386 -120.835428 0 45 Offer B Yes 34.12 Yes Yes Fiber Optic 15 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 102.15 4735.35 0 0 1535.4 6270.75 Stayed +0484-FFVBJ Male 43 No 0 Fort Bragg 95437 39.455555 -123.683979 0 32 None Yes 15.52 No Yes DSL 12 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 64.85 2010.95 0 0 496.64 2507.59 Stayed +0484-JPBRU Male 23 No 0 Petaluma 94954 38.235021 -122.557332 0 41 None Yes 41.21 Yes No Month-to-Month Yes Bank Withdrawal 25.25 996.45 0 0 1689.61 2686.06 Stayed +0485-ZBSLN Male 52 Yes 2 Mecca 92254 33.543835 -115.993906 4 65 None Yes 36.5 Yes No Two Year No Credit Card 24.75 1715.1 0 0 2372.5 4087.6 Stayed +0486-HECZI Male 37 Yes 1 Torrance 90504 33.867257 -118.330794 0 55 None Yes 49.06 Yes Yes Fiber Optic 27 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 96.75 5238.9 0 0 2698.3 7937.2 Churned Price Long distance charges +0486-LGCCH Male 48 Yes 2 Victorville 92394 34.567058 -117.362329 2 11 Offer D Yes 40.76 No No Two Year No Credit Card 19.65 225.75 0 0 448.36 674.11 Stayed +0487-CRLZF Female 58 No 0 Poway 92064 32.984395 -117.013454 0 49 Offer B Yes 7.51 No Yes DSL 13 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 74.45 3721.9 0 0 367.99 4089.89 Stayed +0487-RPVUM Male 49 Yes 0 Mount Hermon 95041 37.051166 -122.056194 1 61 None Yes 15.15 Yes Yes Fiber Optic 28 Yes No Yes Yes Yes No No Yes Month-to-Month No Bank Withdrawal 99.4 5943.65 0 0 924.15 6867.8 Stayed +0487-VVUVK Male 49 Yes 2 Santa Barbara 93109 34.406256 -119.726936 5 25 None Yes 19.09 No No Month-to-Month Yes Credit Card 19.15 477.6 0 0 477.25 954.85 Stayed +0488-GSLFR Female 41 No 0 Taylorsville 95983 40.053684 -120.743116 0 1 None Yes 8.31 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.5 69.5 0 0 8.31 77.81 Churned Dissatisfaction Product dissatisfaction +0489-WMEMG Female 61 No 3 Korbel 95550 40.7666 -123.80458 0 23 Offer D Yes 25.85 No Yes Cable 53 No No No Yes No No No Yes One Year Yes Bank Withdrawal 49.45 1119.35 0 0 594.55 1713.9 Stayed +0491-KAPQG Male 28 No 0 Pine Valley 91962 32.800671 -116.483363 0 21 Offer D Yes 28.54 Yes Yes Fiber Optic 42 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 73.7 1558.7 0 0 599.34 2158.04 Stayed +0495-RVCBF Female 39 No 0 Santa Rosa 95401 38.460517 -122.790335 0 1 None Yes 33.88 No Yes Fiber Optic 26 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.7 79.7 0 0 33.88 113.58 Churned Dissatisfaction Poor expertise of online support +0495-ZBNGW Male 78 Yes 0 Loma Mar 94021 37.266388 -122.26308 1 5 None Yes 6.66 Yes Yes Fiber Optic 14 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal -1 343.95 0 20 33.3 397.25 Churned Competitor Competitor offered more data +0496-AHOOK Male 61 Yes 0 Bangor 95914 39.396585 -121.38029 10 24 Offer C Yes 32.86 No Yes Cable 30 Yes No No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 74.4 1712.9 0 0 788.64 2501.54 Stayed +0504-HHAPI Female 72 No 0 Guinda 95637 38.830739 -122.196202 0 27 None Yes 16.94 Yes Yes Fiber Optic 11 No No Yes No No Yes No Yes Month-to-Month No Credit Card 88.3 2467.75 0 0 457.38 2925.13 Churned Other Don't know +0505-SPOOW Female 41 Yes 0 Riverside 92508 33.885499 -117.324959 7 70 Offer A Yes 11.71 No No Two Year No Bank Withdrawal 19.8 1397.65 0 0 819.7 2217.35 Stayed +0506-LVNGN Female 78 No 0 Rancho Cordova 95742 38.591134 -121.161585 0 5 None Yes 42.33 No Yes Fiber Optic 9 No No Yes No No No No Yes Month-to-Month Yes Credit Card 75.55 349.65 0 0 211.65 561.3 Churned Competitor Competitor had better devices +0506-YLVKJ Male 54 Yes 1 Sultana 93666 36.545353 -119.338535 1 46 None Yes 45.92 No No Two Year Yes Credit Card 20.2 917.45 0 0 2112.32 3029.77 Stayed +0508-OOLTO Female 33 Yes 1 Fort Irwin 92310 35.349241 -116.770281 5 2 None Yes 29.03 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71.65 135.75 0 0 58.06 193.81 Joined +0508-SQWPL Female 32 Yes 3 La Mesa 91941 32.759327 -116.99726 9 57 Offer B Yes 26.67 No No Two Year Yes Bank Withdrawal 20.1 1087.7 0 0 1520.19 2607.89 Stayed +0511-JTEOY Female 41 No 0 Canyon Dam 95923 40.171312 -121.120605 0 1 Offer E Yes 10.19 No Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month No Mailed Check 71.1 71.1 0 0 10.19 81.29 Churned Competitor Competitor made better offer +0512-FLFDW Female 74 Yes 0 Palomar Mountain 92060 33.309852 -116.823091 3 60 None Yes 27.68 Yes Yes Fiber Optic 26 No No Yes No Yes Yes No Yes One Year Yes Credit Card 100.5 6029 0 0 1660.8 7689.8 Stayed +0513-RBGPE Male 57 Yes 0 Rancho Santa Fe 92091 32.99356 -117.207121 6 37 None Yes 4.5 Yes Yes DSL 9 Yes No Yes Yes No No No Yes Two Year Yes Credit Card 62.8 2278.75 16.97 0 166.5 2428.28 Stayed +0515-YPMCW Male 42 No 0 San Jose 95116 37.350284 -121.852855 0 1 None Yes 42.87 No Yes Fiber Optic 8 No No No No No No No No Month-to-Month Yes Credit Card 70.45 70.45 0 10 42.87 123.32 Churned Competitor Competitor had better devices +0516-OOHAR Male 39 Yes 2 Topanga 90290 34.115192 -118.61017 8 28 None Yes 7.73 No Yes Fiber Optic 13 No Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 100.35 2799 0 0 216.44 3015.44 Stayed +0516-QREYC Female 78 No 0 Capay 95607 38.681651 -122.130569 0 24 None Yes 18.39 No No Two Year Yes Credit Card 20.3 459.95 0 0 441.36 901.31 Stayed +0516-UXRMT Female 27 No 0 Oxnard 93033 34.156629 -119.117218 0 62 None Yes 23.88 Yes Yes Fiber Optic 47 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 92.05 5755.8 14.21 0 1480.56 7222.15 Stayed +0516-VRYBW Female 39 No 0 Stanton 90680 33.801869 -117.995068 0 18 Offer D Yes 8.95 No No One Year No Bank Withdrawal 20.15 390.85 0 0 161.1 551.95 Churned Attitude Attitude of support person +0516-WJVXC Female 21 No 0 Sacramento 95818 38.556306 -121.495817 0 5 None Yes 3.61 No Yes DSL 69 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.2 308.25 0 0 18.05 326.3 Churned Dissatisfaction Network reliability +0519-DRGTI Female 58 Yes 3 Stockton 95219 38.029729 -121.387999 9 20 None Yes 42.46 No No Month-to-Month No Credit Card 20.35 442.6 0 0 849.2 1291.8 Stayed +0519-XUZJU Female 56 No 0 Felton 95018 37.089111 -122.062213 0 1 None Yes 26 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month No Mailed Check 70.75 70.75 0 0 26 96.75 Churned Dissatisfaction Service dissatisfaction +0520-FDVVT Male 26 No 0 Lewiston 96052 40.704293 -122.803899 0 35 None Yes 39.84 No Yes Fiber Optic 48 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 102.35 3626.1 0 0 1394.4 5020.5 Churned Price Price too high +0523-VNGTF Female 78 No 0 Sun Valley 91352 34.231053 -118.338307 0 52 None No Yes DSL 23 No Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 50.5 2566.3 0 0 0 2566.3 Stayed +0524-IAVZO Female 25 Yes 0 Anza 92539 33.527605 -116.666551 1 30 Offer C Yes 4.82 Yes Yes Fiber Optic 41 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85 2624.25 0 0 144.6 2768.85 Churned Other Don't know +0526-SXDJP Male 36 Yes 0 Bell 90201 33.970343 -118.171368 7 72 Offer A No Yes Cable 17 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 42.1 2962 0 0 0 2962 Stayed +0529-ONKER Male 70 No 0 Forest Ranch 95942 40.077028 -121.494168 0 15 Offer D Yes 46.38 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.65 1146.65 0 0 695.7 1842.35 Churned Attitude Attitude of support person +0530-IJVDB Male 36 No 2 Jamul 91935 32.695681 -116.798386 0 70 Offer A Yes 26.67 Yes Yes Fiber Optic 17 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114.6 7882.5 0 0 1866.9 9749.4 Stayed +0531-XBKMM Male 37 No 2 Azusa 91702 34.174493 -117.87068 0 66 None Yes 32.12 Yes Yes DSL 17 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 65.7 4378.9 0 0 2119.92 6498.82 Stayed +0531-ZZJWQ Male 68 Yes 0 Fallbrook 92028 33.362575 -117.299644 6 55 None Yes 42.9 Yes Yes Fiber Optic 27 No No No No No No No Yes Two Year Yes Bank Withdrawal 74 4052.4 0 0 2359.5 6411.9 Stayed +0533-BNWKF Female 66 Yes 0 San Diego 92122 32.85723 -117.209774 2 55 Offer B Yes 42.82 Yes Yes Fiber Optic 27 No Yes Yes No No No No No Month-to-Month Yes Bank Withdrawal 85.45 4874.7 0 90 2355.1 7319.8 Churned Competitor Competitor made better offer +0533-UCAAU Male 72 Yes 0 Montgomery Creek 96065 40.877552 -121.885884 2 57 None Yes 48.16 Yes Yes DSL 10 No Yes Yes No Yes No No Yes One Year Yes Credit Card 71.1 4140.1 0 0 2745.12 6885.22 Stayed +0536-ACXIP Female 34 Yes 0 Lodi 95242 38.128087 -121.4078 9 72 None Yes 44.2 Yes Yes Fiber Optic 2 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.55 8165.1 0 0 3182.4 11347.5 Stayed +0536-BGFMZ Female 27 Yes 0 Leggett 95585 39.873371 -123.741474 3 28 None Yes 42.33 No No Month-to-Month No Credit Card 20.5 563.05 0 0 1185.24 1748.29 Stayed +0536-ESJEP Male 48 Yes 0 Rough And Ready 95975 39.225634 -121.156163 8 54 None Yes 14.18 No Yes DSL 25 Yes Yes No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 74.55 4191.45 0 0 765.72 4957.17 Stayed +0537-QYZZN Male 66 Yes 2 Petaluma 94952 38.237018 -122.77872 6 24 Offer C Yes 4.06 Yes Yes Fiber Optic 28 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 79.85 1857.75 0 0 97.44 1955.19 Stayed +0541-FITGH Female 59 Yes 0 Hornitos 95325 37.479926 -120.230424 6 2 Offer E Yes 48.39 No Yes Cable 24 Yes No No No No Yes Yes Yes Month-to-Month Yes Mailed Check 62.15 113.1 0 0 96.78 209.88 Joined +0547-HURJB Male 19 No 2 Dixon 95620 38.392821 -121.799917 0 12 Offer D Yes 19.38 No No Month-to-Month No Credit Card 21.05 235.8 0 0 232.56 468.36 Stayed +0549-CYCQN Male 69 No 0 Flournoy 96029 39.84784 -122.544556 0 51 None Yes 24.92 Yes Yes Fiber Optic 11 No Yes No No No No No Yes One Year Yes Bank Withdrawal 79.6 3974.7 16.73 0 1270.92 5228.89 Stayed +0550-DCXLH Male 64 No 0 Thermal 92274 33.53604 -116.119222 0 13 None Yes 40.99 No Yes DSL 21 No Yes No Yes Yes Yes Yes Yes Month-to-Month No Mailed Check 73.35 931.55 49.02 0 532.87 1415.4 Stayed +0556-FJEGU Male 26 No 0 Lafayette 94549 37.907777 -122.127161 0 58 Offer B Yes 47.47 No Yes DSL 69 No Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 70.1 4048.95 0 0 2753.26 6802.21 Stayed +0557-ASKVU Female 43 Yes 0 Beverly Hills 90210 34.099891 -118.414338 2 18 Offer D Yes 44.97 No Yes Cable 7 No No Yes Yes No No No Yes One Year Yes Credit Card 54.4 957.1 0 0 809.46 1766.56 Stayed +0559-CKHUS Female 44 Yes 0 Pleasanton 94588 37.685052 -121.912061 6 29 Offer C Yes 49.96 No No Two Year Yes Credit Card 19.55 521.8 0 0 1448.84 1970.64 Stayed +0562-FGDCR Female 61 Yes 3 Whitmore 96096 40.637105 -121.906949 9 72 None Yes 21.84 Yes Yes DSL 30 Yes Yes No Yes Yes No No Yes Two Year No Credit Card 74.55 5430.65 0 0 1572.48 7003.13 Stayed +0562-HKHML Male 39 Yes 1 Alameda 94502 37.724817 -122.224363 9 71 Offer A Yes 18.99 Yes No Two Year No Credit Card 23.9 1626.4 0 0 1348.29 2974.69 Stayed +0562-KBDVM Female 62 No 0 Herald 95638 38.313447 -121.123886 0 70 Offer A No Yes DSL 11 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 44.6 3058.15 0 0 0 3058.15 Stayed +0564-JJHGS Male 45 No 0 Guerneville 95446 38.52576 -123.013347 0 9 None Yes 19.22 Yes Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.5 829.1 0 0 172.98 1002.08 Churned Dissatisfaction Limited range of services +0564-MUUQK Female 28 Yes 2 Imperial Beach 91932 32.579134 -117.119009 5 20 None Yes 38.71 Yes Yes Fiber Optic 48 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.5 1916.2 0 0 774.2 2690.4 Stayed +0565-IYCGT Male 51 No 0 San Diego 92117 32.825086 -117.199424 0 69 Offer A Yes 29.38 Yes Yes DSL 9 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 78.6 5356.45 0 0 2027.22 7383.67 Churned Competitor Competitor made better offer +0565-JUPYD Male 26 No 0 Benicia 94510 38.113533 -122.11926 0 63 None Yes 21.45 Yes Yes Fiber Optic 85 Yes Yes Yes Yes Yes No No Yes One Year No Credit Card 104.5 6590.8 0 0 1351.35 7942.15 Stayed +0567-GGCAC Female 38 No 0 Biola 93606 36.798882 -120.019511 0 7 None Yes 15.84 No Yes DSL 14 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 61.4 438.9 0 0 110.88 549.78 Stayed +0567-XRHCU Female 19 Yes 1 Los Angeles 90049 34.091829 -118.491244 7 69 None No Yes DSL 59 Yes No Yes No No Yes Yes Yes Two Year Yes Credit Card 43.95 2960.1 0 0 0 2960.1 Stayed +0568-ONFPC Male 34 Yes 1 San Francisco 94112 37.720498 -122.443119 1 5 Offer E Yes 40.05 Yes No Month-to-Month Yes Bank Withdrawal 25.9 135 0 0 200.25 335.25 Churned Other Moved +0570-BFQHT Female 38 No 0 Anderson 96007 40.448632 -122.306657 0 9 None Yes 32.57 No Yes Fiber Optic 13 No Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 80.55 653.9 2.28 0 293.13 944.75 Stayed +0572-ZJKLT Female 32 Yes 1 Chester 96020 40.243494 -121.154733 10 46 Offer B Yes 49.26 Yes Yes Fiber Optic 18 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 99.65 4630.2 9.35 0 2265.96 6886.81 Stayed +0575-CUQOV Male 76 Yes 0 Hilmar 95324 37.394536 -120.890747 10 60 Offer B Yes 17.05 No Yes Fiber Optic 21 No Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 97.95 5867 0 0 1023 6890 Stayed +0576-WNXXC Male 70 Yes 0 Parlier 93648 36.622237 -119.521126 1 27 None Yes 39.49 Yes Yes Fiber Optic 7 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.55 2510.2 0 0 1066.23 3576.43 Churned Dissatisfaction Service dissatisfaction +0577-WHMEV Female 19 Yes 0 San Jose 95133 37.371862 -121.860349 2 16 Offer D Yes 27.83 Yes Yes Fiber Optic 52 Yes Yes Yes No No No Yes Yes Month-to-Month No Bank Withdrawal 90.7 1374.9 0 0 445.28 1820.18 Stayed +0578-SKVMF Female 23 Yes 0 Seeley 92273 32.790282 -115.689559 4 22 None Yes 4.01 No Yes Cable 53 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 83.3 1845.9 0 0 88.22 1934.12 Churned Competitor Competitor had better devices +0580-PIQHM Female 21 Yes 1 Riverside 92503 33.890046 -117.455583 7 41 Offer B Yes 14.73 Yes Yes Fiber Optic 82 Yes Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 101.6 3930.55 0 0 603.93 4534.48 Stayed +0581-BXBUB Female 76 No 0 Penn Valley 95946 39.203817 -121.19584 0 4 None Yes 35.67 No Yes Fiber Optic 8 No Yes No No No No No Yes Two Year No Bank Withdrawal 72.75 317.75 0 0 142.68 460.43 Stayed +0581-MDMPW Female 63 No 0 San Jose 95148 37.339533 -121.777179 0 24 Offer C Yes 44.09 Yes Yes Fiber Optic 9 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 88.95 2072.75 0 0 1058.16 3130.91 Stayed +0582-AVCLN Female 43 No 0 Bakersfield 93304 35.339796 -119.023552 0 38 None Yes 43.19 No No Two Year No Credit Card 20.3 743.05 0 0 1641.22 2384.27 Stayed +0584-BJQGZ Female 19 No 0 Taylorsville 95983 40.053684 -120.743116 0 25 None Yes 28.05 Yes Yes Cable 85 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.35 1837.9 0 0 701.25 2539.15 Stayed +0585-EGDDA Male 41 Yes 0 Etna 96027 41.405193 -123.008567 8 40 Offer B Yes 39.22 No Yes Fiber Optic 27 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 80 3168.75 41.74 0 1568.8 4695.81 Stayed +0587-DMGBH Female 48 No 0 Willows 95988 39.493991 -122.286363 0 8 None Yes 37.79 No Yes Cable 25 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 49.85 365.55 13.01 10 302.32 664.86 Churned Competitor Competitor offered higher download speeds +0594-UFTUL Male 35 Yes 3 Mather 95655 38.549822 -121.266725 1 13 Offer D Yes 40.2 No No Month-to-Month Yes Credit Card 19.85 252 0 0 522.6 774.6 Stayed +0595-ITUDF Male 21 Yes 1 Fairfax 94930 37.971751 -122.611873 0 64 None Yes 34.58 Yes Yes Fiber Optic 27 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 91.8 5960.5 0 0 2213.12 8173.62 Stayed +0596-BQCEQ Female 32 Yes 0 Hydesville 95547 40.557314 -124.081662 1 62 None Yes 48.58 No Yes Fiber Optic 13 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.15 6283.3 0 0 3011.96 9295.26 Churned Competitor Competitor had better devices +0599-XNYDO Female 51 Yes 0 Graton 95444 38.434362 -122.86891 0 20 None Yes 43.49 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.8 1540.35 0 0 869.8 2410.15 Stayed +0601-WZHJF Male 53 Yes 0 Shafter 93263 35.490705 -119.286833 1 14 Offer D No Yes DSL 12 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 46.35 667.7 0 0 0 667.7 Churned Attitude Attitude of service provider +0602-DDUML Female 21 No 0 Fallbrook 92028 33.362575 -117.299644 0 57 None Yes 36.14 No Yes Cable 48 No Yes Yes Yes Yes No Yes Yes Two Year No Mailed Check 69.75 3894.4 0 0 2059.98 5954.38 Stayed +0603-OLQDC Male 41 No 1 Whittier 90601 34.007353 -118.033683 0 12 Offer D Yes 27.07 No Yes Cable 29 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 69.85 837.5 0 0 324.84 1162.34 Stayed +0603-TPMIB Female 40 Yes 2 San Simeon 93452 35.746484 -121.223355 0 59 Offer B Yes 42.37 Yes No Two Year No Credit Card 25.45 1534.05 0 0 2499.83 4033.88 Stayed +0604-THJFP Female 40 Yes 0 Castro Valley 94552 37.722727 -122.02157 4 59 Offer B Yes 8.28 No Yes DSL 22 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 75.95 4542.35 0 0 488.52 5030.87 Stayed +0607-DAAHE Male 62 No 0 Olivehurst 95961 39.082568 -121.55325 0 53 Offer B Yes 26.21 No No Two Year No Bank Withdrawal 19.75 1052.35 0 0 1389.13 2441.48 Churned Price Long distance charges +0607-MVMGC Male 33 Yes 0 Ranchita 92066 33.215251 -116.53633 3 45 None Yes 39.82 Yes Yes DSL 13 No Yes Yes No Yes Yes Yes Yes One Year No Credit Card 78.75 3600.65 0 0 1791.9 5392.55 Stayed +0608-JDVEC Male 55 Yes 0 Dunlap 93621 36.789213 -119.140338 5 50 Offer B Yes 1.87 No No Two Year No Bank Withdrawal 19.8 1013.2 0 0 93.5 1106.7 Stayed +0611-DFXKO Male 35 Yes 0 Comptche 95427 39.239818 -123.565432 1 20 Offer D Yes 18.05 No Yes Fiber Optic 5 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 89 1820.45 0 0 361 2181.45 Churned Dissatisfaction Service dissatisfaction +0612-RTZZA Female 77 No 0 Vista 92084 33.22784 -117.200024 0 1 Offer E No Yes DSL 15 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.25 25.25 0 0 0 25.25 Churned Price Price too high +0613-WUXUM Female 38 Yes 3 Soquel 95073 37.023669 -121.946461 1 70 None Yes 38.63 No No Two Year Yes Credit Card 19.2 1401.4 0 0 2704.1 4105.5 Stayed +0616-ATFGB Male 74 Yes 0 Shasta Lake 96019 40.692523 -122.369876 1 1 Offer E No Yes Cable 18 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.05 25.05 0 0 0 25.05 Churned Competitor Competitor had better devices +0617-AQNWT Female 61 Yes 0 North Hills 91343 34.238802 -118.482296 5 64 None No Yes DSL 27 Yes No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 47.85 3147.5 0 0 0 3147.5 Churned Competitor Competitor made better offer +0617-FHSGK Male 62 No 0 Rancho Cordova 95670 38.602723 -121.279913 0 49 None Yes 19.08 Yes Yes Fiber Optic 24 No No No No No No No No Month-to-Month No Credit Card 75.2 3678.3 0 20 934.92 4633.22 Churned Price Extra data charges +0618-XWMSS Male 60 No 0 Wasco 93280 35.652242 -119.4464 0 28 Offer C Yes 44.28 No Yes Fiber Optic 5 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 2068.55 0 0 1239.84 3308.39 Churned Price Long distance charges +0619-OLYUR Male 32 Yes 0 Garden Grove 92840 33.787165 -117.931889 1 72 None Yes 47.83 Yes Yes Fiber Optic 27 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 111.9 8071.05 0 0 3443.76 11514.81 Stayed +0620-DLSLK Female 47 No 0 Pasadena 91103 34.167465 -118.165327 0 13 None Yes 34.18 No Yes Fiber Optic 19 No No No No Yes No No Yes Month-to-Month Yes Credit Card 81.9 1028.9 0 0 444.34 1473.24 Stayed +0620-XEFWH Male 41 Yes 1 Oak Run 96069 40.689243 -122.037023 1 4 Offer E Yes 39.04 No No Month-to-Month No Credit Card 18.85 84.2 0 0 156.16 240.36 Stayed +0621-CXBKL Female 62 No 0 Copperopolis 95228 37.943954 -120.67108 0 53 Offer B Yes 10.32 No No Two Year No Mailed Check 18.7 1005.7 0 0 546.96 1552.66 Stayed +0621-HJWXJ Female 54 Yes 0 Irvine 92618 33.667145 -117.732135 1 63 Offer B Yes 21.15 Yes Yes Fiber Optic 24 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.55 5029.05 0 0 1332.45 6361.5 Stayed +0621-JFHOL Female 41 No 0 North Hollywood 91602 34.15136 -118.364786 0 10 Offer D No Yes Cable 29 No No No Yes No No No Yes Two Year Yes Mailed Check 29.6 299.05 0 0 0 299.05 Stayed +0621-TSSMU Male 29 Yes 0 Maywood 90270 33.988572 -118.186565 0 56 None Yes 48.87 No No One Year No Credit Card 19.95 1126.75 0 0 2736.72 3863.47 Stayed +0621-TWIEM Male 28 No 0 Newhall 91321 34.370378 -118.504118 0 10 Offer D Yes 34.44 No Yes Cable 69 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 45.55 402.6 0 0 344.4 747 Churned Attitude Attitude of support person +0623-EJQEG Male 50 No 0 Murphys 95247 38.147852 -120.440124 0 65 Offer B Yes 2.72 Yes Yes Fiber Optic 16 Yes No No Yes No Yes Yes No One Year No Bank Withdrawal 93.55 6069.25 0 30 176.8 6276.05 Stayed +0623-GDISB Female 63 No 0 San Clemente 92673 33.4725 -117.584273 0 1 None Yes 16.42 No Yes Cable 21 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 48.45 48.45 0 0 16.42 64.87 Joined +0623-IIHUG Female 77 No 0 San Diego 92122 32.85723 -117.209774 0 21 None No Yes Cable 8 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal -10 840.1 0 0 0 840.1 Churned Competitor Competitor made better offer +0625-AFOHS Female 40 Yes 1 Ferndale 95536 40.4785 -124.301372 5 29 Offer C Yes 34.44 No No Two Year No Credit Card 20.2 558.8 0 0 998.76 1557.56 Stayed +0626-QXNGV Female 55 Yes 0 Arcata 95521 40.839958 -124.003757 7 72 None Yes 37.98 Yes No Two Year Yes Credit Card 24.15 1776.45 0 0 2734.56 4511.01 Stayed +0628-CNQRM Male 49 Yes 0 Temecula 92592 33.507255 -117.029473 1 22 None Yes 19.8 No Yes Cable 17 Yes No Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 67.5 1544.05 0 0 435.6 1979.65 Churned Other Don't know +0634-SZPQA Female 64 No 0 San Anselmo 94960 37.99272 -122.575026 0 23 None Yes 3.55 Yes Yes Fiber Optic 4 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.05 2169.8 27.38 0 81.65 2224.07 Churned Competitor Competitor offered higher download speeds +0635-WKOLD Male 33 Yes 0 Ceres 95307 37.553469 -120.952825 0 40 Offer B Yes 23.74 Yes Yes DSL 22 No Yes No Yes Yes No No Yes One Year No Credit Card 70.75 2921.75 0 0 949.6 3871.35 Stayed +0637-KVDLV Male 30 No 0 Elk Grove 95758 38.35363 -121.44195 0 2 Offer E Yes 17.22 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.5 162.45 0 0 34.44 196.89 Churned Other Don't know +0637-UBJRP Male 40 Yes 0 Wilton 95693 38.392559 -121.225093 5 13 Offer D Yes 29.92 No Yes Fiber Optic 21 Yes No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.05 1095.3 23.97 0 388.96 1460.29 Churned Competitor Competitor offered higher download speeds +0637-YLETY Female 39 No 0 Douglas City 96024 40.586588 -122.903677 0 16 Offer D Yes 18.99 Yes Yes Fiber Optic 30 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 95.6 1555.65 0 0 303.84 1859.49 Churned Attitude Attitude of service provider +0639-TSIQW Female 28 No 0 White Water 92282 33.972293 -116.654195 0 67 Offer A Yes 37.5 Yes Yes Fiber Optic 30 Yes Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 102.95 6886.25 0 0 2512.5 9398.75 Churned Competitor Competitor offered more data +0640-YJTPY Male 19 Yes 1 Smartville 95977 39.176595 -121.291692 3 72 Offer A Yes 5.7 No No Two Year No Bank Withdrawal 21 1493.75 0 0 410.4 1904.15 Stayed +0641-EVBOJ Male 61 No 0 Coarsegold 93614 37.212191 -119.749323 0 3 None Yes 44.97 No Yes Fiber Optic 16 Yes No No Yes No No No No Month-to-Month Yes Credit Card 82.3 214.4 0 20 134.91 369.31 Joined +0643-OKLRP Female 73 Yes 0 Azusa 91702 34.174493 -117.87068 1 47 None Yes 38.31 Yes Yes Fiber Optic 7 Yes No No No No No No No Month-to-Month No Bank Withdrawal 80.35 3825.85 0 90 1800.57 5716.42 Churned Dissatisfaction Network reliability +0644-OQMDK Male 69 No 0 Merced 95348 37.40122 -120.514191 0 4 Offer E Yes 6.18 No Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.65 293.85 0 0 24.72 318.57 Stayed +0650-BWOZN Female 71 No 0 Aguanga 92536 33.482243 -116.827173 0 18 None Yes 7.51 No Yes Fiber Optic 24 No Yes No No No No No Yes Two Year Yes Bank Withdrawal 73.55 1359.45 0 0 135.18 1494.63 Stayed +0654-HMSHN Male 45 Yes 0 Mojave 93501 35.097323 -118.171288 1 21 Offer D Yes 42.65 Yes Yes Fiber Optic 3 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 104.4 2157.95 0 0 895.65 3053.6 Churned Attitude Attitude of support person +0654-PQKDW Female 58 Yes 2 Pescadero 94060 37.22565 -122.297533 5 62 None Yes 42.05 No Yes DSL 20 Yes No Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 70.75 4263.45 0 0 2607.1 6870.55 Stayed +0655-RBDUG Male 32 No 0 Alviso 95002 37.449537 -121.994813 0 7 Offer E Yes 9.25 Yes Yes Fiber Optic 29 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.05 713 0 0 64.75 777.75 Churned Competitor Competitor had better devices +0655-YDGFJ Male 34 No 0 Palm Springs 92264 33.745746 -116.514215 0 29 Offer C Yes 10.06 No Yes DSL 25 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 48.95 1323.7 0 0 291.74 1615.44 Stayed +0657-DOGUM Female 35 Yes 0 Rancho Cucamonga 91739 34.133809 -117.523724 1 48 Offer B Yes 44.72 Yes Yes DSL 13 Yes No No Yes No No No No One Year Yes Bank Withdrawal 60.6 2985.25 0 100 2146.56 5231.81 Stayed +0661-KBKPA Male 43 Yes 3 Seaside 93955 36.625114 -121.823565 7 53 None Yes 31.86 Yes Yes DSL 56 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 78.75 3942.45 0 0 1688.58 5631.03 Stayed +0661-KQHNK Female 38 Yes 3 Round Mountain 96084 40.923558 -122.059933 0 6 None Yes 30.01 No No One Year No Credit Card 19 105.5 0 0 180.06 285.56 Stayed +0661-WCQNQ Male 56 Yes 0 Orleans 95556 41.269521 -123.546958 8 22 Offer D Yes 7.68 No Yes DSL 7 Yes No No Yes No No No No One Year Yes Credit Card 56.25 1292.2 0 100 168.96 1561.16 Stayed +0661-XEYAN Female 76 No 0 Nevada City 95959 39.333737 -120.858667 0 1 None No Yes DSL 26 No No No No No No No No Month-to-Month Yes Mailed Check 25.8 25.8 0 20 0 45.8 Churned Competitor Competitor had better devices +0665-XHDJU Male 21 Yes 0 Monte Rio 95462 38.471049 -123.015549 7 72 None Yes 34.95 Yes Yes Fiber Optic 48 No Yes No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.4 7285.7 0 0 2516.4 9802.1 Stayed +0666-UXTJO Male 80 Yes 0 Morongo Valley 92256 34.097863 -116.594561 4 34 Offer C Yes 29.66 No Yes Fiber Optic 29 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 85.2 2874.45 0 0 1008.44 3882.89 Stayed +0667-NSRGI Female 45 Yes 0 Lodi 95240 38.123544 -121.159078 3 48 None Yes 17.03 Yes Yes DSL 15 No No Yes Yes No Yes Yes Yes One Year Yes Credit Card 69.55 3435.6 0 0 817.44 4253.04 Stayed +0668-OGMHD Female 20 Yes 0 Santa Rosa 95405 38.439696 -122.668817 8 21 Offer D No Yes DSL 59 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 28.5 629.35 0 0 0 629.35 Stayed +0670-ANMUU Male 47 No 0 Chino Hills 91709 33.942895 -117.725644 0 71 None Yes 16.57 Yes Yes Fiber Optic 5 Yes No No Yes No Yes Yes Yes One Year No Credit Card 97.65 6687.85 0 0 1176.47 7864.32 Stayed +0670-KDOMA Female 42 No 0 Chowchilla 93610 37.100948 -120.270136 0 1 Offer E Yes 28.18 No No Month-to-Month Yes Credit Card 20.25 20.25 0 0 28.18 48.43 Joined +0673-IGUQO Male 26 No 0 Phelan 92371 34.441123 -117.537886 0 1 None Yes 30.09 No No Month-to-Month No Credit Card 20.45 20.45 0 0 30.09 50.54 Joined +0674-DGMAQ Male 78 Yes 0 Elk 95432 39.108252 -123.645121 9 32 Offer C Yes 43.54 Yes Yes Fiber Optic 3 No Yes Yes No No Yes No Yes Two Year Yes Bank Withdrawal 93.5 2970.8 0 0 1393.28 4364.08 Stayed +0674-EYYZV Female 41 No 0 Los Angeles 90065 34.108833 -118.229715 0 1 None Yes 36.33 No Yes DSL 4 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 54.65 54.65 0 0 36.33 90.98 Joined +0674-GCDXG Male 20 No 0 Bakersfield 93308 35.559617 -118.925185 0 63 Offer B Yes 42.59 Yes Yes DSL 85 Yes No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 71.9 4479.2 0 0 2683.17 7162.37 Stayed +0675-NCDYU Female 61 Yes 2 Placentia 92870 33.881158 -117.854783 1 72 Offer A Yes 28.86 Yes Yes Fiber Optic 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 116.4 8543.25 0 0 2077.92 10621.17 Stayed +0678-RLHVP Female 33 No 0 Redwood City 94065 37.527497 -122.230941 0 53 Offer B Yes 12.92 Yes Yes Fiber Optic 19 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 105.55 5682.25 0 0 684.76 6367.01 Stayed +0679-IDSTG Female 73 Yes 0 Branscomb 95417 39.710591 -123.682799 1 1 None Yes 37.3 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.25 69.25 0 0 37.3 106.55 Churned Competitor Competitor had better devices +0679-TDGAK Male 29 Yes 1 Fresno 93727 36.751489 -119.68072 1 50 None Yes 31.83 No Yes Cable 47 Yes No No Yes Yes Yes Yes No One Year No Bank Withdrawal 75.5 4025.6 0 100 1591.5 5717.1 Stayed +0680-DFNNY Male 62 Yes 0 Winters 95694 38.578604 -122.024579 1 15 None Yes 40.7 Yes Yes Fiber Optic 29 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.1 1504.05 0 0 610.5 2114.55 Churned Competitor Competitor offered more data +0682-USIXD Female 40 Yes 0 Diamond Bar 91765 33.992416 -117.807874 7 21 None Yes 14.81 No Yes Fiber Optic 25 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.05 1818.9 0 0 311.01 2129.91 Stayed +0684-AOSIH Male 42 Yes 0 Oro Grande 92368 34.647959 -117.296957 1 1 None Yes 12.04 No Yes Cable 5 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95 95 0 0 12.04 107.04 Churned Dissatisfaction Network reliability +0685-MLYYM Female 74 No 0 Buena Park 90620 33.845706 -118.012204 0 2 Offer E Yes 9.86 No Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.75 154.85 0 0 19.72 174.57 Churned Price Long distance charges +0687-ZVTHB Male 24 Yes 0 Richmond 94805 37.941456 -122.320968 1 65 Offer B Yes 26.75 Yes Yes Cable 51 Yes Yes Yes No No Yes Yes Yes One Year No Credit Card 72.45 4653.85 14.23 0 1738.75 6378.37 Churned Competitor Competitor offered more data +0689-DSXGL Female 61 Yes 1 Yreka 96097 41.764869 -122.671316 3 52 Offer B Yes 16.87 No Yes Fiber Optic 24 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 85.8 4433.3 0 0 877.24 5310.54 Stayed +0689-NKYLF Male 42 No 0 Los Angeles 90066 34.002028 -118.430656 0 13 Offer D Yes 35.4 No Yes Fiber Optic 18 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.2 1060.6 0 0 460.2 1520.8 Churned Attitude Attitude of support person +0690-SRQID Male 20 No 0 Stockton 95203 37.954089 -121.329761 0 4 Offer E Yes 18.28 No No Month-to-Month Yes Credit Card 19.65 67.55 0 0 73.12 140.67 Stayed +0691-IFBQW Female 65 No 0 Biola 93606 36.798882 -120.019511 0 46 None Yes 2.37 Yes Yes Fiber Optic 20 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 110 4874.8 0 0 109.02 4983.82 Churned Competitor Competitor made better offer +0691-JVSYA Female 24 Yes 0 Pasadena 91103 34.167465 -118.165327 5 53 None Yes 40.62 No Yes Fiber Optic 73 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94.85 5000.2 18.55 0 2152.86 7134.51 Churned Competitor Competitor had better devices +0691-NIKRI Female 41 No 0 Elverta 95626 38.734997 -121.463719 0 40 Offer B Yes 16.73 Yes Yes Fiber Optic 14 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 105.95 4335.2 0 0 669.2 5004.4 Stayed +0696-UKTOX Male 64 No 1 North Hills 91343 34.238802 -118.482296 0 23 None Yes 8.4 No Yes Cable 27 No Yes No Yes No No No No Month-to-Month No Bank Withdrawal 54.15 1312.45 0 40 193.2 1545.65 Stayed +0697-ZMSWS Male 19 No 0 Los Angeles 90023 34.017697 -118.200577 0 4 None Yes 6.91 Yes Yes Fiber Optic 53 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.65 338.9 0 0 27.64 366.54 Churned Dissatisfaction Limited range of services +0699-NDKJM Female 45 Yes 0 Westlake Village 91361 34.130992 -118.894673 1 57 Offer B No Yes Cable 22 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 58.75 3437.45 0 0 0 3437.45 Stayed +0701-RFGFI Female 56 Yes 6 La Mesa 91941 32.759327 -116.99726 6 49 Offer B Yes 8.18 Yes Yes Fiber Optic 53 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.4 4613.95 0 0 400.82 5014.77 Stayed +0701-TJSEF Male 45 No 0 Santa Barbara 93105 34.037342 -119.80079 0 9 Offer E Yes 32.31 No Yes Cable 24 Yes No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 68.25 576.95 0 0 290.79 867.74 Stayed +0702-PGIBZ Male 28 No 0 Dutch Flat 95714 39.197215 -120.83679 0 4 Offer E Yes 26.16 Yes Yes Fiber Optic 85 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.7 364.55 1.48 0 104.64 467.71 Churned Competitor Competitor made better offer +0704-VCUMB Female 64 Yes 0 San Diego 92103 32.747484 -117.166877 1 61 None Yes 10.94 No No Two Year No Credit Card 20.25 1278.8 5.15 0 667.34 1940.99 Stayed +0707-HOVVN Female 79 No 0 Mi Wuk Village 95346 38.121601 -120.133915 0 70 Offer A Yes 47.27 Yes Yes Cable 3 No Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 75.5 5212.65 0 0 3308.9 8521.55 Stayed +0708-LGSMF Male 56 Yes 0 Milpitas 95035 37.441931 -121.878502 1 13 Offer D Yes 14.32 Yes Yes DSL 4 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 65.85 902.25 0 0 186.16 1088.41 Stayed +0708-SJDIS Female 32 No 0 West Hollywood 90069 34.093781 -118.381061 0 34 Offer C Yes 45.28 Yes Yes Cable 27 No No No Yes Yes No No Yes Month-to-Month No Credit Card 65 2157.5 0 0 1539.52 3697.02 Stayed +0709-TVGUR Female 70 No 0 Stockton 95207 38.002125 -121.324979 0 9 None Yes 17.56 Yes Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.55 622.9 33.25 0 158.04 747.69 Churned Competitor Competitor had better devices +0716-BQNDX Male 77 No 0 Madera 93637 36.902954 -120.194274 0 57 None Yes 2.21 Yes Yes Fiber Optic 11 Yes No No Yes No Yes Yes Yes Two Year No Bank Withdrawal 93.75 5625.55 0 0 125.97 5751.52 Stayed +0719-SYFRB Female 52 No 0 Norco 92860 33.925833 -117.559639 0 12 Offer D Yes 36.24 Yes Yes DSL 30 Yes No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 61.65 713.75 0 0 434.88 1148.63 Churned Competitor Competitor offered higher download speeds +0722-SVSFK Female 45 No 0 Half Moon Bay 94019 37.45567 -122.407992 0 7 None Yes 39.02 No Yes Fiber Optic 25 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.4 715 0 0 273.14 988.14 Stayed +0722-TROQR Female 68 No 0 Davis 95616 38.508735 -121.678813 0 4 None Yes 26.23 Yes Yes Fiber Optic 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 321.75 0 0 104.92 426.67 Churned Price Lack of affordable download/upload speed +0723-DRCLG Female 73 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 1 None Yes 31.27 Yes Yes Fiber Optic 11 No No No No No No No No Month-to-Month Yes Bank Withdrawal 74.45 74.45 0 10 31.27 115.72 Churned Other Don't know +0723-FDLAY Male 54 No 0 Gold Run 95717 39.170376 -120.838404 0 44 Offer B Yes 49.57 Yes Yes Cable 21 No Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 85.25 3704.15 0 100 2181.08 5985.23 Stayed +0723-VSOBE Female 67 No 0 Dos Rios 95429 39.756049 -123.358701 0 45 Offer B No Yes Cable 4 No No No No No Yes No No One Year No Bank Withdrawal 34.2 1596.6 0 0 0 1596.6 Stayed +0725-CXOTM Female 29 No 0 Manteca 95337 37.750822 -121.238423 0 36 None Yes 44.7 Yes Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 89.65 3348.1 0 0 1609.2 4957.3 Stayed +0727-BMPLR Female 66 No 0 Fresno 93706 36.654614 -119.903674 0 55 None Yes 37.38 Yes Yes Fiber Optic 7 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 100 5509.3 0 100 2055.9 7665.2 Churned Competitor Competitor offered higher download speeds +0727-BNRLG Male 41 No 0 Los Angeles 90064 34.037251 -118.423573 0 69 Offer A Yes 49.35 Yes Yes Fiber Optic 30 No Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 97.65 6743.55 0 0 3405.15 10148.7 Stayed +0727-IWKVK Male 35 Yes 0 Yermo 92398 35.013299 -116.834092 0 9 Offer E Yes 19.18 No Yes Fiber Optic 27 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 79.9 741.7 0 0 172.62 914.32 Churned Price Extra data charges +0730-BGQGF Male 48 Yes 3 Grover Beach 93433 35.120833 -120.61843 1 71 Offer A Yes 15.71 Yes Yes DSL 57 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 90.3 6287.3 0 100 1115.41 7502.71 Stayed +0730-KOAVE Male 53 No 0 Redwood City 94062 37.410567 -122.297152 0 30 Offer C Yes 41.66 Yes Yes Fiber Optic 28 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 94.3 2679.7 0 0 1249.8 3929.5 Stayed +0731-EBJQB Female 24 Yes 0 Downey 90240 33.956228 -118.120993 3 52 Offer B Yes 5.65 No No One Year Yes Bank Withdrawal 20.4 1090.65 0 0 293.8 1384.45 Stayed +0732-OCQOC Female 30 Yes 0 Death Valley 92328 36.27688 -117.033326 10 52 Offer B Yes 5.32 Yes No Two Year Yes Bank Withdrawal 25.05 1270.25 0 0 276.64 1546.89 Stayed +0733-VUNUW Male 43 No 0 San Francisco 94114 37.758085 -122.434801 0 24 None Yes 8.99 Yes Yes DSL 5 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 55.65 1400.55 0 60 215.76 1676.31 Churned Competitor Competitor had better devices +0734-OXWBT Male 44 No 1 Covina 91722 34.097345 -117.906736 0 3 Offer E Yes 25.04 No Yes Cable 17 No No No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 70.7 225.65 0 0 75.12 300.77 Joined +0739-UUAJR Female 61 Yes 1 Mountain View 94040 37.380662 -122.086022 10 72 Offer A No Yes Cable 14 Yes No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 53.8 3952.45 0 0 0 3952.45 Stayed +0742-LAFQK Male 52 Yes 0 Fullerton 92833 33.877639 -117.961212 1 72 None Yes 28.86 Yes Yes Fiber Optic 8 Yes Yes Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 99.15 7422.1 0 0 2077.92 9500.02 Stayed +0742-MOABM Male 50 Yes 0 Fallbrook 92028 33.362575 -117.299644 2 4 None Yes 9.67 No Yes Cable 22 No No No Yes No No No Yes Month-to-Month No Credit Card 50.05 179.35 0 0 38.68 218.03 Churned Competitor Competitor made better offer +0742-NXBGR Female 64 No 0 Adin 96006 41.171578 -120.913161 0 1 Offer E Yes 33.41 No Yes Fiber Optic 28 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 82.3 82.3 0 0 33.41 115.71 Churned Competitor Competitor had better devices +0743-HNPFG Female 50 Yes 0 Butte City 95920 39.449794 -121.936372 2 51 None Yes 17.95 No Yes DSL 14 Yes Yes No Yes No Yes Yes Yes One Year Yes Credit Card 69.75 3562.5 0 0 915.45 4477.95 Stayed +0743-HRVFF Female 42 Yes 3 Bakersfield 93309 35.342891 -119.064803 4 51 None No Yes DSL 76 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 56.15 2898.95 0 0 0 2898.95 Stayed +0744-BIKKF Male 39 No 0 Mecca 92254 33.543835 -115.993906 0 72 Offer A Yes 11.41 Yes Yes DSL 17 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.65 6224.8 0 0 821.52 7046.32 Stayed +0744-GKNGE Female 31 Yes 2 Inglewood 90305 33.958134 -118.330905 0 64 Offer B Yes 27.74 Yes Yes Fiber Optic 12 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 86.8 5327.25 0 0 1775.36 7102.61 Stayed +0746-JTRFU Male 22 No 0 Kingsburg 93631 36.478239 -119.52137 0 2 Offer E No Yes Cable 73 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 25.05 56.35 0 0 0 56.35 Churned Dissatisfaction Product dissatisfaction +0748-RDGGM Male 38 Yes 0 Tarzana 91356 34.157137 -118.548511 1 70 None Yes 39.63 No Yes Fiber Optic 26 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.5 7534.65 0 0 2774.1 10308.75 Churned Price Long distance charges +0749-IRGQE Female 68 Yes 0 Buena Park 90621 33.874224 -117.993368 5 13 None No Yes DSL 9 No No No No Yes Yes No Yes Month-to-Month No Bank Withdrawal 45.3 528.45 0 0 0 528.45 Stayed +0750-EBAIU Male 43 No 0 Temecula 92590 33.475493 -117.219551 0 52 Offer B Yes 31.31 No Yes Fiber Optic 12 Yes No Yes No Yes No No Yes One Year No Bank Withdrawal 91.25 4738.3 0 0 1628.12 6366.42 Stayed +0750-EKNGL Male 44 No 0 Hyampom 96046 40.648024 -123.465088 0 7 Offer E Yes 47.19 No No Month-to-Month No Mailed Check 20.75 141.1 0 0 330.33 471.43 Stayed +0754-EEBDC Male 25 Yes 1 Covina 91723 34.084747 -117.886844 1 4 Offer E Yes 24.57 No No Two Year No Mailed Check 19.9 76.65 0 0 98.28 174.93 Stayed +0754-UKWQP Male 63 No 0 Cool 95614 38.880622 -120.973865 0 2 None Yes 37.43 No Yes Fiber Optic 18 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.85 197.7 0 0 74.86 272.56 Churned Competitor Competitor had better devices +0756-MPZRL Male 35 No 0 Pauma Valley 92061 33.313828 -116.940501 0 46 Offer B No Yes DSL 18 No No Yes Yes No No No Yes One Year No Credit Card 33.7 1537.85 0 0 0 1537.85 Stayed +0757-WCUUZ Male 29 Yes 3 June Lake 93529 37.730269 -119.055813 1 54 Offer B Yes 36.09 Yes Yes DSL 59 No No Yes No No Yes Yes Yes Two Year No Credit Card 63.35 3409.1 0 0 1948.86 5357.96 Stayed +0761-AETCS Female 58 No 0 Colton 92324 34.030915 -117.273201 0 1 Offer E Yes 25.62 No No Month-to-Month No Bank Withdrawal 19.3 19.3 0 0 25.62 44.92 Churned Attitude Attitude of support person +0769-MURVM Female 44 Yes 2 Carmel Valley 93924 36.414611 -121.6386 5 72 Offer A No Yes Cable 23 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 65.7 4575.35 0 0 0 4575.35 Stayed +0771-CHWSK Male 56 No 0 Brawley 92227 33.03933 -115.191857 0 66 Offer A Yes 45.57 Yes Yes DSL 11 Yes Yes Yes No No Yes Yes Yes Two Year Yes Credit Card 74.6 4798.4 0 0 3007.62 7806.02 Stayed +0771-WLCLA Female 49 Yes 1 Big Bear Lake 92315 34.242058 -116.89802 8 16 Offer D Yes 46.45 Yes Yes Fiber Optic 12 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 112.95 1882.55 0 0 743.2 2625.75 Stayed +0772-GYEQQ Male 33 No 0 Lodi 95240 38.123544 -121.159078 0 3 Offer E Yes 49.4 No Yes Fiber Optic 10 No No Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 88.35 262.05 0 0 148.2 410.25 Churned Competitor Competitor offered more data +0774-IFUVM Male 19 Yes 2 Stockton 95202 37.959706 -121.287669 7 11 None Yes 16.71 Yes Yes DSL 59 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 65.15 723.35 0 0 183.81 907.16 Stayed +0774-RMNUW Female 44 Yes 1 Pala 92059 33.384345 -117.072619 6 71 Offer A No Yes Cable 19 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 59.7 4122.65 0 0 0 4122.65 Stayed +0778-NELLA Male 43 No 0 Anaheim 92805 33.830209 -117.906099 0 9 None No Yes DSL 9 No No No No Yes No No Yes Month-to-Month Yes Credit Card 34.7 296.1 0 0 0 296.1 Churned Competitor Competitor offered higher download speeds +0780-XNZFN Male 60 No 0 Oakland 94618 37.84551 -122.235181 0 57 None Yes 1.69 No No Two Year No Bank Withdrawal 20.65 1125.6 0 0 96.33 1221.93 Stayed +0781-LKXBR Male 65 No 0 San Francisco 94102 37.7795 -122.419233 0 9 None Yes 48.71 Yes Yes Fiber Optic 15 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.5 918.6 0 0 438.39 1356.99 Churned Competitor Competitor had better devices +0784-GTUUK Male 26 Yes 0 Newman 95360 37.343846 -121.039391 6 62 None Yes 32.28 Yes No One Year Yes Credit Card 23.75 1446.8 0 0 2001.36 3448.16 Stayed +0784-ZQJZX Male 22 No 1 Spreckels 93962 36.624641 -121.647195 0 72 None Yes 31.93 No No Two Year No Credit Card 19.9 1529.65 0 0 2298.96 3828.61 Stayed +0786-IVLAW Female 72 No 0 Valley Village 91607 34.165783 -118.399795 0 66 None Yes 3.57 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes No Yes One Year No Bank Withdrawal 108.1 7238.6 0 0 235.62 7474.22 Stayed +0786-VSSUD Male 68 No 0 San Diego 92123 32.808814 -117.134694 0 16 None No Yes DSL 24 No Yes No No Yes No No Yes Month-to-Month Yes Mailed Check 39 679.85 0 0 0 679.85 Churned Competitor Competitor had better devices +0787-LHDYT Male 36 No 0 Carmel Valley 93924 36.414611 -121.6386 0 16 Offer D Yes 33.44 No No Month-to-Month Yes Credit Card 20.6 330.25 0 0 535.04 865.29 Stayed +0788-DXBFY Male 54 Yes 0 Tustin 92780 33.735802 -117.818805 3 58 Offer B Yes 27.93 No No One Year Yes Bank Withdrawal 19.55 1108.8 0 0 1619.94 2728.74 Stayed +0793-TWELN Female 27 No 0 Los Angeles 90026 34.078991 -118.263804 0 4 Offer E Yes 6.5 Yes Yes Fiber Optic 73 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.15 319.85 0 0 26 345.85 Stayed +0794-YVSGE Male 29 Yes 1 Pasadena 91101 34.146635 -118.139225 9 72 Offer A Yes 27.16 No No Two Year No Bank Withdrawal 20.3 1401.15 0 0 1955.52 3356.67 Stayed +0795-GMVQO Male 36 Yes 0 San Diego 92105 32.741859 -117.090353 1 67 None Yes 23.13 Yes Yes Fiber Optic 24 Yes Yes Yes No Yes Yes Yes Yes One Year No Credit Card 109.9 7332.4 0 0 1549.71 8882.11 Stayed +0795-LAFGP Male 25 Yes 0 Fullerton 92835 33.902211 -117.914922 1 71 None Yes 3.57 Yes Yes DSL 52 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 90.4 6668.05 0 0 253.47 6921.52 Stayed +0795-XCCTE Male 80 No 0 Bishop 93514 37.04584 -118.397236 0 72 Offer A Yes 26.01 Yes No Two Year No Bank Withdrawal 25.4 1809.35 0 0 1872.72 3682.07 Stayed +0799-DDIHE Female 24 Yes 3 Grenada 96038 41.599978 -122.539381 7 15 Offer D Yes 24.27 No Yes Cable 27 No No No No No No No Yes Month-to-Month No Bank Withdrawal 46.3 639.45 0 0 364.05 1003.5 Stayed +0804-XBFBV Female 49 No 1 Foothill Ranch 92610 33.698728 -117.67768 0 11 None No Yes DSL 19 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.2 321.05 0 0 0 321.05 Stayed +0804-YGEQV Female 59 Yes 1 Palm Desert 92211 33.762759 -116.324817 9 43 Offer B Yes 28.03 Yes No One Year Yes Bank Withdrawal 24.45 993.15 41.33 0 1205.29 2157.11 Stayed +0807-ZABDG Female 43 No 2 Woodland 95776 38.694081 -121.694431 0 3 Offer E Yes 26.04 No Yes Cable 16 Yes No No Yes No No No Yes Month-to-Month Yes Mailed Check 55.1 154.65 0 0 78.12 232.77 Churned Competitor Competitor offered higher download speeds +0810-BDHAW Female 54 Yes 0 Chowchilla 93610 37.100948 -120.270136 4 24 None Yes 31.62 Yes Yes DSL 12 Yes Yes No No Yes Yes Yes No One Year No Bank Withdrawal 78.4 1832.4 0 130 758.88 2721.28 Stayed +0810-DHDBD Female 31 No 0 Rohnert Park 94928 38.34719 -122.697822 0 52 None Yes 21.38 Yes Yes Cable 21 Yes No Yes Yes Yes No No Yes One Year No Credit Card 74 3877.65 0 0 1111.76 4989.41 Stayed +0811-GSDTP Female 50 No 2 Alameda 94502 37.724817 -122.224363 0 13 None No Yes Cable 19 No Yes No No No No No No Month-to-Month No Bank Withdrawal 30.15 382.2 0 10 0 392.2 Stayed +0812-WUPTB Male 65 Yes 0 Corona Del Mar 92625 33.600987 -117.862734 1 1 Offer E Yes 49.6 No Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month No Credit Card 70.85 70.85 0 0 49.6 120.45 Churned Price Long distance charges +0813-TAXXS Male 48 No 0 Alderpoint 95511 40.166028 -123.584144 0 55 None Yes 26.3 Yes Yes DSL 23 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 77.8 4323.35 0 0 1446.5 5769.85 Stayed +0815-MFZGM Female 54 Yes 0 Morgan Hill 95037 37.161544 -121.649371 9 42 None Yes 1.31 No Yes Fiber Optic 17 No No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 99 4135 0 0 55.02 4190.02 Stayed +0816-TSPHQ Male 35 No 0 Kettleman City 93239 35.996923 -120.000951 0 2 None Yes 27.67 No No Month-to-Month No Credit Card 20.75 44.2 0 0 55.34 99.54 Joined +0817-HSUSE Male 26 No 0 Altadena 91001 34.196837 -118.142236 0 1 None Yes 5.63 No Yes Cable 52 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 75.5 75.5 0 0 5.63 81.13 Joined +0818-OCPZO Male 80 No 0 Los Angeles 90059 33.927254 -118.249826 0 27 None Yes 42.91 Yes Yes Fiber Optic 5 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.45 2122.05 0 0 1158.57 3280.62 Churned Competitor Competitor offered more data +0820-FNRNX Male 48 Yes 3 Lafayette 94549 37.907777 -122.127161 1 17 Offer D Yes 29.87 Yes Yes DSL 53 No Yes Yes Yes No No No Yes Month-to-Month Yes Mailed Check 66.7 1077.05 0 0 507.79 1584.84 Stayed +0822-GAVAP Female 19 No 0 Posey 93260 35.861928 -118.636698 0 2 Offer E No Yes DSL 76 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 34.7 62.25 0 0 0 62.25 Churned Competitor Competitor made better offer +0822-QGCXA Female 76 Yes 0 Los Angeles 90068 34.137411 -118.328915 5 27 Offer C Yes 3.43 Yes Yes DSL 21 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 83.85 2310.2 0 0 92.61 2402.81 Stayed +0823-HSCDJ Male 76 No 0 Temecula 92592 33.507255 -117.029473 0 52 None No Yes DSL 18 No Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 49.15 2550.9 0 30 0 2580.9 Churned Competitor Competitor made better offer +0824-VWDPO Female 58 No 0 Mckinleyville 95519 40.965011 -124.015255 0 45 None Yes 1.57 Yes Yes Fiber Optic 30 Yes Yes No No No Yes Yes Yes One Year No Bank Withdrawal 96.75 4442.75 0 0 70.65 4513.4 Stayed +0825-CPPQH Female 26 Yes 0 Laytonville 95454 39.806141 -123.531098 2 71 None Yes 39.44 No No Two Year No Credit Card 19.1 1372.45 0 0 2800.24 4172.69 Stayed +0827-ITJPH Male 33 No 0 Los Angeles 90047 33.958149 -118.308441 0 36 Offer C Yes 8.5 No No Two Year Yes Credit Card 18.55 689 0 0 306 995 Stayed +0829-DDVLK Female 58 No 0 Orange 92866 33.784597 -117.844535 0 15 None Yes 9.74 No No One Year No Credit Card 20.1 302.45 0 0 146.1 448.55 Stayed +0829-XXPLX Female 48 No 0 Cutler 93615 36.497895 -119.285484 0 20 None Yes 30.52 No Yes Fiber Optic 21 Yes No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.4 1871.15 0 0 610.4 2481.55 Stayed +0831-JNISG Male 52 Yes 2 San Jose 95148 37.339533 -121.777179 9 71 Offer A Yes 23.34 No No Two Year No Credit Card 19.8 1396.25 0 0 1657.14 3053.39 Stayed +0835-DUUIQ Female 55 No 0 Alameda 94501 37.774633 -122.274434 0 24 None Yes 47.31 No No One Year No Bank Withdrawal 21.05 531.55 0 0 1135.44 1666.99 Stayed +0835-JKADZ Female 29 No 0 San Francisco 94107 37.768881 -122.395521 0 71 None Yes 41.92 Yes Yes Fiber Optic 53 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.25 7984.15 0 0 2976.32 10960.47 Stayed +0836-SEYLU Male 64 Yes 0 San Diego 92128 33.000269 -117.072093 2 9 Offer E No Yes DSL 26 No No No Yes Yes No No Yes Month-to-Month No Mailed Check 40.65 328.95 0 0 0 328.95 Churned Competitor Competitor had better devices +0839-JTCUD Female 31 Yes 0 Mission Viejo 92691 33.611945 -117.665867 9 66 None Yes 36.36 Yes Yes Cable 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.9 5958.85 0 0 2399.76 8358.61 Stayed +0839-QNXME Female 35 No 0 Surfside 90743 33.728273 -118.085304 0 30 None Yes 9.27 No No Two Year No Credit Card 19.4 578.5 0 0 278.1 856.6 Stayed +0840-DCNZE Male 33 No 0 Newport Beach 92661 33.601309 -117.902304 0 47 Offer B Yes 36.78 No Yes DSL 25 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal -2 4138.9 0 0 1728.66 5867.56 Stayed +0840-DFEZH Female 63 No 0 Los Angeles 90036 34.070291 -118.349191 0 7 None Yes 25.17 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.35 564.65 0 0 176.19 740.84 Stayed +0841-NULXI Male 38 No 0 Stockton 95209 38.044523 -121.348048 0 1 None No Yes DSL 26 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 35.55 35.55 0 0 0 35.55 Churned Other Don't know +0842-IWYCP Female 19 No 0 Helendale 92342 34.757783 -117.33997 0 46 None Yes 40.32 No Yes Cable 51 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.95 2168.9 0 0 1854.72 4023.62 Stayed +0843-WTBXE Male 38 No 0 San Diego 92126 32.886925 -117.152162 0 53 None Yes 16.43 Yes Yes Fiber Optic 29 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 85.45 4517.25 0 0 870.79 5388.04 Churned Other Don't know +0847-HGRML Male 44 No 2 North Palm Springs 92258 33.906496 -116.569499 0 62 None Yes 24.48 No No Two Year No Bank Withdrawal 20 1250.1 0 0 1517.76 2767.86 Stayed +0848-SOMKO Male 23 No 0 Shingle Springs 95682 38.598936 -120.963092 0 70 None No Yes DSL 26 Yes No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 48.4 3442.8 0 0 0 3442.8 Stayed +0848-ZGQIJ Female 56 Yes 0 Saratoga 95070 37.257772 -122.051824 3 16 Offer D Yes 10.5 No Yes Fiber Optic 2 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.65 1461.15 0 0 168 1629.15 Stayed +0851-DFJKB Female 57 No 0 Concord 94518 37.950248 -122.022455 0 15 None Yes 30.54 No Yes DSL 11 Yes No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 58.95 955.15 0 0 458.1 1413.25 Stayed +0853-NWIFK Female 27 No 0 Woodacre 94973 38.005839 -122.638155 0 45 None Yes 1.03 No Yes Fiber Optic 47 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.3 4483.95 0 0 46.35 4530.3 Stayed +0853-TWRVK Male 59 Yes 0 North Hollywood 91606 34.187599 -118.387125 5 72 None Yes 6.15 Yes Yes Fiber Optic 5 Yes Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 105.6 7581.5 0 0 442.8 8024.3 Stayed +0854-UYHZD Female 21 Yes 3 West Covina 91792 34.024405 -117.898722 1 13 None Yes 42.23 No No Two Year No Mailed Check 19.55 265.3 0 0 548.99 814.29 Stayed +0856-NAOES Male 29 No 0 Concord 94519 37.990118 -122.012188 0 6 Offer E Yes 45.67 No Yes DSL 71 No No Yes No Yes No No Yes Month-to-Month No Credit Card 60.9 414.1 0 0 274.02 688.12 Stayed +0859-YGKFW Male 56 Yes 3 Olivehurst 95961 39.082568 -121.55325 1 18 Offer D Yes 28.06 No No One Year No Bank Withdrawal 20.05 345.9 0 0 505.08 850.98 Stayed +0862-PRCBS Female 32 Yes 3 San Francisco 94132 37.722302 -122.491129 6 68 None Yes 16.09 Yes Yes Fiber Optic 53 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 103.75 7039.45 0 0 1094.12 8133.57 Stayed +0864-FVJNJ Female 63 Yes 1 Trinidad 95570 41.162295 -124.027381 1 64 Offer B Yes 6.83 Yes Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes No One Year No Bank Withdrawal 113.35 7222.75 0 20 437.12 7679.87 Stayed +0866-QLSIR Female 53 No 0 Garden Grove 92843 33.764018 -117.931507 0 34 Offer C Yes 34.41 Yes Yes DSL 4 Yes Yes No Yes No No No Yes One Year Yes Mailed Check 64.4 2088.75 0 0 1169.94 3258.69 Churned Attitude Attitude of support person +0867-LDTTC Male 51 No 0 Sacramento 95830 38.490508 -121.284171 0 5 None Yes 45.69 No Yes Cable 4 No No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 75.15 392.65 0 0 228.45 621.1 Stayed +0867-MKZVY Female 26 Yes 1 Altadena 91001 34.196837 -118.142236 5 20 None Yes 36.6 Yes Yes Fiber Optic 51 Yes No No No No No Yes Yes Month-to-Month No Bank Withdrawal 82.4 1592.35 33.43 0 732 2290.92 Churned Price Price too high +0868-VJRDR Male 61 Yes 0 Cassel 96016 40.936285 -121.572692 1 64 None Yes 4.76 No Yes Fiber Optic 8 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 104.05 6605.55 0 0 304.64 6910.19 Stayed +0869-PAPRP Female 68 Yes 0 Pixley 93256 35.957019 -119.330928 4 26 None Yes 46.24 No Yes Fiber Optic 4 No No Yes No Yes No No Yes Two Year Yes Credit Card 85.7 2067 0 0 1202.24 3269.24 Stayed +0870-VEMYL Female 34 No 0 Columbia 95310 38.085839 -120.37855 0 5 Offer E Yes 24.32 No Yes Cable 22 Yes No No Yes No No No No Month-to-Month No Credit Card 53.85 259.8 22.96 10 121.6 368.44 Churned Competitor Competitor offered higher download speeds +0871-OPBXW Female 57 No 0 Escondido 92027 33.141265 -116.967221 0 2 Offer E Yes 6.85 No No Month-to-Month Yes Mailed Check 20.05 39.25 0 0 13.7 52.95 Joined +0871-URUWO Male 36 Yes 0 Sheep Ranch 95250 38.244806 -120.417301 1 13 None Yes 30.55 Yes Yes Fiber Optic 28 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 102.25 1359 0 0 397.15 1756.15 Churned Competitor Competitor had better devices +0872-CASZJ Male 30 Yes 0 Hamilton City 95951 39.732767 -122.042298 1 59 Offer B Yes 20.5 Yes Yes Cable 53 Yes No No Yes No Yes Yes Yes One Year Yes Credit Card 69.1 4096.9 0 0 1209.5 5306.4 Stayed +0872-JCPIB Male 47 No 0 Pinecrest 95364 38.224869 -119.755729 0 17 Offer D Yes 47.45 Yes Yes DSL 5 Yes No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 65.75 1111.2 0 0 806.65 1917.85 Stayed +0872-NXJYS Female 40 No 0 West Hollywood 90069 34.093781 -118.381061 0 9 None Yes 45.41 No Yes Fiber Optic 23 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.55 723.4 0 0 408.69 1132.09 Churned Competitor Competitor offered more data +0875-CABNR Female 70 No 0 San Luis Obispo 93401 35.233745 -120.626442 0 10 None Yes 16.85 No Yes Fiber Optic 30 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 84.6 865.55 0 0 168.5 1034.05 Churned Attitude Attitude of support person +0876-WDUUZ Female 62 No 0 Pine Grove 95665 38.400264 -120.641274 0 5 Offer E Yes 43.51 No Yes Fiber Optic 17 No No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 85.4 425.9 0 0 217.55 643.45 Churned Price Long distance charges +0877-SDMBN Female 20 No 0 San Diego 92126 32.886925 -117.152162 0 54 None Yes 43.47 Yes Yes Fiber Optic 82 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.95 5639.05 0 0 2347.38 7986.43 Churned Competitor Competitor made better offer +0880-FVFWF Male 32 No 0 Livermore 94550 37.571748 -121.659562 0 56 Offer B Yes 37.15 Yes Yes Fiber Optic 13 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 86.4 4922.4 0 0 2080.4 7002.8 Stayed +0880-TKATG Male 21 Yes 0 Lucerne Valley 92356 34.508417 -116.856103 3 4 Offer E Yes 9.56 Yes Yes Fiber Optic 48 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 101.15 385.9 0 0 38.24 424.14 Churned Competitor Competitor had better devices +0883-EIBTI Female 23 No 0 Clarksburg 95612 38.384648 -121.578701 0 2 None Yes 28.02 No No Month-to-Month No Mailed Check 19.5 31.55 0 0 56.04 87.59 Churned Dissatisfaction Limited range of services +0885-HMGPY Male 55 No 0 Honeydew 95545 40.342928 -124.063329 0 62 Offer B Yes 41.13 Yes Yes Cable 12 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 69.4 4237.5 0 0 2550.06 6787.56 Stayed +0886-QGENL Female 72 Yes 0 San Diego 92104 32.741499 -117.127409 1 27 None Yes 45.82 No Yes Fiber Optic 13 Yes No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.25 2754.45 0 0 1237.14 3991.59 Churned Attitude Attitude of service provider +0887-HJGAR Male 57 No 0 Coalinga 93210 36.186867 -120.387793 0 1 Offer E Yes 5.55 No Yes DSL 13 No No No No No No No Yes Month-to-Month Yes Mailed Check 45.7 45.7 0 0 5.55 51.25 Churned Competitor Competitor offered higher download speeds +0887-WBJVH Female 29 Yes 0 Cressey 95312 37.420273 -120.66527 1 53 Offer B Yes 38.35 No Yes Fiber Optic 82 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 93.45 4872.2 0 0 2032.55 6904.75 Stayed +0895-DQHEW Male 47 Yes 0 Burney 96013 40.946785 -121.719489 1 54 None Yes 35.46 Yes Yes Fiber Optic 23 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.3 5278.15 11.45 0 1914.84 7181.54 Churned Competitor Competitor offered more data +0895-LMRSF Male 34 No 0 Imperial Beach 91932 32.579134 -117.119009 0 23 None Yes 46.4 No Yes Cable 23 No No No No Yes Yes Yes No One Year Yes Bank Withdrawal 64.9 1509.8 0 130 1067.2 2707 Stayed +0895-LNKRC Male 53 Yes 3 El Monte 91732 34.074492 -118.01462 10 6 Offer E Yes 1.57 No No One Year No Credit Card 19.45 113.5 0 0 9.42 122.92 Stayed +0895-UADGO Male 46 No 0 River Pines 95675 38.545775 -120.743325 0 8 None No Yes Cable 4 Yes No No Yes No Yes Yes Yes Two Year Yes Mailed Check 44.55 343.45 0 0 0 343.45 Stayed +0897-FEGMU Female 43 Yes 0 Los Angeles 90048 34.072945 -118.37267 1 11 Offer D Yes 31.08 Yes Yes Fiber Optic 26 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.5 1056.95 0 0 341.88 1398.83 Churned Dissatisfaction Network reliability +0898-XCGTF Male 46 Yes 0 Los Angeles 90039 34.110845 -118.259595 1 61 None Yes 21.96 Yes Yes Fiber Optic 2 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 96.5 5673.7 0 0 1339.56 7013.26 Stayed +0899-LIIBW Male 21 Yes 0 Forks Of Salmon 96031 41.232128 -123.194748 8 34 None Yes 33.55 Yes Yes Fiber Optic 41 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 100.85 3527.3 0 0 1140.7 4668 Stayed +0899-WZRSD Male 31 No 0 Marina Del Rey 90292 33.977468 -118.445475 0 56 None Yes 37.99 Yes Yes Fiber Optic 24 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 105.35 5794.45 0 0 2127.44 7921.89 Stayed +0902-RFHOF Male 38 No 0 Loomis 95650 38.809175 -121.171375 0 38 None Yes 22.23 No No One Year No Credit Card 20.1 730.1 0 0 844.74 1574.84 Stayed +0902-XKXPN Male 29 Yes 1 Redding 96001 40.587919 -122.464732 2 69 None Yes 23.55 No No Two Year No Bank Withdrawal 20.2 1376.5 0 0 1624.95 3001.45 Stayed +0906-QVPMS Male 29 Yes 0 Monterey 93940 36.362741 -121.869685 4 72 Offer A Yes 35.71 Yes Yes Fiber Optic 58 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 115.15 8349.45 0 0 2571.12 10920.57 Stayed +0907-HQNTS Female 74 Yes 0 Pittsburg 94565 38.006047 -121.916834 8 70 Offer A Yes 46.2 Yes Yes Fiber Optic 14 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Credit Card 113 7987.6 0 0 3234 11221.6 Stayed +0909-SDHNU Female 33 No 2 Los Angeles 90036 34.070291 -118.349191 0 7 None No Yes Cable 19 Yes No No No No No No Yes Month-to-Month No Credit Card 29.8 201.95 0 0 0 201.95 Stayed +0909-SELIE Male 53 Yes 0 Clearlake Oaks 95423 39.07116 -122.598542 1 61 None Yes 43.48 Yes Yes DSL 20 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 80.8 4860.85 17.17 0 2652.28 7495.96 Stayed +0913-XWSCN Male 29 Yes 2 Sun City 92585 33.739412 -117.173334 1 55 Offer B Yes 41.89 Yes Yes Fiber Optic 52 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 85.5 4713.4 0 0 2303.95 7017.35 Stayed +0916-KNFAJ Male 37 Yes 0 San Jose 95133 37.371862 -121.860349 1 61 Offer B Yes 4.69 Yes Yes Cable 4 Yes No Yes No No Yes Yes Yes Two Year Yes Credit Card 69.9 4226.7 0 0 286.09 4512.79 Stayed +0916-QOFDP Female 79 Yes 1 Randsburg 93554 35.405722 -117.773354 5 14 None Yes 14.39 Yes Yes Fiber Optic 30 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 95.8 1346.3 0 0 201.46 1547.76 Stayed +0917-EZOLA Male 66 Yes 0 Lakewood 90713 33.847755 -118.112532 0 72 None Yes 6.03 Yes Yes Fiber Optic 2 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 104.15 7689.95 0 0 434.16 8124.11 Churned Price Extra data charges +0921-OHLVP Male 35 No 0 Paradise 95969 39.69676 -121.644379 0 22 Offer D Yes 11.46 Yes Yes Fiber Optic 16 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 83.05 1799.3 0 0 252.12 2051.42 Stayed +0923-PNFUB Female 55 No 0 Westlake Village 91361 34.130992 -118.894673 0 3 Offer E Yes 46.36 No Yes Fiber Optic 4 No Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 83.75 247.25 0 0 139.08 386.33 Churned Attitude Attitude of support person +0924-BJCRC Female 70 Yes 0 Felton 95018 37.089111 -122.062213 6 60 Offer B Yes 24.68 Yes Yes Fiber Optic 19 No Yes No No No Yes No No Two Year No Bank Withdrawal 89.45 5294.6 0 10 1480.8 6785.4 Stayed +0925-VYDLG Female 40 No 0 Ludlow 92338 34.702766 -116.093376 0 3 None Yes 17.87 Yes Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.25 242 0 0 53.61 295.61 Churned Attitude Attitude of service provider +0927-CNGRH Male 42 No 3 Alta 95701 39.218096 -120.79153 0 1 None Yes 30.63 No No Month-to-Month No Credit Card 19.55 19.55 0 0 30.63 50.18 Joined +0927-LCSMG Male 23 No 0 San Jose 95129 37.305622 -122.000887 0 7 Offer E Yes 21.58 No Yes Fiber Optic 71 No No Yes No No No Yes No Month-to-Month No Mailed Check 74.65 544.55 0 10 151.06 705.61 Churned Competitor Competitor offered more data +0928-JMXNP Male 78 Yes 0 Los Molinos 96055 40.059385 -122.091481 3 4 Offer E No Yes DSL 5 No No Yes No No No No Yes Two Year Yes Bank Withdrawal 29.9 118.25 0 0 0 118.25 Stayed +0928-XUTSN Female 22 No 0 Brawley 92227 33.03933 -115.191857 0 13 None Yes 44.99 No Yes Fiber Optic 27 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.5 1011.8 24.99 0 584.87 1571.68 Stayed +0929-HYQEW Male 20 No 0 Oakland 94601 37.776523 -122.219268 0 3 None Yes 17.42 No Yes DSL 59 Yes No No No No No No Yes Month-to-Month Yes Credit Card 50.15 160.85 0 0 52.26 213.11 Joined +0929-PECLO Female 74 No 0 Klamath 95548 41.572813 -124.035011 0 63 Offer B Yes 41.8 Yes Yes Fiber Optic 16 No No Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 89.6 5538.8 0 0 2633.4 8172.2 Stayed +0930-EHUZA Female 33 No 0 Calpine 96124 39.672813 -120.456699 0 36 None Yes 44.87 No Yes Cable 8 Yes Yes Yes Yes Yes No No Yes One Year Yes Credit Card 76.35 2606.35 0 0 1615.32 4221.67 Stayed +0931-MHTEM Female 36 No 0 Big Bar 96010 40.775272 -123.287414 0 54 None Yes 34.27 No Yes Fiber Optic 20 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 100.05 5299.65 0 0 1850.58 7150.23 Stayed +0932-YIXYU Female 50 No 0 Dos Palos 93620 37.045728 -120.630682 0 47 None Yes 8.85 No No Two Year No Credit Card 20.25 1029.8 0 0 415.95 1445.75 Stayed +0936-NQLJU Female 40 Yes 0 Mokelumne Hill 95245 38.304194 -120.592431 9 41 Offer B Yes 8.44 No No Two Year No Credit Card 20.65 875.55 0 0 346.04 1221.59 Stayed +0939-EREMR Female 40 No 1 Chico 95973 39.903272 -121.843567 0 13 Offer D Yes 25.33 No Yes Cable 27 No No Yes Yes No No No No Month-to-Month No Credit Card 53.45 718.1 26.37 0 329.29 1021.02 Stayed +0939-YAPAF Female 44 No 0 Santa Ana 92701 33.748478 -117.858918 0 35 Offer C Yes 10.49 Yes Yes Fiber Optic 17 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.25 3527.6 0 0 367.15 3894.75 Churned Competitor Competitor offered higher download speeds +0940-OUQEC Male 54 No 0 Winters 95694 38.578604 -122.024579 0 10 Offer D Yes 17.07 Yes Yes Fiber Optic 3 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 80.7 788.8 38.42 50 170.7 971.08 Churned Competitor Competitor offered more data +0942-KOWSM Female 24 Yes 0 Hesperia 92345 34.361387 -117.337509 4 30 Offer C Yes 15.94 No Yes DSL 53 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 80.8 2369.3 0 0 478.2 2847.5 Stayed +0943-ZQPXH Male 46 Yes 1 Vacaville 95688 38.419088 -122.024568 2 44 None Yes 26.25 No Yes Fiber Optic 25 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.95 4122.9 0 0 1155 5277.9 Stayed +0945-TSONX Female 22 Yes 0 Encino 91436 34.152875 -118.486056 6 47 Offer B Yes 29.15 Yes Yes DSL 52 Yes Yes No Yes Yes Yes Yes No Two Year Yes Credit Card 85.3 4107.25 0 130 1370.05 5607.3 Stayed +0946-CLJTI Male 67 Yes 0 Palmdale 93551 34.613476 -118.256358 1 58 Offer B Yes 3.18 Yes Yes Fiber Optic 5 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.7 5812.6 0 0 184.44 5997.04 Churned Competitor Competitor had better devices +0946-FKYTX Male 42 No 0 Tulare 93274 36.185471 -119.375243 0 52 Offer B No Yes Cable 14 No Yes No No No No No Yes One Year No Mailed Check 30.1 1623.4 11.72 0 0 1611.68 Stayed +0947-IDHRQ Female 21 No 0 Woodland Hills 91367 34.178068 -118.615714 0 7 None Yes 39.21 No Yes Fiber Optic 42 No No No No Yes No Yes No Month-to-Month Yes Mailed Check 80.3 526.7 0 10 274.47 811.17 Churned Competitor Competitor made better offer +0947-MUGVO Male 71 Yes 0 Jolon 93928 35.930782 -121.189757 1 20 None Yes 5.37 No Yes Fiber Optic 24 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.65 1463.5 0 0 107.4 1570.9 Churned Competitor Competitor had better devices +0952-KMEEH Male 46 No 0 Mountain View 94043 37.419725 -122.062947 0 13 None Yes 3.36 Yes Yes Fiber Optic 15 Yes No No No Yes Yes Yes No Month-to-Month No Mailed Check 98.15 1230.25 0 40 43.68 1313.93 Churned Price Long distance charges +0953-LGOVU Male 19 Yes 3 Clearlake 95422 38.965804 -122.631779 7 12 Offer D No Yes DSL 73 No Yes No Yes No No No Yes Month-to-Month No Mailed Check 35.5 432.25 0 0 0 432.25 Stayed +0956-ACVZC Female 23 No 0 Novato 94947 38.112166 -122.634384 0 54 None Yes 48.97 No Yes Fiber Optic 42 No No Yes No Yes Yes Yes No One Year Yes Credit Card 94.1 5060.9 0 140 2644.38 7845.28 Stayed +0956-SYCWG Female 61 No 0 Agoura Hills 91301 34.129058 -118.759788 0 13 Offer D Yes 33.13 No No One Year No Bank Withdrawal 19.65 244.8 0 0 430.69 675.49 Stayed +0958-YHXGP Female 25 No 0 Oakland 94621 37.750553 -122.197175 0 7 None Yes 30.99 No Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Credit Card 69.9 497.3 0 0 216.93 714.23 Stayed +0959-WHOKV Male 28 No 0 Covina 91724 34.08111 -117.853935 0 42 Offer B Yes 6.42 Yes Yes Fiber Optic 48 Yes Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 99 4298.45 0 0 269.64 4568.09 Stayed +0960-HUWBM Male 40 Yes 3 Pleasant Grove 95668 38.833554 -121.498102 0 65 Offer B Yes 39.52 Yes Yes Fiber Optic 57 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.1 6700.05 0 0 2568.8 9268.85 Stayed +0961-ZWLVI Male 35 No 3 Rancho Cordova 95670 38.602723 -121.279913 0 49 None Yes 4.76 Yes Yes Fiber Optic 58 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 109.2 5290.45 0 0 233.24 5523.69 Stayed +0962-CQPWQ Female 57 Yes 2 Alameda 94502 37.724817 -122.224363 1 62 None Yes 2.41 No No Two Year No Bank Withdrawal 20.3 1296.15 0 0 149.42 1445.57 Stayed +0963-ZBDRN Male 45 No 0 Claremont 91711 34.127621 -117.717863 0 32 None Yes 25.21 No Yes Fiber Optic 26 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.2 3183.4 0 0 806.72 3990.12 Churned Attitude Attitude of support person +0967-BMLBD Female 37 Yes 1 Hornitos 95325 37.479926 -120.230424 8 11 Offer D Yes 49.19 No No One Year Yes Credit Card 20 196.35 0 0 541.09 737.44 Stayed +0968-GSIKN Female 23 No 0 Thousand Palms 92276 33.849263 -116.382778 0 1 Offer E Yes 30.6 No Yes Fiber Optic 27 No No No No No No Yes Yes Month-to-Month Yes Mailed Check 70.8 70.8 0 0 30.6 101.4 Churned Competitor Competitor made better offer +0969-RGKCU Male 31 Yes 1 Woodland Hills 91367 34.178068 -118.615714 1 37 None Yes 43.68 No No One Year No Credit Card 19.8 677.05 29.21 0 1616.16 2264 Stayed +0970-ETWGE Male 38 No 0 Bodfish 93205 35.523991 -118.400432 0 1 Offer E Yes 42.46 No Yes Cable 27 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.55 89.55 0 0 42.46 132.01 Churned Competitor Competitor had better devices +0970-QXPXW Female 28 No 0 Monrovia 91016 34.1528 -118.000482 0 1 None Yes 42.42 No No Month-to-Month No Credit Card 19.65 19.65 0 0 42.42 62.07 Joined +0971-QIFJK Female 57 Yes 0 Soquel 95073 37.023669 -121.946461 10 69 Offer A Yes 39.78 Yes No Two Year No Bank Withdrawal 24.25 1641.8 45.75 0 2744.82 4340.87 Stayed +0973-KYVNF Female 59 Yes 0 Castaic 91384 34.506627 -118.699048 6 72 None Yes 43.12 No Yes Cable 22 Yes Yes Yes No Yes No No Yes Two Year Yes Credit Card 70.65 5011.15 0 0 3104.64 8115.79 Stayed +0975-UYDTX Female 46 Yes 0 Glendale 91207 34.182378 -118.262922 1 26 Offer C Yes 25.63 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 90.1 2312.55 47.79 0 666.38 2931.14 Stayed +0975-VOOVL Female 34 No 0 Agoura Hills 91301 34.129058 -118.759788 0 3 None No Yes DSL 22 No Yes No No No No No Yes Month-to-Month No Credit Card 29.2 98.5 0 0 0 98.5 Joined +0979-MOZQI Male 61 Yes 0 Monterey 93940 36.362741 -121.869685 6 62 None No Yes Cable 4 No No No Yes Yes No No Yes Two Year Yes Bank Withdrawal 39 2337.45 0 0 0 2337.45 Stayed +0979-PHULV Male 30 Yes 0 San Diego 92122 32.85723 -117.209774 2 69 Offer A Yes 48.8 Yes Yes Fiber Optic 26 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.45 7007.6 0 0 3367.2 10374.8 Churned Competitor Competitor made better offer +0980-FEXWF Male 32 Yes 1 Fiddletown 95629 38.513484 -120.704613 4 26 Offer C Yes 4.62 No Yes DSL 19 No No Yes No No No No Yes One Year No Credit Card 50.35 1285.8 0 0 120.12 1405.92 Stayed +0980-PVMRC Female 27 Yes 3 Squaw Valley 93675 36.719141 -119.202677 0 40 None No Yes DSL 52 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.85 2036.55 0 0 0 2036.55 Stayed +0983-TATYJ Female 42 Yes 0 Santa Ynez 93460 34.630356 -120.032564 7 33 None Yes 48.09 No Yes DSL 9 No No No Yes No No No Yes One Year Yes Credit Card 51.45 1758.9 0 0 1586.97 3345.87 Stayed +0988-AADSA Female 40 Yes 2 Forbestown 95941 39.531028 -121.24807 5 72 Offer A Yes 9.72 Yes Yes Cable 15 Yes Yes Yes Yes No Yes Yes No Two Year No Bank Withdrawal 80.85 5824.75 0 10 699.84 6534.59 Stayed +0988-JRWWP Female 50 No 0 Wilseyville 95257 38.392686 -120.415951 0 3 None Yes 41.38 No Yes DSL 5 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 54.2 140.4 0 0 124.14 264.54 Joined +0991-BRRFB Male 31 No 0 Corona 92883 33.762351 -117.488725 0 18 None Yes 20.86 No Yes DSL 3 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 49.4 874.8 0 0 375.48 1250.28 Churned Other Deceased +0993-OSGPT Female 78 Yes 0 Junction City 96048 40.913192 -123.06597 2 68 None Yes 40.55 No Yes DSL 20 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 60.65 3975.9 0 0 2757.4 6733.3 Stayed +0997-YTLNY Female 59 No 2 Escondido 92029 33.079834 -117.134275 0 19 Offer D Yes 4.03 No Yes Cable 26 No No No Yes No No No Yes Month-to-Month No Credit Card 48.8 953.65 0 0 76.57 1030.22 Stayed +0999-QXNSA Male 72 No 1 Los Angeles 90029 34.089953 -118.294824 0 7 None Yes 41.14 No Yes DSL 17 No No No No No No No Yes Two Year Yes Credit Card 45.75 344.2 29 0 287.98 603.18 Stayed +1000-AJSLD Male 25 No 0 San Diego 92121 32.898613 -117.202937 0 1 None Yes 4.11 No No Month-to-Month Yes Mailed Check 20.1 20.1 0 0 4.11 24.21 Churned Competitor Competitor made better offer +1004-NOZNR Male 71 No 2 Glen Ellen 95442 38.368744 -122.522642 0 56 Offer B Yes 10.57 No Yes Fiber Optic 28 Yes No No No Yes Yes No Yes One Year No Credit Card 94.8 5264.3 0 0 591.92 5856.22 Stayed +1009-IRMNA Female 27 No 0 Port Hueneme 93041 34.110124 -119.100972 0 7 Offer E Yes 16.04 No No Month-to-Month No Bank Withdrawal 20 137.6 0 0 112.28 249.88 Churned Attitude Attitude of support person +1010-DIAUQ Male 54 No 0 San Diego 92122 32.85723 -117.209774 0 5 Offer E Yes 20.86 No Yes Fiber Optic 8 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 96.5 492.55 0 0 104.3 596.85 Churned Competitor Competitor made better offer +1013-QCWAM Female 73 Yes 0 Garden Grove 92841 33.786738 -117.982564 0 66 Offer A Yes 28.06 Yes Yes Fiber Optic 20 No Yes No No Yes Yes No Yes Two Year Yes Bank Withdrawal 100.8 6690.75 0 0 1851.96 8542.71 Stayed +1015-JPFYW Male 47 No 2 Clements 95227 38.227285 -121.02789 0 7 None Yes 49.16 No No One Year No Credit Card 19.45 136.75 0 0 344.12 480.87 Stayed +1015-OWJKI Male 46 No 0 Lawndale 90260 33.88856 -118.351813 0 1 None Yes 5.02 No No Month-to-Month No Credit Card 19.05 19.05 0 0 5.02 24.07 Joined +1016-DJTSV Male 66 No 0 Santee 92071 32.847336 -116.997605 0 8 Offer E Yes 41.85 No Yes Fiber Optic 5 No No No No No No No Yes Two Year Yes Bank Withdrawal 69.7 572.85 0 0 334.8 907.65 Stayed +1017-FBQMM Female 47 Yes 2 Acampo 95220 38.200231 -121.235034 8 62 Offer B Yes 15.05 Yes Yes Fiber Optic 23 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 106.05 6703.5 0 0 933.1 7636.6 Stayed +1020-JPQOW Female 63 Yes 0 Angwin 94508 38.542448 -122.419923 1 56 None Yes 2.8 Yes Yes Fiber Optic 20 No Yes Yes Yes No No No No Month-to-Month No Bank Withdrawal 90.55 5116.6 0 40 156.8 5313.4 Stayed +1022-RKXDR Female 38 No 0 South El Monte 91733 34.04622 -118.053753 0 41 None Yes 32.66 Yes No One Year Yes Mailed Check 24.85 962.25 0 0 1339.06 2301.31 Stayed +1023-BQXZE Male 30 No 0 Stockton 95203 37.954089 -121.329761 0 57 None Yes 24.67 No Yes DSL 42 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 74.35 4317.35 0 0 1406.19 5723.54 Stayed +1024-GUALD Female 29 Yes 0 Glendale 91207 34.182378 -118.262922 4 1 Offer E No Yes DSL 29 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal -4 24.8 0 0 0 24.8 Churned Dissatisfaction Product dissatisfaction +1024-KPRBB Female 63 No 0 San Diego 92101 32.72523 -117.171346 0 38 Offer C Yes 30.09 No Yes Fiber Optic 18 No No No No Yes Yes Yes No One Year Yes Mailed Check 89.1 3342 0 90 1143.42 4575.42 Stayed +1024-VRZHF Male 39 Yes 0 San Diego 92117 32.825086 -117.199424 1 11 Offer D Yes 21.58 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal -7 825.7 0 0 237.38 1063.08 Churned Competitor Competitor made better offer +1025-FALIX Female 49 No 0 Nicolaus 95659 38.788898 -121.608624 0 26 None Yes 37.51 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Credit Card 69.05 1815.65 0 0 975.26 2790.91 Stayed +1027-LKKQQ Female 35 Yes 3 Plymouth 95669 38.489273 -120.891614 3 72 None Yes 12.96 No Yes DSL 56 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.45 5886.85 0 0 933.12 6819.97 Stayed +1028-FFNJK Male 79 Yes 0 Burbank 91504 34.213049 -118.317651 1 30 Offer C Yes 48.02 Yes Yes Fiber Optic 24 No No No Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.5 2917.65 0 0 1440.6 4358.25 Stayed +1029-QFBEN Male 27 No 0 San Diego 92129 32.961064 -117.134917 0 1 None Yes 38.44 No No Month-to-Month No Mailed Check 19.55 19.55 0 0 38.44 57.99 Churned Competitor Competitor made better offer +1031-IIDEO Female 51 No 0 Sierra City 96125 39.600599 -120.636358 0 1 Offer E Yes 27.05 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.85 70.85 0 0 27.05 97.9 Churned Dissatisfaction Network reliability +1032-MAELW Female 57 Yes 3 Fresno 93703 36.768774 -119.762633 8 68 None Yes 7.47 Yes Yes DSL 29 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 78.45 5333.35 0 0 507.96 5841.31 Stayed +1035-IPQPU Female 77 Yes 0 Parker Dam 92267 34.273872 -114.192901 2 63 None Yes 18.14 Yes Yes Fiber Optic 2 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.5 6479.4 0 0 1142.82 7622.22 Stayed +1036-GUDCL Male 59 Yes 3 Oak Park 91377 34.19225 -118.776874 1 60 None Yes 39.76 No Yes DSL 76 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card -9 4663.4 0 0 2385.6 7049 Stayed +1038-RQOST Male 43 Yes 2 Zenia 95595 40.170357 -123.417298 6 19 Offer D Yes 4.7 No No Month-to-Month No Credit Card 20.6 414.95 0 0 89.3 504.25 Stayed +1038-ZAGBI Female 59 Yes 0 Fresno 93711 36.833002 -119.82947 1 12 None Yes 37.65 No No One Year No Bank Withdrawal 19.8 229.6 0 0 451.8 681.4 Churned Attitude Attitude of support person +1041-RXHRA Female 25 No 0 Guatay 91931 32.857946 -116.561917 0 41 None Yes 40.78 No Yes Fiber Optic 41 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 70.25 2868.05 0 0 1671.98 4540.03 Churned Attitude Attitude of support person +1042-HFUCW Female 37 No 1 Cobb 95426 38.838088 -122.73203 0 25 Offer C Yes 39.9 No Yes DSL 27 No Yes No Yes No No No Yes One Year Yes Credit Card 54.75 1266.35 15.76 0 997.5 2248.09 Stayed +1043-UXOVO Female 25 No 0 Sacramento 95830 38.490508 -121.284171 0 71 Offer A Yes 28.4 Yes Yes Fiber Optic 76 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 113.15 7993.3 0 0 2016.4 10009.7 Stayed +1043-YCUTE Male 19 Yes 0 Hayward 94544 37.639215 -122.037554 1 56 Offer B Yes 13.2 Yes No Two Year Yes Credit Card 25.15 1327.15 0 0 739.2 2066.35 Churned Dissatisfaction Service dissatisfaction +1045-LTCYT Female 54 Yes 3 San Jose 95118 37.255479 -121.889838 5 8 None Yes 43.05 No No Month-to-Month No Credit Card 21.05 139.75 0 0 344.4 484.15 Stayed +1047-NNCBF Male 56 No 0 San Jose 95123 37.238758 -121.828375 0 20 None Yes 3.8 No Yes Fiber Optic 26 No No No No No No No No Month-to-Month No Credit Card 70.55 1493.55 17.6 0 76 1551.95 Stayed +1047-RNXZV Male 57 No 0 Glendale 91208 34.195386 -118.238508 0 43 None Yes 3.18 No No Two Year No Credit Card 19.55 876.15 15.17 0 136.74 997.72 Stayed +1049-FYSYG Female 48 Yes 0 Temecula 92592 33.507255 -117.029473 5 17 Offer D No Yes DSL 23 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 35.65 646.05 0 0 0 646.05 Stayed +1051-EQPZR Female 21 Yes 2 Stanford 94305 37.424342 -122.165641 1 44 None Yes 4.17 No No Month-to-Month No Credit Card 19.6 780.25 0 0 183.48 963.73 Stayed +1051-GEJLJ Female 19 No 0 San Gregorio 94074 37.331762 -122.341444 0 2 None Yes 27.17 No No Month-to-Month No Mailed Check 19.5 27.55 0 0 54.34 81.89 Joined +1052-QJIBV Female 28 Yes 2 Colfax 95713 39.084645 -120.894014 1 71 Offer A Yes 20.49 No No Two Year No Credit Card 19.9 1397.3 0 0 1454.79 2852.09 Stayed +1053-MXTTK Female 63 Yes 1 North Hollywood 91602 34.15136 -118.364786 1 72 None Yes 14.46 No Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.65 7726.35 0 0 1041.12 8767.47 Stayed +1057-FOGLZ Female 44 No 0 Calimesa 92320 33.982787 -117.057627 0 18 Offer D Yes 18.2 No No Month-to-Month No Credit Card 19.65 391.7 0 0 327.6 719.3 Stayed +1060-ENTOF Female 70 Yes 0 Los Angeles 90028 34.099869 -118.326843 3 67 None Yes 2.67 Yes Yes Fiber Optic 25 Yes Yes Yes Yes No Yes No Yes One Year Yes Credit Card 105.4 7035.6 0 0 178.89 7214.49 Stayed +1061-PNTHC Female 36 Yes 2 Encinitas 92024 33.054579 -117.25665 5 56 Offer B Yes 13.94 Yes Yes Fiber Optic 11 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 109.6 5953 0 0 780.64 6733.64 Stayed +1062-LHZOD Male 49 Yes 0 San Diego 92121 32.898613 -117.202937 0 1 None Yes 4.99 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Mailed Check 69.9 69.9 0 0 4.99 74.89 Churned Competitor Competitor made better offer +1063-DHQJF Male 56 Yes 3 Whittier 90604 33.929704 -118.01208 2 69 Offer A Yes 20.32 No Yes Fiber Optic 56 No Yes No Yes Yes No No Yes Two Year Yes Mailed Check 92.15 6480.9 0 0 1402.08 7882.98 Stayed +1064-FBXNK Male 55 Yes 1 Sacramento 95831 38.494832 -121.529447 5 1 None Yes 47.46 No No One Year No Credit Card 19.85 19.85 0 0 47.46 67.31 Joined +1066-JKSGK Male 29 No 0 Los Angeles 90024 34.066303 -118.435479 0 1 None Yes 33.58 No No Month-to-Month No Credit Card 20.15 20.15 0 0 33.58 53.73 Churned Competitor Competitor made better offer +1069-QJOEE Male 47 Yes 1 Hayward 94541 37.674002 -122.076796 0 25 None Yes 18.87 No No One Year No Bank Withdrawal 19.9 505.45 0 0 471.75 977.2 Stayed +1069-XAIEM Female 68 No 0 Mendocino 95460 39.305545 -123.743697 0 1 None Yes 16.37 Yes Yes Fiber Optic 7 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.05 85.05 0 0 16.37 101.42 Churned Competitor Competitor had better devices +1073-XXCZD Male 54 Yes 0 Bakersfield 93308 35.559617 -118.925185 1 55 None Yes 12.21 Yes No Two Year No Bank Withdrawal 25.7 1443.65 0 0 671.55 2115.2 Stayed +1074-AMIOH Female 38 Yes 2 San Francisco 94127 37.736535 -122.45732 1 53 None Yes 43.39 No Yes Fiber Optic 29 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 108.25 5935.1 0 0 2299.67 8234.77 Stayed +1074-WVEVG Female 29 Yes 0 Los Angeles 90021 34.029043 -118.239504 6 59 None Yes 31.43 No No One Year No Credit Card 20.35 1267 0 0 1854.37 3121.37 Stayed +1075-BGWOH Male 69 Yes 0 Rosemead 91770 34.065108 -118.082791 1 16 None Yes 15.16 Yes Yes Fiber Optic 7 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 98.75 1587.55 0 0 242.56 1830.11 Churned Attitude Attitude of support person +1077-HUUJM Female 48 No 1 Rancho Cucamonga 91730 34.10097 -117.57882 0 7 Offer E Yes 28.5 No Yes Fiber Optic 13 No No No No No No No No Month-to-Month Yes Bank Withdrawal 71.05 472.65 0 10 199.5 682.15 Stayed +1078-TDCRN Female 75 Yes 0 Agoura Hills 91301 34.129058 -118.759788 7 3 None No Yes DSL 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.75 82.85 0 0 0 82.85 Joined +1080-BWSYE Male 76 Yes 0 Irvine 92618 33.667145 -117.732135 0 64 None Yes 29.43 Yes No Two Year No Credit Card 25.65 1740.8 0 0 1883.52 3624.32 Stayed +1084-MNSMJ Female 63 Yes 0 El Dorado 95623 38.63153 -120.842609 10 51 Offer B Yes 33.93 No Yes DSL 13 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 85.5 4421.95 0 0 1730.43 6152.38 Stayed +1084-UQCHV Male 35 No 0 Angelus Oaks 92305 34.1678 -116.86433 0 1 Offer E Yes 27.97 No Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month No Bank Withdrawal -7 69.75 0 0 27.97 97.72 Churned Attitude Attitude of support person +1085-LDWAM Female 24 Yes 2 Portola 96122 39.786755 -120.445626 5 69 None Yes 23.47 No No One Year Yes Credit Card 20.35 1442.65 0 0 1619.43 3062.08 Stayed +1086-LXKFY Female 46 Yes 0 Westwood 96137 40.271535 -121.018087 1 1 Offer E Yes 16.55 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Credit Card 69.1 69.1 0 0 16.55 85.65 Churned Other Don't know +1087-GRUYI Male 62 Yes 0 San Diego 92116 32.765299 -117.122565 8 38 Offer C Yes 6.97 No No Two Year No Bank Withdrawal 20.4 743.5 0 0 264.86 1008.36 Stayed +1087-UDSIH Female 38 No 0 Concord 94520 38.013825 -122.039144 0 3 Offer E Yes 13.28 No No Month-to-Month Yes Credit Card 19.6 59.75 0 0 39.84 99.59 Churned Attitude Attitude of support person +1088-AUUZZ Male 33 Yes 1 Shaver Lake 93664 37.223 -119.001021 6 56 Offer B Yes 37.58 Yes Yes DSL 26 Yes Yes No Yes No Yes Yes Yes Two Year Yes Credit Card 75.85 4261.2 0 0 2104.48 6365.68 Stayed +1088-CNNKB Male 34 Yes 0 Campbell 95008 37.279689 -121.954567 9 63 None Yes 34.02 Yes Yes DSL 18 Yes Yes Yes Yes No Yes Yes Yes One Year No Credit Card 80 5040.2 0 0 2143.26 7183.46 Stayed +1089-HDMKP Male 72 No 1 Bridgeport 93517 38.184583 -119.286558 0 11 None Yes 11.86 No Yes Cable 23 No Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 54.55 601.25 0 0 130.46 731.71 Stayed +1089-XZWHH Female 43 Yes 3 Lee Vining 93541 37.890145 -119.184087 5 24 None Yes 46.3 No No Two Year Yes Credit Card 19.7 494.05 0 0 1111.2 1605.25 Stayed +1090-ESELR Male 47 Yes 0 Fawnskin 92333 34.274846 -116.937581 8 72 Offer A Yes 27.25 No Yes Fiber Optic 19 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 105.5 7611.55 0 0 1962 9573.55 Stayed +1090-PYKCI Female 19 Yes 3 Boonville 95415 39.025867 -123.381544 1 69 Offer A Yes 23.02 Yes Yes Fiber Optic 48 Yes Yes Yes Yes Yes No No No One Year Yes Credit Card 105.1 7234.8 0 110 1588.38 8933.18 Stayed +1091-SOZGA Female 27 Yes 0 La Palma 90623 33.850504 -118.039892 1 56 None Yes 42.37 Yes Yes Fiber Optic 71 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 99.8 5515.45 0 0 2372.72 7888.17 Stayed +1092-GANHU Male 62 No 0 Magalia 95954 39.933852 -121.584371 0 17 None Yes 30.61 No Yes Fiber Optic 7 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 76.65 1313.55 0 0 520.37 1833.92 Churned Competitor Competitor offered more data +1092-WPIVQ Female 33 Yes 1 French Gulch 96033 40.740138 -122.587476 2 18 Offer D Yes 39.56 Yes No Two Year No Credit Card 25.1 428.45 14.57 0 712.08 1125.96 Stayed +1093-YSWCA Male 45 No 0 Corona 92881 33.833686 -117.513063 0 11 Offer D Yes 17.12 No No Two Year No Credit Card 19.55 223.15 26.32 0 188.32 385.15 Stayed +1094-BKOSX Female 52 Yes 2 Coleville 96107 38.42528 -119.475741 10 45 None No Yes Cable 19 No Yes Yes Yes No Yes Yes Yes One Year No Bank Withdrawal 51 2264.5 0 0 0 2264.5 Stayed +1095-JUDTC Female 78 No 0 Woodbridge 95258 38.169605 -121.310964 0 47 None Yes 14.22 Yes Yes Fiber Optic 11 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 95.05 4504.55 0 0 668.34 5172.89 Churned Competitor Competitor offered higher download speeds +1095-WGNGG Female 35 Yes 0 San Pedro 90732 33.744119 -118.31448 2 61 None Yes 17.49 Yes Yes Fiber Optic 21 No Yes No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 101.05 5971.25 0 0 1066.89 7038.14 Stayed +1096-ADRUX Female 34 Yes 1 Placentia 92870 33.881158 -117.854783 1 66 None Yes 37.84 Yes Yes Fiber Optic 17 No No No No No No No Yes One Year Yes Bank Withdrawal 74.25 4859.25 0 0 2497.44 7356.69 Stayed +1097-FSPVW Female 42 No 0 Pioneertown 92268 34.201108 -116.593456 0 42 Offer B Yes 32.16 No Yes DSL 8 Yes No Yes No No No No Yes Month-to-Month No Credit Card 54.55 2455.05 0 0 1350.72 3805.77 Stayed +1098-KFQEC Female 24 Yes 2 Encino 91316 34.150354 -118.518292 8 55 None Yes 27.75 No No Two Year No Credit Card 19.4 1083 0 0 1526.25 2609.25 Stayed +1098-TDVUQ Female 34 No 0 Spring Valley 91977 32.726627 -116.994608 0 1 Offer E Yes 9.44 No No Month-to-Month Yes Bank Withdrawal 19.25 19.25 0 0 9.44 28.69 Joined +1099-BTKWT Female 58 Yes 0 Mission Viejo 92692 33.60693 -117.644253 8 68 Offer A No Yes DSL 11 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 54.4 3723.65 25.62 0 0 3698.03 Stayed +1099-GODLO Female 62 Yes 3 Berkeley 94709 37.878554 -122.26609 9 1 None Yes 30.09 No No Two Year No Credit Card 20.35 20.35 0 0 30.09 50.44 Joined +1100-DDVRV Male 27 Yes 0 Twain Harte 95383 38.107441 -120.230625 1 17 None No Yes DSL 52 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 49.8 836.35 0 0 0 836.35 Stayed +1101-SSWAG Female 60 Yes 0 Berkeley 94702 37.866009 -122.286228 1 15 None Yes 31.13 Yes Yes DSL 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 51.1 711.15 0 0 466.95 1178.1 Stayed +1104-FEJAM Male 52 Yes 2 Richgrove 93261 35.809921 -119.127437 2 28 None Yes 9.31 Yes Yes DSL 19 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 64.4 1802.15 0 0 260.68 2062.83 Stayed +1104-TNLZA Male 67 Yes 0 Klamath River 96050 41.816595 -122.948287 8 28 Offer C Yes 24.35 Yes Yes Fiber Optic 15 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.8 2998 0 0 681.8 3679.8 Stayed +1106-HRLKZ Male 21 Yes 1 Oakley 94561 37.999406 -121.686241 9 40 Offer B Yes 22.96 No No Two Year No Credit Card 19.6 808.95 0 0 918.4 1727.35 Stayed +1110-KYLGQ Female 46 No 0 Campbell 95008 37.279689 -121.954567 0 63 None Yes 5.17 Yes Yes Fiber Optic 16 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 108.25 6780.1 0 0 325.71 7105.81 Stayed +1112-CUNAO Female 67 No 0 Grimes 95950 39.033058 -121.895718 0 15 Offer D Yes 4.28 Yes Yes Fiber Optic 6 No Yes No No No Yes No Yes Month-to-Month No Bank Withdrawal 89.85 1424.95 0 0 64.2 1489.15 Churned Dissatisfaction Service dissatisfaction +1113-IUJYX Female 59 Yes 0 Winnetka 91306 34.209532 -118.577563 3 14 None Yes 5.63 No Yes Fiber Optic 23 Yes Yes No Yes Yes Yes Yes Yes One Year No Credit Card 105.95 1348.9 0 0 78.82 1427.72 Churned Competitor Competitor offered higher download speeds +1114-CENIM Male 43 No 2 San Jacinto 92582 33.806708 -117.02007 0 54 None Yes 6.7 Yes Yes Cable 16 No Yes No No No No No Yes Month-to-Month Yes Credit Card 55 3092.65 0 0 361.8 3454.45 Churned Other Don't know +1116-DXXDF Male 38 No 0 Porter Ranch 91326 34.281911 -118.556218 0 39 None Yes 37.94 No Yes Fiber Optic 19 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 100.45 3801.7 0 0 1479.66 5281.36 Stayed +1116-FRYVH Female 29 Yes 3 Kingsburg 93631 36.478239 -119.52137 5 48 None No Yes DSL 52 Yes Yes No Yes No No No No Two Year No Credit Card 39.4 1978.65 0 130 0 2108.65 Stayed +1120-BMWUB Female 36 No 0 Los Angeles 90056 33.987945 -118.370442 0 16 Offer D Yes 6.86 No Yes DSL 8 No Yes No Yes No No No No Month-to-Month Yes Credit Card 53.9 834.15 0 40 109.76 983.91 Churned Other Don't know +1121-QSIVB Female 39 No 3 Bakersfield 93309 35.342891 -119.064803 0 44 Offer B Yes 5.07 Yes Yes DSL 26 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 77.55 3471.1 0 0 223.08 3694.18 Stayed +1122-JWTJW Male 64 Yes 2 Ocotillo 92259 32.698964 -115.886656 1 1 None Yes 37.68 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Credit Card 70.65 70.65 0 0 37.68 108.33 Churned Competitor Competitor had better devices +1122-YJBCS Male 36 Yes 0 Los Angeles 90032 34.078821 -118.177576 7 69 Offer A Yes 14.18 No Yes DSL 16 Yes Yes No No No No No Yes One Year Yes Credit Card 53.65 3804.4 0 0 978.42 4782.82 Stayed +1125-SNVCK Female 78 No 0 Los Angeles 90040 33.994524 -118.149953 0 49 None Yes 35.65 No Yes DSL 3 No No No No No No No Yes Two Year No Credit Card 43.8 2106.05 20.45 0 1746.85 3832.45 Stayed +1131-ALZWV Female 58 No 0 San Lorenzo 94580 37.676249 -122.132415 0 24 Offer C Yes 42.66 Yes No One Year No Bank Withdrawal 24.6 605.25 0 0 1023.84 1629.09 Stayed +1131-QQZEB Male 66 Yes 0 Sunset Beach 90742 33.719221 -118.073596 7 71 Offer A Yes 30.72 Yes No Two Year No Bank Withdrawal 23.95 1756.2 0 0 2181.12 3937.32 Stayed +1131-SUEKT Male 41 Yes 1 Hood 95639 38.375325 -121.507935 4 61 Offer B Yes 41.57 No Yes Fiber Optic 21 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 98.45 6145.2 0 0 2535.77 8680.97 Stayed +1133-KXCGE Female 38 No 0 Palmdale 93552 34.557711 -118.029441 0 18 Offer D Yes 18.8 No No One Year No Mailed Check 20.1 407.05 0 0 338.4 745.45 Stayed +1134-YWTYF Male 32 Yes 0 Fresno 93725 36.623632 -119.741322 1 27 Offer C Yes 41.48 No Yes DSL 15 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 53.8 1389.85 0 0 1119.96 2509.81 Stayed +1135-HIORI Female 48 Yes 3 Byron 94514 37.83323 -121.601461 3 64 Offer B Yes 39.37 Yes Yes Fiber Optic 53 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.45 7266.95 0 0 2519.68 9786.63 Stayed +1135-LMECX Female 47 No 0 Moreno Valley 92551 33.88274 -117.224878 0 1 None Yes 16.47 No No Month-to-Month No Credit Card 19.85 19.85 0 0 16.47 36.32 Joined +1136-XGEQU Female 53 Yes 0 Winchester 92596 33.657433 -117.04254 9 50 Offer B Yes 46.49 Yes Yes DSL 11 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 84.15 4164.4 0 0 2324.5 6488.9 Stayed +1137-DGOWI Female 53 Yes 0 Coachella 92236 33.680031 -116.171678 7 30 None Yes 17.33 No Yes DSL 13 No Yes Yes Yes No Yes Yes Yes One Year No Bank Withdrawal 70.25 2198.9 0 0 519.9 2718.8 Stayed +1139-WUOAH Male 33 No 0 Vallecito 95251 38.055562 -120.456298 0 57 None No Yes DSL 28 No No Yes Yes Yes Yes Yes No Two Year No Credit Card 53.35 3090.05 0 100 0 3190.05 Stayed +1140-UKVZG Female 64 No 0 Farmersville 93223 36.29878 -119.201028 0 17 Offer D Yes 9.84 Yes No Month-to-Month No Credit Card 24.8 475.25 37.06 0 167.28 605.47 Stayed +1142-IHLOO Female 36 No 0 San Diego 92107 32.741852 -117.243453 0 51 Offer B Yes 14.37 No Yes Fiber Optic 7 No No No No Yes Yes Yes Yes One Year No Credit Card 87.55 4475.9 0 0 732.87 5208.77 Stayed +1142-WACZW Male 64 No 0 Chico 95926 39.745712 -121.84333 0 2 None No Yes Cable 11 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 29.85 75.6 0 0 0 75.6 Churned Other Don't know +1143-NMNQJ Female 39 No 0 Boulder Creek 95006 37.171727 -122.142961 0 2 None Yes 14.07 Yes Yes Fiber Optic 6 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.7 169.8 0 0 28.14 197.94 Churned Attitude Attitude of service provider +1150-FTQGN Female 35 Yes 3 Oregon House 95962 39.342587 -121.249833 1 60 Offer B Yes 48.04 Yes Yes Fiber Optic 76 Yes Yes No No Yes No No Yes One Year No Bank Withdrawal 94.15 5811.8 0 0 2882.4 8694.2 Stayed +1150-WFARN Female 59 Yes 0 Brawley 92227 33.03933 -115.191857 1 67 None Yes 32.15 Yes Yes Fiber Optic 28 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 108.75 7156.2 0 0 2154.05 9310.25 Churned Competitor Competitor had better devices +1153-GNOLC Male 62 No 0 Santa Ana 92707 33.714829 -117.872941 0 33 None No Yes DSL 30 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 39.1 1309 0 0 0 1309 Stayed +1154-HYWWO Male 55 No 0 San Clemente 92672 33.429488 -117.609432 0 38 Offer C Yes 42.24 No Yes DSL 22 Yes Yes No Yes Yes No No Yes One Year No Credit Card 70.6 2708.2 0 0 1605.12 4313.32 Stayed +1156-ZFYDO Female 57 No 0 Glendale 91201 34.17051 -118.289463 0 1 None Yes 37.62 No No Month-to-Month No Bank Withdrawal 19.75 19.75 0 0 37.62 57.37 Joined +1157-BQCUW Male 59 No 0 Fall River Mills 96028 41.017282 -121.468945 0 1 Offer E Yes 30.07 Yes Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 74.95 0 0 30.07 105.02 Churned Competitor Competitor had better devices +1159-WFSGR Female 59 Yes 2 South Pasadena 91030 34.110444 -118.156957 3 16 Offer D Yes 45.54 No No Month-to-Month No Bank Withdrawal 20.4 321.4 0 0 728.64 1050.04 Stayed +1162-ECVII Male 66 Yes 0 Fresno 93704 36.799648 -119.801247 1 72 Offer A Yes 18.74 Yes Yes Fiber Optic 14 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 109.75 7932.5 0 140 1349.28 9421.78 Stayed +1163-ONYEY Male 61 Yes 2 Shoshone 92384 35.924252 -116.188668 4 41 Offer B Yes 28.55 Yes Yes Cable 20 Yes Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 74.55 3023.55 0 0 1170.55 4194.1 Stayed +1163-VIPRI Female 22 Yes 2 Garberville 95542 40.057784 -123.679461 4 65 Offer B Yes 13.25 Yes Yes Fiber Optic 47 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 109.3 7337.55 0 0 861.25 8198.8 Stayed +1166-PQLGG Female 58 Yes 1 Redwood City 94065 37.527497 -122.230941 6 72 None Yes 17.33 No No Two Year No Bank Withdrawal 19.55 1463.45 0 0 1247.76 2711.21 Stayed +1167-OYZJF Female 65 Yes 0 Santa Monica 90402 34.035849 -118.503508 7 67 None Yes 49.94 No No Two Year Yes Bank Withdrawal 20.05 1263.05 43.66 0 3345.98 4565.37 Stayed +1169-SAOCL Male 45 No 0 Brookdale 95007 37.106902 -122.100006 0 49 None Yes 22.52 Yes Yes Fiber Optic 25 No Yes No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 106.65 5168.1 0 130 1103.48 6401.58 Stayed +1169-WCVAK Male 42 Yes 0 Fresno 93710 36.822715 -119.761826 1 19 Offer D Yes 34.05 Yes Yes Fiber Optic 20 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 88.8 1672.35 0 0 646.95 2319.3 Stayed +1170-SASML Female 33 Yes 0 Desert Hot Springs 92240 33.948558 -116.516976 6 69 Offer A Yes 34.49 Yes Yes Fiber Optic 29 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 85.4 5869.4 0 0 2379.81 8249.21 Stayed +1171-TYKUR Male 20 Yes 0 Los Angeles 90010 34.062125 -118.315709 1 47 None Yes 10.07 Yes No Month-to-Month No Bank Withdrawal 25.4 1139.2 0 0 473.29 1612.49 Stayed +1172-VIYBP Male 54 Yes 3 Cathedral City 92234 33.829583 -116.474131 9 53 None Yes 27.93 Yes Yes DSL 57 Yes Yes No No No Yes Yes Yes Two Year No Bank Withdrawal 69.7 3686.05 0 0 1480.29 5166.34 Stayed +1173-NOEYG Female 25 Yes 0 Santa Margarita 93453 35.303926 -120.256567 1 27 None Yes 18.74 Yes Yes Fiber Optic 59 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 90.15 2423.4 0 0 505.98 2929.38 Stayed +1173-XZPYF Female 60 No 0 Torrance 90501 33.833699 -118.314387 0 11 Offer D Yes 10.95 Yes Yes Fiber Optic 29 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.2 990.3 0 0 120.45 1110.75 Stayed +1174-FGIFN Female 44 Yes 1 Squaw Valley 93675 36.719141 -119.202677 7 28 Offer C Yes 26.28 Yes Yes Fiber Optic 19 No No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 90.45 2509.25 0 0 735.84 3245.09 Stayed +1177-XZBJL Male 35 Yes 2 Palermo 95968 39.435756 -121.552071 1 53 Offer B Yes 37.57 Yes Yes DSL 15 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 64.15 3491.55 0 0 1991.21 5482.76 Stayed +1178-PZGAB Female 45 No 0 Sun City 92585 33.739412 -117.173334 0 19 None Yes 18.57 No No One Year No Credit Card 20.25 383.65 0 0 352.83 736.48 Stayed +1179-INLAT Male 33 No 0 Santa Clara 95050 37.351214 -121.952417 0 3 None Yes 2.78 No No One Year Yes Credit Card 19.45 69.25 0 0 8.34 77.59 Joined +1183-CANVH Female 55 Yes 0 Escondido 92027 33.141265 -116.967221 5 23 Offer D Yes 1.39 No Yes DSL 18 No No No Yes Yes No No Yes One Year No Bank Withdrawal 60 1347.15 0 0 31.97 1379.12 Stayed +1184-PJVDB Male 38 Yes 0 Amador City 95601 38.431407 -120.8421 1 10 None Yes 11.3 No Yes Fiber Optic 4 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.95 857.2 0 0 113 970.2 Churned Competitor Competitor had better devices +1187-WILMM Male 39 Yes 0 Lindsay 93247 36.205465 -119.085807 6 63 None Yes 44.55 Yes Yes DSL 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 89.4 5597.65 0 0 2806.65 8404.3 Stayed +1193-RTSLK Female 26 No 0 Happy Camp 96039 41.831901 -123.487478 0 38 None Yes 36.18 No Yes Fiber Optic 48 Yes Yes Yes No No No Yes Yes Month-to-Month Yes Credit Card 83.9 3233.6 0 0 1374.84 4608.44 Churned Competitor Competitor offered higher download speeds +1194-BHJYC Male 22 Yes 0 Lockwood 93932 35.989792 -121.055933 1 61 Offer B No Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 62.15 3778.85 0 0 0 3778.85 Stayed +1194-HVAIF Female 21 Yes 0 Capistrano Beach 92624 33.458754 -117.665104 1 27 Offer C Yes 18.42 Yes Yes Fiber Optic 26 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 95 2462.55 0 0 497.34 2959.89 Stayed +1194-SPVSP Male 20 No 0 Soquel 95073 37.023669 -121.946461 0 1 None Yes 27.88 No No Month-to-Month No Bank Withdrawal 19.65 19.65 0 0 27.88 47.53 Joined +1195-OIYEJ Male 54 No 0 La Puente 91746 34.038983 -117.991372 0 13 Offer D Yes 5.43 No Yes Fiber Optic 26 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 91.1 1135.7 0 80 70.59 1286.29 Churned Attitude Attitude of support person +1196-AMORA Male 63 No 0 Big Creek 93605 37.17277 -119.2997 0 7 None Yes 38.07 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 73.6 520 0 0 266.49 786.49 Churned Competitor Competitor offered more data +1197-BVMVG Female 65 No 0 Friant 93626 37.027663 -119.69056 0 4 None Yes 4.29 Yes Yes Fiber Optic 7 No No No No No No No Yes Two Year Yes Bank Withdrawal 74.45 294.45 0 0 17.16 311.61 Stayed +1200-TUZHR Female 70 No 0 Posey 93260 35.861928 -118.636698 0 8 Offer E Yes 44.63 Yes Yes Fiber Optic 29 No No No No No Yes No Yes Two Year No Bank Withdrawal 85.2 695.75 0 0 357.04 1052.79 Stayed +1202-KKGFU Female 24 Yes 0 Korbel 95550 40.7666 -123.80458 4 12 Offer D Yes 23.99 No Yes DSL 51 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.2 690.5 0 0 287.88 978.38 Stayed +1205-WNWPJ Female 54 No 0 Lakehead 96051 40.883853 -122.418258 0 7 Offer E Yes 2.24 No Yes DSL 22 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 59.5 415.95 0 0 15.68 431.63 Churned Other Moved +1206-EHBDD Female 56 Yes 0 Rodeo 94572 38.027218 -122.23463 9 56 Offer B Yes 4.24 No Yes Fiber Optic 15 Yes No Yes No No No No Yes Two Year No Bank Withdrawal 80.3 4513.65 0 0 237.44 4751.09 Stayed +1207-BLKSA Female 42 Yes 2 Redwood City 94061 37.461251 -122.235414 1 52 None Yes 19.21 Yes No Two Year No Credit Card 23.05 1255.1 0 0 998.92 2254.02 Stayed +1208-DNHLN Male 60 Yes 0 Grizzly Flats 95636 38.636102 -120.522149 1 23 None Yes 5.8 Yes Yes DSL 12 No No No No No No No Yes One Year Yes Credit Card 48.35 1067.15 0 0 133.4 1200.55 Churned Other Don't know +1208-NBVFH Male 63 Yes 1 Perris 92570 33.787298 -117.320676 5 20 None Yes 13.18 No Yes Cable 10 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 49.6 939.8 0 0 263.6 1203.4 Stayed +1209-VFFOC Male 47 Yes 2 Brisbane 94005 37.684694 -122.40712 10 68 Offer A No Yes DSL 19 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 56.4 3948.45 0 0 0 3948.45 Stayed +1212-GLHMD Male 54 No 0 San Joaquin 93660 36.600193 -120.153393 0 3 Offer E Yes 18.26 No Yes Fiber Optic 29 Yes No No No No Yes Yes Yes Month-to-Month Yes Credit Card 86.05 244.85 0 0 54.78 299.63 Joined +1213-NGCUN Female 49 No 0 San Diego 92111 32.805518 -117.169052 0 6 Offer E Yes 48.89 No Yes DSL 22 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 49.65 267.35 0 0 293.34 560.69 Churned Dissatisfaction Lack of self-service on Website +1215-EXRMO Male 32 Yes 0 Junction City 96048 40.913192 -123.06597 4 50 None Yes 46.91 No No Two Year No Credit Card 20.55 1067.65 0 0 2345.5 3413.15 Stayed +1215-FIGMP Male 27 No 0 Los Angeles 90077 34.102084 -118.451629 0 60 Offer B Yes 42.88 Yes Yes Fiber Optic 52 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.9 5450.7 0 0 2572.8 8023.5 Stayed +1215-VFYVK Female 19 No 0 Groveland 95321 37.902968 -119.667544 0 4 Offer E No Yes Cable 30 Yes No Yes Yes No Yes Yes No Month-to-Month No Mailed Check 48.25 202.25 0 10 0 212.25 Stayed +1216-BGTSP Male 30 No 0 Imperial 92251 32.858595 -115.662709 0 45 None Yes 5.97 Yes Yes Fiber Optic 73 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 108.45 4964.7 0 0 268.65 5233.35 Stayed +1216-JWVUX Male 51 Yes 3 San Miguel 93451 35.886767 -120.608661 4 25 None Yes 4.46 No Yes Fiber Optic 58 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.5 1901.05 0 0 111.5 2012.55 Stayed +1217-VASWC Male 77 Yes 0 Avila Beach 93424 35.186644 -120.728305 10 43 Offer B Yes 37.09 No Yes Fiber Optic 8 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.55 4304 0 0 1594.87 5898.87 Stayed +1218-VKFPE Female 48 Yes 0 Anaheim 92805 33.830209 -117.906099 1 12 Offer D Yes 19.48 No No Month-to-Month No Credit Card 19 233.55 0 0 233.76 467.31 Churned Competitor Competitor made better offer +1219-NNDDO Female 51 No 0 Los Angeles 90015 34.039224 -118.266293 0 9 Offer E Yes 42.41 Yes Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.85 663.55 0 0 381.69 1045.24 Stayed +1221-GHZEP Female 45 No 0 Hemet 92544 33.644585 -116.871544 0 62 None Yes 23.18 No Yes DSL 18 Yes No No Yes No Yes Yes Yes Two Year Yes Credit Card 65.1 3846.75 0 0 1437.16 5283.91 Stayed +1222-KJNZD Male 61 Yes 1 Palos Verdes Peninsula 90274 33.788208 -118.404955 2 40 Offer B Yes 1.89 No No Month-to-Month Yes Bank Withdrawal 20.4 745.3 0 0 75.6 820.9 Stayed +1222-LRYKO Male 21 No 3 Posey 93260 35.861928 -118.636698 0 6 Offer E Yes 38.28 Yes No Month-to-Month No Credit Card 26.35 184.05 0 0 229.68 413.73 Stayed +1223-UNPKS Male 55 Yes 1 Wendel 96136 40.345949 -120.081187 4 20 None Yes 3.87 No No Two Year No Credit Card 20.05 400 0 0 77.4 477.4 Stayed +1226-IENZN Male 68 No 0 Los Angeles 90024 34.066303 -118.435479 0 16 Offer D Yes 39.52 No Yes Fiber Optic 17 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 78.75 1218.25 0 0 632.32 1850.57 Stayed +1226-JZNKR Female 20 Yes 0 Santa Ynez 93460 34.630356 -120.032564 1 8 Offer E Yes 28.37 No No One Year No Bank Withdrawal 19.8 160.05 0 0 226.96 387.01 Stayed +1226-UDFZR Female 26 No 0 Lafayette 94549 37.907777 -122.127161 0 2 Offer E Yes 21.28 No Yes Cable 26 No Yes No No No No No Yes Month-to-Month Yes Credit Card 49.6 114.7 0 0 42.56 157.26 Churned Dissatisfaction Network reliability +1227-UDMZR Female 53 Yes 0 Fremont 94536 37.572273 -121.964583 4 72 None Yes 2.95 Yes Yes Cable 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 91.15 6637.9 0 0 212.4 6850.3 Stayed +1228-FZFRV Male 37 Yes 0 Los Angeles 90007 34.027337 -118.28515 0 50 None Yes 20.88 Yes Yes Fiber Optic 13 Yes No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 105.95 5341.8 0 0 1044 6385.8 Churned Price Extra data charges +1228-ZLNBX Male 25 No 0 Farmington 95230 37.956963 -120.863055 0 21 None Yes 3.26 Yes Yes Fiber Optic 51 No No No No No No No Yes Month-to-Month No Credit Card 75.3 1570.7 0 0 68.46 1639.16 Stayed +1229-RCALF Female 37 Yes 0 San Jose 95117 37.311088 -121.961786 1 64 None Yes 46.44 Yes Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 115 7396.15 0 0 2972.16 10368.31 Stayed +1230-QAJDW Male 32 No 0 Somes Bar 95568 41.444606 -123.471895 0 3 None Yes 42.68 Yes Yes Cable 27 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 65.25 209.9 0 0 128.04 337.94 Joined +1231-YNDEK Male 49 No 0 Redding 96002 40.527834 -122.318749 0 58 None Yes 29.31 No No Two Year Yes Bank Withdrawal 19.15 1035.5 28.7 0 1699.98 2706.78 Stayed +1236-WFCDV Male 74 No 0 Greenbrae 94904 37.946617 -122.563571 0 14 None Yes 11.31 No Yes Fiber Optic 24 No No No No Yes Yes No Yes Month-to-Month No Credit Card 90.45 1266.1 0 0 158.34 1424.44 Churned Competitor Competitor offered more data +1237-WIYYZ Female 49 No 0 Los Angeles 90017 34.052842 -118.264495 0 18 Offer D Yes 10.67 No No Month-to-Month Yes Credit Card 19.55 389.25 0 0 192.06 581.31 Stayed +1240-HCBOH Female 45 No 0 Windsor 95492 38.527297 -122.810044 0 67 None Yes 43.3 Yes No Two Year Yes Credit Card 26.1 1759.55 0 0 2901.1 4660.65 Stayed +1240-KNSEZ Male 63 No 0 San Diego 92127 33.017518 -117.118456 0 1 Offer E Yes 40.83 No No Month-to-Month Yes Credit Card 20.1 20.1 0 0 40.83 60.93 Churned Price Long distance charges +1241-EZFMJ Male 48 Yes 0 Ontario 91761 34.035602 -117.591528 2 61 Offer B Yes 11.53 Yes No Two Year No Bank Withdrawal 25.45 1538.6 0 0 703.33 2241.93 Stayed +1241-FPMOF Male 31 No 0 Seal Beach 90740 33.75462 -118.071128 0 52 None Yes 21.98 No No Two Year No Credit Card 19.65 1025.05 0 0 1142.96 2168.01 Stayed +1245-HARPS Female 46 Yes 0 Janesville 96114 40.294034 -120.512622 0 14 None Yes 14.61 No No Two Year No Credit Card 20.4 292.4 0 0 204.54 496.94 Stayed +1247-QBVSH Female 41 Yes 2 Santa Margarita 93453 35.303926 -120.256567 1 43 Offer B Yes 14.64 No Yes DSL 19 No Yes No No No No No Yes Month-to-Month No Mailed Check 50.2 2169.4 0 0 629.52 2798.92 Stayed +1248-DYXUB Male 42 Yes 3 Lemon Grove 91945 32.733564 -117.033713 1 52 Offer B Yes 40.33 Yes No Two Year No Credit Card 24.8 1229.1 0 0 2097.16 3326.26 Stayed +1251-KRREG Male 22 No 0 North Hollywood 91601 34.1692 -118.372498 0 2 None Yes 44.31 Yes Yes DSL 73 No Yes No No No No Yes Yes Month-to-Month Yes Credit Card 54.4 114.1 0 0 88.62 202.72 Churned Price Price too high +1251-STYSZ Female 66 No 0 Glenhaven 95443 39.045246 -122.743181 0 4 None Yes 8.75 Yes Yes Fiber Optic 4 Yes No No No No No No No One Year Yes Bank Withdrawal 80.25 303.7 0 30 35 368.7 Stayed +1254-IZEYF Female 74 No 0 Cutler 93615 36.497895 -119.285484 0 31 None Yes 39.36 Yes Yes Fiber Optic 4 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.95 3186.65 0 0 1220.16 4406.81 Churned Competitor Competitor made better offer +1257-SXUXQ Male 20 Yes 1 Jenner 95450 38.505995 -123.187019 10 5 None Yes 8.04 No No Month-to-Month No Credit Card 19.45 86.05 0 0 40.2 126.25 Stayed +1258-YMZNM Female 70 No 0 Montara 94037 37.540582 -122.509594 0 27 Offer C Yes 35.76 Yes Yes Fiber Optic 4 Yes Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 110.5 2857.6 0 0 965.52 3823.12 Stayed +1260-TTRXI Male 64 No 0 Planada 95365 37.329725 -120.306399 0 4 Offer E Yes 40.15 No Yes DSL 19 No No No No No Yes Yes No Month-to-Month No Bank Withdrawal 54.3 195.3 0 80 160.6 435.9 Churned Price Long distance charges +1261-FWTTE Male 78 No 0 Los Angeles 90067 34.057496 -118.413959 0 23 None No Yes Cable 2 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 34.65 768.45 0 0 0 768.45 Stayed +1262-OPMFY Female 46 Yes 0 San Diego 92130 32.957195 -117.202542 1 9 Offer E Yes 31.75 No Yes Fiber Optic 25 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 75.75 655.9 0 0 285.75 941.65 Churned Competitor Competitor made better offer +1264-BYWMS Male 40 No 0 La Grange 95329 37.666587 -120.411517 0 55 Offer B Yes 47.38 Yes Yes Fiber Optic 29 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.8 5283.95 0 0 2605.9 7889.85 Churned Competitor Competitor offered more data +1264-FUHCX Female 51 Yes 0 San Diego 92106 32.71346 -117.236378 1 49 Offer B No Yes DSL 21 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 56.3 2780.6 0 0 0 2780.6 Stayed +1265-BCFEO Female 30 Yes 0 Alamo 94507 37.855717 -121.994813 1 71 Offer A Yes 26.58 Yes Yes Cable 27 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.45 5662.25 0 0 1887.18 7549.43 Stayed +1265-HVPZB Male 49 Yes 0 Winnetka 91306 34.209532 -118.577563 3 59 None Yes 16.06 No Yes DSL 4 Yes Yes Yes No Yes No No Yes One Year No Credit Card 66.4 3958.2 0 0 947.54 4905.74 Stayed +1265-XTECC Female 68 Yes 0 Madera 93638 37.004068 -119.930027 5 68 None Yes 1.98 Yes Yes Fiber Optic 19 Yes Yes No No No Yes No Yes One Year Yes Credit Card 96.55 6581.9 0 0 134.64 6716.54 Churned Attitude Attitude of service provider +1265-ZFOSD Female 33 Yes 0 Stonyford 95979 39.288127 -122.415841 6 64 None Yes 16.61 Yes Yes Cable 4 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Mailed Check 81.3 5129.3 22.34 0 1063.04 6170 Stayed +1266-NZYUI Female 56 Yes 0 Lee Vining 93541 37.890145 -119.184087 6 72 Offer A Yes 14.65 Yes Yes DSL 20 Yes No Yes Yes No No No Yes Two Year No Bank Withdrawal 66.85 4758.8 0 0 1054.8 5813.6 Stayed +1268-ASBGA Female 66 Yes 0 Huntington Park 90255 33.97803 -118.217141 1 16 Offer D Yes 9.93 Yes Yes Fiber Optic 27 No No No No No Yes No Yes Month-to-Month Yes Credit Card 85.35 1375.15 0 0 158.88 1534.03 Churned Dissatisfaction Limited range of services +1269-FOYWN Male 23 Yes 3 Phillipsville 95559 40.184094 -123.745487 2 44 None Yes 36.86 No No One Year No Bank Withdrawal 20 860.85 0 0 1621.84 2482.69 Stayed +1270-XKUCC Female 24 Yes 1 San Diego 92122 32.85723 -117.209774 1 30 None Yes 12.85 No No Two Year No Credit Card 19.7 599.25 49.79 0 385.5 934.96 Stayed +1271-SJBGZ Male 77 No 0 Forest Knolls 94933 38.010092 -122.689442 0 12 None No Yes DSL 10 No No Yes Yes No Yes No Yes Month-to-Month Yes Bank Withdrawal 43.65 526.95 0 0 0 526.95 Churned Competitor Competitor had better devices +1271-UODNO Male 60 No 0 San Jose 95118 37.255479 -121.889838 0 39 None Yes 5.4 Yes Yes DSL 16 No No No Yes No No No Yes Two Year Yes Credit Card 53.85 2200.7 46.66 0 210.6 2364.64 Stayed +1272-ILHFG Male 48 Yes 3 La Habra 90631 33.940619 -117.9513 1 15 Offer D Yes 17.28 No No One Year No Credit Card 19.65 332.65 0 0 259.2 591.85 Stayed +1273-MTETI Female 69 No 0 Rancho Cucamonga 91737 34.245289 -117.642503 0 4 None Yes 12.86 Yes Yes Fiber Optic 4 No No Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 88.85 372.45 0 0 51.44 423.89 Churned Other Don't know +1282-IHQAC Male 68 No 0 Sheep Ranch 95250 38.244806 -120.417301 0 70 Offer A No Yes Cable 13 No Yes Yes No Yes No No Yes One Year Yes Credit Card 44.05 3011.65 0 0 0 3011.65 Stayed +1285-OKIPP Male 62 No 3 Mission Hills 91345 34.266389 -118.459744 0 1 None Yes 23.2 No Yes Fiber Optic 21 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 79.9 79.9 0 0 23.2 103.1 Churned Attitude Attitude of support person +1291-CUOCY Male 55 Yes 0 Yorkville 95494 38.888351 -123.239647 7 72 None Yes 4.32 Yes Yes Fiber Optic 18 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.6 7962.2 0 0 311.04 8273.24 Stayed +1293-BSEUN Female 64 Yes 3 Volcano 95689 38.481902 -120.603668 9 72 None Yes 6.9 No No Two Year Yes Credit Card 20.7 1482.3 0 0 496.8 1979.1 Stayed +1293-HHSHJ Female 61 No 0 Montrose 91020 34.2112 -118.230625 0 35 Offer C Yes 23.77 No No One Year No Credit Card 21.1 741 14.23 0 831.95 1558.72 Stayed +1297-VQDRP Male 80 Yes 1 Foothill Ranch 92610 33.698728 -117.67768 0 68 Offer A Yes 32.11 Yes Yes Fiber Optic 12 No No Yes Yes Yes Yes No No One Year Yes Credit Card 107.15 7379.8 0 50 2183.48 9613.28 Stayed +1298-PHBTI Male 40 Yes 3 Los Angeles 90049 34.091829 -118.491244 9 71 None Yes 33.67 Yes Yes Fiber Optic 75 No Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 84.8 6152.4 0 0 2390.57 8542.97 Stayed +1299-AURJA Female 43 Yes 2 Twain Harte 95383 38.107441 -120.230625 8 70 None Yes 30.33 Yes No Two Year No Bank Withdrawal 24.7 1685.9 0 0 2123.1 3809 Stayed +1301-LOPVR Male 62 Yes 3 North Hollywood 91605 34.207295 -118.400022 6 29 None No Yes DSL 57 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 55.35 1636.95 0 0 0 1636.95 Stayed +1302-TPUBN Male 58 No 0 West Sacramento 95691 38.627951 -121.593287 0 66 None Yes 21.23 No No Two Year No Bank Withdrawal 19.35 1240.8 0 0 1401.18 2641.98 Stayed +1302-UHBDD Male 70 No 0 Ladera Ranch 92694 33.569186 -117.640055 0 20 Offer D Yes 48.46 No Yes Fiber Optic 23 No No No No Yes Yes No Yes Two Year No Bank Withdrawal 89.95 1648.45 0 0 969.2 2617.65 Stayed +1303-SRDOK Female 52 Yes 2 Rio Dell 95562 40.485849 -124.163234 3 55 Offer B Yes 27.87 No Yes Fiber Optic 17 No No No No No No No Yes Two Year Yes Credit Card 69.05 3842.6 0 0 1532.85 5375.45 Stayed +1304-BCCFO Male 24 Yes 0 Redlands 92374 34.064073 -117.166158 2 9 None Yes 14.91 No Yes Cable 82 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 70.05 564.4 0 0 134.19 698.59 Stayed +1304-NECVQ Female 69 No 0 Somis 93066 34.297628 -119.014627 0 2 Offer E Yes 43.96 Yes Yes Fiber Optic 14 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 78.55 149.55 0 0 87.92 237.47 Churned Competitor Competitor made better offer +1304-SEGFY Female 57 Yes 0 National City 91950 32.67102 -117.095235 7 72 Offer A Yes 2.56 Yes Yes Fiber Optic 24 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 97.85 6841.3 0 0 184.32 7025.62 Stayed +1306-RPWXZ Female 60 No 3 Mc Farland 93250 35.666886 -119.186717 0 49 None Yes 31.7 No No Two Year No Credit Card 20.45 1024.65 0 0 1553.3 2577.95 Stayed +1307-ATKGB Male 21 No 0 Santa Clara 95054 37.393554 -121.965114 0 24 None Yes 27.91 No Yes Fiber Optic 59 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.55 2187.15 0 0 669.84 2856.99 Stayed +1307-TVUFB Male 66 No 0 Santa Ynez 93460 34.630356 -120.032564 0 42 None Yes 13.51 Yes Yes Fiber Optic 19 No Yes No No No No No Yes One Year Yes Bank Withdrawal -5 3344.1 0 0 567.42 3911.52 Stayed +1309-BXVOQ Male 27 Yes 0 Old Station 96071 40.656287 -121.428965 1 21 Offer D Yes 21.83 Yes Yes Fiber Optic 59 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.1 2249.95 0 0 458.43 2708.38 Churned Price Long distance charges +1309-XGFSN Male 72 Yes 1 Pinon Hills 92372 34.459322 -117.629729 1 52 None Yes 7.04 Yes Yes DSL 22 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 80.85 4079.55 0 0 366.08 4445.63 Stayed +1310-QRITU Female 40 No 0 Hinkley 92347 34.983808 -117.239306 0 18 None Yes 38.32 Yes Yes DSL 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.3 913.3 0 0 689.76 1603.06 Stayed +1319-YLZJG Male 62 Yes 0 Dutch Flat 95714 39.197215 -120.83679 9 12 Offer D Yes 39 No Yes Fiber Optic 7 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.6 959.9 0 0 468 1427.9 Stayed +1320-GVNHT Male 56 Yes 2 Glendale 91207 34.182378 -118.262922 4 72 None Yes 27.88 Yes Yes Fiber Optic 30 Yes Yes Yes No Yes Yes Yes No Two Year Yes Credit Card 108.4 7767.25 0 30 2007.36 9804.61 Stayed +1320-HTRDR Female 30 No 0 Fellows 93224 35.215731 -119.57013 0 3 Offer E Yes 47.51 Yes Yes Fiber Optic 85 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.5 220.6 0 0 142.53 363.13 Churned Attitude Attitude of service provider +1320-REHCS Male 75 No 0 Inglewood 90301 33.956445 -118.358634 0 52 None Yes 23.04 Yes Yes Fiber Optic 25 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.75 5832 6.26 0 1198.08 7023.82 Stayed +1322-AGOQM Male 57 No 0 Mather 95655 38.549822 -121.266725 0 46 None No Yes DSL 26 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 30.3 1380.1 0 0 0 1380.1 Churned Dissatisfaction Service dissatisfaction +1323-OOEPC Female 45 Yes 0 Prather 93651 37.007238 -119.505661 1 53 None Yes 41.74 Yes Yes Fiber Optic 24 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 98.4 5149.5 0 0 2212.22 7361.72 Churned Price Extra data charges +1324-NLTJE Female 73 No 0 Emeryville 94608 37.83726 -122.287648 0 15 Offer D Yes 17.19 Yes Yes DSL 19 No No No Yes No No No Yes Month-to-Month No Credit Card 55 757.1 0 0 257.85 1014.95 Churned Other Don't know +1325-USMEC Male 58 Yes 0 Pearblossom 93553 34.445239 -117.894868 10 70 Offer A Yes 48 Yes Yes Fiber Optic 13 Yes Yes Yes No Yes No No Yes Two Year Yes Credit Card 99.35 6944.5 0 0 3360 10304.5 Stayed +1328-EUZHC Female 59 Yes 0 Carson 90746 33.859171 -118.252272 4 18 None Yes 25.54 No No Two Year No Credit Card 20.1 370.5 0 0 459.72 830.22 Stayed +1329-VHWNP Female 42 No 0 Grover Beach 93433 35.120833 -120.61843 0 7 None No Yes DSL 4 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.05 189.95 0 0 0 189.95 Stayed +1333-PBMXB Female 40 Yes 2 Santa Ana 92703 33.748635 -117.906125 1 54 None Yes 28.87 Yes No One Year Yes Bank Withdrawal 24.75 1342.15 0 0 1558.98 2901.13 Stayed +1334-FJSVR Male 64 No 0 Sequoia National Park 93262 36.527243 -118.594938 0 1 Offer E No Yes DSL 7 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.25 24.25 0 0 0 24.25 Churned Dissatisfaction Lack of self-service on Website +1334-PDUKM Female 48 Yes 0 Palomar Mountain 92060 33.309852 -116.823091 5 68 Offer A Yes 9.76 Yes Yes Fiber Optic 15 No Yes Yes No No No No No One Year No Credit Card 86.45 5762.95 0 150 663.68 6576.63 Stayed +1335-HQMKX Female 49 Yes 0 Los Angeles 90044 33.952714 -118.292061 6 72 Offer A Yes 46.1 Yes Yes Fiber Optic 23 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 101.35 7323.15 0 0 3319.2 10642.35 Stayed +1335-MXCSE Male 24 Yes 1 Shoshone 92384 35.924252 -116.188668 5 55 None Yes 46.61 No Yes DSL 30 No No Yes Yes No No No Yes Two Year Yes Credit Card 55.25 3119.9 0 0 2563.55 5683.45 Stayed +1335-NTIUC Male 61 No 0 Pacoima 91331 34.255442 -118.421314 0 9 None No Yes DSL 7 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.95 190.25 0 0 0 190.25 Stayed +1336-EZFZY Female 33 No 0 Kings Beach 96143 39.246654 -120.029273 0 4 None Yes 25.8 No No Month-to-Month No Credit Card 20.05 83.3 0 0 103.2 186.5 Stayed +1337-BOZWO Male 25 Yes 2 Canby 96015 41.486953 -120.913975 2 18 None No Yes DSL 59 No Yes Yes No Yes No No Yes One Year No Credit Card 46.4 812.4 0 0 0 812.4 Stayed +1338-CECEE Male 28 Yes 0 Mount Hermon 95041 37.051166 -122.056194 4 41 None Yes 13.58 Yes Yes DSL 51 No Yes Yes No Yes No No Yes One Year No Bank Withdrawal 68.5 2839.95 38.37 0 556.78 3358.36 Stayed +1342-JPNKI Male 33 No 0 Lake Forest 92630 33.644849 -117.684254 0 10 Offer D Yes 5.92 Yes Yes Fiber Optic 11 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.05 834.1 0 0 59.2 893.3 Churned Other Don't know +1343-EHPYB Male 61 Yes 0 San Diego 92122 32.85723 -117.209774 2 63 None Yes 48.95 Yes Yes Fiber Optic 13 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.4 6603 0 0 3083.85 9686.85 Churned Competitor Competitor made better offer +1345-GKDZZ Male 20 No 1 Riverside 92507 33.976328 -117.319786 0 6 None Yes 17.53 No No Month-to-Month No Credit Card 19.55 128.6 0 0 105.18 233.78 Stayed +1345-ZUKID Male 24 No 0 Magalia 95954 39.933852 -121.584371 0 14 Offer D Yes 26.02 No No One Year No Mailed Check 19.35 324.8 0 0 364.28 689.08 Stayed +1346-PJWTK Male 63 Yes 0 Corona 92880 33.918043 -117.617809 1 61 None Yes 17.73 No Yes Fiber Optic 2 No Yes Yes Yes No Yes Yes Yes Month-to-Month No Credit Card 94.15 5731.85 0 0 1081.53 6813.38 Stayed +1346-UFHAX Female 59 No 0 Woodbridge 95258 38.169605 -121.310964 0 13 Offer D Yes 33.69 Yes Yes Fiber Optic 15 Yes No No No No No No No Month-to-Month Yes Credit Card 80 1029.35 0 0 437.97 1467.32 Stayed +1347-KTTTA Male 22 Yes 0 Canyon Country 91351 34.422519 -118.420717 10 64 Offer B Yes 40.49 No Yes Fiber Optic 69 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 102.45 6654.1 0 0 2591.36 9245.46 Stayed +1349-WXNGG Male 57 No 0 Glendale 91207 34.182378 -118.262922 0 1 None Yes 12 No No Month-to-Month No Bank Withdrawal 20.05 20.05 0 0 12 32.05 Churned Attitude Attitude of support person +1352-HNSAW Female 26 Yes 3 Aliso Viejo 92656 33.571259 -117.731917 9 72 None Yes 34.69 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 115.6 8220.4 0 140 2497.68 10858.08 Stayed +1352-VHKAJ Male 30 Yes 2 Berkeley 94709 37.878554 -122.26609 1 27 None Yes 13.55 Yes Yes Cable 59 No No No Yes Yes Yes Yes No Month-to-Month No Bank Withdrawal 71.6 1957.1 0 140 365.85 2462.95 Stayed +1353-GHZOS Male 22 Yes 0 San Diego 92115 32.762506 -117.07245 10 22 Offer D Yes 6.03 No Yes DSL 51 Yes No No No Yes No No Yes One Year Yes Bank Withdrawal 59.75 1374.35 0 0 132.66 1507.01 Stayed +1353-LJWEM Male 23 No 0 Cottonwood 96022 40.336392 -122.448533 0 11 Offer D Yes 28.76 No Yes DSL 27 No Yes Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal -10 688.5 49.24 0 316.36 955.62 Stayed +1354-YZFNB Male 53 Yes 3 Mad River 95552 40.390301 -123.412327 0 4 Offer E Yes 29.09 No No Two Year No Credit Card 19.55 68.8 0 0 116.36 185.16 Stayed +1355-KUSBG Female 56 Yes 2 Fall River Mills 96028 41.017282 -121.468945 1 7 Offer E Yes 9.1 Yes Yes DSL 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 48.8 349.8 0 0 63.7 413.5 Stayed +1356-MKYSK Male 44 No 0 Castro Valley 94546 37.708327 -122.083473 0 6 Offer E Yes 46.59 No Yes DSL 7 Yes No Yes Yes Yes Yes Yes No Month-to-Month No Credit Card 78.65 483.3 0 10 279.54 772.84 Stayed +1357-BIJKI Male 46 Yes 0 Mission Viejo 92691 33.611945 -117.665867 10 50 Offer B Yes 38.29 Yes Yes Fiber Optic 16 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 98.25 4858.7 3.55 0 1914.5 6769.65 Stayed +1357-MVDOZ Male 25 Yes 1 Firebaugh 93622 36.785618 -120.625382 7 11 Offer D Yes 21.14 No Yes DSL 47 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.65 683.25 0 0 232.54 915.79 Stayed +1360-JYXKQ Female 68 Yes 0 South Gate 90280 33.944624 -118.192615 1 54 None Yes 22.05 No Yes Fiber Optic 17 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.1 5437.1 0 0 1190.7 6627.8 Stayed +1360-RCYRT Male 45 Yes 1 Forest Knolls 94933 38.010092 -122.689442 2 23 Offer D No Yes DSL 19 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 30.35 678.75 0 0 0 678.75 Stayed +1360-XFJMR Female 50 Yes 0 Washington 95986 39.34128 -120.786867 6 67 None Yes 17.72 Yes Yes Fiber Optic 23 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 109.7 7344.45 0 0 1187.24 8531.69 Stayed +1363-TXLSL Male 80 Yes 0 San Lucas 93954 36.125529 -120.864443 0 1 Offer E Yes 39.1 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 70.3 0 0 39.1 109.4 Churned Competitor Competitor had better devices +1370-GGAWX Female 55 No 0 Beverly Hills 90211 34.063947 -118.383001 0 46 None Yes 33.18 Yes Yes Fiber Optic 3 No Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 94.15 4408.45 0 0 1526.28 5934.73 Stayed +1371-DWPAZ Female 64 Yes 0 Redcrest 95569 40.363446 -123.835041 2 10 None No Yes DSL 8 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 56.05 560.5 0 0 0 560.5 Stayed +1371-OJCEK Female 25 No 0 Standish 96128 40.346634 -120.386422 0 48 None Yes 13.67 Yes No One Year No Bank Withdrawal 24.35 1133.7 0 0 656.16 1789.86 Stayed +1371-WEPDS Male 71 Yes 0 Chowchilla 93610 37.100948 -120.270136 8 40 None Yes 28.56 No Yes DSL 18 No No No No No Yes Yes No One Year No Bank Withdrawal 55.8 2283.3 0 50 1142.4 3475.7 Stayed +1373-ORVIZ Female 62 Yes 0 Modesto 95351 37.621458 -121.012295 1 11 Offer D Yes 15.69 Yes Yes DSL 12 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 66.35 740.8 0 0 172.59 913.39 Churned Competitor Competitor had better devices +1374-DMZUI Female 65 No 0 San Ramon 94583 37.766556 -121.976784 0 4 Offer E Yes 49.5 Yes Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.3 424.45 0 0 198 622.45 Churned Competitor Competitor made better offer +1376-HHBDV Female 37 No 0 Santa Monica 90401 34.015481 -118.493231 0 30 Offer C Yes 10.74 No Yes DSL 13 Yes No No No No No No Yes Month-to-Month Yes Credit Card 48.8 1536.75 0 0 322.2 1858.95 Stayed +1379-FRVEB Male 31 No 1 San Bernardino 92401 34.105935 -117.2914 0 15 Offer D Yes 30.22 Yes Yes Fiber Optic 12 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91 1430.05 0 0 453.3 1883.35 Stayed +1383-EZRWL Female 62 No 0 Long Beach 90810 33.819814 -118.222416 0 7 Offer E Yes 48.22 No No Month-to-Month No Mailed Check 20.05 164.85 0 0 337.54 502.39 Churned Other Moved +1384-RCUXW Male 58 No 0 French Gulch 96033 40.740138 -122.587476 0 16 None Yes 34.18 Yes Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Credit Card 80.55 1248.9 0 0 546.88 1795.78 Stayed +1385-TQOZW Female 32 No 0 Branscomb 95417 39.710591 -123.682799 0 9 Offer E Yes 45.99 No No Month-to-Month Yes Credit Card 20.45 147.55 0 0 413.91 561.46 Stayed +1386-ZIKUV Male 42 No 0 Glenhaven 95443 39.045246 -122.743181 0 7 Offer E Yes 33.18 No No Month-to-Month Yes Credit Card 18.95 130.55 0 0 232.26 362.81 Stayed +1389-CXMLU Male 65 No 0 Downey 90242 33.921793 -118.140588 0 3 Offer E Yes 26.32 Yes Yes Fiber Optic 8 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 91.05 289.1 0 0 78.96 368.06 Churned Competitor Competitor made better offer +1389-WNUIB Female 21 Yes 3 San Diego 92154 32.578103 -117.012975 7 20 None Yes 15.29 Yes Yes Cable 59 Yes No No No Yes Yes Yes No One Year No Bank Withdrawal 76 1588.75 7.3 70 305.8 1957.25 Stayed +1391-UBDAR Male 27 No 0 Riverside 92504 33.9108 -117.398153 0 11 Offer D Yes 18.33 No Yes Fiber Optic 76 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 72.9 818.45 0 0 201.63 1020.08 Stayed +1393-IMKZG Female 50 No 0 Fullerton 92831 33.879983 -117.895482 0 1 None Yes 2.7 No Yes Fiber Optic 14 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.85 95.85 0 0 2.7 98.55 Joined +1394-SUIUH Female 70 Yes 0 Mount Shasta 96067 41.33832 -122.290756 4 44 None Yes 44.44 No Yes Fiber Optic 6 Yes Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 85.15 3670.5 0 0 1955.36 5625.86 Stayed +1395-OFUWC Male 44 Yes 3 Los Angeles 90067 34.057496 -118.413959 5 43 Offer B No Yes Cable 53 No Yes No No No No No Yes Month-to-Month No Credit Card 29.3 1224.05 0 0 0 1224.05 Stayed +1395-WSWXR Male 40 No 0 Weldon 93283 35.55647 -118.244914 0 24 None Yes 47.51 No No Two Year No Credit Card 20.75 487.05 0 0 1140.24 1627.29 Stayed +1396-QWFBJ Female 32 Yes 0 Rancho Santa Margarita 92688 33.624654 -117.611733 1 21 None Yes 5.07 No Yes Fiber Optic 26 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.05 1565.7 0 0 106.47 1672.17 Churned Dissatisfaction Lack of self-service on Website +1397-XKKWR Male 47 No 0 San Jose 95112 37.343827 -121.883119 0 7 None No Yes DSL 14 Yes No Yes No No No No Yes One Year No Credit Card 35.3 264.8 0 0 0 264.8 Stayed +1399-OUPJN Female 43 Yes 2 Bellflower 90706 33.887676 -118.127289 3 57 None Yes 12.26 No No Two Year No Bank Withdrawal 19.75 1272.05 0 0 698.82 1970.87 Stayed +1399-UBQIU Male 35 No 0 Orange 92867 33.81859 -117.821288 0 11 None Yes 16.14 No Yes DSL 8 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal -3 712.25 0 0 177.54 889.79 Stayed +1400-MMYXY Male 71 Yes 0 Alhambra 91801 34.090925 -118.128164 1 3 None Yes 41.3 Yes Yes Fiber Optic 2 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 105.9 334.65 0 0 123.9 458.55 Churned Attitude Attitude of service provider +1400-WIVLL Male 31 Yes 0 Oakdale 95361 37.785033 -120.776141 2 57 None Yes 16.78 Yes Yes Fiber Optic 29 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 107.95 5969.85 0 0 956.46 6926.31 Stayed +1401-FTHFQ Male 64 Yes 1 Culver City 90232 34.019323 -118.391902 2 23 Offer D Yes 24.22 No No One Year Yes Credit Card 20 445.3 0 0 557.06 1002.36 Stayed +1402-PTHGN Female 22 Yes 2 Elk Grove 95624 38.434138 -121.30587 7 18 Offer D Yes 40.36 No Yes DSL 51 Yes Yes No Yes No No No Yes One Year Yes Credit Card 61.5 1087.45 0 0 726.48 1813.93 Stayed +1403-GYAFU Male 47 Yes 2 Irvine 92604 33.688546 -117.788091 5 70 Offer A Yes 48.57 No No Two Year No Credit Card 20.05 1360.25 0 0 3399.9 4760.15 Stayed +1403-LKLIK Female 23 Yes 3 Olympic Valley 96146 39.191797 -120.212401 3 33 None Yes 28.4 No No One Year No Credit Card 20.1 579.4 0 0 937.2 1516.6 Stayed +1406-PUQVY Male 29 No 1 Madison 95653 38.674276 -121.961866 0 1 Offer E Yes 6.35 No Yes DSL 76 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.9 49.9 0 0 6.35 56.25 Joined +1407-DIGZV Female 32 Yes 2 Redding 96003 40.677649 -122.29467 9 3 None Yes 45.33 No No Two Year No Mailed Check 19.1 52 0 0 135.99 187.99 Joined +1409-PHXTF Male 77 Yes 0 Lemon Grove 91945 32.733564 -117.033713 5 54 Offer B Yes 32.56 Yes Yes Fiber Optic 16 No Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 110.45 6077.75 0 0 1758.24 7835.99 Stayed +1410-RSCMR Male 47 Yes 2 Edwards 93523 34.966777 -117.961179 3 7 None Yes 49.98 No Yes Cable 25 Yes No Yes Yes No Yes Yes Yes Month-to-Month Yes Credit Card 71.35 515.75 0 0 349.86 865.61 Stayed +1414-YADCW Male 45 Yes 0 Deer Park 94576 38.554383 -122.474773 3 70 Offer A Yes 1.07 No Yes Fiber Optic 21 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 84.6 5706.2 0 0 74.9 5781.1 Stayed +1415-YFWLT Female 68 No 0 Shaver Lake 93664 37.223 -119.001021 0 1 Offer E Yes 30.23 No Yes Fiber Optic 30 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 89.3 89.3 0 0 30.23 119.53 Churned Competitor Competitor had better devices +1421-HCERK Male 75 Yes 0 Lakeshore 93634 37.290606 -119.216328 6 30 None Yes 33.48 Yes Yes Fiber Optic 22 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 105.7 3181.8 0 0 1004.4 4186.2 Stayed +1422-DGUBX Male 64 Yes 0 Sacramento 95832 38.445939 -121.496855 4 32 None Yes 43.11 Yes Yes Fiber Optic 18 No No No Yes No No No Yes One Year Yes Bank Withdrawal 79.25 2619.15 16.96 0 1379.52 3981.71 Stayed +1423-BMPBQ Female 62 Yes 1 Anaheim 92808 33.850452 -117.726668 1 1 Offer E Yes 28.28 No No Month-to-Month Yes Credit Card 19 19 0 0 28.28 47.28 Joined +1427-VERSM Female 62 Yes 0 Shasta 96087 40.617614 -122.512861 3 56 Offer B Yes 7 No Yes Fiber Optic 18 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.7 5669.5 0 0 392 6061.5 Stayed +1428-GTBJJ Male 20 No 0 Jenner 95450 38.505995 -123.187019 0 11 None Yes 5.4 No Yes Fiber Optic 41 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.55 824.75 0 0 59.4 884.15 Churned Price Long distance charges +1428-IEDPR Male 54 No 0 Sacramento 95816 38.574856 -121.46504 0 52 None Yes 20.8 Yes Yes Fiber Optic 30 Yes No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 109.3 5731.4 3.85 60 1081.6 6869.15 Stayed +1429-UYJSV Female 57 No 0 San Jose 95119 37.233226 -121.78809 0 12 Offer D Yes 36.65 No No One Year No Credit Card 19.7 260.9 0 0 439.8 700.7 Stayed +1430-SFQSA Male 46 No 0 Stockton 95212 38.049457 -121.21653 0 29 Offer C No Yes DSL 8 Yes No No Yes No No No Yes One Year No Mailed Check 35.6 1072.6 0 0 0 1072.6 Stayed +1431-AIDJQ Male 44 Yes 1 Walnut Creek 94598 37.916648 -122.008483 1 33 Offer C Yes 1.62 No Yes Cable 30 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 82.1 2603.1 0 0 53.46 2656.56 Stayed +1431-CYWMH Female 35 Yes 1 Fish Camp 93623 37.483535 -119.679414 0 22 Offer D Yes 46.45 No No Month-to-Month No Bank Withdrawal 19.05 454.05 0 0 1021.9 1475.95 Stayed +1432-FPAXX Female 53 No 0 Beale Afb 95903 39.125311 -121.392283 0 29 None No Yes DSL 7 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.6 856.35 0 0 0 856.35 Churned Dissatisfaction Product dissatisfaction +1436-ZMJAN Female 62 Yes 0 Gerber 96035 40.03194 -122.176023 6 10 Offer D Yes 37.08 No Yes Cable 7 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 67.8 653.15 0 0 370.8 1023.95 Stayed +1439-LCGVL Female 42 Yes 0 Los Angeles 90035 34.051809 -118.383843 10 26 Offer C Yes 1.75 No No One Year No Credit Card -5 459.6 0 0 45.5 505.1 Stayed +1442-BQPVU Female 33 No 0 Culver City 90230 33.993991 -118.39704 0 13 None No Yes DSL 28 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 29.15 357.15 0 0 0 357.15 Stayed +1442-OKRJE Male 40 Yes 2 Los Angeles 90021 34.029043 -118.239504 7 66 None Yes 39.45 No Yes Fiber Optic 19 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.15 7031.3 0 0 2603.7 9635 Stayed +1444-VVSGW Male 51 Yes 0 Los Molinos 96055 40.059385 -122.091481 1 70 Offer A Yes 17.17 Yes Yes Fiber Optic 20 Yes Yes Yes Yes Yes Yes Yes No One Year No Credit Card 115.65 7968.85 0 10 1201.9 9180.75 Churned Dissatisfaction Product dissatisfaction +1447-GIQMR Male 54 Yes 0 Los Angeles 90062 34.003553 -118.308933 1 1 None Yes 2.2 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.15 69.15 0 0 2.2 71.35 Churned Competitor Competitor offered more data +1447-PJGGA Female 39 No 0 San Diego 92117 32.825086 -117.199424 0 57 None Yes 17.55 No Yes Fiber Optic 15 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 95.25 5464.65 0 0 1000.35 6465 Churned Competitor Competitor made better offer +1448-CYWKC Female 61 Yes 3 Coronado 92118 32.68674 -117.186612 2 58 None Yes 43.01 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 105.2 6225.4 34.83 0 2494.58 8685.15 Stayed +1448-PWKYE Male 48 Yes 0 Shafter 93263 35.490705 -119.286833 1 1 Offer E Yes 35.71 No Yes Cable 3 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 80 80 0 0 35.71 115.71 Churned Competitor Competitor had better devices +1449-XQEMT Male 33 No 0 Susanville 96130 40.559177 -120.612113 0 3 Offer E Yes 15.12 No No Month-to-Month Yes Mailed Check 19.8 58.15 0 0 45.36 103.51 Churned Price Long distance charges +1450-GALXR Female 33 No 0 Friant 93626 37.027663 -119.69056 0 10 None Yes 14.53 Yes Yes Fiber Optic 30 No No No Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 98.5 1058.25 0 110 145.3 1313.55 Churned Competitor Competitor had better devices +1450-SKCVI Female 22 No 0 Del Mar 92014 32.948262 -117.256086 0 56 None Yes 35.59 No Yes Fiber Optic 69 No Yes No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 73.85 4092.85 0 0 1993.04 6085.89 Churned Attitude Attitude of support person +1452-KIOVK Male 42 No 3 Los Angeles 90007 34.027337 -118.28515 0 22 Offer D Yes 29.54 Yes Yes Fiber Optic 53 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 89.1 1949.4 0 0 649.88 2599.28 Stayed +1452-UZOSF Male 31 Yes 1 Guerneville 95446 38.52576 -123.013347 9 72 Offer A Yes 7.16 Yes Yes Fiber Optic 24 Yes Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 106.1 7548.6 23.39 0 515.52 8040.73 Stayed +1452-VOQCH Male 61 No 0 Hinkley 92347 34.983808 -117.239306 0 1 None Yes 4.53 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.1 75.1 0 0 4.53 79.63 Joined +1452-XRSJV Female 59 Yes 2 Oakland 94612 37.809014 -122.269739 3 39 None Yes 15.06 No Yes DSL 11 Yes No No No No No No Yes Month-to-Month No Credit Card 51.05 2066 0 0 587.34 2653.34 Stayed +1453-RZFON Female 39 No 3 Cantua Creek 93608 36.488056 -120.407691 0 1 Offer E Yes 9 No Yes Cable 53 Yes No No No No No No Yes Month-to-Month No Credit Card 49.9 49.9 0 0 9 58.9 Joined +1455-ESIQH Male 44 No 0 Oakland 94619 37.787186 -122.14633 0 1 None Yes 16.06 No Yes Fiber Optic 3 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.1 89.1 0 0 16.06 105.16 Churned Other Moved +1455-HFBXA Male 61 Yes 0 Bethel Island 94511 38.050558 -121.646924 3 52 Offer B Yes 18.02 Yes Yes Fiber Optic 3 Yes No Yes Yes No No No No Two Year Yes Credit Card 91.6 4627.8 0 60 937.04 5624.84 Stayed +1455-UGQVH Male 35 Yes 0 Acampo 95220 38.200231 -121.235034 1 10 Offer D Yes 1.09 Yes Yes Fiber Optic 18 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.5 1037.75 0 0 10.9 1048.65 Churned Dissatisfaction Lack of self-service on Website +1456-TWCGB Male 34 No 0 Bakersfield 93309 35.342891 -119.064803 0 4 None Yes 38.01 No Yes Cable 5 No Yes No No No No No Yes Month-to-Month No Mailed Check 49.25 208.45 0 0 152.04 360.49 Stayed +1459-QNFQT Male 21 Yes 0 San Jose 95122 37.32886 -121.834567 7 70 Offer A No Yes DSL 30 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 59.5 4144.8 23.72 0 0 4121.08 Stayed +1460-UZPRJ Male 39 Yes 0 Heber 92249 32.730583 -115.501083 7 60 None Yes 30.14 No No Two Year No Credit Card 19.95 1258.15 0 0 1808.4 3066.55 Stayed +1465-LNTLJ Male 78 Yes 0 Santa Barbara 93109 34.406256 -119.726936 7 8 Offer E Yes 25.57 No Yes Cable 12 No No Yes Yes No Yes Yes Yes Two Year Yes Credit Card 64.4 581.7 0 0 204.56 786.26 Stayed +1465-VINDH Female 31 Yes 0 Los Angeles 90028 34.099869 -118.326843 1 10 None Yes 32.07 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 102.1 1068.85 0 0 320.7 1389.55 Churned Competitor Competitor offered higher download speeds +1465-WCZVT Female 44 Yes 3 Badger 93603 36.64545 -118.924982 1 3 None Yes 30.34 No No Month-to-Month No Credit Card 19.65 60.65 0 0 91.02 151.67 Joined +1468-DEFNC Male 69 Yes 1 San Jose 95130 37.277592 -121.986477 9 64 None Yes 37.09 Yes No Two Year Yes Bank Withdrawal 24.4 1548.65 0 0 2373.76 3922.41 Stayed +1469-LBJQJ Female 39 Yes 0 Victorville 92392 34.486835 -117.362274 6 66 Offer A Yes 42.23 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.2 6936.85 0 0 2787.18 9724.03 Stayed +1470-PSXNM Male 27 Yes 2 San Diego 92110 32.76501 -117.19938 7 49 None Yes 36.08 Yes Yes Fiber Optic 59 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 93.65 4520.15 33.13 0 1767.92 6254.94 Stayed +1471-GIQKQ Female 37 No 0 Niland 92257 33.345825 -115.596574 0 1 None Yes 44.98 No Yes DSL 27 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 49.95 49.95 0 0 44.98 94.93 Joined +1472-TNCWL Male 55 No 1 El Sobrante 94803 37.963995 -122.288296 0 36 None Yes 21.3 No Yes Fiber Optic 18 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.7 3512.5 0 0 766.8 4279.3 Stayed +1474-JUWSM Female 24 Yes 0 Lynwood 90262 33.923573 -118.200669 8 58 None Yes 26.99 Yes Yes Cable 53 Yes No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 68.4 3972.25 0 0 1565.42 5537.67 Stayed +1475-VWVDO Male 55 No 0 Dos Palos 93620 37.045728 -120.630682 0 7 Offer E Yes 34.59 No Yes Fiber Optic 12 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 490.55 0 0 242.13 732.68 Stayed +1478-VPOAD Female 39 No 0 Calpine 96124 39.672813 -120.456699 0 1 Offer E Yes 37.5 No Yes DSL 3 No No No No No No No Yes Month-to-Month No Bank Withdrawal 43.8 43.8 0 0 37.5 81.3 Joined +1480-BKXGA Male 75 Yes 0 Mentone 92359 34.103578 -117.04054 5 72 Offer A Yes 21.37 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 116.05 8404.9 0 120 1538.64 10063.54 Stayed +1480-IVEVR Male 76 Yes 0 Montara 94037 37.540582 -122.509594 2 35 None Yes 4.16 Yes Yes Fiber Optic 28 No No Yes No No No No Yes One Year Yes Bank Withdrawal 81.6 2815.25 0 0 145.6 2960.85 Stayed +1481-ZUWZA Male 52 No 0 Klamath 95548 41.572813 -124.035011 0 28 None Yes 35.52 Yes Yes Fiber Optic 26 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 94.5 2659.4 0 0 994.56 3653.96 Churned Dissatisfaction Service dissatisfaction +1482-OXZSY Male 45 No 0 Freedom 95019 36.936228 -121.785559 0 30 Offer C Yes 17.26 Yes Yes Fiber Optic 19 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.4 2936.25 0 0 517.8 3454.05 Stayed +1485-YDHMM Male 49 Yes 1 San Ardo 93450 35.996008 -120.85305 1 52 None Yes 11.3 Yes Yes Fiber Optic 10 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.25 4631.7 0 0 587.6 5219.3 Stayed +1488-PBLJN Female 63 Yes 1 San Diego 92124 32.827238 -117.089287 1 72 Offer A Yes 31.83 Yes Yes Fiber Optic 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 116.85 8477.7 0 0 2291.76 10769.46 Stayed +1488-SYSFC Male 31 Yes 1 Arcadia 91007 34.128284 -118.047732 10 31 None Yes 9.56 No No Month-to-Month Yes Bank Withdrawal 20.65 702.05 43.76 0 296.36 954.65 Stayed +1492-KGETH Male 25 Yes 1 Ojai 93023 34.581308 -118.931948 2 70 Offer A Yes 35.9 Yes Yes Cable 59 Yes Yes Yes Yes No Yes Yes Yes One Year No Bank Withdrawal 78.35 5445.95 0 0 2513 7958.95 Stayed +1492-QGCLU Male 51 Yes 2 San Diego 92109 32.787836 -117.232376 5 53 None Yes 26.84 Yes Yes Cable 12 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 85.7 4616.1 0 0 1422.52 6038.62 Stayed +1493-AMTIE Male 28 No 0 Ivanhoe 93235 36.385818 -119.224243 0 1 Offer E Yes 10.98 No No Month-to-Month Yes Bank Withdrawal 20.2 20.2 0 0 10.98 31.18 Churned Price Long distance charges +1494-EJZDW Female 51 Yes 3 Nice 95464 39.12334 -122.838198 1 10 None Yes 18.62 No No Two Year No Credit Card 20.15 220.8 0 0 186.2 407 Stayed +1496-GGSUK Female 68 No 0 Fulton 95439 38.493888 -122.777141 0 1 None No Yes Cable 9 No No No No No No No Yes Month-to-Month Yes Mailed Check 25.7 25.7 0 0 0 25.7 Churned Attitude Attitude of service provider +1498-DQNRX Female 46 Yes 0 Westwood 96137 40.271535 -121.018087 0 29 None Yes 5.69 No No Month-to-Month No Mailed Check 19.85 573.05 0 0 165.01 738.06 Stayed +1498-NHTLT Male 21 Yes 3 Citrus Heights 95621 38.69549 -121.307864 4 59 Offer B Yes 42.37 No Yes Cable 73 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 86.75 5186 0 150 2499.83 7835.83 Stayed +1501-SGHBW Male 34 No 0 Guatay 91931 32.857946 -116.561917 0 2 None Yes 19.52 No Yes Cable 16 No No No No No No No Yes Month-to-Month No Credit Card 45.85 81 0 0 39.04 120.04 Churned Competitor Competitor made better offer +1502-XFCVR Female 57 No 0 Los Angeles 90038 34.088017 -118.327168 0 58 Offer B Yes 14.99 No Yes Fiber Optic 12 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.45 6145.85 0 0 869.42 7015.27 Churned Competitor Competitor offered higher download speeds +1506-YJTYT Male 21 Yes 1 Oakley 94561 37.999406 -121.686241 9 45 Offer B Yes 25.69 Yes Yes DSL 26 Yes Yes No Yes Yes No No Yes Two Year No Credit Card 73.85 3371 0 0 1156.05 4527.05 Stayed +1508-DFXCU Male 32 No 0 Riverside 92501 33.994676 -117.372498 0 12 None Yes 11.04 No Yes Fiber Optic 16 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 81.45 912 0 0 132.48 1044.48 Stayed +1513-XNPPH Female 36 No 0 Los Angeles 90037 34.002642 -118.287596 0 12 Offer D Yes 17.46 No Yes Fiber Optic 9 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.4 1095.65 0 0 209.52 1305.17 Churned Dissatisfaction Product dissatisfaction +1518-OMDIK Male 23 Yes 0 Rohnert Park 94928 38.34719 -122.697822 6 33 Offer C Yes 48.49 No Yes DSL 51 No No No No No No No Yes Month-to-Month Yes Credit Card 44.55 1462.6 0 0 1600.17 3062.77 Stayed +1518-VOWAV Female 31 No 0 Fallbrook 92028 33.362575 -117.299644 0 9 Offer E Yes 36.43 No Yes DSL 16 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 74.65 703.55 0 0 327.87 1031.42 Churned Competitor Competitor made better offer +1522-VVDMG Male 25 Yes 0 Oakland 94611 37.828416 -122.216005 1 7 None Yes 19.23 No Yes Fiber Optic 52 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.75 608.8 26.02 0 134.61 717.39 Churned Dissatisfaction Poor expertise of online support +1525-LNLOJ Male 34 Yes 0 Bakersfield 93305 35.391733 -118.984109 5 66 None Yes 32.04 Yes Yes DSL 19 No No Yes No Yes No No Yes Two Year Yes Bank Withdrawal 63.3 4189.7 40.62 0 2114.64 6263.72 Stayed +1527-SXDPN Male 63 Yes 0 San Diego 92109 32.787836 -117.232376 1 52 None Yes 46.59 Yes Yes Fiber Optic 26 No No Yes Yes No Yes Yes No Two Year Yes Bank Withdrawal 96.25 4990.25 0 120 2422.68 7532.93 Churned Competitor Competitor made better offer +1530-ZTDOZ Female 57 Yes 0 Studio City 91604 34.139082 -118.39275 6 49 None No Yes Cable 11 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 40.65 2070.75 0 0 0 2070.75 Stayed +1534-OULXE Female 34 Yes 2 Atherton 94027 37.454924 -122.203168 2 61 Offer B Yes 42.85 No Yes DSL 11 Yes No No No No No No Yes One Year Yes Bank Withdrawal 49.7 2961.4 0 0 2613.85 5575.25 Stayed +1535-VTJOQ Female 19 No 0 Thornton 95686 38.157794 -121.520223 0 24 None Yes 26.64 Yes No Two Year No Credit Card 25.15 553 0 0 639.36 1192.36 Stayed +1536-HBSWP Female 33 No 0 Terra Bella 93270 35.939068 -119.043666 0 1 None Yes 14.93 No Yes DSL 4 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 49.9 49.9 0 0 14.93 64.83 Joined +1536-YHDOE Male 58 Yes 3 Round Mountain 96084 40.923558 -122.059933 10 17 None Yes 32.27 Yes Yes Cable 28 Yes No No Yes No No No Yes One Year Yes Credit Card 62.1 1096.65 0 0 548.59 1645.24 Stayed +1539-LNKHM Female 53 No 0 Orange Cove 93646 36.633498 -119.298895 0 12 Offer D Yes 23.2 No No Month-to-Month No Credit Card 20.4 266.6 0 0 278.4 545 Stayed +1541-ETJZO Male 58 No 0 Wheatland 95692 39.043387 -121.409837 0 1 Offer E Yes 47.83 Yes Yes DSL 12 No No Yes Yes No No No No Month-to-Month No Mailed Check 62.05 62.05 0 10 47.83 119.88 Churned Other Moved +1543-LLLFT Male 77 Yes 0 Waterford 95386 37.669516 -120.626964 2 61 None Yes 2.19 Yes Yes Fiber Optic 8 No Yes Yes Yes Yes No No Yes One Year Yes Credit Card 98.3 6066.55 0 0 133.59 6200.14 Stayed +1544-JJMYL Male 19 No 0 San Jose 95119 37.233226 -121.78809 0 27 None Yes 36.39 No Yes DSL 26 Yes No Yes Yes Yes No Yes Yes One Year No Credit Card 69.35 1927.3 0 0 982.53 2909.83 Stayed +1545-ACTAS Female 53 Yes 2 West Covina 91791 34.061634 -117.893169 2 48 Offer B Yes 36.18 No Yes Fiber Optic 29 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.7 4977.2 0 0 1736.64 6713.84 Stayed +1545-JFUML Male 50 Yes 0 San Diego 92111 32.805518 -117.169052 5 71 None Yes 44.06 Yes Yes Fiber Optic 6 Yes Yes Yes No Yes No No No Two Year Yes Bank Withdrawal 99 6994.6 0 40 3128.26 10162.86 Stayed +1548-ARAGG Female 28 Yes 3 Cedar Glen 92321 34.255203 -117.175654 9 4 None Yes 35.2 Yes Yes DSL 52 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 58.5 224.85 0 0 140.8 365.65 Stayed +1548-FEHVL Male 40 Yes 0 Weed 96094 41.465121 -122.380947 6 61 None Yes 27.66 Yes Yes Fiber Optic 29 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.2 6375.2 0 0 1687.26 8062.46 Stayed +1550-EENBN Female 23 No 0 Concord 94519 37.990118 -122.012188 0 31 None Yes 45.71 Yes Yes Fiber Optic 58 Yes Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 104.35 3205.6 0 0 1417.01 4622.61 Stayed +1550-LOAHA Female 53 Yes 0 Orangevale 95662 38.689174 -121.218435 1 32 None Yes 37.48 No Yes Fiber Optic 13 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.15 2585.95 0 0 1199.36 3785.31 Churned Dissatisfaction Limited range of services +1552-AAGRX Female 22 No 0 Visalia 93277 36.303793 -119.375646 0 30 None Yes 42.49 Yes Yes Fiber Optic 73 Yes No No Yes Yes Yes Yes No Month-to-Month No Bank Withdrawal 106.4 3211.9 0 60 1274.7 4546.6 Stayed +1552-CZCLL Female 31 Yes 1 Descanso 91916 32.912664 -116.635387 4 55 Offer B Yes 31.3 No No Month-to-Month No Credit Card 20 1087.25 0 0 1721.5 2808.75 Stayed +1552-TKMXS Female 37 Yes 0 Fresno 93705 36.78724 -119.827813 0 42 Offer B Yes 5.95 No No Month-to-Month No Credit Card 20.35 869.9 0 0 249.9 1119.8 Stayed +1555-DJEQW Female 21 Yes 0 Cupertino 95014 37.306612 -122.080621 1 70 Offer A Yes 16.78 Yes Yes Fiber Optic 48 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114.2 7723.9 48.54 0 1174.6 8849.96 Churned Price Price too high +1555-HAPSU Female 25 Yes 2 Fresno 93727 36.751489 -119.68072 1 71 Offer A Yes 29.41 Yes No Two Year No Credit Card 23.9 1663.5 0 0 2088.11 3751.61 Stayed +1557-EMYVT Female 25 No 0 Tecate 91980 32.587557 -116.636816 0 43 Offer B Yes 24.85 Yes Yes Fiber Optic 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 115.05 4895.1 10.76 0 1068.55 5952.89 Stayed +1559-DTODC Male 37 No 0 Santa Barbara 93111 34.460197 -119.802602 0 19 Offer D No Yes DSL 6 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.15 468.35 0 0 0 468.35 Stayed +1561-BWHIN Male 33 Yes 1 Maywood 90270 33.988572 -118.186565 1 19 Offer D Yes 13.13 No No One Year No Credit Card 19.8 344.5 0 0 249.47 593.97 Stayed +1563-IWQEX Female 43 No 0 Chula Vista 91913 32.64164 -116.985026 0 12 None Yes 18.71 No No Month-to-Month No Credit Card 19.7 220.35 0 0 224.52 444.87 Stayed +1564-HJUVY Male 53 No 0 Modesto 95354 37.639029 -120.964772 0 4 None Yes 3.03 No Yes DSL 11 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 63.75 226.2 0 0 12.12 238.32 Stayed +1564-NTYXF Female 79 No 0 San Marcos 92078 33.119028 -117.166036 0 13 None Yes 4.45 Yes Yes Fiber Optic 25 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 82 1127.2 0 0 57.85 1185.05 Churned Attitude Attitude of support person +1565-RHDJD Female 21 No 0 Palo Cedro 96073 40.582399 -122.195512 0 4 None Yes 41.72 Yes Yes Fiber Optic 69 No Yes Yes No No No Yes Yes Month-to-Month No Bank Withdrawal 84.05 333.55 0 0 166.88 500.43 Churned Competitor Competitor offered higher download speeds +1567-DSCIC Male 59 No 0 San Mateo 94401 37.590421 -122.306467 0 8 None Yes 23.89 Yes Yes Fiber Optic 14 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94 773.65 0 0 191.12 964.77 Churned Dissatisfaction Product dissatisfaction +1568-BEKZM Male 65 Yes 0 Baldwin Park 91706 34.098275 -117.967399 7 70 None Yes 12.07 Yes Yes DSL 17 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 90.05 6333.4 0 0 844.9 7178.3 Stayed +1568-LJSZU Male 39 Yes 0 Harbor City 90710 33.798266 -118.300237 4 68 Offer A Yes 38.38 Yes Yes DSL 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 92.2 6392.85 0 0 2609.84 9002.69 Stayed +1569-TTNYJ Male 55 Yes 0 Richmond 94805 37.941456 -122.320968 1 5 None Yes 1.16 Yes Yes Fiber Optic 7 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 78.75 412.1 0 10 5.8 427.9 Churned Other Don't know +1571-SAVHK Male 20 No 0 Meadow Vista 95722 39.003358 -121.022539 0 12 None Yes 28.16 Yes Yes Fiber Optic 42 No No No Yes Yes Yes Yes No Month-to-Month Yes Credit Card 99.95 1132.75 0 120 337.92 1590.67 Churned Competitor Competitor had better devices +1573-LGXBA Male 26 Yes 3 Soledad 93960 36.414216 -121.360597 1 57 None Yes 4.18 No Yes Fiber Optic 73 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 97.55 5598 0 0 238.26 5836.26 Stayed +1574-DYCWE Female 60 Yes 1 Escondido 92027 33.141265 -116.967221 10 51 Offer B Yes 14.54 No No Two Year No Credit Card 19.95 1028.75 0 0 741.54 1770.29 Stayed +1575-KRZZE Female 64 No 0 Murphys 95247 38.147852 -120.440124 0 4 Offer E Yes 7.49 No Yes Cable 17 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 55.2 220.65 0 0 29.96 250.61 Stayed +1576-PFZIW Male 70 Yes 0 Bakersfield 93301 35.383937 -119.020428 2 70 Offer A Yes 14.48 No Yes Fiber Optic 7 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 105.35 7511.9 0 0 1013.6 8525.5 Stayed +1577-HKTFG Female 42 Yes 0 Elk Grove 95624 38.434138 -121.30587 1 30 None Yes 15.36 No No Month-to-Month No Bank Withdrawal 19.65 655.85 0 0 460.8 1116.65 Churned Attitude Attitude of support person +1579-KLYDT Male 31 No 0 Hickman 95323 37.605926 -120.69955 0 7 Offer E Yes 35.91 Yes Yes Fiber Optic 27 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.45 593.45 0 0 251.37 844.82 Churned Competitor Competitor made better offer +1580-BMCMR Male 66 No 0 Tehachapi 93561 35.073777 -118.652112 0 19 None Yes 29.8 No Yes Fiber Optic 16 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 87.3 1637.3 0 0 566.2 2203.5 Stayed +1582-RAFML Male 26 No 0 Sacramento 95821 38.625096 -121.383658 0 1 Offer E Yes 23.63 Yes Yes Cable 85 No Yes No Yes No No No Yes Month-to-Month No Mailed Check 60.1 60.1 0 0 23.63 83.73 Churned Competitor Competitor had better devices +1583-IHQZE Male 60 No 0 Camarillo 93010 34.227846 -119.079903 0 12 None Yes 16.45 Yes Yes Cable 23 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Mailed Check 112.95 1384.75 0 0 197.4 1582.15 Churned Attitude Attitude of support person +1585-MQSSU Male 36 No 0 Santa Rosa 95404 38.526941 -122.709096 0 17 Offer D Yes 46.6 No Yes Cable 2 No No No Yes No No No Yes Month-to-Month No Mailed Check 51.5 900.5 35.34 0 792.2 1657.36 Churned Dissatisfaction Lack of self-service on Website +1587-FKLZB Male 79 Yes 0 Santa Barbara 93101 34.419203 -119.710008 1 66 Offer A Yes 28.86 Yes Yes Fiber Optic 25 No No Yes No Yes Yes No Yes Month-to-Month Yes Credit Card 99.5 6822.15 0 0 1904.76 8726.91 Churned Competitor Competitor had better devices +1589-AGTLK Male 26 No 0 San Diego 92129 32.961064 -117.134917 0 3 None Yes 36.48 No Yes DSL 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.35 141.5 0 0 109.44 250.94 Churned Other Don't know +1591-MQJTP Male 76 Yes 0 Long Beach 90804 33.783047 -118.1486 7 51 Offer B Yes 2.21 Yes Yes Fiber Optic 10 Yes No Yes No No Yes No Yes One Year Yes Bank Withdrawal 93.65 4839.15 0 0 112.71 4951.86 Stayed +1591-NFNLQ Male 38 No 0 Fallbrook 92028 33.362575 -117.299644 0 51 None Yes 5.62 Yes Yes Fiber Optic 16 No No Yes No No No No Yes Month-to-Month No Credit Card 80 4242.35 0 0 286.62 4528.97 Churned Dissatisfaction Poor expertise of online support +1591-XWLGB Female 44 Yes 0 El Cajon 92021 32.832706 -116.873258 10 71 None Yes 18.41 No No Two Year No Credit Card 19.85 1379.6 0 0 1307.11 2686.71 Stayed +1596-BBVTG Male 53 No 0 San Dimas 91773 34.102119 -117.815532 0 35 Offer C Yes 25.04 Yes Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month No Credit Card 75.35 2636.05 0 0 876.4 3512.45 Churned Dissatisfaction Poor expertise of online support +1596-OQSPS Female 64 No 0 Pasadena 91104 34.165383 -118.123752 0 11 None Yes 2.95 No Yes DSL 21 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 51.1 531.15 0 0 32.45 563.6 Stayed +1597-FZREH Female 39 No 0 Shoshone 92384 35.924252 -116.188668 0 2 Offer E Yes 41.64 No Yes DSL 25 No No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 76.4 160.8 0 0 83.28 244.08 Churned Price Lack of affordable download/upload speed +1597-LHYNC Female 74 No 0 Auburn 95602 38.99003 -121.114408 0 26 None Yes 47.63 Yes Yes Fiber Optic 26 Yes Yes No No No Yes No No Month-to-Month Yes Bank Withdrawal 95 2497.2 0 60 1238.38 3795.58 Churned Price Price too high +1599-EAHXY Male 37 Yes 2 Gold Run 95717 39.170376 -120.838404 1 60 None Yes 28.45 Yes No One Year No Credit Card 23.95 1506.4 0 0 1707 3213.4 Stayed +1599-MMYRQ Male 27 Yes 3 Forestville 95436 38.499302 -122.92444 1 62 None Yes 39.67 No Yes Fiber Optic 41 Yes Yes No No No No No Yes One Year Yes Credit Card 81.45 4983.05 14.15 0 2459.54 7428.44 Stayed +1600-DILPE Female 47 No 0 Richvale 95974 39.495768 -121.747472 0 12 None Yes 36.11 No Yes DSL 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45 524.35 0 0 433.32 957.67 Stayed +1602-IJQQE Female 42 No 0 Whittier 90602 33.972119 -118.020188 0 4 Offer E Yes 29.11 Yes Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.35 338.1 0 0 116.44 454.54 Churned Competitor Competitor had better devices +1608-GMEWB Male 76 No 0 Stockton 95215 37.946282 -121.139499 0 45 Offer B Yes 15.65 Yes Yes Fiber Optic 18 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 93.9 4200.25 0 0 704.25 4904.5 Stayed +1612-EOHDH Female 29 No 0 Pacoima 91331 34.255442 -118.421314 0 1 Offer E Yes 30.92 No Yes DSL 69 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 45.15 45.15 0 0 30.92 76.07 Churned Attitude Attitude of support person +1614-JBEBI Female 59 No 0 Georgetown 95634 38.9386 -120.785514 0 8 Offer E Yes 26.47 No No Month-to-Month Yes Mailed Check 20.7 137.6 0 0 211.76 349.36 Stayed +1618-CFHME Female 30 No 0 Riverbank 95367 37.734971 -120.954271 0 2 None Yes 26.87 Yes Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.9 143.35 0 0 53.74 197.09 Churned Other Don't know +1619-YWUBB Female 38 Yes 0 Avery 95224 38.208336 -120.339938 2 68 Offer A Yes 26.64 Yes No Two Year Yes Credit Card 24.95 1614.9 0 0 1811.52 3426.42 Stayed +1621-YNCJH Female 54 Yes 0 Sacramento 95823 38.475465 -121.443625 4 36 None Yes 19.24 Yes Yes Fiber Optic 18 Yes Yes Yes Yes No Yes Yes No Two Year Yes Credit Card 106.05 3834.4 0 50 692.64 4577.04 Stayed +1622-HSHSF Female 44 No 0 Biggs 95917 39.457388 -121.818201 0 1 None Yes 10.2 No No Month-to-Month Yes Credit Card 19.55 19.55 0 0 10.2 29.75 Joined +1623-NLDOT Female 55 Yes 0 Lancaster 93534 34.727529 -118.153098 1 42 Offer B No Yes Cable 5 No Yes No Yes No No No No One Year No Mailed Check 33.55 1445.3 0 50 0 1495.3 Churned Competitor Competitor had better devices +1624-NALOJ Male 75 No 0 North Hollywood 91605 34.207295 -118.400022 0 5 None Yes 36.36 Yes Yes Fiber Optic 12 No Yes No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 89.8 502.6 0 0 181.8 684.4 Churned Other Moved +1624-WOIWJ Female 40 No 0 Nicasio 94946 38.065359 -122.665566 0 10 None Yes 45.69 No Yes Fiber Optic 18 Yes No No No Yes No No Yes Month-to-Month Yes Mailed Check 84.7 832.05 12.81 0 456.9 1276.14 Churned Competitor Competitor had better devices +1625-JAIIY Female 42 Yes 0 Torrance 90505 33.807882 -118.347957 1 68 None Yes 44.24 Yes Yes Fiber Optic 5 No No No No Yes No No Yes One Year Yes Bank Withdrawal 83 5685.8 0 0 3008.32 8694.12 Churned Dissatisfaction Product dissatisfaction +1626-ERCMM Male 75 Yes 0 Camp Nelson 93208 36.057458 -118.591951 7 20 None Yes 5.31 Yes Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.55 1899.65 0 0 106.2 2005.85 Churned Competitor Competitor had better devices +1627-AFWVJ Female 30 No 0 Tahoe Vista 96148 39.24124 -120.054765 0 29 None Yes 15.06 No No Two Year No Credit Card 19.4 554.25 0 0 436.74 990.99 Stayed +1628-BIZYP Male 60 No 0 Brentwood 94513 37.908242 -121.682472 0 1 None Yes 15.2 No Yes Fiber Optic 2 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85 85 0 0 15.2 100.2 Joined +1629-DQQVB Female 19 No 0 Keeler 93530 36.560498 -117.962461 0 14 None Yes 36.22 No Yes Cable 59 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 50.1 709.5 0 0 507.08 1216.58 Stayed +1635-FJFCC Female 46 No 0 Acton 93510 34.501452 -118.207862 0 5 None Yes 10.99 No Yes DSL 29 No No No No No No No Yes Month-to-Month Yes Credit Card 44.05 202.15 0 0 54.95 257.1 Stayed +1635-HDGFT Female 29 No 1 Manton 96059 40.426679 -121.850421 0 19 Offer D Yes 35.45 No No Two Year No Credit Card 20.5 398.55 24.07 0 673.55 1048.03 Stayed +1635-NZATJ Male 80 Yes 0 Alameda 94501 37.774633 -122.274434 3 71 Offer A Yes 37.25 Yes No Two Year No Credit Card 25.45 1789.65 0 0 2644.75 4434.4 Stayed +1636-NTNCO Male 72 No 0 Valley Village 91607 34.165783 -118.399795 0 4 None No Yes DSL 10 No Yes No No Yes Yes No Yes Two Year Yes Credit Card 50.95 207.35 0 0 0 207.35 Stayed +1640-PLFMP Female 20 No 0 Los Angeles 90026 34.078991 -118.263804 0 1 None Yes 10.05 No Yes Fiber Optic 51 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.25 70.25 0 10 10.05 90.3 Joined +1641-BYBTK Male 38 No 2 Stockton 95205 37.965695 -121.260051 0 6 None Yes 16.91 No No Month-to-Month Yes Credit Card 20.2 98.35 0 0 101.46 199.81 Stayed +1641-RQDAY Female 77 Yes 2 Wallace 95254 38.192608 -120.957842 1 32 Offer C Yes 49.21 Yes Yes Fiber Optic 19 No Yes No No Yes Yes No Yes One Year Yes Bank Withdrawal 100.4 3217.65 0 0 1574.72 4792.37 Stayed +1642-HMARX Female 45 Yes 0 Topanga 90290 34.115192 -118.61017 10 68 Offer A Yes 15.65 Yes Yes DSL 5 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 91.7 6424.7 0 0 1064.2 7488.9 Stayed +1644-IRKSF Female 48 Yes 0 La Palma 90623 33.850504 -118.039892 5 33 None Yes 20.02 No Yes Fiber Optic 27 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 93.8 3124.5 0 0 660.66 3785.16 Churned Attitude Attitude of support person +1656-DRSMG Female 40 No 0 Chico 95973 39.903272 -121.843567 0 63 Offer B Yes 19.01 Yes Yes Fiber Optic 20 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 109.85 7002.95 0 0 1197.63 8200.58 Stayed +1657-DYMBM Male 35 Yes 0 Temecula 92591 33.540604 -117.10909 8 53 Offer B Yes 34.46 No No Two Year No Credit Card 19.9 1110.05 0 0 1826.38 2936.43 Stayed +1658-BYGOY Male 71 No 3 Los Angeles 90065 34.108833 -118.229715 0 18 Offer D Yes 11.33 Yes Yes Fiber Optic 52 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.45 1752.55 45.61 0 203.94 1910.88 Churned Competitor Competitor made better offer +1658-TJVOA Female 65 No 0 Cazadero 95421 38.578807 -123.19338 0 6 None Yes 12.67 No Yes Fiber Optic 20 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 74.1 450.9 0 0 76.02 526.92 Stayed +1658-XUHBX Female 75 Yes 1 Modesto 95357 37.670526 -120.877572 3 59 None Yes 16.15 Yes Yes Fiber Optic 26 No No Yes No No Yes No Yes Month-to-Month Yes Credit Card 88.75 5348.65 0 0 952.85 6301.5 Stayed +1660-HSOOQ Male 60 No 0 Santa Barbara 93105 34.037342 -119.80079 0 1 None Yes 4.18 No Yes DSL 8 No No Yes No No No No No Month-to-Month Yes Credit Card 49.65 49.65 0 40 4.18 93.83 Churned Dissatisfaction Lack of self-service on Website +1661-CZBAU Male 50 No 0 Carlotta 95528 40.497283 -123.93037 0 48 Offer B Yes 44.76 Yes Yes DSL 18 Yes No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 70.95 3629.2 0 0 2148.48 5777.68 Stayed +1663-MHLHE Male 33 No 0 Duarte 91010 34.145695 -117.95982 0 1 None Yes 35.88 No No Month-to-Month No Credit Card 19.2 19.2 0 0 35.88 55.08 Joined +1666-JXLKU Female 64 No 0 Shingle Springs 95682 38.598936 -120.963092 0 37 Offer C Yes 17.46 Yes Yes Fiber Optic 22 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.05 3810.55 0 0 646.02 4456.57 Stayed +1666-JZPZT Male 61 No 0 Twin Bridges 95735 38.805481 -120.13287 0 27 None Yes 2.69 Yes Yes Cable 15 No No No No No No No Yes Month-to-Month No Mailed Check 49 1291.35 0 0 72.63 1363.98 Stayed +1670-SVOWZ Female 57 Yes 0 Mira Loma 91752 33.999992 -117.535395 1 14 Offer D Yes 7.62 No Yes Fiber Optic 3 No Yes No Yes No Yes Yes No Month-to-Month Yes Credit Card 89.65 1208.35 0 120 106.68 1435.03 Churned Competitor Competitor had better devices +1676-MQAOA Male 32 No 0 North Hollywood 91606 34.187599 -118.387125 0 72 Offer A Yes 15.03 No Yes Cable 22 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 75.1 5336.35 0 0 1082.16 6418.51 Stayed +1678-FYZOW Female 28 No 0 Sacramento 95835 38.685069 -121.543709 0 3 Offer E Yes 46.6 No Yes Fiber Optic 76 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.4 244.65 0 0 139.8 384.45 Churned Competitor Competitor offered higher download speeds +1679-JRFBR Female 27 Yes 0 Long Beach 90805 33.864622 -118.179626 4 70 Offer A Yes 5.77 Yes Yes Fiber Optic 48 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 108.15 7930.55 0 0 403.9 8334.45 Stayed +1680-VDCWW Male 45 Yes 0 Los Angeles 90023 34.017697 -118.200577 10 12 Offer D Yes 11.04 No No One Year No Bank Withdrawal 19.8 202.25 0 0 132.48 334.73 Stayed +1682-VCOIO Male 56 No 0 Sacramento 95816 38.574856 -121.46504 0 23 Offer D Yes 46.17 No No One Year No Credit Card 20.45 481.1 0 0 1061.91 1543.01 Stayed +1684-FLBGS Female 60 Yes 1 San Diego 92139 32.677716 -117.047666 6 23 None Yes 27.49 Yes Yes Cable 21 No Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 69.5 1652.1 16.89 0 632.27 2267.48 Stayed +1685-BQULA Female 54 No 0 La Quinta 92253 33.695532 -116.310571 0 40 Offer B Yes 2.83 Yes Yes Fiber Optic 22 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 93.4 3756.4 4.18 0 113.2 3865.42 Stayed +1685-VAYJF Male 44 No 0 Salinas 93907 36.77462 -121.664714 0 11 Offer D Yes 40.59 No Yes DSL 22 No No No No No No No No Month-to-Month No Credit Card 45.2 492 0 150 446.49 1088.49 Stayed +1686-STUHN Male 55 No 0 Creston 93432 35.480896 -120.469476 0 42 None Yes 38.74 No No One Year No Bank Withdrawal 19.8 849.9 0 0 1627.08 2476.98 Stayed +1689-MRZQR Male 36 Yes 0 Turlock 95382 37.529656 -120.854357 1 34 None Yes 13.45 No Yes Fiber Optic 12 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 78.3 2564.3 0 0 457.3 3021.6 Churned Other Don't know +1689-YQBYY Female 43 No 1 Los Gatos 95030 37.222842 -121.988727 0 12 Offer D Yes 26.13 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.6 893 0 0 313.56 1206.56 Stayed +1696-HXOWK Female 53 Yes 0 Riverside 92506 33.930931 -117.361788 6 71 Offer A Yes 5.22 Yes Yes Fiber Optic 10 Yes Yes No No Yes No No Yes One Year No Credit Card 95.65 6856.95 0 0 370.62 7227.57 Stayed +1696-MZVAU Male 27 Yes 0 Los Angeles 90043 33.988543 -118.334081 8 39 None No Yes DSL 48 No No No No No No No Yes One Year Yes Credit Card 25.25 947.75 0 0 0 947.75 Stayed +1697-BCSHV Female 44 Yes 1 Guinda 95637 38.830739 -122.196202 2 58 Offer B Yes 44.1 Yes Yes DSL 19 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 66.8 3970.4 0 0 2557.8 6528.2 Stayed +1697-LYYYX Female 21 Yes 1 Cotati 94931 38.326215 -122.718742 8 61 None Yes 42.11 No No One Year No Credit Card 19.1 1143.8 0 0 2568.71 3712.51 Stayed +1697-NVVGY Male 71 Yes 0 Fresno 93728 36.757345 -119.818274 1 19 None Yes 30.44 No Yes DSL 26 Yes No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 66.4 1286.05 0 0 578.36 1864.41 Stayed +1698-XFZCI Male 30 No 0 Artesia 90701 33.867593 -118.080637 0 61 Offer B Yes 42.4 Yes Yes Fiber Optic 71 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 107.75 6521.9 0 0 2586.4 9108.3 Stayed +1699-HPSBG Male 44 No 0 Palm Springs 92264 33.745746 -116.514215 0 12 Offer D Yes 9.6 No Yes Cable 23 No No No Yes Yes No No Yes One Year Yes Bank Withdrawal 59.8 727.8 0 0 115.2 843 Churned Competitor Competitor offered higher download speeds +1699-TLDLZ Female 44 Yes 2 Los Angeles 90046 34.108455 -118.362081 10 16 Offer D Yes 7.14 No No Two Year No Credit Card 19.7 301.55 0 0 114.24 415.79 Stayed +1699-UOTXU Male 24 No 0 Big Oak Flat 95305 37.818589 -120.256995 0 60 Offer B Yes 30.92 No Yes DSL 26 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 61.4 3638.25 0 0 1855.2 5493.45 Stayed +1702-CCFNJ Male 39 Yes 0 Los Angeles 90077 34.102084 -118.451629 3 52 None Yes 44.65 Yes Yes Cable 3 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 61.35 3169.55 0 0 2321.8 5491.35 Stayed +1703-MGIAB Female 53 No 0 Van Nuys 91406 34.195685 -118.490752 0 17 None Yes 5.49 Yes Yes DSL 14 No No Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 69 1108 33.67 0 93.33 1167.66 Stayed +1704-NRWYE Female 79 No 0 Point Reyes Station 94956 38.060264 -122.830646 0 9 None Yes 43.34 No Yes Fiber Optic 2 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.85 751.65 0 0 390.06 1141.71 Churned Attitude Attitude of support person +1705-GUHPV Female 64 No 0 Los Angeles 90056 33.987945 -118.370442 0 63 Offer B Yes 26.74 Yes No Two Year No Credit Card 24.2 1618.2 0 0 1684.62 3302.82 Stayed +1707-HABPF Female 65 No 0 Santa Barbara 93103 34.438581 -119.685368 0 46 Offer B Yes 11.93 No Yes Fiber Optic 26 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 91.3 4126.35 0 0 548.78 4675.13 Stayed +1708-PBBOA Female 51 No 0 Banning 92220 33.936298 -116.849577 0 42 None No Yes DSL 13 Yes Yes Yes Yes No Yes Yes No One Year Yes Bank Withdrawal 54.75 2348.45 0 80 0 2428.45 Stayed +1709-EJDOX Female 33 Yes 3 San Francisco 94134 37.721052 -122.413573 10 47 Offer B Yes 41.54 No No Two Year No Credit Card 19.75 948.9 0 0 1952.38 2901.28 Stayed +1710-RCXUS Male 53 Yes 0 Orange 92866 33.784597 -117.844535 0 51 None Yes 9.21 Yes Yes Fiber Optic 30 No Yes No No No Yes Yes Yes One Year Yes Credit Card 90.35 4614.55 0 0 469.71 5084.26 Stayed +1716-LSAMB Male 21 Yes 1 Santa Ana 92701 33.748478 -117.858918 1 45 None Yes 45.21 No Yes Cable 59 Yes No No Yes No No No Yes Two Year No Bank Withdrawal 54.65 2553.7 0 0 2034.45 4588.15 Stayed +1722-LDZJS Male 38 Yes 3 Sanger 93657 36.819628 -119.440414 1 53 None Yes 20.44 No No One Year No Credit Card 20.2 1068.15 0 0 1083.32 2151.47 Stayed +1723-HKXJQ Male 64 No 0 San Diego 92120 32.807867 -117.060993 0 42 None Yes 18.79 Yes Yes Fiber Optic 16 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.75 4273.45 0 0 789.18 5062.63 Churned Other Don't know +1724-BQUHA Male 67 No 0 Los Gatos 95032 37.233034 -121.947427 0 5 None Yes 45.72 No Yes Fiber Optic 6 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 89.5 477.7 0 0 228.6 706.3 Churned Attitude Attitude of support person +1724-IQWNM Male 37 No 1 Burbank 91504 34.213049 -118.317651 0 1 Offer E Yes 8.66 No No Month-to-Month Yes Credit Card 19.3 19.3 0 0 8.66 27.96 Joined +1725-IQNIY Male 34 Yes 0 San Bernardino 92401 34.105935 -117.2914 1 54 None Yes 42.09 No Yes Fiber Optic 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 109.75 6110.2 0 0 2272.86 8383.06 Churned Competitor Competitor had better devices +1725-MIMXW Male 42 No 0 Honeydew 95545 40.342928 -124.063329 0 1 Offer E Yes 48.96 No No Month-to-Month Yes Credit Card 19.45 19.45 0 0 48.96 68.41 Churned Dissatisfaction Poor expertise of phone support +1728-BQDMA Female 22 No 0 Penryn 95663 38.859093 -121.182872 0 2 Offer E Yes 18.7 No Yes DSL 59 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.45 82.7 0 0 37.4 120.1 Joined +1728-CXQBE Male 79 Yes 0 Glenn 95943 39.597975 -122.032248 9 64 Offer B Yes 23.33 Yes Yes Fiber Optic 29 No Yes Yes No No Yes No Yes Two Year Yes Bank Withdrawal 94.25 6081.4 0 0 1493.12 7574.52 Stayed +1729-VLAZJ Female 52 No 5 Santa Barbara 93101 34.419203 -119.710008 0 10 Offer D No Yes DSL 57 Yes Yes No Yes No No No No One Year No Credit Card 40.25 411.45 17.96 30 0 423.49 Stayed +1730-VFMWO Female 33 Yes 0 Petaluma 94952 38.237018 -122.77872 6 34 None Yes 40.67 No Yes DSL 7 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 50.2 1815.3 0 0 1382.78 3198.08 Stayed +1730-ZMAME Female 74 No 0 Ontario 91762 34.057256 -117.667677 0 32 None Yes 48.62 No Yes Fiber Optic 12 No No No No No Yes No Yes Two Year Yes Bank Withdrawal 79.5 2665 0 0 1555.84 4220.84 Stayed +1731-TVIUK Female 47 No 0 Temecula 92592 33.507255 -117.029473 0 4 Offer E Yes 7.39 Yes Yes Fiber Optic 4 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.5 362.2 0 0 29.56 391.76 Churned Competitor Competitor made better offer +1732-FEKLD Female 30 No 0 Newport Beach 92662 33.606336 -117.893042 0 54 Offer B Yes 37.65 Yes Yes Fiber Optic 30 No Yes Yes No Yes No No No One Year Yes Bank Withdrawal 94.75 5121.75 0 70 2033.1 7224.85 Stayed +1732-VHUBQ Female 73 Yes 0 Escondido 92027 33.141265 -116.967221 1 47 None Yes 26.95 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.55 3309.25 26.99 0 1266.65 4548.91 Churned Competitor Competitor made better offer +1734-ZMNTZ Female 50 Yes 2 Eureka 95501 40.796621 -124.15428 1 11 None Yes 15.04 Yes No Two Year No Credit Card 25 300.7 0 0 165.44 466.14 Stayed +1735-XMJVH Male 51 Yes 3 Sacramento 95818 38.556306 -121.495817 0 8 Offer E Yes 34.87 No No Month-to-Month Yes Mailed Check 19.35 152.6 0 0 278.96 431.56 Stayed +1740-CSDJP Male 53 No 0 Oakhurst 93644 37.648647 -119.231447 0 1 None No Yes DSL 9 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 35.25 35.25 0 0 0 35.25 Churned Price Lack of affordable download/upload speed +1741-WTPON Male 42 Yes 3 Westport 95488 39.724433 -123.767578 8 56 Offer B Yes 40.86 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 115.85 6567.9 0 0 2288.16 8856.06 Stayed +1744-JHKYS Female 49 Yes 0 Pasadena 91105 34.13946 -118.166649 5 34 Offer C Yes 11.52 Yes No Month-to-Month No Bank Withdrawal 24.7 780.2 0 0 391.68 1171.88 Stayed +1746-TGTWV Male 32 Yes 0 Whittier 90604 33.929704 -118.01208 1 1 Offer E Yes 38.89 No Yes Fiber Optic 9 No No Yes No No No No Yes Month-to-Month No Credit Card 75.35 75.35 0 0 38.89 114.24 Joined +1750-CSKKM Male 40 No 3 Imperial Beach 91932 32.579134 -117.119009 0 9 Offer E Yes 41.02 No Yes DSL 27 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 55.35 449.75 0 0 369.18 818.93 Churned Competitor Competitor had better devices +1751-NCDLI Male 74 Yes 0 Castroville 95012 36.784481 -121.759054 6 46 None Yes 4.2 Yes Yes Fiber Optic 22 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 98.85 4564.9 0 0 193.2 4758.1 Stayed +1752-OZXFY Male 39 Yes 0 Lockwood 93932 35.989792 -121.055933 6 60 Offer B Yes 15.24 No Yes DSL 16 Yes No No No Yes No No Yes One Year Yes Credit Card 59.8 3561.15 0 0 914.4 4475.55 Stayed +1754-GKYPY Male 65 Yes 0 Carson 90746 33.859171 -118.252272 8 22 None Yes 22.38 No Yes Fiber Optic 14 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.75 1938.9 0 0 492.36 2431.26 Stayed +1755-FZQEC Male 26 No 0 Ventura 93001 34.360261 -119.306383 0 39 Offer C Yes 48.02 No No One Year No Credit Card 19.9 791.15 20.17 0 1872.78 2643.76 Stayed +1755-RMCXH Male 37 Yes 2 San Dimas 91773 34.102119 -117.815532 5 2 Offer E Yes 7.27 No No Month-to-Month No Credit Card 20.3 40.25 0 0 14.54 54.79 Joined +1757-TCATG Male 24 Yes 1 Huntington Beach 92649 33.721917 -118.043237 4 35 Offer C Yes 41.02 No No One Year No Bank Withdrawal 20.05 746.75 0 0 1435.7 2182.45 Stayed +1760-CAZHT Male 55 No 3 Glendale 91202 34.167926 -118.267539 0 25 None Yes 3.07 No No Month-to-Month No Credit Card 20.8 460.2 21.81 0 76.75 515.14 Stayed +1761-AEZZR Male 59 No 0 Guinda 95637 38.830739 -122.196202 0 1 None Yes 4.04 No Yes Fiber Optic 6 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.55 79.55 0 0 4.04 83.59 Churned Other Don't know +1763-KUAAW Female 77 No 0 Junction City 96048 40.913192 -123.06597 0 18 Offer D Yes 37.53 No No One Year No Bank Withdrawal 20.35 369.6 0 0 675.54 1045.14 Stayed +1763-WQFUK Male 45 No 0 Riverside 92503 33.890046 -117.455583 0 3 None Yes 26.38 No Yes DSL 25 No No No Yes No No No Yes Month-to-Month Yes Mailed Check 50.5 147.75 0 0 79.14 226.89 Joined +1764-VUUMT Male 63 No 1 Spreckels 93962 36.624641 -121.647195 0 66 None Yes 37.94 No No Two Year No Credit Card 19.95 1269.1 0 0 2504.04 3773.14 Stayed +1766-GKNMI Male 56 No 0 Bakersfield 93307 35.280113 -118.962329 0 29 None Yes 9.49 Yes Yes Fiber Optic 21 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.9 2516.2 47.04 0 275.21 2744.37 Stayed +1767-CJKBA Male 39 No 0 Richmond 94804 37.921034 -122.341798 0 66 Offer A Yes 49.13 Yes No Two Year No Credit Card 25.1 1697.7 0 0 3242.58 4940.28 Stayed +1767-TGTKO Female 30 Yes 2 Dana Point 92629 33.477923 -117.705314 0 8 Offer E Yes 5.09 No Yes DSL 51 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.45 411.75 0 0 40.72 452.47 Stayed +1768-HNVGJ Female 80 No 0 Mountain View 94043 37.419725 -122.062947 0 45 Offer B Yes 18.46 Yes Yes Cable 3 Yes No No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 70.05 3062.45 0 0 830.7 3893.15 Stayed +1768-ZAIFU Female 74 No 0 Rio Dell 95562 40.485849 -124.163234 0 1 None No Yes Cable 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.2 25.2 0 0 0 25.2 Churned Competitor Competitor made better offer +1769-GRUIK Female 19 No 0 Gridley 95948 39.346898 -121.759537 0 18 Offer D Yes 2.76 No Yes Fiber Optic 26 No No No No No No No No Month-to-Month Yes Bank Withdrawal 71.1 1247.75 0 150 49.68 1447.43 Stayed +1771-OADNZ Male 70 Yes 0 Pauma Valley 92061 33.313828 -116.940501 1 29 Offer C Yes 35.38 Yes Yes Fiber Optic 21 No Yes Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 95.9 2745.2 0 50 1026.02 3821.22 Churned Price Extra data charges +1775-KWJKQ Male 41 Yes 0 Santa Barbara 93105 34.037342 -119.80079 5 72 None Yes 26.96 Yes Yes DSL 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.85 6562.9 12.55 0 1941.12 8491.47 Stayed +1776-SPBWV Female 43 Yes 1 Salinas 93907 36.77462 -121.664714 1 34 Offer C Yes 41.72 No No One Year Yes Bank Withdrawal 20.1 682.1 0 0 1418.48 2100.58 Stayed +1777-JYQPJ Male 19 No 0 Colfax 95713 39.084645 -120.894014 0 2 Offer E No Yes DSL 59 No No No No No No No Yes Month-to-Month No Mailed Check 24.3 38.45 0 0 0 38.45 Joined +1779-PWPMG Female 73 Yes 0 San Jose 95139 37.218705 -121.762429 1 72 Offer A Yes 4.59 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 114.65 8333.95 0 0 330.48 8664.43 Stayed +1784-BXEFA Female 63 No 0 Vacaville 95688 38.419088 -122.024568 0 10 None Yes 4.76 No No Month-to-Month Yes Mailed Check 20.55 187.35 0 0 47.6 234.95 Stayed +1784-EZDKJ Male 31 Yes 0 Hemet 92544 33.644585 -116.871544 3 51 Offer B Yes 29.4 Yes Yes Fiber Optic 21 No Yes Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 106.8 5498.8 0 140 1499.4 7138.2 Stayed +1785-BPHTP Male 64 Yes 2 Santa Monica 90403 34.031529 -118.491156 6 28 None Yes 3.18 No Yes Fiber Optic 12 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 85.45 2289.9 0 0 89.04 2378.94 Stayed +1790-NESIO Female 23 No 0 Concord 94518 37.950248 -122.022455 0 13 None Yes 6.56 No No Two Year Yes Credit Card 20.4 261.3 0 0 85.28 346.58 Stayed +1791-PQHBB Female 28 No 2 El Dorado 95623 38.63153 -120.842609 0 2 Offer E Yes 32.06 No Yes Cable 52 Yes No No No No Yes Yes Yes Month-to-Month Yes Credit Card 61.2 125.95 0 0 64.12 190.07 Joined +1792-UXAFY Female 80 No 0 San Jose 95110 37.34667 -121.910019 0 17 Offer D Yes 30.37 No Yes Fiber Optic 28 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.15 1496.9 0 0 516.29 2013.19 Churned Dissatisfaction Service dissatisfaction +1794-HBQTJ Female 22 No 0 Corcoran 93212 36.04533 -119.532424 0 1 Offer E Yes 6.54 No Yes Cable 52 Yes No No No No No No Yes Month-to-Month Yes Credit Card 48.6 48.6 0 0 6.54 55.14 Churned Dissatisfaction Poor expertise of phone support +1794-SWWKL Male 22 Yes 2 Dorris 96023 41.949216 -122.050062 6 15 Offer D Yes 24.36 Yes Yes DSL 59 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 59.65 867.1 32.65 0 365.4 1199.85 Stayed +1796-JANOW Female 33 No 0 Fiddletown 95629 38.513484 -120.704613 0 2 Offer E Yes 34.57 No No Month-to-Month No Credit Card 19.95 38.15 0 0 69.14 107.29 Joined +1803-BGNBD Female 59 No 0 Santa Monica 90402 34.035849 -118.503508 0 12 Offer D Yes 37.63 No Yes DSL 26 No Yes No Yes No No No No Month-to-Month Yes Bank Withdrawal 54.3 654.5 0 130 451.56 1236.06 Stayed +1809-DMJHQ Female 56 No 1 Newport Beach 92660 33.634626 -117.874882 0 5 None Yes 23.89 No Yes DSL 14 No No No No No No No Yes Month-to-Month No Mailed Check 46 221.7 0 0 119.45 341.15 Churned Competitor Competitor had better devices +1810-BOHSY Male 63 Yes 0 Vacaville 95687 38.333133 -121.920151 7 51 Offer B Yes 35 Yes Yes Fiber Optic 8 Yes Yes No No No Yes Yes Yes One Year Yes Credit Card 96.4 4911.05 0 0 1785 6696.05 Stayed +1810-MVMAI Male 31 Yes 1 San Jose 95113 37.333851 -121.891147 4 30 Offer C Yes 48.04 Yes Yes Cable 19 Yes Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 67.6 2000.2 0 0 1441.2 3441.4 Stayed +1813-JLKWR Female 47 Yes 0 Orange 92868 33.787796 -117.875928 7 64 None Yes 23.25 No No One Year No Bank Withdrawal 19.8 1336.65 0 0 1488 2824.65 Stayed +1813-JYWTO Female 59 Yes 0 Shandon 93461 35.634488 -120.293534 4 72 None Yes 6.23 Yes Yes Fiber Optic 27 Yes No No No No No No No Two Year No Bank Withdrawal 80.45 5737.6 0 130 448.56 6316.16 Stayed +1814-DKOLC Female 63 No 0 Loma Linda 92354 34.049315 -117.255974 0 5 None Yes 5.41 Yes No Month-to-Month No Credit Card 25.45 134.75 0 0 27.05 161.8 Stayed +1814-WFGVS Male 53 Yes 3 Richvale 95974 39.495768 -121.747472 3 72 None No Yes DSL 53 Yes No Yes Yes Yes No No Yes Two Year No Mailed Check 48.9 3527 34.44 0 0 3492.56 Stayed +1816-FLZDK Male 34 No 0 Fawnskin 92333 34.274846 -116.937581 0 1 None No Yes DSL 22 No No No Yes No No No Yes Month-to-Month No Credit Card 29.15 29.15 0 0 0 29.15 Joined +1818-ESQMW Female 31 No 0 San Joaquin 93660 36.600193 -120.153393 0 27 Offer C Yes 39.62 No Yes Fiber Optic 2 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.2 2383.6 0 0 1069.74 3453.34 Stayed +1820-DJFPH Female 59 Yes 3 Orick 95555 41.336354 -124.044354 4 72 None Yes 48.29 Yes No Two Year Yes Bank Withdrawal 24.05 1709.15 0 0 3476.88 5186.03 Stayed +1820-TQVEV Male 27 No 0 Madera 93638 37.004068 -119.930027 0 1 Offer E Yes 49.43 No Yes Fiber Optic 48 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 69.55 69.55 0 0 49.43 118.98 Churned Attitude Attitude of support person +1821-BUCWY Male 35 No 0 Valyermo 93563 34.39583 -117.734568 0 30 Offer C Yes 47.06 No Yes Cable 24 Yes No Yes No No No No Yes Two Year Yes Mailed Check 55.65 1653.85 0 0 1411.8 3065.65 Stayed +1830-GGFNM Male 35 Yes 2 Somerset 95684 38.606703 -120.586659 6 65 Offer B Yes 19.53 Yes Yes Fiber Optic 19 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 94.55 6078.75 0 0 1269.45 7348.2 Stayed +1830-IPXVJ Female 44 Yes 2 Lafayette 94549 37.907777 -122.127161 6 61 Offer B Yes 25.4 No No Two Year No Credit Card 19.75 1311.6 0 0 1549.4 2861 Stayed +1832-PEUTS Male 23 Yes 2 San Bernardino 92410 34.106922 -117.297553 4 62 Offer B Yes 37.75 Yes Yes Fiber Optic 73 No No Yes No Yes No No Yes Two Year Yes Credit Card 89.1 5411.65 0 0 2340.5 7752.15 Stayed +1833-TCXKK Male 50 Yes 0 San Bernardino 92408 34.084909 -117.258107 0 45 Offer B Yes 29.81 Yes Yes Fiber Optic 27 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.75 4882.8 0 0 1341.45 6224.25 Stayed +1833-VGRUM Female 70 No 0 Perris 92570 33.787298 -117.320676 0 1 Offer E Yes 48.95 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.2 74.2 0 0 48.95 123.15 Churned Price Price too high +1834-ABKHQ Female 59 Yes 2 Upper Lake 95485 39.220368 -122.907693 2 52 Offer B Yes 10.03 No Yes Cable 29 No No Yes No No No No Yes One Year Yes Bank Withdrawal 50.95 2610.65 0 0 521.56 3132.21 Stayed +1834-WULEG Male 61 Yes 2 Nevada City 95959 39.333737 -120.858667 5 24 Offer C Yes 40.81 No No One Year No Mailed Check 20.25 439.75 0 0 979.44 1419.19 Stayed +1837-YQUCE Female 54 No 0 Buena Park 90620 33.845706 -118.012204 0 70 Offer A No Yes DSL 13 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 58.35 4214.25 0 0 0 4214.25 Stayed +1839-FBNFR Female 35 Yes 1 Georgetown 95634 38.9386 -120.785514 3 39 None Yes 32.57 No No Two Year Yes Bank Withdrawal 19.85 854.8 0 0 1270.23 2125.03 Stayed +1839-UMACK Male 20 No 0 Pasadena 91106 34.139402 -118.128658 0 42 None Yes 27.64 Yes No One Year No Bank Withdrawal 25.05 949.85 0 0 1160.88 2110.73 Stayed +1840-BIUOG Male 23 No 0 Hayward 94545 37.62984 -122.120843 0 20 None Yes 32.5 Yes Yes DSL 52 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 68.7 1416.2 0 0 650 2066.2 Stayed +1841-YSJGV Male 58 Yes 0 South El Monte 91733 34.04622 -118.053753 9 72 Offer A Yes 40.78 Yes Yes Fiber Optic 22 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 109.95 7852.4 0 0 2936.16 10788.56 Stayed +1842-EZJMK Male 28 Yes 0 Orangevale 95662 38.689174 -121.218435 1 50 Offer B Yes 34.14 Yes Yes Fiber Optic 69 No Yes No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 103.7 5071.05 36.61 0 1707 6741.44 Churned Competitor Competitor had better devices +1843-TLSGD Female 56 Yes 3 Standish 96128 40.346634 -120.386422 6 13 None Yes 27.62 No No Two Year No Credit Card 20.85 272.35 0 0 359.06 631.41 Stayed +1845-CSBRZ Female 71 Yes 1 Pomona 91766 34.042286 -117.756106 7 22 Offer D Yes 40.19 Yes Yes Fiber Optic 27 No No No No Yes No No Yes Two Year No Bank Withdrawal 85.35 1961.6 0 0 884.18 2845.78 Stayed +1845-ZLLIG Male 45 No 0 Woodbridge 95258 38.169605 -121.310964 0 1 Offer E Yes 20.3 No Yes DSL 16 No Yes No No No No No Yes Month-to-Month Yes Credit Card 50.15 50.15 0 0 20.3 70.45 Joined +1846-XWOQN Female 80 No 0 Bradley 93426 35.842889 -121.004862 0 1 None Yes 47.97 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.15 70.15 0 0 47.97 118.12 Churned Competitor Competitor made better offer +1848-LBZHY Female 19 Yes 0 Downey 90242 33.921793 -118.140588 7 7 None Yes 33.24 No Yes DSL 53 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.3 355.1 0 0 232.68 587.78 Stayed +1849-RJYIG Female 43 No 0 Sunnyvale 94087 37.3511 -122.037311 0 8 None Yes 46.78 No Yes DSL 24 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 60 487.75 0 0 374.24 861.99 Stayed +1850-AKQEP Male 61 No 1 Santa Cruz 95064 37.007882 -122.065975 0 8 None Yes 14.37 No No Month-to-Month No Credit Card 20.35 178.7 0 0 114.96 293.66 Stayed +1852-QSWCD Male 62 Yes 1 Palo Verde 92266 33.3249 -114.758334 1 64 None Yes 35.25 Yes No Two Year Yes Credit Card 24.8 1514.85 0 0 2256 3770.85 Stayed +1852-XEMDW Male 20 No 0 Mad River 95552 40.390301 -123.412327 0 22 Offer D Yes 43.78 Yes Yes DSL 47 Yes Yes Yes No No No No No Month-to-Month No Credit Card 65.05 1427.55 0 10 963.16 2400.71 Stayed +1853-ARAAQ Female 47 No 0 Cayucos 93430 35.511833 -120.918713 0 26 None No Yes DSL 7 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 50.35 1277.5 0 0 0 1277.5 Stayed +1853-UDXBW Male 38 Yes 0 Samoa 95564 40.809636 -124.189977 1 1 None Yes 38.8 No Yes Fiber Optic 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70 70 0 0 38.8 108.8 Churned Price Price too high +1855-AGAWH Male 27 Yes 0 Bell 90201 33.970343 -118.171368 2 31 None Yes 36.69 No Yes Fiber Optic 52 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 93.8 2939.8 0 0 1137.39 4077.19 Stayed +1855-CFULU Female 65 No 0 Oakland 94619 37.787186 -122.14633 0 4 None Yes 41.98 No No Two Year No Credit Card 20.05 91.45 0 0 167.92 259.37 Stayed +1862-QRWPE Female 24 Yes 0 Pacific Palisades 90272 34.079449 -118.548306 10 48 None Yes 37.96 No No Two Year No Bank Withdrawal 20.65 1057 0 0 1822.08 2879.08 Stayed +1862-SKORY Female 66 Yes 0 Los Angeles 90029 34.089953 -118.294824 1 40 None No Yes Cable 3 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 39.3 1637.4 0 0 0 1637.4 Churned Competitor Competitor offered higher download speeds +1866-DIOQZ Female 23 Yes 0 Forestville 95436 38.499302 -122.92444 10 71 None No Yes Cable 85 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 66.8 4689.15 0 0 0 4689.15 Stayed +1866-NXPSP Female 48 No 0 Arcata 95521 40.839958 -124.003757 0 36 None Yes 32 No Yes Cable 23 Yes Yes Yes Yes No Yes Yes No One Year Yes Credit Card 75.55 2680.15 0 100 1152 3932.15 Stayed +1866-OBPNR Male 28 Yes 1 Sacramento 95833 38.619049 -121.517552 5 1 None Yes 42.99 No Yes Fiber Optic 59 No Yes No No No No No Yes Month-to-Month No Credit Card 74.6 74.6 0 0 42.99 117.59 Joined +1866-RZZQS Male 77 No 0 Redlands 92373 34.003243 -117.138286 0 41 Offer B Yes 42.06 Yes Yes Fiber Optic 21 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 98.4 4187.75 0 0 1724.46 5912.21 Churned Competitor Competitor had better devices +1866-ZSLJM Male 31 No 0 Valley Ford 94972 38.339996 -122.935056 0 21 Offer D Yes 32.89 No No Month-to-Month No Credit Card 20.5 402.85 0 0 690.69 1093.54 Stayed +1867-BDVFH Male 35 Yes 0 Los Angeles 90056 33.987945 -118.370442 1 11 Offer D Yes 9.14 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.35 834.2 0 0 100.54 934.74 Churned Competitor Competitor made better offer +1867-TJHTS Female 47 No 0 Sacramento 95817 38.550722 -121.457314 0 58 None Yes 22.71 Yes Yes Fiber Optic 14 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.8 4526.85 0 0 1317.18 5844.03 Stayed +1871-MOWRM Male 57 Yes 0 Woodacre 94973 38.005839 -122.638155 3 12 None Yes 18.26 No Yes Fiber Optic 18 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 80.85 866.45 23.72 0 219.12 1061.85 Churned Competitor Competitor offered more data +1872-EBWSC Female 28 No 0 Berkeley 94702 37.866009 -122.286228 0 29 None Yes 21.19 No No One Year No Mailed Check 20.35 617.35 0 0 614.51 1231.86 Stayed +1875-QIVME Female 26 Yes 3 Tujunga 91042 34.296574 -118.244839 1 2 Offer E Yes 11.51 Yes Yes Fiber Optic 53 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.4 242.8 45.44 0 23.02 220.38 Churned Attitude Attitude of support person +1877-HKBQX Female 21 No 0 Cerritos 90703 33.8681 -118.067402 0 11 Offer D Yes 1.16 No Yes DSL 41 Yes No No Yes No No No Yes One Year Yes Mailed Check 54.6 617.85 0 0 12.76 630.61 Stayed +1891-FZYSA Male 65 Yes 0 Piercy 95587 39.955587 -123.681175 1 69 None Yes 16.34 Yes Yes Fiber Optic 4 No Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 89.95 6143.15 6.79 110 1127.46 7373.82 Churned Competitor Competitor had better devices +1891-QRQSA Male 71 Yes 0 Downey 90241 33.940884 -118.128628 9 64 Offer B Yes 16.33 Yes Yes Fiber Optic 10 Yes No Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 111.6 7099 0 0 1045.12 8144.12 Stayed +1891-UAWWU Female 79 Yes 0 Johannesburg 93528 35.363339 -117.637641 1 20 None Yes 4.77 Yes Yes Fiber Optic 17 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 90.8 1951 0 0 95.4 2046.4 Churned Competitor Competitor had better devices +1894-IGFSG Female 38 No 0 Lancaster 93535 34.712708 -117.889656 0 22 None Yes 18.01 No Yes Fiber Optic 2 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 89.25 1907.85 0 0 396.22 2304.07 Churned Competitor Competitor had better devices +1895-QTKDO Female 38 No 0 San Jacinto 92583 33.796568 -116.924723 0 1 None Yes 45.59 No Yes DSL 5 No No No No No No No Yes Month-to-Month No Credit Card 43.95 43.95 0 0 45.59 89.54 Joined +1897-OKVMW Female 44 Yes 1 Lathrop 95330 37.80821 -121.308401 3 64 None Yes 37 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Mailed Check 90.6 5817.45 0 0 2368 8185.45 Stayed +1897-RCFUM Female 31 Yes 2 Point Arena 95468 38.911299 -123.609588 1 39 None Yes 5.88 Yes No One Year Yes Credit Card 24.2 914.6 0 0 229.32 1143.92 Stayed +1898-JSNDC Female 23 No 0 Elk Grove 95758 38.35363 -121.44195 0 39 Offer C Yes 48.17 No Yes DSL 58 No Yes No No Yes No No Yes One Year Yes Credit Card 58.6 2224.5 0 0 1878.63 4103.13 Stayed +1899-VXWXM Male 55 No 0 San Diego 92130 32.957195 -117.202542 0 48 None Yes 24.73 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 106.1 5082.8 0 0 1187.04 6269.84 Churned Other Don't know +1902-XBTFB Male 39 No 0 North Hollywood 91605 34.207295 -118.400022 0 22 Offer D Yes 39.58 No Yes Fiber Optic 12 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.4 2001.5 0 0 870.76 2872.26 Churned Dissatisfaction Lack of self-service on Website +1904-WAJAA Female 23 Yes 3 Coronado 92118 32.68674 -117.186612 0 24 Offer C Yes 46.54 Yes Yes DSL 85 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 64.35 1558.65 0 0 1116.96 2675.61 Stayed +1905-OEILC Female 42 No 0 Pebble Beach 93953 36.587497 -121.944815 0 1 Offer E Yes 20.11 No No Month-to-Month No Credit Card 19.5 19.5 0 0 20.11 39.61 Joined +1907-UBQFC Male 69 No 0 San Francisco 94108 37.791998 -122.408653 0 10 None Yes 5.46 No Yes Fiber Optic 24 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 72.85 688.65 0 30 54.6 773.25 Churned Competitor Competitor had better devices +1907-YLNYW Male 47 No 0 Gasquet 95543 41.867908 -123.794144 0 8 None Yes 41.13 No Yes DSL 27 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 66.7 579 0 0 329.04 908.04 Stayed +1910-FMXJM Female 59 Yes 0 Colton 92324 34.030915 -117.273201 8 36 None Yes 49.33 No Yes Fiber Optic 23 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 80.4 2937.65 0 0 1775.88 4713.53 Stayed +1915-IOFGU Female 53 No 0 Keene 93531 35.214982 -118.59049 0 1 None Yes 41.39 No Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.5 70.5 0 0 41.39 111.89 Churned Competitor Competitor offered higher download speeds +1915-OAKWD Female 56 No 0 Belvedere Tiburon 94920 37.885629 -122.46858 0 16 Offer D Yes 44.05 No No One Year Yes Bank Withdrawal 19.3 360.35 0 0 704.8 1065.15 Stayed +1918-ZBFQJ Female 48 No 3 Glendale 91206 34.162515 -118.203869 0 13 None Yes 33.54 No Yes Fiber Optic 76 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 79.25 1111.65 48.25 0 436.02 1499.42 Churned Competitor Competitor had better devices +1919-RTPQD Male 42 Yes 1 Fish Camp 93623 37.483535 -119.679414 7 7 Offer E Yes 28.7 No Yes DSL 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.75 333.65 0 0 200.9 534.55 Stayed +1921-KYSAY Female 36 No 0 Olivehurst 95961 39.082568 -121.55325 0 41 None Yes 36.93 Yes Yes DSL 30 No No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 68.6 2877.05 0 0 1514.13 4391.18 Stayed +1925-GMVBW Female 49 No 0 Oroville 95965 39.624561 -121.552866 0 5 None Yes 24.53 No No Month-to-Month No Credit Card 20.55 96.1 0 0 122.65 218.75 Stayed +1925-LFCZZ Male 71 No 0 Potrero 91963 32.619465 -116.593605 0 55 None No Yes DSL 23 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 50.05 2743.45 0 0 0 2743.45 Stayed +1925-TIBLE Female 62 Yes 0 Los Angeles 90049 34.091829 -118.491244 1 7 None Yes 22.61 Yes Yes Fiber Optic 11 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 86.5 582.5 0 20 158.27 760.77 Churned Competitor Competitor offered higher download speeds +1926-QUZNN Female 45 Yes 0 Carmel 93923 36.460611 -121.852507 9 72 None Yes 49.51 Yes No Two Year Yes Bank Withdrawal 25.25 1841.2 0 0 3564.72 5405.92 Stayed +1927-QEWMY Female 51 Yes 0 Arcadia 91007 34.128284 -118.047732 6 72 Offer A Yes 43.91 No No Two Year No Credit Card 20.5 1502.25 0 0 3161.52 4663.77 Stayed +1928-BXYIV Male 47 No 0 Placerville 95667 38.733714 -120.795213 0 1 Offer E Yes 17.07 Yes Yes DSL 3 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 61.15 61.15 0 0 17.07 78.22 Joined +1929-ZCBHE Male 27 Yes 1 Georgetown 95634 38.9386 -120.785514 7 47 Offer B No Yes DSL 47 Yes No Yes Yes No No No Yes One Year No Bank Withdrawal 40.3 1794.8 0 0 0 1794.8 Stayed +1930-BZLHI Male 31 No 0 Castroville 95012 36.784481 -121.759054 0 21 None Yes 22.53 No No One Year Yes Credit Card 20.35 422.7 0 0 473.13 895.83 Stayed +1930-QPBVZ Male 31 Yes 2 Laytonville 95454 39.806141 -123.531098 3 68 Offer A Yes 9.29 No Yes Fiber Optic 18 Yes Yes No Yes No Yes Yes Yes Two Year No Bank Withdrawal 95.1 6683.4 0 0 631.72 7315.12 Stayed +1930-WNXSB Male 38 Yes 1 Covina 91724 34.08111 -117.853935 1 58 None Yes 47.69 No Yes Fiber Optic 24 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.85 5305.05 0 0 2766.02 8071.07 Stayed +1932-UEDCX Male 79 Yes 0 Manchester 95459 38.966713 -123.586412 6 33 None Yes 44.1 Yes Yes Fiber Optic 22 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.6 3270.25 0 0 1455.3 4725.55 Stayed +1934-MKPXS Male 21 Yes 0 Nicolaus 95659 38.788898 -121.608624 3 33 None Yes 49.37 No No One Year No Credit Card 20.1 620.55 0 0 1629.21 2249.76 Stayed +1934-SJVJK Male 35 No 0 Smith River 95567 41.950683 -124.097094 0 1 Offer E Yes 40.51 No No Month-to-Month No Credit Card 20.15 20.15 0 0 40.51 60.66 Churned Price Long distance charges +1935-IMVBB Male 43 Yes 0 San Diego 92107 32.741852 -117.243453 1 56 None Yes 3.79 No Yes Fiber Optic 14 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 89.7 4952.95 41.66 0 212.24 5123.53 Stayed +1936-CZAKF Male 22 Yes 0 Graton 95444 38.434362 -122.86891 8 49 None No Yes Cable 27 No Yes No No Yes Yes Yes Yes Two Year No Credit Card 49.65 2409.9 0 0 0 2409.9 Stayed +1936-UAFEH Female 43 No 0 Pioneer 95666 38.546999 -120.271114 0 68 None Yes 48.82 Yes Yes Fiber Optic 17 Yes Yes No Yes Yes Yes Yes No Two Year No Credit Card 110.25 7279.35 0 30 3319.76 10629.11 Stayed +1937-OTUKY Female 32 Yes 0 Seaside 93955 36.625114 -121.823565 1 72 None Yes 25.48 Yes Yes Fiber Optic 3 Yes No Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 98.2 7015.9 0 0 1834.56 8850.46 Stayed +1941-HOSAM Male 20 Yes 3 San Diego 92101 32.72523 -117.171346 1 1 None Yes 24.33 No Yes Fiber Optic 59 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.1 90.1 0 0 24.33 114.43 Joined +1942-OQFRW Male 62 No 0 Forest Knolls 94933 38.010092 -122.689442 0 1 Offer E Yes 13.4 No Yes DSL 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44 44 0 0 13.4 57.4 Joined +1945-XISKS Female 22 Yes 0 Sonora 95370 37.982716 -120.343732 4 67 None Yes 33.01 No No Two Year No Credit Card 19.65 1335.2 0 0 2211.67 3546.87 Stayed +1950-KSVVJ Female 57 Yes 0 Monterey Park 91754 34.050322 -118.147037 1 45 Offer B Yes 33.54 Yes Yes Fiber Optic 4 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Mailed Check 113.3 5032.25 0 0 1509.3 6541.55 Stayed +1951-IEYXM Male 57 Yes 0 Rancho Cucamonga 91730 34.10097 -117.57882 1 72 None Yes 34.97 Yes Yes Cable 11 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.6 6441.85 0 0 2517.84 8959.69 Stayed +1952-DVVSW Female 23 Yes 0 Colfax 95713 39.084645 -120.894014 4 10 None Yes 14.04 No No One Year No Credit Card 20.1 184.4 0 0 140.4 324.8 Stayed +1955-IBMMB Male 47 No 0 Forest Knolls 94933 38.010092 -122.689442 0 59 None Yes 47.17 No No Two Year Yes Bank Withdrawal 20.2 1192.3 0 0 2783.03 3975.33 Stayed +1956-YIFGE Male 36 Yes 3 Boulevard 91905 32.677097 -116.304991 10 22 None Yes 9.05 No Yes Fiber Optic 57 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 100.05 2090.25 0 0 199.1 2289.35 Stayed +1958-RNRKS Male 62 Yes 0 El Segundo 90245 33.917145 -118.401554 4 30 None Yes 5.56 Yes Yes DSL 8 No No No No No No No No Month-to-Month No Bank Withdrawal 49.9 1441.95 0 100 166.8 1708.75 Stayed +1960-UOTYM Male 61 Yes 2 Lakewood 90712 33.840524 -118.148403 5 52 None Yes 16.53 No Yes DSL 12 Yes Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 79.2 4016.3 0 0 859.56 4875.86 Stayed +1960-UYCNN Male 35 No 0 Julian 92036 32.980678 -116.262854 0 10 None Yes 26.43 Yes Yes Fiber Optic 13 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal -7 1021.55 0 0 264.3 1285.85 Stayed +1963-SVUCV Male 59 No 0 Flournoy 96029 39.84784 -122.544556 0 1 None Yes 28.37 No Yes DSL 7 No No No No No No No No Month-to-Month No Bank Withdrawal 45.3 45.3 0 30 28.37 103.67 Churned Competitor Competitor offered higher download speeds +1963-VAUKV Female 31 No 0 Kyburz 95720 38.766036 -120.209673 0 1 Offer E Yes 22.12 No No Month-to-Month No Mailed Check 20.4 20.4 0 0 22.12 42.52 Churned Price Long distance charges +1964-SVLEA Male 59 No 0 Upland 91786 34.105493 -117.660934 0 20 Offer D Yes 30.13 No No One Year Yes Mailed Check -1 415.9 0 0 602.6 1018.5 Stayed +1965-AKTSX Female 65 No 0 Byron 94514 37.83323 -121.601461 0 14 Offer D Yes 16.36 Yes Yes Fiber Optic 6 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 78.95 1101.85 0 0 229.04 1330.89 Churned Competitor Competitor made better offer +1965-DDBWU Male 37 No 0 Escondido 92027 33.141265 -116.967221 0 16 None Yes 11.96 Yes Yes Fiber Optic 18 No No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 89.05 1448.6 0 0 191.36 1639.96 Churned Competitor Competitor made better offer +1970-KKFWL Female 38 No 0 Rescue 95672 38.724322 -120.991237 0 35 None Yes 6.52 Yes No Two Year No Bank Withdrawal 23.3 797.1 0 0 228.2 1025.3 Stayed +1971-DTCZB Female 52 Yes 0 Yreka 96097 41.764869 -122.671316 6 72 None Yes 42.64 Yes Yes DSL 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 90.95 6468.6 0 0 3070.08 9538.68 Stayed +1972-XMUWV Female 46 Yes 0 Miramonte 93641 36.696759 -119.024051 7 65 None Yes 10.23 No Yes Cable 14 No No No Yes Yes No No Yes Two Year Yes Credit Card 59.8 3808.2 0 0 664.95 4473.15 Stayed +1976-AZZPJ Male 47 Yes 0 Concord 94520 38.013825 -122.039144 3 7 Offer E No Yes DSL 17 Yes Yes No No No No No Yes Month-to-Month No Credit Card 34.2 256.6 0 0 0 256.6 Stayed +1976-CFOCS Female 69 Yes 0 Dana Point 92629 33.477923 -117.705314 1 1 None Yes 7.74 No Yes DSL 19 No No No No No No No Yes Month-to-Month No Bank Withdrawal 46 46 0 0 7.74 53.74 Churned Competitor Competitor had better devices +1977-STDKI Female 72 No 0 The Sea Ranch 95497 38.696659 -123.436861 0 1 None Yes 20.55 No Yes Fiber Optic 5 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 73 73 0 0 20.55 93.55 Churned Competitor Competitor offered more data +1980-KXVPM Female 68 No 0 El Centro 92243 32.770393 -115.60915 0 3 None Yes 23.82 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Credit Card 75.05 256.25 0 0 71.46 327.71 Churned Competitor Competitor had better devices +1981-INRFU Female 44 No 0 San Diego 92109 32.787836 -117.232376 0 2 None Yes 8.32 No Yes Fiber Optic 16 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.75 164.5 0 0 16.64 181.14 Churned Competitor Competitor made better offer +1982-FEBTD Female 27 Yes 2 Newport Beach 92660 33.634626 -117.874882 1 23 None Yes 25.54 Yes No Two Year Yes Credit Card 25.6 514.75 0 0 587.42 1102.17 Stayed +1984-FCOWB Female 21 Yes 0 Templeton 93465 35.536115 -120.739231 1 70 Offer A Yes 41.88 Yes Yes Fiber Optic 59 No Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 109.5 7674.55 0 150 2931.6 10756.15 Churned Attitude Attitude of service provider +1984-GPTEH Female 47 No 0 Burbank 91506 34.169706 -118.323548 0 29 None Yes 4.53 Yes No Month-to-Month No Bank Withdrawal 25.15 702 0 0 131.37 833.37 Stayed +1985-MBRYP Female 44 No 0 Arnold 95223 38.32153 -120.236358 0 43 Offer B Yes 6.71 No No Two Year Yes Bank Withdrawal 19.65 779.25 0 0 288.53 1067.78 Stayed +1986-PHGZF Male 73 No 0 Greenwood 95635 38.921333 -120.897718 0 18 Offer D Yes 47.34 Yes Yes DSL 7 Yes Yes No No No No No Yes Two Year Yes Credit Card 58.4 964.9 0 0 852.12 1817.02 Stayed +1987-AUELQ Female 46 Yes 0 Los Angeles 90018 34.028735 -118.317236 0 71 None Yes 44.84 Yes No Two Year No Credit Card 25.05 1873.7 0 0 3183.64 5057.34 Stayed +1989-PRJHP Male 75 Yes 0 Pleasanton 94588 37.685052 -121.912061 1 27 None Yes 10.6 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.5 1893.95 0 0 286.2 2180.15 Churned Competitor Competitor had better devices +1991-VOPLL Female 45 No 0 San Marcos 92069 33.162624 -117.170863 0 9 Offer E Yes 31.28 No No Month-to-Month No Credit Card 19.05 157.65 0 0 281.52 439.17 Stayed +1996-DBMUS Female 72 Yes 0 Palo Verde 92266 33.3249 -114.758334 10 48 None Yes 12.6 No Yes Fiber Optic 21 No No No No No No No Yes One Year Yes Bank Withdrawal 70.65 3545.05 0 0 604.8 4149.85 Stayed +1998-VHJHK Female 36 No 0 Santa Barbara 93101 34.419203 -119.710008 0 27 None Yes 20.18 No No One Year No Credit Card 19.15 501.35 0 0 544.86 1046.21 Stayed +2000-DHJUY Female 67 Yes 0 Menlo Park 94025 37.449551 -122.183762 1 70 Offer A Yes 18.67 Yes Yes DSL 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 92.2 6474.45 0 0 1306.9 7781.35 Stayed +2000-MPKCA Female 51 No 0 San Pedro 90732 33.744119 -118.31448 0 58 Offer B Yes 46.7 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 107.75 6332.75 0 0 2708.6 9041.35 Stayed +2001-EWBQU Female 23 No 0 Stockton 95210 38.033219 -121.297433 0 60 None Yes 35.47 Yes Yes Fiber Optic 51 No Yes Yes No Yes Yes Yes No Two Year No Bank Withdrawal 104.7 6333.8 0 150 2128.2 8612 Stayed +2001-MCUUW Male 51 No 0 Corona 92879 33.893823 -117.531446 0 46 None Yes 37.5 Yes Yes Fiber Optic 22 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 108.65 4903.2 0 0 1725 6628.2 Stayed +2002-MZHWP Female 24 No 0 Delhi 95315 37.422961 -120.765493 0 1 Offer E Yes 26.12 No No Month-to-Month No Credit Card 20.5 20.5 0 0 26.12 46.62 Churned Price Long distance charges +2003-CKLOR Male 62 No 0 Igo 96047 40.524535 -122.647172 0 66 Offer A Yes 25.82 No Yes Cable 26 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 99.5 6710.5 0 0 1704.12 8414.62 Churned Other Moved +2004-OCQXK Female 44 No 0 Merced 95348 37.40122 -120.514191 0 1 Offer E Yes 44.94 No Yes Fiber Optic 16 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 81.95 81.95 0 0 44.94 126.89 Churned Competitor Competitor had better devices +2005-DWQZJ Female 26 Yes 1 Stevenson Ranch 91381 34.364153 -118.615583 1 8 None Yes 42.67 No No Two Year No Credit Card 19.05 201.7 0 0 341.36 543.06 Stayed +2007-QVGAW Female 51 Yes 1 Cypress 90630 33.818477 -118.038307 10 68 Offer A Yes 46.61 No No Two Year Yes Bank Withdrawal 19.35 1292.65 0 0 3169.48 4462.13 Stayed +2011-TRQYE Male 59 No 0 Deer Park 94576 38.554383 -122.474773 0 18 Offer D No Yes DSL 26 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 33.5 600 0 0 0 600 Churned Dissatisfaction Product dissatisfaction +2012-NWRPA Female 78 Yes 0 Modesto 95355 37.672906 -120.946594 1 11 Offer D Yes 1.28 Yes Yes Fiber Optic 14 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.55 1131.2 0 0 14.08 1145.28 Churned Competitor Competitor made better offer +2013-SGDXK Female 27 No 0 Mariposa 95338 37.526791 -119.99437 0 1 None Yes 1.63 No Yes Fiber Optic 59 No Yes No No Yes No No No Month-to-Month No Bank Withdrawal 84.3 84.3 0 10 1.63 95.93 Churned Competitor Competitor offered more data +2014-MKGMH Female 45 No 0 Riverside 92508 33.885499 -117.324959 0 46 Offer B Yes 27.97 Yes Yes Fiber Optic 22 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 101.1 4674.4 0 0 1286.62 5961.02 Stayed +2017-CCBLH Female 55 No 0 Weott 95571 40.310119 -123.909449 0 8 None Yes 23.46 No No Two Year No Credit Card 20 141.6 0 0 187.68 329.28 Stayed +2018-PZKMU Male 32 Yes 3 Santa Ana 92701 33.748478 -117.858918 10 9 Offer E Yes 44.37 No Yes Fiber Optic 57 No No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 103.1 970.45 18.62 0 399.33 1351.16 Stayed +2018-QKYGT Male 19 Yes 3 San Gabriel 91775 34.114772 -118.089431 1 1 None Yes 36.32 No Yes Fiber Optic 85 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 81.05 81.05 0 0 36.32 117.37 Joined +2019-HDCZY Male 35 Yes 0 Farmersville 93223 36.29878 -119.201028 4 63 None Yes 2.72 Yes Yes Fiber Optic 22 No No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 102.6 6296.75 0 0 171.36 6468.11 Stayed +2023-VQFDL Male 42 No 0 Riverside 92506 33.930931 -117.361788 0 18 Offer D Yes 33.16 No No Month-to-Month No Bank Withdrawal 19 348.8 0 0 596.88 945.68 Stayed +2024-BASKD Female 23 No 0 Exeter 93221 36.301689 -119.018233 0 1 Offer E Yes 22.16 No Yes Fiber Optic 47 No No Yes No No No No No Month-to-Month Yes Mailed Check 74.6 74.6 0 10 22.16 106.76 Churned Competitor Competitor offered more data +2025-JKFWI Male 31 No 0 Burbank 91501 34.188339 -118.300942 0 13 None Yes 24.14 Yes Yes Fiber Optic 21 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 99 1301.7 0 0 313.82 1615.52 Churned Price Lack of affordable download/upload speed +2026-TGDHM Female 54 No 0 Cloverdale 95425 38.801936 -122.938935 0 7 None Yes 19.21 No Yes Fiber Optic 16 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 79.3 523.15 0 10 134.47 667.62 Churned Competitor Competitor had better devices +2027-CWDNU Male 45 Yes 3 Venice 90291 33.991782 -118.479229 1 18 None Yes 28.04 No Yes Fiber Optic 28 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.6 1601.5 0 0 504.72 2106.22 Stayed +2027-DNKIV Male 28 Yes 3 Spring Valley 91977 32.726627 -116.994608 1 37 None Yes 35.67 No Yes DSL 76 Yes No Yes Yes No No No Yes One Year Yes Credit Card 58.75 2203.1 0 0 1319.79 3522.89 Stayed +2027-FECZV Male 44 No 0 Bodfish 93205 35.523991 -118.400432 0 12 None Yes 25.19 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.7 1253.9 0 0 302.28 1556.18 Churned Attitude Attitude of support person +2027-OAQQC Female 64 No 0 Aptos 95003 37.013471 -121.877877 0 43 Offer B No Yes DSL 12 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.05 2076.2 20.29 0 0 2055.91 Churned Competitor Competitor offered more data +2027-WKXMW Female 49 Yes 0 Montara 94037 37.540582 -122.509594 10 63 Offer B Yes 20.37 Yes Yes Fiber Optic 26 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 108.75 6871.7 0 0 1283.31 8155.01 Stayed +2030-BTZRO Male 54 Yes 3 Northridge 91325 34.236683 -118.517588 1 6 None Yes 41.36 No No Two Year Yes Credit Card 20.4 107.6 0 0 248.16 355.76 Stayed +2034-CGRHZ Male 73 No 0 San Francisco 94104 37.791222 -122.402241 0 24 None Yes 3.23 Yes Yes Fiber Optic 26 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Credit Card 102.95 2496.7 0 0 77.52 2574.22 Churned Attitude Attitude of support person +2034-GDRCN Female 47 No 0 San Diego 92122 32.85723 -117.209774 0 2 Offer E Yes 10.53 No Yes Fiber Optic 8 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.4 168.2 0 0 21.06 189.26 Churned Other Don't know +2037-SGXHH Male 25 Yes 0 Campo Seco 95226 38.233879 -120.861666 1 38 None Yes 49.7 Yes Yes Fiber Optic 30 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94.65 3624.3 0 0 1888.6 5512.9 Churned Other Don't know +2037-XJFUP Male 24 Yes 0 Temecula 92592 33.507255 -117.029473 1 33 Offer C Yes 41.8 No Yes Fiber Optic 41 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 95.8 3036.75 0 60 1379.4 4476.15 Churned Competitor Competitor made better offer +2038-LLMLM Female 35 No 0 El Centro 92243 32.770393 -115.60915 0 48 None Yes 10.5 Yes Yes Fiber Optic 12 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal -4 4946.05 0 0 504 5450.05 Stayed +2038-OEQZH Male 63 No 0 Menifee 92584 33.653338 -117.178271 0 4 None Yes 44.36 No Yes Fiber Optic 20 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 86.05 308.1 0 0 177.44 485.54 Stayed +2038-YSEZE Female 48 No 0 Los Angeles 90046 34.108455 -118.362081 0 29 Offer C Yes 13.74 Yes Yes DSL 2 Yes Yes No Yes No No No Yes Month-to-Month No Credit Card 67.45 1801.1 0 0 398.46 2199.56 Stayed +2039-JONDJ Male 50 No 0 Burbank 91504 34.213049 -118.317651 0 27 None Yes 20.29 No Yes DSL 21 Yes Yes No No No No No Yes One Year No Bank Withdrawal 55.45 1477.65 0 0 547.83 2025.48 Stayed +2040-LDIWQ Male 51 Yes 0 Woodland Hills 91367 34.178068 -118.615714 8 65 Offer B Yes 41.57 Yes Yes DSL 16 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.2 5324.5 0 0 2702.05 8026.55 Stayed +2040-OBMLJ Male 24 No 0 Dunlap 93621 36.789213 -119.140338 0 31 None Yes 17.18 Yes Yes Fiber Optic 76 No No No Yes No No No Yes One Year No Credit Card 81.7 2548.65 0 0 532.58 3081.23 Stayed +2040-VZIKE Female 56 Yes 0 Stevinson 95374 37.316807 -120.855753 3 49 None Yes 44.81 Yes Yes Fiber Optic 10 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 100.85 4847.35 0 0 2195.69 7043.04 Stayed +2040-XBAVJ Male 51 Yes 1 Malibu 90263 34.037037 -118.705803 0 72 Offer A Yes 24.95 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 114.45 8100.55 0 0 1796.4 9896.95 Stayed +2041-JIJCI Female 37 No 0 Wendel 96136 40.345949 -120.081187 0 5 None Yes 44.78 Yes Yes Cable 29 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 64 370.25 0 0 223.9 594.15 Stayed +2043-WVTQJ Male 61 Yes 0 Westminster 92683 33.752591 -117.993661 10 1 None Yes 17.68 No Yes Cable 9 Yes No Yes No No No No Yes Month-to-Month No Credit Card 55.7 55.7 0 0 17.68 73.38 Joined +2045-BMBTJ Female 80 No 0 South El Monte 91733 34.04622 -118.053753 0 33 None No Yes DSL 16 Yes Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 59.45 1884.65 0 0 0 1884.65 Stayed +2049-BAFNW Female 60 No 0 Vallejo 94592 38.093701 -122.276589 0 1 Offer E No Yes DSL 7 No No Yes Yes No No No Yes Month-to-Month No Credit Card 35.9 35.9 0 0 0 35.9 Joined +2050-ONYDQ Female 48 Yes 1 Montara 94037 37.540582 -122.509594 7 65 None Yes 2.95 Yes No Two Year No Credit Card 26 1654.85 0 0 191.75 1846.6 Stayed +2054-PJOCK Female 32 No 0 Corona 92881 33.833686 -117.513063 0 60 None Yes 16.11 Yes Yes Cable 18 No No Yes Yes Yes Yes Yes Yes One Year No Credit Card 80.55 4847.05 0 0 966.6 5813.65 Stayed +2055-BFOCC Male 65 Yes 0 Likely 96116 41.266008 -120.490731 1 63 None Yes 40.65 No Yes DSL 29 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 84 5329.55 0 0 2560.95 7890.5 Stayed +2055-PDADH Female 71 No 0 Big Bend 96011 41.096569 -121.879082 0 3 Offer E Yes 2.26 No Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.4 204.7 0 0 6.78 211.48 Churned Other Don't know +2055-SIFSS Female 75 Yes 0 Westmorland 92281 33.03679 -115.60503 5 55 None Yes 29.53 Yes Yes Cable 29 No No No No No No No Yes One Year No Bank Withdrawal 51.65 2838.55 0 0 1624.15 4462.7 Stayed +2056-EVGZL Male 56 Yes 2 West Covina 91790 34.066964 -117.937007 9 68 None Yes 8.88 No Yes Fiber Optic 17 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 105.75 7322.5 0 0 603.84 7926.34 Stayed +2057-BOYKM Female 70 Yes 0 Inglewood 90305 33.958134 -118.330905 10 72 None Yes 28.09 Yes Yes Fiber Optic 20 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 96.6 6827.5 0 0 2022.48 8849.98 Stayed +2057-ZBLPD Female 50 Yes 0 Los Gatos 95032 37.233034 -121.947427 3 21 Offer D Yes 42.22 Yes Yes Fiber Optic 29 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.5 1808.7 0 0 886.62 2695.32 Churned Competitor Competitor offered more data +2058-DCJBE Male 32 No 0 Los Angeles 90012 34.065875 -118.238728 0 5 Offer E Yes 31.14 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.75 324.6 0 0 155.7 480.3 Churned Competitor Competitor had better devices +2061-VVFST Female 57 Yes 0 Whittier 90606 33.976678 -118.065875 1 37 None Yes 45.19 No No Month-to-Month No Bank Withdrawal 19.5 805.2 0 0 1672.03 2477.23 Stayed +2065-MMKGR Female 47 No 0 Diamond Springs 95619 38.683605 -120.811852 0 29 None Yes 41.38 Yes Yes DSL 4 No No No No Yes Yes Yes Yes One Year Yes Credit Card 71 2080.1 0 0 1200.02 3280.12 Stayed +2067-QYTCF Female 41 Yes 0 Los Angeles 90057 34.061918 -118.277939 4 64 None Yes 8.6 Yes Yes Fiber Optic 21 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 111.15 6953.4 0 0 550.4 7503.8 Stayed +2068-WWXQZ Male 61 No 0 Whittier 90604 33.929704 -118.01208 0 46 Offer B Yes 30.25 No No Two Year No Bank Withdrawal 20.05 902 0 0 1391.5 2293.5 Stayed +2070-FNEXE Female 77 No 2 Pasadena 91107 34.159007 -118.087353 0 7 Offer E Yes 26.95 No Yes Fiber Optic 18 Yes No No No No No No No Month-to-Month No Bank Withdrawal 76.45 503.6 11.05 0 188.65 681.2 Churned Price Lack of affordable download/upload speed +2070-XYMFH Female 66 No 0 Long Beach 90815 33.797638 -118.11662 0 23 None Yes 8.72 Yes Yes Fiber Optic 18 No No Yes No No No No Yes Two Year Yes Credit Card 79.35 1835.3 15.41 0 200.56 2020.45 Stayed +2072-ZVJJX Male 47 Yes 0 Sacramento 95818 38.556306 -121.495817 5 68 Offer A Yes 22.83 Yes No Two Year No Bank Withdrawal 25.25 1728.2 0 0 1552.44 3280.64 Stayed +2073-QBVBI Female 59 Yes 0 Los Angeles 90077 34.102084 -118.451629 10 41 None No Yes Cable 17 No Yes No Yes No No No Yes One Year No Credit Card 35.45 1391.65 0 0 0 1391.65 Stayed +2074-GKOWZ Male 49 Yes 0 Novato 94947 38.112166 -122.634384 1 2 Offer E Yes 8.86 No Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.55 185.55 0 0 17.72 203.27 Churned Competitor Competitor had better devices +2074-GUHPQ Female 37 No 2 Albion 95410 39.225694 -123.717354 0 17 None Yes 49.78 Yes Yes Fiber Optic 19 No Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 92.7 1556.85 0 0 846.26 2403.11 Stayed +2075-PUEPR Male 46 Yes 2 Newport Coast 92657 33.603282 -117.821841 2 55 None Yes 24.7 No No Two Year No Bank Withdrawal 19.35 1153.25 0 0 1358.5 2511.75 Stayed +2075-RMJIK Female 54 Yes 3 Santa Ysabel 92070 33.174725 -116.743329 3 5 None Yes 47.06 No Yes Cable 52 Yes No No No No No No No Month-to-Month Yes Mailed Check 49.4 232.55 0 10 235.3 477.85 Stayed +2077-DDHJK Female 48 Yes 0 Goleta 93117 34.489983 -120.091246 2 68 None Yes 27.41 Yes Yes DSL 9 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 70.9 4911.35 49.37 0 1863.88 6725.86 Stayed +2077-MPJQO Male 80 Yes 0 Menlo Park 94025 37.449551 -122.183762 2 7 None Yes 21.37 Yes Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal -10 533.05 0 0 149.59 682.64 Stayed +2079-FBMZK Female 50 No 0 Antelope 95843 38.715498 -121.363411 0 6 None Yes 39.36 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Mailed Check 69.25 418.4 0 0 236.16 654.56 Churned Competitor Competitor made better offer +2080-CAZNM Female 78 No 0 Burbank 91502 34.177267 -118.31003 0 41 Offer B Yes 6.33 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.4 4133.95 0 0 259.53 4393.48 Stayed +2080-GKCWQ Male 54 No 0 San Pablo 94806 37.980269 -122.342635 0 2 None Yes 3.76 No Yes Fiber Optic 16 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 74.95 151.75 0 0 7.52 159.27 Joined +2080-SRCDE Female 21 No 1 Walnut 91789 34.018354 -117.85492 0 1 Offer E Yes 32.73 Yes No Month-to-Month No Mailed Check 25.4 25.4 0 0 32.73 58.13 Joined +2081-KJSQF Male 25 No 0 Isleton 95641 38.154823 -121.601358 0 1 None Yes 42.96 No No Month-to-Month Yes Credit Card 20.25 20.25 0 0 42.96 63.21 Joined +2081-VEYEH Male 42 No 0 Compton 90221 33.885811 -118.206459 0 3 Offer E Yes 12.66 No Yes Fiber Optic 28 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.95 318.6 0 0 37.98 356.58 Joined +2082-CEFLT Male 31 No 0 San Diego 92109 32.787836 -117.232376 0 1 Offer E Yes 11.73 No Yes DSL 24 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.6 45.6 0 0 11.73 57.33 Churned Competitor Competitor made better offer +2082-OJVTK Male 25 Yes 0 San Diego 92109 32.787836 -117.232376 1 29 None Yes 4 Yes Yes Fiber Optic 48 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.2 2698.35 0 0 116 2814.35 Churned Competitor Competitor made better offer +2085-BOJKI Male 33 Yes 0 Long Beach 90822 33.778436 -118.118648 1 17 Offer D Yes 28.83 No Yes Fiber Optic 5 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 96.65 1588.25 0 0 490.11 2078.36 Stayed +2085-JVGAD Male 56 Yes 0 Ivanhoe 93235 36.385818 -119.224243 3 37 None Yes 2.15 No No Month-to-Month No Bank Withdrawal 20.35 697.65 45.07 0 79.55 732.13 Stayed +2087-QAREY Female 60 Yes 0 Sequoia National Park 93262 36.527243 -118.594938 1 22 Offer D Yes 39.83 No Yes Cable 16 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 54.7 1178.75 0 0 876.26 2055.01 Stayed +2088-IEBAU Female 63 No 0 Poway 92064 32.984395 -117.013454 0 68 None Yes 21.82 Yes Yes DSL 2 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 88.15 6148.45 36.29 0 1483.76 7595.92 Stayed +2091-GPPIQ Female 56 Yes 0 Yuba City 95991 39.02741 -121.614982 10 72 Offer A Yes 26.04 Yes Yes Cable 6 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 78.95 5730.15 0 0 1874.88 7605.03 Stayed +2091-MJTFX Female 57 Yes 2 Auburn 95602 38.99003 -121.114408 1 30 None No Yes DSL 12 No No No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 51.2 1561.5 0 0 0 1561.5 Churned Dissatisfaction Network reliability +2091-RFFBA Female 70 No 0 Port Costa 94569 38.035707 -122.196821 0 31 None Yes 15.43 Yes Yes Fiber Optic 2 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.9 2217.15 0 0 478.33 2695.48 Churned Attitude Attitude of support person +2096-XOTMO Female 40 Yes 3 Marysville 95901 39.19514 -121.503883 10 16 None Yes 12.82 No No Month-to-Month No Credit Card 19.35 275.9 33.24 0 205.12 447.78 Stayed +2097-YVPKN Male 56 No 0 Healdsburg 95448 38.618347 -122.908422 0 65 None Yes 4.9 Yes No Two Year No Credit Card 25.75 1654.75 41.74 0 318.5 1931.51 Stayed +2100-BDNSN Female 39 Yes 0 Strawberry Valley 95981 39.58458 -121.093256 1 5 None Yes 14.9 Yes Yes DSL 4 No No Yes Yes Yes No No No Month-to-Month No Bank Withdrawal 67.95 350.3 0 20 74.5 444.8 Churned Price Price too high +2101-RANCD Female 50 No 0 El Dorado Hills 95762 38.684437 -121.055634 0 55 None Yes 8.93 Yes Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.1 4144.9 0 0 491.15 4636.05 Stayed +2103-ZRXFN Male 19 No 0 La Quinta 92253 33.695532 -116.310571 0 1 None Yes 24.66 Yes Yes DSL 26 No No No No No No No Yes Month-to-Month No Credit Card 50.75 50.75 0 0 24.66 75.41 Joined +2105-PHWON Female 41 Yes 0 Navarro 95463 39.182916 -123.552571 1 33 None Yes 10.34 Yes Yes Fiber Optic 22 No No Yes Yes No Yes Yes No Month-to-Month Yes Credit Card 95 3008.15 0 60 341.22 3409.37 Stayed +2107-FBPTK Female 80 No 0 Ramona 92065 33.044541 -116.833922 0 30 None Yes 41.93 Yes Yes Fiber Optic 21 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 104.1 3121.1 0 0 1257.9 4379 Stayed +2108-GLPQB Male 49 Yes 0 Los Angeles 90025 34.046174 -118.446333 7 25 Offer C Yes 11.6 Yes Yes DSL 10 No No Yes No No No No Yes Month-to-Month No Credit Card 55.55 1405.3 0 0 290 1695.3 Stayed +2108-XWMPY Male 29 No 0 Cabazon 92230 33.929812 -116.76058 0 3 None No Yes DSL 85 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 35.45 106.85 0 0 0 106.85 Churned Other Moved +2108-YKQTY Female 42 No 0 Santa Monica 90403 34.031529 -118.491156 0 4 None Yes 9.81 No Yes DSL 30 No Yes No No No No No Yes Month-to-Month No Credit Card 50.7 151.3 0 0 39.24 190.54 Churned Other Don't know +2111-DWYHN Male 31 No 0 Aptos 95003 37.013471 -121.877877 0 1 None Yes 18.81 No No Month-to-Month No Credit Card 21.1 21.1 0 0 18.81 39.91 Joined +2114-MGINA Female 57 No 0 Rio Vista 94571 38.148862 -121.737696 0 14 Offer D Yes 10.3 No Yes Fiber Optic 29 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 89.8 1129.1 0 0 144.2 1273.3 Churned Attitude Attitude of support person +2115-BFTIW Male 52 No 0 Clearlake Oaks 95423 39.07116 -122.598542 0 25 None Yes 24.91 No Yes Fiber Optic 18 No No No No No No No No Month-to-Month No Credit Card 70.95 1767.35 0 20 622.75 2410.1 Churned Dissatisfaction Product dissatisfaction +2120-SMPEX Male 43 No 0 Santa Rosa 95403 38.488431 -122.752839 0 25 Offer C Yes 17.64 No No Month-to-Month Yes Mailed Check 20.15 536.35 0 0 441 977.35 Stayed +2121-JAFOM Female 23 Yes 0 Danville 94526 37.815459 -121.977203 1 72 None Yes 1.67 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 115.55 8312.4 0 0 120.24 8432.64 Stayed +2122-SZZZD Male 60 No 0 Sacramento 95834 38.646209 -121.52446 0 44 None Yes 18.14 No No One Year No Credit Card 19.5 835.5 0 0 798.16 1633.66 Stayed +2122-YWVYA Female 44 No 0 San Francisco 94116 37.74441 -122.486764 0 18 Offer D Yes 15.01 No Yes Fiber Optic 22 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.4 1380.4 0 0 270.18 1650.58 Stayed +2123-AGEEN Female 66 No 0 Millbrae 94030 37.601248 -122.403099 0 7 Offer E Yes 26.29 No Yes Fiber Optic 20 No No Yes No Yes No No No One Year Yes Bank Withdrawal 84.35 609.65 29.17 10 184.03 774.51 Stayed +2123-VSCOT Female 39 Yes 0 Pomona 91767 34.083086 -117.737997 9 59 None Yes 24.81 Yes Yes Cable 24 No No Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 72.1 4194.85 0 0 1463.79 5658.64 Stayed +2126-GSEGL Female 53 Yes 0 Solvang 93463 34.624399 -120.137875 7 70 None Yes 9.28 Yes Yes DSL 24 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 84.8 5917.55 0 120 649.6 6687.15 Stayed +2129-ALKBS Female 49 Yes 4 Needles 92363 34.711224 -114.702256 5 40 None Yes 49.22 Yes No Month-to-Month Yes Bank Withdrawal 26.2 1077.5 0 0 1968.8 3046.3 Stayed +2133-TSRRM Female 47 No 3 Rosemead 91770 34.065108 -118.082791 0 34 None Yes 32.94 No Yes Fiber Optic 21 Yes Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 105.35 3688.6 0 110 1119.96 4918.56 Stayed +2135-DQWAQ Female 37 No 0 Santa Barbara 93111 34.460197 -119.802602 0 5 Offer E Yes 45.74 No Yes Fiber Optic 30 No Yes No No Yes No No No Month-to-Month Yes Credit Card 85.3 420.45 0 10 228.7 659.15 Stayed +2135-RXIHG Male 63 No 0 Carson 90745 33.822295 -118.26411 0 1 Offer E Yes 14.12 No Yes Cable 24 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.65 45.65 0 0 14.12 59.77 Churned Competitor Competitor had better devices +2137-DQMEV Male 39 Yes 2 Tustin 92780 33.735802 -117.818805 1 68 Offer A No Yes DSL 19 Yes Yes No No Yes No No Yes One Year No Credit Card 44.8 2983.65 0 0 0 2983.65 Stayed +2138-VFAPZ Female 40 Yes 1 San Francisco 94130 37.820894 -122.369725 8 14 Offer D Yes 15.33 No No Two Year Yes Credit Card 19.7 263.65 0 0 214.62 478.27 Stayed +2139-FQHLM Male 49 No 0 Corona 92879 33.893823 -117.531446 0 19 Offer D Yes 9.55 No Yes Fiber Optic 6 No No Yes Yes Yes No No Yes Month-to-Month No Credit Card 89.95 1682.4 29.64 0 181.45 1834.21 Stayed +2141-RRYGO Female 51 No 0 Camino 95709 38.748316 -120.675512 0 4 Offer E Yes 10.64 No Yes DSL 23 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 68.65 261.25 0 0 42.56 303.81 Churned Dissatisfaction Poor expertise of online support +2143-LJULT Female 55 Yes 0 Fresno 93650 36.841655 -119.797113 1 67 None Yes 35.34 Yes No Two Year Yes Credit Card 25.25 1733.15 0 0 2367.78 4100.93 Stayed +2144-BFDSO Female 70 Yes 0 Ranchita 92066 33.215251 -116.53633 1 50 Offer B Yes 9.18 Yes Yes Fiber Optic 2 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 108.75 5431.9 0 0 459 5890.9 Stayed +2144-ESWKO Male 47 No 0 San Pedro 90732 33.744119 -118.31448 0 43 None No Yes Cable 4 Yes No Yes No No No No Yes One Year Yes Credit Card 35.2 1463.7 0 0 0 1463.7 Stayed +2146-EGVDT Male 33 Yes 0 Chatsworth 91311 34.294142 -118.603883 3 59 Offer B Yes 25.57 No No Two Year No Credit Card 19.3 1192.7 0 0 1508.63 2701.33 Stayed +2150-OEGBV Male 31 No 0 Oakland 94612 37.809014 -122.269739 0 27 None Yes 33.4 No No One Year No Bank Withdrawal 20.1 562.6 0 0 901.8 1464.4 Stayed +2150-UWTFY Female 21 Yes 3 San Mateo 94402 37.556634 -122.317723 1 22 Offer D Yes 42.98 No Yes DSL 30 Yes Yes Yes No No No No No Month-to-Month No Credit Card 61.15 1422.05 0 80 945.56 2447.61 Churned Dissatisfaction Service dissatisfaction +2150-WLKUW Female 27 Yes 0 Banning 92220 33.936298 -116.849577 4 40 Offer B Yes 42.1 Yes Yes DSL 52 No Yes No No Yes No No Yes One Year No Bank Withdrawal 63.9 2635 0 0 1684 4319 Stayed +2153-MREFK Female 55 Yes 0 Fawnskin 92333 34.274846 -116.937581 1 37 None Yes 30.16 Yes Yes Fiber Optic 4 Yes No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 99.2 3754.6 0 0 1115.92 4870.52 Churned Attitude Attitude of support person +2154-KVJFF Female 42 No 0 Stevinson 95374 37.316807 -120.855753 0 15 Offer D Yes 42.83 Yes Yes Fiber Optic 21 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.75 1111.85 0 0 642.45 1754.3 Churned Dissatisfaction Limited range of services +2155-AMQRX Female 37 No 0 Norwalk 90650 33.905963 -118.08263 0 28 None Yes 3.25 Yes Yes Cable 11 No No No Yes No No No Yes Month-to-Month Yes Credit Card 54.9 1505.15 0 0 91 1596.15 Stayed +2157-MXBJS Male 20 Yes 0 Calistoga 94515 38.629618 -122.593216 1 13 Offer D Yes 41.22 Yes Yes Cable 82 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 75.3 989.45 0 0 535.86 1525.31 Churned Dissatisfaction Network reliability +2159-TURXX Male 26 No 0 Weaverville 96093 40.759401 -122.939337 0 5 None Yes 22.16 No No Month-to-Month No Credit Card 20.05 95.55 0 0 110.8 206.35 Stayed +2160-GPFXD Male 25 Yes 2 Davis 95618 38.544002 -121.685559 1 54 Offer B Yes 24.59 Yes Yes DSL 52 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 65.65 3566.7 0 0 1327.86 4894.56 Stayed +2162-FRZAA Male 45 Yes 2 Fort Irwin 92310 35.349241 -116.770281 7 63 Offer B No Yes DSL 16 No Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 39.35 2395.05 0 0 0 2395.05 Stayed +2164-SOQXL Female 31 Yes 2 Los Angeles 90043 33.988543 -118.334081 10 20 None Yes 14.79 No No Month-to-Month No Credit Card 20.05 406.05 0 0 295.8 701.85 Stayed +2165-VOEGB Female 23 No 0 Burbank 91501 34.188339 -118.300942 0 46 None Yes 43.04 No Yes Fiber Optic 71 Yes Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.2 4822.85 0 0 1979.84 6802.69 Churned Other Don't know +2167-FQSTQ Female 20 Yes 0 Hayward 94541 37.674002 -122.076796 8 72 None Yes 37.45 Yes Yes DSL 48 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 92.4 6786.1 0 150 2696.4 9632.5 Stayed +2169-RRLFW Female 48 Yes 0 Capay 95607 38.681651 -122.130569 3 71 None Yes 11.18 Yes No Two Year No Credit Card 25.6 1888.25 0 0 793.78 2682.03 Stayed +2171-UDMFD Male 22 Yes 3 Chowchilla 93610 37.100948 -120.270136 5 32 Offer C Yes 35.05 No No Month-to-Month Yes Credit Card 19.45 674.55 0 0 1121.6 1796.15 Stayed +2172-EJXVF Female 65 No 0 Los Angeles 90047 33.958149 -118.308441 0 71 None Yes 25.61 Yes Yes Fiber Optic 23 No Yes Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 105.9 7521.95 6.65 100 1818.31 9433.61 Stayed +2176-LVPNX Female 69 No 0 San Jose 95113 37.333851 -121.891147 0 71 Offer A Yes 37.39 Yes Yes DSL 22 Yes Yes Yes Yes Yes Yes No No Two Year No Credit Card 89.85 6293.45 0 140 2654.69 9088.14 Stayed +2176-OSJUV Male 29 Yes 0 Anaheim 92801 33.844983 -117.952151 2 71 Offer A Yes 40.63 Yes Yes DSL 69 Yes Yes No Yes No No Yes Yes Two Year No Bank Withdrawal 65.15 4681.75 4.7 0 2884.73 7561.78 Stayed +2178-PMGCJ Male 22 No 0 Long Beach 90802 33.752524 -118.210737 0 22 Offer D Yes 15.77 No Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Credit Card 69.7 1490.4 0 0 346.94 1837.34 Stayed +2180-DXNEG Female 46 No 0 Harbor City 90710 33.798266 -118.300237 0 12 None Yes 25.54 No Yes Fiber Optic 27 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96 1062.1 0 0 306.48 1368.58 Churned Dissatisfaction Product dissatisfaction +2181-TIDSV Male 47 Yes 3 Glen Ellen 95442 38.368744 -122.522642 4 68 Offer A Yes 19.75 No No Two Year Yes Bank Withdrawal 19.95 1303.25 0 0 1343 2646.25 Stayed +2181-UAESM Male 30 No 0 Angelus Oaks 92305 34.1678 -116.86433 0 2 None Yes 12.59 No Yes Cable 76 Yes No Yes No No No No Yes Month-to-Month No Bank Withdrawal 53.45 119.5 0 0 25.18 144.68 Joined +2186-QZEYA Female 68 No 0 San Leandro 94579 37.687264 -122.15728 0 29 Offer C Yes 8.88 Yes Yes DSL 22 Yes Yes No No No No No Yes Two Year Yes Bank Withdrawal 58.55 1718.95 33.1 0 257.52 1943.37 Stayed +2187-LZGPL Female 36 No 0 Walnut Creek 94596 37.900662 -122.052782 0 7 None No Yes DSL 19 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 40.1 293.3 0 0 0 293.3 Churned Attitude Attitude of service provider +2187-PKZAY Male 23 No 0 Stevinson 95374 37.316807 -120.855753 0 12 None Yes 40.06 No Yes Fiber Optic 41 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.95 1043.4 0 0 480.72 1524.12 Stayed +2188-SXWVT Female 31 No 0 Chilcoot 96105 39.872961 -120.198876 0 34 Offer C Yes 43.17 No Yes DSL 8 Yes Yes No No No No No Yes One Year No Credit Card 55 1885.15 0 0 1467.78 3352.93 Stayed +2189-UXTKY Female 27 Yes 0 La Quinta 92253 33.695532 -116.310571 1 22 None Yes 13.11 Yes Yes DSL 51 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.2 1742.75 0 0 288.42 2031.17 Churned Dissatisfaction Product dissatisfaction +2189-WWOEW Female 37 No 0 Keene 93531 35.214982 -118.59049 0 15 None Yes 24.63 No Yes Fiber Optic 13 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.9 1269.55 0 0 369.45 1639 Churned Other Don't know +2190-BCXEC Female 61 Yes 0 Death Valley 92328 36.27688 -117.033326 10 40 None Yes 39.97 Yes Yes Fiber Optic 17 No No No Yes No No No Yes Month-to-Month Yes Credit Card 78.85 3126.85 0 0 1598.8 4725.65 Stayed +2190-PHBHR Female 22 Yes 0 Hume 93628 36.807595 -118.901544 5 72 Offer A Yes 22.74 Yes Yes Fiber Optic 48 Yes Yes No No No Yes Yes Yes Two Year Yes Credit Card 94.45 6921.7 0 0 1637.28 8558.98 Stayed +2192-CKRLV Female 57 Yes 0 Wilton 95693 38.392559 -121.225093 2 72 Offer A No Yes DSL 15 Yes Yes Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 49.2 3580.95 0 0 0 3580.95 Stayed +2192-OZITF Female 60 No 0 San Leandro 94577 37.717196 -122.159338 0 45 Offer B Yes 44.29 Yes Yes DSL 15 Yes No No Yes No Yes Yes Yes Two Year No Credit Card 73.55 3349.1 0 0 1993.05 5342.15 Stayed +2193-SFWQW Male 47 Yes 1 San Rafael 94903 38.018065 -122.546024 9 72 None Yes 24.08 No Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 111.95 8033.1 0 0 1733.76 9766.86 Stayed +2194-IIQOF Female 38 Yes 0 Sunnyvale 94087 37.3511 -122.037311 7 71 Offer A Yes 19.9 Yes Yes DSL 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.3 6388.65 0 0 1412.9 7801.55 Stayed +2195-VVRJF Male 74 Yes 0 Los Angeles 90018 34.028735 -118.317236 6 18 None Yes 5.73 No Yes DSL 13 Yes No No No No Yes No Yes Two Year Yes Credit Card 59.1 1011.05 31.05 0 103.14 1083.14 Stayed +2195-ZRVAX Female 40 Yes 0 Rodeo 94572 38.027218 -122.23463 1 47 None Yes 44.26 No Yes Cable 23 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.3 4045.65 0 0 2080.22 6125.87 Churned Other Don't know +2197-OMWGI Female 65 Yes 1 Los Angeles 90014 34.043144 -118.251977 4 68 None No Yes DSL 23 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 53 3656.25 0 0 0 3656.25 Stayed +2200-DSAAL Female 52 No 0 Greenbrae 94904 37.946617 -122.563571 0 68 None Yes 20.3 Yes Yes DSL 13 No Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 80.65 5330.2 0 90 1380.4 6800.6 Stayed +2202-CUYXZ Male 25 No 0 Dublin 94568 37.713926 -121.928425 0 1 None Yes 36.07 No Yes Fiber Optic 41 No No Yes No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 84.85 84.85 0 0 36.07 120.92 Churned Competitor Competitor had better devices +2202-OUTMO Female 59 Yes 0 Caruthers 93609 36.5276 -119.865999 5 34 None Yes 12.3 Yes Yes DSL 26 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 60.85 2003.6 0 0 418.2 2421.8 Stayed +2203-GHNWN Female 24 Yes 0 Julian 92036 32.980678 -116.262854 2 24 None Yes 44.93 Yes Yes Fiber Optic 82 No No Yes No No No Yes Yes Month-to-Month Yes Credit Card 79.65 1928.7 0 0 1078.32 3007.02 Stayed +2205-LPVGL Male 71 Yes 1 Colusa 95932 39.273096 -122.050763 1 58 Offer B Yes 18.43 Yes Yes Fiber Optic 10 Yes Yes No Yes No No No No One Year Yes Bank Withdrawal 89.85 5125.75 0 130 1068.94 6324.69 Stayed +2205-YMZZJ Male 75 No 0 Clovis 93612 36.814539 -119.711868 0 7 None Yes 39.51 Yes Yes Fiber Optic 13 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 84.8 546.95 0 0 276.57 823.52 Churned Competitor Competitor made better offer +2207-NHRJK Male 58 No 0 Carmel 93923 36.460611 -121.852507 0 1 Offer E Yes 1.28 No Yes DSL 27 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 50.8 50.8 0 0 1.28 52.08 Churned Competitor Competitor had better devices +2207-OBZNX Male 56 No 0 Aguanga 92536 33.482243 -116.827173 0 7 None Yes 34.49 No Yes Cable 22 Yes No No No No No No Yes Month-to-Month Yes Mailed Check 51 354.05 0 0 241.43 595.48 Churned Attitude Attitude of service provider +2207-QPJED Female 66 Yes 0 Somes Bar 95568 41.444606 -123.471895 8 37 None Yes 15.6 No Yes Fiber Optic 19 No No Yes Yes Yes No No Yes Two Year No Bank Withdrawal 90 3371.75 0 0 577.2 3948.95 Stayed +2207-RYYRL Male 34 Yes 1 Grass Valley 95945 39.194539 -120.988066 6 52 Offer B Yes 29.55 Yes No Two Year No Credit Card 24.55 1331.05 0 0 1536.6 2867.65 Stayed +2208-MPXIO Female 42 Yes 2 Escondido 92029 33.079834 -117.134275 9 45 None Yes 21.73 No No Two Year Yes Bank Withdrawal 20 886.4 0 0 977.85 1864.25 Stayed +2208-NKVVH Male 60 Yes 2 Costa Mesa 92626 33.678591 -117.905471 4 43 None Yes 2.81 Yes No Two Year No Credit Card 24.25 1077.95 0 0 120.83 1198.78 Stayed +2208-NQBCT Female 23 Yes 3 San Jose 95138 37.246064 -121.749494 10 26 None Yes 42.95 No Yes Fiber Optic 27 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 81.95 2070.05 0 0 1116.7 3186.75 Stayed +2208-UGTGR Male 62 No 0 Sultana 93666 36.545353 -119.338535 0 56 Offer B Yes 10.99 Yes Yes Fiber Optic 28 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 98.6 5581.05 0 0 615.44 6196.49 Stayed +2209-XADXF Female 40 No 0 Willow Creek 95573 40.949012 -123.655847 0 1 Offer E No Yes DSL 15 No No No No No No No No Month-to-Month No Bank Withdrawal 25.25 25.25 0 10 0 35.25 Joined +2211-RMNHO Female 36 Yes 2 Rio Nido 95471 38.522328 -122.97932 1 68 None Yes 25.16 Yes Yes Cable 26 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 85.3 5560 0 0 1710.88 7270.88 Stayed +2212-LYASK Male 25 Yes 0 Brea 92823 33.924143 -117.79387 3 27 None No Yes DSL 27 No Yes Yes No No Yes Yes No One Year Yes Credit Card 45.85 1246.4 0 30 0 1276.4 Stayed +2215-ZAFGX Male 35 No 0 La Mesa 91942 32.782501 -117.01611 0 9 Offer E Yes 11.5 Yes Yes Fiber Optic 14 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.5 791.7 0 0 103.5 895.2 Stayed +2219-MVUSO Male 59 No 0 Los Angeles 90028 34.099869 -118.326843 0 8 None Yes 35.53 No Yes Cable 5 No No No No No No No Yes Month-to-Month Yes Credit Card 45.15 438.4 0 0 284.24 722.64 Churned Other Don't know +2220-IAHLS Female 49 No 0 Modesto 95356 37.716186 -121.025836 0 1 None Yes 2.85 No No Month-to-Month No Credit Card 19.4 19.4 0 0 2.85 22.25 Joined +2223-GDSHL Male 41 Yes 1 Fountain Valley 92708 33.712036 -117.950113 5 71 Offer A Yes 26.38 Yes Yes Fiber Optic 18 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 116.05 8297.5 42.57 110 1872.98 10237.91 Stayed +2223-KAGMX Female 47 No 0 Santa Rosa 95409 38.468893 -122.580539 0 15 Offer D Yes 33.14 No No Month-to-Month No Bank Withdrawal 19.4 289.3 0 0 497.1 786.4 Churned Price Long distance charges +2225-ZRGSG Female 38 Yes 0 Piru 93040 34.432843 -118.730106 1 70 Offer A Yes 5.48 Yes Yes Fiber Optic 14 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 93.9 6579.05 0 0 383.6 6962.65 Churned Price Long distance charges +2226-ICFDO Female 39 Yes 0 Covelo 95428 39.83307 -123.178765 9 72 None Yes 10.87 Yes Yes DSL 24 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 85.9 6110.75 0 0 782.64 6893.39 Stayed +2227-JRSJX Female 22 No 0 Monterey Park 91754 34.050322 -118.147037 0 21 Offer D Yes 6.12 No Yes Fiber Optic 51 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.15 1956.4 0 0 128.52 2084.92 Stayed +2228-BZDEE Female 45 No 0 Pleasanton 94566 37.633361 -121.862395 0 54 Offer B Yes 26.25 No No Two Year No Credit Card 20.1 1079.45 0 0 1417.5 2496.95 Stayed +2229-DPMBI Female 19 Yes 2 Blairsden Graeagle 96103 39.783747 -120.661032 10 8 None Yes 13.21 No No Two Year No Credit Card 19.5 162.15 0 0 105.68 267.83 Stayed +2229-VWQJH Female 34 No 0 Homewood 96141 39.117018 -120.212535 0 24 None Yes 4.82 No Yes DSL 16 No No Yes No No No No Yes Month-to-Month Yes Credit Card 49.3 1233.25 0 0 115.68 1348.93 Stayed +2230-XTUWL Female 20 Yes 2 Madera 93637 36.902954 -120.194274 3 48 Offer B Yes 13.26 No No Two Year No Credit Card 19.55 883.35 0 0 636.48 1519.83 Stayed +2232-DMLXU Female 22 Yes 0 Van Nuys 91411 34.17847 -118.459472 0 1 None Yes 35.6 No Yes DSL 58 No No No No Yes No Yes Yes Month-to-Month No Credit Card 55.2 55.2 0 0 35.6 90.8 Churned Dissatisfaction Poor expertise of online support +2233-FAGXV Female 41 Yes 3 Salton City 92275 33.28156 -115.955541 6 5 None Yes 6.7 Yes No Month-to-Month Yes Credit Card 24.3 132.25 0 0 33.5 165.75 Stayed +2233-TXSIU Male 20 Yes 2 Grass Valley 95945 39.194539 -120.988066 1 17 None No Yes DSL 52 Yes No Yes No Yes No No Yes One Year No Credit Card 44.45 792.15 0 0 0 792.15 Stayed +2234-EOFPT Male 48 Yes 0 Santa Ana 92701 33.748478 -117.858918 2 72 None Yes 29.8 No Yes DSL 14 Yes Yes No Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 79.35 5753.25 0 40 2145.6 7938.85 Stayed +2234-XADUH Female 30 Yes 2 Amboy 92304 34.559882 -115.637164 4 72 None Yes 29.66 Yes Yes Fiber Optic 59 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 103.2 7362.9 45.38 0 2135.52 9453.04 Stayed +2235-DWLJU Female 75 No 0 Thousand Palms 92276 33.849263 -116.382778 0 6 None No Yes DSL 24 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 44.4 263.05 0 0 0 263.05 Stayed +2235-EZAIK Female 21 Yes 0 Badger 93603 36.64545 -118.924982 9 72 Offer A Yes 22.41 Yes Yes DSL 59 Yes Yes Yes Yes Yes No No No Two Year No Credit Card -4 5401.9 0 20 1613.52 7035.42 Stayed +2235-ZGKPT Female 36 Yes 1 Los Angeles 90062 34.003553 -118.308933 1 4 None Yes 12.88 Yes Yes Cable 22 No No No No No No No Yes Month-to-Month No Credit Card 50.85 239.55 0 0 51.52 291.07 Churned Dissatisfaction Product dissatisfaction +2236-HILPA Male 55 Yes 2 Hayward 94544 37.639215 -122.037554 9 62 Offer B Yes 11.15 No No Two Year No Credit Card 20.65 1218.45 0 0 691.3 1909.75 Stayed +2237-ZFSMY Female 29 No 0 Riverdale 93656 36.452211 -119.94575 0 39 Offer C Yes 4.48 No Yes Fiber Optic 71 Yes No Yes Yes Yes No Yes Yes One Year Yes Bank Withdrawal 95.55 3692.85 0 0 174.72 3867.57 Churned Attitude Attitude of service provider +2239-CFOUJ Male 27 Yes 2 Trinidad 95570 41.162295 -124.027381 3 1 None Yes 27.5 No No One Year No Credit Card 20.4 20.4 0 0 27.5 47.9 Joined +2239-CGBUZ Female 56 Yes 0 West Covina 91791 34.061634 -117.893169 4 51 Offer B Yes 47.18 No Yes Cable 12 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 60.5 3145.15 0 0 2406.18 5551.33 Stayed +2239-JALAW Male 20 No 0 Escondido 92027 33.141265 -116.967221 0 58 Offer B Yes 44.5 Yes Yes Fiber Optic 47 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.25 6017.65 0 0 2581 8598.65 Churned Competitor Competitor made better offer +2240-HSJQD Male 44 No 2 La Mesa 91942 32.782501 -117.01611 0 38 None Yes 1.27 Yes Yes Fiber Optic 13 No Yes No No No No No Yes Month-to-Month Yes Credit Card 81.85 3141.7 0 0 48.26 3189.96 Stayed +2242-MFOTG Male 29 No 0 Poway 92064 32.984395 -117.013454 0 33 None Yes 25.71 Yes Yes Fiber Optic 48 Yes No No No No No No Yes One Year No Bank Withdrawal 80.1 2603.3 0 0 848.43 3451.73 Stayed +2243-FNMMI Male 20 No 0 Torrance 90501 33.833699 -118.314387 0 20 Offer D Yes 31.02 No No Month-to-Month No Credit Card 19.4 415.4 0 0 620.4 1035.8 Stayed +2245-ADZFJ Female 58 Yes 0 Castella 96017 41.121108 -122.336613 9 31 Offer C Yes 28.52 Yes Yes DSL 2 No Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 80.55 2471.6 0 0 884.12 3355.72 Stayed +2249-YPRNG Female 57 Yes 0 The Sea Ranch 95497 38.696659 -123.436861 3 20 None Yes 28.79 Yes Yes Fiber Optic 16 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.85 2239.65 0 0 575.8 2815.45 Churned Dissatisfaction Service dissatisfaction +2250-IVBWA Male 47 Yes 2 San Jose 95112 37.343827 -121.883119 4 64 None Yes 49.49 No Yes Fiber Optic 12 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 81.05 5135.35 0 0 3167.36 8302.71 Stayed +2251-PYLPB Male 34 Yes 0 Big Bear Lake 92315 34.242058 -116.89802 3 72 Offer A Yes 45.05 Yes Yes Cable 9 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 79.55 5810.9 0 0 3243.6 9054.5 Stayed +2252-ISRNH Male 22 Yes 3 Covelo 95428 39.83307 -123.178765 9 9 Offer E Yes 30.46 Yes Yes Fiber Optic 82 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal -10 767.9 0 0 274.14 1042.04 Stayed +2252-JHJGE Male 24 No 0 Sun Valley 91352 34.231053 -118.338307 0 61 Offer B Yes 45.69 Yes Yes Fiber Optic 48 Yes No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 104 6363.45 0 0 2787.09 9150.54 Stayed +2252-NKNSI Male 63 No 0 Salinas 93905 36.667794 -121.601306 0 52 None Yes 32.02 Yes Yes DSL 28 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 85.15 4461.85 0 0 1665.04 6126.89 Stayed +2253-KPMNB Female 29 Yes 2 Live Oak 95953 39.258746 -121.77697 10 69 None No Yes DSL 69 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 46.25 3121.4 0 0 0 3121.4 Stayed +2254-DLXRI Female 33 No 0 Burbank 91504 34.213049 -118.317651 0 1 Offer E Yes 18 Yes Yes Fiber Optic 23 No Yes No No No No No No Month-to-Month Yes Credit Card 79.15 79.15 0 60 18 157.15 Joined +2256-YLYLP Male 45 Yes 1 Cypress 90630 33.818477 -118.038307 4 68 None Yes 34.13 No Yes DSL 25 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 72.95 4953.25 0 0 2320.84 7274.09 Stayed +2257-BOVXD Male 48 Yes 0 Tahoe City 96145 39.178337 -120.162806 3 14 None Yes 22.14 Yes Yes DSL 11 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 66.6 979.5 0 0 309.96 1289.46 Stayed +2259-OUUSZ Male 28 No 0 San Diego 92106 32.71346 -117.236378 0 7 Offer E No Yes DSL 48 No No Yes Yes No No No Yes One Year Yes Credit Card 35.5 249.55 0 0 0 249.55 Stayed +2260-USTRB Female 75 No 0 Campo 91906 32.673483 -116.472863 0 2 None Yes 9.55 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.2 115.95 0 0 19.1 135.05 Churned Competitor Competitor offered more data +2262-SLNVK Female 53 No 0 Birds Landing 94512 38.140719 -121.838298 0 1 None Yes 1.15 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.1 70.1 0 0 1.15 71.25 Joined +2263-SFSQZ Male 46 Yes 2 San Jose 95138 37.246064 -121.749494 7 51 None Yes 16.85 Yes No Two Year Yes Credit Card 24.95 1222.25 0 0 859.35 2081.6 Stayed +2265-CYWIV Female 68 Yes 0 Hickman 95323 37.605926 -120.69955 1 4 None Yes 18.91 Yes Yes Fiber Optic 20 Yes No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.6 347.65 25.79 0 75.64 397.5 Churned Dissatisfaction Network reliability +2266-FUBDZ Male 19 Yes 3 San Francisco 94115 37.786031 -122.437301 2 15 None Yes 46.47 No No Two Year No Credit Card 19.35 278.85 0 0 697.05 975.9 Stayed +2266-SJNAT Female 21 Yes 0 Temecula 92592 33.507255 -117.029473 2 72 Offer A Yes 11.85 Yes Yes Fiber Optic 82 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 109.15 7789.6 0 0 853.2 8642.8 Stayed +2267-FPIMA Male 27 Yes 0 San Carlos 94070 37.497915 -122.267361 1 50 Offer B Yes 17.58 Yes Yes Fiber Optic 47 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 94.4 4914.9 0 0 879 5793.9 Stayed +2267-WTPYD Female 77 Yes 0 Granada Hills 91344 34.291273 -118.505104 1 57 None Yes 23.05 Yes Yes Fiber Optic 30 No Yes Yes No No Yes No Yes Month-to-Month No Credit Card 94 5438.95 0 0 1313.85 6752.8 Stayed +2270-CHBFN Female 46 Yes 0 Ventura 93004 34.278697 -119.167798 10 44 Offer B Yes 32.72 Yes Yes Fiber Optic 6 Yes Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 95.1 4060.55 0 0 1439.68 5500.23 Stayed +2272-JKMSI Female 42 Yes 3 Roseville 95661 38.736685 -121.251984 5 62 Offer B Yes 13.25 Yes Yes Fiber Optic 57 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 110.8 6840.95 0 0 821.5 7662.45 Stayed +2272-QAGFO Female 75 No 0 Inglewood 90304 33.936827 -118.359824 0 14 None Yes 35.07 Yes Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.3 1096.25 0 0 490.98 1587.23 Churned Dissatisfaction Service dissatisfaction +2272-UOINI Female 44 No 0 Rancho Cucamonga 91739 34.133809 -117.523724 0 7 Offer E Yes 3.34 No Yes Cable 13 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 78.5 571.05 0 0 23.38 594.43 Stayed +2272-WUSPA Female 48 Yes 0 Milford 96121 40.181279 -120.392967 1 72 None Yes 39.74 Yes Yes Fiber Optic 5 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.75 7751.7 0 0 2861.28 10612.98 Stayed +2273-QCKXA Male 39 No 0 Culver City 90232 34.019323 -118.391902 0 1 None Yes 25.77 No Yes Cable 5 No No No Yes No No No Yes Month-to-Month No Credit Card 49.05 49.05 0 0 25.77 74.82 Joined +2274-XUATA Male 78 Yes 0 Earp 92242 34.137742 -114.36514 8 72 Offer A No Yes Cable 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 63.1 4685.55 0 0 0 4685.55 Stayed +2275-RBYQS Female 38 No 0 Sun City 92587 33.69887 -117.25071 0 1 Offer E Yes 49.33 No Yes DSL 21 No No No No No No No Yes Month-to-Month Yes Credit Card 45.4 45.4 0 0 49.33 94.73 Joined +2276-YDAVZ Female 63 No 0 San Diego 92129 32.961064 -117.134917 0 3 Offer E Yes 26.52 Yes Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Credit Card 75.1 270.7 0 0 79.56 350.26 Churned Competitor Competitor made better offer +2277-AXSDC Female 46 No 0 El Centro 92243 32.770393 -115.60915 0 32 None Yes 43.8 No No One Year No Bank Withdrawal 19.75 624.15 0 0 1401.6 2025.75 Stayed +2277-BKJKN Female 70 Yes 0 Camptonville 95922 39.432127 -121.099287 6 71 None Yes 22 No Yes Fiber Optic 27 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.2 7213.75 0 0 1562 8775.75 Stayed +2277-DJJDL Male 69 Yes 0 La Grange 95329 37.666587 -120.411517 5 60 Offer B Yes 10.4 Yes Yes Fiber Optic 5 No No No Yes Yes Yes No No Two Year Yes Bank Withdrawal 99 6017.9 0 150 624 6791.9 Stayed +2277-VWCNI Female 65 No 0 Brookdale 95007 37.106902 -122.100006 0 4 None Yes 31.13 Yes Yes DSL 15 No No No No No No No Yes Two Year No Mailed Check 48.75 179.85 0 0 124.52 304.37 Stayed +2279-AXJJK Male 27 Yes 0 Cazadero 95421 38.578807 -123.19338 1 52 None Yes 8.94 Yes Yes Fiber Optic 85 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 95.65 5088.4 11.8 0 464.88 5541.48 Stayed +2282-YGNOR Female 42 No 0 Monterey Park 91754 34.050322 -118.147037 0 29 None Yes 14.46 No Yes DSL 25 Yes No Yes Yes No No No Yes One Year No Credit Card 58 1734.5 0 0 419.34 2153.84 Stayed +2284-VFLKH Male 23 Yes 0 Clipper Mills 95930 39.562239 -121.14836 4 49 Offer B Yes 33.93 No Yes Fiber Optic 27 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 99.25 4920.8 0 0 1662.57 6583.37 Stayed +2292-XQWSV Male 19 Yes 2 Temple City 91780 34.101608 -118.055848 3 40 None No Yes DSL 26 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 60.3 2448.5 0 0 0 2448.5 Stayed +2293-IJWPS Female 39 Yes 0 Piercy 95587 39.955587 -123.681175 5 57 Offer B Yes 3.72 Yes Yes Fiber Optic 11 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 100.75 5985 0 0 212.04 6197.04 Stayed +2294-DMMUS Female 25 Yes 3 Patterson 95363 37.410236 -121.320337 9 62 None Yes 36.54 Yes Yes DSL 41 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 70.45 4300.45 0 0 2265.48 6565.93 Stayed +2294-SALNE Male 51 Yes 0 Chula Vista 91910 32.636792 -117.054989 2 23 Offer D Yes 16.63 No Yes Fiber Optic 22 No Yes Yes Yes No No No No One Year No Credit Card 86.8 1940.8 0 90 382.49 2413.29 Stayed +2296-DKZFP Female 25 Yes 0 San Francisco 94118 37.781304 -122.461522 1 65 Offer B Yes 1.29 No Yes DSL 51 Yes Yes Yes No No Yes Yes Yes Two Year No Bank Withdrawal 71 4386.2 0 0 83.85 4470.05 Stayed +2300-RQGOI Female 33 No 0 Needles 92363 34.711224 -114.702256 0 38 Offer C Yes 41.63 No No Two Year No Credit Card 20.05 741.5 0 0 1581.94 2323.44 Stayed +2302-ANTDP Female 76 Yes 0 Hat Creek 96040 40.789799 -121.474529 9 48 None Yes 43.04 Yes Yes Fiber Optic 5 Yes Yes Yes Yes Yes Yes No Yes Month-to-Month No Bank Withdrawal 117.45 5438.9 0 0 2065.92 7504.82 Churned Competitor Competitor offered more data +2302-OUZXB Male 62 Yes 0 Ventura 93001 34.360261 -119.306383 5 72 Offer A Yes 22.01 Yes Yes DSL 5 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 82.15 5784.3 0 0 1584.72 7369.02 Stayed +2303-PJYHN Female 27 Yes 0 Los Angeles 90015 34.039224 -118.266293 8 2 Offer E Yes 36.05 No No Month-to-Month No Bank Withdrawal 19.85 52 0 0 72.1 124.1 Joined +2305-MRGLV Male 31 Yes 0 Klamath River 96050 41.816595 -122.948287 10 28 None Yes 21.91 No Yes Fiber Optic 5 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 76.55 2065.4 0 0 613.48 2678.88 Stayed +2307-FYNNL Male 67 No 0 La Mirada 90638 33.902045 -118.008961 0 65 None Yes 4.4 Yes Yes Fiber Optic 10 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.05 7108.2 34.67 0 286 7359.53 Stayed +2308-STERM Female 58 No 0 Armona 93202 36.315979 -119.710852 0 2 None Yes 6.65 No No Month-to-Month No Credit Card 19.4 61.05 0 0 13.3 74.35 Joined +2309-OSFEU Male 42 No 0 Smith River 95567 41.950683 -124.097094 0 10 None No Yes DSL 30 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 33.9 298.45 0 0 0 298.45 Churned Attitude Attitude of support person +2311-QYMUQ Female 41 Yes 0 San Joaquin 93660 36.600193 -120.153393 1 16 None Yes 31.73 No Yes Fiber Optic 25 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 89.45 1430.25 0 0 507.68 1937.93 Churned Attitude Attitude of support person +2314-TNDJQ Female 28 Yes 3 Oceanside 92056 33.194742 -117.29032 1 72 Offer A No Yes Cable 59 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 55.65 3880.05 0 0 0 3880.05 Stayed +2316-ESMLS Female 54 Yes 0 Fresno 93726 36.793601 -119.761131 7 12 None No Yes DSL 27 Yes No No Yes No No No Yes One Year No Credit Card 33.15 444.75 0 0 0 444.75 Stayed +2320-JRSDE Female 33 Yes 1 Richgrove 93261 35.809921 -119.127437 1 1 None Yes 7.49 No No Month-to-Month Yes Bank Withdrawal 19.9 19.9 0 0 7.49 27.39 Churned Attitude Attitude of service provider +2320-SLKMB Female 46 No 0 Baker 92309 35.28952 -116.092214 0 26 None No Yes Cable 29 No No Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 44.45 1183.8 0 0 0 1183.8 Stayed +2320-TZRRH Female 38 No 0 Three Rivers 93271 36.413433 -118.854708 0 20 None Yes 38.74 No No One Year No Credit Card 19.5 403.15 0 0 774.8 1177.95 Stayed +2320-YKQBO Female 51 No 0 Grenada 96038 41.599978 -122.539381 0 7 None Yes 7.32 No No Month-to-Month No Credit Card 19.3 144.95 0 0 51.24 196.19 Stayed +2321-OMBXY Female 55 Yes 0 San Diego 92122 32.85723 -117.209774 1 38 Offer C Yes 42.14 No Yes DSL 19 Yes Yes No Yes Yes Yes Yes Yes One Year No Credit Card 80.3 3058.65 0 0 1601.32 4659.97 Churned Other Don't know +2322-VCZHZ Male 70 Yes 0 El Portal 95318 37.654551 -119.822984 3 23 Offer D Yes 31.53 No Yes Fiber Optic 20 Yes Yes No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 90 2024.1 0 0 725.19 2749.29 Stayed +2323-ARSVR Male 51 Yes 0 Milpitas 95035 37.441931 -121.878502 8 67 None Yes 46.89 No Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.05 7321.05 0 0 3141.63 10462.68 Stayed +2324-AALNO Female 63 No 0 Porterville 93257 36.008958 -118.891593 0 48 Offer B Yes 23.76 Yes No One Year No Bank Withdrawal 24.55 1203.95 36.04 0 1140.48 2308.39 Stayed +2324-EFHVG Male 37 No 0 Oakland 94609 37.834341 -122.26437 0 64 None Yes 45.82 Yes Yes Fiber Optic 14 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.4 6692.65 0 0 2932.48 9625.13 Stayed +2325-NBPZG Female 20 No 0 Novato 94949 38.067204 -122.524004 0 3 None Yes 10.1 No Yes Fiber Optic 73 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.55 233.65 0 0 30.3 263.95 Joined +2325-WINES Female 44 No 0 Littlerock 93543 34.505273 -117.955054 0 32 None Yes 14.21 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 104.05 3416.85 0 0 454.72 3871.57 Stayed +2325-ZUSFD Female 46 Yes 0 Irvine 92602 33.720359 -117.733655 1 57 Offer B Yes 36.65 No Yes DSL 7 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 70.1 3913.3 0 0 2089.05 6002.35 Churned Dissatisfaction Network reliability +2330-PQGDQ Male 36 Yes 3 Gualala 95445 38.848082 -123.50608 6 51 None Yes 9.5 Yes Yes Fiber Optic 51 No Yes No Yes No No No Yes One Year No Bank Withdrawal 84.2 4299.75 39.68 0 484.5 4744.57 Stayed +2332-EFBJY Male 35 No 0 Sherman Oaks 91403 34.147149 -118.463365 0 16 Offer D Yes 5.74 No No Month-to-Month Yes Credit Card 19.7 342.4 0 0 91.84 434.24 Churned Price Long distance charges +2332-TODQS Female 44 No 0 Garden Grove 92845 33.782955 -118.026456 0 48 Offer B Yes 34.96 Yes No One Year No Credit Card 25.05 1171.5 16.38 0 1678.08 2833.2 Stayed +2333-KWEWW Male 64 No 0 Fresno 93721 36.732694 -119.783786 0 18 None Yes 26.26 No No Two Year No Credit Card 20.05 388.6 0 0 472.68 861.28 Stayed +2335-GSODA Male 36 No 3 Camino 95709 38.748316 -120.675512 0 23 None No Yes DSL 26 Yes No Yes Yes No No No Yes Two Year No Credit Card 40.1 857.75 0 0 0 857.75 Stayed +2338-BQEZT Female 38 No 0 San Carlos 94070 37.497915 -122.267361 0 55 Offer B Yes 3.62 No Yes DSL 17 Yes No No No No No No Yes Month-to-Month Yes Credit Card 50.55 2832.75 0 0 199.1 3031.85 Stayed +2342-CKIAO Female 39 No 0 Eagleville 96110 41.280341 -120.150381 0 2 None Yes 12.68 No No Month-to-Month No Credit Card 20.3 41.2 0 0 25.36 66.56 Joined +2344-JMOGN Male 54 Yes 0 Buttonwillow 93206 35.451402 -119.488413 1 9 None Yes 17.47 No Yes Fiber Optic 6 No Yes Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 94.85 890.6 0 0 157.23 1047.83 Churned Other Don't know +2346-CZYIL Male 42 No 0 Beverly Hills 90211 34.063947 -118.383001 0 27 Offer C Yes 39.77 No No Two Year No Credit Card 20.35 531.6 0 0 1073.79 1605.39 Stayed +2346-DJQTB Female 54 No 0 Fairfax 94930 37.971751 -122.611873 0 35 None No Yes DSL 21 No No No No No No No No Month-to-Month No Bank Withdrawal 24.15 812.5 0 40 0 852.5 Stayed +2346-LOCWC Female 52 Yes 2 Arbuckle 95912 38.982373 -122.047751 10 58 None Yes 25.86 No No Two Year No Credit Card 20.5 1191.4 36.92 0 1499.88 2654.36 Stayed +2347-WKKAE Male 52 Yes 0 Penryn 95663 38.859093 -121.182872 9 42 None Yes 41.16 Yes Yes Fiber Optic 11 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.4 4014.6 0 0 1728.72 5743.32 Stayed +2348-KCJLT Female 60 Yes 0 Los Alamitos 90720 33.79499 -118.065591 8 44 Offer B Yes 44.87 No Yes Cable 20 Yes Yes Yes No No No No No One Year Yes Credit Card 61.5 2722.2 0 150 1974.28 4846.48 Stayed +2351-BKRZW Female 30 Yes 1 Gilroy 95020 37.03889 -121.528955 10 43 None Yes 29.98 No Yes Cable 59 Yes No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 75.2 3254.35 0 0 1289.14 4543.49 Stayed +2351-RRBUE Female 20 Yes 0 Tulelake 96134 41.813521 -121.492666 2 7 Offer E Yes 41.64 No No One Year No Mailed Check -2 134.05 0 0 291.48 425.53 Stayed +2357-COQEK Female 79 No 0 Atherton 94027 37.454924 -122.203168 0 28 None Yes 28.14 Yes Yes Fiber Optic 10 No No Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 103.3 2890.65 0 0 787.92 3678.57 Churned Competitor Competitor made better offer +2359-KLTEK Female 25 Yes 3 Lookout 96054 41.280478 -121.160249 2 41 None Yes 43.19 No Yes Fiber Optic 59 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.9 3848 0 0 1770.79 5618.79 Stayed +2359-KMGLI Male 52 No 0 Running Springs 92382 34.186211 -117.07683 0 24 Offer C Yes 49.3 Yes Yes Fiber Optic 20 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.25 1861.5 0 0 1183.2 3044.7 Churned Competitor Competitor had better devices +2359-QWQUL Female 35 Yes 0 Los Angeles 90058 34.001617 -118.222274 1 39 None Yes 9.51 No Yes Fiber Optic 7 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 104.7 4134.85 0 0 370.89 4505.74 Churned Competitor Competitor made better offer +2360-RDGRO Male 48 Yes 0 Sutter 95982 39.172777 -121.805845 4 65 None Yes 41.2 Yes Yes Fiber Optic 10 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.25 6812.95 0 0 2678 9490.95 Stayed +2361-FJWNO Male 55 No 0 Rancho Cucamonga 91737 34.245289 -117.642503 0 40 None No Yes Cable 12 No Yes No Yes No No No No One Year No Credit Card 36 1382.9 0 130 0 1512.9 Stayed +2361-UPSND Female 45 Yes 0 Herlong 96113 40.198234 -120.18089 6 46 None Yes 44.75 No Yes DSL 27 Yes Yes No Yes No Yes Yes Yes One Year No Credit Card 70.6 3231.05 0 0 2058.5 5289.55 Stayed +2362-IBOOY Male 22 No 0 San Diego 92126 32.886925 -117.152162 0 36 Offer C Yes 43.97 Yes Yes Fiber Optic 42 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.75 3050.15 0 0 1582.92 4633.07 Churned Competitor Competitor made better offer +2363-BJLSL Male 49 No 0 Bonita 91902 32.67117 -117.00232 0 62 Offer B Yes 48.72 No Yes DSL 2 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.4 4981.15 0 0 3020.64 8001.79 Stayed +2364-UFROM Male 47 No 0 San Diego 92123 32.808814 -117.134694 0 30 None Yes 32.41 No Yes Cable 22 Yes Yes No Yes Yes No No Yes One Year No Bank Withdrawal 70.4 2044.75 0 0 972.3 3017.05 Stayed +2368-GAKKQ Female 28 No 0 Sylmar 91342 34.321621 -118.399841 0 70 Offer A Yes 17.32 Yes Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 113.65 7939.25 0 0 1212.4 9151.65 Stayed +2369-FEVNO Male 36 No 0 Long Beach 90806 33.802664 -118.179971 0 1 None Yes 7.76 No No Month-to-Month Yes Credit Card 19.9 19.9 0 0 7.76 27.66 Joined +2369-UAPKZ Male 43 No 0 Meadow Vista 95722 39.003358 -121.022539 0 5 Offer E Yes 38.89 Yes Yes Fiber Optic 8 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Mailed Check 104.1 541.9 0 0 194.45 736.35 Churned Other Moved +2371-JQHZZ Male 54 Yes 0 Bakersfield 93307 35.280113 -118.962329 7 24 None Yes 46.91 Yes Yes Fiber Optic 20 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 93 2248.05 0 40 1125.84 3413.89 Stayed +2371-JUNGC Male 46 No 0 Cupertino 95014 37.306612 -122.080621 0 11 Offer D Yes 28.62 No No Month-to-Month No Credit Card 20.25 208 0 0 314.82 522.82 Stayed +2371-KFUOG Male 54 No 0 Escondido 92025 33.081478 -117.033814 0 58 Offer B Yes 32.67 No Yes Fiber Optic 14 Yes Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 99.15 5720.95 0 0 1894.86 7615.81 Stayed +2372-HWUHI Male 45 No 0 Lakewood 90712 33.840524 -118.148403 0 2 Offer E Yes 46.84 No Yes DSL 3 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.35 81.25 0 0 93.68 174.93 Churned Other Don't know +2373-NTKOD Male 40 No 0 Rancho Cordova 95670 38.602723 -121.279913 0 8 Offer E Yes 25.72 No Yes Cable 24 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 66.25 546.45 0 0 205.76 752.21 Stayed +2378-HTWFW Male 78 No 0 Newman 95360 37.343846 -121.039391 0 35 None Yes 26.19 Yes Yes Fiber Optic 19 Yes No No No No Yes No No Month-to-Month No Credit Card 91 3180.5 0 40 916.65 4137.15 Stayed +2378-VTKDH Male 76 Yes 0 Woodland 95695 38.71967 -121.862416 9 65 Offer B Yes 8.59 Yes Yes Fiber Optic 7 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.35 6578.55 0 0 558.35 7136.9 Stayed +2378-YIZKA Female 61 Yes 1 Weed 96094 41.465121 -122.380947 7 68 None Yes 6.28 No Yes DSL 16 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 85 5607.75 0 130 427.04 6164.79 Stayed +2379-ENZGV Male 61 No 0 San Diego 92126 32.886925 -117.152162 0 6 Offer E Yes 39.32 No Yes Fiber Optic 12 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.85 523.5 0 0 235.92 759.42 Churned Competitor Competitor made better offer +2379-GYFLQ Male 31 No 0 Oceanside 92056 33.194742 -117.29032 0 46 None Yes 22.13 Yes Yes Fiber Optic 22 No Yes Yes No Yes No No Yes One Year Yes Credit Card 94.9 4422.95 24.08 0 1017.98 5416.85 Stayed +2380-DAMQP Female 63 Yes 0 La Palma 90623 33.850504 -118.039892 10 72 None Yes 40.59 Yes Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 115.15 8349.7 0 0 2922.48 11272.18 Stayed +2382-BCKQJ Female 41 No 0 Escondido 92027 33.141265 -116.967221 0 62 Offer B Yes 32.58 Yes Yes Fiber Optic 15 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.15 6413.65 0 0 2019.96 8433.61 Churned Competitor Competitor made better offer +2384-OVPSA Female 65 No 0 Caruthers 93609 36.5276 -119.865999 0 38 None Yes 4.09 No No Two Year No Mailed Check 20.2 735.9 0 0 155.42 891.32 Stayed +2386-LAHRK Male 22 No 0 Weimar 95736 39.00978 -120.978273 0 1 None Yes 14.58 No Yes DSL 73 No No No No Yes No No Yes Month-to-Month Yes Mailed Check 53.5 53.5 0 0 14.58 68.08 Churned Dissatisfaction Product dissatisfaction +2386-OWURY Female 20 No 0 Yucaipa 92399 34.04597 -117.011825 0 58 None Yes 35.55 No Yes Fiber Optic 73 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.3 5817.7 0 0 2061.9 7879.6 Stayed +2387-KDZQY Male 46 No 0 Weaverville 96093 40.759401 -122.939337 0 17 None Yes 31.6 No No One Year Yes Credit Card 20.1 279.5 0 0 537.2 816.7 Stayed +2388-LAESQ Female 74 Yes 0 Manchester 95459 38.966713 -123.586412 3 72 Offer A Yes 28.72 Yes Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 114.85 8317.95 0 0 2067.84 10385.79 Stayed +2391-IPLOP Male 25 Yes 0 Corcoran 93212 36.04533 -119.532424 6 50 Offer B Yes 14.32 Yes Yes Cable 58 No No Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 69.65 3442.15 0 0 716 4158.15 Stayed +2391-SOORI Male 40 No 1 Big Bear City 92314 34.278967 -116.773825 0 4 Offer E Yes 26.04 No Yes DSL 27 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 49.35 219.65 0 0 104.16 323.81 Churned Dissatisfaction Lack of self-service on Website +2393-DIVAI Female 40 No 0 Brea 92821 33.930199 -117.862898 0 3 Offer E Yes 15.37 No No Month-to-Month Yes Credit Card 20 61.7 0 0 46.11 107.81 Joined +2397-BRLOM Male 67 Yes 0 San Rafael 94901 37.972662 -122.491452 2 8 None Yes 26.99 No Yes Fiber Optic 2 No No No No Yes No No Yes Month-to-Month Yes Credit Card 80.45 583.45 0 0 215.92 799.37 Churned Other Don't know +2398-YPMUR Female 77 Yes 0 Dinuba 93618 36.523619 -119.386868 2 13 None Yes 37.86 No Yes Fiber Optic 19 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.15 916.75 0 90 492.18 1498.93 Churned Dissatisfaction Poor expertise of online support +2400-FEQME Male 57 Yes 3 Grenada 96038 41.599978 -122.539381 1 55 Offer B Yes 40.94 No No Two Year No Credit Card 20.5 1177.95 5.83 0 2251.7 3423.82 Stayed +2400-XIWIO Female 30 Yes 0 Lucerne 95458 39.141934 -122.770679 2 71 None Yes 22.33 Yes Yes Cable 71 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 90.1 6310.9 0 0 1585.43 7896.33 Stayed +2402-TAIRZ Female 48 No 0 Los Angeles 90012 34.065875 -118.238728 0 37 None Yes 9.61 No Yes Fiber Optic 11 No Yes Yes No No No No Yes One Year No Bank Withdrawal 80.05 3019.1 0 0 355.57 3374.67 Stayed +2403-BCASL Male 66 Yes 0 Santa Ana 92705 33.766004 -117.786763 1 41 Offer B Yes 45.04 Yes Yes Cable 29 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 111.95 4534.9 0 0 1846.64 6381.54 Churned Other Don't know +2404-JIBFC Female 37 Yes 3 Anaheim 92804 33.818 -117.974404 1 55 None Yes 8.39 Yes Yes DSL 52 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 85.1 4657.95 0 0 461.45 5119.4 Stayed +2405-LBMUW Female 25 Yes 1 Oceanside 92057 33.254497 -117.285879 1 61 Offer B No Yes DSL 59 Yes Yes No Yes No Yes Yes No One Year Yes Bank Withdrawal 50.7 3088.75 0 20 0 3108.75 Stayed +2408-PSJVE Male 41 Yes 3 Chino Hills 91709 33.942895 -117.725644 1 44 None Yes 37.68 No Yes DSL 24 No Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card -7 2924.05 0 0 1657.92 4581.97 Stayed +2408-TZMJL Male 43 Yes 0 Gualala 95445 38.848082 -123.50608 1 59 Offer B Yes 22.71 Yes Yes Fiber Optic 26 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 110.15 6448.05 0 0 1339.89 7787.94 Churned Dissatisfaction Network reliability +2408-WITXK Female 67 No 0 San Jose 95110 37.34667 -121.910019 0 10 Offer D No Yes DSL 4 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 34.7 329.8 0 0 0 329.8 Churned Other Deceased +2410-CIYFZ Male 42 No 2 Woodland 95776 38.694081 -121.694431 0 2 None Yes 49.53 No No Month-to-Month No Mailed Check 20.4 42.9 0 0 99.06 141.96 Joined +2418-TPEUN Female 58 Yes 1 Topanga 90290 34.115192 -118.61017 2 56 Offer B Yes 48.56 No No Two Year Yes Credit Card 19.8 1119.9 0 0 2719.36 3839.26 Stayed +2419-FSORS Male 29 Yes 0 Salinas 93906 36.722898 -121.633648 8 72 Offer A Yes 10.68 Yes Yes Fiber Optic 59 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.4 7719.5 0 0 768.96 8488.46 Stayed +2424-WVHPL Male 79 No 0 Redondo Beach 90278 33.873395 -118.37019 0 1 None Yes 27.65 No Yes Fiber Optic 2 No No No Yes No No No Yes One Year No Bank Withdrawal 74.7 74.7 0 0 27.65 102.35 Joined +2428-HYUNX Male 74 Yes 0 San Francisco 94109 37.794487 -122.42227 4 44 None Yes 1.89 No No Two Year Yes Credit Card 19.35 847.25 0 0 83.16 930.41 Stayed +2428-ZMCTB Male 24 No 0 Mountain View 94040 37.380662 -122.086022 0 10 Offer D Yes 20.29 No No Month-to-Month No Credit Card 19.75 208.25 0 0 202.9 411.15 Stayed +2429-AYKKO Male 52 No 0 Redding 96003 40.677649 -122.29467 0 72 Offer A Yes 3.43 No No Two Year No Bank Withdrawal 19.85 1434.1 0 0 246.96 1681.06 Stayed +2430-RRYUW Male 32 No 0 Tecate 91980 32.587557 -116.636816 0 66 Offer A Yes 11.56 No Yes DSL 30 Yes Yes No No No No No Yes One Year Yes Mailed Check 54.8 3465.7 0 0 762.96 4228.66 Stayed +2430-USGXP Male 44 Yes 0 Santa Fe Springs 90670 33.933565 -118.062611 1 24 None Yes 34.62 Yes Yes Fiber Optic 23 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal -1 2391.8 0 0 830.88 3222.68 Churned Price Lack of affordable download/upload speed +2432-TFSMK Male 43 No 0 Sebastopol 95472 38.398815 -122.861923 0 18 None Yes 34.78 Yes Yes Fiber Optic 2 No No Yes No Yes No No Yes One Year Yes Credit Card 89.6 1633 0 0 626.04 2259.04 Stayed +2433-KMEAS Male 62 No 0 Dublin 94568 37.713926 -121.928425 0 22 Offer D Yes 7.28 Yes Yes DSL 7 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 54.45 1127.35 0 0 160.16 1287.51 Churned Other Don't know +2434-EEVDB Female 45 Yes 0 California City 93505 35.151491 -117.927597 7 64 Offer B Yes 1.27 Yes Yes Fiber Optic 13 Yes No Yes No Yes No No Yes Two Year Yes Credit Card 94.6 5948.7 0 0 81.28 6029.98 Stayed +2436-QBZFP Female 53 Yes 1 Yreka 96097 41.764869 -122.671316 4 22 None No Yes DSL 19 No Yes No No Yes No No No Month-to-Month No Bank Withdrawal 39.2 849.9 0 50 0 899.9 Stayed +2439-LYPMQ Male 79 Yes 0 Milford 96121 40.181279 -120.392967 7 38 Offer C Yes 4.75 Yes Yes Fiber Optic 24 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 102.6 4009.2 45.81 0 180.5 4143.89 Stayed +2439-QKJUL Male 31 No 0 Saratoga 95070 37.257772 -122.051824 0 5 None Yes 7.83 No No Month-to-Month No Credit Card 20.25 109.8 0 0 39.15 148.95 Stayed +2446-BEGGB Female 79 No 0 Lakewood 90712 33.840524 -118.148403 0 6 None Yes 47.35 Yes Yes Fiber Optic 29 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.25 560.6 0 0 284.1 844.7 Churned Attitude Attitude of support person +2446-PLQVO Male 32 No 0 Santa Clarita 91350 34.502432 -118.41459 0 1 Offer E Yes 5.67 No Yes Fiber Optic 7 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 70.3 0 0 5.67 75.97 Churned Other Don't know +2446-ZKVAF Male 19 Yes 0 Stockton 95207 38.002125 -121.324979 5 18 None Yes 1.28 Yes Yes DSL 30 No Yes No No No No No Yes Month-to-Month No Credit Card 56.8 1074.65 0 0 23.04 1097.69 Stayed +2450-ZKEED Female 33 No 0 Mammoth Lakes 93546 37.550074 -118.837167 0 11 Offer D Yes 7.42 No Yes DSL 17 No No Yes Yes No No No Yes One Year No Bank Withdrawal 53.8 651.55 0 0 81.62 733.17 Stayed +2451-YMUXS Male 79 No 0 Vista 92084 33.22784 -117.200024 0 67 Offer A Yes 28.88 Yes Yes DSL 11 Yes Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 64.55 4250.1 0 0 1934.96 6185.06 Stayed +2452-KDRRH Male 76 No 0 Mi Wuk Village 95346 38.121601 -120.133915 0 67 None Yes 38.85 Yes Yes Fiber Optic 19 No No Yes No Yes Yes No Yes Two Year Yes Credit Card 101.4 6841.05 0 0 2602.95 9444 Stayed +2452-MRMZF Female 70 Yes 0 Inglewood 90303 33.936291 -118.332639 9 72 None Yes 8.48 Yes No Two Year Yes Credit Card 25.7 1937.4 0 0 610.56 2547.96 Stayed +2452-SNHFZ Female 19 No 0 Elk Creek 95939 39.53222 -122.594879 0 47 None Yes 48.03 No Yes Fiber Optic 69 Yes No No No No No No Yes Month-to-Month No Credit Card 75.45 3545.1 0 0 2257.41 5802.51 Stayed +2453-SAFNS Female 68 No 0 Likely 96116 41.266008 -120.490731 0 54 Offer B Yes 45.43 Yes Yes Cable 2 No Yes No Yes Yes No No Yes One Year No Credit Card 72.1 3886.05 0 0 2453.22 6339.27 Stayed +2454-RPBRZ Female 67 Yes 0 Catheys Valley 95306 37.394411 -120.127262 1 12 Offer D Yes 30.63 Yes Yes Fiber Optic 27 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 98.1 1060.2 49.06 0 367.56 1378.7 Churned Dissatisfaction Service dissatisfaction +2455-USLMV Female 30 No 0 Redlands 92373 34.003243 -117.138286 0 31 Offer C Yes 24.21 Yes Yes Fiber Optic 48 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 84.75 2613.4 0 0 750.51 3363.91 Stayed +2458-EOMRE Female 19 No 0 Mc Farland 93250 35.666886 -119.186717 0 11 Offer D Yes 40.96 No Yes DSL 52 Yes No Yes No No Yes Yes No Month-to-Month No Bank Withdrawal 64.05 733.95 0 90 450.56 1274.51 Stayed +2460-FPSYH Female 72 No 0 Exeter 93221 36.301689 -119.018233 0 40 None No Yes Cable 6 Yes Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 55.8 2109.35 0 80 0 2189.35 Churned Attitude Attitude of support person +2460-NGXBJ Male 65 Yes 1 Stockton 95206 37.902422 -121.440029 8 11 None Yes 28.64 Yes Yes Fiber Optic 22 No No No No No No No Yes One Year Yes Credit Card 75.2 775.3 0 0 315.04 1090.34 Stayed +2462-XIIJB Male 33 No 0 Miranda 95553 40.210895 -123.86 0 5 None Yes 3.25 Yes Yes Fiber Optic 25 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 92.5 452.7 0 0 16.25 468.95 Churned Competitor Competitor offered more data +2465-BLLEU Male 31 No 0 Salinas 93906 36.722898 -121.633648 0 1 Offer E Yes 10.22 No No Month-to-Month Yes Credit Card 19.75 19.75 0 0 10.22 29.97 Joined +2466-FCCPT Female 50 Yes 3 North Fork 93643 37.244307 -119.470256 7 20 None Yes 7.31 No No One Year No Bank Withdrawal -4 395.6 0 0 146.2 541.8 Stayed +2466-NEJOJ Male 58 Yes 3 Bodega 94922 38.343282 -122.9755 6 8 Offer E Yes 26.17 No No Month-to-Month No Credit Card 19.65 169.75 0 0 209.36 379.11 Stayed +2468-SJFLM Male 37 No 0 Biggs 95917 39.457388 -121.818201 0 1 None Yes 39.55 No Yes Fiber Optic 21 No No No Yes No No No Yes Month-to-Month Yes Mailed Check 74.3 74.3 0 0 39.55 113.85 Joined +2469-DTSGX Female 72 No 0 Somis 93066 34.297628 -119.014627 0 72 Offer A Yes 44.81 Yes Yes Fiber Optic 14 No Yes Yes Yes Yes Yes No Yes Two Year No Bank Withdrawal 111.65 7943.45 0 0 3226.32 11169.77 Stayed +2472-OVKUP Male 39 Yes 2 Canoga Park 91304 34.224377 -118.632656 5 6 None Yes 42.08 No Yes Fiber Optic 29 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 91 531 0 0 252.48 783.48 Churned Dissatisfaction Service dissatisfaction +2474-BRUCM Male 76 Yes 0 Redding 96002 40.527834 -122.318749 1 40 None Yes 2.85 Yes Yes Fiber Optic 3 Yes No No No Yes Yes No Yes Month-to-Month No Bank Withdrawal 101.85 4086.3 0 0 114 4200.3 Churned Other Don't know +2474-LCNUE Female 20 Yes 0 Sunset Beach 90742 33.719221 -118.073596 5 23 Offer D Yes 14.53 Yes Yes Cable 48 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 73.65 1642.75 0 0 334.19 1976.94 Stayed +2475-MROZF Male 36 No 0 Murrieta 92562 33.548869 -117.334165 0 30 Offer C Yes 2.87 Yes Yes Fiber Optic 29 Yes Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 95 2852.4 0 0 86.1 2938.5 Stayed +2476-YGEFM Female 24 No 0 Clovis 93611 36.917652 -119.593757 0 29 None Yes 7.01 Yes Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Credit Card 76 2215.25 0 0 203.29 2418.54 Stayed +2478-EEWWM Male 21 Yes 0 Glenn 95943 39.597975 -122.032248 1 59 Offer B No Yes DSL 53 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 44.3 2666.75 0 20 0 2686.75 Stayed +2479-BRAMR Male 74 Yes 0 Murphys 95247 38.147852 -120.440124 1 41 Offer B Yes 45.84 Yes Yes Fiber Optic 18 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 83.75 3273.55 0 0 1879.44 5152.99 Churned Competitor Competitor offered more data +2480-EJWYP Female 66 Yes 0 Roseville 95747 38.784329 -121.373245 5 58 Offer B Yes 45.37 Yes Yes Fiber Optic 28 No Yes No No Yes Yes No Yes One Year Yes Bank Withdrawal 97.8 5458.8 0 0 2631.46 8090.26 Stayed +2480-JZOSN Female 64 Yes 0 Woody 93287 35.710244 -118.881679 8 1 None Yes 35.24 No No Month-to-Month Yes Credit Card 20.65 20.65 0 0 35.24 55.89 Joined +2480-SQIOB Male 40 Yes 2 Woodland Hills 91364 34.153733 -118.593408 1 4 Offer E Yes 25.9 No Yes DSL 19 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.8 169.65 0 0 103.6 273.25 Stayed +2481-SBOYW Female 62 No 1 San Bernardino 92405 34.142747 -117.300864 0 61 Offer B Yes 32.05 Yes No Two Year Yes Credit Card 25 1498.35 0 0 1955.05 3453.4 Stayed +2482-CZGBB Male 41 No 0 Anaheim 92804 33.818 -117.974404 0 10 None Yes 27.28 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70 740 0 0 272.8 1012.8 Churned Competitor Competitor had better devices +2483-XSSMZ Female 22 No 0 Orinda 94563 37.873916 -122.20522 0 39 None Yes 25.33 No Yes DSL 82 Yes No No No No No No No One Year Yes Bank Withdrawal 47.85 1886.4 0 70 987.87 2944.27 Stayed +2484-DGXPZ Female 45 Yes 0 San Dimas 91773 34.102119 -117.815532 1 31 None Yes 30.07 No No Month-to-Month Yes Credit Card 19.55 658.95 0 0 932.17 1591.12 Churned Attitude Attitude of support person +2485-ITVKB Female 36 Yes 0 Northridge 91325 34.236683 -118.517588 1 2 Offer E No Yes DSL 12 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 35.1 68.75 0 10 0 78.75 Churned Attitude Attitude of support person +2486-WYVVE Male 47 Yes 0 Sacramento 95830 38.490508 -121.284171 1 31 None Yes 3.12 Yes Yes DSL 6 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 79.3 2484 0 0 96.72 2580.72 Stayed +2495-INZWQ Male 44 No 0 San Juan Bautista 95045 36.810568 -121.503022 0 4 Offer E No Yes Cable 20 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 44.55 174.3 0 10 0 184.3 Churned Attitude Attitude of service provider +2495-KZNFB Female 26 No 0 La Mesa 91942 32.782501 -117.01611 0 33 None Yes 16.76 Yes Yes Fiber Optic 85 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.65 2989.6 0 0 553.08 3542.68 Stayed +2495-TTHBQ Female 52 No 1 La Quinta 92253 33.695532 -116.310571 0 4 None Yes 32.15 No No One Year Yes Credit Card 20.4 84.75 0 0 128.6 213.35 Stayed +2498-XLDZR Female 26 Yes 1 San Diego 92113 32.697098 -117.116587 1 32 None Yes 19.76 No Yes DSL 59 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 73.6 2316.85 12.66 0 632.32 2936.51 Stayed +2499-AJYUA Female 69 Yes 0 Benton 93512 37.653947 -118.231443 8 72 Offer A Yes 15.85 Yes Yes Fiber Optic 2 No Yes Yes Yes Yes Yes No Yes Two Year Yes Credit Card 110.8 7882.25 0 0 1141.2 9023.45 Stayed +2501-XWWTZ Male 51 No 0 San Clemente 92673 33.4725 -117.584273 0 11 None Yes 1.01 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.2 760.05 0 0 11.11 771.16 Stayed +2504-DSHIH Male 66 Yes 0 Thousand Oaks 91360 34.214054 -118.88109 1 23 None Yes 42.59 Yes Yes Fiber Optic 2 No No No No No Yes Yes Yes One Year No Bank Withdrawal 86.8 1975.85 0 0 979.57 2955.42 Stayed +2506-CLAKW Female 20 No 0 Ventura 93003 34.279221 -119.221437 0 6 Offer E Yes 20.26 No Yes Fiber Optic 26 Yes Yes Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.15 567.45 0 0 121.56 689.01 Churned Attitude Attitude of support person +2506-TNFCO Female 76 Yes 0 Riverside 92509 34.004379 -117.447864 1 1 None Yes 12.46 No Yes Fiber Optic 22 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.55 69.55 0 0 12.46 82.01 Churned Dissatisfaction Network reliability +2507-QZPQS Male 24 No 0 La Mirada 90638 33.902045 -118.008961 0 15 None Yes 9.97 Yes Yes Fiber Optic 47 No Yes No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 95.7 1451.1 0 0 149.55 1600.65 Stayed +2509-TFPJU Male 62 Yes 0 Torrance 90505 33.807882 -118.347957 1 72 None Yes 40.04 Yes No Two Year No Credit Card 25.75 1864.2 0 0 2882.88 4747.08 Stayed +2511-ALLCS Female 38 Yes 3 Temple City 91780 34.101608 -118.055848 5 35 None Yes 18.86 Yes No Two Year No Bank Withdrawal 24.3 821.6 0 0 660.1 1481.7 Stayed +2511-MORQY Male 46 Yes 0 Torrance 90502 33.833181 -118.292062 4 50 Offer B Yes 10.33 Yes Yes DSL 6 No No Yes No No No No Yes One Year No Bank Withdrawal 54.9 2614.1 0 0 516.5 3130.6 Stayed +2514-GINMM Male 60 No 0 Dana Point 92629 33.477923 -117.705314 0 1 Offer E Yes 48.97 No Yes Fiber Optic 23 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 79.5 79.5 0 0 48.97 128.47 Churned Attitude Attitude of service provider +2516-VQRRV Female 77 No 0 Culver City 90230 33.993991 -118.39704 0 2 None Yes 23.46 Yes Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Credit Card 75.45 158.4 0 0 46.92 205.32 Churned Price Long distance charges +2516-XSJKX Female 20 Yes 2 San Juan Bautista 95045 36.810568 -121.503022 1 41 None Yes 32.29 No Yes DSL 69 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 78.45 3126.45 0 0 1323.89 4450.34 Stayed +2519-ERQOJ Male 74 No 0 Desert Hot Springs 92241 33.832799 -116.250973 0 33 Offer C No Yes Cable 11 No No Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 54.6 1803.7 0 0 0 1803.7 Stayed +2519-FAKOD Male 30 No 0 Tehachapi 93561 35.073777 -118.652112 0 38 Offer C Yes 31.27 Yes Yes Fiber Optic 85 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.25 3777.15 0 0 1188.26 4965.41 Churned Competitor Competitor had better devices +2519-LBNQL Male 80 Yes 0 Artesia 90701 33.867593 -118.080637 2 60 None Yes 22.95 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.35 6339.45 41.23 0 1377 7675.22 Stayed +2519-TWKFS Male 34 Yes 1 Blocksburg 95514 40.309088 -123.668201 2 25 None Yes 47.1 Yes Yes DSL 25 No No No Yes No No No Yes One Year Yes Credit Card 55.1 1466.1 0 0 1177.5 2643.6 Stayed +2520-SGTTA Female 23 Yes 3 Ben Lomond 95005 37.078873 -122.090386 4 10 Offer E Yes 20.05 No No Two Year No Credit Card 20 200 0 0 200.5 400.5 Stayed +2521-NPUZR Male 26 Yes 0 Santa Maria 93458 34.95934 -120.490081 9 70 Offer A Yes 41.05 No Yes Fiber Optic 59 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 101 7085.5 0 0 2873.5 9959 Stayed +2522-AHJXR Male 36 Yes 0 Death Valley 92328 36.27688 -117.033326 6 60 None Yes 4.59 Yes Yes Fiber Optic 9 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 109.45 6572.85 0 0 275.4 6848.25 Stayed +2522-WLNSF Female 74 Yes 0 Los Olivos 93441 34.70434 -120.02609 2 34 None Yes 12.33 No Yes Cable 23 No No Yes Yes Yes No No Yes One Year No Bank Withdrawal 64.2 2106.3 0 0 419.22 2525.52 Stayed +2523-EWWZL Female 26 Yes 0 Blythe 92225 33.674583 -114.71612 0 27 Offer C Yes 39.67 No Yes Fiber Optic 59 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.1 2093.4 30.14 0 1071.09 3134.35 Stayed +2525-GVKQU Female 60 No 0 Santa Margarita 93453 35.303926 -120.256567 0 60 Offer B Yes 47.07 No No Two Year No Credit Card 20.6 1093 0 0 2824.2 3917.2 Stayed +2528-HFYZX Male 66 Yes 0 Santa Ana 92706 33.765893 -117.881533 2 17 None Yes 1.05 No Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.45 1233.4 0 0 17.85 1251.25 Churned Competitor Competitor had better devices +2530-ENDWQ Female 55 Yes 0 Rio Dell 95562 40.485849 -124.163234 2 71 Offer A Yes 40.52 Yes Yes Fiber Optic 17 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 93.7 6585.35 0 0 2876.92 9462.27 Churned Competitor Competitor offered more data +2530-FMFXO Male 38 Yes 1 Irvine 92602 33.720359 -117.733655 3 56 Offer B Yes 42.16 Yes Yes Fiber Optic 19 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 103.2 5873.75 0 0 2360.96 8234.71 Stayed +2533-QVMSK Male 46 Yes 0 March Air Reserve Base 92518 33.888323 -117.277533 9 61 Offer B Yes 26.94 Yes Yes Fiber Optic 11 No Yes No Yes Yes No No Yes Two Year Yes Bank Withdrawal 94.1 5638.3 0 0 1643.34 7281.64 Churned Competitor Competitor offered more data +2533-TIBIX Male 59 Yes 2 Oak Run 96069 40.689243 -122.037023 8 15 None No Yes Cable 16 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.2 469.65 0 0 0 469.65 Stayed +2535-PBCGC Female 21 Yes 0 San Diego 92108 32.774046 -117.142454 5 70 Offer A No Yes Cable 46 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 64.55 4504.9 46.06 0 0 4458.84 Stayed +2538-OIMXF Female 29 No 1 Cathedral City 92234 33.829583 -116.474131 0 1 Offer E No Yes Cable 48 No No No No No No No No Month-to-Month No Credit Card 24.7 24.7 0 70 0 94.7 Joined +2541-YGPKE Male 29 Yes 3 Lemon Cove 93244 36.462671 -118.997291 10 42 None Yes 44.95 No Yes DSL 69 Yes No No Yes No Yes Yes Yes One Year No Credit Card 63.7 2763.35 0 0 1887.9 4651.25 Stayed +2542-HYGIQ Female 58 No 0 Palo Alto 94303 37.45809 -122.115398 0 1 None Yes 38.84 No No Month-to-Month No Credit Card 19.95 19.95 0 0 38.84 58.79 Joined +2545-EBUPK Female 70 No 0 Los Angeles 90045 33.954017 -118.402447 0 2 Offer E Yes 21.9 Yes Yes Fiber Optic 22 No No No No No Yes No Yes Two Year Yes Bank Withdrawal 84.05 186.05 0 0 43.8 229.85 Joined +2545-LXYVJ Male 19 Yes 0 Suisun City 94585 38.197907 -122.017258 1 72 Offer A Yes 21.72 No No Two Year No Bank Withdrawal 20.7 1492.1 0 0 1563.84 3055.94 Stayed +2546-KZAAT Male 28 Yes 0 San Diego 92119 32.802959 -117.027095 9 52 None Yes 10.4 No Yes DSL 85 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 75.4 3865.45 0 0 540.8 4406.25 Stayed +2550-AEVRU Female 33 Yes 2 Woodland Hills 91364 34.153733 -118.593408 1 57 None Yes 17.01 No Yes DSL 11 Yes Yes No No No No No Yes One Year No Bank Withdrawal 53.45 3053 0 0 969.57 4022.57 Stayed +2550-QHZGP Male 48 No 0 Calexico 92231 32.690654 -115.431225 0 7 Offer E Yes 30.58 No No One Year No Credit Card 19.5 128.6 0 0 214.06 342.66 Stayed +2558-BUOZZ Male 51 No 0 Glendale 91204 34.136306 -118.26036 0 47 Offer B Yes 40.25 Yes Yes Fiber Optic 20 Yes Yes No No Yes No No Yes One Year No Bank Withdrawal 94.8 4535.85 3.34 0 1891.75 6424.26 Stayed +2560-PPCHE Female 22 No 0 Huntington Beach 92649 33.721917 -118.043237 0 65 None Yes 26.83 Yes Yes Fiber Optic 59 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.05 6744.25 0 0 1743.95 8488.2 Stayed +2560-QTSBS Female 26 Yes 2 Pomona 91766 34.042286 -117.756106 6 72 None Yes 18.14 Yes No One Year Yes Bank Withdrawal 23.3 1623.15 0 0 1306.08 2929.23 Stayed +2560-WBWXF Male 45 No 0 March Air Reserve Base 92518 33.888323 -117.277533 0 68 None Yes 37.79 Yes No Two Year Yes Bank Withdrawal 24.15 1498.85 0 0 2569.72 4068.57 Stayed +2565-JSLRY Male 21 No 0 Bakersfield 93306 35.449881 -118.841442 0 1 None Yes 20.26 Yes No Month-to-Month Yes Mailed Check 24.05 24.05 0 0 20.26 44.31 Churned Price Price too high +2568-BRGYX Male 43 No 0 Dixon 95620 38.392821 -121.799917 0 4 None Yes 13.02 No Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.2 237.95 0 0 52.08 290.03 Churned Competitor Competitor had better devices +2568-OIADY Female 26 Yes 0 Escondido 92027 33.141265 -116.967221 1 37 None Yes 36.29 Yes Yes Fiber Optic 27 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.5 3762 0 0 1342.73 5104.73 Churned Competitor Competitor made better offer +2569-WGERO Female 30 No 0 Landers 92285 34.341737 -116.539416 0 72 None Yes 22.77 No No Two Year Yes Bank Withdrawal 21.15 1419.4 19.31 0 1639.44 3039.53 Stayed +2573-GYRUU Male 65 Yes 0 San Miguel 93451 35.886767 -120.608661 1 48 None Yes 25.19 Yes Yes Fiber Optic 22 No No Yes No No Yes Yes Yes Two Year Yes Credit Card 91.05 4370.75 0 0 1209.12 5579.87 Stayed +2575-GFSOE Female 25 Yes 0 Graton 95444 38.434362 -122.86891 1 7 Offer E Yes 8.95 No Yes Fiber Optic 73 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 69 506.9 0 0 62.65 569.55 Churned Attitude Attitude of service provider +2576-HXMPA Female 30 No 0 Mckinleyville 95519 40.965011 -124.015255 0 1 None Yes 8.23 No No Month-to-Month No Credit Card 19.55 19.55 0 0 8.23 27.78 Joined +2577-GVSIL Male 61 Yes 0 Lamont 93241 35.245035 -118.905553 10 35 None Yes 13.39 Yes Yes DSL 20 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 73.45 2661.1 0 0 468.65 3129.75 Stayed +2578-JQPHZ Male 30 No 0 Bayside 95524 40.825486 -124.049485 0 44 Offer B Yes 48.95 No Yes Fiber Optic 59 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 100.1 4378.35 0 0 2153.8 6532.15 Stayed +2580-ASVVY Female 23 Yes 0 San Ysidro 92173 32.555828 -117.040073 1 37 None No Yes DSL 27 Yes No No Yes Yes No No Yes Two Year No Bank Withdrawal 45.4 1593.1 44.13 0 0 1548.97 Stayed +2580-ATZSQ Female 55 Yes 2 San Jose 95123 37.238758 -121.828375 0 65 Offer B Yes 19.25 No Yes DSL 19 Yes Yes Yes No No No No Yes One Year No Bank Withdrawal 61.35 3874.1 0 0 1251.25 5125.35 Stayed +2581-VKIRT Female 57 Yes 0 Kings Beach 96143 39.246654 -120.029273 6 59 None Yes 14.49 Yes Yes Cable 25 Yes Yes No Yes No No No Yes One Year No Mailed Check 65.5 3801.3 0 0 854.91 4656.21 Stayed +2582-FFFZR Female 34 No 0 Vallejo 94592 38.093701 -122.276589 0 22 None No Yes DSL 8 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.6 1073.3 0 0 0 1073.3 Stayed +2585-KTFRE Male 61 No 1 Escondido 92027 33.141265 -116.967221 0 1 None Yes 20.1 No Yes Cable 21 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 70.45 70.45 0 0 20.1 90.55 Joined +2586-CWXVV Male 45 Yes 0 Hawaiian Gardens 90716 33.830431 -118.074071 9 54 Offer B No Yes Cable 9 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 30.4 1621.35 0 0 0 1621.35 Stayed +2587-EKXTS Male 48 No 0 San Diego 92116 32.765299 -117.122565 0 44 Offer B Yes 44.45 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 111.5 4915.15 0 0 1955.8 6870.95 Stayed +2587-YNLES Female 52 Yes 1 Downey 90240 33.956228 -118.120993 4 6 Offer E Yes 25.05 No No Two Year No Credit Card 20.1 100.35 0 0 150.3 250.65 Stayed +2589-AYCRP Female 63 No 0 Cedar Glen 92321 34.255203 -117.175654 0 50 Offer B Yes 37.95 No No One Year No Bank Withdrawal 19.75 989.05 0 0 1897.5 2886.55 Stayed +2592-HODOV Male 44 No 0 Brea 92823 33.924143 -117.79387 0 13 Offer D Yes 45.03 No No One Year No Credit Card 19.3 259.65 35.28 0 585.39 809.76 Stayed +2592-SEIFQ Male 36 No 0 San Anselmo 94960 37.99272 -122.575026 0 3 None No Yes DSL 18 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.75 66.95 0 0 0 66.95 Churned Competitor Competitor offered higher download speeds +2592-YKDIF Female 47 No 0 North Highlands 95660 38.671295 -121.388251 0 1 None Yes 44.09 No No Month-to-Month No Credit Card 20.35 20.35 0 0 44.09 64.44 Joined +2595-KIWPV Male 48 No 1 Tecate 91980 32.587557 -116.636816 0 27 Offer C Yes 32.28 No No Two Year No Credit Card 19.7 509.3 0 0 871.56 1380.86 Stayed +2599-CIPQE Male 36 Yes 3 Compton 90220 33.88151 -118.234451 4 71 None Yes 28.47 No Yes Fiber Optic 57 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 109.3 7782.85 0 70 2021.37 9874.22 Stayed +2599-CZABP Male 57 Yes 0 Meridian 95957 39.068071 -121.832638 1 14 Offer D Yes 44.95 No Yes DSL 19 No No No No No No No Yes One Year No Bank Withdrawal 44.6 641.25 0 0 629.3 1270.55 Stayed +2603-HVKCG Male 20 No 0 Meridian 95957 39.068071 -121.832638 0 31 Offer C Yes 19.38 No Yes Fiber Optic 76 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.4 3143.65 0 0 600.78 3744.43 Stayed +2604-IJPDU Female 32 Yes 0 Encino 91316 34.150354 -118.518292 0 20 Offer D Yes 28.57 No Yes Fiber Optic 15 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 96.55 1901.65 0 0 571.4 2473.05 Stayed +2604-XVDAM Female 54 No 0 Pope Valley 94567 38.672708 -122.403219 0 12 Offer D Yes 6.56 No Yes DSL 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 43.8 540.95 0 0 78.72 619.67 Stayed +2606-PKWJB Male 62 No 3 Little River 95456 39.245911 -123.77214 0 40 None No Yes Cable 57 Yes Yes No Yes No No No Yes One Year No Credit Card 40.25 1564.05 0 0 0 1564.05 Stayed +2606-RMDHZ Male 47 No 0 Lakewood 90713 33.847755 -118.112532 0 6 Offer E No Yes DSL 14 No Yes No No No No No Yes Month-to-Month Yes Credit Card 30.5 208.7 0 0 0 208.7 Churned Competitor Competitor had better devices +2607-DHDAK Male 54 Yes 2 Bakersfield 93307 35.280113 -118.962329 10 72 None Yes 38.84 No No Two Year Yes Credit Card 19.8 1414.65 0 0 2796.48 4211.13 Stayed +2607-FBDFF Male 32 No 0 Tuolumne 95379 37.939768 -120.188002 0 1 None Yes 49.19 No Yes DSL 17 No No No Yes No No No Yes Month-to-Month No Credit Card 49 49 0 0 49.19 98.19 Joined +2608-BHKFN Female 46 No 0 Berkeley 94703 37.863843 -122.275684 0 4 None Yes 12.58 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Credit Card 70.05 266.9 0 0 50.32 317.22 Churned Competitor Competitor had better devices +2609-IAICY Female 32 No 0 North Fork 93643 37.244307 -119.470256 0 1 None Yes 27.7 Yes Yes Fiber Optic 19 No No No No No No No No Month-to-Month Yes Bank Withdrawal 77.15 77.15 0 10 27.7 114.85 Churned Dissatisfaction Limited range of services +2612-PHGOX Male 47 Yes 0 Graton 95444 38.434362 -122.86891 4 64 None Yes 6.59 Yes Yes Cable 20 No Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 76.1 4818.8 0 0 421.76 5240.56 Stayed +2612-RANWT Female 24 No 0 Mount Laguna 91948 32.830852 -116.444601 0 12 Offer D Yes 30.54 Yes Yes Fiber Optic 47 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.15 1164.3 0 0 366.48 1530.78 Churned Price Price too high +2612-RRIDN Male 25 No 0 Westwood 96137 40.271535 -121.018087 0 4 Offer E Yes 21.62 No Yes Fiber Optic 59 No No No No Yes No Yes No Month-to-Month Yes Bank Withdrawal 81 340.85 0 50 86.48 477.33 Churned Dissatisfaction Limited range of services +2615-YVMYX Male 68 Yes 0 Chula Vista 91915 32.605012 -116.97595 7 71 None Yes 30.59 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes Yes No No Month-to-Month Yes Bank Withdrawal 107.5 7713.55 0 140 2171.89 10025.44 Stayed +2616-FLVQC Male 42 No 0 Point Arena 95468 38.911299 -123.609588 0 64 None Yes 38.96 No No Two Year No Credit Card 19.55 1240.15 0 0 2493.44 3733.59 Stayed +2616-UUTFK Male 54 Yes 0 Bakersfield 93313 35.140938 -119.051348 1 33 None Yes 19.11 Yes Yes DSL 21 Yes Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 72.75 2447.45 0 0 630.63 3078.08 Stayed +2619-WFQWU Female 34 No 0 Mission Viejo 92692 33.60693 -117.644253 0 1 None Yes 2.24 No Yes Fiber Optic 6 No No No No No No No Yes Month-to-Month Yes Mailed Check 70.15 70.15 0 0 2.24 72.39 Churned Competitor Competitor offered higher download speeds +2621-UDNLU Female 35 Yes 0 San Francisco 94107 37.768881 -122.395521 9 3 None Yes 11.77 No No Month-to-Month No Credit Card 20.85 72 0 0 35.31 107.31 Joined +2623-DRYAM Female 19 Yes 0 Jamul 91935 32.695681 -116.798386 0 70 None Yes 19.88 Yes Yes Fiber Optic 26 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 101.75 7069.3 0 0 1391.6 8460.9 Stayed +2625-TRCZQ Female 21 Yes 0 Auburn 95602 38.99003 -121.114408 0 51 Offer B No Yes DSL 42 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.65 2553.35 0 0 0 2553.35 Stayed +2626-URJFX Male 55 Yes 3 Termo 96132 41.027281 -120.669427 1 4 Offer E Yes 8.58 Yes Yes DSL 57 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.9 225.6 0 0 34.32 259.92 Churned Dissatisfaction Network reliability +2626-VEEWG Male 48 Yes 2 Sun City 92587 33.69887 -117.25071 6 67 None Yes 5.48 No No Two Year Yes Credit Card 19.4 1284.2 0 0 367.16 1651.36 Stayed +2632-IVXVF Female 40 Yes 3 Kernville 93238 35.852892 -118.397782 3 68 None Yes 14.11 Yes Yes Fiber Optic 57 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 111.75 7511.3 0 0 959.48 8470.78 Stayed +2632-TACXW Female 49 Yes 0 Richmond 94801 37.945288 -122.383941 4 62 None Yes 8.91 Yes No Two Year No Bank Withdrawal 23.65 1416.75 0 0 552.42 1969.17 Stayed +2632-UCGVD Male 71 Yes 0 Fairfield 94533 38.287136 -122.02711 6 66 None Yes 49.85 Yes Yes Fiber Optic 14 No No No Yes Yes Yes No Yes Month-to-Month Yes Credit Card 100.05 6871.9 0 0 3290.1 10162 Churned Price Extra data charges +2634-HCZGT Male 71 Yes 0 San Jose 95126 37.327069 -121.916819 1 53 None Yes 21.67 Yes Yes Cable 6 Yes No No Yes No No No No One Year Yes Bank Withdrawal 60.05 3229.65 0 100 1148.51 4478.16 Churned Other Moved +2636-ALXXZ Female 68 No 0 Tahoe Vista 96148 39.24124 -120.054765 0 1 Offer E Yes 45.8 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.6 69.6 0 0 45.8 115.4 Churned Dissatisfaction Poor expertise of online support +2636-OHFMN Male 26 Yes 0 Orosi 93647 36.600185 -119.175655 4 4 None No Yes DSL 76 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 48.55 201 0 0 0 201 Churned Price Long distance charges +2636-SJDOU Male 34 No 0 Seal Beach 90740 33.75462 -118.071128 0 64 None Yes 30.27 Yes Yes Fiber Optic 12 Yes Yes No No No No No Yes One Year Yes Credit Card 84.3 5289.05 0 0 1937.28 7226.33 Stayed +2637-FKFSY Female 61 Yes 0 Wasco 93280 35.652242 -119.4464 2 3 None Yes 2.66 No Yes DSL 7 No No No No No No No Yes Month-to-Month Yes Mailed Check 46.1 130.15 0 0 7.98 138.13 Joined +2639-UGMAZ Male 73 No 0 Artesia 90701 33.867593 -118.080637 0 71 Offer A No Yes DSL 20 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 56.45 3985.35 0 0 0 3985.35 Stayed +2640-LYMOV Male 59 No 0 Anaheim 92804 33.818 -117.974404 0 2 Offer E Yes 9.61 No No Month-to-Month Yes Credit Card 19.65 38.8 0 0 19.22 58.02 Joined +2640-PMGFL Male 35 No 0 West Sacramento 95605 38.592745 -121.540036 0 27 None Yes 24.72 Yes Yes Fiber Optic 29 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 79.5 2180.55 0 0 667.44 2847.99 Churned Price Lack of affordable download/upload speed +2642-DTVCO Male 68 No 0 Chualar 93925 36.596271 -121.442274 0 9 Offer E Yes 12.18 Yes Yes Fiber Optic 6 No No No No No Yes No No Month-to-Month Yes Bank Withdrawal 85.05 746.5 0 30 109.62 886.12 Churned Attitude Attitude of service provider +2642-MAWLJ Female 26 Yes 2 Menlo Park 94025 37.449551 -122.183762 8 36 Offer C Yes 42.51 No No Two Year No Bank Withdrawal 20.25 717.95 0 0 1530.36 2248.31 Stayed +2645-QTLMB Male 22 No 0 Bloomington 92316 34.059722 -117.39104 0 7 Offer E Yes 12.05 No Yes Fiber Optic 69 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.25 669 0 0 84.35 753.35 Churned Dissatisfaction Network reliability +2649-HWLYB Male 45 Yes 0 Fresno 93727 36.751489 -119.68072 2 65 Offer B Yes 21.58 Yes Yes DSL 13 Yes No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 76.15 4929.55 0 0 1402.7 6332.25 Stayed +2650-GYRYL Male 25 Yes 1 Kerman 93630 36.727418 -120.123526 6 33 None Yes 5.86 No No One Year Yes Bank Withdrawal 19.45 600.25 0 0 193.38 793.63 Stayed +2651-ZCBXV Male 49 No 0 Burbank 91501 34.188339 -118.300942 0 54 Offer B Yes 17.76 Yes Yes Fiber Optic 4 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 108 5760.65 0 0 959.04 6719.69 Stayed +2654-VBVPB Female 22 No 0 Newport Beach 92663 33.62251 -117.927024 0 1 None Yes 11.83 No No Month-to-Month No Bank Withdrawal 19.9 19.9 0 0 11.83 31.73 Joined +2656-FMOKZ Female 70 No 2 Pasadena 91106 34.139402 -118.128658 0 15 Offer D Yes 44.07 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Mailed Check 74.45 1145.7 0 0 661.05 1806.75 Churned Dissatisfaction Limited range of services +2656-TABEH Male 57 Yes 0 Temecula 92591 33.540604 -117.10909 1 4 None Yes 28.22 Yes Yes Fiber Optic 10 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.2 420.2 0 0 112.88 533.08 Churned Dissatisfaction Service dissatisfaction +2657-ALMWY Female 65 Yes 0 Simi Valley 93065 34.269449 -118.768471 1 26 Offer C Yes 18.26 No Yes Fiber Optic 3 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.95 2169.75 0 0 474.76 2644.51 Churned Price Price too high +2657-VPXTA Female 45 Yes 3 Anza 92539 33.527605 -116.666551 8 10 None Yes 32.76 No Yes Fiber Optic 51 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 88.85 929.45 0 0 327.6 1257.05 Stayed +2659-VXMWZ Male 58 Yes 0 Newport Coast 92657 33.603282 -117.821841 0 67 Offer A Yes 29.24 Yes Yes Fiber Optic 21 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.3 7482.1 0 0 1959.08 9441.18 Churned Attitude Attitude of support person +2660-EMUBI Male 71 No 0 Escondido 92027 33.141265 -116.967221 0 10 Offer D Yes 41.37 Yes Yes Fiber Optic 14 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.35 898.35 0 0 413.7 1312.05 Churned Competitor Competitor made better offer +2661-GKBTK Male 39 Yes 3 Eureka 95503 40.737431 -124.108897 7 60 None Yes 27.2 No Yes DSL 21 No Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 76.95 4543.95 0 0 1632 6175.95 Stayed +2662-NNTDK Male 50 No 0 Coleville 96107 38.42528 -119.475741 0 65 Offer B Yes 45.87 Yes No One Year No Credit Card 24.8 1600.95 0 0 2981.55 4582.5 Stayed +2664-XJZNO Male 43 Yes 3 Oroville 95965 39.624561 -121.552866 5 72 Offer A Yes 6.95 No Yes Fiber Optic 57 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 104.9 7559.55 0 0 500.4 8059.95 Stayed +2665-NPTGL Female 79 Yes 0 Sheep Ranch 95250 38.244806 -120.417301 8 26 Offer C Yes 18.66 Yes Yes Fiber Optic 11 No No Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 98.1 2510.7 44.17 0 485.16 2951.69 Stayed +2667-WYLWJ Female 44 Yes 0 Dunnigan 95937 38.931425 -121.946081 1 8 Offer E Yes 46.13 No No One Year Yes Credit Card 19.75 145 0 0 369.04 514.04 Churned Price Long distance charges +2668-TZSPS Male 32 No 0 Santa Rosa 95403 38.488431 -122.752839 0 1 None Yes 39.61 No No Month-to-Month No Mailed Check 20.45 20.45 0 0 39.61 60.06 Joined +2669-OIDSD Female 58 Yes 0 Long Beach 90810 33.819814 -118.222416 3 48 Offer B Yes 1.02 No Yes Fiber Optic 2 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 100.05 4834 37.45 0 48.96 4845.51 Stayed +2669-QVCRG Female 32 No 0 Forest Ranch 95942 40.077028 -121.494168 0 41 None Yes 7.83 Yes Yes Fiber Optic 19 Yes No No No No No No Yes Month-to-Month Yes Credit Card 81.3 3190.65 0 0 321.03 3511.68 Stayed +2672-DZUOY Male 46 No 0 Buttonwillow 93206 35.451402 -119.488413 0 1 Offer E No Yes DSL 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.15 25.15 0 0 0 25.15 Churned Competitor Competitor had better devices +2672-HUYVI Female 53 No 0 Newman 95360 37.343846 -121.039391 0 6 None Yes 11.81 No Yes Fiber Optic 24 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 91.1 455.3 0 0 70.86 526.16 Churned Price Long distance charges +2672-OJQZP Female 35 No 0 Stockton 95203 37.954089 -121.329761 0 1 None Yes 40.87 No Yes Cable 21 No No No No No No No Yes Month-to-Month No Credit Card 44.75 44.75 0 0 40.87 85.62 Joined +2672-TGEFF Female 33 Yes 2 Traver 93673 36.456091 -119.486225 3 37 Offer C Yes 1.08 Yes Yes Fiber Optic 16 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.8 3340.55 0 0 39.96 3380.51 Stayed +2673-CXQEU Female 73 No 0 Gardena 90247 33.890853 -118.297967 0 56 None Yes 47.13 Yes Yes Fiber Optic 29 Yes Yes Yes No Yes Yes No Yes One Year No Bank Withdrawal 110.5 6139.5 0 0 2639.28 8778.78 Stayed +2673-ZALNP Female 29 No 0 Mcarthur 96056 41.10831 -121.360362 0 7 Offer E Yes 16.2 No No One Year No Credit Card 19.9 173.15 0 0 113.4 286.55 Stayed +2674-MIAHT Female 26 No 0 Blocksburg 95514 40.309088 -123.668201 0 4 None Yes 38.74 Yes Yes Fiber Optic 51 No Yes No No No No No Yes Month-to-Month Yes Credit Card 80.3 324.2 0 0 154.96 479.16 Stayed +2674-MLXMN Female 73 No 0 Richmond 94801 37.945288 -122.383941 0 71 Offer A Yes 34.36 Yes Yes Fiber Optic 13 No Yes No No Yes Yes No Yes Two Year Yes Credit Card 99.65 6951.15 3.33 0 2439.56 9387.38 Stayed +2675-DHUTR Male 80 Yes 0 Big Pine 93513 37.245505 -118.062943 8 58 None Yes 31.11 Yes Yes Fiber Optic 4 No Yes No No Yes Yes No Yes Two Year Yes Bank Withdrawal 98.9 5780.7 0 0 1804.38 7585.08 Stayed +2675-IJRGJ Male 62 No 0 Oakland 94621 37.750553 -122.197175 0 53 None Yes 23.17 No No Two Year No Bank Withdrawal 19.65 978 0 0 1228.01 2206.01 Stayed +2675-OTVVJ Male 76 Yes 0 Novato 94945 38.135897 -122.563683 5 31 Offer C Yes 46.06 Yes Yes Fiber Optic 18 Yes No No No Yes No No Yes Two Year No Bank Withdrawal 89.45 2807.65 31.58 0 1427.86 4203.93 Stayed +2676-ISHSF Male 22 No 0 Anderson 96007 40.448632 -122.306657 0 1 None Yes 29.19 No No Month-to-Month No Credit Card 20.3 20.3 0 0 29.19 49.49 Joined +2676-OXPPQ Male 22 No 0 Irvine 92612 33.643095 -117.810896 0 6 None Yes 3.16 No Yes DSL 41 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 55.7 335.65 0 0 18.96 354.61 Stayed +2676-SSLTO Male 49 No 0 Hawaiian Gardens 90716 33.830431 -118.074071 0 49 None Yes 17.77 Yes Yes DSL 13 No No No Yes Yes No No Yes Two Year Yes Bank Withdrawal 66.15 3199 0 0 870.73 4069.73 Stayed +2680-XKKNJ Female 60 No 0 Weimar 95736 39.00978 -120.978273 0 8 None Yes 17.52 No Yes DSL 28 Yes Yes No Yes No No No No One Year No Bank Withdrawal 58.2 469.25 0 30 140.16 639.41 Stayed +2682-KEVRP Female 65 No 0 Woodlake 93286 36.464635 -119.094348 0 22 None Yes 34.39 No No One Year Yes Credit Card 20.05 417 0 0 756.58 1173.58 Stayed +2683-BPJSO Male 37 Yes 0 Byron 94514 37.83323 -121.601461 0 29 None Yes 28.37 Yes Yes Fiber Optic 12 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 84.45 2467.1 0 0 822.73 3289.83 Churned Dissatisfaction Lack of self-service on Website +2683-JXWQQ Male 24 Yes 1 Visalia 93291 36.391777 -119.372842 3 61 None No Yes DSL 76 Yes No Yes No No No No No Month-to-Month No Bank Withdrawal 33.6 2117.2 0 110 0 2227.2 Stayed +2684-EIWEO Female 69 No 0 San Diego 92129 32.961064 -117.134917 0 30 None Yes 45.88 Yes Yes Fiber Optic 19 Yes Yes Yes No No No No Yes Month-to-Month No Credit Card 91.7 2758.15 0 0 1376.4 4134.55 Churned Competitor Competitor made better offer +2685-SREOM Female 36 Yes 0 Rancho Cucamonga 91730 34.10097 -117.57882 1 25 None Yes 23.24 Yes Yes Fiber Optic 25 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.1 2368.4 0 0 581 2949.4 Churned Competitor Competitor had better devices +2688-BHGOG Male 73 No 0 Olancha 93549 36.296851 -117.865469 0 9 Offer E Yes 24.85 No Yes Fiber Optic 15 No No No No No Yes No No Two Year Yes Bank Withdrawal 79.55 718.55 0 10 223.65 952.2 Stayed +2690-DVRVK Male 27 Yes 2 San Diego 92120 32.807867 -117.060993 1 5 None Yes 41.21 No No One Year No Bank Withdrawal 20.55 99.45 0 0 206.05 305.5 Stayed +2691-NZETQ Male 28 No 0 San Jose 95130 37.277592 -121.986477 0 9 Offer E Yes 49.14 Yes Yes Fiber Optic 58 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.35 758.6 0 0 442.26 1200.86 Churned Competitor Competitor offered higher download speeds +2692-AQCPF Female 32 Yes 0 San Mateo 94403 37.538309 -122.305109 6 65 Offer B Yes 41.34 Yes Yes Fiber Optic 15 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 108.05 7118.9 0 0 2687.1 9806 Stayed +2692-BUCFV Male 79 No 0 Shingle Springs 95682 38.598936 -120.963092 0 29 Offer C Yes 6.59 No Yes Fiber Optic 21 No Yes Yes No Yes Yes No No One Year Yes Bank Withdrawal 101.45 2948.6 0 60 191.11 3199.71 Stayed +2692-PFYTJ Female 23 No 0 Hercules 94547 37.991259 -122.214945 0 1 None Yes 15.22 Yes No Month-to-Month Yes Credit Card -8 25.75 0 0 15.22 40.97 Joined +2694-CIUMO Female 47 No 0 Los Angeles 90033 34.050198 -118.210946 0 12 Offer D Yes 21.93 Yes Yes Fiber Optic 16 No No No Yes No No No Yes Month-to-Month Yes Credit Card 79.55 958.25 0 0 263.16 1221.41 Stayed +2696-ECXKC Female 34 Yes 1 Ione 95640 38.33788 -120.954202 6 55 Offer B Yes 41.18 Yes Yes Fiber Optic 18 Yes No No No Yes Yes Yes Yes One Year No Credit Card 100.9 5448.6 0 0 2264.9 7713.5 Stayed +2696-NARTR Male 40 No 0 Corona Del Mar 92625 33.600987 -117.862734 0 11 None Yes 44.94 No Yes Fiber Optic 25 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 73.85 926.25 0 0 494.34 1420.59 Churned Other Moved +2696-RZVZW Male 19 Yes 0 Downey 90242 33.921793 -118.140588 4 68 Offer A Yes 25.19 Yes No Two Year No Credit Card 25.05 1629.2 0 0 1712.92 3342.12 Stayed +2697-NQBPF Male 51 No 0 Fulton 95439 38.493888 -122.777141 0 34 None Yes 28 Yes Yes Fiber Optic 18 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.35 3540.65 0 0 952 4492.65 Stayed +2700-LUEVA Male 49 No 0 Oakland 94618 37.84551 -122.235181 0 1 None Yes 36.28 No No Month-to-Month No Credit Card 20.75 20.75 0 0 36.28 57.03 Joined +2703-AMTUL Male 40 Yes 1 Lookout 96054 41.280478 -121.160249 2 36 None Yes 8 No Yes Cable 19 Yes Yes No No No No No Yes One Year No Credit Card 53.65 1939.35 0 0 288 2227.35 Stayed +2706-QZIHY Female 35 Yes 0 Los Angeles 90005 34.059281 -118.30742 9 15 None Yes 46.68 Yes No Two Year No Credit Card 25.2 387.9 0 0 700.2 1088.1 Stayed +2709-UQGNP Male 38 No 0 San Mateo 94401 37.590421 -122.306467 0 10 None Yes 49.04 No Yes Cable 23 Yes No No No No No No Yes Month-to-Month Yes Credit Card 51.65 524.5 0 0 490.4 1014.9 Stayed +2710-WYVXG Female 36 No 0 Sun Valley 91352 34.231053 -118.338307 0 3 None Yes 37 No Yes DSL 22 Yes Yes No Yes No Yes Yes Yes Two Year No Credit Card 71.1 213.35 2.62 0 111 321.73 Joined +2712-SYWAY Female 30 No 0 Creston 93432 35.480896 -120.469476 0 1 Offer E Yes 43.84 Yes No Month-to-Month Yes Bank Withdrawal 25.7 25.7 0 0 43.84 69.54 Joined +2716-GFZOR Male 48 Yes 0 Raymond 93653 37.252057 -119.95783 10 43 Offer B Yes 7.63 No Yes Fiber Optic 20 Yes Yes Yes No No No No Yes Month-to-Month Yes Credit Card 86.1 3551.65 0 0 328.09 3879.74 Stayed +2717-HVIZY Female 24 No 2 Orleans 95556 41.269521 -123.546958 0 8 Offer E Yes 15.66 No No Month-to-Month No Credit Card 20.05 163.6 0 0 125.28 288.88 Stayed +2718-GAXQD Female 68 Yes 3 Fallbrook 92028 33.362575 -117.299644 1 4 Offer E Yes 42.13 No Yes Cable 52 No No No No No No No Yes Month-to-Month No Bank Withdrawal 46 181.6 0 0 168.52 350.12 Churned Competitor Competitor made better offer +2718-YSKCS Male 64 Yes 3 Tomales 94971 38.240769 -122.901041 6 71 Offer A Yes 16.13 No No Two Year Yes Bank Withdrawal 19.6 1387.45 0 0 1145.23 2532.68 Stayed +2719-BDAQO Male 36 No 0 Sunnyvale 94086 37.378541 -122.020456 0 17 None Yes 4.51 No Yes Fiber Optic 13 Yes No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 93.85 1625.65 0 0 76.67 1702.32 Churned Price Price too high +2720-FVBQP Female 28 Yes 1 Mccloud 96057 41.251322 -122.105209 1 6 Offer E Yes 24.83 Yes Yes Cable 82 No No No No No No No Yes Month-to-Month Yes Credit Card 48.95 273.25 0 0 148.98 422.23 Stayed +2720-WGKHP Male 65 No 0 Sloughhouse 95683 38.470423 -121.114897 0 2 Offer E Yes 20.99 Yes Yes Fiber Optic 22 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94 181.7 0 0 41.98 223.68 Churned Other Don't know +2722-JMONI Female 73 Yes 0 Escondido 92029 33.079834 -117.134275 1 1 Offer E Yes 24.24 No Yes Cable 9 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.55 49.55 0 0 24.24 73.79 Churned Dissatisfaction Limited range of services +2722-VOJQL Male 30 No 0 San Diego 92126 32.886925 -117.152162 0 64 None Yes 24.23 Yes Yes Fiber Optic 73 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 105.65 6903.1 0 0 1550.72 8453.82 Churned Other Don't know +2724-FJDYW Male 31 No 3 Inverness 94937 38.099323 -122.945723 0 39 None No Yes DSL 29 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 54.85 2191.7 0 0 0 2191.7 Stayed +2725-IWWBA Male 52 Yes 2 El Cajon 92020 32.79697 -116.969082 9 46 Offer B Yes 38.45 No Yes DSL 15 Yes No Yes Yes No No No Yes One Year No Credit Card 56.9 2560.1 0 0 1768.7 4328.8 Stayed +2725-KXXWT Male 26 Yes 0 Vallejo 94589 38.161321 -122.271588 0 1 Offer E Yes 23.06 No Yes Fiber Optic 52 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.75 90.75 0 0 23.06 113.81 Churned Attitude Attitude of support person +2725-TTRIQ Female 45 Yes 3 Menifee 92584 33.653338 -117.178271 10 72 Offer A Yes 37.84 Yes Yes Cable 53 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.2 5986.55 0 0 2724.48 8711.03 Stayed +2729-VNVAP Female 35 Yes 1 Vallejo 94590 38.104705 -122.247387 0 33 None Yes 12.51 No No Two Year No Credit Card 19.8 641.35 0 0 412.83 1054.18 Stayed +2731-GJRDG Female 55 No 0 Corona 92880 33.918043 -117.617809 0 32 None Yes 4.61 Yes Yes Fiber Optic 12 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.55 3608 0 0 147.52 3755.52 Stayed +2732-ISEZX Female 44 No 0 Pacific Grove 93950 36.618337 -121.926417 0 5 None Yes 24.61 No No Month-to-Month Yes Credit Card 20.5 104.3 0 0 123.05 227.35 Stayed +2737-WFVYW Female 28 No 0 Marina Del Rey 90292 33.977468 -118.445475 0 2 None No Yes DSL 48 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 45.25 85.5 0 10 0 95.5 Churned Dissatisfaction Product dissatisfaction +2737-YNGYW Female 29 No 0 Hemet 92543 33.739415 -116.968339 0 2 Offer E Yes 33.89 No Yes Fiber Optic 41 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 80.55 184.1 0 0 67.78 251.88 Churned Attitude Attitude of support person +2739-CACDQ Female 79 No 0 La Jolla 92037 32.853743 -117.25034 0 17 Offer D Yes 1.06 Yes Yes Fiber Optic 25 No No Yes No No No No Yes One Year Yes Credit Card 82.65 1470.05 0 0 18.02 1488.07 Stayed +2739-CCZMB Male 39 No 1 Alleghany 95910 39.467828 -120.841386 0 5 None Yes 8.01 No No Month-to-Month No Credit Card 20.35 122 0 0 40.05 162.05 Stayed +2740-JFBOK Male 35 No 0 Lakewood 90713 33.847755 -118.112532 0 10 Offer D Yes 3.01 Yes No Month-to-Month Yes Bank Withdrawal 24 226.55 0 0 30.1 256.65 Stayed +2740-TVLFN Male 42 No 0 Manteca 95337 37.750822 -121.238423 0 1 Offer E Yes 39.87 Yes Yes DSL 2 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.15 50.15 0 0 39.87 90.02 Joined +2746-DIJLO Female 40 No 0 Harbor City 90710 33.798266 -118.300237 0 41 Offer B Yes 36.47 Yes Yes DSL 8 No Yes No No No No No Yes One Year Yes Credit Card 56.3 2364 0 0 1495.27 3859.27 Stayed +2748-MYRVK Female 22 No 0 Fresno 93702 36.739385 -119.753649 0 63 Offer B Yes 8.38 Yes Yes Fiber Optic 59 No Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 99.9 6137 0 0 527.94 6664.94 Churned Price Long distance charges +2749-CTKAJ Male 37 Yes 0 Long Beach 90813 33.781086 -118.199049 3 22 None Yes 48.06 No No One Year No Credit Card 20.15 419.9 0 0 1057.32 1477.22 Stayed +2750-BJLSB Female 32 No 0 Rancho Santa Fe 92067 33.012751 -117.200617 0 47 Offer B Yes 2.45 No Yes Fiber Optic 13 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.7 4730.6 0 0 115.15 4845.75 Stayed +2753-JMMCV Male 41 No 0 Paso Robles 93446 35.634222 -120.728341 0 65 Offer B Yes 22.23 Yes Yes DSL 18 No Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 74.2 4805.65 0 0 1444.95 6250.6 Stayed +2754-SDJRD Female 74 No 0 Somis 93066 34.297628 -119.014627 0 8 Offer E Yes 39.86 Yes Yes Fiber Optic 23 No No No Yes Yes Yes Yes Yes Two Year Yes Credit Card -8 908.55 0 0 318.88 1227.43 Stayed +2754-VDLTR Male 54 No 0 Greenview 96037 41.528541 -122.955018 0 10 Offer D Yes 35.63 Yes Yes Fiber Optic 18 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 95.2 930.4 0 0 356.3 1286.7 Churned Competitor Competitor offered more data +2754-XBHTB Female 40 No 0 Amador City 95601 38.431407 -120.8421 0 9 None Yes 22.88 No Yes Fiber Optic 23 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 77.65 714.15 0 0 205.92 920.07 Churned Competitor Competitor made better offer +2758-RNWXS Male 60 No 0 Oceanside 92054 33.351059 -117.420557 0 35 Offer C Yes 49.61 No Yes Fiber Optic 26 Yes No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 89.2 3251.3 0 0 1736.35 4987.65 Stayed +2761-OCIAX Male 74 No 0 Palo Cedro 96073 40.582399 -122.195512 0 2 None Yes 6.51 No Yes Fiber Optic 11 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.7 165.4 0 0 13.02 178.42 Churned Competitor Competitor made better offer +2761-XECQW Male 67 Yes 0 Glenhaven 95443 39.045246 -122.743181 1 8 None No Yes Cable 27 No Yes Yes No No Yes No Yes Two Year Yes Credit Card 43.35 371.4 0 0 0 371.4 Stayed +2770-NSVDG Male 25 Yes 0 San Jose 95124 37.257063 -121.923037 4 24 Offer C No Yes DSL 51 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 29.1 688 0 0 0 688 Stayed +2773-MADBQ Female 46 No 0 Long Beach 90804 33.783047 -118.1486 0 36 None No Yes Cable 9 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 53.1 1901.25 0 0 0 1901.25 Stayed +2773-OVBPK Male 60 Yes 0 Orange 92865 33.828779 -117.848299 1 67 Offer A Yes 21.71 Yes Yes Fiber Optic 30 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.3 7567.2 36.66 0 1454.57 8985.11 Stayed +2774-LVQUS Female 65 Yes 0 Temecula 92592 33.507255 -117.029473 2 15 None Yes 44.13 Yes Yes Fiber Optic 3 No No Yes Yes No No No No Month-to-Month Yes Bank Withdrawal 83.05 1258.3 0 110 661.95 2030.25 Churned Competitor Competitor made better offer +2775-SEFEE Male 56 No 1 Wilmington 90744 33.782068 -118.262263 0 10 None Yes 29.95 Yes Yes DSL 19 Yes Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 61.9 619 0 0 299.5 918.5 Stayed +2777-PHDEI Female 20 No 0 Ahwahnee 93601 37.375816 -119.739935 0 1 None Yes 29.41 No Yes Fiber Optic 59 No No No No Yes No Yes No Month-to-Month No Bank Withdrawal 78.05 78.05 0 10 29.41 117.46 Churned Competitor Competitor offered more data +2778-OCLGR Male 75 Yes 0 Soda Springs 95728 39.279068 -120.414275 1 24 None No Yes DSL 5 Yes No No No No Yes No Yes Month-to-Month No Bank Withdrawal 39.1 971.3 0 0 0 971.3 Churned Competitor Competitor had better devices +2782-JEEBU Male 39 No 0 Los Molinos 96055 40.059385 -122.091481 0 21 None No Yes DSL 9 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 36 780.15 0 0 0 780.15 Stayed +2782-LFZVW Female 52 No 0 Costa Mesa 92627 33.645672 -117.922613 0 11 Offer D Yes 24.57 Yes Yes Cable 10 No No No No No Yes Yes No Month-to-Month Yes Credit Card 58.95 601.6 0 70 270.27 941.87 Stayed +2786-GCDPI Female 75 No 0 Pioneertown 92268 34.201108 -116.593456 0 50 Offer B Yes 17.65 Yes Yes Fiber Optic 29 No No Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.95 5222.35 0 0 882.5 6104.85 Stayed +2788-CJQAQ Male 39 No 0 Winton 95388 37.421299 -120.599587 0 13 Offer D Yes 22.31 No No One Year No Mailed Check 19.45 270.2 0 0 290.03 560.23 Stayed +2789-CZANW Female 49 Yes 1 Dublin 94568 37.713926 -121.928425 7 64 Offer B Yes 21.16 Yes Yes Fiber Optic 23 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 110.3 6997.3 0 0 1354.24 8351.54 Stayed +2789-HQBOU Male 60 No 0 Bakersfield 93306 35.449881 -118.841442 0 3 Offer E Yes 49.63 No Yes Fiber Optic 26 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.35 253.8 0 0 148.89 402.69 Joined +2790-XUYMV Male 19 No 1 Mount Hamilton 95140 37.382909 -121.634151 0 71 None Yes 31.89 Yes Yes Fiber Optic 30 Yes Yes No No No No No Yes One Year Yes Credit Card 85.45 6028.95 0 0 2264.19 8293.14 Stayed +2791-SFVEW Female 63 No 0 Los Angeles 90013 34.044639 -118.240413 0 9 Offer E Yes 34.79 No No Month-to-Month No Bank Withdrawal 20.15 238.15 0 0 313.11 551.26 Stayed +2792-LSHWX Female 49 No 0 Fremont 94555 37.555473 -122.080312 0 1 None Yes 43.06 No Yes Fiber Optic 9 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 83.4 83.4 0 0 43.06 126.46 Joined +2792-VPPET Male 28 No 0 San Gabriel 91776 34.089927 -118.095645 0 3 None Yes 37.01 No No Month-to-Month Yes Bank Withdrawal 20.5 76.95 0 0 111.03 187.98 Joined +2794-XIMMO Male 61 Yes 0 Rancho Cucamonga 91737 34.245289 -117.642503 1 53 None No Yes DSL 13 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 60.45 3184.25 0 0 0 3184.25 Churned Price Lack of affordable download/upload speed +2796-NNUFI Female 56 Yes 0 Palos Verdes Peninsula 90274 33.788208 -118.404955 1 46 None Yes 30.47 No No Two Year Yes Credit Card 19.95 927.1 0 0 1401.62 2328.72 Stayed +2796-UUZZO Male 30 Yes 2 Redding 96002 40.527834 -122.318749 9 63 Offer B Yes 18.88 No Yes Fiber Optic 48 No Yes Yes No No No No No Month-to-Month Yes Credit Card 80.3 4896.35 0 40 1189.44 6125.79 Stayed +2798-NYLMZ Male 29 Yes 0 Los Banos 93635 36.995162 -120.955099 10 71 Offer A Yes 31.97 Yes Yes Fiber Optic 73 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 108.55 7616 0 0 2269.87 9885.87 Stayed +2799-ARNLO Female 67 Yes 0 Bonsall 92003 33.290907 -117.202895 0 5 Offer E Yes 9.56 No Yes Fiber Optic 13 No No No No No No No Yes One Year Yes Bank Withdrawal 69.35 341.6 0 0 47.8 389.4 Stayed +2799-TSLAG Female 25 Yes 3 Irvine 92618 33.667145 -117.732135 9 65 None Yes 34.03 Yes No Two Year Yes Bank Withdrawal 25.3 1748.55 0 0 2211.95 3960.5 Stayed +2800-QQUSO Male 48 No 0 Riverside 92505 33.920907 -117.489426 0 42 None Yes 25.69 Yes Yes Fiber Optic 13 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.3 4222.95 0 0 1078.98 5301.93 Stayed +2800-VEQXM Female 48 No 0 Lebec 93243 34.845861 -118.885163 0 3 None Yes 12.5 No Yes Fiber Optic 4 No No Yes No No No No Yes Month-to-Month Yes Mailed Check 74.75 238.1 38.84 0 37.5 236.76 Joined +2801-NISEI Male 28 No 0 Mt Baldy 91759 34.231318 -117.662032 0 24 None Yes 30.07 No Yes DSL 69 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.95 1348.5 0 0 721.68 2070.18 Stayed +2804-ETQDK Male 57 No 2 Ventura 93004 34.278697 -119.167798 0 66 None Yes 20.63 No No Two Year No Credit Card 20.55 1357.1 17.14 0 1361.58 2701.54 Stayed +2805-AUFQN Female 42 No 0 Traver 93673 36.456091 -119.486225 0 25 Offer C Yes 13.93 No No Two Year No Credit Card 19.8 475.2 0 0 348.25 823.45 Stayed +2805-EDJPQ Female 45 Yes 0 San Diego 92124 32.827238 -117.089287 9 56 None Yes 20.53 Yes Yes Fiber Optic 19 No Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 99.75 5608.4 0 0 1149.68 6758.08 Stayed +2806-MLNTI Male 79 Yes 0 White Water 92282 33.972293 -116.654195 4 52 None Yes 29.15 Yes Yes Fiber Optic 9 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.1 5376.4 0 0 1515.8 6892.2 Stayed +2808-CHTDM Female 47 Yes 2 Los Angeles 90024 34.066303 -118.435479 4 23 None Yes 35.86 Yes No Two Year No Mailed Check 25.1 611.45 0 0 824.78 1436.23 Stayed +2809-ILCYT Female 56 Yes 0 Sequoia National Park 93262 36.527243 -118.594938 10 25 None Yes 3.6 Yes No One Year Yes Credit Card 26.8 733.55 0 0 90 823.55 Stayed +2809-ZMYOQ Female 33 No 0 Camptonville 95922 39.432127 -121.099287 0 32 None Yes 41.53 Yes Yes Fiber Optic 28 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.35 3334.9 0 0 1328.96 4663.86 Stayed +2810-FTLEM Female 21 No 0 Los Angeles 90036 34.070291 -118.349191 0 16 None Yes 14.26 No Yes DSL 53 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.15 762.25 0 0 228.16 990.41 Churned Competitor Competitor offered higher download speeds +2811-POVEX Female 74 Yes 3 Live Oak 95953 39.258746 -121.77697 4 23 None Yes 2.03 No Yes Fiber Optic 53 No Yes Yes No No Yes No Yes Two Year Yes Bank Withdrawal 88.45 2130.55 0 0 46.69 2177.24 Stayed +2812-ENYMO Male 22 No 0 Orick 95555 41.336354 -124.044354 0 26 Offer C No Yes Cable 82 Yes No No Yes Yes Yes Yes Yes One Year No Credit Card 54.55 1362.85 0 0 0 1362.85 Stayed +2812-REYAT Female 56 Yes 0 Chilcoot 96105 39.872961 -120.198876 3 49 None Yes 22.1 No No One Year Yes Bank Withdrawal 20.05 923.1 0 0 1082.9 2006 Stayed +2812-SFXMJ Male 46 No 3 Hat Creek 96040 40.789799 -121.474529 0 1 None Yes 7.66 No No Month-to-Month No Credit Card 20.05 20.05 0 0 7.66 27.71 Joined +2815-CPTUL Male 68 No 0 Gasquet 95543 41.867908 -123.794144 0 5 None Yes 2.27 No Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Credit Card 70.25 331.9 12.48 0 11.35 330.77 Churned Price Price too high +2817-LVCPP Female 36 No 0 Sacramento 95822 38.512569 -121.495184 0 50 None Yes 12.62 No No Two Year No Credit Card 19.4 1023.95 0 0 631 1654.95 Stayed +2817-NTQDO Male 52 No 0 Huntington Beach 92646 33.666301 -117.969501 0 13 Offer D No Yes DSL 17 Yes No No Yes Yes No No Yes Month-to-Month Yes Credit Card 45.55 597 0 0 0 597 Churned Dissatisfaction Poor expertise of online support +2819-GWENI Female 64 Yes 1 Hayward 94542 37.656695 -122.048361 9 28 Offer C Yes 21.91 No No One Year No Credit Card 19.9 543 0 0 613.48 1156.48 Stayed +2821-WARNZ Female 25 No 1 Buena Park 90620 33.845706 -118.012204 0 49 None Yes 45.64 No No One Year No Credit Card 19.45 921.3 0 0 2236.36 3157.66 Stayed +2823-LKABH Female 51 No 0 Rancho Mirage 92270 33.763678 -116.429928 0 18 None Yes 7.42 Yes Yes Fiber Optic 12 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.05 1679.4 38.65 0 133.56 1774.31 Stayed +2824-DXNKN Female 26 Yes 1 Santa Cruz 95065 37.031404 -121.981865 8 72 Offer A Yes 38.99 Yes Yes Cable 73 Yes No Yes No Yes No Yes Yes Two Year Yes Bank Withdrawal 71.45 5025.85 0 0 2807.28 7833.13 Stayed +2824-MYYBN Female 43 Yes 2 Bakersfield 93313 35.140938 -119.051348 0 37 None Yes 1.6 Yes Yes Fiber Optic 11 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.25 3314.15 0 0 59.2 3373.35 Stayed +2826-DXLQO Male 80 Yes 0 El Cerrito 94530 37.924838 -122.289145 10 7 Offer E No Yes DSL 13 Yes No No No No No No Yes One Year No Bank Withdrawal 29.8 220.45 11.83 0 0 208.62 Stayed +2826-UWHIS Male 64 Yes 0 Sequoia National Park 93262 36.527243 -118.594938 4 45 Offer B Yes 1.59 Yes Yes Fiber Optic 19 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 81.4 3775.85 0 0 71.55 3847.4 Stayed +2828-SLQPF Male 53 No 0 San Marino 91108 34.122671 -118.112911 0 19 None Yes 29.52 No Yes DSL 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45 865.85 22.55 0 560.88 1404.18 Stayed +2829-HYVZP Male 42 No 0 Fairfax 94930 37.971751 -122.611873 0 29 None Yes 46.12 No No One Year Yes Credit Card 19.8 572.2 0 0 1337.48 1909.68 Stayed +2830-LEWOA Male 37 Yes 1 Jamestown 95327 37.84771 -120.486589 3 61 Offer B Yes 43.08 No Yes Fiber Optic 19 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 103.9 6449.15 0 0 2627.88 9077.03 Stayed +2831-EBWRN Male 46 No 0 Altadena 91001 34.196837 -118.142236 0 4 Offer E Yes 33.93 No Yes Cable 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal -8 199.75 0 0 135.72 335.47 Stayed +2832-KJCRD Female 22 No 0 Los Angeles 90071 34.052917 -118.255178 0 38 Offer C Yes 23.95 Yes Yes Fiber Optic 27 No No Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 103.65 3988.5 0 140 910.1 5038.6 Stayed +2832-SCUCO Female 52 No 0 Kirkwood 95646 38.631489 -120.015167 0 2 Offer E Yes 26.9 No No Month-to-Month No Bank Withdrawal 19.9 57.4 0 0 53.8 111.2 Joined +2833-SLKDQ Male 23 No 0 Caspar 95420 39.361283 -123.784599 0 1 None Yes 48.03 No Yes Cable 73 No No No No No No Yes Yes Month-to-Month No Credit Card 45.05 45.05 0 0 48.03 93.08 Churned Competitor Competitor had better devices +2834-JKOOW Female 60 No 0 Gerber 96035 40.03194 -122.176023 0 15 Offer D No Yes DSL 25 Yes Yes Yes Yes No No No Yes One Year No Credit Card 45.9 693.45 16.27 0 0 677.18 Stayed +2834-JRTUA Male 30 No 0 Martinez 94553 38.014457 -122.115432 0 71 Offer A Yes 49.42 Yes Yes Fiber Optic 53 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.05 7532.15 0 0 3508.82 11040.97 Churned Competitor Competitor had better devices +2834-SPCJV Male 40 Yes 0 Rough And Ready 95975 39.225634 -121.156163 1 52 None Yes 38.37 No Yes Fiber Optic 14 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 84.1 4348.65 0 0 1995.24 6343.89 Churned Competitor Competitor had better devices +2839-RFSQE Female 60 No 0 Rancho Mirage 92270 33.763678 -116.429928 0 2 Offer E Yes 24.71 No No Month-to-Month No Mailed Check 20.65 38.7 0 0 49.42 88.12 Churned Attitude Attitude of support person +2840-XANRC Male 77 Yes 0 San Diego 92122 32.85723 -117.209774 1 24 Offer C Yes 16.1 No Yes Cable 12 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.15 2231.05 0 0 386.4 2617.45 Churned Competitor Competitor made better offer +2842-BCQGE Male 39 No 0 San Diego 92139 32.677716 -117.047666 0 43 Offer B Yes 19.66 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Credit Card 75.35 3161.4 0 0 845.38 4006.78 Stayed +2842-JTCCU Male 27 No 0 Hopland 95449 38.93706 -123.118111 0 2 Offer E Yes 29.69 No Yes Cable 52 No No No No No No Yes No Month-to-Month No Bank Withdrawal 46.05 80.35 0 10 59.38 149.73 Churned Attitude Attitude of service provider +2843-CQMEG Male 21 No 0 San Diego 92120 32.807867 -117.060993 0 24 Offer C Yes 3.72 No Yes Cable 59 No Yes No No No No No Yes Month-to-Month Yes Mailed Check 49.7 1218.25 0 0 89.28 1307.53 Stayed +2845-AFFTX Male 78 Yes 0 Westport 95488 39.724433 -123.767578 0 41 None Yes 22.56 Yes Yes Fiber Optic 15 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.8 4259.3 8.88 0 924.96 5175.38 Churned Dissatisfaction Product dissatisfaction +2845-HSJCY Female 49 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 14 None Yes 29.18 Yes Yes Fiber Optic 19 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 87.25 1258.6 0 0 408.52 1667.12 Churned Competitor Competitor made better offer +2845-KDHVX Female 57 Yes 0 Sheridan 95681 38.984756 -121.345074 9 64 None Yes 23.29 No Yes DSL 25 No Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 68.3 4378.8 0 0 1490.56 5869.36 Stayed +2848-YXSMW Male 38 Yes 0 Torrance 90503 33.840399 -118.353714 1 72 Offer A Yes 49.5 No No Two Year No Credit Card 19.4 1363.25 0 0 3564 4927.25 Stayed +2851-MMUTZ Female 29 No 0 Tahoe Vista 96148 39.24124 -120.054765 0 27 None Yes 1.31 No Yes Cable 53 No Yes No Yes No No No Yes Month-to-Month Yes Mailed Check 56.15 1439.35 0 0 35.37 1474.72 Stayed +2851-STERV Male 79 No 0 Descanso 91916 32.912664 -116.635387 0 35 None Yes 3.04 No Yes DSL 18 No No Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 73 2471.25 0 0 106.4 2577.65 Stayed +2853-CWQFQ Male 20 No 1 Eureka 95503 40.737431 -124.108897 0 1 None Yes 41.39 No Yes Cable 48 No No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 59.55 59.55 0 0 41.39 100.94 Joined +2856-HYAPG Female 62 No 0 Platina 96076 40.367964 -122.937379 0 1 Offer E Yes 12.4 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 68.65 68.65 0 0 12.4 81.05 Churned Price Price too high +2856-NNASM Male 74 No 0 Santa Rosa 95407 38.394091 -122.739814 0 43 None Yes 39.12 No Yes Fiber Optic 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 89.55 3856.75 0 0 1682.16 5538.91 Churned Dissatisfaction Network reliability +2858-EIMXH Female 69 Yes 0 Vallejo 94592 38.093701 -122.276589 1 53 None Yes 30.09 Yes Yes Fiber Optic 12 No No No No Yes Yes No Yes One Year Yes Credit Card 95.85 5016.25 18.85 0 1594.77 6592.17 Stayed +2858-MOFSQ Female 50 No 0 Rio Oso 95674 38.954144 -121.482536 0 17 None Yes 24.31 Yes Yes DSL 21 No No Yes No No No No Yes One Year Yes Mailed Check 55.85 937.5 0 0 413.27 1350.77 Churned Price Price too high +2860-RANUS Female 67 No 0 Mc Kittrick 93251 35.38381 -119.730885 0 20 Offer D Yes 29.29 Yes Yes Fiber Optic 15 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.8 1727.5 0 0 585.8 2313.3 Churned Price Price too high +2862-JVEOY Male 33 No 0 Loma Mar 94021 37.266388 -122.26308 0 6 None Yes 10.54 No No One Year No Credit Card 19.15 124.4 0 0 63.24 187.64 Stayed +2862-PFNIK Male 47 No 3 San Leandro 94578 37.704384 -122.126703 0 1 None No Yes Cable 21 No No No No No No No No Month-to-Month Yes Bank Withdrawal 24.7 24.7 0 0 0 24.7 Joined +2863-IMQDR Female 52 No 0 San Diego 92130 32.957195 -117.202542 0 61 None Yes 23.45 Yes Yes DSL 8 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 89.65 5308.7 0 0 1430.45 6739.15 Stayed +2865-TCHJW Female 74 No 0 Anaheim 92807 33.848733 -117.788357 0 4 None Yes 48.35 Yes Yes Cable 24 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.2 346.2 0 0 193.4 539.6 Churned Competitor Competitor had better devices +2866-IKBTM Female 57 No 0 Dana Point 92629 33.477923 -117.705314 0 1 None Yes 40.63 No No Month-to-Month No Credit Card 19.55 19.55 0 0 40.63 60.18 Joined +2867-UIMSS Male 24 No 0 Vernalis 95385 37.609095 -121.263381 0 1 None Yes 35.77 No Yes Fiber Optic 69 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 80.5 80.5 0 0 35.77 116.27 Churned Dissatisfaction Product dissatisfaction +2868-LLSKM Female 50 Yes 2 Escondido 92027 33.141265 -116.967221 1 68 Offer A Yes 15.94 Yes Yes Fiber Optic 29 No Yes No Yes No No No Yes One Year Yes Bank Withdrawal 83.65 5733.4 46.99 0 1083.92 6770.33 Stayed +2868-MZAGQ Male 49 No 0 Modesto 95354 37.639029 -120.964772 0 1 Offer E Yes 19.98 No Yes Fiber Optic 5 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.25 79.25 0 0 19.98 99.23 Churned Dissatisfaction Service dissatisfaction +2868-SNELZ Female 54 No 0 San Diego 92122 32.85723 -117.209774 0 2 None Yes 5.32 Yes Yes Fiber Optic 20 No No Yes No No No No Yes Month-to-Month No Credit Card 80.6 155.8 0 0 10.64 166.44 Churned Competitor Competitor made better offer +2869-ADAWR Female 41 No 0 Sutter Creek 95685 38.432145 -120.77069 0 45 Offer B Yes 14.12 Yes Yes Fiber Optic 24 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 89.3 4016.85 44.63 0 635.4 4607.62 Churned Dissatisfaction Poor expertise of online support +2873-ZLIWT Female 64 Yes 0 Temecula 92592 33.507255 -117.029473 1 40 Offer B Yes 2.03 Yes Yes Fiber Optic 19 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 84.85 3303.05 0 0 81.2 3384.25 Churned Competitor Competitor made better offer +2874-YXVVA Female 38 No 0 Herlong 96113 40.198234 -120.18089 0 34 None Yes 2.82 No Yes Fiber Optic 2 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.1 3634.8 0 0 95.88 3730.68 Stayed +2876-GZYZC Female 49 No 0 Cerritos 90703 33.8681 -118.067402 0 13 None Yes 29.21 Yes Yes Fiber Optic 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.95 1215.65 0 0 379.73 1595.38 Stayed +2876-VBBBL Female 64 No 0 Shaver Lake 93664 37.223 -119.001021 0 1 Offer E Yes 10.71 No No Month-to-Month Yes Credit Card 20.25 20.25 0 0 10.71 30.96 Churned Attitude Attitude of support person +2877-VDUER Female 36 Yes 1 Camp Nelson 93208 36.057458 -118.591951 6 35 None No Yes DSL 30 No No No Yes Yes No No Yes One Year No Credit Card 40.9 1383.6 0 0 0 1383.6 Stayed +2878-DHMIN Male 63 Yes 2 Sacramento 95833 38.619049 -121.517552 7 35 None Yes 24.23 No No One Year No Bank Withdrawal 19.9 666 0 0 848.05 1514.05 Stayed +2878-RMWXY Male 75 Yes 0 Temecula 92590 33.475493 -117.219551 5 72 None Yes 28.5 Yes Yes Fiber Optic 5 Yes Yes Yes No No Yes No Yes Two Year Yes Credit Card 102.65 7550.3 0 0 2052 9602.3 Stayed +2880-FPNAE Male 69 Yes 0 Van Nuys 91405 34.202494 -118.448048 1 2 Offer E Yes 7.29 No Yes Fiber Optic 14 No No Yes No No No No Yes Two Year Yes Bank Withdrawal 74.2 140.1 0 0 14.58 154.68 Joined +2882-DDZPG Female 27 No 0 San Carlos 94070 37.497915 -122.267361 0 12 None Yes 35.81 No No Month-to-Month No Bank Withdrawal 19.45 227.45 0 0 429.72 657.17 Stayed +2882-WDTBA Male 64 Yes 0 Willows 95988 39.493991 -122.286363 4 69 Offer A Yes 44.33 No Yes Cable 18 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 75.75 5388.15 0 0 3058.77 8446.92 Stayed +2883-ILGWO Male 68 No 0 Compton 90222 33.912246 -118.236773 0 57 None Yes 32.12 Yes Yes Fiber Optic 15 No Yes No Yes Yes Yes No No Two Year Yes Bank Withdrawal 104.9 5913.95 1.69 90 1830.84 7833.1 Stayed +2884-GBPFB Female 61 Yes 0 Morro Bay 93442 35.369553 -120.763864 4 35 Offer C Yes 10.43 No Yes Fiber Optic 4 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.3 2416.55 0 80 365.05 2861.6 Churned Other Moved +2885-HIJDH Male 47 Yes 3 Tecate 91980 32.587557 -116.636816 9 69 None Yes 26.35 Yes Yes DSL 53 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.9 6194.1 0 0 1818.15 8012.25 Stayed +2886-KEFUM Female 50 Yes 0 Big Bend 96011 41.096569 -121.879082 1 63 None Yes 1.93 Yes Yes Fiber Optic 21 No Yes Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 107.5 6873.75 0 60 121.59 7055.34 Churned Attitude Attitude of support person +2887-JPYLU Female 58 No 3 Stinson Beach 94970 37.921137 -122.657562 0 41 None Yes 38.94 No Yes DSL 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.2 1841.9 0 0 1596.54 3438.44 Stayed +2888-ADFAO Female 47 Yes 3 Palmdale 93551 34.613476 -118.256358 5 47 None Yes 3.95 No No Two Year Yes Bank Withdrawal 21.3 1041.8 0 0 185.65 1227.45 Stayed +2889-FPWRM Male 31 Yes 0 Mckinleyville 95519 40.965011 -124.015255 1 72 None Yes 34.87 Yes Yes Fiber Optic 8 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 117.8 8684.8 0 0 2510.64 11195.44 Churned Competitor Competitor offered higher download speeds +2890-WFBHU Female 26 No 0 Salyer 95563 40.89866 -123.539754 0 59 Offer B Yes 1.94 Yes Yes DSL 73 Yes Yes Yes Yes No Yes Yes Yes One Year No Credit Card 79.85 4786.1 0 0 114.46 4900.56 Stayed +2892-GESUL Female 20 Yes 3 San Juan Capistrano 92675 33.521447 -117.602555 5 18 None Yes 20 No No Two Year No Credit Card 19.35 309.25 0 0 360 669.25 Stayed +2894-QOJRX Female 19 Yes 0 San Diego 92124 32.827238 -117.089287 1 25 Offer C No Yes Cable 82 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 34 853 0 0 0 853 Churned Competitor Competitor had better devices +2896-TBNBE Male 46 Yes 0 Guadalupe 93434 34.936 -120.594655 5 40 Offer B Yes 12.97 No Yes Fiber Optic 24 No Yes Yes No No No No Yes One Year No Bank Withdrawal 80.8 3132.75 0 0 518.8 3651.55 Stayed +2897-DOVND Male 31 No 0 Winterhaven 92283 32.852947 -114.850784 0 2 None Yes 11.19 No Yes Fiber Optic 14 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.8 146.65 0 10 22.38 179.03 Joined +2898-LSJGD Female 30 Yes 0 Santa Ana 92707 33.714829 -117.872941 1 21 None No Yes Cable 69 Yes No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 55.95 1157.05 0 10 0 1167.05 Churned Attitude Attitude of service provider +2898-MRKPI Male 36 Yes 1 Ranchita 92066 33.215251 -116.53633 10 68 Offer A Yes 34.62 Yes Yes Fiber Optic 18 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 101.05 6770.5 0 0 2354.16 9124.66 Stayed +2900-PHPLN Female 73 Yes 0 Vista 92083 33.17494 -117.242761 2 70 Offer A Yes 15.9 No No Two Year Yes Credit Card 19.55 1462.05 0 0 1113 2575.05 Stayed +2903-YYTBW Male 48 Yes 2 Hemet 92545 33.734933 -117.044145 1 1 None Yes 41.1 No Yes DSL 18 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.55 44.55 0 0 41.1 85.65 Joined +2904-GGUAZ Female 24 Yes 0 Potrero 91963 32.619465 -116.593605 8 72 Offer A Yes 16.15 Yes Yes Fiber Optic 52 Yes Yes No No No No Yes Yes Two Year Yes Bank Withdrawal 84.05 6052.25 0 0 1162.8 7215.05 Stayed +2905-KFQUV Female 61 Yes 0 Moss Beach 94038 37.515556 -122.502311 9 2 None Yes 7.49 No Yes Fiber Optic 14 No No No No No No No Yes Month-to-Month Yes Credit Card 70.4 154.8 0 0 14.98 169.78 Joined +2907-ILJBN Female 21 Yes 0 Duarte 91010 34.145695 -117.95982 7 11 None Yes 1.92 No No One Year No Credit Card 20.6 233.9 0 0 21.12 255.02 Stayed +2908-WGAXL Female 40 Yes 2 Fullerton 92835 33.902211 -117.914922 9 56 None Yes 29.06 Yes No Two Year Yes Credit Card 24.95 1468.9 0 0 1627.36 3096.26 Stayed +2908-ZTPNF Female 41 No 0 Pleasanton 94566 37.633361 -121.862395 0 36 Offer C No Yes Cable 2 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 34.85 1267.2 0 0 0 1267.2 Stayed +2911-IJORQ Male 42 No 0 Stirling City 95978 39.904002 -121.527823 0 37 None Yes 44.52 Yes Yes DSL 6 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 90.6 3358.65 8.96 0 1647.24 4996.93 Stayed +2911-UREFD Female 50 Yes 0 Santa Monica 90405 34.005439 -118.477507 3 39 None No Yes DSL 13 Yes No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 55.9 2184.35 0 0 0 2184.35 Churned Dissatisfaction Lack of self-service on Website +2911-WDXMV Male 29 No 3 Fontana 92335 34.087558 -117.464096 0 18 Offer D Yes 41.08 Yes Yes Fiber Optic 48 No No Yes No No No No Yes Month-to-Month Yes Credit Card 80.55 1406.65 0 0 739.44 2146.09 Stayed +2916-BQZLN Male 29 No 0 Reseda 91335 34.200175 -118.540958 0 19 None Yes 11.42 Yes Yes Fiber Optic 41 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.75 1651.95 49.38 0 216.98 1819.55 Stayed +2919-HBCJO Female 36 No 0 Downieville 95936 39.578792 -120.780786 0 4 None Yes 24.09 No Yes Fiber Optic 17 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.65 333.6 0 0 96.36 429.96 Churned Other Moved +2920-RNCEZ Male 46 Yes 1 Lebec 93243 34.845861 -118.885163 10 1 None Yes 11.45 No Yes Fiber Optic 14 No No No No No No No Yes Month-to-Month Yes Credit Card 69.95 69.95 0 0 11.45 81.4 Joined +2921-XWDJH Female 76 Yes 0 Glendale 91202 34.167926 -118.267539 0 38 None Yes 3.42 No Yes Fiber Optic 15 Yes No No No No Yes No Yes Two Year Yes Bank Withdrawal 83.45 3147.15 24.98 0 129.96 3252.13 Stayed +2923-ARZLG Male 38 Yes 2 La Verne 91750 34.144703 -117.770299 5 10 Offer E Yes 46.23 No No One Year Yes Credit Card 19.7 197.54 0 0 462.3 659.84 Stayed +2924-KHUVI Male 28 Yes 0 Orland 95963 39.748037 -122.302169 7 56 None Yes 46.9 Yes Yes Fiber Optic 48 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.55 5514.95 0 0 2626.4 8141.35 Stayed +2925-MXLSX Female 37 No 0 Chula Vista 91911 32.607964 -117.059459 0 30 Offer C Yes 22.64 Yes Yes DSL 18 No Yes Yes No Yes No No Yes One Year Yes Credit Card 68.95 2038.7 0 0 679.2 2717.9 Stayed +2925-VDZHY Male 64 Yes 2 Sonora 95370 37.982716 -120.343732 1 72 Offer A Yes 28.63 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 88.7 6501.35 0 0 2061.36 8562.71 Stayed +2926-JEJJC Female 26 No 0 Angelus Oaks 92305 34.1678 -116.86433 0 8 None Yes 5.27 No No One Year Yes Bank Withdrawal 20.2 140.95 0 0 42.16 183.11 Stayed +2927-CVULT Female 64 Yes 1 Ramona 92065 33.044541 -116.833922 1 53 Offer B Yes 28.36 Yes Yes Fiber Optic 17 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 104.05 5566.4 0 0 1503.08 7069.48 Stayed +2927-QRRQV Male 44 Yes 0 Scott Bar 96085 41.737962 -123.07557 1 46 Offer B Yes 10.13 Yes Yes Fiber Optic 3 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 94.65 4312.5 0 0 465.98 4778.48 Stayed +2928-HLDBA Female 31 No 0 Cypress 90630 33.818477 -118.038307 0 6 Offer E Yes 7.72 No No Month-to-Month No Credit Card 20.7 112.75 0 0 46.32 159.07 Stayed +2929-ERCFZ Female 22 Yes 0 Independence 93526 36.869584 -118.189241 1 8 Offer E Yes 38.83 No Yes Fiber Optic 76 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.2 777.3 0 0 310.64 1087.94 Churned Competitor Competitor had better devices +2929-QNSRW Female 21 Yes 0 San Diego 92130 32.957195 -117.202542 1 56 None Yes 19.16 Yes Yes Fiber Optic 48 No Yes No No Yes Yes Yes No One Year Yes Bank Withdrawal 98.25 5508.35 0 150 1072.96 6731.31 Churned Competitor Competitor made better offer +2930-UOTMB Female 29 No 0 Riverside 92506 33.930931 -117.361788 0 31 Offer C Yes 31.14 Yes Yes Cable 52 Yes No Yes Yes No No No No Month-to-Month No Credit Card 65.25 1994.3 0 120 965.34 3079.64 Churned Competitor Competitor offered higher download speeds +2931-FSOHN Male 76 No 0 Napa 94559 38.232389 -122.324944 0 13 None Yes 49.9 No Yes DSL 30 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.9 788.35 0 0 648.7 1437.05 Stayed +2931-SVLTV Male 59 Yes 3 Vallejo 94589 38.161321 -122.271588 6 40 Offer B Yes 11.5 Yes Yes Fiber Optic 22 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 110.1 4469.1 0 0 460 4929.1 Stayed +2931-VUVJN Female 71 Yes 0 Murrieta 92562 33.548869 -117.334165 0 59 None Yes 19.14 Yes Yes Fiber Optic 13 Yes Yes Yes Yes No No No No One Year Yes Bank Withdrawal 94.05 5483.9 0 30 1129.26 6643.16 Stayed +2931-XIQBR Female 41 Yes 3 Kelseyville 95451 38.93496 -122.792243 7 50 None Yes 47.48 No Yes Fiber Optic 27 No No Yes Yes Yes Yes Yes Yes One Year No Credit Card 103.05 5153.5 0 0 2374 7527.5 Stayed +2933-FILNV Female 53 Yes 3 Carlsbad 92009 33.098018 -117.258203 0 2 None No Yes DSL 52 No No No No No No No Yes Month-to-Month Yes Credit Card 24.4 36.55 0 0 0 36.55 Churned Dissatisfaction Lack of self-service on Website +2933-XEUJM Female 56 No 0 Ballico 95303 37.4695 -120.672724 0 46 Offer B Yes 46.83 Yes Yes DSL 2 Yes No Yes No Yes Yes Yes Yes Two Year No Mailed Check 79.2 3593.8 0 0 2154.18 5747.98 Stayed +2937-FTHUR Female 45 No 3 Cedar Glen 92321 34.255203 -117.175654 0 18 Offer D Yes 42.45 Yes Yes DSL 28 Yes No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 64.8 1166.7 0 0 764.1 1930.8 Stayed +2946-KIQSP Female 59 No 0 Fallbrook 92028 33.362575 -117.299644 0 35 Offer C No Yes Cable 12 No No Yes Yes No No No No Month-to-Month Yes Credit Card 33.45 1175.85 0 30 0 1205.85 Stayed +2947-DOMLJ Male 47 No 2 Buena Park 90621 33.874224 -117.993368 0 1 None Yes 11.86 No Yes Cable 13 Yes No No No No No No Yes Month-to-Month No Credit Card 50.6 50.6 0 0 11.86 62.46 Churned Dissatisfaction Service dissatisfaction +2951-QOQTK Male 28 No 0 Sacramento 95815 38.608405 -121.449942 0 4 None Yes 42.33 Yes Yes Fiber Optic 76 No No No Yes No No Yes Yes Month-to-Month No Credit Card 80.8 332.45 0 0 169.32 501.77 Churned Competitor Competitor offered higher download speeds +2952-QAYZF Male 30 No 0 Sacramento 95828 38.486938 -121.395805 0 5 None Yes 36.52 Yes Yes Fiber Optic 27 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 85.3 424.15 0 0 182.6 606.75 Churned Competitor Competitor had better devices +2954-PIBKO Female 64 Yes 0 Los Angeles 90058 34.001617 -118.222274 7 69 None Yes 39.88 Yes Yes Cable 17 Yes No Yes Yes No No No No Two Year Yes Credit Card 64.15 4254.1 0 40 2751.72 7045.82 Stayed +2955-BJZHG Male 41 Yes 0 Apple Valley 92308 34.424926 -117.184503 1 17 None Yes 16.61 No Yes Fiber Optic 3 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 80.85 1400.85 0 0 282.37 1683.22 Churned Competitor Competitor had better devices +2955-PSXOE Female 48 No 0 Topanga 90290 34.115192 -118.61017 0 1 None Yes 43.52 No No Month-to-Month Yes Bank Withdrawal 20.2 20.2 0 0 43.52 63.72 Churned Price Price too high +2956-GGUCQ Male 71 Yes 0 Pioneer 95666 38.546999 -120.271114 1 24 None Yes 2.05 Yes Yes Fiber Optic 22 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 78.85 1772.25 0 0 49.2 1821.45 Churned Attitude Attitude of service provider +2957-JIRMN Female 69 No 0 Vallejo 94591 38.105733 -122.186338 0 62 None Yes 19.52 Yes Yes Fiber Optic 3 No No No No Yes No No Yes One Year No Bank Withdrawal 84.45 4959.15 0 0 1210.24 6169.39 Stayed +2957-LOLHO Male 49 No 0 Fallbrook 92028 33.362575 -117.299644 0 12 None Yes 11.12 No Yes DSL 14 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.4 518.9 0 0 133.44 652.34 Churned Competitor Competitor made better offer +2958-NHPPS Male 45 No 0 Sacramento 95816 38.574856 -121.46504 0 23 None Yes 35.32 No No Month-to-Month No Bank Withdrawal 20.85 473.9 0 0 812.36 1286.26 Stayed +2959-EEXWB Female 54 Yes 2 Pasadena 91105 34.13946 -118.166649 10 45 Offer B No Yes DSL 18 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.9 2333.85 0 0 0 2333.85 Stayed +2959-FENLU Female 64 No 0 Los Gatos 95033 37.160194 -121.945611 0 9 None Yes 48.38 No Yes Fiber Optic 8 No No Yes No No Yes Yes No Month-to-Month Yes Credit Card 85.3 781.4 0 10 435.42 1226.82 Stayed +2959-MJHIC Male 60 Yes 0 Hinkley 92347 34.983808 -117.239306 3 4 None Yes 32.43 No Yes Fiber Optic 13 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.35 307.4 0 0 129.72 437.12 Churned Dissatisfaction Product dissatisfaction +2960-NKRSO Male 60 No 0 Mad River 95552 40.390301 -123.412327 0 24 None Yes 9.53 No Yes Fiber Optic 24 No Yes Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 85.95 2107.15 0 0 228.72 2335.87 Stayed +2961-VNFKL Female 42 Yes 0 Mountain View 94041 37.388349 -122.075299 2 71 Offer A Yes 24.71 Yes No Two Year Yes Credit Card 25.95 1801.9 0 0 1754.41 3556.31 Stayed +2962-XPMCQ Male 56 No 0 Sacramento 95828 38.486938 -121.395805 0 2 Offer E Yes 6.47 No Yes DSL 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.15 98.5 0 0 12.94 111.44 Churned Competitor Competitor offered higher download speeds +2967-MXRAV Male 29 Yes 0 Los Angeles 90003 33.964131 -118.272783 9 1 None Yes 43.57 No No One Year No Mailed Check 18.8 18.8 0 0 43.57 62.37 Joined +2968-SSGAA Female 41 No 0 San Francisco 94117 37.770533 -122.445121 0 10 None Yes 45.21 Yes Yes Fiber Optic 3 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.6 1060.2 0 0 452.1 1512.3 Churned Competitor Competitor offered more data +2969-QWUBZ Female 53 No 0 Los Altos 94022 37.349546 -122.134356 0 2 None No Yes Cable 21 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 51.4 96.8 0 0 0 96.8 Joined +2969-VAPYH Female 28 No 0 Fresno 93704 36.799648 -119.801247 0 67 Offer A Yes 35.99 No Yes DSL 73 Yes Yes No Yes No No No Yes One Year No Credit Card 60.5 3870 0 0 2411.33 6281.33 Stayed +2969-WGHQO Female 39 Yes 3 Bradley 93426 35.842889 -121.004862 1 7 None Yes 18.91 No Yes DSL 29 Yes Yes Yes No Yes No No Yes One Year No Bank Withdrawal 69.45 477.05 0 0 132.37 609.42 Stayed +2971-SGAFL Female 34 No 0 Millbrae 94030 37.601248 -122.403099 0 13 Offer D Yes 38.4 Yes Yes DSL 23 Yes No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 78.75 995.35 0 50 499.2 1544.55 Stayed +2972-YDYUW Female 47 No 0 Posey 93260 35.861928 -118.636698 0 57 None Yes 38.94 Yes Yes Fiber Optic 7 No Yes No Yes No Yes Yes Yes One Year No Bank Withdrawal 94.7 5468.95 0 0 2219.58 7688.53 Stayed +2974-GGUXS Female 74 Yes 0 Granite Bay 95746 38.749466 -121.184196 0 36 Offer C Yes 11.32 Yes Yes Fiber Optic 16 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 91.95 3301.05 17.76 0 407.52 3690.81 Stayed +2977-CEBSX Female 61 No 0 Coachella 92236 33.680031 -116.171678 0 66 None Yes 13.28 Yes Yes DSL 24 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.05 5965.95 0 0 876.48 6842.43 Stayed +2978-XXSOG Female 33 No 0 Doyle 96109 40.012675 -120.101857 0 22 Offer D Yes 32.75 Yes Yes DSL 24 Yes No No Yes No No No Yes Month-to-Month Yes Credit Card 59.05 1253.5 0 0 720.5 1974 Stayed +2979-SXESE Female 57 Yes 0 Berkeley 94703 37.863843 -122.275684 1 17 Offer D Yes 25.79 Yes Yes Cable 12 Yes No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 94.4 1607.2 0 0 438.43 2045.63 Churned Other Moved +2982-IHMFT Female 75 No 0 San Diego 92126 32.886925 -117.152162 0 1 None Yes 39.61 Yes Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Credit Card 74.45 74.45 0 0 39.61 114.06 Churned Competitor Competitor made better offer +2982-VPSGI Female 64 Yes 0 South Pasadena 91030 34.110444 -118.156957 1 11 Offer D Yes 25.67 Yes Yes Fiber Optic 18 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94 1078.9 0 0 282.37 1361.27 Churned Competitor Competitor made better offer +2983-ZANRP Female 27 Yes 0 La Puente 91744 34.031441 -117.936436 1 2 None Yes 8.5 No Yes Fiber Optic 59 No Yes No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 73.55 145.4 0 0 17 162.4 Churned Competitor Competitor had better devices +2984-AFWNC Female 52 No 0 Rough And Ready 95975 39.225634 -121.156163 0 3 None Yes 17.01 No Yes Fiber Optic 28 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 95.4 293.15 0 0 51.03 344.18 Joined +2984-MIIZL Male 51 No 0 Guadalupe 93434 34.936 -120.594655 0 4 None Yes 7.26 No Yes Fiber Optic 29 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 74.8 321.9 0 0 29.04 350.94 Churned Dissatisfaction Network reliability +2984-RGEYA Female 38 Yes 0 Winnetka 91306 34.209532 -118.577563 9 69 Offer A Yes 5.27 No No Two Year No Bank Withdrawal 19.75 1375.4 0 0 363.63 1739.03 Stayed +2984-TBYKU Male 38 Yes 3 Barstow 92311 34.965648 -117.001509 6 72 Offer A Yes 32.22 Yes Yes Fiber Optic 25 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 104.9 7732.65 0 0 2319.84 10052.49 Stayed +2985-FMWYF Female 46 No 0 Myers Flat 95554 40.267158 -123.805913 0 23 Offer D Yes 18.12 Yes Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.5 2341.55 0 0 416.76 2758.31 Stayed +2985-JUUBZ Male 32 Yes 3 Dulzura 91917 32.622999 -116.687855 5 40 Offer B Yes 13.86 Yes Yes DSL 75 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 74.55 3015.75 0 0 554.4 3570.15 Stayed +2987-BJXIK Female 44 No 0 Tulare 93274 36.185471 -119.375243 0 70 None Yes 16.93 Yes Yes DSL 10 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 84.7 5991.05 0 0 1185.1 7176.15 Stayed +2988-GBIVW Female 68 Yes 0 Knights Landing 95645 38.875508 -121.765866 10 70 None Yes 38.5 Yes Yes Fiber Optic 25 Yes No No No No Yes Yes Yes Two Year Yes Bank Withdrawal 90.85 6470.1 0 0 2695 9165.1 Stayed +2988-PLAHS Female 58 No 0 Sierraville 96126 39.559709 -120.345639 0 3 Offer E Yes 29.51 No Yes Cable 17 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 69.95 220.45 0 30 88.53 338.98 Joined +2988-QRAJY Male 27 No 0 Santa Rosa 95403 38.488431 -122.752839 0 69 Offer A Yes 5.71 Yes Yes Fiber Optic 73 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 110.05 7430.75 23.16 0 393.99 7801.58 Stayed +2990-HWIML Female 58 No 0 Ontario 91764 34.074087 -117.605618 0 6 Offer E Yes 47.92 No Yes Fiber Optic 25 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.5 573.3 0 0 287.52 860.82 Churned Competitor Competitor had better devices +2990-IAJSV Male 55 No 0 San Francisco 94110 37.750021 -122.415201 0 72 None Yes 45.41 Yes Yes Cable 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 92 6632.75 0 0 3269.52 9902.27 Stayed +2990-OGYTD Female 41 Yes 0 Fullerton 92831 33.879983 -117.895482 1 67 Offer A Yes 3.2 Yes Yes DSL 23 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.15 5883.85 0 0 214.4 6098.25 Stayed +2995-UPRYS Female 74 Yes 0 Long Beach 90802 33.752524 -118.210737 1 40 None Yes 19.76 No Yes Fiber Optic 22 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 99.2 4062.2 0 0 790.4 4852.6 Churned Other Moved +2995-YWTCD Female 20 Yes 1 Browns Valley 95918 39.292334 -121.320597 1 19 None Yes 31.58 Yes No Two Year Yes Bank Withdrawal 24.9 467.7 0 0 600.02 1067.72 Stayed +2996-XAUVF Male 25 No 0 Needles 92363 34.711224 -114.702256 0 70 Offer A No Yes DSL 59 No No No Yes No Yes Yes Yes Two Year Yes Mailed Check 40.05 2799.75 0 0 0 2799.75 Stayed +2999-AANRQ Female 23 No 0 Sacramento 95833 38.619049 -121.517552 0 21 None Yes 17.35 No Yes DSL 71 Yes Yes No Yes Yes No No No Two Year No Credit Card 71.05 1524.85 16.91 140 364.35 2012.29 Stayed +3001-CBHLQ Male 76 Yes 0 Angels Camp 95222 38.071327 -120.632221 1 32 Offer C Yes 43.51 Yes Yes Fiber Optic 22 No No Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.9 3351.55 33.73 0 1392.32 4710.14 Churned Attitude Attitude of support person +3001-UNBTL Male 69 Yes 1 Burbank 91506 34.169706 -118.323548 1 29 Offer C Yes 49.36 Yes Yes Fiber Optic 19 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 103.95 2964.8 0 0 1431.44 4396.24 Stayed +3002-WQZWT Female 25 No 0 Murrieta 92563 33.581045 -117.14719 0 29 Offer C Yes 16.38 Yes Yes Fiber Optic 82 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.2 1993.25 0 0 475.02 2468.27 Stayed +3003-CMDUU Female 22 Yes 0 Santa Paula 93060 34.402343 -119.094824 0 25 None Yes 29.81 No Yes Fiber Optic 52 No No No Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 95.15 2395.7 0 80 745.25 3220.95 Stayed +3005-NFMTA Male 73 No 0 Valencia 91354 34.457005 -118.573726 0 55 Offer B Yes 8.93 Yes Yes Fiber Optic 21 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.8 5617.75 0 0 491.15 6108.9 Churned Price Price too high +3005-TYFRD Female 54 Yes 0 Tollhouse 93667 36.993666 -119.348267 4 55 Offer B Yes 33.66 Yes Yes Fiber Optic 25 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 103.65 5676.65 0 0 1851.3 7527.95 Stayed +3006-XIMLN Female 34 No 0 Garden Valley 95633 38.852544 -120.837669 0 2 None Yes 42.89 Yes Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.2 193.8 0 0 85.78 279.58 Churned Dissatisfaction Lack of self-service on Website +3007-FDPEA Female 28 No 0 Fallbrook 92028 33.362575 -117.299644 0 2 None Yes 13.89 No No Month-to-Month Yes Bank Withdrawal 20.7 39.85 0 0 27.78 67.63 Joined +3009-JWMPU Male 58 No 0 Five Points 93624 36.397745 -120.119911 0 62 Offer B Yes 22.64 Yes Yes Fiber Optic 9 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 96.75 6125.4 0 0 1403.68 7529.08 Churned Attitude Attitude of service provider +3011-WQKSZ Male 41 No 3 Foresthill 95631 39.031876 -120.811141 0 19 Offer D Yes 24.1 No No Month-to-Month Yes Bank Withdrawal 20 377.55 0 0 457.9 835.45 Stayed +3012-VFFMN Female 61 Yes 1 Richvale 95974 39.495768 -121.747472 7 7 None Yes 5.01 No No Month-to-Month No Credit Card 20.65 158.95 0 0 35.07 194.02 Stayed +3014-WJKSM Male 26 Yes 0 San Luis Obispo 93401 35.233745 -120.626442 10 29 None Yes 3.35 No Yes Fiber Optic 59 No No Yes No No No No Yes Month-to-Month Yes Credit Card 75.3 2263.4 0 0 97.15 2360.55 Stayed +3016-KSVCP Male 47 Yes 0 Rancho Palos Verdes 90275 33.753146 -118.367459 4 29 Offer C No Yes DSL 22 No No No No Yes No No Yes Month-to-Month No Credit Card 33.75 1009.25 0 0 0 1009.25 Stayed +3018-TFTSU Male 44 No 0 Hathaway Pines 95233 38.184914 -120.364085 0 12 Offer D Yes 18.38 No Yes Fiber Optic 3 Yes No Yes No No No No Yes Month-to-Month No Bank Withdrawal 81.7 858.6 0 0 220.56 1079.16 Churned Dissatisfaction Poor expertise of phone support +3021-VLNRJ Female 25 No 2 Encino 91436 34.152875 -118.486056 0 50 Offer B Yes 37.52 No Yes DSL 71 Yes No Yes Yes Yes No No Yes One Year Yes Credit Card 70.8 3478.15 0 0 1876 5354.15 Stayed +3022-BEXHZ Male 19 Yes 1 Sonoma 95476 38.25485 -122.461799 6 67 None Yes 40.96 Yes Yes Fiber Optic 47 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.2 7530.8 0 0 2744.32 10275.12 Stayed +3023-GFLBR Female 63 Yes 0 San Bernardino 92408 34.084909 -117.258107 1 33 None Yes 14.34 Yes Yes Fiber Optic 28 No No No No No Yes Yes Yes Month-to-Month No Credit Card 86.15 2745.7 0 0 473.22 3218.92 Churned Attitude Attitude of service provider +3026-ATZYV Female 32 Yes 2 Riverside 92507 33.976328 -117.319786 3 37 Offer C Yes 1.12 No Yes Cable 23 Yes Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 75.1 2658.8 0 0 41.44 2700.24 Stayed +3027-YNWZU Female 44 Yes 0 San Ramon 94583 37.766556 -121.976784 5 64 Offer B Yes 6.81 Yes No Two Year No Credit Card 25 1584.8 0 0 435.84 2020.64 Stayed +3027-ZTDHO Male 21 No 0 Fresno 93721 36.732694 -119.783786 0 1 Offer E Yes 32.85 No Yes Fiber Optic 53 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.9 89.9 0 0 32.85 122.75 Churned Other Don't know +3030-YDNRM Male 64 No 0 Pasadena 91107 34.159007 -118.087353 0 8 Offer E Yes 11.58 Yes Yes Fiber Optic 7 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.85 572.45 0 0 92.64 665.09 Stayed +3030-YZADT Male 57 No 0 Grass Valley 95949 39.099204 -121.137962 0 9 Offer E Yes 2.88 No Yes DSL 26 No No No No No No No No Month-to-Month No Mailed Check 44.95 431 0 10 25.92 466.92 Churned Competitor Competitor had better devices +3030-ZKIWL Male 23 No 0 Lake Isabella 93240 35.607875 -118.466318 0 1 None Yes 18.15 No No Month-to-Month No Credit Card 20.05 20.05 0 0 18.15 38.2 Joined +3034-ZBEQN Female 31 Yes 0 La Puente 91746 34.038983 -117.991372 1 48 None No Yes DSL 22 No Yes Yes No No No No Yes One Year No Mailed Check 34.7 1604.5 0 0 0 1604.5 Churned Dissatisfaction Product dissatisfaction +3038-PQIUY Female 39 No 0 Dulzura 91917 32.622999 -116.687855 0 38 None Yes 20.14 Yes Yes DSL 13 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 66.15 2522.4 0 0 765.32 3287.72 Stayed +3039-MJSLN Male 36 No 3 Cressey 95312 37.420273 -120.66527 0 3 None Yes 18.43 No No Month-to-Month No Bank Withdrawal 20.2 50.6 0 0 55.29 105.89 Joined +3043-SUDUA Female 35 No 0 West Sacramento 95605 38.592745 -121.540036 0 32 Offer C Yes 15.53 No No Month-to-Month No Bank Withdrawal 19.9 601.55 0 0 496.96 1098.51 Stayed +3043-TYBNO Male 43 No 0 Kneeland 95549 40.664483 -123.865325 0 3 None Yes 22.49 No Yes DSL 11 No No No Yes No Yes Yes Yes Month-to-Month No Credit Card 60.65 196.9 0 0 67.47 264.37 Joined +3045-XETSH Female 34 No 0 Lake Hughes 93532 34.659579 -118.584212 0 10 None Yes 43.26 Yes Yes Fiber Optic 21 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.85 953.45 0 0 432.6 1386.05 Churned Competitor Competitor offered more data +3049-NDXFL Female 30 No 0 San Diego 92130 32.957195 -117.202542 0 1 Offer E Yes 34.47 Yes Yes Fiber Optic 59 No No No No No Yes Yes Yes Month-to-Month No Credit Card 85.8 85.8 0 0 34.47 120.27 Churned Competitor Competitor made better offer +3049-SOLAY Female 21 Yes 0 San Diego 92109 32.787836 -117.232376 5 3 None Yes 23.26 Yes Yes Fiber Optic 42 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 95.2 292.85 0 20 69.78 382.63 Churned Competitor Competitor made better offer +3050-GBUSH Female 25 No 0 Burlingame 94010 37.57028 -122.365778 0 3 None No Yes DSL 46 No No No No Yes No No Yes Month-to-Month Yes Credit Card 34.8 113.95 0 0 0 113.95 Joined +3050-RLLXC Female 51 Yes 2 Kyburz 95720 38.766036 -120.209673 10 56 Offer B Yes 25.9 Yes Yes Cable 30 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 81.25 4620.4 0 0 1450.4 6070.8 Stayed +3055-MJDSB Male 24 No 0 Planada 95365 37.329725 -120.306399 0 9 Offer E No Yes DSL 52 No No No No No No No Yes Month-to-Month Yes Mailed Check 24.6 190.1 0 0 0 190.1 Stayed +3055-OYMSE Female 75 No 0 Saratoga 95070 37.257772 -122.051824 0 53 None Yes 16.74 No Yes Fiber Optic 15 No Yes No No No No No Yes Month-to-Month Yes Credit Card 73.8 4003.85 0 0 887.22 4891.07 Stayed +3055-VTCGS Female 35 No 0 Whittier 90605 33.960891 -118.032222 0 63 Offer B Yes 27.38 No Yes DSL 9 No No Yes No No Yes Yes Yes One Year No Credit Card 58.55 3503.5 0 0 1724.94 5228.44 Stayed +3057-VJJQE Male 64 No 0 Yorba Linda 92886 33.897253 -117.792202 0 35 None Yes 20.39 Yes Yes DSL 21 Yes No No No No No No Yes Two Year No Credit Card 55.25 1924.1 0 0 713.65 2637.75 Stayed +3058-HJCUY Male 36 Yes 0 Rancho Cordova 95742 38.591134 -121.161585 1 41 Offer B Yes 45.03 Yes Yes Fiber Optic 10 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 102.6 4213.35 2.93 0 1846.23 6056.65 Churned Competitor Competitor had better devices +3058-WQDRE Male 37 No 0 Branscomb 95417 39.710591 -123.682799 0 13 Offer D No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.15 331.85 48.59 0 0 283.26 Stayed +3059-NGMXB Male 52 Yes 3 San Jose 95124 37.257063 -121.923037 8 14 Offer D Yes 2.96 Yes Yes DSL 76 Yes Yes No No No Yes Yes Yes Month-to-Month No Credit Card 69.2 944.65 0 0 41.44 986.09 Stayed +3061-BCKYI Male 27 No 0 Thousand Palms 92276 33.849263 -116.382778 0 14 Offer D Yes 43.5 No No Month-to-Month No Credit Card 19.9 283.75 0 0 609 892.75 Stayed +3062-ICYZQ Female 41 Yes 3 Oak Park 91377 34.19225 -118.776874 9 51 None Yes 27.23 Yes Yes Fiber Optic 75 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.8 4539.35 0 0 1388.73 5928.08 Stayed +3063-QFSZL Female 37 No 0 San Jose 95135 37.28682 -121.723877 0 1 Offer E Yes 13.01 No Yes Cable 4 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55.4 55.4 0 0 13.01 68.41 Churned Competitor Competitor had better devices +3066-RRJIO Female 29 No 0 San Francisco 94132 37.722302 -122.491129 0 1 Offer E Yes 13.04 No Yes Fiber Optic 46 No No No No No No No Yes Month-to-Month Yes Credit Card 69.95 69.95 0 0 13.04 82.99 Churned Competitor Competitor made better offer +3067-SVMTC Female 49 Yes 0 Imperial 92251 32.858595 -115.662709 9 68 None Yes 44.79 No Yes Cable 14 Yes No No Yes No No No No One Year No Bank Withdrawal 55.9 3848.8 0 20 3045.72 6914.52 Stayed +3068-OMWZA Male 77 No 0 Round Mountain 96084 40.923558 -122.059933 0 1 None Yes 49.6 Yes Yes Fiber Optic 20 No No Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 88.8 88.8 0 10 49.6 148.4 Churned Competitor Competitor made better offer +3069-SSVSN Female 50 No 0 Hilmar 95324 37.394536 -120.890747 0 1 None No Yes DSL 18 No No No No No No No Yes One Year No Credit Card 25.85 25.85 0 0 0 25.85 Joined +3070-BDOQC Female 38 No 0 Sacramento 95827 38.549185 -121.328386 0 60 None Yes 16.81 No Yes Fiber Optic 21 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.65 5941.05 0 0 1008.6 6949.65 Stayed +3070-DVEYC Male 78 No 0 Williams 95987 39.117537 -122.284654 0 7 None Yes 32.4 Yes Yes Fiber Optic 7 No No No No No No No Yes Month-to-Month No Credit Card 73.75 545.15 0 0 226.8 771.95 Churned Attitude Attitude of support person +3070-FNFZQ Female 48 Yes 1 Happy Camp 96039 41.831901 -123.487478 1 23 Offer D Yes 39.59 No No Two Year No Bank Withdrawal 20.4 478.75 0 0 910.57 1389.32 Stayed +3071-MVJCD Male 40 Yes 0 Grizzly Flats 95636 38.636102 -120.522149 10 72 Offer A Yes 48.44 Yes Yes Cable 15 Yes Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 82.3 5815.15 0 0 3487.68 9302.83 Stayed +3071-VBYPO Male 38 Yes 2 Whittier 90604 33.929704 -118.01208 1 3 Offer E Yes 33.3 No Yes Fiber Optic 12 Yes Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 89.85 248.4 0 0 99.9 348.3 Joined +3074-GQWYX Male 30 No 0 San Diego 92117 32.825086 -117.199424 0 5 None Yes 46.88 Yes Yes Fiber Optic 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.9 357.75 0 0 234.4 592.15 Churned Competitor Competitor made better offer +3077-RSNTJ Female 29 Yes 3 Long Beach 90807 33.830099 -118.182239 9 6 None Yes 5.52 No No Month-to-Month No Credit Card 19.7 113.5 0 0 33.12 146.62 Stayed +3078-ZKNTS Female 45 Yes 1 Rancho Santa Fe 92091 32.99356 -117.207121 7 13 None Yes 5.58 No No Two Year Yes Bank Withdrawal 19.75 246.7 0 0 72.54 319.24 Stayed +3079-BCHLN Male 26 Yes 0 Wishon 93669 37.287758 -119.548156 0 47 Offer B Yes 43.2 No No One Year No Bank Withdrawal 19.9 942.95 0 0 2030.4 2973.35 Stayed +3082-VQXNH Male 62 Yes 0 Hat Creek 96040 40.789799 -121.474529 1 3 Offer E No Yes DSL 4 No Yes No No No No No Yes Month-to-Month No Credit Card 29.8 94.4 0 0 0 94.4 Joined +3082-WQRVY Male 73 Yes 0 Stockton 95203 37.954089 -121.329761 8 14 None Yes 45.76 No No One Year No Credit Card 19.65 228.65 0 0 640.64 869.29 Stayed +3082-YVEKW Female 62 Yes 2 Yucca Valley 92284 34.159534 -116.425984 10 23 None Yes 33.02 Yes Yes DSL 12 Yes No Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 77.15 1759.4 0 0 759.46 2518.86 Stayed +3084-DOWLE Female 47 Yes 0 Citrus Heights 95621 38.69549 -121.307864 8 72 Offer A Yes 43.29 Yes Yes DSL 16 Yes Yes Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 92 6474.4 0 110 3116.88 9701.28 Stayed +3085-QUOZK Female 55 No 0 Alpine 91901 32.827184 -116.703729 0 1 Offer E Yes 34.48 No Yes Cable 9 No No No No No No No Yes Month-to-Month No Credit Card 43.95 43.95 0 0 34.48 78.43 Churned Attitude Attitude of service provider +3086-RUCRN Female 33 No 0 Paicines 95043 36.525703 -120.952122 0 66 Offer A Yes 43.14 Yes Yes Fiber Optic 20 Yes Yes Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.1 6595 0 0 2847.24 9442.24 Stayed +3088-FVYWK Male 37 Yes 3 Mc Kittrick 93251 35.38381 -119.730885 3 53 Offer B Yes 33.31 Yes No Two Year No Credit Card 25.55 1336.1 37.37 0 1765.43 3064.16 Stayed +3088-LHEFH Female 28 No 0 Pollock Pines 95726 38.733908 -120.453416 0 11 Offer D Yes 10.06 Yes Yes Fiber Optic 48 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 79 929.3 0 0 110.66 1039.96 Stayed +3090-HAWSU Male 44 No 0 Pasadena 91107 34.159007 -118.087353 0 61 None Yes 7.82 Yes Yes Fiber Optic 11 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 111.6 6876.05 0 0 477.02 7353.07 Churned Competitor Competitor offered more data +3090-LETTY Male 54 No 2 San Diego 92130 32.957195 -117.202542 0 2 None Yes 14.88 Yes Yes DSL 12 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 60.95 134.6 0 0 29.76 164.36 Joined +3090-QFUVD Female 48 No 0 Reedley 93654 36.636638 -119.421842 0 1 None Yes 4.09 No No Month-to-Month No Credit Card 20.3 20.3 0 0 4.09 24.39 Joined +3091-FYHKI Male 64 No 0 Harbor City 90710 33.798266 -118.300237 0 1 Offer E No Yes DSL 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 35.45 35.45 0 0 0 35.45 Churned Dissatisfaction Network reliability +3092-IGHWF Male 34 Yes 0 San Diego 92130 32.957195 -117.202542 1 67 Offer A Yes 28.4 Yes Yes Cable 10 No Yes Yes No No No No Yes One Year No Bank Withdrawal 87.4 5918.8 0 0 1902.8 7821.6 Churned Competitor Competitor made better offer +3094-JOJAI Male 63 No 0 Maxwell 95955 39.281194 -122.226568 0 18 None Yes 4.38 Yes Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month No Credit Card 74.15 1387 0 0 78.84 1465.84 Stayed +3096-GKWEB Male 42 Yes 0 Bakersfield 93306 35.449881 -118.841442 1 18 None Yes 34.17 Yes Yes Fiber Optic 16 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.75 1691.9 0 0 615.06 2306.96 Stayed +3096-IZETN Female 32 No 0 Lomita 90717 33.794209 -118.317354 0 12 Offer D Yes 42.55 No Yes Fiber Optic 18 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 78.1 947.3 0 0 510.6 1457.9 Churned Attitude Attitude of support person +3096-JRDSO Female 73 Yes 0 Fallbrook 92028 33.362575 -117.299644 5 27 Offer C Yes 10.19 Yes Yes Fiber Optic 27 Yes No No Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.3 2867.75 0 0 275.13 3142.88 Churned Competitor Competitor made better offer +3096-WPXBT Female 60 Yes 1 Venice 90291 33.991782 -118.479229 5 61 Offer B Yes 18.26 Yes Yes Fiber Optic 19 Yes Yes Yes No No Yes Yes No One Year Yes Credit Card 100.7 6018.65 0 90 1113.86 7222.51 Stayed +3096-YXENJ Female 25 Yes 0 Danville 94506 37.791481 -121.903253 1 65 None Yes 27.69 Yes Yes Fiber Optic 52 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 107.65 7082.85 0 0 1799.85 8882.7 Stayed +3097-FQTVJ Female 23 No 0 Denair 95316 37.524721 -120.757977 0 41 Offer B Yes 10.09 No No Two Year No Mailed Check 20 810.3 0 0 413.69 1223.99 Stayed +3097-IDVPU Male 51 Yes 2 Los Angeles 90012 34.065875 -118.238728 10 19 Offer D Yes 9.47 Yes Yes DSL 13 No No No No No No No No Month-to-Month No Credit Card 50.1 910.45 0 120 179.93 1210.38 Stayed +3097-NNSPB Female 42 No 0 Valley Ford 94972 38.339996 -122.935056 0 2 Offer E Yes 14.7 No Yes DSL 13 No Yes No No No No No No Month-to-Month Yes Credit Card 49.05 91.1 0 40 29.4 160.5 Churned Competitor Competitor had better devices +3097-NQYSN Male 73 Yes 0 San Jose 95139 37.218705 -121.762429 3 2 None Yes 4.19 Yes Yes Fiber Optic 11 No No No No Yes No No No Month-to-Month Yes Credit Card 86.85 156.35 0 40 8.38 204.73 Churned Competitor Competitor had better devices +3097-PYWXL Female 30 Yes 2 New Cuyama 93254 34.956577 -119.750142 1 4 None Yes 28.55 No No Month-to-Month Yes Bank Withdrawal 19.95 82.9 0 0 114.2 197.1 Stayed +3099-OONVS Male 34 Yes 1 Crockett 94525 38.049292 -122.228415 6 25 Offer C Yes 37.97 No Yes DSL 22 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.3 1296.8 0 0 949.25 2246.05 Stayed +3104-OWCGK Male 21 Yes 0 South Dos Palos 93665 36.959731 -120.653519 1 60 Offer B Yes 33.25 No Yes Fiber Optic 52 No Yes Yes No Yes No Yes Yes One Year No Bank Withdrawal 90.95 5453.4 0 0 1995 7448.4 Churned Other Moved +3106-ULWFW Female 32 Yes 0 Fontana 92337 34.049671 -117.468896 0 8 Offer E Yes 26.41 Yes Yes Fiber Optic 16 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.2 627.4 0 0 211.28 838.68 Churned Competitor Competitor had better devices +3108-PCCGG Male 75 Yes 0 Redwood Valley 95470 39.298065 -123.25211 3 72 Offer A Yes 16.72 Yes Yes Cable 9 Yes Yes Yes No Yes Yes No Yes Two Year No Credit Card 84.45 5899.85 0 0 1203.84 7103.69 Stayed +3113-IWHLC Male 24 No 0 Strathmore 93267 36.141319 -119.129075 0 5 None Yes 41.29 No Yes DSL 51 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 55.8 274.35 0 0 206.45 480.8 Stayed +3115-CZMZD Male 24 No 0 Independence 93526 36.869584 -118.189241 0 10 None Yes 13.16 No No Two Year No Credit Card 20.25 202.5 0 0 131.6 334.1 Stayed +3115-JPJDD Female 43 Yes 0 Ventura 93003 34.279221 -119.221437 1 59 None Yes 29.6 No Yes Fiber Optic 12 Yes No Yes No No No No Yes One Year Yes Credit Card 81.25 4639.45 0 0 1746.4 6385.85 Stayed +3118-UHVVQ Female 41 Yes 0 Calpine 96124 39.672813 -120.456699 8 68 Offer A Yes 17.12 Yes No Two Year No Credit Card 25.8 1911.5 0 0 1164.16 3075.66 Stayed +3120-FAZKD Male 19 Yes 2 El Portal 95318 37.654551 -119.822984 7 54 Offer B Yes 41.58 Yes No Two Year Yes Bank Withdrawal 24.05 1230.9 0 0 2245.32 3476.22 Stayed +3125-RAHBV Male 24 No 0 Rocklin 95765 38.823278 -121.281856 0 22 Offer D Yes 23.03 No No One Year No Credit Card 20.3 467.15 0 0 506.66 973.81 Stayed +3126-WQMGH Female 19 Yes 0 Yorba Linda 92887 33.884073 -117.732197 6 49 None Yes 28.42 Yes Yes DSL 41 No No No No No No Yes No Month-to-Month Yes Credit Card 52.15 2583.75 0 50 1392.58 4026.33 Stayed +3128-YOVTD Female 29 Yes 2 Forbestown 95941 39.531028 -121.24807 6 51 None Yes 2.53 No Yes Fiber Optic 71 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.15 4018.55 0 0 129.03 4147.58 Stayed +3129-AAQOU Female 50 Yes 2 Trabuco Canyon 92679 33.631119 -117.567346 4 19 Offer D Yes 38.43 Yes No Two Year No Credit Card 25.6 485.9 0 0 730.17 1216.07 Stayed +3130-ICDUP Female 56 No 1 Hercules 94547 37.991259 -122.214945 0 2 None Yes 5.3 Yes Yes Fiber Optic 11 Yes No No No No No No Yes Month-to-Month No Credit Card 80.55 188.1 0 0 10.6 198.7 Joined +3131-NWVFJ Female 56 Yes 0 Pioneer 95666 38.546999 -120.271114 9 14 None Yes 19.03 No No One Year No Mailed Check 19.55 294.5 0 0 266.42 560.92 Stayed +3132-TVFDZ Male 70 Yes 0 Glendale 91202 34.167926 -118.267539 1 57 None No Yes Cable 3 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 44.85 2572.95 12.07 0 0 2560.88 Churned Attitude Attitude of support person +3133-PZNSR Male 25 Yes 3 Belmont 94002 37.509366 -122.306132 1 72 None Yes 20.79 Yes Yes Fiber Optic 59 Yes Yes No Yes No Yes Yes Yes Two Year Yes Credit Card 97.75 6991.6 0 0 1496.88 8488.48 Stayed +3134-DSHVC Female 49 No 0 Stockton 95205 37.965695 -121.260051 0 63 None Yes 23.62 Yes Yes Fiber Optic 21 Yes Yes Yes No Yes No No Yes Two Year No Credit Card 98 6218.45 0 0 1488.06 7706.51 Stayed +3137-LUPIX Female 58 No 0 Yucca Valley 92284 34.159534 -116.425984 0 4 None Yes 1.1 Yes Yes Cable 19 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 64.4 253 0 0 4.4 257.4 Stayed +3137-NYQQI Male 32 Yes 0 Palmdale 93550 34.536232 -118.082935 2 17 Offer D Yes 45.35 No Yes DSL 11 Yes Yes No No No Yes Yes Yes One Year No Credit Card 64.8 1175.6 0 0 770.95 1946.55 Stayed +3138-BKYAV Male 61 No 0 Kerman 93630 36.727418 -120.123526 0 6 None Yes 11.97 No Yes Fiber Optic 27 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.35 489.45 0 0 71.82 561.27 Churned Attitude Attitude of service provider +3143-ILDAL Male 21 No 0 El Monte 91732 34.074492 -118.01462 0 56 None Yes 25.41 Yes Yes Fiber Optic 51 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.45 5124.6 0 0 1422.96 6547.56 Churned Attitude Attitude of support person +3143-JQEGI Female 52 Yes 0 San Diego 92126 32.886925 -117.152162 1 13 None Yes 17.83 No Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 88.35 1222.8 0 0 231.79 1454.59 Churned Competitor Competitor made better offer +3144-AUDBS Female 59 Yes 0 Calexico 92231 32.690654 -115.431225 1 6 Offer E Yes 6.94 No Yes DSL 28 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 49.15 270.8 0 0 41.64 312.44 Churned Competitor Competitor had better devices +3144-KMTWZ Male 40 Yes 0 Whittier 90606 33.976678 -118.065875 8 71 Offer A Yes 26.56 Yes Yes Fiber Optic 7 No Yes Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 93.25 6669.45 0 90 1885.76 8645.21 Stayed +3146-JTQHR Male 23 Yes 0 San Bruno 94066 37.624436 -122.430661 3 10 Offer D Yes 39.35 No No One Year No Bank Withdrawal 19.6 189.45 0 0 393.5 582.95 Stayed +3146-MSEGF Female 71 Yes 0 Paramount 90723 33.897122 -118.164432 1 72 Offer A Yes 20.48 Yes Yes DSL 6 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 88.05 6425.65 0 0 1474.56 7900.21 Stayed +3148-AOIQT Female 23 Yes 0 Sacramento 95837 38.691607 -121.602284 10 69 None Yes 45.12 Yes No Two Year Yes Credit Card 24.95 1718.35 0 0 3113.28 4831.63 Stayed +3148-BLQJT Male 33 No 0 Fallbrook 92028 33.362575 -117.299644 0 1 Offer E Yes 16.81 No No Month-to-Month No Credit Card 20.1 20.1 0 0 16.81 36.91 Churned Competitor Competitor made better offer +3154-CFSZG Male 57 Yes 1 Modesto 95351 37.621458 -121.012295 3 47 None Yes 38.25 No Yes Fiber Optic 20 Yes No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 90.05 4137.2 0 0 1797.75 5934.95 Stayed +3154-HMWUU Male 28 Yes 0 Winters 95694 38.578604 -122.024579 9 60 Offer B Yes 31.29 No No Two Year Yes Bank Withdrawal 20.5 1198.8 0 0 1877.4 3076.2 Stayed +3156-QLHBO Male 58 No 1 San Jose 95136 37.270938 -121.851046 0 2 None Yes 21.18 No No Month-to-Month No Credit Card 19.25 48.35 0 0 42.36 90.71 Joined +3158-MOERK Female 57 No 0 Hayward 94545 37.62984 -122.120843 0 2 None Yes 48.34 Yes Yes Fiber Optic 28 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96 174.8 0 0 96.68 271.48 Churned Competitor Competitor offered more data +3160-TYXLT Male 37 No 0 Palmdale 93552 34.557711 -118.029441 0 53 Offer B No Yes DSL 24 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 46.3 2546.85 0 0 0 2546.85 Stayed +3161-GETRM Male 61 Yes 3 Soledad 93960 36.414216 -121.360597 10 34 Offer C Yes 20.05 Yes Yes Fiber Optic 57 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 90.05 3097 0 0 681.7 3778.7 Stayed +3161-ONRWK Male 35 Yes 0 Hydesville 95547 40.557314 -124.081662 4 60 Offer B Yes 43.57 No Yes DSL 30 Yes Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 65.85 3928.3 0 0 2614.2 6542.5 Stayed +3162-KKZXO Female 75 No 0 Citrus Heights 95610 38.69508 -121.271616 0 55 None Yes 29.6 Yes Yes Fiber Optic 3 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal -2 5409.75 0 0 1628 7037.75 Stayed +3162-ZJZFU Male 25 Yes 2 Mill Creek 96061 40.331975 -121.460674 5 53 None Yes 24.33 No Yes Fiber Optic 52 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 92.55 4779.45 0 0 1289.49 6068.94 Stayed +3164-AALRN Male 39 No 0 Greenwood 95635 38.921333 -120.897718 0 5 None Yes 45.25 No Yes DSL 22 No No Yes No Yes Yes Yes No One Year Yes Credit Card 70 347.4 0 10 226.25 583.65 Churned Competitor Competitor had better devices +3164-YAXFY Male 56 No 0 Coulterville 95311 37.722127 -120.110174 0 57 Offer B No Yes DSL 30 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 53.75 3196 0 0 0 3196 Stayed +3165-HDOEW Male 47 Yes 0 Salida 95368 37.713152 -121.08739 1 1 None Yes 14.9 No Yes DSL 6 No No No No No No No Yes Month-to-Month Yes Credit Card 45.85 45.85 0 0 14.9 60.75 Churned Other Don't know +3166-PNEOF Female 57 No 0 Walnut Creek 94596 37.900662 -122.052782 0 61 Offer B Yes 4.51 Yes Yes Cable 24 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 86.45 5175.3 0 0 275.11 5450.41 Stayed +3167-SNQPL Male 71 Yes 1 Pine Valley 91962 32.800671 -116.483363 9 38 None Yes 28.3 Yes Yes Fiber Optic 27 No Yes No No Yes Yes No Yes One Year No Bank Withdrawal 101.15 3741.85 0 0 1075.4 4817.25 Stayed +3170-GWYKC Female 30 No 0 Vernalis 95385 37.609095 -121.263381 0 60 None Yes 22.88 No Yes Fiber Optic 48 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.95 6236.75 0 0 1372.8 7609.55 Stayed +3170-NMYVV Female 37 Yes 0 Compton 90222 33.912246 -118.236773 5 50 Offer B Yes 26.95 No No Two Year No Bank Withdrawal 20.15 930.9 0 0 1347.5 2278.4 Stayed +3173-NVMPX Female 51 Yes 3 Newport Beach 92663 33.62251 -117.927024 1 9 None Yes 23.36 Yes Yes DSL 22 No Yes No No No No No Yes Month-to-Month Yes Credit Card 55.3 501.2 0 0 210.24 711.44 Stayed +3173-WSSUE Female 22 Yes 2 Canoga Park 91304 34.224377 -118.632656 5 71 None Yes 22.36 No No Two Year No Credit Card 19.7 1415.85 0 0 1587.56 3003.41 Stayed +3174-AKMAS Female 61 Yes 0 Hume 93628 36.807595 -118.901544 1 46 None Yes 37.02 No Yes DSL 6 No Yes No Yes Yes No No Yes Two Year Yes Credit Card 64.2 3009.5 0 0 1702.92 4712.42 Stayed +3174-RKMOW Male 24 Yes 3 Glendale 91201 34.17051 -118.289463 8 35 None Yes 48.3 Yes Yes Fiber Optic 73 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 109.95 3782.4 31.9 0 1690.5 5441 Stayed +3177-LASXD Female 43 No 0 Westmorland 92281 33.03679 -115.60503 0 1 None Yes 40.4 No Yes Cable 13 No No No No No No No No Month-to-Month No Bank Withdrawal 71.35 71.35 0 0 40.4 111.75 Churned Dissatisfaction Poor expertise of phone support +3178-CIFOT Female 34 No 0 Amador City 95601 38.431407 -120.8421 0 23 Offer D Yes 10.41 No No One Year Yes Credit Card 19.65 478.1 0 0 239.43 717.53 Stayed +3178-FESZO Female 45 No 0 Clements 95227 38.227285 -121.02789 0 1 Offer E Yes 20.23 Yes Yes Fiber Optic 17 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 100.25 100.25 0 0 20.23 120.48 Churned Other Don't know +3179-GBRWV Male 79 Yes 0 San Gabriel 91775 34.114772 -118.089431 5 21 None Yes 42.95 No Yes DSL 30 Yes Yes No No No Yes No Yes One Year Yes Bank Withdrawal -3 1339.8 0 0 901.95 2241.75 Stayed +3181-MIZBN Male 40 Yes 1 Jenner 95450 38.505995 -123.187019 2 16 None Yes 31.99 No No Month-to-Month No Bank Withdrawal 19.75 313.4 0 0 511.84 825.24 Stayed +3181-VTHOE Male 19 Yes 0 Browns Valley 95918 39.292334 -121.320597 10 70 None No Yes DSL 41 No Yes Yes Yes No Yes Yes No One Year Yes Bank Withdrawal 51.05 3635.15 0 120 0 3755.15 Stayed +3186-AJIEK Male 44 No 0 Apple Valley 92308 34.424926 -117.184503 0 66 None Yes 30.96 No Yes Fiber Optic 11 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.65 6844.5 0 0 2043.36 8887.86 Stayed +3186-BAXNB Female 20 No 0 Cottonwood 96022 40.336392 -122.448533 0 1 Offer E Yes 17.23 No Yes Fiber Optic 52 No Yes No Yes Yes No Yes Yes Month-to-Month No Bank Withdrawal 91.7 91.7 0 0 17.23 108.93 Churned Attitude Attitude of service provider +3190-FZATL Male 49 No 5 Lakeside 92040 32.909873 -116.906774 0 14 None Yes 40.66 No No Month-to-Month No Credit Card 19.95 268.4 0 0 569.24 837.64 Stayed +3190-ITQXP Female 42 Yes 1 Ceres 95307 37.553469 -120.952825 7 46 None Yes 27.65 No No Two Year No Bank Withdrawal 20.25 890.35 0 0 1271.9 2162.25 Stayed +3190-XFANI Male 42 No 0 Happy Camp 96039 41.831901 -123.487478 0 49 None Yes 18.97 Yes Yes Fiber Optic 3 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.6 5069.65 0 0 929.53 5999.18 Churned Competitor Competitor offered more data +3191-CSNMG Female 57 Yes 1 Upland 91784 34.141146 -117.655583 5 3 Offer E Yes 23.72 No Yes Fiber Optic 17 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.7 239.45 0 0 71.16 310.61 Joined +3192-LNKRK Male 63 Yes 1 San Joaquin 93660 36.600193 -120.153393 10 34 None Yes 5.65 No Yes Fiber Optic 26 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 84.05 2909.95 0 0 192.1 3102.05 Stayed +3192-NQECA Male 26 Yes 0 Santa Monica 90403 34.031529 -118.491156 4 68 Offer A Yes 14.79 Yes Yes Fiber Optic 47 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110 7611.85 0 0 1005.72 8617.57 Churned Competitor Competitor had better devices +3194-ORPIK Female 59 Yes 0 San Diego 92113 32.697098 -117.116587 1 50 None Yes 35.33 Yes Yes Fiber Optic 17 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.4 4116.15 0 0 1766.5 5882.65 Churned Competitor Competitor had better devices +3195-TQDZX Male 19 No 0 Elk Creek 95939 39.53222 -122.594879 0 3 None Yes 1.57 No No Month-to-Month Yes Bank Withdrawal 20.25 61.45 0 0 4.71 66.16 Joined +3196-NVXLZ Female 23 No 0 Orange Cove 93646 36.633498 -119.298895 0 25 Offer C Yes 9.57 Yes Yes Fiber Optic 59 No No No No Yes No No Yes Month-to-Month Yes Credit Card 84.6 2088.05 0 0 239.25 2327.3 Stayed +3197-ARFOY Female 67 No 0 Ontario 91761 34.035602 -117.591528 0 19 None Yes 7.95 No Yes Fiber Optic 12 Yes Yes No Yes Yes Yes No No One Year Yes Mailed Check 105 2007.25 0 20 151.05 2178.3 Stayed +3197-NNYNB Male 47 No 0 Jolon 93928 35.930782 -121.189757 0 65 Offer B Yes 27.75 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes Two Year No Credit Card -3 6631.85 0 0 1803.75 8435.6 Stayed +3198-VELRD Female 47 Yes 0 Marina Del Rey 90292 33.977468 -118.445475 1 3 None Yes 38.09 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.75 264.85 0 0 114.27 379.12 Churned Competitor Competitor had better devices +3199-NPKCN Female 39 Yes 0 Menlo Park 94025 37.449551 -122.183762 1 67 None Yes 35.03 Yes Yes Fiber Optic 23 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.25 7511.65 0 0 2347.01 9858.66 Stayed +3199-XGZCY Female 51 No 0 Granada Hills 91344 34.291273 -118.505104 0 8 None Yes 18.82 Yes Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.25 576.7 0 0 150.56 727.26 Stayed +3200-MNQTF Male 38 Yes 0 Raisin City 93652 36.594542 -119.905245 8 67 None Yes 28.06 Yes Yes DSL 15 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 70.9 4677.1 0 0 1880.02 6557.12 Stayed +3205-MXZRA Male 47 No 0 Standish 96128 40.346634 -120.386422 0 26 Offer C Yes 3.26 No Yes DSL 6 No No No Yes Yes No No Yes One Year No Credit Card 59.45 1507 0 0 84.76 1591.76 Stayed +3207-OYBWH Male 74 Yes 0 Newport Beach 92661 33.601309 -117.902304 1 57 None Yes 49.91 Yes Yes Fiber Optic 21 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 95.25 5427.05 12.59 0 2844.87 8259.33 Churned Attitude Attitude of support person +3208-YPIOE Male 64 No 0 La Mesa 91942 32.782501 -117.01611 0 39 Offer C Yes 36.17 Yes Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.25 3017.65 0 0 1410.63 4428.28 Churned Competitor Competitor made better offer +3209-ZPKFI Male 28 Yes 1 Borrego Springs 92004 33.200369 -116.192313 1 47 Offer B Yes 39.25 Yes Yes DSL 26 No Yes No No No No Yes Yes Month-to-Month No Bank Withdrawal 54.25 2538.2 0 0 1844.75 4382.95 Stayed +3211-AAPKX Male 26 No 0 Woodland 95776 38.694081 -121.694431 0 20 None Yes 23.22 Yes Yes Fiber Optic 59 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Mailed Check 98.55 2031.95 0 0 464.4 2496.35 Stayed +3211-ILJTT Male 35 Yes 0 Taft 93268 35.184837 -119.402525 1 17 None Yes 13.68 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.4 1214.05 0 0 232.56 1446.61 Churned Competitor Competitor had better devices +3212-KXOCR Male 62 No 0 Inglewood 90302 33.975332 -118.355252 0 52 None Yes 28.3 No No Two Year No Bank Withdrawal 21 1107.2 0 0 1471.6 2578.8 Stayed +3213-VVOLG Male 22 Yes 2 Sun City 92585 33.739412 -117.173334 3 10 None Yes 36.37 Yes No Two Year No Credit Card 25.35 253.5 0 0 363.7 617.2 Stayed +3214-IYUUQ Female 19 Yes 0 Pine Grove 95665 38.400264 -120.641274 0 61 None Yes 10.21 No Yes Fiber Optic 69 Yes Yes No Yes No Yes Yes Yes One Year No Bank Withdrawal 93.7 5860.7 0 0 622.81 6483.51 Stayed +3217-FZDMN Female 66 No 0 Los Angeles 90001 33.973616 -118.24902 0 8 Offer E Yes 5.21 No Yes Fiber Optic 8 No No Yes No Yes Yes No Yes Month-to-Month Yes Credit Card 94.45 742.95 0 0 41.68 784.63 Churned Competitor Competitor had better devices +3219-JQRSL Female 70 Yes 0 Monterey Park 91755 34.049172 -118.115022 1 72 None Yes 24.44 Yes Yes DSL 13 Yes Yes Yes Yes Yes Yes No Yes Two Year No Credit Card 89.1 6352.4 0 0 1759.68 8112.08 Stayed +3221-CJMSG Male 45 No 0 Mira Loma 91752 33.999992 -117.535395 0 24 None Yes 2.33 No Yes DSL 2 No No No Yes No No No Yes Month-to-Month Yes Credit Card 51.1 1269.6 0 0 55.92 1325.52 Stayed +3223-DWFIO Male 77 No 0 Forks Of Salmon 96031 41.232128 -123.194748 0 4 None Yes 30.11 No Yes Fiber Optic 25 No No No No No No No Yes Two Year No Bank Withdrawal 69.35 261.65 0 0 120.44 382.09 Stayed +3223-WZWJM Male 36 No 0 Petrolia 95558 40.274302 -124.210902 0 26 None Yes 14.3 Yes Yes Fiber Optic 20 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 83.95 2254.2 0 0 371.8 2626 Churned Competitor Competitor offered higher download speeds +3224-DFQNQ Female 59 Yes 0 Carmel Valley 93924 36.414611 -121.6386 10 66 None Yes 37.38 Yes Yes Fiber Optic 8 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 89 5898.6 0 0 2467.08 8365.68 Stayed +3227-WLKLI Female 52 Yes 3 San Francisco 94112 37.720498 -122.443119 1 65 None Yes 10.11 Yes Yes Cable 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 91.55 5963.95 0 0 657.15 6621.1 Stayed +3229-USWAR Female 40 No 0 San Francisco 94129 37.797526 -122.464531 0 34 Offer C Yes 5.32 No Yes DSL 23 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 79.95 2727.3 0 0 180.88 2908.18 Stayed +3230-IUALN Female 41 Yes 0 Eureka 95501 40.796621 -124.15428 10 45 None Yes 26.01 No Yes Cable 29 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 81 3533.6 0 0 1170.45 4704.05 Stayed +3230-JCNZS Female 43 Yes 2 San Francisco 94107 37.768881 -122.395521 4 71 Offer A Yes 15.73 Yes Yes Fiber Optic 17 Yes Yes Yes No Yes No No Yes Two Year Yes Credit Card 99 7061.65 0 0 1116.83 8178.48 Stayed +3230-WYKIR Male 36 No 0 San Francisco 94110 37.750021 -122.415201 0 18 None Yes 12.5 Yes Yes DSL 5 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 82 1425.45 0 0 225 1650.45 Churned Dissatisfaction Product dissatisfaction +3234-VKACU Male 21 No 0 Sunol 94586 37.587494 -121.862856 0 2 None Yes 23.52 No Yes DSL 48 No No No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal -8 132.4 0 0 47.04 179.44 Joined +3235-ETOOB Male 51 Yes 0 San Diego 92109 32.787836 -117.232376 1 8 None Yes 47.91 No Yes Fiber Optic 23 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.5 609.9 0 0 383.28 993.18 Churned Competitor Competitor made better offer +3237-AJGEH Female 43 Yes 1 Bridgeville 95526 40.372532 -123.525626 1 3 None No Yes DSL 19 No No No Yes No No No No Month-to-Month Yes Credit Card 31 95.05 0 20 0 115.05 Churned Dissatisfaction Poor expertise of online support +3239-TPHPZ Female 60 Yes 0 Chula Vista 91910 32.636792 -117.054989 10 12 Offer D Yes 40.34 No No Two Year Yes Bank Withdrawal 20.05 264.55 0 0 484.08 748.63 Stayed +3243-ZHOHY Female 35 No 0 Escondido 92025 33.081478 -117.033814 0 16 Offer D Yes 20.65 No No One Year No Credit Card 20.1 296.15 0 0 330.4 626.55 Stayed +3244-CQPHU Female 77 No 0 Berkeley 94710 37.872902 -122.303708 0 72 Offer A Yes 14.12 Yes Yes Fiber Optic 23 Yes Yes No Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 110.1 7746.7 44.81 0 1016.64 8718.53 Stayed +3244-DCJWY Female 27 No 0 Bakersfield 93312 35.392599 -119.245341 0 1 Offer E Yes 23 No Yes Fiber Optic 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.25 70.25 0 0 23 93.25 Churned Competitor Competitor had better devices +3247-MHJKM Male 27 No 0 Upland 91784 34.141146 -117.655583 0 1 None Yes 42.15 No No Month-to-Month No Mailed Check 20.2 20.2 0 0 42.15 62.35 Joined +3247-ZVOUO Male 77 Yes 0 Downey 90240 33.956228 -118.120993 0 10 Offer D Yes 6.01 Yes Yes Fiber Optic 27 No No No No No Yes No Yes Month-to-Month No Bank Withdrawal 85.55 851.75 0 0 60.1 911.85 Churned Attitude Attitude of support person +3249-VHRIP Female 38 No 0 Fiddletown 95629 38.513484 -120.704613 0 62 Offer B No Yes Cable 30 No Yes Yes No No Yes Yes Yes Two Year Yes Credit Card 43.6 2748.7 0 0 0 2748.7 Stayed +3249-ZPQRG Male 28 No 0 Diamond Springs 95619 38.683605 -120.811852 0 4 Offer E Yes 42.06 Yes Yes Fiber Optic 58 No Yes No No No No Yes Yes Month-to-Month No Bank Withdrawal 78.45 330.05 0 0 168.24 498.29 Churned Competitor Competitor made better offer +3251-YMVWZ Male 34 No 0 San Andreas 95249 38.196497 -120.61689 0 53 Offer B Yes 39.37 Yes No One Year No Bank Withdrawal 24.05 1301.9 0 0 2086.61 3388.51 Stayed +3253-HKOKL Female 31 Yes 2 Elk Grove 95758 38.35363 -121.44195 7 52 None Yes 7.99 No Yes Fiber Optic 19 Yes No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 100.3 5244.45 0 0 415.48 5659.93 Stayed +3254-YRILK Male 74 No 0 Dobbins 95935 39.381174 -121.21191 0 19 Offer D Yes 39.97 Yes Yes Fiber Optic 9 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.2 1775.8 0 0 759.43 2535.23 Churned Competitor Competitor had better devices +3255-GRXMG Male 58 No 2 Playa Del Rey 90293 33.947305 -118.439841 0 18 Offer D Yes 34.07 No Yes DSL 28 No No No No No No No No Month-to-Month Yes Credit Card 45.65 747.2 0 40 613.26 1400.46 Stayed +3256-EZDBI Male 71 Yes 0 Greenville 95947 40.160386 -120.835428 1 51 Offer B No Yes DSL 21 No Yes No No No No No Yes Month-to-Month Yes Credit Card 29.45 1459.35 0 0 0 1459.35 Stayed +3258-SANFR Male 69 No 0 Big Oak Flat 95305 37.818589 -120.256995 0 6 Offer E Yes 19.74 No Yes DSL 7 No No No No No No No Yes Month-to-Month No Credit Card 44.7 276.5 0 0 118.44 394.94 Stayed +3258-SYSWS Male 75 No 0 Lakeside 92040 32.909873 -116.906774 0 72 None Yes 24.67 Yes Yes Fiber Optic 26 Yes Yes Yes Yes Yes Yes No Yes Two Year No Bank Withdrawal 113.8 7845.8 0 0 1776.24 9622.04 Stayed +3258-ZKPAI Male 26 Yes 1 Sacramento 95815 38.608405 -121.449942 7 72 None Yes 21.29 Yes Yes Fiber Optic 52 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 116.6 8337.45 26.7 0 1532.88 9843.63 Stayed +3259-FDWOY Male 60 Yes 0 Elk Grove 95758 38.35363 -121.44195 3 71 Offer A Yes 47.34 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 106 7723.7 0 0 3361.14 11084.84 Churned Competitor Competitor offered higher download speeds +3259-KNMRR Male 72 No 0 Montrose 91020 34.2112 -118.230625 0 57 Offer B Yes 9.1 Yes Yes DSL 16 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 79.75 4438.2 0 0 518.7 4956.9 Stayed +3259-QMXUN Male 38 Yes 0 Campo Seco 95226 38.233879 -120.861666 3 58 Offer B Yes 22.14 Yes Yes DSL 2 Yes Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 86.1 4890.5 0 110 1284.12 6284.62 Stayed +3261-CQXOL Female 33 Yes 2 Concord 94521 37.971421 -121.971504 0 71 Offer A Yes 4.15 Yes No Two Year No Bank Withdrawal 25.45 1813.35 0 0 294.65 2108 Stayed +3262-EIDHV Female 46 Yes 1 Inglewood 90304 33.936827 -118.359824 1 72 Offer A Yes 24.9 Yes Yes DSL 19 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 84.7 5893.9 0 0 1792.8 7686.7 Stayed +3266-FTKHB Male 35 No 0 Beale Afb 95903 39.125311 -121.392283 0 17 None Yes 27.66 No No Two Year No Credit Card 19.15 343.45 28.63 0 470.22 785.04 Stayed +3269-ATYWD Male 79 No 0 San Francisco 94123 37.800254 -122.436975 0 39 Offer C Yes 41.93 Yes Yes Fiber Optic 23 No No No No Yes Yes No No Month-to-Month Yes Bank Withdrawal 95.65 3759.05 0 150 1635.27 5544.32 Churned Other Don't know +3272-VUHPV Female 24 Yes 1 Whittier 90602 33.972119 -118.020188 10 8 None Yes 31.86 No Yes Cable 59 No Yes No Yes No No No No Month-to-Month No Bank Withdrawal 56.3 401.5 0 30 254.88 686.38 Stayed +3274-NSDWE Female 37 No 0 Ivanhoe 93235 36.385818 -119.224243 0 68 None Yes 32.99 No No Two Year No Credit Card 19.6 1441.65 0 0 2243.32 3684.97 Stayed +3275-RHRNE Male 58 Yes 3 Keeler 93530 36.560498 -117.962461 8 28 None No Yes DSL 52 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 60 1682.05 0 0 0 1682.05 Stayed +3276-HDUEG Female 23 No 0 Temecula 92592 33.507255 -117.029473 0 1 Offer E Yes 32.86 Yes Yes Fiber Optic 58 No No No No No No No Yes Month-to-Month Yes Mailed Check 75.05 75.05 0 0 32.86 107.91 Churned Competitor Competitor made better offer +3278-FSIXX Female 34 No 0 Blue Lake 95525 40.94338 -123.831799 0 2 Offer E Yes 39.5 No Yes Cable 26 No No No No No No No Yes Month-to-Month Yes Credit Card 45.25 74.2 0 0 79 153.2 Joined +3279-DYZQM Male 21 Yes 3 Santa Clarita 91350 34.502432 -118.41459 6 71 None Yes 11.3 No No Two Year No Mailed Check 19.45 1378.45 0 0 802.3 2180.75 Stayed +3280-MRDOF Male 69 No 0 Los Angeles 90067 34.057496 -118.413959 0 30 None Yes 19.92 Yes Yes DSL 30 No No Yes Yes Yes No No Yes Two Year Yes Credit Card 69.1 2093.9 21.08 0 597.6 2670.42 Stayed +3280-NMUVX Male 53 Yes 0 Rio Vista 94571 38.148862 -121.737696 7 34 None Yes 26.03 No No One Year No Credit Card 19.6 678.8 0 0 885.02 1563.82 Stayed +3282-ZISZV Male 56 No 0 South El Monte 91733 34.04622 -118.053753 0 32 None Yes 37.48 Yes Yes DSL 15 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 83.7 2633.3 0 0 1199.36 3832.66 Stayed +3283-WCWXT Male 58 Yes 3 Los Angeles 90027 34.127194 -118.295647 8 6 Offer E Yes 31.73 Yes No Two Year No Mailed Check 25.4 153.3 0 0 190.38 343.68 Stayed +3284-SVCRO Female 35 Yes 0 Sunol 94586 37.587494 -121.862856 6 45 Offer B Yes 42.32 Yes No Two Year No Credit Card 25.5 1121.05 0 0 1904.4 3025.45 Stayed +3285-UCQVC Female 31 No 0 Seaside 93955 36.625114 -121.823565 0 37 None No Yes DSL 10 No No No Yes No No No Yes Month-to-Month No Credit Card 28.6 973.55 0 0 0 973.55 Churned Other Don't know +3292-PBZEJ Male 75 No 0 Greenview 96037 41.528541 -122.955018 0 11 None Yes 2.63 Yes Yes Fiber Optic 13 No Yes Yes Yes Yes Yes No No Two Year Yes Bank Withdrawal 111.4 1183.05 0 40 28.93 1251.98 Stayed +3295-YVUSR Male 73 No 0 Glendale 91202 34.167926 -118.267539 0 2 None Yes 15.19 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Mailed Check 72.6 154.3 0 0 30.38 184.68 Joined +3296-SILRA Female 76 Yes 0 Lakeport 95453 39.080469 -122.955176 6 1 None Yes 41.16 No Yes Fiber Optic 6 No Yes No No No No No Yes Month-to-Month Yes Mailed Check 76.4 76.4 0 0 41.16 117.56 Churned Attitude Attitude of support person +3298-QEICA Female 27 Yes 0 Fountain Valley 92708 33.712036 -117.950113 10 23 None No Yes DSL 42 Yes No No Yes No No No Yes Two Year No Credit Card 34.6 813.45 0 0 0 813.45 Stayed +3301-LSLWQ Female 32 No 0 Vallejo 94592 38.093701 -122.276589 0 29 None Yes 17.87 Yes Yes Cable 26 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 66.1 1912.15 0 0 518.23 2430.38 Stayed +3301-VKTGC Male 27 Yes 1 Huron 93234 36.217864 -120.080117 1 68 None Yes 29.67 Yes Yes Fiber Optic 85 Yes Yes No No No No No Yes One Year Yes Bank Withdrawal 85.5 5696.6 0 0 2017.56 7714.16 Stayed +3307-TLCUD Male 36 Yes 0 Los Angeles 90001 33.973616 -118.24902 1 17 None No Yes Cable 10 Yes No Yes No No No No Yes Month-to-Month No Mailed Check 34.4 592.75 0 0 0 592.75 Stayed +3308-DGHKL Male 54 No 0 Linden 95236 38.047746 -121.030499 0 69 None Yes 17.74 No No Two Year Yes Bank Withdrawal 19.3 1447.9 0 0 1224.06 2671.96 Stayed +3308-JSGML Male 77 Yes 0 Shandon 93461 35.634488 -120.293534 3 59 None No Yes Cable 6 Yes No Yes Yes Yes Yes No Yes Two Year Yes Credit Card 64.05 3886.85 0 0 0 3886.85 Stayed +3308-MHOOC Male 37 No 3 Scotia 95565 40.440636 -124.098739 0 1 None Yes 17.89 No No Month-to-Month Yes Credit Card 19.2 19.2 0 0 17.89 37.09 Joined +3312-UUMZW Male 33 Yes 0 San Jose 95117 37.311088 -121.961786 3 32 None Yes 47.89 Yes Yes Fiber Optic 9 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 98.85 3145.9 0 0 1532.48 4678.38 Stayed +3312-ZWLGF Male 69 Yes 0 Acton 93510 34.501452 -118.207862 0 29 None Yes 10.55 Yes Yes Fiber Optic 2 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 79.3 2414.55 0 0 305.95 2720.5 Stayed +3313-QKNKB Male 24 Yes 0 Pebble Beach 93953 36.587497 -121.944815 0 59 Offer B Yes 6.91 Yes Yes Fiber Optic 52 No No No No No Yes Yes Yes One Year No Bank Withdrawal 85.55 5084.65 0 0 407.69 5492.34 Churned Competitor Competitor offered more data +3315-IKYZQ Male 42 Yes 1 Los Angeles 90035 34.051809 -118.383843 2 28 Offer C No Yes DSL 19 Yes No Yes Yes Yes No No Yes One Year No Credit Card 50.8 1386.8 0 0 0 1386.8 Stayed +3315-TOTBP Male 29 No 0 Mill Creek 96061 40.331975 -121.460674 0 15 Offer D Yes 44.86 Yes Yes Fiber Optic 52 No No No No No No Yes Yes Month-to-Month Yes Mailed Check 76 1130.85 0 0 672.9 1803.75 Churned Dissatisfaction Lack of self-service on Website +3316-UWXUY Male 64 No 0 Burbank 91502 34.177267 -118.31003 0 50 Offer B Yes 40.83 No Yes Fiber Optic 21 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 93.5 4747.5 0 0 2041.5 6789 Stayed +3317-HRTNN Female 79 No 0 San Diego 92109 32.787836 -117.232376 0 5 None No Yes DSL 15 No No No No Yes Yes No Yes Month-to-Month No Bank Withdrawal 45.7 198 0 0 0 198 Churned Competitor Competitor made better offer +3317-VLGQT Female 50 Yes 0 Wallace 95254 38.192608 -120.957842 7 14 None Yes 4.45 No Yes Fiber Optic 16 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 78.1 1122.4 0 0 62.3 1184.7 Stayed +3318-ISQFQ Female 23 No 0 Newark 94560 37.504133 -122.032347 0 20 Offer D Yes 10.97 No No Month-to-Month Yes Bank Withdrawal 19.5 413 0 0 219.4 632.4 Stayed +3318-NMQXL Male 58 No 0 El Monte 91731 34.079934 -118.046695 0 3 Offer E Yes 15.6 No Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92 266.8 0 0 46.8 313.6 Joined +3318-OSATS Male 70 No 0 Sierra City 96125 39.600599 -120.636358 0 35 Offer C Yes 35.1 Yes Yes Fiber Optic 29 No No No No Yes Yes No No Month-to-Month Yes Bank Withdrawal 95.45 3474.05 0 80 1228.5 4782.55 Churned Other Don't know +3319-DWOEP Male 69 Yes 0 San Diego 92121 32.898613 -117.202937 0 6 Offer E Yes 47.9 No Yes Fiber Optic 6 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.75 573.75 0 0 287.4 861.15 Churned Competitor Competitor made better offer +3320-VEOYC Male 65 No 0 Beverly Hills 90210 34.099891 -118.414338 0 14 None Yes 37.62 Yes Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.6 1273.3 0 0 526.68 1799.98 Stayed +3323-CPBWR Male 61 No 0 Knights Landing 95645 38.875508 -121.765866 0 23 Offer D Yes 8.5 Yes Yes Fiber Optic 6 No No Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 96.9 2085.45 0 0 195.5 2280.95 Stayed +3324-OIRTO Male 23 Yes 3 Glennville 93226 35.735694 -118.738483 1 71 Offer A Yes 14.14 No Yes Fiber Optic 59 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.65 7288.4 0 0 1003.94 8292.34 Stayed +3325-FUYCG Male 58 Yes 0 Five Points 93624 36.397745 -120.119911 1 28 Offer C Yes 9.62 Yes Yes Fiber Optic 24 Yes Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 106.1 2847.4 0 0 269.36 3116.76 Churned Dissatisfaction Service dissatisfaction +3327-YBAKM Female 31 Yes 0 San Diego 92131 32.89325 -117.087091 10 64 None Yes 19.22 No Yes Fiber Optic 21 Yes No No Yes Yes Yes Yes Yes One Year Yes Credit Card 96.9 6314.35 13.37 0 1230.08 7531.06 Stayed +3329-WDIOK Female 56 No 0 Edwards 93523 34.966777 -117.961179 0 3 None No Yes Cable 25 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.6 155.35 0 0 0 155.35 Churned Dissatisfaction Poor expertise of online support +3331-HQDTW Female 23 No 0 San Diego 92130 32.957195 -117.202542 0 34 None Yes 7.99 Yes Yes Fiber Optic 76 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 109.8 3587.25 0 0 271.66 3858.91 Churned Competitor Competitor made better offer +3334-CTHOL Female 51 No 0 Jackson 95642 38.336216 -120.76901 0 1 None Yes 43.49 Yes Yes Cable 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.95 49.95 0 0 43.49 93.44 Churned Competitor Competitor had better devices +3336-JORSO Female 70 No 0 Hayward 94542 37.656695 -122.048361 0 33 Offer C Yes 17.24 Yes Yes Fiber Optic 25 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 110.45 3655.45 0 70 568.92 4294.37 Churned Dissatisfaction Product dissatisfaction +3338-CVVEH Male 38 No 0 Chula Vista 91913 32.64164 -116.985026 0 12 Offer D Yes 13.88 Yes Yes Fiber Optic 8 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 94.55 1173.55 0 0 166.56 1340.11 Stayed +3339-EAQNV Male 75 Yes 0 Palermo 95968 39.435756 -121.552071 7 72 None Yes 11.23 Yes Yes Fiber Optic 20 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 97.25 7133.1 0 0 808.56 7941.66 Stayed +3340-QBBFM Male 65 Yes 0 Petaluma 94954 38.235021 -122.557332 9 36 Offer C Yes 47.16 No Yes DSL 28 No No Yes Yes No No No Yes One Year No Credit Card 54.1 1992.85 1.09 0 1697.76 3689.52 Stayed +3345-JHUEO Male 29 No 0 Windsor 95492 38.527297 -122.810044 0 4 None Yes 46.53 No No Month-to-Month Yes Bank Withdrawal 20.2 55.7 0 0 186.12 241.82 Stayed +3345-PBBFH Male 24 Yes 0 Fowler 93625 36.625792 -119.672483 6 8 Offer E Yes 2.38 No Yes DSL 53 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.55 393.45 0 0 19.04 412.49 Stayed +3346-BRMIS Female 70 Yes 0 Bonsall 92003 33.290907 -117.202895 1 18 None No Yes DSL 12 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 48.35 810.7 0 0 0 810.7 Churned Dissatisfaction Service dissatisfaction +3347-YJZZE Male 60 Yes 2 Los Osos 93402 35.279984 -120.824288 6 29 None Yes 6.73 Yes Yes DSL 27 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 80.1 2211.8 0 0 195.17 2406.97 Stayed +3348-CFRNX Female 47 Yes 0 Healdsburg 95448 38.618347 -122.908422 1 28 None Yes 37.66 No Yes Fiber Optic 20 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 92.35 2602.9 0 0 1054.48 3657.38 Churned Price Lack of affordable download/upload speed +3349-ANQNH Female 70 No 0 Del Rey 93616 36.657462 -119.595293 0 59 None Yes 24.27 Yes Yes Fiber Optic 9 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.5 5890 0 0 1431.93 7321.93 Stayed +3351-NGXYI Female 70 No 0 San Diego 92106 32.71346 -117.236378 0 16 Offer D Yes 9.72 Yes Yes DSL 29 Yes No No No No No No Yes One Year Yes Bank Withdrawal 54.1 889 0 0 155.52 1044.52 Stayed +3351-NQLDI Female 41 Yes 0 Travis Afb 94535 38.265899 -121.939461 1 67 Offer A Yes 30.94 Yes Yes Fiber Optic 11 Yes No No Yes No Yes Yes Yes One Year Yes Credit Card 94.35 6341.45 0 0 2072.98 8414.43 Churned Price Long distance charges +3352-ALMCK Male 42 No 0 Navarro 95463 39.182916 -123.552571 0 40 None Yes 32.78 Yes Yes Fiber Optic 29 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 102.65 4108.15 0 0 1311.2 5419.35 Stayed +3352-RICWQ Female 45 Yes 2 Davis 95616 38.508735 -121.678813 6 9 Offer E Yes 16.13 No No Two Year No Credit Card 19.75 210.65 0 0 145.17 355.82 Stayed +3354-OADJP Female 37 No 0 Bolinas 94924 37.943087 -122.72379 0 8 None Yes 42.78 No Yes DSL 27 Yes No No Yes No No No Yes One Year No Bank Withdrawal 54.25 447.75 0 0 342.24 789.99 Stayed +3359-DSRKA Female 48 Yes 3 Scott Bar 96085 41.737962 -123.07557 9 58 Offer B Yes 11.81 No No Two Year Yes Credit Card 19.85 1158.85 0 0 684.98 1843.83 Stayed +3363-DTIVD Male 55 Yes 3 Reseda 91335 34.200175 -118.540958 3 71 Offer A Yes 25.02 Yes Yes Fiber Optic 53 Yes No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 105.55 7405.5 0 0 1776.42 9181.92 Stayed +3363-EWLGO Female 33 No 0 Freedom 95019 36.936228 -121.785559 0 5 None Yes 34.8 No No Month-to-Month No Credit Card 19.95 109.6 0 0 174 283.6 Stayed +3365-SAIGS Female 60 No 0 Rancho Santa Fe 92067 33.012751 -117.200617 0 17 None Yes 22.61 No Yes Fiber Optic 19 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.55 1329.15 0 0 384.37 1713.52 Stayed +3370-GQEAL Male 63 Yes 2 Indio 92201 33.713891 -116.237257 9 30 None Yes 21.72 Yes Yes Fiber Optic 19 No No No No Yes No No No Month-to-Month No Bank Withdrawal 85.45 2509.95 23.13 120 651.6 3258.42 Stayed +3370-HXOPH Female 50 No 0 Mountain View 94041 37.388349 -122.075299 0 3 None Yes 14.35 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 76.1 257.6 0 0 43.05 300.65 Joined +3372-CDXFJ Male 31 Yes 2 San Quentin 94964 37.942551 -122.491642 8 13 None Yes 48.7 Yes No One Year No Bank Withdrawal 24.5 343.6 0 0 633.1 976.7 Stayed +3372-KWFBM Male 76 No 0 Bayside 95524 40.825486 -124.049485 0 16 None Yes 19.18 Yes Yes Fiber Optic 22 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.6 1281 0 0 306.88 1587.88 Churned Dissatisfaction Network reliability +3373-DIUUN Male 58 Yes 3 Hinkley 92347 34.983808 -117.239306 6 30 None Yes 40 No No Two Year No Credit Card 21.25 711.9 0 0 1200 1911.9 Stayed +3373-YZZYM Male 57 Yes 3 Los Gatos 95030 37.222842 -121.988727 10 1 None Yes 32.78 No No Month-to-Month No Credit Card 19.2 19.2 0 0 32.78 51.98 Joined +3374-LXDEV Female 42 No 0 Pearblossom 93553 34.445239 -117.894868 0 13 Offer D Yes 8.59 Yes Yes Fiber Optic 15 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 89.4 1132.35 0 0 111.67 1244.02 Churned Competitor Competitor had better devices +3374-PZLXD Male 31 No 0 Blairsden Graeagle 96103 39.783747 -120.661032 0 34 Offer C Yes 36.52 No No Month-to-Month No Credit Card 19.7 675.6 0 0 1241.68 1917.28 Stayed +3374-TTZTK Male 26 Yes 0 Sun City 92585 33.739412 -117.173334 4 52 None Yes 49.82 No Yes Fiber Optic 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 106.3 5487 0 0 2590.64 8077.64 Stayed +3376-BMGFE Female 42 No 1 Monrovia 91016 34.1528 -118.000482 0 4 Offer E Yes 33.5 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.9 273 8.74 0 134 398.26 Churned Dissatisfaction Product dissatisfaction +3378-AJRAO Male 44 Yes 0 Garden Grove 92840 33.787165 -117.931889 7 44 None Yes 32.22 Yes No One Year No Bank Withdrawal 24.85 1013.6 0 0 1417.68 2431.28 Stayed +3384-CTMSF Male 61 Yes 0 Lincoln 95648 38.922812 -121.312005 2 47 Offer B Yes 48.69 Yes Yes Fiber Optic 21 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.1 5135.15 0 0 2288.43 7423.58 Stayed +3387-PLKUI Female 27 Yes 1 San Jose 95119 37.233226 -121.78809 6 13 Offer D Yes 16.74 No No Month-to-Month No Credit Card 18.8 251.25 0 0 217.62 468.87 Stayed +3387-VATUS Male 44 No 0 Aromas 95004 36.878364 -121.629781 0 5 Offer E Yes 40.15 Yes Yes Fiber Optic 19 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.85 462.8 0 0 200.75 663.55 Churned Attitude Attitude of service provider +3389-KTRXV Female 61 Yes 3 Ravendale 96123 40.845738 -120.322219 0 23 None Yes 7.11 Yes No Two Year No Credit Card 23.85 625.65 0 0 163.53 789.18 Stayed +3389-YGYAI Female 79 No 0 Princeton 95970 39.424957 -122.039307 0 8 None Yes 45.16 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 105.5 829.55 0 0 361.28 1190.83 Churned Price Price too high +3391-JSQEW Male 32 Yes 0 San Jose 95110 37.34667 -121.910019 7 40 None Yes 24.3 No Yes DSL 28 No Yes No No No No No Yes Month-to-Month Yes Credit Card 50.15 2058.5 37.03 0 972 2993.47 Stayed +3392-EHMNK Female 53 Yes 3 Thermal 92274 33.53604 -116.119222 1 67 Offer A Yes 11.4 Yes Yes Fiber Optic 27 No Yes No Yes Yes No No Yes Two Year No Credit Card 94.1 6302.8 0 0 763.8 7066.6 Stayed +3393-FMZPV Female 59 No 0 Elverta 95626 38.734997 -121.463719 0 25 None Yes 36.24 Yes Yes Fiber Optic 3 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.25 2387.75 0 0 906 3293.75 Churned Price Extra data charges +3396-DKDEL Female 45 Yes 3 King City 93930 36.220761 -120.980777 3 70 Offer A Yes 11.36 Yes Yes Fiber Optic 53 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 115.15 8250 0 0 795.2 9045.2 Stayed +3397-AVTKU Male 64 No 0 Mount Hamilton 95140 37.382909 -121.634151 0 43 None Yes 21.64 No Yes DSL 13 No Yes No No No Yes Yes Yes Two Year Yes Bank Withdrawal 60 2548.55 0 0 930.52 3479.07 Stayed +3398-FSHON Female 79 No 0 San Diego 92121 32.898613 -117.202937 0 12 None Yes 34.01 Yes Yes Fiber Optic 18 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.3 1094.5 0 0 408.12 1502.62 Churned Competitor Competitor made better offer +3398-GCPMU Female 74 Yes 0 Fullerton 92833 33.877639 -117.961212 4 72 Offer A Yes 5.77 Yes Yes DSL 24 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Credit Card 89.55 6448.85 0 0 415.44 6864.29 Stayed +3398-ZOUAA Male 76 Yes 0 Redwood City 94063 37.499411 -122.196318 1 21 Offer D Yes 19.74 No Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.1 1474.75 0 0 414.54 1889.29 Churned Attitude Attitude of support person +3399-BMLVW Male 40 Yes 0 Whitmore 96096 40.637105 -121.906949 5 51 Offer B Yes 9.53 No Yes DSL 10 Yes Yes No Yes No No No Yes Two Year No Credit Card 60.5 3121.45 0 0 486.03 3607.48 Stayed +3400-ESFUW Male 28 Yes 0 Cupertino 95014 37.306612 -122.080621 1 55 Offer B Yes 8.8 No Yes DSL 48 Yes Yes No Yes No No No No Two Year No Bank Withdrawal 57.55 3046.4 0 60 484 3590.4 Churned Competitor Competitor offered more data +3401-URHDA Male 59 No 0 Emigrant Gap 95715 39.23754 -120.720196 0 51 None Yes 9.85 Yes Yes Cable 3 Yes No No Yes No No No Yes One Year No Credit Card 59.9 3043.6 0 0 502.35 3545.95 Stayed +3402-XRIUO Female 73 Yes 0 Glendale 91201 34.17051 -118.289463 5 22 Offer D Yes 17.22 Yes Yes DSL 25 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 63.55 1381.8 0 0 378.84 1760.64 Stayed +3404-JNXAX Female 40 Yes 2 Ukiah 95482 39.134075 -123.23422 9 51 Offer B Yes 29.56 Yes Yes Fiber Optic 27 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 80.75 4116.9 0 0 1507.56 5624.46 Stayed +3407-JMJQQ Female 22 Yes 1 Oakhurst 93644 37.648647 -119.231447 2 71 None Yes 1.84 Yes Yes Fiber Optic 69 Yes Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 109 7661.8 0 150 130.64 7942.44 Stayed +3407-QGWLG Male 23 No 1 Roseville 95661 38.736685 -121.251984 0 3 None Yes 37.85 No No Month-to-Month Yes Credit Card 20.05 75.45 0 0 113.55 189 Joined +3410-MHHUM Female 40 Yes 2 San Francisco 94111 37.801776 -122.402293 4 44 Offer B Yes 24.71 Yes Yes Fiber Optic 27 No Yes Yes No No Yes Yes No One Year No Bank Withdrawal 94.4 4295.35 0 40 1087.24 5422.59 Stayed +3410-YOQBQ Female 61 No 0 Compton 90221 33.885811 -118.206459 0 31 None Yes 25.57 No Yes DSL 27 No Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 79.2 2497.2 0 70 792.67 3359.87 Stayed +3411-WLRSQ Female 80 Yes 0 Los Angeles 90038 34.088017 -118.327168 3 3 Offer E Yes 39.51 No Yes Fiber Optic 17 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 74.6 239.05 0 30 118.53 387.58 Joined +3413-BMNZE Male 71 No 0 Los Angeles 90037 34.002642 -118.287596 0 1 Offer E Yes 11.89 No Yes DSL 12 No No No No No No No Yes One Year No Bank Withdrawal 45.25 45.25 0 0 11.89 57.14 Joined +3413-CSSTH Male 40 No 0 Stevinson 95374 37.316807 -120.855753 0 41 None Yes 6.6 Yes Yes Cable 3 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 55.7 2237.55 0 0 270.6 2508.15 Stayed +3413-DHLPB Male 57 Yes 1 Oceano 93445 35.059695 -120.604741 1 60 Offer B Yes 2.83 Yes Yes Fiber Optic 19 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.75 5969.95 0 0 169.8 6139.75 Stayed +3415-TAILE Female 21 Yes 2 Johannesburg 93528 35.363339 -117.637641 1 2 None Yes 27.27 No Yes DSL 51 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 65.7 134.35 0 0 54.54 188.89 Churned Competitor Competitor had better devices +3417-TSCIC Male 19 No 0 Cloverdale 95425 38.801936 -122.938935 0 29 None No Yes DSL 59 No No No No No No No Yes One Year Yes Credit Card 24.85 788.05 0 0 0 788.05 Stayed +3419-SNJJD Female 78 Yes 0 Yorba Linda 92887 33.884073 -117.732197 3 65 Offer B Yes 18.39 Yes Yes Fiber Optic 28 Yes No Yes No Yes Yes No Yes Month-to-Month No Bank Withdrawal 105.25 6786.4 0 0 1195.35 7981.75 Churned Attitude Attitude of support person +3420-YJLQT Female 45 No 0 Alturas 96101 41.468877 -120.54229 0 2 Offer E Yes 25.56 Yes Yes Fiber Optic 6 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 79.55 151.75 0 0 51.12 202.87 Joined +3420-ZDBMA Male 78 No 0 Brea 92821 33.930199 -117.862898 0 5 Offer E Yes 17.13 No Yes Fiber Optic 9 No No No No No No No Yes Two Year Yes Credit Card 71.45 371.6 0 0 85.65 457.25 Stayed +3422-GALYP Male 20 No 0 Phillipsville 95559 40.184094 -123.745487 0 2 Offer E Yes 28.61 Yes Yes Fiber Optic 85 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.45 145.15 0 0 57.22 202.37 Joined +3422-LYEPQ Male 57 Yes 0 Carmel By The Sea 93921 36.554618 -121.922239 1 1 Offer E Yes 18.84 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71 71 0 0 18.84 89.84 Churned Attitude Attitude of support person +3422-WJOYD Male 27 Yes 0 Oakland 94618 37.84551 -122.235181 1 28 None Yes 33.63 No Yes DSL 48 Yes No No Yes No No No No One Year No Credit Card 54.35 1426.45 0 30 941.64 2398.09 Stayed +3423-HHXAO Female 58 Yes 1 Littlerock 93543 34.505273 -117.955054 2 14 None Yes 41.05 No No One Year Yes Credit Card 19.5 272 0 0 574.7 846.7 Stayed +3424-NMNBO Male 78 Yes 0 San Diego 92117 32.825086 -117.199424 1 58 None Yes 49.38 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 108.85 6287.25 0 0 2864.04 9151.29 Churned Competitor Competitor made better offer +3426-NIYYL Male 47 No 0 Sausalito 94965 37.848641 -122.515692 0 15 Offer D Yes 3.15 Yes Yes DSL 26 No No No No No No No No Month-to-Month No Bank Withdrawal 51.55 765.5 0 20 47.25 832.75 Churned Attitude Attitude of support person +3427-GGZZI Female 30 Yes 0 Midpines 95345 37.581496 -119.972762 1 19 None Yes 45.37 Yes Yes Fiber Optic 52 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.1 1620.8 0 0 862.03 2482.83 Stayed +3428-MMGUB Male 34 No 0 Rio Nido 95471 38.522328 -122.97932 0 60 None Yes 7.1 Yes Yes Fiber Optic 10 No No Yes No Yes No No Yes Two Year Yes Bank Withdrawal 89.55 5231.2 0 0 426 5657.2 Stayed +3428-XZMAZ Male 64 No 0 Turlock 95382 37.529656 -120.854357 0 1 None Yes 45.86 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.35 69.35 0 0 45.86 115.21 Churned Price Long distance charges +3429-IFLEM Female 48 No 0 Hayward 94544 37.639215 -122.037554 0 71 Offer A Yes 18.2 No Yes DSL 28 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 77.35 5550.1 0 0 1292.2 6842.3 Stayed +3439-GVUSX Male 45 No 0 Lookout 96054 41.280478 -121.160249 0 1 None No Yes DSL 29 No No No No No No No Yes Month-to-Month No Credit Card 24.4 24.4 0 0 0 24.4 Joined +3440-JPSCL Female 26 No 0 Sonoma 95476 38.25485 -122.461799 0 6 None Yes 5.16 No Yes Fiber Optic 59 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Mailed Check 99.95 547.65 0 0 30.96 578.61 Churned Competitor Competitor offered higher download speeds +3441-CGZJH Female 46 Yes 2 Lost Hills 93249 35.637715 -119.893068 8 43 None No Yes DSL 10 Yes No Yes Yes Yes Yes Yes No One Year Yes Credit Card 60.4 2640.55 0 100 0 2740.55 Stayed +3442-ZHHCC Male 60 No 0 Coarsegold 93614 37.212191 -119.749323 0 68 Offer A Yes 1.27 Yes Yes Cable 13 Yes Yes Yes No No Yes Yes Yes One Year Yes Credit Card 76.9 5023 0 0 86.36 5109.36 Stayed +3445-HXXGF Male 66 Yes 0 Sierra Madre 91024 34.168686 -118.057505 6 58 Offer B No Yes DSL 24 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 45.3 2651.2 40.95 0 0 2610.25 Churned Dissatisfaction Service dissatisfaction +3446-QDSZF Female 57 No 0 Homewood 96141 39.117018 -120.212535 0 4 Offer E Yes 38.96 No Yes DSL 10 No No No No Yes No No Yes Month-to-Month No Credit Card 55.5 227.35 0 0 155.84 383.19 Stayed +3450-WXOAT Male 36 No 0 Bakersfield 93309 35.342891 -119.064803 0 46 Offer B Yes 24.13 No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Credit Card 45.2 2065.15 0 0 1109.98 3175.13 Stayed +3451-VAWLI Female 62 Yes 2 North Highlands 95660 38.671295 -121.388251 5 35 None Yes 15.41 No No Two Year No Credit Card 19.7 730.4 0 0 539.35 1269.75 Stayed +3452-ABWRL Male 70 No 0 San Jose 95132 37.424655 -121.74841 0 47 None Yes 44.08 Yes Yes Fiber Optic 20 No No No No Yes No No Yes One Year Yes Credit Card 86.05 3865.6 0 0 2071.76 5937.36 Stayed +3452-FLHYD Male 47 Yes 0 Lucerne 95458 39.141934 -122.770679 3 25 None Yes 25.08 No No One Year Yes Bank Withdrawal 20.95 495.15 0 0 627 1122.15 Stayed +3452-GWUIN Female 78 Yes 0 Raisin City 93652 36.594542 -119.905245 10 19 None Yes 19.57 Yes Yes Fiber Optic 27 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 94.95 1760.25 0 0 371.83 2132.08 Stayed +3452-SRFEG Male 39 No 0 La Verne 91750 34.144703 -117.770299 0 49 Offer B Yes 23.82 Yes Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.6 3720.35 0 0 1167.18 4887.53 Stayed +3453-RTHJQ Male 59 No 0 San Bernardino 92407 34.250069 -117.393949 0 6 Offer E Yes 18.65 No Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.1 435 0 0 111.9 546.9 Stayed +3454-JFUBC Male 66 No 0 Pala 92059 33.384345 -117.072619 0 68 Offer A Yes 10.48 No No Two Year Yes Credit Card 20 1396 0 0 712.64 2108.64 Stayed +3457-PQBYH Female 35 Yes 1 Washington 95986 39.34128 -120.786867 6 58 None Yes 17.21 No No Two Year No Credit Card 20.3 1160.75 25.57 0 998.18 2133.36 Stayed +3458-IDMFK Male 29 No 0 Idyllwild 92549 33.755039 -116.741796 0 25 Offer C Yes 29.38 No No Two Year Yes Credit Card 20.75 499.4 0 0 734.5 1233.9 Stayed +3460-TJBWI Male 58 Yes 3 Marshall 94940 38.129308 -122.834815 1 24 None Yes 7.37 Yes No Two Year No Credit Card 24.2 609.05 0 0 176.88 785.93 Stayed +3462-BJQQA Female 23 No 0 Belvedere Tiburon 94920 37.885629 -122.46858 0 6 None Yes 34.42 Yes Yes Fiber Optic 42 No Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 89.75 552.65 0 60 206.52 819.17 Stayed +3466-BYAVD Male 50 Yes 1 Long Beach 90802 33.752524 -118.210737 1 15 None Yes 8.44 No Yes Cable 21 No Yes Yes Yes No Yes Yes Yes Month-to-Month Yes Credit Card 69.5 1071.4 0 0 126.6 1198 Stayed +3466-RITXD Male 34 No 0 Twin Bridges 95735 38.805481 -120.13287 0 26 None Yes 37.59 Yes Yes Fiber Optic 8 Yes Yes No No Yes No No Yes Month-to-Month Yes Credit Card 92.4 2349.8 0 0 977.34 3327.14 Stayed +3466-WAESX Male 46 No 2 Rancho Cucamonga 91701 34.132275 -117.611478 0 16 Offer D Yes 13.99 Yes Yes DSL 18 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 69.1 1083.7 0 0 223.84 1307.54 Stayed +3468-DRVQJ Female 42 Yes 1 Los Angeles 90031 34.085807 -118.206617 5 10 None Yes 26.37 Yes Yes Cable 26 Yes Yes No No Yes No No Yes One Year No Bank Withdrawal 70.3 676.15 0 0 263.7 939.85 Stayed +3470-BTGQO Male 60 No 2 Belmont 94002 37.509366 -122.306132 0 21 Offer D Yes 19.57 No Yes DSL 29 No No No No No No No Yes Month-to-Month No Credit Card 45.65 985.05 0 0 410.97 1396.02 Stayed +3470-OBUET Female 49 Yes 2 San Jose 95123 37.238758 -121.828375 5 67 None Yes 43.01 Yes Yes Cable 16 Yes Yes No Yes Yes No No Yes Two Year No Credit Card 74 4868.4 0 0 2881.67 7750.07 Stayed +3472-OAOOR Male 23 Yes 1 Mission Hills 91345 34.266389 -118.459744 3 19 None No Yes Cable 52 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 34.95 610.2 0 0 0 610.2 Stayed +3472-QPRCH Male 43 Yes 1 Sacramento 95826 38.542532 -121.378826 9 40 None Yes 27.95 Yes No Two Year No Credit Card 25.25 1006.9 44.51 0 1118 2080.39 Stayed +3473-XIIIT Female 61 Yes 0 Sacramento 95824 38.517295 -121.439819 1 16 None Yes 37.83 Yes Yes Cable 26 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100 1534.75 0 0 605.28 2140.03 Churned Competitor Competitor had better devices +3474-BAFSJ Male 27 Yes 0 West Hollywood 90069 34.093781 -118.381061 2 57 None No Yes DSL 69 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 57.5 3265.95 0 150 0 3415.95 Stayed +3481-JHUZH Male 36 Yes 0 Forks Of Salmon 96031 41.232128 -123.194748 10 41 Offer B Yes 39.39 Yes Yes Fiber Optic 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.25 3439 2.18 0 1614.99 5051.81 Stayed +3482-ABPKK Female 19 No 0 Nuevo 92567 33.82769 -117.102244 0 28 Offer C Yes 28.42 No Yes DSL 48 Yes No No Yes No No No No One Year No Credit Card 54.3 1546.3 0 150 795.76 2492.06 Stayed +3486-HOOGQ Female 44 Yes 1 San Jose 95128 37.316146 -121.936285 3 70 Offer A Yes 8.36 Yes Yes DSL 19 Yes Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 79.7 5743.3 0 0 585.2 6328.5 Stayed +3486-KHMLI Male 53 No 1 Adelanto 92301 34.667815 -117.536183 0 21 Offer D Yes 31.26 Yes No Month-to-Month No Credit Card 24.7 467.15 0 0 656.46 1123.61 Stayed +3486-NPGST Female 47 No 0 Mill Valley 94941 37.901371 -122.572024 0 36 None Yes 41.33 No No One Year No Credit Card 19.55 620.75 0 0 1487.88 2108.63 Stayed +3487-EARAT Female 46 Yes 0 Wishon 93669 37.287758 -119.548156 7 70 None Yes 19.1 No Yes DSL 21 Yes Yes Yes Yes No Yes Yes Yes One Year No Credit Card 74.1 5222.3 0 0 1337 6559.3 Stayed +3488-PGMQJ Male 66 No 0 Alpine 91901 32.827184 -116.703729 0 8 None Yes 1.78 No Yes Fiber Optic 7 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.5 606.55 0 0 14.24 620.79 Churned Dissatisfaction Poor expertise of online support +3489-HHPFY Female 40 Yes 0 Amboy 92304 34.559882 -115.637164 9 2 None Yes 22.23 Yes Yes Fiber Optic 13 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.05 134.05 0 0 44.46 178.51 Joined +3489-VSFRD Female 32 No 0 Willits 95490 39.492046 -123.375818 0 56 Offer B Yes 30.86 No Yes DSL 22 Yes No Yes Yes No No No Yes One Year Yes Credit Card 60.25 3282.75 0 0 1728.16 5010.91 Stayed +3494-JCHRQ Male 38 No 0 Van Nuys 91411 34.17847 -118.459472 0 1 None Yes 27.89 No Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.05 70.05 0 0 27.89 97.94 Churned Attitude Attitude of support person +3496-LFSZU Male 40 Yes 0 Anaheim 92801 33.844983 -117.952151 2 4 None Yes 28.47 No Yes Fiber Optic 5 No No No No No No No No Month-to-Month No Bank Withdrawal 70.5 294.2 0 10 113.88 418.08 Stayed +3498-LZGQZ Male 59 Yes 3 Walnut Grove 95690 38.240419 -121.587535 2 63 None Yes 30.1 No No Two Year Yes Mailed Check 19.15 1177.05 0 0 1896.3 3073.35 Stayed +3500-NSDOA Male 35 Yes 0 Los Angeles 90008 34.008293 -118.346766 1 68 None Yes 11.12 Yes Yes Cable 10 No Yes No Yes No Yes Yes Yes Two Year No Credit Card 70.8 4859.95 0 0 756.16 5616.11 Stayed +3500-RMZLT Female 76 No 0 Fresno 93702 36.739385 -119.753649 0 15 None Yes 19.11 No Yes Fiber Optic 8 Yes No Yes Yes No Yes No No Month-to-Month Yes Credit Card 96.3 1426.75 0 150 286.65 1863.4 Churned Attitude Attitude of support person +3503-TYDAY Female 41 Yes 0 Keene 93531 35.214982 -118.59049 7 43 Offer B Yes 41.83 Yes Yes Fiber Optic 15 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 80.45 3398.9 0 0 1798.69 5197.59 Stayed +3506-LCJDC Male 52 Yes 3 Modesto 95358 37.612612 -121.108568 1 1 None Yes 8.03 No No Month-to-Month No Bank Withdrawal 19.95 19.95 0 0 8.03 27.98 Churned Price Long distance charges +3506-OVLKD Male 40 No 0 Wilmington 90744 33.782068 -118.262263 0 35 None Yes 49.13 Yes No One Year No Bank Withdrawal 26.2 954.9 0 0 1719.55 2674.45 Stayed +3507-GASNP Male 49 No 2 North Hollywood 91602 34.15136 -118.364786 0 60 Offer B Yes 16.59 No No Two Year No Credit Card 19.95 1189.9 0 0 995.4 2185.3 Stayed +3508-CFVZL Female 55 No 0 El Monte 91731 34.079934 -118.046695 0 71 Offer A Yes 49.52 Yes Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 111.3 7985.9 0 0 3515.92 11501.82 Stayed +3508-VLHCZ Female 43 Yes 3 Lakewood 90715 33.841027 -118.078097 10 71 Offer A Yes 41.71 Yes Yes Cable 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.55 6239.05 0 0 2961.41 9200.46 Stayed +3509-GWQGF Male 74 No 0 Ducor 93218 35.846067 -119.004073 0 24 Offer C Yes 31.73 No Yes Fiber Optic 13 No No No No No No No No One Year No Credit Card 70 1732.6 0 140 761.52 2634.12 Stayed +3511-APPBJ Male 21 No 0 Spring Valley 91977 32.726627 -116.994608 0 23 None Yes 41.94 No Yes Fiber Optic 30 Yes No Yes No Yes Yes Yes Yes One Year Yes Credit Card 99.95 2292.75 0 0 964.62 3257.37 Stayed +3511-BFTJW Male 25 Yes 3 Glendora 91740 34.119363 -117.855059 8 72 Offer A No Yes DSL 82 Yes Yes Yes No No No No Yes Two Year No Credit Card 38.5 2763 0 0 0 2763 Stayed +3512-IZIKN Female 57 Yes 0 San Bernardino 92404 34.183286 -117.221722 1 70 Offer A Yes 42.67 Yes Yes DSL 24 Yes No Yes Yes No No No Yes Two Year No Credit Card 65.3 4759.75 0 0 2986.9 7746.65 Churned Dissatisfaction Product dissatisfaction +3518-FSTWG Male 67 Yes 0 Paradise 95969 39.69676 -121.644379 1 72 None Yes 17.71 Yes Yes Fiber Optic 4 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.55 7920.7 0 0 1275.12 9195.82 Stayed +3518-PZXZQ Female 27 Yes 0 Castroville 95012 36.784481 -121.759054 8 1 None Yes 36.69 No Yes DSL 82 No No No No Yes No No Yes Month-to-Month Yes Credit Card 55.3 55.3 0 0 36.69 91.99 Joined +3519-ZKXGG Female 61 Yes 0 San Francisco 94123 37.800254 -122.436975 1 3 Offer E Yes 44.34 Yes Yes Fiber Optic 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.85 256.6 0 0 133.02 389.62 Churned Competitor Competitor offered more data +3520-FJGCV Male 47 Yes 1 San Diego 92120 32.807867 -117.060993 2 72 None Yes 17.3 Yes Yes Fiber Optic 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 112.6 8126.65 0 0 1245.6 9372.25 Stayed +3521-HTQTV Male 54 No 0 Hesperia 92345 34.361387 -117.337509 0 34 None Yes 20.47 Yes No Two Year No Bank Withdrawal 26.1 980.35 0 0 695.98 1676.33 Stayed +3521-MNKLV Male 25 No 0 Nubieber 96068 41.082472 -121.195215 0 24 None Yes 38.68 No Yes DSL 73 No No Yes No No No No Yes Month-to-Month Yes Credit Card 49.7 1167.8 0 0 928.32 2096.12 Stayed +3521-SYVOR Female 26 No 0 San Diego 92126 32.886925 -117.152162 0 37 Offer C Yes 3.27 No Yes Cable 71 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 64.75 2345.2 0 0 120.99 2466.19 Churned Attitude Attitude of support person +3522-CDKHF Female 21 Yes 0 Stockton 95210 38.033219 -121.297433 6 32 Offer C Yes 19.3 No Yes Fiber Optic 47 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.5 2324.7 0 0 617.6 2942.3 Stayed +3523-BRGUW Male 65 No 0 Los Altos 94022 37.349546 -122.134356 0 26 Offer C Yes 29.88 No No One Year No Credit Card 19.3 504.2 9.49 0 776.88 1271.59 Stayed +3523-QRQLL Female 22 Yes 0 Bieber 96009 41.083464 -121.107929 1 22 None Yes 35.04 No Yes DSL 76 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 69.5 1498.2 49.57 0 770.88 2219.51 Churned Competitor Competitor offered more data +3524-WQDSG Female 29 Yes 2 Corte Madera 94925 37.924014 -122.511694 8 43 None Yes 5.25 Yes Yes Fiber Optic 59 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.3 4209.95 0 0 225.75 4435.7 Stayed +3525-DVKFN Female 58 No 0 Felton 95018 37.089111 -122.062213 0 17 Offer D Yes 30.07 No No Two Year No Credit Card 19.4 358.05 0 0 511.19 869.24 Stayed +3528-HFRIQ Male 73 Yes 0 Los Angeles 90068 34.137411 -118.328915 10 71 None No Yes Cable 28 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 52.3 3765.05 0 40 0 3805.05 Stayed +3530-CRZSB Female 55 No 0 Malibu 90263 34.037037 -118.705803 0 7 None Yes 15.54 No No Month-to-Month No Credit Card 20.65 155.9 0 0 108.78 264.68 Stayed +3530-VWVGU Female 27 Yes 2 Manteca 95337 37.750822 -121.238423 2 22 Offer D Yes 49.51 No No Month-to-Month No Credit Card 19.9 400.3 0 0 1089.22 1489.52 Stayed +3533-UVMOM Male 56 Yes 0 Markleeville 96120 38.735789 -119.85798 4 68 None Yes 11.94 No Yes DSL 3 Yes Yes Yes No No Yes Yes Yes Two Year No Bank Withdrawal 70.95 4741.45 0 0 811.92 5553.37 Stayed +3536-IQCTX Male 76 Yes 0 South Pasadena 91030 34.110444 -118.156957 1 32 None Yes 49.6 Yes Yes Fiber Optic 10 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 85.3 2661.1 0 0 1587.2 4248.3 Churned Competitor Competitor had better devices +3537-HPKQT Female 20 Yes 0 Mentone 92359 34.103578 -117.04054 3 55 None Yes 23.45 Yes Yes Fiber Optic 53 No Yes No No No No No Yes Month-to-Month Yes Credit Card 77.75 4266.4 0 0 1289.75 5556.15 Stayed +3537-RYBHH Female 78 Yes 0 Northridge 91324 34.238208 -118.55029 1 47 None Yes 46.77 Yes Yes DSL 24 Yes Yes Yes No No No No Yes Two Year Yes Credit Card 67.45 3252 0 0 2198.19 5450.19 Stayed +3538-WZPHD Male 46 No 0 San Francisco 94127 37.736535 -122.45732 0 3 Offer E No Yes Cable 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 29.6 79.45 0 0 0 79.45 Churned Competitor Competitor had better devices +3540-RZJYU Female 21 No 0 Zenia 95595 40.170357 -123.417298 0 15 None Yes 20.03 No Yes Fiber Optic 59 Yes No No No Yes No Yes No Month-to-Month No Bank Withdrawal 86.2 1270.2 0 100 300.45 1670.65 Churned Dissatisfaction Lack of self-service on Website +3541-ZNUHK Female 51 Yes 2 La Crescenta 91214 34.239636 -118.245259 5 55 None Yes 20.1 Yes Yes Fiber Optic 19 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 85.1 4600.95 14.3 0 1105.5 5692.15 Stayed +3544-FBCAS Female 36 Yes 1 Philo 95466 39.094102 -123.500853 4 72 None Yes 12.84 Yes Yes DSL 22 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 83.6 5959.3 0 0 924.48 6883.78 Stayed +3545-CNWRG Female 52 Yes 3 Santa Monica 90402 34.035849 -118.503508 7 49 Offer B Yes 27.38 Yes Yes Fiber Optic 57 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.35 4889.2 0 0 1341.62 6230.82 Stayed +3546-GHEAE Male 29 No 0 Blythe 92225 33.674583 -114.71612 0 7 None Yes 9.43 No No Two Year No Credit Card 19.45 165.35 0 0 66.01 231.36 Stayed +3547-LQRIK Female 20 Yes 0 San Gregorio 94074 37.331762 -122.341444 7 47 None Yes 11.68 Yes No One Year No Bank Withdrawal 26.9 1250.85 0 0 548.96 1799.81 Stayed +3549-ZTMNH Male 56 Yes 1 San Mateo 94402 37.556634 -122.317723 0 12 None Yes 26.17 Yes No Two Year Yes Bank Withdrawal 24 269.65 0 0 314.04 583.69 Stayed +3550-SAHFP Female 51 No 0 Saint Helena 94574 38.581354 -122.296283 0 33 None Yes 20.29 Yes Yes Fiber Optic 30 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 83.35 2757.85 0 40 669.57 3467.42 Churned Price Price too high +3551-GAEGL Male 23 Yes 0 Oakhurst 93644 37.648647 -119.231447 0 34 None No Yes DSL 42 Yes No No No No No No Yes One Year No Bank Withdrawal 30.4 938.65 0 0 0 938.65 Stayed +3551-HUAZH Male 68 No 0 Brownsville 95919 39.440687 -121.263583 0 1 Offer E Yes 11.08 Yes Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.4 74.4 0 0 11.08 85.48 Churned Price Price too high +3552-CTCYF Male 42 Yes 3 San Bernardino 92411 34.122501 -117.320138 4 63 Offer B Yes 40.73 Yes Yes Fiber Optic 76 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.8 6597.25 0 0 2565.99 9163.24 Stayed +3556-BVQGL Female 21 Yes 0 Sutter Creek 95685 38.432145 -120.77069 2 20 Offer D Yes 19.15 No No One Year Yes Credit Card 20 416.45 0 0 383 799.45 Stayed +3557-HTYWR Female 56 No 0 Los Angeles 90043 33.988543 -118.334081 0 47 None Yes 45.67 Yes Yes DSL 3 Yes Yes No Yes No Yes Yes Yes Two Year No Credit Card 74.05 3496.3 0 0 2146.49 5642.79 Stayed +3563-SVYLG Male 38 Yes 1 Nipton 92364 35.478736 -115.516984 4 68 Offer A Yes 36.51 No Yes DSL 24 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 62.65 4375.8 0 0 2482.68 6858.48 Stayed +3565-UNOCC Female 65 Yes 0 Stockton 95209 38.044523 -121.348048 1 29 None Yes 22.33 Yes Yes Fiber Optic 6 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.05 2952.85 0 0 647.57 3600.42 Churned Competitor Competitor offered higher download speeds +3566-CAAYU Female 28 Yes 3 Cayucos 93430 35.511833 -120.918713 3 64 Offer B No Yes DSL 59 No Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 49.85 3210.35 0 0 0 3210.35 Stayed +3566-HJGPK Male 50 No 0 Woodland Hills 91367 34.178068 -118.615714 0 1 Offer E Yes 16.34 No Yes DSL 4 No No No No No No No Yes Month-to-Month Yes Mailed Check 45.55 45.55 0 0 16.34 61.89 Joined +3566-VVORZ Female 39 Yes 0 Westlake Village 91361 34.130992 -118.894673 0 12 None Yes 30.79 No Yes DSL 4 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.9 505.95 0 0 369.48 875.43 Stayed +3567-PQTSO Male 40 Yes 1 Junction City 96048 40.913192 -123.06597 7 53 Offer B Yes 3.78 Yes Yes Fiber Optic 27 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.25 5576.3 0 0 200.34 5776.64 Stayed +3569-EDBPQ Female 44 No 0 Pine Grove 95665 38.400264 -120.641274 0 24 None Yes 25.81 Yes Yes Fiber Optic 3 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 84.35 1938.05 0 0 619.44 2557.49 Stayed +3569-JFODW Female 20 Yes 1 Del Mar 92014 32.948262 -117.256086 2 72 None Yes 45.66 Yes Yes DSL 47 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 90.95 6652.45 0 0 3287.52 9939.97 Stayed +3569-VLDHH Male 59 Yes 3 Sacramento 95824 38.517295 -121.439819 0 66 Offer A Yes 29.5 No Yes DSL 76 Yes Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 75.1 5013 0 0 1947 6960 Stayed +3570-YUEKJ Female 40 No 0 Fresno 93725 36.623632 -119.741322 0 42 None Yes 8.71 No Yes DSL 23 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.55 2077.95 0 0 365.82 2443.77 Stayed +3571-DPYUH Male 30 Yes 3 Temecula 92592 33.507255 -117.029473 1 58 Offer B Yes 43.75 Yes Yes Fiber Optic 69 No Yes No Yes Yes No No Yes One Year Yes Credit Card 94.7 5430.35 0 0 2537.5 7967.85 Stayed +3571-RFHAR Male 60 No 0 Santa Paula 93060 34.402343 -119.094824 0 65 Offer B Yes 9.36 Yes Yes Fiber Optic 4 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 109.15 6941.2 0 140 608.4 7689.6 Churned Attitude Attitude of support person +3572-UOLYZ Female 28 No 2 San Jose 95118 37.255479 -121.889838 0 46 None Yes 4.08 Yes Yes Fiber Optic 59 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 84.8 3958.85 0 0 187.68 4146.53 Stayed +3572-UUHRS Male 47 No 0 Castro Valley 94546 37.708327 -122.083473 0 45 None Yes 40.59 No No One Year No Bank Withdrawal 18.85 867.3 0 0 1826.55 2693.85 Stayed +3577-AMVUX Male 59 No 0 Big Bear City 92314 34.278967 -116.773825 0 1 None Yes 14.65 No Yes Cable 15 No No Yes Yes No No No Yes Month-to-Month No Credit Card 55.05 55.05 0 0 14.65 69.7 Joined +3580-GICBM Female 56 Yes 1 Clovis 93611 36.917652 -119.593757 7 61 None Yes 34.84 Yes No Two Year Yes Credit Card 24.2 1445.2 0 0 2125.24 3570.44 Stayed +3580-HYCSP Male 44 Yes 4 Midway City 92655 33.744439 -117.98588 10 72 None Yes 33.01 Yes Yes Fiber Optic 51 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.3 7966.9 0 0 2376.72 10343.62 Stayed +3580-REOAC Male 34 No 0 San Diego 92122 32.85723 -117.209774 0 10 None Yes 49.58 No Yes DSL 17 No No No No No No No Yes Month-to-Month Yes Credit Card 44.85 435.4 0 0 495.8 931.2 Churned Competitor Competitor made better offer +3583-EKAPL Male 25 No 0 Redlands 92373 34.003243 -117.138286 0 1 None Yes 47.22 No Yes Cable 53 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55 55 0 0 47.22 102.22 Churned Competitor Competitor had better devices +3583-KRKMD Male 51 No 0 San Diego 92115 32.762506 -117.07245 0 18 None Yes 26.84 No Yes Fiber Optic 20 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal -1 1373.05 15.57 0 483.12 1840.6 Stayed +3584-WKTTW Male 23 Yes 0 Weed 96094 41.465121 -122.380947 2 51 Offer B Yes 39.32 Yes Yes Fiber Optic 76 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.55 5720.35 0 0 2005.32 7725.67 Stayed +3585-ISXZP Female 53 No 0 Indio 92201 33.713891 -116.237257 0 8 None Yes 29.66 Yes Yes Fiber Optic 12 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 95.65 778.1 0 0 237.28 1015.38 Churned Attitude Attitude of support person +3585-YNADK Female 25 Yes 0 Berkeley 94707 37.897753 -122.279391 2 57 None Yes 6.63 Yes Yes Cable 27 No Yes Yes Yes Yes No No Yes One Year No Bank Withdrawal 74.6 4368.95 0 0 377.91 4746.86 Stayed +3587-PMCOY Male 37 No 0 Placerville 95667 38.733714 -120.795213 0 10 Offer D Yes 46.33 No Yes Fiber Optic 26 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 98.9 1064.95 0 0 463.3 1528.25 Stayed +3588-WSTTJ Female 78 No 0 Los Angeles 90077 34.102084 -118.451629 0 35 Offer C Yes 31.64 Yes Yes Fiber Optic 7 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.05 3554.6 0 0 1107.4 4662 Stayed +3589-PPVKW Male 19 No 0 Pomona 91766 34.042286 -117.756106 0 9 Offer E Yes 38.65 No Yes DSL 26 No No No No No No No Yes Month-to-Month Yes Credit Card 44.4 348.15 0 0 347.85 696 Stayed +3590-TCXTB Male 50 No 0 Cerritos 90703 33.8681 -118.067402 0 1 None Yes 31.97 No No Month-to-Month No Credit Card 20.35 20.35 0 0 31.97 52.32 Joined +3594-BDSOA Female 44 Yes 0 Novato 94947 38.112166 -122.634384 6 24 None Yes 35.86 No No One Year No Credit Card 20.4 482.8 0 0 860.64 1343.44 Stayed +3594-IVHJZ Female 31 No 0 French Gulch 96033 40.740138 -122.587476 0 2 None Yes 47.19 No No Month-to-Month Yes Mailed Check 20.45 42.45 0 0 94.38 136.83 Joined +3594-KADLU Male 33 Yes 0 Witter Springs 95493 39.222323 -122.985488 3 3 Offer E No Yes Cable 25 Yes No No Yes No No No Yes Month-to-Month No Credit Card 35.1 101.1 0 0 0 101.1 Joined +3594-UVONA Female 27 No 0 Costa Mesa 92626 33.678591 -117.905471 0 35 Offer C Yes 8.8 Yes Yes Cable 46 Yes No Yes Yes Yes Yes Yes No One Year Yes Credit Card 85.95 3110.1 0 0 308 3418.1 Churned Price Extra data charges +3597-MVHJT Female 49 No 0 Brawley 92227 33.03933 -115.191857 0 27 None Yes 35.17 Yes Yes Fiber Optic 24 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.6 2595.25 0 0 949.59 3544.84 Stayed +3597-YASZG Female 73 Yes 0 Tustin 92782 33.738543 -117.785046 3 70 Offer A Yes 39.34 Yes Yes Fiber Optic 13 No Yes No Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 104.45 7349.35 0 0 2753.8 10103.15 Stayed +3604-WLABM Female 41 No 0 San Diego 92104 32.741499 -117.127409 0 10 Offer D Yes 12.96 No Yes DSL 29 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 54.25 583 0 0 129.6 712.6 Stayed +3605-JISKB Male 67 Yes 0 Twentynine Palms 92278 34.457829 -116.139589 2 55 None Yes 9.08 Yes Yes Cable 23 Yes Yes No No No No No Yes One Year No Credit Card 60 3316.1 0 0 499.4 3815.5 Stayed +3606-SBKRY Male 35 No 0 Linden 95236 38.047746 -121.030499 0 31 None No Yes DSL 5 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 50.05 1523.4 0 0 0 1523.4 Stayed +3606-TWKGI Male 68 No 0 Rowland Heights 91748 33.976753 -117.897367 0 13 Offer D Yes 32.68 Yes Yes Cable 11 No Yes Yes No Yes Yes No No Month-to-Month Yes Bank Withdrawal 106.9 1364.3 0 10 424.84 1799.14 Churned Competitor Competitor had better devices +3612-YUNGG Male 53 Yes 1 Burbank 91502 34.177267 -118.31003 1 64 None Yes 13.73 Yes Yes Fiber Optic 12 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 109.2 6741.15 17.3 0 878.72 7602.57 Stayed +3612-YVGSJ Female 59 Yes 0 La Honda 94020 37.285677 -122.224165 10 71 None Yes 33 Yes No Two Year Yes Credit Card 24.45 1681.6 0 0 2343 4024.6 Stayed +3617-XLSGQ Female 61 Yes 2 Modesto 95355 37.672906 -120.946594 2 66 None Yes 20.11 Yes Yes Fiber Optic 25 Yes Yes Yes No Yes Yes Yes No Two Year No Bank Withdrawal 109.25 7082.5 0 80 1327.26 8489.76 Stayed +3620-EHIMZ Female 44 Yes 2 Menifee 92584 33.653338 -117.178271 3 52 None Yes 9.87 No No Two Year No Credit Card 19.35 1031.7 0 0 513.24 1544.94 Stayed +3620-MWJNE Male 32 No 0 Homeland 92548 33.761894 -117.120868 0 2 None Yes 19.87 No Yes DSL 19 Yes No No Yes No No No Yes Month-to-Month Yes Credit Card 54.45 87.3 0 0 39.74 127.04 Joined +3621-CEOVK Female 71 Yes 0 Trinity Center 96091 41.081847 -122.700545 1 14 None Yes 47.01 Yes Yes Fiber Optic 19 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.2 1369.8 0 0 658.14 2027.94 Churned Dissatisfaction Service dissatisfaction +3621-CHYVB Female 44 Yes 0 Soquel 95073 37.023669 -121.946461 2 57 None No Yes DSL 14 Yes No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.9 2782.4 0 0 0 2782.4 Stayed +3623-FQBOX Male 34 No 0 Los Angeles 90065 34.108833 -118.229715 0 21 Offer D Yes 44.01 No No Month-to-Month Yes Credit Card 19.95 416.4 0 0 924.21 1340.61 Stayed +3627-FCRDW Female 49 No 0 Hughson 95326 37.5923 -120.853288 0 9 None Yes 24.52 No Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month No Bank Withdrawal 71 672.55 8.35 0 220.68 884.88 Churned Competitor Competitor offered more data +3627-FHKBK Female 28 No 0 Anaheim 92806 33.83796 -117.870494 0 1 None Yes 4.13 No Yes Fiber Optic 51 Yes No No No No No No Yes Month-to-Month No Mailed Check 75.3 75.3 0 0 4.13 79.43 Churned Competitor Competitor had better devices +3629-WEAAM Female 19 No 0 Forbestown 95941 39.531028 -121.24807 0 8 None Yes 45.04 No Yes DSL 73 No No Yes Yes No Yes Yes No Month-to-Month No Mailed Check 64.1 504.05 0 10 360.32 874.37 Stayed +3629-ZNKXA Male 77 No 0 Seiad Valley 96086 41.924174 -123.260788 0 17 None Yes 17.26 No Yes Fiber Optic 25 No Yes Yes No Yes Yes No No Two Year Yes Bank Withdrawal 101.8 1752.45 27.15 90 293.42 2108.72 Stayed +3633-CDBUW Male 25 No 1 Midpines 95345 37.581496 -119.972762 0 17 None Yes 45.92 No Yes DSL 73 No Yes Yes Yes Yes Yes Yes No One Year No Bank Withdrawal 80.85 1445.95 0 50 780.64 2276.59 Stayed +3635-JBPSG Female 49 No 0 Van Nuys 91406 34.195685 -118.490752 0 15 None No Yes DSL 23 No Yes No No No Yes Yes Yes Two Year Yes Credit Card 38.8 603 0 0 0 603 Stayed +3635-QQRQD Male 19 No 0 Westmorland 92281 33.03679 -115.60503 0 62 None Yes 33.68 No No Two Year Yes Credit Card 20.05 1201.65 0 0 2088.16 3289.81 Stayed +3638-DIMPH Female 34 Yes 0 Wilseyville 95257 38.392686 -120.415951 1 13 None Yes 29.49 No Yes DSL 2 No No No No No No No Yes One Year No Bank Withdrawal 43.8 592.65 0 0 383.37 976.02 Stayed +3638-VBZTA Male 62 No 0 Baldwin Park 91706 34.098275 -117.967399 0 68 None Yes 11.5 Yes Yes DSL 29 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 86.5 5882.75 0 0 782 6664.75 Stayed +3638-WEABW Female 25 Yes 0 Los Angeles 90025 34.046174 -118.446333 1 58 Offer B Yes 48.98 Yes Yes Cable 76 No Yes No Yes No No No Yes Two Year Yes Credit Card 59.9 3505.1 0 0 2840.84 6345.94 Stayed +3639-XJHKQ Female 52 No 3 San Jose 95135 37.28682 -121.723877 0 19 Offer D Yes 36.48 No Yes DSL 20 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 60.6 1297.8 0 0 693.12 1990.92 Stayed +3640-JQGJG Male 25 Yes 3 Pasadena 91101 34.146635 -118.139225 0 13 None Yes 6.18 No Yes Cable 59 No No No No No No No No Month-to-Month No Bank Withdrawal 44.8 559.2 37.49 90 80.34 692.05 Stayed +3640-PHQXK Female 54 No 0 Union City 94587 37.59485 -122.051521 0 31 None Yes 6.33 Yes Yes Fiber Optic 11 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.9 2806.9 41.18 0 196.23 2961.95 Churned Dissatisfaction Service dissatisfaction +3642-BYHDO Female 34 Yes 1 Downey 90240 33.956228 -118.120993 4 71 Offer A Yes 12.22 No No Two Year No Bank Withdrawal 19.9 1389.35 0 0 867.62 2256.97 Stayed +3642-GKTCT Female 58 No 0 Oceanside 92057 33.254497 -117.285879 0 61 Offer B Yes 5.55 Yes Yes Fiber Optic 7 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 115.1 6993.65 0 0 338.55 7332.2 Stayed +3643-AHCFP Male 74 Yes 0 Selma 93662 36.545322 -119.642281 1 7 None Yes 21.91 Yes Yes Cable 11 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.6 644.35 0 0 153.37 797.72 Churned Competitor Competitor made better offer +3644-QXEHN Male 60 Yes 1 Smartville 95977 39.176595 -121.291692 1 13 Offer D Yes 44.05 No Yes Fiber Optic 19 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 97 1334.45 0 0 572.65 1907.1 Stayed +3645-DEYGF Male 29 No 1 Northridge 91325 34.236683 -118.517588 0 1 None Yes 7.57 No No Month-to-Month No Credit Card 20.75 20.75 0 0 7.57 28.32 Joined +3646-ITDGM Female 42 No 0 Sacramento 95822 38.512569 -121.495184 0 56 Offer B Yes 32.88 No No Two Year No Bank Withdrawal 19.7 1051.9 0 0 1841.28 2893.18 Stayed +3647-GMGDH Male 52 Yes 0 Jackson 95642 38.336216 -120.76901 7 22 None Yes 37.8 No Yes Fiber Optic 15 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 94.7 1914.9 0 0 831.6 2746.5 Churned Attitude Attitude of support person +3648-GZPHF Male 48 Yes 3 San Marcos 92069 33.162624 -117.170863 2 32 Offer C No Yes DSL 53 No No Yes Yes No No No Yes One Year Yes Mailed Check 36.25 1151.05 0 0 0 1151.05 Stayed +3649-JPUGY Male 26 No 0 San Bernardino 92407 34.250069 -117.393949 0 72 Offer A Yes 44.46 Yes Yes DSL 48 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 88.6 6201.95 0 0 3201.12 9403.07 Stayed +3653-NCRDJ Male 39 Yes 1 Sacramento 95821 38.625096 -121.383658 10 43 None Yes 14.97 No No One Year Yes Credit Card 19.2 776.25 9.48 0 643.71 1410.48 Stayed +3654-ARMGP Female 60 No 0 Los Angeles 90064 34.037251 -118.423573 0 61 None Yes 19.58 Yes Yes DSL 22 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 88.65 5321.25 0 0 1194.38 6515.63 Stayed +3655-SNQYZ Female 48 Yes 0 Los Angeles 90017 34.052842 -118.264495 7 69 Offer A Yes 33.23 Yes Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 113.25 7895.15 0 0 2292.87 10188.02 Stayed +3656-TKRVZ Female 19 No 0 Chula Vista 91910 32.636792 -117.054989 0 3 None Yes 1.24 No Yes DSL 52 Yes Yes No No No No Yes Yes Month-to-Month No Bank Withdrawal 55.35 165.2 0 0 3.72 168.92 Churned Competitor Competitor offered more data +3657-COGMW Female 76 No 0 San Luis Obispo 93405 35.236549 -120.727344 0 52 None Yes 11.01 Yes Yes Fiber Optic 18 Yes Yes Yes No Yes Yes No Yes Two Year No Credit Card 108.1 5839.3 0 0 572.52 6411.82 Stayed +3658-KIBGF Female 19 No 0 Los Angeles 90068 34.137411 -118.328915 0 1 None Yes 44.36 No Yes DSL 58 Yes Yes No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 54.9 54.9 0 0 44.36 99.26 Churned Dissatisfaction Network reliability +3658-QQJYD Male 56 No 0 Santa Monica 90401 34.015481 -118.493231 0 62 Offer B Yes 38.33 No Yes Cable 30 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 74.3 4698.05 0 0 2376.46 7074.51 Stayed +3662-FXJFO Female 44 No 0 Redondo Beach 90278 33.873395 -118.37019 0 54 Offer B Yes 10.83 No No Two Year Yes Credit Card 20.5 1035.7 0 0 584.82 1620.52 Stayed +3663-MITLP Female 43 No 0 Marina 93933 36.689582 -121.758398 0 15 None Yes 16.82 No Yes Fiber Optic 26 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.25 1457.25 0 0 252.3 1709.55 Churned Dissatisfaction Lack of self-service on Website +3665-JATSN Female 19 No 0 Mount Shasta 96067 41.33832 -122.290756 0 19 None No Yes DSL 59 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 39.7 710.05 0 110 0 820.05 Stayed +3668-QPYBK Male 37 No 0 Los Angeles 90003 33.964131 -118.272783 0 2 None Yes 10.47 No Yes DSL 21 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 53.85 108.15 0 0 20.94 129.09 Churned Competitor Competitor made better offer +3669-LVWZB Male 20 No 0 Tahoma 96142 39.061227 -120.179546 0 5 None No Yes DSL 59 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 51 305.95 0 0 0 305.95 Churned Price Long distance charges +3669-OYSJI Male 47 No 0 Porter Ranch 91326 34.281911 -118.556218 0 1 Offer E Yes 48.58 No Yes DSL 21 No No No No No No No Yes Month-to-Month No Credit Card 46.2 46.2 0 0 48.58 94.78 Churned Attitude Attitude of support person +3669-WHAFY Female 57 Yes 0 Whittier 90604 33.929704 -118.01208 7 71 Offer A Yes 9.44 Yes Yes Fiber Optic 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 115.15 8078.1 0 0 670.24 8748.34 Stayed +3671-SHRSP Male 46 Yes 0 Marina 93933 36.689582 -121.758398 1 4 Offer E Yes 14.3 No Yes Fiber Optic 2 No No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 80.6 319.15 0 0 57.2 376.35 Churned Competitor Competitor offered more data +3672-YITQD Male 71 Yes 0 Castaic 91384 34.506627 -118.699048 1 36 Offer C Yes 31.65 Yes Yes Fiber Optic 15 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.1 3021.6 0 0 1139.4 4161 Churned Competitor Competitor made better offer +3675-EQOZA Male 40 No 0 Newport Beach 92660 33.634626 -117.874882 0 5 Offer E Yes 42.52 No No Month-to-Month No Bank Withdrawal 20.65 93.55 0 0 212.6 306.15 Stayed +3675-YDUPJ Male 29 No 0 Rancho Cucamonga 91737 34.245289 -117.642503 0 10 Offer D Yes 1.98 No No Month-to-Month Yes Credit Card 19.85 193.05 0 0 19.8 212.85 Stayed +3677-IYRBF Female 73 No 0 Newcastle 95658 38.883224 -121.15918 0 2 None No Yes DSL 13 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 30.4 78.65 0 0 0 78.65 Churned Attitude Attitude of support person +3677-TNKIO Female 27 No 0 Templeton 93465 35.536115 -120.739231 0 14 None Yes 36.25 No Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Credit Card 71 914 0 0 507.5 1421.5 Churned Other Don't know +3678-MNGZX Male 45 Yes 3 Porter Ranch 91326 34.281911 -118.556218 1 68 Offer A Yes 35.89 No No Two Year No Bank Withdrawal 19.95 1377.7 28.98 0 2440.52 3789.24 Stayed +3679-XASPY Female 38 Yes 2 Inglewood 90305 33.958134 -118.330905 1 1 Offer E Yes 16.44 No No Month-to-Month No Bank Withdrawal 19.45 19.45 0 0 16.44 35.89 Joined +3680-CTHUH Male 22 No 0 Kneeland 95549 40.664483 -123.865325 0 60 None Yes 44.24 Yes Yes Fiber Optic 52 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 116.6 7049.5 0 0 2654.4 9703.9 Stayed +3682-YEUWS Male 27 Yes 1 Tulelake 96134 41.813521 -121.492666 4 10 None Yes 4.16 Yes No Month-to-Month Yes Credit Card 24.4 253.9 0 0 41.6 295.5 Stayed +3683-QKIUE Female 51 No 0 San Francisco 94107 37.768881 -122.395521 0 6 Offer E Yes 21.91 No Yes DSL 12 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 50.8 288.05 0 0 131.46 419.51 Churned Competitor Competitor offered higher download speeds +3685-YLCMQ Male 34 No 0 Dobbins 95935 39.381174 -121.21191 0 58 Offer B Yes 41.14 Yes Yes Fiber Optic 25 No No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 104.65 6219.6 0 40 2386.12 8645.72 Churned Dissatisfaction Service dissatisfaction +3688-FTHLT Female 56 No 0 Flournoy 96029 39.84784 -122.544556 0 16 None Yes 42.73 Yes Yes DSL 23 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 63.05 1067.05 0 10 683.68 1760.73 Stayed +3689-MOZGR Female 30 No 0 Irvine 92618 33.667145 -117.732135 0 29 None No Yes Cable 59 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 31.2 926.2 0 0 0 926.2 Stayed +3692-JHONH Female 70 Yes 0 Kettleman City 93239 35.996923 -120.000951 9 52 None Yes 27.74 Yes Yes Fiber Optic 18 No Yes Yes No Yes Yes No No One Year Yes Bank Withdrawal 106.5 5621.85 0 90 1442.48 7154.33 Stayed +3694-DELSO Male 56 Yes 3 Olancha 93549 36.296851 -117.865469 3 4 None No Yes DSL 53 Yes No No No Yes No No Yes Month-to-Month No Credit Card 38.55 156.1 0 0 0 156.1 Stayed +3694-GLTJM Female 62 No 0 Corning 96021 39.913777 -122.289984 0 5 None Yes 41.93 No No Month-to-Month Yes Credit Card 19.65 92.05 0 0 209.65 301.7 Stayed +3696-DFHHB Female 50 No 0 Big Bend 96011 41.096569 -121.879082 0 68 None Yes 9.82 Yes No Two Year No Bank Withdrawal 25.5 1821.8 16.85 0 667.76 2472.71 Stayed +3696-XRIEN Female 59 No 0 San Jose 95124 37.257063 -121.923037 0 50 Offer B Yes 21.25 Yes Yes DSL 2 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 82.5 4179.1 21.35 0 1062.5 5220.25 Stayed +3701-SFMUH Male 63 Yes 3 Trabuco Canyon 92679 33.631119 -117.567346 6 7 Offer E Yes 5.17 No Yes Cable 51 Yes No No No Yes Yes Yes Yes Month-to-Month No Credit Card 69.7 516.15 0 0 36.19 552.34 Stayed +3703-KBKZP Male 70 No 0 Standish 96128 40.346634 -120.386422 0 16 Offer D Yes 22.02 Yes Yes Fiber Optic 5 No No No No No No No Yes Two Year Yes Bank Withdrawal 74.45 1261.35 0 0 352.32 1613.67 Stayed +3703-TTEPD Male 28 No 0 Irvine 92614 33.680302 -117.833296 0 21 None Yes 16.16 No Yes DSL 42 Yes No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 65.35 1424.4 0 0 339.36 1763.76 Stayed +3703-VAVCL Male 51 Yes 0 Strawberry Valley 95981 39.58458 -121.093256 1 2 None Yes 46.92 No Yes Fiber Optic 7 No No Yes Yes No Yes Yes Yes Month-to-Month No Credit Card 90 190.05 0 0 93.84 283.89 Churned Competitor Competitor made better offer +3704-IEAXF Female 49 Yes 3 Los Angeles 90063 34.044271 -118.185237 9 72 None No Yes DSL 53 No Yes No Yes Yes Yes Yes Yes Two Year No Credit Card 53.65 3784 0 0 0 3784 Stayed +3705-PSNGL Male 49 No 0 Cerritos 90703 33.8681 -118.067402 0 45 Offer B Yes 25.4 No No One Year Yes Bank Withdrawal 20.4 930.45 0 0 1143 2073.45 Churned Price Long distance charges +3705-RHRFR Female 52 Yes 0 Ukiah 95482 39.134075 -123.23422 6 69 None Yes 45.35 Yes Yes Fiber Optic 19 Yes No No No Yes Yes Yes Yes Two Year No Bank Withdrawal 99.15 6875.35 0 0 3129.15 10004.5 Stayed +3707-GNWHM Male 28 No 0 Carmel Valley 93924 36.414611 -121.6386 0 1 None Yes 21.8 Yes Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Mailed Check 74.25 74.25 0 0 21.8 96.05 Churned Other Don't know +3707-LRWZD Female 44 No 0 Oakland 94611 37.828416 -122.216005 0 32 None Yes 40.26 Yes Yes Fiber Optic 14 No No No No Yes No No Yes One Year No Bank Withdrawal 84.05 2781.85 0 0 1288.32 4070.17 Churned Other Moved +3709-OIJEA Male 51 No 0 Geyserville 95441 38.731771 -123.064272 0 26 None Yes 29.72 No Yes Fiber Optic 11 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal -2 2184.6 0 0 772.72 2957.32 Stayed +3712-PKXZA Male 22 Yes 0 Glendale 91201 34.17051 -118.289463 3 61 None Yes 19.27 No No One Year Yes Credit Card 20.55 1252 0 0 1175.47 2427.47 Stayed +3714-JTVOV Female 76 Yes 0 Crows Landing 95313 37.435664 -121.049056 1 42 Offer B Yes 2.9 No Yes Fiber Optic 21 Yes No No No No No No Yes Month-to-Month Yes Credit Card 74.15 3229.4 0 0 121.8 3351.2 Churned Attitude Attitude of support person +3714-NTNFO Female 49 No 0 Los Angeles 90048 34.072945 -118.37267 0 49 Offer B Yes 27.2 Yes Yes Fiber Optic 24 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.5 3906.7 0 0 1332.8 5239.5 Stayed +3714-XPXBW Female 43 No 0 Santa Cruz 95062 36.974575 -121.991149 0 37 None Yes 42.41 Yes Yes DSL 4 Yes Yes Yes Yes Yes No No No Month-to-Month Yes Credit Card 78.9 2976.95 0 30 1569.17 4576.12 Stayed +3716-BDVDB Male 62 No 0 San Diego 92130 32.957195 -117.202542 0 1 Offer E Yes 38.66 No Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.1 69.1 0 0 38.66 107.76 Churned Competitor Competitor made better offer +3716-LRGXK Male 27 Yes 0 San Jose 95136 37.270938 -121.851046 0 60 None Yes 10.05 Yes Yes Fiber Optic 48 No No Yes No Yes Yes Yes Yes Two Year No Credit Card 101.15 6067.4 0 0 603 6670.4 Stayed +3716-UVSPD Male 54 No 0 San Juan Capistrano 92675 33.521447 -117.602555 0 1 None Yes 14.97 No Yes DSL 5 No No No Yes No No No No Month-to-Month Yes Bank Withdrawal -1 49.3 0 10 14.97 74.27 Joined +3717-FDJFU Male 19 No 1 Montgomery Creek 96065 40.877552 -121.885884 0 5 Offer E Yes 29.15 No No Two Year No Credit Card 20.45 106.9 0 0 145.75 252.65 Stayed +3717-LNXKW Male 36 Yes 0 Glenn 95943 39.597975 -122.032248 3 38 None Yes 12.71 Yes Yes Fiber Optic 9 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 91.7 3479.05 0 0 482.98 3962.03 Stayed +3717-OEAUQ Male 37 No 0 Ione 95640 38.33788 -120.954202 0 2 Offer E Yes 2.72 No Yes Fiber Optic 14 No No No No No No No No Month-to-Month No Credit Card -1 129.2 0 10 5.44 144.64 Joined +3717-OFRTN Male 48 No 0 Dublin 94568 37.713926 -121.928425 0 1 Offer E Yes 5.32 No No Month-to-Month No Bank Withdrawal 19.75 19.75 0 0 5.32 25.07 Joined +3719-TDVQB Female 68 Yes 0 Ripon 95366 37.750778 -121.13238 3 54 None Yes 23.94 No No Two Year Yes Mailed Check 18.95 1031.1 0 0 1292.76 2323.86 Stayed +3720-DBRWL Male 20 Yes 0 Tehama 96090 40.021787 -122.127576 5 51 Offer B Yes 6.89 No Yes Cable 41 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 83.85 4307.1 0 0 351.39 4658.49 Stayed +3721-CNEYS Female 45 No 0 Douglas City 96024 40.586588 -122.903677 0 2 None Yes 15.33 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.95 137.95 0 0 30.66 168.61 Churned Dissatisfaction Poor expertise of phone support +3721-CNZHX Male 49 No 0 Berkeley 94704 37.871416 -122.246597 0 15 None Yes 5.54 No No One Year No Credit Card 19.8 304.6 0 0 83.1 387.7 Stayed +3721-WKIIL Female 62 No 0 Smartville 95977 39.176595 -121.291692 0 27 None Yes 15.41 No No Two Year Yes Mailed Check 19.6 561.15 13.07 0 416.07 964.15 Stayed +3722-WPXTK Male 23 No 0 Benton 93512 37.653947 -118.231443 0 1 None Yes 14.26 No Yes Fiber Optic 46 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 88.35 88.35 0 0 14.26 102.61 Churned Competitor Competitor offered higher download speeds +3723-BFBGR Male 74 No 0 Borrego Springs 92004 33.200369 -116.192313 0 24 None Yes 8.66 Yes Yes Cable 27 No Yes No No No No No No Two Year No Credit Card 54.8 1291.3 0 110 207.84 1609.14 Stayed +3724-BSCVH Male 37 Yes 1 Mecca 92254 33.543835 -115.993906 0 10 Offer D Yes 37.59 No No One Year No Credit Card 20.45 242.4 0 0 375.9 618.3 Stayed +3724-UCSHY Male 48 Yes 3 Reedley 93654 36.636638 -119.421842 5 6 Offer E Yes 36.54 No No Month-to-Month No Credit Card 19.55 122.9 0 0 219.24 342.14 Stayed +3726-TBHQT Male 25 Yes 1 Catheys Valley 95306 37.394411 -120.127262 0 71 None Yes 25.45 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114 8175.9 0 0 1806.95 9982.85 Stayed +3727-JEZTU Female 29 No 0 Bakersfield 93312 35.392599 -119.245341 0 1 None Yes 45.91 No No Month-to-Month No Credit Card 20.4 20.4 0 0 45.91 66.31 Joined +3727-OVPRY Male 32 Yes 3 Calabasas 91302 34.130861 -118.68346 3 66 Offer A Yes 42.84 Yes No One Year Yes Credit Card 25.7 1714.55 0 0 2827.44 4541.99 Stayed +3727-OWVYD Male 24 No 0 Campo 91906 32.673483 -116.472863 0 35 None Yes 38.38 No Yes DSL 82 Yes Yes Yes No No No No Yes One Year No Mailed Check 61.2 2021.2 0 0 1343.3 3364.5 Stayed +3727-RJMEO Male 34 Yes 0 Rohnert Park 94928 38.34719 -122.697822 3 6 None Yes 8.59 Yes Yes Fiber Optic 28 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 82.85 460.25 48.95 0 51.54 462.84 Churned Competitor Competitor had better devices +3729-OWRVL Male 80 No 0 Pixley 93256 35.957019 -119.330928 0 65 None Yes 44.23 Yes Yes Fiber Optic 27 Yes No Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 110.35 7246.15 0 0 2874.95 10121.1 Stayed +3733-LSYCE Female 22 Yes 0 Samoa 95564 40.809636 -124.189977 6 15 None Yes 30.09 No Yes Fiber Optic 71 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 75.35 1114.55 0 0 451.35 1565.9 Stayed +3733-UOCWF Male 78 Yes 0 Helendale 92342 34.757783 -117.33997 5 61 Offer B Yes 46.65 Yes Yes Fiber Optic 23 No Yes No Yes No No No Yes One Year Yes Bank Withdrawal 85.55 5251.75 0 0 2845.65 8097.4 Stayed +3733-ZEECP Male 29 Yes 2 Inglewood 90301 33.956445 -118.358634 3 22 None Yes 27.91 No Yes Cable 27 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 51.1 1232.9 0 0 614.02 1846.92 Stayed +3736-BLEPA Male 50 No 0 Folsom 95630 38.672638 -121.147403 0 28 Offer C Yes 13.69 No Yes Fiber Optic 12 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 91.25 2483.65 0 0 383.32 2866.97 Stayed +3737-GCSPV Female 60 Yes 0 Millbrae 94030 37.601248 -122.403099 5 11 None Yes 26.88 Yes Yes Fiber Optic 19 Yes No No Yes Yes No No Yes Month-to-Month Yes Credit Card 96.2 1222.05 0 0 295.68 1517.73 Churned Competitor Competitor had better devices +3737-XBQDD Male 57 No 0 Mount Laguna 91948 32.830852 -116.444601 0 24 Offer C Yes 13.13 Yes Yes Fiber Optic 14 No Yes Yes No No No No No Month-to-Month Yes Bank Withdrawal 84.85 2048.8 0 80 315.12 2443.92 Stayed +3739-YBWAB Male 37 Yes 0 Paramount 90723 33.897122 -118.164432 7 36 Offer C No Yes Cable 23 Yes No Yes No No No No Yes One Year No Mailed Check 35.35 1317.95 0 0 0 1317.95 Stayed +3740-RLMVT Male 79 Yes 0 Saint Helena 94574 38.581354 -122.296283 7 67 Offer A Yes 42.07 No Yes Cable 12 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 60.95 4119.4 17.19 0 2818.69 6920.9 Stayed +3744-ZBHON Female 64 No 0 Highland 92346 34.129677 -117.154277 0 3 None Yes 31.81 No No Month-to-Month No Bank Withdrawal 20.2 65.95 0 0 95.43 161.38 Joined +3744-ZRRDZ Male 25 No 0 Torrance 90501 33.833699 -118.314387 0 21 Offer D Yes 12.76 Yes Yes Fiber Optic 48 No Yes No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 82.35 1852.85 0 0 267.96 2120.81 Churned Dissatisfaction Network reliability +3745-HRPHI Male 49 Yes 3 Yuba City 95993 39.075694 -121.70606 0 66 None No Yes DSL 28 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 54.65 3632 46.75 0 0 3585.25 Stayed +3746-EUBYR Male 63 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 1 Offer E Yes 44.73 Yes Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.6 74.6 0 0 44.73 119.33 Churned Competitor Competitor made better offer +3748-FVMZZ Male 33 No 0 Oakland 94610 37.808731 -122.238708 0 4 None No Yes DSL 13 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 40.05 162.45 0 0 0 162.45 Stayed +3750-CKVKH Male 58 No 0 Clearlake Oaks 95423 39.07116 -122.598542 0 2 None Yes 11.75 No Yes Fiber Optic 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 67.75 116.65 0 0 23.5 140.15 Churned Other Don't know +3750-RNQKR Female 38 No 0 Alameda 94501 37.774633 -122.274434 0 12 None Yes 18.12 No No Month-to-Month No Credit Card 19.45 246.25 0 0 217.44 463.69 Stayed +3750-YHRYO Male 64 Yes 0 Glendora 91741 34.14649 -117.849815 1 7 None Yes 21.09 No No One Year No Mailed Check 20.65 150 0 0 147.63 297.63 Stayed +3751-KTZEL Female 62 No 0 Yorkville 95494 38.888351 -123.239647 0 1 Offer E No Yes DSL 22 No No No No No Yes Yes Yes Month-to-Month No Mailed Check 35.05 35.05 0 0 0 35.05 Churned Competitor Competitor offered higher download speeds +3752-CQSJI Female 59 Yes 1 San Anselmo 94960 37.99272 -122.575026 1 13 Offer D Yes 16.4 No No Month-to-Month Yes Credit Card 20.45 254.5 0 0 213.2 467.7 Stayed +3753-TSEMP Female 21 Yes 0 San Diego 92139 32.677716 -117.047666 1 15 None Yes 12.27 No Yes Fiber Optic 76 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 88.15 1390.6 0 0 184.05 1574.65 Churned Dissatisfaction Product dissatisfaction +3754-DXMRT Male 78 No 0 San Pablo 94806 37.980269 -122.342635 0 2 None Yes 43.66 No Yes DSL 25 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.15 92.65 0 0 87.32 179.97 Churned Attitude Attitude of support person +3755-JBMNH Male 78 Yes 0 Huntington Beach 92648 33.679659 -118.016195 1 16 None Yes 45.9 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71.8 1167.8 0 0 734.4 1902.2 Churned Competitor Competitor offered more data +3756-VNWDH Male 66 Yes 0 Pasadena 91101 34.146635 -118.139225 6 65 None Yes 32.08 Yes Yes Fiber Optic 8 Yes No No No Yes Yes No Yes One Year Yes Bank Withdrawal 100.75 6674.65 0 0 2085.2 8759.85 Stayed +3757-NJYBX Male 77 Yes 0 Nipomo 93444 35.050345 -120.489599 3 32 None Yes 7.92 Yes Yes Fiber Optic 3 No Yes Yes No Yes Yes No Yes Month-to-Month No Bank Withdrawal 106.35 3520.75 0 0 253.44 3774.19 Churned Other Moved +3758-CKOQL Female 20 Yes 0 Valyermo 93563 34.39583 -117.734568 7 59 Offer B Yes 41.15 Yes Yes Fiber Optic 48 Yes Yes Yes Yes No Yes Yes No One Year Yes Credit Card 107 6152.3 0 0 2427.85 8580.15 Stayed +3761-FLYZI Female 69 Yes 0 Los Angeles 90011 34.00709 -118.258681 4 65 None Yes 48.53 Yes Yes Fiber Optic 9 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 108.8 7082.45 21.52 0 3154.45 10215.38 Stayed +3763-GCZHZ Male 23 Yes 0 Hathaway Pines 95233 38.184914 -120.364085 1 66 Offer A Yes 20.07 Yes Yes Fiber Optic 85 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.05 6890 0 0 1324.62 8214.62 Churned Competitor Competitor offered more data +3764-MNMOI Male 49 No 0 Boulevard 91905 32.677097 -116.304991 0 46 Offer B Yes 30.99 No No Two Year No Credit Card 19.2 908.15 0 0 1425.54 2333.69 Stayed +3765-JXVKY Female 23 No 0 Paynes Creek 96075 40.343213 -121.815412 0 1 Offer E Yes 44.11 No Yes Fiber Optic 69 No Yes No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 74.7 74.7 0 0 44.11 118.81 Churned Competitor Competitor offered more data +3766-EJLFL Female 55 Yes 3 Mill Creek 96061 40.331975 -121.460674 1 68 None Yes 18.42 Yes Yes Fiber Optic 53 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.05 7508.55 0 0 1252.56 8761.11 Stayed +3768-NLUBH Male 73 Yes 0 Torrance 90503 33.840399 -118.353714 1 57 Offer B Yes 42.1 Yes Yes Fiber Optic 3 No No Yes No Yes Yes No Yes Month-to-Month No Bank Withdrawal 100.6 5746.15 0 0 2399.7 8145.85 Churned Dissatisfaction Network reliability +3768-VHXQO Male 19 Yes 0 Redondo Beach 90278 33.873395 -118.37019 9 67 Offer A Yes 3.28 Yes No Two Year No Credit Card 24.85 1583.5 0 0 219.76 1803.26 Stayed +3769-MHZNV Female 61 Yes 3 Salyer 95563 40.89866 -123.539754 2 33 None Yes 24.27 No No Two Year No Credit Card 20.1 670.35 0 0 800.91 1471.26 Stayed +3771-PZOBW Male 38 No 0 Solvang 93463 34.624399 -120.137875 0 20 Offer D Yes 25.41 Yes Yes Fiber Optic 27 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 90.7 1781.35 0 0 508.2 2289.55 Stayed +3774-VBNXY Female 23 Yes 0 Hawaiian Gardens 90716 33.830431 -118.074071 1 64 None Yes 36.24 No No Two Year No Credit Card 20.2 1277.75 0 0 2319.36 3597.11 Stayed +3776-EKTKM Female 79 No 0 Burbank 91501 34.188339 -118.300942 0 1 None No Yes Cable 26 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 36.45 36.45 0 0 0 36.45 Churned Dissatisfaction Service dissatisfaction +3777-XROBG Female 52 Yes 2 Echo Lake 95721 38.851842 -120.076204 4 58 None Yes 43.52 No No Two Year No Credit Card 19.55 1079.65 0 0 2524.16 3603.81 Stayed +3778-FOAQW Female 33 Yes 0 San Diego 92127 33.017518 -117.118456 1 24 Offer C Yes 32.86 No No One Year No Credit Card 20.15 456.85 0 0 788.64 1245.49 Stayed +3779-OSWCF Female 38 Yes 0 Dillon Beach 94929 38.24458 -122.956268 8 71 None Yes 12.12 Yes Yes Cable 23 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 93.2 6506.15 0 0 860.52 7366.67 Stayed +3780-DDGSE Male 77 Yes 1 Shoshone 92384 35.924252 -116.188668 6 35 Offer C Yes 14.19 No Yes DSL 17 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 76.05 2747.2 0 0 496.65 3243.85 Stayed +3780-YVMFA Female 33 Yes 1 Long Beach 90803 33.760458 -118.129725 1 8 None Yes 29.94 No Yes Cable 17 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 68.55 564.35 0 0 239.52 803.87 Stayed +3785-KTYSH Male 24 No 0 Mission Hills 91345 34.266389 -118.459744 0 53 None Yes 34.16 Yes No Two Year No Credit Card 24.6 1279 37.68 0 1810.48 3051.8 Stayed +3785-NRHYR Male 40 No 0 Bridgeport 93517 38.184583 -119.286558 0 1 None Yes 16.91 No No Month-to-Month No Credit Card 19.65 19.65 0 0 16.91 36.56 Joined +3786-WOVKF Female 69 Yes 0 Anaheim 92807 33.848733 -117.788357 8 72 Offer A Yes 7.85 Yes Yes Fiber Optic 20 Yes Yes No No Yes Yes Yes No One Year Yes Bank Withdrawal 106.85 7677.4 0 100 565.2 8342.6 Stayed +3787-TRIAL Male 23 Yes 9 San Ardo 93450 35.996008 -120.85305 1 21 Offer D No Yes DSL 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 26.05 565.75 0 0 0 565.75 Stayed +3791-LGQCY Female 68 Yes 0 Loomis 95650 38.809175 -121.171375 1 56 None Yes 33.81 Yes Yes Cable 29 No No Yes No Yes Yes No No Month-to-Month Yes Bank Withdrawal 100.65 5688.05 0 130 1893.36 7711.41 Churned Attitude Attitude of support person +3793-MMFUH Female 73 No 0 Davis 95618 38.544002 -121.685559 0 13 None Yes 19.03 Yes Yes Fiber Optic 24 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.05 1290 0 0 247.39 1537.39 Churned Competitor Competitor made better offer +3794-NFNCH Male 53 Yes 0 Bella Vista 96008 40.722733 -122.109666 10 30 Offer C Yes 23.16 No Yes DSL 6 No No Yes No No No No Yes Month-to-Month Yes Credit Card 50 1474.9 0 0 694.8 2169.7 Stayed +3795-CAWEX Male 21 Yes 2 Whitmore 96096 40.637105 -121.906949 5 70 Offer A Yes 40.77 Yes Yes Fiber Optic 71 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 116.55 8152.3 0 0 2853.9 11006.2 Stayed +3795-GWTRD Female 58 Yes 0 Los Angeles 90048 34.072945 -118.37267 7 63 None Yes 6.33 No Yes Cable 30 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 75.55 4707.85 0 0 398.79 5106.64 Stayed +3796-ENZGF Male 52 Yes 0 The Sea Ranch 95497 38.696659 -123.436861 2 63 None Yes 48.14 Yes Yes Cable 28 No Yes No Yes No Yes Yes No Two Year No Credit Card 67.25 4234.15 0 150 3032.82 7416.97 Stayed +3797-FKOGQ Male 31 No 2 Canoga Park 91303 34.19829 -118.602203 0 11 None Yes 5.84 Yes Yes Fiber Optic 10 No No No No No Yes Yes No Month-to-Month No Bank Withdrawal 86.2 893.2 0 30 64.24 987.44 Stayed +3797-VTIDR Male 55 Yes 0 San Jose 95121 37.304681 -121.809955 3 1 Offer E No Yes DSL 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 23.45 23.45 0 0 0 23.45 Churned Price Price too high +3798-EPWRR Female 74 No 0 Beverly Hills 90212 34.062095 -118.401508 0 2 Offer E Yes 19.09 No Yes DSL 30 No No No No No No No Yes Month-to-Month No Bank Withdrawal 43.95 85.1 0 0 38.18 123.28 Joined +3799-ISUZQ Male 49 Yes 0 California Hot Springs 93207 35.865795 -118.69759 9 7 None Yes 35.42 No Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.95 529.5 0 0 247.94 777.44 Churned Dissatisfaction Poor expertise of online support +3800-LYTRK Female 52 No 0 Point Reyes Station 94956 38.060264 -122.830646 0 14 None Yes 27.68 No Yes DSL 26 Yes No No Yes No No No No One Year No Credit Card -8 795.15 0 100 387.52 1282.67 Stayed +3801-HMYNL Male 44 Yes 0 Brooks 95606 38.809804 -122.241383 1 1 None Yes 32.35 No Yes Fiber Optic 18 No No No No Yes Yes Yes Yes Month-to-Month No Mailed Check 89.15 89.15 0 0 32.35 121.5 Churned Competitor Competitor had better devices +3803-KMQFW Female 25 Yes 2 Brea 92821 33.930199 -117.862898 1 1 None Yes 37.92 No No Month-to-Month No Credit Card 20.55 20.55 0 0 37.92 58.47 Churned Attitude Attitude of support person +3804-RVTGV Male 55 Yes 0 Mountain View 94043 37.419725 -122.062947 6 50 Offer B Yes 42.21 Yes Yes Fiber Optic 14 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.85 5017.9 0 0 2110.5 7128.4 Churned Price Price too high +3806-DXQOM Female 47 No 0 Baker 92309 35.28952 -116.092214 0 4 Offer E No Yes DSL 4 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 33.65 137.85 0 0 0 137.85 Churned Attitude Attitude of service provider +3806-YAZOV Female 44 No 0 Lagunitas 94938 38.021772 -122.691744 0 3 Offer E Yes 6.61 No No Month-to-Month No Credit Card 18.8 56 0 0 19.83 75.83 Joined +3807-BPOMJ Female 59 Yes 0 Dobbins 95935 39.381174 -121.21191 6 55 Offer B Yes 24.93 No Yes Fiber Optic 17 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94.75 5276.1 0 0 1371.15 6647.25 Stayed +3807-XHCJH Female 21 Yes 3 Fish Camp 93623 37.483535 -119.679414 4 1 None Yes 6.86 No No Month-to-Month No Bank Withdrawal 20 20 0 0 6.86 26.86 Joined +3808-HFKDE Female 35 No 0 Alhambra 91801 34.090925 -118.128164 0 20 Offer D Yes 4.15 No Yes Cable 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.35 927.15 0 0 83 1010.15 Stayed +3810-DVDQQ Female 28 Yes 1 Shasta Lake 96019 40.692523 -122.369876 10 72 None Yes 47.02 Yes Yes Fiber Optic 48 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 117.6 8308.9 5.44 0 3385.44 11688.9 Stayed +3810-PJUHR Male 63 Yes 1 Morongo Valley 92256 34.097863 -116.594561 6 70 Offer A Yes 10.46 Yes No Two Year No Credit Card 25.35 1715.15 0 0 732.2 2447.35 Stayed +3811-VBYBZ Male 61 No 0 Lytle Creek 92358 34.238162 -117.534306 0 7 None Yes 47.03 Yes Yes Fiber Optic 2 No Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 99.8 673.25 0 10 329.21 1012.46 Churned Competitor Competitor had better devices +3812-LRZIR Female 51 Yes 1 Desert Hot Springs 92240 33.948558 -116.516976 1 27 None Yes 35.52 Yes No Two Year No Bank Withdrawal 24.5 761.95 0 0 959.04 1720.99 Stayed +3813-DHBBB Male 39 Yes 0 Cedarville 96104 41.505916 -120.152505 10 67 None No Yes DSL 6 Yes Yes No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 50.95 3521.7 0 0 0 3521.7 Stayed +3814-MLAXC Female 58 No 0 Hayward 94545 37.62984 -122.120843 0 31 None Yes 16.63 Yes Yes Fiber Optic 12 No No No Yes No No No Yes Month-to-Month Yes Credit Card 79.85 2404.15 0 0 515.53 2919.68 Churned Dissatisfaction Lack of self-service on Website +3815-SLMEF Female 26 No 0 Avenal 93204 35.916943 -120.129921 0 3 Offer E No Yes Cable 52 Yes No No Yes No No No Yes Month-to-Month No Mailed Check 34.25 139.35 0 0 0 139.35 Churned Competitor Competitor offered higher download speeds +3823-KYNQY Male 61 No 0 Van Nuys 91406 34.195685 -118.490752 0 12 Offer D Yes 25.57 Yes No One Year No Credit Card 24.95 280.4 0 0 306.84 587.24 Stayed +3824-RHKVR Female 27 No 0 Fullerton 92833 33.877639 -117.961212 0 17 Offer D Yes 22.26 No No Month-to-Month No Credit Card 19.7 340.35 0 0 378.42 718.77 Stayed +3831-YCPUO Female 38 Yes 1 Glencoe 95232 38.358464 -120.579304 3 72 None Yes 32.23 No Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 109.5 7854.9 0 0 2320.56 10175.46 Stayed +3834-XUIFC Male 23 No 0 Long Beach 90814 33.771612 -118.143866 0 7 Offer E Yes 18.83 Yes Yes Fiber Optic 26 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.2 602.55 0 0 131.81 734.36 Churned Attitude Attitude of support person +3836-FZSDJ Male 69 Yes 0 Fresno 93720 36.878709 -119.7645 0 71 Offer A Yes 22.19 Yes No Two Year No Bank Withdrawal 24.85 1901 0 0 1575.49 3476.49 Stayed +3838-OZURD Male 28 Yes 0 Somes Bar 95568 41.444606 -123.471895 0 66 Offer A Yes 7.28 Yes Yes Fiber Optic 51 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 105 7133.25 0 0 480.48 7613.73 Churned Competitor Competitor had better devices +3841-CONLJ Female 33 Yes 0 Morro Bay 93442 35.369553 -120.763864 9 1 None No Yes DSL 14 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 35 35 0 0 0 35 Joined +3841-NFECX Female 69 Yes 0 Los Angeles 90033 34.050198 -118.210946 3 71 None Yes 47.02 Yes Yes Fiber Optic 12 Yes Yes Yes Yes No No No Yes Two Year Yes Credit Card 96.35 6766.95 0 0 3338.42 10105.37 Stayed +3842-IYKUE Female 28 No 0 San Leandro 94579 37.687264 -122.15728 0 35 Offer C Yes 45.14 Yes Yes Fiber Optic 41 No Yes No Yes No No Yes No Month-to-Month No Credit Card 85.3 2917.5 23.89 130 1579.9 4603.51 Churned Competitor Competitor offered more data +3842-QTGDL Male 59 Yes 0 Walnut Creek 94595 37.862128 -122.075197 8 16 None Yes 46 No Yes Fiber Optic 30 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 80.75 1321.3 0 0 736 2057.3 Stayed +3845-FXCYS Male 55 No 0 Long Barn 95335 38.109125 -120.078597 0 2 None Yes 7.8 No No Month-to-Month Yes Bank Withdrawal 19.65 31.2 0 0 15.6 46.8 Joined +3845-JHAMY Female 48 Yes 3 Inverness 94937 38.099323 -122.945723 1 16 Offer D No Yes Cable 53 No No No No No Yes Yes No Month-to-Month Yes Credit Card 35.5 552.7 0 80 0 632.7 Stayed +3847-BAERP Female 27 No 0 Bass Lake 93604 37.458367 -119.345011 0 10 None Yes 12.39 No No Month-to-Month Yes Credit Card 20.9 247 0 0 123.9 370.9 Stayed +3850-OKINF Male 42 Yes 3 Pasadena 91106 34.139402 -118.128658 0 71 Offer A Yes 37.03 Yes Yes DSL 26 Yes No No No Yes No No Yes One Year Yes Bank Withdrawal 66.2 4692.55 0 0 2629.13 7321.68 Stayed +3853-LYGAM Male 58 No 0 Meadow Vista 95722 39.003358 -121.022539 0 17 None Yes 21.14 Yes Yes Fiber Optic 5 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.65 1640 0 0 359.38 1999.38 Stayed +3855-ONCAR Female 35 Yes 3 Arcadia 91006 34.137319 -118.029837 9 4 None Yes 41.93 No Yes Fiber Optic 53 No No No No Yes No No Yes Month-to-Month Yes Credit Card 78.9 299.75 37.01 0 167.72 430.46 Stayed +3858-VOBET Male 48 No 0 San Diego 92117 32.825086 -117.199424 0 23 None Yes 28.8 Yes Yes Cable 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 1710.45 0 0 662.4 2372.85 Churned Competitor Competitor made better offer +3858-XHYJO Female 24 Yes 0 San Gabriel 91776 34.089927 -118.095645 5 40 Offer B Yes 22.2 Yes Yes Fiber Optic 76 Yes No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 105.75 4228.55 0 0 888 5116.55 Stayed +3859-CVCET Female 47 No 0 Lindsay 93247 36.205465 -119.085807 0 4 None Yes 45.4 No Yes DSL 27 No No No No No No No Yes Month-to-Month No Mailed Check 45.65 191.05 0 0 181.6 372.65 Churned Competitor Competitor had better devices +3863-IUBJR Male 27 Yes 0 Oakland 94607 37.80707 -122.297401 1 12 None Yes 27.82 No Yes DSL 26 No No No No No Yes Yes Yes One Year No Credit Card 53.65 696.35 0 0 333.84 1030.19 Churned Competitor Competitor had better devices +3863-QSTYI Male 60 No 0 Mission Viejo 92691 33.611945 -117.665867 0 59 None Yes 16.8 No Yes Cable 18 No No Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 64.65 3735.45 0 0 991.2 4726.65 Stayed +3865-QBWSJ Male 76 No 2 Courtland 95615 38.311609 -121.554034 0 38 None Yes 45.13 Yes Yes Fiber Optic 27 Yes No No No No No No Yes Two Year Yes Credit Card 80.45 3162.65 0 0 1714.94 4877.59 Stayed +3865-YIOTT Male 40 Yes 1 San Francisco 94110 37.750021 -122.415201 1 72 None Yes 11.67 Yes Yes Fiber Optic 26 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.1 7848.5 0 0 840.24 8688.74 Stayed +3865-ZFZIB Male 25 No 0 Los Angeles 90077 34.102084 -118.451629 0 19 Offer D Yes 34.68 No No Two Year No Credit Card 19.65 358.15 0 0 658.92 1017.07 Stayed +3865-ZYKAD Male 77 Yes 0 Sacramento 95831 38.494832 -121.529447 7 69 None Yes 14.76 Yes Yes Fiber Optic 14 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 84.9 5785.65 0 0 1018.44 6804.09 Stayed +3866-MDTUB Female 64 No 0 Los Angeles 90017 34.052842 -118.264495 0 2 None Yes 26.93 No Yes DSL 10 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 70.75 146.9 0 0 53.86 200.76 Churned Attitude Attitude of support person +3870-MQAMG Female 21 Yes 0 Camp Nelson 93208 36.057458 -118.591951 1 54 Offer B Yes 2.18 Yes Yes Fiber Optic 71 No Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 110.35 5893.15 0 0 117.72 6010.87 Churned Competitor Competitor had better devices +3870-SPZSI Female 56 Yes 2 Wilton 95693 38.392559 -121.225093 4 70 Offer A Yes 33.25 Yes Yes Fiber Optic 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 113.05 7869.05 0 0 2327.5 10196.55 Stayed +3871-IKPYH Male 70 No 0 Camarillo 93010 34.227846 -119.079903 0 1 None Yes 16.19 No Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.1 69.1 0 0 16.19 85.29 Churned Other Moved +3873-NFTGI Male 54 No 0 Fresno 93703 36.768774 -119.762633 0 14 Offer D Yes 18.48 Yes Yes DSL 21 No Yes No No No No No Yes Month-to-Month Yes Credit Card 55.5 767.55 0 0 258.72 1026.27 Stayed +3873-WOSBC Male 58 Yes 0 Catheys Valley 95306 37.394411 -120.127262 1 67 Offer A Yes 11.74 Yes No Two Year No Credit Card 25.6 1784.9 0 0 786.58 2571.48 Stayed +3874-EQOEP Male 32 No 4 Long Beach 90804 33.783047 -118.1486 0 7 Offer E Yes 20.52 Yes Yes Cable 28 No No No No Yes Yes Yes No Month-to-Month No Credit Card 95 655.5 36.6 10 143.64 772.54 Churned Competitor Competitor had better devices +3877-JRJIP Male 50 No 0 Hawthorne 90250 33.914775 -118.348083 0 1 None Yes 22.05 Yes Yes Cable 28 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.85 59.85 0 0 22.05 81.9 Churned Attitude Attitude of support person +3878-AVSOQ Female 68 No 0 La Jolla 92037 32.853743 -117.25034 0 1 None Yes 17.6 No Yes Fiber Optic 2 No No No No No No No No Two Year Yes Bank Withdrawal 71.25 71.25 0 10 17.6 98.85 Joined +3882-IYOIJ Female 41 Yes 1 Yorba Linda 92886 33.897253 -117.792202 1 60 Offer B Yes 43.33 Yes Yes Fiber Optic 28 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card -9 6758.45 11.85 0 2599.8 9346.4 Stayed +3884-HCSWG Female 51 No 0 Camptonville 95922 39.432127 -121.099287 0 17 None Yes 7.66 No Yes Fiber Optic 17 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70 1144.5 0 80 130.22 1354.72 Churned Attitude Attitude of support person +3884-UEBXB Female 58 Yes 1 Diamond Springs 95619 38.683605 -120.811852 5 67 None No Yes DSL 15 Yes Yes No No No No No Yes Two Year No Bank Withdrawal 36.15 2434.45 0 0 0 2434.45 Stayed +3886-CERTZ Female 57 Yes 0 Fullerton 92831 33.879983 -117.895482 1 72 None Yes 31.13 Yes Yes Fiber Optic 11 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.25 8109.8 0 0 2241.36 10351.16 Churned Competitor Competitor had better devices +3887-PBQAO Female 48 Yes 0 Hermosa Beach 90254 33.86532 -118.396336 4 45 Offer B Yes 22.49 Yes No One Year Yes Credit Card 25.9 1216.6 0 0 1012.05 2228.65 Stayed +3889-VWBID Male 52 Yes 1 Antelope 95843 38.715498 -121.363411 1 68 None Yes 27.59 No Yes DSL 27 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 82.85 5776.45 0 0 1876.12 7652.57 Stayed +3890-RTCMS Male 29 No 0 Millville 96062 40.531257 -122.148139 0 16 None Yes 48.45 No Yes DSL 59 No No No Yes No No No Yes Month-to-Month Yes Credit Card 49.45 799 0 0 775.2 1574.2 Stayed +3891-NLXJB Male 26 No 0 San Jose 95131 37.387027 -121.897775 0 37 None No Yes DSL 69 Yes Yes No Yes No No Yes No Two Year Yes Credit Card 40.55 1390.85 0 50 0 1440.85 Stayed +3891-PUQOD Female 40 No 3 Los Angeles 90063 34.044271 -118.185237 0 1 None Yes 13.58 No Yes DSL 24 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 59.2 59.2 0 0 13.58 72.78 Churned Dissatisfaction Service dissatisfaction +3892-NXAZG Male 56 Yes 1 Downieville 95936 39.578792 -120.780786 4 72 Offer A Yes 5.81 Yes Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 114.05 8289.2 0 0 418.32 8707.52 Stayed +3893-JRNFS Male 19 No 0 Palmdale 93550 34.536232 -118.082935 0 68 None No Yes DSL 58 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 39.9 2796.35 0 0 0 2796.35 Stayed +3896-RCYYE Female 61 No 0 Atwater 95301 37.321233 -120.656354 0 67 None No Yes DSL 11 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 53.4 3579.15 0 0 0 3579.15 Stayed +3896-ZVNET Female 42 Yes 3 Gerber 96035 40.03194 -122.176023 7 24 None Yes 20.74 Yes No Two Year No Mailed Check 24.7 571.75 0 0 497.76 1069.51 Stayed +3898-BSJYF Female 23 No 1 Herlong 96113 40.198234 -120.18089 0 10 Offer D Yes 14.24 Yes Yes Cable 26 Yes No Yes Yes No Yes Yes Yes One Year No Credit Card 73.55 693.3 0 0 142.4 835.7 Stayed +3898-GUYTS Female 71 No 0 Ravendale 96123 40.845738 -120.322219 0 45 None Yes 12.67 Yes Yes Fiber Optic 4 Yes Yes No Yes Yes No No Yes Two Year Yes Bank Withdrawal 97.05 4385.05 0 0 570.15 4955.2 Stayed +3900-AQPHZ Female 45 No 0 Pearblossom 93553 34.445239 -117.894868 0 1 None Yes 49.51 No No Month-to-Month No Mailed Check 19.9 19.9 0 0 49.51 69.41 Churned Attitude Attitude of support person +3902-FOIGH Male 66 Yes 0 Doyle 96109 40.012675 -120.101857 1 12 None Yes 48.5 Yes Yes Fiber Optic 4 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.35 1218.55 0 0 582 1800.55 Churned Dissatisfaction Product dissatisfaction +3902-MIVLE Male 35 Yes 0 Whittier 90601 34.007353 -118.033683 3 63 Offer B Yes 12.15 Yes Yes DSL 21 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 75.7 4676.7 0 0 765.45 5442.15 Stayed +3904-UKFRE Male 27 No 0 Stockton 95205 37.965695 -121.260051 0 4 Offer E Yes 44.16 Yes Yes Fiber Optic 82 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.1 336.15 0 0 176.64 512.79 Stayed +3908-BLSYF Female 40 No 0 Los Altos 94024 37.352911 -122.093002 0 6 None Yes 25.93 No Yes Fiber Optic 24 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 83.9 497.55 0 0 155.58 653.13 Churned Competitor Competitor had better devices +3908-MKIMJ Male 79 Yes 0 Mount Shasta 96067 41.33832 -122.290756 9 68 None No Yes Cable 28 Yes Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 41.95 2965.75 0 0 0 2965.75 Stayed +3910-MRQOY Female 28 Yes 0 Orick 95555 41.336354 -124.044354 8 72 None Yes 12.87 No No Two Year No Bank Withdrawal 19.4 1496.45 0 0 926.64 2423.09 Stayed +3911-RSNHI Female 46 Yes 0 Rocklin 95765 38.823278 -121.281856 2 71 Offer A No Yes DSL 27 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 61.4 4310.35 0 0 0 4310.35 Stayed +3913-FCUUW Female 52 Yes 1 Hanford 93230 36.29223 -119.622676 8 72 Offer A Yes 6.85 Yes Yes DSL 19 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 70.45 5165.7 0 0 493.2 5658.9 Stayed +3913-RDSJZ Female 40 Yes 0 Los Angeles 90019 34.049841 -118.33846 9 64 None Yes 49.39 Yes No Two Year No Credit Card 25.55 1714.95 0 0 3160.96 4875.91 Stayed +3914-FDRHP Male 25 No 0 Warner Springs 92086 33.323705 -116.626907 0 9 None Yes 46.34 No Yes Fiber Optic 59 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 86.25 770.5 0 0 417.06 1187.56 Stayed +3915-ODIYG Male 72 No 0 Cotati 94931 38.326215 -122.718742 0 60 None Yes 10.2 Yes Yes DSL 29 Yes Yes No No No Yes Yes No One Year Yes Bank Withdrawal 71.75 4374.55 0 10 612 4996.55 Stayed +3916-NRPAP Male 21 No 0 Escalon 95320 37.818543 -121.006907 0 3 Offer E Yes 29.84 No Yes Fiber Optic 30 No No Yes No No Yes Yes Yes Month-to-Month No Credit Card 85.7 256.75 0 0 89.52 346.27 Joined +3920-HIHMQ Female 53 No 1 Scotts Valley 95066 37.070177 -122.010077 0 26 None Yes 16.34 Yes Yes DSL 19 No No No No No No No No Month-to-Month Yes Credit Card 49.5 1265.65 0 150 424.84 1840.49 Stayed +3923-CSIHK Female 69 Yes 0 Herald 95638 38.313447 -121.123886 1 50 None Yes 4.6 No Yes Cable 24 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71.05 3444.85 0 0 230 3674.85 Churned Dissatisfaction Poor expertise of online support +3926-CUQZX Male 27 No 0 Campo 91906 32.673483 -116.472863 0 1 Offer E Yes 11.06 No Yes DSL 58 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 45.1 45.1 0 0 11.06 56.16 Churned Other Don't know +3926-YZVVX Female 62 No 0 Sacramento 95841 38.660442 -121.346321 0 41 None Yes 12.42 No Yes Cable 12 No No No Yes No No No Yes One Year No Bank Withdrawal 50.05 2029.05 0 0 509.22 2538.27 Stayed +3927-NLNRY Male 48 Yes 0 Long Barn 95335 38.109125 -120.078597 1 53 Offer B Yes 15.77 No Yes Fiber Optic 9 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94.25 4867.95 0 0 835.81 5703.76 Churned Other Moved +3930-ZGWVE Male 45 No 0 Stanton 90680 33.801869 -117.995068 0 1 None Yes 15.77 No No Month-to-Month No Credit Card 19.75 19.75 0 0 15.77 35.52 Joined +3932-CMDTD Female 29 No 0 Foothill Ranch 92610 33.698728 -117.67768 0 4 None Yes 43.45 No Yes Fiber Optic 52 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.65 443.9 0 0 173.8 617.7 Churned Dissatisfaction Limited range of services +3932-IJWDZ Male 51 No 0 Willits 95490 39.492046 -123.375818 0 45 Offer B Yes 24.75 Yes Yes Fiber Optic 13 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.65 4747.85 0 0 1113.75 5861.6 Stayed +3933-DQPWX Female 48 No 0 Barstow 92311 34.965648 -117.001509 0 50 None No Yes DSL 6 No Yes Yes Yes No No No Yes Two Year No Credit Card 39.7 1932.75 0 0 0 1932.75 Stayed +3934-HXCFZ Male 33 Yes 0 Pinecrest 95364 38.224869 -119.755729 1 23 Offer D Yes 19.2 Yes Yes Fiber Optic 7 Yes Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 99.25 2186.4 0 0 441.6 2628 Churned Dissatisfaction Service dissatisfaction +3935-TBRZZ Male 54 Yes 0 Twentynine Palms 92278 34.457829 -116.139589 10 44 Offer B Yes 15.33 Yes No One Year No Credit Card 25.7 1110.5 0 0 674.52 1785.02 Stayed +3936-QQFLL Male 58 No 0 Calimesa 92320 33.982787 -117.057627 0 2 None Yes 1.97 No No Month-to-Month No Credit Card 19.75 39.3 0 0 3.94 43.24 Joined +3938-YFPXD Male 55 No 0 Janesville 96114 40.294034 -120.512622 0 72 Offer A Yes 29.03 Yes Yes DSL 27 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 84.3 5997.1 0 0 2090.16 8087.26 Stayed +3941-XTSKM Male 32 Yes 0 Burnt Ranch 95527 40.854512 -123.450097 6 42 None No Yes DSL 26 No Yes Yes No No Yes Yes Yes One Year Yes Credit Card 45.1 2049.05 0 0 0 2049.05 Stayed +3943-KDREE Female 48 No 0 Los Angeles 90010 34.062125 -118.315709 0 26 None Yes 17.53 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 1834.95 0 0 455.78 2290.73 Churned Other Don't know +3945-GFWQL Female 33 No 1 San Jose 95113 37.333851 -121.891147 0 12 None Yes 5.16 No Yes DSL 16 No No No No No No No No Month-to-Month Yes Bank Withdrawal 44.55 480.6 18.21 0 61.92 524.31 Churned Price Extra data charges +3946-JEWRQ Male 21 Yes 0 Sherman Oaks 91403 34.147149 -118.463365 1 47 None Yes 20.93 Yes Yes Fiber Optic 85 No No No No Yes Yes Yes No One Year Yes Credit Card 95.2 4563 0 80 983.71 5626.71 Stayed +3946-MHCZW Male 50 No 0 Ontario 91761 34.035602 -117.591528 0 1 Offer E Yes 6.95 No Yes DSL 11 No No Yes No No No No Yes Month-to-Month No Credit Card 50.9 50.9 0 0 6.95 57.85 Churned Attitude Attitude of support person +3948-FVVRP Male 43 Yes 2 Santa Maria 93455 34.818227 -120.418784 2 9 None Yes 44.46 No Yes DSL 24 No Yes No Yes No No No Yes Month-to-Month No Credit Card 54.8 452.8 0 0 400.14 852.94 Stayed +3948-KXDUF Male 64 No 0 Los Gatos 95033 37.160194 -121.945611 0 66 None Yes 20.52 Yes Yes Cable 10 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 68.75 4447.55 0 0 1354.32 5801.87 Stayed +3948-XHGNA Male 35 No 0 San Diego 92117 32.825086 -117.199424 0 24 None Yes 14.39 No Yes DSL 28 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.55 1210.4 0 0 345.36 1555.76 Churned Other Don't know +3950-VPYJB Male 37 Yes 3 Chester 96020 40.243494 -121.154733 7 57 None Yes 14.55 No Yes DSL 58 Yes Yes No Yes No No No No One Year No Credit Card 59.6 3509.4 0 70 829.35 4408.75 Stayed +3951-NJCVI Female 76 Yes 0 Cathedral City 92234 33.829583 -116.474131 10 42 None Yes 42.29 Yes Yes Fiber Optic 10 No No No No Yes Yes No No One Year Yes Bank Withdrawal 95.05 3944.5 0 100 1776.18 5820.68 Stayed +3955-JBZZM Male 45 No 0 Hermosa Beach 90254 33.86532 -118.396336 0 20 Offer D Yes 45.39 No Yes Fiber Optic 24 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal -5 1641.3 0 0 907.8 2549.1 Stayed +3956-CJUST Female 67 No 0 San Francisco 94115 37.786031 -122.437301 0 23 None Yes 17.62 No Yes Fiber Optic 25 Yes No No No No No No No One Year Yes Bank Withdrawal 75.4 1643.55 0 80 405.26 2128.81 Stayed +3956-MGXOG Female 62 No 0 Modesto 95350 37.671806 -121.007575 0 28 None Yes 33.84 No Yes Fiber Optic 5 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.6 2244.95 0 0 947.52 3192.47 Stayed +3957-HHLMR Female 50 Yes 0 Aguanga 92536 33.482243 -116.827173 1 70 Offer A Yes 29.72 Yes Yes DSL 12 Yes No No No No Yes Yes Yes One Year No Bank Withdrawal 65.2 4543.15 0 0 2080.4 6623.55 Stayed +3957-LXOLK Female 75 No 0 Shingletown 96088 40.497441 -121.827524 0 28 Offer C Yes 9.67 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 106.15 3152.5 0 0 270.76 3423.26 Churned Competitor Competitor offered more data +3957-SQXML Female 61 Yes 0 Los Angeles 90068 34.137411 -118.328915 10 34 None Yes 25.21 Yes No Two Year No Credit Card 24.95 894.3 0 0 857.14 1751.44 Stayed +3961-SXAXY Male 49 No 0 Thousand Oaks 91362 34.191842 -118.822796 0 1 Offer E Yes 30.73 No Yes Cable 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.05 44.05 0 0 30.73 74.78 Joined +3963-RYFNS Female 25 No 0 Venice 90291 33.991782 -118.479229 0 72 Offer A Yes 48.52 Yes Yes Fiber Optic 51 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 116.45 8013.55 0 90 3493.44 11596.99 Stayed +3966-HRMZA Female 74 No 0 Bishop 93514 37.04584 -118.397236 0 3 Offer E Yes 41.44 No Yes Fiber Optic 13 No No Yes No No No No No One Year No Credit Card 75.05 202.9 5.49 10 124.32 331.73 Joined +3967-KXAPS Male 42 Yes 0 Los Angeles 90061 33.92128 -118.274186 5 72 Offer A Yes 13.59 Yes Yes DSL 5 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 92.3 6719.9 0 0 978.48 7698.38 Stayed +3967-VQOGC Female 54 Yes 1 Leggett 95585 39.873371 -123.741474 4 67 None Yes 17.43 Yes No Two Year Yes Credit Card 24.9 1680.25 0 0 1167.81 2848.06 Stayed +3969-GYXEL Female 46 No 0 Berkeley 94708 37.897743 -122.263124 0 11 None Yes 36.52 No Yes Fiber Optic 20 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 76.4 838.7 0 0 401.72 1240.42 Stayed +3969-JQABI Female 47 Yes 0 Palo Alto 94303 37.45809 -122.115398 0 58 None Yes 40.16 No Yes DSL 20 Yes Yes No No Yes No No No Month-to-Month Yes Credit Card 65.25 3791.6 0 110 2329.28 6230.88 Stayed +3970-XGJDU Female 45 No 0 West Hills 91307 34.199787 -118.68493 0 62 None Yes 24.03 No No Two Year Yes Credit Card 19.2 1123.65 0 0 1489.86 2613.51 Stayed +3973-SKMLN Male 49 No 0 Carlsbad 92008 33.148116 -117.306043 0 71 None Yes 22.22 No No Two Year Yes Credit Card 19.9 1355.1 42.18 0 1577.62 2890.54 Stayed +3976-BWUCK Female 63 Yes 0 San Diego 92130 32.957195 -117.202542 1 30 None Yes 7.01 Yes Yes Fiber Optic 24 No Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 94.1 2804.45 0 0 210.3 3014.75 Churned Competitor Competitor made better offer +3976-HXHCE Male 57 No 0 Belvedere Tiburon 94920 37.885629 -122.46858 0 72 None Yes 45.75 No No Two Year No Bank Withdrawal 19.3 1414.8 0 0 3294 4708.8 Stayed +3976-NLDEZ Male 55 No 0 Mira Loma 91752 33.999992 -117.535395 0 1 Offer E Yes 1.48 No No Month-to-Month No Credit Card 20.6 20.6 0 0 1.48 22.08 Joined +3977-QCRSL Female 30 No 0 Warner Springs 92086 33.323705 -116.626907 0 5 Offer E Yes 3.37 No No Month-to-Month No Credit Card 20.15 117.95 0 0 16.85 134.8 Stayed +3978-YNKDD Male 62 No 2 Culver City 90232 34.019323 -118.391902 0 19 None Yes 36.16 No No Two Year No Credit Card 20.85 467.5 0 0 687.04 1154.54 Stayed +3981-QSVQI Male 28 No 0 Bakersfield 93305 35.391733 -118.984109 0 8 Offer E Yes 22.15 No No Month-to-Month Yes Bank Withdrawal 19.7 168.9 0 0 177.2 346.1 Stayed +3982-DQLUS Male 78 Yes 1 Sunland 91040 34.282704 -118.312929 10 65 None Yes 9.68 Yes Yes Fiber Optic 23 Yes Yes No No No No No Yes Two Year Yes Bank Withdrawal 85.75 5688.45 38.09 0 629.2 6279.56 Stayed +3982-JGSFD Male 37 No 0 Madera 93638 37.004068 -119.930027 0 36 None Yes 12.72 No No One Year Yes Credit Card 20.35 695.85 0 0 457.92 1153.77 Stayed +3982-XWFZQ Female 30 Yes 0 Denair 95316 37.524721 -120.757977 2 42 Offer B Yes 10.79 Yes Yes Cable 41 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.25 2203.65 28.49 0 453.18 2628.34 Churned Competitor Competitor offered more data +3985-HOYPM Male 29 No 0 Washington 95986 39.34128 -120.786867 0 26 None Yes 6.38 No No One Year No Credit Card 19.4 525.55 4.25 0 165.88 687.18 Stayed +3987-KQDDU Male 58 No 0 Sonoma 95476 38.25485 -122.461799 0 9 None Yes 21.11 No Yes Fiber Optic 6 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 75.6 661.55 0 0 189.99 851.54 Stayed +3988-RQIXO Female 68 No 0 Corona Del Mar 92625 33.600987 -117.862734 0 1 None Yes 43.61 No Yes Fiber Optic 2 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 91.3 91.3 0 0 43.61 134.91 Churned Attitude Attitude of service provider +3990-QYKBE Male 74 Yes 0 La Canada Flintridge 91011 34.234912 -118.153729 3 37 None Yes 49.37 Yes Yes Fiber Optic 4 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.5 3473.4 0 0 1826.69 5300.09 Churned Competitor Competitor had better devices +3992-YWPKO Female 55 No 0 Atwater 95301 37.321233 -120.656354 0 6 Offer E Yes 20.36 Yes Yes Fiber Optic 10 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 109.9 669.45 0 0 122.16 791.61 Churned Competitor Competitor had better devices +3995-WFCSM Female 28 No 0 San Jacinto 92582 33.806708 -117.02007 0 2 None Yes 15.25 No Yes DSL 82 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 60.85 111.4 0 0 30.5 141.9 Joined +3996-ZNWYK Male 77 Yes 1 Sacramento 95832 38.445939 -121.496855 5 71 None Yes 32.12 No No Two Year No Credit Card 19.8 1388.45 0 0 2280.52 3668.97 Stayed +3999-QGRJH Male 80 No 0 Ballico 95303 37.4695 -120.672724 0 8 None Yes 14.89 No Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.7 560.85 0 0 119.12 679.97 Churned Dissatisfaction Product dissatisfaction +3999-WRNGR Female 39 Yes 3 Soda Springs 95728 39.279068 -120.414275 2 60 None No Yes Cable 51 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.75 3069.45 0 0 0 3069.45 Stayed +4000-VGMQP Male 56 Yes 3 Pollock Pines 95726 38.733908 -120.453416 2 38 None Yes 13.67 Yes Yes Cable 30 No Yes Yes No Yes Yes Yes Yes One Year No Credit Card 78.95 2862.55 0 0 519.46 3382.01 Stayed +4001-TSBTV Female 49 Yes 2 Sacramento 95827 38.549185 -121.328386 5 58 Offer B Yes 40.74 No Yes Fiber Optic 17 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.55 5511.65 0 0 2362.92 7874.57 Stayed +4002-BQWPQ Male 59 No 0 Crockett 94525 38.049292 -122.228415 0 25 None Yes 25.2 Yes Yes Cable 23 Yes Yes Yes Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 81.75 2028.8 0 0 630 2658.8 Stayed +4003-FUSHP Male 62 No 0 Santa Cruz 95060 36.993451 -122.098858 0 19 Offer D Yes 46.49 No Yes Cable 8 No No No Yes Yes No No Yes Month-to-Month Yes Credit Card 61.55 1093.2 0 0 883.31 1976.51 Stayed +4003-OCTMP Female 55 Yes 0 Tracy 95376 37.680968 -121.446049 9 31 None Yes 28.8 No Yes Cable 15 Yes No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 64 1910.75 0 0 892.8 2803.55 Stayed +4006-HKYHO Male 24 No 0 Bakersfield 93311 35.16207 -119.194488 0 63 None Yes 29.58 No Yes DSL 47 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 86.7 5309.5 0 0 1863.54 7173.04 Stayed +4007-NHVHI Female 69 No 0 Rio Linda 95673 38.688764 -121.457596 0 56 None Yes 46.67 Yes Yes Fiber Optic 18 Yes Yes No No No Yes Yes Yes Two Year Yes Bank Withdrawal 96.85 5219.65 0 0 2613.52 7833.17 Stayed +4009-ALQFH Female 35 No 0 Groveland 95321 37.902968 -119.667544 0 25 None Yes 48.42 No Yes Fiber Optic 8 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.5 2369.05 19.5 0 1210.5 3560.05 Churned Competitor Competitor offered more data +4010-YLMVT Female 25 No 0 Yucaipa 92399 34.04597 -117.011825 0 56 Offer B Yes 24.77 Yes Yes Fiber Optic 51 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 106.6 5893.95 0 0 1387.12 7281.07 Stayed +4011-ARPHK Male 59 No 0 Norwalk 90650 33.905963 -118.08263 0 27 None Yes 18.51 No Yes DSL 9 Yes No No No No No No No Month-to-Month No Credit Card 50.35 1411.35 0 150 499.77 2061.12 Stayed +4012-YCFAI Male 45 Yes 0 Riverside 92508 33.885499 -117.324959 5 60 None Yes 22.22 No Yes DSL 16 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 61.35 3766.2 0 0 1333.2 5099.4 Stayed +4012-ZTHBR Female 33 Yes 2 Kneeland 95549 40.664483 -123.865325 6 21 Offer D Yes 38.95 No Yes Cable 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.95 926.25 0 0 817.95 1744.2 Stayed +4013-GUXND Male 37 No 0 Lancaster 93534 34.727529 -118.153098 0 1 Offer E Yes 48.14 No No Month-to-Month No Credit Card 20.8 20.8 0 0 48.14 68.94 Joined +4013-TLDHQ Male 59 No 0 Berkeley 94704 37.871416 -122.246597 0 19 Offer D Yes 20.26 No Yes Fiber Optic 25 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 78.25 1490.95 0 0 384.94 1875.89 Churned Competitor Competitor had better devices +4013-UBXWQ Female 33 No 0 Fallbrook 92028 33.362575 -117.299644 0 7 Offer E Yes 48.82 Yes Yes Cable 19 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 74.65 521.1 28.35 0 341.74 834.49 Churned Competitor Competitor made better offer +4016-BJKTZ Female 20 No 0 San Jose 95136 37.270938 -121.851046 0 25 Offer C Yes 32.33 Yes Yes Fiber Optic 51 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 108.9 2809.05 0 0 808.25 3617.3 Stayed +4018-KJYUY Male 43 No 2 Courtland 95615 38.311609 -121.554034 0 22 Offer D Yes 34.07 No No Month-to-Month No Credit Card 20.15 432.5 0 0 749.54 1182.04 Stayed +4018-PPNDW Female 23 Yes 0 California City 93505 35.151491 -117.927597 9 61 Offer B Yes 13.35 Yes No Two Year Yes Credit Card 24.1 1551.6 0 0 814.35 2365.95 Stayed +4020-KIUDI Male 54 Yes 2 Los Angeles 90044 33.952714 -118.292061 8 6 Offer E Yes 23.73 No No Month-to-Month No Credit Card 19.85 138.85 0 0 142.38 281.23 Stayed +4021-RQSNY Male 75 Yes 0 Moreno Valley 92555 33.907361 -117.109972 1 29 None Yes 25.78 Yes Yes Fiber Optic 28 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 98.5 3004.15 37.55 40 747.62 3754.22 Churned Attitude Attitude of service provider +4023-RTIQM Female 72 Yes 0 Redcrest 95569 40.363446 -123.835041 10 31 Offer C No Yes DSL 21 Yes Yes Yes No No Yes No Yes One Year Yes Credit Card 50.4 1580.1 0 0 0 1580.1 Stayed +4024-CSNBY Female 39 Yes 0 Mount Hamilton 95140 37.382909 -121.634151 8 72 None Yes 11.02 Yes Yes Fiber Optic 17 Yes Yes Yes Yes No No No No Two Year Yes Bank Withdrawal 94.25 6849.75 0 100 793.44 7743.19 Stayed +4026-SKKHW Male 35 No 0 Dillon Beach 94929 38.24458 -122.956268 0 3 None Yes 28.19 No Yes Cable 21 No No No Yes No No No Yes Month-to-Month Yes Credit Card 50.25 152.3 0 0 84.57 236.87 Joined +4029-HPFVY Male 35 No 0 San Francisco 94118 37.781304 -122.461522 0 3 None Yes 9.74 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Credit Card 70.3 220.4 0 0 29.22 249.62 Joined +4030-VPZBD Female 53 No 0 Comptche 95427 39.239818 -123.565432 0 2 None No Yes DSL 18 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 30.9 59.05 0 0 0 59.05 Churned Dissatisfaction Network reliability +4032-RMHCI Female 37 Yes 2 Fall River Mills 96028 41.017282 -121.468945 1 41 Offer B No Yes Cable 16 Yes No Yes No No No No Yes One Year No Credit Card 35.4 1412.4 0 0 0 1412.4 Stayed +4039-HEUNW Male 77 Yes 0 Irvine 92620 33.716136 -117.752574 1 36 None Yes 16.61 Yes Yes Fiber Optic 3 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 96.5 3436.1 0 0 597.96 4034.06 Churned Price Lack of affordable download/upload speed +4039-PIMHX Male 74 Yes 0 San Diego 92102 32.716007 -117.117462 4 49 None Yes 1.67 No Yes DSL 15 No Yes No No No No No Yes Two Year No Credit Card 49.8 2398.4 0 0 81.83 2480.23 Stayed +4043-MKDTV Male 54 Yes 0 Rancho Mirage 92270 33.763678 -116.429928 10 71 Offer A Yes 37.69 No Yes Fiber Optic 8 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.25 7291.75 0 0 2675.99 9967.74 Stayed +4049-ZPALD Female 35 Yes 0 Forest Falls 92339 34.067699 -116.903891 7 64 Offer B Yes 35.92 No Yes Fiber Optic 11 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99 6375.8 0 0 2298.88 8674.68 Stayed +4054-CUMIA Female 29 Yes 1 San Miguel 93451 35.886767 -120.608661 10 18 Offer D Yes 35.44 No No Month-to-Month Yes Credit Card 20.25 401.95 0 0 637.92 1039.87 Stayed +4056-QHXHZ Female 49 Yes 2 Goleta 93117 34.489983 -120.091246 6 72 Offer A Yes 2.71 Yes Yes Fiber Optic 20 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 107.45 7576.7 0 0 195.12 7771.82 Stayed +4057-FKCZK Male 40 Yes 2 Prather 93651 37.007238 -119.505661 1 58 None Yes 29.93 Yes Yes Fiber Optic 24 No No No No Yes No No Yes Two Year No Bank Withdrawal 82.5 4828.05 0 0 1735.94 6563.99 Stayed +4059-IIEBK Female 51 No 0 Ojai 93023 34.581308 -118.931948 0 7 None Yes 40.76 Yes Yes Fiber Optic 16 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 78.55 522.95 47.19 0 285.32 761.08 Stayed +4060-LDNLU Male 22 No 0 Diamond Bar 91765 33.992416 -117.807874 0 7 None Yes 45.93 Yes Yes Fiber Optic 48 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 96.2 639.7 0 0 321.51 961.21 Stayed +4061-UKJWL Male 35 No 0 San Francisco 94102 37.7795 -122.419233 0 3 None Yes 20.37 No Yes Cable 17 No No No No No No No Yes Month-to-Month No Credit Card 45.45 141.7 0 0 61.11 202.81 Joined +4062-HBMOS Male 33 No 0 Redding 96003 40.677649 -122.29467 0 52 Offer B Yes 5.42 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.05 5364.8 46.67 0 281.84 5599.97 Stayed +4063-EIKNQ Male 33 Yes 2 Canyon Country 91351 34.422519 -118.420717 1 11 None Yes 15.73 No No Month-to-Month No Bank Withdrawal 20.95 267.35 18.17 0 173.03 422.21 Stayed +4065-JJAVA Female 56 No 0 Oakland 94605 37.758019 -122.138678 0 1 None Yes 16.99 No Yes DSL 8 No Yes No No No No No No Month-to-Month No Bank Withdrawal 49.5 49.5 0 30 16.99 96.49 Joined +4067-HLYQI Female 43 No 0 Colton 92324 34.030915 -117.273201 0 33 None Yes 49.45 No Yes Fiber Optic 19 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.4 2406.1 0 60 1631.85 4097.95 Stayed +4070-OKWVH Female 60 Yes 0 Mira Loma 91752 33.999992 -117.535395 0 52 Offer B Yes 29.23 Yes Yes Fiber Optic 30 No Yes Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 94.6 5025.8 0 0 1519.96 6545.76 Stayed +4072-IPYLT Female 32 Yes 2 Randsburg 93554 35.405722 -117.773354 3 36 None Yes 19.73 No Yes DSL 19 Yes No No No No No No Yes Month-to-Month No Credit Card 51.05 1815 0 0 710.28 2525.28 Stayed +4074-SJFFA Female 44 No 0 San Francisco 94122 37.760412 -122.484966 0 1 None Yes 13.01 No Yes DSL 12 No No No No No Yes Yes Yes Month-to-Month Yes Mailed Check 54.75 54.75 0 0 13.01 67.76 Churned Dissatisfaction Network reliability +4075-JFPGR Female 27 Yes 0 Rancho Cucamonga 91730 34.10097 -117.57882 2 51 Offer B Yes 21.07 No Yes Fiber Optic 46 Yes Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 93.5 4619.55 0 0 1074.57 5694.12 Stayed +4075-WKNIU Female 25 Yes 3 Bell 90201 33.970343 -118.171368 6 10 Offer E Yes 5.59 Yes Yes DSL 59 No Yes Yes Yes Yes No No Yes Two Year No Credit Card 73.35 733.5 0 0 55.9 789.4 Stayed +4077-CROMM Female 51 Yes 0 Modesto 95350 37.671806 -121.007575 4 31 None Yes 3.73 Yes Yes Fiber Optic 13 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.2 3243.45 17.01 0 115.63 3342.07 Churned Dissatisfaction Product dissatisfaction +4077-HWUYD Male 59 Yes 3 Modesto 95354 37.639029 -120.964772 1 72 None Yes 44.61 Yes Yes DSL 53 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal -7 6463.15 0 0 3211.92 9675.07 Stayed +4078-SAYYN Female 45 No 0 Burbank 91502 34.177267 -118.31003 0 11 None Yes 48.64 Yes Yes Fiber Optic 28 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.75 1129.75 0 0 535.04 1664.79 Churned Price Long distance charges +4079-ULGFR Male 22 No 0 Paicines 95043 36.525703 -120.952122 0 16 Offer D Yes 4.13 No No Month-to-Month No Credit Card 20 275.7 0 0 66.08 341.78 Stayed +4079-VTGLK Male 77 Yes 0 Riverside 92501 33.994676 -117.372498 7 30 None Yes 40.5 Yes Yes DSL 8 No No Yes No Yes Yes No Yes Two Year No Bank Withdrawal 74.85 2181.75 0 0 1215 3396.75 Stayed +4079-WWQQQ Male 45 No 0 San Francisco 94116 37.74441 -122.486764 0 72 None No Yes Cable 10 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 65.55 4807.45 0 0 0 4807.45 Stayed +4080-IIARD Female 42 Yes 0 Los Angeles 90047 33.958149 -118.308441 1 13 Offer D Yes 11.79 Yes Yes DSL 29 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 76.2 981.45 0 0 153.27 1134.72 Stayed +4080-OGPJL Female 53 No 0 San Pedro 90731 33.736387 -118.284363 0 8 Offer E Yes 48.14 Yes Yes DSL 18 Yes No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 71.15 563.65 0 0 385.12 948.77 Churned Other Don't know +4081-DYXAV Female 27 No 0 San Jose 95125 37.294926 -121.894763 0 19 None No Yes DSL 48 No No No No Yes Yes Yes Yes One Year Yes Credit Card 44.85 893.55 0 0 0 893.55 Churned Competitor Competitor offered higher download speeds +4083-BFNYK Female 74 Yes 0 Acton 93510 34.501452 -118.207862 1 38 None Yes 49.82 Yes Yes Fiber Optic 27 Yes Yes No No No Yes Yes No One Year No Credit Card 95 3591.25 0 70 1893.16 5554.41 Stayed +4083-EUGRJ Male 37 No 0 Oceanside 92057 33.254497 -117.285879 0 9 None Yes 8.91 No No Month-to-Month No Credit Card 20.25 178.5 0 0 80.19 258.69 Churned Attitude Attitude of support person +4086-ATNFV Female 34 Yes 1 Hawaiian Gardens 90716 33.830431 -118.074071 7 34 Offer C Yes 49.58 No Yes Cable 16 Yes Yes Yes No No No No Yes One Year Yes Mailed Check 60.8 2042.05 0 0 1685.72 3727.77 Stayed +4086-WITJG Male 53 Yes 1 Los Angeles 90007 34.027337 -118.28515 8 71 Offer A Yes 14.86 No No Two Year No Credit Card 19.7 1301.1 0 0 1055.06 2356.16 Stayed +4086-YQSNZ Female 74 Yes 0 Glencoe 95232 38.358464 -120.579304 1 3 Offer E Yes 3.29 No Yes Fiber Optic 9 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.4 224.05 0 0 9.87 233.92 Churned Attitude Attitude of service provider +4088-YLDSU Male 21 Yes 0 Redwood City 94062 37.410567 -122.297152 1 55 Offer B Yes 10.61 Yes Yes Fiber Optic 76 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.15 5743.05 0 0 583.55 6326.6 Churned Competitor Competitor had better devices +4090-KPJIP Female 42 No 0 Anaheim 92806 33.83796 -117.870494 0 3 Offer E Yes 1.64 Yes Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 212.4 27.6 0 4.92 189.72 Joined +4091-TVOCN Male 51 No 0 Potrero 91963 32.619465 -116.593605 0 48 Offer B Yes 2.53 Yes Yes Cable 6 Yes No Yes No Yes Yes Yes No One Year Yes Credit Card 78.75 3682.45 0 40 121.44 3843.89 Stayed +4092-OFQZS Male 27 Yes 0 Manhattan Beach 90266 33.889632 -118.39737 8 20 Offer D Yes 46.47 No No One Year No Credit Card 20.65 417.5 0 0 929.4 1346.9 Stayed +4094-NSEDU Female 79 No 0 Temecula 92592 33.507255 -117.029473 0 21 None Yes 21.15 Yes Yes Fiber Optic 9 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94.25 1973.75 0 0 444.15 2417.9 Churned Competitor Competitor made better offer +4097-YODCF Male 35 No 1 Fawnskin 92333 34.274846 -116.937581 0 34 Offer C Yes 4.28 Yes Yes Fiber Optic 16 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.8 3470.8 0 0 145.52 3616.32 Stayed +4098-NAUKP Male 70 Yes 1 Oceano 93445 35.059695 -120.604741 1 68 Offer A Yes 20.31 Yes Yes Fiber Optic 13 No Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 84.65 5683.6 0 0 1381.08 7064.68 Stayed +4102-HLENU Female 51 Yes 0 Auburn 95603 38.912881 -121.082766 5 67 None Yes 22.83 Yes Yes Cable 22 Yes Yes Yes No No No No Yes Two Year No Credit Card 65.65 4322.85 0 0 1529.61 5852.46 Stayed +4102-OQUPX Male 67 Yes 0 Sheep Ranch 95250 38.244806 -120.417301 1 1 None Yes 17.36 Yes Yes Fiber Optic 29 No No No No No No No No Month-to-Month Yes Bank Withdrawal 74.4 74.4 0 30 17.36 121.76 Churned Competitor Competitor made better offer +4104-PVRPS Male 56 Yes 0 Rialto 92376 34.109775 -117.378904 7 24 Offer C Yes 1.02 No Yes Cable 3 Yes No No Yes No No No No Month-to-Month No Mailed Check 53.6 1315.35 0 120 24.48 1459.83 Stayed +4106-HADHQ Male 42 Yes 0 Emigrant Gap 95715 39.23754 -120.720196 1 39 None Yes 35.7 No Yes DSL 9 Yes No Yes Yes Yes Yes Yes Yes One Year No Credit Card 80 3182.95 0 0 1392.3 4575.25 Churned Other Moved +4109-CYRBD Male 77 Yes 0 Menifee 92584 33.653338 -117.178271 1 29 Offer C Yes 37.65 Yes Yes DSL 9 No No No No No No No Yes One Year Yes Bank Withdrawal 51.6 1442 0 0 1091.85 2533.85 Stayed +4110-PFEUZ Female 54 No 0 Daggett 92327 34.875144 -116.821698 0 1 Offer E Yes 29.78 No Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month No Credit Card 69.55 69.55 0 0 29.78 99.33 Churned Competitor Competitor had better devices +4111-BNXIF Female 19 Yes 0 Rancho Cucamonga 91739 34.133809 -117.523724 1 67 None No Yes DSL 52 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 59.55 4103.9 0 0 0 4103.9 Stayed +4112-LUEIZ Male 55 No 0 La Palma 90623 33.850504 -118.039892 0 10 Offer D Yes 12.78 No Yes Fiber Optic 2 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.5 863.1 0 0 127.8 990.9 Churned Attitude Attitude of support person +4114-QMKVN Female 25 Yes 1 Surfside 90743 33.728273 -118.085304 7 56 None Yes 7.31 Yes Yes DSL 76 Yes Yes No No No Yes Yes No One Year No Bank Withdrawal 68.75 3815.4 0 110 409.36 4334.76 Stayed +4115-BNPJY Male 60 Yes 0 National City 91950 32.67102 -117.095235 7 29 None Yes 32.46 No Yes DSL 7 No No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 75.55 2054.4 0 0 941.34 2995.74 Stayed +4115-NZRKS Female 72 No 0 San Diego 92102 32.716007 -117.117462 0 7 None Yes 16.36 No Yes Fiber Optic 28 No No No No Yes Yes No Yes One Year Yes Bank Withdrawal 89.15 574.35 0 0 114.52 688.87 Stayed +4115-UMJFQ Male 37 No 0 West Hills 91307 34.199787 -118.68493 0 69 None No Yes DSL 19 No Yes Yes No No No No No One Year Yes Bank Withdrawal 35.75 2492.25 0 150 0 2642.25 Stayed +4116-IQRFR Male 55 Yes 2 Cressey 95312 37.420273 -120.66527 1 4 Offer E Yes 16.68 Yes No One Year No Credit Card 24.1 73.1 0 0 66.72 139.82 Stayed +4116-TZAQJ Female 23 No 0 Culver City 90230 33.993991 -118.39704 0 9 None Yes 13.86 No Yes Fiber Optic 76 Yes No No No No No Yes Yes Month-to-Month Yes Credit Card 74.25 639.65 0 0 124.74 764.39 Churned Attitude Attitude of support person +4118-CEVPF Female 74 No 0 Redwood City 94062 37.410567 -122.297152 0 35 None Yes 32.92 Yes Yes Fiber Optic 22 Yes Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 110.8 3836.3 0 110 1152.2 5098.5 Stayed +4119-ZYPZY Male 67 No 0 Glendale 91204 34.136306 -118.26036 0 71 None Yes 34.8 Yes Yes Fiber Optic 21 No Yes No Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 106.8 7623.2 0 0 2470.8 10094 Stayed +4121-AGSIN Female 44 Yes 0 Ben Lomond 95005 37.078873 -122.090386 9 58 None Yes 36.45 Yes No One Year Yes Credit Card 24.5 1497.9 9.22 0 2114.1 3602.78 Stayed +4123-DVHPH Male 49 Yes 0 Orinda 94563 37.873916 -122.20522 3 9 None Yes 22.41 Yes Yes Fiber Optic 21 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 88.05 801.3 0 0 201.69 1002.99 Stayed +4123-FCVCB Female 23 No 0 Pinon Hills 92372 34.459322 -117.629729 0 12 Offer D Yes 49.25 Yes Yes DSL 47 No No No Yes Yes Yes Yes Yes One Year Yes Credit Card 75.85 854.45 0 0 591 1445.45 Stayed +4124-MMETB Male 52 No 0 Lockwood 93932 35.989792 -121.055933 0 22 None Yes 46.28 Yes Yes Fiber Optic 16 No No No No Yes Yes Yes No Month-to-Month Yes Credit Card 94.65 2104.55 0 40 1018.16 3162.71 Churned Competitor Competitor offered higher download speeds +4128-ETESU Female 73 Yes 0 Pasadena 91101 34.146635 -118.139225 3 47 None Yes 2.98 Yes Yes Fiber Optic 7 No No Yes No Yes Yes Yes No Month-to-Month No Bank Withdrawal -5 4747.2 0 140 140.06 5027.26 Stayed +4129-LYCOI Female 28 No 1 Guinda 95637 38.830739 -122.196202 0 67 None Yes 12.54 Yes Yes Fiber Optic 59 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104 7039.05 0 0 840.18 7879.23 Stayed +4130-MZLCC Female 24 No 0 Temple City 91780 34.101608 -118.055848 0 5 None Yes 43.02 No Yes DSL 42 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 50.55 244.75 0 0 215.1 459.85 Stayed +4132-KALRO Female 31 No 0 Davis Creek 96108 41.750354 -120.403885 0 4 Offer E Yes 7.94 Yes Yes Fiber Optic 3 No No No Yes Yes Yes Yes No Month-to-Month Yes Credit Card 100.85 399.25 0 10 31.76 441.01 Stayed +4132-POCZS Male 47 Yes 0 West Point 95255 38.41935 -120.469545 1 52 None No Yes DSL 26 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 39.9 2020.9 0 0 0 2020.9 Stayed +4134-BSXLX Male 32 Yes 0 Riverside 92507 33.976328 -117.319786 7 28 Offer C Yes 28.86 No Yes Cable 24 Yes Yes No Yes No No No Yes Month-to-Month No Mailed Check 60.9 1785.65 0 0 808.08 2593.73 Stayed +4135-FRWKJ Female 66 Yes 1 Santa Monica 90404 34.026334 -118.474222 1 55 None Yes 34.57 Yes Yes Cable 19 Yes No Yes Yes Yes No No Yes One Year No Bank Withdrawal 76.25 4154.55 0 0 1901.35 6055.9 Stayed +4137-BTIKL Male 55 No 0 Daggett 92327 34.875144 -116.821698 0 2 Offer E Yes 27.17 Yes Yes Fiber Optic 23 Yes No No No No Yes Yes Yes Month-to-Month No Credit Card 90.75 174.75 0 0 54.34 229.09 Joined +4137-JOPHL Female 63 No 0 Inglewood 90302 33.975332 -118.355252 0 50 Offer B Yes 29.8 No Yes Fiber Optic 26 No No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 89.7 4304.5 0 0 1490 5794.5 Stayed +4138-NAXED Male 54 No 0 Joshua Tree 92252 34.167236 -116.281511 0 51 None Yes 42.93 Yes Yes Fiber Optic 11 No Yes No No No No No No Month-to-Month No Bank Withdrawal 81 4085.75 0 10 2189.43 6285.18 Stayed +4139-DETXS Female 53 Yes 0 Needles 92363 34.711224 -114.702256 0 72 Offer A No Yes DSL 6 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 64.45 4528 0 0 0 4528 Stayed +4139-JPIAM Male 31 No 0 Geyserville 95441 38.731771 -123.064272 0 51 None No Yes DSL 2 Yes No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 44.45 2181.55 0 0 0 2181.55 Stayed +4139-SUGLD Male 41 Yes 3 Santa Clara 95054 37.393554 -121.965114 1 31 None No Yes DSL 23 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 35.4 1077.5 0 0 0 1077.5 Churned Attitude Attitude of service provider +4140-MUHUG Female 73 No 0 Oak View 93022 34.404544 -119.302118 0 3 None Yes 18.38 No Yes Fiber Optic 20 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.85 220.95 0 0 55.14 276.09 Churned Attitude Attitude of service provider +4140-WJAWW Female 57 No 0 Los Angeles 90071 34.052917 -118.255178 0 5 None Yes 6.17 No No Month-to-Month No Credit Card 19.85 108.05 0 0 30.85 138.9 Churned Price Long distance charges +4143-HHPMK Male 46 No 0 Mission Hills 91345 34.266389 -118.459744 0 52 None Yes 48.13 No Yes Fiber Optic 12 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 85.35 4338.6 0 90 2502.76 6931.36 Churned Attitude Attitude of support person +4143-OOBWZ Male 33 Yes 0 Fresno 93726 36.793601 -119.761131 0 5 Offer E Yes 25.11 Yes Yes Fiber Optic 26 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.3 416.3 0 0 125.55 541.85 Churned Attitude Attitude of service provider +4145-UQXUQ Female 71 No 0 Berkeley 94710 37.872902 -122.303708 0 8 Offer E Yes 42.93 No Yes Fiber Optic 9 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 92.1 729.95 0 0 343.44 1073.39 Churned Competitor Competitor had better devices +4146-SVFUD Male 45 No 0 Modesto 95351 37.621458 -121.012295 0 1 None Yes 45.28 No Yes DSL 2 No No No No No No No Yes Month-to-Month No Mailed Check 44.6 44.6 0 0 45.28 89.88 Joined +4154-AQUGT Male 76 Yes 0 San Diego 92130 32.957195 -117.202542 1 13 Offer D Yes 1.47 No Yes Fiber Optic 5 No Yes No Yes No Yes No Yes Month-to-Month Yes Bank Withdrawal 89.05 1169.35 0 0 19.11 1188.46 Churned Competitor Competitor made better offer +4159-NAAIX Female 24 No 0 Saratoga 95070 37.257772 -122.051824 0 63 None Yes 37.76 Yes Yes Fiber Optic 48 No Yes No No Yes Yes Yes Yes Two Year No Bank Withdrawal 97.45 6253 0 0 2378.88 8631.88 Stayed +4160-AMJTL Female 74 No 0 Fellows 93224 35.215731 -119.57013 0 8 None Yes 27.95 No No Month-to-Month No Bank Withdrawal -5 164.3 0 0 223.6 387.9 Churned Attitude Attitude of support person +4163-HFTUK Male 34 No 0 Oxnard 93033 34.156629 -119.117218 0 51 Offer B Yes 29.33 No No One Year No Bank Withdrawal 19.1 1007.8 0 0 1495.83 2503.63 Stayed +4163-KIUHY Male 21 No 0 Los Angeles 90006 34.048013 -118.293953 0 35 None Yes 39.84 Yes No Month-to-Month Yes Bank Withdrawal 25.6 901.25 0 0 1394.4 2295.65 Stayed +4163-NCJAK Female 55 Yes 0 Palm Desert 92260 33.694501 -116.412711 9 46 Offer B Yes 35.46 Yes No One Year Yes Bank Withdrawal 24.45 1066.15 0 0 1631.16 2697.31 Stayed +4174-LPGTI Female 49 Yes 0 Beaumont 92223 33.946982 -116.977672 1 41 None Yes 32.02 No Yes DSL 28 No Yes No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 66.5 2728.6 0 0 1312.82 4041.42 Churned Other Moved +4176-FXYBO Male 35 Yes 0 Whittier 90603 33.945318 -117.992066 9 54 Offer B Yes 49.9 Yes Yes Fiber Optic 29 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 109.55 6118.95 0 0 2694.6 8813.55 Stayed +4176-RELJR Male 73 No 0 Elmira 95625 38.349195 -121.902943 0 67 None Yes 14.69 Yes No Two Year No Credit Card 25.1 1672.15 0 0 984.23 2656.38 Stayed +4177-JPDFU Male 35 No 0 Redcrest 95569 40.363446 -123.835041 0 12 Offer D No Yes Cable 6 No Yes No Yes No No No Yes Month-to-Month No Credit Card 34 442.45 0 0 0 442.45 Stayed +4178-EGMON Male 30 Yes 0 Prather 93651 37.007238 -119.505661 9 70 None Yes 9.28 Yes Yes Fiber Optic 51 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 88 5986.45 0 0 649.6 6636.05 Stayed +4182-BGSIQ Female 46 Yes 1 Durham 95938 39.607831 -121.777959 6 10 Offer D Yes 19.05 No No Month-to-Month Yes Bank Withdrawal 19.8 196.75 0 0 190.5 387.25 Stayed +4183-MYFRB Female 30 No 0 Los Angeles 90021 34.029043 -118.239504 0 21 Offer D Yes 6.49 No Yes Fiber Optic 73 No Yes Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 90.05 1862.9 0 30 136.29 2029.19 Stayed +4183-WCSEP Male 46 No 0 Weaverville 96093 40.759401 -122.939337 0 31 None Yes 34.38 No Yes Fiber Optic 20 No Yes No Yes No No No No Month-to-Month Yes Bank Withdrawal 78.45 2435.15 0 40 1065.78 3540.93 Churned Price Long distance charges +4184-TJFAN Female 68 Yes 0 Berkeley 94707 37.897753 -122.279391 1 3 Offer E Yes 25.77 No Yes Fiber Optic 2 Yes No No Yes Yes No No Yes Month-to-Month Yes Mailed Check 88.3 273.75 0 0 77.31 351.06 Churned Attitude Attitude of support person +4184-VODJZ Male 62 Yes 2 Forks Of Salmon 96031 41.232128 -123.194748 4 63 Offer B Yes 48.62 Yes Yes Fiber Optic 28 No Yes No No No Yes Yes Yes One Year Yes Bank Withdrawal 91.35 5764.7 18.78 0 3063.06 8808.98 Stayed +4186-ZBUEW Female 55 No 0 Compton 90221 33.885811 -118.206459 0 36 Offer C Yes 29.27 Yes Yes DSL 9 No Yes No Yes No Yes Yes No One Year Yes Credit Card 70.7 2511.95 0 60 1053.72 3625.67 Stayed +4187-CINZD Female 73 No 0 Lakewood 90712 33.840524 -118.148403 0 46 None Yes 6.13 No Yes Fiber Optic 30 No Yes No No Yes Yes No Yes One Year No Credit Card 95.25 4424.2 0 0 281.98 4706.18 Churned Competitor Competitor had better devices +4188-FRABG Male 36 Yes 0 Sunland 91040 34.282704 -118.312929 4 57 None Yes 31.79 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 103.05 5925.75 0 0 1812.03 7737.78 Stayed +4188-PCPIG Female 32 Yes 0 Valencia 91354 34.457005 -118.573726 1 57 Offer B Yes 48 No Yes Cable 24 Yes Yes No Yes Yes No No Yes Two Year Yes Credit Card 70.35 4124.65 0 0 2736 6860.65 Stayed +4189-NAKJS Male 29 No 0 Murphys 95247 38.147852 -120.440124 0 26 Offer C Yes 24.67 Yes Yes Cable 59 No No No No No No No Yes One Year Yes Credit Card 51.55 1295.4 0 0 641.42 1936.82 Stayed +4190-MFLUW Female 21 Yes 0 San Diego 92121 32.898613 -117.202937 6 10 None Yes 9.41 No Yes Cable 69 No No Yes Yes No No No Yes Month-to-Month No Credit Card 55.2 528.35 0 0 94.1 622.45 Churned Competitor Competitor made better offer +4191-XOVOM Male 25 No 0 Oakland 94611 37.828416 -122.216005 0 63 Offer B Yes 22.73 Yes Yes Fiber Optic 73 No Yes No Yes Yes Yes Yes No Month-to-Month No Bank Withdrawal 105.4 6713.2 0 130 1431.99 8275.19 Stayed +4192-GORJT Male 43 Yes 0 Fremont 94555 37.555473 -122.080312 1 5 None Yes 39.36 No Yes Fiber Optic 24 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.45 498.1 0 0 196.8 694.9 Churned Competitor Competitor had better devices +4193-IBKSW Male 27 Yes 1 San Pedro 90731 33.736387 -118.284363 1 72 Offer A Yes 35.33 Yes No Two Year No Bank Withdrawal 24.75 1769.6 0 0 2543.76 4313.36 Stayed +4193-ORFCL Female 80 No 0 North Hollywood 91606 34.187599 -118.387125 0 1 Offer E Yes 15.24 No Yes DSL 14 No No No No No No No Yes Month-to-Month No Credit Card 45.1 45.1 0 0 15.24 60.34 Churned Competitor Competitor had better devices +4194-FJARJ Female 22 Yes 3 Albany 94706 37.890274 -122.295192 6 54 None Yes 8.53 Yes Yes Cable 73 Yes No No Yes No No No Yes Two Year No Bank Withdrawal 60 3273.95 0 0 460.62 3734.57 Stayed +4194-WHFCB Female 35 Yes 5 Aromas 95004 36.878364 -121.629781 2 59 None Yes 48.07 Yes Yes Fiber Optic 53 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.65 5580.8 0 0 2836.13 8416.93 Stayed +4195-NZGTA Female 40 No 0 Valencia 91354 34.457005 -118.573726 0 1 None No Yes Cable 2 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.25 25.25 0 0 0 25.25 Joined +4195-PNGZS Male 23 Yes 3 Irvine 92620 33.716136 -117.752574 1 69 None Yes 33.09 Yes No Two Year No Bank Withdrawal 24.45 1718.2 0 0 2283.21 4001.41 Stayed +4195-SMMNX Male 62 No 0 Hydesville 95547 40.557314 -124.081662 0 2 None Yes 32.03 No No Month-to-Month No Mailed Check 20.35 33.2 0 0 64.06 97.26 Churned Attitude Attitude of support person +4198-VFOEA Female 58 No 0 Stanford 94305 37.424342 -122.165641 0 12 None No Yes DSL 19 Yes No No Yes No No No Yes One Year Yes Mailed Check 33.6 435.45 0 0 0 435.45 Stayed +4199-QHJNM Male 72 Yes 0 Bass Lake 93604 37.458367 -119.345011 9 67 Offer A Yes 48.68 Yes Yes Fiber Optic 17 No Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 102.9 6989.7 0 0 3261.56 10251.26 Stayed +4201-JMNGR Female 66 No 0 Lucerne Valley 92356 34.508417 -116.856103 0 1 Offer E Yes 26.22 No Yes Cable 22 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 55.8 55.8 0 0 26.22 82.02 Churned Dissatisfaction Service dissatisfaction +4203-QGNZA Female 27 No 3 Los Angeles 90021 34.029043 -118.239504 0 28 None Yes 26.09 No No Month-to-Month No Credit Card 20.25 535.35 0 0 730.52 1265.87 Stayed +4208-UFFGW Male 80 No 0 Byron 94514 37.83323 -121.601461 0 2 Offer E Yes 26.62 No Yes DSL 11 No No No No No No No Yes Month-to-Month No Credit Card 44.95 85.15 0 0 53.24 138.39 Churned Other Don't know +4210-QFJMF Female 41 No 0 Fallbrook 92028 33.362575 -117.299644 0 4 Offer E Yes 36.91 No Yes Fiber Optic 23 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.15 317.25 0 0 147.64 464.89 Churned Competitor Competitor made better offer +4211-MMAZN Male 41 No 0 Vacaville 95688 38.419088 -122.024568 0 1 Offer E Yes 23.16 No No Month-to-Month No Mailed Check 20.25 20.25 0 0 23.16 43.41 Churned Attitude Attitude of support person +4213-HKBJO Female 60 No 0 Martinez 94553 38.014457 -122.115432 0 33 None Yes 36.5 Yes No Two Year No Credit Card 25.7 826.1 0 0 1204.5 2030.6 Stayed +4220-TINQT Female 41 Yes 0 Raisin City 93652 36.594542 -119.905245 3 61 None Yes 27.63 Yes Yes Fiber Optic 29 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.35 6751.35 0 0 1685.43 8436.78 Stayed +4223-BKEOR Female 55 No 0 San Bernardino 92411 34.122501 -117.320138 0 21 Offer D Yes 30.88 No Yes DSL 15 Yes No Yes No No Yes Yes Yes One Year No Mailed Check 64.85 1336.8 0 0 648.48 1985.28 Stayed +4223-WOZCM Male 71 No 0 Carmel 93923 36.460611 -121.852507 0 2 Offer E Yes 37.97 No Yes DSL 9 No No Yes No No No No Yes Two Year No Mailed Check 49.95 107.1 0 0 75.94 183.04 Joined +4226-KKDON Male 41 No 0 French Camp 95231 37.873283 -121.292034 0 8 Offer E Yes 30.8 No Yes DSL 27 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 66.65 520.95 0 0 246.4 767.35 Stayed +4227-OJHAL Female 47 Yes 2 El Centro 92243 32.770393 -115.60915 8 68 None Yes 20.15 Yes Yes DSL 16 Yes Yes Yes No Yes No No Yes One Year Yes Credit Card 73 5163 0 0 1370.2 6533.2 Stayed +4228-ZGYUW Male 42 No 0 San Francisco 94108 37.791998 -122.408653 0 4 Offer E Yes 12.24 Yes Yes Fiber Optic 11 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 90.05 368.1 0 30 48.96 447.06 Churned Competitor Competitor offered more data +4229-CZMLL Male 49 No 0 Salinas 93901 36.64152 -121.622188 0 6 None Yes 6.32 Yes Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 469.8 0 0 37.92 507.72 Churned Dissatisfaction Service dissatisfaction +4231-LZUYM Female 37 Yes 0 Larkspur 94939 37.937082 -122.532369 4 72 None Yes 12.58 Yes No Two Year No Bank Withdrawal 25.65 1887 0 0 905.76 2792.76 Stayed +4232-JGKIY Male 22 No 0 Los Angeles 90011 34.00709 -118.258681 0 1 None Yes 26.37 No No Month-to-Month No Bank Withdrawal 19.2 19.2 0 0 26.37 45.57 Joined +4234-XTNEA Male 25 No 0 Irvine 92606 33.703976 -117.824172 0 2 None Yes 37.7 No Yes Fiber Optic 73 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.95 174.45 0 0 75.4 249.85 Joined +4236-UJPWO Female 34 No 0 Alviso 95002 37.449537 -121.994813 0 2 Offer E No Yes DSL 5 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.5 46.4 0 0 0 46.4 Joined +4236-XPXAV Female 45 Yes 0 Dunnigan 95937 38.931425 -121.946081 1 5 None Yes 9.23 No Yes Fiber Optic 25 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Mailed Check 99.15 465.05 0 0 46.15 511.2 Churned Other Moved +4237-CLSMM Male 45 Yes 0 Highland 92346 34.129677 -117.154277 10 2 None Yes 34.38 No No Month-to-Month No Mailed Check 20 38 0 0 68.76 106.76 Joined +4237-RLAQD Male 58 No 0 Callahan 96014 41.388397 -122.794636 0 1 Offer E Yes 44.75 No Yes Cable 12 No No No No No No No Yes Month-to-Month Yes Credit Card 45.85 45.85 0 0 44.75 90.6 Churned Attitude Attitude of support person +4238-HFHSN Male 66 Yes 0 Elverta 95626 38.734997 -121.463719 4 61 Offer B Yes 26.55 Yes Yes Fiber Optic 2 No Yes No No No No No Yes One Year Yes Bank Withdrawal 82.15 4904.85 0 0 1619.55 6524.4 Stayed +4238-JSSWH Female 70 Yes 0 Porterville 93257 36.008958 -118.891593 1 35 None Yes 45.13 Yes Yes Fiber Optic 10 No No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 102.05 3452.55 0 0 1579.55 5032.1 Stayed +4248-HCETZ Male 77 Yes 0 Sacramento 95814 38.584505 -121.491956 1 30 Offer C Yes 6.23 No Yes Fiber Optic 4 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 79.65 2365.15 0 0 186.9 2552.05 Churned Attitude Attitude of support person +4248-QPAVC Female 80 Yes 0 San Diego 92130 32.957195 -117.202542 1 17 Offer D Yes 36.82 Yes Yes Fiber Optic 6 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 85.35 1463.45 0 0 625.94 2089.39 Churned Competitor Competitor made better offer +4250-FDVOU Female 44 No 0 Woodland 95695 38.71967 -121.862416 0 6 Offer E Yes 17.18 No Yes DSL 22 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 56.25 389.1 0 0 103.08 492.18 Churned Attitude Attitude of support person +4250-WAROZ Male 70 Yes 3 Fresno 93701 36.749403 -119.787574 4 60 None Yes 19.68 Yes Yes Fiber Optic 53 Yes Yes No No No Yes No Yes One Year Yes Bank Withdrawal 93.25 5774.55 0 0 1180.8 6955.35 Stayed +4250-ZBWLV Male 24 No 0 Olema 94950 38.052209 -122.775567 0 68 Offer A Yes 21.74 Yes Yes Fiber Optic 73 No Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 108.45 7176.55 9.68 0 1478.32 8645.19 Churned Competitor Competitor offered higher download speeds +4254-QPEDE Female 22 Yes 0 Banning 92220 33.936298 -116.849577 3 52 None No Yes DSL 52 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 66.25 3330.1 0 0 0 3330.1 Stayed +4255-DDUOU Female 47 Yes 3 Casmalia 93429 34.866032 -120.536546 0 1 None Yes 34.57 No No Month-to-Month Yes Mailed Check 20.5 20.5 0 0 34.57 55.07 Churned Price Long distance charges +4256-ZWTZI Female 22 No 1 Morro Bay 93442 35.369553 -120.763864 0 5 None Yes 40.03 No Yes DSL 52 No No No Yes No No No No Month-to-Month Yes Credit Card 51 286.8 0 0 200.15 486.95 Stayed +4257-GAESD Female 25 No 0 Dinuba 93618 36.523619 -119.386868 0 6 Offer E No Yes Cable 52 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 45 298.7 0 0 0 298.7 Stayed +4273-MBHYA Female 38 No 1 Desert Hot Springs 92241 33.832799 -116.250973 0 1 None Yes 5.36 No Yes Fiber Optic 19 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.35 89.35 0 0 5.36 94.71 Joined +4274-DRSQT Female 33 No 0 Potrero 91963 32.619465 -116.593605 0 66 None Yes 31.93 Yes Yes Fiber Optic 15 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 88.9 6000.1 0 0 2107.38 8107.48 Stayed +4274-OWWYO Male 56 No 0 Walnut Grove 95690 38.240419 -121.587535 0 1 None Yes 4.8 No Yes Fiber Optic 11 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.35 74.35 0 0 4.8 79.15 Churned Other Deceased +4277-BWBML Male 48 Yes 2 Three Rivers 93271 36.413433 -118.854708 0 72 Offer A Yes 8.53 No No Two Year No Bank Withdrawal 19.95 1322.85 0 0 614.16 1937.01 Stayed +4277-PVRAN Female 34 No 0 Daly City 94014 37.691561 -122.445202 0 8 None Yes 36.39 No Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.1 679.3 0 0 291.12 970.42 Churned Competitor Competitor had better devices +4277-UDIEF Male 51 Yes 3 Nuevo 92567 33.82769 -117.102244 3 24 Offer C Yes 45.68 Yes Yes Cable 26 Yes No No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 81 1923.85 0 0 1096.32 3020.17 Stayed +4280-DLSHD Male 36 Yes 0 San Bernardino 92411 34.122501 -117.320138 10 8 Offer E Yes 19 No Yes Cable 8 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 54.75 445.85 0 0 152 597.85 Stayed +4282-ACRXS Male 69 Yes 0 Covina 91723 34.084747 -117.886844 2 38 Offer C No Yes Cable 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.85 955.75 0 0 0 955.75 Stayed +4282-MSACW Male 39 No 0 Tahoe City 96145 39.178337 -120.162806 0 68 None Yes 32.67 Yes Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 117.2 8035.95 0 0 2221.56 10257.51 Stayed +4282-YMKNA Female 55 No 0 Biola 93606 36.798882 -120.019511 0 9 Offer E Yes 16.48 Yes Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.75 706.6 0 0 148.32 854.92 Churned Competitor Competitor made better offer +4283-FUTGF Male 67 No 0 El Sobrante 94803 37.963995 -122.288296 0 19 None Yes 16.78 Yes Yes Fiber Optic 15 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 79.85 1471.75 0 0 318.82 1790.57 Churned Dissatisfaction Network reliability +4283-IVYCI Male 40 No 0 Sacramento 95832 38.445939 -121.496855 0 9 Offer E Yes 27.53 No Yes Cable 11 Yes No No Yes No Yes Yes Yes Month-to-Month No Credit Card 64.95 547.8 0 0 247.77 795.57 Stayed +4285-GYRQC Female 63 Yes 0 Newport Beach 92662 33.606336 -117.893042 1 7 Offer E Yes 44.66 No Yes Fiber Optic 26 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.25 587.1 0 0 312.62 899.72 Churned Attitude Attitude of support person +4289-DTDKW Male 54 Yes 0 Madera 93637 36.902954 -120.194274 1 40 Offer B Yes 22.56 Yes Yes Cable 4 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.3 4113.1 0 0 902.4 5015.5 Churned Competitor Competitor had better devices +4290-BSXUX Male 33 Yes 0 Fields Landing 95537 40.726949 -124.217378 1 3 None Yes 43.27 Yes Yes Fiber Optic 17 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 79.65 251.75 0 0 129.81 381.56 Churned Competitor Competitor offered more data +4291-HPAXL Male 63 No 2 Galt 95632 38.274451 -121.259201 0 1 None Yes 29.1 No No Month-to-Month No Credit Card 19.85 19.85 0 0 29.1 48.95 Joined +4291-HYEBC Female 76 Yes 3 Weldon 93283 35.55647 -118.244914 2 28 None No Yes DSL 21 No Yes No No No Yes Yes Yes One Year Yes Bank Withdrawal 39.1 1096.6 0 0 0 1096.6 Stayed +4291-SHSBH Male 25 No 0 Modesto 95354 37.639029 -120.964772 0 7 Offer E Yes 8.95 No Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.55 521.35 0 0 62.65 584 Stayed +4291-TPNFG Male 56 Yes 0 Raisin City 93652 36.594542 -119.905245 1 72 Offer A Yes 29.29 Yes Yes DSL 30 Yes Yes Yes Yes No Yes Yes No Two Year Yes Bank Withdrawal 82.3 5980.55 0 140 2108.88 8229.43 Stayed +4291-YZODP Female 56 No 3 San Carlos 94070 37.497915 -122.267361 0 7 Offer E Yes 49.66 No No One Year No Credit Card 20.05 96.8 0 0 347.62 444.42 Stayed +4293-ETKAP Female 42 Yes 1 Litchfield 96117 40.507272 -120.338228 10 65 Offer B Yes 1.83 Yes Yes Cable 13 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 79.4 5071.9 0 0 118.95 5190.85 Stayed +4295-YURET Female 78 Yes 1 San Quentin 94964 37.942551 -122.491642 8 56 Offer B Yes 5.93 No Yes DSL 19 Yes No No Yes Yes Yes No No Two Year Yes Credit Card 72.6 4084.35 0 140 332.08 4556.43 Stayed +4298-OYIFC Male 59 Yes 0 Loyalton 96118 39.637471 -120.226338 1 15 None Yes 18.6 Yes Yes Fiber Optic 13 No No Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 103.45 1539.8 0 140 279 1958.8 Stayed +4299-OPXEJ Female 57 No 0 Inglewood 90301 33.956445 -118.358634 0 56 Offer B Yes 13.89 No No Two Year Yes Bank Withdrawal 19.55 1080.55 0 0 777.84 1858.39 Stayed +4299-SIMNS Male 43 No 0 Temple City 91780 34.101608 -118.055848 0 9 Offer E Yes 34.34 Yes Yes Fiber Optic 6 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 81.15 784.45 0 50 309.06 1143.51 Stayed +4301-VVZKA Male 25 Yes 0 San Francisco 94123 37.800254 -122.436975 1 16 None Yes 25.83 Yes Yes Fiber Optic 46 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.4 1189.4 0 0 413.28 1602.68 Stayed +4302-ZYFEL Male 23 Yes 2 Belvedere Tiburon 94920 37.885629 -122.46858 8 69 Offer A Yes 26.44 No No One Year Yes Credit Card 20.55 1403.1 0 0 1824.36 3227.46 Stayed +4304-TSPVK Female 46 Yes 0 Tupman 93276 35.316263 -119.402559 8 68 Offer A Yes 23.14 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 114.9 7843.55 0 0 1573.52 9417.07 Stayed +4304-XUMGI Male 74 Yes 2 Moreno Valley 92557 33.970661 -117.255039 3 50 None Yes 32.9 Yes Yes DSL 18 Yes Yes Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 75.15 3822.45 0 0 1645 5467.45 Stayed +4307-KTUMW Male 27 Yes 0 Santa Barbara 93108 34.457541 -119.631072 1 53 Offer B Yes 31.24 Yes Yes Fiber Optic 73 Yes No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 93.9 5029.2 0 0 1655.72 6684.92 Churned Attitude Attitude of service provider +4307-KWMXE Male 53 No 0 Llano 93544 34.500091 -117.765862 0 10 Offer D No Yes DSL 22 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 35.75 389.8 0 0 0 389.8 Stayed +4310-KEDTB Female 24 No 2 Yuba City 95993 39.075694 -121.70606 0 26 None No Yes DSL 27 No No Yes No No No No Yes Month-to-Month Yes Credit Card 29.8 786.5 10.28 0 0 776.22 Stayed +4311-QTTAI Female 63 No 0 Van Nuys 91411 34.17847 -118.459472 0 16 None Yes 40.95 No No One Year No Credit Card 19.35 295.55 0 0 655.2 950.75 Stayed +4312-GVYNH Female 46 Yes 0 Westminster 92683 33.752591 -117.993661 8 70 None No Yes Cable 26 Yes No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 49.85 3370.2 0 0 0 3370.2 Stayed +4312-KFRXN Male 61 Yes 0 Bradley 93426 35.842889 -121.004862 2 72 Offer A Yes 34.29 Yes No Two Year No Credit Card 25.4 1710.9 0 0 2468.88 4179.78 Stayed +4315-MURBD Female 64 No 0 San Bruno 94066 37.624436 -122.430661 0 12 None Yes 34.92 No Yes Cable 23 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.9 1120.95 0 0 419.04 1539.99 Churned Price Price too high +4316-XCSLJ Male 35 No 3 Palo Alto 94301 37.444314 -122.149996 0 17 None Yes 45.61 No Yes DSL 53 Yes No No No No No No Yes Month-to-Month Yes Credit Card 50.3 846.8 0 0 775.37 1622.17 Stayed +4317-VTEOA Male 61 No 0 Rowland Heights 91748 33.976753 -117.897367 0 1 Offer E Yes 43.03 No Yes DSL 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.75 50.75 0 0 43.03 93.78 Churned Competitor Competitor had better devices +4318-RAJVY Female 57 No 0 Encino 91436 34.152875 -118.486056 0 10 None Yes 2.84 No No One Year Yes Credit Card 19.8 198.25 0 0 28.4 226.65 Stayed +4320-QMLLA Male 57 No 0 Avery 95224 38.208336 -120.339938 0 7 None Yes 5.61 No Yes DSL 24 No No No No Yes No No Yes Month-to-Month No Mailed Check 54.85 370.4 0 0 39.27 409.67 Stayed +4322-RCYMT Male 63 Yes 0 San Diego 92122 32.85723 -117.209774 1 68 Offer A Yes 29.18 Yes Yes DSL 18 No Yes Yes Yes No Yes Yes No One Year Yes Bank Withdrawal 75.8 5293.95 0 90 1984.24 7368.19 Churned Competitor Competitor made better offer +4323-ELYYB Male 54 Yes 2 Likely 96116 41.266008 -120.490731 7 13 None Yes 4.26 No No One Year No Credit Card 20 218.55 0 0 55.38 273.93 Stayed +4323-OHFOW Female 72 Yes 0 Newhall 91321 34.370378 -118.504118 1 70 None Yes 33.74 Yes Yes Fiber Optic 24 No Yes No Yes Yes Yes No Yes One Year Yes Bank Withdrawal 105.55 7195.35 0 0 2361.8 9557.15 Stayed +4323-SADQS Male 61 Yes 6 Concord 94521 37.971421 -121.971504 2 7 None No Yes Cable 30 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 34.5 279.25 0 0 0 279.25 Churned Dissatisfaction Service dissatisfaction +4324-AHJKS Female 42 No 0 Buttonwillow 93206 35.451402 -119.488413 0 5 None Yes 24.83 No Yes DSL 26 Yes No Yes No No No No Yes Month-to-Month No Credit Card 55.8 300.4 0 0 124.15 424.55 Stayed +4324-BZCKL Female 30 Yes 2 Paynes Creek 96075 40.343213 -121.815412 6 10 None Yes 5.74 No Yes DSL 59 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 55.55 551.3 0 0 57.4 608.7 Stayed +4325-NFSKC Male 68 No 0 Pacific Palisades 90272 34.079449 -118.548306 0 19 Offer D Yes 28.12 Yes Yes Fiber Optic 25 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.6 1660 0 0 534.28 2194.28 Churned Price Extra data charges +4328-VUFWD Female 62 No 0 Vallejo 94591 38.105733 -122.186338 0 39 None Yes 6.77 No Yes DSL 17 No No No Yes No Yes Yes Yes One Year No Bank Withdrawal 59.3 2209.15 0 0 264.03 2473.18 Stayed +4329-YPDDQ Male 40 No 0 Cazadero 95421 38.578807 -123.19338 0 20 None Yes 16.05 No Yes Fiber Optic 18 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 108.2 2203.7 0 0 321 2524.7 Stayed +4332-MUOEZ Male 78 Yes 0 Moreno Valley 92553 33.923149 -117.244933 1 20 None Yes 32.54 No Yes Fiber Optic 5 Yes No Yes Yes No Yes No Yes One Year No Credit Card 94.3 1818.3 0 0 650.8 2469.1 Stayed +4334-HOWRP Male 70 Yes 0 Cambria 93428 35.591387 -121.032256 1 72 Offer A No Yes DSL 7 Yes Yes Yes Yes Yes Yes No No Two Year Yes Credit Card 64.95 4546 0 30 0 4576 Stayed +4335-BSMJS Female 55 No 0 Sanger 93657 36.819628 -119.440414 0 62 None Yes 8.23 Yes No Two Year Yes Credit Card -6 1563.95 0 0 510.26 2074.21 Stayed +4335-UPJSI Female 57 No 1 Aguanga 92536 33.482243 -116.827173 0 24 None Yes 34.24 No No Two Year No Mailed Check 19.75 498.1 0 0 821.76 1319.86 Stayed +4338-EYCER Male 57 Yes 0 Carlotta 95528 40.497283 -123.93037 4 21 None Yes 17.19 No Yes DSL 11 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 54.6 1125.2 0 0 360.99 1486.19 Stayed +4342-HENTK Female 67 No 0 Garberville 95542 40.057784 -123.679461 0 2 None Yes 12.52 No Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.65 142.35 0 0 25.04 167.39 Churned Competitor Competitor had better devices +4342-HFXWS Female 19 Yes 1 Santa Monica 90401 34.015481 -118.493231 6 48 Offer B Yes 44.66 No Yes DSL 27 Yes No Yes Yes Yes No No Yes One Year No Bank Withdrawal 69.7 3023.65 0 0 2143.68 5167.33 Stayed +4343-EJVQB Male 48 No 0 Mariposa 95338 37.526791 -119.99437 0 7 None Yes 1.67 No Yes Fiber Optic 23 Yes No No No No No No Yes Month-to-Month No Credit Card 74.35 533.6 0 0 11.69 545.29 Stayed +4349-GFQHK Male 30 No 0 Mentone 92359 34.103578 -117.04054 0 1 Offer E Yes 25.39 Yes Yes DSL 52 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 54.35 54.35 0 0 25.39 79.74 Churned Attitude Attitude of service provider +4350-ZTLPI Female 36 Yes 0 Van Nuys 91401 34.178483 -118.431791 1 53 Offer B Yes 18 Yes Yes Fiber Optic 20 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 108.95 5718.2 0 0 954 6672.2 Stayed +4351-QLCSU Female 47 No 0 Quincy 95971 39.971228 -121.041166 0 1 None Yes 32.74 No Yes DSL 26 No No No No Yes No No Yes Month-to-Month Yes Credit Card 55 55 0 0 32.74 87.74 Churned Price Long distance charges +4353-HYOJD Female 37 Yes 5 Monrovia 91016 34.1528 -118.000482 5 27 Offer C Yes 19.32 No Yes DSL 30 No Yes No No No No No Yes Month-to-Month No Credit Card 49.85 1336.15 0 0 521.64 1857.79 Stayed +4355-CVPVS Female 49 Yes 1 California Hot Springs 93207 35.865795 -118.69759 4 56 None Yes 12.97 No Yes Fiber Optic 28 No No No No Yes Yes Yes Yes One Year No Bank Withdrawal 88.9 4968 0 0 726.32 5694.32 Stayed +4355-HBJHH Male 49 Yes 0 Waterford 95386 37.669516 -120.626964 0 67 None Yes 42.77 Yes Yes DSL 3 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 79.7 5293.4 0 0 2865.59 8158.99 Churned Price Price too high +4359-INNWN Female 63 No 0 Dunsmuir 96025 41.212695 -122.392067 0 17 Offer D Yes 3.84 No No One Year No Credit Card 20.05 337.9 43.68 0 65.28 359.5 Stayed +4360-PNRQB Male 27 No 0 Yucca Valley 92284 34.159534 -116.425984 0 18 Offer D Yes 15.18 Yes Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.6 1395.05 0 0 273.24 1668.29 Stayed +4360-QRAVE Male 75 No 0 Farmington 95230 37.956963 -120.863055 0 37 Offer C No Yes DSL 29 No Yes Yes No No No No Yes Two Year No Bank Withdrawal 36.65 1315 0 0 0 1315 Stayed +4361-BKAXE Female 23 No 0 Boulder Creek 95006 37.171727 -122.142961 0 41 Offer B Yes 21.56 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 114.5 4527.45 0 0 883.96 5411.41 Churned Competitor Competitor made better offer +4361-FEBGN Male 41 No 0 San Francisco 94131 37.746699 -122.442833 0 48 None Yes 33.68 No No Two Year No Credit Card 20.15 982.95 0 0 1616.64 2599.59 Stayed +4361-JEIVL Male 29 No 3 Greenfield 93927 36.248708 -121.386617 0 1 Offer E Yes 7.14 No Yes DSL 52 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 44.4 44.4 0 0 7.14 51.54 Churned Attitude Attitude of service provider +4365-MSDYN Male 38 Yes 0 San Clemente 92672 33.429488 -117.609432 7 8 None Yes 22.34 No No Month-to-Month Yes Bank Withdrawal 19.55 161.15 0 0 178.72 339.87 Stayed +4366-CTOUZ Female 36 No 0 Bodega Bay 94923 38.377165 -123.037957 0 50 None Yes 15.1 No Yes Fiber Optic 9 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 100.2 5038.45 0 0 755 5793.45 Stayed +4367-NHWMM Female 37 No 0 Corte Madera 94925 37.924014 -122.511694 0 1 None No Yes Cable 13 No No No No No No No Yes Month-to-Month Yes Credit Card 24.9 24.9 0 0 0 24.9 Joined +4367-NUYAO Male 39 Yes 1 Cupertino 95014 37.306612 -122.080621 5 10 None Yes 22.83 Yes No Two Year No Credit Card 25.75 257.5 0 0 228.3 485.8 Stayed +4369-HTUIF Male 73 No 0 Pismo Beach 93449 35.165668 -120.655842 0 6 Offer E Yes 29.41 No Yes Fiber Optic 30 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.15 503.6 0 0 176.46 680.06 Churned Attitude Attitude of service provider +4369-NYSCF Male 61 No 0 Oakland 94606 37.792489 -122.244314 0 56 Offer B Yes 18.42 No Yes DSL 13 No Yes No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 75.75 4284.65 0 90 1031.52 5406.17 Stayed +4373-MAVJG Female 64 Yes 0 San Diego 92117 32.825086 -117.199424 1 14 Offer D Yes 13.64 Yes Yes Fiber Optic 9 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.9 1259 0 0 190.96 1449.96 Churned Competitor Competitor made better offer +4373-VVHQL Male 37 No 0 Arroyo Grande 93420 35.176236 -120.483243 0 1 Offer E Yes 18.57 No Yes DSL 26 No No No No No No No No Month-to-Month Yes Bank Withdrawal 44.75 44.75 0 10 18.57 73.32 Joined +4374-YMUSQ Male 64 No 0 Lake Elsinore 92530 33.655421 -117.391751 0 34 Offer C Yes 22.41 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 116.25 3899.05 0 0 761.94 4660.99 Stayed +4376-KFVRS Male 52 Yes 0 Barstow 92311 34.965648 -117.001509 5 72 Offer A Yes 30.75 Yes Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 114.05 8468.2 0 0 2214 10682.2 Stayed +4377-VDHYI Male 29 Yes 3 Patterson 95363 37.410236 -121.320337 6 32 None Yes 36.65 No Yes Fiber Optic 69 Yes Yes No No No Yes Yes Yes One Year Yes Bank Withdrawal -7 3023.85 0 0 1172.8 4196.65 Stayed +4378-BZYFP Male 41 No 0 Fairfield 94533 38.287136 -122.02711 0 17 None Yes 42.66 No No One Year Yes Mailed Check 20.5 365.8 0 0 725.22 1091.02 Stayed +4378-MYPGO Male 41 Yes 2 Greenwood 95635 38.921333 -120.897718 3 68 None Yes 31.4 No Yes Fiber Optic 19 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.25 7173.15 0 0 2135.2 9308.35 Stayed +4381-MHQDC Female 38 No 0 Solvang 93463 34.624399 -120.137875 0 47 Offer B Yes 35.75 Yes Yes DSL 13 Yes No Yes Yes No No No No Two Year Yes Credit Card 65 2879.9 0 0 1680.25 4560.15 Stayed +4385-GZQXV Female 68 No 0 Ontario 91764 34.074087 -117.605618 0 16 Offer D Yes 9.43 No Yes Fiber Optic 9 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.45 1511.2 0 0 150.88 1662.08 Churned Competitor Competitor had better devices +4385-ZKVNW Male 58 Yes 3 San Francisco 94102 37.7795 -122.419233 4 44 None Yes 46.54 No Yes DSL 52 No Yes No Yes No No No No Month-to-Month Yes Bank Withdrawal 54.9 2549.1 0 130 2047.76 4726.86 Stayed +4389-UEFCZ Female 25 Yes 0 Monte Rio 95462 38.471049 -123.015549 0 72 None Yes 21.96 Yes Yes Fiber Optic 59 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.5 7544 0 0 1581.12 9125.12 Stayed +4390-KYULV Male 41 Yes 0 Piru 93040 34.432843 -118.730106 1 3 Offer E Yes 37.61 No No Month-to-Month Yes Credit Card 20.55 51.15 0 0 112.83 163.98 Churned Attitude Attitude of support person +4391-LNRXK Male 37 No 0 Port Costa 94569 38.035707 -122.196821 0 22 Offer D Yes 48.07 No Yes Fiber Optic 18 No Yes Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.95 2142.8 0 0 1057.54 3200.34 Stayed +4391-RESHN Male 49 No 0 Lemon Cove 93244 36.462671 -118.997291 0 23 Offer D Yes 16.28 Yes Yes Fiber Optic 2 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 104.05 2470.1 0 0 374.44 2844.54 Churned Competitor Competitor had better devices +4393-GEADV Male 54 Yes 3 Dulzura 91917 32.622999 -116.687855 10 70 None Yes 39.06 Yes Yes Fiber Optic 75 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 114.75 7842.3 0 0 2734.2 10576.5 Stayed +4393-OBCRR Female 60 No 0 Bella Vista 96008 40.722733 -122.109666 0 3 None Yes 1.47 No No One Year No Mailed Check 20.25 71.2 0 0 4.41 75.61 Joined +4393-RYCRE Male 25 No 0 Macdoel 96058 41.769709 -121.92063 0 44 None Yes 38.33 No Yes Fiber Optic 41 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.05 4510.8 0 0 1686.52 6197.32 Stayed +4395-PZMSN Male 67 No 0 San Gregorio 94074 37.331762 -122.341444 0 5 Offer E Yes 18.38 No Yes Fiber Optic 15 No Yes No No No Yes Yes Yes Two Year Yes Bank Withdrawal 85.55 408.5 0 0 91.9 500.4 Stayed +4396-KLSEH Male 26 No 0 Bakersfield 93311 35.16207 -119.194488 0 4 Offer E Yes 6.88 No No Month-to-Month Yes Bank Withdrawal 19.85 63 0 0 27.52 90.52 Stayed +4397-FRLTA Female 35 No 0 Corona 92883 33.762351 -117.488725 0 4 Offer E Yes 32.54 No No Month-to-Month No Credit Card 20.15 84.5 0 0 130.16 214.66 Stayed +4398-HSCJH Female 57 No 0 Los Angeles 90013 34.044639 -118.240413 0 3 Offer E Yes 3.64 Yes Yes DSL 25 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 63.6 155.65 0 0 10.92 166.57 Churned Competitor Competitor offered higher download speeds +4402-FTBXC Male 55 No 0 Hopland 95449 38.93706 -123.118111 0 54 None Yes 27.17 No Yes Fiber Optic 24 Yes No Yes No Yes No No Yes Month-to-Month No Credit Card 89.8 4667 0 0 1467.18 6134.18 Stayed +4403-BWPAY Male 40 No 0 Los Angeles 90017 34.052842 -118.264495 0 14 None Yes 33.5 Yes No One Year Yes Credit Card 24.8 321.7 0 0 469 790.7 Stayed +4404-HIBDJ Female 48 No 0 San Jose 95131 37.387027 -121.897775 0 25 None Yes 1.37 No Yes DSL 21 Yes Yes Yes Yes Yes No No Yes One Year No Credit Card 74.3 1863.8 0 0 34.25 1898.05 Churned Competitor Competitor offered more data +4412-YLTKF Female 72 No 1 Pico Rivera 90660 33.989524 -118.089299 0 27 Offer C Yes 3.33 Yes Yes Fiber Optic 18 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 78.05 2135.5 0 10 89.91 2235.41 Churned Competitor Competitor had better devices +4415-IJZTP Female 33 No 0 Los Angeles 90027 34.127194 -118.295647 0 1 None Yes 13.61 Yes Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.5 74.5 0 0 13.61 88.11 Churned Competitor Competitor had better devices +4415-WNGVR Female 73 Yes 0 Daggett 92327 34.875144 -116.821698 3 12 None Yes 37.15 No Yes DSL 13 Yes No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 79.2 943.85 0 20 445.8 1409.65 Stayed +4418-LZMSV Male 56 Yes 3 San Diego 92113 32.697098 -117.116587 8 13 None Yes 28.15 No Yes Cable 56 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 61.8 750.1 0 0 365.95 1116.05 Stayed +4419-UJMUS Male 55 Yes 1 Wildomar 92595 33.617108 -117.253349 0 69 Offer A Yes 8.46 Yes Yes Fiber Optic 21 No No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.35 6856.45 0 0 583.74 7440.19 Stayed +4422-QVIJA Female 52 No 1 Los Angeles 90035 34.051809 -118.383843 0 35 None Yes 38.82 Yes Yes DSL 19 No No No No No No No No Month-to-Month No Mailed Check 50.15 1655.35 0 130 1358.7 3144.05 Stayed +4423-JWZJN Male 57 Yes 2 Springville 93265 36.245926 -118.693138 9 64 Offer B Yes 45.35 Yes Yes Fiber Optic 30 No No Yes No No Yes Yes Yes One Year No Credit Card 90.25 5629.15 0 0 2902.4 8531.55 Stayed +4423-YLHDV Female 22 Yes 0 Los Angeles 90059 33.927254 -118.249826 1 21 Offer D Yes 38.52 Yes Yes Fiber Optic 59 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.4 2200.25 0 0 808.92 3009.17 Churned Attitude Attitude of support person +4424-TKOPW Male 70 No 0 Crestline 92325 34.248061 -117.29028 0 2 None Yes 25.19 Yes Yes Fiber Optic 14 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 93.85 196.75 0 0 50.38 247.13 Churned Price Lack of affordable download/upload speed +4425-OWHWB Female 32 No 0 El Cajon 92019 32.785165 -116.862648 0 20 None Yes 10.9 No No One Year Yes Credit Card 19.35 433.75 0 0 218 651.75 Stayed +4429-WYGFR Male 36 No 0 Sacramento 95821 38.625096 -121.383658 0 26 Offer C Yes 44.11 No Yes DSL 8 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 49.15 1237.3 0 0 1146.86 2384.16 Stayed +4430-UZIPO Male 44 No 0 San Diego 92121 32.898613 -117.202937 0 3 Offer E No Yes DSL 21 No Yes No Yes No No No Yes Month-to-Month Yes Mailed Check 36.85 108.7 0 0 0 108.7 Churned Competitor Competitor made better offer +4430-YHXGG Female 20 No 3 San Lorenzo 94580 37.676249 -122.132415 0 4 Offer E Yes 38.97 Yes No Month-to-Month Yes Credit Card 25.45 84.2 0 0 155.88 240.08 Stayed +4431-EDMIQ Female 47 Yes 3 Sugarloaf 92386 34.243088 -116.830015 8 7 None Yes 16.22 No Yes DSL 53 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 75.7 554.05 0 0 113.54 667.59 Stayed +4432-ADRLB Male 46 No 0 Fallbrook 92028 33.362575 -117.299644 0 2 None Yes 24.9 No Yes DSL 11 No No No No No No No No Month-to-Month No Mailed Check 44.65 74.9 0 10 49.8 134.7 Churned Competitor Competitor made better offer +4433-JCGCG Male 80 Yes 0 San Diego 92129 32.961064 -117.134917 1 46 Offer B Yes 5.36 Yes Yes Fiber Optic 22 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101 4680.05 0 0 246.56 4926.61 Churned Competitor Competitor made better offer +4439-JMPMT Female 38 Yes 0 Comptche 95427 39.239818 -123.565432 1 5 Offer E Yes 1.12 No Yes Fiber Optic 22 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.75 470.95 44.16 0 5.6 432.39 Churned Attitude Attitude of support person +4439-YRNVD Female 33 No 0 Selma 93662 36.545322 -119.642281 0 10 None No Yes DSL 23 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 36.25 374 0 0 0 374 Stayed +4441-NIHPT Female 73 No 0 Freedom 95019 36.936228 -121.785559 0 13 None Yes 40.37 No Yes Fiber Optic 21 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 74.3 940.35 0 0 524.81 1465.16 Churned Competitor Competitor had better devices +4443-EMBNA Female 55 Yes 0 Castaic 91384 34.506627 -118.699048 3 71 None Yes 32.13 Yes No Two Year No Bank Withdrawal 24.75 1836.9 0 0 2281.23 4118.13 Stayed +4445-KWOKW Female 23 No 0 Potrero 91963 32.619465 -116.593605 0 42 Offer B Yes 29.44 Yes Yes Cable 41 Yes Yes No No No No Yes Yes One Year Yes Bank Withdrawal 60.15 2421.6 0 0 1236.48 3658.08 Stayed +4445-ZJNMU Male 30 No 0 Manhattan Beach 90266 33.889632 -118.39737 0 9 Offer E Yes 4.81 Yes Yes Fiber Optic 69 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.3 918.75 0 0 43.29 962.04 Stayed +4446-BZKHU Male 44 Yes 0 Pleasant Hill 94523 37.95338 -122.076886 1 61 None Yes 45.7 Yes Yes Fiber Optic 24 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.55 6281.45 0 0 2787.7 9069.15 Churned Competitor Competitor had better devices +4450-DLLMH Male 53 No 0 Avalon 90704 33.391181 -118.421305 0 2 Offer E Yes 6.74 No Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Credit Card 71.3 157.75 0 0 13.48 171.23 Joined +4450-MDZFX Male 50 Yes 4 Monrovia 91016 34.1528 -118.000482 9 60 Offer B Yes 38.44 Yes Yes Fiber Optic 57 No No No No No No No Yes Month-to-Month No Bank Withdrawal 74.35 4453.3 0 0 2306.4 6759.7 Stayed +4450-YOOHP Female 56 No 0 Sacramento 95818 38.556306 -121.495817 0 39 None No Yes DSL 6 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 50.65 1905.4 3.51 0 0 1901.89 Stayed +4451-RWASJ Male 35 Yes 3 Lagunitas 94938 38.021772 -122.691744 9 15 Offer D Yes 49.36 No No One Year Yes Credit Card 19.5 239.75 0 0 740.4 980.15 Stayed +4452-QIIEB Male 41 No 0 Glendora 91740 34.119363 -117.855059 0 7 Offer E Yes 30.04 No Yes DSL 6 No No No No No No No Yes Month-to-Month No Credit Card 43.9 278.4 0 0 210.28 488.68 Stayed +4452-ROHMO Female 64 No 0 San Diego 92128 33.000269 -117.072093 0 15 Offer D Yes 39.49 No No Two Year No Credit Card 19.6 331.6 0 0 592.35 923.95 Stayed +4455-BFSPD Female 35 Yes 0 Escondido 92027 33.141265 -116.967221 5 61 None Yes 36.13 Yes Yes Fiber Optic 23 No No No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 101.15 6383.9 0 0 2203.93 8587.83 Stayed +4456-RHSNB Female 43 Yes 1 San Bernardino 92401 34.105935 -117.2914 3 19 None Yes 7.42 No Yes DSL 17 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 49.6 962.9 0 0 140.98 1103.88 Stayed +4458-KVRBJ Male 25 No 0 San Jose 95110 37.34667 -121.910019 0 59 None Yes 25.89 Yes No Two Year No Credit Card 25 1510.5 0 0 1527.51 3038.01 Stayed +4459-BBGHE Male 61 No 1 Descanso 91916 32.912664 -116.635387 0 30 Offer C No Yes DSL 17 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 44.5 1307.8 0 0 0 1307.8 Stayed +4462-CYWMH Male 65 Yes 0 Lindsay 93247 36.205465 -119.085807 7 62 Offer B Yes 27.49 Yes Yes Fiber Optic 3 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.8 5629.55 0 0 1704.38 7333.93 Stayed +4464-JCOLN Male 40 Yes 0 Huron 93234 36.217864 -120.080117 2 2 Offer E Yes 15.14 No No One Year No Mailed Check 19.85 35.9 0 0 30.28 66.18 Churned Attitude Attitude of support person +4465-VDKIQ Female 61 No 0 Glendale 91201 34.17051 -118.289463 0 18 None Yes 19.93 No Yes Fiber Optic 26 No Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 77.8 1358.6 29.76 0 358.74 1687.58 Stayed +4468-KAZHE Female 70 Yes 0 Hughson 95326 37.5923 -120.853288 1 20 None Yes 8.98 No Yes DSL 16 No Yes No No No Yes No Yes One Year Yes Bank Withdrawal 60 1259.35 0 0 179.6 1438.95 Stayed +4468-YDOVK Male 57 No 2 Richmond 94805 37.941456 -122.320968 0 5 None Yes 13.54 No Yes DSL 21 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 48.65 235.2 0 0 67.7 302.9 Stayed +4471-KXAUH Female 58 Yes 0 Woody 93287 35.710244 -118.881679 1 42 None Yes 10.73 Yes Yes Fiber Optic 22 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 84.3 3588.4 0 0 450.66 4039.06 Churned Attitude Attitude of service provider +4472-LVYGI Female 43 Yes 0 San Bernardino 92408 34.084909 -117.258107 2 10 None No Yes Cable 20 Yes No Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 52.55 525.5 0 0 0 525.5 Stayed +4472-VESGY Female 41 Yes 1 Durham 95938 39.607831 -121.777959 6 52 None Yes 31.09 Yes Yes Fiber Optic 28 Yes Yes Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 98.15 4993.4 0 0 1616.68 6610.08 Stayed +4475-NVTLU Male 21 Yes 1 Paso Robles 93446 35.634222 -120.728341 6 45 Offer B Yes 17.23 No No Two Year No Bank Withdrawal 19.2 903.7 0 0 775.35 1679.05 Stayed +4476-OSWTN Male 73 Yes 0 Witter Springs 95493 39.222323 -122.985488 2 69 None Yes 8.3 Yes Yes Fiber Optic 14 Yes No Yes Yes Yes Yes No Yes One Year Yes Mailed Check 110.55 7610.1 0 0 572.7 8182.8 Stayed +4480-MBMLB Female 52 No 0 Los Angeles 90066 34.002028 -118.430656 0 36 Offer C Yes 28.41 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.8 3886.45 0 0 1022.76 4909.21 Stayed +4480-QQRHC Female 72 No 0 Hydesville 95547 40.557314 -124.081662 0 8 None Yes 2.18 No Yes Fiber Optic 13 No No Yes No No No No Yes Two Year Yes Bank Withdrawal 74.05 600.15 0 0 17.44 617.59 Stayed +4482-EWFMI Female 54 No 0 Arcadia 91006 34.137319 -118.029837 0 2 None Yes 15.67 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.7 135.2 0 0 31.34 166.54 Joined +4482-FTFFX Male 23 No 0 Penngrove 94951 38.325599 -122.642352 0 5 None Yes 26.86 No Yes DSL 71 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 56.15 291.45 0 0 134.3 425.75 Stayed +4484-CGXFK Female 45 No 0 El Dorado 95623 38.63153 -120.842609 0 3 None Yes 25.96 No Yes DSL 7 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55.3 196.15 0 0 77.88 274.03 Churned Dissatisfaction Product dissatisfaction +4484-GLZOU Female 20 Yes 0 San Dimas 91773 34.102119 -117.815532 6 52 None Yes 10.59 Yes Yes Fiber Optic 48 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.05 5624.85 27.6 0 550.68 6147.93 Churned Other Don't know +4486-EFAEB Male 56 No 0 Los Angeles 90002 33.949255 -118.246978 0 13 None Yes 46.92 No No Month-to-Month Yes Bank Withdrawal 20.4 251.65 0 0 609.96 861.61 Stayed +4487-ZYJZK Female 60 Yes 2 Los Gatos 95032 37.233034 -121.947427 1 38 None Yes 36.72 No No One Year No Credit Card 19.6 763.1 0 0 1395.36 2158.46 Stayed +4488-KQFDT Female 21 No 0 Lemon Grove 91945 32.733564 -117.033713 0 61 Offer B Yes 15.44 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.95 6423 0 0 941.84 7364.84 Stayed +4488-PSYCG Male 24 No 0 Seiad Valley 96086 41.924174 -123.260788 0 16 Offer D Yes 21.04 No No Month-to-Month No Bank Withdrawal 20.25 327.45 0 0 336.64 664.09 Churned Price Long distance charges +4489-SNOJF Female 28 Yes 2 Deer Park 94576 38.554383 -122.474773 1 35 None Yes 25.27 Yes Yes DSL 82 Yes No Yes Yes Yes No No Yes Month-to-Month No Bank Withdrawal 72.25 2568.55 0 0 884.45 3453 Churned Other Don't know +4495-LHSSK Female 25 No 2 Camp Nelson 93208 36.057458 -118.591951 0 18 Offer D Yes 17.51 Yes Yes DSL 30 Yes No No No No No No Yes Month-to-Month No Credit Card 57.65 992.7 0 0 315.18 1307.88 Stayed +4500-HKANN Male 33 Yes 0 Anaheim 92807 33.848733 -117.788357 6 23 None Yes 13.79 Yes Yes Cable 17 No Yes No Yes No No No Yes Two Year No Credit Card 59.7 1414.2 0 0 317.17 1731.37 Stayed +4501-EQDRN Female 64 No 0 Montclair 91763 34.072121 -117.698319 0 1 None Yes 21.52 No Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.7 69.7 0 0 21.52 91.22 Churned Attitude Attitude of service provider +4501-UYKBC Female 65 No 0 Igo 96047 40.524535 -122.647172 0 46 None Yes 16.04 Yes Yes DSL 26 No No Yes Yes No Yes Yes Yes One Year Yes Credit Card 69.1 3255.35 0 0 737.84 3993.19 Stayed +4501-VCPFK Male 25 No 0 Coachella 92236 33.680031 -116.171678 0 26 Offer C No Yes Cable 47 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 35.75 1022.5 0 0 0 1022.5 Stayed +4503-BDXBD Male 41 No 0 Anaheim 92808 33.850452 -117.726668 0 11 None Yes 25.24 No Yes Fiber Optic 29 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 74.95 815.5 0 0 277.64 1093.14 Churned Attitude Attitude of support person +4504-YOULA Female 42 Yes 3 Wilton 95693 38.392559 -121.225093 0 35 Offer C Yes 39.11 Yes Yes DSL 23 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 59.45 2136.9 0 0 1368.85 3505.75 Stayed +4505-EXZHB Female 75 No 0 Ducor 93218 35.846067 -119.004073 0 6 Offer E Yes 8.91 No Yes Fiber Optic 27 No No Yes No No No No No Month-to-Month No Bank Withdrawal 74.4 434.1 0 20 53.46 507.56 Churned Competitor Competitor offered more data +4508-OEBEY Male 41 Yes 0 Goleta 93117 34.489983 -120.091246 2 31 None Yes 27.37 No Yes DSL 15 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 75.5 2424.45 0 0 848.47 3272.92 Stayed +4510-HIMLV Male 50 No 0 La Habra 90631 33.940619 -117.9513 0 1 None Yes 22.86 No Yes Fiber Optic 25 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.8 69.8 0 10 22.86 102.66 Churned Dissatisfaction Network reliability +4510-PYUSH Female 67 No 0 Sylmar 91342 34.321621 -118.399841 0 38 None Yes 26.1 No Yes DSL 27 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 57.15 2250.65 0 0 991.8 3242.45 Churned Attitude Attitude of support person +4512-ZUIYL Female 31 No 0 Sunnyvale 94089 37.421633 -122.009613 0 2 Offer E Yes 37.76 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70 153.05 0 0 75.52 228.57 Churned Other Moved +4513-CXYIX Female 73 Yes 0 Lake Elsinore 92532 33.705836 -117.318204 4 71 Offer A Yes 43.99 Yes Yes Fiber Optic 17 Yes No No No No No No Yes Two Year Yes Credit Card 80.7 5676 0 0 3123.29 8799.29 Stayed +4514-GFCFI Female 76 No 0 San Diego 92117 32.825086 -117.199424 0 16 None Yes 17.51 Yes Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.75 1350.15 0 0 280.16 1630.31 Churned Attitude Attitude of support person +4518-FZBSX Male 57 Yes 2 Coulterville 95311 37.722127 -120.110174 4 42 Offer B Yes 9.33 No No One Year No Credit Card 20.25 854.9 0 0 391.86 1246.76 Stayed +4521-WFJAI Male 52 No 0 Sacramento 95825 38.590035 -121.412455 0 56 None Yes 47.82 Yes No Two Year Yes Bank Withdrawal 25.95 1444.05 0 0 2677.92 4121.97 Stayed +4521-YEEHE Female 23 Yes 0 Anaheim 92805 33.830209 -117.906099 8 18 Offer D Yes 18.55 Yes Yes Fiber Optic 59 No No No Yes Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 88.85 1594.75 21.58 0 333.9 1907.07 Stayed +4522-AKYLR Female 68 No 0 Chino Hills 91709 33.942895 -117.725644 0 13 None Yes 10.51 No Yes DSL 20 No Yes Yes No No No No Yes One Year Yes Bank Withdrawal 54.8 731.3 0 0 136.63 867.93 Stayed +4522-XRWWI Male 30 Yes 0 Manton 96059 40.426679 -121.850421 1 42 Offer B Yes 17.31 Yes Yes Cable 82 Yes No No Yes Yes Yes Yes Yes One Year No Credit Card 80.45 3375.9 0 0 727.02 4102.92 Stayed +4523-WXCEF Female 21 Yes 0 San Jose 95129 37.305622 -122.000887 4 59 Offer B Yes 9.23 Yes Yes Fiber Optic 48 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 101.1 6039.9 0 0 544.57 6584.47 Churned Dissatisfaction Service dissatisfaction +4524-QCSSM Male 39 No 0 Encino 91436 34.152875 -118.486056 0 26 None No Yes DSL 6 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 44.65 1156.55 0 0 0 1156.55 Stayed +4525-VZCZG Male 58 No 1 Vernalis 95385 37.609095 -121.263381 0 54 None Yes 20.93 No Yes Fiber Optic 11 Yes Yes No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 105.85 5826.65 0 10 1130.22 6966.87 Stayed +4526-EXKKN Male 27 No 0 Rio Nido 95471 38.522328 -122.97932 0 40 None Yes 27.47 Yes No Two Year Yes Credit Card 24.6 973.95 0 0 1098.8 2072.75 Stayed +4526-RMTLL Male 32 Yes 1 Maywood 90270 33.988572 -118.186565 0 8 Offer E Yes 37.28 Yes Yes DSL 14 Yes Yes No Yes No Yes Yes Yes Two Year Yes Credit Card 76.15 645.8 0 0 298.24 944.04 Stayed +4526-ZJJTM Female 72 Yes 0 San Mateo 94403 37.538309 -122.305109 1 25 None Yes 19.44 No Yes Fiber Optic 4 No Yes Yes No No Yes Yes Yes Two Year No Bank Withdrawal 88.4 2191.15 0 0 486 2677.15 Stayed +4529-CKBCL Female 51 No 0 Ventura 93001 34.360261 -119.306383 0 2 Offer E Yes 49.79 No Yes Fiber Optic 22 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.2 146.05 0 10 99.58 255.63 Churned Attitude Attitude of service provider +4530-NDRKU Female 31 Yes 3 Auburn 95603 38.912881 -121.082766 4 42 None Yes 34.66 No No One Year Yes Bank Withdrawal 19.05 761.85 0 0 1455.72 2217.57 Stayed +4531-AUZNK Female 21 Yes 1 Oakland 94610 37.808731 -122.238708 2 51 Offer B Yes 18.42 Yes Yes Fiber Optic 47 Yes No No Yes Yes No Yes Yes One Year Yes Mailed Check 95.15 5000.05 0 0 939.42 5939.47 Stayed +4534-WGCIR Female 56 Yes 2 Covina 91723 34.084747 -117.886844 1 58 None Yes 29.5 Yes No Two Year No Credit Card 25.15 1509.9 0 0 1711 3220.9 Stayed +4536-PLEQY Male 44 Yes 0 Los Angeles 90058 34.001617 -118.222274 1 12 Offer D Yes 44.6 No Yes Fiber Optic 20 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.05 999.8 0 0 535.2 1535 Stayed +4537-CIBHB Female 59 Yes 3 Arvin 93203 35.116307 -118.817644 10 9 None Yes 12.55 No No One Year No Credit Card 20.25 172.35 0 0 112.95 285.3 Stayed +4537-DKTAL Female 26 No 0 Darwin 93522 36.319181 -117.593053 0 2 Offer E Yes 41.9 No Yes DSL 71 No No No No No No No No Month-to-Month No Bank Withdrawal 45.55 84.4 0 10 83.8 178.2 Joined +4538-WNTMJ Female 39 Yes 0 Isleton 95641 38.154823 -121.601358 0 46 Offer B Yes 4.6 Yes No One Year No Credit Card 24.95 1165.9 0 0 211.6 1377.5 Stayed +4541-RMRLG Male 53 No 0 Hayward 94541 37.674002 -122.076796 0 7 None Yes 9.14 No No Month-to-Month No Bank Withdrawal 19.25 112.3 0 0 63.98 176.28 Churned Attitude Attitude of support person +4544-RXFMG Male 48 Yes 2 North San Juan 95960 39.423046 -120.984472 1 8 Offer E Yes 6.78 No Yes DSL 24 No No No No No No No Yes One Year Yes Credit Card 43.45 345.5 0 0 54.24 399.74 Stayed +4546-FOKWR Female 35 No 0 Los Gatos 95032 37.233034 -121.947427 0 16 None Yes 13.04 Yes Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Credit Card 74.75 1129.35 39.99 0 208.64 1298 Stayed +4547-FZJWE Male 24 Yes 0 Forest Falls 92339 34.067699 -116.903891 5 55 None Yes 36.17 No Yes DSL 69 Yes No No No No Yes Yes No One Year No Credit Card 59.45 3157 0 40 1989.35 5186.35 Stayed +4547-KQRTM Female 60 No 0 Eldridge 95431 38.348884 -122.51699 0 10 None Yes 49.7 Yes Yes Fiber Optic 10 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.05 830.7 0 0 497 1327.7 Churned Competitor Competitor offered higher download speeds +4547-LYTDD Female 35 No 0 North Hollywood 91601 34.1692 -118.372498 0 16 Offer D Yes 46.99 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 72.65 1194.3 0 0 751.84 1946.14 Churned Competitor Competitor had better devices +4548-SDBKE Female 26 No 0 San Dimas 91773 34.102119 -117.815532 0 5 Offer E Yes 34.49 Yes Yes Fiber Optic 46 No No No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 85.2 474.8 0 0 172.45 647.25 Churned Attitude Attitude of service provider +4549-ZDQYY Female 35 No 0 Torrance 90505 33.807882 -118.347957 0 52 None Yes 33.84 No Yes DSL 5 Yes No Yes Yes No No No Yes One Year No Credit Card 57.95 3042.25 0 0 1759.68 4801.93 Stayed +4550-EVXNY Female 52 No 0 San Francisco 94115 37.786031 -122.437301 0 1 Offer E Yes 49.24 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.65 69.65 0 0 49.24 118.89 Churned Competitor Competitor offered higher download speeds +4550-VBOFE Male 69 Yes 0 Soulsbyville 95372 37.990574 -120.261821 1 70 None Yes 17.45 Yes Yes Fiber Optic 20 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 102.95 7101.5 15.24 0 1221.5 8307.76 Churned Competitor Competitor had better devices +4553-DVPZG Female 30 Yes 0 Daly City 94015 37.680844 -122.48131 10 62 Offer B Yes 15.06 Yes Yes Fiber Optic 82 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.35 6164.7 0 0 933.72 7098.42 Stayed +4554-YGZIH Male 75 Yes 0 Summerland 93067 34.420998 -119.60137 3 49 Offer B Yes 22.92 Yes Yes Fiber Optic 14 No Yes No No No Yes No Yes Month-to-Month No Credit Card 90.05 4547.25 0 0 1123.08 5670.33 Churned Competitor Competitor made better offer +4558-CGYCZ Male 20 No 0 San Fernando 91340 34.286131 -118.435969 0 4 None Yes 41.94 No No Month-to-Month No Credit Card -3 78.3 0 0 167.76 246.06 Stayed +4558-FANTW Female 30 Yes 0 Fair Oaks 95628 38.652065 -121.25441 1 17 Offer D Yes 41.95 No Yes Fiber Optic 51 Yes No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 91.85 1574.45 0 0 713.15 2287.6 Churned Price Lack of affordable download/upload speed +4559-UWIHT Male 37 Yes 0 Atascadero 93422 35.453912 -120.69461 8 14 Offer D Yes 45.57 Yes Yes Fiber Optic 10 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 82.65 1185 0 0 637.98 1822.98 Stayed +4560-WQAQW Female 62 No 0 Mount Laguna 91948 32.830852 -116.444601 0 59 Offer B Yes 28.32 Yes Yes DSL 9 Yes No No Yes No Yes Yes No One Year No Bank Withdrawal 68.7 4070.95 0 150 1670.88 5891.83 Stayed +4565-EVZMJ Female 55 No 0 San Diego 92128 33.000269 -117.072093 0 47 None Yes 26.35 No Yes Cable 5 Yes Yes No Yes No No No Yes One Year Yes Credit Card 58.9 2813.05 0 0 1238.45 4051.5 Stayed +4565-NLZBV Female 33 Yes 0 Kneeland 95549 40.664483 -123.865325 5 71 None Yes 43.37 Yes No Two Year Yes Bank Withdrawal 24.65 1710.15 0 0 3079.27 4789.42 Stayed +4566-GOLUK Male 43 Yes 0 Rosemead 91770 34.065108 -118.082791 1 47 None Yes 37.74 Yes Yes Fiber Optic 7 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.35 5118.95 0 0 1773.78 6892.73 Churned Attitude Attitude of support person +4566-NECEV Male 40 No 0 Palos Verdes Peninsula 90274 33.788208 -118.404955 0 5 None Yes 39.13 Yes Yes Fiber Optic 20 No Yes Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 96.55 500.1 0 0 195.65 695.75 Stayed +4566-QVRRW Female 41 Yes 0 Witter Springs 95493 39.222323 -122.985488 1 11 Offer D Yes 24.83 No Yes DSL 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.05 483.7 0 0 273.13 756.83 Churned Competitor Competitor had better devices +4567-AKPIA Female 28 Yes 2 Canyon Dam 95923 40.171312 -121.120605 3 41 None Yes 20.41 Yes Yes Fiber Optic 59 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.1 4454.25 0 0 836.81 5291.06 Stayed +4568-KNYWR Male 56 No 0 Fullerton 92831 33.879983 -117.895482 0 52 None Yes 46.24 No Yes Cable 10 Yes Yes No No Yes No No No Two Year Yes Credit Card 63.25 3342.45 0 130 2404.48 5876.93 Stayed +4568-TTZRT Male 36 No 0 Auburn 95602 38.99003 -121.114408 0 9 Offer E Yes 13.72 No No Month-to-Month No Credit Card 20.4 181.8 0 0 123.48 305.28 Stayed +4570-QHXHL Female 48 No 0 Santa Ana 92704 33.719869 -117.907063 0 9 None Yes 40.73 No Yes DSL 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 43.75 405.7 5.9 0 366.57 766.37 Stayed +4572-DVCGN Female 40 No 0 San Diego 92122 32.85723 -117.209774 0 10 None Yes 27.1 No Yes Fiber Optic 11 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.25 846 0 0 271 1117 Churned Competitor Competitor made better offer +4573-JKNAE Male 44 No 3 Los Angeles 90032 34.078821 -118.177576 0 12 Offer D Yes 17.23 No No Two Year No Bank Withdrawal 19.35 212.3 0 0 206.76 419.06 Stayed +4576-CSAJH Male 22 No 0 San Diego 92121 32.898613 -117.202937 0 22 None Yes 33.53 No Yes DSL 59 No Yes No Yes No No No Yes One Year Yes Credit Card 55.15 1193.05 0 0 737.66 1930.71 Churned Competitor Competitor made better offer +4578-PHJYZ Male 45 Yes 2 Orland 95963 39.748037 -122.302169 9 52 None Yes 5.51 No Yes Cable 19 No Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 68.75 3482.85 16.86 0 286.52 3752.51 Stayed +4580-TMHJU Female 57 Yes 0 Avenal 93204 35.916943 -120.129921 3 43 None Yes 37.25 No Yes DSL 20 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 56.15 2499.3 0 0 1601.75 4101.05 Churned Other Don't know +4581-LNWUM Female 47 No 0 San Pablo 94806 37.980269 -122.342635 0 13 Offer D No Yes DSL 27 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 49.15 649.4 0 0 0 649.4 Stayed +4581-SSPWD Female 63 No 0 Mountain View 94040 37.380662 -122.086022 0 3 Offer E Yes 5.2 Yes Yes Fiber Optic 23 No No No No No No No No Month-to-Month Yes Bank Withdrawal 75.8 246.3 0 10 15.6 271.9 Churned Competitor Competitor had better devices +4583-PARNH Male 66 Yes 0 Kerman 93630 36.727418 -120.123526 1 16 None Yes 15.44 No Yes Fiber Optic 20 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 91.55 1540.05 0 0 247.04 1787.09 Stayed +4584-LBNMK Male 79 Yes 0 Portola 96122 39.786755 -120.445626 5 45 None Yes 44.91 Yes No One Year No Credit Card 24.7 1174.35 0 0 2020.95 3195.3 Stayed +4585-HETAI Female 25 Yes 0 Huntington Park 90255 33.97803 -118.217141 5 4 None Yes 48.48 No Yes Fiber Optic 58 No No Yes No No No Yes Yes Month-to-Month Yes Bank Withdrawal -1 325.45 0 0 193.92 519.37 Churned Dissatisfaction Service dissatisfaction +4587-NUKOX Female 60 No 0 Walnut 91789 34.018354 -117.85492 0 3 Offer E Yes 32.43 No Yes Fiber Optic 2 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.1 246.5 0 0 97.29 343.79 Churned Attitude Attitude of support person +4587-VVTOX Female 23 Yes 0 Frazier Park 93222 34.907911 -119.234281 1 6 Offer E Yes 27.44 Yes Yes Fiber Optic 58 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.3 545.2 0 0 164.64 709.84 Churned Competitor Competitor offered more data +4588-YBNIB Female 24 No 0 Fremont 94539 37.516791 -121.899117 0 1 Offer E Yes 5.36 No No Month-to-Month Yes Credit Card 19.6 19.6 0 0 5.36 24.96 Churned Price Price too high +4589-IUAJB Male 36 Yes 0 Garden Grove 92843 33.764018 -117.931507 1 70 Offer A Yes 28.54 Yes No Two Year No Bank Withdrawal 24.25 1724.15 0 0 1997.8 3721.95 Stayed +4592-IWTJI Female 46 Yes 2 Homewood 96141 39.117018 -120.212535 1 3 Offer E No Yes Cable 15 Yes No No No No No No Yes Month-to-Month No Credit Card -4 91.7 0 0 0 91.7 Churned Attitude Attitude of support person +4597-ELFTS Male 57 No 0 Glendale 91206 34.162515 -118.203869 0 56 None Yes 2.58 Yes No One Year No Bank Withdrawal 24.9 1334 0 0 144.48 1478.48 Churned Attitude Attitude of support person +4597-NUCQV Male 65 No 0 Oakland 94601 37.776523 -122.219268 0 24 None Yes 28.98 Yes Yes Fiber Optic 30 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.25 2440.15 0 0 695.52 3135.67 Churned Attitude Attitude of support person +4598-XLKNJ Female 78 Yes 1 Inglewood 90303 33.936291 -118.332639 1 25 Offer C Yes 19.76 No Yes Fiber Optic 12 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 98.5 2514.5 13.43 0 494 2995.07 Churned Dissatisfaction Limited range of services +4598-ZADCK Female 34 No 0 Hopland 95449 38.93706 -123.118111 0 53 None No Yes DSL 25 Yes Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 53.6 2879.2 0 0 0 2879.2 Stayed +4603-JANFB Male 51 No 0 Glencoe 95232 38.358464 -120.579304 0 1 Offer E Yes 12.13 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.85 69.85 0 0 12.13 81.98 Churned Competitor Competitor had better devices +4607-CHPCA Male 63 Yes 0 San Martin 95046 37.084697 -121.606417 1 25 None Yes 35.27 No Yes Fiber Optic 4 No No No No Yes Yes Yes No One Year Yes Bank Withdrawal 90.4 2178.6 0 140 881.75 3200.35 Churned Competitor Competitor made better offer +4608-LCIMN Male 45 Yes 3 Pismo Beach 93449 35.165668 -120.655842 1 8 None Yes 30.77 No Yes DSL 75 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.65 369.15 0 0 246.16 615.31 Stayed +4609-KNNWG Female 36 Yes 3 Dunnigan 95937 38.931425 -121.946081 1 27 None Yes 2.4 No No Two Year No Credit Card 19.9 550.1 0 0 64.8 614.9 Stayed +4611-ANLQC Female 31 Yes 0 Castro Valley 94552 37.722727 -122.02157 7 60 Offer B No Yes Cable 4 Yes Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 50.05 2911.5 0 0 0 2911.5 Stayed +4612-SSVHJ Female 74 No 0 Yermo 92398 35.013299 -116.834092 0 20 Offer D Yes 23.18 No Yes Fiber Optic 21 No No No No No Yes Yes Yes One Year Yes Bank Withdrawal 81.45 1671.6 0 0 463.6 2135.2 Stayed +4612-THJBS Female 68 No 0 Terra Bella 93270 35.939068 -119.043666 0 56 None Yes 34.58 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 104.75 5510.65 0 0 1936.48 7447.13 Churned Attitude Attitude of service provider +4614-NUVZD Female 53 No 0 Anaheim 92807 33.848733 -117.788357 0 1 None Yes 22.86 No Yes Fiber Optic 24 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 81.1 81.1 0 0 22.86 103.96 Churned Competitor Competitor offered more data +4615-PIVVU Female 33 No 0 Ludlow 92338 34.702766 -116.093376 0 42 None Yes 34.76 No Yes Cable 20 No No Yes Yes No Yes Yes Yes Two Year No Credit Card 66.5 2762.75 0 0 1459.92 4222.67 Stayed +4616-EWBNJ Female 23 No 0 Los Angeles 90042 34.11572 -118.192754 0 16 Offer D Yes 47.25 No No One Year No Bank Withdrawal 20.1 318.6 0 0 756 1074.6 Stayed +4616-ULAOA Female 33 Yes 2 Escondido 92029 33.079834 -117.134275 1 65 Offer B Yes 45.21 Yes Yes Fiber Optic 19 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.8 7245.9 0 0 2938.65 10184.55 Stayed +4619-EVPHY Female 65 Yes 0 Lamont 93241 35.245035 -118.905553 2 20 None Yes 38.85 No Yes Fiber Optic 2 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 91 1859.5 0 0 777 2636.5 Stayed +4622-YNKIJ Male 59 No 0 Norwalk 90650 33.905963 -118.08263 0 33 Offer C Yes 47.64 No Yes Fiber Optic 18 Yes No No Yes Yes No No Yes Two Year Yes Bank Withdrawal 88.95 3027.65 0 0 1572.12 4599.77 Stayed +4623-ZKHLY Male 43 Yes 0 Ontario 91762 34.057256 -117.667677 1 22 Offer D Yes 20.78 No No Month-to-Month Yes Bank Withdrawal 20.45 471.55 0 0 457.16 928.71 Stayed +4625-EWPTF Male 55 No 0 Pasadena 91104 34.165383 -118.123752 0 8 Offer E No Yes Cable 4 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 30.45 226.45 0 0 0 226.45 Churned Competitor Competitor had better devices +4625-LAMOB Male 36 No 0 Fresno 93705 36.78724 -119.827813 0 44 None Yes 1.4 No No Two Year No Credit Card 20.4 905.55 0 0 61.6 967.15 Stayed +4625-XMOYM Female 37 Yes 1 Annapolis 95412 38.731055 -123.316553 8 72 None Yes 2.57 Yes No Two Year Yes Bank Withdrawal 26.25 1988.05 0 0 185.04 2173.09 Stayed +4626-GYCZP Male 60 No 0 Eureka 95503 40.737431 -124.108897 0 7 None Yes 15.51 Yes Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.85 635.6 0 0 108.57 744.17 Churned Competitor Competitor had better devices +4626-OZDTJ Female 35 Yes 0 Wildomar 92595 33.617108 -117.253349 10 51 Offer B Yes 25.45 Yes Yes DSL 4 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 78.65 3950.85 0 0 1297.95 5248.8 Stayed +4627-MIHJH Female 72 No 0 Stockton 95210 38.033219 -121.297433 0 69 None Yes 23.4 Yes Yes Fiber Optic 27 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 110.25 7467.55 0 0 1614.6 9082.15 Stayed +4628-CTTLA Male 23 No 0 Sanger 93657 36.819628 -119.440414 0 57 Offer B No Yes DSL 59 No Yes No No Yes No Yes No Month-to-Month Yes Bank Withdrawal 39.3 2111.45 0 80 0 2191.45 Churned Dissatisfaction Lack of self-service on Website +4628-WQCQQ Male 37 No 0 Whittier 90603 33.945318 -117.992066 0 35 None Yes 25.51 No Yes Fiber Optic 16 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 85.15 3030.6 0 0 892.85 3923.45 Churned Competitor Competitor had better devices +4629-NRXKX Female 47 Yes 0 El Monte 91731 34.079934 -118.046695 1 2 None Yes 46.23 No Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.4 147.15 0 0 92.46 239.61 Churned Dissatisfaction Network reliability +4631-OACRM Male 78 No 0 Lake Forest 92630 33.644849 -117.684254 0 15 None Yes 17.23 No Yes Fiber Optic 12 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 79.4 1156.1 0 0 258.45 1414.55 Churned Competitor Competitor offered higher download speeds +4632-PAOYU Male 37 Yes 1 Anaheim 92808 33.850452 -117.726668 1 22 Offer D Yes 37.4 No No One Year No Credit Card 19.95 433.5 0 0 822.8 1256.3 Stayed +4632-XJMEX Male 20 No 2 Fresno 93650 36.841655 -119.797113 0 53 Offer B Yes 47.81 No Yes Cable 59 Yes Yes No Yes No No No Yes One Year No Credit Card 62.85 3419.5 0 0 2533.93 5953.43 Stayed +4633-MKHYU Female 23 No 0 San Diego 92109 32.787836 -117.232376 0 9 Offer E Yes 35.45 No Yes Fiber Optic 52 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 88.4 788.6 0 0 319.05 1107.65 Stayed +4634-JLRJT Female 30 No 0 Ontario 91764 34.074087 -117.605618 0 1 Offer E Yes 29.86 No No Month-to-Month Yes Credit Card 20.35 20.35 0 0 29.86 50.21 Joined +4635-EJYPD Male 39 Yes 1 Tomales 94971 38.240769 -122.901041 2 32 None Yes 35.39 No No Two Year No Credit Card 18.95 613.95 0 0 1132.48 1746.43 Stayed +4636-JGAAI Male 28 Yes 0 San Jose 95120 37.186141 -121.843554 10 34 None Yes 13.97 Yes Yes Fiber Optic 48 No Yes No No No Yes Yes Yes Month-to-Month No Credit Card 88.85 3000.25 0 0 474.98 3475.23 Stayed +4636-OLWOE Male 20 No 2 Fortuna 95540 40.584991 -124.121504 0 54 Offer B Yes 4.16 No Yes Cable 59 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 61 3283.05 0 0 224.64 3507.69 Stayed +4636-QRJKY Female 64 Yes 0 Idyllwild 92549 33.755039 -116.741796 1 6 None Yes 36.12 Yes Yes Fiber Optic 23 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 80.5 502.85 0 0 216.72 719.57 Churned Price Price too high +4636-TVXVG Male 28 Yes 2 Woodacre 94973 38.005839 -122.638155 9 62 None Yes 47.96 No No One Year No Bank Withdrawal 19.95 1244.8 0 0 2973.52 4218.32 Stayed +4640-UHDOS Female 60 Yes 0 Phelan 92371 34.441123 -117.537886 3 13 Offer D Yes 19.05 No Yes DSL 27 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 55.95 734.35 0 0 247.65 982 Churned Competitor Competitor had better devices +4641-FROLU Female 49 Yes 1 La Honda 94020 37.285677 -122.224165 8 30 Offer C Yes 11.6 No No Two Year No Credit Card 19.3 602.9 0 0 348 950.9 Stayed +4644-OBGFZ Male 43 Yes 3 San Francisco 94115 37.786031 -122.437301 5 55 None Yes 36.23 No No One Year No Credit Card 19.5 1026.35 0 0 1992.65 3019 Stayed +4644-PIZRT Male 36 Yes 3 Long Barn 95335 38.109125 -120.078597 5 17 None Yes 33.24 Yes Yes DSL 76 Yes No Yes No Yes No No Yes One Year Yes Bank Withdrawal 70.35 1201.65 0 0 565.08 1766.73 Stayed +4646-QZXTF Female 38 Yes 0 San Juan Bautista 95045 36.810568 -121.503022 4 7 None Yes 12.16 No Yes DSL 9 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 81.25 580.1 47.36 0 85.12 617.86 Stayed +4647-MUZON Female 56 Yes 0 Port Hueneme 93041 34.110124 -119.100972 9 18 Offer D Yes 29.6 No Yes Fiber Optic 7 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 95.95 1745.5 6.72 0 532.8 2271.58 Stayed +4647-XXZAM Female 41 Yes 1 Los Angeles 90037 34.002642 -118.287596 1 6 None Yes 29.41 No Yes DSL 29 No No No No No No No Yes Month-to-Month No Credit Card 45.5 285.2 0 0 176.46 461.66 Stayed +4648-YPBTM Male 35 No 0 Arcadia 91007 34.128284 -118.047732 0 53 None Yes 6.54 Yes Yes DSL 4 No Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 73.9 3958.25 0 0 346.62 4304.87 Stayed +4652-NNHNY Male 32 Yes 0 Fellows 93224 35.215731 -119.57013 1 16 None Yes 17.96 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.85 1284.2 0 0 287.36 1571.56 Churned Other Don't know +4652-ODEVH Male 43 Yes 3 Dutch Flat 95714 39.197215 -120.83679 10 45 None Yes 47.31 Yes No Two Year No Mailed Check 24.45 1088.25 0 0 2128.95 3217.2 Stayed +4654-DLAMQ Female 69 Yes 0 Warner Springs 92086 33.323705 -116.626907 9 64 None Yes 3.76 No Yes Fiber Optic 11 Yes Yes Yes No No Yes No Yes One Year No Bank Withdrawal 97 6430.9 0 0 240.64 6671.54 Stayed +4654-GGUII Female 28 No 0 Smartville 95977 39.176595 -121.291692 0 18 None No Yes DSL 48 Yes Yes No Yes No No No No One Year Yes Credit Card -5 711.95 0 90 0 801.95 Stayed +4654-ULTTN Male 34 Yes 0 Fillmore 93015 34.408161 -118.865111 9 70 Offer A Yes 8.28 Yes Yes DSL 5 Yes No Yes Yes No Yes Yes Yes Two Year Yes Credit Card 74.8 5315.8 0 0 579.6 5895.4 Stayed +4656-CAURT Male 57 No 0 Phillipsville 95559 40.184094 -123.745487 0 69 None Yes 22.24 Yes No Two Year No Bank Withdrawal 23.95 1713.1 0 0 1534.56 3247.66 Stayed +4657-FWVFY Female 51 Yes 2 Kings Beach 96143 39.246654 -120.029273 4 40 None Yes 29.42 Yes Yes Fiber Optic 23 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 96.35 3915.4 0 0 1176.8 5092.2 Stayed +4658-HCOHW Female 52 Yes 0 Redwood Valley 95470 39.298065 -123.25211 1 21 None Yes 16.67 No Yes Fiber Optic 3 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 102.8 2110.15 0 0 350.07 2460.22 Churned Competitor Competitor had better devices +4659-NZRUF Female 64 No 0 Oakland 94609 37.834341 -122.26437 0 19 Offer D Yes 32.87 Yes Yes Fiber Optic 17 Yes Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 95.15 1789.25 0 120 624.53 2533.78 Churned Price Long distance charges +4660-IRIBM Male 32 Yes 1 Crows Landing 95313 37.435664 -121.049056 1 18 Offer D Yes 24.16 No Yes Fiber Optic 19 Yes No Yes No Yes No No Yes Month-to-Month Yes Mailed Check 87.9 1500.5 0 0 434.88 1935.38 Stayed +4661-NJEUX Male 42 No 0 Portola Valley 94028 37.369709 -122.215844 0 1 None Yes 3.23 No No Month-to-Month Yes Credit Card 20.05 20.05 0 0 3.23 23.28 Joined +4662-EKDPQ Male 44 No 0 San Diego 92121 32.898613 -117.202937 0 2 None Yes 37.29 Yes Yes Cable 20 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 62.05 118.3 0 0 74.58 192.88 Churned Competitor Competitor made better offer +4664-NJCMS Female 52 Yes 0 San Francisco 94133 37.802071 -122.411004 7 33 Offer C No Yes DSL 7 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 59.55 2016.3 0 0 0 2016.3 Stayed +4667-OHGKG Male 61 No 0 Summerland 93067 34.420998 -119.60137 0 1 None Yes 49.2 No No Month-to-Month Yes Credit Card 19.3 19.3 0 0 49.2 68.5 Churned Dissatisfaction Service dissatisfaction +4667-QONEA Female 72 Yes 0 Los Angeles 90064 34.037251 -118.423573 9 60 Offer B Yes 48.9 No Yes Cable 16 Yes Yes Yes Yes No Yes No Yes One Year Yes Credit Card 74.85 4456.35 0 0 2934 7390.35 Stayed +4670-TABXH Male 53 Yes 0 Hawthorne 90250 33.914775 -118.348083 6 72 None Yes 22.95 Yes Yes Fiber Optic 17 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 109.75 7758.9 0 0 1652.4 9411.3 Stayed +4671-LXRDQ Male 44 No 0 Salyer 95563 40.89866 -123.539754 0 2 None Yes 17.25 No Yes Cable 3 No No No No No No No No Month-to-Month Yes Credit Card 45 96.45 0 30 34.5 160.95 Churned Competitor Competitor had better devices +4671-VJLCL Female 36 No 0 Los Angeles 90046 34.108455 -118.362081 0 63 Offer B Yes 12.82 Yes Yes DSL 17 Yes Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 79.85 4861.45 0 0 807.66 5669.11 Stayed +4672-FOTSD Male 54 No 0 Dorris 96023 41.949216 -122.050062 0 12 Offer D Yes 45.8 Yes Yes DSL 4 Yes Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 67.25 832.3 0 0 549.6 1381.9 Stayed +4673-KKSLS Female 56 No 0 Oakland 94605 37.758019 -122.138678 0 31 None Yes 40.92 No Yes Fiber Optic 20 Yes No Yes Yes No No No No Month-to-Month No Bank Withdrawal 87.6 2724.25 0 70 1268.52 4062.77 Stayed +4674-HGNUA Male 57 Yes 3 Petrolia 95558 40.274302 -124.210902 6 71 Offer A Yes 31.33 Yes Yes Cable 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.9 6457.15 0 0 2224.43 8681.58 Stayed +4676-MQUEA Male 80 Yes 0 Laguna Beach 92651 33.570023 -117.773669 9 50 None Yes 14.49 Yes Yes Fiber Optic 17 Yes Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 101.9 5265.5 0 0 724.5 5990 Stayed +4676-WLUHT Male 51 No 0 Darwin 93522 36.319181 -117.593053 0 54 Offer B No Yes DSL 7 Yes Yes No No No Yes Yes Yes Two Year No Bank Withdrawal 46.2 2431.95 0 0 0 2431.95 Stayed +4678-DVQEO Female 41 No 0 Bass Lake 93604 37.458367 -119.345011 0 1 None Yes 34.04 No Yes DSL 23 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 52.2 52.2 0 0 34.04 86.24 Churned Competitor Competitor made better offer +4680-KUTAJ Female 73 No 0 Beverly Hills 90212 34.062095 -118.401508 0 11 None Yes 2.81 Yes Yes DSL 3 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 55.6 580.8 15.2 0 30.91 596.51 Stayed +4682-BLBUC Male 19 Yes 0 La Crescenta 91214 34.239636 -118.245259 1 44 None Yes 29.61 No Yes DSL 48 No Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 70.95 3250.45 24.92 0 1302.84 4528.37 Stayed +4683-WYDOU Male 54 Yes 0 Rancho Palos Verdes 90275 33.753146 -118.367459 8 62 None Yes 34.62 Yes Yes Fiber Optic 28 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 107.6 6912.7 0 0 2146.44 9059.14 Stayed +4685-ERGHK Male 45 No 0 Gasquet 95543 41.867908 -123.794144 0 57 Offer B Yes 36.08 Yes Yes Fiber Optic 26 No No No No Yes No No Yes One Year Yes Bank Withdrawal 86.9 4939.25 0 0 2056.56 6995.81 Stayed +4685-TFLLS Male 39 Yes 3 Spreckels 93962 36.624641 -121.647195 1 18 Offer D Yes 45.18 No No One Year No Bank Withdrawal 19.8 342.3 0 0 813.24 1155.54 Stayed +4686-GEFRM Male 23 Yes 0 Pioneertown 92268 34.201108 -116.593456 5 70 Offer A Yes 45.24 Yes Yes Fiber Optic 42 No Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 98.7 6858.9 0 0 3166.8 10025.7 Stayed +4686-UXDML Female 24 No 0 Cutler 93615 36.497895 -119.285484 0 21 None Yes 24.86 Yes Yes Fiber Optic 48 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.85 1992.55 0 0 522.06 2514.61 Stayed +4690-LLKUA Male 68 No 0 San Diego 92130 32.957195 -117.202542 0 17 None Yes 40.93 No Yes DSL 2 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.05 770.6 0 0 695.81 1466.41 Churned Competitor Competitor made better offer +4690-PKDQG Female 66 Yes 0 San Diego 92102 32.716007 -117.117462 3 42 None Yes 22.89 Yes Yes Fiber Optic 12 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 95.55 3930.6 0 0 961.38 4891.98 Stayed +4692-NNQRU Female 49 Yes 0 Cloverdale 95425 38.801936 -122.938935 7 21 Offer D Yes 14.51 No Yes Fiber Optic 20 No No Yes Yes No No No Yes One Year No Bank Withdrawal 79.2 1742.45 0 0 304.71 2047.16 Stayed +4693-VWVBO Female 60 No 0 Valley Springs 95252 38.156971 -120.849231 0 3 None Yes 40.98 No No Month-to-Month No Bank Withdrawal 19.55 61.05 0 0 122.94 183.99 Joined +4694-PHWFW Female 26 No 3 San Francisco 94105 37.789168 -122.395009 0 8 None Yes 45.87 No No Month-to-Month No Mailed Check 19.95 170.9 0 0 366.96 537.86 Stayed +4695-VADHF Male 53 Yes 0 Oakland 94606 37.792489 -122.244314 1 18 None Yes 2.86 No Yes DSL 22 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 57.45 990.85 15.73 0 51.48 1026.6 Churned Competitor Competitor had better devices +4695-WJZUE Female 68 No 0 Irvine 92606 33.703976 -117.824172 0 2 None Yes 21.57 Yes Yes Fiber Optic 28 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 88.55 179.25 0 0 43.14 222.39 Churned Competitor Competitor had better devices +4697-LUPSU Male 22 Yes 0 Grover Beach 93433 35.120833 -120.61843 6 2 None Yes 38.41 No No One Year No Credit Card 20.2 34.75 0 0 76.82 111.57 Joined +4698-KVLLG Female 66 No 0 San Quentin 94964 37.942551 -122.491642 0 51 None Yes 47.46 No No Two Year No Credit Card 19.6 967.9 0 0 2420.46 3388.36 Stayed +4700-UBQMV Male 42 Yes 3 Stockton 95206 37.902422 -121.440029 6 21 None Yes 31.55 Yes Yes DSL 23 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 75.9 1549.75 0 0 662.55 2212.3 Stayed +4701-AHWMW Male 30 Yes 0 Susanville 96130 40.559177 -120.612113 1 55 None No Yes DSL 42 No No Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 54.55 2978.3 0 50 0 3028.3 Churned Attitude Attitude of service provider +4701-LKOZD Female 64 No 0 Foresthill 95631 39.031876 -120.811141 0 70 None Yes 29.53 Yes Yes Cable 7 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 89.75 6367.2 0 110 2067.1 8544.3 Stayed +4701-MLJPN Male 60 No 0 Fresno 93702 36.739385 -119.753649 0 31 Offer C Yes 1.53 No Yes DSL 6 No No Yes Yes No No No No Month-to-Month Yes Bank Withdrawal 55.25 1715.65 0 10 47.43 1773.08 Churned Attitude Attitude of support person +4702-HDRKD Male 30 No 0 Knights Landing 95645 38.875508 -121.765866 0 67 Offer A No Yes Cable 85 Yes No Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 49.35 3321.35 0 0 0 3321.35 Stayed +4702-IOQDC Female 58 No 0 Gustine 95322 37.147198 -121.120161 0 1 Offer E Yes 46.17 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.1 70.1 0 0 46.17 116.27 Churned Competitor Competitor offered higher download speeds +4703-MQYKT Male 43 No 0 Escondido 92025 33.081478 -117.033814 0 21 None Yes 16.81 No No Two Year No Mailed Check 19.6 390.4 0 0 353.01 743.41 Stayed +4704-ERYFC Female 19 Yes 0 Knights Landing 95645 38.875508 -121.765866 1 22 None Yes 32.11 No Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.25 1554 0 0 706.42 2260.42 Churned Competitor Competitor offered higher download speeds +4706-AXVKM Female 78 No 0 Stevenson Ranch 91381 34.364153 -118.615583 0 11 None Yes 4.1 Yes Yes Fiber Optic 5 No No No No No Yes No Yes Month-to-Month Yes Credit Card 84.8 906.85 0 0 45.1 951.95 Churned Price Extra data charges +4706-DGAHW Male 73 No 0 California Hot Springs 93207 35.865795 -118.69759 0 1 Offer E Yes 49.34 No Yes DSL 15 No No No No No No No Yes Two Year No Bank Withdrawal 45.2 45.2 0 0 49.34 94.54 Joined +4707-MAXGU Male 36 Yes 0 Canyon Country 91351 34.422519 -118.420717 1 72 None Yes 36.03 Yes No Two Year No Credit Card 25.85 1872.2 5.73 0 2594.16 4460.63 Stayed +4707-YNOQA Female 57 Yes 1 Burnt Ranch 95527 40.854512 -123.450097 6 34 None Yes 25.69 Yes No One Year Yes Credit Card 25.6 917.15 0 0 873.46 1790.61 Stayed +4709-LKHYG Female 23 Yes 0 Tarzana 91356 34.157137 -118.548511 6 29 Offer C Yes 27.72 No No One Year No Bank Withdrawal 20 540.05 0 0 803.88 1343.93 Stayed +4710-FDUIZ Male 50 Yes 0 Santa Ana 92707 33.714829 -117.872941 2 56 None Yes 26.15 Yes Yes Fiber Optic 7 No Yes No No Yes Yes Yes No One Year No Credit Card 100.3 5614.45 0 100 1464.4 7178.85 Churned Competitor Competitor offered more data +4710-NKCAW Male 42 Yes 2 El Cajon 92019 32.785165 -116.862648 7 5 None Yes 17.37 Yes Yes DSL 15 Yes Yes No Yes No No No Yes Month-to-Month No Credit Card 64.4 316.9 0 0 86.85 403.75 Stayed +4712-AUQZO Male 53 No 0 Pinole 94564 37.996462 -122.293716 0 18 None No Yes DSL 30 Yes No Yes No No No No Yes Month-to-Month No Credit Card 33.6 550.35 0 0 0 550.35 Stayed +4712-UYOOI Female 21 Yes 3 Santa Cruz 95060 36.993451 -122.098858 4 20 None Yes 38.6 No No Month-to-Month No Bank Withdrawal 20 417.65 9.73 0 772 1179.92 Stayed +4713-LZDRV Female 80 No 0 Malibu 90263 34.037037 -118.705803 0 2 Offer E Yes 31.91 No Yes Cable 30 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 79.6 195.05 0 0 63.82 258.87 Churned Price Long distance charges +4713-ZBURT Male 33 No 2 Brisbane 94005 37.684694 -122.40712 0 45 None Yes 23.54 Yes Yes Fiber Optic 12 No No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 99.7 4634.35 0 0 1059.3 5693.65 Stayed +4716-HHKQH Male 68 Yes 0 Pomona 91767 34.083086 -117.737997 3 20 None Yes 27.56 Yes Yes Fiber Optic 3 No Yes No Yes Yes Yes No Yes One Year No Bank Withdrawal 107.05 2172.05 0 0 551.2 2723.25 Stayed +4716-MRVEN Female 30 No 0 Parlier 93648 36.622237 -119.521126 0 29 Offer C Yes 32.43 No No One Year No Credit Card 20 599.3 0 0 940.47 1539.77 Stayed +4717-GHADL Female 39 No 0 Callahan 96014 41.388397 -122.794636 0 50 Offer B Yes 48.45 Yes Yes DSL 14 No Yes No Yes Yes Yes Yes Yes Two Year Yes Mailed Check 79.6 4024.2 0 0 2422.5 6446.7 Stayed +4718-DHSMV Female 22 No 0 Llano 93544 34.500091 -117.765862 0 11 Offer D No Yes DSL 52 No No No No Yes No No Yes Month-to-Month Yes Credit Card 35.8 363.15 0 0 0 363.15 Stayed +4718-WXBGI Male 21 Yes 1 Twain Harte 95383 38.107441 -120.230625 1 72 Offer A Yes 27.1 Yes Yes Cable 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 91.95 6614.9 0 0 1951.2 8566.1 Stayed +4719-UMSIY Male 52 No 2 Lake Arrowhead 92352 34.2565 -117.19335 0 6 None Yes 15.5 No No Month-to-Month No Mailed Check 19.65 100.9 0 0 93 193.9 Stayed +4720-VSTSI Female 54 No 0 Monterey Park 91754 34.050322 -118.147037 0 44 None Yes 40.17 Yes Yes Fiber Optic 6 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.8 3862.55 0 0 1767.48 5630.03 Churned Attitude Attitude of support person +4723-BEGSG Male 35 Yes 0 Corona 92881 33.833686 -117.513063 1 72 None Yes 12.12 Yes Yes Cable 23 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card -10 6094.25 3.2 0 872.64 6963.69 Stayed +4724-WXVWF Male 28 No 0 Earp 92242 34.137742 -114.36514 0 48 None Yes 4.15 Yes Yes Fiber Optic 46 Yes No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.4 4445.3 0 0 199.2 4644.5 Stayed +4726-DLWQN Male 69 No 0 Live Oak 95953 39.258746 -121.77697 0 50 Offer B Yes 25.23 Yes Yes DSL 23 Yes Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 70.35 3454.6 0 100 1261.5 4816.1 Stayed +4727-MCYZG Male 23 No 0 Union City 94587 37.59485 -122.051521 0 1 Offer E Yes 33.32 No Yes DSL 48 No No No No No Yes Yes No Month-to-Month No Mailed Check 55.55 55.55 0 30 33.32 118.87 Joined +4729-XKASR Male 56 No 3 San Jose 95123 37.238758 -121.828375 0 1 None No Yes DSL 57 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.75 24.75 0 0 0 24.75 Churned Competitor Competitor had better devices +4730-AWNAU Male 59 Yes 0 Lower Lake 95457 38.925545 -122.549083 7 36 None No Yes DSL 24 Yes No Yes Yes Yes Yes Yes Yes One Year No Credit Card 60.7 2234.55 0 0 0 2234.55 Stayed +4732-RRJZC Male 31 Yes 1 Bridgeville 95526 40.372532 -123.525626 9 7 None Yes 39.98 No No Month-to-Month No Credit Card 20.25 144.35 0 0 279.86 424.21 Stayed +4735-ASGMA Male 55 No 0 Carnelian Bay 96140 39.227434 -120.091806 0 26 None Yes 40.17 Yes Yes Fiber Optic 27 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.35 2515.3 0 0 1044.42 3559.72 Churned Competitor Competitor had better devices +4735-BJKOU Female 33 No 0 Los Angeles 90039 34.110845 -118.259595 0 40 None Yes 8.36 No No Two Year No Mailed Check 20.15 804.85 0 0 334.4 1139.25 Stayed +4737-AQCPU Male 39 Yes 0 Los Angeles 90022 34.02381 -118.156582 5 72 None Yes 42.55 Yes Yes DSL 18 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 72.1 5016.65 0 0 3063.6 8080.25 Stayed +4737-HOBAX Male 51 Yes 0 Penngrove 94951 38.325599 -122.642352 5 63 None Yes 10.07 Yes Yes Cable 20 No No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 79.8 5034.05 0 0 634.41 5668.46 Stayed +4741-WWJQZ Female 49 Yes 0 Forestville 95436 38.499302 -122.92444 0 2 Offer E Yes 26.58 No Yes Fiber Optic 23 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 80.15 194.55 0 0 53.16 247.71 Joined +4742-DRORA Male 59 Yes 0 Mecca 92254 33.543835 -115.993906 5 60 Offer B Yes 5.43 Yes Yes Fiber Optic 29 Yes No Yes No Yes No No Yes One Year Yes Bank Withdrawal 95.4 5812 0 0 325.8 6137.8 Stayed +4742-TXUEX Female 24 Yes 3 Rialto 92376 34.109775 -117.378904 1 47 None Yes 2.56 No No Two Year No Bank Withdrawal 19.3 890.5 0 0 120.32 1010.82 Stayed +4745-LSPLO Male 22 No 0 San Diego 92111 32.805518 -117.169052 0 1 None Yes 19.85 No No Month-to-Month No Credit Card 20.5 20.5 0 0 19.85 40.35 Churned Attitude Attitude of support person +4747-LCAQL Male 28 No 0 Los Angeles 90037 34.002642 -118.287596 0 25 Offer C Yes 7.55 No Yes DSL 71 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 79 1902 0 0 188.75 2090.75 Stayed +4749-OJKQU Female 36 No 0 San Jose 95132 37.424655 -121.74841 0 4 None Yes 23.5 Yes Yes Fiber Optic 22 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.65 302.35 0 0 94 396.35 Stayed +4749-VFKVB Female 47 No 0 Inverness 94937 38.099323 -122.945723 0 1 None Yes 46.49 Yes Yes DSL 14 No No No No No No No Yes Month-to-Month Yes Credit Card 50.1 50.1 0 0 46.49 96.59 Churned Other Don't know +4750-UKWJK Female 77 Yes 0 Gilroy 95020 37.03889 -121.528955 1 37 None Yes 25.35 No No One Year No Mailed Check 19.6 727.8 0 0 937.95 1665.75 Stayed +4750-ZRXIU Female 68 No 0 Palo Alto 94304 37.386978 -122.177746 0 4 None Yes 6.68 Yes Yes Cable 17 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.6 360.1 0 0 26.72 386.82 Churned Competitor Competitor had better devices +4751-ERMAN Male 43 Yes 0 Gazelle 96034 41.411315 -122.697236 7 72 None Yes 42.16 No Yes Cable 18 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 75.4 5480.25 0 0 3035.52 8515.77 Stayed +4753-PADAS Female 23 Yes 0 Bieber 96009 41.083464 -121.107929 2 67 Offer A Yes 25.46 Yes Yes Fiber Optic 73 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.7 6816.95 0 0 1705.82 8522.77 Stayed +4759-PXTAN Female 34 Yes 0 Potter Valley 95469 39.408634 -123.045516 7 59 None Yes 20.27 Yes Yes DSL 13 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 80.1 4693.2 0 0 1195.93 5889.13 Stayed +4759-TRPLW Male 40 No 0 Long Beach 90822 33.778436 -118.118648 0 1 Offer E Yes 29.63 No Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.4 70.4 0 0 29.63 100.03 Churned Competitor Competitor had better devices +4760-THGOT Female 33 Yes 0 San Jose 95134 37.42765 -121.945416 9 43 None Yes 49.48 Yes Yes Fiber Optic 11 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.1 4107.3 0 0 2127.64 6234.94 Stayed +4760-XOHVN Female 54 Yes 2 Myers Flat 95554 40.267158 -123.805913 1 1 None Yes 28.73 No No Month-to-Month No Mailed Check 19.45 19.45 0 0 28.73 48.18 Churned Competitor Competitor made better offer +4763-PGDPO Female 19 No 0 Sacramento 95831 38.494832 -121.529447 0 4 None Yes 41.12 No Yes Fiber Optic 42 No No No No No No Yes No Month-to-Month No Bank Withdrawal 70.4 281 0 70 164.48 515.48 Churned Competitor Competitor had better devices +4765-OXPPD Female 20 Yes 0 Ventura 93003 34.279221 -119.221437 1 9 Offer E Yes 6.35 No Yes Cable 69 Yes Yes Yes Yes No No No Yes Month-to-Month No Mailed Check 65 663.05 0 0 57.15 720.2 Churned Competitor Competitor offered more data +4767-HZZHQ Male 32 Yes 3 Redondo Beach 90277 33.830453 -118.384565 5 30 Offer C Yes 6.19 No Yes Fiber Optic 21 No Yes Yes No No No No No Month-to-Month No Bank Withdrawal 82.05 2570.2 0 120 185.7 2875.9 Stayed +4770-QAZXN Female 42 No 0 Tomales 94971 38.240769 -122.901041 0 13 Offer D Yes 46.3 No No Month-to-Month No Credit Card 19.45 232.1 0 0 601.9 834 Stayed +4770-UEZOX Male 19 No 0 Fallbrook 92028 33.362575 -117.299644 0 2 Offer E Yes 43.56 No Yes Fiber Optic 52 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.75 144.8 0 0 87.12 231.92 Joined +4774-HHGGS Male 64 Yes 0 Janesville 96114 40.294034 -120.512622 1 30 None Yes 11.38 No No Two Year No Credit Card 19.05 637.55 0 0 341.4 978.95 Stayed +4776-XSKYQ Female 48 Yes 1 Laguna Hills 92653 33.606899 -117.717854 4 12 None No Yes DSL 22 No No No Yes No No No Yes One Year No Credit Card 30.25 368.85 0 0 0 368.85 Stayed +4778-IZARL Male 46 Yes 0 New Cuyama 93254 34.956577 -119.750142 8 63 None Yes 3.18 No Yes Fiber Optic 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.1 6705.7 0 0 200.34 6906.04 Stayed +4779-ZGICK Male 39 Yes 1 Los Angeles 90057 34.061918 -118.277939 0 48 Offer B Yes 11.86 Yes No Two Year No Credit Card 23.55 1173.35 0 0 569.28 1742.63 Stayed +4781-ZXYGU Male 25 Yes 2 Sausalito 94965 37.848641 -122.515692 7 1 Offer E Yes 18.63 No No Month-to-Month Yes Bank Withdrawal 20.15 20.15 0 0 18.63 38.78 Joined +4782-OSFXZ Female 72 Yes 0 Lodi 95242 38.128087 -121.4078 1 71 Offer A Yes 37.53 Yes Yes DSL 24 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 82.7 5831.2 0 0 2664.63 8495.83 Stayed +4785-FCIFB Female 20 Yes 0 Forest Falls 92339 34.067699 -116.903891 10 61 Offer B Yes 20.09 Yes No Two Year No Mailed Check 24.4 1417.9 0 0 1225.49 2643.39 Stayed +4785-NKHCX Male 65 No 0 O Neals 93645 37.140104 -119.657092 0 5 Offer E Yes 30.14 No No One Year No Bank Withdrawal 20.05 94.15 0 0 150.7 244.85 Stayed +4785-QRJHC Male 80 Yes 0 San Francisco 94132 37.722302 -122.491129 1 46 None No Yes DSL 15 No Yes Yes Yes Yes Yes No No One Year Yes Bank Withdrawal 59.9 2816.65 0 150 0 2966.65 Churned Competitor Competitor offered higher download speeds +4786-UKSNZ Male 45 No 0 Clayton 94517 37.881842 -121.848111 0 1 Offer E Yes 11.25 No No Month-to-Month No Credit Card 20.2 20.2 0 0 11.25 31.45 Churned Competitor Competitor made better offer +4789-KWMXN Male 42 Yes 0 Tuolumne 95379 37.939768 -120.188002 1 47 Offer B Yes 19.02 Yes Yes Fiber Optic 17 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 110.85 5275.8 4.93 0 893.94 6164.81 Churned Price Price too high +4791-QRGMF Male 33 Yes 0 Miranda 95553 40.210895 -123.86 1 59 Offer B Yes 10.76 Yes Yes Fiber Optic 5 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.5 5961.1 0 0 634.84 6595.94 Churned Competitor Competitor offered more data +4795-KTRTH Female 68 Yes 0 San Diego 92122 32.85723 -117.209774 1 5 Offer E Yes 47.28 Yes Yes Fiber Optic 11 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 81 371.65 40.64 10 236.4 577.41 Churned Competitor Competitor made better offer +4795-UXVCJ Male 63 No 0 Gonzales 93926 36.52588 -121.396719 0 26 Offer C Yes 45.7 No No One Year No Credit Card 19.8 457.3 0 0 1188.2 1645.5 Stayed +4795-WRNVT Female 32 No 0 Pomona 91768 34.067932 -117.785168 0 40 None Yes 11.56 No Yes DSL 26 Yes Yes No No Yes No No Yes Month-to-Month No Credit Card 65.1 2586 0 0 462.4 3048.4 Stayed +4797-AXPXK Female 64 No 2 Lompoc 93436 34.601055 -120.382917 0 1 Offer E Yes 43.48 No Yes DSL 16 Yes Yes No Yes No No No No Month-to-Month Yes Bank Withdrawal 60 60 0 10 43.48 113.48 Churned Attitude Attitude of service provider +4797-MIWUM Male 22 Yes 3 Goleta 93117 34.489983 -120.091246 0 7 Offer E Yes 49.83 No No Month-to-Month Yes Bank Withdrawal 20.25 174.7 0 0 348.81 523.51 Stayed +4800-CZMPC Female 24 Yes 0 Delano 93215 35.772244 -119.209689 1 48 Offer B Yes 6.36 Yes Yes Fiber Optic 47 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 103.25 5037.55 0 0 305.28 5342.83 Churned Attitude Attitude of service provider +4800-VHZKI Female 59 No 0 San Diego 92122 32.85723 -117.209774 0 1 Offer E Yes 36.63 No No Month-to-Month Yes Credit Card 19.9 19.9 0 0 36.63 56.53 Churned Competitor Competitor made better offer +4801-JZAZL Female 32 Yes 2 Angelus Oaks 92305 34.1678 -116.86433 1 11 None No Yes DSL 17 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 29.6 346.45 27.24 0 0 319.21 Stayed +4801-KFYKL Male 28 No 3 Granada Hills 91344 34.291273 -118.505104 0 8 None Yes 1.95 No No Month-to-Month No Bank Withdrawal 19.45 159.2 0 0 15.6 174.8 Stayed +4803-AXVYP Female 75 No 0 Butte City 95920 39.449794 -121.936372 0 38 Offer C Yes 47.39 Yes Yes Fiber Optic 2 No No No Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.55 3734.25 0 0 1800.82 5535.07 Churned Dissatisfaction Service dissatisfaction +4803-LBYPN Male 44 Yes 1 Orange 92868 33.787796 -117.875928 1 34 Offer C Yes 44.54 No No Month-to-Month No Credit Card 20.8 635.9 46.07 0 1514.36 2104.19 Stayed +4804-NCPET Male 32 Yes 3 Clearlake 95422 38.965804 -122.631779 3 19 None Yes 31.7 No No Two Year No Credit Card 20.2 387.4 0 0 602.3 989.7 Stayed +4806-DXQCE Female 77 Yes 0 Santa Monica 90404 34.026334 -118.474222 7 70 None Yes 35.39 Yes Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 113.65 7714.65 24.36 0 2477.3 10167.59 Stayed +4806-HIPDW Female 64 Yes 0 Calimesa 92320 33.982787 -117.057627 1 1 Offer E Yes 21.65 No Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 68.95 68.95 0 0 21.65 90.6 Churned Dissatisfaction Limited range of services +4806-KEXQR Male 27 No 0 Lockeford 95237 38.166791 -121.14207 0 4 Offer E Yes 43.06 No Yes Fiber Optic 46 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.9 324.3 0 0 172.24 496.54 Churned Competitor Competitor had better devices +4807-IZYOZ Female 25 No 0 North Palm Springs 92258 33.906496 -116.569499 0 51 Offer B Yes 19.23 No No Two Year No Bank Withdrawal 20.65 1020.75 19.32 0 980.73 1982.16 Stayed +4808-YNLEU Female 51 Yes 0 Maywood 90270 33.988572 -118.186565 1 35 Offer C Yes 24.53 No Yes DSL 30 Yes No No No Yes No No Yes One Year Yes Bank Withdrawal 62.15 2215.45 0 0 858.55 3074 Stayed +4811-JBUVU Male 62 No 0 Sherman Oaks 91423 34.146957 -118.432138 0 30 None Yes 31.97 Yes Yes Fiber Optic 2 No No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 89.9 2723.15 0 0 959.1 3682.25 Stayed +4813-HQMGZ Female 54 Yes 0 Ducor 93218 35.846067 -119.004073 4 8 Offer E Yes 9.88 Yes Yes Fiber Optic 4 No No No Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 90.25 743.75 0 0 79.04 822.79 Stayed +4815-GBTCD Female 55 Yes 0 Wishon 93669 37.287758 -119.548156 1 4 None No Yes DSL 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.15 99.95 0 0 0 99.95 Stayed +4815-TUMEQ Female 25 No 0 Lynwood 90262 33.923573 -118.200669 0 10 Offer D Yes 45.42 No No One Year Yes Credit Card 19.3 185.2 0 0 454.2 639.4 Stayed +4815-YOSUK Male 22 Yes 2 Aliso Viejo 92656 33.571259 -117.731917 9 72 None Yes 41.18 Yes Yes Fiber Optic 52 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 104.9 7537.5 0 0 2964.96 10502.46 Stayed +4816-JBHOV Male 72 No 0 Los Angeles 90044 33.952714 -118.292061 0 2 Offer E Yes 41.43 No Yes Cable 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.7 93.7 0 0 82.86 176.56 Churned Competitor Competitor offered more data +4816-LXZYW Female 51 No 0 Long Beach 90810 33.819814 -118.222416 0 23 Offer D Yes 33.44 Yes Yes Fiber Optic 11 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal -7 1676.95 0 0 769.12 2446.07 Churned Competitor Competitor had better devices +4816-OKWNX Male 38 Yes 1 Los Angeles 90034 34.030578 -118.399613 2 50 None Yes 36.21 No Yes Fiber Optic 22 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.4 5236.4 0 0 1810.5 7046.9 Stayed +4817-KEQSP Female 43 Yes 2 Temecula 92592 33.507255 -117.029473 2 71 None Yes 16.84 No No Two Year No Bank Withdrawal 19.85 1326.35 0 0 1195.64 2521.99 Stayed +4817-QRJSX Female 46 No 0 Clovis 93612 36.814539 -119.711868 0 10 Offer D Yes 49.5 Yes Yes Fiber Optic 19 No Yes No No No No No Yes Month-to-Month Yes Credit Card 81 818.05 0 0 495 1313.05 Churned Attitude Attitude of support person +4817-VYYWS Female 21 No 0 Silverado 92676 33.782346 -117.635263 0 30 Offer C Yes 11.73 Yes Yes Fiber Optic 82 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.2 2983.8 0 0 351.9 3335.7 Churned Dissatisfaction Service dissatisfaction +4818-DRBQT Male 29 Yes 0 Farmersville 93223 36.29878 -119.201028 1 29 Offer C Yes 26.03 Yes Yes Fiber Optic 47 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.15 2265.25 0 0 754.87 3020.12 Churned Attitude Attitude of support person +4818-QIUFN Female 69 No 0 Desert Hot Springs 92241 33.832799 -116.250973 0 20 None Yes 11.82 Yes Yes Fiber Optic 5 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.15 1520.9 0 0 236.4 1757.3 Churned Attitude Attitude of support person +4819-HJPIW Male 32 No 0 Avery 95224 38.208336 -120.339938 0 18 None No Yes DSL 8 No No No No No No No Yes Month-to-Month No Credit Card 25.15 476.8 0 0 0 476.8 Stayed +4821-SJHJV Female 25 Yes 3 Calipatria 92233 33.143826 -115.497485 6 32 None Yes 48.49 Yes Yes Fiber Optic 82 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 89.6 2901.8 0 0 1551.68 4453.48 Stayed +4821-WQOYN Female 25 Yes 2 Little River 95456 39.245911 -123.77214 6 72 None Yes 22.05 No No Two Year Yes Credit Card 20.1 1326.25 0 0 1587.6 2913.85 Stayed +4822-LPTYJ Male 38 Yes 0 Los Angeles 90021 34.029043 -118.239504 8 72 None Yes 16.5 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 103.75 7346.2 0 130 1188 8664.2 Stayed +4822-NGOCH Female 60 No 0 Sacramento 95831 38.494832 -121.529447 0 13 None Yes 21.88 Yes Yes Fiber Optic 4 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.45 1058.6 0 0 284.44 1343.04 Churned Price Long distance charges +4822-RVYBB Male 75 No 0 Berkeley 94704 37.871416 -122.246597 0 8 Offer E Yes 40.45 Yes Yes Fiber Optic 29 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.6 819.4 0 0 323.6 1143 Churned Attitude Attitude of support person +4822-YCXMX Male 64 No 0 Fresno 93705 36.78724 -119.827813 0 25 Offer C Yes 8.31 Yes Yes Fiber Optic 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.8 2043.45 0 0 207.75 2251.2 Churned Price Extra data charges +4824-GUCBY Female 77 No 0 San Francisco 94127 37.736535 -122.45732 0 22 None Yes 23.43 No Yes Fiber Optic 22 Yes Yes No No No No No Yes One Year No Bank Withdrawal 81.7 1820.9 29.88 0 515.46 2306.48 Stayed +4825-FUREZ Male 49 Yes 0 San Jose 95148 37.339533 -121.777179 10 42 None Yes 45.75 No No Two Year No Bank Withdrawal 20.25 835.5 0 0 1921.5 2757 Stayed +4825-XJGDM Female 59 No 0 Mccloud 96057 41.251322 -122.105209 0 61 Offer B No Yes DSL 8 Yes Yes Yes Yes No No No Yes One Year No Credit Card 43.7 2696.55 0 0 0 2696.55 Stayed +4826-DXMUP Male 23 No 2 Mountain View 94041 37.388349 -122.075299 0 35 None Yes 10.11 No Yes DSL 73 No No No Yes Yes Yes Yes Yes One Year Yes Credit Card 72.1 2495.15 0 0 353.85 2849 Stayed +4826-TZEVA Female 50 No 0 O Neals 93645 37.140104 -119.657092 0 40 Offer B Yes 18.57 No Yes Fiber Optic 15 No Yes No No No No No Yes Month-to-Month No Credit Card 74.8 2971.7 0 0 742.8 3714.5 Stayed +4826-XTSOH Male 66 Yes 0 Moss Landing 95039 36.863303 -121.781632 0 1 None Yes 38.78 Yes Yes Fiber Optic 23 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.05 86.05 0 0 38.78 124.83 Churned Competitor Competitor had better devices +4827-DPADN Female 28 Yes 3 Los Angeles 90032 34.078821 -118.177576 3 72 None Yes 24.48 Yes Yes Cable 69 Yes No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 83.3 6042.7 0 80 1762.56 7885.26 Stayed +4827-LTQRJ Female 70 Yes 2 Shasta 96087 40.617614 -122.512861 1 66 None Yes 44.38 Yes Yes Fiber Optic 28 Yes Yes No Yes Yes Yes No Yes One Year Yes Credit Card 110.6 7210.85 0 0 2929.08 10139.93 Stayed +4827-USJHP Male 45 No 0 Glendale 91208 34.195386 -118.238508 0 20 Offer D Yes 3.94 No Yes DSL 18 No Yes No No No No No Yes Month-to-Month Yes Credit Card 51.8 1023.85 0 0 78.8 1102.65 Stayed +4828-FAZPK Female 30 Yes 2 Inglewood 90301 33.956445 -118.358634 1 16 Offer D Yes 49.85 Yes Yes Fiber Optic 69 No Yes No No No No No Yes Month-to-Month Yes Credit Card 79.95 1267.95 0 0 797.6 2065.55 Stayed +4829-AUOAX Female 57 No 0 Los Angeles 90014 34.043144 -118.251977 0 46 None Yes 6.18 Yes Yes Cable 8 No No No No Yes Yes Yes No Month-to-Month No Bank Withdrawal 96.05 4399.5 0 80 284.28 4763.78 Churned Price Extra data charges +4829-ZLJTK Female 80 Yes 0 Penngrove 94951 38.325599 -122.642352 5 72 Offer A Yes 15.23 Yes Yes Fiber Optic 2 Yes Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 112.4 8046.85 0 0 1096.56 9143.41 Stayed +4830-FAXFM Male 62 No 2 Korbel 95550 40.7666 -123.80458 0 19 Offer D Yes 14.48 Yes No Month-to-Month Yes Credit Card 24.1 439.2 0 0 275.12 714.32 Stayed +4831-EOBFE Male 43 Yes 0 Mountain Ranch 95246 38.264262 -120.515133 1 29 None Yes 40.49 No Yes Fiber Optic 15 Yes No No No Yes Yes Yes Yes Month-to-Month No Credit Card 94.65 2649.15 0 0 1174.21 3823.36 Churned Other Don't know +4832-VRBMR Male 65 Yes 0 Parker Dam 92267 34.273872 -114.192901 1 65 None Yes 16.65 Yes Yes Fiber Optic 5 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.15 6792.45 0 0 1082.25 7874.7 Stayed +4833-QTJNO Male 66 Yes 0 Coulterville 95311 37.722127 -120.110174 10 67 None Yes 44.9 Yes Yes Fiber Optic 20 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 83.85 5588.8 0 0 3008.3 8597.1 Stayed +4835-YSJMR Male 59 No 0 Ceres 95307 37.553469 -120.952825 0 39 Offer C Yes 3.93 No Yes DSL 15 No No No Yes No No No Yes Two Year Yes Bank Withdrawal 49.8 1971.15 0 0 153.27 2124.42 Stayed +4836-WNFNO Female 56 Yes 0 Los Angeles 90032 34.078821 -118.177576 7 72 None Yes 39.98 Yes No Two Year No Credit Card -7 1849.2 0 0 2878.56 4727.76 Stayed +4837-PZTIC Female 54 No 0 Torrance 90504 33.867257 -118.330794 0 47 Offer B No Yes Cable 23 Yes No Yes Yes No No No Yes Two Year No Credit Card 41.9 1875.25 0 0 0 1875.25 Stayed +4837-QUSFT Female 35 Yes 0 Oakley 94561 37.999406 -121.686241 8 65 Offer B Yes 36.62 Yes Yes Fiber Optic 6 Yes Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 100.15 6643.5 0 0 2380.3 9023.8 Stayed +4840-ORQXB Female 67 No 0 Sierra Madre 91024 34.168686 -118.057505 0 56 None Yes 27.64 Yes Yes Fiber Optic 7 No Yes Yes No Yes Yes No Yes Two Year No Bank Withdrawal 104.75 5841.35 36.52 0 1547.84 7352.67 Stayed +4844-JJWUY Female 65 No 0 San Francisco 94121 37.776718 -122.495781 0 1 Offer E Yes 28.82 No Yes Fiber Optic 22 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86 86 0 0 28.82 114.82 Churned Competitor Competitor made better offer +4846-WHAFZ Female 80 Yes 1 Whittier 90602 33.972119 -118.020188 1 37 Offer C Yes 6.33 Yes Yes Fiber Optic 14 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.5 2868.15 0 0 234.21 3102.36 Churned Price Extra data charges +4847-QNOKA Female 30 No 0 Modesto 95355 37.672906 -120.946594 0 1 Offer E Yes 41.78 No Yes DSL 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.9 44.9 0 0 41.78 86.68 Churned Dissatisfaction Lack of self-service on Website +4847-TAJYI Female 77 No 0 Chula Vista 91911 32.607964 -117.059459 0 6 Offer E Yes 8.06 No Yes Fiber Optic 19 No No No No Yes Yes No Yes One Year Yes Bank Withdrawal 89.35 567.8 0 0 48.36 616.16 Stayed +4849-PYRLQ Female 80 No 0 Fremont 94536 37.572273 -121.964583 0 56 None Yes 37.3 Yes Yes DSL 8 Yes No Yes Yes No Yes No Yes Two Year No Bank Withdrawal 73.25 4054.2 17.16 0 2088.8 6125.84 Stayed +4851-BQDNX Male 56 Yes 1 Oxnard 93035 34.18454 -119.224666 5 40 None Yes 14.41 No Yes Fiber Optic 22 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 85.05 3355.65 38.15 0 576.4 3893.9 Stayed +4853-OITSN Male 33 Yes 0 Oakland 94606 37.792489 -122.244314 8 5 Offer E Yes 15.74 Yes Yes Fiber Optic 28 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.15 413.25 0 0 78.7 491.95 Stayed +4853-RULSV Male 25 No 0 Miramonte 93641 36.696759 -119.024051 0 70 Offer A Yes 12.19 Yes Yes Fiber Optic 42 Yes No No Yes Yes Yes Yes Yes Two Year Yes Credit Card 104 7250.15 0 0 853.3 8103.45 Churned Attitude Attitude of service provider +4854-CIDCF Female 74 No 0 Los Angeles 90065 34.108833 -118.229715 0 3 None Yes 46.65 No Yes Fiber Optic 25 No No Yes No No No No Yes Two Year No Bank Withdrawal 73.85 196.4 0 0 139.95 336.35 Joined +4854-SSLTN Male 49 Yes 4 Torrance 90502 33.833181 -118.292062 8 2 Offer E Yes 42.55 No Yes DSL 53 Yes Yes No Yes No No No Yes Two Year No Mailed Check 59.5 130.5 0 0 85.1 215.6 Joined +4855-SNKMY Female 31 No 0 Los Angeles 90024 34.066303 -118.435479 0 1 Offer E Yes 4.41 No Yes DSL 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.1 44.1 0 0 4.41 48.51 Churned Competitor Competitor made better offer +4859-ZSRDZ Female 58 Yes 0 Vacaville 95687 38.333133 -121.920151 1 58 Offer B No Yes Cable 11 No No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 55.5 3166.9 0 0 0 3166.9 Stayed +4860-IJUDE Male 34 No 0 Ripon 95366 37.750778 -121.13238 0 13 None Yes 30.06 No Yes Fiber Optic 5 Yes No No No No No No Yes Month-to-Month Yes Credit Card 73.75 956.65 0 0 390.78 1347.43 Stayed +4860-YZGZM Male 27 No 0 San Jose 95128 37.316146 -121.936285 0 10 None Yes 39.39 No No Month-to-Month No Bank Withdrawal 20 185.4 0 0 393.9 579.3 Stayed +4868-AADLV Male 77 Yes 2 Durham 95938 39.607831 -121.777959 0 66 None Yes 3.27 Yes Yes Fiber Optic 10 Yes Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 116.25 7862.25 0 0 215.82 8078.07 Stayed +4869-EPIUS Male 37 Yes 0 San Rafael 94901 37.972662 -122.491452 3 56 None Yes 46.18 No Yes Fiber Optic 24 No No No No No Yes Yes Yes One Year Yes Bank Withdrawal 80.9 4557.5 0 0 2586.08 7143.58 Stayed +4871-JTKJF Female 70 No 0 Selma 93662 36.545322 -119.642281 0 1 None Yes 31.13 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.65 69.65 0 0 31.13 100.78 Churned Attitude Attitude of service provider +4872-JCVCA Female 44 Yes 0 Desert Hot Springs 92241 33.832799 -116.250973 1 71 Offer A No Yes DSL 16 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 47.6 3377.8 0 0 0 3377.8 Stayed +4872-VXRIL Male 22 No 0 Lancaster 93536 34.741406 -118.38111 0 56 Offer B Yes 48.32 Yes Yes DSL 59 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 64.65 3665.55 0 0 2705.92 6371.47 Stayed +4873-ILOLJ Male 64 No 0 Sunol 94586 37.587494 -121.862856 0 24 None Yes 32.49 No Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.35 2238.5 0 0 779.76 3018.26 Churned Competitor Competitor had better devices +4877-EVATK Male 30 No 0 Elk 95432 39.108252 -123.645121 0 1 None Yes 46.77 No No Month-to-Month No Mailed Check 20 20 0 0 46.77 66.77 Churned Attitude Attitude of service provider +4877-TSOFF Female 41 Yes 3 Morongo Valley 92256 34.097863 -116.594561 7 55 Offer B Yes 16.16 Yes Yes DSL 29 Yes Yes No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 75.75 4264.25 0 0 888.8 5153.05 Stayed +4878-BUNFV Male 59 Yes 1 Oakland 94621 37.750553 -122.197175 10 42 Offer B Yes 32.02 No No Two Year No Mailed Check 20.7 828.85 0 0 1344.84 2173.69 Stayed +4879-GZLFH Female 33 Yes 3 Buena Park 90621 33.874224 -117.993368 10 42 None Yes 17.75 No Yes Fiber Optic 53 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.15 3875.4 0 0 745.5 4620.9 Stayed +4881-GQJTW Male 64 No 0 Taylorsville 95983 40.053684 -120.743116 0 14 Offer D Yes 8.54 No No Month-to-Month No Credit Card 19.6 300.4 0 0 119.56 419.96 Stayed +4881-JVQOD Male 73 Yes 3 Oxnard 93030 34.223244 -119.18012 1 10 None No Yes Cable 53 No No No No No Yes No Yes One Year Yes Bank Withdrawal 34.55 362.6 0 0 0 362.6 Stayed +4883-KCPZJ Female 30 Yes 3 Deer Park 94576 38.554383 -122.474773 9 22 Offer D Yes 25.98 Yes No Two Year No Credit Card 25.25 555.4 0 0 571.56 1126.96 Stayed +4883-QICIH Male 37 Yes 0 Bodega Bay 94923 38.377165 -123.037957 1 32 None Yes 5.99 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.75 2347.9 19.67 0 191.68 2519.91 Churned Other Don't know +4884-LEVMQ Male 39 Yes 0 Valley Springs 95252 38.156971 -120.849231 10 39 Offer C Yes 36.39 No No Two Year Yes Bank Withdrawal 20.45 790 0 0 1419.21 2209.21 Stayed +4884-TVUQF Female 80 No 0 Occidental 95465 38.415003 -122.998726 0 57 Offer B Yes 36.89 Yes Yes Fiber Optic 17 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 101.3 5779.6 0 0 2102.73 7882.33 Stayed +4884-ZTHVF Female 80 No 0 Santa Cruz 95065 37.031404 -121.981865 0 8 None Yes 39.01 No Yes Fiber Optic 28 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 87.1 713.6 0 0 312.08 1025.68 Stayed +4890-VMUAV Male 46 No 0 Alpine 91901 32.827184 -116.703729 0 63 Offer B Yes 18.05 Yes Yes DSL 11 Yes Yes Yes Yes No No No No One Year No Bank Withdrawal 71.5 4576.3 0 70 1137.15 5783.45 Stayed +4891-NLUBA Female 46 Yes 3 Paynes Creek 96075 40.343213 -121.815412 8 61 Offer B No Yes DSL 26 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 61.45 3751.15 0 0 0 3751.15 Stayed +4892-VLANZ Male 40 No 0 Colusa 95932 39.273096 -122.050763 0 1 None Yes 9.66 No No Month-to-Month No Mailed Check 19.8 19.8 0 0 9.66 29.46 Churned Price Long distance charges +4893-GYUJU Female 29 No 0 Oregon House 95962 39.342587 -121.249833 0 50 None Yes 17.88 No No One Year Yes Mailed Check 19.35 1033 29.5 0 894 1897.5 Stayed +4895-TMWIR Male 79 Yes 0 San Diego 92122 32.85723 -117.209774 1 11 None Yes 29.54 No No Month-to-Month No Mailed Check 19.95 214.75 0 0 324.94 539.69 Churned Competitor Competitor made better offer +4896-CPRPF Male 38 Yes 3 Valley Ford 94972 38.339996 -122.935056 1 35 None Yes 13.67 Yes No Two Year No Bank Withdrawal -9 809.25 0 0 478.45 1287.7 Stayed +4897-QSUYC Female 42 No 0 Amboy 92304 34.559882 -115.637164 0 1 Offer E Yes 21.59 No No Month-to-Month Yes Mailed Check 20.15 20.15 0 0 21.59 41.74 Churned Attitude Attitude of support person +4900-MSOMT Female 39 Yes 3 Carnelian Bay 96140 39.227434 -120.091806 7 72 None Yes 49.12 Yes Yes DSL 23 Yes Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 80.2 5714.2 0 0 3536.64 9250.84 Stayed +4902-OHLSK Female 76 No 0 Half Moon Bay 94019 37.45567 -122.407992 0 29 None Yes 20.98 Yes Yes Fiber Optic 16 No No No Yes Yes Yes No Yes Month-to-Month No Bank Withdrawal 98.65 2862.75 0 0 608.42 3471.17 Churned Attitude Attitude of support person +4903-CNOZC Male 25 No 0 La Canada Flintridge 91011 34.234912 -118.153729 0 29 Offer C Yes 28.83 Yes Yes DSL 47 No Yes Yes No No Yes Yes Yes One Year No Credit Card 70.9 1964.6 0 0 836.07 2800.67 Stayed +4903-UYAVB Male 53 Yes 0 Lathrop 95330 37.80821 -121.308401 0 5 Offer E Yes 31.76 No No Month-to-Month No Mailed Check 19.35 126.05 0 0 158.8 284.85 Churned Competitor Competitor made better offer +4905-JEFDW Male 39 No 0 Palo Alto 94306 37.416159 -122.131337 0 11 None No Yes DSL 5 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 41.6 470.6 0 0 0 470.6 Churned Competitor Competitor offered higher download speeds +4906-ZHGPK Male 49 Yes 0 Los Angeles 90046 34.108455 -118.362081 3 54 None Yes 48.45 Yes Yes DSL 28 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 70.7 3770 0 0 2616.3 6386.3 Stayed +4908-XAXAY Female 70 No 0 Buttonwillow 93206 35.451402 -119.488413 0 49 None Yes 47.72 No Yes Fiber Optic 21 No Yes Yes No No Yes No Yes One Year Yes Bank Withdrawal 89.85 4287.2 0 0 2338.28 6625.48 Stayed +4909-JOUPP Male 76 Yes 0 Tahoma 96142 39.061227 -120.179546 5 72 None Yes 27.74 Yes Yes Fiber Optic 3 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 109.7 7898.45 0 0 1997.28 9895.73 Stayed +4910-AQFFX Male 30 Yes 0 Soulsbyville 95372 37.990574 -120.261821 1 9 None Yes 31.67 Yes Yes Cable 59 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 79.35 661.25 0 10 285.03 956.28 Churned Dissatisfaction Network reliability +4910-GMJOT Female 56 No 0 San Francisco 94129 37.797526 -122.464531 0 1 None Yes 1.17 Yes Yes Fiber Optic 27 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.6 94.6 0 0 1.17 95.77 Churned Other Don't know +4911-BANWH Female 44 No 0 Sunland 91040 34.282704 -118.312929 0 31 None Yes 33.38 Yes Yes Fiber Optic 27 No No No No Yes No No Yes Month-to-Month Yes Credit Card 86.55 2697.4 0 0 1034.78 3732.18 Churned Attitude Attitude of support person +4912-PIGUY Female 44 No 0 Perris 92571 33.828289 -117.201666 0 1 Offer E Yes 7.34 Yes Yes Fiber Optic 11 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 84.6 84.6 0 0 7.34 91.94 Joined +4913-EHYUI Male 80 Yes 0 Alpaugh 93201 35.869626 -119.498771 0 56 Offer B Yes 48.8 Yes Yes Fiber Optic 12 Yes No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 104.55 5794.65 0 0 2732.8 8527.45 Churned Competitor Competitor offered higher download speeds +4915-BFSXL Male 49 Yes 1 Mount Hermon 95041 37.051166 -122.056194 9 70 Offer A Yes 22.67 Yes Yes DSL 29 Yes No Yes No Yes No No Yes Two Year No Credit Card 68.95 4858.7 0 0 1586.9 6445.6 Stayed +4918-FYJNT Female 68 Yes 0 Los Angeles 90063 34.044271 -118.185237 4 55 None Yes 22.74 Yes Yes Fiber Optic 21 No Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 90.45 5044.8 12.48 0 1250.7 6283.02 Stayed +4918-QLLIW Male 23 No 0 Santa Monica 90405 34.005439 -118.477507 0 3 None Yes 47.68 No Yes DSL 82 No No No No Yes No Yes Yes Month-to-Month No Credit Card 53.4 188.7 0 0 143.04 331.74 Churned Other Don't know +4919-IKATY Male 64 Yes 0 San Diego 92126 32.886925 -117.152162 3 5 Offer E Yes 36.88 Yes Yes Fiber Optic 8 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.5 453.75 0 0 184.4 638.15 Churned Competitor Competitor made better offer +4919-MOAVT Male 53 No 0 Pasadena 91103 34.167465 -118.165327 0 3 Offer E Yes 39.38 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.65 220.1 0 0 118.14 338.24 Churned Competitor Competitor offered higher download speeds +4922-CVPDX Female 23 Yes 0 Westminster 92683 33.752591 -117.993661 6 26 Offer C Yes 34.12 No Yes DSL 58 No Yes Yes No Yes Yes Yes No Two Year Yes Credit Card 73.5 1905.7 17.03 70 887.12 2845.79 Stayed +4923-ADWXJ Female 33 No 0 Igo 96047 40.524535 -122.647172 0 25 None Yes 1.22 No Yes DSL 10 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 65.8 1679.65 29.29 0 30.5 1680.86 Stayed +4925-LMHOK Male 29 No 0 Stockton 95212 38.049457 -121.21653 0 15 Offer D Yes 14.79 Yes Yes DSL 59 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 58.6 939.7 0 0 221.85 1161.55 Churned Dissatisfaction Service dissatisfaction +4926-UMJZD Female 51 Yes 0 Mt Baldy 91759 34.231318 -117.662032 4 31 None Yes 1.2 No Yes DSL 15 No No No Yes No No No No Month-to-Month Yes Credit Card 49.2 1498.55 0 100 37.2 1635.75 Stayed +4927-WWOOZ Male 39 Yes 0 Pacific Grove 93950 36.618337 -121.926417 0 2 None Yes 49.41 Yes Yes Fiber Optic 20 No No Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 91.45 171.45 0 10 98.82 280.27 Joined +4929-BSTRX Female 61 No 0 Oxnard 93030 34.223244 -119.18012 0 1 None Yes 1.59 No Yes Cable 14 No No No No Yes No No Yes Month-to-Month Yes Credit Card 53.55 53.55 0 0 1.59 55.14 Churned Price Lack of affordable download/upload speed +4929-ROART Male 47 No 0 Ukiah 95482 39.134075 -123.23422 0 18 None Yes 33.8 Yes Yes Cable 17 Yes No No No No No No No Month-to-Month No Credit Card 56.25 969.85 0 30 608.4 1608.25 Stayed +4929-XIHVW Male 79 Yes 0 Los Angeles 90034 34.030578 -118.399613 10 2 Offer E Yes 33.1 No Yes Fiber Optic 11 No No Yes No Yes Yes No No One Year Yes Credit Card 95.5 181.65 0 10 66.2 257.85 Joined +4931-TRZWN Female 54 No 0 Hornbrook 96044 41.962127 -122.527696 0 13 Offer D Yes 10.66 No Yes DSL 5 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 71.95 923.85 10.47 0 138.58 1051.96 Stayed +4933-BSAIP Female 39 Yes 0 Northridge 91324 34.238208 -118.55029 1 40 None Yes 31.37 No No Two Year No Credit Card 19.1 780.1 45.6 0 1254.8 1989.3 Stayed +4933-IKULF Female 71 No 0 Pinon Hills 92372 34.459322 -117.629729 0 17 Offer D Yes 24.15 No No One Year No Mailed Check 20.65 330.6 0 0 410.55 741.15 Stayed +4936-YPJNK Female 56 No 0 Rosamond 93560 34.903052 -118.411251 0 10 None Yes 23.84 No No Month-to-Month Yes Credit Card 19.9 199.45 0 0 238.4 437.85 Stayed +4937-QPZPO Male 62 Yes 3 Snelling 95369 37.521708 -120.426843 3 61 None Yes 34.54 Yes Yes Fiber Optic 58 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 99.9 6241.35 0 0 2106.94 8348.29 Stayed +4939-KYYPY Male 55 No 0 Coleville 96107 38.42528 -119.475741 0 27 None Yes 33.94 Yes Yes Cable 25 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 59.45 1611.65 0 0 916.38 2528.03 Stayed +4940-KHCWD Female 61 Yes 0 Downey 90240 33.956228 -118.120993 1 60 Offer B No Yes Cable 2 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 37.7 2288.7 0 0 0 2288.7 Stayed +4942-VZZOM Male 40 Yes 0 Tupman 93276 35.316263 -119.402559 3 64 Offer B Yes 37.46 Yes Yes DSL 2 Yes No No No Yes No No Yes One Year Yes Credit Card 66.15 4392.5 0 0 2397.44 6789.94 Stayed +4945-RVMTE Female 57 No 0 Blocksburg 95514 40.309088 -123.668201 0 28 None Yes 38.97 No Yes Cable 3 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.55 1646.45 0 0 1091.16 2737.61 Stayed +4946-EDSEW Female 35 Yes 3 Compton 90221 33.885811 -118.206459 1 11 Offer D Yes 29.01 No No Month-to-Month Yes Credit Card 19.25 180.3 0 0 319.11 499.41 Churned Attitude Attitude of support person +4947-DSMXK Male 28 Yes 2 Farmersville 93223 36.29878 -119.201028 9 34 None Yes 42.74 Yes Yes Fiber Optic 52 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.7 3410 0 0 1453.16 4863.16 Stayed +4948-WBBKL Female 80 No 0 Dunnigan 95937 38.931425 -121.946081 0 36 Offer C Yes 41.57 Yes Yes Fiber Optic 10 No No No No No No No Yes Two Year Yes Bank Withdrawal 74.9 2659.45 0 0 1496.52 4155.97 Stayed +4950-BDEUX Male 47 No 0 Apple Valley 92308 34.424926 -117.184503 0 35 Offer C No Yes DSL 26 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 49.2 1701.65 0 0 0 1701.65 Stayed +4950-HKQTE Female 47 No 0 Morro Bay 93442 35.369553 -120.763864 0 22 Offer D Yes 5.28 Yes No Two Year No Credit Card 26.25 605.9 0 0 116.16 722.06 Stayed +4951-UKAAQ Female 30 No 0 Inglewood 90302 33.975332 -118.355252 0 4 None Yes 48.32 Yes Yes Fiber Optic 51 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 88.95 355.2 0 40 193.28 588.48 Churned Dissatisfaction Network reliability +4952-YSOGZ Female 48 Yes 0 San Diego 92129 32.961064 -117.134917 1 4 None Yes 4.14 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.95 381.3 0 0 16.56 397.86 Churned Competitor Competitor made better offer +4955-VCWBI Female 51 Yes 2 Markleeville 96120 38.735789 -119.85798 5 43 None Yes 35.2 No No One Year No Credit Card 20 817.95 0 0 1513.6 2331.55 Stayed +4957-SREEC Male 38 Yes 1 Fallbrook 92028 33.362575 -117.299644 2 70 Offer A Yes 31.78 No No Two Year No Credit Card -3 1458.1 35.44 0 2224.6 3647.26 Stayed +4957-TIALW Female 26 No 0 Corona 92880 33.918043 -117.617809 0 15 Offer D Yes 20.11 No Yes Cable 73 Yes Yes Yes Yes No No Yes Yes One Year No Credit Card 65.6 1010 0 0 301.65 1311.65 Stayed +4957-TREIR Male 37 No 0 Stratford 93266 36.175255 -119.813805 0 3 None Yes 38.05 No Yes DSL 7 Yes No No Yes Yes No No Yes Month-to-Month Yes Credit Card 64.4 195.65 0 0 114.15 309.8 Joined +4958-GZWIY Male 61 Yes 0 North Palm Springs 92258 33.906496 -116.569499 1 7 None Yes 5.13 No Yes DSL 4 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal -4 340.25 0 0 35.91 376.16 Churned Other Don't know +4958-XCBDQ Male 68 No 0 Victorville 92394 34.567058 -117.362329 0 35 Offer C Yes 39.69 Yes Yes Fiber Optic 25 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.4 3496.3 0 0 1389.15 4885.45 Churned Competitor Competitor offered more data +4959-JOSRX Female 41 Yes 0 La Puente 91744 34.031441 -117.936436 3 2 Offer E Yes 30.19 No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Credit Card 44.6 80.55 0 0 60.38 140.93 Churned Price Lack of affordable download/upload speed +4962-CHQPW Male 54 No 3 Greenville 95947 40.160386 -120.835428 0 29 Offer C Yes 2 No No One Year No Mailed Check 19.85 535.05 0 0 58 593.05 Stayed +4967-WPNCF Male 36 No 0 Huron 93234 36.217864 -120.080117 0 72 Offer A No Yes Cable 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 63.7 4464.8 0 0 0 4464.8 Stayed +4971-PUYQO Female 48 No 0 San Diego 92109 32.787836 -117.232376 0 27 None Yes 11.09 Yes Yes Fiber Optic 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 94.55 2724.6 0 0 299.43 3024.03 Churned Competitor Competitor made better offer +4973-MGTON Female 33 Yes 0 Topaz 96133 38.636052 -119.489162 0 71 None Yes 3.09 No Yes DSL 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 84.4 5969.3 0 0 219.39 6188.69 Stayed +4973-RLZVI Female 52 No 0 Hornbrook 96044 41.962127 -122.527696 0 30 None Yes 4.22 No Yes DSL 13 Yes Yes Yes Yes Yes No No No One Year No Credit Card 74.65 2308.6 0 50 126.6 2485.2 Stayed +4976-LNFVV Male 65 Yes 0 Daly City 94015 37.680844 -122.48131 6 19 None No Yes DSL 14 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 34.3 577.15 0 0 0 577.15 Stayed +4979-HPRFL Male 54 Yes 2 Garden Grove 92841 33.786738 -117.982564 1 56 Offer B Yes 37.67 Yes No Two Year No Bank Withdrawal 24.15 1402.25 29.41 0 2109.52 3482.36 Stayed +4980-URKXC Male 26 Yes 0 Fort Irwin 92310 35.349241 -116.770281 1 36 None Yes 12.61 No No One Year No Bank Withdrawal 20.85 720.05 0 0 453.96 1174.01 Stayed +4981-FLTMF Female 35 Yes 1 Springville 93265 36.245926 -118.693138 3 57 None Yes 1.54 Yes Yes DSL 15 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 65.2 3687.85 0 0 87.78 3775.63 Stayed +4983-CCWMC Male 43 No 0 Creston 93432 35.480896 -120.469476 0 3 None Yes 28.97 No Yes Fiber Optic 16 No No No No No No No No Month-to-Month Yes Credit Card 69.6 207.4 0 20 86.91 314.31 Joined +4983-CLMLV Female 30 Yes 0 Escondido 92027 33.141265 -116.967221 0 52 None Yes 44.34 Yes Yes Fiber Optic 71 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 102.7 5138.1 0 0 2305.68 7443.78 Stayed +4986-MXSFP Female 40 No 0 San Leandro 94579 37.687264 -122.15728 0 2 Offer E Yes 43.27 No No Month-to-Month Yes Mailed Check 20 40.9 0 0 86.54 127.44 Joined +4987-GQWPO Male 48 No 0 Huntington Beach 92647 33.723579 -118.005441 0 17 None No Yes DSL 11 No No No No No No No Yes Month-to-Month No Credit Card 25.1 382.8 0 0 0 382.8 Stayed +4988-IQIGL Male 80 No 0 Canoga Park 91304 34.224377 -118.632656 0 1 None Yes 28.49 Yes Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.35 75.35 0 0 28.49 103.84 Churned Attitude Attitude of support person +4989-LIXVT Male 66 No 0 Santa Monica 90404 34.026334 -118.474222 0 68 None Yes 19.67 Yes Yes Fiber Optic 28 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 95.9 6503.2 0 0 1337.56 7840.76 Stayed +4990-ALDGW Male 37 No 0 Los Angeles 90033 34.050198 -118.210946 0 57 None Yes 38.73 No No Two Year No Credit Card 20.75 1118.8 0 0 2207.61 3326.41 Stayed +4992-LTJNE Male 40 Yes 0 Cantua Creek 93608 36.488056 -120.407691 5 72 Offer A Yes 24.24 Yes Yes DSL 27 Yes No No No No No No Yes Two Year No Bank Withdrawal 55.3 3983.6 0 0 1745.28 5728.88 Stayed +4993-JCRGJ Male 62 No 0 Holtville 92250 32.811001 -115.152865 0 26 None Yes 37.69 Yes Yes Fiber Optic 30 No No Yes Yes No No No Yes Month-to-Month Yes Credit Card 84.3 2281.6 0 0 979.94 3261.54 Stayed +4994-OBRSZ Male 24 No 3 Weed 96094 41.465121 -122.380947 0 14 None Yes 36.73 No Yes Cable 52 Yes Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 76.1 1054.8 0 0 514.22 1569.02 Stayed +4998-IKFSE Female 27 No 0 Phelan 92371 34.441123 -117.537886 0 30 Offer C Yes 34.49 Yes Yes Fiber Optic 59 No No Yes No Yes Yes Yes No Month-to-Month No Bank Withdrawal 100.45 3096.9 0 80 1034.7 4211.6 Stayed +4999-IEZLT Male 45 No 0 Susanville 96130 40.559177 -120.612113 0 66 None No Yes Cable 15 No No No Yes No No No Yes One Year No Credit Card 29.45 1983.15 0 0 0 1983.15 Stayed +5002-GCQFH Male 30 Yes 0 Hercules 94547 37.991259 -122.214945 1 49 Offer B Yes 47.17 Yes Yes Fiber Optic 26 Yes Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 93.85 4733.1 0 30 2311.33 7074.43 Stayed +5003-OKNNK Female 44 Yes 3 Hoopa 95546 41.163637 -123.704841 10 15 Offer D Yes 46.64 No No One Year No Credit Card 20.35 335.95 0 0 699.6 1035.55 Stayed +5003-XZWWO Male 32 Yes 0 Capistrano Beach 92624 33.458754 -117.665104 4 71 None Yes 15.12 Yes Yes DSL 30 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card -8 5956.85 0 0 1073.52 7030.37 Stayed +5006-MXVRN Female 23 No 0 Keyes 95328 37.555631 -120.911653 0 39 None Yes 29.79 No No Two Year No Credit Card -10 762.45 0 0 1161.81 1924.26 Stayed +5010-IPEAQ Female 29 Yes 2 Escalon 95320 37.818543 -121.006907 2 67 None No Yes Cable 51 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 54.2 3623.95 0 0 0 3623.95 Stayed +5012-YSPJJ Male 20 Yes 1 Nubieber 96068 41.082472 -121.195215 6 31 None Yes 25.04 No Yes DSL 71 No No Yes Yes No No No Yes Month-to-Month No Credit Card 54.35 1647 0 0 776.24 2423.24 Stayed +5013-SBUIH Female 63 No 0 Stockton 95202 37.959706 -121.287669 0 50 None Yes 27.7 Yes Yes Fiber Optic 28 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.65 5551.15 0 0 1385 6936.15 Churned Competitor Competitor had better devices +5014-GSOUQ Male 59 No 0 Grass Valley 95945 39.194539 -120.988066 0 13 Offer D Yes 18.73 No No Two Year No Credit Card 19.95 243.65 0 0 243.49 487.14 Stayed +5014-WUQMG Male 23 Yes 2 Hornbrook 96044 41.962127 -122.527696 1 47 Offer B Yes 15.59 No Yes Fiber Optic 52 Yes Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 96.1 4391.45 0 0 732.73 5124.18 Stayed +5016-ETTFF Male 46 No 0 Los Angeles 90016 34.028331 -118.354338 0 10 Offer D No Yes DSL 30 No No Yes No No No No No Month-to-Month No Credit Card 29.5 255.25 0 40 0 295.25 Churned Dissatisfaction Service dissatisfaction +5016-IBERQ Male 28 Yes 0 Simi Valley 93063 34.296813 -118.685703 1 23 None Yes 18.05 Yes Yes Fiber Optic 51 No Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 84.25 1968.1 8.3 0 415.15 2374.95 Stayed +5016-LIPDW Male 45 Yes 2 Stanford 94305 37.424342 -122.165641 1 57 None Yes 41.56 No No One Year No Credit Card 19.4 1061.6 0 0 2368.92 3430.52 Stayed +5018-GWURO Female 25 Yes 0 Novato 94949 38.067204 -122.524004 9 56 None Yes 42.81 Yes Yes Fiber Optic 51 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.6 4902.8 0 0 2397.36 7300.16 Stayed +5018-HEKFO Female 51 No 0 Rowland Heights 91748 33.976753 -117.897367 0 10 Offer D Yes 17.01 Yes No Month-to-Month Yes Credit Card 24.5 270.15 0 0 170.1 440.25 Stayed +5018-LXQQG Female 47 Yes 2 Torrance 90505 33.807882 -118.347957 1 30 Offer C Yes 16.48 No Yes DSL 17 Yes No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 66.3 1923.5 0 0 494.4 2417.9 Stayed +5019-GQVCR Male 74 No 0 Westlake Village 91361 34.130992 -118.894673 0 43 None Yes 8.81 Yes Yes Fiber Optic 7 No No No No Yes No No Yes Two Year Yes Bank Withdrawal 84.85 3645.6 0 0 378.83 4024.43 Stayed +5020-ZSTTY Female 70 No 0 San Diego 92122 32.85723 -117.209774 0 54 Offer B Yes 12.08 Yes Yes DSL 5 Yes Yes No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 82.45 4350.1 0 0 652.32 5002.42 Churned Competitor Competitor made better offer +5022-JNQEQ Female 39 Yes 1 Esparto 95627 38.834469 -122.127193 10 9 None Yes 8.1 No Yes Fiber Optic 20 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 75.85 647.5 0 0 72.9 720.4 Stayed +5022-KVDQT Male 20 No 0 Woodland Hills 91364 34.153733 -118.593408 0 27 None Yes 25.51 Yes Yes Fiber Optic 69 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 81.3 2272.8 29.93 130 688.77 3061.64 Stayed +5025-GOOKI Female 46 No 0 San Geronimo 94963 38.00474 -122.663717 0 20 Offer D Yes 33.86 No No Month-to-Month Yes Credit Card 18.9 347.65 0 0 677.2 1024.85 Stayed +5027-QPKTE Male 39 Yes 0 Modesto 95350 37.671806 -121.007575 1 7 Offer E Yes 14.75 No Yes Fiber Optic 28 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.35 451.1 0 10 103.25 564.35 Churned Competitor Competitor had better devices +5027-XWQHA Male 35 No 0 Ukiah 95482 39.134075 -123.23422 0 6 None Yes 41.16 No Yes Cable 10 No No No No No No No No Month-to-Month No Bank Withdrawal 44.75 270.95 0 10 246.96 527.91 Churned Dissatisfaction Network reliability +5027-YOCXN Male 23 Yes 0 Cardiff By The Sea 92007 33.015866 -117.272254 6 51 None Yes 26.73 Yes Yes Fiber Optic 41 Yes Yes No Yes Yes Yes Yes Yes One Year No Credit Card 110.05 5686.4 20.28 0 1363.23 7029.35 Stayed +5028-GZLDO Male 21 No 0 Moraga 94556 37.827946 -122.107185 0 2 None Yes 36.06 No Yes Fiber Optic 85 No No No No No No No Yes Month-to-Month No Credit Card -2 140.7 0 0 72.12 212.82 Churned Dissatisfaction Service dissatisfaction +5028-HTLJB Male 69 No 0 New Cuyama 93254 34.956577 -119.750142 0 1 Offer E Yes 19.87 No No Month-to-Month No Credit Card 20.05 20.05 0 0 19.87 39.92 Churned Price Long distance charges +5032-MIYKT Female 19 No 0 Weott 95571 40.310119 -123.909449 0 1 None Yes 38.81 No Yes Fiber Optic 52 No No No No No No Yes Yes Month-to-Month Yes Credit Card 70.7 70.7 0 0 38.81 109.51 Joined +5032-USPKF Female 57 No 0 Indio 92203 33.752938 -116.230055 0 38 None Yes 25.11 Yes Yes DSL 13 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 84.1 3187.65 0 0 954.18 4141.83 Stayed +5035-BVCXS Male 20 No 0 Loyalton 96118 39.637471 -120.226338 0 11 None Yes 13.55 No Yes Fiber Optic 27 No Yes No No No No No Yes Month-to-Month Yes Credit Card 75.9 866.4 0 0 149.05 1015.45 Stayed +5035-PGZXH Female 49 No 0 Chico 95926 39.745712 -121.84333 0 56 None Yes 32.43 Yes Yes Fiber Optic 2 No Yes Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 106.8 5914.4 0 30 1816.08 7760.48 Stayed +5038-ETMLM Female 35 Yes 0 Sacramento 95823 38.475465 -121.443625 10 72 Offer A Yes 29 Yes Yes Fiber Optic 22 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 113.65 8182.75 0 0 2088 10270.75 Stayed +5039-LZRQT Female 52 No 0 Mountain Center 92561 33.638645 -116.55783 0 13 None Yes 26.57 No No One Year No Mailed Check 20.2 273.25 0 0 345.41 618.66 Stayed +5043-TRZWM Female 32 No 0 Los Angeles 90022 34.02381 -118.156582 0 1 None Yes 7.11 No Yes Fiber Optic 26 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 75.55 75.55 0 0 7.11 82.66 Joined +5044-LRQAQ Female 19 Yes 0 Ladera Ranch 92694 33.569186 -117.640055 8 7 None Yes 41.22 No Yes Fiber Optic 73 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.2 477.55 0 0 288.54 766.09 Stayed +5044-XDPYX Female 59 Yes 0 Chico 95973 39.903272 -121.843567 7 51 None Yes 20.47 Yes No Two Year No Mailed Check 25.5 1281.25 0 0 1043.97 2325.22 Stayed +5046-NUHWD Female 69 Yes 0 Hacienda Heights 91745 33.998471 -117.973758 5 29 None No Yes Cable 23 Yes No Yes No No Yes No Yes One Year Yes Bank Withdrawal 45 1228.65 0 0 0 1228.65 Stayed +5047-LHVLY Male 68 No 0 San Diego 92121 32.898613 -117.202937 0 1 Offer E Yes 39.78 No Yes Cable 12 No No Yes No No No No Yes Month-to-Month Yes Mailed Check -9 50.15 0 0 39.78 89.93 Churned Competitor Competitor made better offer +5049-GLYVG Male 56 No 0 Badger 93603 36.64545 -118.924982 0 1 Offer E Yes 47.26 No No Month-to-Month No Credit Card 20.6 20.6 0 0 47.26 67.86 Churned Price Long distance charges +5049-MUBWG Male 24 No 0 Carmel By The Sea 93921 36.554618 -121.922239 0 26 None Yes 49.61 No Yes DSL 76 Yes No No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 75 1908.35 0 0 1289.86 3198.21 Stayed +5052-PNLOS Male 50 No 0 Echo Lake 95721 38.851842 -120.076204 0 3 Offer E Yes 13.83 Yes Yes Fiber Optic 14 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.35 323.25 0 0 41.49 364.74 Churned Dissatisfaction Poor expertise of online support +5054-IEXZT Male 41 No 0 San Diego 92117 32.825086 -117.199424 0 1 None Yes 32.82 No Yes Fiber Optic 21 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 75.35 75.35 0 10 32.82 118.17 Churned Competitor Competitor made better offer +5055-BRMNE Female 35 Yes 2 Friant 93626 37.027663 -119.69056 3 67 Offer A Yes 40.35 Yes Yes Fiber Optic 16 Yes No No Yes Yes Yes Yes Yes Two Year No Credit Card 106.7 7009.5 0 0 2703.45 9712.95 Stayed +5055-MGMGF Female 35 Yes 0 Half Moon Bay 94019 37.45567 -122.407992 3 65 Offer B Yes 40.71 Yes Yes Fiber Optic 23 Yes No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 105.05 6914.95 0 60 2646.15 9621.1 Stayed +5056-FIMPT Female 47 No 2 Sacramento 95824 38.517295 -121.439819 0 43 None Yes 10.19 No Yes Fiber Optic 10 Yes Yes No Yes Yes Yes Yes No One Year Yes Credit Card 106 4532.3 0 130 438.17 5100.47 Stayed +5057-LCOUI Female 35 No 0 Nipomo 93444 35.050345 -120.489599 0 39 Offer C No Yes DSL 4 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.75 2011.4 0 0 0 2011.4 Churned Attitude Attitude of support person +5057-RKGLH Female 22 Yes 1 Daggett 92327 34.875144 -116.821698 9 9 None Yes 30.83 No No Two Year No Credit Card 20.35 191.1 0 0 277.47 468.57 Stayed +5060-TQUQN Male 19 Yes 1 Rancho Cucamonga 91701 34.132275 -117.611478 1 30 None Yes 10.24 Yes Yes Fiber Optic 48 No Yes No Yes No No Yes Yes Month-to-Month Yes Bank Withdrawal 83.55 2570.2 0 0 307.2 2877.4 Stayed +5061-PBXFW Female 49 Yes 1 San Jose 95129 37.305622 -122.000887 3 32 None Yes 46.66 No Yes DSL 17 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 61.4 1864.65 0 0 1493.12 3357.77 Stayed +5062-CJJKH Male 63 Yes 3 Burbank 91505 34.174215 -118.345928 1 25 None Yes 36.17 No Yes DSL 53 No Yes Yes No No No No Yes One Year No Credit Card 53.65 1355.45 0 0 904.25 2259.7 Stayed +5063-IUOKK Male 56 No 0 Santa Barbara 93111 34.460197 -119.802602 0 13 Offer D Yes 10.11 No No Two Year No Credit Card 19.75 265.75 0 0 131.43 397.18 Stayed +5066-GFJMM Female 55 Yes 0 Eureka 95501 40.796621 -124.15428 4 3 Offer E Yes 41.36 No No Month-to-Month Yes Credit Card 19.9 45.75 0 0 124.08 169.83 Joined +5067-DGXLL Male 35 No 0 Alleghany 95910 39.467828 -120.841386 0 2 None Yes 15.83 No No Month-to-Month No Credit Card 20.25 36.8 0 0 31.66 68.46 Joined +5067-WJEUN Male 42 Yes 2 Bakersfield 93308 35.559617 -118.925185 1 67 Offer A Yes 10.9 No Yes Cable 26 Yes Yes No No No No No No Two Year Yes Bank Withdrawal 54.2 3838.2 0 10 730.3 4578.5 Stayed +5067-XJQFU Male 77 Yes 0 Los Angeles 90067 34.057496 -118.413959 3 66 None Yes 21.79 Yes Yes Fiber Optic 9 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 108.45 7076.35 0 0 1438.14 8514.49 Stayed +5071-FBJFS Female 61 Yes 1 Redding 96001 40.587919 -122.464732 8 4 None Yes 44.64 No Yes Cable 21 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 50.3 217.1 0 0 178.56 395.66 Stayed +5073-RZGBK Female 50 Yes 3 West Sacramento 95691 38.627951 -121.593287 6 50 Offer B Yes 49.18 Yes Yes DSL 76 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 80.05 4042.2 0 0 2459 6501.2 Stayed +5073-WXOYN Female 58 No 0 Belmont 94002 37.509366 -122.306132 0 60 Offer B No Yes Cable 5 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.8 3027.4 0 0 0 3027.4 Churned Competitor Competitor offered more data +5074-FBGHB Male 47 No 0 Freedom 95019 36.936228 -121.785559 0 64 None Yes 25.95 Yes Yes Fiber Optic 23 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 104.65 6889.8 0 0 1660.8 8550.6 Stayed +5075-JSDKI Female 64 No 0 Woodbridge 95258 38.169605 -121.310964 0 59 Offer B Yes 41.23 Yes No Two Year No Bank Withdrawal 24.45 1493.1 0 0 2432.57 3925.67 Stayed +5076-YVXCM Male 55 No 0 Tupman 93276 35.316263 -119.402559 0 51 Offer B Yes 45.92 Yes Yes Fiber Optic 12 No No No No No Yes Yes No Month-to-Month No Bank Withdrawal 83.4 4149.45 29.76 30 2341.92 6491.61 Stayed +5077-DXTCG Female 37 No 0 Challenge 95925 39.461768 -121.195825 0 1 None Yes 26.41 No Yes Cable 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.3 45.3 0 0 26.41 71.71 Churned Competitor Competitor had better devices +5081-NWSUP Female 54 No 0 San Jose 95122 37.32886 -121.834567 0 10 Offer D Yes 37.45 No Yes DSL 5 No Yes No Yes No Yes Yes Yes One Year No Credit Card 64.9 685.55 0 0 374.5 1060.05 Stayed +5084-OOVCJ Female 25 Yes 3 Canyon Dam 95923 40.171312 -121.120605 1 17 None Yes 20.23 No Yes DSL 69 Yes No No Yes No No No Yes Month-to-Month Yes Credit Card 55.35 920.5 0 0 343.91 1264.41 Stayed +5087-SUURX Female 46 Yes 0 Yorba Linda 92887 33.884073 -117.732197 1 18 None No Yes Cable 30 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 39.05 669.85 0 0 0 669.85 Churned Dissatisfaction Lack of self-service on Website +5088-QZLRL Male 50 No 0 Corona 92881 33.833686 -117.513063 0 1 Offer E Yes 1.47 No No Month-to-Month No Bank Withdrawal 20.65 20.65 0 0 1.47 22.12 Joined +5089-IFSDP Female 39 Yes 0 Huntington Beach 92647 33.723579 -118.005441 1 58 Offer B Yes 27.99 Yes Yes Fiber Optic 24 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.45 6144.55 0 0 1623.42 7767.97 Churned Dissatisfaction Product dissatisfaction +5090-EMGTC Female 32 Yes 0 Beverly Hills 90210 34.099891 -118.414338 10 59 Offer B Yes 45.75 No Yes Fiber Optic 11 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 100.05 6034.85 0 0 2699.25 8734.1 Stayed +5091-HFAZW Female 36 No 0 Santa Fe Springs 90670 33.933565 -118.062611 0 2 None Yes 46.78 No Yes Fiber Optic 12 Yes Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 91.15 168.5 0 10 93.56 272.06 Joined +5092-STPKP Female 45 No 0 Platina 96076 40.367964 -122.937379 0 24 None Yes 30.18 No Yes DSL 4 Yes No No Yes No No No Yes Month-to-Month No Credit Card 56.35 1381.2 0 0 724.32 2105.52 Stayed +5093-FEGLU Female 21 Yes 0 San Francisco 94105 37.789168 -122.395009 1 47 Offer B Yes 45.9 No No Two Year No Bank Withdrawal 19.65 921.55 0 0 2157.3 3078.85 Stayed +5095-AESKG Female 33 Yes 0 Sausalito 94965 37.848641 -122.515692 1 3 None Yes 31.61 Yes Yes Fiber Optic 20 No Yes No No No Yes Yes No Month-to-Month Yes Credit Card 91.5 242.95 0 10 94.83 347.78 Churned Competitor Competitor offered higher download speeds +5095-ETBRJ Female 28 Yes 0 Lakeport 95453 39.080469 -122.955176 5 55 None Yes 2.36 No Yes DSL 69 Yes Yes No Yes No No No Yes Two Year No Credit Card 56.8 3112.05 0 0 129.8 3241.85 Stayed +5099-BAILX Male 77 Yes 0 Santa Barbara 93101 34.419203 -119.710008 1 43 Offer B Yes 14.52 Yes Yes Fiber Optic 5 No Yes Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 110.75 4687.9 0 0 624.36 5312.26 Churned Competitor Competitor made better offer +5103-MHMHY Female 49 No 1 Los Osos 93402 35.279984 -120.824288 0 1 Offer E Yes 46.17 No Yes Cable 19 No No No No No No No Yes Month-to-Month No Mailed Check 45.95 45.95 0 0 46.17 92.12 Churned Competitor Competitor had better devices +5108-ADXWO Male 30 No 0 San Francisco 94130 37.820894 -122.369725 0 11 None Yes 38.88 No Yes Fiber Optic 30 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.5 791.75 0 0 427.68 1219.43 Churned Competitor Competitor made better offer +5110-CHOPY Female 61 No 0 Carlsbad 92009 33.098018 -117.258203 0 60 None No Yes Cable 4 Yes No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 53.6 3237.05 0 0 0 3237.05 Stayed +5115-GZDEL Male 20 No 3 Chula Vista 91911 32.607964 -117.059459 0 72 None No Yes Cable 71 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 67.2 4671.7 0 0 0 4671.7 Stayed +5115-SQAAU Female 55 Yes 1 Long Beach 90813 33.781086 -118.199049 5 69 None Yes 20.98 Yes No Two Year Yes Bank Withdrawal 25.6 1673.4 28.09 0 1447.62 3092.93 Stayed +5117-IFGPS Male 73 Yes 0 Tahoe City 96145 39.178337 -120.162806 7 29 Offer C Yes 36.75 Yes Yes Fiber Optic 12 No No No No No Yes Yes Yes Two Year Yes Bank Withdrawal 84.3 2357.75 0 0 1065.75 3423.5 Stayed +5117-ZSMHQ Female 22 Yes 1 Pioneer 95666 38.546999 -120.271114 9 71 Offer A Yes 37.57 Yes Yes DSL 85 Yes Yes Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 89.9 6342.7 0 150 2667.47 9160.17 Stayed +5118-MUEYH Female 22 Yes 0 Grand Terrace 92313 34.029175 -117.307211 4 48 Offer B Yes 39.25 Yes Yes Fiber Optic 51 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 105.1 5083.55 0 0 1884 6967.55 Stayed +5119-KEPFY Male 50 Yes 0 San Jose 95131 37.387027 -121.897775 3 36 None Yes 5.99 Yes Yes Fiber Optic 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95 3440.25 0 0 215.64 3655.89 Stayed +5119-NZPTV Male 70 Yes 0 Sacramento 95823 38.475465 -121.443625 9 2 Offer E Yes 34.99 No Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.1 141.65 0 0 69.98 211.63 Joined +5120-ZBLAI Female 40 Yes 0 King City 93930 36.220761 -120.980777 5 50 Offer B Yes 9.47 Yes Yes DSL 28 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 75.7 3876.2 0 0 473.5 4349.7 Stayed +5122-CYFXA Female 53 No 0 Beverly Hills 90212 34.062095 -118.401508 0 3 Offer E Yes 38.99 No Yes DSL 20 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 75.3 244.1 0 0 116.97 361.07 Joined +5124-EOGYE Male 59 No 0 Crestline 92325 34.248061 -117.29028 0 31 None Yes 34.57 No No Two Year No Credit Card 20.45 638.55 0 0 1071.67 1710.22 Stayed +5125-CNDSP Male 48 No 0 Big Creek 93605 37.17277 -119.2997 0 63 Offer B No Yes DSL 28 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 40.6 2588.95 0 0 0 2588.95 Stayed +5126-RCXYW Male 41 Yes 1 Alhambra 91803 34.074736 -118.145959 0 54 Offer B No Yes DSL 19 No No Yes Yes No Yes Yes No Two Year No Credit Card 46 2424.05 0 90 0 2514.05 Stayed +5127-BZENZ Female 62 Yes 0 Mcarthur 96056 41.10831 -121.360362 1 56 Offer B Yes 39.72 Yes Yes DSL 11 Yes No No No Yes No No Yes One Year No Bank Withdrawal 65.2 3512.15 0 0 2224.32 5736.47 Stayed +5129-HHMZC Female 64 Yes 0 Van Nuys 91401 34.178483 -118.431791 6 43 None Yes 21.08 Yes Yes Cable 14 Yes Yes No Yes Yes Yes Yes Yes Two Year No Credit Card 86.45 3574.5 0 0 906.44 4480.94 Stayed +5129-JLPIS Male 27 No 0 Los Angeles 90016 34.028331 -118.354338 0 25 None Yes 10.4 No Yes Fiber Optic 48 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.5 2686.05 0 0 260 2946.05 Stayed +5130-IEKQT Male 73 No 0 San Francisco 94109 37.794487 -122.42227 0 25 Offer C Yes 46.34 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes No Yes Month-to-Month No Credit Card 105.95 2655.25 0 0 1158.5 3813.75 Churned Price Price too high +5130-YPIRV Female 22 Yes 0 San Diego 92119 32.802959 -117.027095 1 62 Offer B Yes 6.41 No Yes Cable 59 Yes Yes Yes No Yes No No Yes Two Year Yes Credit Card 72 4284.2 0 0 397.42 4681.62 Stayed +5131-PONJI Male 62 Yes 3 Upper Lake 95485 39.220368 -122.907693 10 49 Offer B Yes 11.74 No Yes Fiber Optic 20 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 90.4 4494.65 0 0 575.26 5069.91 Stayed +5133-POWUA Male 34 No 0 Somerset 95684 38.606703 -120.586659 0 1 None Yes 13.62 No Yes Cable 21 No No No No No No No Yes Month-to-Month Yes Credit Card 45.8 45.8 0 0 13.62 59.42 Joined +5133-VRSAB Male 47 No 0 Olema 94950 38.052209 -122.775567 0 8 Offer E No Yes Cable 8 Yes No No No No No No No Month-to-Month No Credit Card 29.35 216.45 0 10 0 226.45 Stayed +5134-IKDAY Female 34 Yes 0 Twain 95984 40.022184 -121.062384 1 1 None Yes 11.08 No Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.8 69.8 0 0 11.08 80.88 Churned Dissatisfaction Service dissatisfaction +5135-GRQJV Male 75 Yes 0 Cantua Creek 93608 36.488056 -120.407691 4 72 Offer A Yes 5.6 Yes Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Mailed Check 114.5 8331.95 0 0 403.2 8735.15 Stayed +5135-RDDQL Female 37 Yes 1 Corning 96021 39.913777 -122.289984 6 63 Offer B Yes 25.32 No Yes DSL 11 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 50.65 3221.25 37.04 0 1595.16 4779.37 Stayed +5136-GFPMB Male 44 No 0 Spring Valley 91978 32.730264 -116.950963 0 54 Offer B Yes 35.32 Yes Yes Fiber Optic 15 No No Yes No No Yes Yes Yes Month-to-Month No Credit Card 89.4 4869.5 0 0 1907.28 6776.78 Stayed +5136-KCKGI Female 22 Yes 0 Templeton 93465 35.536115 -120.739231 1 33 Offer C Yes 41.61 Yes Yes Fiber Optic 73 Yes No Yes No Yes Yes Yes Yes One Year Yes Mailed Check 103.7 3467 0 0 1373.13 4840.13 Churned Competitor Competitor had better devices +5136-RGMZO Male 39 No 0 Gardena 90247 33.890853 -118.297967 0 31 None Yes 6.4 Yes Yes Cable 24 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 71.05 2168.15 0 0 198.4 2366.55 Stayed +5138-WVKYJ Male 51 No 0 San Diego 92129 32.961064 -117.134917 0 10 Offer D Yes 27.57 Yes Yes Fiber Optic 13 Yes No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 98.55 1008.55 0 0 275.7 1284.25 Churned Competitor Competitor made better offer +5140-FOMCQ Female 52 Yes 0 Oakland 94602 37.803883 -122.208417 7 59 Offer B Yes 40.47 Yes Yes Fiber Optic 4 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 109.15 6557.75 0 0 2387.73 8945.48 Stayed +5141-ZUVBH Female 46 No 1 Boron 93516 34.95703 -117.73045 0 9 None Yes 42.1 No Yes Fiber Optic 16 Yes No Yes Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 93 870.25 0 0 378.9 1249.15 Stayed +5143-EGQFK Female 76 No 0 San Diego 92126 32.886925 -117.152162 0 10 None No Yes Cable 20 No No No Yes No No No No Month-to-Month Yes Bank Withdrawal 29.65 291.4 0 110 0 401.4 Churned Other Don't know +5143-WMWOG Male 62 No 0 Stratford 93266 36.175255 -119.813805 0 1 None Yes 17.61 No No Month-to-Month No Bank Withdrawal 19.95 19.95 0 0 17.61 37.56 Churned Attitude Attitude of support person +5144-PQCDZ Male 55 No 0 Fairfield 94533 38.287136 -122.02711 0 4 None Yes 34.86 No No Month-to-Month Yes Credit Card 19.95 59.25 0 0 139.44 198.69 Stayed +5144-TVGLP Male 68 No 0 Los Angeles 90002 33.949255 -118.246978 0 38 None Yes 46.96 Yes Yes Fiber Optic 13 No No No No Yes Yes No Yes Two Year No Bank Withdrawal 94.75 3653 45.82 0 1784.48 5391.66 Stayed +5146-CBVOE Female 44 No 0 San Francisco 94134 37.721052 -122.413573 0 16 None Yes 38.02 No Yes Fiber Optic 25 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 75.1 1212.85 0 0 608.32 1821.17 Stayed +5146-YYFRZ Male 32 No 0 Hacienda Heights 91745 33.998471 -117.973758 0 67 Offer A Yes 15.32 No No Two Year No Bank Withdrawal 19.95 1311.75 0 0 1026.44 2338.19 Stayed +5148-HKFIR Female 49 No 0 Piru 93040 34.432843 -118.730106 0 20 None Yes 15.87 No No Two Year No Credit Card 19.7 406.95 0 0 317.4 724.35 Stayed +5148-ORICT Female 23 Yes 0 Olivehurst 95961 39.082568 -121.55325 2 64 None Yes 18.03 No Yes Cable 42 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Mailed Check 74.35 4759.55 0 0 1153.92 5913.47 Stayed +5149-CUZUJ Male 35 Yes 0 Helendale 92342 34.757783 -117.33997 1 28 None Yes 27.34 No Yes Fiber Optic 16 No Yes Yes Yes Yes No No Yes One Year No Bank Withdrawal 92.9 2768.35 0 0 765.52 3533.87 Stayed +5149-QYTTU Female 35 Yes 1 Long Beach 90814 33.771612 -118.143866 3 71 Offer A Yes 34.53 Yes Yes Fiber Optic 19 Yes Yes Yes Yes No No No No One Year Yes Credit Card 95.15 6770.85 0 0 2451.63 9222.48 Stayed +5149-TGWDZ Female 48 No 0 San Francisco 94118 37.781304 -122.461522 0 21 None Yes 36.31 No Yes Fiber Optic 27 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 104.55 2239.4 0 0 762.51 3001.91 Stayed +5150-ITWWB Male 65 No 0 Hamilton City 95951 39.732767 -122.042298 0 3 Offer E Yes 37.78 Yes Yes Fiber Optic 28 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 94.85 335.75 0 0 113.34 449.09 Joined +5150-LJNSR Male 27 Yes 3 Tustin 92782 33.738543 -117.785046 3 31 Offer C Yes 36.49 Yes Yes Fiber Optic 59 Yes No Yes No Yes No No Yes One Year No Bank Withdrawal 98.05 3082.1 0 0 1131.19 4213.29 Stayed +5151-HQRDG Male 57 Yes 0 Placerville 95667 38.733714 -120.795213 6 37 None Yes 27.41 Yes Yes DSL 10 Yes No No No No No No Yes Month-to-Month Yes Mailed Check 55.05 2030.75 0 0 1014.17 3044.92 Stayed +5153-LXKDT Male 51 Yes 3 Danville 94506 37.791481 -121.903253 1 68 None Yes 18.47 Yes Yes Fiber Optic 75 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.2 7467.5 0 0 1255.96 8723.46 Stayed +5153-RTHKF Female 26 No 0 Palm Springs 92264 33.745746 -116.514215 0 34 None Yes 23.54 Yes Yes Fiber Optic 76 No No No No Yes No No No Month-to-Month No Bank Withdrawal 85.35 2896.6 0 0 800.36 3696.96 Stayed +5154-VEKBL Female 30 No 0 Bodfish 93205 35.523991 -118.400432 0 9 Offer E No Yes Cable 48 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month No Mailed Check 58.5 539.85 0 0 0 539.85 Churned Competitor Competitor offered higher download speeds +5155-AZQPB Female 33 Yes 1 San Diego 92114 32.707892 -117.05512 6 28 Offer C Yes 41.41 Yes Yes DSL 30 No No No No No No No Yes Month-to-Month No Credit Card 49.9 1410.25 0 0 1159.48 2569.73 Stayed +5156-UMKOW Female 44 No 3 San Simeon 93452 35.746484 -121.223355 0 3 None No Yes DSL 53 No Yes No No No No No Yes Month-to-Month No Mailed Check 29.65 90.05 0 0 0 90.05 Joined +5158-RIVOP Female 32 Yes 1 Fields Landing 95537 40.726949 -124.217378 3 11 Offer D Yes 2.52 No No Two Year No Credit Card 20.9 202.3 0 0 27.72 230.02 Stayed +5159-YFPKQ Female 37 No 0 Moreno Valley 92551 33.88274 -117.224878 0 2 Offer E Yes 24.31 No Yes Fiber Optic 16 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 75.8 160.75 0 0 48.62 209.37 Churned Competitor Competitor had better devices +5160-UXJED Male 27 No 0 San Diego 92101 32.72523 -117.171346 0 17 None Yes 13.02 No Yes Cable 73 No No No No No No No Yes One Year No Credit Card 44.6 681.4 0 0 221.34 902.74 Stayed +5161-UBZXI Male 38 Yes 2 Alamo 94507 37.855717 -121.994813 1 69 None Yes 42.9 No Yes Fiber Optic 24 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 106.35 7261.75 0 0 2960.1 10221.85 Stayed +5161-XEUVX Male 23 Yes 0 Lynwood 90262 33.923573 -118.200669 8 37 Offer C Yes 13.13 Yes Yes Fiber Optic 58 No No Yes Yes Yes No No Yes Two Year No Credit Card 94.3 3460.95 0 0 485.81 3946.76 Stayed +5167-GBFRE Male 73 No 0 Oakland 94602 37.803883 -122.208417 0 4 Offer E No Yes DSL 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.2 102.5 0 0 0 102.5 Churned Dissatisfaction Poor expertise of online support +5167-ZFFMM Male 64 No 0 San Diego 92122 32.85723 -117.209774 0 1 Offer E Yes 8.56 Yes Yes Fiber Optic 24 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 90.85 90.85 0 0 8.56 99.41 Churned Competitor Competitor made better offer +5168-MQQCA Female 50 Yes 0 Yucaipa 92399 34.04597 -117.011825 2 72 Offer A Yes 38.44 Yes Yes Fiber Optic 16 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 108.5 8003.8 0 0 2767.68 10771.48 Stayed +5168-MSWXT Male 26 Yes 3 Essex 92332 34.9436 -115.287901 4 8 None Yes 22.14 No Yes Fiber Optic 82 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.75 759.55 0 0 177.12 936.67 Stayed +5170-PTRKA Female 19 Yes 0 Atherton 94027 37.454924 -122.203168 1 49 None No Yes Cable 82 Yes No No Yes No No No Yes One Year Yes Credit Card 35.8 1782 0 0 0 1782 Stayed +5171-EPLKN Male 27 No 0 Rancho Cucamonga 91739 34.133809 -117.523724 0 27 None Yes 47.65 No No Two Year No Credit Card 19.85 470 0 0 1286.55 1756.55 Stayed +5172-MIGPM Male 22 No 0 Orange 92865 33.828779 -117.848299 0 4 None Yes 13.31 Yes Yes Cable 59 No No No Yes No Yes Yes Yes Month-to-Month No Credit Card 65.55 237.2 0 0 53.24 290.44 Stayed +5172-RKOCB Male 28 Yes 0 Piercy 95587 39.955587 -123.681175 0 72 None Yes 21.26 Yes Yes Fiber Optic 53 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 108.95 7875 0 0 1530.72 9405.72 Stayed +5173-WXOQV Male 38 Yes 0 Dos Palos 93620 37.045728 -120.630682 2 2 Offer E Yes 4.41 No Yes DSL 26 No Yes No Yes No Yes Yes No Month-to-Month Yes Credit Card 64.2 143.65 0 30 8.82 182.47 Joined +5173-ZXXXL Male 47 No 0 Orange 92869 33.792791 -117.789749 0 2 None Yes 31.45 No No One Year No Credit Card 19.95 47.7 0 0 62.9 110.6 Joined +5174-ITUMV Male 37 Yes 2 San Jacinto 92583 33.796568 -116.924723 0 67 Offer A Yes 38.98 Yes Yes Fiber Optic 16 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.4 6989.45 0 0 2611.66 9601.11 Stayed +5174-RNGBH Female 27 No 0 Live Oak 95953 39.258746 -121.77697 0 9 None Yes 24.81 No Yes Cable 69 No Yes No Yes Yes No No No Month-to-Month No Mailed Check 66.25 620.55 0 10 223.29 853.84 Churned Dissatisfaction Network reliability +5175-AOBHI Female 48 No 0 Hamilton City 95951 39.732767 -122.042298 0 4 None Yes 15.07 No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Mailed Check 46 193.6 0 0 60.28 253.88 Churned Dissatisfaction Lack of self-service on Website +5175-WLYXL Male 56 No 0 Fallbrook 92028 33.362575 -117.299644 0 22 Offer D Yes 30.35 Yes Yes Fiber Optic 10 No Yes No No No No No No Month-to-Month Yes Credit Card 78.85 1600.25 0 50 667.7 2317.95 Stayed +5176-LDKUH Female 64 No 0 San Francisco 94114 37.758085 -122.434801 0 48 None Yes 41.26 No Yes Fiber Optic 23 No Yes No No No No No Yes One Year No Bank Withdrawal 75.15 3772.65 0 0 1980.48 5753.13 Stayed +5176-LMJXE Female 34 No 0 San Diego 92114 32.707892 -117.05512 0 47 None Yes 44.69 No No Two Year Yes Credit Card 20.55 945.7 0 0 2100.43 3046.13 Stayed +5176-OLSKT Female 49 Yes 0 Sloughhouse 95683 38.470423 -121.114897 5 66 Offer A Yes 44.4 Yes Yes DSL 11 Yes Yes Yes No No No No No Two Year No Bank Withdrawal 66.9 4370.25 0 70 2930.4 7370.65 Stayed +5177-RVZNU Female 28 No 3 Redding 96002 40.527834 -122.318749 0 37 None Yes 10.23 No No One Year No Bank Withdrawal 20.3 755.4 0 0 378.51 1133.91 Stayed +5178-LMXOP Male 71 Yes 0 Gardena 90248 33.876482 -118.284077 1 1 None Yes 4.89 Yes Yes Fiber Optic 11 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.1 95.1 0 0 4.89 99.99 Churned Price Price too high +5180-UCIIQ Male 80 Yes 2 Lucerne 95458 39.141934 -122.770679 5 22 None No Yes Cable 18 Yes No No No No Yes No Yes Month-to-Month No Mailed Check 40.05 880.2 0 0 0 880.2 Churned Other Moved +5181-OABFK Female 59 Yes 3 Rescue 95672 38.724322 -120.991237 7 56 None Yes 18.99 No Yes Cable 53 Yes Yes Yes No No No No Yes Two Year Yes Credit Card 61.3 3346.8 0 0 1063.44 4410.24 Stayed +5183-KLYEM Female 30 No 0 El Cerrito 94530 37.924838 -122.289145 0 72 Offer A Yes 35.24 Yes Yes Fiber Optic 42 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 112.75 8192.6 0 0 2537.28 10729.88 Stayed +5183-SNMJQ Male 32 No 0 Frazier Park 93225 34.827662 -118.999073 0 10 Offer D Yes 45.69 No Yes Fiber Optic 11 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 95.1 865.1 43.25 0 456.9 1278.75 Stayed +5186-EJEGL Male 24 No 0 Escondido 92026 33.21846 -117.116916 0 9 None Yes 34.43 No Yes DSL 51 Yes No Yes Yes Yes No Yes Yes Month-to-Month Yes Credit Card 69.5 653.25 0 0 309.87 963.12 Stayed +5186-PEIZU Female 31 No 0 San Francisco 94124 37.731505 -122.384532 0 35 None Yes 37.81 No No Month-to-Month No Bank Withdrawal 19.25 617.65 0 0 1323.35 1941 Stayed +5186-SAMNZ Male 75 No 0 Marina 93933 36.689582 -121.758398 0 1 None Yes 41.2 No Yes Fiber Optic 15 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.5 69.5 0 80 41.2 190.7 Churned Price Price too high +5188-HGMLP Male 73 Yes 0 Middletown 95461 38.787446 -122.58675 10 54 None Yes 35.16 Yes Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month No Bank Withdrawal 74 3919.15 0 0 1898.64 5817.79 Stayed +5192-EBGOV Female 68 No 0 Brea 92823 33.924143 -117.79387 0 1 None Yes 45.81 Yes Yes Fiber Optic 21 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.7 85.7 0 0 45.81 131.51 Churned Competitor Competitor had better devices +5193-QLVZB Male 52 No 0 Bieber 96009 41.083464 -121.107929 0 63 Offer B Yes 48.75 Yes Yes Fiber Optic 21 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.75 6536.5 0 0 3071.25 9607.75 Stayed +5195-KPUNQ Female 72 No 0 Lakehead 96051 40.883853 -122.418258 0 53 Offer B Yes 34.58 No Yes Fiber Optic 28 Yes Yes No Yes No Yes Yes Yes One Year Yes Credit Card 96.75 5206.55 0 0 1832.74 7039.29 Stayed +5196-SGOAK Female 39 No 0 Caliente 93518 35.358953 -118.527064 0 1 Offer E Yes 9.05 No Yes Fiber Optic 21 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.7 75.7 0 0 9.05 84.75 Churned Attitude Attitude of support person +5196-WPYOW Male 43 Yes 2 Paso Robles 93446 35.634222 -120.728341 1 67 None Yes 6.53 No Yes Cable 19 Yes Yes No Yes No No No Yes One Year No Credit Card 60.05 3994.05 0 0 437.51 4431.56 Stayed +5197-LQXXH Female 56 Yes 0 Taylorsville 95983 40.053684 -120.743116 9 71 None Yes 13.41 Yes Yes DSL 18 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 83.3 5894.5 37.44 0 952.11 6809.17 Stayed +5197-PYEPU Female 21 Yes 3 Edwards 93523 34.966777 -117.961179 5 42 Offer B Yes 6.37 Yes Yes Fiber Optic 69 Yes Yes No No Yes No No No One Year Yes Credit Card 94.45 3923.8 0 140 267.54 4331.34 Stayed +5197-YPYBZ Female 39 Yes 2 Laguna Niguel 92677 33.529047 -117.701175 4 12 None Yes 39.59 Yes No Two Year No Credit Card 25.25 274.7 0 0 475.08 749.78 Stayed +5198-EFNBM Male 66 Yes 0 Kingsburg 93631 36.478239 -119.52137 10 57 None Yes 46.62 No Yes Fiber Optic 4 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 90.65 5199.8 0 0 2657.34 7857.14 Stayed +5198-HQAEN Male 50 Yes 3 Fremont 94538 37.505768 -121.962472 5 35 Offer C Yes 1.53 No Yes Fiber Optic 57 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 89.7 3165.6 0 0 53.55 3219.15 Stayed +5199-FPUSP Male 64 No 2 Esparto 95627 38.834469 -122.127193 0 33 None No Yes Cable 12 Yes No No Yes No No No Yes One Year No Credit Card 34.05 1113.95 0 0 0 1113.95 Stayed +5201-CBWYG Male 60 Yes 1 Salton City 92275 33.28156 -115.955541 1 62 None Yes 16.48 Yes No One Year No Bank Withdrawal 24.8 1476.25 0 0 1021.76 2498.01 Stayed +5201-FRKKS Male 53 No 0 Winnetka 91306 34.209532 -118.577563 0 25 Offer C Yes 17.3 No Yes Fiber Optic 26 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 74.3 1952.25 40.54 0 432.5 2344.21 Stayed +5201-USSQZ Female 56 Yes 0 Monte Rio 95462 38.471049 -123.015549 1 26 None Yes 42.26 No Yes Fiber Optic 2 No No No Yes No Yes Yes Yes Month-to-Month No Credit Card 85.9 2196.45 0 0 1098.76 3295.21 Stayed +5202-IVJNU Female 56 No 2 Crockett 94525 38.049292 -122.228415 0 39 None No Yes DSL 24 No No Yes No No No No No Month-to-Month No Credit Card 30.1 1131.3 0 150 0 1281.3 Churned Dissatisfaction Network reliability +5203-XEHAX Female 55 No 0 Macdoel 96058 41.769709 -121.92063 0 34 None Yes 45.56 No Yes DSL 7 Yes Yes No No No Yes Yes Yes One Year No Bank Withdrawal 64.35 2053.05 46.39 0 1549.04 3555.7 Stayed +5204-HMGYF Female 32 Yes 2 La Crescenta 91214 34.239636 -118.245259 4 49 None Yes 33.07 No Yes DSL 23 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 87.2 4345 0 0 1620.43 5965.43 Stayed +5204-QZXPU Male 50 No 0 Glendale 91205 34.13658 -118.245839 0 19 None No Yes DSL 21 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 39.65 733.35 0 0 0 733.35 Churned Competitor Competitor had better devices +5206-HPJKM Male 64 No 0 Valencia 91354 34.457005 -118.573726 0 17 None Yes 33.68 No Yes DSL 14 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 55.5 934.15 0 0 572.56 1506.71 Stayed +5206-XZZQI Male 56 No 0 Orange 92867 33.81859 -117.821288 0 53 Offer B Yes 49.21 No Yes Fiber Optic 29 No Yes No Yes No No No No Month-to-Month Yes Credit Card 80.6 4348.1 39.45 90 2608.13 7006.78 Stayed +5207-PLSTK Male 32 Yes 2 La Habra 90631 33.940619 -117.9513 10 1 None Yes 26.26 No Yes DSL 22 Yes No No No No No No Yes Month-to-Month Yes Credit Card 48.75 48.75 0 0 26.26 75.01 Joined +5208-FVQKB Male 41 Yes 0 Lakeshore 93634 37.290606 -119.216328 7 70 Offer A Yes 24.93 No Yes DSL 15 Yes Yes No Yes No Yes Yes Yes Two Year No Credit Card 67.95 4664.15 0 0 1745.1 6409.25 Stayed +5208-HFSBT Female 47 No 0 Challenge 95925 39.461768 -121.195825 0 2 Offer E Yes 42.55 No Yes DSL 30 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 55.05 102.75 0 0 85.1 187.85 Churned Competitor Competitor had better devices +5213-TWWJU Male 26 No 0 Richmond 94804 37.921034 -122.341798 0 28 None Yes 45.24 No Yes Fiber Optic 59 No No Yes Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 91 2626.15 0 0 1266.72 3892.87 Stayed +5214-CHIWJ Male 44 No 0 Fresno 93728 36.757345 -119.818274 0 27 None Yes 21.66 No No One Year No Credit Card 20.3 595.05 0 0 584.82 1179.87 Stayed +5214-NLTIT Male 22 Yes 1 Five Points 93624 36.397745 -120.119911 1 72 Offer A Yes 23.7 Yes Yes Fiber Optic 59 No No Yes No No Yes Yes No Two Year Yes Credit Card 90.8 6511.8 0 60 1706.4 8278.2 Stayed +5215-LNLDJ Female 20 Yes 2 San Juan Bautista 95045 36.810568 -121.503022 3 7 None No Yes DSL 76 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal -7 149.05 0 0 0 149.05 Stayed +5216-WASFJ Female 68 Yes 0 Challenge 95925 39.461768 -121.195825 4 31 Offer C Yes 5.3 Yes Yes Fiber Optic 3 No No No No No Yes Yes Yes Two Year Yes Bank Withdrawal 84.85 2633.4 0 0 164.3 2797.7 Stayed +5219-YIPTK Female 46 Yes 0 Trinidad 95570 41.162295 -124.027381 1 33 None Yes 11.32 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.4 3409.6 0 0 373.56 3783.16 Churned Dissatisfaction Service dissatisfaction +5220-AGAAX Male 60 Yes 1 Mendocino 95460 39.305545 -123.743697 8 68 Offer A Yes 2.71 Yes No Two Year Yes Bank Withdrawal 24 1664.3 0 0 184.28 1848.58 Stayed +5222-IMUKT Male 40 No 0 Hornitos 95325 37.479926 -120.230424 0 32 None Yes 47.3 No Yes Fiber Optic 24 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 91.05 2871.5 0 0 1513.6 4385.1 Stayed +5222-JCXZT Male 31 No 0 Sacramento 95864 38.585826 -121.376263 0 4 None Yes 20.16 No No Month-to-Month No Mailed Check 19 78.9 0 0 80.64 159.54 Stayed +5223-UZAVK Male 51 No 0 Thornton 95686 38.157794 -121.520223 0 64 Offer B Yes 9.95 No Yes Fiber Optic 2 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 100.3 6603.8 0 0 636.8 7240.6 Stayed +5226-NOZFC Male 48 No 0 Modesto 95358 37.612612 -121.108568 0 26 None Yes 40.35 No Yes Fiber Optic 13 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.75 2146.5 0 0 1049.1 3195.6 Stayed +5227-JSCFE Male 74 Yes 0 Scotts Valley 95066 37.070177 -122.010077 9 71 Offer A No Yes DSL 19 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 46.35 3353.4 18.64 0 0 3334.76 Stayed +5228-EXCET Male 40 No 0 San Diego 92126 32.886925 -117.152162 0 13 None Yes 12.54 No Yes Fiber Optic 20 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.85 1008.7 0 0 163.02 1171.72 Churned Competitor Competitor made better offer +5229-DTFYB Female 64 No 0 San Diego 92111 32.805518 -117.169052 0 41 None Yes 10.26 No Yes Fiber Optic 2 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 98.8 3959.15 27.09 0 420.66 4352.72 Stayed +5229-PRWKT Male 47 No 0 Lompoc 93437 34.757477 -120.550507 0 8 Offer E Yes 24.76 Yes Yes Fiber Optic 2 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.55 649.65 0 0 198.08 847.73 Churned Attitude Attitude of service provider +5231-FIQPA Female 53 No 0 Beverly Hills 90211 34.063947 -118.383001 0 41 None Yes 2.32 No No Two Year Yes Credit Card 19.85 810.45 0 0 95.12 905.57 Stayed +5232-NXPAY Female 33 No 0 Hilmar 95324 37.394536 -120.890747 0 47 Offer B Yes 3.47 No Yes DSL 12 No No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 74.45 3510.3 0 0 163.09 3673.39 Stayed +5233-AOZUF Female 62 Yes 0 Palm Springs 92262 33.839989 -116.659215 3 29 None Yes 5.39 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 2149.05 0 0 156.31 2305.36 Stayed +5233-GEEAX Male 65 No 0 Lewiston 96052 40.704293 -122.803899 0 8 Offer E No Yes DSL 4 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 29.4 221.9 0 0 0 221.9 Churned Competitor Competitor had better devices +5236-PERKL Female 38 No 0 Pearblossom 93553 34.445239 -117.894868 0 57 None Yes 48.86 Yes Yes Fiber Optic 6 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 112.95 6465 0 0 2785.02 9250.02 Churned Competitor Competitor offered higher download speeds +5236-XMZJY Female 27 No 0 Los Angeles 90031 34.085807 -118.206617 0 42 Offer B Yes 22.08 No Yes Cable 26 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 59.65 2536.55 0 0 927.36 3463.91 Stayed +5240-CAOYT Female 30 No 0 Oak View 93022 34.404544 -119.302118 0 57 None Yes 28.27 Yes Yes Fiber Optic 41 Yes Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 87.55 4884.85 1.83 0 1611.39 6494.41 Stayed +5240-IJOQT Male 69 No 0 Grass Valley 95949 39.099204 -121.137962 0 1 None Yes 11.34 Yes Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.7 74.7 0 0 11.34 86.04 Churned Competitor Competitor had better devices +5242-UOWHD Male 24 Yes 2 Anaheim 92802 33.807864 -117.923782 3 45 Offer B Yes 39.03 No No Two Year No Credit Card 20.35 929.2 0 0 1756.35 2685.55 Stayed +5243-SAOTC Male 36 No 0 Bonsall 92003 33.290907 -117.202895 0 54 Offer B Yes 7.64 Yes Yes Fiber Optic 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.85 4308.25 0 0 412.56 4720.81 Stayed +5244-IRFIH Male 72 Yes 0 San Diego 92129 32.961064 -117.134917 1 33 None Yes 27.78 Yes Yes Fiber Optic 8 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94.5 3105.55 0 0 916.74 4022.29 Churned Dissatisfaction Poor expertise of online support +5245-VDBUR Female 58 Yes 0 Los Alamitos 90720 33.79499 -118.065591 4 52 None No Yes DSL 8 Yes No Yes No No No No Yes One Year No Credit Card 35.45 1958.95 0 0 0 1958.95 Stayed +5248-KWLAR Male 31 Yes 0 Niland 92257 33.345825 -115.596574 1 71 Offer A Yes 18.42 Yes Yes DSL 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 90.35 6325.25 0 0 1307.82 7633.07 Stayed +5248-RPYWW Female 78 Yes 1 Turlock 95382 37.529656 -120.854357 2 72 None Yes 9.88 Yes Yes Cable 16 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 90.15 6716.45 0 0 711.36 7427.81 Stayed +5248-YGIJN Male 36 Yes 0 Los Angeles 90031 34.085807 -118.206617 9 72 None Yes 10.92 Yes Yes DSL 28 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.25 6369.45 0 0 786.24 7155.69 Stayed +5249-QYHEX Female 27 Yes 2 Rancho Mirage 92270 33.763678 -116.429928 2 40 Offer B Yes 33.44 Yes No Two Year Yes Credit Card 24.8 1024.7 0 0 1337.6 2362.3 Stayed +5256-SKJGO Female 48 Yes 0 Whittier 90603 33.945318 -117.992066 1 64 None No Yes DSL 30 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 54.6 3423.5 0 0 0 3423.5 Stayed +5260-UMPWX Female 41 Yes 1 Yorkville 95494 38.888351 -123.239647 4 26 None Yes 24.44 No No Month-to-Month Yes Credit Card 20.25 493.95 0 0 635.44 1129.39 Stayed +5261-QSHQM Female 31 No 0 Temecula 92592 33.507255 -117.029473 0 4 Offer E No Yes DSL 9 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.45 86.6 0 0 0 86.6 Churned Competitor Competitor made better offer +5266-PFRQK Male 47 Yes 3 Orleans 95556 41.269521 -123.546958 2 52 Offer B Yes 39.48 No No One Year Yes Credit Card 20.85 1071.6 0 0 2052.96 3124.56 Stayed +5268-DSMNQ Female 65 Yes 0 Farmington 95230 37.956963 -120.863055 5 62 None Yes 11.41 Yes Yes Fiber Optic 25 No Yes Yes No Yes No No Yes One Year Yes Credit Card 97.95 5936.55 0 0 707.42 6643.97 Stayed +5269-NRGDP Male 54 Yes 2 Concord 94521 37.971421 -121.971504 1 42 None Yes 14.8 No Yes DSL 23 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 73.15 3088.25 0 0 621.6 3709.85 Stayed +5271-DBYSJ Male 80 No 0 Berkeley 94708 37.897743 -122.263124 0 11 Offer D Yes 26.84 No Yes Fiber Optic 15 No No No No No Yes Yes No Month-to-Month Yes Credit Card 79.15 827.7 0 140 295.24 1262.94 Stayed +5271-YNWVR Male 48 Yes 0 Santa Paula 93060 34.402343 -119.094824 1 68 Offer A Yes 23.67 Yes Yes Fiber Optic 22 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 113.15 7856 0 0 1609.56 9465.56 Churned Price Extra data charges +5274-XHAKY Female 19 Yes 2 Compton 90222 33.912246 -118.236773 10 41 Offer B Yes 1.6 Yes Yes Fiber Optic 59 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94.3 3893.6 0 0 65.6 3959.2 Stayed +5275-PMFUT Male 52 Yes 0 Chualar 93925 36.596271 -121.442274 9 72 None No Yes DSL 18 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 64.8 4719.75 0 0 0 4719.75 Stayed +5275-SQEIZ Male 64 No 0 Ojai 93023 34.581308 -118.931948 0 1 None Yes 14.91 No Yes Fiber Optic 21 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 80.85 80.85 0 0 14.91 95.76 Churned Competitor Competitor had better devices +5276-KQWHG Female 74 No 0 Woody 93287 35.710244 -118.881679 0 2 Offer E Yes 15.32 No Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.6 131.65 0 0 30.64 162.29 Churned Price Extra data charges +5277-ZLOOR Female 78 No 0 Applegate 95703 38.983388 -120.988814 0 2 Offer E Yes 5.49 Yes Yes Fiber Optic 25 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.55 187.45 0 0 10.98 198.43 Churned Dissatisfaction Network reliability +5278-PNYOX Female 49 No 0 San Jose 95126 37.327069 -121.916819 0 49 None Yes 11.11 No Yes Fiber Optic 27 No No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 100.65 4917.75 0 0 544.39 5462.14 Stayed +5281-BUZGT Male 69 No 0 Weaverville 96093 40.759401 -122.939337 0 36 Offer C Yes 23.33 Yes Yes Fiber Optic 23 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.85 3186.7 0 0 839.88 4026.58 Churned Competitor Competitor made better offer +5285-MVEHD Female 35 Yes 0 Sunnyvale 94087 37.3511 -122.037311 1 56 Offer B Yes 34.1 No Yes Fiber Optic 13 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 105.6 6068.65 0 0 1909.6 7978.25 Stayed +5286-YHCVC Male 58 Yes 0 Laton 93242 36.444232 -119.718285 4 72 None Yes 40.49 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.8 7470.1 0 0 2915.28 10385.38 Stayed +5287-QWLKY Male 79 Yes 0 Big Pine 93513 37.245505 -118.062943 1 71 None Yes 44.66 Yes Yes Fiber Optic 8 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 105.1 7548.1 0 0 3170.86 10718.96 Churned Attitude Attitude of support person +5288-AHOUP Male 71 No 0 Palm Desert 92260 33.694501 -116.412711 0 11 None Yes 41.58 No Yes Fiber Optic 3 No No No No No Yes Yes Yes Two Year Yes Bank Withdrawal 78.5 874.2 0 0 457.38 1331.58 Stayed +5293-WXJAK Female 73 Yes 0 San Jose 95135 37.28682 -121.723877 5 11 None Yes 17.25 Yes Yes Fiber Optic 27 No No Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.05 1133.65 0 0 189.75 1323.4 Churned Competitor Competitor offered more data +5294-CDGWY Male 51 Yes 0 Long Beach 90802 33.752524 -118.210737 1 51 None No Yes DSL 2 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 59.3 3014.65 0 0 0 3014.65 Churned Other Don't know +5294-DMSFH Female 32 Yes 2 Torrance 90503 33.840399 -118.353714 1 29 None Yes 33.62 No Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 87.8 2621.75 0 0 974.98 3596.73 Stayed +5294-IMHHT Male 44 Yes 0 Occidental 95465 38.415003 -122.998726 6 53 None Yes 32.94 Yes Yes Fiber Optic 17 No Yes No Yes No Yes Yes Yes One Year No Bank Withdrawal 97.75 5043.2 0 0 1745.82 6789.02 Stayed +5295-PCJOO Male 44 No 2 Long Beach 90805 33.864622 -118.179626 0 4 None Yes 9.77 No Yes Cable 16 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 49.4 184.4 0 10 39.08 233.48 Churned Other Don't know +5296-BFCYD Male 35 Yes 2 San Fernando 91340 34.286131 -118.435969 4 46 None Yes 14.91 No No Two Year Yes Mailed Check 20.1 936.85 0 0 685.86 1622.71 Stayed +5296-PSYVW Female 41 Yes 0 Oceanside 92054 33.351059 -117.420557 8 72 None Yes 8.98 Yes No Two Year No Bank Withdrawal 24.55 1750.7 0 0 646.56 2397.26 Stayed +5297-MDOIR Female 20 Yes 0 Monterey Park 91754 34.050322 -118.147037 7 63 Offer B Yes 34.51 No Yes Fiber Optic 46 Yes No Yes No No No Yes Yes One Year Yes Credit Card 81.15 5224.5 0 0 2174.13 7398.63 Stayed +5298-GSTLM Female 74 No 0 Sacramento 95817 38.550722 -121.457314 0 60 Offer B Yes 48.92 Yes Yes Fiber Optic 11 Yes No No No Yes Yes No Yes One Year Yes Bank Withdrawal 101.4 6176.6 0 0 2935.2 9111.8 Stayed +5299-RULOA Female 62 Yes 2 Whittier 90606 33.976678 -118.065875 1 10 None Yes 24.48 Yes Yes Fiber Optic 30 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.25 1064.65 0 0 244.8 1309.45 Churned Price Price too high +5299-SJCZT Male 57 No 0 Ladera Ranch 92694 33.569186 -117.640055 0 3 Offer E Yes 21.86 Yes Yes Fiber Optic 6 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.55 298.35 0 0 65.58 363.93 Churned Dissatisfaction Network reliability +5301-GAUUY Male 31 No 0 Newport Beach 92661 33.601309 -117.902304 0 32 Offer C Yes 1.49 Yes Yes Fiber Optic 21 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.35 2596.15 0 0 47.68 2643.83 Churned Competitor Competitor had better devices +5302-BDJNT Male 27 No 0 Sutter Creek 95685 38.432145 -120.77069 0 35 None Yes 45.62 Yes Yes Fiber Optic 59 No No Yes Yes Yes No No Yes Month-to-Month No Bank Withdrawal 95.5 3418.2 0 0 1596.7 5014.9 Stayed +5304-EFJLP Male 72 Yes 0 Los Molinos 96055 40.059385 -122.091481 4 72 None Yes 16.92 Yes Yes Fiber Optic 19 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 111.65 8022.85 0 110 1218.24 9351.09 Stayed +5306-BVTKJ Male 20 Yes 1 El Cajon 92020 32.79697 -116.969082 1 48 Offer B Yes 38.3 No Yes DSL 85 No Yes Yes No No No Yes Yes One Year Yes Credit Card 55.8 2651.2 0 0 1838.4 4489.6 Stayed +5307-DZCVC Female 78 Yes 0 Sacramento 95835 38.685069 -121.543709 0 32 Offer C Yes 48.95 Yes Yes Fiber Optic 9 No No No No Yes No No Yes Month-to-Month Yes Credit Card 85.95 2628.6 0 0 1566.4 4195 Churned Price Extra data charges +5307-UVGNB Female 40 Yes 3 Compton 90220 33.88151 -118.234451 5 53 None No Yes Cable 25 Yes Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 48.7 2495.2 0 0 0 2495.2 Stayed +5309-TAIKL Female 42 No 0 Rio Linda 95673 38.688764 -121.457596 0 7 None Yes 8.29 No Yes DSL 21 No No Yes Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 62.8 418.3 0 0 58.03 476.33 Stayed +5310-NOOVA Male 51 No 0 Redwood Valley 95470 39.298065 -123.25211 0 46 None Yes 13.42 No No Two Year No Bank Withdrawal 19.95 907.05 0 0 617.32 1524.37 Stayed +5311-IHLEI Male 45 No 0 Sebastopol 95472 38.398815 -122.861923 0 12 Offer D No Yes DSL 9 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 50.95 605.75 0 0 0 605.75 Stayed +5312-IRCFR Female 21 Yes 3 Nice 95464 39.12334 -122.838198 8 64 None Yes 37.47 Yes Yes Fiber Optic 69 No Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 92.85 5980.75 0 0 2398.08 8378.83 Stayed +5312-TSZVC Female 36 No 0 Hyampom 96046 40.648024 -123.465088 0 15 None Yes 23.56 No No One Year No Credit Card 19.65 270.6 0 0 353.4 624 Stayed +5312-UXESG Female 43 No 0 Indio 92203 33.752938 -116.230055 0 41 Offer B Yes 29.19 Yes Yes Fiber Optic 4 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 98.05 3990.6 0 0 1196.79 5187.39 Stayed +5313-FPXWG Male 58 No 0 Three Rivers 93271 36.413433 -118.854708 0 51 Offer B Yes 34.36 Yes No One Year Yes Bank Withdrawal 24.6 1266.4 47.91 0 1752.36 2970.85 Stayed +5315-CKEQK Male 73 Yes 2 Castro Valley 94546 37.708327 -122.083473 1 28 None Yes 4.71 Yes Yes DSL 21 No No No No No No No No One Year Yes Bank Withdrawal 51 1381.8 0 80 131.88 1593.68 Stayed +5317-FLPJF Female 25 No 0 Altadena 91001 34.196837 -118.142236 0 66 Offer A No Yes DSL 73 Yes No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 61.35 4193.4 0 130 0 4323.4 Stayed +5318-IXUZF Female 50 No 0 Redondo Beach 90277 33.830453 -118.384565 0 2 None Yes 6.2 No Yes Fiber Optic 6 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 87.15 183.75 0 0 12.4 196.15 Churned Other Don't know +5318-YKDPV Male 62 Yes 0 Raymond 93653 37.252057 -119.95783 1 43 None Yes 41.08 No Yes DSL 18 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 79.15 3566.6 0 0 1766.44 5333.04 Stayed +5320-BRKGK Female 28 Yes 2 Escondido 92027 33.141265 -116.967221 1 58 Offer B Yes 2.87 Yes Yes DSL 69 Yes No Yes Yes Yes No No Yes Two Year No Credit Card 75.8 4415.75 0 0 166.46 4582.21 Stayed +5321-NTRKC Male 25 Yes 1 Pebble Beach 93953 36.587497 -121.944815 8 66 Offer A Yes 35.01 Yes Yes DSL 59 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 79.85 5234.95 0 0 2310.66 7545.61 Stayed +5322-TEUJK Female 45 Yes 3 Duncans Mills 95430 38.445603 -123.063756 5 71 None Yes 4.91 Yes Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 114.6 8100.25 0 0 348.61 8448.86 Stayed +5322-ZSMZY Male 26 Yes 3 Lower Lake 95457 38.925545 -122.549083 7 31 None Yes 7.03 Yes No Two Year No Credit Card 25.75 755.6 0 0 217.93 973.53 Stayed +5324-KTGCG Male 55 Yes 0 Emeryville 94608 37.83726 -122.287648 5 71 None Yes 44.82 No No One Year No Bank Withdrawal 20.85 1539.75 0 0 3182.22 4721.97 Stayed +5325-UWTWJ Male 47 Yes 0 Berkeley 94707 37.897753 -122.279391 4 31 Offer C Yes 22.42 Yes Yes Fiber Optic 21 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 90.55 2929.75 0 0 695.02 3624.77 Stayed +5327-CNLUQ Male 33 Yes 0 Paynes Creek 96075 40.343213 -121.815412 1 48 Offer B Yes 6.1 Yes Yes Fiber Optic 18 Yes Yes Yes No Yes No No Yes Two Year Yes Bank Withdrawal 96.9 4473.45 0 0 292.8 4766.25 Stayed +5327-XOKKY Male 79 Yes 0 Santa Maria 93458 34.95934 -120.490081 7 72 Offer A Yes 11.26 Yes Yes Cable 3 No No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 73.45 5329 0 0 810.72 6139.72 Stayed +5329-KRDTM Male 73 Yes 0 Long Barn 95335 38.109125 -120.078597 4 72 Offer A Yes 33.68 Yes Yes DSL 10 No Yes Yes Yes Yes No No Yes Two Year No Credit Card 77.35 5396.25 0 0 2424.96 7821.21 Stayed +5331-RGMTT Male 67 Yes 0 Point Arena 95468 38.911299 -123.609588 0 54 None Yes 38.48 Yes Yes Fiber Optic 13 No No Yes No Yes Yes No No Month-to-Month Yes Credit Card 99.05 5295.7 0 40 2077.92 7413.62 Stayed +5334-AFQJB Male 66 No 0 Simi Valley 93065 34.269449 -118.768471 0 72 Offer A Yes 2.37 Yes No Two Year Yes Credit Card 25.1 1789.9 0 0 170.64 1960.54 Stayed +5334-JLAXU Female 44 Yes 0 French Camp 95231 37.873283 -121.292034 8 60 Offer B Yes 15.54 Yes Yes Fiber Optic 19 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 94.1 5475.9 0 0 932.4 6408.3 Stayed +5336-UFNZP Female 65 Yes 3 Monterey Park 91755 34.049172 -118.115022 7 65 Offer B Yes 19.58 Yes Yes Fiber Optic 26 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 107.45 7047.5 0 0 1272.7 8320.2 Stayed +5337-IIWKZ Male 35 Yes 3 Sultana 93666 36.545353 -119.338535 2 34 Offer C No Yes DSL 76 No No Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 44.85 1442.6 0 0 0 1442.6 Stayed +5338-YHWYT Male 45 No 1 San Diego 92115 32.762506 -117.07245 0 37 None Yes 49.99 No Yes Cable 27 Yes Yes No Yes No No No No Two Year No Credit Card 61.45 2302.35 48.79 110 1849.63 4213.19 Stayed +5339-PXDVH Male 43 No 0 Clipper Mills 95930 39.562239 -121.14836 0 4 Offer E Yes 31.57 Yes Yes Fiber Optic 18 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 90.65 367.95 0 0 126.28 494.23 Stayed +5339-TJFEK Male 22 Yes 1 Santa Rosa 95407 38.394091 -122.739814 8 62 Offer B Yes 14.75 Yes Yes Fiber Optic 52 Yes Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 105.5 6487.2 0 150 914.5 7551.7 Stayed +5343-SGUBI Female 43 No 0 Concord 94518 37.950248 -122.022455 0 52 Offer B Yes 42.9 Yes Yes Fiber Optic 14 No Yes No No No No No Yes One Year Yes Credit Card 80.2 4297.6 0 0 2230.8 6528.4 Stayed +5345-BMKWB Male 29 Yes 0 San Francisco 94122 37.760412 -122.484966 9 8 None Yes 4.98 No No Month-to-Month No Credit Card 20.25 158.35 0 0 39.84 198.19 Stayed +5346-BZCHP Female 19 Yes 2 Earp 92242 34.137742 -114.36514 0 69 Offer A Yes 25.18 No No Two Year No Credit Card 19.4 1346.2 0 0 1737.42 3083.62 Stayed +5348-CAGXB Male 60 No 0 Irvine 92614 33.680302 -117.833296 0 12 Offer D Yes 33.36 Yes Yes Fiber Optic 22 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.55 1021.75 0 0 400.32 1422.07 Stayed +5349-AZPEW Female 40 Yes 3 San Diego 92131 32.89325 -117.087091 3 5 Offer E No Yes DSL 53 No No No No No No No Yes Month-to-Month No Credit Card 25.05 125.5 0 0 0 125.5 Stayed +5349-IECLD Male 61 No 0 San Jose 95111 37.284265 -121.827673 0 2 None Yes 26.05 No Yes Fiber Optic 2 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 94.95 178.1 0 0 52.1 230.2 Churned Competitor Competitor had better devices +5351-QESIO Male 64 No 2 San Diego 92122 32.85723 -117.209774 0 1 Offer E No Yes Cable 17 No No No No No No No Yes Month-to-Month No Mailed Check 24.2 24.2 0 0 0 24.2 Joined +5353-WILCI Female 51 No 0 Stockton 95206 37.902422 -121.440029 0 28 Offer C Yes 44.11 No Yes Cable 15 Yes Yes No No No No No No Month-to-Month No Bank Withdrawal 56.05 1522.65 0 110 1235.08 2867.73 Stayed +5356-CSVSQ Female 20 No 0 La Verne 91750 34.144703 -117.770299 0 3 None Yes 40.99 Yes Yes Cable 48 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 64.6 174.2 0 0 122.97 297.17 Joined +5356-KZCKT Male 42 No 0 Torrance 90503 33.840399 -118.353714 0 58 Offer B Yes 2.38 Yes No Two Year Yes Credit Card 24.45 1513.6 0 0 138.04 1651.64 Stayed +5356-RHIPP Male 38 No 0 Dinuba 93618 36.523619 -119.386868 0 1 Offer E Yes 45.49 No No Month-to-Month Yes Credit Card 20.2 20.2 0 0 45.49 65.69 Churned Competitor Competitor made better offer +5357-TZHPP Male 67 No 0 Wheatland 95692 39.043387 -121.409837 0 9 None Yes 30.8 Yes Yes Fiber Optic 18 No No No No No Yes No Yes Month-to-Month Yes Credit Card 84.4 732.5 0 0 277.2 1009.7 Churned Attitude Attitude of support person +5360-LJCNJ Female 37 Yes 0 Tracy 95376 37.680968 -121.446049 4 71 None Yes 10.46 Yes Yes Fiber Optic 3 No Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 105.15 7555 0 60 742.66 8357.66 Stayed +5360-XGYAZ Male 32 Yes 1 Los Angeles 90040 33.994524 -118.149953 1 72 None No Yes DSL 16 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 65.65 4664.5 0 60 0 4724.5 Stayed +5364-EVNIB Male 61 No 0 Orange 92868 33.787796 -117.875928 0 13 None Yes 30.88 No Yes Fiber Optic 3 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 79.8 973.45 0 0 401.44 1374.89 Churned Dissatisfaction Service dissatisfaction +5364-XYIRR Male 44 Yes 0 Los Angeles 90013 34.044639 -118.240413 1 51 None Yes 21.08 Yes Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.65 4812.75 0 0 1075.08 5887.83 Churned Competitor Competitor had better devices +5365-LLFYV Female 43 No 0 Penryn 95663 38.859093 -121.182872 0 2 Offer E Yes 5.47 No Yes DSL 29 No No No No No No No Yes Month-to-Month Yes Credit Card 45.85 105.6 0 0 10.94 116.54 Joined +5366-IJEQJ Male 20 No 0 San Diego 92109 32.787836 -117.232376 0 20 Offer D Yes 5.54 Yes Yes Fiber Optic 59 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.7 1761.45 0 0 110.8 1872.25 Churned Other Don't know +5366-OBVMR Female 42 Yes 0 Los Angeles 90027 34.127194 -118.295647 4 18 Offer D Yes 35.96 No Yes DSL 17 No No No Yes No No No Yes Month-to-Month Yes Credit Card 50.3 908.75 0 0 647.28 1556.03 Stayed +5370-IIVVL Male 26 No 0 Le Grand 95333 37.249377 -120.249581 0 37 Offer C Yes 38.72 Yes Yes Fiber Optic 59 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 104.5 3778 0 0 1432.64 5210.64 Stayed +5371-VYLSX Female 65 No 0 Long Beach 90814 33.771612 -118.143866 0 50 None Yes 47.99 Yes Yes Fiber Optic 22 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 83.4 4113.7 0 0 2399.5 6513.2 Stayed +5372-FBKBN Female 38 No 2 San Jose 95111 37.284265 -121.827673 0 21 Offer D Yes 8.68 No No Month-to-Month No Credit Card 20.75 452.2 0 0 182.28 634.48 Stayed +5373-SFODM Male 65 Yes 0 San Lucas 93954 36.125529 -120.864443 1 36 None Yes 24.54 Yes Yes Fiber Optic 5 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.25 3132.75 0 0 883.44 4016.19 Churned Dissatisfaction Product dissatisfaction +5375-XLDOF Male 24 Yes 3 Calipatria 92233 33.143826 -115.497485 7 69 Offer A Yes 37.97 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 114.35 7665.8 0 10 2619.93 10295.73 Stayed +5376-DEQCP Female 48 No 0 San Diego 92126 32.886925 -117.152162 0 1 None Yes 27.12 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.6 70.6 0 0 27.12 97.72 Churned Competitor Competitor made better offer +5376-PCKNB Male 35 Yes 1 Montclair 91763 34.072121 -117.698319 5 72 Offer A Yes 17.49 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes No One Year Yes Credit Card 104.45 7459 0 130 1259.28 8848.28 Stayed +5377-NDTOU Female 26 Yes 0 San Pedro 90732 33.744119 -118.31448 3 71 Offer A Yes 9.5 Yes Yes Cable 76 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 91.05 6293.75 0 0 674.5 6968.25 Stayed +5378-IKEEG Female 47 No 0 Eagleville 96110 41.280341 -120.150381 0 1 Offer E No Yes Cable 2 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 35.75 35.75 0 0 0 35.75 Churned Price Price too high +5380-AFSSK Female 44 No 0 Bella Vista 96008 40.722733 -122.109666 0 5 None Yes 46.45 Yes Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 93.9 486.85 0 0 232.25 719.1 Churned Other Don't know +5380-WJKOV Male 51 No 1 Los Angeles 90041 34.137412 -118.207607 0 34 Offer C Yes 21.69 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.35 3549.25 0 0 737.46 4286.71 Churned Competitor Competitor offered higher download speeds +5380-XPJNZ Female 22 No 0 San Francisco 94103 37.773147 -122.411287 0 38 None Yes 40.64 No No One Year No Credit Card 20.05 678.2 0 0 1544.32 2222.52 Stayed +5382-SOYZL Male 39 No 0 Concord 94519 37.990118 -122.012188 0 22 None Yes 11.15 Yes Yes Fiber Optic 17 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.1 2162.6 0 0 245.3 2407.9 Stayed +5382-TEMLV Male 45 No 0 Lindsay 93247 36.205465 -119.085807 0 45 None Yes 19.39 No Yes DSL 16 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.9 2298.55 0 0 872.55 3171.1 Stayed +5383-MMTWC Female 75 Yes 0 Oakley 94561 37.999406 -121.686241 1 8 None Yes 46.05 Yes Yes Fiber Optic 22 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84 613.4 0 0 368.4 981.8 Churned Dissatisfaction Limited range of services +5384-ZTTWP Female 49 Yes 1 Yuba City 95991 39.02741 -121.614982 4 15 Offer D Yes 17.43 No No Month-to-Month No Mailed Check 19.8 272.95 18.55 0 261.45 515.85 Stayed +5385-SUIRI Male 69 Yes 0 Delhi 95315 37.422961 -120.765493 0 52 None Yes 37.6 Yes Yes Fiber Optic 23 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.2 5568.35 0 0 1955.2 7523.55 Churned Competitor Competitor offered higher download speeds +5386-THSLQ Female 65 Yes 0 Santa Monica 90402 34.035849 -118.503508 0 66 Offer A No Yes Cable 9 No Yes Yes No Yes No No Yes One Year No Bank Withdrawal 45.55 3027.25 0 0 0 3027.25 Stayed +5387-ASZNZ Female 72 No 0 Cressey 95312 37.420273 -120.66527 0 66 Offer A Yes 36.48 Yes Yes DSL 5 Yes Yes No Yes No No No Yes One Year Yes Credit Card -8 4174.35 0 0 2407.68 6582.03 Stayed +5389-FFVKB Male 71 Yes 0 Thousand Oaks 91360 34.214054 -118.88109 1 32 None Yes 2.08 No Yes Fiber Optic 25 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 80.3 2483.05 0 0 66.56 2549.61 Churned Dissatisfaction Service dissatisfaction +5392-AKEMH Female 50 No 0 Vista 92083 33.17494 -117.242761 0 12 None Yes 31.22 No Yes DSL 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.05 523.1 0 0 374.64 897.74 Stayed +5393-HJZSM Female 54 Yes 1 San Francisco 94129 37.797526 -122.464531 1 32 Offer C Yes 32.43 No Yes Cable 19 Yes Yes Yes Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 76.3 2404.15 0 0 1037.76 3441.91 Stayed +5393-RXQSZ Male 40 No 0 Taft 93268 35.184837 -119.402525 0 1 None Yes 19.32 No Yes Fiber Optic 22 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 79.6 79.6 0 0 19.32 98.92 Churned Attitude Attitude of support person +5394-MEITZ Female 26 Yes 0 Corona Del Mar 92625 33.600987 -117.862734 5 60 None Yes 14 No Yes Cable 42 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.6 4946.7 0 0 840 5786.7 Stayed +5394-SVGJV Male 27 No 0 Sacramento 95838 38.646096 -121.442433 0 37 None Yes 30.72 Yes Yes Fiber Optic 42 No No No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 98.8 3475.55 0 0 1136.64 4612.19 Churned Competitor Competitor made better offer +5396-IZEPB Male 37 No 0 Summerland 93067 34.420998 -119.60137 0 9 Offer E Yes 24.89 No No Month-to-Month No Credit Card 19.7 180.7 0 0 224.01 404.71 Stayed +5397-NSKQG Male 39 Yes 2 Los Altos 94022 37.349546 -122.134356 2 67 Offer A No Yes DSL 17 Yes No No No Yes Yes Yes Yes Two Year No Credit Card 50.9 3281.65 0 0 0 3281.65 Stayed +5397-TUPSH Male 76 Yes 0 Carson 90745 33.822295 -118.26411 6 65 None Yes 28.68 No Yes Fiber Optic 20 No No No No No No No Yes One Year Yes Bank Withdrawal 70.95 4555.2 7.43 0 1864.2 6411.97 Stayed +5399-ZIMKF Male 58 No 0 San Simeon 93452 35.746484 -121.223355 0 5 None Yes 32.81 No Yes Fiber Optic 16 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.65 383.65 0 0 164.05 547.7 Stayed +5402-HTOTQ Male 43 No 0 Macdoel 96058 41.769709 -121.92063 0 16 None Yes 5.79 Yes Yes DSL 4 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 55.3 875.35 0 0 92.64 967.99 Stayed +5404-GGUKR Male 39 No 0 Santa Ynez 93460 34.630356 -120.032564 0 5 Offer E Yes 17.16 No Yes DSL 7 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 51.35 262.3 0 0 85.8 348.1 Stayed +5405-ZMYXQ Female 21 No 0 Los Angeles 90019 34.049841 -118.33846 0 8 Offer E Yes 1.28 Yes Yes Fiber Optic 42 No No No No No No No Yes Month-to-Month Yes Credit Card 74.6 548.9 0 0 10.24 559.14 Stayed +5406-KGRMX Female 30 No 0 Helm 93627 36.520537 -120.118055 0 71 None Yes 2.66 Yes No Two Year No Bank Withdrawal 24.55 1719.15 0 0 188.86 1908.01 Stayed +5414-OFQCB Male 34 No 0 Hanford 93230 36.29223 -119.622676 0 57 None Yes 30.77 Yes Yes Fiber Optic 10 No No No Yes Yes No No No Two Year Yes Credit Card 90.45 5229.8 0 70 1753.89 7053.69 Stayed +5419-CONWX Female 65 No 0 Pleasant Grove 95668 38.833554 -121.498102 0 4 None Yes 12.68 No Yes Fiber Optic 10 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.8 442.85 0 0 50.72 493.57 Churned Competitor Competitor had better devices +5419-JKZNQ Male 65 Yes 0 La Mesa 91941 32.759327 -116.99726 1 30 None Yes 2.86 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month No Mailed Check 77.9 2351.45 0 0 85.8 2437.25 Stayed +5419-JPRRN Male 32 No 0 Rough And Ready 95975 39.225634 -121.156163 0 1 None Yes 10.38 Yes Yes Fiber Optic 7 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.45 101.45 0 0 10.38 111.83 Churned Price Extra data charges +5419-KLXBN Female 36 Yes 0 San Diego 92117 32.825086 -117.199424 1 25 None Yes 24.64 No Yes Fiber Optic 5 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.15 2257.75 0 0 616 2873.75 Churned Competitor Competitor made better offer +5423-BHIXO Female 42 No 0 Pasadena 91103 34.167465 -118.165327 0 32 None Yes 32.02 Yes Yes DSL 3 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 54.2 1739.6 0 0 1024.64 2764.24 Stayed +5424-RLQLC Male 36 No 0 Bonsall 92003 33.290907 -117.202895 0 10 Offer D Yes 1.48 No Yes DSL 25 No Yes No No Yes No No No Month-to-Month Yes Credit Card 59.65 638.95 0 90 14.8 743.75 Stayed +5429-LWCMV Female 52 No 0 Gardena 90248 33.876482 -118.284077 0 12 Offer D Yes 34.73 Yes Yes Fiber Optic 6 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 89.15 1057.55 0 70 416.76 1544.31 Stayed +5433-KYGHE Female 53 No 1 Avila Beach 93424 35.186644 -120.728305 0 14 Offer D Yes 47.72 Yes Yes Fiber Optic 22 Yes No No Yes No No No Yes Month-to-Month Yes Mailed Check 86 1164.05 0 0 668.08 1832.13 Stayed +5438-QMDDL Female 20 Yes 0 Campo Seco 95226 38.233879 -120.861666 3 19 None Yes 8.3 No Yes DSL 48 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 59.8 1130.85 0 0 157.7 1288.55 Stayed +5439-WIKXB Male 65 Yes 0 Newhall 91321 34.370378 -118.504118 8 41 Offer B Yes 46.46 No Yes Fiber Optic 2 No Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.55 3851.45 0 40 1904.86 5796.31 Stayed +5440-FLBQG Male 69 Yes 0 Santa Barbara 93110 34.437945 -119.77191 1 69 Offer A Yes 48.88 Yes Yes Fiber Optic 4 No Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 108.4 7318.2 0 0 3372.72 10690.92 Churned Attitude Attitude of service provider +5440-VHLUL Male 48 No 0 Berkeley 94710 37.872902 -122.303708 0 69 Offer A Yes 44.57 Yes Yes Fiber Optic 28 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.2 7386.05 0 0 3075.33 10461.38 Stayed +5442-BHQNG Female 32 No 0 Brooks 95606 38.809804 -122.241383 0 2 None Yes 44.77 No Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.35 139.25 0 0 89.54 228.79 Joined +5442-BXVND Female 49 Yes 2 San Diego 92117 32.825086 -117.199424 2 33 None Yes 9.97 Yes No Month-to-Month No Bank Withdrawal 24.25 838.5 0 0 329.01 1167.51 Stayed +5442-PPTJY Male 44 Yes 3 Arcadia 91006 34.137319 -118.029837 7 12 Offer D Yes 4.71 No No Two Year No Credit Card 19.7 258.35 0 0 56.52 314.87 Stayed +5442-UTCVD Male 53 No 0 Pittsburg 94565 38.006047 -121.916834 0 3 None Yes 43.72 Yes Yes Fiber Optic 21 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 91.85 257.05 0 0 131.16 388.21 Churned Attitude Attitude of service provider +5442-XSDCW Male 61 Yes 0 San Diego 92130 32.957195 -117.202542 1 11 Offer D Yes 13.33 No Yes Fiber Optic 19 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 79.5 868.5 0 50 146.63 1065.13 Churned Competitor Competitor made better offer +5443-SCMKX Female 49 Yes 0 Newbury Park 91320 34.172071 -118.946262 1 58 None Yes 21.38 Yes Yes Fiber Optic 26 No Yes Yes No No Yes Yes No One Year Yes Bank Withdrawal 94.3 5610.15 5.55 150 1240.04 6994.64 Stayed +5445-GLVOT Female 64 No 0 Greenbrae 94904 37.946617 -122.563571 0 22 Offer D Yes 31.53 No Yes Cable 11 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.8 1049.05 0 0 693.66 1742.71 Stayed +5445-PZWGX Male 63 No 0 Travis Afb 94535 38.265899 -121.939461 0 62 Offer B Yes 8.08 Yes Yes Fiber Optic 21 Yes Yes No Yes No Yes Yes No One Year No Bank Withdrawal 102 6529.25 0 110 500.96 7140.21 Churned Price Price too high +5445-UTODQ Female 35 Yes 0 San Diego 92117 32.825086 -117.199424 1 7 None Yes 11.58 No Yes Fiber Optic 27 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 81.1 576.65 0 0 81.06 657.71 Churned Competitor Competitor made better offer +5446-DKWYW Female 74 Yes 1 San Francisco 94103 37.773147 -122.411287 9 61 Offer B Yes 39.31 Yes Yes DSL 10 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 65.2 3965.05 0 0 2397.91 6362.96 Stayed +5447-VYTKW Male 53 No 0 Los Angeles 90064 34.037251 -118.423573 0 27 None Yes 15.09 No Yes Cable 28 Yes No No Yes No No No Yes Month-to-Month No Credit Card 53.45 1461.45 0 0 407.43 1868.88 Stayed +5447-WZAFP Female 22 No 0 Carlsbad 92008 33.148116 -117.306043 0 53 Offer B Yes 8.33 No Yes Fiber Optic 73 No Yes Yes No Yes Yes Yes Yes One Year Yes Mailed Check 100.3 5200.8 0 0 441.49 5642.29 Stayed +5448-VWNAM Female 49 No 3 Oroville 95966 39.473896 -121.415927 0 19 Offer D Yes 8.02 Yes Yes DSL 57 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 75.9 1375.6 0 0 152.38 1527.98 Stayed +5449-FIBXJ Male 34 Yes 0 San Jose 95127 37.375156 -121.795867 1 19 Offer D Yes 28.04 Yes Yes Fiber Optic 22 No No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 103.3 2012.7 0 0 532.76 2545.46 Churned Price Lack of affordable download/upload speed +5451-MHQOF Male 64 Yes 0 Los Angeles 90031 34.085807 -118.206617 7 56 None Yes 32.93 Yes No One Year Yes Mailed Check 24.45 1431.65 0 0 1844.08 3275.73 Stayed +5451-YHYPW Female 75 Yes 0 San Francisco 94129 37.797526 -122.464531 2 72 Offer A Yes 44.89 Yes Yes Fiber Optic 24 Yes Yes Yes Yes Yes Yes No No Two Year Yes Credit Card 115.75 8443.7 0 120 3232.08 11795.78 Stayed +5453-AXEPF Male 31 Yes 0 San Jose 95134 37.42765 -121.945416 7 17 Offer D Yes 46.71 Yes Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.5 1336.9 0 0 794.07 2130.97 Stayed +5453-YBTWV Male 52 Yes 2 Moreno Valley 92557 33.970661 -117.255039 10 70 None Yes 49.67 No Yes Fiber Optic 19 Yes Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 101.1 6994.8 0 0 3476.9 10471.7 Stayed +5456-ITGIC Male 76 Yes 0 Loomis 95650 38.809175 -121.171375 9 72 None No Yes DSL 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 64.45 4641.1 0 0 0 4641.1 Stayed +5457-COLHT Male 48 Yes 3 San Francisco 94124 37.731505 -122.384532 5 69 None Yes 40.36 No Yes Cable 53 Yes Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 80.65 5542.55 0 0 2784.84 8327.39 Stayed +5458-CQJTA Male 56 Yes 0 Smith River 95567 41.950683 -124.097094 1 65 Offer B Yes 40.47 No Yes DSL 30 Yes No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 74.8 4820.15 0 0 2630.55 7450.7 Churned Dissatisfaction Product dissatisfaction +5461-QKNTN Male 71 Yes 0 Catheys Valley 95306 37.394411 -120.127262 1 43 None Yes 4.59 Yes Yes Fiber Optic 5 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 94.3 3953.15 0 0 197.37 4150.52 Stayed +5465-BUBFA Female 34 Yes 1 El Nido 95317 37.127386 -120.506422 1 41 Offer B Yes 21.28 No No Two Year No Bank Withdrawal 19.3 772.4 0 0 872.48 1644.88 Stayed +5468-BPMMO Male 59 Yes 0 Santa Cruz 95064 37.007882 -122.065975 3 46 None Yes 16.07 No No Month-to-Month No Bank Withdrawal 19.6 851.2 0 0 739.22 1590.42 Stayed +5469-CTCWN Male 52 Yes 0 Arbuckle 95912 38.982373 -122.047751 1 61 None Yes 46.95 Yes Yes Cable 21 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106 6547.7 0 0 2863.95 9411.65 Churned Competitor Competitor offered higher download speeds +5469-NUJUR Male 58 No 0 Zenia 95595 40.170357 -123.417298 0 19 None Yes 19.1 No No Two Year Yes Credit Card 19.95 373.5 0 0 362.9 736.4 Stayed +5472-CVMDX Female 21 No 0 Bolinas 94924 37.943087 -122.72379 0 68 None No Yes DSL 58 Yes No Yes Yes No No No Yes Two Year No Credit Card 38.9 2719.2 0 0 0 2719.2 Stayed +5473-KHBPS Female 53 Yes 3 Surfside 90743 33.728273 -118.085304 8 52 Offer B Yes 8.16 Yes Yes Fiber Optic 20 No Yes Yes No Yes No No Yes One Year Yes Credit Card 95.7 4976.15 0 0 424.32 5400.47 Stayed +5474-LAMUQ Male 56 Yes 0 Los Angeles 90029 34.089953 -118.294824 9 24 Offer C Yes 35.8 No No One Year No Credit Card 20.1 533.9 0 0 859.2 1393.1 Stayed +5478-JJVZK Female 38 No 0 Fair Oaks 95628 38.652065 -121.25441 0 33 None Yes 15.69 Yes Yes DSL 24 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 60.9 2033.85 0 0 517.77 2551.62 Stayed +5480-HPRRX Female 80 No 0 Glendora 91740 34.119363 -117.855059 0 3 None No Yes DSL 30 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.3 77.75 0 0 0 77.75 Churned Attitude Attitude of support person +5480-TBGPH Female 63 Yes 0 Sacramento 95842 38.687367 -121.34848 0 24 None Yes 44.96 No Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.3 2431.35 0 0 1079.04 3510.39 Churned Competitor Competitor offered more data +5480-XTFFL Female 60 Yes 3 Mount Hermon 95041 37.051166 -122.056194 3 31 Offer C Yes 9.8 No No Two Year No Credit Card 21 697.7 0 0 303.8 1001.5 Stayed +5481-NTDOH Female 67 Yes 0 Whittier 90603 33.945318 -117.992066 8 67 None Yes 38.47 Yes Yes Fiber Optic 20 Yes No Yes No Yes Yes No Yes One Year Yes Credit Card 107.05 7142.5 0 0 2577.49 9719.99 Stayed +5482-NUPNA Female 28 No 0 Imperial 92251 32.858595 -115.662709 0 4 None Yes 18.03 No Yes Cable 59 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 60.4 272.15 0 0 72.12 344.27 Churned Competitor Competitor had better devices +5482-PLVPE Female 79 No 0 Daly City 94014 37.691561 -122.445202 0 2 None No Yes DSL 11 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.35 41.85 0 0 0 41.85 Churned Competitor Competitor had better devices +5482-VXSXJ Male 50 No 0 Tehama 96090 40.021787 -122.127576 0 22 None Yes 46.5 No Yes Fiber Optic 17 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 93.2 2157.3 0 0 1023 3180.3 Stayed +5485-ITNPC Male 42 Yes 0 Le Grand 95333 37.249377 -120.249581 2 66 None Yes 7.61 No Yes DSL 10 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 85.9 5595.3 0 0 502.26 6097.56 Stayed +5485-WUYWF Male 73 No 0 Crockett 94525 38.049292 -122.228415 0 2 None Yes 5.57 No Yes Cable 24 Yes No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 66.4 94.55 0 0 11.14 105.69 Churned Price Long distance charges +5493-SDRDQ Male 19 No 0 Angels Camp 95222 38.071327 -120.632221 0 2 Offer E Yes 5.33 No Yes Cable 52 Yes No Yes No No No No Yes Month-to-Month Yes Mailed Check 55.1 113.35 0 0 10.66 124.01 Churned Competitor Competitor made better offer +5494-HECPR Female 34 No 0 Mi Wuk Village 95346 38.121601 -120.133915 0 1 Offer E Yes 32.92 No Yes Fiber Optic 3 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.25 80.25 0 0 32.92 113.17 Churned Other Moved +5494-WOZRZ Female 40 Yes 0 Mission Viejo 92692 33.60693 -117.644253 0 71 None Yes 38.22 No Yes DSL 23 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 82 5999.85 0 0 2713.62 8713.47 Stayed +5495-GPSRW Male 62 No 0 Joshua Tree 92252 34.167236 -116.281511 0 20 None Yes 27.11 No No Two Year Yes Credit Card 19.7 419.4 0 0 542.2 961.6 Stayed +5498-IBWPI Female 34 Yes 2 Guadalupe 93434 34.936 -120.594655 1 66 Offer A Yes 48.11 No Yes Cable 27 No No No Yes No No No Yes One Year Yes Credit Card 49.4 3251.85 0 0 3175.26 6427.11 Stayed +5498-TXHLF Female 39 Yes 0 Whitmore 96096 40.637105 -121.906949 1 34 None Yes 40.78 Yes Yes Fiber Optic 4 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 87.45 2874.15 0 0 1386.52 4260.67 Churned Price Extra data charges +5499-ECUTN Female 49 Yes 0 Shafter 93263 35.490705 -119.286833 1 47 None Yes 6.56 No Yes DSL 11 Yes No Yes No Yes No No No One Year Yes Credit Card 66.05 3021.45 0 40 308.32 3369.77 Stayed +5501-TVMGM Male 21 No 0 Canby 96015 41.486953 -120.913975 0 1 None Yes 39.19 No Yes DSL 69 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 55.25 55.25 0 60 39.19 154.44 Joined +5502-RLUYV Female 42 Yes 0 Milpitas 95035 37.441931 -121.878502 1 69 None Yes 37.2 Yes Yes Fiber Optic 27 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.95 7446.9 0 0 2566.8 10013.7 Churned Competitor Competitor made better offer +5504-WSIUR Female 38 No 0 Chula Vista 91914 32.688506 -116.938632 0 70 None Yes 13.4 Yes Yes Fiber Optic 3 No Yes Yes Yes No No No No One Year Yes Bank Withdrawal 90.25 6385.95 0 100 938 7423.95 Stayed +5505-OVWQW Female 35 No 0 Sacramento 95815 38.608405 -121.449942 0 17 None Yes 4.38 No No One Year No Mailed Check 20.15 353.65 0 0 74.46 428.11 Stayed +5510-BOIUJ Male 35 No 7 Visalia 93277 36.303793 -119.375646 0 1 None Yes 12.81 No No Month-to-Month No Credit Card 19.25 19.25 0 0 12.81 32.06 Churned Attitude Attitude of service provider +5512-IDZEI Male 56 Yes 0 Garden Grove 92841 33.786738 -117.982564 1 46 None Yes 18.45 Yes No One Year No Bank Withdrawal 24.9 1174.8 0 0 848.7 2023.5 Stayed +5514-YQENT Male 29 No 3 Rocklin 95765 38.823278 -121.281856 0 41 None Yes 30.58 No Yes Fiber Optic 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.15 4507.15 0 0 1253.78 5760.93 Stayed +5515-AKOAJ Female 38 No 0 Hawaiian Gardens 90716 33.830431 -118.074071 0 54 None Yes 41.83 Yes Yes Fiber Optic 9 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.1 5440.9 0 0 2258.82 7699.72 Churned Dissatisfaction Service dissatisfaction +5515-IDEJJ Male 46 Yes 1 San Diego 92126 32.886925 -117.152162 4 1 Offer E Yes 45.77 No No Month-to-Month No Mailed Check 19.9 19.9 0 0 45.77 65.67 Churned Competitor Competitor made better offer +5515-RUGKN Male 63 No 0 Beverly Hills 90211 34.063947 -118.383001 0 8 None Yes 30.53 No Yes DSL 26 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 54.75 438.05 0 0 244.24 682.29 Stayed +5519-NPHVG Female 53 No 0 Klamath River 96050 41.816595 -122.948287 0 12 None Yes 12.75 Yes Yes Fiber Optic 24 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.2 1046.1 7.39 120 153 1311.71 Churned Price Price too high +5519-TEEUH Male 51 No 3 Irvine 92604 33.688546 -117.788091 0 33 Offer C Yes 21.16 No No One Year Yes Credit Card 20.15 682.15 0 0 698.28 1380.43 Stayed +5519-YLDGW Female 57 Yes 0 Los Angeles 90071 34.052917 -118.255178 1 21 Offer D Yes 1.21 Yes Yes Fiber Optic 16 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.9 2254.2 0 0 25.41 2279.61 Churned Dissatisfaction Limited range of services +5520-FVEWJ Female 28 Yes 0 Santa Rosa 95405 38.439696 -122.668817 1 12 None Yes 40.63 Yes Yes Fiber Optic 59 No Yes Yes No No No Yes Yes Month-to-Month Yes Bank Withdrawal 84.5 916.9 0 0 487.56 1404.46 Churned Competitor Competitor had better devices +5522-JBWMO Male 62 No 2 Blythe 92225 33.674583 -114.71612 0 1 None Yes 15.66 No Yes DSL 29 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44 44 0 0 15.66 59.66 Joined +5522-NYKPB Male 26 Yes 3 Burney 96013 40.946785 -121.719489 0 25 Offer C Yes 11.79 No Yes Fiber Optic 59 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 85.9 2199.05 0 0 294.75 2493.8 Stayed +5524-KHNJP Male 35 Yes 0 Glendale 91205 34.13658 -118.245839 7 33 Offer C Yes 48.85 No Yes Cable 30 Yes No Yes No Yes Yes Yes Yes One Year No Credit Card 74.75 2453.3 0 0 1612.05 4065.35 Stayed +5527-ACHSO Female 38 No 0 Orange 92865 33.828779 -117.848299 0 11 None Yes 47.61 No Yes DSL 12 No No No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 70.5 829.3 0 0 523.71 1353.01 Stayed +5529-GIBVH Female 57 No 0 Duncans Mills 95430 38.445603 -123.063756 0 47 None Yes 3.49 No No Two Year No Credit Card 20.15 1046.2 0 0 164.03 1210.23 Stayed +5533-NHFRF Male 75 No 0 San Jose 95132 37.424655 -121.74841 0 7 None No Yes DSL 26 No Yes No Yes No Yes No Yes Two Year Yes Bank Withdrawal 44.4 265.8 0 0 0 265.8 Stayed +5533-RJFTJ Male 22 No 0 Lemoore 93245 36.303666 -119.825657 0 49 Offer B No Yes Cable 58 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 30.2 1453.1 0 0 0 1453.1 Stayed +5536-RTPWK Male 54 Yes 0 Sausalito 94965 37.848641 -122.515692 1 49 Offer B Yes 20.48 Yes Yes Fiber Optic 22 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.05 4853.75 14.24 0 1003.52 5843.03 Churned Competitor Competitor offered higher download speeds +5536-SLHPM Female 38 Yes 0 Temecula 92592 33.507255 -117.029473 5 55 None Yes 19.41 Yes Yes Fiber Optic 4 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 77.75 4458.15 0 0 1067.55 5525.7 Churned Competitor Competitor made better offer +5537-UXXVS Female 49 Yes 0 Citrus Heights 95621 38.69549 -121.307864 0 20 Offer D Yes 48.03 No No Month-to-Month No Bank Withdrawal 19.25 375.25 0 0 960.6 1335.85 Stayed +5539-HIVAK Female 79 Yes 0 Friant 93626 37.027663 -119.69056 8 28 None Yes 25.57 Yes No Month-to-Month No Mailed Check 25.7 734.6 0 0 715.96 1450.56 Stayed +5539-TMZLF Male 69 No 0 Concord 94520 38.013825 -122.039144 0 1 None Yes 33.84 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.75 69.75 0 0 33.84 103.59 Churned Competitor Competitor had better devices +5542-DHSXL Female 36 Yes 0 Butte City 95920 39.449794 -121.936372 2 4 None Yes 6.77 No Yes Cable 3 Yes Yes No No No No No Yes Month-to-Month No Credit Card 54.7 235.05 0 0 27.08 262.13 Stayed +5542-NKVRU Female 24 No 0 La Grange 95329 37.666587 -120.411517 0 42 Offer B Yes 18.31 No No Two Year Yes Bank Withdrawal 20.75 844.45 0 0 769.02 1613.47 Stayed +5542-TBBWB Male 46 No 0 Lakeport 95453 39.080469 -122.955176 0 1 None Yes 9.36 No Yes Fiber Optic 14 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.9 69.9 0 10 9.36 89.26 Joined +5543-QDCRY Male 38 No 0 San Francisco 94103 37.773147 -122.411287 0 4 None Yes 20.76 No Yes DSL 30 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 56.4 234.85 0 0 83.04 317.89 Stayed +5546-BYZSM Female 52 No 0 Oak View 93022 34.404544 -119.302118 0 41 Offer B Yes 15.48 No No Month-to-Month No Bank Withdrawal 20.45 775.6 0 0 634.68 1410.28 Stayed +5546-QUERU Male 42 No 0 Burbank 91506 34.169706 -118.323548 0 13 None Yes 16.35 No No One Year Yes Credit Card 19.95 257 0 0 212.55 469.55 Stayed +5549-ZGHFB Male 33 Yes 1 Glendale 91205 34.13658 -118.245839 3 50 None Yes 22.3 Yes No Two Year No Credit Card 24.95 1261.45 0 0 1115 2376.45 Stayed +5550-VFRLC Female 70 No 0 Moorpark 93021 34.312945 -118.858169 0 1 None Yes 43.45 No Yes Fiber Optic 30 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.85 69.85 0 40 43.45 153.3 Churned Dissatisfaction Limited range of services +5552-ZNFSJ Male 49 No 0 Santa Rosa 95407 38.394091 -122.739814 0 1 None Yes 34.37 No Yes DSL 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.3 45.3 0 0 34.37 79.67 Churned Dissatisfaction Poor expertise of online support +5553-AOINX Female 67 Yes 1 Copperopolis 95228 37.943954 -120.67108 6 66 None Yes 39.38 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.9 6891.45 0 0 2599.08 9490.53 Stayed +5555-RNPGT Male 61 No 3 Bloomington 92316 34.059722 -117.39104 0 10 Offer D Yes 34.47 Yes No Month-to-Month No Credit Card 24.8 223.9 0 0 344.7 568.6 Stayed +5561-NWEVX Female 78 Yes 0 Hermosa Beach 90254 33.86532 -118.396336 1 2 Offer E Yes 17.73 Yes Yes Fiber Optic 18 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 79.2 172.85 0 0 35.46 208.31 Churned Price Price too high +5562-BETPV Male 21 Yes 0 San Andreas 95249 38.196497 -120.61689 1 1 Offer E Yes 23.41 No No One Year No Mailed Check 19.65 19.65 0 0 23.41 43.06 Joined +5562-YJQGT Female 57 No 0 Encino 91316 34.150354 -118.518292 0 2 None Yes 2.46 No No Month-to-Month No Credit Card 20.35 35.1 0 0 4.92 40.02 Joined +5564-NEMQO Female 80 No 0 Thermal 92274 33.53604 -116.119222 0 1 Offer E Yes 35.09 No Yes Fiber Optic 17 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 75.3 75.3 0 20 35.09 130.39 Churned Dissatisfaction Network reliability +5565-FILXA Female 76 No 0 Escondido 92027 33.141265 -116.967221 0 16 None Yes 38.75 Yes Yes Fiber Optic 16 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 96.15 1529.2 0 0 620 2149.2 Churned Other Don't know +5566-SOEZD Male 47 Yes 3 Madeline 96119 41.042003 -120.506086 1 27 None Yes 15.71 No Yes Fiber Optic 53 Yes Yes No No No No No Yes One Year Yes Credit Card 80.65 2209.75 0 0 424.17 2633.92 Stayed +5567-GZKQY Male 58 No 0 Porterville 93257 36.008958 -118.891593 0 58 Offer B Yes 29.25 No No Two Year No Credit Card 20.3 1131.5 0 0 1696.5 2828 Stayed +5567-WSELE Male 70 Yes 0 Richmond 94801 37.945288 -122.383941 1 3 Offer E Yes 32.31 Yes Yes Fiber Optic 27 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94.6 279.55 0 0 96.93 376.48 Churned Competitor Competitor had better devices +5568-DMXZS Female 36 No 0 San Diego 92124 32.827238 -117.089287 0 8 Offer E Yes 37.37 No Yes Cable 16 No Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 65.45 554.45 0 0 298.96 853.41 Stayed +5569-IDSEY Male 52 Yes 0 Winters 95694 38.578604 -122.024579 8 71 Offer A Yes 29.11 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.7 7472.15 0 0 2066.81 9538.96 Stayed +5569-KGJHX Female 63 Yes 0 Canoga Park 91303 34.19829 -118.602203 1 9 Offer E Yes 14.21 Yes Yes Fiber Optic 5 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 85.35 754.65 0 50 127.89 932.54 Churned Dissatisfaction Service dissatisfaction +5569-OUICF Female 67 Yes 0 San Diego 92109 32.787836 -117.232376 1 28 Offer C Yes 16.43 Yes Yes Fiber Optic 20 No No No Yes Yes Yes No Yes Month-to-Month Yes Credit Card 101.3 2812.2 0 0 460.04 3272.24 Churned Competitor Competitor made better offer +5570-PTWEH Female 33 Yes 0 Encinitas 92024 33.054579 -117.25665 1 3 None Yes 15.02 Yes Yes Fiber Optic 29 No No No No No No No Yes Month-to-Month Yes Credit Card 75.15 216.75 0 0 45.06 261.81 Churned Attitude Attitude of support person +5572-ZDXHY Female 25 No 0 Santa Rosa 95409 38.468893 -122.580539 0 22 None Yes 29.07 No Yes Fiber Optic 52 No Yes No No No Yes Yes Yes Month-to-Month Yes Mailed Check 84.3 1855.65 0 0 639.54 2495.19 Churned Competitor Competitor had better devices +5574-NXZIU Male 36 No 0 Los Alamos 93440 34.758699 -120.275839 0 63 None Yes 13.14 No Yes Fiber Optic 17 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card -10 7049.75 0 0 827.82 7877.57 Stayed +5575-GNVDE Male 46 No 0 Los Angeles 90002 33.949255 -118.246978 0 34 None Yes 17.09 No Yes DSL 16 Yes No Yes No No No No Yes One Year No Mailed Check 56.95 1889.5 0 0 581.06 2470.56 Stayed +5575-TPIZQ Male 21 No 0 Buellton 93427 34.631362 -120.238218 0 46 Offer B Yes 37.75 Yes Yes Fiber Optic 73 Yes No No No Yes No No Yes Month-to-Month Yes Credit Card 89.15 4245.55 0 0 1736.5 5982.05 Stayed +5577-OTWWW Female 54 No 0 San Jose 95120 37.186141 -121.843554 0 15 Offer D Yes 39.84 No No Month-to-Month No Bank Withdrawal 19.75 297.3 0 0 597.6 894.9 Churned Other Moved +5578-NKCXI Female 20 Yes 2 South Gate 90280 33.944624 -118.192615 9 58 None Yes 39.05 No Yes Fiber Optic 76 Yes Yes No No Yes Yes Yes Yes One Year No Credit Card 99.25 5846.65 0 0 2264.9 8111.55 Stayed +5583-EJXRD Male 19 Yes 2 San Diego 92127 33.017518 -117.118456 1 44 None No Yes Cable 59 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 54.05 2375.2 47.45 0 0 2327.75 Stayed +5583-SXDAG Male 41 Yes 0 Alhambra 91803 34.074736 -118.145959 1 1 Offer E Yes 19.15 No Yes Fiber Optic 18 No No No No No No No No Month-to-Month No Bank Withdrawal 70 70 0 10 19.15 99.15 Churned Other Don't know +5590-BYNII Male 51 No 0 Bayside 95524 40.825486 -124.049485 0 22 None Yes 35.93 Yes Yes Fiber Optic 17 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.75 2095 0 0 790.46 2885.46 Churned Other Don't know +5590-YRFJT Female 44 Yes 0 Lompoc 93437 34.757477 -120.550507 1 20 None No Yes DSL 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.45 482.8 0 0 0 482.8 Churned Other Don't know +5590-ZSKRV Female 62 Yes 1 Gardena 90249 33.90139 -118.315697 1 8 Offer E Yes 38.78 No Yes DSL 18 Yes Yes No No No No No Yes Month-to-Month No Credit Card 54.65 482.25 0 0 310.24 792.49 Stayed +5593-SUAOO Female 60 Yes 3 Boonville 95415 39.025867 -123.381544 6 24 None Yes 41.45 Yes Yes Fiber Optic 53 No Yes Yes No No No No Yes One Year No Bank Withdrawal 83.15 2033.05 0 0 994.8 3027.85 Stayed +5597-GLBUC Female 48 No 0 Squaw Valley 93675 36.719141 -119.202677 0 1 Offer E Yes 22.97 No Yes Fiber Optic 23 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.45 85.45 0 0 22.97 108.42 Churned Price Lack of affordable download/upload speed +5598-IKHQQ Female 39 No 0 Myers Flat 95554 40.267158 -123.805913 0 72 Offer A Yes 6.75 Yes No Two Year No Credit Card 25.45 1866.45 0 0 486 2352.45 Stayed +5599-HVLTW Female 73 No 0 Oakland 94609 37.834341 -122.26437 0 14 None Yes 7.34 Yes Yes Fiber Optic 3 No No Yes No No No No Yes Two Year Yes Bank Withdrawal 80.35 1058.1 32.71 0 102.76 1128.15 Stayed +5600-KTXFM Male 48 Yes 2 Ventura 93004 34.278697 -119.167798 6 2 Offer E Yes 29.1 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month No Credit Card 69.95 143.9 0 0 58.2 202.1 Joined +5600-PDUJF Male 60 No 0 Los Angeles 90047 33.958149 -118.308441 0 6 None Yes 26.76 No Yes DSL 22 No No No Yes No No No Yes Month-to-Month Yes Credit Card 49.5 312.7 0 0 160.56 473.26 Stayed +5602-BVFMK Female 58 No 0 Independence 93526 36.869584 -118.189241 0 12 None Yes 41.78 No No One Year No Credit Card 19.3 228.75 0 0 501.36 730.11 Stayed +5605-IYGFG Female 61 No 0 Thousand Palms 92276 33.849263 -116.382778 0 7 None Yes 27.46 No Yes Fiber Optic 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.85 515.45 0 0 192.22 707.67 Stayed +5605-XNWEN Male 77 Yes 0 Montebello 90640 34.015217 -118.109962 0 72 None Yes 28.99 Yes No Two Year Yes Bank Withdrawal 25 1802.55 28.93 0 2087.28 3860.9 Stayed +5606-AMZBO Female 23 Yes 0 Rosamond 93560 34.903052 -118.411251 4 10 None Yes 38.03 Yes Yes Fiber Optic 42 Yes No No No No No No Yes Month-to-Month Yes Credit Card 78.15 765.15 0 0 380.3 1145.45 Stayed +5609-CEBID Female 77 No 0 Hemet 92544 33.644585 -116.871544 0 20 None Yes 48.73 Yes Yes Fiber Optic 12 No Yes Yes No No Yes No No Month-to-Month Yes Bank Withdrawal 94.1 1782.4 0 80 974.6 2837 Churned Competitor Competitor had better devices +5609-IMCGG Female 44 No 0 Suisun City 94585 38.197907 -122.017258 0 15 Offer D Yes 6.22 Yes Yes Fiber Optic 4 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 84.35 1302.65 0 0 93.3 1395.95 Stayed +5614-DNZCE Female 56 No 0 Wilseyville 95257 38.392686 -120.415951 0 58 None Yes 29.47 No Yes DSL 16 Yes Yes Yes Yes No No No Yes Two Year Yes Credit Card 64.9 3795.45 0 0 1709.26 5504.71 Stayed +5616-PRTNT Male 30 No 3 Desert Center 92239 33.889605 -115.257009 0 20 None Yes 22.78 No No Month-to-Month Yes Bank Withdrawal 19.4 374.5 0 0 455.6 830.1 Churned Attitude Attitude of support person +5619-PTMIK Female 25 Yes 0 Lemon Grove 91945 32.733564 -117.033713 1 46 Offer B Yes 44.74 Yes Yes DSL 82 Yes No No No No No Yes Yes Month-to-Month No Bank Withdrawal 53.1 2459.8 0 0 2058.04 4517.84 Stayed +5619-XZZKR Male 47 No 0 Santa Maria 93454 34.943523 -120.256729 0 4 None Yes 6.86 No No One Year No Credit Card 19.95 68.2 0 0 27.44 95.64 Stayed +5622-UEJFI Female 53 Yes 1 Duncans Mills 95430 38.445603 -123.063756 9 35 None Yes 32.75 Yes No Two Year Yes Credit Card 25.4 949.8 0 0 1146.25 2096.05 Stayed +5624-BQSSA Female 19 No 0 Santa Cruz 95065 37.031404 -121.981865 0 1 None Yes 40.48 No No Month-to-Month No Credit Card 20.95 20.95 0 0 40.48 61.43 Churned Price Long distance charges +5624-RYAMH Female 43 No 0 Citrus Heights 95610 38.69508 -121.271616 0 9 None Yes 46.94 No No Month-to-Month Yes Bank Withdrawal 19.5 178.85 0 0 422.46 601.31 Stayed +5626-MGTUK Female 50 No 0 Chatsworth 91311 34.294142 -118.603883 0 20 None Yes 24.73 Yes Yes Fiber Optic 25 Yes No No No Yes No No No Month-to-Month Yes Bank Withdrawal 89.1 1879.25 15.43 30 494.6 2388.42 Stayed +5627-TVBPP Female 44 No 1 Big Bear Lake 92315 34.242058 -116.89802 0 35 None Yes 25.52 No No One Year Yes Credit Card 20.1 644.5 0 0 893.2 1537.7 Stayed +5628-FCGYG Male 46 No 0 Riverside 92509 34.004379 -117.447864 0 21 None Yes 49.05 Yes Yes Fiber Optic 9 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.1 1737.45 0 0 1030.05 2767.5 Stayed +5628-RKIFK Female 76 No 0 Bloomington 92316 34.059722 -117.39104 0 49 None Yes 24.84 Yes Yes Fiber Optic 14 Yes No No No Yes Yes Yes Yes One Year No Credit Card 101.55 5070.4 0 0 1217.16 6287.56 Stayed +5630-AHZIL Female 51 No 3 El Segundo 90245 33.917145 -118.401554 0 3 Offer E Yes 39.55 No Yes DSL 56 Yes No No Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 64.5 177.4 0 60 118.65 356.05 Joined +5630-IXDXV Female 51 No 0 Reedley 93654 36.636638 -119.421842 0 47 Offer B Yes 14.54 Yes Yes Fiber Optic 10 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.35 4849.1 0 0 683.38 5532.48 Stayed +5639-NTUPK Male 28 No 1 Walnut Creek 94598 37.916648 -122.008483 0 13 Offer D Yes 19.17 No Yes Cable 59 Yes No No No No No Yes Yes Month-to-Month Yes Credit Card 52.1 670.65 0 0 249.21 919.86 Stayed +5640-CAXOA Female 23 No 0 Auberry 93602 36.991762 -119.242874 0 30 None No Yes Cable 42 No No No Yes No Yes Yes Yes One Year Yes Credit Card 40.35 1187.05 0 0 0 1187.05 Stayed +5641-DMBFJ Female 29 Yes 0 Oregon House 95962 39.342587 -121.249833 1 58 None Yes 31.27 Yes Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.3 4916.4 0 0 1813.66 6730.06 Stayed +5642-MHDQT Female 60 Yes 0 Mc Farland 93250 35.666886 -119.186717 6 53 Offer B Yes 11.35 No No One Year Yes Bank Withdrawal 19.85 1039.45 14.67 0 601.55 1626.33 Stayed +5644-PDMZC Female 69 No 0 Delano 93215 35.772244 -119.209689 0 2 None Yes 47.47 Yes Yes Fiber Optic 19 No Yes No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 89.5 161.5 0 0 94.94 256.44 Churned Attitude Attitude of support person +5647-FXOTP Female 71 Yes 0 Santa Ysabel 92070 33.174725 -116.743329 1 60 Offer B Yes 36.71 Yes Yes Fiber Optic 25 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 105.9 6401.25 0 110 2202.6 8713.85 Stayed +5647-URDKA Male 27 Yes 1 Alturas 96101 41.468877 -120.54229 8 8 None Yes 11.57 No No Two Year No Credit Card 19.7 130.25 0 0 92.56 222.81 Stayed +5649-ANRML Male 76 No 0 Clipper Mills 95930 39.562239 -121.14836 0 2 Offer E Yes 12.96 No Yes Fiber Optic 20 No Yes Yes Yes No Yes No Yes Month-to-Month Yes Credit Card 95.1 180.25 0 0 25.92 206.17 Churned Dissatisfaction Poor expertise of online support +5649-RXQTV Male 34 No 0 Alderpoint 95511 40.166028 -123.584144 0 51 Offer B Yes 42.33 No Yes Fiber Optic 2 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99 5038.15 0 0 2158.83 7196.98 Stayed +5649-TJHOV Male 68 Yes 0 Davenport 95017 37.114335 -122.237162 1 27 Offer C No Yes DSL 25 No No No No No Yes No No Month-to-Month No Bank Withdrawal 36.5 1032 0 30 0 1062 Churned Dissatisfaction Product dissatisfaction +5649-VUKMC Female 61 No 0 San Diego 92126 32.886925 -117.152162 0 12 None Yes 34.81 No Yes Fiber Optic 16 No No Yes No Yes Yes Yes Yes One Year No Mailed Check 95.5 1115.15 0 0 417.72 1532.87 Churned Competitor Competitor made better offer +5650-VDUDS Female 48 No 0 Kernville 93238 35.852892 -118.397782 0 4 Offer E No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Mailed Check 24.25 96.05 0 0 0 96.05 Churned Competitor Competitor made better offer +5650-YLIBA Male 60 No 0 Lakeport 95453 39.080469 -122.955176 0 31 None Yes 42.05 Yes Yes Fiber Optic 12 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.15 2640.55 0 0 1303.55 3944.1 Stayed +5651-CPDND Male 45 No 0 San Leandro 94578 37.704384 -122.126703 0 10 Offer D Yes 13.51 No Yes DSL 14 No No No No No No No Yes Month-to-Month No Credit Card 46 492.1 0 0 135.1 627.2 Stayed +5651-CRHKQ Female 53 Yes 0 San Diego 92139 32.677716 -117.047666 3 41 None Yes 13.23 No Yes Fiber Optic 16 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 86.2 3339.05 0 0 542.43 3881.48 Stayed +5651-WYIPH Female 69 No 0 Vacaville 95688 38.419088 -122.024568 0 18 None Yes 41.13 No Yes Cable 23 No Yes No No No No No Yes One Year Yes Credit Card 49.85 865.75 0 0 740.34 1606.09 Stayed +5651-YLPRD Female 45 Yes 3 Danville 94526 37.815459 -121.977203 7 32 None Yes 26.66 No Yes Fiber Optic 57 No Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 86.1 2723.75 0 130 853.12 3706.87 Stayed +5652-MSDEY Female 37 No 0 Sutter Creek 95685 38.432145 -120.77069 0 10 None Yes 39.85 Yes Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Mailed Check 75.75 777.3 0 0 398.5 1175.8 Stayed +5655-JSMZM Male 66 No 0 Coalinga 93210 36.186867 -120.387793 0 49 Offer B Yes 32.36 Yes Yes Fiber Optic 2 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 96.2 4718.25 0 0 1585.64 6303.89 Churned Attitude Attitude of support person +5656-JAMLX Male 29 No 0 Greenbrae 94904 37.946617 -122.563571 0 62 None Yes 14.17 No No Two Year No Bank Withdrawal 19.85 1253.65 0 0 878.54 2132.19 Stayed +5656-MJEFC Male 48 Yes 0 Victorville 92392 34.486835 -117.362274 10 42 Offer B No Yes Cable 8 Yes No Yes Yes Yes No No Yes Two Year No Credit Card 48.15 2032.3 0 0 0 2032.3 Stayed +5663-QBGIS Male 65 Yes 0 La Canada Flintridge 91011 34.234912 -118.153729 0 72 None Yes 44.61 Yes Yes Fiber Optic 30 No Yes No No Yes Yes Yes Yes Two Year No Bank Withdrawal 98.35 6929.4 0 0 3211.92 10141.32 Stayed +5666-CYCYZ Female 21 No 0 Montebello 90640 34.015217 -118.109962 0 24 None Yes 18.07 Yes Yes Fiber Optic 52 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.55 2259.35 0 0 433.68 2693.03 Stayed +5666-MBJPT Male 22 No 0 Bakersfield 93304 35.339796 -119.023552 0 65 Offer B Yes 20.43 Yes No Two Year Yes Bank Withdrawal 25.1 1725 0 0 1327.95 3052.95 Stayed +5668-MEISB Female 57 Yes 1 Hacienda Heights 91745 33.998471 -117.973758 1 72 None Yes 6.41 Yes Yes Fiber Optic 14 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 106.1 7657.4 0 0 461.52 8118.92 Stayed +5669-SRAIP Female 55 No 0 Larkspur 94939 37.937082 -122.532369 0 5 Offer E No Yes DSL 2 No No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 39.5 210.75 39.27 0 0 171.48 Churned Competitor Competitor offered higher download speeds +5671-RQRLP Female 72 Yes 0 Fowler 93625 36.625792 -119.672483 4 70 Offer A Yes 16.87 Yes Yes Fiber Optic 3 No No No No No No No Yes Two Year Yes Credit Card 75.65 5411.4 25.67 0 1180.9 6566.63 Stayed +5671-UUNXD Female 79 Yes 0 Nicasio 94946 38.065359 -122.665566 1 50 None Yes 36.58 Yes Yes Fiber Optic 23 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.65 5189.75 0 0 1829 7018.75 Stayed +5673-FSSMF Female 19 No 0 Delhi 95315 37.422961 -120.765493 0 1 Offer E Yes 33.48 Yes Yes Cable 59 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 60.15 60.15 0 20 33.48 113.63 Churned Attitude Attitude of support person +5673-TIYIB Male 34 No 0 Torrance 90502 33.833181 -118.292062 0 2 Offer E No Yes DSL 8 No Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 40.4 77.15 0 0 0 77.15 Churned Other Don't know +5676-CFLYY Male 30 Yes 0 Ahwahnee 93601 37.375816 -119.739935 4 71 Offer A Yes 16.24 No Yes Cable 59 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 73.35 5154.5 0 0 1153.04 6307.54 Stayed +5678-VFNEQ Female 19 Yes 0 Rocklin 95677 38.7904 -121.236973 8 71 Offer A Yes 4.39 Yes Yes Fiber Optic 82 Yes No Yes No Yes Yes Yes Yes One Year Yes Credit Card 104.1 7412.25 0 0 311.69 7723.94 Stayed +5680-LQOGP Female 21 No 0 Twin Bridges 95735 38.805481 -120.13287 0 68 Offer A Yes 14.86 No Yes Cable 59 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 82.45 5646.6 0 90 1010.48 6747.08 Stayed +5681-LLOEI Male 59 Yes 1 Encino 91316 34.150354 -118.518292 11 43 None Yes 42.22 Yes Yes Fiber Optic 25 Yes No Yes Yes No No No Yes One Year Yes Credit Card -2 4013.8 25.49 0 1815.46 5803.77 Stayed +5684-FJVYR Female 41 Yes 0 Lake Hughes 93532 34.659579 -118.584212 9 72 Offer A Yes 9.6 Yes Yes Fiber Optic 25 Yes Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 90.35 6563.4 0 0 691.2 7254.6 Stayed +5685-IIXLY Female 54 Yes 0 Novato 94945 38.135897 -122.563683 1 5 None Yes 7 No Yes Fiber Optic 23 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 83.6 404.2 24.44 0 35 414.76 Churned Competitor Competitor offered higher download speeds +5686-CMAWK Male 41 No 0 San Diego 92131 32.89325 -117.087091 0 17 None Yes 49.71 Yes Yes Fiber Optic 4 No No Yes Yes No No No Yes One Year No Bank Withdrawal 86.75 1410.25 0 0 845.07 2255.32 Stayed +5687-DKDTV Female 35 No 0 Bellflower 90706 33.887676 -118.127289 0 4 None Yes 37.66 No No Month-to-Month No Credit Card 20.35 77.5 0 0 150.64 228.14 Churned Attitude Attitude of support person +5688-KZTSN Male 59 Yes 3 San Diego 92121 32.898613 -117.202937 1 15 None Yes 31.14 No No Month-to-Month Yes Bank Withdrawal 20 288.05 0 0 467.1 755.15 Churned Competitor Competitor made better offer +5692-FPTAH Female 32 No 0 Nicolaus 95659 38.788898 -121.608624 0 1 None Yes 38.31 No Yes Cable 26 No No No No No No No Yes Month-to-Month Yes Credit Card 45.4 45.4 0 0 38.31 83.71 Churned Dissatisfaction Network reliability +5692-ICXLW Male 75 No 0 Escondido 92027 33.141265 -116.967221 0 31 None Yes 46.71 Yes Yes Fiber Optic 24 No Yes No No Yes No No No Two Year Yes Bank Withdrawal 90.7 2845.15 0 100 1448.01 4393.16 Stayed +5693-PIPCS Male 29 No 0 National City 91950 32.67102 -117.095235 0 41 Offer B Yes 21.64 No Yes Fiber Optic 59 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 99.65 4220.35 0 0 887.24 5107.59 Stayed +5696-CEIQJ Male 31 Yes 3 Riverside 92504 33.9108 -117.398153 4 67 Offer A Yes 13.26 No Yes Fiber Optic 76 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 103.15 6895.5 0 0 888.42 7783.92 Stayed +5696-EXCYS Male 50 No 0 Hood 95639 38.375325 -121.507935 0 17 Offer D Yes 39.34 No No Two Year No Credit Card 19.45 369.05 0 0 668.78 1037.83 Stayed +5696-JVVQY Female 56 Yes 3 Davis 95616 38.508735 -121.678813 1 48 Offer B Yes 4.45 No Yes DSL 57 Yes Yes Yes No No Yes Yes No Two Year Yes Credit Card 70.1 3238.4 0 30 213.6 3482 Stayed +5696-QURRL Male 31 No 0 Waterford 95386 37.669516 -120.626964 0 1 None Yes 13.84 No Yes DSL 26 No No No No No No No No Month-to-Month Yes Credit Card -5 45.05 0 70 13.84 128.89 Churned Dissatisfaction Network reliability +5697-GOMBF Female 75 Yes 3 Julian 92036 32.980678 -116.262854 3 28 None No Yes DSL 58 No No No No Yes No No No One Year Yes Bank Withdrawal 35.9 973.65 0 40 0 1013.65 Stayed +5698-BQJOH Female 41 No 2 Beverly Hills 90211 34.063947 -118.383001 0 9 None Yes 27.21 Yes Yes Fiber Optic 29 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 94.4 857.25 0 0 244.89 1102.14 Churned Price Price too high +5699-BNCAS Male 79 No 0 Valley Center 92082 33.25283 -116.986079 0 71 Offer A Yes 4.75 Yes No Two Year Yes Credit Card 24.65 1766.75 0 0 337.25 2104 Stayed +5701-GUXDC Female 24 Yes 0 El Centro 92243 32.770393 -115.60915 4 26 None No Yes DSL 51 Yes No Yes No No No No Yes One Year No Credit Card 35.4 978.6 0 0 0 978.6 Stayed +5701-SVCWR Female 45 No 1 Laguna Niguel 92677 33.529047 -117.701175 0 1 Offer E Yes 32.95 Yes No Month-to-Month No Credit Card 24 24 0 0 32.95 56.95 Joined +5701-YVSVF Female 68 Yes 0 Fallbrook 92028 33.362575 -117.299644 9 11 Offer D Yes 29.15 No Yes Fiber Optic 2 No No No Yes Yes No No Yes One Year Yes Bank Withdrawal 82.9 880.05 0 0 320.65 1200.7 Stayed +5701-ZIKJE Male 28 No 0 Redcrest 95569 40.363446 -123.835041 0 13 Offer D Yes 33.95 No Yes DSL 59 No No No Yes No No Yes Yes Month-to-Month Yes Credit Card 50.55 610.75 0 0 441.35 1052.1 Stayed +5702-KVQRD Male 34 Yes 0 Topaz 96133 38.636052 -119.489162 2 71 Offer A Yes 28.21 No Yes DSL 19 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 82.55 5832.65 0 0 2002.91 7835.56 Stayed +5702-SKUOB Female 34 Yes 0 Fresno 93722 36.78979 -119.929894 1 4 None Yes 29.14 No No Month-to-Month No Credit Card 19.6 93.45 0 0 116.56 210.01 Stayed +5707-ORNDZ Male 79 No 0 Yuba City 95993 39.075694 -121.70606 0 9 Offer E Yes 2.45 Yes Yes DSL 7 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 54.55 494.05 0 0 22.05 516.1 Churned Dissatisfaction Network reliability +5707-ZMDJP Male 61 Yes 2 Norwalk 90650 33.905963 -118.08263 3 53 None Yes 31.69 No Yes DSL 16 Yes Yes No Yes Yes No No Yes Two Year Yes Credit Card 69.7 3729.6 0 0 1679.57 5409.17 Stayed +5708-EVONK Female 37 Yes 0 Cassel 96016 40.936285 -121.572692 1 58 None Yes 3.65 Yes Yes Fiber Optic 20 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.4 5435.6 0 0 211.7 5647.3 Churned Other Don't know +5709-LVOEQ Female 40 Yes 0 San Mateo 94401 37.590421 -122.306467 8 10 None Yes 31.09 No Yes DSL 5 Yes Yes Yes No Yes Yes Yes Yes Two Year No Mailed Check 80.85 808.5 0 0 310.9 1119.4 Stayed +5712-AHQNN Female 36 No 0 Whittier 90601 34.007353 -118.033683 0 43 None Yes 26.55 No Yes Fiber Optic 12 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.65 3954.1 0 0 1141.65 5095.75 Stayed +5712-PTIWW Male 46 No 0 Mcarthur 96056 41.10831 -121.360362 0 2 Offer E Yes 16.14 No Yes Fiber Optic 2 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 79.85 152.45 0 0 32.28 184.73 Churned Dissatisfaction Service dissatisfaction +5712-VBOXD Female 53 No 0 Santa Barbara 93108 34.457541 -119.631072 0 4 Offer E Yes 1.3 No No Month-to-Month Yes Credit Card 20.15 68.45 0 0 5.2 73.65 Stayed +5716-EZXZN Female 56 Yes 0 Surfside 90743 33.728273 -118.085304 5 65 None Yes 13.2 Yes Yes Fiber Optic 13 Yes Yes No Yes Yes No No Yes Two Year Yes Credit Card 99.05 6416.7 0 0 858 7274.7 Stayed +5716-LIBJC Female 29 No 2 Winton 95388 37.421299 -120.599587 0 13 Offer D Yes 11.99 Yes Yes Fiber Optic 27 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 104.15 1299.1 2.76 0 155.87 1452.21 Stayed +5724-BIDBU Male 29 Yes 0 Penn Valley 95946 39.203817 -121.19584 3 49 None Yes 42.19 Yes Yes Cable 52 Yes No No No No No No Yes One Year Yes Bank Withdrawal 55.35 2633.95 0 0 2067.31 4701.26 Stayed +5726-CVNYA Female 44 Yes 0 Cutler 93615 36.497895 -119.285484 8 8 Offer E Yes 17.09 No No Two Year Yes Credit Card 19.85 146.6 0 0 136.72 283.32 Stayed +5727-MYATE Male 64 Yes 2 Van Nuys 91405 34.202494 -118.448048 1 72 Offer A Yes 20.63 Yes Yes DSL 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.8 6397.6 0 0 1485.36 7882.96 Stayed +5729-KLZAR Female 22 Yes 0 Sacramento 95817 38.550722 -121.457314 1 4 Offer E Yes 44.28 No Yes Fiber Optic 59 No No No No No Yes Yes No Month-to-Month No Bank Withdrawal 80.85 302.75 0 40 177.12 519.87 Churned Competitor Competitor had better devices +5730-DBDSI Male 50 No 0 June Lake 93529 37.730269 -119.055813 0 66 Offer A Yes 45.54 No No Two Year No Bank Withdrawal 19.7 1253.8 0 0 3005.64 4259.44 Stayed +5730-RIITO Female 73 No 0 Willows 95988 39.493991 -122.286363 0 43 None No Yes DSL 18 Yes Yes No No No No No No Two Year Yes Credit Card 33.45 1500.25 0 40 0 1540.25 Stayed +5732-IKGQH Male 79 Yes 0 Camarillo 93012 34.205504 -118.993111 5 52 None Yes 39 No Yes Fiber Optic 11 Yes No Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 104.45 5481.25 0 0 2028 7509.25 Stayed +5734-EJKXG Female 25 No 0 Goodyears Bar 95944 39.564113 -120.868836 0 61 Offer B Yes 38.78 Yes Yes Fiber Optic 42 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 118.6 7365.7 0 0 2365.58 9731.28 Stayed +5736-YEJAX Male 23 No 0 Hemet 92543 33.739415 -116.968339 0 69 Offer A Yes 26.45 Yes Yes DSL 46 Yes Yes Yes Yes Yes No No No Two Year Yes Credit Card 79.45 5502.55 0 80 1825.05 7407.6 Stayed +5740-YHGTW Male 62 Yes 3 Los Angeles 90041 34.137412 -118.207607 8 70 None Yes 32.38 Yes Yes Fiber Optic 53 Yes Yes No No Yes No No Yes Month-to-Month Yes Credit Card 97.55 6669.05 0 0 2266.6 8935.65 Stayed +5743-KHMNA Male 43 No 0 Berkeley 94705 37.858898 -122.240512 0 71 None Yes 39.08 Yes No Two Year No Bank Withdrawal 25.55 1898.1 0 0 2774.68 4672.78 Stayed +5747-PMBSQ Male 72 Yes 0 San Diego 92126 32.886925 -117.152162 1 10 None Yes 11.12 No Yes Fiber Optic 30 No Yes Yes Yes Yes No No No Month-to-Month Yes Credit Card 92.5 934.1 0 100 111.2 1145.3 Churned Competitor Competitor made better offer +5748-RNCJT Male 58 No 0 Sacramento 95820 38.53508 -121.444144 0 69 Offer A Yes 26.88 Yes Yes Fiber Optic 11 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 106.5 7348.8 0 0 1854.72 9203.52 Churned Competitor Competitor offered higher download speeds +5751-USDBL Male 37 Yes 1 Soda Springs 95728 39.279068 -120.414275 1 46 None Yes 45.95 No Yes Cable 10 Yes No Yes Yes Yes Yes Yes Yes Two Year No Mailed Check 81 3846.35 0 0 2113.7 5960.05 Stayed +5753-QQWPW Female 57 No 0 Aliso Viejo 92656 33.571259 -117.731917 0 28 Offer C Yes 11.32 No Yes DSL 11 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 59.9 1654.7 0 0 316.96 1971.66 Stayed +5756-JYOJT Female 55 No 0 Santa Ana 92706 33.765893 -117.881533 0 11 None Yes 5 No Yes Cable 23 No No Yes Yes No Yes Yes Yes One Year No Credit Card 64.9 697.25 0 0 55 752.25 Stayed +5756-OZRIO Male 73 Yes 0 Riverside 92504 33.9108 -117.398153 9 61 None Yes 34.24 Yes Yes DSL 20 No Yes No No No Yes Yes Yes One Year No Bank Withdrawal 64.05 3902.6 0 0 2088.64 5991.24 Stayed +5759-RCVCB Female 20 No 0 Orange 92869 33.792791 -117.789749 0 3 Offer E No Yes DSL 30 No No No No Yes No No Yes Month-to-Month No Credit Card 35.2 108.95 0 0 0 108.95 Churned Competitor Competitor had better devices +5760-FXFVO Male 55 No 0 Pleasant Grove 95668 38.833554 -121.498102 0 6 Offer E Yes 29.52 No Yes Fiber Optic 28 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 78.95 494.95 0 0 177.12 672.07 Stayed +5760-IFJOZ Male 57 No 0 Richgrove 93261 35.809921 -119.127437 0 3 None Yes 47.5 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Mailed Check 107.95 313.6 0 0 142.5 456.1 Joined +5760-WRAHC Female 78 No 0 Fontana 92336 34.136367 -117.460803 0 22 Offer D Yes 49.98 No Yes DSL 28 Yes No Yes Yes No Yes Yes Yes One Year Yes Mailed Check 69.75 1545.4 0 0 1099.56 2644.96 Stayed +5762-TJXGK Female 40 No 0 Wheatland 95692 39.043387 -121.409837 0 52 Offer B No Yes DSL 19 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 58.75 3038.55 0 0 0 3038.55 Stayed +5766-FTRTS Male 35 Yes 0 El Segundo 90245 33.917145 -118.401554 8 72 Offer A Yes 35.06 No Yes DSL 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 84.45 6033.1 0 0 2524.32 8557.42 Stayed +5766-XQXMQ Female 45 No 0 Princeton 95970 39.424957 -122.039307 0 29 None Yes 1.02 No Yes DSL 19 Yes Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 68.85 1970.5 0 0 29.58 2000.08 Churned Competitor Competitor made better offer +5766-ZJYBB Male 52 No 0 Brisbane 94005 37.684694 -122.40712 0 1 None Yes 3.14 No No Month-to-Month No Mailed Check -8 19.4 0 0 3.14 22.54 Churned Dissatisfaction Service dissatisfaction +5774-QPLTF Male 40 Yes 2 El Nido 95317 37.127386 -120.506422 9 50 None Yes 26.98 No No One Year Yes Credit Card 20.35 938.95 0 0 1349 2287.95 Stayed +5774-XZTQC Female 30 Yes 1 Lakewood 90715 33.841027 -118.078097 3 7 Offer E Yes 5.84 No No Month-to-Month No Credit Card 20.45 150.75 0 0 40.88 191.63 Stayed +5777-KJIRB Female 61 No 0 Weimar 95736 39.00978 -120.978273 0 40 None Yes 23.28 No Yes Cable 6 No No Yes No No No No Yes One Year Yes Credit Card 50.25 2023.55 0 0 931.2 2954.75 Stayed +5777-ZPQNC Female 35 No 0 Covina 91724 34.08111 -117.853935 0 12 Offer D Yes 26.67 No No One Year No Bank Withdrawal 20.15 260.7 0 0 320.04 580.74 Stayed +5778-BVOFB Female 33 No 0 Escondido 92027 33.141265 -116.967221 0 9 Offer E Yes 39.19 No Yes Cable 20 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.5 530.05 0 0 352.71 882.76 Stayed +5780-INQIK Female 52 No 0 San Mateo 94401 37.590421 -122.306467 0 8 None Yes 20.9 No Yes DSL 6 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 49.4 408.25 0 0 167.2 575.45 Stayed +5781-BKHOP Female 48 Yes 0 Richmond 94801 37.945288 -122.383941 10 72 Offer A Yes 41.68 Yes Yes Fiber Optic 28 Yes Yes Yes No Yes No No Yes Two Year No Bank Withdrawal 100.65 7334.05 0 0 3000.96 10335.01 Stayed +5781-RFZRP Male 34 Yes 0 Ladera Ranch 92694 33.569186 -117.640055 7 71 None Yes 34.39 Yes Yes DSL 5 Yes Yes No Yes Yes No No Yes Two Year No Credit Card 73.5 5357.75 0 0 2441.69 7799.44 Stayed +5787-KXGIY Male 54 Yes 0 Palo Alto 94303 37.45809 -122.115398 3 72 None Yes 2.61 No No Two Year No Credit Card 19.3 1304.8 0 0 187.92 1492.72 Stayed +5788-YPOEG Female 41 Yes 2 Pebble Beach 93953 36.587497 -121.944815 9 34 Offer C Yes 9.09 No Yes DSL 16 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 84.75 2839.45 0 0 309.06 3148.51 Stayed +5789-LDFXO Male 60 No 0 Baker 92309 35.28952 -116.092214 0 24 Offer C Yes 47.33 Yes No One Year No Bank Withdrawal 24.6 592.65 0 0 1135.92 1728.57 Stayed +5791-KAJFD Female 58 Yes 0 Newport Beach 92662 33.606336 -117.893042 2 56 None Yes 42.86 Yes Yes DSL 8 Yes No Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 68.75 3808 0 0 2400.16 6208.16 Stayed +5792-JALQC Female 78 No 0 San Rafael 94901 37.972662 -122.491452 0 52 Offer B Yes 34 Yes Yes DSL 3 Yes No Yes No No No No Yes Two Year No Bank Withdrawal 59.85 3103.25 19.16 0 1768 4852.09 Stayed +5793-YOLJN Female 53 Yes 3 Oro Grande 92368 34.647959 -117.296957 8 55 Offer B Yes 38.51 No No Two Year No Credit Card 21 1210.3 0 0 2118.05 3328.35 Stayed +5795-BKOYE Female 47 Yes 1 Sacramento 95837 38.691607 -121.602284 5 69 Offer A Yes 14.48 No Yes DSL 19 No Yes Yes Yes No No No Yes One Year No Bank Withdrawal 59.1 4134.7 0 0 999.12 5133.82 Stayed +5795-KTGUD Female 61 Yes 0 Ione 95640 38.33788 -120.954202 2 68 Offer A Yes 46.7 Yes Yes Fiber Optic 14 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.8 7553.6 0 0 3175.6 10729.2 Stayed +5797-APWZC Female 41 No 0 San Francisco 94105 37.789168 -122.395009 0 1 Offer E Yes 31.68 No Yes Fiber Optic 22 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 90.6 90.6 0 0 31.68 122.28 Churned Competitor Competitor offered higher download speeds +5799-JRCZO Female 48 No 1 North San Juan 95960 39.423046 -120.984472 0 63 None Yes 24.32 No No Two Year No Credit Card 19.5 1215.1 0 0 1532.16 2747.26 Stayed +5802-ADBRC Female 57 Yes 0 San Juan Capistrano 92675 33.521447 -117.602555 7 50 Offer B Yes 20.79 Yes Yes Fiber Optic 7 Yes No Yes No Yes Yes Yes Yes One Year Yes Mailed Check 104.4 5232.9 0 0 1039.5 6272.4 Stayed +5803-NQJZO Male 46 Yes 0 Bakersfield 93305 35.391733 -118.984109 1 72 None Yes 15.52 Yes Yes Cable 6 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 67.8 4804.65 0 0 1117.44 5922.09 Stayed +5804-HYIEZ Male 40 Yes 1 Winterhaven 92283 32.852947 -114.850784 1 70 Offer A Yes 40.28 Yes Yes Fiber Optic 13 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.05 7554.05 0 0 2819.6 10373.65 Stayed +5804-JMYIO Female 40 Yes 3 Glencoe 95232 38.358464 -120.579304 6 39 Offer C Yes 15.91 No No Two Year No Credit Card 19.75 757.95 0 0 620.49 1378.44 Stayed +5804-LEPIM Female 74 No 0 San Diego 92122 32.85723 -117.209774 0 2 Offer E Yes 13.17 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.35 139.05 0 0 26.34 165.39 Churned Other Don't know +5808-TOTXO Female 37 No 2 Oakland 94605 37.758019 -122.138678 0 3 None Yes 11.27 No No One Year Yes Credit Card 20.55 57.4 0 0 33.81 91.21 Joined +5811-IWXYM Female 20 Yes 1 Napa 94558 38.489789 -122.27011 1 52 Offer B Yes 44.79 Yes Yes Fiber Optic 52 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 101.25 5301.1 0 0 2329.08 7630.18 Stayed +5813-UECBU Male 78 No 0 Bridgeville 95526 40.372532 -123.525626 0 33 None Yes 38.53 Yes Yes Fiber Optic 2 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 83.85 2716.3 0 0 1271.49 3987.79 Churned Competitor Competitor made better offer +5815-HGGHV Male 45 Yes 0 Witter Springs 95493 39.222323 -122.985488 3 20 Offer D Yes 33.78 No Yes DSL 18 Yes No No Yes No Yes Yes No One Year Yes Credit Card 64.15 1274.45 0 100 675.6 2050.05 Stayed +5816-JMLGY Female 28 Yes 0 Red Bluff 96080 40.186772 -122.388361 4 70 None Yes 39.78 No Yes DSL 52 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal -4 5717.85 0 0 2784.6 8502.45 Stayed +5816-QVHRX Female 26 No 0 San Leandro 94579 37.687264 -122.15728 0 37 None Yes 45.06 Yes Yes Fiber Optic 82 No No No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 100.3 3541.4 0 0 1667.22 5208.62 Stayed +5816-SCGFC Female 73 No 0 Fullerton 92835 33.902211 -117.914922 0 7 None Yes 11.01 No Yes Cable 18 No Yes No No No No No Yes Two Year Yes Credit Card 51.3 419.35 0 0 77.07 496.42 Stayed +5820-PTRYM Female 75 Yes 0 Chula Vista 91913 32.64164 -116.985026 1 56 None Yes 26.82 Yes Yes Cable 18 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 68.45 4014 0 0 1501.92 5515.92 Stayed +5821-MMEIL Female 43 Yes 0 Nipton 92364 35.478736 -115.516984 6 57 None Yes 44.86 No No Two Year No Bank Withdrawal 19.9 1115.6 0 0 2557.02 3672.62 Stayed +5825-XJOCM Male 39 No 3 Gazelle 96034 41.411315 -122.697236 0 48 None Yes 26.24 Yes Yes Cable 53 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 64.4 3035.35 0 0 1259.52 4294.87 Stayed +5827-MWCZK Male 39 Yes 3 Boonville 95415 39.025867 -123.381544 4 56 Offer B Yes 23.52 Yes Yes Fiber Optic 53 No Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 96.95 5432.2 0 0 1317.12 6749.32 Stayed +5828-AVIPD Male 29 Yes 0 Sierraville 96126 39.559709 -120.345639 1 19 None Yes 5.93 Yes Yes Fiber Optic 51 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 100.95 1875.55 0 0 112.67 1988.22 Churned Dissatisfaction Poor expertise of online support +5828-DWPIL Male 68 Yes 0 Livermore 94550 37.571748 -121.659562 4 62 None Yes 4.76 Yes Yes Fiber Optic 3 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 89.1 5618.3 0 0 295.12 5913.42 Stayed +5829-NVSQN Female 38 Yes 0 Gonzales 93926 36.52588 -121.396719 3 23 None Yes 31.39 No Yes DSL 29 Yes No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 68.75 1689.45 0 0 721.97 2411.42 Stayed +5832-EXGTT Male 28 Yes 3 Burbank 91501 34.188339 -118.300942 9 29 None Yes 1.41 No Yes DSL 73 Yes No No No No Yes Yes Yes Month-to-Month Yes Credit Card 60.2 1834.15 0 0 40.89 1875.04 Stayed +5832-TRLPB Male 30 No 0 Milpitas 95035 37.441931 -121.878502 0 29 None Yes 3.69 No Yes Cable 27 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 75.35 2243.9 2.24 0 107.01 2348.67 Stayed +5832-XKAES Male 56 No 0 Sierraville 96126 39.559709 -120.345639 0 2 Offer E Yes 37.72 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Credit Card 69.8 134.7 0 0 75.44 210.14 Churned Other Don't know +5834-ASPWA Male 55 No 0 San Diego 92117 32.825086 -117.199424 0 1 None Yes 11.58 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.45 75.45 0 0 11.58 87.03 Churned Competitor Competitor made better offer +5835-BEQEU Male 44 No 0 Escondido 92027 33.141265 -116.967221 0 3 None Yes 38.38 Yes Yes Fiber Optic 23 No No No No No No No No Month-to-Month Yes Bank Withdrawal 76.95 228.4 0 10 115.14 353.54 Churned Competitor Competitor made better offer +5837-LXSDN Female 63 Yes 3 Angwin 94508 38.542448 -122.419923 1 21 None Yes 35.72 No Yes Cable 30 No Yes No No Yes No No Yes One Year Yes Credit Card 58.85 1215.45 0 0 750.12 1965.57 Stayed +5839-SUYVZ Male 21 No 0 Orange 92868 33.787796 -117.875928 0 16 None Yes 38.32 No Yes Fiber Optic 82 No No No Yes No No No Yes Month-to-Month Yes Credit Card 74.55 1170.5 0 0 613.12 1783.62 Stayed +5840-NVDCG Female 32 Yes 1 Pacoima 91331 34.255442 -118.421314 10 16 None Yes 20.12 No Yes Cable 30 Yes Yes No Yes No Yes Yes Yes Two Year No Bank Withdrawal 68.25 1114.85 0 0 321.92 1436.77 Stayed +5842-POCOP Female 37 Yes 0 Randsburg 93554 35.405722 -117.773354 1 5 None Yes 41.57 No Yes Cable 27 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Mailed Check 88.9 454.15 0 0 207.85 662 Churned Competitor Competitor offered higher download speeds +5843-TTHGI Female 30 No 0 Sunnyvale 94086 37.378541 -122.020456 0 18 None Yes 17.33 No Yes DSL 69 No No Yes No No No No No Month-to-Month Yes Credit Card 50 892.7 0 50 311.94 1254.64 Stayed +5844-QVTAT Female 24 Yes 0 Irvine 92620 33.716136 -117.752574 8 33 Offer C Yes 8.79 No Yes Cable 27 Yes Yes Yes No No No No Yes One Year Yes Credit Card 58.45 1955.4 0 0 290.07 2245.47 Stayed +5845-BZZIB Male 37 Yes 3 Frazier Park 93222 34.907911 -119.234281 7 35 None Yes 11.75 No No Two Year No Credit Card 20.1 655.3 38.61 0 411.25 1027.94 Stayed +5846-ABOBJ Male 24 Yes 0 Los Angeles 90034 34.030578 -118.399613 2 71 None Yes 33.61 Yes No Two Year No Bank Withdrawal 24.45 1730.65 0 0 2386.31 4116.96 Stayed +5846-NEQVZ Male 19 Yes 0 Mission Viejo 92691 33.611945 -117.665867 3 71 None Yes 2.43 No Yes Cable 58 Yes No Yes Yes No Yes Yes Yes Two Year Yes Credit Card 70.85 4973.4 0 0 172.53 5145.93 Stayed +5846-QFDFI Female 21 Yes 1 Pine Valley 91962 32.800671 -116.483363 6 33 Offer C Yes 11.01 Yes Yes Fiber Optic 73 No Yes Yes Yes No No Yes Yes Month-to-Month No Credit Card 88.6 2888.7 0 0 363.33 3252.03 Stayed +5847-MXBEO Male 42 No 0 Helm 93627 36.520537 -120.118055 0 22 Offer D Yes 10.36 No No One Year No Credit Card 20.3 475.1 0 0 227.92 703.02 Stayed +5848-FHRFC Female 49 No 0 Santa Monica 90405 34.005439 -118.477507 0 68 Offer A Yes 2.83 No No Two Year No Bank Withdrawal 20.05 1386.9 0 0 192.44 1579.34 Stayed +5849-ASHZJ Male 26 No 3 Palo Alto 94306 37.416159 -122.131337 0 27 None Yes 17.3 No No One Year No Credit Card 20.05 552.9 0 0 467.1 1020 Stayed +5850-BDWCY Female 64 No 0 Los Angeles 90045 33.954017 -118.402447 0 6 Offer E Yes 43.18 No No Month-to-Month No Credit Card 20.2 123.65 0 0 259.08 382.73 Stayed +5854-KSRBJ Male 31 Yes 1 San Clemente 92673 33.4725 -117.584273 10 70 Offer A Yes 9.33 Yes No Two Year No Credit Card 25.4 1782.05 0 0 653.1 2435.15 Stayed +5855-EIBDE Female 35 Yes 0 Orangevale 95662 38.689174 -121.218435 10 49 None Yes 40.67 Yes Yes Fiber Optic 12 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 106.65 5174.35 0 0 1992.83 7167.18 Stayed +5857-TYBCJ Male 72 Yes 0 Dixon 95620 38.392821 -121.799917 6 44 Offer B Yes 14.65 Yes Yes Fiber Optic 30 No No Yes No Yes No No Yes Two Year Yes Bank Withdrawal 89.2 4040.2 0 0 644.6 4684.8 Stayed +5857-XRECV Female 44 No 3 Manteca 95336 37.830267 -121.201018 0 2 None Yes 31.01 No No One Year No Bank Withdrawal 20.5 38.25 0 0 62.02 100.27 Joined +5858-EAFCZ Male 45 No 0 Rialto 92377 34.156758 -117.404686 0 1 None Yes 23.34 No Yes DSL 16 No No No No No No No Yes Month-to-Month No Credit Card 44.45 44.45 0 0 23.34 67.79 Joined +5859-HZYLF Male 45 Yes 2 San Jose 95133 37.371862 -121.860349 9 26 None Yes 43.84 No No Two Year Yes Credit Card 19.15 515.75 0 0 1139.84 1655.59 Stayed +5862-BRIXZ Male 33 No 0 Santa Maria 93458 34.95934 -120.490081 0 46 Offer B No Yes DSL 13 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 60.75 2893.4 0 0 0 2893.4 Stayed +5863-OOKCL Female 60 No 0 Cayucos 93430 35.511833 -120.918713 0 10 Offer D Yes 41.04 No No Month-to-Month No Credit Card 18.85 163.2 0 0 410.4 573.6 Stayed +5868-CZJDR Male 41 No 0 Linden 95236 38.047746 -121.030499 0 1 Offer E No Yes DSL 6 No Yes No No No No No No Month-to-Month Yes Mailed Check 31.35 31.35 0 80 0 111.35 Churned Attitude Attitude of service provider +5868-YTYKS Male 21 No 2 Davenport 95017 37.114335 -122.237162 0 1 Offer E Yes 47.25 No No Month-to-Month Yes Credit Card 20.25 20.25 0 0 47.25 67.5 Joined +5868-YWPDW Male 76 Yes 0 Sherman Oaks 91423 34.146957 -118.432138 1 6 None Yes 40.44 No Yes Fiber Optic 25 No Yes No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.2 519.15 0 0 242.64 761.79 Churned Dissatisfaction Limited range of services +5871-DGTXZ Male 55 No 0 River Pines 95675 38.545775 -120.743325 0 32 Offer C Yes 41.52 No No One Year No Credit Card 19.8 607.7 0 0 1328.64 1936.34 Stayed +5872-OEQNH Female 29 No 0 Carmichael 95608 38.626128 -121.328011 0 60 Offer B No Yes DSL 73 Yes No Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 44.45 2773.9 0 0 0 2773.9 Stayed +5875-YPQFJ Male 51 No 0 Fremont 94555 37.555473 -122.080312 0 1 Offer E Yes 45.66 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.9 69.9 0 0 45.66 115.56 Churned Competitor Competitor offered higher download speeds +5876-HZVZM Female 55 Yes 3 West Covina 91792 34.024405 -117.898722 1 6 Offer E Yes 14.51 No Yes Cable 20 Yes Yes No No No No No No Month-to-Month No Credit Card 55.9 365.35 0 30 87.06 482.41 Churned Attitude Attitude of service provider +5876-QMYLD Female 44 Yes 0 Earp 92242 34.137742 -114.36514 10 23 None Yes 17.82 No No One Year No Credit Card 20.05 415.1 0 0 409.86 824.96 Stayed +5879-HMFFH Female 49 Yes 0 Cassel 96016 40.936285 -121.572692 1 72 None Yes 38.28 Yes Yes DSL 24 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 88.05 6520.8 29.11 0 2756.16 9247.85 Stayed +5879-SESNB Female 34 No 0 Moraga 94556 37.827946 -122.107185 0 11 Offer D Yes 33.79 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.25 888.65 0 0 371.69 1260.34 Stayed +5882-CMAZQ Female 52 Yes 2 National City 91950 32.67102 -117.095235 9 5 None No Yes DSL 19 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 34.25 163.55 0 0 0 163.55 Stayed +5883-GTGVD Male 54 No 0 Biola 93606 36.798882 -120.019511 0 19 Offer D Yes 2.19 Yes Yes Fiber Optic 18 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.95 1931.75 0 0 41.61 1973.36 Churned Competitor Competitor had better devices +5884-FBCTL Female 43 Yes 2 Shafter 93263 35.490705 -119.286833 4 72 None Yes 35.62 Yes No Two Year No Bank Withdrawal 25.1 1857.85 0 0 2564.64 4422.49 Stayed +5884-GCYMI Male 62 No 0 San Diego 92130 32.957195 -117.202542 0 1 Offer E Yes 38.53 No Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month No Mailed Check 69.4 69.4 0 0 38.53 107.93 Churned Competitor Competitor made better offer +5886-VLQVU Male 30 Yes 0 Grand Terrace 92313 34.029175 -117.307211 0 35 None Yes 24.83 Yes Yes Fiber Optic 51 No No No Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 89.85 3161.2 0 20 869.05 4050.25 Stayed +5887-IKKYO Male 54 Yes 2 Pomona 91768 34.067932 -117.785168 2 58 Offer B Yes 5.01 Yes Yes Fiber Optic 23 No No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 94.35 5563.65 0 0 290.58 5854.23 Stayed +5889-JTMUL Female 67 Yes 0 Castaic 91384 34.506627 -118.699048 1 50 Offer B Yes 31.56 Yes Yes Fiber Optic 4 No Yes Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 95.05 4888.7 0 50 1578 6516.7 Churned Price Price too high +5889-LFOLL Female 27 No 0 Canby 96015 41.486953 -120.913975 0 13 Offer D Yes 35.96 Yes Yes Fiber Optic 42 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.6 1115.2 0 0 467.48 1582.68 Churned Competitor Competitor offered more data +5893-KCLGT Female 56 No 2 Sunland 91040 34.282704 -118.312929 0 72 None Yes 15.21 No No Two Year Yes Credit Card 19.75 1567 25.98 0 1095.12 2636.14 Stayed +5893-PYOLZ Male 55 No 0 San Leandro 94578 37.704384 -122.126703 0 56 Offer B Yes 49.36 No Yes DSL 21 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 81.8 4534.45 0 0 2764.16 7298.61 Stayed +5895-QSXOD Male 42 No 0 Alleghany 95910 39.467828 -120.841386 0 9 None Yes 48.25 No Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month No Credit Card 70.05 657.5 0 0 434.25 1091.75 Stayed +5896-NPFWW Male 23 Yes 0 San Diego 92129 32.961064 -117.134917 1 3 None Yes 13.54 No Yes Cable 51 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 50.15 168.15 0 0 40.62 208.77 Churned Competitor Competitor made better offer +5897-ZYEKH Female 74 Yes 0 Lincoln 95648 38.922812 -121.312005 3 67 None Yes 11.91 Yes Yes Fiber Optic 10 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.6 7112.15 0 0 797.97 7910.12 Stayed +5898-IGSLP Male 37 Yes 3 Mountain View 94041 37.388349 -122.075299 1 31 Offer C Yes 20.76 Yes Yes Fiber Optic 57 Yes No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 89.3 2823 0 0 643.56 3466.56 Stayed +5899-MQZZL Female 25 No 0 San Ysidro 92173 32.555828 -117.040073 0 13 Offer D Yes 6.03 Yes Yes Fiber Optic 48 No No No No No No Yes Yes Month-to-Month Yes Mailed Check 75 999.45 0 0 78.39 1077.84 Churned Competitor Competitor offered higher download speeds +5899-OUVKV Male 56 No 0 Sacramento 95821 38.625096 -121.383658 0 31 None Yes 45.92 No Yes Fiber Optic 18 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.5 2979.2 0 0 1423.52 4402.72 Stayed +5902-WBLSE Female 32 Yes 1 Bonita 91902 32.67117 -117.00232 0 70 None Yes 26.85 No No Two Year Yes Credit Card 20.15 1411.2 0 0 1879.5 3290.7 Stayed +5906-BFOZT Male 54 No 0 Loleta 95551 40.665952 -124.240051 0 1 None Yes 8.02 No No Month-to-Month Yes Credit Card 19.5 19.5 0 0 8.02 27.52 Joined +5906-CVLHP Female 60 Yes 0 Rowland Heights 91748 33.976753 -117.897367 1 45 None Yes 42.04 No Yes Cable 26 No Yes No Yes No No No Yes One Year Yes Credit Card 54.15 2319.8 0 0 1891.8 4211.6 Churned Attitude Attitude of service provider +5906-DVAPM Female 27 Yes 2 Meridian 95957 39.068071 -121.832638 7 55 None Yes 33.5 Yes Yes DSL 51 Yes Yes No Yes Yes No No Yes One Year Yes Credit Card 75 4213.9 0 0 1842.5 6056.4 Stayed +5908-QMGOE Male 74 No 0 Fowler 93625 36.625792 -119.672483 0 15 None Yes 23.53 Yes Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month Yes Credit Card 74.2 1133.9 43.31 0 352.95 1443.54 Churned Competitor Competitor had better devices +5909-ECHUI Female 49 No 0 Oak Run 96069 40.689243 -122.037023 0 1 None Yes 26.14 No Yes DSL 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 56.25 56.25 0 0 26.14 82.39 Churned Price Lack of affordable download/upload speed +5913-INRQV Male 71 Yes 0 Upland 91786 34.105493 -117.660934 7 34 None Yes 26.49 No Yes Fiber Optic 18 Yes No No Yes Yes No No Yes One Year No Credit Card 90.15 3128.8 0 0 900.66 4029.46 Stayed +5914-DVBWJ Female 80 No 0 Riverside 92508 33.885499 -117.324959 0 18 None Yes 2.36 Yes Yes Fiber Optic 21 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 85.45 1505.85 0 0 42.48 1548.33 Churned Competitor Competitor offered more data +5914-GXMDA Female 42 Yes 0 Lamont 93241 35.245035 -118.905553 1 32 None Yes 45.26 No No One Year No Credit Card 19.3 593.2 0 0 1448.32 2041.52 Stayed +5914-XRFQB Male 58 Yes 0 Caspar 95420 39.361283 -123.784599 0 72 None Yes 43.12 Yes Yes Fiber Optic 6 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.8 8424.9 0 0 3104.64 11529.54 Stayed +5915-ANOEI Male 40 Yes 0 Corcoran 93212 36.04533 -119.532424 1 70 None Yes 39.35 Yes Yes DSL 2 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 79.15 5536.5 0 0 2754.5 8291 Stayed +5915-DGNVC Female 47 Yes 0 Cambria 93428 35.591387 -121.032256 9 49 Offer B Yes 25.1 Yes Yes DSL 30 Yes Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 71.8 3472.05 0 0 1229.9 4701.95 Stayed +5916-QEWPT Female 61 Yes 0 Valley Village 91607 34.165783 -118.399795 1 2 Offer E Yes 27.41 No Yes Cable 23 No No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 69 147.8 0 0 54.82 202.62 Joined +5917-HBSDW Female 20 Yes 2 Mill Valley 94941 37.901371 -122.572024 1 37 None Yes 2.68 No No Month-to-Month No Bank Withdrawal 19.35 683.75 0 0 99.16 782.91 Stayed +5917-RYRMG Male 79 No 0 Jolon 93928 35.930782 -121.189757 0 32 None Yes 25.89 No No One Year No Credit Card 19.8 587.7 0 0 828.48 1416.18 Stayed +5918-VUKWP Female 61 No 0 Pasadena 91104 34.165383 -118.123752 0 32 Offer C Yes 35.97 No No One Year No Bank Withdrawal 20.55 654.55 0 0 1151.04 1805.59 Stayed +5919-TMRGD Female 32 No 3 Huntington Park 90255 33.97803 -118.217141 0 1 None Yes 13.13 No Yes Fiber Optic 57 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.35 79.35 0 0 13.13 92.48 Churned Competitor Competitor had better devices +5919-VCZYM Male 19 No 0 Santa Ana 92707 33.714829 -117.872941 0 2 None Yes 40.28 No No Month-to-Month No Credit Card 20.05 42.7 0 0 80.56 123.26 Joined +5921-NGYRH Male 40 Yes 0 Stonyford 95979 39.288127 -122.415841 0 64 Offer B Yes 48.41 No Yes Fiber Optic 22 Yes No No No No No No Yes Month-to-Month Yes Credit Card 73.55 4764 21.9 0 3098.24 7840.34 Stayed +5922-ABDVO Female 20 Yes 0 Seal Beach 90740 33.75462 -118.071128 1 19 Offer D Yes 21.71 Yes Yes Fiber Optic 47 No No Yes No No Yes Yes No Month-to-Month No Credit Card 89.65 1761.05 0 80 412.49 2253.54 Churned Attitude Attitude of support person +5923-GXUOC Male 37 No 0 Fallbrook 92028 33.362575 -117.299644 0 10 None Yes 8.38 No Yes Fiber Optic 2 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.4 1081.45 0 0 83.8 1165.25 Churned Competitor Competitor made better offer +5924-IFQTT Male 33 Yes 2 Crescent Mills 95934 40.080342 -120.957805 4 13 None Yes 13.77 Yes Yes DSL 23 No Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 72.8 930.05 0 0 179.01 1109.06 Stayed +5924-SNGKP Female 39 No 0 Solana Beach 92075 33.001813 -117.263628 0 41 None Yes 6.61 No No One Year Yes Credit Card 20.25 865 46.78 0 271.01 1089.23 Stayed +5928-QLDHB Male 48 No 0 San Fernando 91340 34.286131 -118.435969 0 9 None Yes 34.75 Yes Yes Fiber Optic 3 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.25 684.85 0 0 312.75 997.6 Stayed +5930-GBIWP Male 46 No 0 Doyle 96109 40.012675 -120.101857 0 69 None Yes 3.24 Yes Yes Cable 26 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 81.5 5553.25 0 0 223.56 5776.81 Stayed +5931-FLJJF Male 75 Yes 0 Midway City 92655 33.744439 -117.98588 1 7 None Yes 16.05 No Yes Fiber Optic 22 No No No No No No No Yes Month-to-Month Yes Credit Card 70.1 467.55 20.23 0 112.35 559.67 Churned Attitude Attitude of service provider +5934-RMPOV Female 32 No 2 Pescadero 94060 37.22565 -122.297533 0 22 Offer D Yes 33.73 Yes Yes Fiber Optic 19 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.75 1816.75 0 0 742.06 2558.81 Stayed +5934-TSSAU Female 51 Yes 3 Landers 92285 34.341737 -116.539416 6 23 Offer D Yes 48.73 No Yes Fiber Optic 75 No No Yes No No No No Yes Month-to-Month Yes Credit Card 75.3 1702.9 0 0 1120.79 2823.69 Stayed +5935-FCCNB Female 79 No 0 Downey 90242 33.921793 -118.140588 0 17 None Yes 32.19 Yes Yes Fiber Optic 11 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal -6 1608.15 36.4 0 547.23 2118.98 Stayed +5937-EORGB Male 79 Yes 0 Five Points 93624 36.397745 -120.119911 9 15 None Yes 22.83 Yes Yes Fiber Optic 26 Yes No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 96.5 1392.25 0 0 342.45 1734.7 Stayed +5939-SXWHM Male 59 Yes 3 Millville 96062 40.531257 -122.148139 1 48 Offer B Yes 20.73 Yes No Two Year No Bank Withdrawal 26.3 1245.05 0 0 995.04 2240.09 Stayed +5939-XAIXZ Female 54 No 0 Birds Landing 94512 38.140719 -121.838298 0 19 Offer D Yes 36.88 Yes Yes DSL 27 No No Yes No No No No Yes Month-to-Month Yes Credit Card 56.1 1033.9 0 0 700.72 1734.62 Stayed +5940-AHUHD Male 30 No 0 Pomona 91768 34.067932 -117.785168 0 1 Offer E Yes 44.59 No Yes Fiber Optic 41 No No No No No No No Yes Month-to-Month No Credit Card 70.6 70.6 0 0 44.59 115.19 Churned Attitude Attitude of support person +5940-NFXKV Male 59 Yes 0 San Diego 92109 32.787836 -117.232376 1 19 None Yes 14.09 Yes Yes Fiber Optic 25 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 83.65 1465.75 0 130 267.71 1863.46 Churned Competitor Competitor made better offer +5944-UGLLK Male 62 No 0 Cloverdale 95425 38.801936 -122.938935 0 53 Offer B No Yes Cable 17 No No Yes Yes Yes Yes Yes Yes One Year No Credit Card 54.9 3045.75 0 0 0 3045.75 Stayed +5945-AZYHT Male 53 Yes 0 Antioch 94509 37.980057 -121.801599 9 71 Offer A Yes 49.32 Yes Yes Fiber Optic 9 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.6 7854.15 0 0 3501.72 11355.87 Stayed +5947-SGKCL Female 19 Yes 3 San Marino 91108 34.122671 -118.112911 6 15 Offer D Yes 4.19 Yes Yes Fiber Optic 59 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.35 1559.25 0 0 62.85 1622.1 Stayed +5948-UJZLF Male 22 No 0 Los Angeles 90049 34.091829 -118.491244 0 2 None Yes 40.75 No Yes DSL 71 No Yes No No No No No Yes Month-to-Month No Credit Card 49.25 97 0 0 81.5 178.5 Joined +5949-EBSQK Male 44 Yes 1 Sunset Beach 90742 33.719221 -118.073596 4 4 None Yes 27.24 No Yes DSL 21 No No No Yes No Yes Yes Yes Month-to-Month No Credit Card 61.45 229.55 0 0 108.96 338.51 Churned Price Price too high +5949-HGVJL Female 35 Yes 0 Mccloud 96057 41.251322 -122.105209 7 26 None Yes 23.31 No Yes DSL 20 No Yes No Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 73.05 1959.5 47.59 50 606.06 2567.97 Stayed +5949-XIKAE Female 32 Yes 0 San Bernardino 92401 34.105935 -117.2914 1 8 None Yes 32.32 No Yes Cable 25 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.55 680.05 0 0 258.56 938.61 Churned Dissatisfaction Product dissatisfaction +5950-AAAGJ Male 19 No 0 Playa Del Rey 90293 33.947305 -118.439841 0 18 Offer D Yes 2.26 Yes Yes Fiber Optic 73 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 84.3 1537.9 0 0 40.68 1578.58 Stayed +5951-AOFIH Male 19 No 0 San Jose 95122 37.32886 -121.834567 0 33 None Yes 45.72 No Yes Cable 51 No Yes Yes No Yes No Yes No Month-to-Month Yes Credit Card 66.4 2245.4 0 0 1508.76 3754.16 Stayed +5954-BDFSG Female 40 No 0 West Hollywood 90069 34.093781 -118.381061 0 72 None Yes 9.47 Yes Yes Fiber Optic 21 No No Yes Yes Yes Yes Yes No Two Year Yes Credit Card 107.5 7853.7 0 60 681.84 8595.54 Stayed +5955-EPOAZ Female 40 No 0 Livermore 94550 37.571748 -121.659562 0 6 None Yes 43.19 No No Month-to-Month Yes Credit Card 20.95 109.5 0 0 259.14 368.64 Stayed +5955-ERIHD Male 53 Yes 0 Lakewood 90712 33.840524 -118.148403 1 18 Offer D Yes 31.49 Yes Yes Fiber Optic 20 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.7 1687.95 0 0 566.82 2254.77 Churned Price Long distance charges +5956-VKDTT Female 72 Yes 0 Moreno Valley 92557 33.970661 -117.255039 4 5 Offer E Yes 45.76 Yes Yes Fiber Optic 22 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.35 334.8 0 0 228.8 563.6 Churned Dissatisfaction Product dissatisfaction +5956-YHHRX Male 75 No 0 Pilot Hill 95664 38.803731 -121.043799 0 21 Offer D Yes 24.91 Yes Yes Fiber Optic 17 No Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 104.35 2271.85 0 130 523.11 2924.96 Stayed +5959-BELXA Male 67 No 0 Yucaipa 92399 34.04597 -117.011825 0 32 Offer C Yes 25.45 Yes Yes Fiber Optic 18 No No No No Yes Yes No Yes Month-to-Month Yes Credit Card 96.15 3019.25 0 0 814.4 3833.65 Churned Price Price too high +5960-MVTUK Male 58 No 0 Grenada 96038 41.599978 -122.539381 0 3 Offer E No Yes DSL 18 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 29.75 96.85 0 0 0 96.85 Joined +5960-WPXQM Male 24 No 0 Temecula 92592 33.507255 -117.029473 0 1 None Yes 31.34 No Yes Fiber Optic 52 No No No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 79.05 79.05 0 0 31.34 110.39 Churned Competitor Competitor made better offer +5961-VUSRV Female 53 No 0 Sherman Oaks 91403 34.147149 -118.463365 0 12 Offer D Yes 16.72 No No One Year Yes Bank Withdrawal 19.35 219.35 0 0 200.64 419.99 Stayed +5965-GGPRW Male 41 Yes 2 Hayward 94541 37.674002 -122.076796 5 72 Offer A Yes 36.05 Yes Yes Fiber Optic 14 Yes No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 105.25 7609.75 0 0 2595.6 10205.35 Stayed +5966-EMAZU Male 27 Yes 0 Fort Bidwell 96112 41.932207 -120.135941 1 64 Offer B Yes 4.01 Yes Yes Fiber Optic 71 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 108.5 6880.85 0 0 256.64 7137.49 Stayed +5968-HYJRZ Male 28 Yes 2 Kerman 93630 36.727418 -120.123526 3 47 Offer B Yes 15.68 Yes No Two Year No Credit Card 24.55 1160.45 0 0 736.96 1897.41 Stayed +5968-VXZLG Male 45 No 0 Calabasas 91302 34.130861 -118.68346 0 2 None Yes 1.87 No Yes DSL 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 46.6 87.9 0 0 3.74 91.64 Joined +5968-XQIVE Male 32 Yes 0 Temecula 92592 33.507255 -117.029473 2 72 Offer A Yes 11.57 Yes Yes Fiber Optic 18 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 89.7 6588.95 0 0 833.04 7421.99 Stayed +5970-GHJAW Male 40 Yes 2 Irvine 92612 33.643095 -117.810896 9 46 Offer B Yes 26.12 No No Two Year No Credit Card 19.95 862.4 0 0 1201.52 2063.92 Stayed +5973-EJGDP Male 21 No 0 Palm Springs 92264 33.745746 -116.514215 0 51 Offer B Yes 1.51 Yes Yes Fiber Optic 52 No Yes Yes Yes No No No No Month-to-Month Yes Bank Withdrawal 87.35 4473 0 0 77.01 4550.01 Stayed +5975-BAICR Male 36 Yes 2 Yountville 94599 38.421458 -122.365048 8 36 None Yes 47.45 No Yes DSL 14 Yes No Yes No No Yes Yes Yes One Year Yes Credit Card 63.7 2188.5 0 0 1708.2 3896.7 Stayed +5976-JCJRH Male 36 Yes 0 Danville 94526 37.815459 -121.977203 1 10 Offer D Yes 31.72 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 738.2 0 0 317.2 1055.4 Churned Dissatisfaction Limited range of services +5977-CKHON Female 59 Yes 3 Roseville 95678 38.759751 -121.288545 3 43 Offer B Yes 27.49 Yes Yes Fiber Optic 53 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.55 4039 0 0 1182.07 5221.07 Stayed +5980-BDHPY Male 48 Yes 0 Wendel 96136 40.345949 -120.081187 5 72 None Yes 12.02 Yes Yes Cable 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal -4 6230.1 0 0 865.44 7095.54 Stayed +5980-NOPLP Female 19 Yes 0 Pasadena 91105 34.13946 -118.166649 4 44 None Yes 11.24 Yes Yes Fiber Optic 59 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.1 4364.1 0 0 494.56 4858.66 Churned Competitor Competitor offered higher download speeds +5981-ITEMU Male 58 Yes 0 Marshall 94940 38.129308 -122.834815 1 40 Offer B Yes 16.33 Yes Yes Fiber Optic 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.1 3706.95 41.85 0 653.2 4318.3 Churned Competitor Competitor offered more data +5981-ZVXOT Female 72 No 0 San Diego 92131 32.89325 -117.087091 0 35 Offer C Yes 10.73 Yes Yes Fiber Optic 3 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 108.35 3726.15 0 0 375.55 4101.7 Stayed +5982-FPVQN Female 40 Yes 1 Camarillo 93012 34.205504 -118.993111 2 37 None Yes 41.03 Yes Yes Fiber Optic 15 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.15 3532.85 0 0 1518.11 5050.96 Stayed +5982-PSMKW Female 20 Yes 2 North Hollywood 91601 34.1692 -118.372498 1 23 Offer D Yes 27.97 Yes Yes Cable 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 91.1 2198.3 0 0 643.31 2841.61 Stayed +5982-XMDEX Female 42 No 0 Arvin 93203 35.116307 -118.817644 0 65 Offer B Yes 33.71 Yes No Two Year No Bank Withdrawal 26.5 1698.55 0 0 2191.15 3889.7 Stayed +5985-BEHZK Female 78 Yes 0 Santa Ana 92705 33.766004 -117.786763 1 72 Offer A Yes 27.79 Yes Yes Fiber Optic 10 No Yes Yes No Yes Yes No Yes One Year No Credit Card 105 7578.05 0 0 2000.88 9578.93 Stayed +5985-TBABQ Female 45 No 0 West Sacramento 95605 38.592745 -121.540036 0 32 Offer C Yes 33.45 Yes Yes DSL 5 Yes No No No Yes Yes Yes Yes One Year No Credit Card 74.75 2282.95 0 0 1070.4 3353.35 Stayed +5986-WWXDV Male 42 No 0 Salton City 92275 33.28156 -115.955541 0 39 None Yes 48.61 No No One Year No Bank Withdrawal 19.35 779.2 0 0 1895.79 2674.99 Stayed +5989-AXPUC Female 27 Yes 0 Garden Grove 92840 33.787165 -117.931889 1 68 Offer A Yes 1.29 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 118.6 7990.05 38.57 0 87.72 8039.2 Stayed +5989-OMNJE Female 42 Yes 0 Windsor 95492 38.527297 -122.810044 6 24 None No Yes DSL 27 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 57.6 1367.75 0 0 0 1367.75 Stayed +5989-PGKJB Female 40 No 0 San Diego 92121 32.898613 -117.202937 0 16 Offer D Yes 22.3 No Yes Fiber Optic 28 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.25 1340.1 0 0 356.8 1696.9 Stayed +5993-BQHEA Male 42 No 0 San Francisco 94111 37.801776 -122.402293 0 12 None Yes 16.59 No No One Year No Credit Card -5 267 0 0 199.08 466.08 Stayed +5993-JSUWV Female 25 No 0 Columbia 95310 38.085839 -120.37855 0 66 None Yes 21.37 No Yes DSL 30 Yes Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 61.15 4017.45 0 0 1410.42 5427.87 Stayed +5995-LFTLE Male 39 No 0 Lower Lake 95457 38.925545 -122.549083 0 58 None Yes 48.78 Yes No Two Year Yes Credit Card 25.3 1474.35 0 0 2829.24 4303.59 Stayed +5995-OIGLP Male 42 No 0 Port Costa 94569 38.035707 -122.196821 0 12 None Yes 7.97 No Yes Cable 10 Yes No No Yes No No No Yes Month-to-Month No Credit Card 56.65 654.85 0 0 95.64 750.49 Churned Price Extra data charges +5995-SNNEW Male 80 Yes 0 Whittier 90605 33.960891 -118.032222 1 23 None Yes 45.21 Yes Yes Fiber Optic 14 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 104.45 2184.85 0 60 1039.83 3284.68 Stayed +5995-WWKKG Female 62 No 0 Running Springs 92382 34.186211 -117.07683 0 37 Offer C Yes 30.17 No No One Year Yes Bank Withdrawal 19.8 695.05 0 0 1116.29 1811.34 Stayed +5996-DAOQL Male 28 No 0 Penngrove 94951 38.325599 -122.642352 0 1 Offer E Yes 42.17 No No Month-to-Month Yes Credit Card 20.45 20.45 0 0 42.17 62.62 Joined +5996-EBTKM Female 46 Yes 1 Lakeside 92040 32.909873 -116.906774 1 67 Offer A Yes 14.83 Yes Yes DSL 24 No No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 69.9 4615.9 0 0 993.61 5609.51 Stayed +5996-NRVXR Male 68 Yes 0 Los Alamitos 90720 33.79499 -118.065591 2 40 None Yes 15.15 No Yes Fiber Optic 18 Yes Yes Yes Yes Yes No No Yes One Year Yes Credit Card 98.15 4116.8 27.89 0 606 4694.91 Stayed +5997-OPVFA Male 39 Yes 0 Montrose 91020 34.2112 -118.230625 7 72 Offer A Yes 6.05 Yes Yes Cable 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 89.05 6254.45 0 0 435.6 6690.05 Stayed +5998-DZLYR Female 55 Yes 0 Sutter 95982 39.172777 -121.805845 1 61 Offer B Yes 25.14 Yes Yes Fiber Optic 13 No Yes No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 94.35 5703 29.88 0 1533.54 7206.66 Stayed +5998-VVEJY Male 34 No 0 Glendora 91741 34.14649 -117.849815 0 26 None Yes 24.16 Yes Yes Fiber Optic 22 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 80.5 2088.8 0 0 628.16 2716.96 Churned Other Moved +5999-LCXAO Female 42 No 0 Orange 92866 33.784597 -117.844535 0 1 None No Yes DSL 24 Yes No No No No No No Yes Month-to-Month No Credit Card 29.9 29.9 0 0 0 29.9 Joined +6000-APYLU Male 39 No 0 Valencia 91355 34.43987 -118.644609 0 9 None Yes 20.34 No Yes Fiber Optic 7 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.8 713.1 0 0 183.06 896.16 Churned Competitor Competitor offered more data +6000-UKLWI Male 46 No 0 Sacramento 95842 38.687367 -121.34848 0 41 None Yes 36.76 No No Two Year No Credit Card 20.15 802.35 29.95 0 1507.16 2279.56 Stayed +6005-OBZPH Female 68 No 0 San Diego 92126 32.886925 -117.152162 0 26 Offer C Yes 9.09 Yes Yes Fiber Optic 12 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.15 2277.65 0 0 236.34 2513.99 Churned Other Don't know +6007-TCTST Female 57 Yes 2 Salinas 93901 36.64152 -121.622188 9 72 None Yes 12.29 Yes Yes Fiber Optic 24 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.8 8476.5 0 0 884.88 9361.38 Stayed +6008-NAIXK Male 72 No 0 Pine Grove 95665 38.400264 -120.641274 0 54 None No Yes DSL 26 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 55.45 2966.95 0 0 0 2966.95 Stayed +6010-DDPPW Male 61 Yes 0 Newport Coast 92657 33.603282 -117.821841 7 70 Offer A Yes 9.03 Yes No Two Year No Bank Withdrawal 25.15 1940.85 0 0 632.1 2572.95 Stayed +6013-BHCAW Male 27 Yes 3 San Jose 95117 37.311088 -121.961786 1 61 None Yes 32.96 Yes Yes DSL 41 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 81 4976.15 0 0 2010.56 6986.71 Stayed +6015-VVHHE Female 68 No 0 Los Angeles 90039 34.110845 -118.259595 0 5 None Yes 41.83 Yes Yes Fiber Optic 25 No No No No Yes No No Yes Month-to-Month Yes Credit Card 83.15 446.05 0 0 209.15 655.2 Churned Dissatisfaction Service dissatisfaction +6016-LVTJQ Female 39 Yes 1 Long Beach 90805 33.864622 -118.179626 7 34 None Yes 9.66 No No Month-to-Month No Credit Card 20.65 716.4 0 0 328.44 1044.84 Stayed +6016-NXBNJ Male 53 No 0 Orange Cove 93646 36.633498 -119.298895 0 35 None Yes 7.74 No No One Year Yes Credit Card 19.15 638 0 0 270.9 908.9 Stayed +6017-PPLPX Male 47 Yes 0 Daly City 94014 37.691561 -122.445202 1 20 None Yes 16.49 No Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.45 1470.95 0 0 329.8 1800.75 Churned Competitor Competitor had better devices +6022-KOUQO Female 51 Yes 2 Eagleville 96110 41.280341 -120.150381 4 2 Offer E No Yes Cable 27 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 29.05 44.75 0 0 0 44.75 Joined +6022-UGGSO Female 70 No 0 Citrus Heights 95610 38.69508 -121.271616 0 32 Offer C Yes 33.22 No Yes Fiber Optic 9 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.4 2276.95 44.31 0 1063.04 3295.68 Churned Competitor Competitor had better devices +6023-GSSXW Female 27 Yes 0 Wofford Heights 93285 35.690535 -118.552784 1 69 None Yes 2.73 No Yes DSL 69 No Yes No No No Yes Yes Yes Two Year Yes Credit Card 61.45 4131.2 0 0 188.37 4319.57 Stayed +6023-YEBUP Male 32 No 0 Stockton 95210 38.033219 -121.297433 0 3 Offer E Yes 11.94 Yes Yes Cable 30 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 100.95 329.95 0 10 35.82 375.77 Churned Competitor Competitor had better devices +6024-RUGGH Male 22 Yes 2 San Francisco 94112 37.720498 -122.443119 1 72 None Yes 28.06 Yes No Two Year Yes Bank Withdrawal 25.2 1798.9 0 0 2020.32 3819.22 Stayed +6029-CSMJE Male 63 No 0 Forest Ranch 95942 40.077028 -121.494168 0 17 None No Yes Cable 11 No No No No No No No Yes Month-to-Month Yes Mailed Check 25.65 440.2 0 0 0 440.2 Stayed +6029-WTIPC Male 73 No 0 San Diego 92109 32.787836 -117.232376 0 37 Offer C Yes 38.06 Yes Yes Fiber Optic 19 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.1 3744.05 0 0 1408.22 5152.27 Churned Competitor Competitor made better offer +6030-REHUX Female 76 Yes 0 Fountain Valley 92708 33.712036 -117.950113 6 28 Offer C Yes 45.67 Yes Yes Fiber Optic 8 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 110.85 3204.4 0 0 1278.76 4483.16 Stayed +6032-IGALN Female 35 No 0 Granite Bay 95746 38.749466 -121.184196 0 1 None No Yes Cable 28 No No No No No No No Yes Month-to-Month Yes Mailed Check 25.1 25.1 0 0 0 25.1 Churned Competitor Competitor had better devices +6032-KRXXO Male 33 No 0 San Diego 92130 32.957195 -117.202542 0 30 None Yes 30.06 No Yes Fiber Optic 19 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.25 2755.35 0 0 901.8 3657.15 Churned Competitor Competitor made better offer +6034-YMTOB Female 62 No 0 Arcadia 91007 34.128284 -118.047732 0 5 None Yes 29.75 No Yes Fiber Optic 6 No No No Yes No No No Yes Month-to-Month Yes Credit Card 75.65 399.45 0 0 148.75 548.2 Stayed +6034-ZRYCV Female 51 Yes 0 Sacramento 95837 38.691607 -121.602284 1 72 Offer A No Yes Cable 15 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 54.2 3937.45 0 0 0 3937.45 Churned Competitor Competitor offered more data +6035-BXTTY Female 69 No 0 Rancho Santa Fe 92067 33.012751 -117.200617 0 32 None Yes 19.92 No Yes DSL 14 No Yes No Yes No No No No One Year No Bank Withdrawal 54.65 1830.1 0 10 637.44 2477.54 Stayed +6035-RIIOM Female 39 No 0 Janesville 96114 40.294034 -120.512622 0 54 None Yes 31.55 Yes Yes Fiber Optic 8 No Yes No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 97.2 5129.45 0 0 1703.7 6833.15 Stayed +6036-TTFYU Female 48 Yes 0 Thousand Oaks 91362 34.191842 -118.822796 1 16 None Yes 46.86 No No Month-to-Month No Credit Card 19.6 314.45 26.83 0 749.76 1037.38 Stayed +6038-GCYEC Female 25 No 0 Palm Desert 92211 33.762759 -116.324817 0 24 Offer C No Yes DSL 52 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 54.15 1240.25 0 0 0 1240.25 Churned Competitor Competitor had better devices +6040-CGACY Female 48 No 0 Blairsden Graeagle 96103 39.783747 -120.661032 0 15 None Yes 39.87 No No Month-to-Month No Credit Card 19.6 299.4 0 0 598.05 897.45 Stayed +6047-SUHPR Male 60 Yes 2 Woodlake 93286 36.464635 -119.094348 5 39 None Yes 13.8 No Yes DSL 13 Yes Yes Yes No No No No No One Year No Bank Withdrawal 59.8 2343.85 0 140 538.2 3022.05 Stayed +6047-YHPVI Male 56 No 3 Los Angeles 90039 34.110845 -118.259595 0 5 None Yes 12.6 No Yes Fiber Optic 58 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.7 316.9 0 0 63 379.9 Churned Competitor Competitor had better devices +6048-NJXHX Male 21 Yes 0 Apple Valley 92308 34.424926 -117.184503 1 41 Offer B Yes 35.46 No No Two Year Yes Bank Withdrawal 19.75 899.45 0 0 1453.86 2353.31 Stayed +6048-QBXKL Female 68 No 0 Madison 95653 38.674276 -121.961866 0 2 Offer E Yes 31.74 Yes Yes DSL 25 No Yes No No No No No Yes Month-to-Month Yes Credit Card 56.55 118.25 0 0 63.48 181.73 Joined +6048-UWKAL Female 73 Yes 0 Beale Afb 95903 39.125311 -121.392283 2 69 None Yes 19.39 Yes Yes Fiber Optic 13 No Yes No Yes Yes Yes Yes Yes Two Year No Credit Card 105.4 6998.95 0 0 1337.91 8336.86 Stayed +6050-FFXES Female 51 Yes 0 Garden Grove 92844 33.766476 -117.969795 3 69 None Yes 14.69 Yes Yes Fiber Optic 6 No No Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 105.35 7240.65 0 50 1013.61 8304.26 Stayed +6050-IJRHS Female 47 Yes 1 Chino Hills 91709 33.942895 -117.725644 2 70 Offer A Yes 5.93 Yes Yes Fiber Optic 19 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.5 7397 0 0 415.1 7812.1 Stayed +6051-PTVNS Female 31 Yes 1 Bodfish 93205 35.523991 -118.400432 0 55 Offer B Yes 27.7 No No One Year No Credit Card 19.15 998.1 0 0 1523.5 2521.6 Stayed +6060-DRTNL Female 66 No 0 San Jacinto 92583 33.796568 -116.924723 0 5 None Yes 27.35 No Yes Fiber Optic 27 No No Yes No Yes No No No Month-to-Month Yes Credit Card 84.85 415.55 0 20 136.75 572.3 Churned Competitor Competitor had better devices +6060-QBMGV Male 30 Yes 0 Pasadena 91106 34.139402 -118.128658 9 70 Offer A Yes 3.51 No No Two Year No Credit Card 19.85 1433.8 45.47 0 245.7 1634.03 Stayed +6061-GWWAV Male 44 No 1 Fresno 93726 36.793601 -119.761131 0 41 None Yes 13.76 No Yes Cable 11 Yes Yes Yes No Yes No No Yes One Year No Credit Card 70.2 2894.55 0 0 564.16 3458.71 Stayed +6061-PQHMK Female 50 No 0 Los Angeles 90006 34.048013 -118.293953 0 25 None Yes 1.36 No No One Year No Credit Card 19.9 527.5 0 0 34 561.5 Stayed +6064-PUPMC Male 59 Yes 2 Loyalton 96118 39.637471 -120.226338 4 23 None Yes 37.86 No Yes DSL 30 Yes No No Yes No No No Yes One Year No Credit Card 57.2 1423.35 0 0 870.78 2294.13 Stayed +6064-ZATLR Female 44 No 0 Llano 93544 34.500091 -117.765862 0 27 None Yes 10.55 No Yes DSL 29 Yes Yes No No No No No Yes Two Year No Bank Withdrawal 52.85 1498.65 0 0 284.85 1783.5 Stayed +6067-NGCEU Female 50 No 0 Topanga 90290 34.115192 -118.61017 0 65 None Yes 41.78 Yes Yes Fiber Optic 14 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card -3 7107 0 0 2715.7 9822.7 Stayed +6072-NUQCB Male 50 Yes 2 Villa Park 92861 33.817473 -117.810462 1 22 Offer D Yes 37.7 No No One Year No Bank Withdrawal 20.25 488.25 0 0 829.4 1317.65 Stayed +6075-QMNRR Female 33 No 0 Doyle 96109 40.012675 -120.101857 0 52 Offer B Yes 38.93 No Yes DSL 8 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.75 2535.55 0 0 2024.36 4559.91 Stayed +6075-SLNIL Male 47 No 0 Desert Center 92239 33.889605 -115.257009 0 38 Offer C Yes 6.71 Yes Yes Fiber Optic 11 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 95.1 3691.2 0 0 254.98 3946.18 Stayed +6077-BDPXA Female 56 No 0 Merced 95340 37.255637 -120.493537 0 3 None Yes 5.63 No Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.15 194.2 0 0 16.89 211.09 Joined +6078-VESFR Male 78 Yes 0 Vista 92084 33.22784 -117.200024 1 13 None Yes 36.57 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.45 849.1 0 0 475.41 1324.51 Stayed +6080-LNESI Male 63 No 0 Hercules 94547 37.991259 -122.214945 0 51 Offer B Yes 18.07 Yes No Two Year No Credit Card 24.75 1234.6 0 0 921.57 2156.17 Stayed +6080-TCMYC Male 55 Yes 3 Rosemead 91770 34.065108 -118.082791 4 40 None Yes 3.52 Yes Yes Fiber Optic 56 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 81.2 3292.3 0 0 140.8 3433.1 Stayed +6082-GLJIX Male 50 No 0 Holtville 92250 32.811001 -115.152865 0 18 Offer D Yes 31.33 No No Month-to-Month No Credit Card 19.25 331.35 0 0 563.94 895.29 Stayed +6082-OQFBA Male 62 Yes 0 Victorville 92394 34.567058 -117.362329 2 23 Offer D Yes 24.88 No No One Year No Mailed Check 19.65 436.9 0 0 572.24 1009.14 Stayed +6086-ESGRL Female 53 No 0 Brea 92821 33.930199 -117.862898 0 1 Offer E Yes 4.67 No Yes Fiber Optic 11 No No No No No Yes Yes Yes Month-to-Month No Credit Card -7 80.15 0 0 4.67 84.82 Churned Attitude Attitude of support person +6087-MVHJH Female 44 No 0 French Camp 95231 37.873283 -121.292034 0 16 Offer D Yes 17.8 Yes Yes Fiber Optic 5 No No Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 88.45 1422.1 0 140 284.8 1846.9 Churned Other Don't know +6087-YPWHO Male 56 Yes 0 Raymond 93653 37.252057 -119.95783 1 72 Offer A Yes 17.31 Yes Yes DSL 17 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 68.15 4808.7 0 0 1246.32 6055.02 Stayed +6088-BXMRG Female 59 Yes 1 Cabazon 92230 33.929812 -116.76058 2 32 None Yes 24.04 Yes Yes Fiber Optic 22 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.85 3089.6 0 0 769.28 3858.88 Stayed +6092-QZVPP Male 27 No 0 Fresno 93704 36.799648 -119.801247 0 36 Offer C Yes 42.51 No Yes Cable 52 Yes No Yes Yes Yes Yes Yes No Month-to-Month Yes Credit Card 79.2 2854.95 0 40 1530.36 4425.31 Stayed +6094-ZIVKX Female 45 No 0 Inglewood 90302 33.975332 -118.355252 0 68 Offer A Yes 17.41 No Yes Cable 27 Yes No Yes No No No No Yes One Year Yes Credit Card 54.45 3674.95 0 0 1183.88 4858.83 Stayed +6096-EGVTU Female 50 Yes 1 San Jose 95120 37.186141 -121.843554 6 64 None Yes 19.23 Yes No One Year No Credit Card 24.9 1595.5 0 0 1230.72 2826.22 Stayed +6097-EQISJ Female 41 Yes 0 Los Angeles 90058 34.001617 -118.222274 1 66 Offer A Yes 48.77 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes No One Year Yes Credit Card 102.45 6615.15 0 130 3218.82 9963.97 Churned Competitor Competitor had better devices +6100-FJZDG Male 49 Yes 0 Olema 94950 38.052209 -122.775567 10 26 None Yes 45.28 No No One Year Yes Bank Withdrawal 20.05 505.9 0 0 1177.28 1683.18 Stayed +6100-QQHEB Male 42 Yes 0 San Jose 95121 37.304681 -121.809955 1 17 Offer D Yes 17.71 Yes Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.55 1515.1 0 0 301.07 1816.17 Churned Other Moved +6101-IMRMM Male 53 No 0 El Segundo 90245 33.917145 -118.401554 0 6 Offer E Yes 16.58 No Yes Fiber Optic 17 No No Yes No Yes Yes Yes No Month-to-Month No Mailed Check 94.5 575.45 0 10 99.48 684.93 Churned Dissatisfaction Network reliability +6103-BOCOU Female 37 No 0 San Francisco 94117 37.770533 -122.445121 0 26 Offer C Yes 20.64 Yes Yes Fiber Optic 22 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 80.7 2193 0 0 536.64 2729.64 Stayed +6103-LIANB Male 49 Yes 1 Westminster 92683 33.752591 -117.993661 3 59 None Yes 41.09 Yes Yes Fiber Optic 16 No No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 99.5 5861.75 0 0 2424.31 8286.06 Stayed +6103-QCKFX Female 36 Yes 3 Big Bar 96010 40.775272 -123.287414 10 44 Offer B Yes 43.7 No Yes DSL 75 Yes No No Yes No No No No Month-to-Month No Bank Withdrawal 56.25 2419.55 14.78 40 1922.8 4367.57 Stayed +6108-OQZDQ Female 21 Yes 0 Keene 93531 35.214982 -118.59049 4 4 Offer E Yes 9.98 Yes Yes Fiber Optic 51 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.95 384.5 0 0 39.92 424.42 Churned Attitude Attitude of service provider +6110-OHIHY Male 33 No 0 Burney 96013 40.946785 -121.719489 0 3 Offer E Yes 49.76 No Yes Fiber Optic 3 No No No No Yes No No No Month-to-Month No Bank Withdrawal 79.25 267.6 0 10 149.28 426.88 Churned Competitor Competitor offered higher download speeds +6112-KTHFQ Female 50 No 0 Loleta 95551 40.665952 -124.240051 0 13 Offer D Yes 21.36 No No Month-to-Month Yes Credit Card 19.3 279.3 0 0 277.68 556.98 Stayed +6114-TCFID Female 47 No 0 Pismo Beach 93449 35.165668 -120.655842 0 29 None No Yes Cable 28 Yes Yes No Yes No No No Yes One Year No Credit Card 39.5 1082.75 0 0 0 1082.75 Stayed +6115-ZTBFQ Female 56 Yes 0 Alamo 94507 37.855717 -121.994813 6 72 None No Yes DSL 4 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 65.5 4919.7 0 0 0 4919.7 Stayed +6116-RFVHN Female 20 Yes 0 Roseville 95747 38.784329 -121.373245 10 34 Offer C Yes 35.29 Yes Yes Fiber Optic 47 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.45 3414.65 0 0 1199.86 4614.51 Stayed +6119-SPUDB Male 40 No 0 Woodland 95695 38.71967 -121.862416 0 46 Offer B No Yes DSL 2 Yes No Yes Yes No No No Yes Two Year No Credit Card 38.25 1755.35 0 0 0 1755.35 Stayed +6120-RJKLU Female 69 Yes 0 Sierra Madre 91024 34.168686 -118.057505 9 62 Offer B Yes 24.62 No Yes DSL 29 Yes No Yes Yes Yes Yes No Yes Two Year Yes Credit Card 79.95 4819.75 0 0 1526.44 6346.19 Stayed +6121-TNHBO Female 71 No 0 Sacramento 95822 38.512569 -121.495184 0 63 Offer B Yes 15.62 Yes Yes DSL 18 Yes Yes Yes Yes Yes No No Yes One Year No Bank Withdrawal 83 5243.05 0 0 984.06 6227.11 Stayed +6121-VZNQB Female 35 No 0 Bolinas 94924 37.943087 -122.72379 0 1 None Yes 34.79 No No Month-to-Month Yes Credit Card 19.1 19.1 0 0 34.79 53.89 Churned Competitor Competitor made better offer +6122-EFVKN Male 44 No 0 San Diego 92123 32.808814 -117.134694 0 24 None No Yes Cable 20 Yes No No Yes No No No Yes Two Year No Credit Card 35.75 830.8 0 0 0 830.8 Stayed +6122-LJADA Male 31 Yes 1 Lower Lake 95457 38.925545 -122.549083 7 70 None Yes 2.5 Yes Yes Cable 13 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.15 6237.05 0 0 175 6412.05 Stayed +6124-ACRHJ Female 59 No 0 San Mateo 94403 37.538309 -122.305109 0 1 None Yes 41.28 No No Month-to-Month No Credit Card 19.75 19.75 0 0 41.28 61.03 Joined +6127-ISGTU Female 34 Yes 0 Garden Valley 95633 38.852544 -120.837669 1 16 None Yes 6.82 Yes Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.95 1378.25 0 0 109.12 1487.37 Churned Attitude Attitude of support person +6127-IYJOZ Male 71 No 0 Studio City 91604 34.139082 -118.39275 0 1 None Yes 40.38 No Yes DSL 6 No No No No No No No Yes Month-to-Month Yes Credit Card 45.85 45.85 0 0 40.38 86.23 Joined +6128-AQBMT Male 65 Yes 0 Nicasio 94946 38.065359 -122.665566 8 41 Offer B No Yes Cable 9 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 53.95 2215.4 0 0 0 2215.4 Stayed +6128-CZOMY Female 43 No 0 Alpine 91901 32.827184 -116.703729 0 1 None Yes 36.99 No Yes Cable 22 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.65 45.65 0 0 36.99 82.64 Churned Competitor Competitor offered higher download speeds +6128-DAFVY Female 58 No 0 Willits 95490 39.492046 -123.375818 0 56 None No Yes DSL 23 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 44.85 2564.95 0 0 0 2564.95 Stayed +6131-FOYAS Male 48 No 0 San Lorenzo 94580 37.676249 -122.132415 0 35 None Yes 20.61 Yes Yes DSL 16 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 59.6 2094.9 0 0 721.35 2816.25 Stayed +6131-IUNXN Female 47 Yes 2 Huntington Beach 92646 33.666301 -117.969501 6 19 None Yes 46.91 No No Month-to-Month No Mailed Check 20.2 382.2 0 0 891.29 1273.49 Stayed +6131-JLWZM Female 27 No 0 San Francisco 94131 37.746699 -122.442833 0 13 Offer D Yes 22.01 No No Month-to-Month Yes Credit Card 20.3 275.4 0 0 286.13 561.53 Stayed +6133-OZILE Female 45 No 0 Santa Monica 90403 34.031529 -118.491156 0 18 Offer D No Yes DSL 11 No No Yes Yes No No No No Month-to-Month Yes Bank Withdrawal 35.2 607.3 0 50 0 657.3 Stayed +6134-KWTBV Male 43 No 0 Covina 91724 34.08111 -117.853935 0 62 None Yes 48.93 Yes No Two Year No Bank Withdrawal 23.4 1429.65 0 0 3033.66 4463.31 Stayed +6135-OZQVA Female 46 No 0 Santa Clarita 91350 34.502432 -118.41459 0 7 Offer E Yes 40.42 Yes Yes Cable 17 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 53.65 404.35 0 0 282.94 687.29 Stayed +6137-MFAJN Female 62 No 0 Los Angeles 90008 34.008293 -118.346766 0 48 None No Yes Cable 23 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 44.8 2104.55 0 0 0 2104.55 Stayed +6137-NICCO Female 39 Yes 2 Perris 92571 33.828289 -117.201666 7 6 None Yes 41.29 Yes Yes Fiber Optic 19 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 94.05 518.75 0 0 247.74 766.49 Stayed +6139-ZZRBQ Male 79 No 0 Granite Bay 95746 38.749466 -121.184196 0 64 None Yes 4.99 No No Two Year Yes Bank Withdrawal 20.05 1198.05 0 0 319.36 1517.41 Stayed +6140-QNRQQ Male 42 No 0 Santa Barbara 93103 34.438581 -119.685368 0 1 Offer E Yes 17.27 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Mailed Check 71.55 71.55 0 0 17.27 88.82 Churned Competitor Competitor had better devices +6141-OOXUQ Male 43 No 0 San Bernardino 92411 34.122501 -117.320138 0 1 Offer E Yes 17.25 No No Month-to-Month No Mailed Check 19.65 19.65 0 0 17.25 36.9 Churned Dissatisfaction Service dissatisfaction +6142-VSJQO Female 27 Yes 3 Homeland 92548 33.761894 -117.120868 0 1 None Yes 40.42 No Yes Cable 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.35 44.35 0 0 40.42 84.77 Churned Attitude Attitude of support person +6143-JQKEA Male 34 No 0 Adelanto 92301 34.667815 -117.536183 0 10 None Yes 15.45 No Yes Cable 22 No No No No No No No Yes Month-to-Month Yes Credit Card 45.8 436.2 0 0 154.5 590.7 Stayed +6145-NNPNO Female 45 No 0 Santa Rosa 95404 38.526941 -122.709096 0 1 Offer E Yes 9.82 No Yes Cable 13 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.15 44.15 0 0 9.82 53.97 Joined +6147-CBCRA Female 34 Yes 0 Wofford Heights 93285 35.690535 -118.552784 5 33 None Yes 4.15 No No Month-to-Month No Credit Card 20.05 669.45 0 0 136.95 806.4 Stayed +6152-ONASV Female 49 Yes 0 Landers 92285 34.341737 -116.539416 4 68 Offer A Yes 41.46 Yes Yes DSL 30 Yes No No Yes No No No No One Year No Bank Withdrawal 58.25 3975.7 0 140 2819.28 6934.98 Stayed +6156-UZDLF Female 19 No 0 Pleasant Hill 94523 37.95338 -122.076886 0 26 Offer C Yes 45.09 No Yes Fiber Optic 41 Yes No Yes Yes No No No No One Year Yes Credit Card 87.15 2274.1 0 20 1172.34 3466.44 Stayed +6158-DWPZT Male 53 Yes 0 Avery 95224 38.208336 -120.339938 1 9 Offer E No Yes DSL 15 No No No No No No No Yes One Year No Bank Withdrawal 24.1 259.8 0 0 0 259.8 Churned Competitor Competitor offered more data +6158-HDPXZ Male 31 No 0 San Diego 92128 33.000269 -117.072093 0 1 None No Yes DSL 13 No No No No No No No Yes Month-to-Month No Credit Card 25.35 25.35 0 0 0 25.35 Joined +6161-ERDGD Male 57 Yes 3 Santa Maria 93458 34.95934 -120.490081 0 71 Offer A Yes 23.41 Yes Yes DSL 53 Yes No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 85.45 6300.85 0 0 1662.11 7962.96 Stayed +6161-UUUTA Male 77 No 0 Stockton 95206 37.902422 -121.440029 0 3 None Yes 2.98 No Yes Fiber Optic 3 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.9 260.9 0 0 8.94 269.84 Churned Price Price too high +6164-HAQTX Male 46 No 0 Boonville 95415 39.025867 -123.381544 0 71 None No Yes DSL 20 Yes Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 53.95 3888.65 0 0 0 3888.65 Stayed +6164-HXUGH Female 40 Yes 1 Raymond 93653 37.252057 -119.95783 1 6 Offer E Yes 6.48 No No Month-to-Month No Credit Card 19.85 119.3 0 0 38.88 158.18 Stayed +6166-ILMNY Female 46 No 0 Tomales 94971 38.240769 -122.901041 0 2 None Yes 26.44 No Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.75 144.55 0 0 52.88 197.43 Churned Competitor Competitor had better devices +6166-YIPFO Male 33 Yes 0 Douglas City 96024 40.586588 -122.903677 8 72 Offer A No Yes DSL 12 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 64.7 4746.05 0 140 0 4886.05 Stayed +6168-WFVVF Female 69 No 0 San Diego 92126 32.886925 -117.152162 0 3 None Yes 5.54 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 235.5 0 0 16.62 252.12 Churned Competitor Competitor made better offer +6168-YBYNP Male 19 No 0 Newhall 91321 34.370378 -118.504118 0 59 Offer B Yes 48.12 Yes Yes Fiber Optic 51 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 111.35 6519.75 0 0 2839.08 9358.83 Stayed +6169-PGNCD Female 61 No 0 Westwood 96137 40.271535 -121.018087 0 57 None Yes 6.45 No Yes DSL 3 Yes Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 74.3 4166.35 0 0 367.65 4534 Stayed +6169-PPETC Male 42 Yes 1 Brentwood 94513 37.908242 -121.682472 8 35 None Yes 47.33 No No Two Year No Bank Withdrawal 20.5 759.35 0 0 1656.55 2415.9 Stayed +6171-ZTVYB Male 42 Yes 0 San Diego 92104 32.741499 -117.127409 1 43 None Yes 26.1 Yes Yes DSL 17 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 66.25 2907.35 6.41 0 1122.3 4023.24 Stayed +6172-FECYY Male 55 Yes 0 Antioch 94509 37.980057 -121.801599 1 49 Offer B Yes 39.6 Yes Yes Fiber Optic 20 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 84.5 4254.85 0 0 1940.4 6195.25 Churned Competitor Competitor offered more data +6173-GOLSU Male 79 Yes 0 Oak View 93022 34.404544 -119.302118 4 67 Offer A Yes 7.2 Yes Yes Fiber Optic 23 No No No No Yes Yes No Yes Two Year Yes Credit Card 94.65 6079 0 0 482.4 6561.4 Stayed +6173-ITPWD Male 26 Yes 0 Heber 92249 32.730583 -115.501083 1 47 Offer B Yes 17.54 Yes Yes Fiber Optic 59 No Yes Yes No No No Yes No Month-to-Month Yes Bank Withdrawal 83.35 4065 0 140 824.38 5029.38 Churned Dissatisfaction Product dissatisfaction +6174-NRBTZ Male 44 No 0 Murrieta 92563 33.581045 -117.14719 0 46 None No Yes Cable 19 Yes No No No No No No Yes One Year Yes Bank Withdrawal 30.75 1489.3 0 0 0 1489.3 Stayed +6175-IRFIT Male 32 No 0 Bangor 95914 39.396585 -121.38029 0 5 None Yes 32.91 No Yes Fiber Optic 24 No No No No No Yes Yes No Month-to-Month No Credit Card 78.75 426.35 0 10 164.55 600.9 Stayed +6176-YJWAS Male 43 Yes 0 Potter Valley 95469 39.408634 -123.045516 1 72 Offer A Yes 38.3 Yes Yes Fiber Optic 3 Yes Yes Yes No Yes No No Yes Two Year Yes Credit Card 97.95 7114.25 0 0 2757.6 9871.85 Stayed +6177-PEVRA Female 58 No 0 Corcoran 93212 36.04533 -119.532424 0 48 None Yes 13.03 No Yes DSL 5 Yes Yes No No No No No Yes Two Year No Credit Card 55.5 2627.35 0 0 625.44 3252.79 Stayed +6178-KFNHS Female 34 No 0 Hughson 95326 37.5923 -120.853288 0 12 Offer D Yes 35.8 Yes Yes Fiber Optic 25 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 78.3 909.25 0 0 429.6 1338.85 Churned Competitor Competitor offered higher download speeds +6179-GJPSO Female 67 No 0 Escondido 92027 33.141265 -116.967221 0 43 None Yes 31.83 No Yes Fiber Optic 10 Yes Yes No Yes Yes Yes No Yes Month-to-Month Yes Credit Card 108.15 4600.7 0 0 1368.69 5969.39 Churned Competitor Competitor made better offer +6180-YBIQI Male 35 No 0 Santa Monica 90404 34.026334 -118.474222 0 5 Offer E No Yes DSL 21 No No No No No No No Yes Month-to-Month No Credit Card 24.3 100.2 0 0 0 100.2 Stayed +6181-AXXYF Male 54 Yes 2 Pico Rivera 90660 33.989524 -118.089299 3 72 Offer A Yes 47.69 Yes No Two Year No Credit Card 24.75 1859.1 0 0 3433.68 5292.78 Stayed +6184-DYUOB Female 28 Yes 0 Palermo 95968 39.435756 -121.552071 5 3 None Yes 41.9 No No Month-to-Month Yes Credit Card 19.6 55.25 0 0 125.7 180.95 Joined +6185-TASNN Male 71 No 0 Chula Vista 91913 32.64164 -116.985026 0 1 Offer E Yes 11.51 No Yes DSL 21 No No No No No No No Yes Two Year No Bank Withdrawal 46.3 46.3 0 0 11.51 57.81 Joined +6188-UXBBR Female 47 Yes 0 Fresno 93720 36.878709 -119.7645 1 38 Offer C Yes 10.54 No No One Year Yes Credit Card 20.25 814.75 0 0 400.52 1215.27 Stayed +6194-HBGQN Male 22 No 0 Taft 93268 35.184837 -119.402525 0 51 None Yes 34.75 Yes Yes Cable 59 Yes Yes Yes Yes Yes No No Yes One Year Yes Credit Card 81.15 4126.2 0 0 1772.25 5898.45 Stayed +6195-MELTI Male 57 No 0 Pleasant Hill 94523 37.95338 -122.076886 0 57 None Yes 9.32 No Yes DSL 20 No Yes No Yes No No No Yes One Year Yes Credit Card 54.65 3134.7 0 0 531.24 3665.94 Stayed +6196-HBOBZ Male 31 Yes 0 Winnetka 91306 34.209532 -118.577563 9 65 None Yes 30.44 Yes Yes Fiber Optic 20 Yes Yes Yes No Yes No No Yes Two Year Yes Bank Withdrawal 99.35 6347.55 0 0 1978.6 8326.15 Stayed +6198-PNNSZ Female 54 Yes 0 Valley Springs 95252 38.156971 -120.849231 9 56 Offer B Yes 37.76 Yes Yes Fiber Optic 21 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 109.8 6109.65 0 0 2114.56 8224.21 Stayed +6198-RTPMF Female 46 Yes 0 Oregon House 95962 39.342587 -121.249833 10 17 Offer D Yes 9.22 Yes Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 92.6 1579.7 0 0 156.74 1736.44 Stayed +6198-ZFIOJ Female 50 No 0 Willits 95490 39.492046 -123.375818 0 5 None Yes 19.3 Yes Yes Fiber Optic 25 No No No No No No No No Month-to-Month No Bank Withdrawal 75.6 402.5 0 10 96.5 509 Stayed +6199-IPCAO Female 62 Yes 2 Tehachapi 93561 35.073777 -118.652112 8 29 None Yes 5.35 Yes No Two Year No Credit Card 26.1 692.55 0 0 155.15 847.7 Stayed +6199-IWKGC Female 71 Yes 0 Benton 93512 37.653947 -118.231443 5 46 None Yes 21.46 Yes Yes Fiber Optic 15 No No No Yes Yes Yes No Yes One Year No Bank Withdrawal 100.25 4753.85 0 0 987.16 5741.01 Stayed +6202-DYYFX Female 64 No 0 West Covina 91792 34.024405 -117.898722 0 22 Offer D Yes 19.72 Yes Yes Fiber Optic 5 No No No No No No No Yes One Year Yes Credit Card -5 1783.6 0 0 433.84 2217.44 Stayed +6202-JVYEU Male 28 No 0 Chino 91710 33.990646 -117.663025 0 9 None Yes 4.02 No No One Year Yes Bank Withdrawal 19.9 164.6 0 0 36.18 200.78 Stayed +6203-HBZPA Male 57 No 0 Forestville 95436 38.499302 -122.92444 0 52 None No Yes DSL 18 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 63.9 3334.95 0 0 0 3334.95 Stayed +6204-IEUXJ Female 30 No 0 Yorba Linda 92886 33.897253 -117.792202 0 3 Offer E Yes 40.67 No Yes Fiber Optic 58 No No Yes Yes No No No Yes Month-to-Month No Credit Card 80.1 217.55 0 0 122.01 339.56 Churned Attitude Attitude of service provider +6207-WIOLX Female 27 Yes 0 Avalon 90704 33.391181 -118.421305 6 25 Offer C No Yes DSL 48 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 58.6 1502.65 4.48 0 0 1498.17 Churned Attitude Attitude of support person +6210-KBBPI Male 67 No 0 West Covina 91790 34.066964 -117.937007 0 9 None Yes 10.66 Yes Yes Fiber Optic 15 No Yes No No Yes Yes No Yes Month-to-Month Yes Credit Card 99.45 919.4 0 0 95.94 1015.34 Churned Competitor Competitor had better devices +6211-WHMYA Female 77 No 0 Chula Vista 91915 32.605012 -116.97595 0 64 None No Yes DSL 21 No Yes No Yes Yes No No No Month-to-Month Yes Bank Withdrawal 43.85 2751 0 30 0 2781 Stayed +6211-WWLTF Male 46 Yes 0 Oakhurst 93644 37.648647 -119.231447 3 63 Offer B Yes 26.81 No Yes Fiber Optic 6 Yes No Yes No Yes Yes Yes Yes Two Year No Credit Card 99.7 6330.4 0 0 1689.03 8019.43 Stayed +6212-ATMLK Female 42 No 0 Rancho Cucamonga 91701 34.132275 -117.611478 0 50 None Yes 49.14 Yes Yes Fiber Optic 6 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 95.7 4729.75 0 140 2457 7326.75 Stayed +6214-EDAKZ Female 32 Yes 1 Elverta 95626 38.734997 -121.463719 1 22 None Yes 5.26 No Yes DSL 19 No Yes No Yes No No No No Month-to-Month No Bank Withdrawal 55.15 1206.05 0 30 115.72 1351.77 Churned Dissatisfaction Service dissatisfaction +6215-NQCPY Male 53 No 0 Yreka 96097 41.764869 -122.671316 0 15 Offer D Yes 10.12 Yes Yes Fiber Optic 15 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.7 1566.75 0 0 151.8 1718.55 Stayed +6217-KDYWC Male 58 No 0 Lomita 90717 33.794209 -118.317354 0 57 None Yes 5.71 No No Two Year Yes Credit Card 19.6 1170.55 0 0 325.47 1496.02 Stayed +6217-TOWGS Female 29 Yes 0 San Jose 95113 37.333851 -121.891147 5 17 Offer D Yes 7.6 Yes Yes DSL 52 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 75.4 1322.55 0 0 129.2 1451.75 Stayed +6218-KNUBD Male 58 No 0 Lodi 95242 38.128087 -121.4078 0 6 None Yes 10.88 No Yes Cable 8 No Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 59.45 357.6 0 0 65.28 422.88 Stayed +6221-AVQYL Male 37 No 0 Glendale 91203 34.153338 -118.262974 0 2 None Yes 2.96 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Credit Card 73.25 131.05 0 0 5.92 136.97 Churned Price Price too high +6223-DHJGV Female 56 No 0 Los Angeles 90056 33.987945 -118.370442 0 42 None Yes 23.25 No No One Year Yes Credit Card 20.65 958.1 0 0 976.5 1934.6 Stayed +6227-FBDXH Male 50 Yes 0 Essex 92332 34.9436 -115.287901 10 69 Offer A Yes 3.81 Yes Yes Fiber Optic 4 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 99.5 6841.45 0 0 262.89 7104.34 Stayed +6227-HWPWX Female 40 No 0 Victorville 92392 34.486835 -117.362274 0 15 Offer D Yes 4.67 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69 994.8 0 0 70.05 1064.85 Churned Competitor Competitor had better devices +6229-LSCKB Male 69 No 0 Encino 91436 34.152875 -118.486056 0 6 Offer E Yes 48.32 No Yes Fiber Optic 11 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.7 497.6 0 0 289.92 787.52 Stayed +6229-UOLQL Male 24 Yes 2 White Water 92282 33.972293 -116.654195 8 56 Offer B No Yes Cable 41 Yes Yes No Yes Yes No No Yes One Year Yes Credit Card 52 2884.9 0 0 0 2884.9 Stayed +6230-BSUXY Female 71 No 0 Paramount 90723 33.897122 -118.164432 0 1 None Yes 42.5 No Yes Fiber Optic 8 No No Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 85 85 0 0 42.5 127.5 Churned Dissatisfaction Network reliability +6231-WFGFH Male 39 Yes 2 Benicia 94510 38.113533 -122.11926 4 4 None Yes 3.63 No No Month-to-Month Yes Mailed Check 20.5 77.6 0 0 14.52 92.12 Stayed +6233-HXJMX Female 42 No 0 Alpine 91901 32.827184 -116.703729 0 45 Offer B Yes 13.82 Yes Yes Fiber Optic 8 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 89.3 4192.15 0 0 621.9 4814.05 Stayed +6234-PFPXL Male 42 Yes 0 Sacramento 95829 38.486502 -121.334051 6 22 None Yes 35.62 Yes Yes Fiber Optic 29 Yes No No Yes Yes No No Yes Month-to-Month No Credit Card 95.9 2234.95 0 0 783.64 3018.59 Stayed +6234-RAAPL Female 60 Yes 0 Los Angeles 90038 34.088017 -118.327168 7 72 None Yes 23.66 Yes Yes Fiber Optic 26 Yes Yes No Yes Yes No No Yes Two Year No Bank Withdrawal 99.9 7251.7 0 0 1703.52 8955.22 Stayed +6235-VDHOM Female 77 No 0 Riverside 92509 34.004379 -117.447864 0 5 Offer E No Yes DSL 26 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 28.45 131.05 0 0 0 131.05 Churned Dissatisfaction Limited range of services +6240-EURKS Female 27 No 0 Plymouth 95669 38.489273 -120.891614 0 18 None No Yes DSL 85 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 35 553 0 70 0 623 Churned Competitor Competitor offered more data +6242-FEGFD Male 43 Yes 0 Stratford 93266 36.175255 -119.813805 5 66 None Yes 36.55 Yes Yes Fiber Optic 20 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 96.6 6424.25 0 0 2412.3 8836.55 Stayed +6242-MBHPK Female 67 Yes 0 Hathaway Pines 95233 38.184914 -120.364085 1 23 None Yes 41.88 No Yes Fiber Optic 12 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 95.1 2326.05 0 0 963.24 3289.29 Stayed +6242-SGYTS Male 19 Yes 3 Oakland 94603 37.739113 -122.175602 6 62 Offer B Yes 15.76 Yes Yes Fiber Optic 59 Yes Yes No No Yes No Yes Yes One Year Yes Credit Card 94.95 5791.85 0 0 977.12 6768.97 Stayed +6243-OZGFH Female 47 No 0 Vista 92084 33.22784 -117.200024 0 23 None No Yes DSL 14 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 44.95 996.85 25.84 40 0 1011.01 Stayed +6244-BESBM Male 61 Yes 1 Geyserville 95441 38.731771 -123.064272 6 69 None Yes 12.02 No Yes Fiber Optic 30 No No No Yes Yes Yes Yes Yes Two Year Yes Credit Card 95.2 6671.7 0 0 829.38 7501.08 Stayed +6248-BSHKG Male 42 Yes 3 Soledad 93960 36.414216 -121.360597 7 61 Offer B Yes 31.49 No No One Year No Credit Card 20.4 1226.45 0 0 1920.89 3147.34 Stayed +6248-TKCQV Female 37 Yes 0 Upper Lake 95485 39.220368 -122.907693 5 70 None Yes 43.81 Yes Yes DSL 17 Yes No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.6 5460.2 0 0 3066.7 8526.9 Stayed +6250-CGGUN Male 41 No 0 Esparto 95627 38.834469 -122.127193 0 54 Offer B Yes 30.66 No Yes Fiber Optic 18 Yes No Yes Yes No No No Yes One Year No Bank Withdrawal 84.4 4484.05 0 0 1655.64 6139.69 Stayed +6252-DFGTK Female 64 Yes 0 O Neals 93645 37.140104 -119.657092 1 37 None Yes 30.36 Yes Yes DSL 11 Yes No Yes Yes No No No Yes One Year No Credit Card 68.1 2479.25 0 0 1123.32 3602.57 Stayed +6253-GNHWH Female 63 Yes 3 Pacific Palisades 90272 34.079449 -118.548306 9 71 None Yes 45.81 Yes Yes DSL 52 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 71.1 5224.95 0 0 3252.51 8477.46 Stayed +6253-WRFHY Male 59 Yes 1 Marshall 94940 38.129308 -122.834815 1 13 None Yes 13.32 No Yes DSL 21 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 64.75 877.35 0 0 173.16 1050.51 Stayed +6257-DTAYD Male 27 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 71 Offer A Yes 3.86 Yes Yes Fiber Optic 85 No Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 104.15 7365.3 0 0 274.06 7639.36 Stayed +6257-RJOHI Male 58 No 0 San Diego 92110 32.76501 -117.19938 0 4 Offer E Yes 1.88 No Yes DSL 21 No No No Yes No No No Yes Month-to-Month Yes Credit Card 50.8 202.3 0 0 7.52 209.82 Stayed +6258-NGCNG Male 54 No 0 Compton 90220 33.88151 -118.234451 0 7 Offer E Yes 1.41 Yes No Month-to-Month No Credit Card 23.5 173 0 0 9.87 182.87 Stayed +6258-PVZWJ Male 38 Yes 0 Clio 96106 39.745805 -120.580882 1 68 Offer A Yes 11.83 Yes Yes DSL 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 90.8 6302.85 0 0 804.44 7107.29 Stayed +6259-WJQLC Male 77 No 0 Pacifica 94044 37.573633 -122.455167 0 32 Offer C Yes 1.12 Yes Yes Fiber Optic 5 No No Yes No No No No Yes One Year Yes Credit Card 81.1 2619.25 19.25 0 35.84 2635.84 Stayed +6260-ONULR Male 55 No 0 Middletown 95461 38.787446 -122.58675 0 1 None Yes 42.19 No Yes Cable 29 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 62.8 62.8 0 0 42.19 104.99 Joined +6260-XLACS Male 49 No 0 Casmalia 93429 34.866032 -120.536546 0 4 None Yes 23.04 No No One Year No Credit Card 19.7 117.8 0 0 92.16 209.96 Stayed +6261-LHRTG Female 27 No 0 Upland 91786 34.105493 -117.660934 0 26 None Yes 39.84 No Yes Cable 42 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 54.75 1406.9 0 0 1035.84 2442.74 Stayed +6261-RCVNS Female 22 No 0 Rodeo 94572 38.027218 -122.23463 0 42 Offer B Yes 5.75 No Yes DSL 53 Yes Yes Yes Yes No Yes Yes Yes One Year No Credit Card 73.9 3160.55 0 0 241.5 3402.05 Churned Price Price too high +6265-FRMTQ Male 56 No 0 Scotia 95565 40.440636 -124.098739 0 31 None Yes 25.58 No No Two Year No Bank Withdrawal 20.4 609.1 0 0 792.98 1402.08 Stayed +6265-SXWBU Male 35 Yes 2 Shingletown 96088 40.497441 -121.827524 9 69 None Yes 42.45 Yes Yes Fiber Optic 27 No Yes Yes No Yes No No Yes One Year No Credit Card 95.75 6511.25 0 0 2929.05 9440.3 Stayed +6266-QHOJZ Female 47 No 0 Lomita 90717 33.794209 -118.317354 0 65 None Yes 38.33 Yes Yes Fiber Optic 7 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 89.85 5844.65 0 0 2491.45 8336.1 Stayed +6267-DCFFZ Female 68 Yes 0 Madeline 96119 41.042003 -120.506086 8 30 Offer C Yes 47.75 Yes Yes Fiber Optic 27 No Yes No No Yes No No Yes Two Year Yes Bank Withdrawal 90.05 2627.2 0 0 1432.5 4059.7 Stayed +6270-OMFIW Male 33 Yes 0 Valley Springs 95252 38.156971 -120.849231 9 60 Offer B Yes 47.4 No Yes Cable 29 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94.4 5610.25 0 0 2844 8454.25 Churned Attitude Attitude of support person +6275-YDUVO Female 62 No 0 Orosi 93647 36.600185 -119.175655 0 2 Offer E Yes 24.05 No Yes Fiber Optic 27 No No Yes No No Yes Yes Yes Month-to-Month Yes Mailed Check -5 178.7 0 0 48.1 226.8 Churned Attitude Attitude of service provider +6278-FEPBZ Female 57 No 0 San Bernardino 92410 34.106922 -117.297553 0 9 Offer E Yes 2.6 No No Month-to-Month No Credit Card 20.25 186.15 0 0 23.4 209.55 Stayed +6281-FKEWS Female 58 No 0 Berry Creek 95916 39.657228 -121.37778 0 44 None No Yes Cable 3 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 49.05 2265 0 0 0 2265 Stayed +6283-GITPX Male 20 No 3 Beaumont 92223 33.946982 -116.977672 0 71 Offer A Yes 4.76 No Yes DSL 52 Yes Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 76.9 5522.7 0 0 337.96 5860.66 Stayed +6284-AHOOQ Male 71 No 0 Avenal 93204 35.916943 -120.129921 0 22 None Yes 46.11 Yes Yes Fiber Optic 27 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.5 1910.6 0 0 1014.42 2925.02 Churned Other Don't know +6284-KMNUF Female 33 Yes 0 Twentynine Palms 92278 34.457829 -116.139589 10 56 Offer B Yes 37.5 Yes Yes Fiber Optic 11 Yes No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 98 5270.6 0 0 2100 7370.6 Stayed +6285-FTQBF Male 53 Yes 3 Hawthorne 90250 33.914775 -118.348083 4 72 Offer A Yes 36.82 Yes No Two Year No Credit Card 25.55 1867.7 0 0 2651.04 4518.74 Stayed +6286-SUUWT Male 44 No 0 Arnold 95223 38.32153 -120.236358 0 1 Offer E Yes 27.08 No No Month-to-Month No Credit Card 19.95 19.95 0 0 27.08 47.03 Joined +6286-ZHAOK Female 47 Yes 7 Firebaugh 93622 36.785618 -120.625382 6 20 Offer D Yes 36.85 Yes No Month-to-Month Yes Bank Withdrawal 25.55 507.4 0 0 737 1244.4 Stayed +6288-CHQJB Female 21 Yes 0 San Bernardino 92405 34.142747 -117.300864 3 54 Offer B Yes 28.17 No Yes DSL 76 Yes No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 69.95 3871.85 0 0 1521.18 5393.03 Stayed +6288-LBEAR Female 22 No 0 Yountville 94599 38.421458 -122.365048 0 23 None Yes 15.18 No Yes Fiber Optic 46 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 79.1 1783.75 0 0 349.14 2132.89 Stayed +6289-CPNLD Male 33 Yes 0 Temecula 92591 33.540604 -117.10909 3 33 Offer C Yes 33.32 No Yes DSL 4 No No Yes Yes Yes Yes Yes Yes One Year Yes Mailed Check 73.9 2405.05 0 0 1099.56 3504.61 Churned Competitor Competitor had better devices +6292-TOSSS Male 64 No 0 Mt Baldy 91759 34.231318 -117.662032 0 50 Offer B Yes 47.16 Yes No Two Year No Bank Withdrawal 24.9 1195.25 0 0 2358 3553.25 Stayed +6295-OSINB Male 20 Yes 0 Samoa 95564 40.809636 -124.189977 2 72 Offer A Yes 6.89 Yes Yes Fiber Optic 73 Yes Yes Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 109.65 7880.25 0 10 496.08 8386.33 Stayed +6296-DDOOR Female 19 No 0 Laguna Beach 92651 33.570023 -117.773669 0 19 None Yes 24.35 No Yes Cable 69 No Yes No No Yes No No Yes One Year No Bank Withdrawal 58.2 1045.25 0 0 462.65 1507.9 Stayed +6297-NOOPG Female 41 Yes 0 Temecula 92592 33.507255 -117.029473 4 70 None Yes 28.54 Yes Yes Fiber Optic 23 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.5 7752.05 0 0 1997.8 9749.85 Stayed +6298-QDFNH Male 48 No 0 Banning 92220 33.936298 -116.849577 0 22 None Yes 19.19 Yes Yes Fiber Optic 17 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.35 1730.35 0 0 422.18 2152.53 Churned Dissatisfaction Product dissatisfaction +6300-BWMJX Female 45 Yes 0 Valencia 91355 34.43987 -118.644609 1 59 None Yes 20.78 Yes Yes Fiber Optic 26 No No Yes Yes Yes No No Yes Month-to-Month No Bank Withdrawal 93.35 5386.5 36.07 0 1226.02 6576.45 Stayed +6302-JGYRJ Male 37 No 0 Chico 95928 39.681488 -121.83721 0 31 None Yes 6.71 Yes Yes DSL 3 No Yes No Yes Yes Yes Yes Yes One Year Yes Mailed Check 79.45 2587.7 0 0 208.01 2795.71 Churned Dissatisfaction Product dissatisfaction +6303-KFWSL Female 28 No 0 Los Angeles 90071 34.052917 -118.255178 0 29 None Yes 39.35 Yes Yes DSL 69 No Yes No No No No No Yes One Year Yes Bank Withdrawal 55.25 1620.2 0 0 1141.15 2761.35 Stayed +6304-IJFSQ Male 63 No 0 Calipatria 92233 33.143826 -115.497485 0 3 None Yes 46.57 No Yes Cable 16 No Yes No No No No No Yes Month-to-Month Yes Credit Card 49.9 130.1 0 0 139.71 269.81 Churned Other Moved +6305-YLBMM Male 50 No 0 Hood 95639 38.375325 -121.507935 0 69 None Yes 2.52 No Yes Fiber Optic 24 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.05 7262 0 0 173.88 7435.88 Churned Attitude Attitude of service provider +6308-CQRBU Female 32 Yes 0 Zenia 95595 40.170357 -123.417298 7 71 None Yes 29.78 Yes Yes Fiber Optic 22 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 109.25 7707.7 0 0 2114.38 9822.08 Stayed +6311-UEUME Female 37 No 0 Los Angeles 90025 34.046174 -118.446333 0 29 None Yes 44.33 No Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.9 2384.15 0 0 1285.57 3669.72 Churned Price Extra data charges +6313-GIDIT Male 73 No 0 Point Arena 95468 38.911299 -123.609588 0 53 None No Yes DSL 25 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 54.45 2854.55 20.16 0 0 2834.39 Churned Price Price too high +6317-YPKDH Female 54 No 0 Glendale 91202 34.167926 -118.267539 0 1 Offer E No Yes DSL 27 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 29.95 29.95 0 0 0 29.95 Churned Competitor Competitor had better devices +6319-IEJWJ Male 63 Yes 0 Camarillo 93012 34.205504 -118.993111 1 20 None Yes 49.69 No Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.2 1776.55 0 0 993.8 2770.35 Churned Other Moved +6319-QSUSR Female 57 No 1 Oceanside 92056 33.194742 -117.29032 0 11 Offer D Yes 44.88 No No Month-to-Month No Credit Card 19.7 216.2 0 0 493.68 709.88 Stayed +6322-HRPFA Male 42 Yes 2 Los Angeles 90026 34.078991 -118.263804 3 49 Offer B Yes 5.29 No Yes Cable 30 Yes Yes No Yes No No No Yes Month-to-Month No Credit Card 59.6 2970.3 0 0 259.21 3229.51 Stayed +6322-PJJDJ Male 58 Yes 0 Markleeville 96120 38.735789 -119.85798 8 49 Offer B Yes 36.3 No Yes Fiber Optic 9 No Yes No No Yes Yes Yes No Two Year Yes Bank Withdrawal 94.8 4690.65 0 70 1778.7 6539.35 Stayed +6323-AYBRX Male 51 No 0 Ontario 91762 34.057256 -117.667677 0 59 None Yes 26.63 No No Two Year No Credit Card 19.35 1099.6 14.22 0 1571.17 2656.55 Churned Price Price too high +6326-MTTXK Male 56 No 0 Yuba City 95993 39.075694 -121.70606 0 8 Offer E Yes 3.27 Yes Yes Fiber Optic 6 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 100.85 819.55 0 0 26.16 845.71 Churned Attitude Attitude of service provider +6328-ZPBGN Female 67 No 0 Riverbank 95367 37.734971 -120.954271 0 11 None Yes 3.62 Yes Yes Fiber Optic 22 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.15 997.65 0 0 39.82 1037.47 Churned Price Extra data charges +6330-JKLPC Male 42 Yes 0 Somis 93066 34.297628 -119.014627 3 11 Offer D Yes 11.5 Yes Yes Fiber Optic 27 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.5 896.9 0 0 126.5 1023.4 Churned Dissatisfaction Product dissatisfaction +6331-EWIEB Male 49 No 0 El Monte 91731 34.079934 -118.046695 0 20 Offer D Yes 1.36 Yes Yes Fiber Optic 25 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.25 1734.5 0 0 27.2 1761.7 Churned Other Moved +6331-LWDTQ Male 49 No 0 Rialto 92377 34.156758 -117.404686 0 10 None Yes 33.75 Yes Yes DSL 11 No No No No Yes Yes Yes No Month-to-Month Yes Credit Card 72.15 794.25 0 80 337.5 1211.75 Churned Dissatisfaction Limited range of services +6332-FBZRI Male 39 Yes 1 Sacramento 95864 38.585826 -121.376263 6 67 None Yes 36.21 Yes Yes DSL 24 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 69.35 4653.25 9.99 0 2426.07 7069.33 Stayed +6333-YDVLT Male 61 No 0 Oakland 94607 37.80707 -122.297401 0 65 None Yes 33.11 Yes Yes Fiber Optic 10 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 110 7138.65 0 0 2152.15 9290.8 Stayed +6338-AVWCY Male 19 No 0 Escondido 92027 33.141265 -116.967221 0 3 None No Yes DSL 26 No No Yes No Yes No No Yes Month-to-Month Yes Mailed Check 40.15 130.75 0 0 0 130.75 Churned Competitor Competitor made better offer +6339-DKLMK Female 27 No 0 Corona 92879 33.893823 -117.531446 0 13 Offer D No Yes DSL 27 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 31.65 389.95 0 0 0 389.95 Stayed +6339-RZCBJ Male 45 No 0 Colton 92324 34.030915 -117.273201 0 48 None Yes 3.59 No Yes DSL 10 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 78.9 3771.5 0 0 172.32 3943.82 Stayed +6339-TBELP Male 53 No 0 Fillmore 93015 34.408161 -118.865111 0 71 None Yes 6.75 Yes Yes Fiber Optic 15 No No Yes Yes No No No Yes Two Year Yes Credit Card 86.4 6172 0 0 479.25 6651.25 Stayed +6339-YPSAH Male 54 No 0 Tehama 96090 40.021787 -122.127576 0 9 None Yes 1.85 No Yes Fiber Optic 22 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 73.8 704.3 0 50 16.65 770.95 Stayed +6340-DACFT Female 37 Yes 3 Madeline 96119 41.042003 -120.506086 10 50 None Yes 10.13 No No Two Year No Credit Card 20.55 1070.25 0 0 506.5 1576.75 Stayed +6341-AEVKX Female 37 Yes 0 Ontario 91762 34.057256 -117.667677 5 62 Offer B Yes 44.95 No Yes Fiber Optic 5 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.3 6613.65 0 0 2786.9 9400.55 Stayed +6341-JVQGF Female 26 Yes 0 Van Nuys 91406 34.195685 -118.490752 2 31 None Yes 39.34 No Yes DSL 41 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Mailed Check 81.15 2545.75 0 0 1219.54 3765.29 Stayed +6344-SFJVH Female 41 No 0 Shasta Lake 96019 40.692523 -122.369876 0 20 None No Yes DSL 21 No No No No No No No Yes Month-to-Month No Credit Card 24.9 505.95 0 0 0 505.95 Stayed +6345-FZOQH Male 40 Yes 0 La Canada Flintridge 91011 34.234912 -118.153729 3 69 Offer A Yes 30.86 No No Two Year No Credit Card 19.9 1363.45 0 0 2129.34 3492.79 Stayed +6345-HOVES Male 59 No 0 Los Osos 93402 35.279984 -120.824288 0 34 None No Yes Cable 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 25.05 852.7 0 0 0 852.7 Stayed +6345-ULYRW Male 68 Yes 0 Laguna Beach 92651 33.570023 -117.773669 1 44 None Yes 24.62 Yes Yes Cable 14 No Yes No No No Yes Yes Yes One Year No Credit Card 88.4 3912.9 0 0 1083.28 4996.18 Churned Competitor Competitor made better offer +6347-DCUIK Male 28 No 0 Los Angeles 90043 33.988543 -118.334081 0 10 Offer D Yes 29.24 Yes Yes Fiber Optic 85 No No No No No No Yes Yes Month-to-Month Yes Credit Card 74.15 811.8 0 0 292.4 1104.2 Churned Attitude Attitude of support person +6348-SNFUS Male 30 Yes 0 Granada Hills 91344 34.291273 -118.505104 5 72 Offer A No Yes Cable 47 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 55.45 4179.2 0 0 0 4179.2 Stayed +6349-JDHQP Female 62 No 0 Fowler 93625 36.625792 -119.672483 0 53 None Yes 18.81 No No Two Year No Credit Card 19.85 1049.6 0 0 996.93 2046.53 Stayed +6350-XFYGW Male 80 No 0 Ferndale 95536 40.4785 -124.301372 0 4 None Yes 19 No Yes Fiber Optic 17 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 94.75 422.4 0 0 76 498.4 Stayed +6351-SCJKT Male 32 No 0 Santa Cruz 95062 36.974575 -121.991149 0 3 None No Yes Cable 25 Yes No Yes Yes No No No Yes Month-to-Month No Credit Card 41.35 107.25 0 0 0 107.25 Joined +6352-GIGGQ Male 19 No 0 Escondido 92027 33.141265 -116.967221 0 67 Offer A Yes 37.32 Yes Yes DSL 59 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 88.8 5903.15 0 0 2500.44 8403.59 Stayed +6352-TWCAU Female 32 No 0 San Diego 92130 32.957195 -117.202542 0 35 None Yes 19.07 Yes Yes Fiber Optic 17 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.45 3029.1 0 0 667.45 3696.55 Churned Competitor Competitor made better offer +6353-BRMMA Female 62 Yes 3 Angwin 94508 38.542448 -122.419923 3 54 Offer B Yes 42.35 Yes Yes Fiber Optic 76 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.1 5645.8 0 0 2286.9 7932.7 Stayed +6356-ELRKD Female 29 No 0 Rancho Mirage 92270 33.763678 -116.429928 0 1 None Yes 6.67 No Yes Fiber Optic 27 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.6 95.6 0 0 6.67 102.27 Churned Other Don't know +6357-JJPQT Female 48 No 0 San Gabriel 91776 34.089927 -118.095645 0 3 None Yes 26.86 No Yes Fiber Optic 5 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.5 232.35 0 0 80.58 312.93 Joined +6358-LYNGM Male 26 No 0 Mariposa 95338 37.526791 -119.99437 0 1 Offer E Yes 1.84 Yes Yes Fiber Optic 76 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 74.9 74.9 0 0 1.84 76.74 Churned Other Moved +6360-SVNWV Female 72 No 0 Big Creek 93605 37.17277 -119.2997 0 31 None Yes 47.48 No Yes Fiber Optic 8 Yes No No No No No No Yes Two Year Yes Credit Card 73.55 2094.65 0 0 1471.88 3566.53 Stayed +6362-QHAFM Male 53 Yes 0 Sacramento 95825 38.590035 -121.412455 1 42 None Yes 42.45 Yes Yes Fiber Optic 11 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 108.3 4586.15 0 0 1782.9 6369.05 Stayed +6365-HITVU Female 24 Yes 2 Santa Fe Springs 90670 33.933565 -118.062611 5 71 None Yes 48.08 No Yes Cable 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 87.25 6328.7 0 0 3413.68 9742.38 Stayed +6365-MTGZX Male 44 No 0 Glendale 91206 34.162515 -118.203869 0 24 None Yes 24.76 No Yes Fiber Optic 2 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96 2122.45 0 0 594.24 2716.69 Churned Competitor Competitor had better devices +6366-XIVKZ Female 40 Yes 3 San Jose 95122 37.32886 -121.834567 3 13 None Yes 39.2 No Yes Cable 25 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 63.15 816.8 0 0 509.6 1326.4 Stayed +6366-ZGQGL Male 60 No 0 Pomona 91766 34.042286 -117.756106 0 1 Offer E No Yes Cable 29 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.8 24.8 0 0 0 24.8 Churned Dissatisfaction Service dissatisfaction +6368-NWMCE Female 61 No 0 Merced 95340 37.255637 -120.493537 0 38 None Yes 21.19 Yes Yes DSL 24 No Yes No Yes No Yes Yes Yes Month-to-Month No Credit Card 68.15 2656.3 0 0 805.22 3461.52 Stayed +6368-TZZDT Male 62 Yes 2 Vacaville 95687 38.333133 -121.920151 8 4 None Yes 3.57 No No Two Year No Credit Card 19.5 96.85 0 0 14.28 111.13 Stayed +6369-MCAKO Female 50 Yes 1 Monterey Park 91755 34.049172 -118.115022 4 68 Offer A Yes 47.91 Yes Yes DSL 23 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 89.05 6185.8 0 0 3257.88 9443.68 Stayed +6370-ZVHDV Female 52 Yes 0 Buellton 93427 34.631362 -120.238218 1 61 Offer B Yes 40.37 Yes No Two Year No Bank Withdrawal 25.3 1554.9 0 0 2462.57 4017.47 Stayed +6371-NZYEG Male 38 Yes 0 Long Beach 90814 33.771612 -118.143866 9 16 None Yes 23.31 No Yes DSL 27 Yes No Yes No Yes No No Yes Two Year No Credit Card 64.25 1024 0 0 372.96 1396.96 Stayed +6372-RFVNS Female 55 Yes 0 Placentia 92870 33.881158 -117.854783 1 1 Offer E Yes 28.04 No Yes Fiber Optic 30 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 78.8 78.8 0 0 28.04 106.84 Churned Attitude Attitude of service provider +6374-AFWOX Male 23 Yes 0 Long Beach 90815 33.797638 -118.11662 3 46 None Yes 46.71 No Yes Cable 41 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 65.65 3047.15 0 0 2148.66 5195.81 Stayed +6374-NTQLP Male 67 Yes 2 Trinity Center 96091 41.081847 -122.700545 4 72 None Yes 16.82 No Yes Fiber Optic 25 Yes No Yes Yes Yes Yes No No Two Year Yes Credit Card 104.1 7447.7 0 40 1211.04 8698.74 Stayed +6376-GAHQE Male 48 No 0 Dutch Flat 95714 39.197215 -120.83679 0 4 Offer E Yes 42.8 No Yes Fiber Optic 28 No No No No Yes No No No Month-to-Month No Bank Withdrawal 77.85 299.2 0 10 171.2 480.4 Churned Other Don't know +6377-KSLXC Male 31 No 0 Fair Oaks 95628 38.652065 -121.25441 0 5 None Yes 24.16 No No Month-to-Month No Credit Card 19.95 107.05 0 0 120.8 227.85 Stayed +6377-WHAOX Female 48 Yes 0 Gualala 95445 38.848082 -123.50608 5 60 Offer B Yes 9.98 Yes Yes Fiber Optic 22 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.15 6411.25 0 0 598.8 7010.05 Stayed +6379-RXJRQ Male 42 Yes 0 Modesto 95358 37.612612 -121.108568 1 10 None Yes 22.03 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.1 659.65 34.69 0 220.3 845.26 Churned Dissatisfaction Network reliability +6380-ARCEH Male 19 No 0 Inglewood 90304 33.936827 -118.359824 0 1 Offer E Yes 41.1 No No Month-to-Month No Credit Card 20.2 20.2 0 0 41.1 61.3 Joined +6383-ZTSIW Female 77 Yes 0 Gustine 95322 37.147198 -121.120161 6 39 None Yes 9.13 No Yes Fiber Optic 18 Yes Yes No No Yes Yes No Yes One Year No Mailed Check 99.1 3877.95 0 0 356.07 4234.02 Stayed +6384-VMJHP Female 23 No 0 Bethel Island 94511 38.050558 -121.646924 0 72 Offer A Yes 23.02 No Yes Cable 69 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 73 5265.2 0 0 1657.44 6922.64 Stayed +6386-SZZKH Female 38 Yes 0 San Diego 92126 32.886925 -117.152162 1 49 None Yes 6.45 Yes Yes Fiber Optic 10 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 107.95 5293.2 0 0 316.05 5609.25 Churned Competitor Competitor made better offer +6388-TABGU Male 48 No 0 Los Angeles 90011 34.00709 -118.258681 0 62 Offer B Yes 7.96 No Yes DSL 8 Yes Yes No No No No No Yes One Year No Bank Withdrawal 56.15 3487.95 0 0 493.52 3981.47 Stayed +6390-DSAZX Female 21 No 0 San Diego 92122 32.85723 -117.209774 0 1 None Yes 6.19 No Yes Fiber Optic 52 Yes No No No No No Yes Yes Month-to-Month Yes Credit Card 73.6 73.6 0 0 6.19 79.79 Churned Competitor Competitor made better offer +6393-WRYZE Female 35 Yes 0 Bridgeville 95526 40.372532 -123.525626 1 34 None Yes 43.33 Yes Yes Fiber Optic 16 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.65 3207.55 0 0 1473.22 4680.77 Churned Other Don't know +6394-HHHZM Male 27 No 0 Little River 95456 39.245911 -123.77214 0 3 Offer E Yes 38.41 No No Month-to-Month No Credit Card 20.7 57.5 0 0 115.23 172.73 Joined +6394-MFYNG Female 20 No 0 Solana Beach 92075 33.001813 -117.263628 0 48 None Yes 5.19 Yes Yes Fiber Optic 47 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.4 5121.3 0 0 249.12 5370.42 Churned Attitude Attitude of support person +6397-JNZZG Female 70 Yes 0 Adin 96006 41.171578 -120.913161 1 43 Offer B No Yes DSL 21 No Yes Yes No Yes Yes No Yes Month-to-Month No Credit Card 55.55 2342.2 0 0 0 2342.2 Churned Competitor Competitor had better devices +6400-BWQKW Female 51 No 0 San Mateo 94402 37.556634 -122.317723 0 6 None Yes 19.74 Yes Yes Fiber Optic 27 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.05 434.5 0 0 118.44 552.94 Churned Dissatisfaction Network reliability +6402-EJMWF Male 33 No 0 San Jacinto 92583 33.796568 -116.924723 0 4 None Yes 21.03 No Yes DSL 3 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 55.3 238.5 0 0 84.12 322.62 Stayed +6402-SSEJG Female 31 No 0 Ben Lomond 95005 37.078873 -122.090386 0 25 None No Yes DSL 9 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 61.05 1540.2 0 0 0 1540.2 Stayed +6402-ZFPPI Female 75 No 0 Fair Oaks 95628 38.652065 -121.25441 0 25 None Yes 36.5 Yes Yes Fiber Optic 30 Yes Yes No No Yes Yes No Yes Month-to-Month Yes Credit Card 102.8 2660.2 0 0 912.5 3572.7 Churned Price Price too high +6407-GSJNL Female 56 No 0 Fontana 92337 34.049671 -117.468896 0 51 Offer B Yes 44.35 Yes No Two Year No Bank Withdrawal 24.95 1288 0 0 2261.85 3549.85 Stayed +6407-UTSLV Female 76 No 0 Compton 90222 33.912246 -118.236773 0 2 None Yes 32.98 No Yes Fiber Optic 14 No Yes No No Yes No No Yes Two Year Yes Bank Withdrawal 83.8 163.7 0 0 65.96 229.66 Joined +6408-OTUBZ Female 44 No 0 Glendale 91208 34.195386 -118.238508 0 66 Offer A Yes 16.39 Yes Yes Fiber Optic 26 Yes Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 104.55 6779.05 0 0 1081.74 7860.79 Stayed +6408-WHTEF Male 45 Yes 2 Valyermo 93563 34.39583 -117.734568 7 72 None Yes 2.75 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 89.4 6376.55 0 0 198 6574.55 Stayed +6410-LEFEN Female 38 No 0 San Diego 92108 32.774046 -117.142454 0 9 None Yes 15.62 No Yes DSL 2 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.15 416.45 0 0 140.58 557.03 Churned Dissatisfaction Product dissatisfaction +6413-XKKPU Male 54 Yes 0 Sierra City 96125 39.600599 -120.636358 1 17 None Yes 19.19 No Yes Fiber Optic 22 Yes No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.4 1539.45 0 0 326.23 1865.68 Churned Dissatisfaction Service dissatisfaction +6416-JNVRK Female 50 No 0 Gardena 90248 33.876482 -118.284077 0 46 Offer B Yes 2.03 No Yes Cable 7 No No No No No Yes Yes Yes One Year No Credit Card 55.65 2688.85 0 0 93.38 2782.23 Stayed +6416-TVAIH Male 39 Yes 0 San Francisco 94127 37.736535 -122.45732 1 1 Offer E Yes 30.62 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 68.5 68.5 0 0 30.62 99.12 Churned Competitor Competitor offered more data +6416-YJTTB Male 20 No 0 Downieville 95936 39.578792 -120.780786 0 11 Offer D Yes 8.48 No Yes Fiber Optic 52 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 79.5 795.65 0 0 93.28 888.93 Stayed +6418-HNFED Male 33 Yes 0 Huntington Beach 92648 33.679659 -118.016195 1 51 Offer B Yes 40.34 No Yes DSL 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 83.25 4089.45 0 0 2057.34 6146.79 Stayed +6418-PIQSP Female 49 Yes 0 Perris 92570 33.787298 -117.320676 6 62 Offer B Yes 13.32 No Yes Cable 22 Yes No Yes Yes Yes Yes Yes Yes Two Year No Mailed Check 81 4985.9 0 0 825.84 5811.74 Stayed +6419-ZTTLE Male 69 Yes 0 Yountville 94599 38.421458 -122.365048 2 23 None Yes 45.83 No No One Year Yes Bank Withdrawal 20.75 485.2 37.64 0 1054.09 1501.65 Stayed +6421-SZVEM Female 30 Yes 1 Carson 90745 33.822295 -118.26411 4 28 Offer C Yes 16.13 No Yes Fiber Optic 69 Yes No No No No Yes Yes Yes One Year Yes Bank Withdrawal 82.85 2320.8 0 0 451.64 2772.44 Stayed +6424-ELEYH Female 39 Yes 0 Lebec 93243 34.845861 -118.885163 1 3 Offer E Yes 35.18 Yes Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Credit Card 74.75 229.5 0 0 105.54 335.04 Churned Competitor Competitor had better devices +6425-JWTDV Male 43 Yes 0 Boron 93516 34.95703 -117.73045 5 48 Offer B Yes 15.95 No No Two Year No Credit Card 19.25 855.1 0 0 765.6 1620.7 Stayed +6425-YQLLO Female 68 Yes 0 Pinole 94564 37.996462 -122.293716 1 66 None Yes 27.75 Yes Yes Fiber Optic 11 No No Yes Yes Yes Yes No Yes One Year Yes Credit Card 105.95 6975.25 0 0 1831.5 8806.75 Churned Other Don't know +6427-FEFIG Female 63 Yes 3 South San Francisco 94080 37.654436 -122.426468 8 24 Offer C Yes 21.43 Yes Yes DSL 56 Yes No Yes No Yes Yes Yes Yes Two Year No Credit Card 78.6 1846.65 0 0 514.32 2360.97 Stayed +6429-SHBCB Male 54 No 0 Maxwell 95955 39.281194 -122.226568 0 19 Offer D Yes 13.76 Yes Yes DSL 4 No No No No Yes Yes Yes Yes Month-to-Month No Mailed Check 69.6 1394.55 0 0 261.44 1655.99 Stayed +6432-TWQLB Male 51 Yes 0 Rosemead 91770 34.065108 -118.082791 1 5 Offer E Yes 42.29 Yes Yes Fiber Optic 16 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 85.4 401.1 45.37 0 211.45 567.18 Churned Dissatisfaction Network reliability +6434-TTGJP Male 49 Yes 2 Geyserville 95441 38.731771 -123.064272 2 10 Offer D No Yes Cable 24 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 53.7 521 22.97 0 0 498.03 Stayed +6435-SRWBJ Female 21 No 0 Los Angeles 90068 34.137411 -118.328915 0 5 Offer E Yes 29.74 Yes Yes Fiber Optic 42 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 82.75 417.75 0 0 148.7 566.45 Stayed +6435-VWCCY Male 71 Yes 0 Oro Grande 92368 34.647959 -117.296957 3 65 Offer B Yes 27.14 Yes Yes Fiber Optic 26 Yes Yes No No Yes No No Yes Two Year Yes Credit Card 92.7 5968.4 0 0 1764.1 7732.5 Stayed +6437-UDQJM Female 72 Yes 0 Los Angeles 90023 34.017697 -118.200577 5 72 None Yes 47.4 Yes Yes DSL 28 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 84.1 6129.65 0 0 3412.8 9542.45 Stayed +6437-UKHMV Female 31 No 0 Moreno Valley 92557 33.970661 -117.255039 0 7 None Yes 28.92 No Yes Fiber Optic 16 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.7 586.05 0 0 202.44 788.49 Churned Attitude Attitude of support person +6439-GTPCA Female 29 No 0 San Diego 92129 32.961064 -117.134917 0 45 None Yes 4.48 Yes Yes Cable 51 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 87.25 3941.7 0 0 201.6 4143.3 Churned Competitor Competitor made better offer +6439-LAJXL Male 47 Yes 0 Echo Lake 95721 38.851842 -120.076204 2 9 Offer E Yes 34.64 No Yes DSL 7 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Mailed Check 68.95 593.85 0 0 311.76 905.61 Stayed +6439-PKTRR Female 50 Yes 2 San Diego 92121 32.898613 -117.202937 6 70 Offer A Yes 4.11 Yes Yes Cable 16 Yes Yes Yes Yes Yes No No Yes Two Year No Bank Withdrawal 80.7 5617.95 0 0 287.7 5905.65 Stayed +6440-DKQGE Male 52 No 0 Carson 90746 33.859171 -118.252272 0 30 Offer C Yes 27.88 No Yes Cable 6 No Yes Yes No Yes No No No One Year No Credit Card 64.5 1929.95 0 0 836.4 2766.35 Stayed +6445-TNRXS Male 61 Yes 1 Richmond 94805 37.941456 -122.320968 5 68 Offer A Yes 32.59 Yes Yes Fiber Optic 24 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114.7 7849.85 0 0 2216.12 10065.97 Stayed +6447-EGDIV Female 23 No 0 Santa Monica 90401 34.015481 -118.493231 0 31 None Yes 31.79 No No One Year No Mailed Check 20.95 683.25 0 0 985.49 1668.74 Stayed +6447-GORXK Male 20 No 3 San Diego 92128 33.000269 -117.072093 0 31 Offer C No Yes Cable 51 No No No No No No No Yes Month-to-Month No Credit Card 25 789.2 22.4 0 0 766.8 Stayed +6457-GIRWB Male 57 No 0 Carlsbad 92008 33.148116 -117.306043 0 1 None Yes 22.03 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.35 69.35 0 0 22.03 91.38 Churned Attitude Attitude of service provider +6457-USBER Male 34 No 0 San Diego 92121 32.898613 -117.202937 0 1 None Yes 41.77 No Yes Fiber Optic 15 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.8 80.8 0 0 41.77 122.57 Churned Competitor Competitor made better offer +6458-CYIDZ Female 72 No 0 Albion 95410 39.225694 -123.717354 0 5 Offer E Yes 36.27 No Yes Fiber Optic 17 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 80.7 374.8 0 0 181.35 556.15 Stayed +6461-PPAXN Female 20 Yes 0 Napa 94559 38.232389 -122.324944 5 35 None Yes 42.18 No Yes Cable 59 Yes No No Yes No No No Yes One Year Yes Bank Withdrawal 54.95 1916 0 0 1476.3 3392.3 Stayed +6461-SZMCV Female 46 Yes 0 Corte Madera 94925 37.924014 -122.511694 7 71 None Yes 9.06 Yes Yes DSL 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 87.95 6365.35 0 0 643.26 7008.61 Stayed +6463-HHXJR Female 61 Yes 2 Lemon Cove 93244 36.462671 -118.997291 5 71 Offer A Yes 36.5 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes No No Yes Two Year No Bank Withdrawal 100.5 7030.65 0 0 2591.5 9622.15 Stayed +6463-MVYRY Female 67 No 0 Palo Alto 94301 37.444314 -122.149996 0 57 Offer B Yes 11.23 No Yes DSL 30 Yes No Yes Yes Yes No No Yes Two Year No Bank Withdrawal 69.85 4003 0 0 640.11 4643.11 Stayed +6464-KEXXH Male 55 No 0 Fillmore 93015 34.408161 -118.865111 0 8 None No Yes Cable 16 No No No No No No No Yes Month-to-Month Yes Credit Card 25.25 186.3 0 0 0 186.3 Stayed +6465-GSRCL Female 19 No 2 Plymouth 95669 38.489273 -120.891614 0 67 Offer A Yes 18.74 Yes Yes Fiber Optic 59 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.6 7244.7 0 0 1255.58 8500.28 Stayed +6467-CHFZW Male 61 Yes 1 Los Angeles 90028 34.099869 -118.326843 1 47 None Yes 31.35 Yes Yes Fiber Optic 16 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.35 4749.15 0 0 1473.45 6222.6 Churned Competitor Competitor had better devices +6469-MRVET Male 32 Yes 0 Van Nuys 91401 34.178483 -118.431791 8 1 None Yes 44.69 No No One Year Yes Bank Withdrawal -3 20.2 0 0 44.69 64.89 Joined +6469-QJKZW Female 35 Yes 0 Arroyo Grande 93420 35.176236 -120.483243 5 4 None Yes 45.84 No No Month-to-Month No Bank Withdrawal 20.15 91.4 0 0 183.36 274.76 Stayed +6473-ULUHT Male 22 Yes 2 San Diego 92126 32.886925 -117.152162 5 16 Offer D Yes 9.16 Yes Yes DSL 59 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 84.9 1398.25 0 0 146.56 1544.81 Stayed +6474-FVJLC Male 61 No 0 Sherman Oaks 91423 34.146957 -118.432138 0 2 Offer E Yes 43.47 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86 165.45 0 0 86.94 252.39 Churned Attitude Attitude of support person +6475-VHUIZ Female 47 Yes 0 Myers Flat 95554 40.267158 -123.805913 6 23 Offer D Yes 38.93 No Yes Cable 4 No No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 54.25 1221.55 0 0 895.39 2116.94 Stayed +6476-EPYZR Male 57 Yes 1 Wishon 93669 37.287758 -119.548156 6 12 None Yes 46.06 No No Month-to-Month No Credit Card 20.5 255.5 0 0 552.72 808.22 Stayed +6476-YHMGA Female 63 Yes 1 Benton 93512 37.653947 -118.231443 5 15 None Yes 39.77 No Yes DSL 18 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 76.5 1155.6 0 0 596.55 1752.15 Stayed +6478-HRRCZ Male 47 Yes 0 Stirling City 95978 39.904002 -121.527823 7 32 None Yes 44.45 No Yes DSL 6 Yes Yes No Yes No Yes Yes Yes One Year No Credit Card 70.5 2201.75 0 0 1422.4 3624.15 Stayed +6479-OAUSD Male 41 No 0 Mokelumne Hill 95245 38.304194 -120.592431 0 25 Offer C Yes 7.17 No No One Year No Credit Card 19.9 510.8 0 0 179.25 690.05 Stayed +6479-SZPLM Male 26 Yes 2 Anaheim 92805 33.830209 -117.906099 2 36 None Yes 32.3 No No Two Year No Credit Card 19.45 754.5 0 0 1162.8 1917.3 Stayed +6479-VDGRK Female 46 Yes 1 Cardiff By The Sea 92007 33.015866 -117.272254 0 72 None Yes 36.13 No Yes Cable 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 85.3 6129.2 0 0 2601.36 8730.56 Stayed +6480-YAGIY Male 57 No 0 San Francisco 94117 37.770533 -122.445121 0 45 None Yes 28.72 No Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 112.2 5031.85 0 0 1292.4 6324.25 Stayed +6481-ESCNL Female 33 No 0 Clayton 94517 37.881842 -121.848111 0 29 None Yes 10.67 Yes Yes Fiber Optic 12 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 100.55 2878.75 0 0 309.43 3188.18 Stayed +6481-LXPWL Male 61 Yes 1 Palo Alto 94306 37.416159 -122.131337 1 56 None No Yes DSL 28 No Yes Yes No No No No No One Year Yes Credit Card 36.1 1971.5 0 60 0 2031.5 Stayed +6481-OGDOO Male 31 Yes 0 San Diego 92129 32.961064 -117.134917 1 67 Offer A Yes 30.75 No Yes Fiber Optic 5 Yes Yes No No No Yes Yes Yes One Year Yes Credit Card 90.6 6056.15 0 0 2060.25 8116.4 Churned Competitor Competitor made better offer +6483-OATDN Male 47 Yes 1 Monrovia 91016 34.1528 -118.000482 7 8 None Yes 10.36 No Yes DSL 20 Yes No No No No No No Yes Month-to-Month Yes Credit Card 51.3 411.6 15.02 0 82.88 479.46 Stayed +6484-LATFU Male 20 No 0 Linden 95236 38.047746 -121.030499 0 68 None Yes 5.84 Yes No Two Year No Credit Card 24.55 1657.4 0 0 397.12 2054.52 Stayed +6485-QXWWE Female 51 No 3 Old Station 96071 40.656287 -121.428965 0 62 Offer B Yes 2.83 Yes No Two Year No Bank Withdrawal 26 1638.7 0 0 175.46 1814.16 Stayed +6486-LHTMA Female 67 Yes 0 California City 93505 35.151491 -117.927597 1 31 None Yes 44.26 Yes Yes Fiber Optic 22 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 90.7 2835.5 0 0 1372.06 4207.56 Stayed +6490-FGZAT Male 33 No 0 Strathmore 93267 36.141319 -119.129075 0 6 Offer E Yes 32.34 No No Month-to-Month No Credit Card 20.65 109.3 0 0 194.04 303.34 Stayed +6496-JDSSB Female 24 No 0 Oak Park 91377 34.19225 -118.776874 0 8 None Yes 39.92 No Yes Fiber Optic 73 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80 624.6 0 0 319.36 943.96 Stayed +6496-SLWHQ Male 68 No 0 Moraga 94556 37.827946 -122.107185 0 3 Offer E Yes 35.43 Yes Yes Fiber Optic 18 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 105 294.45 0 0 106.29 400.74 Churned Attitude Attitude of support person +6497-TILVL Female 20 Yes 2 La Mirada 90638 33.902045 -118.008961 1 7 None Yes 25.64 No Yes DSL 71 Yes No No No No No No Yes Month-to-Month No Credit Card 50.7 350.35 0 0 179.48 529.83 Stayed +6500-JVEGC Male 56 No 0 Lakewood 90715 33.841027 -118.078097 0 68 None Yes 11.22 Yes Yes Fiber Optic 7 Yes Yes Yes No Yes No No Yes One Year No Bank Withdrawal 101.35 7110.75 0 0 762.96 7873.71 Stayed +6502-HCJTI Male 78 Yes 0 Lakewood 90712 33.840524 -118.148403 0 7 None Yes 9.7 Yes Yes Fiber Optic 17 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 94.7 673.1 0 0 67.9 741 Churned Attitude Attitude of service provider +6502-KUGLL Female 29 Yes 2 El Monte 91732 34.074492 -118.01462 4 14 Offer D Yes 42.64 No Yes DSL 69 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 59.45 780.85 0 0 596.96 1377.81 Stayed +6502-MJQAE Male 27 No 0 Escondido 92027 33.141265 -116.967221 0 1 None Yes 46.21 No Yes Fiber Optic 58 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 69.6 69.6 0 0 46.21 115.81 Churned Competitor Competitor made better offer +6504-VBLFL Male 38 Yes 0 Madeline 96119 41.042003 -120.506086 9 55 Offer B Yes 6.63 No Yes DSL 23 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 58.6 3068.6 0 0 364.65 3433.25 Stayed +6505-OZNPG Female 21 No 0 Annapolis 95412 38.731055 -123.316553 0 6 None No Yes Cable 52 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Mailed Check 63.4 348.8 0 10 0 358.8 Stayed +6506-EYCNH Female 27 Yes 3 Montclair 91763 34.072121 -117.698319 9 28 None Yes 15.85 No No Month-to-Month Yes Bank Withdrawal 19.55 543.8 0 0 443.8 987.6 Stayed +6507-DTJZV Male 50 No 1 Cardiff By The Sea 92007 33.015866 -117.272254 0 13 Offer D Yes 30.19 No Yes DSL 17 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 66.4 831.75 0 0 392.47 1224.22 Stayed +6507-ZJSUR Male 76 Yes 0 Albion 95410 39.225694 -123.717354 6 23 None Yes 46.82 No Yes Fiber Optic 11 No No No No Yes Yes No No One Year Yes Bank Withdrawal 90.45 2117.25 0 30 1076.86 3224.11 Stayed +6508-NJYRO Male 36 Yes 0 Carlsbad 92009 33.098018 -117.258203 5 15 None Yes 14.27 No No One Year No Credit Card 18.8 294.95 0 0 214.05 509 Stayed +6509-TSGWN Female 42 Yes 2 Fallbrook 92028 33.362575 -117.299644 1 37 None Yes 31.83 Yes No Month-to-Month No Credit Card 26.45 911.6 0 0 1177.71 2089.31 Stayed +6510-UPNKS Female 21 No 0 Emigrant Gap 95715 39.23754 -120.720196 0 23 None Yes 43.77 Yes No One Year No Credit Card 24.8 615.35 0 0 1006.71 1622.06 Stayed +6513-EECDB Male 75 Yes 0 San Francisco 94114 37.758085 -122.434801 0 1 None Yes 36.92 Yes Yes Fiber Optic 6 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.55 73.55 0 0 36.92 110.47 Churned Price Price too high +6516-NKQBO Male 28 Yes 0 Corona 92882 33.819385 -117.600213 1 38 None Yes 22.05 No Yes Cable 73 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 81 3084.9 0 0 837.9 3922.8 Stayed +6518-KZXCB Male 61 No 0 Cassel 96016 40.936285 -121.572692 0 22 Offer D Yes 4.79 Yes No Two Year No Credit Card 25.25 566.5 0 0 105.38 671.88 Stayed +6518-LGAOV Female 60 Yes 0 San Diego 92121 32.898613 -117.202937 1 38 None Yes 19.08 Yes Yes Fiber Optic 4 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105 4026.4 0 0 725.04 4751.44 Churned Other Don't know +6518-PPLMZ Male 38 Yes 3 Clio 96106 39.745805 -120.580882 8 53 None Yes 25.32 No No Two Year Yes Credit Card 19.4 1110.35 0 0 1341.96 2452.31 Stayed +6519-CFDBX Female 31 No 0 Torrance 90505 33.807882 -118.347957 0 2 None Yes 10.81 No Yes Cable 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.4 80.95 0 0 21.62 102.57 Joined +6519-ZHPXP Female 51 Yes 2 Sacramento 95824 38.517295 -121.439819 1 72 None Yes 41.55 No Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 108.3 7679.65 36.13 50 2991.6 10685.12 Stayed +6521-YYTYI Male 59 No 0 Navarro 95463 39.182916 -123.552571 0 1 Offer E Yes 7.99 Yes Yes Fiber Optic 30 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.3 93.3 0 0 7.99 101.29 Churned Other Moved +6522-OIQSX Female 60 Yes 3 Alta 95701 39.218096 -120.79153 4 69 Offer A No Yes Cable 56 No Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 54.95 3772.5 0 0 0 3772.5 Stayed +6522-YRBXD Male 68 Yes 0 Anaheim 92802 33.807864 -117.923782 3 35 Offer C Yes 20.44 Yes Yes Fiber Optic 18 Yes Yes No No No Yes No Yes One Year Yes Bank Withdrawal 94.55 3365.4 0 0 715.4 4080.8 Stayed +6527-PZFPV Male 19 Yes 2 Los Angeles 90023 34.017697 -118.200577 6 24 Offer C Yes 25.84 No No One Year Yes Credit Card 20.8 469.65 0 0 620.16 1089.81 Stayed +6532-YLWSI Female 25 Yes 0 Crescent Mills 95934 40.080342 -120.957805 1 53 Offer B Yes 37.85 No No One Year No Bank Withdrawal 20.8 1021.8 0 0 2006.05 3027.85 Churned Price Price too high +6537-OTKMY Male 52 No 0 Covelo 95428 39.83307 -123.178765 0 15 Offer D No Yes DSL 14 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 50.75 688.2 32.55 0 0 655.65 Stayed +6537-QLGEX Female 34 No 0 Mammoth Lakes 93546 37.550074 -118.837167 0 16 None No Yes DSL 30 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 38.9 664.4 0 0 0 664.4 Stayed +6538-POCHL Male 59 No 0 Mountain Center 92561 33.638645 -116.55783 0 33 Offer C Yes 17.63 No Yes Fiber Optic 19 No Yes Yes No No No No Yes Month-to-Month Yes Credit Card 79 2576.8 0 0 581.79 3158.59 Stayed +6542-LWGXJ Male 46 Yes 0 Pixley 93256 35.957019 -119.330928 1 3 Offer E No Yes DSL 12 No No No No No No No Yes Month-to-Month No Credit Card 25 78.25 0 0 0 78.25 Joined +6543-CPZMK Male 32 Yes 0 Ventura 93001 34.360261 -119.306383 1 9 Offer E No Yes DSL 9 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 29.95 248.95 0 10 0 258.95 Churned Competitor Competitor offered more data +6543-JXSOO Female 30 Yes 0 Clipper Mills 95930 39.562239 -121.14836 5 23 Offer D Yes 12.88 No Yes DSL 41 Yes Yes No Yes No No No Yes One Year Yes Credit Card 57.75 1282.85 0 0 296.24 1579.09 Stayed +6543-XRMYR Female 73 No 0 Stockton 95209 38.044523 -121.348048 0 30 None Yes 43.61 Yes Yes Fiber Optic 8 No Yes No No Yes Yes No No Month-to-Month Yes Bank Withdrawal 99.7 2967.35 0 80 1308.3 4355.65 Churned Dissatisfaction Product dissatisfaction +6546-OPBBH Male 40 Yes 3 Santa Ana 92704 33.719869 -117.907063 1 51 None Yes 42.55 Yes No One Year Yes Credit Card 23.95 1216.35 0 0 2170.05 3386.4 Stayed +6549-BTYPG Female 19 Yes 0 Sebastopol 95472 38.398815 -122.861923 5 60 None No Yes DSL 69 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 60.8 3603.45 0 0 0 3603.45 Stayed +6549-NNDYT Female 59 No 0 Fresno 93720 36.878709 -119.7645 0 13 None No Yes Cable 7 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.85 394.1 0 0 0 394.1 Stayed +6549-YMFAW Male 70 Yes 0 Los Olivos 93441 34.70434 -120.02609 1 9 None Yes 1.66 No No One Year Yes Credit Card 21.25 204.55 0 0 14.94 219.49 Stayed +6551-GNYDG Female 33 Yes 1 Long Beach 90808 33.823943 -118.111335 7 14 None Yes 40.22 No Yes Fiber Optic 19 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.9 1152.8 0 0 563.08 1715.88 Stayed +6551-VLJMV Male 44 Yes 0 Hemet 92543 33.739415 -116.968339 6 34 Offer C Yes 4.42 No No Two Year No Credit Card 20.05 679 0 0 150.28 829.28 Stayed +6551-ZCOTS Male 73 No 0 Torrance 90503 33.840399 -118.353714 0 33 Offer C Yes 3.15 Yes No One Year Yes Bank Withdrawal 24.9 847.8 0 0 103.95 951.75 Stayed +6556-DBKZF Female 38 Yes 1 Chula Vista 91915 32.605012 -116.97595 6 71 None Yes 9.4 No Yes Fiber Optic 10 No No Yes No No No No Yes Two Year No Bank Withdrawal 76.05 5436.45 0 0 667.4 6103.85 Stayed +6557-BZXLQ Male 66 No 0 Cabazon 92230 33.929812 -116.76058 0 16 Offer D Yes 22.9 No Yes Fiber Optic 24 No No No No No No No Yes Two Year No Bank Withdrawal 69.65 1043.3 0 0 366.4 1409.7 Stayed +6559-ILWKJ Male 44 Yes 0 Fresno 93722 36.78979 -119.929894 1 71 None No Yes Cable 25 No Yes No No Yes Yes Yes No Two Year No Bank Withdrawal 49.35 3515.25 0 100 0 3615.25 Churned Dissatisfaction Product dissatisfaction +6559-PDZLR Male 26 No 0 Desert Center 92239 33.889605 -115.257009 0 26 None Yes 37 No Yes Fiber Optic 76 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.65 2537 0 0 962 3499 Stayed +6559-RAKOZ Male 61 Yes 1 Orange Cove 93646 36.633498 -119.298895 7 49 Offer B Yes 16.02 Yes Yes Fiber Optic 18 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 97.95 4917.9 0 0 784.98 5702.88 Stayed +6563-VNPMN Female 80 No 0 Sylmar 91342 34.321621 -118.399841 0 45 None Yes 4.14 No Yes Fiber Optic 20 Yes Yes No Yes No No No No Month-to-Month Yes Bank Withdrawal 85.7 3778.1 0 50 186.3 4014.4 Stayed +6563-VRERX Male 63 Yes 0 San Diego 92121 32.898613 -117.202937 2 33 None Yes 34.22 No No One Year No Credit Card 20.6 690.25 0 0 1129.26 1819.51 Stayed +6567-HOOPW Female 69 No 0 Folsom 95630 38.672638 -121.147403 0 1 None Yes 20.06 No Yes Fiber Optic 24 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal -7 79.2 0 0 20.06 99.26 Churned Competitor Competitor made better offer +6568-POCUI Female 51 Yes 0 Strawberry Valley 95981 39.58458 -121.093256 3 45 None Yes 48.02 No Yes Fiber Optic 18 No No No Yes Yes Yes Yes No Two Year Yes Credit Card 95.2 4285.8 43.95 50 2160.9 6452.75 Stayed +6569-KTMDU Female 28 No 0 Sacramento 95826 38.542532 -121.378826 0 1 None Yes 5.02 No No Month-to-Month No Mailed Check 19.1 19.1 0 0 5.02 24.12 Joined +6572-ADKRS Female 19 No 0 Los Angeles 90040 33.994524 -118.149953 0 46 Offer B Yes 42.44 No Yes Fiber Optic 69 No No Yes No No No No Yes Month-to-Month Yes Credit Card 74.8 3548.3 0 0 1952.24 5500.54 Stayed +6574-MCOEH Female 47 Yes 2 Escondido 92026 33.21846 -117.116916 2 33 None Yes 31.59 Yes Yes Cable 18 No No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 79.15 2531.4 0 20 1042.47 3593.87 Stayed +6575-SUVOI Female 65 Yes 0 Los Angeles 90062 34.003553 -118.308933 9 25 None Yes 30.6 Yes Yes DSL 2 Yes No No Yes Yes No No Yes One Year Yes Credit Card 69.5 1752.65 0 0 765 2517.65 Stayed +6576-FBXOJ Male 29 Yes 0 Yuba City 95991 39.02741 -121.614982 5 17 Offer D No Yes DSL 27 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 54.6 934.8 47.73 0 0 887.07 Stayed +6578-KRMAW Male 22 No 0 Planada 95365 37.329725 -120.306399 0 32 None Yes 46.33 No Yes Fiber Optic 85 Yes Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 93.4 2979.3 0 0 1482.56 4461.86 Stayed +6579-JPICP Male 31 No 0 Riverside 92505 33.920907 -117.489426 0 1 None Yes 17.81 No No Month-to-Month No Mailed Check 20.4 20.4 0 0 17.81 38.21 Joined +6581-NQCBA Female 36 Yes 0 Snelling 95369 37.521708 -120.426843 1 16 Offer D No Yes DSL 29 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.95 810.2 0 0 0 810.2 Churned Other Don't know +6582-OIVSP Female 25 No 0 Glendale 91203 34.153338 -118.262974 0 1 None Yes 47.36 No Yes Cable 41 No No No No No No No Yes Month-to-Month No Credit Card 45.3 45.3 0 0 47.36 92.66 Joined +6582-PLFUU Male 40 Yes 1 Cedarville 96104 41.505916 -120.152505 1 51 Offer B Yes 28.96 No No Two Year No Credit Card 19.55 1086.75 0 0 1476.96 2563.71 Stayed +6583-KQJLK Female 66 Yes 0 Twin Bridges 95735 38.805481 -120.13287 5 15 Offer D Yes 37.84 No Yes Fiber Optic 19 No Yes No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 94.65 1285.05 0 0 567.6 1852.65 Stayed +6583-QGCSI Female 79 Yes 0 Indian Wells 92210 33.537646 -116.291089 1 50 Offer B Yes 37.12 Yes Yes Fiber Optic 4 No Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 88.05 4367.35 0 100 1856 6323.35 Churned Competitor Competitor made better offer +6583-SZVGP Male 59 No 0 Indio 92203 33.752938 -116.230055 0 48 None Yes 9.91 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.1 5067.45 0 0 475.68 5543.13 Stayed +6584-VQMYT Male 19 No 2 San Jose 95138 37.246064 -121.749494 0 27 Offer C Yes 2.63 No Yes DSL 59 Yes Yes No No No No No No One Year No Credit Card 56.2 1567.55 0 30 71.01 1668.56 Stayed +6585-WCEWR Male 24 Yes 1 Fresno 93728 36.757345 -119.818274 1 72 None Yes 22.78 No No Two Year No Bank Withdrawal 20.35 1354.4 0 0 1640.16 2994.56 Stayed +6586-MYGKD Male 46 Yes 0 Newport Beach 92662 33.606336 -117.893042 1 70 Offer A Yes 18.26 Yes Yes DSL 18 Yes No No Yes Yes Yes Yes Yes Two Year Yes Credit Card 76.95 5289.8 0 0 1278.2 6568 Stayed +6586-PSJOX Male 62 No 2 Earlimart 93219 35.858054 -119.305858 0 15 Offer D Yes 1.63 No Yes DSL 11 No No Yes Yes No No No No One Year No Credit Card 55.2 864.55 0 80 24.45 969 Stayed +6591-QGOYB Male 29 No 0 Surfside 90743 33.728273 -118.085304 0 17 None Yes 38.78 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 106.65 1672.1 0 0 659.26 2331.36 Stayed +6595-COKXZ Female 63 No 0 Plymouth 95669 38.489273 -120.891614 0 1 Offer E Yes 48.31 No Yes Cable 22 No No No No No No No Yes Month-to-Month Yes Mailed Check 44.45 44.45 0 0 48.31 92.76 Churned Attitude Attitude of service provider +6595-YGXIT Male 71 No 0 Boulder Creek 95006 37.171727 -122.142961 0 25 Offer C Yes 47.66 Yes Yes Fiber Optic 23 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.95 2291.2 0 0 1191.5 3482.7 Churned Competitor Competitor made better offer +6598-KELSS Male 40 No 3 San Diego 92108 32.774046 -117.142454 0 50 Offer B No Yes DSL 76 Yes Yes No No Yes No No Yes One Year Yes Bank Withdrawal 43.05 2208.05 0 0 0 2208.05 Stayed +6598-RFFVI Male 56 No 0 San Bernardino 92405 34.142747 -117.300864 0 2 None Yes 15.79 No No One Year No Credit Card 19.3 28.3 0 0 31.58 59.88 Churned Price Long distance charges +6599-CEBNN Female 63 No 0 San Diego 92122 32.85723 -117.209774 0 34 Offer C Yes 1.55 No Yes Fiber Optic 14 No Yes No No No No No Yes Month-to-Month Yes Credit Card 73.95 2524.45 0 0 52.7 2577.15 Churned Competitor Competitor made better offer +6599-GZWCM Female 39 No 0 San Jose 95129 37.305622 -122.000887 0 13 None Yes 42.62 No Yes Fiber Optic 15 No Yes No No No No No Yes One Year Yes Credit Card 74.65 966.25 0 0 554.06 1520.31 Stayed +6599-RCLCJ Male 54 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 47 Offer B Yes 7.62 Yes Yes Fiber Optic 20 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 109.55 5124.55 0 0 358.14 5482.69 Churned Competitor Competitor made better offer +6599-SFQVE Female 27 No 0 Santa Clara 95051 37.348129 -121.98469 0 6 None Yes 37.57 No Yes Cable 58 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55 340.4 0 0 225.42 565.82 Stayed +6603-QWSPR Female 20 No 0 Galt 95632 38.274451 -121.259201 0 46 Offer B Yes 5.86 No Yes Fiber Optic 82 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.4 4904.2 0 0 269.56 5173.76 Stayed +6603-YRDCJ Male 19 Yes 0 San Francisco 94124 37.731505 -122.384532 3 33 Offer C Yes 15.89 No Yes DSL 52 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 61.05 2018.4 0 0 524.37 2542.77 Stayed +6608-QQLVK Male 35 No 0 Bangor 95914 39.396585 -121.38029 0 1 None Yes 39.58 No Yes DSL 28 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 50.5 50.5 0 0 39.58 90.08 Churned Competitor Competitor made better offer +6609-MXJHJ Female 39 Yes 2 Long Beach 90808 33.823943 -118.111335 6 30 Offer C Yes 47.21 Yes No Two Year Yes Credit Card 25.1 789.55 15.41 0 1416.3 2190.44 Stayed +6614-FHDBO Male 49 No 0 Rancho Cucamonga 91701 34.132275 -117.611478 0 72 None Yes 35.11 Yes Yes Fiber Optic 22 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 109.2 7878.3 0 0 2527.92 10406.22 Stayed +6614-VBEGU Female 23 Yes 0 Loma Linda 92354 34.049315 -117.255974 8 24 Offer C Yes 44.06 No Yes DSL 59 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 69.45 1614.05 0 0 1057.44 2671.49 Stayed +6614-YOLAC Female 31 Yes 0 Oakland 94602 37.803883 -122.208417 3 71 Offer A No Yes Cable 8 Yes Yes No Yes Yes Yes Yes Yes Two Year No Credit Card 58.65 4145.25 0 0 0 4145.25 Stayed +6614-YWYSC Male 68 Yes 0 Sultana 93666 36.545353 -119.338535 5 61 None Yes 19.14 Yes No Two Year No Bank Withdrawal 25 1501.75 0 0 1167.54 2669.29 Stayed +6615-NGGZJ Male 56 No 0 Buellton 93427 34.631362 -120.238218 0 14 None Yes 36.97 Yes Yes Fiber Optic 27 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.55 1415.55 0 0 517.58 1933.13 Churned Dissatisfaction Service dissatisfaction +6615-ZGEDR Male 42 No 0 Smith River 95567 41.950683 -124.097094 0 1 None Yes 1.91 No No Month-to-Month No Mailed Check 19.7 19.7 0 0 1.91 21.61 Churned Attitude Attitude of service provider +6616-AALSR Female 23 Yes 1 Citrus Heights 95610 38.69508 -121.271616 5 65 None Yes 13.17 Yes Yes Fiber Optic 59 Yes No Yes No Yes Yes Yes No Two Year Yes Credit Card 104.3 6725.3 0 70 856.05 7651.35 Stayed +6617-WLBQC Female 51 Yes 3 Beverly Hills 90212 34.062095 -118.401508 3 23 Offer D Yes 5.7 Yes Yes Fiber Optic 30 Yes No No No No No No Yes One Year No Credit Card 81.85 1810.85 0 0 131.1 1941.95 Stayed +6618-RYATB Female 56 No 0 North Hollywood 91605 34.207295 -118.400022 0 1 Offer E Yes 5.1 Yes Yes Fiber Optic 10 No No Yes No No No No Yes Month-to-Month Yes Credit Card 79.55 79.55 0 0 5.1 84.65 Churned Price Price too high +6619-RPLQZ Female 24 Yes 1 June Lake 93529 37.730269 -119.055813 2 45 Offer B Yes 40.19 No No Two Year No Mailed Check 20.85 892.15 0 0 1808.55 2700.7 Stayed +6620-HVDUJ Male 50 No 0 Fresno 93701 36.749403 -119.787574 0 24 Offer C Yes 23.71 No Yes DSL 4 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 60.45 1440.75 0 0 569.04 2009.79 Stayed +6620-JDYNW Female 64 No 0 Leggett 95585 39.873371 -123.741474 0 18 Offer D Yes 10.97 Yes Yes DSL 9 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 60.6 1156.35 0 0 197.46 1353.81 Stayed +6621-NRZAK Female 40 Yes 2 Mount Hamilton 95140 37.382909 -121.634151 7 63 Offer B Yes 46.9 No No Two Year No Credit Card 20 1209.25 0 0 2954.7 4163.95 Stayed +6621-YOBKI Male 46 No 0 San Ardo 93450 35.996008 -120.85305 0 5 None Yes 31.78 No No Month-to-Month No Credit Card 20.35 92.75 0 0 158.9 251.65 Stayed +6624-JDRDS Female 22 No 0 Dos Palos 93620 37.045728 -120.630682 0 6 Offer E No Yes Cable 52 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 29.45 161.45 0 0 0 161.45 Stayed +6625-FLENO Male 31 Yes 0 Los Angeles 90002 33.949255 -118.246978 9 58 None Yes 18.68 No No Two Year No Credit Card -4 1185.95 0 0 1083.44 2269.39 Stayed +6625-IUTTT Male 29 No 0 Fremont 94536 37.572273 -121.964583 0 67 Offer A Yes 49.74 No Yes Cable 41 Yes No Yes No No Yes Yes No Two Year No Bank Withdrawal 65.55 4361.55 0 40 3332.58 7734.13 Stayed +6625-UTXEW Female 26 Yes 0 Fort Bragg 95437 39.455555 -123.683979 1 12 Offer D Yes 46.88 No Yes Cable 73 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 51.25 612.1 0 0 562.56 1174.66 Stayed +6627-CFOSN Female 54 No 0 Madera 93637 36.902954 -120.194274 0 59 Offer B Yes 39.42 Yes Yes Fiber Optic 12 Yes Yes Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 99.45 5623.7 0 30 2325.78 7979.48 Stayed +6629-CZTTH Male 62 No 0 Orange 92865 33.828779 -117.848299 0 1 None Yes 48.22 No Yes Cable 22 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 55.7 55.7 0 0 48.22 103.92 Churned Dissatisfaction Product dissatisfaction +6629-LADHQ Female 42 No 0 Santa Barbara 93109 34.406256 -119.726936 0 2 Offer E Yes 36.96 No Yes DSL 24 Yes No No No No No No Yes Month-to-Month No Credit Card 50.95 123.05 0 0 73.92 196.97 Joined +6630-UJZMY Female 73 Yes 0 Palo Alto 94306 37.416159 -122.131337 10 4 None Yes 14.34 Yes Yes Fiber Optic 14 No No No No Yes No No Yes One Year Yes Bank Withdrawal 83.25 308.05 39.93 0 57.36 325.48 Stayed +6631-HMANX Male 39 Yes 0 Kelseyville 95451 38.93496 -122.792243 10 72 None Yes 31.15 Yes Yes Cable 16 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 85.45 6227.5 0 0 2242.8 8470.3 Stayed +6633-MPWBS Male 47 No 0 Woodland 95776 38.694081 -121.694431 0 5 Offer E Yes 7.31 No Yes DSL 18 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 49.2 216.9 0 0 36.55 253.45 Churned Competitor Competitor offered more data +6633-SYEUS Female 23 No 0 San Diego 92127 33.017518 -117.118456 0 23 None Yes 19.96 No Yes Fiber Optic 76 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 83.2 2032.3 23.79 0 459.08 2467.59 Stayed +6635-CPNUN Male 25 Yes 0 Moreno Valley 92553 33.923149 -117.244933 10 28 None Yes 33.57 Yes Yes Fiber Optic 52 No Yes Yes No Yes No No Yes Month-to-Month No Credit Card 96.6 2684.35 0 0 939.96 3624.31 Stayed +6635-MYYYZ Female 59 No 0 Trinity Center 96091 41.081847 -122.700545 0 30 None Yes 43.01 No Yes Cable 4 Yes Yes Yes Yes Yes Yes Yes No One Year No Bank Withdrawal 85.35 2530.4 0 20 1290.3 3840.7 Churned Competitor Competitor made better offer +6637-KYRCV Female 22 Yes 1 La Puente 91744 34.031441 -117.936436 1 5 None No Yes DSL 59 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.5 167.2 0 0 0 167.2 Stayed +6641-XRPSU Female 61 No 0 San Lorenzo 94580 37.676249 -122.132415 0 34 Offer C Yes 4.66 No Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Credit Card 70 2416.1 11 0 158.44 2563.54 Churned Competitor Competitor offered more data +6645-MXQJT Male 40 Yes 1 Copperopolis 95228 37.943954 -120.67108 10 2 Offer E Yes 39.35 No Yes Fiber Optic 24 Yes No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 97.1 184.15 0 0 78.7 262.85 Joined +6646-JPPHA Female 76 No 0 Fullerton 92832 33.868316 -117.929029 0 14 None Yes 48.01 No Yes Fiber Optic 2 Yes Yes No No No No No No Month-to-Month No Bank Withdrawal 78.85 1043.8 0 50 672.14 1765.94 Stayed +6646-QVXLR Male 77 Yes 0 Napa 94558 38.489789 -122.27011 1 62 None Yes 7.11 Yes Yes Fiber Optic 16 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.75 6383.35 0 0 440.82 6824.17 Churned Competitor Competitor had better devices +6646-VRFOL Male 74 Yes 0 Larkspur 94939 37.937082 -122.532369 1 53 None Yes 39.36 Yes Yes Fiber Optic 23 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 103.85 5485.5 0 0 2086.08 7571.58 Churned Competitor Competitor had better devices +6647-ZEDXT Female 19 No 0 Santa Maria 93455 34.818227 -120.418784 0 30 None Yes 13.16 Yes Yes Fiber Optic 27 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 110.45 3327.05 0 0 394.8 3721.85 Stayed +6648-INWPS Male 30 Yes 3 San Bernardino 92410 34.106922 -117.297553 4 16 Offer D Yes 38.55 No No Month-to-Month No Bank Withdrawal 20.15 341.35 0 0 616.8 958.15 Stayed +6650-BWFRT Female 43 Yes 0 Cambria 93428 35.591387 -121.032256 1 72 Offer A Yes 24.89 Yes Yes Fiber Optic 5 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 117.15 8529.5 0 0 1792.08 10321.58 Stayed +6650-VJONK Male 54 No 0 Carson 90746 33.859171 -118.252272 0 1 None Yes 15.9 No Yes Cable 27 No No No No No No No No Month-to-Month Yes Bank Withdrawal 43.85 43.85 0 10 15.9 69.75 Joined +6651-AZVTJ Male 27 Yes 0 Pomona 91768 34.067932 -117.785168 1 49 None Yes 46.94 Yes Yes Fiber Optic 73 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 99.8 4872.45 0 130 2300.06 7302.51 Churned Attitude Attitude of support person +6651-RLGGM Male 54 Yes 2 Galt 95632 38.274451 -121.259201 2 67 Offer A Yes 14.54 Yes No Two Year No Credit Card 26.3 1688.9 0 0 974.18 2663.08 Stayed +6652-YFFJO Female 42 No 0 Tuolumne 95379 37.939768 -120.188002 0 11 Offer D Yes 13.56 No Yes Cable 17 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 64.9 716.1 0 0 149.16 865.26 Stayed +6653-CBBOM Female 57 No 0 Compton 90221 33.885811 -118.206459 0 1 Offer E Yes 15.92 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 70.3 0 0 15.92 86.22 Churned Dissatisfaction Service dissatisfaction +6654-QGBZZ Female 21 No 0 Nevada City 95959 39.333737 -120.858667 0 1 None Yes 1.5 No No Month-to-Month No Credit Card 19.9 19.9 0 0 1.5 21.4 Joined +6655-LHBYW Male 46 No 0 Glendora 91741 34.14649 -117.849815 0 50 Offer B Yes 19.8 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes Yes Yes No One Year No Credit Card 114.35 5791.1 0 10 990 6791.1 Stayed +6656-GULJQ Male 25 Yes 2 Emigrant Gap 95715 39.23754 -120.720196 4 72 None Yes 21.21 Yes Yes DSL 27 Yes No Yes Yes Yes Yes Yes No Two Year Yes Credit Card 83.55 6093.3 0 90 1527.12 7710.42 Stayed +6656-JWRQX Female 60 No 0 San Diego 92124 32.827238 -117.089287 0 1 None No Yes DSL 9 No No No Yes No No No No Month-to-Month No Credit Card 30.55 30.55 0 40 0 70.55 Joined +6661-EIPZC Female 38 Yes 1 Grand Terrace 92313 34.029175 -117.307211 6 48 None No Yes DSL 16 No No No Yes No No No Yes Month-to-Month Yes Credit Card 29.5 1423.05 0 0 0 1423.05 Stayed +6661-HBGWL Female 69 No 0 Mineral 96063 40.408796 -121.579609 0 42 None Yes 16.22 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.75 4323.45 0 0 681.24 5004.69 Churned Dissatisfaction Network reliability +6663-JOCQO Male 55 Yes 0 Wasco 93280 35.652242 -119.4464 7 31 None Yes 29.06 Yes Yes DSL 22 Yes Yes No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 75.25 2344.5 1.99 0 900.86 3243.37 Stayed +6664-FPDAC Female 77 No 0 San Diego 92115 32.762506 -117.07245 0 56 Offer B Yes 19.46 Yes Yes Fiber Optic 28 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 111.95 6418.9 0 0 1089.76 7508.66 Churned Attitude Attitude of service provider +6668-CNMFP Female 24 Yes 3 West Hills 91307 34.199787 -118.68493 1 19 None Yes 36.92 Yes Yes Fiber Optic 52 No No No Yes No Yes Yes Yes One Year Yes Bank Withdrawal 89.35 1686.85 0 0 701.48 2388.33 Stayed +6670-MFRPK Male 53 Yes 1 Coalinga 93210 36.186867 -120.387793 5 69 Offer A Yes 21.56 Yes Yes Fiber Optic 17 No No Yes No No No No Yes Two Year Yes Credit Card 79.2 5420.65 0 0 1487.64 6908.29 Stayed +6671-NGWON Female 43 No 0 Dillon Beach 94929 38.24458 -122.956268 0 7 Offer E Yes 41.57 No No Month-to-Month No Credit Card 20.35 150.6 0 0 290.99 441.59 Stayed +6674-KVJHG Female 50 No 0 Lake Arrowhead 92352 34.2565 -117.19335 0 11 None Yes 1.87 Yes No One Year No Bank Withdrawal 25.2 245.15 0 0 20.57 265.72 Stayed +6680-NENYN Female 24 No 0 San Diego 92122 32.85723 -117.209774 0 43 None Yes 12.88 Yes Yes Fiber Optic 59 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.6 4759.85 0 0 553.84 5313.69 Churned Competitor Competitor made better offer +6680-WKXRZ Female 32 No 0 Antioch 94509 37.980057 -121.801599 0 3 None Yes 23.82 Yes Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month No Bank Withdrawal 74.4 215.8 0 0 71.46 287.26 Churned Other Don't know +6681-ZSEXG Male 34 Yes 0 Rancho Cordova 95742 38.591134 -121.161585 9 56 Offer B Yes 35.55 Yes Yes DSL 17 No Yes Yes No No No No Yes Two Year No Credit Card 59.5 3389.25 0 0 1990.8 5380.05 Stayed +6682-QJDGB Male 20 No 1 San Diego 92109 32.787836 -117.232376 0 40 None Yes 8.08 No Yes DSL 76 Yes Yes No No No No No Yes Month-to-Month Yes Mailed Check 55.25 2139.2 0 0 323.2 2462.4 Churned Competitor Competitor made better offer +6682-VCIXC Female 61 Yes 0 Mad River 95552 40.390301 -123.412327 2 43 Offer B No Yes Cable 6 Yes Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 51.25 2151.6 0 0 0 2151.6 Stayed +6683-VLCTZ Male 73 No 0 San Diego 92129 32.961064 -117.134917 0 20 None Yes 44.44 Yes Yes Fiber Optic 13 No No Yes No Yes Yes No No Month-to-Month Yes Bank Withdrawal 98.55 1842.8 0 120 888.8 2851.6 Churned Competitor Competitor made better offer +6685-GBWJZ Male 59 Yes 0 Los Angeles 90015 34.039224 -118.266293 6 63 None Yes 46.99 No Yes Cable 13 Yes Yes No Yes Yes No No Yes One Year No Credit Card 70.8 4448.8 0 0 2960.37 7409.17 Stayed +6685-XSHHU Male 45 Yes 2 Keyes 95328 37.555631 -120.911653 9 60 None Yes 32.12 No No Two Year Yes Bank Withdrawal 20.95 1270.55 0 0 1927.2 3197.75 Stayed +6686-YPGHK Male 65 No 0 Long Beach 90808 33.823943 -118.111335 0 47 None Yes 36.58 No Yes Fiber Optic 20 Yes No No No No Yes Yes No Month-to-Month No Credit Card 85.5 4042.3 0 50 1719.26 5811.56 Churned Other Moved +6688-UZPWD Female 36 Yes 0 Palm Springs 92262 33.839989 -116.659215 1 11 None Yes 7.89 Yes Yes Fiber Optic 10 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 102 1145.35 0 0 86.79 1232.14 Churned Competitor Competitor offered more data +6689-KXGBO Female 36 No 0 San Luis Obispo 93401 35.233745 -120.626442 0 1 None Yes 30.96 No Yes DSL 5 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 50.55 50.55 0 0 30.96 81.51 Churned Dissatisfaction Product dissatisfaction +6689-TCZHQ Female 70 No 0 Claremont 91711 34.127621 -117.717863 0 5 Offer E Yes 12.27 No Yes Fiber Optic 20 No No No No No Yes No Yes Month-to-Month No Bank Withdrawal 78.95 378.4 0 0 61.35 439.75 Churned Attitude Attitude of support person +6689-VRRTK Female 71 No 0 Camarillo 93010 34.227846 -119.079903 0 44 None Yes 49.75 Yes Yes Fiber Optic 2 Yes Yes Yes No Yes Yes No Yes One Year Yes Credit Card 109.8 4860.35 0 0 2189 7049.35 Stayed +6691-CCIHA Female 46 Yes 0 Joshua Tree 92252 34.167236 -116.281511 1 62 Offer B Yes 4.7 Yes Yes Cable 28 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.95 5150.55 4.68 0 291.4 5437.27 Stayed +6692-UDPJC Female 61 Yes 1 South El Monte 91733 34.04622 -118.053753 1 14 None Yes 9.13 Yes Yes Fiber Optic 12 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.65 1301 0 0 127.82 1428.82 Churned Dissatisfaction Network reliability +6692-YQHXC Male 43 No 0 Sacramento 95842 38.687367 -121.34848 0 16 None Yes 27.43 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Credit Card 69.95 1205.5 0 0 438.88 1644.38 Stayed +6693-DJWTY Female 46 No 3 Inglewood 90304 33.936827 -118.359824 0 35 None Yes 12.56 No Yes DSL 56 Yes Yes No No No No No Yes One Year No Credit Card -4 2016.45 0 0 439.6 2456.05 Stayed +6693-FRIRW Male 61 No 0 Newport Beach 92661 33.601309 -117.902304 0 18 None Yes 7.56 No Yes Fiber Optic 20 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 101.3 1794.65 0 0 136.08 1930.73 Stayed +6695-AMZUF Female 31 Yes 0 Stockton 95219 38.029729 -121.387999 0 70 Offer A Yes 31.15 No Yes DSL 5 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 86.45 5950.2 0 0 2180.5 8130.7 Stayed +6695-FRVEC Male 60 Yes 0 Burbank 91506 34.169706 -118.323548 1 67 None Yes 21.17 No Yes Cable 13 Yes No Yes Yes No No No No Two Year Yes Bank Withdrawal 60.4 3953.7 0 40 1418.39 5412.09 Stayed +6696-YDAYZ Male 30 Yes 2 Mt Baldy 91759 34.231318 -117.662032 3 16 Offer D Yes 27.24 No No Two Year No Credit Card 20.5 290.55 0 0 435.84 726.39 Stayed +6698-OXETB Male 60 No 0 Joshua Tree 92252 34.167236 -116.281511 0 11 Offer D Yes 49.8 No No Two Year No Credit Card 20.4 231.45 0 0 547.8 779.25 Stayed +6701-DHKWQ Female 38 Yes 0 Montrose 91020 34.2112 -118.230625 10 61 Offer B No Yes DSL 17 No Yes Yes Yes Yes No No Yes Two Year No Credit Card 51.35 3244.4 0 0 0 3244.4 Stayed +6701-YVNQG Male 63 Yes 0 Moreno Valley 92553 33.923149 -117.244933 4 72 Offer A Yes 47.66 Yes Yes DSL 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 88.7 6301.7 0 0 3431.52 9733.22 Stayed +6702-OHFWR Male 75 No 0 Reseda 91335 34.200175 -118.540958 0 1 Offer E No Yes DSL 26 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 43.3 43.3 0 0 0 43.3 Churned Dissatisfaction Poor expertise of online support +6704-UTUKK Male 43 Yes 0 Exeter 93221 36.301689 -119.018233 3 29 None No Yes DSL 15 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 45.9 1332.4 0 20 0 1352.4 Stayed +6705-LNMDD Male 38 No 0 San Diego 92154 32.578103 -117.012975 0 20 Offer D Yes 49.81 No Yes DSL 4 No No No Yes No No No Yes Month-to-Month No Credit Card 50 1003.05 2.81 0 996.2 1996.44 Stayed +6705-LXORM Female 79 Yes 0 Perris 92570 33.787298 -117.320676 1 5 Offer E Yes 5.42 No Yes Fiber Optic 23 No No No No No No No Yes One Year No Bank Withdrawal 70.05 302.6 0 0 27.1 329.7 Stayed +6710-HSJRD Male 48 Yes 0 Newport Coast 92657 33.603282 -117.821841 8 61 Offer B Yes 12.32 Yes Yes Fiber Optic 7 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 114.1 7132.15 0 0 751.52 7883.67 Stayed +6711-FLDFB Female 62 No 0 Big Oak Flat 95305 37.818589 -120.256995 0 7 Offer E Yes 46.79 Yes Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 541.15 0 0 327.53 868.68 Churned Competitor Competitor had better devices +6711-VTNRE Female 42 No 0 Tranquillity 93668 36.635661 -120.288644 0 36 None Yes 27.72 No Yes Fiber Optic 24 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 87.55 3078.1 0 0 997.92 4076.02 Churned Competitor Competitor had better devices +6712-OAWRH Female 79 No 0 San Bernardino 92408 34.084909 -117.258107 0 26 Offer C Yes 34.69 No Yes Fiber Optic 27 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 91.25 2351.8 0 0 901.94 3253.74 Churned Attitude Attitude of support person +6713-OKOMC Female 42 No 0 Los Angeles 90008 34.008293 -118.346766 0 10 Offer D No Yes DSL 8 Yes No No No No No No Yes Month-to-Month No Mailed Check 29.75 301.9 0 0 0 301.9 Stayed +6715-OFDBP Male 52 No 0 Palo Alto 94304 37.386978 -122.177746 0 5 None Yes 14.26 No Yes DSL 26 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 70.05 346.4 0 0 71.3 417.7 Churned Price Price too high +6718-BDGHG Female 64 Yes 0 Gold Run 95717 39.170376 -120.838404 6 43 None Yes 12.98 Yes Yes DSL 8 No No No Yes Yes No No Yes One Year Yes Bank Withdrawal 64.85 2908.2 0 0 558.14 3466.34 Stayed +6719-FGEDO Female 27 Yes 0 Whittier 90606 33.976678 -118.065875 1 72 Offer A Yes 38.79 Yes Yes Fiber Optic 42 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 97 7104.2 0 0 2792.88 9897.08 Stayed +6719-OXYBR Male 41 No 0 California City 93505 35.151491 -117.927597 0 15 None Yes 27.3 No Yes Fiber Optic 18 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 85.3 1219.85 0 0 409.5 1629.35 Stayed +6723-CEGQI Female 33 No 2 Bayside 95524 40.825486 -124.049485 0 65 None No Yes DSL 25 No Yes No Yes Yes No No Yes Two Year No Credit Card 45.25 2933.95 0 0 0 2933.95 Stayed +6723-WSNTY Female 73 Yes 0 Del Mar 92014 32.948262 -117.256086 3 66 None Yes 6.94 Yes Yes Fiber Optic 23 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 108.1 7181.95 0 0 458.04 7639.99 Stayed +6725-TPKJO Male 28 No 0 Duncans Mills 95430 38.445603 -123.063756 0 44 None Yes 47.53 No No Two Year No Credit Card 20.05 845.25 15.31 0 2091.32 2921.26 Stayed +6726-NNFWD Female 74 Yes 0 Murrieta 92562 33.548869 -117.334165 10 71 Offer A Yes 16.26 No Yes Fiber Optic 27 No Yes Yes No No Yes No Yes Two Year No Credit Card 89.45 6435.25 0 0 1154.46 7589.71 Stayed +6726-WEXXK Male 72 Yes 0 Fields Landing 95537 40.726949 -124.217378 7 27 None Yes 41.11 Yes Yes Fiber Optic 14 Yes No Yes No No No No Yes One Year Yes Bank Withdrawal 85.9 2220.1 0 0 1109.97 3330.07 Stayed +6727-IOTLZ Male 48 Yes 0 Pasadena 91101 34.146635 -118.139225 3 14 Offer D Yes 5.17 No Yes Cable 25 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 81.95 1181.75 0 0 72.38 1254.13 Stayed +6728-CZFEI Female 28 No 0 Sacramento 95819 38.567594 -121.437507 0 15 None Yes 6.56 No Yes DSL 52 No No No No Yes No No Yes One Year No Credit Card 56.15 931.9 35.23 0 98.4 995.07 Stayed +6728-DKUCO Female 25 Yes 0 Santa Monica 90405 34.005439 -118.477507 1 72 Offer A Yes 25.82 Yes Yes Fiber Optic 59 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.15 7303.05 0 0 1859.04 9162.09 Stayed +6728-VOIFY Female 20 Yes 0 Palo Cedro 96073 40.582399 -122.195512 5 63 Offer B Yes 20.51 No Yes Fiber Optic 51 No Yes No No Yes Yes Yes No One Year Yes Bank Withdrawal 96 6109.75 0 30 1292.13 7431.88 Stayed +6728-WYQBC Male 52 No 0 Escondido 92027 33.141265 -116.967221 0 1 Offer E Yes 2.29 No No Month-to-Month No Bank Withdrawal 20.95 20.95 0 0 2.29 23.24 Joined +6729-FZWSY Male 45 No 0 Penn Valley 95946 39.203817 -121.19584 0 67 Offer A Yes 9.05 No No One Year Yes Credit Card 19.45 1195.95 0 0 606.35 1802.3 Stayed +6729-GDNGC Female 71 No 0 Westport 95488 39.724433 -123.767578 0 20 None Yes 21.49 No Yes Fiber Optic 4 No No No No Yes No No Yes One Year No Bank Withdrawal 80.7 1614.2 0 0 429.8 2044 Stayed +6732-FZUGP Female 30 No 0 Berkeley 94705 37.858898 -122.240512 0 47 Offer B Yes 40.25 Yes Yes Fiber Optic 69 Yes No Yes No Yes No No Yes One Year No Credit Card 94.9 4615.25 0 0 1891.75 6507 Stayed +6732-VAILE Male 33 Yes 0 Montclair 91763 34.072121 -117.698319 10 70 None Yes 30.06 Yes Yes Cable 24 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 85.95 5931.75 0 0 2104.2 8035.95 Stayed +6733-LRIZX Male 42 No 0 Bodega Bay 94923 38.377165 -123.037957 0 35 None Yes 20.07 Yes Yes Fiber Optic 23 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.95 4025.5 0 0 702.45 4727.95 Stayed +6734-CKRSM Female 38 No 0 Stirling City 95978 39.904002 -121.527823 0 3 None Yes 40.2 No No Month-to-Month No Mailed Check 20 63.6 0 0 120.6 184.2 Joined +6734-FQAJX Male 65 No 0 Somerset 95684 38.606703 -120.586659 0 67 None Yes 34.23 No Yes Fiber Optic 11 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.05 7171.7 0 0 2293.41 9465.11 Stayed +6734-GMPVK Male 34 No 0 Santa Maria 93454 34.943523 -120.256729 0 5 Offer E Yes 44.65 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 105.3 550.6 0 0 223.25 773.85 Stayed +6734-JDTTV Male 55 Yes 1 Manton 96059 40.426679 -121.850421 5 65 Offer B Yes 33.47 No No Two Year Yes Credit Card 19.85 1267.05 0 0 2175.55 3442.6 Stayed +6734-PSBAW Male 46 Yes 0 Santa Fe Springs 90670 33.933565 -118.062611 1 72 Offer A Yes 1.86 Yes No Two Year Yes Bank Withdrawal 23.55 1723.95 0 0 133.92 1857.87 Stayed +6736-DHUQI Female 64 Yes 3 Fairfax 94930 37.971751 -122.611873 5 67 None Yes 3.47 No Yes Fiber Optic 21 Yes Yes Yes No No No No Yes One Year No Bank Withdrawal 84.8 5598.3 0 0 232.49 5830.79 Stayed +6738-ISCBM Male 55 No 0 Northridge 91324 34.238208 -118.55029 0 44 None No Yes Cable 17 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 54 2440.25 5.47 0 0 2434.78 Stayed +6741-EGCBI Male 69 No 0 Hacienda Heights 91745 33.998471 -117.973758 0 30 None Yes 4.04 Yes Yes Fiber Optic 14 Yes No No No No Yes No Yes Two Year Yes Credit Card 90.5 2595.85 0 0 121.2 2717.05 Stayed +6741-QRLUP Female 50 No 0 Olema 94950 38.052209 -122.775567 0 63 None Yes 31.34 Yes Yes DSL 26 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 80.3 4995.35 0 0 1974.42 6969.77 Stayed +6743-HHQPF Male 26 Yes 0 Capay 95607 38.681651 -122.130569 5 42 None No Yes DSL 59 No No No No No No Yes Yes Month-to-Month Yes Credit Card 25.1 1097.15 0 0 0 1097.15 Stayed +6745-JEFZB Male 64 Yes 0 El Cajon 92019 32.785165 -116.862648 2 35 None Yes 23.85 Yes Yes Fiber Optic 10 No No No Yes Yes No No No Month-to-Month Yes Credit Card 91.5 3236.35 40.79 90 834.75 4120.31 Stayed +6746-WAUWT Male 62 No 0 Salida 95368 37.713152 -121.08739 0 19 None Yes 26.54 No No One Year Yes Credit Card 19.7 386.5 0 0 504.26 890.76 Stayed +6749-UTDVX Male 64 No 0 Brownsville 95919 39.440687 -121.263583 0 72 Offer A Yes 10.87 Yes Yes Fiber Optic 16 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 103.65 7634.8 0 0 782.64 8417.44 Stayed +6752-APNJL Male 30 Yes 1 Woodlake 93286 36.464635 -119.094348 7 42 None Yes 18.93 No Yes DSL 73 Yes Yes No No No No No Yes Month-to-Month No Credit Card 54.5 2301.15 0 0 795.06 3096.21 Stayed +6754-LZUKA Male 29 Yes 0 Escondido 92027 33.141265 -116.967221 1 61 None Yes 23.31 Yes Yes DSL 51 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 80.9 4932.5 0 0 1421.91 6354.41 Stayed +6754-WKSHP Male 61 No 2 Brisbane 94005 37.684694 -122.40712 0 30 Offer C Yes 4.27 Yes No One Year No Bank Withdrawal 25.35 723.3 0 0 128.1 851.4 Stayed +6762-NSODU Female 46 Yes 3 Los Angeles 90015 34.039224 -118.266293 9 46 None Yes 12.68 No No Two Year No Credit Card 19.4 958.15 0 0 583.28 1541.43 Stayed +6762-QVYJO Female 25 Yes 3 Acton 93510 34.501452 -118.207862 8 58 Offer B No Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 59.75 3624.35 0 0 0 3624.35 Stayed +6765-MBQNU Female 56 Yes 0 Phillipsville 95559 40.184094 -123.745487 7 26 None Yes 33.47 Yes No One Year No Credit Card 26 684.05 0 0 870.22 1554.27 Stayed +6766-HFKLA Female 60 Yes 0 Cazadero 95421 38.578807 -123.19338 10 56 None Yes 10.13 Yes Yes Fiber Optic 13 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 103.2 5744.35 0 0 567.28 6311.63 Stayed +6769-DCQLI Male 21 No 0 Pope Valley 94567 38.672708 -122.403219 0 52 None Yes 49.29 No Yes Fiber Optic 51 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105 5426.85 0 0 2563.08 7989.93 Churned Other Don't know +6769-DYBQN Male 77 No 0 Clearlake 95422 38.965804 -122.631779 0 46 None Yes 36.78 No Yes Fiber Optic 29 Yes No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 85 3969.4 0 0 1691.88 5661.28 Churned Attitude Attitude of support person +6770-UAYGJ Female 23 Yes 2 Lebec 93243 34.845861 -118.885163 8 49 None Yes 33.65 Yes No Two Year No Credit Card 25.25 1211.65 0 0 1648.85 2860.5 Stayed +6770-XUAGN Female 30 Yes 0 North Hollywood 91605 34.207295 -118.400022 1 1 Offer E Yes 16.66 No No Month-to-Month Yes Bank Withdrawal 21 21 0 0 16.66 37.66 Churned Attitude Attitude of support person +6771-XWBDM Female 47 Yes 0 White Water 92282 33.972293 -116.654195 1 57 None Yes 40.13 Yes Yes Fiber Optic 25 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 104.5 5921.35 0 0 2287.41 8208.76 Churned Dissatisfaction Product dissatisfaction +6772-KSATR Male 31 No 0 Eagleville 96110 41.280341 -120.150381 0 1 Offer E Yes 9.81 Yes Yes Fiber Optic 28 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 81.7 81.7 0 0 9.81 91.51 Churned Dissatisfaction Service dissatisfaction +6772-WFQRD Male 58 No 3 Castella 96017 41.121108 -122.336613 0 40 Offer B Yes 26.41 No No One Year Yes Bank Withdrawal 20.4 854.9 32.55 0 1056.4 1878.75 Stayed +6773-LQTVT Female 67 Yes 1 Long Beach 90803 33.760458 -118.129725 8 29 None No Yes DSL 20 No Yes Yes No No No No Yes Two Year Yes Credit Card 35.65 1025.15 25.07 0 0 1000.08 Stayed +6776-TLWOI Male 29 No 0 Livingston 95334 37.361987 -120.748394 0 3 Offer E Yes 32.01 No No Month-to-Month No Mailed Check 19.85 64.55 0 0 96.03 160.58 Churned Price Price too high +6777-TGHTM Female 44 No 0 San Francisco 94122 37.760412 -122.484966 0 53 None Yes 29.8 Yes Yes Fiber Optic 4 Yes No Yes No Yes Yes Yes Yes One Year Yes Credit Card 106.95 5785.5 0 0 1579.4 7364.9 Churned Competitor Competitor had better devices +6778-EICRF Male 57 Yes 1 Clio 96106 39.745805 -120.580882 9 24 None Yes 8.67 Yes Yes Cable 10 Yes No No No Yes Yes Yes Yes One Year No Credit Card 74.8 1821.2 0 0 208.08 2029.28 Stayed +6778-JFCMK Male 28 No 0 Van Nuys 91405 34.202494 -118.448048 0 24 Offer C No Yes DSL 46 Yes No No No Yes Yes Yes Yes One Year Yes Mailed Check 50.6 1288.75 0 0 0 1288.75 Stayed +6778-YSNIH Female 63 No 0 Riverside 92501 33.994676 -117.372498 0 2 None Yes 27.02 No Yes Cable 26 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59 114.15 0 0 54.04 168.19 Joined +6784-XYJAE Female 38 No 0 Fort Irwin 92310 35.349241 -116.770281 0 36 None Yes 46.92 Yes Yes DSL 5 No No Yes No No No No No One Year No Bank Withdrawal 55.8 1941.5 0 70 1689.12 3700.62 Stayed +6786-OBWQR Female 20 Yes 2 Nipomo 93444 35.050345 -120.489599 8 5 None Yes 47.91 No Yes Fiber Optic 73 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 80.85 356.1 0 0 239.55 595.65 Stayed +6789-HJBWG Female 20 No 0 Livingston 95334 37.361987 -120.748394 0 12 Offer D Yes 17.14 No Yes DSL 48 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 49.4 611.65 0 90 205.68 907.33 Stayed +6791-YBNAK Male 26 Yes 2 Manteca 95337 37.750822 -121.238423 9 18 Offer D No Yes DSL 52 No No No No No No No Yes Month-to-Month No Credit Card 25.55 467.85 0 0 0 467.85 Stayed +6794-HKIAJ Male 44 No 0 Redondo Beach 90278 33.873395 -118.37019 0 62 None Yes 18.9 Yes Yes Fiber Optic 2 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 90.7 5586.45 0 0 1171.8 6758.25 Stayed +6797-LNAQX Male 34 Yes 0 Poway 92064 32.984395 -117.013454 1 70 Offer A Yes 29.59 Yes Yes Fiber Optic 3 No Yes No No Yes Yes Yes No Two Year No Bank Withdrawal 98.3 6859.5 0 20 2071.3 8950.8 Churned Competitor Competitor had better devices +6797-UCJHZ Female 74 Yes 0 Simi Valley 93065 34.269449 -118.768471 7 66 Offer A Yes 25.51 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes No Yes One Year No Credit Card 104.6 6819.45 0 0 1683.66 8503.11 Stayed +6804-GDMOI Female 39 No 0 Brea 92823 33.924143 -117.79387 0 61 None Yes 41.23 Yes Yes Fiber Optic 28 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 106.6 6428.4 0 0 2515.03 8943.43 Churned Competitor Competitor offered more data +6806-YDEUL Female 67 No 0 Sacramento 95817 38.550722 -121.457314 0 6 Offer E Yes 2.03 No No Two Year No Bank Withdrawal 19.5 106.8 0 0 12.18 118.98 Stayed +6807-SIWJI Male 47 No 0 Groveland 95321 37.902968 -119.667544 0 38 Offer C Yes 4.34 Yes Yes Fiber Optic 26 Yes Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.85 3887.25 0 0 164.92 4052.17 Stayed +6810-VCAEX Female 57 No 0 Los Angeles 90064 34.037251 -118.423573 0 47 Offer B No Yes DSL 3 Yes Yes No Yes No No No Yes One Year No Credit Card 39.65 1798.65 0 0 0 1798.65 Stayed +6813-GZQCG Female 21 Yes 1 Milford 96121 40.181279 -120.392967 5 45 None Yes 37.57 Yes No Two Year Yes Credit Card 24.65 1171.3 0 0 1690.65 2861.95 Stayed +6814-ZPWFQ Male 67 No 0 Santa Clarita 91350 34.502432 -118.41459 0 51 None Yes 3.11 Yes No One Year No Bank Withdrawal 25 1260.7 0 0 158.61 1419.31 Stayed +6815-ABQFQ Male 53 Yes 0 Silverado 92676 33.782346 -117.635263 1 56 None Yes 14.43 Yes Yes Fiber Optic 25 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 107.25 6033.3 0 0 808.08 6841.38 Stayed +6817-WTYHE Male 56 No 0 Happy Camp 96039 41.831901 -123.487478 0 2 None Yes 5.08 No Yes DSL 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 44.9 111.05 0 0 10.16 121.21 Joined +6818-DJXAA Female 43 No 3 Alturas 96101 41.468877 -120.54229 0 10 None Yes 42.93 No Yes Fiber Optic 52 No No Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.1 964.35 0 0 429.3 1393.65 Stayed +6818-WOBHJ Female 70 Yes 0 Fulton 95439 38.493888 -122.777141 1 68 Offer A Yes 24.13 Yes Yes Fiber Optic 24 No Yes No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 89.6 6127.6 0 0 1640.84 7768.44 Churned Competitor Competitor had better devices +6821-BUXUX Female 28 No 0 Temecula 92592 33.507255 -117.029473 0 13 Offer D Yes 17.02 Yes Yes Fiber Optic 41 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 96.65 1244.5 0 0 221.26 1465.76 Churned Competitor Competitor made better offer +6821-JPCDC Female 29 Yes 0 Castro Valley 94552 37.722727 -122.02157 4 48 None Yes 47.64 No Yes Fiber Optic 59 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 97.05 4692.95 0 0 2286.72 6979.67 Stayed +6823-SIDFQ Male 58 No 0 Parker Dam 92267 34.273872 -114.192901 0 28 Offer C Yes 40.39 No No One Year No Credit Card 18.25 534.7 0 0 1130.92 1665.62 Stayed +6825-UYPFK Female 47 No 0 Sun City 92586 33.707483 -117.200006 0 23 Offer D Yes 27.61 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.6 1758.6 0 0 635.03 2393.63 Churned Dissatisfaction Network reliability +6827-IEAUQ Female 46 Yes 0 Los Angeles 90035 34.051809 -118.383843 5 27 None Yes 40.21 No Yes DSL 13 Yes Yes Yes Yes No No No Yes One Year No Credit Card 66.15 1874.45 0 0 1085.67 2960.12 Stayed +6828-HMKWP Male 24 Yes 1 Berkeley 94710 37.872902 -122.303708 3 12 None Yes 49.7 No No Two Year No Bank Withdrawal 21.05 262.05 0 0 596.4 858.45 Stayed +6833-JMZYP Female 54 No 0 Hesperia 92345 34.361387 -117.337509 0 15 None Yes 15.28 No Yes Fiber Optic 16 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 94 1505.45 0 0 229.2 1734.65 Stayed +6834-NXDCA Female 30 No 0 South Dos Palos 93665 36.959731 -120.653519 0 13 None No Yes DSL 53 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 23.9 300.8 0 0 0 300.8 Churned Dissatisfaction Limited range of services +6837-BJYDQ Male 42 No 0 Wilmington 90744 33.782068 -118.262263 0 3 None Yes 35.65 No No One Year No Credit Card 19.6 61.35 0 0 106.95 168.3 Joined +6837-HAEVO Male 47 Yes 2 Moreno Valley 92551 33.88274 -117.224878 9 69 Offer A Yes 22.49 Yes Yes Fiber Optic 11 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105 7297.75 0 0 1551.81 8849.56 Stayed +6838-HVLXG Female 26 No 0 Keyes 95328 37.555631 -120.911653 0 12 None Yes 32.32 No No Month-to-Month No Mailed Check 20.3 246.7 0 0 387.84 634.54 Stayed +6838-YAUVY Female 26 No 0 Petaluma 94952 38.237018 -122.77872 0 54 None Yes 11.76 Yes Yes Fiber Optic 52 No No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 95.1 5064.85 0 0 635.04 5699.89 Stayed +6839-ITVZJ Female 35 Yes 0 Los Angeles 90037 34.002642 -118.287596 1 26 None Yes 22.33 Yes Yes DSL 13 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 60.05 1616.15 0 0 580.58 2196.73 Churned Other Don't know +6840-RESVB Male 38 Yes 2 Adelanto 92301 34.667815 -117.536183 1 24 Offer C Yes 36.05 Yes Yes Cable 24 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Mailed Check 84.8 1990.5 48.23 0 865.2 2807.47 Stayed +6844-DZKRF Male 61 No 0 Irvine 92604 33.688546 -117.788091 0 2 None Yes 6.34 No Yes Cable 28 No No No Yes No No No No Month-to-Month Yes Credit Card 50.2 109.25 0 10 12.68 131.93 Joined +6845-RGTYS Female 29 Yes 0 San Diego 92117 32.825086 -117.199424 1 47 None Yes 2.87 Yes Yes Fiber Optic 51 Yes Yes Yes No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 98.75 4533.7 0 0 134.89 4668.59 Churned Competitor Competitor made better offer +6847-KJLTS Female 72 Yes 0 Frazier Park 93225 34.827662 -118.999073 8 58 Offer B Yes 47.34 Yes Yes Fiber Optic 28 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.4 5749.8 0 0 2745.72 8495.52 Stayed +6848-HJTXY Female 41 Yes 0 Ontario 91761 34.035602 -117.591528 8 64 Offer B Yes 19.98 No No Two Year No Credit Card 19.45 1208.6 0 0 1278.72 2487.32 Stayed +6848-YLDFR Male 54 Yes 2 Gerber 96035 40.03194 -122.176023 9 58 None Yes 35.35 No Yes DSL 29 No Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 75.2 4300.8 0 0 2050.3 6351.1 Stayed +6849-OYAMU Male 56 Yes 0 Indio 92201 33.713891 -116.237257 1 19 None Yes 43.95 No Yes Fiber Optic 20 No Yes No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 100 1888.65 0 0 835.05 2723.7 Churned Competitor Competitor offered more data +6849-WLEYG Male 43 No 3 Emeryville 94608 37.83726 -122.287648 0 1 None Yes 11.91 No No Month-to-Month No Credit Card 19.75 19.75 0 0 11.91 31.66 Churned Attitude Attitude of support person +6851-WEFYX Male 73 Yes 0 Descanso 91916 32.912664 -116.635387 4 35 None Yes 2.12 Yes Yes Fiber Optic 3 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 100.8 3437.5 0 0 74.2 3511.7 Stayed +6854-EXGSF Female 37 No 0 Mt Baldy 91759 34.231318 -117.662032 0 8 Offer E Yes 8.73 Yes Yes DSL 28 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 65.5 573.15 0 0 69.84 642.99 Stayed +6855-VLGOS Male 51 Yes 1 Guerneville 95446 38.52576 -123.013347 5 72 None Yes 37.11 No No Two Year No Bank Withdrawal 20.55 1432.55 0 0 2671.92 4104.47 Stayed +6856-RAURS Female 50 No 0 Rio Oso 95674 38.954144 -121.482536 0 2 None Yes 41.08 Yes Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Credit Card 74.9 136.05 0 0 82.16 218.21 Joined +6857-TKDJV Male 60 Yes 2 Strawberry Valley 95981 39.58458 -121.093256 6 67 None Yes 14.41 Yes No Two Year No Bank Withdrawal 24.65 1620.45 0 0 965.47 2585.92 Stayed +6857-VWJDT Female 45 No 0 Santa Cruz 95060 36.993451 -122.098858 0 1 Offer E Yes 32.33 Yes Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Month-to-Month No Credit Card 95.65 95.65 0 0 32.33 127.98 Churned Attitude Attitude of service provider +6859-QNXIQ Female 43 Yes 5 Costa Mesa 92626 33.678591 -117.905471 10 72 None Yes 26.32 Yes Yes Fiber Optic 53 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 113.1 8248.5 0 0 1895.04 10143.54 Stayed +6859-RKMZJ Male 38 Yes 0 Vallejo 94589 38.161321 -122.271588 6 11 None Yes 44.2 No Yes DSL 15 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal -10 608.15 0 0 486.2 1094.35 Stayed +6860-YRJZP Male 66 No 0 Sacramento 95820 38.53508 -121.444144 0 9 Offer E Yes 39.77 Yes Yes Fiber Optic 25 No No No No No No No Yes Two Year Yes Bank Withdrawal 74.05 678.45 0 0 357.93 1036.38 Stayed +6861-OKBCE Female 62 No 3 Seal Beach 90740 33.75462 -118.071128 0 11 Offer D Yes 33.06 No No Month-to-Month No Credit Card 20.1 221.35 0 0 363.66 585.01 Churned Attitude Attitude of support person +6861-XWTWQ Male 71 Yes 0 Napa 94559 38.232389 -122.324944 1 7 None Yes 42.92 Yes Yes Fiber Optic 2 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.25 665.45 0 0 300.44 965.89 Churned Attitude Attitude of support person +6862-CQUMB Male 28 No 0 San Diego 92126 32.886925 -117.152162 0 37 None Yes 21.84 No Yes Fiber Optic 41 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 96.1 3646.8 0 0 808.08 4454.88 Stayed +6865-JZNKO Female 25 No 0 Los Angeles 90027 34.127194 -118.295647 0 30 None Yes 19.41 No Yes Cable 27 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 55.3 1530.6 0 0 582.3 2112.9 Stayed +6867-ACCZI Female 34 Yes 3 Bethel Island 94511 38.050558 -121.646924 1 24 Offer C No Yes DSL 75 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 52.5 1208.15 0 0 0 1208.15 Stayed +6869-FGJJC Male 50 No 0 Gazelle 96034 41.411315 -122.697236 0 68 None Yes 18.53 No Yes Fiber Optic 21 No Yes Yes No No No No No One Year No Credit Card 79.6 5461.45 3.26 10 1260.04 6728.23 Stayed +6870-ECSHE Female 23 No 0 Sun City 92586 33.707483 -117.200006 0 2 None Yes 46 No No One Year No Credit Card 20.45 34.8 0 0 92 126.8 Joined +6870-ZWMNX Male 55 Yes 0 Clements 95227 38.227285 -121.02789 4 70 Offer A Yes 33.37 Yes Yes DSL 9 No Yes Yes Yes Yes No No No Two Year No Credit Card 76.1 5264.25 0 110 2335.9 7710.15 Stayed +6872-HXFNF Female 27 Yes 0 Irvine 92606 33.703976 -117.824172 1 64 Offer B Yes 40.28 Yes Yes DSL 52 No No Yes Yes No No No Yes One Year No Bank Withdrawal 58.35 3756.45 0 0 2577.92 6334.37 Stayed +6873-UDNLD Male 28 No 0 Oakland 94612 37.809014 -122.269739 0 40 None Yes 39.05 No Yes DSL 58 Yes No Yes No No Yes Yes Yes Month-to-Month No Bank Withdrawal 67.45 2731 0 0 1562 4293 Stayed +6874-SGLHU Male 44 No 0 San Jose 95121 37.304681 -121.809955 0 30 None Yes 12.17 No Yes Fiber Optic 16 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 97 3021.3 0 0 365.1 3386.4 Stayed +6876-ADESB Male 22 No 2 Etna 96027 41.405193 -123.008567 0 1 None Yes 34.4 No Yes Cable 52 No No Yes No No No Yes Yes Month-to-Month No Bank Withdrawal 48.95 48.95 0 0 34.4 83.35 Churned Competitor Competitor offered higher download speeds +6877-LGWXO Male 66 Yes 0 Pleasanton 94588 37.685052 -121.912061 1 18 Offer D Yes 4.98 No Yes Fiber Optic 18 No No No No No Yes No Yes Month-to-Month No Bank Withdrawal 78.55 1422.65 0 0 89.64 1512.29 Churned Attitude Attitude of support person +6877-TJMBR Male 21 Yes 0 Orinda 94563 37.873916 -122.20522 1 1 Offer E Yes 37.83 No Yes Fiber Optic 51 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.8 84.8 0 0 37.83 122.63 Churned Dissatisfaction Network reliability +6878-GGDWG Female 57 Yes 0 San Diego 92101 32.72523 -117.171346 1 32 None Yes 12.35 No No Month-to-Month No Bank Withdrawal 19.4 641.15 0 0 395.2 1036.35 Stayed +6885-PKOAM Female 59 Yes 0 San Marcos 92069 33.162624 -117.170863 3 71 None Yes 30.68 Yes Yes Cable 18 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 85.75 6223.8 4.6 0 2178.28 8397.48 Stayed +6888-SBYAI Male 56 No 0 San Ramon 94583 37.766556 -121.976784 0 1 Offer E Yes 38.05 No Yes Cable 14 Yes No No No No No No Yes Month-to-Month Yes Credit Card 50.7 50.7 0 0 38.05 88.75 Joined +6890-PFRQX Male 56 No 0 Sacramento 95819 38.567594 -121.437507 0 18 None Yes 12.21 Yes Yes DSL 8 Yes No Yes No Yes No No Yes Month-to-Month No Mailed Check 69.5 1199.4 0 0 219.78 1419.18 Stayed +6891-JPYFF Female 57 Yes 3 San Jose 95121 37.304681 -121.809955 1 48 Offer B Yes 30.41 Yes Yes Fiber Optic 53 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 105.25 4997.5 1.66 0 1459.68 6455.52 Stayed +6892-BOGQE Female 44 Yes 0 Whittier 90601 34.007353 -118.033683 0 71 Offer A Yes 14.91 No No Two Year Yes Bank Withdrawal 20.9 1493.2 0 0 1058.61 2551.81 Stayed +6892-EZDTG Female 55 Yes 0 Kings Beach 96143 39.246654 -120.029273 1 4 Offer E Yes 21.81 Yes Yes Fiber Optic 14 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.65 365.4 0 0 87.24 452.64 Churned Price Extra data charges +6892-XPFPU Male 70 Yes 0 Pasadena 91107 34.159007 -118.087353 3 24 Offer C Yes 49.76 Yes Yes Fiber Optic 11 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.25 2433.9 0 0 1194.24 3628.14 Churned Competitor Competitor offered higher download speeds +6893-ODYYE Male 34 No 0 Mokelumne Hill 95245 38.304194 -120.592431 0 50 None Yes 15.37 No Yes Fiber Optic 22 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 90.1 4549.45 0 0 768.5 5317.95 Stayed +6894-LFHLY Male 79 No 0 Escondido 92027 33.141265 -116.967221 0 1 None Yes 8.35 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.75 75.75 0 0 8.35 84.1 Churned Competitor Competitor made better offer +6896-SRVYQ Male 69 No 0 Camino 95709 38.748316 -120.675512 0 44 Offer B Yes 47.06 No Yes Fiber Optic 3 No No Yes No No No No No One Year No Bank Withdrawal 73.85 3122.4 0 100 2070.64 5293.04 Stayed +6897-RWMUB Male 23 Yes 2 Chino 91710 33.990646 -117.663025 2 61 None Yes 42.31 No Yes DSL 59 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal -6 4158.25 0 0 2580.91 6739.16 Stayed +6897-UUBNU Male 39 No 0 North Hollywood 91602 34.15136 -118.364786 0 29 None Yes 12.92 No Yes Fiber Optic 24 No Yes No Yes Yes No No No Month-to-Month No Credit Card 89.65 2623.65 0 10 374.68 3008.33 Stayed +6898-MDLZW Male 53 No 0 Blue Lake 95525 40.94338 -123.831799 0 12 Offer D Yes 1.8 No Yes DSL 3 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 53.75 648.65 0 0 21.6 670.25 Stayed +6898-RBTLU Female 47 Yes 1 Whittier 90602 33.972119 -118.020188 9 49 Offer B Yes 16.6 Yes Yes DSL 14 No Yes No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal -2 3902.45 0 0 813.4 4715.85 Stayed +6899-PPEEA Female 66 No 0 Vallejo 94590 38.104705 -122.247387 0 37 None Yes 3.3 Yes Yes Fiber Optic 2 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 96.55 3580.3 0 0 122.1 3702.4 Churned Attitude Attitude of service provider +6900-PXRMS Male 72 Yes 0 Spring Valley 91978 32.730264 -116.950963 0 26 Offer C Yes 1.26 Yes Yes Fiber Optic 18 No Yes Yes No Yes Yes Yes No Month-to-Month No Bank Withdrawal 105.75 2710.25 0 90 32.76 2833.01 Churned Dissatisfaction Product dissatisfaction +6900-RBKER Male 32 No 0 San Jose 95120 37.186141 -121.843554 0 52 Offer B Yes 15.1 Yes Yes Fiber Optic 17 No No Yes No No Yes Yes Yes Two Year Yes Credit Card 89.45 4577.75 18.89 0 785.2 5344.06 Stayed +6901-GOGZG Male 28 No 1 Lake Hughes 93532 34.659579 -118.584212 0 60 Offer B Yes 49.96 Yes Yes DSL 85 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.95 4984.85 0 0 2997.6 7982.45 Stayed +6904-JLBGY Female 78 No 0 Salinas 93905 36.667794 -121.601306 0 72 Offer A Yes 14.94 Yes Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 117.35 8436.25 0 0 1075.68 9511.93 Stayed +6905-NIQIN Male 26 No 0 San Diego 92122 32.85723 -117.209774 0 1 Offer E Yes 14.78 No Yes DSL 59 No Yes No No No No Yes Yes Month-to-Month No Credit Card 50.65 50.65 0 0 14.78 65.43 Churned Competitor Competitor made better offer +6906-ANDWJ Male 39 Yes 0 Vina 96092 39.955164 -122.018567 1 15 Offer D Yes 34.63 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 1107.25 0 0 519.45 1626.7 Churned Dissatisfaction Lack of self-service on Website +6906-MPARY Male 30 No 0 Redondo Beach 90277 33.830453 -118.384565 0 40 Offer B Yes 32.27 No Yes Fiber Optic 69 No Yes No Yes No Yes Yes Yes One Year Yes Credit Card 89.6 3488.15 0 0 1290.8 4778.95 Stayed +6907-CQGPN Male 40 No 0 Oakland 94612 37.809014 -122.269739 0 29 None No Yes DSL 27 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 34.3 1004.75 0 0 0 1004.75 Stayed +6907-FLBER Male 62 No 0 Burbank 91505 34.174215 -118.345928 0 1 Offer E Yes 34.02 Yes Yes DSL 24 No Yes No No No No No No Month-to-Month No Bank Withdrawal 54.3 54.3 0 10 34.02 98.32 Joined +6907-NZZIJ Female 54 No 0 Santa Monica 90402 34.035849 -118.503508 0 36 None Yes 13.35 Yes Yes Fiber Optic 7 No Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 99.15 3615.6 0 30 480.6 4126.2 Churned Competitor Competitor had better devices +6908-VVYHM Male 52 Yes 0 Pasadena 91104 34.165383 -118.123752 1 65 Offer B Yes 19.84 Yes Yes Fiber Optic 2 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 90.65 5931 0 110 1289.6 7330.6 Stayed +6910-HADCM Female 63 No 0 Long Beach 90808 33.823943 -118.111335 0 1 None Yes 7.26 No Yes Cable 9 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 76.35 76.35 0 0 7.26 83.61 Churned Attitude Attitude of support person +6916-HIJSE Female 57 No 0 Fresno 93725 36.623632 -119.741322 0 65 None Yes 41.74 No Yes Cable 17 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.85 5459.2 0 0 2713.1 8172.3 Stayed +6917-FIJHC Female 60 Yes 0 Livingston 95334 37.361987 -120.748394 8 72 Offer A Yes 26.98 Yes No Two Year Yes Credit Card 26 1776 0 0 1942.56 3718.56 Stayed +6917-IAYHD Male 44 No 1 La Honda 94020 37.285677 -122.224165 0 1 Offer E No Yes Cable 19 No Yes No Yes No No No No Month-to-Month No Credit Card 33.6 33.6 0 50 0 83.6 Joined +6917-YACBP Female 80 No 0 Escondido 92027 33.141265 -116.967221 0 59 Offer B Yes 25.57 Yes Yes Fiber Optic 5 Yes Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 89.75 5496.9 0 0 1508.63 7005.53 Stayed +6918-UMQCG Female 25 No 0 Orange 92869 33.792791 -117.789749 0 5 Offer E Yes 48.86 No Yes Fiber Optic 59 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 80.2 384.25 0 0 244.3 628.55 Stayed +6919-ELBGL Male 75 Yes 0 Big Pine 93513 37.245505 -118.062943 3 72 Offer A Yes 21.38 Yes Yes Fiber Optic 2 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 114.95 8196.4 0 0 1539.36 9735.76 Stayed +6921-OZMFH Male 38 Yes 1 Santa Clara 95051 37.348129 -121.98469 3 5 None Yes 18.97 Yes Yes Cable 12 No No No Yes No No No Yes Month-to-Month Yes Credit Card 55.7 259.4 0 0 94.85 354.25 Stayed +6922-NCEDI Male 38 No 0 Costa Mesa 92627 33.645672 -117.922613 0 56 Offer B Yes 48.63 No No One Year Yes Mailed Check 21.2 1238.65 0 0 2723.28 3961.93 Stayed +6923-AQONU Male 32 Yes 1 Los Angeles 90046 34.108455 -118.362081 1 23 Offer D Yes 18.91 No No Two Year No Credit Card 20.9 454 0 0 434.93 888.93 Stayed +6923-EFPNL Male 39 No 0 Silverado 92676 33.782346 -117.635263 0 4 None Yes 9.98 Yes Yes DSL 13 No No No No No No No Yes Month-to-Month No Credit Card 51.75 201.1 0 0 39.92 241.02 Churned Competitor Competitor had better devices +6923-JHPMP Female 35 No 0 Templeton 93465 35.536115 -120.739231 0 2 None Yes 35.41 No Yes Fiber Optic 25 Yes No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 80.45 137.1 0 0 70.82 207.92 Joined +6924-TDGMT Male 34 Yes 0 Platina 96076 40.367964 -122.937379 6 11 None Yes 26.11 No No One Year Yes Credit Card 20.55 184.95 0 0 287.21 472.16 Stayed +6925-BAYGL Female 79 Yes 0 Inglewood 90303 33.936291 -118.332639 1 53 None Yes 19.03 Yes No Two Year No Credit Card 25.1 1275.6 0 0 1008.59 2284.19 Stayed +6927-WTFIV Male 78 No 0 Redwood City 94061 37.461251 -122.235414 0 20 Offer D Yes 5.71 No Yes Fiber Optic 22 No No No No No No No Yes Month-to-Month No Credit Card 71.3 1389.2 0 0 114.2 1503.4 Churned Attitude Attitude of service provider +6928-ONTRW Female 53 Yes 1 Bell 90201 33.970343 -118.171368 9 72 None Yes 48.04 No No Two Year No Credit Card 19.7 1379.8 0 0 3458.88 4838.68 Stayed +6933-FHBZC Female 30 No 0 Moreno Valley 92551 33.88274 -117.224878 0 26 Offer C Yes 35.75 No Yes Cable 71 No Yes Yes No No No No Yes One Year Yes Credit Card 56.05 1553.2 0 0 929.5 2482.7 Stayed +6933-VLYFX Male 64 Yes 2 Belmont 94002 37.509366 -122.306132 7 31 Offer C No Yes Cable 25 Yes No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 59.95 1848.8 0 0 0 1848.8 Stayed +6937-GCDGQ Male 59 Yes 1 West Point 95255 38.41935 -120.469545 1 19 Offer D Yes 11.75 No Yes Cable 21 Yes No No No No No No Yes One Year Yes Bank Withdrawal 48.95 955.6 0 0 223.25 1178.85 Stayed +6941-KXRRV Female 65 Yes 0 Dorris 96023 41.949216 -122.050062 10 48 None Yes 34.43 No Yes DSL 2 No Yes No No No Yes Yes Yes One Year Yes Bank Withdrawal 58.95 2789.7 0 0 1652.64 4442.34 Stayed +6941-PMGEP Female 26 No 0 Novato 94945 38.135897 -122.563683 0 5 Offer E Yes 43.99 No Yes Fiber Optic 42 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 80 412.5 40 10 219.95 602.45 Churned Competitor Competitor made better offer +6942-LBFDP Female 30 No 0 Bakersfield 93308 35.559617 -118.925185 0 2 None Yes 16.7 No No Month-to-Month Yes Mailed Check 20.55 33.6 0 0 33.4 67 Joined +6946-LMSQS Male 80 Yes 0 Temecula 92592 33.507255 -117.029473 3 25 Offer C Yes 33.63 Yes Yes Fiber Optic 25 Yes No No No No Yes No Yes One Year Yes Bank Withdrawal 89.05 2177.45 0 0 840.75 3018.2 Churned Competitor Competitor made better offer +6950-TWMYB Male 31 Yes 8 Santa Monica 90404 34.026334 -118.474222 2 54 Offer B Yes 46.7 No Yes Fiber Optic 75 No Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 79.95 4362.05 0 0 2521.8 6883.85 Stayed +6952-OMNWB Male 75 Yes 0 Creston 93432 35.480896 -120.469476 7 68 Offer A Yes 34.31 Yes Yes Fiber Optic 15 No No Yes No No No No Yes One Year Yes Credit Card 80.35 5589.3 0 0 2333.08 7922.38 Stayed +6953-PBDIN Male 50 Yes 0 Fort Bidwell 96112 41.932207 -120.135941 4 70 Offer A Yes 38.58 Yes Yes DSL 25 No Yes Yes Yes Yes No No No Two Year No Bank Withdrawal 72.95 5265.55 0 60 2700.6 8026.15 Stayed +6954-OOYZZ Male 41 Yes 0 Los Angeles 90006 34.048013 -118.293953 10 18 Offer D Yes 45.92 No Yes DSL 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.35 768.05 0 0 826.56 1594.61 Stayed +6956-SMUCM Female 29 No 0 Miranda 95553 40.210895 -123.86 0 3 None Yes 33.39 No Yes Fiber Optic 59 Yes No Yes No Yes Yes Yes No Month-to-Month Yes Credit Card 99 287.4 0 10 100.17 397.57 Churned Competitor Competitor offered higher download speeds +6959-GQEGV Male 61 No 0 Canoga Park 91303 34.19829 -118.602203 0 45 None Yes 10.36 No Yes DSL 6 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 75.95 3273.8 0 0 466.2 3740 Stayed +6959-UWKHF Male 47 No 0 Alpaugh 93201 35.869626 -119.498771 0 1 Offer E Yes 4.02 No Yes Cable 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 42.9 42.9 0 0 4.02 46.92 Churned Competitor Competitor had better devices +6960-HVYXR Female 20 No 0 Rio Linda 95673 38.688764 -121.457596 0 1 None Yes 35.01 Yes Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month No Bank Withdrawal 76 76 0 0 35.01 111.01 Churned Competitor Competitor made better offer +6961-MJKBO Male 27 No 0 Los Angeles 90057 34.061918 -118.277939 0 47 None Yes 6.61 No No Two Year No Bank Withdrawal 20.45 943 0 0 310.67 1253.67 Stayed +6961-VCPMC Male 71 Yes 0 North Palm Springs 92258 33.906496 -116.569499 1 46 Offer B Yes 48.62 No Yes Fiber Optic 3 No No No No No Yes No No Month-to-Month Yes Bank Withdrawal 80.4 3605.2 0 20 2236.52 5861.72 Churned Competitor Competitor offered more data +6963-EZQEE Male 69 Yes 0 Midpines 95345 37.581496 -119.972762 4 70 None Yes 40.94 Yes Yes DSL 8 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Credit Card 88.55 6306.5 0 0 2865.8 9172.3 Stayed +6963-KQYQB Female 24 Yes 2 Pacifica 94044 37.573633 -122.455167 4 70 Offer A Yes 4.27 Yes No Two Year No Credit Card 24.05 1764.75 0 0 298.9 2063.65 Stayed +6967-PEJLL Male 23 Yes 2 San Diego 92129 32.961064 -117.134917 7 37 Offer C No Yes Cable 52 Yes No Yes Yes No No No Yes One Year Yes Bank Withdrawal 40.2 1525.35 0 0 0 1525.35 Stayed +6967-QIQRV Male 23 Yes 1 Mission Viejo 92692 33.60693 -117.644253 8 15 None Yes 2.12 No Yes Fiber Optic 30 Yes No No Yes Yes Yes Yes No One Year No Bank Withdrawal 101.9 1667.25 0 120 31.8 1819.05 Stayed +6968-GMKPR Female 39 No 0 French Gulch 96033 40.740138 -122.587476 0 55 Offer B Yes 22.34 No Yes Fiber Optic 4 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 81.55 4509.5 0 0 1228.7 5738.2 Stayed +6968-MHOMU Male 53 Yes 0 Princeton 95970 39.424957 -122.039307 0 58 None No Yes Cable 23 No No No No Yes Yes Yes Yes One Year Yes Credit Card 45 2689.35 0 0 0 2689.35 Stayed +6968-URWQU Male 50 Yes 0 Redlands 92374 34.064073 -117.166158 9 43 None Yes 4.34 No Yes DSL 23 No No No No Yes No No Yes One Year Yes Credit Card 56.35 2391.15 0 0 186.62 2577.77 Stayed +6969-MVBAI Female 66 No 0 Davis Creek 96108 41.750354 -120.403885 0 9 Offer E Yes 40 Yes Yes Fiber Optic 4 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.1 816.8 0 0 360 1176.8 Stayed +6972-SNKKW Female 60 No 0 Chester 96020 40.243494 -121.154733 0 6 None Yes 47.46 No No Month-to-Month No Mailed Check 20 109.2 0 0 284.76 393.96 Stayed +6974-DAFLI Female 54 Yes 0 Bakersfield 93312 35.392599 -119.245341 8 55 Offer B Yes 3.28 No No One Year No Bank Withdrawal 19.7 1140.05 0 0 180.4 1320.45 Stayed +6976-BWGLQ Female 64 Yes 3 Pomona 91766 34.042286 -117.756106 1 72 Offer A Yes 39.3 Yes No Two Year No Bank Withdrawal 25.2 1787.35 0 0 2829.6 4616.95 Stayed +6979-TNDEU Female 42 No 0 Sacramento 95841 38.660442 -121.346321 0 8 None Yes 14.32 No No Month-to-Month No Credit Card 19.2 156.85 0 0 114.56 271.41 Stayed +6979-ZNSFF Female 48 No 0 Pollock Pines 95726 38.733908 -120.453416 0 8 Offer E Yes 45.59 Yes Yes Fiber Optic 8 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 87.05 762.1 0 0 364.72 1126.82 Churned Price Price too high +6980-CDGFC Female 57 Yes 0 Aptos 95003 37.013471 -121.877877 5 67 Offer A Yes 7.91 No No One Year Yes Bank Withdrawal 20.85 1327.4 0 0 529.97 1857.37 Stayed +6980-IMXXE Female 28 Yes 2 Modesto 95355 37.672906 -120.946594 5 69 None Yes 42.49 No No Two Year No Bank Withdrawal 20.2 1412.65 0 0 2931.81 4344.46 Stayed +6981-TDRFT Male 25 Yes 1 Soulsbyville 95372 37.990574 -120.261821 1 44 None No Yes DSL 69 No No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 54.3 2317.1 0 10 0 2327.1 Stayed +6982-SSHFK Male 45 No 0 Fresno 93703 36.768774 -119.762633 0 1 Offer E Yes 32.44 No Yes DSL 12 No No No No No No No Yes Month-to-Month No Mailed Check 44.4 44.4 0 0 32.44 76.84 Churned Competitor Competitor had better devices +6982-UQZLY Female 80 Yes 0 Los Alamos 93440 34.758699 -120.275839 1 1 Offer E Yes 22.86 No No Month-to-Month Yes Credit Card 20.85 20.85 0 0 22.86 43.71 Churned Attitude Attitude of support person +6985-HAYWX Female 50 Yes 0 Hughson 95326 37.5923 -120.853288 5 26 None Yes 37.6 Yes Yes Fiber Optic 10 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 79.3 2015.8 0 0 977.6 2993.4 Stayed +6986-IJDHX Male 29 Yes 0 Huntington Beach 92648 33.679659 -118.016195 5 39 Offer C Yes 40.25 No Yes Fiber Optic 19 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 86.3 3266 0 0 1569.75 4835.75 Churned Competitor Competitor had better devices +6986-IXNDM Male 47 No 0 Three Rivers 93271 36.413433 -118.854708 0 14 Offer D Yes 27.8 No Yes Fiber Optic 17 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 92.9 1337.45 0 0 389.2 1726.65 Stayed +6987-XQSJT Female 68 No 0 Blue Lake 95525 40.94338 -123.831799 0 54 None Yes 45.77 Yes Yes Fiber Optic 10 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.5 4370.25 0 0 2471.58 6841.83 Churned Attitude Attitude of support person +6988-CJEYV Male 56 No 0 Crows Landing 95313 37.435664 -121.049056 0 49 Offer B Yes 45.46 Yes Yes Fiber Optic 27 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 98.7 4920.55 0 0 2227.54 7148.09 Stayed +6990-YNRIO Male 53 Yes 0 Agoura Hills 91301 34.129058 -118.759788 0 65 None Yes 41.88 Yes Yes Fiber Optic 7 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 108.65 6937.95 0 0 2722.2 9660.15 Churned Attitude Attitude of support person +6992-TKNYO Male 34 Yes 0 Richmond 94804 37.921034 -122.341798 2 38 Offer C Yes 32.11 Yes Yes DSL 16 No No Yes Yes No Yes Yes Yes One Year No Credit Card 69 2669.45 0 0 1220.18 3889.63 Stayed +6993-OHLXR Female 26 No 0 Walnut Creek 94596 37.900662 -122.052782 0 2 None Yes 30.73 No Yes Fiber Optic 39 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 68.95 119.75 0 0 61.46 181.21 Churned Competitor Competitor had better devices +6993-YCOBK Male 48 Yes 3 Sun Valley 91352 34.231053 -118.338307 1 60 None Yes 40.36 Yes Yes Fiber Optic 76 Yes No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 110.6 6586.85 36.38 80 2421.6 9052.07 Stayed +6993-YGFJV Male 29 Yes 0 Cayucos 93430 35.511833 -120.918713 9 69 Offer A Yes 3.41 Yes Yes Fiber Optic 41 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 112.55 7806.5 0 0 235.29 8041.79 Stayed +6994-FGRHH Male 37 Yes 3 Meadow Vista 95722 39.003358 -121.022539 7 70 None Yes 3.67 No Yes Fiber Optic 28 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.15 7475.1 0 0 256.9 7732 Stayed +6994-KERXL Male 51 No 0 Avalon 90704 33.391181 -118.421305 0 4 None Yes 17.7 No Yes DSL 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55.9 238.5 0 0 70.8 309.3 Stayed +6994-ORCWG Female 33 No 0 Wilseyville 95257 38.392686 -120.415951 0 14 Offer D Yes 21.03 Yes Yes DSL 7 No Yes No No No No No Yes One Year Yes Mailed Check 54.25 773.2 0 0 294.42 1067.62 Stayed +6996-KNSML Female 26 No 0 Cotati 94931 38.326215 -122.718742 0 1 None Yes 35.25 No Yes Fiber Optic 30 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 74.9 74.9 0 0 35.25 110.15 Churned Competitor Competitor had better devices +6997-UVGOX Male 35 Yes 3 Albany 94706 37.890274 -122.295192 9 71 Offer A Yes 22.83 No Yes DSL 53 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 85.45 6029.9 0 0 1620.93 7650.83 Stayed +6999-CHVCF Male 40 No 0 Covina 91723 34.084747 -117.886844 0 68 None Yes 49.42 Yes Yes Fiber Optic 7 Yes Yes Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 102.1 7149.35 0 0 3360.56 10509.91 Stayed +7000-WCEVQ Female 67 No 0 Wrightwood 92397 34.358321 -117.618263 0 20 None Yes 27.11 Yes Yes DSL 27 No No No No No Yes No Yes Month-to-Month Yes Credit Card 61.6 1174.35 0 0 542.2 1716.55 Churned Price Long distance charges +7005-CCBKV Male 53 No 0 Thornton 95686 38.157794 -121.520223 0 6 None Yes 21.97 No Yes Fiber Optic 9 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.4 556.35 0 0 131.82 688.17 Churned Dissatisfaction Service dissatisfaction +7005-CYUIL Female 78 Yes 0 Laytonville 95454 39.806141 -123.531098 2 71 Offer A Yes 12.26 No Yes Fiber Optic 3 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 99.4 7168.25 0 0 870.46 8038.71 Stayed +7008-LZVOZ Male 59 Yes 3 Pixley 93256 35.957019 -119.330928 5 66 None Yes 38.55 Yes No Two Year Yes Credit Card 25.3 1672.35 0 0 2544.3 4216.65 Stayed +7009-LGECI Female 24 No 0 Westlake Village 91361 34.130992 -118.894673 0 4 None Yes 22.07 No Yes DSL 41 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.55 235.65 0 0 88.28 323.93 Stayed +7009-PCARS Male 53 No 2 Stockton 95215 37.946282 -121.139499 0 55 Offer B Yes 39.29 No No One Year No Bank Withdrawal 19.1 1001.5 0 0 2160.95 3162.45 Stayed +7010-BRBUU Male 48 Yes 1 Woodland Hills 91364 34.153733 -118.593408 0 72 None Yes 19.64 Yes No Two Year No Credit Card 24.1 1734.65 0 0 1414.08 3148.73 Stayed +7010-ZMVBF Female 39 Yes 2 Thermal 92274 33.53604 -116.119222 8 18 None Yes 14.6 No No Month-to-Month No Credit Card 20.45 357 0 0 262.8 619.8 Stayed +7011-CVEUC Male 51 Yes 0 Chula Vista 91911 32.607964 -117.059459 7 25 None Yes 3.81 No Yes Fiber Optic 8 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 95.7 2338.35 0 0 95.25 2433.6 Stayed +7013-PSXHK Female 41 No 0 Lagunitas 94938 38.021772 -122.691744 0 40 None Yes 33.83 Yes Yes DSL 19 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 80.75 3208.65 0 0 1353.2 4561.85 Stayed +7014-ZZXAW Female 30 Yes 0 Montclair 91763 34.072121 -117.698319 1 71 None Yes 8.21 Yes No Two Year Yes Credit Card 24.25 1732.95 0 0 582.91 2315.86 Stayed +7016-BPGEU Female 53 No 0 Dunsmuir 96025 41.212695 -122.392067 0 29 None No Yes Cable 22 No No No No No No No Yes Month-to-Month Yes Credit Card 25.1 712.85 0 0 0 712.85 Churned Competitor Competitor offered higher download speeds +7016-NVRIC Male 73 Yes 0 Chualar 93925 36.596271 -121.442274 10 29 None Yes 32.03 No Yes Fiber Optic 16 Yes No Yes No No Yes Yes Yes One Year No Bank Withdrawal 90.1 2656.7 0 0 928.87 3585.57 Stayed +7017-VFHAY Female 42 Yes 1 Glendora 91740 34.119363 -117.855059 3 61 Offer B Yes 20.01 Yes Yes Fiber Optic 12 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 115.1 7008.15 0 0 1220.61 8228.76 Stayed +7017-VFULY Female 38 Yes 0 Chatsworth 91311 34.294142 -118.603883 9 2 None Yes 32.86 No No Month-to-Month No Bank Withdrawal 20.1 43.15 0 0 65.72 108.87 Joined +7018-FPXHH Male 45 Yes 2 Callahan 96014 41.388397 -122.794636 1 56 Offer B Yes 22.74 No Yes DSL 13 Yes Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 59.8 3457.45 35.01 0 1273.44 4695.88 Stayed +7018-WBJNK Male 55 No 3 San Fernando 91340 34.286131 -118.435969 0 13 Offer D Yes 31.93 No Yes Fiber Optic 22 No No No No Yes No No No Month-to-Month Yes Credit Card 78.3 1033.95 0 150 415.09 1599.04 Stayed +7020-OZKXZ Female 65 No 0 Vista 92084 33.22784 -117.200024 0 9 None Yes 24.96 No Yes Fiber Optic 9 No No Yes No No No No Yes Two Year No Credit Card 75.5 637.4 0 0 224.64 862.04 Stayed +7021-XSNYE Male 46 Yes 2 Lancaster 93535 34.712708 -117.889656 4 7 None No Yes DSL 28 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 49.65 305.55 0 0 0 305.55 Stayed +7024-OHCCK Female 77 No 0 Sheridan 95681 38.984756 -121.345074 0 2 None Yes 19.27 Yes Yes Fiber Optic 18 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 93.85 170.85 0 0 38.54 209.39 Churned Dissatisfaction Poor expertise of online support +7025-IWFHT Male 62 No 0 Upland 91784 34.141146 -117.655583 0 41 Offer B Yes 45.22 No Yes Fiber Optic 15 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 89.55 3729.75 0 0 1854.02 5583.77 Stayed +7025-WCBNE Male 74 No 0 Santa Ana 92705 33.766004 -117.786763 0 47 None Yes 14.78 Yes Yes DSL 10 No Yes No Yes No No No Yes Two Year No Bank Withdrawal 59.6 2754 0 0 694.66 3448.66 Stayed +7026-YMSBE Male 62 No 0 Berkeley 94704 37.871416 -122.246597 0 30 None Yes 24.57 No No One Year No Mailed Check 19.7 625.05 0 0 737.1 1362.15 Stayed +7028-DVOIQ Male 71 No 0 Birds Landing 94512 38.140719 -121.838298 0 35 None Yes 20.83 Yes Yes Fiber Optic 19 No No Yes No Yes Yes No No Month-to-Month Yes Bank Withdrawal 99.05 3395.8 0 120 729.05 4244.85 Churned Other Don't know +7029-IJEJK Female 52 No 0 Los Angeles 90059 33.927254 -118.249826 0 54 None No Yes DSL 21 Yes No No Yes No Yes Yes Yes One Year No Bank Withdrawal 44.1 2369.7 0 0 0 2369.7 Stayed +7029-RPUAV Male 74 Yes 0 Los Gatos 95030 37.222842 -121.988727 1 17 None Yes 28.18 Yes Yes Cable 16 No No Yes No Yes Yes No Yes Month-to-Month Yes Credit Card 100.45 1622.45 0 0 479.06 2101.51 Churned Competitor Competitor offered more data +7030-FZTFM Male 31 Yes 1 Gonzales 93926 36.52588 -121.396719 5 72 Offer A Yes 45.32 Yes Yes Fiber Optic 11 No Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 110.9 7922.75 0 130 3263.04 11315.79 Stayed +7030-NJVDP Male 36 Yes 0 San Quentin 94964 37.942551 -122.491642 2 24 None Yes 10.23 No Yes Fiber Optic 8 Yes No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.25 2210.2 0 0 245.52 2455.72 Stayed +7032-LMBHI Female 42 No 0 Blythe 92225 33.674583 -114.71612 0 37 None Yes 37.18 Yes Yes Cable 9 Yes No No No Yes No No Yes One Year No Bank Withdrawal 64.65 2347.85 0 0 1375.66 3723.51 Stayed +7033-CLAMM Female 60 Yes 2 Somes Bar 95568 41.444606 -123.471895 6 48 Offer B Yes 18.64 No No Two Year No Bank Withdrawal 20.2 1027.25 0 0 894.72 1921.97 Stayed +7036-TYDEC Female 44 No 0 San Clemente 92673 33.4725 -117.584273 0 69 None Yes 1.85 Yes Yes Fiber Optic 13 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 104 7028.5 0 0 127.65 7156.15 Stayed +7036-ZZKBD Male 56 Yes 0 Lincoln 95648 38.922812 -121.312005 7 31 Offer C Yes 25.3 No Yes Cable 28 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Credit Card 66.4 2019.8 0 0 784.3 2804.1 Stayed +7037-MTYVW Male 26 Yes 2 San Jose 95133 37.371862 -121.860349 6 38 Offer C Yes 17.52 Yes Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 85.4 3297 0 0 665.76 3962.76 Stayed +7041-TXQJH Female 64 No 0 Goodyears Bar 95944 39.564113 -120.868836 0 37 Offer C No Yes Cable 6 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 40.2 1478.85 0 0 0 1478.85 Stayed +7044-YAACC Male 70 Yes 0 Napa 94559 38.232389 -122.324944 5 4 None Yes 6.03 No Yes Fiber Optic 8 No No No No No No No Yes Two Year Yes Bank Withdrawal 70.2 280.35 30.75 0 24.12 273.72 Stayed +7047-FWEYA Female 41 Yes 0 San Pedro 90731 33.736387 -118.284363 3 46 Offer B Yes 33.22 Yes Yes Fiber Optic 29 No Yes No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 103.15 4594.65 0 130 1528.12 6252.77 Stayed +7047-YXDMZ Male 59 No 0 Vallejo 94591 38.105733 -122.186338 0 21 Offer D Yes 34.39 No No Month-to-Month No Credit Card 20 417.7 0 0 722.19 1139.89 Stayed +7048-GXDAY Male 55 No 0 Fresno 93705 36.78724 -119.827813 0 39 Offer C Yes 17.17 Yes Yes Fiber Optic 30 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.4 4040.65 0 0 669.63 4710.28 Stayed +7049-GKVZY Female 45 No 0 Berkeley 94702 37.866009 -122.286228 0 17 None Yes 12.69 No Yes Cable 22 Yes Yes No Yes Yes Yes Yes Yes One Year No Credit Card -7 1387.35 0 0 215.73 1603.08 Stayed +7054-DMVAS Male 47 No 0 Redwood Valley 95470 39.298065 -123.25211 0 54 None Yes 18.74 No Yes DSL 16 Yes Yes No No Yes No No Yes Two Year Yes Bank Withdrawal 65.3 3512.9 0 0 1011.96 4524.86 Stayed +7054-ENNGU Female 19 Yes 0 Benicia 94510 38.113533 -122.11926 4 9 None Yes 12.59 No Yes Cable 76 No Yes No No No No No Yes Month-to-Month No Credit Card 50.85 466.6 0 0 113.31 579.91 Stayed +7054-LGEQW Female 23 No 0 Canyon Country 91351 34.422519 -118.420717 0 1 Offer E Yes 5.12 No Yes DSL 30 No No No No No No Yes Yes Month-to-Month No Credit Card 45.95 45.95 0 0 5.12 51.07 Churned Attitude Attitude of support person +7055-HNEOJ Male 34 Yes 0 El Dorado Hills 95762 38.684437 -121.055634 2 3 Offer E Yes 4.19 No Yes Cable 6 No No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 55.8 154.55 0 0 12.57 167.12 Joined +7055-JCGNI Female 60 No 0 Moss Beach 94038 37.515556 -122.502311 0 70 Offer A Yes 44.57 Yes Yes Fiber Optic 26 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 111.95 7795.95 0 0 3119.9 10915.85 Stayed +7055-VKGDA Male 31 No 0 Clarksburg 95612 38.384648 -121.578701 0 54 Offer B Yes 49.98 No Yes Fiber Optic 26 Yes Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 105.4 5643.4 0 0 2698.92 8342.32 Churned Dissatisfaction Product dissatisfaction +7056-IMHCC Male 69 Yes 0 Torrance 90501 33.833699 -118.314387 1 53 Offer B Yes 7.94 Yes Yes Fiber Optic 6 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 101.9 5549.4 0 0 420.82 5970.22 Churned Price Price too high +7061-OVMIM Female 57 Yes 0 Palm Springs 92262 33.839989 -116.659215 1 30 None Yes 21.14 No No One Year No Bank Withdrawal 19.55 608.5 0 0 634.2 1242.7 Stayed +7064-FRRSW Male 71 No 0 Tarzana 91356 34.157137 -118.548511 0 48 None Yes 5.87 Yes Yes Fiber Optic 2 No Yes No No Yes Yes No Yes One Year Yes Bank Withdrawal 99 4744.35 0 0 281.76 5026.11 Stayed +7064-JHXCE Male 64 Yes 1 San Luis Obispo 93401 35.233745 -120.626442 5 62 Offer B Yes 20.96 No No Two Year No Credit Card 20.05 1263.9 0 0 1299.52 2563.42 Stayed +7065-YUNRY Female 28 No 0 San Diego 92117 32.825086 -117.199424 0 1 None Yes 39.94 No Yes Cable 59 No No No No No No Yes Yes Month-to-Month Yes Mailed Check 45.3 45.3 0 0 39.94 85.24 Churned Competitor Competitor made better offer +7067-KSAZT Female 66 Yes 0 Chico 95928 39.681488 -121.83721 1 65 None Yes 18.69 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 106.25 6979.8 0 0 1214.85 8194.65 Churned Competitor Competitor made better offer +7072-MBHEV Female 77 Yes 2 Edwards 93523 34.966777 -117.961179 8 11 None Yes 17.66 Yes Yes Fiber Optic 13 No No Yes No No No No Yes Month-to-Month Yes Credit Card 78.1 864.85 0 0 194.26 1059.11 Stayed +7073-QETQY Male 59 Yes 0 Capay 95607 38.681651 -122.130569 9 66 Offer A Yes 45.03 No No One Year Yes Bank Withdrawal 20.35 1359.5 0 0 2971.98 4331.48 Stayed +7074-IEVOJ Female 75 No 0 San Francisco 94130 37.820894 -122.369725 0 3 None Yes 41.9 Yes Yes Fiber Optic 11 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.4 205.05 0 0 125.7 330.75 Churned Dissatisfaction Product dissatisfaction +7074-STDCN Male 25 No 0 Artesia 90701 33.867593 -118.080637 0 39 Offer C No Yes Cable 26 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 40.6 1494.5 0 0 0 1494.5 Stayed +7075-BNDVQ Female 46 No 0 Termo 96132 41.027281 -120.669427 0 4 None No Yes DSL 26 Yes No Yes No No No No No Month-to-Month No Credit Card 35 135.75 0 50 0 185.75 Stayed +7077-XJMET Male 63 Yes 0 Alta 95701 39.218096 -120.79153 7 12 None Yes 49.39 No Yes DSL 5 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 74.15 741.4 0 0 592.68 1334.08 Stayed +7078-NVFAM Female 57 Yes 1 Pomona 91767 34.083086 -117.737997 3 32 None No Yes Cable 14 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 35.15 1051.05 0 0 0 1051.05 Stayed +7079-QRCBC Female 35 No 0 Sacramento 95864 38.585826 -121.376263 0 24 None Yes 37.69 Yes Yes Fiber Optic 18 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.75 2407.3 0 0 904.56 3311.86 Churned Competitor Competitor had better devices +7080-TNUWP Male 48 Yes 0 Arbuckle 95912 38.982373 -122.047751 5 70 None Yes 31.13 Yes Yes Fiber Optic 16 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 95 6602.9 0 0 2179.1 8782 Stayed +7083-MIOPC Female 62 No 0 Burbank 91505 34.174215 -118.345928 0 72 None Yes 42.36 No No Two Year No Credit Card 20.25 1566.9 0 0 3049.92 4616.82 Stayed +7083-YNSKY Female 22 No 0 Lodi 95242 38.128087 -121.4078 0 15 Offer D Yes 45.84 Yes No Month-to-Month Yes Credit Card 25.4 399.6 0 0 687.6 1087.2 Churned Attitude Attitude of support person +7088-FBAWU Female 22 Yes 2 Los Angeles 90007 34.027337 -118.28515 8 17 Offer D Yes 44.9 No Yes DSL 47 Yes Yes No No Yes Yes Yes Yes Month-to-Month No Credit Card 74.55 1215.8 0 0 763.3 1979.1 Stayed +7089-IVVAZ Female 26 No 0 Cantua Creek 93608 36.488056 -120.407691 0 8 Offer E Yes 19.68 Yes Yes Fiber Optic 41 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.35 847.3 0 0 157.44 1004.74 Churned Competitor Competitor offered more data +7089-RKVSZ Male 43 Yes 0 Woody 93287 35.710244 -118.881679 6 8 None Yes 23.18 Yes No One Year No Mailed Check 24.4 203.95 0 0 185.44 389.39 Stayed +7089-XXAYG Male 37 Yes 0 Rocklin 95677 38.7904 -121.236973 10 25 None No Yes Cable 24 No No Yes No Yes No No No One Year Yes Credit Card 38.1 970.4 0 100 0 1070.4 Stayed +7094-MSZAO Male 55 Yes 3 Oakland 94610 37.808731 -122.238708 7 10 None Yes 13.83 No No Month-to-Month Yes Credit Card 20.05 218.5 0 0 138.3 356.8 Stayed +7096-UCLNH Male 30 No 0 Fontana 92335 34.087558 -117.464096 0 1 None Yes 11.1 No No Month-to-Month No Credit Card 20.05 20.05 0 0 11.1 31.15 Joined +7096-ZNBZI Female 21 Yes 0 Studio City 91604 34.139082 -118.39275 1 72 Offer A Yes 22.22 Yes No Two Year No Credit Card 26.45 1914.5 0 0 1599.84 3514.34 Stayed +7100-FQPRV Male 24 Yes 0 Canoga Park 91303 34.19829 -118.602203 5 43 Offer B Yes 48.1 Yes Yes DSL 51 Yes No No Yes No Yes Yes Yes One Year Yes Credit Card 71.9 3173.35 0 0 2068.3 5241.65 Stayed +7101-HRBLJ Female 25 Yes 0 Idyllwild 92549 33.755039 -116.741796 9 72 None Yes 16.05 No Yes Cable 46 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 83.7 6096.9 0 0 1155.6 7252.5 Stayed +7102-JJVTX Female 31 Yes 0 Escondido 92025 33.081478 -117.033814 9 9 Offer E Yes 30.07 No Yes DSL 30 Yes No No No No No No Yes One Year No Credit Card 48.6 422.3 20.45 0 270.63 672.48 Stayed +7103-IPXPJ Male 44 Yes 0 Inglewood 90305 33.958134 -118.330905 7 50 Offer B Yes 26.06 Yes Yes Fiber Optic 18 No No No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 99.4 5059.75 0 0 1303 6362.75 Stayed +7103-ZGVNT Female 59 Yes 3 Portola Valley 94028 37.369709 -122.215844 10 69 Offer A Yes 7.84 Yes Yes Cable 21 Yes Yes No Yes Yes No No Yes One Year No Credit Card -6 4885.85 0 0 540.96 5426.81 Stayed +7105-BENQF Male 31 No 3 Tarzana 91356 34.157137 -118.548511 0 15 None Yes 43.69 No Yes DSL 29 Yes No Yes No No Yes Yes Yes One Year No Credit Card 64.85 950.75 0 0 655.35 1606.1 Stayed +7105-MXJLL Female 76 Yes 0 Valencia 91355 34.43987 -118.644609 2 26 None Yes 17.12 No Yes Cable 17 No No Yes No No Yes No Yes One Year No Credit Card 60.7 1597.4 0 0 445.12 2042.52 Stayed +7107-UBYKY Female 62 Yes 1 Sutter 95982 39.172777 -121.805845 5 35 Offer C Yes 24.76 Yes No Month-to-Month Yes Bank Withdrawal 25.75 882.55 0 0 866.6 1749.15 Stayed +7108-DGVUU Female 73 Yes 0 Lookout 96054 41.280478 -121.160249 4 21 None Yes 30.3 Yes Yes DSL 18 No Yes Yes No No Yes No No One Year No Bank Withdrawal 71.7 1497.05 0 100 636.3 2233.35 Stayed +7109-CQYUZ Male 34 No 0 Beverly Hills 90210 34.099891 -118.414338 0 52 None Yes 6.8 Yes Yes DSL 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 89.25 4652.4 0 0 353.6 5006 Stayed +7109-MFBYV Male 28 No 0 San Bernardino 92407 34.250069 -117.393949 0 26 Offer C Yes 29.07 No Yes Cable 42 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.45 1233.15 0 0 755.82 1988.97 Stayed +7110-BDTWG Female 59 Yes 0 San Jose 95148 37.339533 -121.777179 4 71 None No Yes Cable 6 No No Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 47.05 3263.6 0 0 0 3263.6 Stayed +7112-OPOTK Male 37 No 0 Fort Bidwell 96112 41.932207 -120.135941 0 33 None Yes 28.84 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month No Bank Withdrawal 68.25 2171.15 0 0 951.72 3122.87 Churned Attitude Attitude of support person +7113-HIPFI Male 59 Yes 2 Long Beach 90806 33.802664 -118.179971 10 66 Offer A Yes 26.91 No Yes Cable 30 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 65.85 4097.05 0 0 1776.06 5873.11 Stayed +7114-AEOZE Female 53 No 0 Big Bar 96010 40.775272 -123.287414 0 60 Offer B Yes 31.12 No No Two Year No Bank Withdrawal 19.85 1128.1 0 0 1867.2 2995.3 Stayed +7115-IRDHS Female 64 Yes 0 Sonora 95370 37.982716 -120.343732 3 72 None Yes 24.42 Yes No Two Year No Bank Withdrawal 24.65 1830.05 0 0 1758.24 3588.29 Stayed +7120-RFMVS Male 31 No 0 Isleton 95641 38.154823 -121.601358 0 1 None Yes 6.89 Yes Yes Fiber Optic 12 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 84.5 84.5 0 0 6.89 91.39 Churned Price Price too high +7123-WQUHX Male 34 No 0 Santa Monica 90401 34.015481 -118.493231 0 38 Offer C Yes 3.95 Yes Yes Fiber Optic 21 No No Yes Yes Yes No No Yes One Year No Bank Withdrawal 95 3605.6 0 0 150.1 3755.7 Stayed +7124-UGSUR Female 77 Yes 0 Los Angeles 90028 34.099869 -118.326843 1 61 None Yes 35.11 Yes Yes Fiber Optic 17 No Yes Yes No Yes Yes No Yes One Year Yes Credit Card 104.4 6405 0 0 2141.71 8546.71 Churned Competitor Competitor had better devices +7126-RBHSD Female 53 Yes 0 Lathrop 95330 37.80821 -121.308401 1 17 Offer D Yes 21.15 Yes Yes Fiber Optic 4 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 78.9 1348.95 0 0 359.55 1708.5 Stayed +7128-GGCNO Male 38 No 0 Laguna Hills 92653 33.606899 -117.717854 0 46 Offer B Yes 41.1 Yes Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month No Bank Withdrawal 72.8 3249.4 0 0 1890.6 5140 Stayed +7129-ACFOG Female 56 No 0 Mountain Ranch 95246 38.264262 -120.515133 0 5 None Yes 49.4 Yes Yes Cable 22 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 53.8 283.95 0 10 247 540.95 Stayed +7129-AZJDE Male 59 Yes 1 Huntington Beach 92647 33.723579 -118.005441 1 34 Offer C Yes 3.54 No Yes Fiber Optic 12 No No No No No Yes Yes Yes One Year Yes Bank Withdrawal 78.95 2647.2 0 0 120.36 2767.56 Stayed +7129-CAKJW Female 62 No 0 Fresno 93721 36.732694 -119.783786 0 17 Offer D Yes 44.96 Yes Yes Fiber Optic 29 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 80.05 1345.65 0 0 764.32 2109.97 Stayed +7130-CTCUS Male 79 Yes 0 Springville 93265 36.245926 -118.693138 5 16 None Yes 35.53 No Yes DSL 23 Yes Yes No No No No No Yes Two Year Yes Bank Withdrawal 54.55 825.1 0 0 568.48 1393.58 Stayed +7130-VTEWQ Female 74 No 0 San Rafael 94903 38.018065 -122.546024 0 8 None Yes 13.8 Yes Yes Fiber Optic 6 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.75 606.25 0 0 110.4 716.65 Churned Competitor Competitor offered more data +7130-YXBRO Male 28 Yes 0 Cool 95614 38.880622 -120.973865 9 48 Offer B Yes 22.36 Yes Yes Fiber Optic 59 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 111.45 5315.1 0 0 1073.28 6388.38 Stayed +7131-ZQZNK Female 46 Yes 0 Clovis 93612 36.814539 -119.711868 1 60 Offer B No Yes DSL 19 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 59.85 3590.2 0 0 0 3590.2 Stayed +7133-VBDCG Female 54 No 0 San Diego 92129 32.961064 -117.134917 0 25 Offer C Yes 26.81 No Yes Fiber Optic 12 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.85 2015.35 0 0 670.25 2685.6 Churned Competitor Competitor made better offer +7134-HBPBS Female 65 No 0 Adelanto 92301 34.667815 -117.536183 0 72 Offer A Yes 26.87 Yes Yes Fiber Optic 20 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.1 7774.05 0 0 1934.64 9708.69 Stayed +7134-MJPDY Female 69 No 0 Moorpark 93021 34.312945 -118.858169 0 66 Offer A Yes 11.63 Yes Yes Fiber Optic 5 No No Yes Yes Yes Yes No No One Year Yes Credit Card 102.85 6976.75 0 60 767.58 7804.33 Stayed +7136-IHZJA Female 30 Yes 2 Santa Fe Springs 90670 33.933565 -118.062611 4 40 None Yes 29.14 No Yes DSL 48 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 71.35 2847.2 0 0 1165.6 4012.8 Stayed +7136-RVDTZ Male 79 No 0 Portola Valley 94028 37.369709 -122.215844 0 70 None No Yes DSL 20 No No No No Yes Yes No Yes One Year Yes Bank Withdrawal 45.25 3264.45 0 0 0 3264.45 Churned Attitude Attitude of service provider +7137-NAXML Male 63 No 0 Moss Beach 94038 37.515556 -122.502311 0 23 Offer D Yes 26.37 No No One Year No Bank Withdrawal -9 405.6 0 0 606.51 1012.11 Stayed +7137-RYLPP Male 75 Yes 0 Paskenta 96074 39.884395 -122.587513 1 37 Offer C Yes 46.61 Yes Yes Fiber Optic 26 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.7 3171.15 0 0 1724.57 4895.72 Churned Competitor Competitor offered higher download speeds +7138-GIRSH Male 63 No 0 Camarillo 93012 34.205504 -118.993111 0 50 None Yes 27.04 Yes Yes DSL 2 No No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 69.5 3418.2 5.73 0 1352 4764.47 Stayed +7139-JZFVG Male 37 Yes 2 Huntington Beach 92646 33.666301 -117.969501 7 60 None Yes 43.24 No Yes DSL 28 Yes Yes Yes No No No No Yes Two Year No Bank Withdrawal 60.5 3694.45 0 0 2594.4 6288.85 Stayed +7140-ADSMJ Male 23 No 0 Los Banos 93635 36.995162 -120.955099 0 8 Offer E Yes 35.21 No No Month-to-Month Yes Credit Card 20.45 162.3 0 0 281.68 443.98 Stayed +7142-HVGBG Male 73 Yes 0 Mount Laguna 91948 32.830852 -116.444601 1 43 Offer B Yes 17.43 Yes Yes Fiber Optic 26 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 103 4414.3 0 0 749.49 5163.79 Churned Competitor Competitor had better devices +7143-BQIBA Male 32 No 0 Petaluma 94954 38.235021 -122.557332 0 10 Offer D Yes 7.65 No Yes DSL 17 Yes No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 62.25 612.95 0 0 76.5 689.45 Stayed +7145-FEJWU Female 62 No 2 San Francisco 94134 37.721052 -122.413573 0 12 None Yes 16.96 Yes Yes Fiber Optic 18 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.3 1275.65 0 0 203.52 1479.17 Stayed +7147-AYBAA Male 62 No 0 Berkeley 94702 37.866009 -122.286228 0 37 None Yes 28.84 No Yes Fiber Optic 25 No No No No No No No Yes Month-to-Month Yes Credit Card 70.35 2552.9 0 0 1067.08 3619.98 Stayed +7148-XZPHA Male 43 Yes 3 Rancho Cordova 95670 38.602723 -121.279913 9 55 None Yes 13.45 No Yes Fiber Optic 53 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 79.4 4238.45 0 0 739.75 4978.2 Stayed +7153-CHRBV Female 54 Yes 1 San Andreas 95249 38.196497 -120.61689 6 57 Offer B Yes 18.85 No Yes Cable 24 Yes No Yes Yes No No No Yes One Year Yes Credit Card 59.3 3274.35 0 0 1074.45 4348.8 Stayed +7153-OANIO Male 48 No 0 Mendocino 95460 39.305545 -123.743697 0 1 Offer E Yes 27.58 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.95 69.95 0 0 27.58 97.53 Churned Other Moved +7156-MHUGY Male 68 No 0 Buena Park 90621 33.874224 -117.993368 0 13 None Yes 26.11 No Yes Fiber Optic 4 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 90.5 1201.15 29.84 140 339.43 1650.74 Churned Competitor Competitor had better devices +7156-MXBJE Female 29 No 0 San Diego 92127 33.017518 -117.118456 0 43 None Yes 2.49 Yes Yes DSL 53 No Yes Yes Yes Yes Yes Yes No One Year No Credit Card 85.1 3662.25 0 30 107.07 3799.32 Stayed +7157-SMCFK Male 32 No 2 Valencia 91355 34.43987 -118.644609 0 61 Offer B Yes 15.02 No No Two Year No Mailed Check 19.75 1124.2 0 0 916.22 2040.42 Stayed +7159-FVYPK Female 23 Yes 3 Beaumont 92223 33.946982 -116.977672 3 3 None Yes 24.28 Yes Yes DSL 73 No Yes Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 69.15 235 0 0 72.84 307.84 Joined +7159-NOKYQ Male 42 Yes 0 Montebello 90640 34.015217 -118.109962 5 67 Offer A Yes 17.4 Yes Yes Fiber Optic 11 No Yes Yes No No Yes Yes No Two Year Yes Bank Withdrawal 93.15 6368.2 0 90 1165.8 7624 Stayed +7161-DFHUF Female 55 Yes 0 Shasta 96087 40.617614 -122.512861 4 71 None Yes 21.19 Yes No Two Year No Credit Card 23.85 1672.1 0 0 1504.49 3176.59 Stayed +7162-WPHPM Male 44 Yes 3 Elk 95432 39.108252 -123.645121 1 58 None Yes 40.57 Yes Yes DSL 25 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 71.6 4230.25 45.54 0 2353.06 6537.77 Stayed +7163-OCEQI Male 64 Yes 2 Walnut Creek 94596 37.900662 -122.052782 6 22 None Yes 36.15 Yes Yes DSL 11 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card -4 1663.75 0 0 795.3 2459.05 Stayed +7164-BPTUT Male 55 No 2 Banning 92220 33.936298 -116.849577 0 57 Offer B Yes 9.36 Yes Yes Cable 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Mailed Check 89.55 5012.35 30.45 0 533.52 5515.42 Stayed +7167-PCEYD Male 31 No 0 Temecula 92592 33.507255 -117.029473 0 67 None Yes 4.72 No No Two Year Yes Credit Card 19.8 1311.3 0 0 316.24 1627.54 Stayed +7168-HDQHG Female 56 Yes 2 Brownsville 95919 39.440687 -121.263583 3 36 Offer C Yes 20.57 No No Month-to-Month No Bank Withdrawal 19.2 702.9 0 0 740.52 1443.42 Stayed +7169-YWAMK Male 52 Yes 1 Sunol 94586 37.587494 -121.862856 7 72 None Yes 15.96 No Yes DSL 26 Yes Yes No Yes Yes No No Yes Two Year No Bank Withdrawal 68.4 4855.35 0 0 1149.12 6004.47 Stayed +7173-TETGO Female 66 Yes 0 Lytle Creek 92358 34.238162 -117.534306 4 72 Offer A Yes 32.37 Yes Yes Fiber Optic 22 Yes No No No No No No Yes Two Year No Bank Withdrawal 78.5 5602.25 0 0 2330.64 7932.89 Stayed +7175-NTIXE Female 26 No 0 Redwood City 94061 37.461251 -122.235414 0 25 None Yes 21.67 No Yes DSL 48 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 76.15 1992.95 0 0 541.75 2534.7 Stayed +7176-WIONM Female 24 Yes 0 Bishop 93514 37.04584 -118.397236 10 12 Offer D No Yes Cable 82 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.85 617.15 0 0 0 617.15 Stayed +7176-WRTNX Male 51 No 0 Ventura 93004 34.278697 -119.167798 0 70 Offer A Yes 14.63 Yes Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114.95 7711.25 0 0 1024.1 8735.35 Stayed +7180-PISOG Male 41 Yes 0 Piru 93040 34.432843 -118.730106 0 1 None Yes 36.44 Yes Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.5 74.5 0 0 36.44 110.94 Churned Attitude Attitude of service provider +7181-BQYBV Female 52 Yes 0 Garden Grove 92845 33.782955 -118.026456 1 1 None Yes 25.88 Yes Yes Fiber Optic 9 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 102.45 102.45 0 0 25.88 128.33 Churned Attitude Attitude of service provider +7181-OQCUT Male 60 No 0 Fresno 93706 36.654614 -119.903674 0 21 Offer D Yes 15.89 Yes Yes Fiber Optic 3 Yes No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 103.85 2215 0 0 333.69 2548.69 Stayed +7182-OVLBJ Female 32 Yes 3 Kenwood 95452 38.419525 -122.521585 4 62 None Yes 28.64 Yes Yes Fiber Optic 52 Yes No No No Yes Yes Yes No Two Year Yes Bank Withdrawal 101.15 6638.35 0 30 1775.68 8444.03 Stayed +7184-LRUUR Female 22 No 0 Los Banos 93635 36.995162 -120.955099 0 22 None Yes 1.74 No Yes DSL 85 No Yes Yes No Yes No No Yes One Year No Bank Withdrawal 65.25 1441.8 0 0 38.28 1480.08 Stayed +7188-CBBBA Female 59 No 0 Rowland Heights 91748 33.976753 -117.897367 0 65 None Yes 27.68 Yes Yes Fiber Optic 6 No Yes Yes No Yes No No No One Year Yes Bank Withdrawal 95.5 6153.85 0 80 1799.2 8033.05 Stayed +7190-XHTWJ Female 48 No 0 Newbury Park 91320 34.172071 -118.946262 0 38 None Yes 32.63 No No One Year No Mailed Check 19.3 755.5 0 0 1239.94 1995.44 Stayed +7191-ADRGF Male 63 Yes 0 Torrance 90504 33.867257 -118.330794 1 44 None No Yes Cable 18 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 54.3 2390.45 0 0 0 2390.45 Stayed +7196-LIWRH Female 61 No 0 Oroville 95965 39.624561 -121.552866 0 6 Offer E Yes 7.35 No No Two Year No Credit Card 19.55 124.45 0 0 44.1 168.55 Stayed +7197-VOJMM Male 59 Yes 0 Calpine 96124 39.672813 -120.456699 0 67 None Yes 47.46 No Yes DSL 20 Yes Yes No Yes No Yes Yes Yes Two Year Yes Credit Card 69.2 4671.65 0 0 3179.82 7851.47 Stayed +7198-GLXTC Male 33 No 0 La Palma 90623 33.850504 -118.039892 0 2 None Yes 48.66 No Yes Fiber Optic 21 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 79 143.65 0 0 97.32 240.97 Churned Attitude Attitude of support person +7203-OYKCT Male 45 No 0 Palo Verde 92266 33.3249 -114.758334 0 72 None Yes 33.93 Yes Yes Fiber Optic 18 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.95 7544.3 25.42 0 2442.96 9961.84 Stayed +7205-BAIAD Female 42 No 0 Fillmore 93015 34.408161 -118.865111 0 40 None Yes 22.89 No No Two Year Yes Bank Withdrawal 20.6 827.3 0 0 915.6 1742.9 Stayed +7206-GZCDC Female 75 No 0 Loleta 95551 40.665952 -124.240051 0 1 Offer E Yes 29.68 No Yes Cable 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.25 69.25 0 0 29.68 98.93 Churned Attitude Attitude of support person +7206-PQBBZ Male 76 Yes 0 Fontana 92336 34.136367 -117.460803 7 11 Offer D Yes 24.42 No Yes Fiber Optic 29 No No No No No No No Yes Two Year Yes Bank Withdrawal 70.2 834.7 0 0 268.62 1103.32 Stayed +7207-RMRDB Female 20 Yes 0 Santa Barbara 93110 34.437945 -119.77191 7 65 None Yes 34.14 Yes Yes Fiber Optic 26 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.5 6985.65 0 0 2219.1 9204.75 Churned Competitor Competitor had better devices +7208-PSIHR Female 50 Yes 0 Klamath 95548 41.572813 -124.035011 9 70 None Yes 5.46 Yes Yes Fiber Optic 30 No No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 104.3 7188.5 0 30 382.2 7600.7 Stayed +7209-JCUDS Male 25 No 0 Stockton 95212 38.049457 -121.21653 0 10 Offer D Yes 40.22 No Yes Fiber Optic 41 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.9 1048.85 0 0 402.2 1451.05 Churned Competitor Competitor had better devices +7216-EWTRS Female 78 Yes 0 Newport Beach 92663 33.62251 -117.927024 4 1 None Yes 17.35 Yes Yes Fiber Optic 23 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.8 100.8 0 0 17.35 118.15 Churned Attitude Attitude of service provider +7216-KAOID Male 27 Yes 1 Santa Rosa 95401 38.460517 -122.790335 8 41 Offer B Yes 39.53 No No One Year No Bank Withdrawal 19.5 798.2 0 0 1620.73 2418.93 Stayed +7217-JYHOQ Male 30 Yes 2 Burbank 91505 34.174215 -118.345928 6 24 None Yes 44.57 No Yes Cable 26 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 70.3 1706.45 0 0 1069.68 2776.13 Stayed +7218-HKQFK Male 49 Yes 0 Homeland 92548 33.761894 -117.120868 4 2 None Yes 18.79 No Yes Fiber Optic 19 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.2 167.5 0 0 37.58 205.08 Churned Other Don't know +7219-TLZHO Female 27 Yes 1 Montebello 90640 34.015217 -118.109962 1 4 None Yes 39.89 No No Month-to-Month No Credit Card 20.85 62.9 0 0 159.56 222.46 Stayed +7225-CBZPL Male 79 Yes 0 Earlimart 93219 35.858054 -119.305858 7 17 None Yes 46.44 Yes Yes Fiber Optic 13 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 94.8 1563.9 0 0 789.48 2353.38 Stayed +7225-IILWY Male 36 Yes 1 Turlock 95380 37.474396 -120.875917 10 68 None Yes 26.83 Yes No Two Year No Mailed Check 25.75 1686.15 0 0 1824.44 3510.59 Stayed +7228-OMTPN Male 32 No 0 Santa Barbara 93110 34.437945 -119.77191 0 4 None Yes 49.14 No Yes Fiber Optic 15 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 88.45 370.65 0 0 196.56 567.21 Churned Other Don't know +7228-PAQPD Female 19 No 0 Escondido 92027 33.141265 -116.967221 0 14 Offer D Yes 34.01 No Yes Cable 69 No No No Yes No Yes Yes Yes One Year No Credit Card 59.1 772.85 0 0 476.14 1248.99 Stayed +7233-DRTRF Male 47 Yes 0 Fresno 93701 36.749403 -119.787574 1 63 None Yes 17.75 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 102.4 6444.05 0 0 1118.25 7562.3 Stayed +7233-IOQNP Female 34 Yes 0 Gazelle 96034 41.411315 -122.697236 9 43 Offer B No Yes Cable 21 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 34 1505.35 49.22 0 0 1456.13 Stayed +7233-PAHHL Male 57 Yes 0 South Gate 90280 33.944624 -118.192615 0 66 Offer A Yes 6.22 Yes Yes DSL 26 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 84 5714.25 0 0 410.52 6124.77 Stayed +7234-FECYN Female 78 No 0 San Gabriel 91776 34.089927 -118.095645 0 8 None Yes 43.98 Yes Yes Fiber Optic 27 No No Yes No Yes Yes No Yes Month-to-Month No Bank Withdrawal 101.35 780.5 0 0 351.84 1132.34 Churned Attitude Attitude of support person +7234-KMNRQ Male 21 No 0 Pacific Palisades 90272 34.079449 -118.548306 0 4 None Yes 8.38 No No Month-to-Month No Credit Card 19 73.45 0 0 33.52 106.97 Stayed +7235-NXZCP Male 79 No 0 Hornbrook 96044 41.962127 -122.527696 0 2 Offer E Yes 45.41 Yes Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Mailed Check 74.85 156.4 0 0 90.82 247.22 Churned Competitor Competitor made better offer +7239-HZZCX Male 21 No 0 Lancaster 93535 34.712708 -117.889656 0 1 None Yes 29.33 No No Month-to-Month No Credit Card 19.75 19.75 0 0 29.33 49.08 Churned Competitor Competitor made better offer +7240-ETPTR Female 51 Yes 0 Pope Valley 94567 38.672708 -122.403219 1 9 None No Yes DSL 10 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 48.75 442.2 0 10 0 452.2 Churned Price Lack of affordable download/upload speed +7240-FQLHE Female 68 Yes 0 San Diego 92114 32.707892 -117.05512 1 18 None Yes 25.27 Yes Yes Fiber Optic 15 No No No Yes Yes Yes No Yes Month-to-Month No Bank Withdrawal 99.75 1836.25 0 0 454.86 2291.11 Churned Attitude Attitude of support person +7241-AJHFS Male 53 No 0 Escondido 92027 33.141265 -116.967221 0 32 None Yes 6.2 Yes Yes Fiber Optic 25 Yes No No Yes No No No No Month-to-Month No Bank Withdrawal 87.65 2766.4 47.87 150 198.4 3066.93 Stayed +7242-EDTYC Male 48 No 2 Pine Valley 91962 32.800671 -116.483363 0 44 Offer B Yes 14.37 No No Two Year No Bank Withdrawal 19.55 819.95 0 0 632.28 1452.23 Stayed +7242-QZLXF Male 20 No 3 San Diego 92121 32.898613 -117.202937 0 1 None No Yes Cable 51 No No No No No No No No Month-to-Month Yes Bank Withdrawal 25.3 25.3 0 10 0 35.3 Churned Competitor Competitor made better offer +7243-LCGGZ Female 28 No 0 Alhambra 91801 34.090925 -118.128164 0 1 None Yes 10.21 No No Month-to-Month No Mailed Check 20.9 20.9 0 0 10.21 31.11 Joined +7244-KXYZN Female 25 No 0 Modesto 95357 37.670526 -120.877572 0 24 None Yes 5.98 No No One Year No Credit Card 20.45 527.35 0 0 143.52 670.87 Stayed +7244-QWYHG Male 20 Yes 0 San Diego 92154 32.578103 -117.012975 3 50 Offer B No Yes DSL 73 Yes No No Yes Yes No No Yes One Year Yes Bank Withdrawal 44.45 2188.45 0 0 0 2188.45 Stayed +7245-JMTTQ Female 19 No 0 Baldwin Park 91706 34.098275 -117.967399 0 51 Offer B Yes 43.79 Yes Yes Fiber Optic 82 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.5 5703.25 0 0 2233.29 7936.54 Stayed +7245-NIIWQ Female 53 No 0 Fellows 93224 35.215731 -119.57013 0 3 Offer E Yes 34.76 No Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.85 199.85 0 0 104.28 304.13 Joined +7246-ZGQDF Female 63 No 3 Victorville 92394 34.567058 -117.362329 0 1 None Yes 33.21 No Yes DSL 75 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.5 54.5 0 0 33.21 87.71 Joined +7247-XOZPB Male 52 Yes 0 Miramonte 93641 36.696759 -119.024051 1 53 Offer B Yes 47.55 Yes Yes DSL 13 Yes No Yes Yes Yes No No Yes One Year No Bank Withdrawal 77.4 4155.95 0 0 2520.15 6676.1 Stayed +7248-VZQLC Female 78 No 0 Concord 94521 37.971421 -121.971504 0 47 None Yes 16.83 Yes Yes Fiber Optic 12 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 85.2 3969.35 0 0 791.01 4760.36 Churned Price Price too high +7249-WBIYX Male 63 Yes 0 Elmira 95625 38.349195 -121.902943 1 10 None Yes 30.1 Yes Yes Cable 29 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 85.6 813.85 0 0 301 1114.85 Churned Competitor Competitor offered more data +7250-EQKIY Female 47 Yes 2 Escondido 92027 33.141265 -116.967221 1 1 Offer E Yes 9.73 No Yes DSL 29 No No Yes No No No No Yes Month-to-Month No Mailed Check 50.45 50.45 0 0 9.73 60.18 Churned Competitor Competitor made better offer +7251-LJBQN Female 74 No 0 Strathmore 93267 36.141319 -119.129075 0 40 None Yes 28.54 Yes Yes Fiber Optic 24 No No Yes Yes Yes Yes No Yes One Year Yes Credit Card 103.75 4188.4 0 0 1141.6 5330 Stayed +7251-XFOIL Female 60 No 0 Coulterville 95311 37.722127 -120.110174 0 61 Offer B Yes 14.52 Yes Yes Fiber Optic 27 No No Yes No No Yes Yes Yes Month-to-Month No Credit Card 89.2 5500.6 0 0 885.72 6386.32 Stayed +7252-NTGSS Female 43 No 0 Redondo Beach 90277 33.830453 -118.384565 0 1 None Yes 42.34 No Yes DSL 10 No No No No No No No Yes Month-to-Month No Credit Card 45.15 45.15 0 0 42.34 87.49 Joined +7253-UVNDW Female 52 No 0 Santa Barbara 93108 34.457541 -119.631072 0 46 None Yes 45.2 No Yes DSL 17 No No Yes Yes No No No Yes Two Year No Credit Card 54.35 2460.15 0 0 2079.2 4539.35 Churned Dissatisfaction Network reliability +7254-IQWOZ Male 30 No 0 Redding 96001 40.587919 -122.464732 0 1 Offer E Yes 28.7 No Yes Fiber Optic 69 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.65 69.65 0 0 28.7 98.35 Churned Dissatisfaction Network reliability +7255-SSFBC Male 42 Yes 3 Northridge 91324 34.238208 -118.55029 2 72 Offer A Yes 11.66 Yes Yes Fiber Optic 28 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 112.25 8041.65 0 0 839.52 8881.17 Stayed +7266-GSSJX Male 43 Yes 2 West Sacramento 95605 38.592745 -121.540036 3 11 None Yes 16.67 No No Month-to-Month Yes Bank Withdrawal 20.45 250.8 0 0 183.37 434.17 Stayed +7267-FRMJW Female 25 Yes 3 Sierra Madre 91024 34.168686 -118.057505 1 25 Offer C Yes 4.57 No No Two Year No Credit Card 20.1 486.05 0 0 114.25 600.3 Stayed +7268-IGMFD Male 75 No 0 Avila Beach 93424 35.186644 -120.728305 0 18 Offer D Yes 1.92 Yes Yes Fiber Optic 25 No No Yes Yes Yes No No Yes Two Year No Bank Withdrawal 93.9 1743.9 0 0 34.56 1778.46 Stayed +7268-WNTCP Male 45 Yes 2 Blocksburg 95514 40.309088 -123.668201 2 62 None Yes 1.87 No No Two Year No Bank Withdrawal 20.45 1297.35 0 0 115.94 1413.29 Stayed +7269-JISCY Female 48 No 0 Los Alamitos 90720 33.79499 -118.065591 0 55 None Yes 33.6 No Yes DSL 5 No No No No No No No Yes One Year No Bank Withdrawal 45.05 2462.6 0 0 1848 4310.6 Stayed +7270-BDIOA Female 60 No 0 Maxwell 95955 39.281194 -122.226568 0 22 None Yes 12.19 Yes Yes Fiber Optic 23 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal -2 1993.8 0 0 268.18 2261.98 Churned Dissatisfaction Limited range of services +7271-AJDTL Female 64 Yes 0 Sacramento 95816 38.574856 -121.46504 1 55 None Yes 34.61 Yes Yes Fiber Optic 16 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 94.45 5073.1 0 0 1903.55 6976.65 Stayed +7272-QDCKA Male 31 No 0 Oroville 95965 39.624561 -121.552866 0 28 Offer C Yes 12.36 Yes Yes Fiber Optic 13 No Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 100.2 2688.45 42.64 0 346.08 2991.89 Stayed +7273-TEFQD Male 67 No 0 La Puente 91746 34.038983 -117.991372 0 3 Offer E No Yes DSL 28 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 41.15 132.2 0 0 0 132.2 Churned Price Long distance charges +7274-CGTOD Male 21 No 0 San Geronimo 94963 38.00474 -122.663717 0 62 None No Yes DSL 51 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 43.7 2618.3 0 0 0 2618.3 Stayed +7274-RTAPZ Male 20 No 0 Long Beach 90804 33.783047 -118.1486 0 1 Offer E Yes 7.15 No Yes Fiber Optic 48 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.55 90.55 0 0 7.15 97.7 Churned Dissatisfaction Product dissatisfaction +7277-KAMWT Male 23 No 0 San Leandro 94578 37.704384 -122.126703 0 13 Offer D Yes 1.61 No No Two Year No Credit Card 20 268.45 0 0 20.93 289.38 Stayed +7277-OZCGZ Female 40 No 0 Spring Valley 91978 32.730264 -116.950963 0 22 None Yes 6 No Yes Fiber Optic 8 Yes No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.05 1886.25 0 0 132 2018.25 Stayed +7278-CKDNC Male 76 No 0 Fresno 93701 36.749403 -119.787574 0 24 None Yes 46.13 Yes Yes Fiber Optic 23 No Yes No No No No No Yes Two Year Yes Bank Withdrawal 80.5 2088.45 0 0 1107.12 3195.57 Stayed +7279-BUYWN Female 66 No 0 Buena Park 90620 33.845706 -118.012204 0 41 None Yes 27.95 Yes Yes Fiber Optic 23 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 113.2 4689.5 0 0 1145.95 5835.45 Churned Attitude Attitude of support person +7279-NMVJC Female 38 No 0 Compton 90220 33.88151 -118.234451 0 17 None Yes 25.62 No No One Year No Bank Withdrawal 19.9 323.15 0 0 435.54 758.69 Stayed +7284-BUYEC Female 46 No 0 Tulelake 96134 41.813521 -121.492666 0 5 Offer E No Yes Cable 26 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 50.95 229.4 0 0 0 229.4 Stayed +7284-ZZLOH Male 37 Yes 0 Alta 95701 39.218096 -120.79153 10 45 None Yes 43.27 No Yes DSL 4 Yes No Yes No No No No No Two Year No Credit Card 53.3 2296.25 0 90 1947.15 4333.4 Stayed +7285-KLOTR Female 46 Yes 0 Pacifica 94044 37.573633 -122.455167 3 12 None Yes 25.09 Yes Yes Cable 17 Yes No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 78.85 876.75 0 0 301.08 1177.83 Stayed +7291-CDTMJ Male 40 No 0 Laguna Beach 92651 33.570023 -117.773669 0 1 Offer E Yes 13.85 No No Month-to-Month Yes Bank Withdrawal 19.65 19.65 0 0 13.85 33.5 Joined +7293-LSCDV Female 32 Yes 3 Santa Ana 92704 33.719869 -117.907063 2 60 None Yes 23.68 No No Two Year Yes Credit Card 19.25 1103.25 0 0 1420.8 2524.05 Stayed +7294-TMAOP Female 30 No 0 Castro Valley 94546 37.708327 -122.083473 0 1 Offer E Yes 15.44 No Yes Fiber Optic 51 No No No No Yes Yes Yes No Month-to-Month No Bank Withdrawal 90.55 90.55 0 60 15.44 165.99 Churned Competitor Competitor made better offer +7295-JOMMD Female 34 No 0 San Jose 95135 37.28682 -121.723877 0 4 Offer E Yes 5.63 No Yes Fiber Optic 18 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.1 396.3 0 0 22.52 418.82 Churned Competitor Competitor made better offer +7296-PIXQY Female 60 Yes 2 Bodega 94922 38.343282 -122.9755 0 14 Offer D Yes 23 No Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.2 1046.5 0 0 322 1368.5 Stayed +7297-DVYGA Female 61 No 0 West Covina 91790 34.066964 -117.937007 0 51 Offer B Yes 29.87 No No One Year Yes Bank Withdrawal 19.85 996.95 0 0 1523.37 2520.32 Stayed +7298-IZWLY Female 43 No 0 Gardena 90249 33.90139 -118.315697 0 1 None Yes 23.97 No No Month-to-Month Yes Credit Card 19.4 19.4 0 0 23.97 43.37 Joined +7299-GNVPL Female 19 Yes 2 El Portal 95318 37.654551 -119.822984 5 23 None Yes 27.24 No Yes Fiber Optic 82 Yes Yes No Yes No No No Yes Month-to-Month No Mailed Check -4 1936.85 0 0 626.52 2563.37 Stayed +7301-ABVAD Female 37 No 0 Valley Village 91607 34.165783 -118.399795 0 72 None Yes 8.29 Yes Yes Cable 13 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.6 6350.5 0 0 596.88 6947.38 Stayed +7302-ZHMHP Female 35 No 0 Coronado 92118 32.68674 -117.186612 0 1 None Yes 22.37 No No Month-to-Month No Credit Card 19.15 19.15 0 0 22.37 41.52 Joined +7305-ZWMAJ Male 45 Yes 0 Oakdale 95361 37.785033 -120.776141 2 30 None Yes 22.89 No No One Year No Credit Card 20.7 587.1 0 0 686.7 1273.8 Stayed +7306-YDSOI Male 32 Yes 1 Ocotillo 92259 32.698964 -115.886656 4 69 Offer A Yes 49.4 No Yes DSL 12 Yes Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 59.75 4069.9 0 0 3408.6 7478.5 Stayed +7310-EGVHZ Male 35 No 0 Los Angeles 90036 34.070291 -118.349191 0 1 Offer E Yes 24.48 No No Month-to-Month No Bank Withdrawal 20.2 20.2 0 0 24.48 44.68 Joined +7311-MQJCH Female 54 No 0 Temecula 92592 33.507255 -117.029473 0 5 None Yes 37.97 No No One Year No Bank Withdrawal 19.55 99.6 0 0 189.85 289.45 Stayed +7312-XSBAT Male 47 No 0 Bakersfield 93305 35.391733 -118.984109 0 1 Offer E Yes 41.79 No Yes DSL 14 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 49.75 49.75 0 0 41.79 91.54 Joined +7314-OXENN Male 42 No 0 Temecula 92592 33.507255 -117.029473 0 2 None Yes 41.18 Yes Yes Fiber Optic 14 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 82 184.65 0 0 82.36 267.01 Churned Competitor Competitor made better offer +7315-WYOAW Male 29 No 0 Santa Monica 90405 34.005439 -118.477507 0 13 Offer D Yes 44.43 Yes Yes Fiber Optic 41 No No No Yes Yes Yes Yes No Month-to-Month No Bank Withdrawal 100.75 1313.25 0 120 577.59 2010.84 Stayed +7317-GGVPB Male 57 Yes 0 Lotus 95651 38.815515 -120.916997 1 71 Offer A Yes 5.76 Yes Yes Fiber Optic 11 No Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 108.6 7690.9 0 20 408.96 8119.86 Churned Dissatisfaction Product dissatisfaction +7318-EIVKO Male 38 No 0 Shandon 93461 35.634488 -120.293534 0 8 Offer E Yes 48.2 Yes Yes DSL 22 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 59.25 436.6 0 0 385.6 822.2 Stayed +7319-VENRZ Male 19 No 0 Rancho Santa Margarita 92688 33.624654 -117.611733 0 7 Offer E Yes 31.84 No Yes Cable 58 No No Yes Yes Yes No No Yes Month-to-Month No Bank Withdrawal 64.3 445.95 0 0 222.88 668.83 Stayed +7319-ZNRTR Male 43 Yes 2 Rio Linda 95673 38.688764 -121.457596 1 25 None Yes 15.76 No No One Year No Bank Withdrawal 19.6 411.15 0 0 394 805.15 Stayed +7321-KKSDU Male 38 No 2 San Marino 91108 34.122671 -118.112911 0 32 None Yes 16.94 No No Two Year No Credit Card 20.5 696.8 0 0 542.08 1238.88 Stayed +7321-PKUYW Female 46 No 0 Branscomb 95417 39.710591 -123.682799 0 11 Offer D Yes 22.36 Yes Yes Cable 3 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 90.15 987.95 0 0 245.96 1233.91 Churned Competitor Competitor had better devices +7321-VGNKU Female 45 Yes 0 Paskenta 96074 39.884395 -122.587513 1 2 Offer E Yes 7.7 No Yes Fiber Optic 22 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.35 120.25 0 20 15.4 155.65 Joined +7321-ZNSLA Male 58 Yes 3 Cottonwood 96022 40.336392 -122.448533 0 13 None No Yes DSL 57 Yes Yes No Yes No No No Yes Two Year No Credit Card 40.55 590.35 0 0 0 590.35 Stayed +7322-OCWHC Male 73 Yes 0 Placentia 92870 33.881158 -117.854783 10 72 Offer A Yes 1.34 Yes Yes Fiber Optic 30 Yes Yes Yes Yes No No No Yes Two Year Yes Bank Withdrawal 93.05 6735.05 0 0 96.48 6831.53 Stayed +7325-ENZFI Female 37 No 0 Santa Cruz 95064 37.007882 -122.065975 0 39 None No Yes DSL 19 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal 40.3 1630.4 0 0 0 1630.4 Stayed +7326-RIGQZ Male 48 Yes 3 Culver City 90230 33.993991 -118.39704 9 6 None Yes 38.5 No Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.8 377.85 0 0 231 608.85 Stayed +7328-OWMOM Female 63 No 0 San Diego 92111 32.805518 -117.169052 0 31 Offer C Yes 33.71 No No One Year No Credit Card 20.1 589.25 0 0 1045.01 1634.26 Stayed +7328-ZJAJO Female 19 Yes 2 Santa Rosa 95409 38.468893 -122.580539 1 59 None Yes 9.51 No No Two Year No Credit Card 19.5 1222.65 0 0 561.09 1783.74 Stayed +7330-WZLNC Female 25 No 0 Red Bluff 96080 40.186772 -122.388361 0 5 Offer E Yes 1.49 Yes Yes Fiber Optic 51 No Yes No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 90.8 455.5 0 0 7.45 462.95 Churned Competitor Competitor offered more data +7336-RLLRH Male 42 Yes 0 Oceanside 92054 33.351059 -117.420557 3 27 Offer C Yes 11.83 Yes Yes DSL 14 Yes No No Yes Yes Yes Yes Yes One Year No Credit Card 80.85 2204.35 0 0 319.41 2523.76 Stayed +7337-CINUD Female 48 Yes 3 Mokelumne Hill 95245 38.304194 -120.592431 6 8 None Yes 17.2 No No Two Year No Bank Withdrawal 19.5 159.35 0 0 137.6 296.95 Stayed +7338-ERIVA Male 40 No 0 Etna 96027 41.405193 -123.008567 0 39 Offer C No Yes DSL 13 Yes No No Yes Yes No No Yes One Year No Bank Withdrawal 45.05 1790.6 0 0 0 1790.6 Stayed +7339-POGZN Female 24 No 0 Pasadena 91107 34.159007 -118.087353 0 4 None Yes 16.25 Yes Yes DSL 51 No No No No No No No Yes Month-to-Month No Bank Withdrawal 50.7 214.55 39.92 0 65 239.63 Stayed +7340-KEFQE Female 23 Yes 2 Santa Ana 92703 33.748635 -117.906125 7 51 Offer B No Yes Cable 27 Yes No No Yes No No Yes Yes Two Year No Bank Withdrawal 34.2 1782 9.39 0 0 1772.61 Stayed +7341-LXCAF Male 24 Yes 0 Berkeley 94705 37.858898 -122.240512 8 4 None Yes 48.64 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.65 301.4 0 0 194.56 495.96 Churned Dissatisfaction Product dissatisfaction +7343-EOBEU Male 19 Yes 0 Laguna Niguel 92677 33.529047 -117.701175 9 3 Offer E Yes 14.1 Yes No Month-to-Month Yes Credit Card 23.6 89.05 0 0 42.3 131.35 Joined +7346-MEDWM Female 48 No 0 Cathedral City 92234 33.829583 -116.474131 0 59 Offer B Yes 31.23 Yes Yes Fiber Optic 16 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 83.25 4949.1 0 0 1842.57 6791.67 Stayed +7349-ALMUX Male 35 No 0 Rancho Cucamonga 91730 34.10097 -117.57882 0 37 None Yes 38.43 No Yes Cable 30 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 65.6 2313.8 0 0 1421.91 3735.71 Stayed +7351-KYHQH Female 67 No 0 Fallbrook 92028 33.362575 -117.299644 0 7 None Yes 7.82 No Yes Cable 7 No Yes Yes No Yes No No Yes Two Year Yes Bank Withdrawal 64.95 493.65 0 0 54.74 548.39 Stayed +7351-MHQVU Female 43 No 0 Volcano 95689 38.481902 -120.603668 0 6 Offer E No Yes Cable 23 Yes Yes No Yes No Yes Yes Yes Month-to-Month No Credit Card 50.95 307.6 0 0 0 307.6 Stayed +7353-YOWFP Female 41 No 0 Brookdale 95007 37.106902 -122.100006 0 7 None Yes 39.59 No No One Year No Credit Card 20.25 129.15 0 0 277.13 406.28 Stayed +7354-OIJLX Male 52 No 0 Inglewood 90305 33.958134 -118.330905 0 9 Offer E Yes 7.32 Yes Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.85 724.65 0 0 65.88 790.53 Stayed +7356-AYNJP Female 33 No 0 Stockton 95219 38.029729 -121.387999 0 4 Offer E Yes 6.36 Yes No One Year No Bank Withdrawal 23.9 97.5 0 0 25.44 122.94 Stayed +7356-IWLFW Male 43 Yes 1 Weott 95571 40.310119 -123.909449 1 46 Offer B Yes 5.52 Yes Yes Fiber Optic 16 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80 3769.7 0 0 253.92 4023.62 Stayed +7359-PTSXY Male 36 No 0 Tustin 92780 33.735802 -117.818805 0 1 None Yes 24.24 No Yes DSL 28 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.75 45.75 0 0 24.24 69.99 Churned Attitude Attitude of support person +7359-SSBJK Female 80 No 0 Whittier 90605 33.960891 -118.032222 0 64 Offer B Yes 29.12 No Yes DSL 24 Yes Yes No Yes Yes No No Yes Two Year Yes Credit Card 70.2 4481 0 0 1863.68 6344.68 Churned Price Lack of affordable download/upload speed +7359-WWYJV Male 53 Yes 0 Los Angeles 90044 33.952714 -118.292061 5 72 None Yes 6.29 Yes Yes Fiber Optic 8 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 114.45 8375.05 0 0 452.88 8827.93 Stayed +7361-YPXFS Female 67 No 0 Brawley 92227 33.03933 -115.191857 0 28 None Yes 12.72 Yes Yes Cable 23 No Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 64.45 1867.6 0 0 356.16 2223.76 Stayed +7363-QTBIW Female 24 Yes 0 Scotts Valley 95066 37.070177 -122.010077 3 9 None Yes 6.78 No Yes Fiber Optic 59 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.75 769.1 0 0 61.02 830.12 Stayed +7365-BVCJH Male 40 No 0 Trinity Center 96091 41.081847 -122.700545 0 1 Offer E No Yes DSL 6 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.4 24.4 0 0 0 24.4 Joined +7369-TRPFD Male 62 No 0 Chatsworth 91311 34.294142 -118.603883 0 19 Offer D Yes 17.17 No No One Year No Credit Card 18.8 279.2 0 0 326.23 605.43 Stayed +7375-WMVMT Male 75 Yes 0 Wildomar 92595 33.617108 -117.253349 2 71 None Yes 1.23 No Yes Fiber Optic 9 No Yes Yes Yes No Yes No Yes Two Year Yes Credit Card 95.5 6707.15 0 0 87.33 6794.48 Stayed +7377-DMMRI Male 35 No 0 Exeter 93221 36.301689 -119.018233 0 2 Offer E Yes 13.73 No Yes DSL 11 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 47.8 92.45 0 0 27.46 119.91 Churned Attitude Attitude of support person +7379-FNIUJ Male 49 No 0 Olympic Valley 96146 39.191797 -120.212401 0 2 Offer E Yes 22.56 No Yes Fiber Optic 15 Yes Yes No No Yes Yes Yes No Month-to-Month No Bank Withdrawal 100.2 198.5 0 10 45.12 253.62 Joined +7379-POKDZ Male 31 Yes 0 Lancaster 93536 34.741406 -118.38111 1 3 None Yes 26.71 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 208.85 0 0 80.13 288.98 Churned Competitor Competitor had better devices +7382-DFJTU Male 63 No 0 Lakeshore 93634 37.290606 -119.216328 0 18 Offer D Yes 47.72 No Yes DSL 28 No No Yes Yes No No No Yes Month-to-Month No Credit Card -2 1058.1 0 0 858.96 1917.06 Stayed +7384-GHBPI Male 61 Yes 0 San Dimas 91773 34.102119 -117.815532 1 3 Offer E No Yes Cable 13 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 35.15 99.75 0 0 0 99.75 Churned Attitude Attitude of support person +7389-KBFIT Female 31 Yes 2 Big Pine 93513 37.245505 -118.062943 6 2 Offer E No Yes DSL 20 No Yes No No No No No Yes Month-to-Month Yes Mailed Check 30.25 63.75 0 0 0 63.75 Joined +7392-YYPYJ Male 26 No 0 Santa Ana 92706 33.765893 -117.881533 0 22 Offer D Yes 28.42 Yes Yes Fiber Optic 73 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.65 2415.95 5.01 0 625.24 3036.18 Stayed +7394-FKDNK Female 62 Yes 0 San Diego 92126 32.886925 -117.152162 3 9 Offer E Yes 26.51 No Yes Fiber Optic 18 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 89.45 853.1 0 0 238.59 1091.69 Churned Competitor Competitor made better offer +7394-LWLYN Female 57 No 0 Oakland 94610 37.808731 -122.238708 0 2 None Yes 33.75 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.15 123.8 0 0 67.5 191.3 Joined +7395-IGJOS Male 70 Yes 0 Quincy 95971 39.971228 -121.041166 1 17 None Yes 9.5 No Yes Fiber Optic 16 No No No No No Yes No Yes Month-to-Month No Bank Withdrawal 81.5 1329.2 0 0 161.5 1490.7 Churned Competitor Competitor made better offer +7395-XWZOY Male 45 No 0 Suisun City 94585 38.197907 -122.017258 0 20 None No Yes DSL 20 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 55 1165.55 0 0 0 1165.55 Stayed +7396-VJUZB Male 33 Yes 2 Willow Creek 95573 40.949012 -123.655847 8 4 Offer E Yes 35.09 No Yes DSL 30 No No No No No No No Yes Month-to-Month No Credit Card 45.25 155.35 0 0 140.36 295.71 Stayed +7398-HPYZQ Male 30 Yes 0 Beaumont 92223 33.946982 -116.977672 2 71 Offer A Yes 28.58 Yes Yes Cable 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 90.55 6404 0 0 2029.18 8433.18 Stayed +7398-LXGYX Male 53 Yes 0 Pioneertown 92268 34.201108 -116.593456 2 44 Offer B Yes 21.39 Yes Yes Fiber Optic 10 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 84.8 3626.35 43.96 0 941.16 4523.55 Stayed +7398-SKNQZ Female 51 Yes 0 Downey 90241 33.940884 -118.128628 5 3 None Yes 2.97 Yes Yes Fiber Optic 7 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 94.9 273.2 0 0 8.91 282.11 Joined +7399-QHBJS Female 56 Yes 3 Escondido 92027 33.141265 -116.967221 8 72 None Yes 22.62 Yes Yes Cable 27 Yes Yes No Yes No No No Yes Two Year No Credit Card 66.75 4760.3 0 0 1628.64 6388.94 Stayed +7401-JIXNM Female 27 Yes 0 Arvin 93203 35.116307 -118.817644 5 54 None Yes 29.66 Yes Yes Cable 76 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 91.3 4965 0 0 1601.64 6566.64 Stayed +7401-RUBNK Female 25 Yes 0 South Dos Palos 93665 36.959731 -120.653519 1 18 Offer D Yes 43.29 No Yes Fiber Optic 41 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 74.8 1438.05 0 0 779.22 2217.27 Stayed +7402-EYFXX Male 65 No 0 Salyer 95563 40.89866 -123.539754 0 26 Offer C Yes 25.04 Yes Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 93.6 2404.1 0 0 651.04 3055.14 Stayed +7402-PWYJJ Female 21 Yes 0 Sacramento 95841 38.660442 -121.346321 2 53 Offer B Yes 42.18 Yes Yes Fiber Optic 53 No No No Yes No Yes Yes No One Year Yes Bank Withdrawal 91.15 4862.5 0 150 2235.54 7248.04 Stayed +7404-JLKQG Female 21 No 0 Glennville 93226 35.735694 -118.738483 0 3 None Yes 48.3 No Yes Cable 42 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 57.55 161.45 0 0 144.9 306.35 Joined +7407-SUJIZ Male 33 No 0 Los Angeles 90061 33.92128 -118.274186 0 25 Offer C Yes 13.36 No No Month-to-Month No Credit Card 20.6 541.5 0 0 334 875.5 Stayed +7408-OFWXJ Female 23 Yes 0 Fresno 93728 36.757345 -119.818274 3 72 None Yes 44.92 Yes Yes DSL 69 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.8 6510.45 0 0 3234.24 9744.69 Stayed +7409-JURKQ Female 29 Yes 0 Temple City 91780 34.101608 -118.055848 3 53 None Yes 41.82 Yes Yes Fiber Optic 69 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 111.8 5809.75 0 0 2216.46 8026.21 Stayed +7409-KIUTL Female 80 No 0 Escondido 92027 33.141265 -116.967221 0 1 None Yes 28.64 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71 71 0 0 28.64 99.64 Churned Competitor Competitor made better offer +7410-KTVFV Male 53 Yes 0 Grimes 95950 39.033058 -121.895718 1 18 None Yes 19.05 No Yes DSL 26 No No Yes No No No No Yes Month-to-Month Yes Mailed Check 49.55 878.35 0 0 342.9 1221.25 Churned Competitor Competitor had better devices +7410-OIEDU Male 29 No 0 Culver City 90230 33.993991 -118.39704 0 10 None Yes 48.38 No Yes Fiber Optic 42 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 79.85 887.35 0 0 483.8 1371.15 Stayed +7410-YTJIK Female 35 No 0 Eureka 95501 40.796621 -124.15428 0 7 None Yes 18.1 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month No Credit Card 75.45 480.75 0 0 126.7 607.45 Churned Competitor Competitor had better devices +7416-CKTEP Female 54 Yes 0 Lakewood 90715 33.841027 -118.078097 10 57 Offer B Yes 23.28 No No Two Year Yes Bank Withdrawal 19.6 1134.25 0 0 1326.96 2461.21 Stayed +7421-ZLUPA Female 57 No 0 Hanford 93230 36.29223 -119.622676 0 8 None No Yes DSL 2 No Yes No No No No No Yes Month-to-Month Yes Credit Card 29.25 226.95 0 0 0 226.95 Stayed +7422-WNBTY Male 35 Yes 0 Green Valley Lake 92341 34.244411 -117.072654 5 33 None Yes 31.76 Yes Yes Fiber Optic 7 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.35 3092 0 0 1048.08 4140.08 Stayed +7426-GSWPO Male 78 No 0 Portola 96122 39.786755 -120.445626 0 64 Offer B Yes 19.2 Yes Yes Fiber Optic 18 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.5 6548.65 0 0 1228.8 7777.45 Stayed +7426-RHZGU Male 41 No 0 Oakland 94603 37.739113 -122.175602 0 9 None Yes 30.8 No Yes Fiber Optic 3 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.9 827.45 0 0 277.2 1104.65 Stayed +7426-WEIJX Male 71 Yes 1 Olympic Valley 96146 39.191797 -120.212401 10 60 None Yes 18.23 Yes Yes Fiber Optic 11 Yes No No No No No No Yes Two Year Yes Bank Withdrawal 80.95 4859.1 49.53 0 1093.8 5903.37 Stayed +7427-AUFPY Male 27 No 0 Hamilton City 95951 39.732767 -122.042298 0 54 None Yes 25.72 No No Two Year No Credit Card 19.65 1008.7 0 0 1388.88 2397.58 Stayed +7432-FFVAR Female 23 Yes 3 Victorville 92392 34.486835 -117.362274 2 46 Offer B Yes 6.26 No Yes Fiber Optic 48 No No Yes Yes No Yes Yes No One Year No Bank Withdrawal 90.95 4236.6 0 50 287.96 4574.56 Stayed +7434-SHXLS Female 21 No 0 Wallace 95254 38.192608 -120.957842 0 1 Offer E Yes 15.73 No No Month-to-Month No Mailed Check 20.9 20.9 0 0 15.73 36.63 Churned Competitor Competitor made better offer +7435-ZNUYY Male 24 No 0 Loleta 95551 40.665952 -124.240051 0 6 Offer E Yes 12.17 No No One Year No Credit Card 20.6 116.6 0 0 73.02 189.62 Stayed +7439-DKZTW Male 49 No 0 Paicines 95043 36.525703 -120.952122 0 1 None Yes 5.93 No Yes Fiber Optic 19 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.55 80.55 0 60 5.93 146.48 Joined +7442-YGZFK Male 31 No 0 Campo 91906 32.673483 -116.472863 0 1 None Yes 3.97 Yes Yes DSL 11 No No No No No No No Yes Month-to-Month Yes Credit Card 49.8 49.8 0 0 3.97 53.77 Joined +7445-WMRBW Female 49 No 0 Hathaway Pines 95233 38.184914 -120.364085 0 48 Offer B Yes 21.39 Yes Yes DSL 3 No Yes Yes Yes Yes No No No One Year Yes Bank Withdrawal 73.85 3581.4 0 60 1026.72 4668.12 Stayed +7446-KQISO Male 62 Yes 3 Visalia 93292 36.37559 -119.211689 2 45 None Yes 7.48 Yes Yes Fiber Optic 27 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.75 4900.65 0 0 336.6 5237.25 Stayed +7446-SFAOA Female 54 Yes 0 Santa Rosa 95407 38.394091 -122.739814 8 37 None Yes 15.51 No No One Year Yes Bank Withdrawal 19.85 717.5 0 0 573.87 1291.37 Stayed +7446-YPODE Male 75 No 0 Bridgeport 93517 38.184583 -119.286558 0 11 None Yes 48.33 Yes Yes DSL 17 Yes Yes No No No No No No Two Year No Bank Withdrawal 60.25 662.95 0 120 531.63 1314.58 Stayed +7449-HVPIV Male 38 Yes 3 Chula Vista 91913 32.64164 -116.985026 10 55 Offer B Yes 22.56 Yes Yes Fiber Optic 56 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 90.4 5099.15 0 0 1240.8 6339.95 Stayed +7450-NWRTR Male 76 No 0 San Diego 92126 32.886925 -117.152162 0 12 None Yes 21.89 Yes Yes Fiber Optic 26 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 99.45 1200.15 0 0 262.68 1462.83 Churned Competitor Competitor made better offer +7452-FOLON Male 45 No 2 Terra Bella 93270 35.939068 -119.043666 0 39 None Yes 46.57 Yes No One Year No Bank Withdrawal 25.45 958.45 0 0 1816.23 2774.68 Stayed +7459-IMVYU Male 51 No 0 Chino Hills 91709 33.942895 -117.725644 0 38 None Yes 28 Yes Yes DSL 22 Yes Yes Yes Yes No No No No Month-to-Month No Bank Withdrawal 69.95 2657.55 0 90 1064 3811.55 Stayed +7459-RRWQZ Female 51 No 0 San Diego 92130 32.957195 -117.202542 0 15 Offer D Yes 47.57 Yes Yes DSL 26 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 64.65 994.55 0 0 713.55 1708.1 Churned Competitor Competitor made better offer +7460-ITWWP Female 67 Yes 0 Oakland 94621 37.750553 -122.197175 5 45 None Yes 40.85 No Yes Fiber Optic 24 No No Yes No No Yes No Yes One Year Yes Bank Withdrawal 86.1 3861.45 12.19 0 1838.25 5687.51 Stayed +7463-IFMQU Female 44 Yes 0 Laton 93242 36.444232 -119.718285 1 72 None Yes 47.24 No No Two Year No Bank Withdrawal 20.05 1423.65 0 0 3401.28 4824.93 Stayed +7465-ZZRVX Male 63 No 0 Ceres 95307 37.553469 -120.952825 0 1 None Yes 14.42 No Yes Fiber Optic 27 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.35 70.35 0 10 14.42 94.77 Joined +7469-LKBCI Male 21 No 0 Los Angeles 90013 34.044639 -118.240413 0 16 Offer D Yes 32.62 No No Two Year No Credit Card 18.95 326.8 0 0 521.92 848.72 Stayed +7470-DYNOE Male 37 No 0 Walnut 91789 34.018354 -117.85492 0 53 Offer B Yes 4.82 No Yes DSL 24 No No Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 61.1 3357.9 0 0 255.46 3613.36 Stayed +7470-MCQTK Female 42 Yes 0 Alpaugh 93201 35.869626 -119.498771 1 13 None No Yes DSL 8 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 48.75 633.4 0 0 0 633.4 Churned Attitude Attitude of support person +7471-MQPOS Male 74 Yes 3 Long Beach 90808 33.823943 -118.111335 1 71 None Yes 46.11 Yes Yes DSL 20 No Yes Yes Yes No Yes No No One Year Yes Bank Withdrawal 72.9 5139.65 0 20 3273.81 8433.46 Stayed +7471-WNSUF Male 23 Yes 0 San Francisco 94121 37.776718 -122.495781 1 60 Offer B Yes 16.42 Yes No One Year No Bank Withdrawal 24.15 1505.9 0 0 985.2 2491.1 Stayed +7472-EQOAV Male 76 Yes 2 Laguna Niguel 92677 33.529047 -117.701175 5 71 Offer A Yes 30.16 No Yes Fiber Optic 19 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 86.7 6179.35 0 0 2141.36 8320.71 Stayed +7473-ZBDSN Female 38 Yes 3 Walnut Creek 94595 37.862128 -122.075197 2 14 Offer D Yes 44.55 No No Two Year No Mailed Check 18.8 255.55 0 0 623.7 879.25 Stayed +7479-NITWS Male 35 No 0 Green Valley Lake 92341 34.244411 -117.072654 0 7 None Yes 36.84 Yes Yes Fiber Optic 17 No No Yes No Yes No No No Month-to-Month Yes Credit Card 89.35 631.85 0 60 257.88 949.73 Churned Price Price too high +7480-QNVZJ Male 65 No 0 Los Angeles 90005 34.059281 -118.30742 0 50 None Yes 18.92 Yes Yes Fiber Optic 11 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.7 4816.7 0 0 946 5762.7 Churned Dissatisfaction Network reliability +7480-SPLEF Male 63 Yes 2 Dunlap 93621 36.789213 -119.140338 5 69 None Yes 11.6 Yes No Two Year Yes Bank Withdrawal 26 1796.55 0 0 800.4 2596.95 Stayed +7481-ATQQS Female 76 No 0 Boulder Creek 95006 37.171727 -122.142961 0 49 Offer B Yes 44.88 Yes Yes Fiber Optic 15 No No Yes No No Yes No Yes Month-to-Month Yes Credit Card 90.85 4515.85 0 0 2199.12 6714.97 Churned Attitude Attitude of support person +7483-IQWIB Male 33 Yes 1 Morongo Valley 92256 34.097863 -116.594561 1 37 Offer C Yes 38.89 Yes Yes Fiber Optic 29 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 92.95 3415.25 0 0 1438.93 4854.18 Stayed +7486-KSRVI Male 56 No 0 Folsom 95630 38.672638 -121.147403 0 43 Offer B Yes 39.37 Yes Yes Fiber Optic 23 No No No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 100 4211.55 0 140 1692.91 6044.46 Churned Dissatisfaction Product dissatisfaction +7488-MXJIV Female 63 No 0 Armona 93202 36.315979 -119.710852 0 4 Offer E Yes 43.32 Yes Yes Fiber Optic 20 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 85.65 321.65 0 10 173.28 504.93 Churned Competitor Competitor had better devices +7492-TAFJD Male 26 Yes 0 Long Beach 90803 33.760458 -118.129725 5 7 None No Yes Cable 58 Yes Yes Yes No No No No Yes Two Year No Credit Card 38.55 280 0 0 0 280 Stayed +7493-GVFIO Male 56 No 0 Stockton 95202 37.959706 -121.287669 0 57 Offer B Yes 12.99 No No Two Year No Credit Card 20.55 1252.85 0 0 740.43 1993.28 Stayed +7493-TPUWZ Male 64 No 0 Diamond Springs 95619 38.683605 -120.811852 0 1 None Yes 24.48 Yes Yes Fiber Optic 24 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.15 79.15 0 0 24.48 103.63 Churned Competitor Competitor had better devices +7495-OOKFY Female 74 Yes 1 Los Angeles 90063 34.044271 -118.185237 1 8 Offer E Yes 48.85 Yes Yes Fiber Optic 17 No Yes No No No No No Yes Month-to-Month Yes Credit Card 80.65 633.3 0 0 390.8 1024.1 Churned Competitor Competitor made better offer +7501-IWUNG Female 57 Yes 0 Springville 93265 36.245926 -118.693138 9 61 Offer B Yes 1.27 No Yes DSL 24 No No Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 73.8 4616.05 49.51 30 77.47 4674.01 Stayed +7501-VTYLJ Female 21 No 1 Sacramento 95864 38.585826 -121.376263 0 2 None Yes 18.61 No Yes DSL 27 No Yes No No No No No Yes Month-to-Month No Credit Card 51.55 106.2 0 0 37.22 143.42 Joined +7502-BNYGS Female 29 Yes 0 Wasco 93280 35.652242 -119.4464 7 46 Offer B Yes 31.88 No Yes DSL 53 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 69.1 3168 0 0 1466.48 4634.48 Stayed +7503-EPSZW Female 45 Yes 3 River Pines 95675 38.545775 -120.743325 5 64 Offer B Yes 17.93 Yes No Two Year Yes Mailed Check 24.05 1559.15 0 0 1147.52 2706.67 Stayed +7503-MIOGA Female 68 Yes 0 Shandon 93461 35.634488 -120.293534 0 72 Offer A Yes 48.51 Yes Yes Cable 17 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 89.85 6697.35 0 0 3492.72 10190.07 Stayed +7503-QQRVF Male 74 Yes 0 San Jose 95127 37.375156 -121.795867 1 16 Offer D Yes 26.12 No Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Credit Card 74.3 1178.25 0 0 417.92 1596.17 Churned Competitor Competitor had better devices +7503-ZGUZJ Male 25 No 0 Riverside 92505 33.920907 -117.489426 0 1 None Yes 22.3 Yes Yes Fiber Optic 51 No No No No Yes No No No Month-to-Month Yes Mailed Check 84.65 84.65 0 40 22.3 146.95 Churned Dissatisfaction Lack of self-service on Website +7504-UWHNB Male 42 No 0 Vallejo 94591 38.105733 -122.186338 0 25 Offer C Yes 40.11 No Yes Fiber Optic 18 No No No No No No No No Month-to-Month No Bank Withdrawal 69.75 1729.35 0 100 1002.75 2832.1 Stayed +7508-DQAKK Female 21 No 0 Shingle Springs 95682 38.598936 -120.963092 0 64 None Yes 8.52 Yes Yes DSL 73 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 86.4 5442.05 0 0 545.28 5987.33 Stayed +7508-KBIMB Male 33 Yes 3 Jamestown 95327 37.84771 -120.486589 7 24 None Yes 2.31 No Yes Cable 53 Yes No Yes No No No No Yes One Year Yes Credit Card 56.25 1454.25 0 0 55.44 1509.69 Stayed +7508-MYBOG Male 20 Yes 0 Patterson 95363 37.410236 -121.320337 1 14 Offer D Yes 7.26 Yes Yes Fiber Optic 42 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 86.1 1235.55 0 0 101.64 1337.19 Churned Competitor Competitor had better devices +7508-SMHXL Female 72 No 0 San Francisco 94109 37.794487 -122.42227 0 15 None Yes 1.67 Yes Yes Fiber Optic 21 No Yes No No Yes No No Yes One Year No Credit Card 89 1288.3 45.69 0 25.05 1267.66 Stayed +7511-YMXVQ Male 54 No 0 Lynwood 90262 33.923573 -118.200669 0 9 None No Yes Cable 20 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 45.4 418.8 0 20 0 438.8 Churned Competitor Competitor had better devices +7515-LODFU Male 67 No 0 Burney 96013 40.946785 -121.719489 0 69 None Yes 20.62 No No Two Year No Credit Card -7 1356.3 0 0 1422.78 2779.08 Stayed +7516-GMHUV Male 77 Yes 0 Lakeshore 93634 37.290606 -119.216328 1 50 None Yes 40.9 Yes Yes Fiber Optic 8 Yes No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 105.05 5163.3 0 0 2045 7208.3 Stayed +7517-LDMPS Female 31 No 0 Modesto 95356 37.716186 -121.025836 0 12 None Yes 2.57 No Yes Fiber Optic 25 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.6 1017.35 0 0 30.84 1048.19 Stayed +7517-SAWMO Female 31 Yes 0 Granada Hills 91344 34.291273 -118.505104 1 19 Offer D Yes 25.75 No Yes Fiber Optic 22 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.2 1441.1 0 0 489.25 1930.35 Churned Attitude Attitude of support person +7519-JTWQH Female 30 No 0 Calipatria 92233 33.143826 -115.497485 0 69 Offer A Yes 23.92 Yes Yes Fiber Optic 42 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.5 7455.45 0 0 1650.48 9105.93 Stayed +7520-HQWJU Female 22 Yes 1 Santa Ysabel 92070 33.174725 -116.743329 6 66 None Yes 23.2 Yes Yes DSL 59 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 67.45 4508.65 41.67 0 1531.2 5998.18 Stayed +7521-AFHAB Female 45 Yes 2 Auberry 93602 36.991762 -119.242874 10 5 Offer E Yes 35.6 No Yes Cable 19 No No No No No No No Yes Month-to-Month No Credit Card 44.8 220.45 0 0 178 398.45 Stayed +7521-YXVZY Male 38 No 3 Placerville 95667 38.733714 -120.795213 0 3 Offer E Yes 5.15 No No Month-to-Month No Mailed Check 19.95 58.3 0 0 15.45 73.75 Joined +7524-VRLPL Male 71 No 0 Manchester 95459 38.966713 -123.586412 0 69 Offer A Yes 13.36 Yes Yes Cable 10 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 74.1 5031 0 0 921.84 5952.84 Stayed +7526-BEZQB Male 39 No 0 Lawndale 90260 33.88856 -118.351813 0 12 Offer D Yes 44.71 Yes Yes Cable 25 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.05 1148.1 0 0 536.52 1684.62 Churned Attitude Attitude of support person +7526-IVLYU Male 46 No 0 San Francisco 94108 37.791998 -122.408653 0 3 None Yes 35.59 No No Month-to-Month Yes Credit Card 19.65 68.35 0 0 106.77 175.12 Joined +7527-QNRUS Male 33 Yes 3 Escondido 92027 33.141265 -116.967221 8 17 Offer D Yes 45.24 Yes No Two Year Yes Credit Card 25.15 412.6 0 0 769.08 1181.68 Stayed +7529-ZDFXI Male 79 Yes 0 La Verne 91750 34.144703 -117.770299 1 57 None Yes 36.66 Yes Yes Fiber Optic 9 No Yes No No No Yes No Yes One Year Yes Bank Withdrawal 89.85 4925.35 0 0 2089.62 7014.97 Stayed +7530-HDYDS Female 26 No 0 Lakewood 90712 33.840524 -118.148403 0 38 None Yes 17.66 No Yes Fiber Optic 41 No Yes Yes Yes No No Yes Yes Month-to-Month Yes Credit Card 84.25 3264.5 0 0 671.08 3935.58 Churned Attitude Attitude of support person +7531-GQHME Male 34 No 0 San Jacinto 92582 33.806708 -117.02007 0 12 Offer D Yes 38.96 No No Month-to-Month No Credit Card 20.05 265.45 0 0 467.52 732.97 Stayed +7534-BFESC Male 69 No 0 San Diego 92122 32.85723 -117.209774 0 24 Offer C Yes 30.87 Yes Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.1 1712.7 0 0 740.88 2453.58 Churned Competitor Competitor made better offer +7537-CBQUZ Male 68 No 0 Castroville 95012 36.784481 -121.759054 0 63 None Yes 26.11 Yes Yes Fiber Optic 20 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 109.4 7031.45 0 0 1644.93 8676.38 Stayed +7537-RBWEA Female 19 No 0 Petrolia 95558 40.274302 -124.210902 0 1 None No Yes Cable 52 No No No No No No No Yes Month-to-Month Yes Credit Card 25.15 25.15 0 0 0 25.15 Joined +7538-GWHML Female 52 No 0 Lemon Cove 93244 36.462671 -118.997291 0 2 Offer E Yes 7.64 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.65 145.15 0 0 15.28 160.43 Churned Competitor Competitor made better offer +7541-YLXCL Male 25 No 0 Pomona 91767 34.083086 -117.737997 0 36 None Yes 26.51 No Yes Cable 85 No Yes No Yes No Yes Yes Yes One Year Yes Credit Card 65.4 2498.4 0 0 954.36 3452.76 Churned Other Don't know +7542-CYDDM Male 61 No 0 Turlock 95382 37.529656 -120.854357 0 18 None Yes 22.97 No No Month-to-Month No Credit Card 20.05 358.5 0 0 413.46 771.96 Stayed +7544-ZVIKX Male 33 Yes 2 Roseville 95678 38.759751 -121.288545 2 58 None Yes 33.82 Yes Yes Fiber Optic 10 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.05 6004.85 0 0 1961.56 7966.41 Stayed +7547-EKNFS Male 37 Yes 0 Caspar 95420 39.361283 -123.784599 1 42 Offer B Yes 18.26 Yes Yes Fiber Optic 29 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 95.25 3959.35 27.3 0 766.92 4698.97 Churned Attitude Attitude of service provider +7548-SEPYI Female 62 No 0 Temecula 92592 33.507255 -117.029473 0 5 Offer E Yes 32.12 No Yes Fiber Optic 10 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.25 512.45 0 0 160.6 673.05 Churned Competitor Competitor made better offer +7549-MYGPK Female 48 Yes 0 Mountain View 94040 37.380662 -122.086022 3 63 Offer B Yes 8.98 Yes Yes Fiber Optic 16 Yes Yes Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 100.55 6215.35 0 0 565.74 6781.09 Churned Price Price too high +7550-WIQVA Male 34 Yes 1 Rocklin 95677 38.7904 -121.236973 3 50 None Yes 41.58 Yes Yes Fiber Optic 19 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 108.25 5431.4 0 0 2079 7510.4 Stayed +7551-DACSP Male 49 Yes 1 Hat Creek 96040 40.789799 -121.474529 1 6 Offer E Yes 1.86 No Yes DSL 19 No Yes Yes No No No No Yes Month-to-Month Yes Mailed Check 55.3 324.25 0 0 11.16 335.41 Churned Competitor Competitor made better offer +7551-JOHTI Female 54 No 0 Malibu 90265 34.074572 -118.831181 0 1 None Yes 32.45 No No Month-to-Month No Credit Card -10 19.5 0 0 32.45 51.95 Churned Attitude Attitude of support person +7552-KEYGT Male 53 Yes 0 Platina 96076 40.367964 -122.937379 1 27 Offer C Yes 44.19 No No Two Year No Bank Withdrawal -9 520.55 0 0 1193.13 1713.68 Stayed +7554-AKDQF Female 27 Yes 0 Sierra Madre 91024 34.168686 -118.057505 9 6 Offer E Yes 5.69 No Yes DSL 27 No No No No No No No Yes Month-to-Month No Credit Card 45.65 323.45 0 0 34.14 357.59 Stayed +7554-NEWDD Male 44 No 0 Long Beach 90815 33.797638 -118.11662 0 10 None Yes 32.1 Yes No Two Year No Bank Withdrawal 25.7 251.6 0 0 321 572.6 Stayed +7558-IMLMT Male 48 Yes 2 Stanton 90680 33.801869 -117.995068 6 67 None Yes 8.82 No No Two Year Yes Credit Card 20.8 1411.9 0 0 590.94 2002.84 Stayed +7560-QJAVJ Female 60 No 0 Biggs 95917 39.457388 -121.818201 0 70 None Yes 47.72 No Yes DSL 28 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 79.6 5589.45 42.34 0 3340.4 8887.51 Stayed +7560-QRBXH Female 32 No 0 Woodland 95695 38.71967 -121.862416 0 48 None Yes 9.19 No No One Year No Mailed Check 19.95 936.7 0 0 441.12 1377.82 Stayed +7562-GSUHK Female 40 No 0 Jamestown 95327 37.84771 -120.486589 0 16 None Yes 40.76 No Yes Fiber Optic 7 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 93.2 1573.7 35.7 0 652.16 2190.16 Churned Competitor Competitor made better offer +7562-UXTPG Female 40 No 0 Canoga Park 91303 34.19829 -118.602203 0 13 None Yes 26.13 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Credit Card 70.15 886.7 8.53 0 339.69 1217.86 Stayed +7563-BIUPC Male 30 No 0 San Diego 92122 32.85723 -117.209774 0 5 Offer E Yes 5.78 No Yes Fiber Optic 52 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.6 415.55 36.44 40 28.9 448.01 Churned Competitor Competitor made better offer +7564-GHCVB Female 27 Yes 0 San Simeon 93452 35.746484 -121.223355 5 72 Offer A Yes 7.29 Yes Yes Fiber Optic 53 Yes No No No No No No No Two Year No Bank Withdrawal 79.05 5730.7 0 80 524.88 6335.58 Stayed +7566-DSRLQ Female 54 Yes 0 Rancho Cucamonga 91701 34.132275 -117.611478 7 72 Offer A Yes 12.85 Yes Yes Fiber Optic 24 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 110.15 7998.8 0 70 925.2 8994 Stayed +7567-ECMCM Male 23 No 0 Danville 94506 37.791481 -121.903253 0 24 None Yes 35.3 No Yes Fiber Optic 41 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 79.85 2001 0 0 847.2 2848.2 Stayed +7568-PODML Male 34 No 0 Watsonville 95076 36.931654 -121.752383 0 1 None No Yes DSL 18 No No No No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 45.3 45.3 0 0 0 45.3 Churned Competitor Competitor had better devices +7569-NMZYQ Female 33 Yes 3 Middletown 95461 38.787446 -122.58675 1 72 None Yes 41.14 Yes Yes Fiber Optic 53 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 118.75 8672.45 0 0 2962.08 11634.53 Stayed +7570-WELNY Female 52 Yes 0 Sherman Oaks 91423 34.146957 -118.432138 1 68 Offer A Yes 7.87 Yes Yes Fiber Optic 4 Yes Yes No No No No No Yes Two Year Yes Bank Withdrawal -1 5711.05 0 0 535.16 6246.21 Stayed +7571-YXDAD Female 37 No 0 Davis 95618 38.544002 -121.685559 0 2 None Yes 38.28 Yes Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month No Credit Card 74.9 147.15 0 0 76.56 223.71 Churned Price Long distance charges +7572-KPVKK Male 44 No 1 Los Altos 94024 37.352911 -122.093002 0 62 Offer B Yes 17.67 Yes Yes Fiber Optic 19 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.05 6590.5 0 0 1095.54 7686.04 Stayed +7576-ASEJU Female 38 Yes 0 Azusa 91702 34.174493 -117.87068 10 41 Offer B Yes 25.16 No Yes DSL 11 Yes No No Yes Yes Yes Yes Yes One Year Yes Credit Card 74.7 3187.65 0 0 1031.56 4219.21 Stayed +7576-JMYWV Female 76 Yes 1 San Martin 95046 37.084697 -121.606417 7 46 Offer B Yes 20.42 Yes Yes Fiber Optic 16 Yes Yes No Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 110.2 4972.1 0 0 939.32 5911.42 Stayed +7576-OYWBN Male 71 No 0 San Mateo 94402 37.556634 -122.317723 0 3 None Yes 30.25 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.05 231.8 0 0 90.75 322.55 Churned Competitor Competitor had better devices +7577-SWIFR Male 49 No 0 Glendale 91206 34.162515 -118.203869 0 1 None Yes 16.64 No Yes Fiber Optic 2 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.25 89.25 0 0 16.64 105.89 Joined +7579-KKLOE Male 59 Yes 0 Earlimart 93219 35.858054 -119.305858 7 71 Offer A Yes 46.53 Yes Yes DSL 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 91.25 6589.6 0 0 3303.63 9893.23 Stayed +7579-OOPEC Female 75 Yes 0 Pala 92059 33.384345 -117.072619 1 2 Offer E Yes 6.86 No Yes DSL 20 No Yes No No No No No Yes Month-to-Month No Credit Card 50.15 115.1 0 0 13.72 128.82 Churned Competitor Competitor had better devices +7580-UGXNC Female 73 No 0 Culver City 90232 34.019323 -118.391902 0 2 None Yes 25.74 No Yes DSL 6 Yes Yes No No No No No Yes Month-to-Month No Credit Card 54.85 104.2 0 0 51.48 155.68 Churned Price Extra data charges +7581-EBBOU Female 49 No 0 Volcano 95689 38.481902 -120.603668 0 60 None Yes 38.88 No Yes DSL 2 No Yes Yes Yes Yes No No Yes One Year Yes Credit Card 70.15 4224.7 0 0 2332.8 6557.5 Stayed +7586-ZATGZ Male 59 No 0 Ravendale 96123 40.845738 -120.322219 0 40 None Yes 17.83 Yes Yes Fiber Optic 27 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.9 3369.05 0 0 713.2 4082.25 Stayed +7587-AOVVU Male 39 Yes 1 Arcata 95521 40.839958 -124.003757 0 27 None Yes 14.07 Yes Yes Fiber Optic 15 Yes Yes No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 100.75 2793.55 0 0 379.89 3173.44 Stayed +7587-RZNME Male 23 No 0 Valencia 91355 34.43987 -118.644609 0 3 Offer E Yes 48.84 No Yes DSL 41 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 43.3 123.65 0 0 146.52 270.17 Churned Price Lack of affordable download/upload speed +7590-VHVEG Female 36 Yes 0 Los Angeles 90001 33.973616 -118.24902 0 1 Offer E No Yes DSL 10 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 29.85 29.85 0 0 0 29.85 Joined +7593-JNWRU Male 61 Yes 1 Fremont 94538 37.505768 -121.962472 5 6 Offer E Yes 49.2 No Yes DSL 21 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.6 260.8 0 0 295.2 556 Churned Price Extra data charges +7593-XFKDI Male 39 No 0 Los Angeles 90031 34.085807 -118.206617 0 1 None Yes 48.22 No Yes DSL 21 No No No No No No No Yes Month-to-Month No Credit Card -4 46.3 0 0 48.22 94.52 Churned Price Extra data charges +7594-LZNWR Male 67 No 0 Sacramento 95826 38.542532 -121.378826 0 34 Offer C Yes 13.56 No Yes Fiber Optic 30 No No No No No No No Yes Two Year No Credit Card 69.15 2275.1 0 0 461.04 2736.14 Stayed +7594-RQHXR Female 20 No 0 Covina 91722 34.097345 -117.906736 0 1 Offer E Yes 21.72 No Yes Fiber Optic 52 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 79.6 79.6 0 0 21.72 101.32 Churned Other Deceased +7595-EHCDL Male 48 Yes 2 Santa Maria 93454 34.943523 -120.256729 10 32 None No Yes DSL 19 No No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 50.6 1653.45 0 0 0 1653.45 Stayed +7595-EUIVN Female 53 No 0 Clearlake 95422 38.965804 -122.631779 0 1 None Yes 14.48 No Yes Fiber Optic 26 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 75.8 75.8 0 0 14.48 90.28 Churned Competitor Competitor had better devices +7596-IIWYC Female 62 No 0 Fiddletown 95629 38.513484 -120.704613 0 27 None Yes 35.77 No No Two Year Yes Bank Withdrawal 20.25 538.2 0 0 965.79 1503.99 Stayed +7596-LDUXP Female 61 No 0 Rodeo 94572 38.027218 -122.23463 0 12 Offer D Yes 15.97 No Yes Fiber Optic 19 Yes No No No Yes No No Yes One Year Yes Credit Card 85.15 979.05 0 0 191.64 1170.69 Stayed +7596-ZYWBB Female 19 No 0 Bakersfield 93312 35.392599 -119.245341 0 65 Offer B Yes 43.29 No Yes DSL 76 Yes Yes No Yes No No No No Two Year Yes Mailed Check 59.6 3739.8 0 120 2813.85 6673.65 Stayed +7598-UAASY Male 19 Yes 0 Marshall 94940 38.129308 -122.834815 1 2 Offer E Yes 20.5 No Yes Fiber Optic 51 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 76.4 151.8 0 0 41 192.8 Churned Competitor Competitor had better devices +7599-FKVXZ Male 54 Yes 0 South Pasadena 91030 34.110444 -118.156957 1 42 None Yes 2.41 Yes Yes Fiber Optic 21 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.15 4512.7 0 0 101.22 4613.92 Churned Other Don't know +7599-NTMDP Female 32 Yes 2 Lockeford 95237 38.166791 -121.14207 6 62 Offer B No Yes Cable 26 Yes Yes No Yes Yes No No No Two Year No Bank Withdrawal 48.7 3008.55 0 120 0 3128.55 Stayed +7601-DHFWZ Female 54 No 0 Simi Valley 93063 34.296813 -118.685703 0 48 Offer B Yes 30.82 Yes No Two Year No Credit Card 24 1183.05 0 0 1479.36 2662.41 Stayed +7601-GNDYK Male 52 Yes 3 Wildomar 92595 33.617108 -117.253349 1 35 Offer C Yes 20.85 No No Two Year No Credit Card 19.6 686.95 0 0 729.75 1416.7 Stayed +7601-WFVZV Male 35 No 0 Downieville 95936 39.578792 -120.780786 0 1 Offer E Yes 17.94 No No Month-to-Month No Credit Card 19.55 19.55 0 0 17.94 37.49 Joined +7602-DBTOU Female 46 Yes 0 San Francisco 94121 37.776718 -122.495781 2 71 None Yes 37.83 No No Two Year No Credit Card 19.6 1416.5 0 0 2685.93 4102.43 Stayed +7602-MVRMB Female 62 Yes 1 Fish Camp 93623 37.483535 -119.679414 9 72 None Yes 46.63 Yes Yes Fiber Optic 14 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.45 8058.85 0 0 3357.36 11416.21 Stayed +7603-USHJS Male 27 No 1 San Gabriel 91775 34.114772 -118.089431 0 12 Offer D Yes 14.96 Yes Yes Fiber Optic 59 No No No No No No Yes Yes Month-to-Month Yes Credit Card 73.75 871.4 0 0 179.52 1050.92 Churned Attitude Attitude of support person +7605-BDWDC Female 35 No 0 Mira Loma 91752 33.999992 -117.535395 0 31 None No Yes DSL 10 Yes Yes No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 49.85 1520.1 0 0 0 1520.1 Stayed +7605-SNLQG Female 42 Yes 0 Gardena 90249 33.90139 -118.315697 6 45 Offer B Yes 6.49 No Yes DSL 22 No No Yes No No No No Yes Month-to-Month Yes Credit Card 50.25 2221.55 0 0 292.05 2513.6 Stayed +7606-BPHHN Male 39 No 0 La Quinta 92253 33.695532 -116.310571 0 72 Offer A Yes 30.44 No No Two Year Yes Credit Card 19.8 1468.75 0 0 2191.68 3660.43 Stayed +7607-QKKTJ Male 25 Yes 2 Loma Linda 92354 34.049315 -117.255974 6 45 None Yes 33.45 Yes Yes Fiber Optic 69 No Yes Yes No No Yes Yes No One Year Yes Credit Card 95 4368.85 0 60 1505.25 5934.1 Stayed +7608-RGIRO Male 62 No 1 Marysville 95901 39.19514 -121.503883 0 62 Offer B Yes 17.56 Yes No Two Year Yes Credit Card -10 1413 0 0 1088.72 2501.72 Stayed +7609-NRNCA Female 21 No 0 Mountain Ranch 95246 38.264262 -120.515133 0 17 None Yes 42.42 No No One Year No Credit Card 19.55 280.85 0 0 721.14 1001.99 Stayed +7609-YBPXG Male 60 No 0 Irvine 92602 33.720359 -117.733655 0 54 None Yes 18.54 Yes Yes DSL 26 Yes No Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 87.1 4735.2 0 80 1001.16 5816.36 Stayed +7610-TVOPG Male 48 No 0 West Point 95255 38.41935 -120.469545 0 15 None Yes 7.96 Yes No Month-to-Month Yes Bank Withdrawal 26.35 378.6 0 0 119.4 498 Stayed +7611-YKYTC Male 50 Yes 2 Burson 95225 38.183918 -120.898817 1 22 Offer D Yes 38.82 No Yes Fiber Optic 19 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 75 1573.95 0 0 854.04 2427.99 Stayed +7613-LLQFO Male 41 No 0 Amador City 95601 38.431407 -120.8421 0 12 None Yes 12.36 Yes Yes Fiber Optic 23 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.45 1059.55 0 0 148.32 1207.87 Churned Dissatisfaction Limited range of services +7614-QVWQL Male 57 Yes 0 Costa Mesa 92627 33.645672 -117.922613 2 49 None No Yes DSL 5 No Yes No No Yes Yes Yes No One Year Yes Bank Withdrawal 51.8 2541.25 0 50 0 2591.25 Churned Other Moved +7615-ESMYF Female 23 Yes 0 San Diego 92117 32.825086 -117.199424 1 2 None No Yes Cable 51 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 44.6 97.1 0 0 0 97.1 Churned Competitor Competitor made better offer +7617-EYGLW Male 62 No 0 Clearlake Oaks 95423 39.07116 -122.598542 0 1 Offer E Yes 46.59 No No Month-to-Month No Bank Withdrawal 19.45 19.45 0 0 46.59 66.04 Joined +7619-ODSGN Male 63 Yes 2 Foothill Ranch 92610 33.698728 -117.67768 1 24 Offer C Yes 17.27 Yes Yes DSL 18 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 54.75 1338.15 0 0 414.48 1752.63 Churned Attitude Attitude of support person +7619-PLRLP Female 41 Yes 0 Cardiff By The Sea 92007 33.015866 -117.272254 3 53 Offer B Yes 37.14 Yes Yes Cable 4 Yes Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 74.1 3833.95 0 0 1968.42 5802.37 Stayed +7621-VPNET Female 60 Yes 0 Arcadia 91006 34.137319 -118.029837 8 42 None Yes 20.58 Yes Yes Fiber Optic 13 No No Yes Yes No No No Yes Month-to-Month Yes Credit Card 85.9 3729.75 0 0 864.36 4594.11 Stayed +7622-FWGEW Male 71 Yes 0 Costa Mesa 92626 33.678591 -117.905471 8 56 None Yes 31.68 No Yes DSL 30 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 85.65 4824.45 0 0 1774.08 6598.53 Stayed +7622-NXQZR Male 29 No 0 Canoga Park 91304 34.224377 -118.632656 0 28 Offer C No Yes DSL 48 No No No Yes No No No Yes Month-to-Month Yes Credit Card 30.1 810.85 0 0 0 810.85 Stayed +7623-HKYRK Male 46 No 1 Caliente 93518 35.358953 -118.527064 0 6 None Yes 27.78 No No Month-to-Month No Mailed Check 19.7 111.65 0 0 166.68 278.33 Stayed +7623-TRNQN Male 34 No 1 Jackson 95642 38.336216 -120.76901 0 1 None Yes 39.6 No Yes DSL 17 No No No Yes No No No Yes Month-to-Month Yes Mailed Check 49.9 49.9 0 0 39.6 89.5 Churned Price Extra data charges +7625-XCQRH Female 48 No 0 Strathmore 93267 36.141319 -119.129075 0 11 None Yes 15.6 Yes Yes Fiber Optic 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.5 837.95 0 0 171.6 1009.55 Churned Dissatisfaction Network reliability +7627-JKIAZ Female 62 Yes 0 San Jose 95116 37.350284 -121.852855 0 37 None Yes 37.49 Yes Yes Fiber Optic 29 No No Yes No No No No Yes Month-to-Month Yes Credit Card 78.95 2839.65 0 0 1387.13 4226.78 Churned Competitor Competitor offered higher download speeds +7629-WFGLW Female 80 Yes 0 Palo Alto 94301 37.444314 -122.149996 10 56 Offer B Yes 11.55 Yes Yes Fiber Optic 27 Yes Yes Yes Yes No No No Yes One Year No Bank Withdrawal 95.65 5471.75 21.71 0 646.8 6096.84 Stayed +7629-WIXZF Female 32 No 0 San Rafael 94903 38.018065 -122.546024 0 7 None Yes 6.83 No Yes DSL 17 Yes No No No No Yes Yes Yes One Year Yes Bank Withdrawal 59.1 369.25 0 0 47.81 417.06 Stayed +7632-MNYOY Male 69 No 0 Tahoe Vista 96148 39.24124 -120.054765 0 66 None Yes 9.9 Yes Yes Fiber Optic 25 No Yes Yes Yes Yes Yes No Yes One Year No Credit Card 110.9 7432.05 0 0 653.4 8085.45 Churned Attitude Attitude of service provider +7632-YUTXB Female 52 Yes 2 Stinson Beach 94970 37.921137 -122.657562 7 25 Offer C Yes 13.06 No No One Year No Credit Card 20.05 520.1 0 0 326.5 846.6 Stayed +7633-MVPUY Male 50 Yes 0 Diamond Bar 91765 33.992416 -117.807874 1 57 Offer B Yes 49.29 No Yes Cable 22 Yes Yes No Yes No No No Yes Two Year Yes Bank Withdrawal 59.75 3450.15 0 0 2809.53 6259.68 Stayed +7634-HLQJR Female 52 Yes 1 Moss Landing 95039 36.863303 -121.781632 1 47 None Yes 1.44 No No Two Year No Credit Card 20.05 1016.7 0 0 67.68 1084.38 Stayed +7634-WSWDB Female 22 No 1 Terra Bella 93270 35.939068 -119.043666 0 8 None No Yes DSL 51 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 38.5 330.8 0 0 0 330.8 Stayed +7636-OWBPG Male 79 No 0 Redding 96001 40.587919 -122.464732 0 12 None No Yes DSL 4 No Yes No No No No No Yes Two Year Yes Credit Card 29.35 381.2 38.98 0 0 342.22 Stayed +7636-PEPNS Female 44 Yes 3 Palos Verdes Peninsula 90274 33.788208 -118.404955 7 58 None Yes 22.65 No Yes Cable 25 No No No No No No No No One Year Yes Credit Card 44.1 2413.05 0 150 1313.7 3876.75 Stayed +7636-XUHWW Male 56 No 0 Firebaugh 93622 36.785618 -120.625382 0 2 Offer E Yes 3.82 No No Month-to-Month Yes Credit Card 19.9 33.7 0 0 7.64 41.34 Joined +7638-QVMVY Female 63 No 0 Visalia 93292 36.37559 -119.211689 0 7 None Yes 26.09 No Yes Fiber Optic 2 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79 522.95 0 0 182.63 705.58 Churned Attitude Attitude of support person +7639-LIAYI Male 23 No 0 Los Angeles 90057 34.061918 -118.277939 0 52 Offer B Yes 29.16 Yes Yes Cable 73 Yes No No Yes Yes Yes Yes Yes Two Year Yes Credit Card 79.75 4217.8 0 0 1516.32 5734.12 Stayed +7639-OPLNG Male 56 Yes 0 San Diego 92107 32.741852 -117.243453 8 70 Offer A Yes 27.97 Yes Yes Cable 2 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 79.25 5731.85 0 0 1957.9 7689.75 Stayed +7639-SUPCW Female 32 No 0 Glen Ellen 95442 38.368744 -122.522642 0 22 None Yes 3.95 No Yes DSL 30 Yes No No No No No No No Month-to-Month Yes Credit Card 48.8 1054.6 0 20 86.9 1161.5 Churned Competitor Competitor made better offer +7641-EUYET Male 76 Yes 0 Tranquillity 93668 36.635661 -120.288644 3 46 None Yes 49.11 Yes Yes Fiber Optic 17 Yes Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 100.7 4541.2 46.64 0 2259.06 6753.62 Churned Dissatisfaction Product dissatisfaction +7641-TQFHN Male 21 No 1 Fresno 93704 36.799648 -119.801247 0 39 Offer C Yes 14.72 Yes Yes Fiber Optic 85 No No No Yes Yes Yes Yes Yes Two Year No Credit Card 100.55 3895.35 0 0 574.08 4469.43 Stayed +7643-RCHXS Female 31 Yes 3 Montgomery Creek 96065 40.877552 -121.885884 0 63 Offer B Yes 41.84 No No Two Year No Bank Withdrawal 19.35 1263.85 0 0 2635.92 3899.77 Stayed +7644-OMVMY Male 56 Yes 1 Los Angeles 90029 34.089953 -118.294824 5 10 None Yes 15.51 No No Two Year No Credit Card 19.85 198.5 0 0 155.1 353.6 Stayed +7647-GYYKX Female 48 Yes 4 San Marcos 92069 33.162624 -117.170863 1 54 None Yes 41.93 No No Two Year Yes Bank Withdrawal -3 1092.35 0 0 2264.22 3356.57 Stayed +7649-PHJVR Male 22 No 0 Paso Robles 93446 35.634222 -120.728341 0 11 Offer D Yes 33.48 No No One Year No Mailed Check 19.5 226.8 0 0 368.28 595.08 Stayed +7649-SIJJF Male 36 Yes 0 Emeryville 94608 37.83726 -122.287648 5 71 Offer A Yes 10.97 Yes Yes DSL 20 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Credit Card 80.1 5585.4 0 0 778.87 6364.27 Stayed +7654-YWJUF Male 61 Yes 0 Sunland 91040 34.282704 -118.312929 6 43 None Yes 15.2 No Yes Fiber Optic 21 Yes No Yes Yes No No No Yes One Year Yes Bank Withdrawal 84.25 3539.25 0 0 653.6 4192.85 Stayed +7657-DYEPJ Male 73 No 0 Los Angeles 90024 34.066303 -118.435479 0 38 Offer C Yes 5.75 No Yes Cable 30 No Yes Yes Yes Yes No No Yes One Year Yes Credit Card 70.15 2497.35 0 0 218.5 2715.85 Churned Price Lack of affordable download/upload speed +7658-UYUQS Male 71 Yes 0 Fullerton 92835 33.902211 -117.914922 0 21 None Yes 22.3 No Yes Fiber Optic 9 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 86.55 1857.25 0 0 468.3 2325.55 Stayed +7660-HDPJV Female 51 No 0 Long Beach 90810 33.819814 -118.222416 0 1 None Yes 10.08 No Yes Fiber Optic 18 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.2 69.2 0 0 10.08 79.28 Churned Dissatisfaction Poor expertise of online support +7661-CPURM Male 49 No 0 Alhambra 91803 34.074736 -118.145959 0 19 Offer D Yes 43.11 No Yes Fiber Optic 2 No No No Yes No Yes Yes Yes One Year Yes Credit Card 87.7 1725.95 0 0 819.09 2545.04 Stayed +7663-CUXZB Male 34 Yes 0 Fields Landing 95537 40.726949 -124.217378 9 59 Offer B Yes 14.98 Yes Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 113.75 6561.25 0 0 883.82 7445.07 Stayed +7663-RGWBC Male 44 No 0 Los Angeles 90049 34.091829 -118.491244 0 1 None Yes 8.77 No Yes DSL 10 No No No No No No No Yes Month-to-Month Yes Credit Card 44.15 44.15 0 0 8.77 52.92 Churned Other Don't know +7663-YJHSN Female 33 Yes 0 Moss Landing 95039 36.863303 -121.781632 10 72 Offer A Yes 44.27 Yes Yes Fiber Optic 8 Yes Yes Yes Yes Yes No No No Two Year Yes Bank Withdrawal 103.95 7556.9 0 70 3187.44 10814.34 Stayed +7663-ZTEGJ Male 46 No 0 Escondido 92027 33.141265 -116.967221 0 29 None Yes 49.92 Yes Yes Fiber Optic 23 No Yes Yes Yes No Yes Yes No One Year No Credit Card 100.55 2830.45 0 100 1447.68 4378.13 Stayed +7665-NKLAV Female 19 Yes 3 Pleasanton 94566 37.633361 -121.862395 5 36 None No Yes Cable 71 Yes No Yes Yes No No No Yes Two Year No Credit Card 40.65 1547.35 0 0 0 1547.35 Stayed +7665-TOALD Female 25 No 0 Temecula 92592 33.507255 -117.029473 0 1 None Yes 14.19 No Yes Fiber Optic 59 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 69.6 69.6 0 0 14.19 83.79 Churned Competitor Competitor made better offer +7665-VIGUD Male 40 No 0 Santa Barbara 93108 34.457541 -119.631072 0 10 None Yes 17.4 No No One Year No Credit Card 20.35 176.3 0 0 174 350.3 Stayed +7666-WKRON Female 39 No 0 Riverbank 95367 37.734971 -120.954271 0 39 None Yes 24.45 No Yes Fiber Optic 27 No No Yes Yes No No No Yes Two Year Yes Bank Withdrawal 80.45 3201.55 0 0 953.55 4155.1 Churned Dissatisfaction Lack of self-service on Website +7668-XCFYV Female 77 Yes 0 Glendora 91741 34.14649 -117.849815 9 17 None Yes 3.83 Yes Yes Fiber Optic 20 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal -4 1614.7 0 0 65.11 1679.81 Stayed +7669-LCRSD Male 49 Yes 2 Igo 96047 40.524535 -122.647172 5 12 Offer D Yes 17.27 No Yes Cable 29 No No No No Yes No No Yes Month-to-Month Yes Mailed Check 56.3 628.65 0 0 207.24 835.89 Stayed +7670-ZBPOQ Female 59 Yes 0 Denair 95316 37.524721 -120.757977 1 58 Offer B Yes 26.36 Yes Yes DSL 8 Yes No No Yes No No No No One Year Yes Bank Withdrawal 61.05 3478.75 0 0 1528.88 5007.63 Stayed +7672-VFMXZ Male 31 Yes 0 Long Beach 90815 33.797638 -118.11662 6 57 None Yes 15.48 No Yes Cable 15 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 55.7 3171.6 34.59 0 882.36 4019.37 Stayed +7673-BQGKU Female 64 Yes 3 Carlsbad 92009 33.098018 -117.258203 6 69 None Yes 11.47 No No Two Year No Bank Withdrawal 20.15 1337.5 0 0 791.43 2128.93 Stayed +7673-LPRNY Female 43 No 0 Pasadena 91104 34.165383 -118.123752 0 23 None Yes 48.88 Yes Yes DSL 12 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 78.55 1843.05 19.63 0 1124.24 2947.66 Stayed +7674-YTAFD Female 64 No 0 North Hills 91343 34.238802 -118.482296 0 33 Offer C Yes 42.29 No Yes Fiber Optic 13 No Yes No Yes No No No Yes One Year Yes Bank Withdrawal 79.95 2684.85 0 0 1395.57 4080.42 Stayed +7675-OZCZG Female 76 No 0 Fallbrook 92028 33.362575 -117.299644 0 3 None Yes 30.14 No Yes DSL 6 No No No No No No No No Month-to-Month No Bank Withdrawal 45 127.1 0 10 90.42 227.52 Churned Competitor Competitor made better offer +7677-SJJJK Male 26 Yes 0 Granite Bay 95746 38.749466 -121.184196 5 8 Offer E Yes 48.39 No No One Year No Credit Card 19.9 153.95 0 0 387.12 541.07 Stayed +7682-AZNDK Male 25 Yes 3 Williams 95987 39.117537 -122.284654 5 34 None Yes 18.36 No Yes Fiber Optic 85 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.85 3091.75 14.93 0 624.24 3701.06 Stayed +7683-CBDKJ Male 42 Yes 1 Palmdale 93550 34.536232 -118.082935 1 14 None Yes 45.6 No Yes Cable 19 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 65.45 937.6 0 0 638.4 1576 Churned Competitor Competitor had better devices +7684-XSZIY Male 53 Yes 3 Loomis 95650 38.809175 -121.171375 3 72 Offer A Yes 20.42 Yes No Two Year No Bank Withdrawal 24.3 1643.25 0 0 1470.24 3113.49 Stayed +7688-AWMDX Male 21 Yes 0 San Diego 92131 32.89325 -117.087091 5 71 None Yes 48.32 No Yes DSL 59 Yes No No Yes No No No Yes Two Year No Bank Withdrawal 54.5 3778.2 0 0 3430.72 7208.92 Stayed +7690-KPNCU Male 20 Yes 0 Willow Creek 95573 40.949012 -123.655847 5 64 Offer B Yes 26.64 No Yes DSL 71 Yes No Yes No Yes Yes Yes Yes One Year Yes Credit Card 73.05 4688.65 0 0 1704.96 6393.61 Stayed +7691-KGKGP Male 31 Yes 1 Aliso Viejo 92656 33.571259 -117.731917 9 53 Offer B Yes 2.11 No Yes DSL 19 No Yes No Yes Yes No No Yes Month-to-Month No Credit Card 65 3363.8 0 0 111.83 3475.63 Stayed +7691-XVTZH Female 30 Yes 0 Aromas 95004 36.878364 -121.629781 5 68 Offer A Yes 28.36 Yes Yes Fiber Optic 82 No No Yes No Yes No No Yes Two Year Yes Bank Withdrawal 89.95 5974.3 0 0 1928.48 7902.78 Stayed +7693-LCKZL Male 57 Yes 1 Julian 92036 32.980678 -116.262854 1 5 None Yes 11.54 Yes Yes Fiber Optic 19 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.15 385 0 0 57.7 442.7 Churned Competitor Competitor had better devices +7693-QPEFS Male 75 No 0 Davenport 95017 37.114335 -122.237162 0 52 Offer B Yes 42.19 Yes Yes Fiber Optic 11 No No No No No No No Yes Two Year Yes Bank Withdrawal 72.95 3829.75 0 0 2193.88 6023.63 Stayed +7694-VLBWQ Male 61 Yes 0 Coronado 92118 32.68674 -117.186612 4 67 Offer A Yes 8.18 Yes Yes Fiber Optic 3 No Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 104.1 7040.85 0 0 548.06 7588.91 Churned Dissatisfaction Product dissatisfaction +7695-PKLCZ Female 32 No 0 Salinas 93908 36.624338 -121.615669 0 68 None Yes 48.41 No No Two Year No Credit Card 20.5 1424.9 0 0 3291.88 4716.78 Stayed +7696-AMHOD Female 23 Yes 1 Fallbrook 92028 33.362575 -117.299644 10 49 None Yes 9.07 No Yes DSL 82 No Yes Yes No Yes Yes Yes Yes One Year No Credit Card 78 3824.2 0 0 444.43 4268.63 Stayed +7696-CFTAT Male 24 Yes 3 Diamond Bar 91765 33.992416 -117.807874 0 37 None Yes 8.21 No No Two Year No Bank Withdrawal 19.8 726.1 0 0 303.77 1029.87 Stayed +7698-YFGEZ Male 55 No 0 Riverside 92509 34.004379 -117.447864 0 1 Offer E Yes 25.99 No No Month-to-Month No Credit Card 20 20 0 0 25.99 45.99 Joined +7703-ZEKEF Male 47 No 0 Heber 92249 32.730583 -115.501083 0 23 Offer D Yes 18.7 Yes Yes Fiber Optic 24 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 81 1917.1 0 0 430.1 2347.2 Churned Competitor Competitor offered more data +7706-DZNKK Male 63 No 0 Palmdale 93551 34.613476 -118.256358 0 11 Offer D Yes 44.53 No No Month-to-Month Yes Credit Card 20.45 237.3 0 0 489.83 727.13 Stayed +7706-YLMQA Female 30 No 0 Madera 93638 37.004068 -119.930027 0 70 None Yes 10 No No One Year No Bank Withdrawal 19.7 1341.5 0 0 700 2041.5 Stayed +7707-PYBBH Male 49 No 0 Lucerne Valley 92356 34.508417 -116.856103 0 40 None Yes 36.98 No Yes DSL 21 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 61.9 2647.1 0 0 1479.2 4126.3 Stayed +7710-JSYOA Female 59 Yes 1 Pala 92059 33.384345 -117.072619 0 69 Offer A Yes 28.53 Yes Yes Fiber Optic 24 No Yes No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 93.3 6398.05 0 0 1968.57 8366.62 Stayed +7711-GQBZC Female 42 Yes 1 Stockton 95207 38.002125 -121.324979 1 71 None Yes 19.49 Yes No Two Year No Bank Withdrawal 24.7 1810.55 0 0 1383.79 3194.34 Stayed +7711-YIJWC Male 21 Yes 2 Shingletown 96088 40.497441 -121.827524 3 61 Offer B Yes 12.72 No Yes Cable 48 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 84.9 5264.5 0 0 775.92 6040.42 Stayed +7714-YXSMB Female 60 No 0 Irvine 92612 33.643095 -117.810896 0 26 Offer C Yes 25.66 Yes Yes Fiber Optic 3 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.5 2599.95 0 0 667.16 3267.11 Stayed +7716-YTYHG Female 41 Yes 0 Oxnard 93030 34.223244 -119.18012 1 48 Offer B Yes 23.95 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes One Year Yes Mailed Check 82.05 4029.95 0 0 1149.6 5179.55 Churned Competitor Competitor offered higher download speeds +7717-BICXI Male 37 Yes 3 O Neals 93645 37.140104 -119.657092 4 60 Offer B Yes 15.65 No No Two Year No Credit Card 20.55 1205.05 0 0 939 2144.05 Stayed +7718-RXDGG Male 54 Yes 0 Newcastle 95658 38.883224 -121.15918 9 15 Offer D Yes 24.17 No Yes Fiber Optic 10 No No No No No No No No Month-to-Month Yes Bank Withdrawal 68.6 1108.6 0 90 362.55 1561.15 Stayed +7718-UPSKJ Female 59 Yes 0 San Diego 92116 32.765299 -117.122565 9 69 Offer A Yes 24.17 No Yes Fiber Optic 5 Yes Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 106.4 7251.9 3.59 0 1667.73 8916.04 Stayed +7721-DVEKZ Female 42 No 0 Thousand Oaks 91360 34.214054 -118.88109 0 1 Offer E Yes 23.67 No No Month-to-Month No Credit Card 19.65 19.65 0 0 23.67 43.32 Joined +7721-JXEAW Male 23 Yes 0 Elk Grove 95624 38.434138 -121.30587 1 59 Offer B No Yes DSL 69 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 41.05 2452.7 0 0 0 2452.7 Churned Competitor Competitor offered higher download speeds +7722-CVFXN Male 50 Yes 3 Santa Cruz 95064 37.007882 -122.065975 9 54 None Yes 7.25 Yes Yes Fiber Optic 57 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.2 5637.85 23.01 0 391.5 6006.34 Stayed +7722-VJRQD Male 38 Yes 0 Brooks 95606 38.809804 -122.241383 8 72 None No Yes Cable 15 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 60.95 4549.05 0 0 0 4549.05 Stayed +7727-SHVZV Female 56 No 0 Chico 95926 39.745712 -121.84333 0 9 None Yes 43.83 No No Month-to-Month No Bank Withdrawal 19.5 150.35 0 0 394.47 544.82 Stayed +7729-JTEEC Male 33 Yes 1 Olympic Valley 96146 39.191797 -120.212401 2 2 None Yes 30.87 No Yes DSL 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.5 90.05 0 0 61.74 151.79 Joined +7729-XBTWX Male 62 Yes 2 San Ramon 94583 37.766556 -121.976784 7 66 None Yes 31.53 No No Two Year Yes Credit Card 19.75 1344.5 0 0 2080.98 3425.48 Stayed +7730-CLDSV Female 61 Yes 2 Brentwood 94513 37.908242 -121.682472 6 72 Offer A Yes 35.21 Yes Yes Fiber Optic 10 No Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 98.65 7129.45 0 0 2535.12 9664.57 Stayed +7730-IUTDZ Male 63 No 0 Chatsworth 91311 34.294142 -118.603883 0 43 None Yes 34 No Yes Fiber Optic 11 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.2 3198.6 0 0 1462 4660.6 Churned Dissatisfaction Network reliability +7733-UDMTP Female 65 No 0 Fresno 93726 36.793601 -119.761131 0 57 Offer B No Yes DSL 26 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 55 3094.05 0 0 0 3094.05 Stayed +7734-DBOAI Female 42 Yes 2 Pope Valley 94567 38.672708 -122.403219 1 1 None No Yes DSL 12 No No No Yes Yes No No No Month-to-Month No Bank Withdrawal 40.1 40.1 0 10 0 50.1 Churned Attitude Attitude of support person +7739-LAXOG Female 51 Yes 0 Sacramento 95825 38.590035 -121.412455 1 32 None Yes 46.92 Yes Yes Fiber Optic 9 No No Yes No No Yes Yes No Month-to-Month Yes Bank Withdrawal 91.05 2954.5 0 70 1501.44 4525.94 Churned Competitor Competitor offered more data +7740-BTPUX Male 72 Yes 0 Manchester 95459 38.966713 -123.586412 7 55 Offer B Yes 12.91 Yes Yes Fiber Optic 21 No Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 113.6 6292.7 0 0 710.05 7002.75 Stayed +7740-KKCXF Male 61 Yes 0 Los Angeles 90039 34.110845 -118.259595 9 51 None No Yes DSL 6 No Yes No No No No No Yes Month-to-Month Yes Credit Card 30.05 1529.45 0 0 0 1529.45 Stayed +7742-MYPGI Female 39 Yes 2 Cobb 95426 38.838088 -122.73203 3 6 None Yes 49.45 No Yes DSL 10 No No No Yes No No No Yes Month-to-Month Yes Credit Card 48.8 297.35 0 0 296.7 594.05 Stayed +7743-EXURX Male 47 Yes 1 Glendale 91208 34.195386 -118.238508 1 8 Offer E Yes 3.85 No Yes DSL 20 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 51.05 415.05 0 0 30.8 445.85 Churned Dissatisfaction Product dissatisfaction +7746-AWNQW Female 62 No 0 La Jolla 92037 32.853743 -117.25034 0 28 Offer C No Yes DSL 2 No No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 35.75 961.4 0 0 0 961.4 Stayed +7746-QYVCO Male 57 Yes 0 White Water 92282 33.972293 -116.654195 1 16 Offer D Yes 21.04 No Yes Cable 17 Yes Yes No No No No No Yes One Year Yes Credit Card 55.85 857.8 0 0 336.64 1194.44 Stayed +7748-UMTRK Female 80 No 1 San Francisco 94132 37.722302 -122.491129 0 30 None Yes 37.42 Yes Yes Fiber Optic 17 No No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 101.3 2974.5 0 0 1122.6 4097.1 Stayed +7750-EYXWZ Female 62 No 0 Yucca Valley 92284 34.159534 -116.425984 0 12 None No Yes Cable 24 No Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 60.65 743.3 40.41 0 0 702.89 Stayed +7752-XUSCI Female 20 No 0 Crestline 92325 34.248061 -117.29028 0 60 None Yes 10.7 Yes Yes Fiber Optic 71 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.9 6396.45 0 0 642 7038.45 Churned Other Don't know +7753-USQYQ Male 47 No 0 West Covina 91792 34.024405 -117.898722 0 55 Offer B Yes 27.65 No Yes Cable 26 No Yes No Yes No Yes Yes No One Year Yes Bank Withdrawal 64.2 3627.3 0 0 1520.75 5148.05 Stayed +7754-IXRMC Female 39 No 0 Atascadero 93422 35.453912 -120.69461 0 1 None Yes 12.46 No Yes DSL 14 No No No No No No No Yes Month-to-Month No Credit Card 45.35 45.35 0 0 12.46 57.81 Joined +7758-UJWYS Male 31 Yes 1 Millbrae 94030 37.601248 -122.403099 10 34 None No Yes DSL 29 No No No Yes Yes No No Yes Two Year Yes Bank Withdrawal 40.55 1325.85 0 0 0 1325.85 Stayed +7758-XKCBS Male 56 No 0 Reseda 91335 34.200175 -118.540958 0 15 None No Yes DSL 29 No No No Yes No No No No Month-to-Month Yes Bank Withdrawal 29.7 438.25 0 90 0 528.25 Churned Competitor Competitor offered more data +7760-OYPDY Female 32 No 2 Los Angeles 90056 33.987945 -118.370442 0 2 None Yes 5.85 No Yes Fiber Optic 19 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.65 144.15 0 20 11.7 175.85 Churned Competitor Competitor had better devices +7762-ONLJY Female 62 Yes 3 Sacramento 95834 38.646209 -121.52446 5 6 None Yes 44.13 No No One Year No Credit Card 19.7 94.45 0 0 264.78 359.23 Stayed +7762-URZQH Male 30 Yes 0 Venice 90291 33.991782 -118.479229 0 66 None Yes 23.51 Yes Yes Fiber Optic 52 Yes No Yes No Yes Yes Yes Yes Two Year Yes Credit Card 106.05 6981.35 0 0 1551.66 8533.01 Churned Dissatisfaction Product dissatisfaction +7764-BDPEE Male 50 No 3 Hayward 94542 37.656695 -122.048361 0 3 None Yes 19.58 No No Month-to-Month No Credit Card 20.85 60.65 0 0 58.74 119.39 Joined +7765-LWVVH Female 39 Yes 2 Caspar 95420 39.361283 -123.784599 8 72 None Yes 18.74 Yes Yes Fiber Optic 19 Yes Yes No No Yes No No Yes Two Year Yes Bank Withdrawal 95.1 6843.15 0 0 1349.28 8192.43 Stayed +7766-CLTIC Female 58 No 0 Kenwood 95452 38.419525 -122.521585 0 10 None Yes 8.35 No Yes Cable 29 No No No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 60.95 629.55 0 0 83.5 713.05 Stayed +7767-UXAGJ Male 37 No 0 Colfax 95713 39.084645 -120.894014 0 1 None Yes 28.25 Yes Yes Cable 9 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.45 50.45 0 0 28.25 78.7 Churned Competitor Competitor made better offer +7771-CFQRQ Female 32 Yes 3 Mariposa 95338 37.526791 -119.99437 0 47 None Yes 30.06 No Yes DSL 57 No Yes No Yes No Yes Yes No Two Year No Bank Withdrawal 63.8 3007.25 0 80 1412.82 4500.07 Stayed +7771-ZONAT Male 62 No 0 Woodacre 94973 38.005839 -122.638155 0 22 None No Yes DSL 19 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 56.75 1304.85 0 0 0 1304.85 Stayed +7774-OJSXI Male 53 No 0 South Lake Tahoe 96150 38.911577 -120.106169 0 31 None Yes 9.27 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.45 3066.45 0 0 287.37 3353.82 Churned Dissatisfaction Poor expertise of phone support +7776-QGYJC Female 64 Yes 5 Shasta Lake 96019 40.692523 -122.369876 7 39 Offer C Yes 40.68 No Yes Fiber Optic 76 No No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 81.5 3107.3 0 0 1586.52 4693.82 Stayed +7776-QWNFX Male 71 Yes 0 Chino 91710 33.990646 -117.663025 1 30 None Yes 4.65 No Yes DSL 29 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.4 1527.5 0 0 139.5 1667 Churned Attitude Attitude of support person +7777-UNYHB Female 43 Yes 1 Traver 93673 36.456091 -119.486225 3 12 None Yes 24.65 No No Month-to-Month Yes Credit Card 20.1 232.4 0 0 295.8 528.2 Stayed +7779-LGOVN Male 74 Yes 0 Paskenta 96074 39.884395 -122.587513 2 10 None Yes 46.5 Yes Yes Cable 4 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 86.65 856.65 0 0 465 1321.65 Churned Dissatisfaction Limited range of services +7779-ORAEL Male 77 Yes 0 Mi Wuk Village 95346 38.121601 -120.133915 4 45 None Yes 9.39 Yes Yes DSL 22 Yes No Yes Yes No Yes No Yes Two Year No Credit Card 75.15 3480.35 0 0 422.55 3902.9 Stayed +7780-OTDSO Male 51 Yes 0 Covelo 95428 39.83307 -123.178765 1 18 None Yes 11.3 Yes Yes Fiber Optic 16 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.4 1742.95 0 0 203.4 1946.35 Churned Attitude Attitude of support person +7781-EWARA Male 19 Yes 3 Big Bend 96011 41.096569 -121.879082 1 70 Offer A No Yes Cable 47 No Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 60.35 4138.7 49.23 0 0 4089.47 Stayed +7781-HVGMK Female 56 Yes 0 Amboy 92304 34.559882 -115.637164 5 72 Offer A No Yes DSL 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 65.2 4784.45 0 0 0 4784.45 Stayed +7783-YKGDV Female 49 No 0 March Air Reserve Base 92518 33.888323 -117.277533 0 12 Offer D Yes 16.07 Yes Yes Fiber Optic 14 Yes Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.7 1238.45 0 0 192.84 1431.29 Churned Price Lack of affordable download/upload speed +7785-RDVIG Female 53 Yes 2 Hemet 92543 33.739415 -116.968339 5 3 None Yes 10.13 No No Month-to-Month No Credit Card 19.3 54.7 0 0 30.39 85.09 Joined +7786-WBJYI Female 31 No 0 San Diego 92130 32.957195 -117.202542 0 4 None Yes 30.95 Yes Yes Fiber Optic 26 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 77.95 305.55 0 0 123.8 429.35 Churned Competitor Competitor made better offer +7787-BNTZM Male 56 No 0 Comptche 95427 39.239818 -123.565432 0 6 None Yes 6.93 No No Month-to-Month No Bank Withdrawal 20.15 130.5 0 0 41.58 172.08 Stayed +7789-CRUVC Female 77 Yes 0 San Diego 92107 32.741852 -117.243453 1 61 None Yes 33.75 Yes Yes Fiber Optic 29 Yes Yes Yes Yes No No No Yes Month-to-Month Yes Credit Card 94.2 5895.45 0 0 2058.75 7954.2 Stayed +7789-HKSBS Female 79 Yes 0 Lakewood 90713 33.847755 -118.112532 2 42 None Yes 35.38 Yes Yes Fiber Optic 7 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 105.2 4599.15 40.46 0 1485.96 6044.65 Stayed +7794-JASDG Male 37 No 0 Winchester 92596 33.657433 -117.04254 0 1 Offer E Yes 45.77 No Yes DSL 20 Yes No No No No No No Yes Month-to-Month Yes Credit Card 50.75 50.75 0 0 45.77 96.52 Joined +7795-CFOCW Male 53 No 0 Los Angeles 90004 34.076259 -118.310715 0 45 None No Yes DSL 10 Yes No Yes Yes No No No Yes One Year No Bank Withdrawal 42.3 1840.75 0 0 0 1840.75 Stayed +7797-EJMDP Female 34 No 0 Manteca 95336 37.830267 -121.201018 0 8 Offer E Yes 33.54 No Yes DSL 14 Yes No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 66.05 574.5 0 0 268.32 842.82 Stayed +7798-JVXYM Female 52 No 0 Herald 95638 38.313447 -121.123886 0 14 Offer D Yes 37.01 No Yes DSL 29 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 69.65 921.4 0 0 518.14 1439.54 Stayed +7799-DSEWS Male 22 No 0 Hayward 94544 37.639215 -122.037554 0 18 Offer D Yes 48.68 No Yes DSL 48 Yes No Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 68.35 1299.8 0 0 876.24 2176.04 Stayed +7799-LGRDP Female 42 No 0 Lakewood 90713 33.847755 -118.112532 0 43 None Yes 25.53 Yes No Two Year Yes Credit Card 25.7 1188.2 0 0 1097.79 2285.99 Stayed +7801-CEDNV Male 33 Yes 0 Inglewood 90304 33.936827 -118.359824 10 27 None Yes 9.01 No Yes DSL 5 Yes No No No No No No Yes One Year No Credit Card 48.7 1421.75 0 0 243.27 1665.02 Stayed +7801-KICAO Female 43 No 0 Pasadena 91103 34.167465 -118.165327 0 18 Offer D Yes 11.36 Yes Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.15 1345.75 0 0 204.48 1550.23 Stayed +7802-EFKNY Male 37 Yes 0 Redlands 92374 34.064073 -117.166158 1 5 Offer E No Yes DSL 7 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.95 100.4 0 0 0 100.4 Churned Competitor Competitor had better devices +7803-XOCCZ Female 54 Yes 2 Anza 92539 33.527605 -116.666551 1 52 Offer B Yes 31.96 No Yes Fiber Optic 26 Yes No Yes Yes No No No Yes Month-to-Month Yes Bank Withdrawal 84.05 4326.8 0 0 1661.92 5988.72 Stayed +7808-DVWEP Male 51 Yes 0 Chico 95926 39.745712 -121.84333 3 3 None Yes 31.06 No No Month-to-Month No Bank Withdrawal 20 49.65 0 0 93.18 142.83 Joined +7811-JIVPF Female 44 No 0 Long Beach 90805 33.864622 -118.179626 0 23 None Yes 42.26 No Yes Cable 2 No No Yes No No No No No Month-to-Month No Credit Card 49.7 1081.25 0 150 971.98 2203.23 Stayed +7812-FZHPE Female 31 Yes 2 Bradley 93426 35.842889 -121.004862 1 17 Offer D Yes 18.26 Yes No Month-to-Month No Credit Card 24.1 409.9 0 0 310.42 720.32 Churned Price Long distance charges +7813-TKCVO Female 23 Yes 0 Oak Park 91377 34.19225 -118.776874 1 20 None Yes 27.96 No No One Year No Credit Card 20.35 393.15 0 0 559.2 952.35 Stayed +7813-ZGGAW Male 68 No 0 Applegate 95703 38.983388 -120.988814 0 31 Offer C Yes 15.35 Yes Yes Fiber Optic 10 No No Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 96.6 2877.95 0 0 475.85 3353.8 Stayed +7814-LEEVE Female 60 Yes 0 Grass Valley 95949 39.099204 -121.137962 7 1 None Yes 6.64 No No Month-to-Month Yes Bank Withdrawal 20.3 20.3 0 0 6.64 26.94 Joined +7815-PDTHL Male 64 No 0 Van Nuys 91401 34.178483 -118.431791 0 35 None Yes 42.8 No No Two Year Yes Credit Card 20.2 684.4 0 0 1498 2182.4 Stayed +7816-VGHTO Female 61 Yes 2 Rio Oso 95674 38.954144 -121.482536 7 6 Offer E No Yes Cable 10 No Yes Yes Yes No No No No Two Year No Credit Card 40.55 217.5 0 50 0 267.5 Stayed +7817-BOQPW Female 32 No 0 Rio Dell 95562 40.485849 -124.163234 0 2 None Yes 41.37 Yes Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.55 166.3 0 0 82.74 249.04 Churned Competitor Competitor made better offer +7817-OMJNA Male 23 No 0 Mammoth Lakes 93546 37.550074 -118.837167 0 14 Offer D Yes 36.42 No No One Year No Bank Withdrawal 20.4 275.7 0 0 509.88 785.58 Stayed +7820-ZYGNY Male 33 No 0 La Puente 91746 34.038983 -117.991372 0 63 None Yes 9.21 Yes Yes Fiber Optic 28 No Yes No No No Yes Yes No One Year No Credit Card 90.45 5825.5 0 100 580.23 6505.73 Stayed +7821-DPRQE Male 25 Yes 0 Stockton 95207 38.002125 -121.324979 2 68 Offer A Yes 24.01 Yes Yes Fiber Optic 48 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.7 7320.9 0 0 1632.68 8953.58 Stayed +7823-JSOAG Male 39 No 0 Sonoma 95476 38.25485 -122.461799 0 3 None Yes 6.97 Yes Yes Fiber Optic 14 No No No No No No No Yes Month-to-Month No Bank Withdrawal 74.5 217.45 0 0 20.91 238.36 Joined +7824-PANSQ Male 52 No 0 Mammoth Lakes 93546 37.550074 -118.837167 0 58 None Yes 44.67 Yes Yes Fiber Optic 8 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 80.65 4807.35 0 0 2590.86 7398.21 Stayed +7825-ECJRF Female 43 No 1 Santa Clarita 91350 34.502432 -118.41459 0 19 None Yes 28.35 No Yes Fiber Optic 19 Yes No Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 106.6 1934.45 21.72 40 538.65 2491.38 Churned Dissatisfaction Network reliability +7825-GKXMW Female 41 No 0 San Diego 92121 32.898613 -117.202937 0 1 Offer E Yes 22.11 No Yes DSL 18 No No No No No No No No Month-to-Month No Bank Withdrawal -9 45.8 0 10 22.11 77.91 Churned Competitor Competitor made better offer +7826-VVKWT Female 69 Yes 1 San Diego 92114 32.707892 -117.05512 9 24 None Yes 20.78 No Yes Fiber Optic 23 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 96.55 2263.45 0 0 498.72 2762.17 Stayed +7831-QGOXH Female 27 No 0 Blue Lake 95525 40.94338 -123.831799 0 18 None Yes 24.4 Yes Yes Fiber Optic 71 No No No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 85.2 1553.9 0 0 439.2 1993.1 Churned Other Don't know +7833-PKIHD Male 59 Yes 0 Palm Desert 92260 33.694501 -116.412711 1 51 None Yes 31.66 No Yes Cable 3 Yes No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 76.4 3966.3 0 0 1614.66 5580.96 Stayed +7838-LAZFO Male 38 Yes 0 Hanford 93230 36.29223 -119.622676 6 45 Offer B Yes 9.91 No Yes Cable 19 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 78.8 3597.5 23.28 0 445.95 4020.17 Stayed +7839-NUIAA Female 27 Yes 1 Davis Creek 96108 41.750354 -120.403885 1 61 Offer B Yes 26.7 Yes Yes DSL 30 Yes Yes No No No No No No Month-to-Month No Bank Withdrawal 59.8 3641.5 0 100 1628.7 5370.2 Stayed +7839-QRKXN Female 62 No 0 Glendale 91203 34.153338 -118.262974 0 1 Offer E Yes 48.25 No No Month-to-Month Yes Credit Card 20.2 20.2 0 0 48.25 68.45 Churned Price Long distance charges +7841-FCRQD Female 27 Yes 0 Walnut 91789 34.018354 -117.85492 1 33 None Yes 15.45 No Yes Cable 59 No Yes No Yes No No No Yes One Year Yes Credit Card 53.75 1857.3 0 0 509.85 2367.15 Stayed +7841-TZDMQ Male 19 No 0 Sun Valley 91352 34.231053 -118.338307 0 2 None Yes 49.81 No Yes DSL 41 No No No No No No Yes Yes Month-to-Month Yes Credit Card -7 84.5 0 0 99.62 184.12 Churned Other Don't know +7845-URHJN Female 24 Yes 0 Hacienda Heights 91745 33.998471 -117.973758 1 8 None Yes 11.35 No No Month-to-Month No Bank Withdrawal 20.15 156.25 0 0 90.8 247.05 Churned Price Price too high +7850-THJMU Female 40 Yes 2 Mill Creek 96061 40.331975 -121.460674 4 26 None Yes 12.71 No No Two Year No Credit Card 19.65 494.9 0 0 330.46 825.36 Stayed +7850-VWJUU Female 37 No 0 Lakewood 90715 33.841027 -118.078097 0 23 None Yes 24.04 No Yes Fiber Optic 22 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75 1778.5 0 0 552.92 2331.42 Stayed +7851-FLGGQ Male 49 No 0 Wheatland 95692 39.043387 -121.409837 0 1 Offer E No Yes Cable 19 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Mailed Check 44.65 44.65 0 0 0 44.65 Churned Competitor Competitor had better devices +7851-WZEKY Female 32 No 0 Stockton 95219 38.029729 -121.387999 0 2 Offer E Yes 38.51 Yes Yes Fiber Optic 25 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.15 196.9 0 0 77.02 273.92 Churned Competitor Competitor made better offer +7852-LECYP Male 79 Yes 0 Los Angeles 90019 34.049841 -118.33846 8 13 Offer D Yes 48.15 Yes Yes Fiber Optic 6 Yes Yes No No No Yes Yes Yes Two Year No Credit Card 93.8 1261 0 0 625.95 1886.95 Stayed +7853-GVUDZ Female 55 Yes 1 Los Angeles 90004 34.076259 -118.310715 1 1 Offer E Yes 3.09 No No Month-to-Month Yes Credit Card 20.15 20.15 0 0 3.09 23.24 Churned Price Long distance charges +7853-OETYL Female 40 Yes 0 West Covina 91790 34.066964 -117.937007 2 4 Offer E No Yes DSL 13 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 29.05 129.6 0 0 0 129.6 Stayed +7853-WNZSY Male 58 No 0 El Nido 95317 37.127386 -120.506422 0 1 Offer E Yes 1.61 No No Month-to-Month Yes Credit Card 19.75 19.75 0 0 1.61 21.36 Joined +7854-EDSSA Male 46 No 0 Santa Rosa 95404 38.526941 -122.709096 0 22 Offer D Yes 49.43 Yes Yes Cable 17 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 59 1254.7 0 0 1087.46 2342.16 Churned Dissatisfaction Poor expertise of online support +7854-EKTJL Female 31 No 5 Salinas 93901 36.64152 -121.622188 0 2 None Yes 29.81 No No Month-to-Month Yes Bank Withdrawal 19.6 35.85 0 0 59.62 95.47 Churned Attitude Attitude of support person +7854-FOKSF Male 54 No 0 Rosamond 93560 34.903052 -118.411251 0 1 Offer E No Yes Cable 29 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 35.9 35.9 0 0 0 35.9 Churned Competitor Competitor offered higher download speeds +7855-DIWPO Female 60 No 0 Sloughhouse 95683 38.470423 -121.114897 0 21 Offer D Yes 30.59 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 68.65 1493.2 0 0 642.39 2135.59 Stayed +7856-GANIL Male 71 Yes 0 Irvine 92606 33.703976 -117.824172 1 45 Offer B Yes 2.38 Yes Yes Fiber Optic 20 No Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 98.7 4525.8 0 0 107.1 4632.9 Stayed +7858-GTZSP Female 33 No 0 San Lucas 93954 36.125529 -120.864443 0 12 Offer D Yes 18.75 Yes Yes Fiber Optic 25 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 86.55 1066.9 0 110 225 1401.9 Stayed +7860-KSUGX Male 25 Yes 0 Long Beach 90806 33.802664 -118.179971 1 72 Offer A Yes 32.67 Yes Yes Cable 48 Yes Yes Yes No No No No Yes Two Year No Credit Card 64.45 4720 0 0 2352.24 7072.24 Stayed +7860-UXCRM Male 22 Yes 2 San Gabriel 91775 34.114772 -118.089431 9 63 None Yes 42.17 No Yes DSL 73 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 74.5 4674.55 0 0 2656.71 7331.26 Stayed +7861-UVUFT Female 36 Yes 0 Sloughhouse 95683 38.470423 -121.114897 1 15 None Yes 28.3 No Yes Cable 28 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.3 1308.4 0 0 424.5 1732.9 Churned Competitor Competitor had better devices +7868-BGSZA Male 30 Yes 0 Riverside 92504 33.9108 -117.398153 7 43 None Yes 33.97 Yes Yes DSL 69 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 80.2 3581.6 0 0 1460.71 5042.31 Stayed +7868-TMWMZ Female 69 Yes 0 Berkeley 94703 37.863843 -122.275684 2 60 None Yes 24.62 No Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 110 6668.35 0 0 1477.2 8145.55 Stayed +7869-ZYDST Male 33 Yes 0 Hyampom 96046 40.648024 -123.465088 0 31 None Yes 28.72 Yes Yes Cable 21 No No No No Yes No No Yes Month-to-Month Yes Credit Card 59.05 1882.8 0 0 890.32 2773.12 Stayed +7872-BAAZR Female 49 Yes 1 Norwalk 90650 33.905963 -118.08263 10 53 Offer B Yes 30.31 No No One Year No Bank Withdrawal 19.55 1007.9 0 0 1606.43 2614.33 Stayed +7872-RDDLZ Female 68 No 0 Piercy 95587 39.955587 -123.681175 0 67 None Yes 48.43 Yes Yes DSL 28 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 54.9 3725.5 0 0 3244.81 6970.31 Stayed +7873-CVMAW Male 61 No 0 Van Nuys 91405 34.202494 -118.448048 0 72 None Yes 46.1 Yes Yes DSL 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 88.55 6362.35 0 0 3319.2 9681.55 Stayed +7874-ECPQJ Female 57 No 2 Wofford Heights 93285 35.690535 -118.552784 0 4 None Yes 27.37 No No Month-to-Month Yes Bank Withdrawal 20.05 85.5 0 0 109.48 194.98 Stayed +7876-AEHIG Female 48 No 0 Daly City 94015 37.680844 -122.48131 0 51 None No Yes DSL 10 Yes No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 60.15 3077 0 0 0 3077 Stayed +7876-BEUTG Female 34 No 0 San Bruno 94066 37.624436 -122.430661 0 15 Offer D Yes 26.54 Yes Yes DSL 18 No No No No No No No Yes Month-to-Month Yes Credit Card 48.8 720.1 0 0 398.1 1118.2 Stayed +7876-DNYAP Female 29 Yes 2 Washington 95986 39.34128 -120.786867 7 69 Offer A Yes 8.39 No No Two Year No Credit Card 19.8 1436.95 0 0 578.91 2015.86 Stayed +7878-JGDKK Male 38 No 0 Selma 93662 36.545322 -119.642281 0 4 Offer E Yes 30.07 No Yes Cable 29 No No No No No No No Yes Month-to-Month No Credit Card 44.55 220.75 0 0 120.28 341.03 Stayed +7878-RTCZG Female 55 No 0 Inglewood 90302 33.975332 -118.355252 0 1 None Yes 2.38 No No Month-to-Month No Credit Card 19.9 19.9 0 0 2.38 22.28 Joined +7879-CGSFV Male 19 No 0 Sugarloaf 92386 34.243088 -116.830015 0 55 Offer B Yes 42.19 No Yes Fiber Optic 51 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 100.9 5552.05 0 0 2320.45 7872.5 Stayed +7880-XSOJX Male 50 No 0 Garden Grove 92840 33.787165 -117.931889 0 4 None No Yes DSL 23 Yes Yes No Yes No No No Yes Month-to-Month No Credit Card 42.4 146.4 0 0 0 146.4 Stayed +7881-EVUAD Female 49 No 0 Oroville 95966 39.473896 -121.415927 0 2 Offer E No Yes DSL 21 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 42.6 72.4 0 0 0 72.4 Churned Competitor Competitor offered more data +7881-INRLC Male 34 No 0 San Mateo 94403 37.538309 -122.305109 0 45 Offer B Yes 14.12 Yes Yes Fiber Optic 3 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 100.85 4740 0 0 635.4 5375.4 Churned Competitor Competitor offered more data +7883-ROJOC Female 33 Yes 0 Point Reyes Station 94956 38.060264 -122.830646 0 19 Offer D Yes 34.51 No Yes Cable 22 No No No No No No No Yes Month-to-Month No Credit Card 44.9 839.65 0 0 655.69 1495.34 Stayed +7890-VYYWG Male 67 Yes 0 Sutter 95982 39.172777 -121.805845 1 3 Offer E No Yes DSL 20 No No No No Yes No No Yes Month-to-Month Yes Credit Card 36.45 93.7 0 0 0 93.7 Churned Competitor Competitor had better devices +7892-POOKP Female 23 Yes 3 Los Angeles 90010 34.062125 -118.315709 0 28 Offer C Yes 4.89 Yes Yes Fiber Optic 47 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.8 3046.05 0 0 136.92 3182.97 Churned Other Moved +7892-QVYKW Female 25 Yes 1 El Cajon 92020 32.79697 -116.969082 10 23 None Yes 9.84 Yes Yes Fiber Optic 71 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 85.6 1868.4 0 0 226.32 2094.72 Stayed +7893-IXHRQ Male 53 No 0 Sacramento 95826 38.542532 -121.378826 0 1 None Yes 15.91 No No Month-to-Month No Bank Withdrawal 20.55 20.55 0 0 15.91 36.46 Churned Attitude Attitude of service provider +7895-VONWT Female 20 No 0 Manhattan Beach 90266 33.889632 -118.39737 0 25 Offer C No Yes Cable 59 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 48.25 1293.8 0 0 0 1293.8 Stayed +7898-PDWQE Male 22 Yes 0 Maxwell 95955 39.281194 -122.226568 2 71 Offer A Yes 18.04 Yes Yes DSL 41 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 80.4 5727.15 0 0 1280.84 7007.99 Stayed +7901-HXJVA Male 20 No 0 Chico 95928 39.681488 -121.83721 0 14 None Yes 18.46 No Yes Fiber Optic 26 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 76.45 1117.55 0 0 258.44 1375.99 Stayed +7901-IIDQV Male 28 No 0 San Diego 92119 32.802959 -117.027095 0 24 None Yes 7.52 Yes Yes Cable 85 No No No Yes No No No Yes One Year No Bank Withdrawal 54.6 1242.25 28.42 0 180.48 1394.31 Stayed +7901-TBKJX Male 76 No 0 Twentynine Palms 92278 34.457829 -116.139589 0 56 None Yes 5.19 Yes Yes Fiber Optic 16 No No Yes No Yes Yes No No Two Year Yes Bank Withdrawal 101.05 5594 0 10 290.64 5894.64 Stayed +7903-CMPEY Male 78 Yes 0 Corte Madera 94925 37.924014 -122.511694 1 1 None Yes 17.51 Yes Yes Fiber Optic 21 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.3 80.3 0 0 17.51 97.81 Churned Competitor Competitor had better devices +7905-NJMXS Male 68 Yes 0 Williams 95987 39.117537 -122.284654 2 7 None Yes 3.19 Yes Yes Cable 26 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 64.2 475 0 0 22.33 497.33 Stayed +7905-TVXTA Female 63 No 0 Salinas 93907 36.77462 -121.664714 0 5 Offer E Yes 8.32 No Yes DSL 22 Yes No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 64.35 352.65 0 0 41.6 394.25 Stayed +7908-QCBCA Female 47 Yes 0 Atwater 95301 37.321233 -120.656354 1 1 Offer E Yes 33.46 No Yes Fiber Optic 12 No No No No No No No No Month-to-Month Yes Mailed Check 69.4 69.4 0 10 33.46 112.86 Churned Competitor Competitor had better devices +7909-FIOIY Female 21 Yes 1 Santa Clara 95051 37.348129 -121.98469 4 19 Offer D No Yes Cable 85 No No No No No No No Yes Month-to-Month Yes Credit Card 24.85 434.8 0 0 0 434.8 Stayed +7912-SYRQT Female 35 No 0 Los Angeles 90042 34.11572 -118.192754 0 7 Offer E Yes 18.99 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.1 552.95 0 0 132.93 685.88 Churned Competitor Competitor offered more data +7916-VCCPB Female 58 Yes 1 Parker Dam 92267 34.273872 -114.192901 6 16 Offer D Yes 40.03 No Yes Fiber Optic 20 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 73.25 1195.75 0 0 640.48 1836.23 Stayed +7919-ZODZZ Female 32 Yes 2 Antioch 94509 37.980057 -121.801599 1 10 Offer D Yes 42 No Yes DSL 14 No Yes Yes No No Yes Yes Yes One Year Yes Credit Card 65.9 660.05 0 0 420 1080.05 Stayed +7921-BEPCI Female 40 No 0 Rocklin 95765 38.823278 -121.281856 0 72 None Yes 12.63 Yes Yes DSL 23 Yes Yes No No No No No Yes Two Year No Bank Withdrawal 59.75 4265 0 0 909.36 5174.36 Stayed +7921-LMDFQ Male 69 No 0 Chula Vista 91910 32.636792 -117.054989 0 51 None Yes 4.14 No Yes Fiber Optic 21 No No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94 4905.75 0 0 211.14 5116.89 Stayed +7923-IYJWY Male 68 No 0 Twain Harte 95383 38.107441 -120.230625 0 67 None Yes 44.56 Yes Yes Fiber Optic 29 Yes Yes Yes Yes Yes Yes No No Two Year Yes Credit Card 116.1 7839.85 0 40 2985.52 10865.37 Stayed +7924-GJZFI Female 75 Yes 0 Jackson 95642 38.336216 -120.76901 7 25 None Yes 38.59 No Yes Fiber Optic 24 No No No No No No No Yes Two Year Yes Bank Withdrawal 69.3 1813.1 0 0 964.75 2777.85 Stayed +7925-PNRGI Female 51 Yes 2 Chula Vista 91914 32.688506 -116.938632 9 45 Offer B Yes 10.21 Yes Yes DSL 11 Yes Yes Yes Yes Yes No No Yes Month-to-Month No Credit Card 81.3 3541.1 0 0 459.45 4000.55 Stayed +7926-IJOOU Male 50 No 0 San Francisco 94116 37.74441 -122.486764 0 1 Offer E Yes 16.36 No No Month-to-Month No Credit Card 19.3 19.3 0 0 16.36 35.66 Joined +7927-AUXBZ Female 45 No 0 Sun City 92586 33.707483 -117.200006 0 30 Offer C Yes 9.34 No Yes Fiber Optic 8 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 85.15 2555.9 0 0 280.2 2836.1 Churned Attitude Attitude of support person +7928-VJYAB Male 44 Yes 1 Lemoore 93245 36.303666 -119.825657 9 11 Offer D Yes 38.48 No Yes Fiber Optic 19 No No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 90.6 1020.2 0 0 423.28 1443.48 Stayed +7929-DMBCV Female 45 Yes 0 Arroyo Grande 93420 35.176236 -120.483243 6 20 Offer D Yes 11.39 No Yes Fiber Optic 21 No No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 81 1683.7 0 0 227.8 1911.5 Stayed +7929-SKFGK Male 23 Yes 0 Mentone 92359 34.103578 -117.04054 10 70 Offer A Yes 21.68 Yes Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 114.3 8244.3 0 0 1517.6 9761.9 Stayed +7931-PXHFC Male 46 No 0 Duarte 91010 34.145695 -117.95982 0 38 None Yes 46.21 No Yes Cable 14 No No Yes Yes No Yes Yes Yes One Year Yes Credit Card 62.3 2354.8 0 0 1755.98 4110.78 Churned Dissatisfaction Poor expertise of phone support +7932-WPTDS Female 77 Yes 0 San Diego 92126 32.886925 -117.152162 1 1 None No Yes DSL 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.8 24.8 0 0 0 24.8 Churned Competitor Competitor made better offer +7938-OUHIO Male 28 No 0 Mill Valley 94941 37.901371 -122.572024 0 3 Offer E Yes 32.76 No Yes Fiber Optic 73 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.7 293.65 0 0 98.28 391.93 Churned Attitude Attitude of service provider +7940-UQQUG Female 42 Yes 2 Thousand Oaks 91360 34.214054 -118.88109 4 64 None Yes 13.95 Yes Yes Fiber Optic 11 Yes No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.4 6721.6 0 0 892.8 7614.4 Stayed +7941-RCJOW Male 34 No 0 Tehama 96090 40.021787 -122.127576 0 65 Offer B Yes 44.7 No No Two Year Yes Credit Card 19.55 1218.65 0 0 2905.5 4124.15 Stayed +7943-RQCHR Female 34 No 0 Davis 95616 38.508735 -121.678813 0 9 Offer E Yes 10.07 Yes Yes Fiber Optic 26 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.75 889.9 0 30 90.63 1010.53 Churned Competitor Competitor offered more data +7945-HLKEA Female 29 No 0 Half Moon Bay 94019 37.45567 -122.407992 0 60 None Yes 37.95 Yes Yes DSL 27 Yes No Yes Yes No No No No One Year No Bank Withdrawal 64.75 4039.5 0 120 2277 6436.5 Stayed +7945-PRBVF Male 47 No 0 Nevada City 95959 39.333737 -120.858667 0 35 None Yes 17.2 No No Two Year No Bank Withdrawal 21.45 705.45 0 0 602 1307.45 Stayed +7950-XWOVN Male 60 No 0 Oxnard 93035 34.18454 -119.224666 0 11 Offer D No Yes DSL 22 No Yes Yes No No No No No Month-to-Month No Credit Card 34.7 383.55 22.53 150 0 511.02 Stayed +7951-QKZPL Female 21 Yes 0 Saint Helena 94574 38.581354 -122.296283 1 33 None Yes 35.31 Yes No Two Year Yes Credit Card 24.5 740.3 35.05 0 1165.23 1870.48 Churned Price Long distance charges +7951-VRDVK Female 26 No 0 Laguna Hills 92653 33.606899 -117.717854 0 36 None Yes 13.9 No Yes Cable 73 Yes Yes Yes Yes Yes Yes Yes No One Year No Bank Withdrawal 85.85 3003.55 0 0 500.4 3503.95 Stayed +7952-OBOYL Male 24 No 0 Upland 91786 34.105493 -117.660934 0 3 None Yes 25.1 No Yes Fiber Optic 59 No No Yes Yes Yes No Yes Yes Month-to-Month Yes Credit Card 89.85 244.45 0 0 75.3 319.75 Joined +7954-MLBUN Male 41 No 0 Santa Barbara 93111 34.460197 -119.802602 0 31 None Yes 10.05 No Yes Fiber Optic 14 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 99.45 3109.9 43.38 0 311.55 3378.07 Stayed +7956-XQWGU Male 43 No 0 Long Beach 90803 33.760458 -118.129725 0 27 None Yes 2.59 No No Month-to-Month Yes Credit Card 19.4 460.25 29.59 0 69.93 500.59 Stayed +7957-RYHQD Female 65 No 0 Bellflower 90706 33.887676 -118.127289 0 40 Offer B Yes 44.86 No Yes Fiber Optic 4 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 79.2 3233.85 0 0 1794.4 5028.25 Churned Price Price too high +7963-GQRMY Female 19 Yes 0 Los Angeles 90004 34.076259 -118.310715 1 3 Offer E Yes 44.46 No Yes DSL 51 No No No No No No Yes Yes Month-to-Month No Credit Card 44.3 134.5 0 0 133.38 267.88 Churned Price Extra data charges +7963-SHNDT Female 63 No 0 Redwood City 94062 37.410567 -122.297152 0 52 None No Yes DSL 7 Yes Yes No Yes No No No No Two Year No Credit Card 39.1 1982.1 0 130 0 2112.1 Stayed +7964-VEXDG Male 61 No 2 Anaheim 92802 33.807864 -117.923782 0 21 Offer D Yes 13.39 Yes Yes Fiber Optic 24 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 80.35 1747.2 0 0 281.19 2028.39 Stayed +7964-YESJC Female 21 Yes 0 Moorpark 93021 34.312945 -118.858169 6 24 None Yes 9.3 Yes Yes DSL 27 Yes Yes Yes No No No No Yes Month-to-Month No Credit Card 66.3 1559.45 32.59 0 223.2 1750.06 Stayed +7964-ZRKKG Male 44 Yes 0 Van Nuys 91411 34.17847 -118.459472 1 67 None Yes 37.6 Yes Yes Fiber Optic 23 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 88.4 5798.3 0 0 2519.2 8317.5 Stayed +7966-YOTQW Male 29 No 0 Nubieber 96068 41.082472 -121.195215 0 10 None Yes 33.98 Yes Yes DSL 59 Yes No No No No No No Yes Month-to-Month Yes Credit Card 54.5 568.2 0 0 339.8 908 Stayed +7967-HYCDE Male 26 No 0 Spring Valley 91978 32.730264 -116.950963 0 8 Offer E Yes 41.93 No Yes Fiber Optic 59 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 70.7 553.4 0 0 335.44 888.84 Stayed +7968-QUXNS Male 24 No 0 Dobbins 95935 39.381174 -121.21191 0 6 None Yes 27.54 No No Month-to-Month No Mailed Check 18.95 110.15 0 0 165.24 275.39 Stayed +7969-AULMZ Female 63 No 0 San Francisco 94104 37.791222 -122.402241 0 21 None Yes 9.06 Yes Yes Fiber Optic 10 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.35 2119.5 0 0 190.26 2309.76 Churned Other Moved +7969-FFOWG Male 30 Yes 0 Littlerock 93543 34.505273 -117.955054 2 65 Offer B Yes 18.07 No No Two Year No Credit Card 19.9 1292.6 0 0 1174.55 2467.15 Stayed +7971-HLVXI Male 62 Yes 2 San Bernardino 92404 34.183286 -117.221722 4 72 Offer A Yes 44 Yes Yes Fiber Optic 20 No No No No No Yes Yes Yes Two Year Yes Credit Card 84.5 6130.85 0 0 3168 9298.85 Stayed +7973-DZRKH Female 20 No 1 Riverside 92507 33.976328 -117.319786 0 66 Offer A Yes 27.09 Yes Yes Fiber Optic 51 Yes No Yes Yes No No No Yes Two Year Yes Credit Card 90.95 5930.05 0 0 1787.94 7717.99 Stayed +7975-JMZNT Male 19 Yes 0 Columbia 95310 38.085839 -120.37855 1 66 Offer A Yes 23.27 Yes Yes DSL 58 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 91.7 6075.9 0 0 1535.82 7611.72 Stayed +7975-TZMLR Male 37 No 0 Reedley 93654 36.636638 -119.421842 0 47 None Yes 16.64 Yes Yes Fiber Optic 8 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.1 4889.3 0 0 782.08 5671.38 Stayed +7976-CICYS Male 49 No 0 Woodland Hills 91367 34.178068 -118.615714 0 4 None Yes 27.04 No No Month-to-Month Yes Credit Card 20.7 83.75 0 0 108.16 191.91 Stayed +7977-HXJKU Male 45 No 2 Scotia 95565 40.440636 -124.098739 0 21 Offer D Yes 27.6 No No Two Year No Credit Card 19.6 397 0 0 579.6 976.6 Stayed +7978-DKUQH Female 26 Yes 0 Lake Elsinore 92532 33.705836 -117.318204 7 25 None Yes 37.1 No Yes Fiber Optic 82 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 74.6 1797.75 0 0 927.5 2725.25 Stayed +7979-CORPM Male 40 No 0 Oakdale 95361 37.785033 -120.776141 0 24 None Yes 35.93 Yes Yes Fiber Optic 5 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 90.55 2282.55 0 0 862.32 3144.87 Churned Other Don't know +7980-MHFLQ Female 42 Yes 3 Independence 93526 36.869584 -118.189241 5 72 Offer A Yes 18.21 Yes No Two Year No Credit Card 24.9 1859.2 0 0 1311.12 3170.32 Stayed +7982-VCELR Female 20 No 0 Ramona 92065 33.044541 -116.833922 0 36 None Yes 19.64 No Yes Fiber Optic 71 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 94.8 3565.65 30.26 0 707.04 4242.43 Stayed +7989-AWGEH Male 24 Yes 2 San Luis Obispo 93405 35.236549 -120.727344 8 49 Offer B No Yes DSL 47 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 39.2 1838.15 0 0 0 1838.15 Stayed +7989-CHGTL Male 52 No 0 San Diego 92122 32.85723 -117.209774 0 1 Offer E Yes 14.17 No No Month-to-Month Yes Credit Card 19.6 19.6 0 0 14.17 33.77 Churned Competitor Competitor made better offer +7989-VCQOH Male 29 Yes 1 Auberry 93602 36.991762 -119.242874 3 18 None Yes 10.29 No Yes DSL 59 Yes No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 83.25 1611.15 0 0 185.22 1796.37 Stayed +7993-NQLJE Male 39 Yes 1 Glenn 95943 39.597975 -122.032248 7 15 None Yes 32.73 No Yes Fiber Optic 17 Yes No No No No No No Yes Month-to-Month No Mailed Check 75.1 1151.55 0 0 490.95 1642.5 Stayed +7993-PYKOF Male 20 Yes 0 Rio Nido 95471 38.522328 -122.97932 1 8 None Yes 5.34 No Yes Fiber Optic 42 Yes No No No No No Yes Yes Month-to-Month No Bank Withdrawal 75 632.95 0 0 42.72 675.67 Churned Dissatisfaction Network reliability +7994-UYIVZ Male 62 Yes 0 Miramonte 93641 36.696759 -119.024051 1 8 Offer E Yes 39.59 Yes Yes Fiber Optic 16 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 85.65 659.45 0 70 316.72 1046.17 Stayed +7994-XIRTR Male 79 No 0 Roseville 95747 38.784329 -121.373245 0 54 Offer B Yes 5.14 No Yes DSL 6 No No Yes Yes No Yes No Yes One Year No Bank Withdrawal 65.25 3529.95 33.07 0 277.56 3774.44 Stayed +7995-ZHHNZ Male 56 Yes 0 Fullerton 92832 33.868316 -117.929029 1 42 Offer B Yes 20.65 Yes Yes DSL 25 Yes No No No No No No Yes One Year No Credit Card -7 2386.85 28.83 0 867.3 3225.32 Stayed +7996-BPXHY Female 44 Yes 3 San Francisco 94111 37.801776 -122.402293 5 13 None Yes 35.19 Yes No Two Year Yes Bank Withdrawal 25 332.5 0 0 457.47 789.97 Stayed +7996-MHXLW Female 51 No 0 Ocotillo 92259 32.698964 -115.886656 0 66 Offer A Yes 20.77 Yes No Two Year Yes Credit Card 25.15 1683.6 0 0 1370.82 3054.42 Stayed +7997-EASSD Female 56 Yes 0 Redwood City 94061 37.461251 -122.235414 1 63 Offer B Yes 38.85 Yes Yes Fiber Optic 27 No No No Yes No No No Yes One Year Yes Credit Card 81.2 4965.1 0 0 2447.55 7412.65 Stayed +7998-WNZEM Male 51 No 0 San Francisco 94131 37.746699 -122.442833 0 71 None Yes 12.27 Yes Yes DSL 21 Yes Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 80.6 5708.2 0 0 871.17 6579.37 Stayed +7998-ZLXWN Female 21 Yes 0 Larkspur 94939 37.937082 -122.532369 3 15 None Yes 12.41 No No Month-to-Month No Credit Card 20.45 330.8 0 0 186.15 516.95 Stayed +8000-REIQB Female 73 No 0 San Diego 92117 32.825086 -117.199424 0 1 Offer E Yes 22.5 No Yes Fiber Optic 27 No No No No No No No No Month-to-Month Yes Bank Withdrawal 69.95 69.95 0 10 22.5 102.45 Churned Competitor Competitor made better offer +8003-EWNDZ Female 52 No 0 Philo 95466 39.094102 -123.500853 0 10 None Yes 10.46 No No Month-to-Month Yes Bank Withdrawal 21.2 222.65 0 0 104.6 327.25 Stayed +8006-PYCSW Female 60 No 0 Los Angeles 90040 33.994524 -118.149953 0 2 None Yes 35.5 No No Month-to-Month No Credit Card 20.1 39.8 0 0 71 110.8 Joined +8007-YYPWD Female 52 No 0 Homeland 92548 33.761894 -117.120868 0 15 None Yes 40.97 Yes No Two Year No Bank Withdrawal 25.05 369.1 0 0 614.55 983.65 Stayed +8008-ESFLK Female 43 Yes 0 Capitola 95010 36.977025 -121.952864 1 53 None Yes 6.68 No Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 110.5 5835.5 0 0 354.04 6189.54 Stayed +8008-HAWED Male 38 No 0 Los Angeles 90027 34.127194 -118.295647 0 14 Offer D No Yes Cable 6 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 50.75 712.75 0 10 0 722.75 Churned Competitor Competitor had better devices +8008-OTEZX Female 30 Yes 2 Villa Park 92861 33.817473 -117.810462 1 35 Offer C Yes 18.29 No No One Year No Credit Card 19.65 708.8 0 0 640.15 1348.95 Stayed +8010-EZLOU Male 75 No 0 San Marino 91108 34.122671 -118.112911 0 15 None Yes 12.08 Yes Yes Fiber Optic 5 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.2 1217.25 0 0 181.2 1398.45 Churned Competitor Competitor offered higher download speeds +8012-SOUDQ Female 65 No 0 Los Angeles 90059 33.927254 -118.249826 0 43 Offer B Yes 12.58 Yes Yes Fiber Optic 26 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 90.25 3838.75 0 0 540.94 4379.69 Stayed +8015-IHCGW Female 53 Yes 1 Garden Grove 92844 33.766476 -117.969795 1 72 Offer A Yes 36.82 Yes Yes Fiber Optic 10 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.5 8425.15 42.29 0 2651.04 11033.9 Stayed +8016-NCFVO Male 70 No 0 Glendale 91203 34.153338 -118.262974 0 55 None Yes 29.3 Yes Yes Fiber Optic 10 Yes Yes Yes Yes Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 116.5 6382.55 0 0 1611.5 7994.05 Stayed +8016-ZMGMO Female 73 Yes 0 Colusa 95932 39.273096 -122.050763 0 66 None Yes 44.01 Yes Yes Cable 17 No Yes Yes No Yes No No Yes One Year Yes Bank Withdrawal 70.85 4738.85 0 0 2904.66 7643.51 Stayed +8017-LXHFA Female 77 No 0 San Diego 92130 32.957195 -117.202542 0 23 Offer D Yes 31.17 No Yes Fiber Optic 23 No Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94.75 2293.6 0 0 716.91 3010.51 Churned Competitor Competitor made better offer +8017-UVSZU Female 62 Yes 0 Calabasas 91302 34.130861 -118.68346 5 40 None Yes 48.29 Yes Yes DSL 23 No Yes No No No No No Yes Month-to-Month No Credit Card 56.6 2379.1 0 0 1931.6 4310.7 Stayed +8019-ENHXU Male 50 Yes 0 Oakland 94601 37.776523 -122.219268 1 42 Offer B Yes 34.65 Yes Yes Fiber Optic 9 No Yes Yes Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 99.45 4138.05 30.46 140 1455.3 5702.89 Churned Dissatisfaction Network reliability +8020-BWHYL Female 70 No 0 Montrose 91020 34.2112 -118.230625 0 15 None Yes 7.99 No Yes Fiber Optic 27 No Yes No No No No No Yes Month-to-Month Yes Credit Card 75.3 1147.45 0 0 119.85 1267.3 Churned Competitor Competitor offered more data +8022-BECSI Male 62 No 0 Santa Ysabel 92070 33.174725 -116.743329 0 22 None Yes 20.46 No No One Year No Credit Card 19.6 422.5 0 0 450.12 872.62 Stayed +8023-QHAIO Female 72 Yes 0 Corona 92882 33.819385 -117.600213 7 56 Offer B Yes 27.56 Yes Yes Fiber Optic 29 No No No Yes No No No No Month-to-Month Yes Bank Withdrawal 76.85 4275.75 0 120 1543.36 5939.11 Stayed +8024-XNAFQ Female 66 No 0 Isleton 95641 38.154823 -121.601358 0 72 None Yes 31.31 Yes Yes Fiber Optic 18 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 107.4 7748.75 0 0 2254.32 10003.07 Stayed +8028-PNXHQ Male 40 Yes 0 Downey 90242 33.921793 -118.140588 4 62 Offer B Yes 48.73 Yes No Two Year Yes Bank Withdrawal 24.25 1424.6 0 0 3021.26 4445.86 Stayed +8029-XYPWT Male 72 Yes 0 Anaheim 92806 33.83796 -117.870494 1 71 Offer A Yes 46.82 Yes Yes Fiber Optic 18 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 115.05 8016.6 0 0 3324.22 11340.82 Stayed +8033-ATFAS Female 32 Yes 2 San Mateo 94404 37.556094 -122.272437 4 39 Offer C Yes 48.14 No Yes Cable 23 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 59.85 2341.5 0 0 1877.46 4218.96 Stayed +8033-VCZGH Male 27 Yes 0 Tracy 95376 37.680968 -121.446049 0 50 None Yes 23.28 Yes Yes Fiber Optic 51 Yes No Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.95 5231.3 0 0 1164 6395.3 Stayed +8034-RYTVV Female 19 No 0 Rancho Santa Margarita 92688 33.624654 -117.611733 0 55 None Yes 44.85 Yes Yes Fiber Optic 48 Yes No Yes No No No No Yes One Year Yes Credit Card 84.25 4589.85 0 0 2466.75 7056.6 Stayed +8035-BUYVG Male 39 Yes 0 Running Springs 92382 34.186211 -117.07683 1 40 Offer B No Yes DSL 21 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 42.35 1716.45 0 0 0 1716.45 Churned Attitude Attitude of support person +8035-PWSEV Female 60 No 0 Hayward 94542 37.656695 -122.048361 0 6 Offer E Yes 35.88 No Yes Fiber Optic 10 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.25 487.05 0 0 215.28 702.33 Stayed +8039-ACLPL Female 29 Yes 0 Mather 95655 38.549822 -121.266725 6 72 Offer A Yes 12.32 No Yes DSL 59 Yes Yes Yes No No Yes Yes Yes Two Year No Credit Card 68.75 4888.2 0 0 887.04 5775.24 Stayed +8039-EQPIM Male 22 Yes 0 Spring Valley 91977 32.726627 -116.994608 7 69 None No Yes DSL 59 Yes No Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 60.25 4055.5 0 120 0 4175.5 Stayed +8040-MNRTF Female 47 No 0 Taft 93268 35.184837 -119.402525 0 1 None Yes 37.51 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month No Mailed Check 71.1 71.1 0 0 37.51 108.61 Joined +8041-TMEID Male 73 Yes 0 Corning 96021 39.913777 -122.289984 1 63 None Yes 37.12 Yes Yes Fiber Optic 18 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 108.5 6991.9 0 0 2338.56 9330.46 Stayed +8042-JVNFH Male 23 No 0 Olancha 93549 36.296851 -117.865469 0 1 None Yes 35.28 No Yes Fiber Optic 51 No No No No No No Yes Yes Month-to-Month Yes Credit Card 71.35 71.35 0 0 35.28 106.63 Churned Attitude Attitude of support person +8042-RNLKO Male 40 No 0 Watsonville 95076 36.931654 -121.752383 0 66 Offer A Yes 32.22 Yes No One Year No Bank Withdrawal 25.45 1699.15 0 0 2126.52 3825.67 Stayed +8043-PNYSD Male 48 Yes 2 Lakehead 96051 40.883853 -122.418258 4 63 Offer B Yes 10.67 No No Two Year No Mailed Check 19.55 1245.6 0 0 672.21 1917.81 Stayed +8044-BGWPI Male 50 Yes 2 Ontario 91764 34.074087 -117.605618 8 12 Offer D Yes 33.9 No No Month-to-Month Yes Bank Withdrawal 21.15 306.05 0 0 406.8 712.85 Stayed +8046-DNVTL Male 56 Yes 0 Weott 95571 40.310119 -123.909449 8 62 Offer B No Yes Cable 29 Yes Yes No Yes No No No Yes Two Year Yes Credit Card -10 2345.55 0 0 0 2345.55 Stayed +8048-DSDFQ Male 63 No 0 Midway City 92655 33.744439 -117.98588 0 1 None Yes 13.08 No No Month-to-Month No Credit Card 20.2 20.2 0 0 13.08 33.28 Joined +8049-WJCLQ Male 50 Yes 2 Ducor 93218 35.846067 -119.004073 5 10 Offer D Yes 19.77 No Yes DSL 12 No No Yes No Yes No No Yes Month-to-Month No Credit Card 60.2 563.5 0 0 197.7 761.2 Stayed +8050-DVOJX Male 67 No 0 Keeler 93530 36.560498 -117.962461 0 49 Offer B Yes 43.19 Yes Yes Cable 10 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 81.35 4060.9 0 0 2116.31 6177.21 Stayed +8050-WYBND Female 55 No 2 Whittier 90606 33.976678 -118.065875 0 22 None No Yes DSL 29 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 49.45 1031.4 0 0 0 1031.4 Stayed +8050-XGRVL Female 22 Yes 3 Millville 96062 40.531257 -122.148139 5 62 Offer B Yes 32.92 No Yes DSL 71 Yes No Yes No No No No Yes One Year No Credit Card 54.75 3425.35 8.5 0 2041.04 5457.89 Stayed +8051-HJRLT Female 72 No 0 Wrightwood 92397 34.358321 -117.618263 0 1 Offer E Yes 18.2 No Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.55 70.55 0 0 18.2 88.75 Churned Attitude Attitude of service provider +8053-WWDRO Female 62 Yes 0 San Diego 92109 32.787836 -117.232376 1 6 None Yes 31.7 No No Month-to-Month No Bank Withdrawal 19.5 146.3 0 0 190.2 336.5 Churned Competitor Competitor made better offer +8058-DMYRU Male 69 No 0 Glendale 91208 34.195386 -118.238508 0 54 None Yes 18.58 Yes Yes Fiber Optic 14 No Yes No No No Yes No Yes Two Year Yes Bank Withdrawal -8 4931.8 0 0 1003.32 5935.12 Stayed +8058-INTPH Female 57 No 0 San Diego 92109 32.787836 -117.232376 0 1 None Yes 22.48 No Yes Fiber Optic 5 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.65 79.65 0 0 22.48 102.13 Churned Competitor Competitor made better offer +8058-JMEQO Female 76 No 0 San Diego 92121 32.898613 -117.202937 0 9 Offer E Yes 12.91 Yes Yes Fiber Optic 21 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.45 762.5 0 0 116.19 878.69 Churned Competitor Competitor made better offer +8059-UDZFY Female 73 No 2 Lucerne 95458 39.141934 -122.770679 0 33 Offer C Yes 12.75 Yes Yes Fiber Optic 19 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 105.35 3465.05 0 0 420.75 3885.8 Stayed +8060-HIWJJ Male 35 No 0 Lincoln 95648 38.922812 -121.312005 0 64 Offer B Yes 14.39 Yes Yes DSL 7 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 86.55 5632.55 0 0 920.96 6553.51 Stayed +8062-YBDOE Male 70 No 0 Canyon Country 91351 34.422519 -118.420717 0 1 None Yes 7.23 No Yes Fiber Optic 2 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.65 69.65 0 0 7.23 76.88 Churned Other Don't know +8063-GBATB Female 74 No 0 Cobb 95426 38.838088 -122.73203 0 27 None Yes 31.17 Yes Yes Fiber Optic 25 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.25 2287.25 0 0 841.59 3128.84 Churned Competitor Competitor had better devices +8063-RJYNF Male 27 No 0 Richmond 94804 37.921034 -122.341798 0 16 None Yes 20.44 No Yes Fiber Optic 59 Yes No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.25 1483.25 0 140 327.04 1950.29 Churned Competitor Competitor offered higher download speeds +8064-RAVOH Male 44 No 3 Oxnard 93030 34.223244 -119.18012 0 1 Offer E Yes 42.55 No Yes DSL 25 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 49.85 49.85 0 0 42.55 92.4 Joined +8065-BVEPF Male 80 No 0 Yorkville 95494 38.888351 -123.239647 0 65 Offer B Yes 18.23 No Yes Fiber Optic 3 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.1 6496.15 0 0 1184.95 7681.1 Stayed +8065-QBYTO Female 68 No 0 Pomona 91768 34.067932 -117.785168 0 71 Offer A Yes 3.91 Yes Yes Fiber Optic 12 Yes Yes No Yes Yes No No Yes One Year Yes Credit Card 99.65 7181.25 0 0 277.61 7458.86 Stayed +8065-YKXKD Female 39 No 0 San Diego 92126 32.886925 -117.152162 0 10 None Yes 5.63 Yes Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.75 799.65 0 0 56.3 855.95 Churned Other Don't know +8066-POXGX Female 28 No 0 Fresno 93720 36.878709 -119.7645 0 13 Offer D No Yes Cable 53 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal -3 446.1 0 0 0 446.1 Churned Attitude Attitude of service provider +8067-NIOYM Female 51 Yes 3 Irvine 92602 33.720359 -117.733655 9 24 Offer C Yes 20.6 No No Two Year Yes Credit Card 21.1 490.65 0 0 494.4 985.05 Stayed +8069-RHUXK Female 55 Yes 0 Fullerton 92832 33.868316 -117.929029 5 67 None No Yes Cable 30 Yes No No Yes No No No Yes Two Year No Credit Card 35.7 2545.7 0 0 0 2545.7 Stayed +8069-YQQAJ Male 63 No 0 Studio City 91604 34.139082 -118.39275 0 14 Offer D No Yes Cable 12 No Yes No No No No No Yes Month-to-Month Yes Mailed Check 31.1 419.7 0 0 0 419.7 Stayed +8070-AAWZP Male 68 Yes 0 Sheridan 95681 38.984756 -121.345074 3 24 None No Yes Cable 28 No No Yes Yes No No No Yes Two Year No Credit Card 34.25 828.2 0 0 0 828.2 Stayed +8071-SBTRN Female 63 No 0 Canoga Park 91304 34.224377 -118.632656 0 70 None Yes 23.15 Yes Yes Fiber Optic 17 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 111.15 7737.55 46.26 0 1620.5 9311.79 Stayed +8073-IJDCM Female 44 No 0 Rescue 95672 38.724322 -120.991237 0 1 Offer E Yes 26.37 No No Month-to-Month Yes Mailed Check 20.3 20.3 0 0 26.37 46.67 Churned Price Long distance charges +8075-GXIUB Male 79 Yes 0 Spring Valley 91978 32.730264 -116.950963 3 9 None Yes 22.79 No No One Year No Credit Card 19.85 183.15 0 0 205.11 388.26 Stayed +8076-FEZKJ Male 58 No 0 Silverado 92676 33.782346 -117.635263 0 10 None Yes 15.71 No No One Year No Credit Card 19.5 225.85 0 0 157.1 382.95 Stayed +8079-XRJRS Male 39 Yes 0 Pleasant Grove 95668 38.833554 -121.498102 5 65 Offer B Yes 49.33 Yes Yes Fiber Optic 16 Yes Yes Yes No No No No Yes One Year No Bank Withdrawal 89.75 5769.6 18.72 0 3206.45 8957.33 Churned Dissatisfaction Network reliability +8080-DDEMJ Male 71 No 0 Glendale 91204 34.136306 -118.26036 0 1 Offer E Yes 15.28 No Yes Cable 14 No No No No No No No Yes Month-to-Month No Bank Withdrawal 45.1 45.1 0 0 15.28 60.38 Churned Attitude Attitude of support person +8080-POTJR Female 59 No 0 Rancho Palos Verdes 90275 33.753146 -118.367459 0 30 Offer C Yes 6.74 Yes Yes DSL 18 Yes No Yes No Yes Yes Yes Yes One Year Yes Credit Card 79.3 2427.1 0 0 202.2 2629.3 Stayed +8082-GHXOP Male 20 No 1 Esparto 95627 38.834469 -122.127193 0 13 Offer D Yes 26.63 No Yes DSL 27 No No No No No No Yes Yes Month-to-Month No Credit Card 44 659.35 0 0 346.19 1005.54 Stayed +8083-YTZES Male 52 No 0 San Diego 92113 32.697098 -117.116587 0 4 None Yes 47.82 Yes Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.35 265.35 0 0 191.28 456.63 Churned Attitude Attitude of support person +8084-OIVBS Female 31 No 0 Clarksburg 95612 38.384648 -121.578701 0 11 Offer D Yes 46.49 No No One Year No Credit Card 20 211.95 0 0 511.39 723.34 Stayed +8085-MSNLK Female 21 Yes 0 San Jose 95124 37.257063 -121.923037 3 62 Offer B Yes 42.68 Yes Yes Fiber Optic 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 113.95 6891.4 0 0 2646.16 9537.56 Stayed +8086-OVPWV Male 58 No 0 San Diego 92117 32.825086 -117.199424 0 2 None Yes 26.47 No Yes Fiber Optic 10 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 80.2 181.1 0 10 52.94 244.04 Churned Competitor Competitor made better offer +8087-LGYHQ Male 40 No 0 Crestline 92325 34.248061 -117.29028 0 9 Offer E Yes 15.53 No Yes Fiber Optic 14 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.05 811.65 0 0 139.77 951.42 Stayed +8089-UZWLX Female 75 No 0 El Nido 95317 37.127386 -120.506422 0 71 Offer A Yes 47.86 Yes Yes Fiber Optic 16 No No Yes No Yes Yes No Yes Two Year No Bank Withdrawal 104.05 7413.55 0 0 3398.06 10811.61 Stayed +8091-TTVAX Male 39 Yes 0 Los Angeles 90014 34.043144 -118.251977 7 58 Offer B Yes 5.69 Yes Yes Fiber Optic 10 No No Yes No Yes Yes Yes Yes One Year No Credit Card 100.35 5681.1 0 0 330.02 6011.12 Stayed +8092-NLTGF Male 25 No 0 Reseda 91335 34.200175 -118.540958 0 72 Offer A Yes 29.29 Yes No Two Year No Bank Withdrawal 24.75 1777.6 0 0 2108.88 3886.48 Stayed +8095-WANWK Female 46 No 0 Kettleman City 93239 35.996923 -120.000951 0 10 Offer D Yes 3.55 No Yes DSL 29 No No No No No No No No Month-to-Month No Credit Card 45.25 428.7 44.9 0 35.5 419.3 Stayed +8096-LOIST Female 57 No 0 Stirling City 95978 39.904002 -121.527823 0 19 Offer D Yes 40.22 No Yes Cable 22 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 56.2 1093.4 0 0 764.18 1857.58 Stayed +8097-OMULG Male 63 Yes 2 San Jose 95116 37.350284 -121.852855 1 59 None Yes 15.94 No Yes DSL 19 No Yes Yes Yes Yes Yes Yes Yes One Year No Credit Card 76.75 4541.9 0 0 940.46 5482.36 Stayed +8097-VBQTZ Male 61 No 0 Anaheim 92806 33.83796 -117.870494 0 54 Offer B Yes 27.62 No Yes Cable 24 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 69.9 3883.3 0 0 1491.48 5374.78 Stayed +8098-LLAZX Female 74 No 0 San Diego 92122 32.85723 -117.209774 0 4 Offer E Yes 31.61 Yes Yes Fiber Optic 2 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.45 396.1 0 0 126.44 522.54 Churned Competitor Competitor made better offer +8098-TDCBU Female 55 Yes 0 North Fork 93643 37.244307 -119.470256 9 42 None Yes 33.63 Yes No Two Year No Bank Withdrawal 25.25 1108.2 0 0 1412.46 2520.66 Stayed +8099-MZPUJ Male 49 Yes 2 Carmel 93923 36.460611 -121.852507 10 48 None Yes 12.57 Yes Yes Fiber Optic 18 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 111.8 5443.65 0 0 603.36 6047.01 Stayed +8100-HZZLJ Female 26 No 1 Indio 92201 33.713891 -116.237257 0 43 None Yes 5.6 No Yes Cable 30 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 63.95 2737.05 0 0 240.8 2977.85 Stayed +8100-PNJMH Male 39 Yes 0 Glennville 93226 35.735694 -118.738483 2 68 None Yes 41.61 Yes Yes Cable 14 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 88.85 6132.7 0 0 2829.48 8962.18 Stayed +8104-OSKWT Female 61 No 0 Anaheim 92804 33.818 -117.974404 0 12 Offer D Yes 14.42 Yes Yes Fiber Optic 14 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 79.8 1001.2 21.53 0 173.04 1152.71 Stayed +8106-GWQOK Male 47 Yes 0 Warner Springs 92086 33.323705 -116.626907 5 38 None No Yes Cable 25 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 60 2193.2 0 0 0 2193.2 Stayed +8107-KNCIM Male 73 Yes 0 San Francisco 94111 37.801776 -122.402293 8 14 None Yes 45.46 Yes Yes Fiber Optic 4 No No No No No No No Yes Two Year Yes Bank Withdrawal 75.1 1013.35 0 0 636.44 1649.79 Stayed +8107-RZLNV Male 22 Yes 0 South Gate 90280 33.944624 -118.192615 10 72 None Yes 15.09 Yes Yes Fiber Optic 85 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 106.3 7565.35 0 0 1086.48 8651.83 Stayed +8108-UXRQN Female 23 Yes 1 Lawndale 90260 33.88856 -118.351813 1 11 None No Yes Cable 41 Yes No No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 50.55 565.35 0 0 0 565.35 Stayed +8109-YUOHE Male 58 No 0 Porter Ranch 91326 34.281911 -118.556218 0 17 None Yes 36.47 No Yes Cable 15 Yes Yes No No No No No Yes One Year No Credit Card 56.1 946.95 0 0 619.99 1566.94 Stayed +8111-BKVDS Female 31 No 0 Escondido 92027 33.141265 -116.967221 0 10 Offer D No Yes DSL 24 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 40.7 449.3 0 0 0 449.3 Stayed +8111-RKSPX Male 20 No 0 Santa Rosa 95401 38.460517 -122.790335 0 4 Offer E Yes 29.98 Yes Yes Fiber Optic 71 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 72.2 305.55 0 0 119.92 425.47 Churned Dissatisfaction Service dissatisfaction +8111-SLLHI Male 65 Yes 0 San Jose 95128 37.316146 -121.936285 1 39 None Yes 33.25 Yes Yes Fiber Optic 26 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.65 4284.8 0 0 1296.75 5581.55 Churned Attitude Attitude of support person +8118-LSUEL Male 74 No 0 Roseville 95678 38.759751 -121.288545 0 23 None Yes 17.62 Yes Yes Fiber Optic 29 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 106.4 2483.5 0 0 405.26 2888.76 Churned Dissatisfaction Product dissatisfaction +8118-TJAFG Male 33 Yes 1 Gardena 90247 33.890853 -118.297967 1 9 None Yes 36.94 No Yes Fiber Optic 16 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.5 906.85 0 0 332.46 1239.31 Stayed +8120-JDCAM Male 42 Yes 1 Vallejo 94589 38.161321 -122.271588 1 4 None Yes 37.23 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Credit Card 69.55 284.9 0 0 148.92 433.82 Stayed +8123-QBNAZ Female 39 Yes 1 Scott Bar 96085 41.737962 -123.07557 4 36 None Yes 43.7 Yes Yes Fiber Optic 26 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 104.5 3684.95 0 0 1573.2 5258.15 Stayed +8124-NZVGJ Female 29 No 0 Baker 92309 35.28952 -116.092214 0 6 None No Yes Cable 48 No No No Yes Yes Yes Yes Yes One Year Yes Credit Card 49.25 255.6 0 0 0 255.6 Stayed +8125-QPFJD Female 36 Yes 0 Greenview 96037 41.528541 -122.955018 7 72 None Yes 1.34 Yes Yes DSL 19 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.9 6065.3 0 0 96.48 6161.78 Stayed +8128-YVJRG Female 61 No 0 Berkeley 94709 37.878554 -122.26609 0 7 None Yes 40.32 Yes Yes Fiber Optic 18 Yes No No No No No No Yes Month-to-Month Yes Credit Card 79.65 604.7 0 0 282.24 886.94 Churned Attitude Attitude of support person +8129-GMVGI Female 58 Yes 3 San Bruno 94066 37.624436 -122.430661 10 56 None Yes 35.38 No No Two Year No Credit Card 20.05 1090.1 0 0 1981.28 3071.38 Stayed +8132-YPVBX Female 28 No 0 Salinas 93907 36.77462 -121.664714 0 6 None Yes 40.64 No Yes Fiber Optic 51 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.95 514.6 0 0 243.84 758.44 Stayed +8133-ANHHJ Female 77 No 0 Ventura 93003 34.279221 -119.221437 0 49 Offer B Yes 36.47 Yes Yes Fiber Optic 21 Yes Yes Yes Yes No Yes Yes Yes One Year No Bank Withdrawal 103 5166.2 0 0 1787.03 6953.23 Stayed +8138-EALND Male 35 No 0 Laguna Hills 92653 33.606899 -117.717854 0 15 None Yes 3.49 No No Month-to-Month No Credit Card 19.75 311.6 0 0 52.35 363.95 Stayed +8143-ETQTI Female 24 Yes 3 Bakersfield 93313 35.140938 -119.051348 9 23 Offer D Yes 1.88 No No Two Year Yes Credit Card 19.65 451.55 0 0 43.24 494.79 Stayed +8144-DGHXP Female 46 No 0 Gridley 95948 39.346898 -121.759537 0 54 None Yes 36.68 No Yes DSL 28 Yes No Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 80.6 4299.95 0 140 1980.72 6420.67 Stayed +8146-QQKZH Female 25 Yes 0 El Sobrante 94803 37.963995 -122.288296 4 71 Offer A Yes 6.23 No Yes DSL 58 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 81.85 5924.4 0 0 442.33 6366.73 Stayed +8148-BPLZQ Male 34 No 0 Jacumba 91934 32.649787 -116.2237 0 34 None Yes 4.89 No Yes Cable 27 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 49.8 1734.2 0 70 166.26 1970.46 Stayed +8148-NLEGT Female 47 Yes 3 Pinecrest 95364 38.224869 -119.755729 1 42 None Yes 13.95 Yes No Two Year No Bank Withdrawal 22.95 1014.25 0 0 585.9 1600.15 Stayed +8148-WOCMK Male 54 Yes 3 Castaic 91384 34.506627 -118.699048 1 8 Offer E Yes 13.43 No No Two Year No Credit Card 19.6 125 0 0 107.44 232.44 Stayed +8149-AIQCG Male 43 No 0 Redondo Beach 90278 33.873395 -118.37019 0 39 Offer C Yes 8.69 Yes Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month Yes Credit Card 73.15 2730.85 0 0 338.91 3069.76 Stayed +8149-RSOUN Female 49 No 0 Dorris 96023 41.949216 -122.050062 0 1 Offer E Yes 16.15 Yes Yes Fiber Optic 12 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.85 93.85 0 0 16.15 110 Churned Competitor Competitor offered more data +8150-QUDFX Male 27 No 0 Rohnert Park 94928 38.34719 -122.697822 0 2 Offer E Yes 27.47 No No Month-to-Month No Credit Card 19.85 51.6 0 0 54.94 106.54 Joined +8152-UOBNY Female 66 No 0 Mineral 96063 40.408796 -121.579609 0 50 Offer B Yes 10.6 Yes Yes Fiber Optic 14 No Yes No Yes Yes Yes No Yes One Year Yes Bank Withdrawal 106.8 5347.95 0 0 530 5877.95 Stayed +8152-VETUR Female 26 Yes 0 Bishop 93514 37.04584 -118.397236 7 72 Offer A Yes 28.59 Yes Yes Fiber Optic 58 No Yes No No Yes Yes Yes Yes Two Year Yes Credit Card 97.7 6869.7 0 0 2058.48 8928.18 Stayed +8155-IBNHG Female 55 Yes 0 San Diego 92103 32.747484 -117.166877 1 24 None Yes 17.73 Yes Yes Fiber Optic 29 No No No No No No No Yes Month-to-Month Yes Credit Card 75.4 1747.85 0 0 425.52 2173.37 Churned Attitude Attitude of support person +8158-WPEZG Male 20 No 0 Los Angeles 90061 33.92128 -118.274186 0 11 None No Yes DSL 73 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 35.65 425.1 0 0 0 425.1 Stayed +8160-HOWOX Female 30 No 0 San Bernardino 92407 34.250069 -117.393949 0 7 None Yes 48.16 No Yes DSL 85 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 66.85 458.1 0 0 337.12 795.22 Stayed +8161-QYMTT Male 55 No 0 Santa Maria 93454 34.943523 -120.256729 0 7 None Yes 7.37 Yes Yes Fiber Optic 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.1 701.3 0 0 51.59 752.89 Stayed +8164-OCKUJ Female 45 Yes 2 Magalia 95954 39.933852 -121.584371 1 59 Offer B Yes 2.47 No No Two Year No Credit Card 20.6 1286 0 0 145.73 1431.73 Stayed +8165-CBKXO Male 35 Yes 3 Los Angeles 90022 34.02381 -118.156582 4 66 None No Yes Cable 25 No Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 56.75 3708.4 0 0 0 3708.4 Stayed +8165-ZJRNM Female 62 Yes 1 Pittsburg 94565 38.006047 -121.916834 7 72 Offer A Yes 21.14 Yes No Two Year No Bank Withdrawal 23.75 1679.25 0 0 1522.08 3201.33 Stayed +8166-ORCHU Male 73 Yes 0 Oakland 94605 37.758019 -122.138678 10 33 None Yes 44.54 No Yes Fiber Optic 18 Yes Yes No Yes No Yes No Yes One Year Yes Bank Withdrawal 93.55 3055.5 0 0 1469.82 4525.32 Stayed +8166-ZZTFS Female 74 Yes 0 Roseville 95661 38.736685 -121.251984 1 66 None Yes 21.7 Yes Yes Cable 3 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 80.55 5265.1 0 0 1432.2 6697.3 Churned Attitude Attitude of support person +8167-GJLRN Male 19 No 0 La Crescenta 91214 34.239636 -118.245259 0 3 None No Yes DSL 59 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 30.4 82.15 0 0 0 82.15 Joined +8168-UQWWF Female 48 No 2 Los Angeles 90042 34.11572 -118.192754 0 11 None Yes 27.57 Yes Yes Cable 18 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 97.85 1105.4 0 0 303.27 1408.67 Churned Competitor Competitor offered more data +8169-SAEJD Male 79 Yes 0 Lancaster 93535 34.712708 -117.889656 10 69 Offer A No Yes DSL 12 Yes Yes No No Yes Yes Yes No Two Year No Credit Card 56.55 3952.65 0 40 0 3992.65 Stayed +8173-RXAYP Female 51 Yes 1 Mcarthur 96056 41.10831 -121.360362 8 24 None Yes 30.41 No No Two Year No Credit Card 19.7 452.55 0 0 729.84 1182.39 Stayed +8174-LNWMW Female 52 No 0 Tustin 92782 33.738543 -117.785046 0 31 None Yes 26.16 No No Two Year No Credit Card 20.9 689.35 0 0 810.96 1500.31 Stayed +8174-TBVCF Female 30 Yes 0 Stanton 90680 33.801869 -117.995068 7 70 Offer A Yes 26.47 Yes Yes DSL 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 94.8 6859.05 0 0 1852.9 8711.95 Stayed +8178-EYZUO Male 48 No 0 San Francisco 94105 37.789168 -122.395009 0 46 None Yes 15.78 Yes Yes Fiber Optic 3 Yes Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.7 4154.8 0 0 725.88 4880.68 Churned Price Extra data charges +8180-AKMJV Female 27 No 0 Litchfield 96117 40.507272 -120.338228 0 1 Offer E Yes 23.04 No Yes Cable 82 No No No No No No No Yes Month-to-Month Yes Credit Card 44.55 44.55 0 0 23.04 67.59 Joined +8181-YHCMF Female 44 Yes 0 La Mesa 91941 32.759327 -116.99726 8 68 None No Yes DSL 15 No Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 60.3 4109 0 0 0 4109 Stayed +8182-BJDSI Female 56 No 0 Santa Ana 92705 33.766004 -117.786763 0 28 Offer C Yes 30.28 Yes Yes Fiber Optic 30 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.95 2625.55 0 0 847.84 3473.39 Churned Attitude Attitude of service provider +8182-PNAGI Male 50 No 0 Pico Rivera 90660 33.989524 -118.089299 0 12 None Yes 46.58 No Yes DSL 26 No No No Yes No No No No Month-to-Month No Bank Withdrawal 50.25 593.75 0 120 558.96 1272.71 Churned Price Extra data charges +8183-ONMXC Female 41 No 0 San Diego 92117 32.825086 -117.199424 0 2 None Yes 5.11 No Yes Fiber Optic 6 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal -1 159.45 0 0 10.22 169.67 Churned Competitor Competitor made better offer +8184-WMOFI Male 47 Yes 0 Fresno 93702 36.739385 -119.753649 0 62 None Yes 14.05 No Yes DSL 25 Yes No Yes Yes No Yes Yes Yes One Year No Credit Card 71.4 4487.3 0 0 871.1 5358.4 Stayed +8185-UPYBR Male 33 Yes 0 Hermosa Beach 90254 33.86532 -118.396336 4 6 None Yes 21.23 Yes Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.5 438 0 0 127.38 565.38 Churned Dissatisfaction Product dissatisfaction +8189-DUKMV Female 52 Yes 0 Rancho Cordova 95742 38.591134 -121.161585 8 4 None Yes 44.73 No No One Year No Bank Withdrawal 20.5 79.05 0 0 178.92 257.97 Stayed +8189-HBVRW Female 50 No 0 Los Angeles 90005 34.059281 -118.30742 0 53 None Yes 2.51 Yes Yes Fiber Optic 19 Yes Yes Yes No No No No No Month-to-Month No Bank Withdrawal 90.8 4921.2 0 60 133.03 5114.23 Stayed +8189-XRIKE Female 80 No 0 Newark 94560 37.504133 -122.032347 0 32 Offer C Yes 31.57 No Yes Fiber Optic 4 No No No No Yes Yes No Yes Two Year No Bank Withdrawal 90.95 2897.95 25.55 0 1010.24 3882.64 Stayed +8190-ZTQFB Male 50 No 0 Bieber 96009 41.083464 -121.107929 0 41 None No Yes Cable 8 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 51.35 2075.1 0 80 0 2155.1 Stayed +8191-XWSZG Female 57 No 0 Los Angeles 90018 34.028735 -118.317236 0 52 Offer B Yes 22.55 No No One Year No Mailed Check 20.65 1022.95 0 0 1172.6 2195.55 Stayed +8194-PEEBY Female 38 Yes 3 Irvine 92604 33.688546 -117.788091 1 24 Offer C Yes 4.47 No No One Year No Credit Card 19.9 533.5 0 0 107.28 640.78 Stayed +8197-BFWVU Female 62 Yes 0 Lake Isabella 93240 35.607875 -118.466318 2 72 Offer A Yes 1.72 Yes Yes Cable 7 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 93.25 6688.95 0 0 123.84 6812.79 Stayed +8198-RKSZG Female 43 Yes 3 El Cerrito 94530 37.924838 -122.289145 8 14 Offer D Yes 9.77 Yes Yes DSL 21 No Yes No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 80.45 1137.05 0 0 136.78 1273.83 Stayed +8199-ZLLSA Male 53 No 0 Tujunga 91042 34.296574 -118.244839 0 67 None Yes 22.66 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 118.35 7804.15 0 0 1518.22 9322.37 Churned Competitor Competitor had better devices +8200-KLNYW Female 55 Yes 0 San Geronimo 94963 38.00474 -122.663717 7 21 None Yes 11.27 No Yes DSL 19 Yes No Yes Yes Yes Yes Yes No One Year No Credit Card 80.9 1714.95 0 60 236.67 2011.62 Stayed +8200-LGKSR Male 47 Yes 0 Azusa 91702 34.174493 -117.87068 6 71 None Yes 35.09 Yes Yes DSL 12 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 83.2 6126.1 0 0 2491.39 8617.49 Stayed +8201-AAXCB Male 55 Yes 3 Ontario 91764 34.074087 -117.605618 1 25 None Yes 25.87 Yes Yes Cable 76 No No No No Yes No No No Month-to-Month No Bank Withdrawal 60.35 1404.65 0 10 646.75 2061.4 Stayed +8203-XJZRC Male 44 No 0 Chula Vista 91914 32.688506 -116.938632 0 1 Offer E Yes 40.46 No No Month-to-Month No Credit Card 20.25 20.25 0 0 40.46 60.71 Joined +8204-TIFGJ Female 38 No 0 June Lake 93529 37.730269 -119.055813 0 23 None Yes 16.26 No No Month-to-Month Yes Bank Withdrawal 20.3 470.6 0 0 373.98 844.58 Stayed +8204-YJCLA Male 78 Yes 0 San Ysidro 92173 32.555828 -117.040073 1 72 Offer A No Yes DSL 24 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 64.8 4732.35 0 0 0 4732.35 Stayed +8205-MQUGY Male 39 Yes 3 Sacramento 95834 38.646209 -121.52446 8 12 Offer D Yes 9.58 No Yes Cable 57 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 49.2 571.15 0 80 114.96 766.11 Stayed +8205-OTCHB Male 51 No 0 Riverside 92506 33.930931 -117.361788 0 22 Offer D No Yes DSL 16 No Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 43.75 903.6 0 0 0 903.6 Churned Dissatisfaction Network reliability +8205-VSLRB Male 22 Yes 0 Greenview 96037 41.528541 -122.955018 2 70 None Yes 4.8 Yes Yes Cable 41 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 77.3 5498.2 26.87 0 336 5807.33 Stayed +8207-DMRVL Male 47 Yes 3 Yorba Linda 92886 33.897253 -117.792202 1 72 None Yes 21.89 Yes Yes Fiber Optic 58 Yes Yes Yes Yes Yes Yes Yes No Two Year No Bank Withdrawal 114.55 8306.05 21.6 40 1576.08 9900.53 Stayed +8207-VVMYB Female 44 Yes 0 Clayton 94517 37.881842 -121.848111 1 70 None Yes 14.15 Yes No Two Year Yes Bank Withdrawal 26 2006.95 0 0 990.5 2997.45 Stayed +8208-EUMTE Male 45 No 0 Villa Park 92861 33.817473 -117.810462 0 16 None No Yes DSL 27 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 54.85 916.15 0 0 0 916.15 Stayed +8212-CRQXP Female 20 Yes 0 Alviso 95002 37.449537 -121.994813 1 22 None Yes 45.1 No Yes Fiber Optic 41 No No No No Yes No No No Month-to-Month Yes Credit Card 80 1706.45 0 50 992.2 2748.65 Stayed +8212-DJRCH Male 33 Yes 1 Newbury Park 91320 34.172071 -118.946262 1 5 None Yes 15.01 No Yes Fiber Optic 19 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 90.35 434.5 17.33 0 75.05 492.22 Stayed +8213-TAZPM Female 45 Yes 1 Lemon Grove 91945 32.733564 -117.033713 5 69 Offer A Yes 46.45 Yes Yes Fiber Optic 26 No Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 108.75 7493.05 0 100 3205.05 10798.1 Stayed +8215-NGSPE Female 63 Yes 1 Oxnard 93035 34.18454 -119.224666 3 42 Offer B Yes 3.14 No No Two Year No Credit Card 20 833.55 0 0 131.88 965.43 Stayed +8216-AZUUZ Female 42 Yes 3 San Francisco 94118 37.781304 -122.461522 1 42 None Yes 12.6 No Yes Fiber Optic 26 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 100.4 4303.65 0 0 529.2 4832.85 Stayed +8217-QYOHV Male 27 No 0 Burbank 91505 34.174215 -118.345928 0 5 Offer E Yes 30.92 No Yes Cable 41 Yes No No Yes No No Yes Yes Month-to-Month Yes Credit Card 55.75 266.95 0 0 154.6 421.55 Stayed +8218-FFJDS Female 21 Yes 0 Georgetown 95634 38.9386 -120.785514 6 72 None Yes 15.35 Yes Yes DSL 41 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 86.4 6058.95 0 0 1105.2 7164.15 Stayed +8219-VYBVI Male 52 No 3 Rancho Santa Fe 92067 33.012751 -117.200617 0 39 None Yes 49.95 Yes No Two Year No Credit Card 25 1004.35 0 0 1948.05 2952.4 Stayed +8220-OCUFY Female 30 No 0 Perris 92571 33.828289 -117.201666 0 21 None Yes 7.41 No Yes DSL 51 Yes No Yes Yes No No No Yes One Year Yes Bank Withdrawal 60.25 1258.35 0 0 155.61 1413.96 Stayed +8221-EQDGL Male 27 Yes 0 Alleghany 95910 39.467828 -120.841386 4 35 None Yes 25.32 No Yes DSL 30 Yes Yes Yes No No No No Yes Month-to-Month No Credit Card 61 2130.45 10.7 0 886.2 3005.95 Stayed +8221-HVAYI Male 60 Yes 0 Gustine 95322 37.147198 -121.120161 0 35 Offer C Yes 5.06 Yes Yes Cable 20 Yes Yes Yes Yes No No No Yes Two Year Yes Credit Card 69.15 2490.15 0 0 177.1 2667.25 Stayed +8224-DWCKX Male 78 No 0 Burlingame 94010 37.57028 -122.365778 0 12 None Yes 43.4 Yes Yes Fiber Optic 24 No No No No No No No Yes Two Year Yes Credit Card 73.3 828.05 0 0 520.8 1348.85 Stayed +8224-IVVPA Female 35 No 0 Caliente 93518 35.358953 -118.527064 0 27 None Yes 25.21 No Yes DSL 9 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 56.7 1652.95 0 0 680.67 2333.62 Stayed +8224-KDLKN Male 22 Yes 2 Sacramento 95825 38.590035 -121.412455 3 72 Offer A Yes 19.04 Yes No Two Year No Bank Withdrawal 25 1738.9 0 0 1370.88 3109.78 Stayed +8224-UAXBZ Female 55 Yes 0 Sacramento 95827 38.549185 -121.328386 7 58 None No Yes DSL 29 Yes Yes No No Yes No No Yes One Year Yes Bank Withdrawal 45.35 2540.1 4.08 0 0 2536.02 Stayed +8225-BTJAU Male 75 No 0 Stinson Beach 94970 37.921137 -122.657562 0 10 Offer D Yes 7.51 No Yes Fiber Optic 18 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 79.25 793.55 0 0 75.1 868.65 Churned Competitor Competitor had better devices +8226-BXGES Male 30 Yes 0 Gardena 90249 33.90139 -118.315697 5 64 Offer B Yes 13.8 Yes Yes Fiber Optic 48 Yes Yes Yes No No No No Yes One Year No Bank Withdrawal 89.45 5692.65 0 0 883.2 6575.85 Stayed +8229-BUJHX Female 60 Yes 1 Chula Vista 91911 32.607964 -117.059459 8 71 None Yes 11.13 No No Two Year No Bank Withdrawal 20.5 1500.95 0 0 790.23 2291.18 Stayed +8229-MYEJZ Female 44 No 0 Upland 91786 34.105493 -117.660934 0 10 Offer D Yes 45.56 No Yes DSL 17 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 51.2 498.25 0 0 455.6 953.85 Stayed +8229-TNIQA Female 36 No 0 Pasadena 91105 34.13946 -118.166649 0 4 Offer E Yes 39.9 No Yes Cable 20 No No No No No No No Yes Month-to-Month Yes Credit Card 45.3 196.95 0 0 159.6 356.55 Churned Other Don't know +8231-BSWXX Male 44 No 0 Mojave 93501 35.097323 -118.171288 0 71 Offer A Yes 41.34 Yes Yes Fiber Optic 10 No Yes No No No No No Yes One Year Yes Credit Card 79.05 5552.5 0 0 2935.14 8487.64 Stayed +8232-CTLKO Female 58 Yes 2 Ocotillo 92259 32.698964 -115.886656 9 66 Offer A Yes 8.39 No Yes DSL 16 Yes No No No Yes No No Yes Two Year Yes Bank Withdrawal 59.75 3996.8 0 0 553.74 4550.54 Stayed +8232-UTFOZ Male 24 No 0 Glendora 91740 34.119363 -117.855059 0 69 None Yes 7.18 No No Two Year No Credit Card 19.95 1399.35 0 0 495.42 1894.77 Stayed +8234-GSZYK Male 39 No 0 Albion 95410 39.225694 -123.717354 0 43 None Yes 28.9 Yes No Two Year No Bank Withdrawal 26.45 1110.05 0 0 1242.7 2352.75 Stayed +8237-ULIXL Female 21 Yes 0 San Francisco 94116 37.74441 -122.486764 1 72 Offer A Yes 13.27 Yes No Two Year No Credit Card 24.85 1871.85 0 0 955.44 2827.29 Stayed +8241-JUIQO Female 24 No 0 Sunnyvale 94086 37.378541 -122.020456 0 61 Offer B Yes 25.91 No No One Year No Bank Withdrawal 19.45 1336.35 0 0 1580.51 2916.86 Stayed +8242-JSVBO Male 22 No 0 Mountain Ranch 95246 38.264262 -120.515133 0 7 None Yes 26.76 No Yes DSL 46 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.65 322.5 0 0 187.32 509.82 Stayed +8242-PDSGJ Male 47 Yes 0 Chilcoot 96105 39.872961 -120.198876 1 70 None No Yes DSL 18 Yes No Yes Yes No No No Yes Two Year Yes Credit Card 39.15 2692.75 0 0 0 2692.75 Stayed +8242-SOQUO Female 73 No 0 Oakland 94619 37.787186 -122.14633 0 5 Offer E Yes 14.22 No Yes Fiber Optic 4 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 84.7 392.5 41.2 0 71.1 422.4 Stayed +8245-UMPYT Female 66 No 0 Lockwood 93932 35.989792 -121.055933 0 16 None Yes 32.11 Yes Yes Fiber Optic 14 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 96.4 1581.2 47.2 0 513.76 2047.76 Churned Dissatisfaction Poor expertise of phone support +8246-SHFGA Male 24 No 0 Mount Shasta 96067 41.33832 -122.290756 0 17 None Yes 34.02 No No Month-to-Month No Credit Card 21.1 385.55 0 0 578.34 963.89 Stayed +8249-THVEC Male 38 Yes 3 Los Angeles 90041 34.137412 -118.207607 3 51 None Yes 37.63 No No One Year No Credit Card 19.4 997.75 0 0 1919.13 2916.88 Stayed +8250-ZNGGW Female 79 No 0 Rio Vista 94571 38.148862 -121.737696 0 5 None Yes 43.99 No Yes DSL 27 Yes Yes No Yes No No No No Two Year No Credit Card 59.9 287.85 0 20 219.95 527.8 Stayed +8257-RZAHR Female 51 Yes 0 San Jose 95134 37.42765 -121.945416 1 14 Offer D Yes 20.4 Yes Yes DSL 30 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 64.7 941 0 0 285.6 1226.6 Churned Competitor Competitor offered more data +8258-GSTJK Male 74 No 0 San Pedro 90732 33.744119 -118.31448 0 3 None Yes 48.34 Yes Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 77 237.75 0 0 145.02 382.77 Churned Competitor Competitor had better devices +8259-DZLIZ Female 53 Yes 2 Delhi 95315 37.422961 -120.765493 10 64 Offer B Yes 17.07 Yes Yes DSL 25 No Yes No No No No No Yes One Year Yes Bank Withdrawal 53.85 3399.85 0 0 1092.48 4492.33 Stayed +8259-NFJTV Female 37 Yes 1 Flournoy 96029 39.84784 -122.544556 8 7 None No Yes Cable 17 Yes No No Yes No No No Yes Month-to-Month No Credit Card 34.65 246.6 0 0 0 246.6 Stayed +8260-NGFNY Female 29 No 0 Phelan 92371 34.441123 -117.537886 0 1 None No Yes DSL 73 No No No No No No Yes Yes Month-to-Month No Mailed Check 25.2 25.2 0 0 0 25.2 Churned Other Don't know +8261-GWDBQ Female 70 Yes 0 Corona 92880 33.918043 -117.617809 1 60 None Yes 4.06 Yes Yes Fiber Optic 11 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 116.05 6925.9 0 0 243.6 7169.5 Stayed +8262-COGGB Male 53 No 0 Visalia 93277 36.303793 -119.375646 0 1 None Yes 11.61 No No Month-to-Month Yes Mailed Check 20.45 20.45 0 0 11.61 32.06 Joined +8263-JQAIK Male 66 No 0 Palmdale 93591 34.598221 -117.79593 0 2 None No Yes DSL 6 No No No No No No No Yes Month-to-Month Yes Credit Card 24.45 47.5 0 0 0 47.5 Churned Competitor Competitor offered more data +8263-OKETD Female 44 No 0 Caruthers 93609 36.5276 -119.865999 0 20 None Yes 22.75 Yes Yes Cable 11 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 68.9 1370.35 0 0 455 1825.35 Stayed +8263-QMNTJ Male 46 Yes 0 San Francisco 94104 37.791222 -122.402241 2 72 Offer A Yes 47.82 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.55 8425.3 0 0 3443.04 11868.34 Stayed +8265-HKSOW Female 35 Yes 2 Occidental 95465 38.415003 -122.998726 1 72 None Yes 17.89 Yes Yes Fiber Optic 19 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 107.45 7658.3 0 0 1288.08 8946.38 Stayed +8266-VBFQL Male 55 No 0 Jamul 91935 32.695681 -116.798386 0 4 None Yes 31.92 No Yes Fiber Optic 4 No No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.4 356.65 0 0 127.68 484.33 Stayed +8267-KFGYD Male 53 No 1 Alhambra 91803 34.074736 -118.145959 0 1 None Yes 10.14 No No Month-to-Month Yes Mailed Check 21.05 21.05 0 0 10.14 31.19 Joined +8267-ZNYVZ Female 47 Yes 0 Spring Valley 91977 32.726627 -116.994608 1 33 None Yes 15.66 No Yes Fiber Optic 24 Yes No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 103.75 3361.05 0 100 516.78 3977.83 Churned Attitude Attitude of service provider +8268-YDIXR Male 45 Yes 0 Merced 95348 37.40122 -120.514191 1 56 Offer B Yes 40.33 Yes Yes Fiber Optic 9 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 93.15 5253.95 0 0 2258.48 7512.43 Stayed +8270-RKSAP Male 30 No 0 Anaheim 92801 33.844983 -117.952151 0 9 Offer E Yes 40.71 No Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.5 597.9 0 0 366.39 964.29 Stayed +8272-ONJLV Male 57 No 0 San Diego 92123 32.808814 -117.134694 0 12 Offer D Yes 49 No Yes Fiber Optic 23 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 95.7 1184 0 0 588 1772 Stayed +8276-MQBYC Male 70 No 0 Los Angeles 90028 34.099869 -118.326843 0 51 Offer B Yes 19.49 Yes Yes Fiber Optic 11 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 97.8 4913.3 0 0 993.99 5907.29 Churned Price Long distance charges +8277-RVRSV Female 22 Yes 1 Danville 94506 37.791481 -121.903253 3 33 Offer C Yes 1.71 Yes No One Year No Credit Card 24.15 800.3 0 0 56.43 856.73 Stayed +8280-MQRQN Female 39 No 0 Arnold 95223 38.32153 -120.236358 0 1 Offer E Yes 23.7 No Yes Cable 17 No No Yes No No No No Yes Month-to-Month Yes Mailed Check 50.45 50.45 0 0 23.7 74.15 Churned Dissatisfaction Network reliability +8285-ABVLB Female 34 Yes 0 Santa Barbara 93103 34.438581 -119.685368 0 70 None Yes 40.91 No No Two Year No Credit Card 19.85 1328.35 33.29 0 2863.7 4158.76 Stayed +8286-AFUYI Male 33 No 0 Glendale 91203 34.153338 -118.262974 0 1 Offer E Yes 46.23 No Yes DSL 25 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 47.95 47.95 0 0 46.23 94.18 Joined +8290-YWKHZ Female 69 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 32 None Yes 33.74 Yes Yes Fiber Optic 6 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 93.2 2931 17.88 0 1079.68 3992.8 Churned Competitor Competitor made better offer +8292-FRFZQ Female 19 No 0 Malibu 90263 34.037037 -118.705803 0 39 Offer C No Yes DSL 73 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 41.15 1700.9 0 0 0 1700.9 Stayed +8292-ITGYJ Female 48 Yes 1 Campo Seco 95226 38.233879 -120.861666 7 45 Offer B Yes 20.11 Yes No Two Year Yes Bank Withdrawal 24.65 1138.8 0 0 904.95 2043.75 Stayed +8292-TYSPY Male 55 No 0 Los Angeles 90048 34.072945 -118.37267 0 19 Offer D Yes 4.3 No Yes Cable 23 No No Yes Yes No No No No Month-to-Month Yes Credit Card 55 1046.5 0 30 81.7 1158.2 Churned Competitor Competitor offered more data +8294-UIMBA Female 64 No 0 Northridge 91325 34.236683 -118.517588 0 30 None Yes 2.67 No Yes Fiber Optic 27 No No No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 94.4 2638.1 0 0 80.1 2718.2 Stayed +8295-FHIVV Male 63 No 0 Paicines 95043 36.525703 -120.952122 0 7 None Yes 9.19 No No Month-to-Month Yes Credit Card 19.4 168.65 0 0 64.33 232.98 Stayed +8295-KMENE Female 33 Yes 1 Newhall 91321 34.370378 -118.504118 0 59 None Yes 13.27 Yes Yes DSL 15 Yes No Yes Yes Yes No No Yes Two Year Yes Credit Card 76.45 4519.5 30.22 0 782.93 5272.21 Stayed +8305-VHZBZ Male 55 No 0 San Diego 92154 32.578103 -117.012975 0 1 None Yes 13.27 No No Month-to-Month Yes Mailed Check 20.2 20.2 0 0 13.27 33.47 Churned Price Long distance charges +8309-IEYJD Female 73 No 0 Indian Wells 92210 33.537646 -116.291089 0 1 Offer E Yes 32.61 No Yes Fiber Optic 27 No No No No No No No No Two Year Yes Credit Card 70.6 70.6 0 30 32.61 133.21 Joined +8309-PPCED Female 33 Yes 0 Nipomo 93444 35.050345 -120.489599 1 72 None Yes 46.23 Yes Yes Fiber Optic 18 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 110.45 7982.5 0 0 3328.56 11311.06 Stayed +8311-UEUAB Female 24 Yes 0 Rialto 92376 34.109775 -117.378904 5 67 Offer A Yes 1.36 Yes Yes DSL 82 Yes No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 75.5 5229.45 0 0 91.12 5320.57 Stayed +8313-AFGBW Male 55 Yes 0 Los Angeles 90008 34.008293 -118.346766 10 47 Offer B Yes 14.14 No Yes DSL 28 No Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 73.6 3522.65 0 0 664.58 4187.23 Stayed +8313-KTIHG Male 54 No 0 Thousand Palms 92276 33.849263 -116.382778 0 4 None Yes 37.7 No Yes DSL 2 No No No Yes Yes No No No Month-to-Month Yes Bank Withdrawal 61.3 249.4 0 10 150.8 410.2 Stayed +8313-NDOIA Female 48 No 0 Green Valley Lake 92341 34.244411 -117.072654 0 24 None Yes 38.79 Yes Yes Fiber Optic 4 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 104.15 2494.65 0 40 930.96 3465.61 Stayed +8314-DPQHL Male 61 No 0 Auberry 93602 36.991762 -119.242874 0 9 None No Yes DSL 14 Yes No Yes Yes No Yes Yes Yes One Year No Mailed Check 50.8 463.6 0 0 0 463.6 Stayed +8314-HTWVE Female 38 Yes 1 Cypress 90630 33.818477 -118.038307 2 7 Offer E Yes 35.26 No No Two Year No Credit Card 19.85 144.15 0 0 246.82 390.97 Stayed +8316-BBQAY Female 45 No 0 Redwood City 94063 37.499411 -122.196318 0 65 None No Yes Cable 22 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 59.95 3921.1 0 0 0 3921.1 Stayed +8317-BVKSO Male 27 No 0 Termo 96132 41.027281 -120.669427 0 14 None Yes 9.19 No No Month-to-Month Yes Bank Withdrawal 20.05 299.3 0 0 128.66 427.96 Stayed +8318-LCNBW Male 53 Yes 0 San Luis Obispo 93405 35.236549 -120.727344 5 35 None No Yes DSL 30 Yes No Yes No Yes Yes Yes Yes One Year No Credit Card 53.15 1930.9 0 0 0 1930.9 Stayed +8319-QBEHW Male 32 No 3 San Jose 95134 37.42765 -121.945416 0 26 None No Yes Cable 58 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 39.95 1023.75 0 0 0 1023.75 Stayed +8325-QRPZR Female 56 No 0 Benicia 94510 38.113533 -122.11926 0 7 None Yes 30.06 No Yes Fiber Optic 10 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 75.15 525 0 10 210.42 745.42 Stayed +8327-LZKAS Female 80 Yes 0 Pomona 91767 34.083086 -117.737997 1 43 None Yes 13.84 Yes Yes Cable 18 No No Yes Yes Yes Yes No No One Year Yes Bank Withdrawal 107.55 4533.9 0 140 595.12 5269.02 Churned Dissatisfaction Service dissatisfaction +8327-WKMIE Male 36 No 0 Le Grand 95333 37.249377 -120.249581 0 37 None Yes 34.37 No No One Year No Credit Card 20.15 785.75 0 0 1271.69 2057.44 Stayed +8328-SKJNO Male 61 No 1 Seeley 92273 32.790282 -115.689559 0 23 None No Yes DSL 19 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 40.65 947.4 0 0 0 947.4 Stayed +8329-GWVPJ Female 39 Yes 3 Berkeley 94708 37.897743 -122.263124 8 50 Offer B Yes 10.21 No Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.75 3557.7 0 0 510.5 4068.2 Stayed +8329-IBCTI Female 50 No 0 Cotati 94931 38.326215 -122.718742 0 1 Offer E Yes 6.08 No No Month-to-Month No Mailed Check 19.65 19.65 0 0 6.08 25.73 Churned Competitor Competitor made better offer +8329-UTMVM Male 76 No 0 Bakersfield 93313 35.140938 -119.051348 0 27 Offer C Yes 34.39 Yes Yes Fiber Optic 19 No Yes No Yes Yes Yes No Yes One Year Yes Bank Withdrawal 104.65 2964 0 0 928.53 3892.53 Stayed +8331-ZXFOE Female 56 No 0 Santa Clara 95054 37.393554 -121.965114 0 58 None Yes 42.33 Yes Yes Cable 7 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 71.1 4299.2 0 0 2455.14 6754.34 Stayed +8332-OSJDW Male 54 Yes 0 Los Angeles 90038 34.088017 -118.327168 5 12 None Yes 45.15 Yes No One Year No Mailed Check 26.4 314.95 0 0 541.8 856.75 Stayed +8336-TAVKX Female 68 Yes 0 Berry Creek 95916 39.657228 -121.37778 10 72 None Yes 15.82 Yes Yes DSL 13 Yes Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 78.45 5682.25 0 0 1139.04 6821.29 Stayed +8337-MSSXB Female 64 No 0 Trabuco Canyon 92679 33.631119 -117.567346 0 14 None Yes 29.3 No Yes Fiber Optic 26 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 86.3 1180.95 0 10 410.2 1601.15 Churned Attitude Attitude of service provider +8337-UPOAQ Male 71 Yes 0 Wrightwood 92397 34.358321 -117.618263 0 10 None Yes 16.88 Yes Yes Fiber Optic 24 No No Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 89.8 914.3 0 0 168.8 1083.1 Churned Competitor Competitor made better offer +8338-QIUNR Male 23 Yes 0 Bakersfield 93304 35.339796 -119.023552 8 72 None Yes 6.09 Yes Yes DSL 41 Yes No Yes Yes No No No Yes Two Year Yes Credit Card 66.5 4811.6 45.61 0 438.48 5204.47 Stayed +8344-WFMFH Male 34 No 2 Los Angeles 90008 34.008293 -118.346766 0 9 Offer E Yes 27.64 No Yes Cable 29 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.1 484.05 0 0 248.76 732.81 Stayed +8345-MVDYC Female 57 No 0 Gardena 90248 33.876482 -118.284077 0 45 Offer B Yes 37.39 No Yes DSL 30 Yes No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 81.65 3618.7 0 0 1682.55 5301.25 Stayed +8347-GDTMP Female 25 Yes 0 Ripon 95366 37.750778 -121.13238 4 64 None Yes 14.78 No No Two Year No Credit Card 19.45 1225.65 0 0 945.92 2171.57 Stayed +8348-HFYIV Male 21 No 0 Oakland 94601 37.776523 -122.219268 0 2 Offer E No Yes DSL 51 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 49.25 90.35 0 0 0 90.35 Churned Dissatisfaction Limited range of services +8348-JLBUG Male 77 Yes 0 North San Juan 95960 39.423046 -120.984472 5 64 None Yes 14.87 No Yes Fiber Optic 16 Yes No Yes No No No No Yes One Year No Credit Card 80.3 5017.7 0 0 951.68 5969.38 Stayed +8350-NYMVI Female 35 No 0 Chico 95973 39.903272 -121.843567 0 39 None No Yes DSL 8 No Yes Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 41.1 1597.05 0 0 0 1597.05 Stayed +8356-WUAOJ Female 25 Yes 0 Glendale 91205 34.13658 -118.245839 7 1 Offer E Yes 40.63 No Yes DSL 52 No No No No No No No No Month-to-Month Yes Bank Withdrawal 45 45 0 10 40.63 95.63 Joined +8357-EQXFO Female 46 No 0 Union City 94587 37.59485 -122.051521 0 7 Offer E Yes 48.36 No Yes Fiber Optic 15 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.35 660.9 34.29 0 338.52 965.13 Churned Competitor Competitor made better offer +8361-LBRDI Female 31 No 0 Saint Helena 94574 38.581354 -122.296283 0 58 Offer B Yes 38.62 Yes No Two Year No Credit Card 24.35 1423.85 0 0 2239.96 3663.81 Stayed +8361-LTMKD Male 75 Yes 0 Fallbrook 92028 33.362575 -117.299644 0 4 None Yes 10.61 Yes Yes Fiber Optic 8 No No No No No No No No Month-to-Month Yes Mailed Check 74.4 306.6 0 20 42.44 369.04 Churned Competitor Competitor made better offer +8364-TRMMK Female 51 No 0 San Jose 95132 37.424655 -121.74841 0 3 Offer E Yes 22.56 Yes Yes Cable 3 No No No No No No No Yes Month-to-Month Yes Mailed Check 50.65 151.3 0 0 67.68 218.98 Churned Dissatisfaction Lack of self-service on Website +8372-JUXUI Male 32 No 0 San Bernardino 92410 34.106922 -117.297553 0 1 None Yes 14.02 Yes Yes Fiber Optic 2 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.35 74.35 0 0 14.02 88.37 Churned Competitor Competitor had better devices +8374-UULRV Male 22 No 0 Carmel By The Sea 93921 36.554618 -121.922239 0 72 None Yes 48.36 Yes Yes DSL 71 Yes Yes No Yes Yes Yes Yes No Two Year No Credit Card 86.05 6309.65 0 20 3481.92 9811.57 Stayed +8374-XGEJJ Male 68 Yes 0 Temecula 92590 33.475493 -117.219551 8 43 Offer B Yes 31.25 Yes Yes Fiber Optic 20 No Yes No No Yes Yes No No Month-to-Month Yes Bank Withdrawal 101 4388.4 0 150 1343.75 5882.15 Churned Dissatisfaction Product dissatisfaction +8375-DKEBR Female 72 No 0 Hermosa Beach 90254 33.86532 -118.396336 0 1 Offer E Yes 34.51 No Yes Fiber Optic 15 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.6 69.6 0 0 34.51 104.11 Churned Competitor Competitor had better devices +8375-KVTHK Male 43 Yes 0 Fort Bragg 95437 39.455555 -123.683979 1 68 None Yes 49.51 No Yes Fiber Optic 3 No Yes No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 100.3 6754.35 0 90 3366.68 10211.03 Stayed +8378-LKJAF Male 34 Yes 1 Santa Ana 92704 33.719869 -117.907063 9 38 None Yes 24.22 Yes Yes Fiber Optic 14 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 101.15 3956.7 0 0 920.36 4877.06 Stayed +8380-MQINP Female 62 Yes 1 Los Angeles 90035 34.051809 -118.383843 3 55 None Yes 3.18 No No Two Year No Credit Card 20.3 1079.05 0 0 174.9 1253.95 Stayed +8380-PEFPE Male 60 No 0 Avalon 90704 33.391181 -118.421305 0 1 None Yes 17.54 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71.65 71.65 0 0 17.54 89.19 Churned Competitor Competitor had better devices +8382-SHQEH Female 58 Yes 0 Rancho Cucamonga 91739 34.133809 -117.523724 1 8 None Yes 29 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 84.9 764.95 0 0 232 996.95 Churned Price Long distance charges +8383-SGHJU Female 41 No 0 Lake Arrowhead 92352 34.2565 -117.19335 0 33 None Yes 10.28 Yes Yes Cable 7 Yes No No Yes No No No Yes One Year No Bank Withdrawal 59.4 1952.8 0 0 339.24 2292.04 Stayed +8384-FZBJK Female 37 Yes 3 San Mateo 94404 37.556094 -122.272437 1 57 None Yes 32.37 Yes Yes Fiber Optic 28 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.6 5611.7 0 0 1845.09 7456.79 Stayed +8387-MOJJT Female 53 Yes 0 Nubieber 96068 41.082472 -121.195215 1 42 None Yes 34.02 No Yes Fiber Optic 18 No No No No Yes No No Yes Month-to-Month Yes Credit Card 77.95 3384 0 0 1428.84 4812.84 Churned Competitor Competitor made better offer +8387-UGUSU Female 57 Yes 1 Irvine 92614 33.680302 -117.833296 3 15 None Yes 37.9 No No Month-to-Month No Credit Card 20.05 284.3 0 0 568.5 852.8 Stayed +8388-DMKAE Female 41 No 0 Los Angeles 90016 34.028331 -118.354338 0 8 Offer E Yes 15.86 No No Two Year No Mailed Check 20.25 174.65 0 0 126.88 301.53 Stayed +8388-FYNPZ Male 26 No 0 Pleasant Hill 94523 37.95338 -122.076886 0 4 Offer E Yes 34.69 No Yes DSL 47 Yes No Yes No No No No Yes Month-to-Month No Bank Withdrawal 56.75 245.15 0 0 138.76 383.91 Stayed +8390-FESFV Female 60 No 0 Sebastopol 95472 38.398815 -122.861923 0 62 None Yes 6.05 Yes Yes DSL 22 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 84.5 5193.2 0 0 375.1 5568.3 Stayed +8393-DLHGA Male 55 No 0 Palermo 95968 39.435756 -121.552071 0 25 None Yes 5.27 No Yes Fiber Optic 4 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.9 2448.75 0 0 131.75 2580.5 Churned Competitor Competitor offered more data +8393-JMVMB Male 34 No 0 Thousand Oaks 91360 34.214054 -118.88109 0 1 Offer E Yes 29.15 No No Month-to-Month No Credit Card 19.45 19.45 0 0 29.15 48.6 Joined +8395-ETZKQ Male 73 Yes 1 Sacramento 95841 38.660442 -121.346321 8 68 None Yes 35.14 No No One Year No Bank Withdrawal 19.5 1193.55 0 0 2389.52 3583.07 Stayed +8397-MVTAZ Male 22 Yes 0 Sun City 92587 33.69887 -117.25071 2 34 Offer C Yes 23.09 Yes Yes Fiber Optic 52 No No Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 100.05 3480 0 20 785.06 4285.06 Churned Dissatisfaction Poor expertise of online support +8398-TBIYD Female 45 No 0 Castro Valley 94552 37.722727 -122.02157 0 72 Offer A Yes 8.48 Yes Yes Fiber Optic 22 Yes No No Yes No No No Yes Two Year Yes Bank Withdrawal 84.7 6185.15 0 0 610.56 6795.71 Stayed +8399-YNDCH Male 80 No 0 Columbia 95310 38.085839 -120.37855 0 21 None Yes 34.62 No Yes DSL 14 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 60.05 1236.15 0 0 727.02 1963.17 Churned Competitor Competitor had better devices +8400-WZICQ Female 49 Yes 2 Long Beach 90813 33.781086 -118.199049 9 55 Offer B Yes 36.41 No Yes DSL 14 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 55.7 3131.8 34.16 0 2002.55 5100.19 Stayed +8401-EMUWF Male 64 Yes 1 Paramount 90723 33.897122 -118.164432 10 42 Offer B Yes 16.67 Yes Yes Cable 17 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 69.4 3058.3 0 0 700.14 3758.44 Stayed +8402-EIVQS Male 40 Yes 0 Frazier Park 93222 34.907911 -119.234281 8 67 Offer A Yes 31.41 No Yes Fiber Optic 23 Yes Yes No No Yes Yes Yes Yes One Year Yes Credit Card 100.9 6733.15 0 0 2104.47 8837.62 Stayed +8402-OOOHJ Female 53 No 0 Buena Park 90620 33.845706 -118.012204 0 41 None Yes 31.62 No No Two Year No Credit Card 20.65 835.15 0 0 1296.42 2131.57 Stayed +8404-FYDIB Male 19 No 0 Los Angeles 90012 34.065875 -118.238728 0 26 Offer C Yes 49.87 Yes Yes Fiber Optic 48 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 86.65 2208.75 0 0 1296.62 3505.37 Stayed +8404-GFGCZ Male 49 Yes 0 Millville 96062 40.531257 -122.148139 7 4 Offer E Yes 10.13 Yes Yes DSL 3 No No Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 65.6 250.1 0 0 40.52 290.62 Stayed +8404-VIOMB Female 52 No 0 Lakehead 96051 40.883853 -122.418258 0 66 None No Yes DSL 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 62.5 4136.4 0 0 0 4136.4 Stayed +8404-VLQFB Female 21 Yes 1 California Hot Springs 93207 35.865795 -118.69759 1 15 None Yes 29.55 Yes No Month-to-Month Yes Bank Withdrawal 25.25 394.85 0 0 443.25 838.1 Stayed +8405-IGQFX Female 41 No 0 Bridgeport 93517 38.184583 -119.286558 0 63 Offer B Yes 40.34 No Yes Fiber Optic 8 No No Yes Yes Yes No No Yes One Year Yes Credit Card 90.05 5817 0 0 2541.42 8358.42 Stayed +8406-LNMHF Male 75 Yes 0 Temecula 92592 33.507255 -117.029473 10 59 None Yes 4.21 No Yes Fiber Optic 21 Yes Yes Yes No No No No Yes One Year Yes Credit Card 82.95 4903.15 0 0 248.39 5151.54 Stayed +8409-WQJUX Female 37 No 0 Arcata 95521 40.839958 -124.003757 0 25 Offer C No Yes Cable 29 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 54.2 1423.15 0 0 0 1423.15 Stayed +8410-BGQXN Male 26 No 0 Angels Camp 95222 38.071327 -120.632221 0 4 None Yes 22.54 No No Month-to-Month No Credit Card 19.4 93.4 0 0 90.16 183.56 Stayed +8413-VONUO Male 34 No 0 Grimes 95950 39.033058 -121.895718 0 2 None Yes 16.76 No Yes Fiber Optic 27 No Yes No No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 95.65 167.3 0 0 33.52 200.82 Churned Dissatisfaction Limited range of services +8413-YNHNV Male 42 No 0 Oakland 94603 37.739113 -122.175602 0 69 None Yes 47.43 Yes Yes DSL 22 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 90.65 6322.1 0 0 3272.67 9594.77 Stayed +8414-MYSHR Male 79 No 0 Arcadia 91007 34.128284 -118.047732 0 5 None Yes 4.59 No Yes Fiber Optic 11 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 91.4 449.75 0 0 22.95 472.7 Churned Dissatisfaction Network reliability +8414-OOEEL Male 48 No 2 Oakland 94606 37.792489 -122.244314 0 66 Offer A Yes 12.48 No Yes DSL 23 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 79.5 5196.1 0 0 823.68 6019.78 Stayed +8417-FMLZI Male 47 Yes 0 Santa Cruz 95060 36.993451 -122.098858 1 6 None Yes 26.91 No Yes Fiber Optic 6 No Yes No No No Yes Yes Yes Month-to-Month Yes Credit Card 83.55 477.55 0 0 161.46 639.01 Churned Dissatisfaction Product dissatisfaction +8417-GSODA Male 37 Yes 3 Rancho Cucamonga 91737 34.245289 -117.642503 1 28 None Yes 13.19 Yes Yes Fiber Optic 30 No No No No Yes Yes Yes Yes One Year No Bank Withdrawal 92.2 2568.15 0 0 369.32 2937.47 Stayed +8421-WZOOW Female 75 Yes 1 Rio Vista 94571 38.148862 -121.737696 8 57 None Yes 28.25 No Yes Fiber Optic 15 No Yes Yes Yes Yes No No Yes Month-to-Month Yes Credit Card 95.3 5567.45 0 0 1610.25 7177.7 Stayed +8429-XIBUM Male 44 No 0 Oakland 94618 37.84551 -122.235181 0 22 Offer D Yes 10.33 Yes Yes Fiber Optic 19 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.35 2317.1 0 0 227.26 2544.36 Churned Price Extra data charges +8430-TWCBX Female 62 Yes 0 Novato 94947 38.112166 -122.634384 0 49 None Yes 29.18 No No One Year No Credit Card 20.7 1032.05 0 0 1429.82 2461.87 Stayed +8433-WPJTV Female 76 Yes 3 French Camp 95231 37.873283 -121.292034 8 65 Offer B Yes 1.58 Yes Yes Fiber Optic 27 No No Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 103.9 6767.1 0 0 102.7 6869.8 Stayed +8433-WXGNA Male 55 No 0 Salinas 93906 36.722898 -121.633648 0 2 None Yes 42.16 No Yes Cable 2 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.7 189.2 0 0 84.32 273.52 Churned Other Don't know +8434-PNQZX Female 56 No 0 Marina Del Rey 90292 33.977468 -118.445475 0 42 Offer B Yes 20.27 Yes Yes DSL 15 No No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 78.45 3373.4 0 0 851.34 4224.74 Stayed +8434-VGEQQ Male 24 Yes 0 Guadalupe 93434 34.936 -120.594655 0 61 Offer B Yes 46.76 No No Two Year No Credit Card 20.55 1305.95 0 0 2852.36 4158.31 Stayed +8436-BJUMM Male 62 Yes 0 Albany 94706 37.890274 -122.295192 1 26 Offer C Yes 35.9 Yes Yes Cable 26 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.75 2070.6 0 0 933.4 3004 Churned Competitor Competitor offered higher download speeds +8439-LTUGF Male 51 No 0 Lake Forest 92630 33.644849 -117.684254 0 10 Offer D Yes 19.1 No No Month-to-Month Yes Credit Card 20 198.6 0 0 191 389.6 Stayed +8441-SHIPE Female 53 No 0 Glendale 91204 34.136306 -118.26036 0 67 None Yes 16.72 Yes No Two Year Yes Bank Withdrawal 25.6 1790.35 46.06 0 1120.24 2864.53 Stayed +8443-WVPSS Male 58 Yes 0 Galt 95632 38.274451 -121.259201 5 10 None Yes 43.28 No Yes Fiber Optic 12 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.85 990.9 0 0 432.8 1423.7 Churned Dissatisfaction Service dissatisfaction +8443-ZRDBZ Male 62 No 0 Fontana 92336 34.136367 -117.460803 0 4 None Yes 42.44 Yes Yes Fiber Optic 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.05 318.9 0 0 169.76 488.66 Churned Price Long distance charges +8444-WRIDW Female 72 No 0 Thousand Oaks 91362 34.191842 -118.822796 0 66 None Yes 45.59 Yes Yes Fiber Optic 24 No Yes No No No No No No Month-to-Month Yes Credit Card 80.45 5224.35 0 140 3008.94 8373.29 Churned Attitude Attitude of support person +8445-DNBAE Male 24 No 3 Sacramento 95814 38.584505 -121.491956 0 1 Offer E Yes 43.05 Yes Yes DSL 69 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 50.05 50.05 0 0 43.05 93.1 Joined +8450-JOVAH Male 62 Yes 3 Agoura Hills 91301 34.129058 -118.759788 1 2 None Yes 5.67 Yes Yes DSL 53 Yes No No No No No No Yes Month-to-Month No Credit Card 56.7 113.55 0 0 11.34 124.89 Churned Competitor Competitor offered higher download speeds +8450-LUGUK Female 40 Yes 1 San Diego 92103 32.747484 -117.166877 5 37 None Yes 44.68 Yes No Two Year Yes Bank Withdrawal 24.1 861.85 0 0 1653.16 2515.01 Stayed +8450-UYIBU Female 77 No 0 Fresno 93703 36.768774 -119.762633 0 35 None No Yes Cable 26 No No Yes No Yes No No Yes Two Year Yes Bank Withdrawal 39.85 1434.6 0 0 0 1434.6 Stayed +8454-AATJP Female 41 No 0 Oakland 94607 37.80707 -122.297401 0 72 Offer A Yes 19.6 Yes Yes Fiber Optic 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 115.05 8405 0 0 1411.2 9816.2 Stayed +8455-HIRAQ Female 56 No 0 Carmichael 95608 38.626128 -121.328011 0 8 None Yes 10.91 No Yes DSL 16 No No No No No No No Yes Month-to-Month No Credit Card 44.45 369.3 0 0 87.28 456.58 Stayed +8456-QDAVC Male 57 No 0 Winterhaven 92283 32.852947 -114.850784 0 19 None Yes 29.55 No Yes Fiber Optic 13 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.7 1495.1 26.84 0 561.45 2029.71 Stayed +8457-XIGKN Male 46 No 0 Norco 92860 33.925833 -117.559639 0 20 Offer D Yes 29.12 No No Month-to-Month Yes Credit Card 19.6 356.15 0 0 582.4 938.55 Stayed +8461-EFQYM Female 36 No 0 San Jose 95119 37.233226 -121.78809 0 38 None Yes 46.18 Yes No One Year Yes Bank Withdrawal 24.25 914.4 35.61 0 1754.84 2633.63 Stayed +8464-EETCQ Male 45 No 0 Salinas 93905 36.667794 -121.601306 0 57 None Yes 19.69 No No Two Year No Credit Card 18.8 1094.35 0 0 1122.33 2216.68 Stayed +8465-SBRXP Male 32 Yes 2 Baldwin Park 91706 34.098275 -117.967399 1 38 None Yes 25.84 Yes Yes Fiber Optic 19 No No Yes Yes Yes No No No Two Year Yes Bank Withdrawal 94.9 3616.25 0 0 981.92 4598.17 Stayed +8466-PZBLH Male 32 Yes 3 Descanso 91916 32.912664 -116.635387 10 67 None Yes 11.31 Yes Yes Fiber Optic 57 Yes No No Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 104.6 6885.75 0 0 757.77 7643.52 Stayed +8467-WYNSR Male 62 No 0 Clayton 94517 37.881842 -121.848111 0 22 None Yes 37.11 No Yes DSL 15 Yes No No Yes No No No Yes Month-to-Month No Mailed Check 55.1 1253.15 0 0 816.42 2069.57 Stayed +8468-EHYJA Female 32 Yes 0 Palo Verde 92266 33.3249 -114.758334 0 57 Offer B Yes 12.19 Yes Yes Fiber Optic 16 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal -3 5497.05 0 0 694.83 6191.88 Stayed +8468-FZTOE Female 61 Yes 3 San Diego 92126 32.886925 -117.152162 8 72 Offer A Yes 17.21 No Yes Cable 53 Yes Yes Yes Yes No Yes Yes No Two Year Yes Bank Withdrawal 74.35 5237.4 0 50 1239.12 6526.52 Stayed +8469-SNFFH Male 40 Yes 0 San Pedro 90731 33.736387 -118.284363 0 70 None Yes 43.46 Yes Yes DSL 21 Yes Yes Yes Yes Yes No No Yes One Year No Bank Withdrawal 79.4 5528.9 0 0 3042.2 8571.1 Stayed +8473-VUVJN Male 80 No 0 Temecula 92590 33.475493 -117.219551 0 1 None Yes 39.88 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.65 73.65 0 0 39.88 113.53 Churned Attitude Attitude of service provider +8474-UMLNT Female 36 No 0 Fresno 93710 36.822715 -119.761826 0 13 Offer D Yes 28.45 No Yes DSL 30 Yes Yes No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 67.8 842.25 0 0 369.85 1212.1 Stayed +8480-PPONV Male 56 Yes 3 Guerneville 95446 38.52576 -123.013347 3 62 None Yes 40.66 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 115.55 7159.05 0 0 2520.92 9679.97 Stayed +8481-YYXWG Female 30 No 0 Hume 93628 36.807595 -118.901544 0 5 Offer E Yes 10.11 No Yes Fiber Optic 69 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.35 461.7 0 0 50.55 512.25 Churned Dissatisfaction Network reliability +8485-GJCDN Female 71 No 0 San Diego 92109 32.787836 -117.232376 0 5 None Yes 30.05 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Credit Card 69.05 318.5 0 0 150.25 468.75 Churned Competitor Competitor made better offer +8486-AYEQH Female 30 No 0 Guatay 91931 32.857946 -116.561917 0 31 None Yes 38.78 Yes Yes Fiber Optic 59 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.05 2227.8 0 0 1202.18 3429.98 Stayed +8490-BXHEO Male 67 No 0 Lucerne Valley 92356 34.508417 -116.856103 0 18 None Yes 38.79 Yes Yes Fiber Optic 14 No Yes No No No No No Yes Month-to-Month Yes Credit Card 80.55 1411.65 0 0 698.22 2109.87 Stayed +8495-LJDFO Female 76 No 0 Rancho Santa Margarita 92688 33.624654 -117.611733 0 64 None Yes 22.86 Yes Yes Fiber Optic 24 Yes No Yes Yes Yes Yes No Yes Two Year Yes Bank Withdrawal 108.95 7111.3 0 0 1463.04 8574.34 Stayed +8495-PRWFH Female 66 No 0 Waterford 95386 37.669516 -120.626964 0 42 None Yes 27 Yes Yes Cable 30 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 55.65 2421.75 0 0 1134 3555.75 Stayed +8496-DMZUK Male 62 No 0 Soulsbyville 95372 37.990574 -120.261821 0 30 Offer C Yes 7.19 Yes Yes Fiber Optic 18 Yes Yes Yes No No No No Yes One Year No Bank Withdrawal 90.4 2820.65 0 0 215.7 3036.35 Stayed +8496-EJAUI Male 47 No 0 Tujunga 91042 34.296574 -118.244839 0 19 Offer D Yes 1.79 No Yes Fiber Optic 14 No Yes No No No No No No Month-to-Month Yes Credit Card 73.85 1424.5 0 130 34.01 1588.51 Churned Attitude Attitude of support person +8498-XXGWA Female 63 Yes 0 Malibu 90265 34.074572 -118.831181 7 65 None Yes 19.99 No Yes DSL 26 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 55.15 3673.15 0 0 1299.35 4972.5 Stayed +8499-BRXTD Male 28 No 0 Kernville 93238 35.852892 -118.397782 0 18 Offer D Yes 38.73 No No One Year No Credit Card 20.1 401.85 0 0 697.14 1098.99 Stayed +8510-AWCXC Female 69 No 0 Novato 94945 38.135897 -122.563683 0 13 Offer D Yes 7.22 Yes Yes Fiber Optic 28 Yes No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.8 1308.1 0 0 93.86 1401.96 Churned Attitude Attitude of support person +8510-BBWMU Female 40 No 0 Stonyford 95979 39.288127 -122.415841 0 41 None Yes 37.46 No No One Year Yes Credit Card 19.75 806.95 0 0 1535.86 2342.81 Stayed +8510-TMWYB Female 61 Yes 3 Sacramento 95814 38.584505 -121.491956 9 54 None Yes 23.02 Yes Yes Cable 21 No Yes Yes No No No No Yes Two Year Yes Bank Withdrawal 59.8 3246.45 0 0 1243.08 4489.53 Stayed +8512-WIWYV Male 20 No 0 Kirkwood 95646 38.631489 -120.015167 0 32 None Yes 36.78 No No One Year No Credit Card -6 707.5 0 0 1176.96 1884.46 Stayed +8513-OLYGY Male 50 Yes 0 Fortuna 95540 40.584991 -124.121504 8 72 None Yes 27.59 Yes Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 115.8 8332.15 0 0 1986.48 10318.63 Stayed +8514-VZHEB Male 35 Yes 2 Travis Afb 94535 38.265899 -121.939461 10 59 Offer B Yes 18.75 No No Two Year No Credit Card 19.5 1147.85 0 0 1106.25 2254.1 Stayed +8515-OCTJS Female 61 No 0 Lemoore 93245 36.303666 -119.825657 0 25 Offer C Yes 19.75 Yes No Two Year No Credit Card 24.75 692.1 0 0 493.75 1185.85 Churned Competitor Competitor made better offer +8519-IMDHU Male 74 Yes 0 Alderpoint 95511 40.166028 -123.584144 1 15 None Yes 45.25 Yes Yes Cable 22 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 85.6 1345.55 0 0 678.75 2024.3 Churned Competitor Competitor had better devices +8519-QJGJD Female 42 No 0 Twain 95984 40.022184 -121.062384 0 14 Offer D Yes 18.74 No Yes Cable 20 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 75.35 1025.95 0 0 262.36 1288.31 Churned Attitude Attitude of service provider +8532-UEFWH Male 61 Yes 2 Huntington Beach 92649 33.721917 -118.043237 6 52 Offer B Yes 49.51 Yes No Two Year No Mailed Check 25.75 1345.85 0 0 2574.52 3920.37 Stayed +8535-SFUTN Male 21 No 0 Moreno Valley 92555 33.907361 -117.109972 0 61 Offer B Yes 36.05 Yes Yes Fiber Optic 73 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 106.45 6300.15 0 0 2199.05 8499.2 Stayed +8540-ZQGEA Female 58 Yes 0 Playa Del Rey 90293 33.947305 -118.439841 1 54 Offer B Yes 32.72 No No Two Year No Credit Card 20.05 1102.4 0 0 1766.88 2869.28 Stayed +8541-QVFKM Female 22 No 0 Long Beach 90807 33.830099 -118.182239 0 8 None Yes 17.3 Yes Yes Fiber Optic 41 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.5 632.2 0 0 138.4 770.6 Stayed +8543-MSDMF Male 36 No 0 Coachella 92236 33.680031 -116.171678 0 3 Offer E Yes 44.42 No Yes Cable 6 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 77.4 206.15 0 0 133.26 339.41 Joined +8544-GOQSH Female 51 No 0 Pacoima 91331 34.255442 -118.421314 0 14 Offer D Yes 1.69 No Yes Fiber Optic 21 No Yes No Yes No No No Yes Month-to-Month Yes Credit Card 80.05 1112.3 0 0 23.66 1135.96 Stayed +8544-JNBOX Male 31 No 0 Weimar 95736 39.00978 -120.978273 0 72 Offer A Yes 23.43 No No Two Year Yes Credit Card 20.8 1521.2 0 0 1686.96 3208.16 Stayed +8547-NSBBO Male 62 No 0 San Pedro 90731 33.736387 -118.284363 0 35 Offer C Yes 39.87 Yes Yes Fiber Optic 23 Yes Yes Yes Yes No No No No Month-to-Month Yes Credit Card 96.75 3403.4 0 130 1395.45 4928.85 Stayed +8548-AWOFC Male 21 Yes 0 Huntington Beach 92647 33.723579 -118.005441 4 66 None Yes 7.67 Yes Yes DSL 69 No No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 63.85 4264.6 0 0 506.22 4770.82 Stayed +8550-XSXUQ Male 41 Yes 0 Cottonwood 96022 40.336392 -122.448533 7 48 Offer B Yes 38.82 Yes Yes Cable 8 No Yes Yes No No Yes Yes Yes One Year Yes Credit Card 70.55 3420.5 0 0 1863.36 5283.86 Stayed +8552-OBVRU Female 79 Yes 3 Ivanhoe 93235 36.385818 -119.224243 6 48 None Yes 13.4 No Yes Fiber Optic 75 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.5 5068.05 0 0 643.2 5711.25 Stayed +8559-CIZFV Male 34 Yes 0 Annapolis 95412 38.731055 -123.316553 1 21 Offer D Yes 17.57 Yes Yes Cable 14 Yes Yes No Yes Yes No No No One Year No Mailed Check 77.5 1625 18.39 80 368.97 2055.58 Churned Other Don't know +8559-WNQZS Male 37 No 0 Atwater 95301 37.321233 -120.656354 0 1 Offer E Yes 43.82 No No Two Year No Credit Card 20.45 20.45 0 0 43.82 64.27 Joined +8561-NMTBD Female 20 Yes 3 Lawndale 90260 33.88856 -118.351813 3 67 None Yes 20.41 Yes Yes Fiber Optic 52 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 112.35 7388.45 0 0 1367.47 8755.92 Stayed +8562-GHPPI Female 50 No 0 San Leandro 94577 37.717196 -122.159338 0 1 None Yes 11.96 No No Month-to-Month No Credit Card 19.8 19.8 0 0 11.96 31.76 Joined +8563-IIOXK Male 24 Yes 0 Duarte 91010 34.145695 -117.95982 4 7 Offer E Yes 36.14 No Yes DSL 85 Yes No No No No No Yes Yes One Year Yes Bank Withdrawal 49.75 331.3 0 0 252.98 584.28 Churned Competitor Competitor offered higher download speeds +8563-OYMQY Male 49 No 0 Covina 91722 34.097345 -117.906736 0 17 Offer D Yes 34.98 No Yes Fiber Optic 21 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 90.95 1612.2 0 0 594.66 2206.86 Stayed +8564-LDKFL Male 37 Yes 0 Big Bar 96010 40.775272 -123.287414 1 40 Offer B Yes 29.46 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106 4178.65 47.02 0 1178.4 5310.03 Stayed +8565-CLBZW Male 23 No 0 San Diego 92117 32.825086 -117.199424 0 24 None Yes 27.97 Yes Yes Fiber Optic 58 No No Yes No Yes No Yes Yes Month-to-Month Yes Mailed Check 89.85 2165.05 0 0 671.28 2836.33 Churned Competitor Competitor made better offer +8565-HBFNN Male 51 Yes 0 Los Altos 94024 37.352911 -122.093002 8 69 Offer A Yes 33.37 Yes Yes Fiber Optic 24 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Credit Card 107.2 7317.1 0 0 2302.53 9619.63 Stayed +8565-WUXZU Male 77 Yes 0 Vina 96092 39.955164 -122.018567 7 72 None Yes 5.51 No Yes Fiber Optic 2 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 84.8 6141.65 0 0 396.72 6538.37 Stayed +8566-YPRGL Female 57 No 0 Long Beach 90806 33.802664 -118.179971 0 1 Offer E Yes 33.02 No No Month-to-Month Yes Credit Card 19.5 19.5 0 0 33.02 52.52 Joined +8570-KLJYJ Female 40 No 0 Arroyo Grande 93420 35.176236 -120.483243 0 36 None Yes 25.95 Yes Yes DSL 21 Yes No No No No No No Yes One Year No Credit Card 54.45 1893.5 0 0 934.2 2827.7 Stayed +8571-ZCMCX Female 37 Yes 2 Fresno 93706 36.654614 -119.903674 1 47 None No Yes DSL 25 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 60 2768.65 0 0 0 2768.65 Stayed +8573-CGOCC Male 48 No 0 Stockton 95215 37.946282 -121.139499 0 16 None Yes 24.79 No No Month-to-Month No Credit Card 19.75 294.9 0 0 396.64 691.54 Stayed +8573-JGCZW Male 27 No 0 Idyllwild 92549 33.755039 -116.741796 0 17 None Yes 47.79 No No One Year Yes Bank Withdrawal 19.65 351.55 0 0 812.43 1163.98 Stayed +8577-QSOCG Female 54 Yes 1 Berkeley 94703 37.863843 -122.275684 9 38 None Yes 26.84 No No Two Year Yes Credit Card 20.2 746.05 0 0 1019.92 1765.97 Stayed +8580-AECUZ Male 65 No 0 San Diego 92130 32.957195 -117.202542 0 1 None Yes 42.3 No Yes Fiber Optic 16 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.1 79.1 0 0 42.3 121.4 Churned Competitor Competitor made better offer +8580-QVLOC Female 78 Yes 0 Merced 95348 37.40122 -120.514191 0 72 None Yes 25.77 Yes Yes DSL 6 Yes Yes Yes Yes Yes Yes No Yes Two Year No Credit Card 92.45 6440.25 0 0 1855.44 8295.69 Churned Competitor Competitor made better offer +8582-KRHPJ Male 51 No 0 Moraga 94556 37.827946 -122.107185 0 50 Offer B No Yes DSL 20 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 35 1782.4 0 0 0 1782.4 Stayed +8584-KMVXD Female 64 No 0 Calistoga 94515 38.629618 -122.593216 0 8 Offer E Yes 11.2 No Yes Fiber Optic 17 No Yes No No No No No No Month-to-Month No Bank Withdrawal 75.6 535.55 0 10 89.6 635.15 Stayed +8587-XYZSF Male 60 No 0 Bellflower 90706 33.887676 -118.127289 0 67 Offer A Yes 32.58 No Yes DSL 8 No No No Yes No No No Yes Two Year No Bank Withdrawal 50.55 3260.1 0 0 2182.86 5442.96 Stayed +8590-OHDIW Female 52 Yes 3 Garden Grove 92843 33.764018 -117.931507 1 38 Offer C Yes 44.32 No No One Year No Credit Card 20.3 749.35 10.65 0 1684.16 2422.86 Stayed +8590-YFFQO Male 24 Yes 0 Morgan Hill 95037 37.161544 -121.649371 1 70 Offer A Yes 1.63 No Yes DSL 41 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 64.95 4523.25 42.89 0 114.1 4594.46 Stayed +8591-NXRCV Female 47 No 0 Malibu 90265 34.074572 -118.831181 0 41 Offer B Yes 31.08 Yes Yes DSL 12 Yes No Yes Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 74.65 3090.65 0 100 1274.28 4464.93 Stayed +8591-TKMZH Male 40 Yes 3 Claremont 91711 34.127621 -117.717863 1 59 Offer B Yes 46.1 Yes Yes Fiber Optic 57 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 111.1 6555.2 0 0 2719.9 9275.1 Stayed +8592-PLTMQ Female 53 No 0 Fontana 92335 34.087558 -117.464096 0 64 Offer B Yes 4.03 Yes No One Year No Mailed Check 24.7 1642.75 0 0 257.92 1900.67 Stayed +8593-WHYHV Male 46 No 0 Los Angeles 90047 33.958149 -118.308441 0 3 Offer E Yes 14.28 Yes Yes Fiber Optic 21 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.3 264.8 0 0 42.84 307.64 Churned Other Don't know +8595-SIZNC Female 69 Yes 0 Los Angeles 90026 34.078991 -118.263804 5 22 Offer D Yes 15.27 Yes No One Year No Bank Withdrawal 25.6 548.8 0 0 335.94 884.74 Stayed +8597-CTXVJ Male 31 No 1 Jenner 95450 38.505995 -123.187019 0 70 None Yes 26.62 Yes Yes Cable 19 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 64.95 4551.5 20.87 0 1863.4 6394.03 Stayed +8597-CWYHH Male 50 No 0 Torrance 90502 33.833181 -118.292062 0 43 None Yes 41.22 Yes Yes Fiber Optic 7 No No No No Yes Yes Yes Yes One Year No Credit Card 94.35 3921.3 0 0 1772.46 5693.76 Stayed +8601-QACRS Female 54 No 0 Fallbrook 92028 33.362575 -117.299644 0 5 Offer E Yes 37.1 Yes Yes Cable 2 No No No No No No No No Month-to-Month Yes Mailed Check 50.6 249.95 0 20 185.5 455.45 Churned Competitor Competitor made better offer +8603-IJWDN Male 41 No 0 Pinole 94564 37.996462 -122.293716 0 1 Offer E Yes 5.43 Yes Yes Fiber Optic 18 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.6 86.6 0 0 5.43 92.03 Churned Competitor Competitor offered higher download speeds +8605-ITULD Female 21 No 0 Crescent Mills 95934 40.080342 -120.957805 0 1 None Yes 5.1 No No Month-to-Month No Credit Card 19.55 19.55 0 0 5.1 24.65 Joined +8606-CIQUL Male 77 Yes 1 Temecula 92591 33.540604 -117.10909 1 72 Offer A Yes 30.78 Yes Yes Fiber Optic 17 Yes Yes Yes Yes Yes Yes No No Two Year Yes Credit Card 115.75 8399.15 0 110 2216.16 10725.31 Stayed +8606-OEGQZ Female 45 No 2 Escalon 95320 37.818543 -121.006907 0 18 Offer D Yes 30.22 Yes No Two Year No Credit Card 25.3 454.65 0 0 543.96 998.61 Stayed +8608-OZTLB Male 59 Yes 3 Applegate 95703 38.983388 -120.988814 4 38 None Yes 31.45 No Yes DSL 76 Yes Yes Yes Yes Yes No No Yes One Year No Bank Withdrawal 74.05 2802.3 0 0 1195.1 3997.4 Stayed +8610-WFCJF Female 53 Yes 0 Palo Alto 94303 37.45809 -122.115398 2 49 None Yes 49.63 Yes Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.6 4783.5 0 0 2431.87 7215.37 Churned Competitor Competitor offered higher download speeds +8610-ZIKJJ Female 57 Yes 2 Tujunga 91042 34.296574 -118.244839 2 2 None Yes 35.42 No No One Year No Credit Card 20.3 31.9 0 0 70.84 102.74 Joined +8612-GXIDD Male 55 Yes 3 San Bernardino 92404 34.183286 -117.221722 8 12 Offer D Yes 44.12 Yes No Two Year Yes Bank Withdrawal 25.4 313 0 0 529.44 842.44 Stayed +8614-VGMMV Female 33 No 0 Riverside 92503 33.890046 -117.455583 0 15 None Yes 9.71 Yes Yes DSL 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.1 679.55 0 0 145.65 825.2 Churned Competitor Competitor had better devices +8617-ENBDS Male 29 No 0 Helendale 92342 34.757783 -117.33997 0 3 None Yes 27.34 No Yes Fiber Optic 71 No No Yes No No No No No Month-to-Month Yes Credit Card 73.6 232.5 0 10 82.02 324.52 Joined +8619-IJNDK Female 64 Yes 0 Santa Ana 92703 33.748635 -117.906125 10 71 None Yes 4.71 No Yes DSL 29 Yes Yes Yes Yes No No No Yes Two Year No Credit Card -10 4492.9 0 0 334.41 4827.31 Stayed +8620-RJPZN Female 27 No 0 Los Altos 94022 37.349546 -122.134356 0 1 None Yes 45.86 No No Month-to-Month No Bank Withdrawal 20.7 20.7 0 0 45.86 66.56 Joined +8621-MNIHH Female 75 Yes 0 Madison 95653 38.674276 -121.961866 1 34 None Yes 2.88 Yes Yes Fiber Optic 4 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 94.25 3217.55 0 0 97.92 3315.47 Churned Competitor Competitor had better devices +8622-ZLFKO Female 56 Yes 0 Fresno 93710 36.822715 -119.761826 1 6 None Yes 23.35 Yes Yes Fiber Optic 8 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.75 512.25 0 0 140.1 652.35 Stayed +8623-TMRBY Male 80 Yes 0 Chula Vista 91915 32.605012 -116.97595 2 51 Offer B Yes 43.58 Yes Yes Cable 22 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 84.2 4146.05 0 0 2222.58 6368.63 Churned Competitor Competitor offered more data +8623-ULFNQ Female 79 No 0 Cerritos 90703 33.8681 -118.067402 0 26 None Yes 12.09 Yes Yes DSL 15 No No No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 66.05 1652.4 47.73 0 314.34 1919.01 Stayed +8624-GIOUT Female 40 No 0 Seeley 92273 32.790282 -115.689559 0 49 Offer B Yes 35.87 Yes Yes DSL 30 Yes Yes No No No No No Yes Month-to-Month Yes Credit Card 59.75 2934.3 0 0 1757.63 4691.93 Churned Other Don't know +8625-AZYZY Male 51 Yes 0 Anza 92539 33.527605 -116.666551 2 24 Offer C Yes 3 Yes Yes Fiber Optic 15 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.65 2542.45 0 0 72 2614.45 Churned Competitor Competitor made better offer +8626-PTQGE Male 62 No 0 Escondido 92026 33.21846 -117.116916 0 69 None No Yes Cable 18 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 60.05 4176.7 41.21 0 0 4135.49 Stayed +8626-XHBIE Male 48 No 3 Riverdale 93656 36.452211 -119.94575 0 56 Offer B Yes 22.47 Yes No Two Year Yes Credit Card 24.8 1424.2 0 0 1258.32 2682.52 Stayed +8627-EHGIP Male 38 No 0 Sacramento 95838 38.646096 -121.442433 0 44 Offer B No Yes Cable 4 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 53.95 2375.4 0 0 0 2375.4 Churned Competitor Competitor offered more data +8627-ZYGSZ Male 32 Yes 0 Compton 90220 33.88151 -118.234451 8 47 Offer B Yes 39.52 Yes Yes Fiber Optic 30 No Yes No No No No No Yes One Year Yes Bank Withdrawal 78.9 3650.35 0 0 1857.44 5507.79 Stayed +8628-MFKAX Female 79 Yes 0 San Pablo 94806 37.980269 -122.342635 6 72 Offer A Yes 14.75 Yes Yes Fiber Optic 16 Yes Yes Yes Yes Yes Yes No Yes Two Year Yes Credit Card 116.75 8277.05 0 0 1062 9339.05 Stayed +8630-FJLIB Female 35 No 0 San Jose 95130 37.277592 -121.986477 0 18 Offer D Yes 34.12 No Yes Fiber Optic 20 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.8 1221.65 0 0 614.16 1835.81 Stayed +8630-QSGXK Male 39 Yes 0 Pinon Hills 92372 34.459322 -117.629729 10 51 Offer B Yes 9.99 Yes Yes DSL 5 No No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 75.2 3901.25 0 0 509.49 4410.74 Stayed +8631-NBHFZ Male 71 Yes 0 Running Springs 92382 34.186211 -117.07683 1 66 None Yes 30.03 Yes Yes DSL 15 Yes Yes Yes Yes Yes No No No Two Year No Credit Card 79.4 5154.6 0 150 1981.98 7286.58 Churned Competitor Competitor offered higher download speeds +8631-WUXGY Female 26 No 2 Magalia 95954 39.933852 -121.584371 0 46 None Yes 17.51 No Yes Fiber Optic 85 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.8 4391.25 0 0 805.46 5196.71 Stayed +8631-XVRZL Male 40 No 0 Kyburz 95720 38.766036 -120.209673 0 9 Offer E Yes 48.61 No No One Year Yes Mailed Check 20.15 163.7 0 0 437.49 601.19 Stayed +8634-CILSZ Male 52 No 0 San Diego 92109 32.787836 -117.232376 0 69 Offer A Yes 20.44 Yes Yes Fiber Optic 3 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.7 7220.35 0 0 1410.36 8630.71 Churned Competitor Competitor made better offer +8634-MPHTR Male 68 Yes 0 Forbestown 95941 39.531028 -121.24807 1 47 None Yes 8.97 Yes Yes Fiber Optic 19 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 100.05 4871.05 0 0 421.59 5292.64 Churned Attitude Attitude of support person +8637-XJIVR Female 34 No 3 Marina Del Rey 90292 33.977468 -118.445475 0 12 None Yes 25.34 Yes Yes Fiber Optic 56 Yes No No No No No No No Month-to-Month Yes Bank Withdrawal 78.95 927.35 0 80 304.08 1311.43 Churned Attitude Attitude of support person +8639-NHQEI Female 26 Yes 3 Seiad Valley 96086 41.924174 -123.260788 9 72 None Yes 11.85 Yes Yes Fiber Optic 59 Yes Yes No No Yes No No Yes Two Year Yes Bank Withdrawal 95.9 6954.15 0 0 853.2 7807.35 Stayed +8640-SDGKB Male 39 No 0 Los Angeles 90066 34.002028 -118.430656 0 4 None Yes 28.89 No Yes DSL 3 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 74.4 299.7 0 0 115.56 415.26 Churned Attitude Attitude of support person +8642-GVWRF Female 25 Yes 0 Capitola 95010 36.977025 -121.952864 1 2 None Yes 28.86 No Yes Fiber Optic 26 No Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 79.7 165 0 0 57.72 222.72 Churned Competitor Competitor had better devices +8644-XLFBW Male 65 No 0 Lake Elsinore 92532 33.705836 -117.318204 0 1 Offer E Yes 28.46 No Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 71.65 71.65 0 0 28.46 100.11 Churned Competitor Competitor offered more data +8644-XYTSV Male 37 Yes 0 Ballico 95303 37.4695 -120.672724 1 42 Offer B No Yes DSL 7 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 40.15 1626.05 0 0 0 1626.05 Stayed +8645-KOMJQ Male 20 Yes 2 Orosi 93647 36.600185 -119.175655 1 69 Offer A Yes 49.16 Yes Yes DSL 48 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 81.95 5601.4 0 0 3392.04 8993.44 Stayed +8645-KWHJO Male 47 No 0 San Gabriel 91776 34.089927 -118.095645 0 14 Offer D No Yes DSL 4 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55 771.95 0 0 0 771.95 Stayed +8646-JCOMS Female 43 Yes 0 Maywood 90270 33.988572 -118.186565 6 66 Offer A Yes 11.72 Yes Yes Fiber Optic 20 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 90.55 6130.95 0 0 773.52 6904.47 Stayed +8647-SDTWQ Male 59 Yes 2 Hood 95639 38.375325 -121.507935 4 57 Offer B Yes 49.95 Yes Yes Fiber Optic 22 No No No No No No No No Month-to-Month Yes Bank Withdrawal 74.3 4018.35 0 70 2847.15 6935.5 Stayed +8648-PFRMP Female 71 No 0 Ferndale 95536 40.4785 -124.301372 0 14 None No Yes Cable 5 No No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 46.35 672.7 0 0 0 672.7 Stayed +8650-RHRKE Male 27 No 0 Oakdale 95361 37.785033 -120.776141 0 4 Offer E No Yes DSL 48 No No Yes No No No Yes Yes Month-to-Month Yes Bank Withdrawal 29.65 118.5 0 0 0 118.5 Churned Dissatisfaction Limited range of services +8651-ENBZX Female 68 No 0 Grizzly Flats 95636 38.636102 -120.522149 0 60 None Yes 34.39 Yes Yes Fiber Optic 17 No No Yes Yes Yes Yes No No One Year Yes Bank Withdrawal 106 6441.4 0 110 2063.4 8614.8 Churned Price Long distance charges +8652-YHIYU Female 30 No 3 San Jose 95125 37.294926 -121.894763 0 16 Offer D Yes 27.23 Yes Yes Fiber Optic 69 No No No Yes No No No Yes One Year Yes Credit Card 79.5 1264.2 0 0 435.68 1699.88 Stayed +8654-DHAOW Female 47 No 0 Burson 95225 38.183918 -120.898817 0 2 Offer E Yes 21.3 Yes Yes DSL 7 No Yes No No No No No No Month-to-Month No Credit Card 54.15 101.65 0 10 42.6 154.25 Joined +8659-HDIYE Female 68 No 0 Los Angeles 90067 34.057496 -118.413959 0 64 None Yes 27.7 Yes Yes DSL 21 No Yes Yes Yes No Yes No Yes Two Year No Credit Card 74.65 4869.35 47.04 0 1772.8 6595.11 Stayed +8659-IOOPU Female 25 Yes 2 Moss Landing 95039 36.863303 -121.781632 4 71 Offer A Yes 32.16 Yes Yes Fiber Optic 59 Yes No Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 100.45 7159.7 16.12 0 2283.36 9426.94 Stayed +8660-BUETV Female 37 No 0 Riverside 92501 33.994676 -117.372498 0 3 None Yes 34.89 No Yes Cable 13 No No No No No No No No Month-to-Month No Credit Card 44.75 148.05 0 10 104.67 262.72 Joined +8661-BOYNW Female 38 Yes 0 Tollhouse 93667 36.993666 -119.348267 1 72 Offer A Yes 5.25 Yes Yes DSL 28 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 84.4 6096.45 0 0 378 6474.45 Stayed +8663-UPDGF Female 54 No 0 Whittier 90605 33.960891 -118.032222 0 26 Offer C Yes 25.4 Yes Yes DSL 10 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 69.5 1800.05 0 0 660.4 2460.45 Stayed +8665-UTDHZ Male 27 Yes 0 Los Angeles 90029 34.089953 -118.294824 1 1 None No Yes DSL 58 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 30.2 30.2 0 0 0 30.2 Churned Competitor Competitor had better devices +8668-KNZTI Male 42 No 0 Sacramento 95834 38.646209 -121.52446 0 52 None Yes 47.9 No Yes DSL 3 Yes No Yes No No No No Yes One Year No Bank Withdrawal 53.75 2790.65 43.12 0 2490.8 5238.33 Stayed +8670-ERCJH Male 33 No 0 Portola Valley 94028 37.369709 -122.215844 0 72 Offer A Yes 2.56 Yes Yes Fiber Optic 25 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 113.4 8164.1 0 0 184.32 8348.42 Stayed +8670-MEFCP Female 23 Yes 2 Tranquillity 93668 36.635661 -120.288644 7 36 None Yes 40.54 Yes Yes Cable 59 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 92.9 3379.25 0 0 1459.44 4838.69 Stayed +8671-KKKOS Female 50 Yes 0 Newman 95360 37.343846 -121.039391 3 46 Offer B No Yes DSL 30 Yes Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 45.55 2062.15 0 0 0 2062.15 Stayed +8672-OAUPW Male 48 No 0 Corona 92883 33.762351 -117.488725 0 51 None Yes 36.59 No Yes DSL 20 No No No Yes No No No Yes One Year No Credit Card 47.85 2356.75 18.39 0 1866.09 4204.45 Stayed +8676-OOQEJ Male 52 No 0 Amboy 92304 34.559882 -115.637164 0 4 None No Yes Cable 22 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 30.5 118.4 0 0 0 118.4 Stayed +8676-TRMJS Male 27 No 0 Torrance 90504 33.867257 -118.330794 0 3 None Yes 34.49 Yes Yes Fiber Optic 52 No No No No No No Yes Yes Month-to-Month No Credit Card 75 209.1 0 0 103.47 312.57 Churned Dissatisfaction Limited range of services +8677-HDZEE Female 42 No 0 Mountain Center 92561 33.638645 -116.55783 0 56 Offer B Yes 2.5 Yes Yes Fiber Optic 3 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.45 5916.95 0 0 140 6056.95 Stayed +8679-JOEVF Female 75 No 0 Sacramento 95838 38.646096 -121.442433 0 16 None Yes 36.83 No Yes DSL 16 No No No Yes Yes No No Yes Month-to-Month No Bank Withdrawal 59.4 1023.9 0 0 589.28 1613.18 Churned Price Price too high +8679-LZBMD Male 30 Yes 0 North Fork 93643 37.244307 -119.470256 7 44 None Yes 23.75 No Yes Fiber Optic 53 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 90.65 3974.15 0 0 1045 5019.15 Stayed +8680-CGLTP Male 35 No 0 Nicasio 94946 38.065359 -122.665566 0 29 Offer C Yes 8 No Yes DSL 9 Yes Yes No Yes No No No No One Year Yes Bank Withdrawal 58.75 1696.2 0 50 232 1978.2 Stayed +8681-ICONS Male 20 Yes 1 Sacramento 95822 38.512569 -121.495184 5 29 None Yes 24.64 No No Month-to-Month Yes Mailed Check 20.65 654.85 0 0 714.56 1369.41 Stayed +8685-WHQPW Female 79 No 0 San Diego 92110 32.76501 -117.19938 0 22 None Yes 5.09 Yes Yes Fiber Optic 23 No No No No No No No No Month-to-Month Yes Bank Withdrawal 74.4 1692.6 0 0 111.98 1804.58 Churned Competitor Competitor had better devices +8687-BAFGU Male 34 No 0 Clovis 93612 36.814539 -119.711868 0 1 Offer E Yes 23.7 No Yes Fiber Optic 25 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 74 74 0 0 23.7 97.7 Joined +8690-UPCZI Male 26 Yes 2 Los Angeles 90004 34.076259 -118.310715 5 29 Offer C Yes 36.7 Yes Yes DSL 69 Yes No No Yes Yes No No No One Year No Bank Withdrawal 69.05 1958.45 0 40 1064.3 3062.75 Stayed +8690-ZVLCL Female 49 Yes 1 Los Angeles 90038 34.088017 -118.327168 10 68 None Yes 43.51 Yes Yes DSL 22 Yes Yes Yes Yes Yes Yes Yes No Two Year No Credit Card 88 6161.9 0 40 2958.68 9160.58 Stayed +8695-ARGXZ Male 66 Yes 0 Fresno 93722 36.78979 -119.929894 1 34 None Yes 2.07 Yes Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.55 2425.4 0 0 70.38 2495.78 Stayed +8695-WDYEA Male 32 No 0 Chico 95928 39.681488 -121.83721 0 1 None Yes 39.3 No Yes DSL 26 Yes No No No No No No Yes Month-to-Month No Credit Card 51.25 51.25 0 0 39.3 90.55 Joined +8696-JKZNU Female 78 No 0 Anderson 96007 40.448632 -122.306657 0 37 Offer C Yes 26.95 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 76.25 2841.55 0 0 997.15 3838.7 Churned Other Don't know +8699-ASUFO Male 72 Yes 0 Nuevo 92567 33.82769 -117.102244 1 7 None Yes 8.92 Yes Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Credit Card 74.4 527.9 32.46 0 62.44 557.88 Churned Attitude Attitude of service provider +8701-DGLVH Male 36 No 0 Elk Grove 95624 38.434138 -121.30587 0 51 None Yes 47.43 No No Two Year No Credit Card 20.45 1042.65 0 0 2418.93 3461.58 Stayed +8705-DWKTI Male 58 No 0 Gasquet 95543 41.867908 -123.794144 0 52 None Yes 5.92 No Yes Fiber Optic 23 No No Yes No No Yes Yes No Month-to-Month Yes Credit Card 83.8 4331.4 0 70 307.84 4709.24 Stayed +8705-WZCYL Male 40 No 0 Encinitas 92024 33.054579 -117.25665 0 1 Offer E Yes 27.46 No Yes DSL 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.8 44.8 0 0 27.46 72.26 Joined +8706-HRADD Male 29 No 0 Sunnyvale 94087 37.3511 -122.037311 0 21 Offer D No Yes DSL 26 Yes No No Yes Yes No No Yes Month-to-Month Yes Credit Card 43.55 1011.5 0 0 0 1011.5 Stayed +8707-HOEDG Female 26 Yes 3 Palmdale 93552 34.557711 -118.029441 4 70 None Yes 5.51 Yes Yes Fiber Optic 85 No Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 110.2 7689.8 0 150 385.7 8225.5 Stayed +8707-RMEZH Female 67 Yes 0 Tecate 91980 32.587557 -116.636816 6 69 None Yes 34.55 No Yes Fiber Optic 19 Yes Yes No No No Yes No Yes One Year No Credit Card 87.3 6055.55 0 0 2383.95 8439.5 Stayed +8708-XPXHZ Female 25 Yes 0 Castella 96017 41.121108 -122.336613 1 42 None Yes 6.84 Yes Yes Fiber Optic 27 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.2 4186.3 0 0 287.28 4473.58 Churned Competitor Competitor had better devices +8709-KRDVL Female 44 No 0 Scott Bar 96085 41.737962 -123.07557 0 33 None Yes 16.57 Yes Yes Fiber Optic 30 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100 3320.6 0 0 546.81 3867.41 Stayed +8710-YGLWG Male 44 No 0 North Hills 91343 34.238802 -118.482296 0 1 Offer E Yes 15.76 No Yes DSL 13 No No No No No No No Yes Month-to-Month Yes Credit Card 44.9 44.9 0 0 15.76 60.66 Joined +8711-LOBKY Male 50 Yes 1 Navarro 95463 39.182916 -123.552571 2 59 None Yes 41.19 No No Two Year No Credit Card 19.85 1188.25 0 0 2430.21 3618.46 Stayed +8713-IGZSO Male 50 No 0 Salinas 93906 36.722898 -121.633648 0 2 Offer E Yes 40.25 Yes No Month-to-Month No Credit Card 24.85 62 0 0 80.5 142.5 Joined +8714-CTZJW Female 24 No 0 Pilot Hill 95664 38.803731 -121.043799 0 4 Offer E Yes 19.84 No Yes Fiber Optic 73 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 82.85 319.6 0 0 79.36 398.96 Stayed +8714-EUHJO Female 39 Yes 0 Castella 96017 41.121108 -122.336613 1 31 None Yes 38.67 Yes Yes Cable 13 No Yes No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 91.15 2995.45 0 0 1198.77 4194.22 Churned Dissatisfaction Poor expertise of online support +8715-KKTFG Female 63 Yes 0 Roseville 95661 38.736685 -121.251984 6 61 Offer B Yes 18.03 Yes Yes Fiber Optic 22 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 103.3 6518.35 0 0 1099.83 7618.18 Stayed +8717-VCTXJ Male 32 No 0 Santa Cruz 95065 37.031404 -121.981865 0 42 None Yes 48.41 No No One Year Yes Credit Card 19.55 839.4 12.16 0 2033.22 2860.46 Stayed +8718-PTMEZ Female 46 No 0 Lake Elsinore 92530 33.655421 -117.391751 0 13 None No Yes Cable 16 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 31.05 347.25 0 0 0 347.25 Churned Other Don't know +8720-RQSBJ Male 69 No 0 Armona 93202 36.315979 -119.710852 0 1 Offer E Yes 28.67 No Yes DSL 4 No No No No No No No Yes Two Year No Bank Withdrawal 44 44 0 0 28.67 72.67 Joined +8722-NGNBH Male 25 No 0 Walnut 91789 34.018354 -117.85492 0 5 None No Yes Cable 59 Yes No Yes Yes No No Yes Yes Month-to-Month No Credit Card 40 223.45 0 0 0 223.45 Churned Competitor Competitor had better devices +8722-PRFDV Female 21 Yes 3 Los Angeles 90042 34.11572 -118.192754 10 71 Offer A Yes 48.76 No Yes Cable 71 Yes No Yes No Yes Yes Yes Yes Two Year No Credit Card 77.55 5574.35 0 0 3461.96 9036.31 Stayed +8725-JEDFD Male 26 No 0 Calabasas 91302 34.130861 -118.68346 0 27 None Yes 34.98 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Credit Card 69.05 1793.25 22.72 0 944.46 2714.99 Stayed +8727-JQFHV Male 60 Yes 2 Dunsmuir 96025 41.212695 -122.392067 8 57 None Yes 29.64 No No Two Year No Credit Card 20.75 1123.15 0 0 1689.48 2812.63 Stayed +8727-XDPUD Male 51 No 0 Sacramento 95829 38.486502 -121.334051 0 37 None No Yes DSL 25 No No No No Yes No No No Two Year No Credit Card 35.8 1316.9 0 100 0 1416.9 Stayed +8728-SKJLR Male 45 No 0 Olancha 93549 36.296851 -117.865469 0 41 Offer B Yes 1.08 No Yes Fiber Optic 6 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 74.25 3089.1 0 0 44.28 3133.38 Stayed +8731-WBBMB Female 26 Yes 0 San Diego 92117 32.825086 -117.199424 7 26 None Yes 11.23 No Yes Cable 48 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 81.9 2078.55 44.86 0 291.98 2325.67 Stayed +8734-DKSTZ Female 20 Yes 2 Winterhaven 92283 32.852947 -114.850784 0 10 Offer D Yes 6.5 Yes Yes Fiber Optic 76 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 85.95 858.6 0 0 65 923.6 Stayed +8734-FNWVH Male 21 Yes 1 West Covina 91792 34.024405 -117.898722 6 31 None Yes 30.67 Yes Yes DSL 59 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 59.7 1825.5 0 0 950.77 2776.27 Stayed +8735-DCXNF Male 34 Yes 0 Pilot Hill 95664 38.803731 -121.043799 9 10 Offer D Yes 21.85 No Yes DSL 9 Yes No No Yes No No No Yes Month-to-Month Yes Credit Card 54.95 568.85 0 0 218.5 787.35 Stayed +8735-IJJEG Male 27 Yes 0 Guatay 91931 32.857946 -116.561917 6 14 None Yes 4.05 No Yes DSL 59 No No Yes No No No No Yes Month-to-Month No Credit Card 50.2 668.85 0 0 56.7 725.55 Stayed +8735-NBLWT Male 34 No 2 Foresthill 95631 39.031876 -120.811141 0 9 Offer E Yes 45.83 No No Month-to-Month No Credit Card 20.4 184.1 0 0 412.47 596.57 Stayed +8735-SDUFN Female 65 Yes 0 Salinas 93908 36.624338 -121.615669 5 72 Offer A Yes 8.68 Yes No Two Year No Bank Withdrawal 24.3 1778.7 0 0 624.96 2403.66 Stayed +8738-JOKAR Female 55 No 0 Covina 91722 34.097345 -117.906736 0 42 None Yes 39.32 No Yes Cable 20 Yes Yes No Yes No Yes Yes Yes One Year Yes Credit Card 67.7 2882.25 0 0 1651.44 4533.69 Stayed +8739-QOTTN Female 35 Yes 0 Avalon 90704 33.391181 -118.421305 3 2 Offer E Yes 5.42 No No Month-to-Month No Credit Card 20.35 41.85 0 0 10.84 52.69 Joined +8739-WWKDU Male 69 No 0 San Diego 92109 32.787836 -117.232376 0 25 None Yes 18.46 Yes Yes Fiber Optic 3 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.5 2196.15 0 0 461.5 2657.65 Churned Competitor Competitor had better devices +8739-XNIKG Female 29 No 0 Bakersfield 93301 35.383937 -119.020428 0 5 None Yes 48.49 Yes Yes Fiber Optic 85 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84 424.75 0 0 242.45 667.2 Stayed +8740-CRYFY Male 62 No 0 Sacramento 95823 38.475465 -121.443625 0 1 Offer E Yes 23.96 No Yes Fiber Optic 22 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.95 78.95 0 0 23.96 102.91 Churned Competitor Competitor offered higher download speeds +8740-XLHDR Male 30 No 0 Greenwood 95635 38.921333 -120.897718 0 5 None No Yes Cable 59 Yes Yes Yes Yes No No No Yes Month-to-Month Yes Mailed Check 43.25 219 0 0 0 219 Churned Dissatisfaction Network reliability +8741-LQOBK Female 27 Yes 2 Elmira 95625 38.349195 -121.902943 9 46 None No Yes DSL 52 Yes Yes No No No No Yes Yes Month-to-Month No Bank Withdrawal 35.05 1620.25 0 0 0 1620.25 Stayed +8745-PVESG Female 44 No 0 Rancho Santa Fe 92067 33.012751 -117.200617 0 57 None No Yes DSL 24 Yes No Yes Yes No No No Yes One Year Yes Credit Card 41.1 2258.25 0 0 0 2258.25 Stayed +8746-BFOAJ Male 79 No 0 Garden Grove 92845 33.782955 -118.026456 0 21 None Yes 23.23 No No One Year No Bank Withdrawal 20.5 429.55 0 0 487.83 917.38 Stayed +8746-OQQRW Male 64 No 0 Hopland 95449 38.93706 -123.118111 0 4 Offer E Yes 3.69 Yes No Month-to-Month No Credit Card 25.25 101.9 0 0 14.76 116.66 Stayed +8747-UDCOI Female 29 Yes 0 Sun City 92587 33.69887 -117.25071 7 65 Offer B Yes 48.66 No No Two Year No Bank Withdrawal 19.35 1319.95 0 0 3162.9 4482.85 Stayed +8748-HFWBO Male 49 Yes 3 Camino 95709 38.748316 -120.675512 2 19 Offer D Yes 32.47 No No One Year No Credit Card 19.9 357.7 0 0 616.93 974.63 Stayed +8749-CLJXC Male 56 No 0 Ahwahnee 93601 37.375816 -119.739935 0 1 None Yes 13.51 No No Month-to-Month No Credit Card 20.05 20.05 0 0 13.51 33.56 Joined +8749-JMNKX Male 80 Yes 0 Montebello 90640 34.015217 -118.109962 1 51 Offer B Yes 22.14 Yes Yes Fiber Optic 30 Yes No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 93.8 4750.95 0 0 1129.14 5880.09 Churned Dissatisfaction Limited range of services +8749-TZYEC Male 38 Yes 0 Yorba Linda 92887 33.884073 -117.732197 1 72 None Yes 13.72 Yes No Two Year No Credit Card 24.8 1874.3 16.26 0 987.84 2845.88 Stayed +8750-QWZAJ Female 38 Yes 2 Orange 92867 33.81859 -117.821288 1 70 Offer A Yes 48.44 No No Two Year No Bank Withdrawal 19.8 1378.75 0 0 3390.8 4769.55 Stayed +8751-EDEKA Female 56 Yes 0 Rancho Santa Fe 92091 32.99356 -117.207121 7 28 None Yes 33.09 No Yes Fiber Optic 19 No Yes Yes No No Yes Yes Yes Month-to-Month No Credit Card 89.9 2433.5 0 0 926.52 3360.02 Stayed +8752-GHJFU Male 70 Yes 0 Applegate 95703 38.983388 -120.988814 7 71 None Yes 36.6 Yes Yes Fiber Optic 10 Yes Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 92 6585.2 0 0 2598.6 9183.8 Stayed +8752-IMQOS Male 28 Yes 0 Fullerton 92832 33.868316 -117.929029 1 5 None Yes 5.2 No No One Year No Credit Card 20.1 85.1 0 0 26 111.1 Stayed +8752-STIVR Female 61 No 0 Elmira 95625 38.349195 -121.902943 0 4 None Yes 27.57 No Yes Fiber Optic 27 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79 303.15 0 0 110.28 413.43 Churned Dissatisfaction Limited range of services +8755-IWJHN Male 73 Yes 0 Honeydew 95545 40.342928 -124.063329 5 69 None Yes 49.91 Yes Yes Fiber Optic 13 No Yes Yes No No Yes Yes Yes Two Year Yes Bank Withdrawal 95.35 6382 0 0 3443.79 9825.79 Stayed +8755-OGKNA Female 33 Yes 3 Laton 93242 36.444232 -119.718285 5 57 Offer B Yes 42.14 No No Two Year No Bank Withdrawal 19.5 1167.6 19.89 0 2401.98 3549.69 Stayed +8756-RDDLT Female 53 No 0 San Leandro 94577 37.717196 -122.159338 0 68 None No Yes Cable 13 No Yes No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 44.95 3085.35 0 0 0 3085.35 Stayed +8757-TFHHJ Male 55 No 0 San Jose 95128 37.316146 -121.936285 0 1 None Yes 38.21 No Yes Cable 13 Yes No No No No No No Yes Month-to-Month Yes Credit Card 49.8 49.8 0 0 38.21 88.01 Joined +8760-ZRHKE Female 80 Yes 1 Berry Creek 95916 39.657228 -121.37778 7 71 None Yes 48.59 Yes Yes DSL 15 Yes Yes No No Yes No No Yes One Year No Bank Withdrawal 69.2 4982.5 0 0 3449.89 8432.39 Stayed +8761-NSOBC Male 41 No 0 Gridley 95948 39.346898 -121.759537 0 44 None Yes 42.92 No Yes Fiber Optic 23 No Yes No Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 100.55 4398.15 0 0 1888.48 6286.63 Churned Dissatisfaction Network reliability +8763-KIAFH Female 37 Yes 0 Whittier 90603 33.945318 -117.992066 10 27 None Yes 20.96 No No One Year Yes Credit Card 20.55 583.3 0 0 565.92 1149.22 Stayed +8766-PAFNE Male 21 Yes 0 Hayward 94545 37.62984 -122.120843 6 71 Offer A Yes 28.02 No Yes DSL 27 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 79.1 5564.85 0 0 1989.42 7554.27 Stayed +8769-KKTPH Female 44 Yes 0 Los Angeles 90066 34.002028 -118.430656 2 63 Offer B Yes 1.43 Yes Yes Fiber Optic 16 Yes No No No Yes Yes Yes Yes One Year Yes Credit Card 99.65 6311.2 0 0 90.09 6401.29 Stayed +8773-HHUOZ Female 20 No 0 Los Angeles 90032 34.078821 -118.177576 0 17 None Yes 40.55 No Yes Cable 41 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 64.7 1093.1 0 0 689.35 1782.45 Churned Competitor Competitor offered higher download speeds +8774-GSBUN Male 40 Yes 0 Compton 90222 33.912246 -118.236773 8 72 None Yes 4.15 Yes No Two Year No Credit Card 25.4 1797.1 0 0 298.8 2095.9 Stayed +8775-CEBBJ Female 40 No 0 Seeley 92273 32.790282 -115.689559 0 9 None Yes 41.92 No Yes Cable 29 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 44.2 403.35 0 0 377.28 780.63 Churned Competitor Competitor offered higher download speeds +8775-ERLNB Male 76 Yes 0 Indio 92203 33.752938 -116.230055 7 1 None Yes 17.84 Yes Yes Fiber Optic 20 No No No No No No No Yes Two Year No Bank Withdrawal 74.3 74.3 0 0 17.84 92.14 Joined +8775-LHDJH Female 77 Yes 0 San Jose 95136 37.270938 -121.851046 1 1 Offer E Yes 13.02 Yes Yes Fiber Optic 30 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.6 90.6 0 0 13.02 103.62 Churned Other Don't know +8777-MBMTS Female 65 Yes 0 West Covina 91791 34.061634 -117.893169 10 65 Offer B Yes 36.49 No Yes Fiber Optic 9 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 105.85 6725.5 0 0 2371.85 9097.35 Stayed +8777-PVYGU Female 36 Yes 0 Burson 95225 38.183918 -120.898817 0 52 Offer B Yes 4.22 No Yes DSL 18 Yes No Yes No Yes No No Yes One Year Yes Mailed Check 64.3 3410.6 0 0 219.44 3630.04 Stayed +8778-LMWTJ Female 28 No 0 River Pines 95675 38.545775 -120.743325 0 9 None Yes 13.05 No Yes Fiber Optic 73 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.85 708.2 0 0 117.45 825.65 Stayed +8779-QRDMV Male 78 No 0 Los Angeles 90022 34.02381 -118.156582 0 1 None No Yes DSL 8 No No Yes No No Yes No No Month-to-Month Yes Bank Withdrawal 39.65 39.65 0 20 0 59.65 Churned Competitor Competitor offered more data +8779-YIQQA Male 38 Yes 1 Pico Rivera 90660 33.989524 -118.089299 10 21 None Yes 18 No No One Year No Credit Card 19.8 350.1 0 0 378 728.1 Stayed +8780-IHCRN Male 23 Yes 2 Healdsburg 95448 38.618347 -122.908422 5 63 None Yes 28.92 Yes No Two Year No Credit Card 24.65 1574.5 0 0 1821.96 3396.46 Stayed +8780-IXSTS Female 53 No 0 San Diego 92109 32.787836 -117.232376 0 6 None Yes 1.15 Yes Yes Fiber Optic 3 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 90.1 521.3 0 0 6.9 528.2 Churned Competitor Competitor made better offer +8780-RSYYU Female 42 No 0 Dixon 95620 38.392821 -121.799917 0 25 Offer C Yes 6 No No Month-to-Month Yes Credit Card 19.2 532.1 0 0 150 682.1 Stayed +8780-YRMTT Female 64 No 0 Yountville 94599 38.421458 -122.365048 0 66 Offer A No Yes DSL 29 Yes Yes Yes Yes No No No No Two Year Yes Mailed Check 47.4 3177.25 0 0 0 3177.25 Stayed +8782-LKFPK Male 50 No 0 Beaumont 92223 33.946982 -116.977672 0 44 None Yes 44.92 Yes Yes Fiber Optic 16 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 90.4 4063 0 0 1976.48 6039.48 Stayed +8782-NUUOL Male 62 No 0 Crescent Mills 95934 40.080342 -120.957805 0 60 None Yes 35.13 No Yes DSL 3 Yes No Yes Yes Yes Yes Yes Yes One Year No Credit Card 79 4801.1 0 0 2107.8 6908.9 Stayed +8784-CGILN Female 34 No 0 Tarzana 91356 34.157137 -118.548511 0 18 None Yes 36.49 Yes Yes Fiber Optic 3 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.85 1776.95 0 0 656.82 2433.77 Churned Dissatisfaction Product dissatisfaction +8785-CJSHH Female 22 Yes 0 West Sacramento 95691 38.627951 -121.593287 9 60 None Yes 34.48 Yes Yes Fiber Optic 51 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.8 5985.75 0 0 2068.8 8054.55 Stayed +8785-EPNCG Male 42 No 0 Sacramento 95815 38.608405 -121.449942 0 11 None Yes 30.91 Yes No Month-to-Month No Credit Card 23.15 245.2 0 0 340.01 585.21 Churned Competitor Competitor made better offer +8788-DOXSU Male 46 No 0 Frazier Park 93225 34.827662 -118.999073 0 59 None Yes 9.7 No Yes DSL 6 No No Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 61.35 3645.5 0 0 572.3 4217.8 Stayed +8791-GFXLZ Male 58 No 0 San Jose 95127 37.375156 -121.795867 0 12 None Yes 44.78 No Yes DSL 12 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.05 593.05 29.32 0 537.36 1101.09 Stayed +8792-AOROI Female 23 Yes 0 Glendora 91741 34.14649 -117.849815 1 8 Offer E Yes 23.68 No Yes DSL 41 Yes No No Yes No Yes Yes Yes Two Year No Credit Card 65.5 564.35 0 0 189.44 753.79 Stayed +8799-OXZMD Female 35 No 0 Los Angeles 90048 34.072945 -118.37267 0 28 Offer C No Yes DSL 14 No No Yes No No No No Yes Month-to-Month Yes Credit Card 29.75 790.7 0 0 0 790.7 Stayed +8800-JOOCF Female 56 No 1 Fallbrook 92028 33.362575 -117.299644 0 12 None Yes 17.85 Yes Yes Fiber Optic 19 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.05 966.55 0 0 214.2 1180.75 Stayed +8800-ZKRFW Female 62 Yes 2 Philo 95466 39.094102 -123.500853 9 30 None Yes 24.56 Yes Yes Fiber Optic 18 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 107.5 3242.5 0 0 736.8 3979.3 Stayed +8802-UNOJF Male 65 No 0 Philo 95466 39.094102 -123.500853 0 12 Offer D Yes 28.63 No Yes Cable 7 No Yes Yes Yes No No No No Month-to-Month Yes Credit Card 83.8 1029.75 44.58 80 343.56 1408.73 Churned Competitor Competitor had better devices +8805-JNRAZ Female 44 No 0 Huntington Beach 92646 33.666301 -117.969501 0 2 Offer E Yes 29.28 No Yes Cable 4 No Yes No No No No No Yes Month-to-Month No Credit Card 49.2 103.7 0 0 58.56 162.26 Joined +8806-EAGWC Male 25 No 0 Old Station 96071 40.656287 -121.428965 0 3 Offer E Yes 22.77 No Yes DSL 51 No No No No Yes No Yes Yes Month-to-Month No Credit Card 55.15 159.15 0 0 68.31 227.46 Churned Dissatisfaction Network reliability +8807-ARQET Female 59 No 0 Angels Camp 95222 38.071327 -120.632221 0 41 Offer B No Yes Cable 21 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 40.35 1677.85 0 0 0 1677.85 Stayed +8807-OPMBM Female 36 Yes 3 Newbury Park 91320 34.172071 -118.946262 1 55 Offer B Yes 1.44 Yes No Two Year Yes Credit Card 25.65 1388 0 0 79.2 1467.2 Stayed +8808-ELEHO Male 66 No 0 Modesto 95356 37.716186 -121.025836 0 8 None Yes 5.02 Yes Yes Fiber Optic 26 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 81.25 585.95 0 0 40.16 626.11 Churned Price Price too high +8809-RIHDD Male 47 Yes 0 Sacramento 95827 38.549185 -121.328386 1 72 None Yes 3.07 Yes Yes Fiber Optic 23 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 103.4 7372.65 0 0 221.04 7593.69 Churned Price Lack of affordable download/upload speed +8809-XKHMD Male 62 Yes 0 Sacramento 95828 38.486938 -121.395805 5 72 Offer A Yes 43.84 Yes Yes Fiber Optic 15 Yes Yes No Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 100.55 7325.1 0 0 3156.48 10481.58 Stayed +8812-ZRHFP Female 53 Yes 3 San Francisco 94133 37.802071 -122.411004 0 30 Offer C Yes 48.43 No Yes Fiber Optic 58 No No Yes No No Yes Yes Yes One Year No Bank Withdrawal 86.45 2538.05 0 0 1452.9 3990.95 Stayed +8815-LMFLX Male 61 Yes 4 Martinez 94553 38.014457 -122.115432 8 25 Offer C Yes 19.56 Yes No Month-to-Month Yes Bank Withdrawal -8 546.85 0 0 489 1035.85 Stayed +8816-VXNZD Female 36 No 0 Coronado 92118 32.68674 -117.186612 0 1 None Yes 5.94 Yes Yes Fiber Optic 8 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.1 75.1 0 0 5.94 81.04 Churned Dissatisfaction Lack of self-service on Website +8818-DOPVL Female 65 No 0 El Cerrito 94530 37.924838 -122.289145 0 46 Offer B Yes 41.17 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 104.45 4863.85 36.78 0 1893.82 6720.89 Stayed +8818-XYFCQ Male 39 Yes 0 Walnut Creek 94598 37.916648 -122.008483 1 32 Offer C Yes 33.57 Yes Yes Fiber Optic 26 Yes No No No Yes Yes Yes No Month-to-Month Yes Credit Card -8 3204.65 35.82 110 1074.24 4353.07 Churned Competitor Competitor made better offer +8819-IMISP Male 43 No 0 Redlands 92373 34.003243 -117.138286 0 31 None Yes 37.07 Yes Yes Fiber Optic 23 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.45 2429.1 0 0 1149.17 3578.27 Stayed +8819-WFGGJ Male 42 Yes 0 Grimes 95950 39.033058 -121.895718 7 68 Offer A No Yes Cable 16 Yes No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 54.1 3794.5 0 0 0 3794.5 Stayed +8819-ZBYNA Female 51 Yes 0 Murrieta 92562 33.548869 -117.334165 6 58 None Yes 37.15 Yes Yes Fiber Optic 7 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 109.1 6393.65 0 0 2154.7 8548.35 Stayed +8821-KVZKQ Female 52 Yes 2 Fort Bragg 95437 39.455555 -123.683979 1 70 Offer A No Yes Cable 19 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 58.4 4113.15 32.53 0 0 4080.62 Stayed +8821-XNHVZ Female 53 Yes 0 San Diego 92109 32.787836 -117.232376 1 1 None Yes 39.79 No Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Mailed Check 80.05 80.05 0 0 39.79 119.84 Churned Competitor Competitor made better offer +8822-KNBHV Female 30 No 0 Los Angeles 90011 34.00709 -118.258681 0 48 None Yes 45.51 Yes Yes DSL 27 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 83.45 3887.85 0 0 2184.48 6072.33 Stayed +8823-RLPWL Female 24 Yes 0 Rosamond 93560 34.903052 -118.411251 5 72 Offer A Yes 41.21 Yes Yes Fiber Optic 73 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 110.65 8065.65 0 0 2967.12 11032.77 Stayed +8824-RWFXJ Male 21 Yes 0 Santa Cruz 95062 36.974575 -121.991149 1 3 Offer E Yes 29.29 No Yes Cable 52 No Yes Yes No No No Yes Yes Month-to-Month Yes Mailed Check 56.15 168.15 0 0 87.87 256.02 Churned Competitor Competitor had better devices +8835-VSDSE Female 28 Yes 0 San Diego 92129 32.961064 -117.134917 1 2 Offer E Yes 9.76 No Yes Cable 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.7 141.45 0 0 19.52 160.97 Churned Competitor Competitor made better offer +8837-VVWLQ Female 35 No 0 Capistrano Beach 92624 33.458754 -117.665104 0 8 None Yes 32.31 No Yes Fiber Optic 6 Yes No No No Yes No No Yes Month-to-Month No Bank Withdrawal 84.95 668.4 0 0 258.48 926.88 Churned Other Moved +8838-GPHZP Female 25 No 0 Orange 92866 33.784597 -117.844535 0 63 None Yes 16.57 No No Two Year Yes Credit Card 20.6 1298.7 0 0 1043.91 2342.61 Stayed +8840-DQLGN Female 65 Yes 0 Burbank 91502 34.177267 -118.31003 1 35 None Yes 15.98 Yes Yes Cable 22 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 100.5 3653.35 0 0 559.3 4212.65 Churned Attitude Attitude of support person +8844-TONUD Male 54 Yes 0 Acampo 95220 38.200231 -121.235034 4 13 Offer D Yes 45.6 No Yes Fiber Optic 11 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Mailed Check 96.65 1162.85 0 0 592.8 1755.65 Churned Competitor Competitor had better devices +8845-LWKGE Female 56 Yes 1 El Dorado 95623 38.63153 -120.842609 4 30 Offer C Yes 36.74 No Yes Cable 18 No No Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 64.5 1985.15 0 0 1102.2 3087.35 Stayed +8847-GEOOQ Male 34 Yes 0 Fontana 92337 34.049671 -117.468896 10 60 Offer B No Yes DSL 2 No Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 60.2 3582.4 0 0 0 3582.4 Stayed +8849-AYPTR Male 55 Yes 0 Sacramento 95819 38.567594 -121.437507 1 33 Offer C Yes 26.8 No Yes Fiber Optic 17 No No No No Yes Yes Yes No Month-to-Month No Bank Withdrawal 91.25 2964.05 0 130 884.4 3978.45 Stayed +8849-GYOKR Female 59 Yes 0 Mineral 96063 40.408796 -121.579609 2 54 None Yes 8.83 Yes Yes Fiber Optic 21 Yes Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 106.55 5763.3 0 0 476.82 6240.12 Churned Dissatisfaction Product dissatisfaction +8849-PRIQJ Female 53 Yes 2 Simi Valley 93063 34.296813 -118.685703 7 67 None Yes 3.3 Yes Yes Fiber Optic 19 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 109.4 7281.6 38.34 0 221.1 7464.36 Stayed +8851-RAGOV Female 25 Yes 0 Simi Valley 93065 34.269449 -118.768471 10 25 None Yes 2.34 No Yes DSL 73 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 71.05 1837.7 28.08 0 58.5 1868.12 Stayed +8853-TZDGH Female 42 No 0 Palo Cedro 96073 40.582399 -122.195512 0 72 None Yes 24.19 Yes Yes Fiber Optic 13 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 111.6 8012.75 0 0 1741.68 9754.43 Stayed +8854-CCVSQ Male 58 No 0 Browns Valley 95918 39.292334 -121.320597 0 18 None Yes 38.87 Yes Yes Fiber Optic 7 No Yes No No No No No No Month-to-Month Yes Bank Withdrawal 80.65 1451.9 0 30 699.66 2181.56 Churned Competitor Competitor offered more data +8857-CUPFQ Male 57 Yes 0 Wallace 95254 38.192608 -120.957842 9 63 Offer B Yes 17.38 No No Two Year No Credit Card 19.25 1237.65 0 0 1094.94 2332.59 Stayed +8859-AXJZP Male 39 Yes 0 Helm 93627 36.520537 -120.118055 7 39 None Yes 29.56 Yes No Two Year Yes Credit Card 23.8 903.8 0 0 1152.84 2056.64 Stayed +8859-DZTGQ Male 21 No 0 Petaluma 94952 38.237018 -122.77872 0 33 None Yes 14.48 No No Two Year No Credit Card 20.35 689.75 0 0 477.84 1167.59 Stayed +8859-YSTWS Male 43 No 0 Port Hueneme 93041 34.110124 -119.100972 0 48 Offer B Yes 11.02 No No One Year No Bank Withdrawal 19.95 1004.5 0 0 528.96 1533.46 Stayed +8861-HGGKB Female 57 No 0 San Diego 92117 32.825086 -117.199424 0 10 None Yes 17.65 Yes Yes Fiber Optic 20 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 86.45 830.85 0 0 176.5 1007.35 Churned Competitor Competitor made better offer +8865-TNMNX Male 53 Yes 0 Los Angeles 90043 33.988543 -118.334081 6 10 Offer D Yes 26.17 No Yes DSL 7 No Yes No No No No No Yes One Year No Credit Card 49.55 475.7 0 0 261.7 737.4 Stayed +8868-GAGIO Male 49 Yes 0 Sunnyvale 94089 37.421633 -122.009613 8 45 None Yes 22.8 Yes Yes Fiber Optic 15 Yes No Yes No No No No Yes Month-to-Month Yes Credit Card 84.55 3713.95 0 0 1026 4739.95 Stayed +8868-WOZGU Male 33 No 0 Porterville 93257 36.008958 -118.891593 0 28 Offer C Yes 30.48 Yes Yes Fiber Optic 13 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 105.7 2979.5 0 80 853.44 3912.94 Churned Dissatisfaction Service dissatisfaction +8869-LIHMK Female 51 No 0 King City 93930 36.220761 -120.980777 0 64 None Yes 44.31 Yes Yes Fiber Optic 4 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.1 7334.05 0 0 2835.84 10169.89 Stayed +8869-TORSS Female 51 No 0 Santa Rosa 95405 38.439696 -122.668817 0 48 None Yes 33.91 No Yes DSL 13 Yes No Yes Yes No No No Yes One Year Yes Credit Card 60.35 2896.4 0 0 1627.68 4524.08 Churned Dissatisfaction Poor expertise of phone support +8871-JLMHM Female 27 Yes 0 Los Angeles 90061 33.92128 -118.274186 3 68 Offer A Yes 3.41 Yes Yes Fiber Optic 26 No Yes Yes Yes No No No Yes Two Year No Credit Card 90.2 6297.65 0 0 231.88 6529.53 Stayed +8873-GLDMH Female 45 No 0 Courtland 95615 38.311609 -121.554034 0 6 None Yes 27.69 Yes Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month Yes Credit Card 73.85 401.3 0 0 166.14 567.44 Stayed +8873-TMKGR Male 40 No 0 Sugarloaf 92386 34.243088 -116.830015 0 29 Offer C Yes 49.52 No No One Year No Credit Card 19.1 529.5 0 0 1436.08 1965.58 Stayed +8874-EJNSR Male 64 Yes 2 Salinas 93908 36.624338 -121.615669 8 39 None Yes 20.49 Yes No Two Year No Credit Card 25.2 987.95 0 0 799.11 1787.06 Stayed +8875-AKBYH Male 78 No 0 Mineral 96063 40.408796 -121.579609 0 20 Offer D Yes 25.51 Yes Yes Fiber Optic 9 No No No No Yes No No No Two Year Yes Bank Withdrawal 84.35 1745.2 0 10 510.2 2265.4 Stayed +8878-HMWBV Male 47 No 0 Nice 95464 39.12334 -122.838198 0 3 Offer E Yes 40.79 No Yes DSL 29 No No Yes No No No No No Month-to-Month Yes Bank Withdrawal 49.15 169.05 0 10 122.37 301.42 Churned Competitor Competitor had better devices +8878-RYUKI Female 30 No 0 Long Beach 90803 33.760458 -118.129725 0 52 None Yes 9.37 No Yes DSL 59 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 59.45 3043.7 0 0 487.24 3530.94 Stayed +8879-XUAHX Male 42 Yes 0 Irvine 92614 33.680302 -117.833296 4 71 None Yes 6.19 Yes Yes Fiber Optic 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 116.25 8564.75 0 0 439.49 9004.24 Stayed +8879-ZKJOF Female 57 No 0 Gardena 90249 33.90139 -118.315697 0 41 None Yes 38.21 No Yes DSL 5 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 79.85 3320.75 0 0 1566.61 4887.36 Stayed +8882-TLVRW Male 52 Yes 1 Big Creek 93605 37.17277 -119.2997 3 69 None No Yes DSL 11 Yes No Yes Yes No No No Yes Two Year No Credit Card 39.1 2779.5 0 0 0 2779.5 Stayed +8883-ANODQ Female 44 Yes 1 Termo 96132 41.027281 -120.669427 3 68 None Yes 24.94 Yes Yes Fiber Optic 30 No Yes Yes No No No No Yes Two Year Yes Credit Card 84.4 5746.75 0 0 1695.92 7442.67 Stayed +8883-GRDWQ Male 68 No 0 Stinson Beach 94970 37.921137 -122.657562 0 20 None Yes 22.31 No Yes DSL 21 Yes No No Yes No No No Yes One Year No Credit Card 54 1055.9 0 0 446.2 1502.1 Stayed +8884-ADFVN Male 65 Yes 0 Roseville 95678 38.759751 -121.288545 2 7 None Yes 34.66 Yes Yes Fiber Optic 3 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.95 700.85 0 0 242.62 943.47 Churned Other Don't know +8884-FEEWR Male 22 No 0 El Dorado Hills 95762 38.684437 -121.055634 0 35 Offer C Yes 42.02 No No One Year No Bank Withdrawal 20.6 754 0 0 1470.7 2224.7 Stayed +8884-MRNSU Male 61 Yes 0 Caruthers 93609 36.5276 -119.865999 8 17 Offer D Yes 14.69 No No One Year No Bank Withdrawal 19.9 329.75 0 0 249.73 579.48 Stayed +8885-QSQBX Female 45 No 0 Forest Falls 92339 34.067699 -116.903891 0 1 None Yes 10.83 No Yes DSL 15 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 49.55 49.55 0 0 10.83 60.38 Joined +8887-IPQNC Female 61 Yes 0 Manhattan Beach 90266 33.889632 -118.39737 4 7 None Yes 31.43 No Yes DSL 24 No No No No No No No No Month-to-Month Yes Credit Card 44.25 313.45 0 0 220.01 533.46 Stayed +8894-JVDCV Female 39 No 0 Riverside 92505 33.920907 -117.489426 0 62 Offer B Yes 36.84 Yes Yes Fiber Optic 13 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 115.05 7133.45 0 0 2284.08 9417.53 Stayed +8896-BQTTI Male 41 No 0 Cool 95614 38.880622 -120.973865 0 1 Offer E Yes 3.39 Yes No Month-to-Month Yes Credit Card 25 25 0 0 3.39 28.39 Joined +8896-RAZCR Female 42 No 0 Oro Grande 92368 34.647959 -117.296957 0 44 Offer B Yes 13.45 No No Two Year No Mailed Check 19.9 868.1 0 0 591.8 1459.9 Stayed +8898-KASCD Male 41 No 0 Biggs 95917 39.457388 -121.818201 0 39 None No Yes DSL 14 No No Yes Yes No No No Yes One Year No Credit Card 35.55 1309.15 0 0 0 1309.15 Stayed +8901-HJXTF Female 46 Yes 0 San Diego 92117 32.825086 -117.199424 1 12 None No Yes DSL 27 No Yes No No No No No Yes Month-to-Month No Mailed Check 29.2 309.1 0 0 0 309.1 Churned Competitor Competitor made better offer +8901-UPRHR Female 40 Yes 1 La Grange 95329 37.666587 -120.411517 4 72 Offer A Yes 44.03 Yes Yes Fiber Optic 14 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.2 7711.45 0 0 3170.16 10881.61 Stayed +8902-ZEOVF Male 28 Yes 1 Chilcoot 96105 39.872961 -120.198876 9 47 Offer B Yes 6.51 No No One Year No Credit Card 20.05 951.55 0 0 305.97 1257.52 Stayed +8903-WMRNW Female 55 Yes 0 Durham 95938 39.607831 -121.777959 8 15 None Yes 24.12 No Yes Fiber Optic 13 Yes No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 101.75 1669.4 0 0 361.8 2031.2 Stayed +8903-XEBGX Male 22 No 1 Lancaster 93534 34.727529 -118.153098 0 2 Offer E Yes 43.93 No Yes DSL 59 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 55.3 108.65 0 0 87.86 196.51 Joined +8904-OPDCK Male 76 Yes 0 Citrus Heights 95621 38.69549 -121.307864 4 54 Offer B No Yes DSL 4 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 24.95 1364.75 0 0 0 1364.75 Stayed +8905-IAZPF Female 32 Yes 0 Capistrano Beach 92624 33.458754 -117.665104 4 69 None Yes 46.87 No Yes Fiber Optic 11 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 95.65 6744.2 0 0 3234.03 9978.23 Stayed +8908-NMQTX Male 36 No 0 Walnut Creek 94595 37.862128 -122.075197 0 72 None No Yes Cable 9 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 65.6 4566.5 0 0 0 4566.5 Stayed +8908-SLFCJ Female 40 No 0 Oroville 95966 39.473896 -121.415927 0 21 Offer D Yes 22.29 No No Two Year Yes Credit Card 20.85 435.25 1.31 0 468.09 902.03 Stayed +8909-BOLNL Male 40 No 0 San Francisco 94123 37.800254 -122.436975 0 3 None Yes 12.05 No No One Year No Credit Card 21.2 52.05 0 0 36.15 88.2 Joined +8910-ICHIU Female 27 No 0 Essex 92332 34.9436 -115.287901 0 46 Offer B Yes 30.6 No Yes Fiber Optic 59 Yes Yes Yes No Yes No No Yes One Year Yes Credit Card 95.65 4664.2 0 0 1407.6 6071.8 Stayed +8910-LEDAG Male 72 Yes 0 Prather 93651 37.007238 -119.505661 2 34 None Yes 12.98 No Yes Fiber Optic 8 No No No No No No No Yes Two Year No Credit Card 71.55 2427.35 0 0 441.32 2868.67 Stayed +8914-RBTSB Male 62 Yes 0 Valley Village 91607 34.165783 -118.399795 1 31 None Yes 2.12 Yes Yes Fiber Optic 17 No Yes Yes No Yes No No No Month-to-Month No Bank Withdrawal 93.8 3019.5 0 50 65.72 3135.22 Churned Other Don't know +8915-NNTRC Male 29 Yes 1 Lake Isabella 93240 35.607875 -118.466318 4 72 None Yes 41.94 Yes Yes Fiber Optic 85 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Credit Card 107.7 7919.8 0 0 3019.68 10939.48 Stayed +8917-FAEMR Female 28 No 0 Vallejo 94590 38.104705 -122.247387 0 37 None Yes 26.49 No No Two Year No Credit Card 19.85 784.25 0 0 980.13 1764.38 Stayed +8917-SZTTJ Male 31 Yes 1 Los Angeles 90042 34.11572 -118.192754 7 60 None Yes 21.98 No No Two Year No Credit Card 19.65 1161.75 0 0 1318.8 2480.55 Stayed +8919-FYFQZ Male 73 Yes 0 Livermore 94550 37.571748 -121.659562 2 44 None No Yes Cable 28 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 30.35 1359.7 0 0 0 1359.7 Churned Competitor Competitor had better devices +8920-NAVAY Male 66 No 0 Los Angeles 90045 33.954017 -118.402447 0 62 None Yes 47.8 Yes Yes Fiber Optic 8 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 110.75 7053.35 0 0 2963.6 10016.95 Stayed +8922-LIEGH Female 72 No 0 Jolon 93928 35.930782 -121.189757 0 25 None Yes 36.36 Yes Yes Fiber Optic 6 No Yes No No No Yes No Yes Month-to-Month Yes Bank Withdrawal -1 2187.55 23.33 0 909 3073.22 Churned Dissatisfaction Poor expertise of online support +8922-NPKBJ Male 63 Yes 2 Manteca 95336 37.830267 -121.201018 10 42 None Yes 34.33 No No Two Year No Mailed Check 19.35 867.3 0 0 1441.86 2309.16 Stayed +8929-KSWIH Male 21 No 0 San Jose 95111 37.284265 -121.827673 0 25 Offer C Yes 4.94 No Yes Fiber Optic 51 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 99.3 2513.5 0 0 123.5 2637 Stayed +8930-XOTDP Female 33 Yes 4 North Hollywood 91606 34.187599 -118.387125 1 18 None Yes 18.47 No Yes DSL 30 No No No No Yes No No Yes Month-to-Month No Credit Card 55.95 1082.8 0 0 332.46 1415.26 Stayed +8931-GJJIQ Female 46 No 0 Burlingame 94010 37.57028 -122.365778 0 9 None Yes 29.7 Yes Yes Fiber Optic 17 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 83.3 803.3 0 0 267.3 1070.6 Churned Attitude Attitude of support person +8932-CZHRQ Male 40 No 0 Bell 90201 33.970343 -118.171368 0 68 Offer A Yes 20.29 Yes Yes DSL 29 Yes Yes Yes No No Yes Yes Yes One Year No Credit Card 76.75 5233.25 0 0 1379.72 6612.97 Stayed +8937-RDTHP Male 40 No 1 Burbank 91504 34.213049 -118.317651 0 1 None Yes 26.85 No Yes Fiber Optic 11 Yes No No No No Yes Yes Yes Month-to-Month Yes Credit Card 84.6 84.6 0 0 26.85 111.45 Churned Dissatisfaction Poor expertise of phone support +8938-UMKPI Female 42 No 0 Corona 92882 33.819385 -117.600213 0 47 Offer B Yes 35.97 Yes Yes Fiber Optic 25 No Yes Yes No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 106.4 5127.95 0 0 1690.59 6818.54 Churned Competitor Competitor had better devices +8942-DBMHZ Male 26 No 0 San Francisco 94122 37.760412 -122.484966 0 12 None Yes 41.11 No No Month-to-Month No Mailed Check 20.45 255.35 0 0 493.32 748.67 Stayed +8943-URTMR Female 56 No 0 Lawndale 90260 33.88856 -118.351813 0 2 Offer E Yes 29.04 No Yes Fiber Optic 21 No No No No Yes No No Yes Month-to-Month Yes Mailed Check 79.65 152.7 0 0 58.08 210.78 Churned Price Lack of affordable download/upload speed +8944-AILEF Male 26 Yes 0 Keyes 95328 37.555631 -120.911653 1 15 Offer D Yes 39.84 No No Month-to-Month Yes Credit Card 19.45 340.85 0 0 597.6 938.45 Stayed +8945-GRKHX Female 41 No 0 Santa Barbara 93110 34.437945 -119.77191 0 1 Offer E Yes 46.09 No Yes Fiber Optic 10 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 78.65 78.65 0 0 46.09 124.74 Churned Competitor Competitor had better devices +8945-MUQUF Male 22 No 0 Fallbrook 92028 33.362575 -117.299644 0 51 Offer B Yes 44.77 Yes Yes Fiber Optic 58 Yes Yes No No Yes No Yes Yes One Year Yes Bank Withdrawal 94.8 4837.6 0 0 2283.27 7120.87 Churned Competitor Competitor made better offer +8946-BFWSG Male 19 Yes 3 Davis 95618 38.544002 -121.685559 8 63 Offer B Yes 24.5 Yes No Two Year No Credit Card 25.25 1573.05 0 0 1543.5 3116.55 Stayed +8947-YRTDV Male 42 Yes 3 Hoopa 95546 41.163637 -123.704841 1 32 None Yes 43.37 No Yes Fiber Optic 76 Yes Yes Yes No No Yes Yes No One Year No Credit Card 94.8 3131.55 0 40 1387.84 4559.39 Stayed +8949-JTMAY Female 49 No 0 Mc Kittrick 93251 35.38381 -119.730885 0 29 Offer C Yes 27.75 Yes Yes Fiber Optic 2 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 98.6 2933.2 0 0 804.75 3737.95 Churned Competitor Competitor had better devices +8950-MTZNV Male 61 No 0 Carson 90746 33.859171 -118.252272 0 1 Offer E Yes 13.63 No Yes DSL 13 No No No No No No No Yes Month-to-Month Yes Mailed Check 44.95 44.95 0 0 13.63 58.58 Joined +8952-WCVCD Female 45 Yes 0 South Gate 90280 33.944624 -118.192615 2 41 Offer B Yes 9.85 No Yes Fiber Optic 14 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 104.45 4162.05 0 0 403.85 4565.9 Stayed +8957-THMOA Female 40 No 3 Big Bear City 92314 34.278967 -116.773825 0 50 None Yes 18.95 No No Two Year No Credit Card 20.15 970.85 0 0 947.5 1918.35 Stayed +8958-JPTRR Female 23 Yes 0 Calabasas 91302 34.130861 -118.68346 7 56 None Yes 21.21 Yes No One Year No Bank Withdrawal 24.3 1261.7 0 0 1187.76 2449.46 Stayed +8961-QDZZJ Female 35 Yes 2 Lake Arrowhead 92352 34.2565 -117.19335 3 57 Offer B Yes 42.18 No Yes Fiber Optic 22 No Yes No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 95 5535.8 0 0 2404.26 7940.06 Stayed +8963-JLGJT Male 20 No 1 Santa Barbara 93105 34.037342 -119.80079 0 3 Offer E Yes 33.28 No Yes Cable 69 Yes No Yes No No No Yes Yes Month-to-Month No Credit Card 55.9 157.55 0 0 99.84 257.39 Joined +8963-MQVYN Female 28 No 2 Lost Hills 93249 35.637715 -119.893068 0 22 Offer D Yes 43.97 No No Month-to-Month Yes Bank Withdrawal 20.55 469.85 0 0 967.34 1437.19 Stayed +8966-KZXXA Male 48 Yes 1 Long Beach 90807 33.830099 -118.182239 9 36 None Yes 34.79 Yes No Two Year No Credit Card 25.1 930.95 0 0 1252.44 2183.39 Stayed +8966-OIQHG Female 49 Yes 2 Stanton 90680 33.801869 -117.995068 8 22 None Yes 45.35 No No One Year No Bank Withdrawal 20.75 452.35 0 0 997.7 1450.05 Stayed +8966-SNIZF Female 26 Yes 0 Vista 92083 33.17494 -117.242761 9 70 None Yes 23.52 No No Two Year No Bank Withdrawal 19.45 1303.5 14.49 0 1646.4 2935.41 Stayed +8967-SZQAS Female 25 No 0 Hornitos 95325 37.479926 -120.230424 0 14 Offer D Yes 39.22 No Yes DSL 48 No Yes No No No No No No Month-to-Month No Bank Withdrawal 50.45 765.45 0 140 549.08 1454.53 Stayed +8969-PRHFK Male 32 No 0 Red Bluff 96080 40.186772 -122.388361 0 18 Offer D Yes 1.42 No No One Year No Credit Card 19.65 411.25 0 0 25.56 436.81 Stayed +8970-ANWXO Female 37 No 0 Sacramento 95835 38.685069 -121.543709 0 23 Offer D Yes 35.03 Yes Yes DSL 3 No No No Yes Yes Yes Yes Yes One Year Yes Credit Card 73.75 1756.6 0 0 805.69 2562.29 Stayed +8972-HJWNV Female 75 Yes 0 Huron 93234 36.217864 -120.080117 1 7 Offer E Yes 21.43 Yes Yes Fiber Optic 12 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 84.55 646.85 0 0 150.01 796.86 Churned Competitor Competitor made better offer +8974-OVACP Female 40 No 0 Yermo 92398 35.013299 -116.834092 0 1 None Yes 27.59 No No Month-to-Month No Mailed Check 20.15 20.15 0 0 27.59 47.74 Joined +8975-SKGRX Male 29 Yes 0 Redwood City 94063 37.499411 -122.196318 1 71 None Yes 33.83 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 116.1 8310.55 0 130 2401.93 10842.48 Stayed +8976-OQHGT Female 38 Yes 3 Lomita 90717 33.794209 -118.317354 5 4 None Yes 42.71 No Yes DSL 56 No Yes No Yes No No No Yes Month-to-Month No Credit Card 56.5 235.1 0 0 170.84 405.94 Churned Dissatisfaction Lack of self-service on Website +8979-CAMGB Male 67 No 0 Vacaville 95687 38.333133 -121.920151 0 64 None Yes 10.07 Yes Yes Fiber Optic 26 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 102.1 6688.1 0 0 644.48 7332.58 Stayed +8980-WQFWL Female 61 No 0 Ontario 91761 34.035602 -117.591528 0 35 None Yes 2.15 No Yes DSL 7 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 62.1 2096.1 0 0 75.25 2171.35 Stayed +8981-FJGLA Male 63 No 2 Hemet 92545 33.734933 -117.044145 0 11 Offer D Yes 47.12 Yes Yes Fiber Optic 23 No No Yes No No No No Yes Month-to-Month Yes Mailed Check 78 851.8 0 0 518.32 1370.12 Stayed +8982-NHAVY Male 23 No 0 Littlerock 93543 34.505273 -117.955054 0 27 Offer C Yes 8.86 Yes Yes Fiber Optic 73 No No Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 100.5 2673.45 0 70 239.22 2982.67 Stayed +8984-EYLLL Male 29 Yes 0 San Diego 92107 32.741852 -117.243453 5 64 None Yes 40.18 Yes Yes Fiber Optic 30 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.25 6823.4 23.67 0 2571.52 9371.25 Stayed +8984-HPEMB Female 58 No 0 Lytle Creek 92358 34.238162 -117.534306 0 71 Offer A Yes 17.9 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 118.65 8477.6 0 0 1270.9 9748.5 Stayed +8985-OOPOS Female 54 No 0 Occidental 95465 38.415003 -122.998726 0 1 None Yes 36.05 No Yes DSL 30 No No Yes Yes Yes Yes Yes Yes One Year No Credit Card 74.1 74.1 0 0 36.05 110.15 Joined +8988-ECPJR Female 79 Yes 0 Van Nuys 91411 34.17847 -118.459472 1 34 Offer C Yes 25.84 Yes Yes Fiber Optic 15 No Yes No No No No No Yes Month-to-Month Yes Credit Card 79.6 2718.3 0 0 878.56 3596.86 Churned Dissatisfaction Product dissatisfaction +8990-YOZLV Female 46 No 0 Hickman 95323 37.605926 -120.69955 0 69 Offer A Yes 13.91 Yes Yes Cable 7 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 66.9 4577.9 0 0 959.79 5537.69 Stayed +8990-ZXLSU Female 63 No 0 Sun City 92586 33.707483 -117.200006 0 9 Offer E Yes 29.87 No Yes Fiber Optic 5 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.05 651.5 0 0 268.83 920.33 Stayed +8992-CEUEN Female 59 No 0 Arnold 95223 38.32153 -120.236358 0 1 None Yes 7.8 No No Month-to-Month No Bank Withdrawal 18.85 18.85 0 0 7.8 26.65 Joined +8992-JQYUN Male 40 Yes 0 San Fernando 91340 34.286131 -118.435969 1 1 Offer E No Yes DSL 20 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.35 50.35 0 0 0 50.35 Churned Competitor Competitor offered more data +8992-OBVDG Male 25 No 0 Desert Hot Springs 92240 33.948558 -116.516976 0 21 Offer D Yes 39.85 No Yes DSL 52 No No Yes No No Yes Yes Yes Month-to-Month No Credit Card 61.65 1393.6 0 0 836.85 2230.45 Stayed +8992-VONJD Female 63 No 1 Long Beach 90822 33.778436 -118.118648 0 13 None Yes 27.04 No Yes DSL 10 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 56 764.55 0 0 351.52 1116.07 Stayed +8993-IZEUX Male 54 No 0 Adin 96006 41.171578 -120.913161 0 7 None Yes 21.12 No Yes Fiber Optic 7 No No No No No No No Yes Month-to-Month No Bank Withdrawal 69.15 488.65 0 0 147.84 636.49 Stayed +8993-PHFWD Female 62 No 0 Old Station 96071 40.656287 -121.428965 0 3 None No Yes DSL 27 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.25 58.9 0 0 0 58.9 Churned Competitor Competitor had better devices +8996-ZROXE Male 78 No 0 Miranda 95553 40.210895 -123.86 0 57 Offer B Yes 28.44 No Yes DSL 24 No No Yes Yes No No No Yes One Year Yes Bank Withdrawal 53.5 3035.8 0 0 1621.08 4656.88 Stayed +8999-BOHSE Female 68 No 0 Gilroy 95020 37.03889 -121.528955 0 11 None Yes 3.96 No Yes Fiber Optic 27 No No No No Yes Yes No Yes Month-to-Month No Bank Withdrawal 89.7 1047.7 0 0 43.56 1091.26 Churned Attitude Attitude of support person +8999-EXMNO Female 48 Yes 3 Dos Rios 95429 39.756049 -123.358701 1 19 Offer D Yes 31.85 No No Two Year No Credit Card 20.15 387.7 2.97 0 605.15 989.88 Stayed +8999-XXGNS Female 70 Yes 0 Healdsburg 95448 38.618347 -122.908422 7 72 Offer A Yes 18.15 Yes Yes Fiber Optic 16 No Yes Yes No Yes Yes Yes No One Year Yes Credit Card 105.75 7629.85 0 80 1306.8 9016.65 Stayed +8999-YPYBV Male 63 Yes 0 Garden Valley 95633 38.852544 -120.837669 3 45 Offer B Yes 30.8 No Yes Cable 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 84.35 3858.05 0 0 1386 5244.05 Stayed +9000-PLFUZ Female 70 Yes 0 Merced 95340 37.255637 -120.493537 3 60 None No Yes DSL 22 No Yes No No Yes Yes No No Two Year Yes Credit Card 49.45 2907.55 0 40 0 2947.55 Stayed +9003-CPATH Male 53 No 0 Carson 90745 33.822295 -118.26411 0 42 None Yes 9.46 Yes Yes Fiber Optic 14 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 79.9 3313.4 23.47 0 397.32 3687.25 Stayed +9013-AQORL Female 26 No 2 Ramona 92065 33.044541 -116.833922 0 48 Offer B No Yes DSL 48 No Yes Yes No No Yes Yes Yes Month-to-Month No Credit Card 45.55 2108.35 0 0 0 2108.35 Stayed +9018-PCIOK Female 63 No 0 Newark 94560 37.504133 -122.032347 0 55 Offer B Yes 27 No Yes Cable 20 No Yes Yes No No Yes Yes Yes Two Year Yes Mailed Check 64.75 3617.1 0 0 1485 5102.1 Stayed +9019-QVLZD Female 58 No 0 Oakland 94602 37.803883 -122.208417 0 1 None Yes 32.13 No Yes Fiber Optic 15 No No No No Yes No No No Month-to-Month No Bank Withdrawal 79.55 79.55 0 10 32.13 121.68 Churned Competitor Competitor made better offer +9025-AOMKI Female 42 No 0 Carpinteria 93013 34.441398 -119.513163 0 6 Offer E Yes 43.8 Yes Yes Fiber Optic 5 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.55 536.4 0 0 262.8 799.2 Churned Other Moved +9025-ZRPVR Male 59 No 0 Pacific Grove 93950 36.618337 -121.926417 0 9 Offer E Yes 49.74 No No Month-to-Month Yes Credit Card 18.95 185.6 0 0 447.66 633.26 Churned Attitude Attitude of support person +9026-LHEVG Female 45 No 0 Boulevard 91905 32.677097 -116.304991 0 9 Offer E No Yes DSL 21 No Yes No No No Yes Yes No Month-to-Month No Bank Withdrawal 40.75 359.4 0 20 0 379.4 Stayed +9026-RNUJS Male 73 No 0 Van Nuys 91401 34.178483 -118.431791 0 5 None Yes 18.69 No Yes DSL 28 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 50.35 237.25 0 0 93.45 330.7 Churned Dissatisfaction Product dissatisfaction +9027-TMATR Female 42 Yes 0 Warner Springs 92086 33.323705 -116.626907 1 43 None Yes 38.53 No Yes DSL 27 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 78.8 3460.3 24.9 0 1656.79 5092.19 Stayed +9027-YFHQJ Male 26 No 0 San Francisco 94112 37.720498 -122.443119 0 7 Offer E Yes 45.13 Yes No Month-to-Month Yes Bank Withdrawal 25.05 152.95 0 0 315.91 468.86 Stayed +9028-LIHRP Male 22 Yes 1 Burbank 91506 34.169706 -118.323548 1 71 None Yes 33.69 No Yes Fiber Optic 27 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 100.2 7209 0 0 2391.99 9600.99 Stayed +9029-FEGVJ Female 68 Yes 0 Escondido 92027 33.141265 -116.967221 2 32 Offer C Yes 2.17 Yes Yes Fiber Optic 11 No No Yes No No No No Yes Two Year No Mailed Check 79.3 2570 0 0 69.44 2639.44 Stayed +9030-QGZNL Female 31 No 0 Corona 92883 33.762351 -117.488725 0 8 None Yes 11.46 No No Two Year No Credit Card 20.85 161.65 0 0 91.68 253.33 Stayed +9031-ZVQPT Male 21 Yes 0 San Francisco 94109 37.794487 -122.42227 10 72 None Yes 14.19 Yes Yes Fiber Optic 71 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 108.2 7840.6 0 0 1021.68 8862.28 Stayed +9033-EOXWV Female 57 No 0 Oakland 94603 37.739113 -122.175602 0 12 None Yes 42.58 Yes Yes DSL 22 No No No Yes Yes Yes Yes Yes One Year No Credit Card 74.05 872.65 48.61 0 510.96 1335 Churned Other Don't know +9036-CSKBW Female 62 No 0 Los Gatos 95033 37.160194 -121.945611 0 51 None Yes 7.54 Yes Yes Fiber Optic 6 Yes Yes Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 107.45 5680.9 14.76 0 384.54 6050.68 Stayed +9039-RBEEE Male 27 No 0 Santa Clara 95050 37.351214 -121.952417 0 39 None No Yes Cable 48 Yes Yes No Yes Yes No No Yes Month-to-Month Yes Credit Card 48.95 1880.85 0 0 0 1880.85 Churned Price Price too high +9039-ZVJDC Male 49 No 0 Pauma Valley 92061 33.313828 -116.940501 0 3 None Yes 16.32 No No Month-to-Month Yes Credit Card 19.1 53.05 0 0 48.96 102.01 Joined +9040-KZVWO Male 59 No 0 Big Bear Lake 92315 34.242058 -116.89802 0 26 Offer C Yes 39.63 No Yes Fiber Optic 29 No Yes No No No No No Yes One Year No Bank Withdrawal 75.5 2018.1 0 0 1030.38 3048.48 Stayed +9046-DQMTP Male 49 No 0 Kyburz 95720 38.766036 -120.209673 0 35 None Yes 17.92 No No Month-to-Month No Bank Withdrawal 20.75 739.9 0 0 627.2 1367.1 Stayed +9046-JBFWA Male 20 No 2 Port Costa 94569 38.035707 -122.196821 0 27 None Yes 30.36 No No Month-to-Month No Credit Card 19.15 537.35 0 0 819.72 1357.07 Stayed +9048-JVYVF Male 48 No 0 Fallbrook 92028 33.362575 -117.299644 0 3 None Yes 35.64 No Yes Cable 6 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 69.35 191.35 0 0 106.92 298.27 Churned Other Don't know +9050-IKDZA Female 66 No 0 Clovis 93611 36.917652 -119.593757 0 2 None Yes 24.95 No Yes Fiber Optic 22 No No No No Yes No No Yes Two Year No Credit Card 81.5 162.55 0 0 49.9 212.45 Joined +9050-QLROH Male 26 No 0 San Diego 92126 32.886925 -117.152162 0 18 None Yes 28.59 Yes Yes Fiber Optic 26 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 90.7 1597.25 0 0 514.62 2111.87 Churned Competitor Competitor made better offer +9052-DHNKM Male 23 No 0 Redondo Beach 90277 33.830453 -118.384565 0 26 None Yes 38.04 Yes Yes DSL 73 Yes Yes No No No No No Yes One Year No Bank Withdrawal 61.55 1581.95 0 0 989.04 2570.99 Stayed +9052-VKDUW Female 68 Yes 0 Pollock Pines 95726 38.733908 -120.453416 8 65 Offer B Yes 15.3 Yes Yes Fiber Optic 29 Yes Yes Yes No Yes Yes No Yes One Year Yes Credit Card 109.4 7227.45 0 0 994.5 8221.95 Stayed +9053-EJUNL Male 35 No 0 Mecca 92254 33.543835 -115.993906 0 41 Offer B Yes 41.85 Yes Yes Fiber Optic 16 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.2 3645.75 2.21 0 1715.85 5359.39 Stayed +9053-JZFKV Male 25 No 0 Redway 95560 40.142256 -123.852927 0 67 Offer A Yes 33.88 Yes Yes Fiber Optic 71 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 116.2 7752.3 0 0 2269.96 10022.26 Churned Other Don't know +9054-FOWNV Male 53 Yes 3 Brentwood 94513 37.908242 -121.682472 1 22 Offer D Yes 11.39 Yes Yes Fiber Optic 56 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.75 1885.15 0 0 250.58 2135.73 Stayed +9055-MOJJJ Female 39 Yes 2 Douglas City 96024 40.586588 -122.903677 5 64 Offer B Yes 26.7 No Yes Cable 17 Yes No No Yes Yes No No No One Year No Mailed Check 65.8 4068 27.79 20 1708.8 5769.01 Stayed +9057-MSWCO Male 71 Yes 0 San Diego 92122 32.85723 -117.209774 0 27 None No Yes Cable 13 Yes No No No No No No No Month-to-Month No Credit Card 30.75 805.1 0 140 0 945.1 Churned Competitor Competitor made better offer +9057-SIHCH Female 48 No 0 Twentynine Palms 92278 34.457829 -116.139589 0 3 Offer E Yes 9.95 Yes Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.6 291.9 0 0 29.85 321.75 Churned Price Price too high +9058-CBREO Female 69 No 0 Winton 95388 37.421299 -120.599587 0 1 None Yes 22.56 Yes Yes Cable 2 No No No No No No No Yes Month-to-Month No Credit Card 50.55 50.55 0 0 22.56 73.11 Churned Dissatisfaction Product dissatisfaction +9058-HRZSV Female 77 Yes 0 Baldwin Park 91706 34.098275 -117.967399 2 65 None Yes 38.32 No Yes Fiber Optic 25 Yes Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 94.4 6126.15 0 0 2490.8 8616.95 Stayed +9058-MJLZC Female 37 No 0 Yuba City 95991 39.02741 -121.614982 0 24 None Yes 35.56 No Yes Fiber Optic 3 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.6 2283.15 0 0 853.44 3136.59 Stayed +9060-HJJRW Female 52 No 0 Culver City 90232 34.019323 -118.391902 0 51 None No Yes DSL 24 No Yes Yes No Yes Yes Yes Yes One Year Yes Credit Card 56.4 2928.5 0 0 0 2928.5 Stayed +9061-TIHDA Male 67 Yes 0 Murrieta 92563 33.581045 -117.14719 1 13 None Yes 31.7 Yes Yes Cable 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.25 1233.65 48.09 0 412.1 1597.66 Churned Competitor Competitor had better devices +9063-ZGTUY Female 22 Yes 0 Adelanto 92301 34.667815 -117.536183 3 61 None Yes 46.27 No No Month-to-Month Yes Credit Card 19.4 1182.55 0 0 2822.47 4005.02 Churned Price Long distance charges +9065-ZCPQX Male 24 Yes 0 San Jacinto 92582 33.806708 -117.02007 2 72 Offer A Yes 39.61 Yes Yes DSL 85 Yes Yes Yes Yes No Yes Yes Yes Two Year No Bank Withdrawal 78.85 5763.15 0 0 2851.92 8615.07 Stayed +9066-QRSDU Female 23 Yes 0 Marina 93933 36.689582 -121.758398 7 69 Offer A Yes 22.08 Yes No One Year Yes Bank Withdrawal 26.3 1763.55 0 0 1523.52 3287.07 Stayed +9067-SQTNS Male 37 Yes 2 Salinas 93905 36.667794 -121.601306 1 44 None Yes 34.94 No No One Year No Bank Withdrawal 20.6 926 0 0 1537.36 2463.36 Stayed +9067-YGSCA Female 35 No 0 Salinas 93901 36.64152 -121.622188 0 70 None Yes 31.33 Yes No One Year No Credit Card 26.05 1856.4 0 0 2193.1 4049.5 Stayed +9068-FHQHD Female 42 Yes 3 Petrolia 95558 40.274302 -124.210902 1 40 None Yes 3.01 No No Two Year No Bank Withdrawal 20.15 777.35 0 0 120.4 897.75 Stayed +9068-VPWQQ Male 21 Yes 0 Tracy 95376 37.680968 -121.446049 10 61 None Yes 28.8 Yes Yes Cable 52 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 75.35 4729.3 0 0 1756.8 6486.1 Stayed +9069-LGEUL Male 25 Yes 0 San Diego 92117 32.825086 -117.199424 5 23 None Yes 3.67 No Yes DSL 69 Yes No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 59.95 1406 26.55 140 84.41 1603.86 Stayed +9070-BCKQP Female 20 Yes 0 Wilmington 90744 33.782068 -118.262263 5 72 Offer A Yes 23.7 Yes Yes Fiber Optic 85 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.15 7881.2 0 0 1706.4 9587.6 Stayed +9073-ZZIAY Male 51 Yes 0 Long Beach 90806 33.802664 -118.179971 2 62 None Yes 43.2 No Yes DSL 23 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 86.1 5215.25 0 0 2678.4 7893.65 Stayed +9074-KGVOX Male 44 Yes 3 Westport 95488 39.724433 -123.767578 10 50 None No Yes DSL 23 Yes No No No Yes No No Yes Month-to-Month Yes Credit Card 39.45 2021.35 0 0 0 2021.35 Stayed +9076-AXYIK Male 66 Yes 0 Nipton 92364 35.478736 -115.516984 2 64 None Yes 20.19 Yes Yes Fiber Optic 8 No No Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 102.1 6538.45 0 0 1292.16 7830.61 Stayed +9079-LWTFD Male 50 No 0 Pioneertown 92268 34.201108 -116.593456 0 47 None Yes 47.73 Yes Yes Fiber Optic 25 Yes Yes No Yes Yes No No Yes Month-to-Month No Credit Card 100.75 4669.2 0 0 2243.31 6912.51 Stayed +9079-YEXQJ Female 56 No 0 Chino 91710 33.990646 -117.663025 0 54 None Yes 46.74 Yes Yes Fiber Optic 16 No Yes Yes Yes Yes Yes Yes No Month-to-Month No Bank Withdrawal 111.1 6014.85 0 50 2523.96 8588.81 Churned Dissatisfaction Product dissatisfaction +9081-WWXKP Female 64 Yes 1 Soledad 93960 36.414216 -121.360597 8 47 None Yes 37.35 No No Two Year No Credit Card 20.25 873.4 0 0 1755.45 2628.85 Stayed +9084-OAYKL Male 29 No 0 Little River 95456 39.245911 -123.77214 0 58 Offer B Yes 49.02 No No Two Year No Credit Card 20.8 1212.25 0 0 2843.16 4055.41 Stayed +9086-YJYXS Male 23 Yes 1 San Martin 95046 37.084697 -121.606417 0 34 Offer C Yes 5.39 Yes Yes Cable 52 No No Yes No Yes Yes Yes Yes One Year No Bank Withdrawal 77.2 2753.8 0 0 183.26 2937.06 Stayed +9087-EYCPR Female 63 No 0 Manteca 95336 37.830267 -121.201018 0 60 Offer B Yes 39.41 Yes No Two Year No Mailed Check 25 1505.05 0 0 2364.6 3869.65 Stayed +9089-UOWJG Female 51 Yes 3 Lotus 95651 38.815515 -120.916997 2 12 None Yes 7.97 No Yes DSL 52 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 58.35 740.55 0 0 95.64 836.19 Stayed +9090-SGQXL Male 70 Yes 0 Ben Lomond 95005 37.078873 -122.090386 1 68 None Yes 47.17 Yes Yes Fiber Optic 29 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 105.3 7299.65 0 0 3207.56 10507.21 Churned Competitor Competitor offered more data +9091-WTUUY Male 30 Yes 0 Ripon 95366 37.750778 -121.13238 4 64 None Yes 25.74 No Yes DSL 51 Yes No Yes Yes Yes No No Yes Two Year No Mailed Check 69.25 4447.75 0 0 1647.36 6095.11 Stayed +9092-GDZKO Male 49 No 0 New Cuyama 93254 34.956577 -119.750142 0 22 Offer D Yes 22.97 Yes No Month-to-Month Yes Credit Card 24.85 493.4 21.32 0 505.34 977.42 Stayed +9093-FPDLG Female 54 No 0 Hilmar 95324 37.394536 -120.890747 0 11 None Yes 9.52 No Yes Fiber Optic 4 No Yes Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.2 999.9 0 0 104.72 1104.62 Stayed +9094-AZPHK Female 64 No 0 San Bernardino 92405 34.142747 -117.300864 0 15 Offer D Yes 32.07 Yes Yes Fiber Optic 28 No Yes No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 100.15 1415 0 0 481.05 1896.05 Stayed +9095-HFAFX Female 61 No 0 San Diego 92126 32.886925 -117.152162 0 5 Offer E Yes 20.2 No Yes Fiber Optic 23 No No No No Yes No No No Month-to-Month Yes Credit Card 81 389.6 0 10 101 500.6 Churned Competitor Competitor made better offer +9097-ZUBYC Male 39 Yes 0 North San Juan 95960 39.423046 -120.984472 4 14 Offer D Yes 21.34 No Yes DSL 24 No No No Yes No No No Yes Month-to-Month No Bank Withdrawal 48.8 664.4 0 0 298.76 963.16 Stayed +9099-FTUHS Female 40 No 0 Grass Valley 95945 39.194539 -120.988066 0 23 None Yes 48.63 Yes Yes Cable 11 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 54.4 1249.25 0 0 1118.49 2367.74 Stayed +9101-BWFSS Female 58 Yes 0 Tollhouse 93667 36.993666 -119.348267 1 50 Offer B Yes 29.43 Yes Yes Fiber Optic 14 Yes Yes No Yes Yes Yes Yes Yes One Year No Bank Withdrawal 108.55 5610.7 0 0 1471.5 7082.2 Churned Other Moved +9101-NTIXF Male 32 No 0 Lompoc 93436 34.601055 -120.382917 0 2 Offer E Yes 15.16 No No Month-to-Month No Credit Card 19.4 50.6 0 0 30.32 80.92 Joined +9102-IAYHT Female 29 Yes 0 Salinas 93908 36.624338 -121.615669 1 17 None Yes 47.76 Yes Yes Fiber Optic 26 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.45 1451.6 0 0 811.92 2263.52 Churned Attitude Attitude of support person +9102-OXKFY Male 35 No 0 Camptonville 95922 39.432127 -121.099287 0 59 Offer B Yes 49.48 Yes Yes Cable 9 No No Yes No No No No Yes Two Year No Credit Card 54.15 3116.15 0 0 2919.32 6035.47 Stayed +9103-CXVOK Male 31 Yes 2 Grover Beach 93433 35.120833 -120.61843 8 1 None Yes 30.38 No No Month-to-Month No Bank Withdrawal 19.75 19.75 0 0 30.38 50.13 Joined +9103-TCIHJ Female 60 No 0 Los Angeles 90059 33.927254 -118.249826 0 15 Offer D Yes 40.66 Yes Yes DSL 8 Yes No No No No No No Yes Month-to-Month Yes Mailed Check 55.7 899.8 0 0 609.9 1509.7 Churned Price Price too high +9107-UKCKY Male 36 Yes 0 Carpinteria 93013 34.441398 -119.513163 7 61 Offer B Yes 27.88 Yes Yes DSL 5 No Yes Yes No Yes Yes Yes No One Year Yes Bank Withdrawal 79.8 4914.8 0 70 1700.68 6685.48 Stayed +9108-EJFJP Female 21 Yes 0 Jacumba 91934 32.649787 -116.2237 6 1 Offer E Yes 16.06 No Yes DSL 59 Yes Yes No No No No Yes Yes Month-to-Month Yes Credit Card 53.55 53.55 0 0 16.06 69.61 Joined +9108-EQPNQ Female 27 Yes 2 San Leandro 94577 37.717196 -122.159338 10 10 Offer D Yes 18.57 Yes No Two Year No Credit Card 26.1 225.55 0 0 185.7 411.25 Stayed +9110-HSGTV Female 46 No 0 San Diego 92102 32.716007 -117.117462 0 69 Offer A Yes 25.73 No Yes DSL 22 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 82.45 5555.3 15.38 0 1775.37 7315.29 Stayed +9112-WSNPU Female 65 No 0 Monterey 93940 36.362741 -121.869685 0 35 None Yes 16.91 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.55 2419 0 0 591.85 3010.85 Stayed +9114-AAFQH Female 27 Yes 0 North Highlands 95660 38.671295 -121.388251 6 48 Offer B Yes 49.88 No Yes DSL 42 No Yes Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 65.65 3094.65 0 0 2394.24 5488.89 Stayed +9114-DPSIA Male 22 Yes 3 Stockton 95205 37.965695 -121.260051 8 72 None Yes 2.73 Yes Yes DSL 59 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 81 5750 0 0 196.56 5946.56 Stayed +9114-VEPUF Male 19 Yes 0 Redwood City 94065 37.527497 -122.230941 4 62 Offer B Yes 30.51 Yes Yes Fiber Optic 41 Yes Yes No No No Yes Yes Yes One Year No Bank Withdrawal 96.1 6001.45 0 0 1891.62 7893.07 Stayed +9115-YQHGA Male 26 No 0 Lemoore 93245 36.303666 -119.825657 0 40 Offer B Yes 34.49 No Yes DSL 73 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 51.1 2092.9 0 0 1379.6 3472.5 Stayed +9117-SHLZX Male 36 No 0 Fremont 94538 37.505768 -121.962472 0 1 None Yes 10.41 No Yes DSL 17 No No No No No No No Yes Month-to-Month Yes Mailed Check 45.7 45.7 0 0 10.41 56.11 Churned Dissatisfaction Poor expertise of phone support +9121-PHQSR Male 69 Yes 0 Stratford 93266 36.175255 -119.813805 6 16 Offer D Yes 48.41 Yes Yes Fiber Optic 6 No No No No Yes No No Yes Two Year Yes Credit Card 85.05 1391.15 0 0 774.56 2165.71 Stayed +9122-UMROB Male 29 No 0 Los Angeles 90010 34.062125 -118.315709 0 1 None Yes 10.84 No No Month-to-Month No Credit Card 20.3 20.3 0 0 10.84 31.14 Joined +9124-LHCJQ Female 22 No 0 Los Angeles 90057 34.061918 -118.277939 0 1 None Yes 31.03 Yes Yes Fiber Optic 27 No No No No No Yes Yes Yes Month-to-Month Yes Credit Card 85.45 85.45 0 0 31.03 116.48 Churned Price Price too high +9127-FHJBZ Male 60 Yes 3 Vallecito 95251 38.055562 -120.456298 1 72 None Yes 32.47 Yes Yes Fiber Optic 76 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 114 8093.15 0 0 2337.84 10430.99 Stayed +9127-QRZMH Male 39 Yes 0 Santa Ana 92706 33.765893 -117.881533 1 44 None Yes 17.61 No Yes DSL 24 Yes Yes No Yes No No No Yes One Year Yes Bank Withdrawal -9 2603.95 0 0 774.84 3378.79 Stayed +9128-CPXKI Female 36 No 0 Nicolaus 95659 38.788898 -121.608624 0 59 None Yes 30.44 No Yes Fiber Optic 30 No No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 95.8 5655.45 0 0 1795.96 7451.41 Stayed +9129-UXERG Female 65 No 0 Van Nuys 91405 34.202494 -118.448048 0 18 None Yes 1.27 Yes Yes Fiber Optic 3 No Yes No Yes Yes Yes Yes No Month-to-Month Yes Credit Card 103.6 1806.35 0 10 22.86 1839.21 Stayed +9133-AYJZG Female 40 No 0 Mill Valley 94941 37.901371 -122.572024 0 23 None Yes 14.45 Yes Yes Fiber Optic 19 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 98.7 2249.1 0 0 332.35 2581.45 Stayed +9134-CEQMF Male 75 Yes 0 Nice 95464 39.12334 -122.838198 1 7 Offer E Yes 13.63 No Yes Fiber Optic 27 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 89.5 676.7 0 0 95.41 772.11 Churned Dissatisfaction Network reliability +9134-WYRVP Male 51 No 0 Suisun City 94585 38.197907 -122.017258 0 51 Offer B Yes 27.3 No Yes Fiber Optic 13 Yes No No No Yes No No Yes One Year No Credit Card 86.35 4267.15 0 0 1392.3 5659.45 Stayed +9135-HSWOC Male 28 Yes 1 Fremont 94555 37.555473 -122.080312 3 64 Offer B Yes 14.93 No No Two Year Yes Bank Withdrawal 19.7 1274.05 0 0 955.52 2229.57 Stayed +9135-MGVPY Male 41 Yes 0 Sanger 93657 36.819628 -119.440414 10 69 None Yes 48.37 No Yes DSL 7 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 84.7 5878.9 0 0 3337.53 9216.43 Stayed +9136-ALYBR Male 44 No 0 Fontana 92337 34.049671 -117.468896 0 1 None No Yes Cable 2 No No No No No No No Yes Month-to-Month Yes Mailed Check 24.45 24.45 0 0 0 24.45 Churned Price Extra data charges +9137-NOQKA Male 80 No 0 South San Francisco 94080 37.654436 -122.426468 0 2 None Yes 7.03 No No Two Year No Bank Withdrawal 19.2 37.2 0 0 14.06 51.26 Joined +9137-UIYPG Female 33 Yes 3 Butte City 95920 39.449794 -121.936372 1 35 None Yes 26.09 No Yes Fiber Optic 56 Yes No Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 106.9 3756.45 34.47 150 913.15 4785.13 Stayed +9138-EFSMO Male 54 Yes 3 Orosi 93647 36.600185 -119.175655 3 26 None Yes 24.17 No Yes Fiber Optic 75 No No No No No Yes Yes Yes One Year No Bank Withdrawal 78.95 2034.25 0 0 628.42 2662.67 Stayed +9139-TWBAS Female 34 Yes 0 Los Angeles 90014 34.043144 -118.251977 10 26 None No Yes Cable 28 Yes Yes Yes No Yes No No No One Year No Bank Withdrawal 47.85 1190.5 0 80 0 1270.5 Stayed +9139-WQQDY Female 35 Yes 0 San Diego 92117 32.825086 -117.199424 1 49 None Yes 26.37 Yes Yes Fiber Optic 19 No Yes No No Yes Yes Yes Yes One Year No Mailed Check 100.45 4941.8 0 0 1292.13 6233.93 Churned Dissatisfaction Poor expertise of online support +9140-CZQZZ Female 38 Yes 0 Lee Vining 93541 37.890145 -119.184087 7 68 Offer A Yes 47.95 No Yes DSL 14 Yes Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 79.6 5515.8 0 0 3260.6 8776.4 Stayed +9142-KZXOP Male 41 No 0 Sylmar 91342 34.321621 -118.399841 0 44 Offer B Yes 1.7 No Yes Fiber Optic 28 No No No No No No No Yes Month-to-Month No Credit Card 68.85 2958.95 0 0 74.8 3033.75 Stayed +9142-XMYJH Female 46 No 0 Fresno 93721 36.732694 -119.783786 0 29 None Yes 2.76 No No Month-to-Month No Credit Card 19.35 601.6 0 0 80.04 681.64 Stayed +9143-CANJF Female 29 Yes 3 Topaz 96133 38.636052 -119.489162 7 24 None Yes 27.37 No Yes DSL 85 Yes No No Yes No No No Yes Month-to-Month No Bank Withdrawal 55.15 1319.85 0 0 656.88 1976.73 Stayed +9146-JRIOX Female 47 Yes 1 Shaver Lake 93664 37.223 -119.001021 1 14 None Yes 31.7 Yes No Month-to-Month No Credit Card 25.55 372.45 0 0 443.8 816.25 Stayed +9150-HEPMB Male 57 No 0 Corona 92882 33.819385 -117.600213 0 56 None Yes 21.61 No Yes Cable 27 Yes No Yes No No No No Yes One Year No Credit Card 52.7 3019.7 0 0 1210.16 4229.86 Stayed +9150-KPBJQ Female 43 No 0 Los Angeles 90062 34.003553 -118.308933 0 6 None Yes 29.09 No No Two Year No Credit Card 19.65 116.85 0 0 174.54 291.39 Stayed +9152-AMKAK Male 50 No 0 Coalinga 93210 36.186867 -120.387793 0 6 Offer E Yes 22.95 No Yes Cable 10 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 80.25 493.4 0 0 137.7 631.1 Stayed +9153-BTBVV Female 61 Yes 0 San Francisco 94121 37.776718 -122.495781 1 71 Offer A Yes 48.01 Yes No Two Year No Bank Withdrawal 25 1753 0 0 3408.71 5161.71 Stayed +9154-QDGTH Male 20 Yes 2 Kettleman City 93239 35.996923 -120.000951 0 43 None Yes 22.83 Yes Yes Fiber Optic 47 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 104.3 4451.85 0 0 981.69 5433.54 Stayed +9158-VCTQB Female 41 Yes 0 Los Angeles 90023 34.017697 -118.200577 1 41 None Yes 5.01 Yes Yes Fiber Optic 10 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 113.6 4594.95 0 0 205.41 4800.36 Churned Price Extra data charges +9163-GHAYE Female 34 No 0 Stockton 95204 37.974498 -121.319568 0 15 None Yes 31.68 No Yes Cable 23 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 48.85 736.8 0 0 475.2 1212 Stayed +9167-APMXZ Female 23 No 0 Long Beach 90810 33.819814 -118.222416 0 22 None Yes 19.2 Yes Yes Fiber Optic 41 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 84.15 1821.95 0 60 422.4 2304.35 Stayed +9168-INPSZ Female 75 Yes 0 Port Hueneme 93041 34.110124 -119.100972 10 44 None Yes 20.83 Yes Yes Fiber Optic 9 No No Yes Yes Yes Yes No Yes Two Year No Bank Withdrawal 104.15 4495.65 0 0 916.52 5412.17 Stayed +9169-BSVIN Male 21 No 0 Winchester 92596 33.657433 -117.04254 0 12 None Yes 18.52 Yes Yes DSL 53 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 74.75 827.05 0 0 222.24 1049.29 Stayed +9170-ARBTB Female 41 Yes 0 Felton 95018 37.089111 -122.062213 0 52 None Yes 8.25 No No One Year No Credit Card 19.6 1012.4 46.07 0 429 1395.33 Stayed +9170-CCKOU Male 62 Yes 0 Fremont 94539 37.516791 -121.899117 1 17 Offer D Yes 12.06 Yes Yes Fiber Optic 9 Yes Yes Yes No No No No Yes Month-to-Month No Credit Card 90.2 1454.15 0 0 205.02 1659.17 Churned Dissatisfaction Product dissatisfaction +9170-GYZJC Female 42 Yes 3 Vallecito 95251 38.055562 -120.456298 1 41 None Yes 45.26 Yes Yes Cable 56 Yes Yes Yes Yes No Yes Yes Yes Month-to-Month No Credit Card 79.9 3326.2 0 0 1855.66 5181.86 Churned Price Price too high +9172-ANCRX Female 35 No 0 Carson 90745 33.822295 -118.26411 0 10 Offer D Yes 37.36 Yes Yes Fiber Optic 28 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 98.7 973.25 0 0 373.6 1346.85 Churned Attitude Attitude of support person +9172-JITSM Female 47 Yes 0 Palm Desert 92211 33.762759 -116.324817 1 26 None Yes 15.37 No Yes Fiber Optic 11 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.8 2361.8 0 0 399.62 2761.42 Churned Other Don't know +9173-IVZVP Female 48 Yes 3 Sherman Oaks 91403 34.147149 -118.463365 1 53 None Yes 43.71 No No Two Year No Credit Card 20.9 1146.05 0 0 2316.63 3462.68 Stayed +9174-FKWZE Female 70 No 0 Sacramento 95819 38.567594 -121.437507 0 1 None Yes 22.92 No No Month-to-Month Yes Bank Withdrawal 19.45 19.45 0 0 22.92 42.37 Churned Dissatisfaction Limited range of services +9174-IHETN Female 45 No 2 Goodyears Bar 95944 39.564113 -120.868836 0 50 Offer B Yes 36.11 No Yes Fiber Optic 20 No No No No No No No Yes Two Year No Credit Card 70.35 3533.6 0 0 1805.5 5339.1 Stayed +9178-JHUVJ Male 19 Yes 3 Newbury Park 91320 34.172071 -118.946262 1 24 Offer C Yes 1.14 Yes No Two Year Yes Bank Withdrawal 24.1 587.4 0 0 27.36 614.76 Stayed +9184-GALIL Female 26 Yes 2 Mccloud 96057 41.251322 -122.105209 6 38 None Yes 2.86 No No Month-to-Month No Credit Card 20.45 781.25 0 0 108.68 889.93 Stayed +9185-TQCVP Male 27 Yes 0 Albany 94706 37.890274 -122.295192 1 14 None Yes 21.3 Yes Yes Fiber Optic 42 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.15 1139.2 38.48 0 298.2 1398.92 Churned Dissatisfaction Poor expertise of phone support +9189-JWSHV Female 69 Yes 0 Helm 93627 36.520537 -120.118055 1 24 None Yes 13.38 Yes Yes Fiber Optic 12 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 93.55 2264.05 0 0 321.12 2585.17 Churned Price Price too high +9190-MFJLN Male 65 No 0 Vallecito 95251 38.055562 -120.456298 0 19 Offer D Yes 32.77 No Yes Fiber Optic 4 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 95.9 1777.9 0 0 622.63 2400.53 Churned Competitor Competitor had better devices +9191-MYQKX Female 34 Yes 5 Lynwood 90262 33.923573 -118.200669 1 7 None Yes 8.69 No Yes Fiber Optic 53 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 75.15 496.9 0 0 60.83 557.73 Churned Dissatisfaction Service dissatisfaction +9194-GFVOI Female 25 Yes 0 Tahoma 96142 39.061227 -120.179546 4 42 None Yes 9.84 Yes Yes DSL 52 Yes No Yes Yes Yes Yes Yes Yes Two Year No Credit Card 84.35 3571.6 0 0 413.28 3984.88 Stayed +9199-PWQVC Female 38 Yes 0 San Francisco 94124 37.731505 -122.384532 1 63 Offer B Yes 49.08 Yes Yes Cable 24 Yes Yes No No Yes Yes Yes No One Year Yes Credit Card 79.7 4786.15 0 30 3092.04 7908.19 Stayed +9200-NLNPD Male 20 Yes 0 Orland 95963 39.748037 -122.302169 10 56 None No Yes DSL 30 No No Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 54.05 2959.8 0 40 0 2999.8 Stayed +9206-GVPEQ Male 28 Yes 0 Fresno 93706 36.654614 -119.903674 1 13 None No Yes Cable 71 Yes No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 54.45 706.85 0 0 0 706.85 Churned Dissatisfaction Network reliability +9207-ZPANB Male 42 No 0 Paradise 95969 39.69676 -121.644379 0 37 Offer C Yes 13.04 Yes Yes DSL 14 Yes Yes Yes Yes No No No Yes One Year No Bank Withdrawal 67.45 2443.3 0 0 482.48 2925.78 Stayed +9208-OLGAQ Female 70 No 0 Berkeley 94709 37.878554 -122.26609 0 18 None Yes 25.7 No Yes Fiber Optic 23 No No Yes No No Yes No No Two Year Yes Bank Withdrawal 84.95 1443.65 4.76 70 462.6 1971.49 Stayed +9209-NWPGU Male 42 No 0 Niland 92257 33.345825 -115.596574 0 44 Offer B Yes 34.98 No Yes Cable 2 Yes No No Yes Yes No No Yes One Year No Bank Withdrawal 65.4 2774.55 0 0 1539.12 4313.67 Stayed +9210-IAHGH Female 57 No 0 Wendel 96136 40.345949 -120.081187 0 7 Offer E Yes 23.35 No Yes DSL 6 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 70.75 450.8 0 0 163.45 614.25 Churned Attitude Attitude of support person +9214-EKVXR Female 51 No 0 San Francisco 94110 37.750021 -122.415201 0 1 None Yes 26.15 No Yes DSL 26 No No No No No No No Yes Month-to-Month Yes Credit Card 44 44 0 0 26.15 70.15 Joined +9220-CXRSC Female 56 Yes 2 Heber 92249 32.730583 -115.501083 10 69 None Yes 39.07 Yes Yes DSL 19 Yes No No Yes No No No Yes Two Year No Credit Card 61.4 4059.85 0 0 2695.83 6755.68 Stayed +9220-ZNKJI Female 67 Yes 0 Cobb 95426 38.838088 -122.73203 5 55 None Yes 33.21 No Yes Fiber Optic 4 No No Yes Yes Yes No No Yes Two Year No Credit Card 88.8 4805.3 0 0 1826.55 6631.85 Stayed +9221-OTIVJ Female 80 No 0 Dunlap 93621 36.789213 -119.140338 0 14 None Yes 29.96 Yes Yes Fiber Optic 7 No Yes Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 104.85 1531.4 0 0 419.44 1950.84 Churned Dissatisfaction Product dissatisfaction +9223-UCPVT Female 49 No 0 Orland 95963 39.748037 -122.302169 0 1 None Yes 18.34 No Yes Fiber Optic 6 No No Yes No Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 94.4 94.4 0 0 18.34 112.74 Churned Price Lack of affordable download/upload speed +9224-VTYID Male 30 Yes 3 Walnut Grove 95690 38.240419 -121.587535 10 47 Offer B Yes 11.74 Yes Yes DSL 48 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Mailed Check 90.5 4318.35 0 0 551.78 4870.13 Stayed +9225-BZLNZ Male 64 Yes 0 Los Angeles 90033 34.050198 -118.210946 9 72 None Yes 16.58 Yes Yes DSL 30 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 85.25 6083.1 0 0 1193.76 7276.86 Stayed +9227-LUNBG Female 39 No 0 Pescadero 94060 37.22565 -122.297533 0 1 None No Yes DSL 12 No No No No No No No Yes Month-to-Month No Bank Withdrawal 24.6 24.6 0 0 0 24.6 Churned Price Price too high +9227-UAQFT Male 40 No 0 North Hollywood 91606 34.187599 -118.387125 0 16 Offer D Yes 40.17 No No Two Year No Mailed Check 19.75 284.35 0 0 642.72 927.07 Stayed +9227-YBAXE Female 23 Yes 2 Palm Desert 92260 33.694501 -116.412711 0 65 Offer B Yes 4.75 Yes Yes DSL 69 Yes Yes No Yes Yes Yes Yes No Two Year Yes Bank Withdrawal 82.5 5215.1 0 40 308.75 5563.85 Stayed +9229-RQABD Male 45 No 0 Salton City 92275 33.28156 -115.955541 0 18 Offer D Yes 12.97 Yes No One Year No Credit Card 23.75 424.5 0 0 233.46 657.96 Stayed +9231-ZJYAM Female 65 No 0 Squaw Valley 93675 36.719141 -119.202677 0 4 None Yes 36.93 No Yes Fiber Optic 18 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.85 292.8 0 0 147.72 440.52 Churned Other Moved +9233-PSYHO Female 68 No 0 Ontario 91762 34.057256 -117.667677 0 45 Offer B Yes 6.9 Yes Yes Fiber Optic 20 No No Yes No Yes Yes No Yes One Year Yes Bank Withdrawal 100.15 4459.8 0 0 310.5 4770.3 Stayed +9236-NDUCW Female 34 No 0 Bella Vista 96008 40.722733 -122.109666 0 21 Offer D No Yes DSL 4 Yes No No Yes No No No Yes Two Year No Credit Card 35.1 770.4 0 0 0 770.4 Stayed +9237-HQITU Female 19 No 2 Los Angeles 90005 34.059281 -118.30742 0 2 None Yes 9.12 No Yes Fiber Optic 51 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.7 151.65 0 0 18.24 169.89 Churned Other Moved +9239-GZHZE Female 25 Yes 0 Carpinteria 93013 34.441398 -119.513163 6 72 Offer A Yes 24.85 Yes Yes Fiber Optic 47 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 113.65 8124.2 0 0 1789.2 9913.4 Stayed +9239-ZBZZV Female 23 No 0 Los Angeles 90011 34.00709 -118.258681 0 6 Offer E No Yes DSL 71 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 47.95 305.1 0 0 0 305.1 Churned Competitor Competitor had better devices +9242-TKFSV Male 53 Yes 0 Browns Valley 95918 39.292334 -121.320597 7 72 Offer A No Yes DSL 15 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 65.1 4754.3 0 0 0 4754.3 Stayed +9244-ZVAPM Male 36 No 0 Garden Grove 92845 33.782955 -118.026456 0 1 None Yes 37.44 No Yes DSL 9 No No No No No No No Yes Month-to-Month No Credit Card 45.6 45.6 0 0 37.44 83.04 Joined +9248-OJYKK Male 74 No 0 San Diego 92121 32.898613 -117.202937 0 1 None Yes 3.84 Yes Yes Fiber Optic 13 No No No No No No No No Month-to-Month Yes Bank Withdrawal 76.45 76.45 0 10 3.84 90.29 Churned Competitor Competitor made better offer +9249-FXSCK Female 20 No 0 Acampo 95220 38.200231 -121.235034 0 52 Offer B Yes 33.69 Yes Yes Fiber Optic 52 Yes Yes No Yes Yes Yes Yes Yes One Year Yes Credit Card 111.25 5916.45 1.27 0 1751.88 7667.06 Churned Competitor Competitor offered more data +9250-WYPLL Female 20 No 0 Fallbrook 92028 33.362575 -117.299644 0 5 None Yes 35.22 Yes Yes Fiber Optic 58 No No No No No No Yes Yes Month-to-Month No Bank Withdrawal 75.55 413.65 0 0 176.1 589.75 Churned Competitor Competitor made better offer +9251-AWQGT Female 19 Yes 3 Palmdale 93591 34.598221 -117.79593 2 48 None Yes 9.77 No No Two Year No Credit Card 20 935.9 0 0 468.96 1404.86 Stayed +9251-WNSOD Female 23 Yes 0 Bakersfield 93311 35.16207 -119.194488 10 67 Offer A Yes 4.71 Yes Yes DSL 58 Yes Yes Yes No No Yes Yes Yes One Year No Mailed Check 75.1 5064.45 0 0 315.57 5380.02 Stayed +9253-QXKBE Male 73 Yes 0 Morgan Hill 95037 37.161544 -121.649371 1 29 None Yes 6.25 Yes Yes Fiber Optic 21 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94.45 2653.65 0 0 181.25 2834.9 Churned Competitor Competitor had better devices +9253-VIFJQ Male 50 Yes 0 Chualar 93925 36.596271 -121.442274 6 65 Offer B Yes 39.49 Yes Yes DSL 18 Yes Yes Yes No No No No Yes One Year No Credit Card 67.05 4309.55 0 0 2566.85 6876.4 Stayed +9254-RBFON Female 38 Yes 0 Klamath River 96050 41.816595 -122.948287 1 17 Offer D Yes 5.4 No Yes Fiber Optic 8 No No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 98.6 1704.95 0 0 91.8 1796.75 Churned Competitor Competitor had better devices +9256-JTBNZ Female 40 No 0 Potter Valley 95469 39.408634 -123.045516 0 11 None Yes 48.92 No No Month-to-Month No Bank Withdrawal 20.3 246.3 0 0 538.12 784.42 Stayed +9257-AZMTZ Female 22 Yes 1 Glendale 91205 34.13658 -118.245839 10 52 None Yes 2.44 No No Two Year No Bank Withdrawal 20.1 1078.75 17.05 0 126.88 1188.58 Stayed +9258-CNWAC Female 23 Yes 2 Long Beach 90813 33.781086 -118.199049 2 71 Offer A Yes 4.32 Yes Yes Fiber Optic 41 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 113.65 8166.8 0 0 306.72 8473.52 Stayed +9259-PACGQ Female 19 Yes 0 Los Angeles 90026 34.078991 -118.263804 1 34 None Yes 41.32 Yes Yes Cable 71 Yes Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 62.65 2274.9 0 0 1404.88 3679.78 Churned Competitor Competitor had better devices +9261-WDCAF Male 64 No 0 Bonita 91902 32.67117 -117.00232 0 3 None Yes 33.53 No Yes DSL 30 No No No No No Yes Yes Yes Month-to-Month No Mailed Check -5 189.1 0 0 100.59 289.69 Joined +9269-CQOOL Male 58 No 0 Trinidad 95570 41.162295 -124.027381 0 3 Offer E Yes 2.88 No Yes DSL 17 No No No No Yes No No Yes Month-to-Month Yes Credit Card 54.7 169.45 0 0 8.64 178.09 Churned Competitor Competitor had better devices +9272-LSVYH Male 23 No 0 Courtland 95615 38.311609 -121.554034 0 10 None Yes 4.29 No Yes Fiber Optic 85 No No No No No No No Yes Month-to-Month No Credit Card 70.15 735.5 0 0 42.9 778.4 Stayed +9274-CNFMO Male 76 Yes 0 Pacoima 91331 34.255442 -118.421314 1 4 None Yes 28.11 Yes Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month No Bank Withdrawal 74.95 308.7 0 0 112.44 421.14 Churned Competitor Competitor offered more data +9274-UARKJ Female 60 No 0 Modesto 95351 37.621458 -121.012295 0 15 None Yes 10.43 No Yes Fiber Optic 29 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 83.2 1130 0 0 156.45 1286.45 Stayed +9277-JOOMO Female 27 No 0 Garberville 95542 40.057784 -123.679461 0 3 None Yes 26.33 Yes No Month-to-Month No Credit Card 24.6 86.35 0 0 78.99 165.34 Joined +9278-VZKCD Female 67 Yes 0 Norco 92860 33.925833 -117.559639 1 52 None Yes 4.11 Yes Yes Fiber Optic 17 Yes Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 109.1 5647.95 0 0 213.72 5861.67 Stayed +9279-CJEOJ Female 77 No 0 Anaheim 92801 33.844983 -117.952151 0 21 None Yes 37.4 Yes Yes Fiber Optic 16 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 95.4 2025.1 0 0 785.4 2810.5 Stayed +9281-CEDRU Female 23 Yes 0 Salton City 92275 33.28156 -115.955541 2 68 None Yes 8.62 No Yes DSL 53 No Yes No Yes Yes No No Yes Two Year No Bank Withdrawal 64.1 4326.25 19.12 0 586.16 4893.29 Stayed +9281-OFDMF Male 76 No 0 Meadow Valley 95956 39.937017 -121.058043 0 39 None Yes 20.06 Yes Yes Fiber Optic 3 No Yes No No No Yes Yes Yes Two Year No Bank Withdrawal 90.7 3413.25 0 0 782.34 4195.59 Stayed +9281-PKKZE Female 47 Yes 0 Azusa 91702 34.174493 -117.87068 1 46 None No Yes DSL 8 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 43.95 2007.85 0 0 0 2007.85 Stayed +9282-IZGQK Female 51 No 0 Irvine 92612 33.643095 -117.810896 0 1 Offer E Yes 30.52 Yes Yes Fiber Optic 30 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85 85 0 0 30.52 115.52 Churned Other Don't know +9283-LZQOH Male 36 Yes 0 Antelope 95843 38.715498 -121.363411 1 13 None Yes 2.92 Yes Yes Fiber Optic 21 No No No No No No No Yes Month-to-Month Yes Credit Card 74.4 896.75 0 0 37.96 934.71 Churned Competitor Competitor made better offer +9286-BHDQG Male 46 Yes 0 Thousand Oaks 91362 34.191842 -118.822796 11 72 Offer A No Yes DSL 17 Yes Yes Yes Yes No No No Yes Two Year No Credit Card 45.25 3139.8 0 0 0 3139.8 Stayed +9286-DOJGF Female 66 Yes 0 Lotus 95651 38.815515 -120.916997 5 38 None Yes 15.78 Yes Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 2869.85 0 0 599.64 3469.49 Churned Dissatisfaction Product dissatisfaction +9289-LBQVU Male 24 Yes 0 Hemet 92545 33.734933 -117.044145 5 64 None Yes 32.93 Yes Yes DSL 26 No Yes No Yes No Yes Yes Yes One Year Yes Credit Card 70.15 4480.7 0 0 2107.52 6588.22 Stayed +9290-SHCMB Female 74 No 0 Brownsville 95919 39.440687 -121.263583 0 13 None Yes 26.68 No Yes Fiber Optic 24 No No Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 96.85 1235.55 0 0 346.84 1582.39 Stayed +9294-TDIPC Male 59 No 1 San Diego 92110 32.76501 -117.19938 0 5 Offer E Yes 12.22 No No Month-to-Month No Credit Card -10 83.75 0 0 61.1 144.85 Stayed +9297-EONCV Female 47 No 0 Fremont 94536 37.572273 -121.964583 0 72 Offer A Yes 44.21 Yes Yes DSL 22 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 91.35 6697.2 0 0 3183.12 9880.32 Stayed +9297-FVVDH Female 33 Yes 0 Hemet 92545 33.734933 -117.044145 2 57 Offer B Yes 10.05 Yes Yes DSL 16 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.5 4845.4 0 0 572.85 5418.25 Stayed +9298-WGMRW Female 26 Yes 0 Echo Lake 95721 38.851842 -120.076204 4 72 Offer A Yes 24.32 Yes Yes Fiber Optic 76 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 115.5 8312.75 0 0 1751.04 10063.79 Stayed +9300-AGZNL Male 76 No 0 Elk Creek 95939 39.53222 -122.594879 0 1 None Yes 21.85 Yes Yes Fiber Optic 29 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 94 94 0 0 21.85 115.85 Churned Dissatisfaction Product dissatisfaction +9300-RENDD Male 56 No 0 Cedar Glen 92321 34.255203 -117.175654 0 1 Offer E Yes 3.13 No Yes Fiber Optic 5 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.95 79.95 0 0 3.13 83.08 Churned Attitude Attitude of support person +9305-CDSKC Female 31 No 2 Los Angeles 90006 34.048013 -118.293953 0 8 None Yes 12.15 Yes Yes Cable 26 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 99.65 820.5 0 0 97.2 917.7 Churned Other Moved +9306-CPCBC Female 44 No 0 Moreno Valley 92555 33.907361 -117.109972 0 3 None Yes 35.54 Yes Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.25 210.3 0 0 106.62 316.92 Churned Competitor Competitor made better offer +9308-ANMVE Male 52 No 2 Los Olivos 93441 34.70434 -120.02609 0 47 Offer B Yes 25.25 No Yes Cable 17 Yes Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 55.3 2654.05 0 0 1186.75 3840.8 Stayed +9309-BZGNT Male 69 Yes 0 Pine Valley 91962 32.800671 -116.483363 7 69 None No Yes DSL 13 No No Yes No No No No Yes One Year Yes Credit Card 29.8 2134.3 0 0 0 2134.3 Stayed +9313-CDOGY Male 40 Yes 2 Imperial Beach 91932 32.579134 -117.119009 3 38 None Yes 24.16 No No Month-to-Month No Bank Withdrawal 19.6 717.3 0 0 918.08 1635.38 Stayed +9313-QOLTZ Male 31 No 0 Chester 96020 40.243494 -121.154733 0 26 Offer C Yes 31.73 No No Month-to-Month No Credit Card 20.9 518.3 0 0 824.98 1343.28 Stayed +9314-IJWSQ Female 46 Yes 3 Meridian 95957 39.068071 -121.832638 1 14 Offer D Yes 26.58 Yes Yes Fiber Optic 53 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.8 1203.9 0 0 372.12 1576.02 Stayed +9314-QDMDW Male 29 No 0 Los Alamos 93440 34.758699 -120.275839 0 11 Offer D Yes 27.84 No Yes Cable 59 No Yes No No Yes No No Yes One Year Yes Bank Withdrawal 61.25 729.95 0 0 306.24 1036.19 Stayed +9317-WZPGV Female 74 No 0 Paskenta 96074 39.884395 -122.587513 0 2 Offer E Yes 39.63 No Yes Fiber Optic 23 No No No No No Yes No No Month-to-Month Yes Bank Withdrawal 79.75 159.4 0 10 79.26 248.66 Churned Price Extra data charges +9318-NKNFC Male 53 No 0 Twain 95984 40.022184 -121.062384 0 1 None Yes 40.49 No No Month-to-Month Yes Mailed Check 18.85 18.85 0 0 40.49 59.34 Churned Dissatisfaction Service dissatisfaction +9323-HGFWY Female 55 Yes 0 Porter Ranch 91326 34.281911 -118.556218 0 27 Offer C Yes 20.02 No Yes Fiber Optic 27 Yes No No Yes Yes Yes Yes Yes One Year Yes Credit Card 101.9 2681.15 0 0 540.54 3221.69 Stayed +9327-QSDED Male 44 No 0 Quincy 95971 39.971228 -121.041166 0 8 None Yes 7.02 No Yes DSL 23 No No No No No No No No Month-to-Month No Credit Card 43.55 335.4 0 10 56.16 401.56 Stayed +9330-DHBFL Female 29 Yes 0 San Jose 95130 37.277592 -121.986477 4 23 None Yes 11.4 No Yes DSL 58 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 66.25 1533.8 23.92 0 262.2 1772.08 Stayed +9330-IJWIO Female 54 No 0 Kirkwood 95646 38.631489 -120.015167 0 13 Offer D Yes 6.78 Yes Yes Fiber Optic 26 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.35 1358.85 34.09 0 88.14 1412.9 Churned Price Price too high +9330-VOFSZ Female 34 Yes 0 Princeton 95970 39.424957 -122.039307 1 60 Offer B Yes 30.23 Yes Yes Fiber Optic 14 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.8 6640.7 9.79 0 1813.8 8444.71 Stayed +9332-GYWLO Female 23 Yes 2 Fall River Mills 96028 41.017282 -121.468945 3 6 None Yes 30.17 No Yes DSL 48 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 54.85 355.1 39.15 0 181.02 496.97 Stayed +9334-GWGOW Male 68 Yes 0 Mc Kittrick 93251 35.38381 -119.730885 2 7 None Yes 6.81 Yes Yes Fiber Optic 13 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal -4 485.25 0 0 47.67 532.92 Stayed +9337-SRRNI Male 64 No 3 Rio Oso 95674 38.954144 -121.482536 0 66 Offer A Yes 23.81 Yes No Two Year Yes Credit Card 25.3 1673.8 0 0 1571.46 3245.26 Stayed +9339-FIIJL Male 57 Yes 0 Avenal 93204 35.916943 -120.129921 2 72 Offer A Yes 10.97 Yes Yes DSL 30 No Yes Yes Yes Yes Yes Yes Yes Two Year No Bank Withdrawal 85.95 6151.9 0 0 789.84 6941.74 Stayed +9342-VNIMQ Male 62 No 0 La Honda 94020 37.285677 -122.224165 0 33 Offer C Yes 5.91 Yes Yes DSL 5 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 54.65 1665.2 0 0 195.03 1860.23 Stayed +9347-AERRL Male 60 Yes 0 Desert Hot Springs 92240 33.948558 -116.516976 3 23 None Yes 36.14 No No One Year No Credit Card 19.3 486.2 0 0 831.22 1317.42 Stayed +9348-ROUAI Female 50 Yes 2 Honeydew 95545 40.342928 -124.063329 5 59 Offer B Yes 47.05 Yes Yes Cable 24 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 90.3 5194.05 0 0 2775.95 7970 Stayed +9348-YVOMK Male 28 No 0 Anaheim 92802 33.807864 -117.923782 0 4 Offer E Yes 43.77 No Yes DSL 41 No No No No No No Yes Yes Month-to-Month Yes Credit Card 44.8 176.2 0 0 175.08 351.28 Stayed +9350-VLHMB Male 38 Yes 3 Volcano 95689 38.481902 -120.603668 4 67 Offer A Yes 6.15 Yes Yes Fiber Optic 53 No Yes No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.55 6373.1 0 0 412.05 6785.15 Stayed +9350-ZXYJC Female 24 No 0 La Crescenta 91214 34.239636 -118.245259 0 4 Offer E Yes 9.75 Yes No Two Year Yes Credit Card 25.3 116.95 0 0 39 155.95 Stayed +9351-HXDMR Male 37 Yes 0 Lytle Creek 92358 34.238162 -117.534306 6 72 Offer A Yes 46.16 Yes Yes Fiber Optic 14 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 110.9 8240.85 0 0 3323.52 11564.37 Stayed +9351-LZYGF Female 56 Yes 0 Bodega 94922 38.343282 -122.9755 4 42 None Yes 36.35 Yes Yes DSL 30 Yes Yes No Yes No No No Yes Month-to-Month Yes Credit Card 66.4 2727.8 0 0 1526.7 4254.5 Stayed +9355-NPPFS Female 70 No 0 Fremont 94538 37.505768 -121.962472 0 26 None Yes 19.21 No Yes Fiber Optic 15 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 78.8 2006.1 0 0 499.46 2505.56 Stayed +9356-AXGMP Male 59 Yes 0 Somerset 95684 38.606703 -120.586659 9 38 Offer C Yes 42.08 Yes Yes Fiber Optic 15 Yes No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 110.7 4428.6 0 0 1599.04 6027.64 Stayed +9357-UJRUN Male 50 Yes 0 Carlotta 95528 40.497283 -123.93037 5 24 None Yes 34.01 Yes Yes Cable 4 Yes No No Yes No No No Yes One Year Yes Bank Withdrawal 58.35 1346.9 0 0 816.24 2163.14 Stayed +9359-JANWS Female 22 Yes 0 North Hills 91343 34.238802 -118.482296 5 65 None Yes 34.31 No Yes DSL 71 Yes No Yes Yes No No No Yes Two Year No Credit Card 58.9 3857.1 0 0 2230.15 6087.25 Stayed +9359-UGBTK Female 63 No 0 Lockeford 95237 38.166791 -121.14207 0 67 None Yes 5.39 No Yes Cable 9 Yes No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 72.35 4991.5 0 0 361.13 5352.63 Stayed +9360-AHGNL Female 74 Yes 0 Concord 94519 37.990118 -122.012188 7 43 Offer B Yes 8.75 Yes Yes Fiber Optic 13 Yes No Yes Yes Yes Yes No Yes One Year Yes Credit Card 109.55 4830.25 0 0 376.25 5206.5 Churned Dissatisfaction Limited range of services +9360-OMDZZ Male 60 No 0 Herald 95638 38.313447 -121.123886 0 24 Offer C Yes 30.42 Yes Yes Fiber Optic 14 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.1 2322.85 0 110 730.08 3162.93 Stayed +9361-YNQWJ Female 36 No 0 Oakland 94609 37.834341 -122.26437 0 64 Offer B Yes 15.93 Yes No One Year Yes Bank Withdrawal 24.4 1601.2 0 0 1019.52 2620.72 Stayed +9362-MWODR Female 63 No 1 San Mateo 94404 37.556094 -122.272437 0 40 None Yes 20.13 No Yes DSL 10 Yes No No Yes Yes No No Yes Month-to-Month Yes Credit Card 64.1 2460.35 0 0 805.2 3265.55 Stayed +9364-YKUVW Male 53 No 0 Valley Center 92082 33.25283 -116.986079 0 15 None Yes 16.13 No No Month-to-Month Yes Mailed Check 19.8 309.4 0 0 241.95 551.35 Stayed +9365-CSLBQ Male 36 No 3 Richgrove 93261 35.809921 -119.127437 0 71 None Yes 4.89 Yes No Two Year No Credit Card 24.35 1654.6 0 0 347.19 2001.79 Stayed +9365-SRSZE Male 71 Yes 0 Los Angeles 90036 34.070291 -118.349191 0 27 Offer C Yes 30.49 No Yes Fiber Optic 16 No No No No No No No Yes Two Year Yes Bank Withdrawal 70.55 1943.9 29.99 0 823.23 2737.14 Stayed +9367-OIUXP Male 28 No 0 Laton 93242 36.444232 -119.718285 0 4 None Yes 45.37 No No Month-to-Month No Credit Card 20.7 73.05 0 0 181.48 254.53 Stayed +9367-TCUYN Female 25 No 0 Los Angeles 90066 34.002028 -118.430656 0 12 Offer D Yes 8.82 No No Month-to-Month No Credit Card 20.1 223.6 0 0 105.84 329.44 Stayed +9367-WXLCH Male 51 No 2 Glendale 91204 34.136306 -118.26036 0 8 Offer E Yes 25.73 Yes Yes Fiber Optic 19 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 84.5 662.65 33.21 0 205.84 835.28 Churned Price Extra data charges +9369-XFEHK Female 76 Yes 0 Pleasanton 94566 37.633361 -121.862395 1 33 None Yes 33.19 Yes Yes Cable 15 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 80.6 2656.5 0 0 1095.27 3751.77 Churned Competitor Competitor offered more data +9371-BITHB Female 27 Yes 1 Gustine 95322 37.147198 -121.120161 1 52 Offer B Yes 3.41 No No Two Year No Mailed Check 19.85 1070.5 0 0 177.32 1247.82 Stayed +9372-TXXPS Female 49 Yes 0 Burson 95225 38.183918 -120.898817 7 60 Offer B Yes 41.4 No Yes Cable 21 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 59.85 3483.45 0 0 2484 5967.45 Stayed +9373-WSLOY Male 80 Yes 0 Carlsbad 92008 33.148116 -117.306043 1 33 None No Yes DSL 4 No Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 50 1750.85 0 0 0 1750.85 Stayed +9374-YOLBJ Female 29 Yes 5 Upper Lake 95485 39.220368 -122.907693 9 1 Offer E Yes 25.1 No No Month-to-Month No Bank Withdrawal 19.25 19.25 0 0 25.1 44.35 Joined +9375-MHRRS Male 37 No 0 San Jose 95125 37.294926 -121.894763 0 6 Offer E Yes 23.01 No Yes DSL 13 No No No Yes No No No No Month-to-Month No Credit Card 50.05 288.35 0 40 138.06 466.41 Stayed +9378-FXTIZ Female 50 Yes 0 San Diego 92119 32.802959 -117.027095 1 54 None Yes 42.1 Yes Yes DSL 12 No No No No Yes Yes Yes Yes One Year Yes Credit Card 70.15 3715.65 0 0 2273.4 5989.05 Churned Dissatisfaction Network reliability +9381-NDKME Female 74 Yes 0 El Monte 91731 34.079934 -118.046695 1 24 Offer C No Yes Cable 29 No No Yes No No Yes No Yes Month-to-Month Yes Credit Card 40.65 933.3 0 0 0 933.3 Churned Dissatisfaction Limited range of services +9385-EHGDO Female 37 Yes 1 Lakeside 92040 32.909873 -116.906774 5 35 None Yes 9.04 No No Two Year Yes Credit Card 19.85 739.35 2.29 0 316.4 1053.46 Stayed +9385-NXKDA Female 53 Yes 0 Hesperia 92345 34.361387 -117.337509 7 72 Offer A Yes 17.28 Yes Yes DSL 11 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 82.65 5919.35 0 0 1244.16 7163.51 Stayed +9386-LDCZR Male 19 No 0 San Ardo 93450 35.996008 -120.85305 0 43 Offer B Yes 36.78 No Yes Fiber Optic 59 Yes Yes Yes Yes No No No Yes One Year Yes Credit Card 90.65 3882.3 0 0 1581.54 5463.84 Stayed +9388-ZEYVT Male 63 No 0 Gardena 90247 33.890853 -118.297967 0 43 Offer B No Yes DSL 11 No No Yes Yes No Yes Yes Yes One Year No Bank Withdrawal -6 1931.3 0 0 0 1931.3 Stayed +9389-ACWBI Female 47 Yes 2 Richvale 95974 39.495768 -121.747472 1 5 None Yes 1.38 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month No Credit Card 69.95 320.4 0 0 6.9 327.3 Stayed +9391-DXGGG Female 70 No 0 Sacramento 95832 38.445939 -121.496855 0 44 Offer B Yes 35.39 No Yes Fiber Optic 19 No Yes Yes No No Yes Yes Yes One Year No Credit Card 89.15 3990.75 0 0 1557.16 5547.91 Stayed +9391-EOYLI Male 77 Yes 0 Lewiston 96052 40.704293 -122.803899 1 12 Offer D Yes 6.97 No Yes Fiber Optic 19 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 80.45 950.2 0 0 83.64 1033.84 Churned Competitor Competitor made better offer +9391-LMANN Male 38 No 3 Pico Rivera 90660 33.989524 -118.089299 0 53 Offer B Yes 33.74 No Yes Fiber Optic 56 Yes Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 95.95 5036.9 0 0 1788.22 6825.12 Stayed +9391-TTOYH Female 33 No 0 Oakland 94611 37.828416 -122.216005 0 23 Offer D Yes 13.98 No No Month-to-Month Yes Credit Card 19.5 470.2 0 0 321.54 791.74 Stayed +9391-YZEJW Female 42 No 0 Mountain View 94043 37.419725 -122.062947 0 62 Offer B Yes 32.29 Yes Yes Fiber Optic 26 No No No No Yes Yes Yes Yes One Year Yes Bank Withdrawal 94 5757.2 0 0 2001.98 7759.18 Stayed +9392-XBGTD Male 42 No 2 Aptos 95003 37.013471 -121.877877 0 27 None Yes 8.55 No No Two Year No Credit Card 20.6 581.85 0 0 230.85 812.7 Stayed +9396-ZSFLL Female 64 No 0 Carpinteria 93013 34.441398 -119.513163 0 15 None Yes 13.58 Yes Yes DSL 19 No No No No No No No Yes Month-to-Month No Credit Card 48.85 631.4 32.09 0 203.7 803.01 Stayed +9397-TZSHA Female 24 No 0 Watsonville 95076 36.931654 -121.752383 0 69 Offer A Yes 36.5 Yes No Two Year No Credit Card 24.6 1678.05 28.42 0 2518.5 4168.13 Stayed +9398-MMQTO Male 41 No 0 Borrego Springs 92004 33.200369 -116.192313 0 3 None Yes 34.8 No Yes Fiber Optic 5 No Yes No No No No No No Month-to-Month No Credit Card 74.45 221.1 0 70 104.4 395.5 Joined +9399-APLBT Female 52 Yes 0 Rialto 92377 34.156758 -117.404686 0 1 None Yes 21.91 No Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.7 74.7 0 0 21.91 96.61 Churned Competitor Competitor had better devices +9402-CXWPL Female 25 No 0 Birds Landing 94512 38.140719 -121.838298 0 70 Offer A Yes 8.39 Yes Yes Fiber Optic 59 No Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 98.9 6838.6 0 0 587.3 7425.9 Stayed +9402-ORRAH Female 80 No 0 La Canada Flintridge 91011 34.234912 -118.153729 0 15 None Yes 39.57 No Yes Fiber Optic 16 No No No No Yes Yes No Yes Two Year Yes Bank Withdrawal 91.5 1400.3 48.66 0 593.55 1945.19 Stayed +9402-ROUMJ Female 52 Yes 3 La Habra 90631 33.940619 -117.9513 10 67 Offer A Yes 3.04 Yes Yes Fiber Optic 30 Yes No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 100.25 6689 0 0 203.68 6892.68 Stayed +9405-GPBBG Female 42 No 0 Carmel By The Sea 93921 36.554618 -121.922239 0 64 None Yes 5.68 Yes Yes Fiber Optic 24 No Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 110.5 7069.25 0 60 363.52 7492.77 Stayed +9408-HRXRK Female 63 Yes 1 Annapolis 95412 38.731055 -123.316553 9 45 None Yes 47.48 Yes Yes Fiber Optic 20 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.15 4730.9 0 0 2136.6 6867.5 Stayed +9408-SSNVZ Female 39 No 2 Stevenson Ranch 91381 34.364153 -118.615583 0 4 None Yes 29.4 No Yes Fiber Optic 17 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.15 268.35 21.69 0 117.6 364.26 Churned Other Don't know +9411-TPQQV Female 31 No 0 Santa Barbara 93109 34.406256 -119.726936 0 40 Offer B No Yes DSL 28 Yes No No Yes Yes Yes Yes No One Year Yes Bank Withdrawal 54.55 2236.2 11.48 40 0 2264.72 Stayed +9412-ARGBX Female 47 No 0 Downey 90241 33.940884 -118.128628 0 48 None Yes 29.54 No Yes Fiber Optic 29 No Yes Yes Yes Yes No No Yes Two Year Yes Credit Card 95.5 4627.85 0 0 1417.92 6045.77 Churned Competitor Competitor made better offer +9412-GHEEC Male 55 No 0 Murrieta 92563 33.581045 -117.14719 0 40 None Yes 35.58 Yes Yes Fiber Optic 8 No No Yes Yes Yes Yes Yes Yes Month-to-Month No Bank Withdrawal 104.8 4131.95 0 0 1423.2 5555.15 Churned Competitor Competitor had better devices +9415-DPEWS Female 47 No 0 Carmichael 95608 38.626128 -121.328011 0 18 None Yes 12.67 Yes Yes Fiber Optic 23 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.35 1639.3 0 0 228.06 1867.36 Churned Competitor Competitor offered more data +9415-TPKRV Female 62 Yes 3 Dos Rios 95429 39.756049 -123.358701 1 8 Offer E Yes 12.41 Yes Yes DSL 53 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 55.75 446.8 0 0 99.28 546.08 Stayed +9415-ZNBSX Female 30 Yes 1 Cool 95614 38.880622 -120.973865 3 70 None Yes 33.24 Yes Yes DSL 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 89 6293.2 0 0 2326.8 8620 Stayed +9418-RUKPH Female 26 Yes 3 Newark 94560 37.504133 -122.032347 7 38 Offer C Yes 49.9 No No Two Year Yes Credit Card 19.95 756.4 0 0 1896.2 2652.6 Stayed +9419-IPPBE Female 21 Yes 3 Solana Beach 92075 33.001813 -117.263628 4 51 Offer B Yes 19.9 Yes Yes Fiber Optic 59 No No Yes No No Yes Yes Yes One Year Yes Bank Withdrawal 90.15 4554.85 0 0 1014.9 5569.75 Stayed +9420-LOJKX Female 34 No 1 Los Angeles 90061 33.92128 -118.274186 0 15 None Yes 3.96 No Yes Fiber Optic 20 Yes Yes No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.1 1426.4 0 0 59.4 1485.8 Churned Competitor Competitor offered more data +9424-CMPOG Male 53 Yes 3 Bakersfield 93307 35.280113 -118.962329 9 9 Offer E Yes 2.68 No No Two Year No Mailed Check 19.6 197.4 0 0 24.12 221.52 Stayed +9426-SXNHE Female 23 No 0 Orleans 95556 41.269521 -123.546958 0 2 None Yes 4.92 No No Month-to-Month No Bank Withdrawal 18.75 53.15 0 0 9.84 62.99 Joined +9430-FRQOC Female 33 No 0 San Diego 92117 32.825086 -117.199424 0 4 None Yes 32.46 Yes Yes Fiber Optic 3 No No Yes Yes No No No Yes Month-to-Month Yes Mailed Check 87.1 341.45 0 0 129.84 471.29 Churned Competitor Competitor made better offer +9430-NKQLY Male 49 Yes 2 Arcadia 91006 34.137319 -118.029837 7 72 Offer A Yes 27.93 Yes No Two Year Yes Credit Card 25.1 1790.8 46.81 0 2010.96 3754.95 Stayed +9432-RUVSL Female 43 No 0 Kirkwood 95646 38.631489 -120.015167 0 48 Offer B Yes 19.04 No Yes Fiber Optic 21 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 102.5 4904.25 0 0 913.92 5818.17 Stayed +9432-VOFYX Male 26 No 0 Delano 93215 35.772244 -119.209689 0 17 Offer D Yes 35.88 No Yes Fiber Optic 52 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.8 1207 0 0 609.96 1816.96 Stayed +9435-JMLSX Male 39 Yes 0 Monte Rio 95462 38.471049 -123.015549 7 71 Offer A Yes 5.51 No Yes Cable 6 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 86.1 6045.9 0 0 391.21 6437.11 Stayed +9436-ZBZCT Male 40 No 0 Inglewood 90303 33.936291 -118.332639 0 14 Offer D Yes 28.65 Yes Yes Cable 27 No No No Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 89.95 1178.4 0 0 401.1 1579.5 Churned Attitude Attitude of support person +9441-QHEVC Male 61 No 0 San Diego 92139 32.677716 -117.047666 0 1 None Yes 44.22 No No Month-to-Month No Credit Card 19.1 19.1 0 0 44.22 63.32 Joined +9442-JTWDL Female 52 No 0 Heber 92249 32.730583 -115.501083 0 11 None Yes 26.85 No No One Year No Credit Card 20.05 237.7 0 0 295.35 533.05 Stayed +9443-JUBUO Male 24 Yes 3 Hoopa 95546 41.163637 -123.704841 9 72 Offer A No Yes DSL 51 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 65.25 4478.85 0 80 0 4558.85 Stayed +9444-JTXHZ Male 53 Yes 0 Tulare 93274 36.185471 -119.375243 1 1 None Yes 35.15 No Yes Fiber Optic 14 No No Yes No No No No No Month-to-Month No Bank Withdrawal 76.2 76.2 0 50 35.15 161.35 Churned Other Don't know +9445-SZLCH Female 39 Yes 0 Santa Clara 95050 37.351214 -121.952417 3 36 None Yes 24.51 Yes Yes Fiber Optic 27 No Yes Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 97.35 3457.9 4.96 0 882.36 4335.3 Churned Dissatisfaction Limited range of services +9445-ZUEQE Male 33 Yes 1 Buena Park 90621 33.874224 -117.993368 1 27 Offer C Yes 48.17 Yes Yes Fiber Optic 15 No Yes No Yes No No No No Month-to-Month Yes Credit Card 85.2 2151.6 0 30 1300.59 3482.19 Stayed +9447-YPTBX Female 30 Yes 0 Alhambra 91801 34.090925 -118.128164 1 50 None Yes 28.1 No No One Year Yes Bank Withdrawal 19.85 943.1 0 0 1405 2348.1 Stayed +9448-REEVD Male 21 Yes 0 Concord 94520 38.013825 -122.039144 1 1 None Yes 32.08 No Yes DSL 73 No No No No No No Yes Yes Month-to-Month No Credit Card 44.7 44.7 0 0 32.08 76.78 Churned Other Don't know +9450-TRJUU Male 52 No 0 Bakersfield 93306 35.449881 -118.841442 0 35 None Yes 41.21 Yes Yes Fiber Optic 6 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 83.15 2848.45 18.84 0 1442.35 4271.96 Stayed +9451-LPGOO Male 22 No 0 Fallbrook 92028 33.362575 -117.299644 0 7 Offer E Yes 30.61 Yes Yes Fiber Optic 59 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 86.8 620.35 0 0 214.27 834.62 Churned Competitor Competitor made better offer +9451-WLYRI Female 50 Yes 0 Ranchita 92066 33.215251 -116.53633 5 53 Offer B Yes 46.24 No No One Year No Credit Card 19.05 990.45 0 0 2450.72 3441.17 Stayed +9453-PATOS Female 24 Yes 0 Gualala 95445 38.848082 -123.50608 7 72 Offer A Yes 20.54 No Yes Cable 41 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 85.1 6155.4 0 0 1478.88 7634.28 Stayed +9462-MJUAW Male 60 No 0 Berkeley 94708 37.897743 -122.263124 0 4 None Yes 30.44 Yes Yes Cable 10 No No No No No No No Yes Month-to-Month No Credit Card 50.4 206.6 0 0 121.76 328.36 Churned Competitor Competitor had better devices +9465-RWMXL Male 62 Yes 0 San Diego 92126 32.886925 -117.152162 1 32 Offer C Yes 22.57 Yes Yes Fiber Optic 11 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 78.9 2447.95 0 0 722.24 3170.19 Churned Competitor Competitor made better offer +9467-ROOLM Female 50 No 0 Gridley 95948 39.346898 -121.759537 0 25 Offer C Yes 30.28 No No Month-to-Month No Mailed Check 19.05 461.3 0 0 757 1218.3 Stayed +9469-WEJBT Male 56 Yes 0 Carnelian Bay 96140 39.227434 -120.091806 4 37 None Yes 6.99 No Yes Fiber Optic 22 No No Yes Yes No Yes Yes No Month-to-Month Yes Bank Withdrawal 90.35 3419.3 0 150 258.63 3827.93 Stayed +9470-RTWDV Male 51 Yes 3 Tustin 92782 33.738543 -117.785046 2 26 Offer C Yes 36.71 Yes Yes DSL 57 No No Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 82 2083.1 42.43 0 954.46 2995.13 Stayed +9470-XCCEM Male 41 Yes 3 Torrance 90504 33.867257 -118.330794 4 35 None Yes 48.08 Yes Yes Fiber Optic 53 No Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 89.65 3161.6 0 40 1682.8 4884.4 Stayed +9470-YFUYI Male 69 Yes 0 Redway 95560 40.142256 -123.852927 10 71 None Yes 11.35 No Yes DSL 24 Yes Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 71 5012.1 0 0 805.85 5817.95 Stayed +9473-CBZOP Female 35 No 0 Avila Beach 93424 35.186644 -120.728305 0 28 None Yes 33.05 Yes Yes Cable 7 Yes No Yes No No No No Yes One Year No Credit Card 59 1654.45 0 0 925.4 2579.85 Stayed +9474-PHLYD Female 25 No 0 Sherman Oaks 91423 34.146957 -118.432138 0 15 Offer D Yes 36.34 No Yes DSL 48 No No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 59.45 892.65 0 0 545.1 1437.75 Churned Dissatisfaction Network reliability +9475-NNDGC Male 50 Yes 0 Etna 96027 41.405193 -123.008567 8 71 None Yes 27.16 Yes Yes Fiber Optic 3 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 113.15 7953.25 0 0 1928.36 9881.61 Stayed +9477-LGWQI Male 28 Yes 0 Darwin 93522 36.319181 -117.593053 10 70 Offer A Yes 24.08 No Yes DSL 46 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 80.15 5600.15 0 0 1685.6 7285.75 Stayed +9479-HYNYL Female 48 Yes 0 La Jolla 92037 32.853743 -117.25034 8 71 None Yes 43.61 No Yes Cable 27 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 80.7 5705.05 0 0 3096.31 8801.36 Stayed +9480-BQJEI Male 35 No 0 Sacramento 95837 38.691607 -121.602284 0 62 None Yes 24.35 Yes Yes Fiber Optic 16 Yes Yes No No No Yes Yes Yes One Year Yes Bank Withdrawal 92.3 5731.45 0 0 1509.7 7241.15 Stayed +9481-IEBZY Male 69 Yes 0 Nuevo 92567 33.82769 -117.102244 6 72 Offer A Yes 30.3 Yes Yes Fiber Optic 14 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 112.9 8061.5 0 20 2181.6 10263.1 Stayed +9481-SFCQY Female 44 No 1 Bass Lake 93604 37.458367 -119.345011 0 14 Offer D Yes 44.14 No Yes DSL 24 No No Yes No Yes No No Yes Month-to-Month Yes Credit Card 59.8 824.85 0 0 617.96 1442.81 Stayed +9481-WHGWY Female 35 Yes 3 Pleasanton 94588 37.685052 -121.912061 9 70 Offer A Yes 39.53 No Yes DSL 53 Yes No No Yes Yes Yes Yes Yes Two Year No Credit Card 75.35 5437.75 0 0 2767.1 8204.85 Stayed +9483-GCPWE Male 60 No 3 Earp 92242 34.137742 -114.36514 0 9 None Yes 27.34 No No One Year No Credit Card 20.1 190.25 0 0 246.06 436.31 Stayed +9488-FVZCC Female 35 Yes 1 Rialto 92376 34.109775 -117.378904 5 72 Offer A Yes 32.59 Yes Yes DSL 14 Yes Yes Yes Yes No Yes Yes Yes Two Year Yes Bank Withdrawal 79.5 5661.7 0 0 2346.48 8008.18 Stayed +9488-FYQAU Female 64 Yes 0 Artesia 90701 33.867593 -118.080637 8 63 None Yes 10.67 Yes Yes Fiber Optic 23 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 109.25 6841.4 0 0 672.21 7513.61 Stayed +9488-HGMJH Female 78 No 0 Indian Wells 92210 33.537646 -116.291089 0 1 Offer E Yes 24.75 No Yes Fiber Optic 22 No No No No No No No No Month-to-Month Yes Bank Withdrawal 71.15 71.15 0 20 24.75 115.9 Churned Competitor Competitor made better offer +9489-DEDVP Female 52 Yes 0 Los Angeles 90044 33.952714 -118.292061 8 70 None Yes 29.38 Yes Yes DSL 23 Yes Yes No No Yes No No No Two Year Yes Credit Card 69.2 4872.35 0 80 2056.6 7008.95 Stayed +9489-JMTTN Female 41 Yes 1 Hickman 95323 37.605926 -120.69955 1 72 Offer A Yes 15.58 Yes Yes DSL 20 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 89.75 6595.9 0 0 1121.76 7717.66 Stayed +9489-UTFKA Male 76 Yes 0 Travis Afb 94535 38.265899 -121.939461 9 8 Offer E Yes 22.4 No Yes DSL 23 Yes No No No Yes No No Yes One Year No Bank Withdrawal 60.9 551.95 16.58 0 179.2 714.57 Stayed +9490-DFPMD Female 79 No 0 San Diego 92130 32.957195 -117.202542 0 42 None Yes 9.53 Yes Yes Fiber Optic 17 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 84.65 3541.35 0 0 400.26 3941.61 Churned Competitor Competitor made better offer +9492-TOKRI Female 55 No 0 Dinuba 93618 36.523619 -119.386868 0 18 None Yes 13.65 Yes Yes Fiber Optic 5 No Yes No No Yes No No Yes Month-to-Month Yes Credit Card 90 1527.35 0 0 245.7 1773.05 Churned Competitor Competitor had better devices +9494-BDNNC Male 36 Yes 0 Los Angeles 90025 34.046174 -118.446333 1 66 None Yes 25.83 Yes Yes Fiber Optic 24 No Yes Yes No No Yes Yes Yes One Year No Bank Withdrawal 95.3 6273.4 0 0 1704.78 7978.18 Stayed +9494-MRNYX Male 22 No 0 Meadow Valley 95956 39.937017 -121.058043 0 10 None Yes 17.98 Yes Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month No Bank Withdrawal 75.05 786.3 0 0 179.8 966.1 Stayed +9495-REDIY Male 56 No 2 Calexico 92231 32.690654 -115.431225 0 25 None No Yes DSL 18 Yes No No No Yes No No Yes One Year Yes Credit Card 40.65 970.55 0 0 0 970.55 Stayed +9495-SKLKD Male 54 Yes 2 Marysville 95901 39.19514 -121.503883 1 45 None Yes 22.31 Yes Yes Fiber Optic 19 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.95 4456.65 0 0 1003.95 5460.6 Stayed +9496-IVVRP Female 42 Yes 3 Lake Elsinore 92532 33.705836 -117.318204 8 11 None Yes 44.84 No Yes DSL 57 Yes No No No No No No No Month-to-Month No Bank Withdrawal 51 581.7 0 60 493.24 1134.94 Stayed +9497-QCMMS Male 73 No 0 San Diego 92117 32.825086 -117.199424 0 1 Offer E Yes 30.17 Yes Yes Fiber Optic 6 No No No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 93.55 93.55 0 0 30.17 123.72 Churned Competitor Competitor made better offer +9498-FIMXL Female 31 No 0 Oceanside 92054 33.351059 -117.420557 0 8 Offer E Yes 31.02 No No One Year Yes Credit Card 19.2 161.95 0 0 248.16 410.11 Stayed +9499-XPZXM Female 45 Yes 0 Burnt Ranch 95527 40.854512 -123.450097 7 72 None Yes 15.23 Yes Yes DSL 26 Yes Yes No Yes No No No Yes Two Year No Bank Withdrawal 64.75 4804.75 0 0 1096.56 5901.31 Stayed +9500-IWPXQ Female 52 Yes 2 West Sacramento 95691 38.627951 -121.593287 3 61 Offer B Yes 40.48 Yes Yes DSL 20 Yes Yes Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 79.4 4820.55 0 0 2469.28 7289.83 Stayed +9500-LTVBP Female 63 No 0 Rancho Palos Verdes 90275 33.753146 -118.367459 0 35 Offer C Yes 13.14 Yes Yes Fiber Optic 6 No No No Yes No No No Yes Month-to-Month No Credit Card 80.05 2835.9 0 0 459.9 3295.8 Stayed +9500-WBGRP Male 19 No 0 Danville 94526 37.815459 -121.977203 0 69 Offer A Yes 42.49 No No Two Year Yes Credit Card 19.1 1268.85 0 0 2931.81 4200.66 Stayed +9501-UKKNL Male 43 No 0 Diamond Bar 91765 33.992416 -117.807874 0 59 None No Yes DSL 7 No No No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 51.7 3005.8 0 0 0 3005.8 Stayed +9503-XJUME Male 23 No 2 Bolinas 94924 37.943087 -122.72379 0 52 None Yes 22.65 No No One Year No Credit Card 19.65 928.4 0 0 1177.8 2106.2 Stayed +9504-DSHWM Male 53 No 0 Litchfield 96117 40.507272 -120.338228 0 20 None Yes 33.14 Yes Yes DSL 17 Yes No No Yes No No No No Month-to-Month No Bank Withdrawal 59.2 1191.2 0 130 662.8 1984 Stayed +9504-YAZWB Female 28 No 0 Mountain Center 92561 33.638645 -116.55783 0 53 None Yes 28.46 No No Two Year No Credit Card 20.25 1048.45 0 0 1508.38 2556.83 Stayed +9505-SQFSW Female 59 Yes 3 Tehachapi 93561 35.073777 -118.652112 6 3 Offer E No Yes Cable 53 No Yes No No No Yes Yes Yes Month-to-Month No Credit Card 40.3 92.5 0 0 0 92.5 Joined +9506-UXUSK Male 53 No 0 San Jose 95116 37.350284 -121.852855 0 13 Offer D Yes 39.17 No Yes Fiber Optic 10 No No No No No No No No Month-to-Month Yes Bank Withdrawal 70.15 931.75 0 150 509.21 1590.96 Stayed +9507-EXLTT Female 30 Yes 0 Seaside 93955 36.625114 -121.823565 2 1 Offer E Yes 23.63 No Yes Fiber Optic 52 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 79.35 79.35 0 0 23.63 102.98 Churned Attitude Attitude of support person +9507-HSMMZ Male 48 No 0 Thousand Oaks 91362 34.191842 -118.822796 0 54 Offer B Yes 27.3 No No Two Year No Credit Card 20 1149.65 0 0 1474.2 2623.85 Stayed +9508-ILZDG Female 79 No 0 Dillon Beach 94929 38.24458 -122.956268 0 34 None Yes 14.23 Yes Yes Fiber Optic 13 No Yes No Yes Yes No No Yes Two Year Yes Bank Withdrawal 96.35 3190.25 0 0 483.82 3674.07 Stayed +9509-MPYOD Female 34 No 0 Newcastle 95658 38.883224 -121.15918 0 35 Offer C Yes 35.5 No No One Year No Credit Card 20.75 700.45 0 0 1242.5 1942.95 Stayed +9512-PHSMG Female 27 Yes 0 Merced 95340 37.255637 -120.493537 2 10 None Yes 10.42 No No Month-to-Month Yes Credit Card 20.55 252.75 0 0 104.2 356.95 Stayed +9512-UIBFX Male 52 Yes 0 West Covina 91791 34.061634 -117.893169 6 18 None Yes 1.51 No Yes Fiber Optic 28 No No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 95.15 1779.95 10.17 0 27.18 1796.96 Churned Other Don't know +9513-DXHDA Male 58 No 0 Auburn 95603 38.912881 -121.082766 0 27 None Yes 49.25 No Yes DSL 4 Yes No Yes Yes Yes Yes Yes Yes One Year No Bank Withdrawal 81.7 2212.55 0 0 1329.75 3542.3 Stayed +9514-JDSKI Male 77 Yes 0 El Monte 91732 34.074492 -118.01462 1 1 Offer E No Yes DSL 12 No Yes No No Yes No No Yes Month-to-Month No Bank Withdrawal 40.2 40.2 0 0 0 40.2 Churned Dissatisfaction Limited range of services +9518-IMLHK Male 48 No 0 Sacramento 95820 38.53508 -121.444144 0 31 None Yes 41.23 No Yes DSL 27 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 72.45 2156.25 0 0 1278.13 3434.38 Stayed +9518-RWHZL Female 39 No 0 Penryn 95663 38.859093 -121.182872 0 64 None Yes 28.13 Yes Yes Fiber Optic 18 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 100.05 6254.2 0 0 1800.32 8054.52 Churned Competitor Competitor had better devices +9518-XXBXE Male 80 Yes 0 Patterson 95363 37.410236 -121.320337 7 10 None Yes 25.13 No Yes Fiber Optic 30 Yes No No No No No No Yes Two Year No Bank Withdrawal 75.3 720.45 0 0 251.3 971.75 Stayed +9522-BNTHX Female 72 No 0 Caliente 93518 35.358953 -118.527064 0 34 None No Yes DSL 28 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 56.25 1765.95 0 0 0 1765.95 Stayed +9522-ZSINC Male 34 No 0 Santa Rosa 95409 38.468893 -122.580539 0 13 Offer D Yes 7.33 No No One Year Yes Bank Withdrawal 19.95 253.8 0 0 95.29 349.09 Stayed +9524-EGPJC Female 33 No 0 Walnut Creek 94595 37.862128 -122.075197 0 18 None Yes 34.21 Yes Yes Fiber Optic 19 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.1 1612.75 48.26 0 615.78 2180.27 Churned Competitor Competitor offered higher download speeds +9526-BIHHD Male 30 No 0 San Jose 95127 37.375156 -121.795867 0 1 Offer E No Yes Cable 69 Yes No No No No No No Yes Month-to-Month No Mailed Check 29.7 29.7 0 0 0 29.7 Churned Dissatisfaction Product dissatisfaction +9526-JAWYF Male 49 No 0 San Diego 92126 32.886925 -117.152162 0 26 Offer C Yes 6.24 No Yes Fiber Optic 25 No Yes Yes No Yes No No Yes Month-to-Month No Bank Withdrawal 89.8 2335.3 0 0 162.24 2497.54 Churned Competitor Competitor made better offer +9529-OFXHY Male 20 No 0 Elk Creek 95939 39.53222 -122.594879 0 15 None Yes 13.8 Yes Yes Fiber Optic 59 Yes No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 87.75 1242.2 0 0 207 1449.2 Stayed +9530-EHPOH Male 60 No 0 San Diego 92109 32.787836 -117.232376 0 11 Offer D Yes 15.03 Yes Yes DSL 13 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 53.75 608 0 0 165.33 773.33 Churned Competitor Competitor made better offer +9530-GRMJG Male 63 Yes 3 Whittier 90601 34.007353 -118.033683 4 70 None Yes 38.83 Yes Yes DSL 24 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 84.1 5979.7 0 0 2718.1 8697.8 Stayed +9531-NSBMR Female 44 No 0 Mendocino 95460 39.305545 -123.743697 0 36 None Yes 49.85 No No One Year Yes Bank Withdrawal 19.25 679.8 0 0 1794.6 2474.4 Stayed +9534-NSXEM Male 28 No 0 Watsonville 95076 36.931654 -121.752383 0 26 Offer C Yes 31.53 No No One Year Yes Credit Card 20.65 595.5 0 0 819.78 1415.28 Stayed +9537-JALFH Male 49 Yes 2 Imperial 92251 32.858595 -115.662709 10 69 Offer A Yes 28.19 No No Two Year No Bank Withdrawal 19.9 1356.7 0 0 1945.11 3301.81 Stayed +9537-VHDTA Female 42 No 3 Corona 92879 33.893823 -117.531446 0 1 None Yes 2.98 No Yes Cable 26 Yes No No No No No No Yes Month-to-Month No Credit Card 51.2 51.2 0 0 2.98 54.18 Joined +9540-JYROE Male 30 No 0 Bonita 91902 32.67117 -117.00232 0 8 None Yes 13.04 No Yes Fiber Optic 85 No No No No No No No No Month-to-Month Yes Credit Card 70.1 551.35 0 10 104.32 665.67 Churned Competitor Competitor offered higher download speeds +9541-PWTWO Female 32 No 0 Willow Creek 95573 40.949012 -123.655847 0 52 Offer B Yes 38.71 Yes Yes DSL 21 No No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.95 4233.95 0 0 2012.92 6246.87 Stayed +9541-ZPSEA Male 25 Yes 3 San Andreas 95249 38.196497 -120.61689 8 68 Offer A Yes 24.08 No Yes Fiber Optic 41 Yes No Yes No No No No Yes Two Year No Credit Card 80.35 5375.15 0 0 1637.44 7012.59 Stayed +9544-PYPSJ Female 67 Yes 2 El Cajon 92020 32.79697 -116.969082 1 62 None Yes 45.76 Yes Yes Fiber Optic 12 No Yes Yes No No Yes No No Two Year Yes Credit Card 96.1 6019.35 0 150 2837.12 9006.47 Stayed +9546-CQJSU Female 50 No 0 Soda Springs 95728 39.279068 -120.414275 0 2 None Yes 39.62 Yes Yes Fiber Optic 7 No No Yes No Yes No No Yes Month-to-Month Yes Bank Withdrawal 91.4 193.6 0 0 79.24 272.84 Churned Competitor Competitor had better devices +9546-KDTRB Female 62 No 0 Pasadena 91106 34.139402 -118.128658 0 19 None Yes 11.86 Yes No Month-to-Month No Bank Withdrawal 24.7 465.85 1.65 0 225.34 689.54 Stayed +9547-ITEFG Male 32 Yes 3 San Diego 92105 32.741859 -117.090353 8 9 Offer E Yes 23.42 Yes Yes Fiber Optic 30 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 102.6 897.75 0 0 210.78 1108.53 Stayed +9548-LERKT Male 32 Yes 0 Willows 95988 39.493991 -122.286363 4 24 None Yes 27.38 No No Two Year No Credit Card 19.75 483.15 16.56 0 657.12 1123.71 Stayed +9548-LIGTA Male 26 Yes 0 Tustin 92780 33.735802 -117.818805 2 61 None Yes 20.34 No Yes Cable 51 Yes Yes No Yes Yes Yes Yes No Two Year Yes Credit Card 81.05 4747.65 0 0 1240.74 5988.39 Stayed +9548-ZMVTX Male 31 Yes 3 Visalia 93292 36.37559 -119.211689 7 72 Offer A Yes 8.51 Yes Yes Fiber Optic 24 No Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 90.45 6565.85 0 0 612.72 7178.57 Stayed +9552-TGUZV Male 57 Yes 0 Upland 91784 34.141146 -117.655583 8 8 Offer E Yes 20.67 No Yes Fiber Optic 18 Yes No No No No No No Yes Month-to-Month Yes Credit Card 75 658.1 0 0 165.36 823.46 Stayed +9553-DLCLU Female 30 No 0 Stockton 95204 37.974498 -121.319568 0 13 None Yes 37.03 Yes Yes DSL 52 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 88.95 1161.75 0 0 481.39 1643.14 Stayed +9554-DFKIC Male 50 Yes 2 Villa Park 92861 33.817473 -117.810462 6 30 None Yes 12.49 Yes Yes DSL 19 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 54.45 1588.7 0 0 374.7 1963.4 Stayed +9555-SAHUZ Female 30 Yes 3 Kernville 93238 35.852892 -118.397782 5 38 None Yes 46.27 No Yes Cable 30 Yes Yes No No No No No Yes Month-to-Month No Bank Withdrawal 54.5 2076.05 0 0 1758.26 3834.31 Stayed +9558-IHEZX Female 57 No 0 Litchfield 96117 40.507272 -120.338228 0 71 Offer A Yes 2.93 Yes Yes Fiber Optic 10 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 106.75 7283.25 0 0 208.03 7491.28 Stayed +9560-ARGQJ Female 40 No 0 Quincy 95971 39.971228 -121.041166 0 16 None Yes 12.92 No Yes Fiber Optic 12 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal -4 1312.15 0 0 206.72 1518.87 Churned Dissatisfaction Product dissatisfaction +9560-BBZXK Female 61 No 0 Whittier 90605 33.960891 -118.032222 0 36 Offer C No Yes Cable 27 Yes No No No No No No Yes Two Year No Bank Withdrawal 31.05 1126.35 0 0 0 1126.35 Stayed +9564-KCLHR Male 58 No 0 San Diego 92109 32.787836 -117.232376 0 1 None Yes 6.44 No Yes DSL 4 No No No Yes No No No Yes Month-to-Month No Mailed Check 51.25 51.25 0 0 6.44 57.69 Churned Competitor Competitor made better offer +9565-AXSMR Male 19 Yes 3 Greenfield 93927 36.248708 -121.386617 10 52 None Yes 40.76 No No Two Year No Credit Card 19.2 1054.75 0 0 2119.52 3174.27 Stayed +9565-DJPIB Female 64 No 0 Vallejo 94590 38.104705 -122.247387 0 4 Offer E Yes 36.76 Yes Yes Fiber Optic 20 No Yes No No Yes No No Yes Month-to-Month No Credit Card 89.6 365.65 0 0 147.04 512.69 Churned Competitor Competitor had better devices +9565-FLVCG Male 40 Yes 0 Lamont 93241 35.245035 -118.905553 10 65 Offer B Yes 17.43 Yes Yes DSL 30 Yes Yes No No No Yes Yes Yes Two Year Yes Mailed Check 69.55 4459.15 23.61 0 1132.95 5568.49 Stayed +9565-JSNFM Male 39 No 0 Meadow Valley 95956 39.937017 -121.058043 0 38 None Yes 33.71 No Yes Fiber Optic 17 No No No No No No No Yes One Year Yes Bank Withdrawal 70.45 2597.6 0 0 1280.98 3878.58 Churned Price Lack of affordable download/upload speed +9570-KYEUA Male 38 No 0 Casmalia 93429 34.866032 -120.536546 0 64 Offer B Yes 36.54 Yes Yes Fiber Optic 14 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 99.25 6549.45 0 0 2338.56 8888.01 Stayed +9571-EDEBV Male 60 Yes 0 San Diego 92119 32.802959 -117.027095 8 71 None Yes 34.72 Yes Yes Fiber Optic 10 No No Yes No Yes Yes Yes Yes One Year Yes Credit Card 98.65 6962.85 0 0 2465.12 9427.97 Stayed +9572-MTILT Male 47 Yes 0 Fullerton 92833 33.877639 -117.961212 7 59 None Yes 49.31 Yes Yes Fiber Optic 21 Yes Yes Yes Yes Yes No No No Month-to-Month Yes Bank Withdrawal 106.75 6252.9 0 40 2909.29 9202.19 Churned Competitor Competitor made better offer +9572-WUKSB Male 22 Yes 0 South Pasadena 91030 34.110444 -118.156957 5 3 None No Yes DSL 41 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 29.9 92.25 0 0 0 92.25 Joined +9574-BOSMD Male 50 Yes 2 Arvin 93203 35.116307 -118.817644 10 68 None Yes 19.09 Yes No Two Year No Bank Withdrawal 25.4 1620.2 9.34 0 1298.12 2908.98 Stayed +9574-RKJIF Male 52 Yes 0 Trabuco Canyon 92679 33.631119 -117.567346 1 30 Offer C Yes 28.85 Yes Yes Fiber Optic 6 Yes Yes No No Yes No No No Month-to-Month Yes Bank Withdrawal 94.4 2838.7 0 80 865.5 3784.2 Churned Competitor Competitor offered higher download speeds +9575-IWCAZ Male 37 Yes 0 Valencia 91354 34.457005 -118.573726 4 6 None Yes 47.29 Yes No One Year No Mailed Check 25.1 171 0 0 283.74 454.74 Stayed +9576-ANLXO Female 30 No 0 Earlimart 93219 35.858054 -119.305858 0 3 None Yes 26.26 No Yes Fiber Optic 30 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.55 222.3 0 0 78.78 301.08 Churned Competitor Competitor offered higher download speeds +9576-SYUHJ Male 29 No 0 Long Beach 90815 33.797638 -118.11662 0 37 Offer C Yes 12.69 Yes Yes Fiber Optic 69 Yes No No No Yes No No No Month-to-Month Yes Bank Withdrawal 91.15 3369.25 17.5 50 469.53 3871.28 Stayed +9577-WJVCQ Female 24 No 0 West Covina 91790 34.066964 -117.937007 0 68 None Yes 5.3 Yes Yes DSL 59 Yes No No No No No No Yes Month-to-Month No Mailed Check 54.45 3687.75 0 0 360.4 4048.15 Stayed +9578-FOMUK Male 53 No 3 Santa Clara 95054 37.393554 -121.965114 0 15 None Yes 32.54 Yes No Month-to-Month Yes Bank Withdrawal 24.8 324.15 12.8 0 488.1 799.45 Stayed +9578-VRMNM Female 48 No 0 Summerland 93067 34.420998 -119.60137 0 16 None Yes 47.45 Yes Yes DSL 30 No No Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 65.2 1043.35 0 0 759.2 1802.55 Churned Competitor Competitor had better devices +9581-GVBXT Male 59 Yes 2 Santa Maria 93455 34.818227 -120.418784 0 59 Offer B No Yes DSL 19 Yes No Yes No No No No Yes One Year No Credit Card 34.8 1980.3 0 0 0 1980.3 Stayed +9584-EXCDZ Female 53 No 0 San Francisco 94103 37.773147 -122.411287 0 17 Offer D Yes 41.78 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month No Bank Withdrawal 70.5 1165.6 0 0 710.26 1875.86 Stayed +9585-KKMFD Male 24 Yes 1 San Miguel 93451 35.886767 -120.608661 5 41 None Yes 16.02 No No Two Year Yes Credit Card 20 879.8 0 0 656.82 1536.62 Stayed +9586-JGQKH Female 61 Yes 0 Cathedral City 92234 33.829583 -116.474131 8 64 Offer B Yes 49.26 Yes Yes Fiber Optic 18 No Yes No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 105.4 6794.75 32.24 0 3152.64 9915.15 Stayed +9588-OZDMQ Female 38 Yes 0 Tollhouse 93667 36.993666 -119.348267 8 2 Offer E Yes 15.5 No Yes DSL 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45 89.75 0 0 31 120.75 Joined +9588-YRFHY Male 19 No 0 Santee 92071 32.847336 -116.997605 0 49 Offer B Yes 6.26 No No Two Year Yes Credit Card 19.9 1022.6 0 0 306.74 1329.34 Stayed +9589-ABEPT Male 47 Yes 0 El Segundo 90245 33.917145 -118.401554 9 69 None Yes 3.08 Yes Yes Fiber Optic 20 No Yes No Yes Yes No No Yes Two Year Yes Credit Card 92.45 6460.55 0 0 212.52 6673.07 Stayed +9591-YVTEB Male 77 No 0 National City 91950 32.67102 -117.095235 0 55 Offer B No Yes DSL 30 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 44.85 2479.05 0 0 0 2479.05 Stayed +9592-ERDKV Male 43 Yes 0 Mc Farland 93250 35.666886 -119.186717 6 37 None Yes 9.26 Yes Yes DSL 28 Yes No Yes No Yes Yes Yes Yes One Year No Credit Card 79.25 2911.8 0 0 342.62 3254.42 Stayed +9593-CVZKR Female 20 Yes 2 Los Angeles 90025 34.046174 -118.446333 2 56 Offer B Yes 31.53 Yes No Two Year Yes Credit Card 24.45 1385.85 0 0 1765.68 3151.53 Stayed +9600-NAXZN Male 39 No 0 San Diego 92121 32.898613 -117.202937 0 43 None Yes 49.64 Yes Yes Fiber Optic 27 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 101.4 4528 0 0 2134.52 6662.52 Churned Competitor Competitor made better offer +9600-UDOPK Male 33 Yes 0 San Francisco 94117 37.770533 -122.445121 1 30 Offer C Yes 10.5 Yes Yes Fiber Optic 22 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card 94.05 2866.45 0 0 315 3181.45 Churned Attitude Attitude of support person +9601-BRXPO Female 48 Yes 0 San Diego 92122 32.85723 -117.209774 1 25 Offer C Yes 8.91 Yes Yes Fiber Optic 10 No No Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.95 2566.5 0 0 222.75 2789.25 Churned Competitor Competitor made better offer +9602-WCXPI Male 24 No 0 Hemet 92544 33.644585 -116.871544 0 50 None Yes 21.72 No No One Year No Credit Card 20.15 989.05 0 0 1086 2075.05 Stayed +9603-OAIHC Male 72 No 0 Palmdale 93551 34.613476 -118.256358 0 1 Offer E Yes 2.97 No Yes Fiber Optic 5 No No No No No No No Yes Two Year Yes Bank Withdrawal 70.05 70.05 0 0 2.97 73.02 Joined +9605-WGJVW Female 69 No 0 Stockton 95204 37.974498 -121.319568 0 1 None Yes 22.34 No Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.2 70.2 0 0 22.34 92.54 Joined +9606-PBKBQ Male 69 Yes 0 Long Beach 90813 33.781086 -118.199049 1 32 None Yes 5.99 Yes Yes Fiber Optic 23 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85 2642.05 49.57 0 191.68 2784.16 Churned Attitude Attitude of support person +9609-BENEA Male 50 Yes 0 Chula Vista 91914 32.688506 -116.938632 6 35 Offer C Yes 45.97 Yes Yes DSL 13 No Yes No Yes Yes No No Yes One Year Yes Bank Withdrawal 69 2441.7 0 0 1608.95 4050.65 Stayed +9610-WCESF Male 44 No 0 Sacramento 95828 38.486938 -121.395805 0 67 None No Yes Cable 17 Yes No No Yes Yes No No Yes Two Year No Bank Withdrawal 43.9 3097.2 34.45 0 0 3062.75 Stayed +9611-CTWIH Female 56 No 0 Garden Grove 92841 33.786738 -117.982564 0 3 None Yes 16.15 No Yes Fiber Optic 13 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 89.45 240.45 0 0 48.45 288.9 Churned Competitor Competitor made better offer +9614-RMGHA Male 29 Yes 0 San Diego 92117 32.825086 -117.199424 0 65 None Yes 36.75 Yes Yes Fiber Optic 73 No Yes No No Yes No Yes Yes Month-to-Month Yes Bank Withdrawal 91.85 5940.85 0 0 2388.75 8329.6 Churned Competitor Competitor made better offer +9617-INGJY Male 31 No 0 Manhattan Beach 90266 33.889632 -118.39737 0 1 None Yes 36.12 No Yes Fiber Optic 14 No No No No No No No Yes Month-to-Month Yes Credit Card 70.6 70.6 0 0 36.12 106.72 Joined +9617-UDPEU Female 50 No 0 Loyalton 96118 39.637471 -120.226338 0 22 None Yes 35.4 No No One Year Yes Credit Card 19.25 412.55 0 0 778.8 1191.35 Stayed +9618-LFJRU Female 31 No 0 Inglewood 90303 33.936291 -118.332639 0 4 None Yes 3.05 No No Month-to-Month No Credit Card 20.45 82.85 0 0 12.2 95.05 Stayed +9619-GSATL Female 38 No 0 Dos Rios 95429 39.756049 -123.358701 0 43 None Yes 1.6 No Yes DSL 19 No Yes No Yes No No No No One Year No Bank Withdrawal 55.45 2444.25 0 130 68.8 2643.05 Stayed +9620-ENEJV Female 52 No 0 Vina 96092 39.955164 -122.018567 0 6 Offer E Yes 30.54 No Yes Fiber Optic 27 No No No No No No No Yes Month-to-Month No Credit Card 70.55 433.95 0 0 183.24 617.19 Stayed +9620-QJREV Male 62 No 0 Weldon 93283 35.55647 -118.244914 0 47 Offer B Yes 42.25 No No One Year No Credit Card 20.55 1013.05 0 0 1985.75 2998.8 Stayed +9621-OUPYD Female 21 Yes 0 Lancaster 93536 34.741406 -118.38111 2 25 None Yes 10.49 No No One Year Yes Bank Withdrawal 20.2 507.9 0 0 262.25 770.15 Stayed +9624-EGDEQ Female 49 No 0 Palo Alto 94304 37.386978 -122.177746 0 37 None Yes 41.99 No No Two Year No Credit Card 19.8 813.3 0 0 1553.63 2366.93 Stayed +9625-QNLUX Male 51 Yes 2 San Jose 95138 37.246064 -121.749494 2 68 None Yes 21.86 No Yes Fiber Optic 29 Yes Yes Yes No Yes Yes Yes Yes Two Year Yes Credit Card 103.25 7074.4 0 0 1486.48 8560.88 Stayed +9625-QSTYE Female 37 No 0 San Francisco 94131 37.746699 -122.442833 0 13 None Yes 3.84 No Yes Fiber Optic 4 No Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 81.15 952.3 0 0 49.92 1002.22 Churned Competitor Competitor had better devices +9625-RZFUK Male 47 Yes 1 Alameda 94502 37.724817 -122.224363 0 63 None Yes 3.65 No No Two Year No Credit Card -3 1275.85 0 0 229.95 1505.8 Stayed +9626-VFRGG Female 33 No 2 Susanville 96130 40.559177 -120.612113 0 41 None Yes 18.72 Yes Yes Fiber Optic 10 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 88.5 3645.05 0 0 767.52 4412.57 Stayed +9626-WEQRM Female 53 No 0 Cedarville 96104 41.505916 -120.152505 0 4 None No Yes DSL 2 Yes No No No No No No No Month-to-Month Yes Credit Card 29.15 110.05 0 10 0 120.05 Stayed +9629-NHXFW Female 58 Yes 2 Downey 90241 33.940884 -118.128628 6 1 None Yes 48.79 No No Month-to-Month Yes Credit Card 19.4 19.4 0 0 48.79 68.19 Joined +9631-RXVJM Male 33 No 0 San Francisco 94102 37.7795 -122.419233 0 35 Offer C Yes 4.24 No No Two Year No Credit Card 19.25 677.9 0 0 148.4 826.3 Stayed +9631-XEYKE Male 28 No 0 Rialto 92377 34.156758 -117.404686 0 3 None Yes 29.74 Yes Yes DSL 59 No No No No No No No Yes Month-to-Month No Bank Withdrawal 50.4 137.25 0 0 89.22 226.47 Joined +9633-DENPU Female 53 Yes 0 Long Beach 90804 33.783047 -118.1486 8 47 None Yes 3.2 No Yes Cable 18 No Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 58.6 2723.4 0 0 150.4 2873.8 Stayed +9633-XQABV Female 33 No 0 Los Banos 93635 36.995162 -120.955099 0 3 Offer E Yes 25.4 No Yes Fiber Optic 10 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.25 229.7 0 0 76.2 305.9 Joined +9637-CDTKZ Male 64 Yes 0 Fallbrook 92028 33.362575 -117.299644 6 72 None Yes 23.27 Yes Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 114.1 8086.4 0 0 1675.44 9761.84 Stayed +9637-EIHEQ Female 20 No 0 San Diego 92126 32.886925 -117.152162 0 1 None Yes 22.82 No Yes Cable 27 No No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 50.8 50.8 0 0 22.82 73.62 Churned Competitor Competitor made better offer +9638-JIQYA Male 22 No 0 Ballico 95303 37.4695 -120.672724 0 2 None No Yes DSL 48 No No No No No No No No Month-to-Month Yes Credit Card 24.9 49.7 0 10 0 59.7 Joined +9639-BUJXT Male 50 No 0 Santee 92071 32.847336 -116.997605 0 63 None Yes 35.35 No No One Year No Credit Card 20.5 1328.15 15.62 0 2227.05 3539.58 Stayed +9640-ZSLDC Female 29 Yes 5 Lagunitas 94938 38.021772 -122.691744 3 53 None Yes 31.99 No Yes DSL 59 No No Yes No No Yes Yes Yes One Year No Credit Card 60.6 3297 0 0 1695.47 4992.47 Stayed +9643-AVVWI Female 49 Yes 3 Los Angeles 90003 33.964131 -118.272783 2 3 None Yes 19.18 No Yes Fiber Optic 22 No Yes No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 80 241.3 0 0 57.54 298.84 Joined +9643-YBLUR Male 27 Yes 0 West Covina 91791 34.061634 -117.893169 4 9 Offer E Yes 26.03 Yes Yes Cable 59 No Yes Yes No No Yes Yes Yes Month-to-Month Yes Credit Card 69.05 653.95 0 0 234.27 888.22 Stayed +9644-KVCNC Female 49 No 0 Fountain Valley 92708 33.712036 -117.950113 0 66 Offer A Yes 19.68 Yes Yes Fiber Optic 28 No No Yes No Yes No No Yes One Year Yes Bank Withdrawal 92.15 6056.9 0 0 1298.88 7355.78 Stayed +9644-UMGQA Male 48 Yes 3 Penn Valley 95946 39.203817 -121.19584 1 6 Offer E Yes 34.7 No Yes DSL 51 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 49.15 295.65 0 0 208.2 503.85 Stayed +9646-NMHXE Male 63 Yes 0 San Geronimo 94963 38.00474 -122.663717 7 47 None Yes 6.54 No No Two Year No Credit Card 19.65 973.1 0 0 307.38 1280.48 Stayed +9647-ERGBE Female 64 Yes 0 Turlock 95380 37.474396 -120.875917 1 30 None Yes 39.74 Yes Yes Fiber Optic 22 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.05 3046.15 0 0 1192.2 4238.35 Churned Competitor Competitor had better devices +9648-BCHKM Female 22 Yes 3 Palmdale 93550 34.536232 -118.082935 9 18 None Yes 43.69 Yes No Two Year Yes Credit Card 24.65 471.35 0 0 786.42 1257.77 Stayed +9650-VBUOG Male 44 Yes 1 Tranquillity 93668 36.635661 -120.288644 9 38 Offer C Yes 33.1 Yes No Two Year No Credit Card 25.05 963.95 0 0 1257.8 2221.75 Stayed +9651-GTSAQ Female 44 Yes 0 Corning 96021 39.913777 -122.289984 1 53 None Yes 30.09 No Yes Fiber Optic 11 Yes Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.1 5769.75 0 0 1594.77 7364.52 Churned Attitude Attitude of support person +9658-WYUFB Female 57 No 0 Lathrop 95330 37.80821 -121.308401 0 17 Offer D Yes 21.82 Yes Yes Fiber Optic 23 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94.4 1617.5 0 0 370.94 1988.44 Churned Competitor Competitor offered more data +9659-QEQSY Female 26 No 0 Los Angeles 90018 34.028735 -118.317236 0 45 None Yes 33.73 Yes Yes Fiber Optic 30 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 115.65 5125.5 0 0 1517.85 6643.35 Stayed +9659-ZTWSM Male 71 Yes 0 Los Angeles 90013 34.044639 -118.240413 7 66 None Yes 7.86 Yes Yes Fiber Optic 26 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 107.35 7051.95 39.18 0 518.76 7531.53 Stayed +9661-ACXBS Female 26 No 0 San Rafael 94901 37.972662 -122.491452 0 42 Offer B Yes 33.46 Yes Yes Fiber Optic 52 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 105.2 4400.75 40.15 0 1405.32 5765.92 Churned Competitor Competitor made better offer +9661-JALZV Female 23 No 0 Atascadero 93422 35.453912 -120.69461 0 58 Offer B Yes 47.9 Yes No Two Year Yes Credit Card 24.7 1519 0 0 2778.2 4297.2 Stayed +9661-MHUMO Male 71 Yes 1 Mather 95655 38.549822 -121.266725 3 1 None Yes 8.38 No Yes DSL 19 No No No Yes No No No Yes Month-to-Month Yes Credit Card 49.25 49.25 0 0 8.38 57.63 Churned Dissatisfaction Service dissatisfaction +9667-EQRXU Female 74 No 0 Boron 93516 34.95703 -117.73045 0 30 None No Yes Cable 7 No No Yes No Yes No No No Month-to-Month Yes Bank Withdrawal 40.3 1172.95 0 100 0 1272.95 Churned Other Don't know +9667-TKTVZ Female 38 No 0 Los Osos 93402 35.279984 -120.824288 0 2 None Yes 25.81 Yes Yes Cable 7 No No No Yes No No No Yes Month-to-Month Yes Credit Card 54.35 117.05 0 0 51.62 168.67 Joined +9668-PUGNU Male 20 Yes 0 Escondido 92027 33.141265 -116.967221 9 71 None Yes 32.18 Yes No Two Year Yes Bank Withdrawal 24.5 1816.2 0 0 2284.78 4100.98 Stayed +9670-BPNXF Female 48 No 0 Glennville 93226 35.735694 -118.738483 0 45 Offer B Yes 8.4 No Yes DSL 8 Yes Yes No Yes No No No Yes One Year Yes Credit Card 62.55 2796.45 0 0 378 3174.45 Stayed +9674-EHPPG Male 63 Yes 0 Berkeley 94707 37.897753 -122.279391 6 46 Offer B No Yes DSL 26 Yes No Yes Yes No No No No Two Year No Credit Card 40.4 1842.7 0 80 0 1922.7 Stayed +9675-ICXCT Male 23 Yes 0 El Cajon 92021 32.832706 -116.873258 8 72 Offer A Yes 35.07 No Yes Cable 53 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 80.8 5728.55 0 0 2525.04 8253.59 Stayed +9677-AVKED Female 55 No 2 La Verne 91750 34.144703 -117.770299 0 53 None Yes 14.54 Yes Yes Cable 18 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 84.6 4449.75 0 0 770.62 5220.37 Stayed +9680-NIAUV Female 42 Yes 0 West Hills 91307 34.199787 -118.68493 7 72 Offer A Yes 18.66 Yes Yes Fiber Optic 3 Yes Yes Yes No Yes Yes Yes Yes Two Year No Credit Card 109.7 8129.3 0 0 1343.52 9472.82 Stayed +9681-KYGYB Male 75 Yes 0 Kelseyville 95451 38.93496 -122.792243 5 49 Offer B Yes 26 Yes Yes Fiber Optic 16 Yes Yes Yes No No No No Yes One Year Yes Bank Withdrawal 88.2 4159.45 0 0 1274 5433.45 Stayed +9681-OXGVC Female 54 No 0 Laytonville 95454 39.806141 -123.531098 0 5 None Yes 28.2 Yes Yes Fiber Optic 29 No No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 100.5 514 0 0 141 655 Churned Competitor Competitor made better offer +9685-WKZGT Male 67 No 0 Carmichael 95608 38.626128 -121.328011 0 14 Offer D Yes 16.32 Yes Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.95 1036.75 39.29 0 228.48 1225.94 Churned Price Extra data charges +9688-YGXVR Female 35 No 0 Salida 95368 37.713152 -121.08739 0 44 Offer B Yes 32.83 No Yes Fiber Optic 24 No Yes Yes No Yes No No Yes Month-to-Month Yes Credit Card 88.15 3973.2 0 0 1444.52 5417.72 Stayed +9689-PTNPG Male 42 No 0 San Diego 92126 32.886925 -117.152162 0 2 Offer E Yes 39.03 No Yes Fiber Optic 30 No No No No Yes No No No Month-to-Month Yes Bank Withdrawal 80.25 144.55 0 10 78.06 232.61 Churned Competitor Competitor made better offer +9691-HKOVS Female 20 Yes 0 San Jose 95125 37.294926 -121.894763 8 55 Offer B Yes 47.46 Yes Yes DSL 53 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 90.15 4916.95 0 0 2610.3 7527.25 Stayed +9692-TUSXH Female 23 No 0 Los Angeles 90041 34.137412 -118.207607 0 18 Offer D Yes 35.7 No Yes Fiber Optic 26 Yes No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 96.05 1740.7 0 0 642.6 2383.3 Churned Competitor Competitor offered higher download speeds +9693-XMUOB Male 65 Yes 0 Palo Alto 94304 37.386978 -122.177746 4 59 None No Yes Cable 23 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 50.25 2997.45 0 0 0 2997.45 Stayed +9695-IDRZR Female 26 No 3 Greenville 95947 40.160386 -120.835428 0 34 None Yes 27.47 Yes Yes Fiber Optic 51 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 116.15 3946.9 0 0 933.98 4880.88 Stayed +9696-RMYBA Male 56 No 0 Los Angeles 90003 33.964131 -118.272783 0 5 None Yes 12.35 No Yes Fiber Optic 13 No No No No Yes No No Yes Month-to-Month Yes Credit Card 80.1 398.55 0 0 61.75 460.3 Stayed +9699-UBQFS Female 76 Yes 0 Los Angeles 90065 34.108833 -118.229715 4 43 None Yes 3.66 Yes Yes Fiber Optic 22 Yes Yes No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 94.5 4156.8 0 0 157.38 4314.18 Stayed +9700-ISPUP Female 59 Yes 1 Valley Center 92082 33.25283 -116.986079 1 10 Offer D Yes 25.89 No Yes DSL 22 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 65.5 616.9 0 0 258.9 875.8 Stayed +9700-ZCLOT Male 46 No 0 Claremont 91711 34.127621 -117.717863 0 2 Offer E Yes 17.03 No No Month-to-Month No Credit Card 20 32.7 0 0 34.06 66.76 Joined +9701-CDXHR Female 63 Yes 0 Fallbrook 92028 33.362575 -117.299644 1 51 Offer B Yes 45.76 No Yes Fiber Optic 13 No No No No No No No No Month-to-Month No Credit Card 69.15 3649.6 0 110 2333.76 6093.36 Stayed +9702-AIUJO Male 22 Yes 2 Santa Paula 93060 34.402343 -119.094824 10 50 None Yes 36.61 No Yes DSL 41 No No No No No No No Yes One Year Yes Bank Withdrawal 44.8 2230.85 36.22 0 1830.5 4025.13 Stayed +9705-IOVQQ Male 80 Yes 2 Huntington Park 90255 33.97803 -118.217141 10 61 None Yes 4.51 Yes Yes Fiber Optic 22 No Yes No No Yes Yes Yes Yes One Year No Bank Withdrawal 99 5969.3 21.17 0 275.11 6223.24 Stayed +9705-ZJBCG Female 51 Yes 1 Frazier Park 93222 34.907911 -119.234281 5 13 Offer D Yes 19.63 No Yes DSL 12 Yes No No Yes No No No Yes One Year No Bank Withdrawal 54.15 701.05 0 0 255.19 956.24 Stayed +9708-HPXWZ Male 74 No 0 El Sobrante 94803 37.963995 -122.288296 0 5 None No Yes DSL 4 No No Yes Yes Yes No No Yes Two Year No Credit Card 45.4 214.75 0 0 0 214.75 Stayed +9708-KFDBY Male 29 No 0 Oceanside 92054 33.351059 -117.420557 0 1 Offer E Yes 7.32 No No Month-to-Month No Credit Card 20.55 20.55 0 0 7.32 27.87 Joined +9710-NJERN Female 30 No 0 Palm Desert 92260 33.694501 -116.412711 0 39 Offer C Yes 1.57 No No Two Year No Mailed Check 20.15 826 25.92 0 61.23 861.31 Stayed +9710-ZUSHQ Female 77 No 0 Red Bluff 96080 40.186772 -122.388361 0 37 Offer C Yes 41.85 Yes Yes Fiber Optic 2 Yes Yes No No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal 106.75 4056.75 0 0 1548.45 5605.2 Churned Price Lack of affordable download/upload speed +9711-FJTBX Male 60 Yes 1 Pittsburg 94565 38.006047 -121.916834 4 56 None Yes 11.48 No Yes Fiber Optic 10 No Yes Yes Yes No No No Yes One Year Yes Credit Card 85.85 4793.8 0 0 642.88 5436.68 Stayed +9714-EDSUC Male 25 No 0 Alviso 95002 37.449537 -121.994813 0 4 None Yes 11.5 No Yes Fiber Optic 41 Yes Yes No Yes No Yes Yes Yes Month-to-Month Yes Credit Card 94.9 360.55 0 0 46 406.55 Stayed +9715-SBVSU Male 20 Yes 1 Loma Linda 92354 34.049315 -117.255974 3 14 None Yes 10.74 No Yes DSL 59 Yes Yes No No No Yes Yes No Two Year Yes Bank Withdrawal 61.4 815.55 0 20 150.36 985.91 Stayed +9715-WZCLW Male 28 Yes 2 Fontana 92335 34.087558 -117.464096 7 71 Offer A Yes 39.09 Yes Yes Fiber Optic 69 Yes No No No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 97.2 6910.3 0 0 2775.39 9685.69 Stayed +9717-IOAAF Male 54 No 1 Rocklin 95677 38.7904 -121.236973 0 27 None Yes 2.65 Yes No Two Year Yes Credit Card 25.85 788.55 0 0 71.55 860.1 Stayed +9717-QEBGU Male 51 No 0 Leggett 95585 39.873371 -123.741474 0 2 Offer E Yes 1.57 No Yes Fiber Optic 26 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.3 144 0 0 3.14 147.14 Joined +9720-JJJOR Male 20 Yes 0 San Ysidro 92173 32.555828 -117.040073 8 41 None Yes 2.43 No Yes DSL 69 Yes Yes Yes No No No Yes Yes One Year Yes Bank Withdrawal 60.3 2511.3 0 0 99.63 2610.93 Stayed +9722-UJOJR Male 36 Yes 0 Blairsden Graeagle 96103 39.783747 -120.661032 1 29 None Yes 11.24 No Yes Fiber Optic 16 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 70.75 1974.8 0 0 325.96 2300.76 Churned Price Price too high +9725-SCPZG Male 47 No 0 South Lake Tahoe 96150 38.911577 -120.106169 0 1 Offer E Yes 1.13 No Yes Fiber Optic 6 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.85 90.85 0 0 1.13 91.98 Churned Price Price too high +9728-FTTVZ Female 44 No 0 Williams 95987 39.117537 -122.284654 0 1 None Yes 23.72 No Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.2 69.2 0 0 23.72 92.92 Churned Dissatisfaction Lack of self-service on Website +9730-DRTMJ Male 26 Yes 0 Coarsegold 93614 37.212191 -119.749323 10 32 None Yes 15.41 Yes Yes DSL 46 Yes No No Yes Yes No No Yes One Year Yes Credit Card 72.8 2333.05 0 0 493.12 2826.17 Stayed +9732-EQMWY Female 20 Yes 0 Concord 94518 37.950248 -122.022455 1 49 None Yes 12.39 No Yes Fiber Optic 46 No Yes Yes No Yes Yes Yes No Month-to-Month No Bank Withdrawal 99.4 5025 0 10 607.11 5642.11 Stayed +9732-KPKBW Male 49 No 0 Oroville 95966 39.473896 -121.415927 0 1 None Yes 31.16 No Yes DSL 11 Yes No No Yes No No No Yes Month-to-Month Yes Bank Withdrawal 53.95 53.95 0 0 31.16 85.11 Churned Price Extra data charges +9732-OUYRN Female 54 Yes 0 Union City 94587 37.59485 -122.051521 3 49 Offer B Yes 13.13 No No One Year No Credit Card 19 918.7 0 0 643.37 1562.07 Stayed +9734-UYXQI Female 27 No 0 Fallbrook 92028 33.362575 -117.299644 0 2 None Yes 24.83 Yes Yes Cable 52 No No No No No No Yes Yes Month-to-Month Yes Bank Withdrawal 49.4 106.55 0 0 49.66 156.21 Churned Competitor Competitor made better offer +9734-YWGEX Female 27 No 0 South San Francisco 94080 37.654436 -122.426468 0 9 None Yes 38.76 Yes Yes Fiber Optic 82 No No Yes No Yes Yes Yes Yes Month-to-Month No Credit Card 98.3 923.5 0 0 348.84 1272.34 Churned Price Price too high +9738-QLWTP Male 47 No 0 Santa Ysabel 92070 33.174725 -116.743329 0 39 None Yes 35.13 No Yes Fiber Optic 29 No No Yes Yes No No No Yes One Year No Bank Withdrawal 81.9 3219.75 0 0 1370.07 4589.82 Stayed +9739-JLPQJ Female 58 Yes 1 Long Beach 90822 33.778436 -118.118648 9 72 None Yes 33.37 Yes Yes Fiber Optic 16 Yes Yes Yes Yes Yes Yes Yes Yes Two Year No Credit Card 117.5 8670.1 47.55 0 2402.64 11025.19 Stayed +9741-YLNTD Male 37 No 0 Greenfield 93927 36.248708 -121.386617 0 6 None Yes 43.37 Yes Yes Fiber Optic 12 No No No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 87.95 522.35 0 0 260.22 782.57 Stayed +9742-XOKTS Male 60 Yes 1 Santa Clara 95050 37.351214 -121.952417 10 67 Offer A Yes 18.29 Yes Yes Fiber Optic 11 Yes Yes No Yes No No No Yes One Year No Bank Withdrawal 89.55 6038.55 33.76 0 1225.43 7230.22 Stayed +9743-DQKQW Male 28 No 0 Escalon 95320 37.818543 -121.006907 0 3 Offer E No Yes DSL 69 No No No No No No No Yes Month-to-Month No Bank Withdrawal 25.1 79.8 0 0 0 79.8 Joined +9746-MDMBK Male 58 Yes 1 Manton 96059 40.426679 -121.850421 7 47 None Yes 9.19 Yes Yes Fiber Optic 19 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 113.45 5317.8 0 0 431.93 5749.73 Stayed +9746-UGFAC Female 50 No 0 Carlotta 95528 40.497283 -123.93037 0 22 Offer D Yes 10.25 No No One Year No Bank Withdrawal 20.85 450.65 0 0 225.5 676.15 Stayed +9746-YKGXB Male 48 Yes 2 Sacramento 95838 38.646096 -121.442433 9 52 None No Yes DSL 19 Yes No Yes No No Yes Yes Yes One Year No Bank Withdrawal -3 2276.1 23.5 0 0 2252.6 Stayed +9747-DDZOS Female 50 No 0 Eldridge 95431 38.348884 -122.51699 0 1 None Yes 3.84 No Yes Fiber Optic 2 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 73.5 73.5 0 0 3.84 77.34 Churned Dissatisfaction Network reliability +9750-BOOHV Female 60 No 0 Torrance 90501 33.833699 -118.314387 0 32 Offer C No Yes DSL 18 Yes No No No No No No Yes One Year No Credit Card 30.15 927.65 0 0 0 927.65 Stayed +9752-ZNQUT Female 51 No 0 Visalia 93291 36.391777 -119.372842 0 1 Offer E Yes 7.99 No Yes Cable 11 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 48.6 48.6 0 0 7.99 56.59 Joined +9753-OYLBX Female 54 No 0 San Diego 92122 32.85723 -117.209774 0 1 None Yes 8.56 No No Month-to-Month No Credit Card 20.5 20.5 0 0 8.56 29.06 Joined +9754-CLVZW Female 40 Yes 3 Marysville 95901 39.19514 -121.503883 4 26 Offer C No Yes Cable 23 Yes Yes No Yes No No No No Month-to-Month No Credit Card 38.85 1025.15 0 30 0 1055.15 Stayed +9755-JHNMN Female 37 No 0 Bakersfield 93304 35.339796 -119.023552 0 49 None Yes 20.45 No Yes Cable 23 Yes Yes Yes Yes No No No Yes Two Year No Bank Withdrawal 67.4 3306.85 0 0 1002.05 4308.9 Stayed +9758-MFWGD Female 75 Yes 2 Hawthorne 90250 33.914775 -118.348083 0 48 None No Yes DSL 19 No Yes No No No No No Yes One Year No Bank Withdrawal 29.9 1388.75 0 0 0 1388.75 Stayed +9761-XUJWD Male 22 No 0 Fresno 93650 36.841655 -119.797113 0 5 None Yes 8.6 No Yes DSL 59 No Yes No Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 65.6 339.9 0 0 43 382.9 Stayed +9762-YAQAA Male 54 No 0 Seal Beach 90740 33.75462 -118.071128 0 39 Offer C Yes 36.93 Yes Yes Fiber Optic 12 No Yes No No No No No Yes One Year No Credit Card 81.4 3213.75 0 0 1440.27 4654.02 Stayed +9763-GRSKD Male 37 Yes 2 Los Angeles 90012 34.065875 -118.238728 1 13 Offer D Yes 29.68 No Yes DSL 22 Yes No No No No No No No Month-to-Month Yes Mailed Check 49.95 587.45 0 150 385.84 1123.29 Stayed +9763-PDTKK Female 59 No 0 San Jose 95112 37.343827 -121.883119 0 4 Offer E Yes 39.68 No Yes Fiber Optic 18 Yes No Yes Yes No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 94.4 387.2 0 0 158.72 545.92 Churned Competitor Competitor had better devices +9764-REAFF Female 60 Yes 0 Stonyford 95979 39.288127 -122.415841 9 59 Offer B Yes 26.99 No No Two Year No Bank Withdrawal 18.4 1057.85 0 0 1592.41 2650.26 Stayed +9766-HGEDE Female 33 Yes 0 Paradise 95969 39.69676 -121.644379 3 17 Offer D Yes 1.64 No No One Year No Mailed Check 19.35 307 10.57 0 27.88 324.31 Stayed +9767-FFLEM Male 63 No 0 Westmorland 92281 33.03679 -115.60503 0 38 None Yes 35.04 No Yes Fiber Optic 2 No No No No No No No Yes Month-to-Month Yes Credit Card 69.5 2625.25 20.19 0 1331.52 3936.58 Stayed +9769-TSBZE Female 54 No 3 Tupman 93276 35.316263 -119.402559 0 70 None Yes 16.75 Yes Yes DSL 57 Yes Yes No Yes No No No No Two Year No Bank Withdrawal 66 4891.5 0 90 1172.5 6154 Stayed +9770-KXGQU Female 52 No 0 Moreno Valley 92555 33.907361 -117.109972 0 53 None Yes 29.39 Yes Yes Fiber Optic 12 Yes Yes Yes No Yes No No Yes One Year No Credit Card 98.6 5311.85 0 0 1557.67 6869.52 Stayed +9770-LXDBK Female 42 No 0 Los Angeles 90006 34.048013 -118.293953 0 3 Offer E Yes 14.79 No No Month-to-Month No Credit Card 20.4 63.15 0 0 44.37 107.52 Joined +9773-PEQBZ Male 43 No 0 Lake Elsinore 92530 33.655421 -117.391751 0 10 None Yes 15.6 Yes Yes Fiber Optic 22 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 79.85 797.25 0 0 156 953.25 Stayed +9774-NRNAU Male 77 Yes 0 Cabazon 92230 33.929812 -116.76058 5 27 None Yes 33.57 Yes Yes DSL 21 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 84.8 2309.55 0 0 906.39 3215.94 Stayed +9776-CLUJA Female 69 Yes 0 Sacramento 95829 38.486502 -121.334051 1 51 None Yes 17.87 Yes Yes Fiber Optic 9 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 77.5 3807.35 0 0 911.37 4718.72 Churned Competitor Competitor offered more data +9776-OJUZI Female 69 No 0 Lost Hills 93249 35.637715 -119.893068 0 65 None Yes 32.41 Yes Yes Fiber Optic 21 No Yes Yes No Yes No No Yes Two Year Yes Bank Withdrawal 95.45 6223.3 0 0 2106.65 8329.95 Stayed +9777-IQHWP Male 53 Yes 1 Greenfield 93927 36.248708 -121.386617 2 64 None Yes 30.82 Yes Yes Fiber Optic 11 Yes No Yes No No Yes Yes Yes Two Year No Bank Withdrawal 93.4 5822.3 0 0 1972.48 7794.78 Stayed +9777-WJJPR Male 46 Yes 0 Sacramento 95842 38.687367 -121.34848 9 31 None Yes 29.77 Yes Yes Fiber Optic 12 No No Yes No Yes No No Yes Month-to-Month No Credit Card 88.65 2683.2 0 0 922.87 3606.07 Stayed +9778-OGKQZ Male 55 Yes 0 Fresno 93727 36.751489 -119.68072 8 72 None Yes 5.32 Yes Yes DSL 5 Yes Yes Yes Yes Yes Yes Yes No Two Year Yes Credit Card 92 6782.15 0 10 383.04 7175.19 Stayed +9779-DPNEJ Female 59 Yes 3 Nipton 92364 35.478736 -115.516984 5 22 Offer D Yes 33.46 No Yes Fiber Optic 29 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.15 1790.65 0 0 736.12 2526.77 Stayed +9780-FKVVF Male 60 No 0 Firebaugh 93622 36.785618 -120.625382 0 6 Offer E Yes 20.11 No Yes DSL 5 Yes No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 59.15 336.7 0 0 120.66 457.36 Stayed +9782-LGXMC Female 35 Yes 1 Walnut Creek 94598 37.916648 -122.008483 6 49 None Yes 35.29 No Yes DSL 28 Yes No Yes Yes No No No Yes Month-to-Month No Bank Withdrawal 61.75 3024.15 0 0 1729.21 4753.36 Stayed +9786-IJYDL Female 49 No 0 Redway 95560 40.142256 -123.852927 0 35 None Yes 30.5 Yes Yes Fiber Optic 8 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 113.2 3914.05 0 0 1067.5 4981.55 Stayed +9786-YWNHU Female 62 Yes 2 Fontana 92336 34.136367 -117.460803 6 63 Offer B Yes 1.18 No Yes DSL 27 Yes Yes Yes Yes No No No No Two Year No Credit Card 63.55 4014.2 0 90 74.34 4178.54 Stayed +9787-XVQIU Male 38 No 0 Sugarloaf 92386 34.243088 -116.830015 0 1 Offer E Yes 39.44 Yes Yes Fiber Optic 18 No No No No No No No No Month-to-Month Yes Bank Withdrawal 75.3 75.3 0 0 39.44 114.74 Churned Attitude Attitude of support person +9788-HNGUT Male 45 Yes 0 Cabazon 92230 33.929812 -116.76058 9 72 Offer A Yes 17.87 Yes Yes Fiber Optic 3 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 116.95 8594.4 0 0 1286.64 9881.04 Stayed +9788-YTFGE Male 47 No 0 Fortuna 95540 40.584991 -124.121504 0 7 None Yes 13.86 No No Month-to-Month Yes Credit Card 19.95 147.5 0 0 97.02 244.52 Stayed +9793-WECQC Male 53 No 0 Foresthill 95631 39.031876 -120.811141 0 23 None Yes 48.21 No Yes Fiber Optic 23 No Yes No No Yes Yes Yes Yes Month-to-Month No Credit Card -1 2192.9 0 0 1108.83 3301.73 Stayed +9795-NREXC Female 41 Yes 0 Stockton 95212 38.049457 -121.21653 5 64 Offer B Yes 11.85 Yes Yes DSL 2 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 85 5484.4 0 0 758.4 6242.8 Stayed +9795-SHUHB Female 26 Yes 0 The Sea Ranch 95497 38.696659 -123.436861 9 66 None Yes 24.27 No Yes Cable 59 Yes Yes No Yes No No No Yes Two Year Yes Credit Card 58.2 3810.8 0 0 1601.82 5412.62 Stayed +9795-VOWON Male 23 No 0 Los Angeles 90016 34.028331 -118.354338 0 7 Offer E No Yes Cable 48 No No No No No No No Yes One Year Yes Credit Card 24.35 150.85 0 0 0 150.85 Stayed +9796-BPKIW Male 67 No 0 Redwood City 94063 37.499411 -122.196318 0 8 None Yes 42.53 No Yes Fiber Optic 6 No No No No No No No Yes Two Year Yes Credit Card 69.95 562.7 0 0 340.24 902.94 Stayed +9796-MVYXX Female 75 No 0 Weldon 93283 35.55647 -118.244914 0 14 Offer D No Yes DSL 24 Yes No Yes Yes No No No Yes Two Year No Credit Card 39.7 692.35 0 0 0 692.35 Stayed +9798-DRYDS Female 52 Yes 0 Huntington Beach 92648 33.679659 -118.016195 6 17 None Yes 47.59 Yes Yes DSL 25 No No Yes Yes No No No Yes One Year Yes Mailed Check 61.95 1070.7 0 0 809.03 1879.73 Stayed +9798-OPFEM Female 42 No 0 Adin 96006 41.171578 -120.913161 0 46 Offer B Yes 32.78 No No Two Year Yes Bank Withdrawal 21.1 937.1 0 0 1507.88 2444.98 Stayed +9799-CAYJJ Female 79 Yes 0 West Hills 91307 34.199787 -118.68493 1 2 Offer E Yes 32.62 No Yes Fiber Optic 2 No No No No No No No Yes Two Year Yes Bank Withdrawal 69.3 153.8 0 0 65.24 219.04 Joined +9800-ONTFE Female 59 Yes 3 Brooks 95606 38.809804 -122.241383 3 22 Offer D Yes 4.67 Yes Yes Fiber Optic 58 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.8 1615.1 0 0 102.74 1717.84 Stayed +9800-OUIGR Male 61 Yes 1 Oakland 94607 37.80707 -122.297401 4 66 None Yes 7.83 No No Two Year No Credit Card 20 1374.2 0 0 516.78 1890.98 Stayed +9801-GDWGV Female 52 No 0 Temecula 92592 33.507255 -117.029473 0 39 Offer C Yes 34.74 Yes Yes Fiber Optic 28 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 103.45 3994.45 0 0 1354.86 5349.31 Churned Competitor Competitor made better offer +9801-NOSHQ Male 50 No 3 Shingletown 96088 40.497441 -121.827524 0 23 Offer D Yes 1.2 No No One Year No Credit Card 19.8 465.45 0 0 27.6 493.05 Stayed +9802-CAQUT Female 27 Yes 3 Coarsegold 93614 37.212191 -119.749323 9 72 None Yes 33.39 Yes Yes Fiber Optic 52 Yes Yes Yes No Yes Yes Yes No Two Year No Credit Card 109.55 7887.25 0 120 2404.08 10411.33 Stayed +9803-FTJCG Male 50 Yes 0 Playa Del Rey 90293 33.947305 -118.439841 1 71 Offer A Yes 4.85 Yes Yes DSL 26 Yes Yes No Yes No No No Yes One Year Yes Credit Card 66.85 4748.7 0 0 344.35 5093.05 Stayed +9804-ICWBG Male 56 No 0 Pacific Palisades 90272 34.079449 -118.548306 0 1 None Yes 45.5 No Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69.9 69.9 0 0 45.5 115.4 Churned Attitude Attitude of support person +9805-FILKB Male 44 Yes 0 Temecula 92592 33.507255 -117.029473 6 46 None Yes 4.72 No No One Year Yes Bank Withdrawal 20.2 845.6 0 0 217.12 1062.72 Stayed +9809-IMGCQ Male 65 No 0 Canyon Dam 95923 40.171312 -121.120605 0 22 Offer D Yes 40.18 Yes Yes Fiber Optic 8 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 96.7 2082.95 0 100 883.96 3066.91 Churned Competitor Competitor made better offer +9812-GHVRI Female 50 No 0 Clements 95227 38.227285 -121.02789 0 40 Offer B Yes 33.66 Yes Yes Fiber Optic 20 No No No No No Yes Yes Yes Month-to-Month No Bank Withdrawal 83.85 3532.25 0 0 1346.4 4878.65 Stayed +9814-AOUDH Male 29 No 0 Arbuckle 95912 38.982373 -122.047751 0 53 Offer B Yes 24.17 No No Two Year No Credit Card 19.5 1050.5 0 0 1281.01 2331.51 Stayed +9817-APLHW Male 37 No 0 Los Angeles 90034 34.030578 -118.399613 0 12 Offer D Yes 2.29 Yes No Month-to-Month No Bank Withdrawal 25 316.2 0 0 27.48 343.68 Stayed +9818-XQCUV Female 52 No 0 Dunsmuir 96025 41.212695 -122.392067 0 2 None Yes 25.92 No No Month-to-Month No Credit Card 20.35 45.3 0 0 51.84 97.14 Joined +9819-FBNSV Male 75 Yes 0 El Cajon 92019 32.785165 -116.862648 8 37 None Yes 23.54 No Yes Fiber Optic 7 No No No No No No No Yes Two Year Yes Bank Withdrawal 72.25 2575.45 0 0 870.98 3446.43 Stayed +9820-RMCQV Female 43 No 0 San Marino 91108 34.122671 -118.112911 0 11 None Yes 19.01 No Yes DSL 8 Yes No No No No No No No Month-to-Month No Credit Card 48.55 501 0 130 209.11 840.11 Churned Competitor Competitor made better offer +9821-BESNZ Male 43 No 0 Northridge 91325 34.236683 -118.517588 0 66 Offer A Yes 33.02 Yes Yes Fiber Optic 6 No Yes No Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal -7 6860.6 44 0 2179.32 8995.92 Stayed +9821-POOTN Male 48 Yes 0 San Dimas 91773 34.102119 -117.815532 1 35 Offer C Yes 48.47 Yes Yes Fiber Optic 12 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 75.2 2576.2 0 0 1696.45 4272.65 Churned Price Price too high +9822-BIIGN Male 61 Yes 3 Los Altos 94024 37.352911 -122.093002 0 53 Offer B Yes 27.56 Yes Yes Cable 26 Yes No No Yes No Yes Yes Yes Month-to-Month No Bank Withdrawal 71.85 3827.9 0 0 1460.68 5288.58 Stayed +9822-OAOVB Female 63 No 0 Santa Maria 93455 34.818227 -120.418784 0 1 Offer E Yes 6.43 No Yes DSL 27 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 55.45 55.45 0 10 6.43 71.88 Joined +9822-WMWVG Female 20 No 0 Grand Terrace 92313 34.029175 -117.307211 0 41 None Yes 36.7 Yes Yes Fiber Optic 59 Yes Yes Yes Yes Yes No No Yes Month-to-Month Yes Bank Withdrawal 106.5 4282.4 0 0 1504.7 5787.1 Stayed +9823-EALYC Male 55 Yes 2 Bakersfield 93301 35.383937 -119.020428 6 72 None Yes 9.3 Yes Yes DSL 12 Yes Yes Yes Yes Yes No No Yes Two Year Yes Bank Withdrawal 80.85 5727.45 0 0 669.6 6397.05 Stayed +9824-BEMCV Male 58 Yes 0 Modesto 95350 37.671806 -121.007575 1 17 Offer D Yes 44.97 No Yes Fiber Optic 11 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 69 1149.65 0 0 764.49 1914.14 Churned Competitor Competitor offered higher download speeds +9824-QCJPK Male 47 Yes 0 Sacramento 95830 38.490508 -121.284171 7 36 None Yes 21.77 No No One Year No Mailed Check 20 666.75 0 0 783.72 1450.47 Stayed +9825-YCXWZ Female 69 No 0 Loma Mar 94021 37.266388 -122.26308 0 41 None Yes 14.61 No Yes Fiber Optic 9 No No Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 101.1 4016.2 0 0 599.01 4615.21 Stayed +9828-AOQLM Female 37 Yes 0 San Diego 92117 32.825086 -117.199424 3 1 None Yes 12.8 No Yes DSL 5 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 45.7 45.7 0 0 12.8 58.5 Churned Competitor Competitor made better offer +9828-QHFBK Male 60 No 0 Montgomery Creek 96065 40.877552 -121.885884 0 24 None Yes 33.97 No Yes DSL 22 Yes No No No No No No Yes Month-to-Month Yes Bank Withdrawal 51.15 1275.7 0 0 815.28 2090.98 Stayed +9830-ECLEN Male 21 Yes 3 Winton 95388 37.421299 -120.599587 9 58 None No Yes Cable 52 Yes Yes Yes No Yes No No Yes One Year No Mailed Check 50 2919.85 0 0 0 2919.85 Stayed +9831-BPFRI Female 50 Yes 0 Ferndale 95536 40.4785 -124.301372 1 39 None Yes 35.32 Yes Yes Fiber Optic 30 No Yes Yes Yes No No No Yes One Year Yes Bank Withdrawal 89.55 3474.45 0 0 1377.48 4851.93 Churned Dissatisfaction Poor expertise of online support +9833-TGFHX Male 62 Yes 0 San Diego 92109 32.787836 -117.232376 1 42 None Yes 13.23 Yes Yes Fiber Optic 23 Yes No No No Yes Yes Yes No One Year No Bank Withdrawal 97.1 4016.75 46.56 150 555.66 4675.85 Stayed +9835-ZIITK Male 66 Yes 0 Campbell 95008 37.279689 -121.954567 1 66 None Yes 48.87 Yes Yes Fiber Optic 13 No Yes Yes Yes Yes Yes No Yes One Year Yes Bank Withdrawal 110.85 7491.75 0 0 3225.42 10717.17 Churned Competitor Competitor made better offer +9837-BMCLM Male 39 No 0 Stockton 95202 37.959706 -121.287669 0 3 None Yes 31.88 No Yes Fiber Optic 7 No No No No Yes No No Yes Month-to-Month Yes Bank Withdrawal 78.5 242.05 0 0 95.64 337.69 Churned Price Long distance charges +9837-FWLCH Male 39 Yes 1 Palm Springs 92262 33.839989 -116.659215 2 12 None Yes 25.33 No No Month-to-Month Yes Bank Withdrawal 19.2 239 45.46 0 303.96 497.5 Stayed +9838-BFCQT Male 61 Yes 2 San Jose 95139 37.218705 -121.762429 2 72 None Yes 33.92 Yes No Two Year No Credit Card 26.1 1851.45 0 0 2442.24 4293.69 Stayed +9839-ETQOE Male 41 No 2 Vista 92083 33.17494 -117.242761 0 43 None No Yes DSL 25 Yes Yes Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 40.45 1912.85 0 0 0 1912.85 Stayed +9840-DVNDC Male 45 No 0 Lancaster 93536 34.741406 -118.38111 0 6 None Yes 6.4 No Yes Fiber Optic 26 No No No No Yes No No No Month-to-Month Yes Credit Card 80.5 463.05 0 10 38.4 511.45 Churned Attitude Attitude of support person +9840-EFJQB Female 43 No 0 Sylmar 91342 34.321621 -118.399841 0 1 None Yes 24.41 No Yes Fiber Optic 4 No Yes No No No No No Yes Month-to-Month No Bank Withdrawal 74.35 74.35 0 0 24.41 98.76 Joined +9842-EFSYY Female 31 No 3 Markleeville 96120 38.735789 -119.85798 0 4 Offer E No Yes Cable 52 Yes Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Credit Card 57.2 223.75 0 0 0 223.75 Stayed +9844-FELAJ Female 65 Yes 2 Sacramento 95833 38.619049 -121.517552 2 70 None Yes 9.4 Yes Yes Fiber Optic 17 No Yes Yes Yes Yes Yes Yes No One Year Yes Bank Withdrawal 107.9 7475.85 0 20 658 8153.85 Stayed +9845-PEEKO Female 71 No 0 Brookdale 95007 37.106902 -122.100006 0 59 None Yes 6.13 Yes Yes Fiber Optic 2 No Yes No No No No No Yes Two Year Yes Credit Card 79.2 4590.35 0 0 361.67 4952.02 Stayed +9845-QOMAD Male 38 Yes 2 Long Beach 90814 33.771612 -118.143866 6 14 Offer D Yes 26.99 No No One Year No Credit Card 19.75 309.35 6.49 0 377.86 680.72 Stayed +9846-GKXAS Female 53 No 0 Burlingame 94010 37.57028 -122.365778 0 9 Offer E Yes 1.34 No Yes Fiber Optic 9 No No No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 90.8 809.75 0 0 12.06 821.81 Churned Attitude Attitude of support person +9847-HNVGP Male 23 No 0 Monterey Park 91755 34.049172 -118.115022 0 17 Offer D Yes 25.91 No No One Year No Credit Card 19.95 310.6 0 0 440.47 751.07 Stayed +9848-JQJTX Male 52 No 0 Venice 90291 33.991782 -118.479229 0 72 Offer A Yes 24.53 Yes Yes Fiber Optic 12 No Yes Yes No Yes Yes Yes Yes Two Year Yes Bank Withdrawal 100.9 7459.05 0 0 1766.16 9225.21 Stayed +9850-OWRHQ Female 55 Yes 0 Torrance 90502 33.833181 -118.292062 1 3 None Yes 16.29 Yes Yes Fiber Optic 24 No No No No No No No Yes Month-to-Month Yes Credit Card 74.1 228 0 0 48.87 276.87 Churned Dissatisfaction Lack of self-service on Website +9851-KIELU Male 53 No 0 Loma Mar 94021 37.266388 -122.26308 0 10 None Yes 18.03 No Yes Fiber Optic 6 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 110.1 1043.3 0 0 180.3 1223.6 Churned Competitor Competitor made better offer +9851-QXEEQ Male 21 No 0 Bangor 95914 39.396585 -121.38029 0 41 None Yes 47.74 Yes Yes Fiber Optic 48 No Yes Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.7 4346.4 0 0 1957.34 6303.74 Churned Competitor Competitor had better devices +9853-JFZDU Female 20 Yes 0 Gold Run 95717 39.170376 -120.838404 7 35 None Yes 20.79 No Yes DSL 69 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 56.85 1861.1 0 0 727.65 2588.75 Stayed +9860-LISIZ Female 19 No 0 Palm Springs 92264 33.745746 -116.514215 0 34 None Yes 36.75 No No Month-to-Month No Credit Card 20.35 673.2 0 0 1249.5 1922.7 Stayed +9861-PDSZP Female 19 No 0 Delano 93215 35.772244 -119.209689 0 72 None Yes 10.05 Yes Yes Fiber Optic 82 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Credit Card 108.05 7806.6 0 0 723.6 8530.2 Stayed +9862-KJTYK Male 19 No 2 Newport Beach 92663 33.62251 -117.927024 0 19 Offer D No Yes DSL 59 No No No No No No Yes Yes Month-to-Month Yes Credit Card 25.35 566.1 0 0 0 566.1 Stayed +9863-JZAIC Male 60 No 0 Long Beach 90807 33.830099 -118.182239 0 35 None Yes 48.93 No Yes Cable 14 No No No No Yes No No Yes Month-to-Month No Credit Card 55 2010.55 0 0 1712.55 3723.1 Churned Other Don't know +9866-OCCKE Female 73 Yes 0 San Diego 92114 32.707892 -117.05512 1 72 Offer A Yes 35.04 Yes Yes Fiber Optic 22 Yes No Yes Yes Yes Yes No Yes Two Year Yes Mailed Check 109.75 8075.35 0 0 2522.88 10598.23 Stayed +9866-QEVEE Male 58 No 0 Modesto 95356 37.716186 -121.025836 0 19 Offer D Yes 20.41 Yes Yes Fiber Optic 11 No No No No No Yes Yes No Month-to-Month Yes Bank Withdrawal 86 1532.45 0 30 387.79 1950.24 Churned Competitor Competitor had better devices +9867-JCZSP Female 28 Yes 0 Los Angeles 90045 33.954017 -118.402447 8 17 Offer D Yes 8.74 No No One Year No Credit Card 20.75 418.25 0 0 148.58 566.83 Stayed +9867-NNXLC Female 43 No 0 Pacific Grove 93950 36.618337 -121.926417 0 22 Offer D Yes 33.92 No No Month-to-Month Yes Credit Card 20.05 470.2 0 0 746.24 1216.44 Stayed +9867-XOBQA Female 59 No 1 Pasadena 91105 34.13946 -118.166649 0 21 None No Yes DSL 11 Yes Yes Yes Yes Yes No No Yes Two Year No Credit Card 53.15 1183.2 19.13 0 0 1164.07 Stayed +9871-ELEYA Female 22 No 0 Del Rey 93616 36.657462 -119.595293 0 34 None Yes 20.75 No Yes DSL 27 Yes No Yes Yes Yes No No Yes Two Year No Credit Card 67.65 2339.3 0 0 705.5 3044.8 Stayed +9873-MNDKV Female 59 No 0 San Gregorio 94074 37.331762 -122.341444 0 11 Offer D Yes 29.16 No Yes DSL 3 No No No No No No No Yes Month-to-Month Yes Credit Card 44.65 472.25 0 0 320.76 793.01 Stayed +9874-QLCLH Female 38 Yes 0 Northridge 91324 34.238208 -118.55029 1 17 Offer D Yes 4.91 Yes Yes Fiber Optic 15 Yes No Yes No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.2 1743.5 0 0 83.47 1826.97 Churned Competitor Competitor offered more data +9878-TNQGW Male 51 No 0 Davenport 95017 37.114335 -122.237162 0 2 Offer E Yes 17.33 No Yes Fiber Optic 14 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.95 171.15 0 0 34.66 205.81 Churned Competitor Competitor made better offer +9880-TDQAC Female 63 Yes 0 El Cajon 92021 32.832706 -116.873258 3 72 None No Yes DSL 16 No Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 60 4264 25.67 0 0 4238.33 Stayed +9881-VCZEP Female 29 Yes 0 San Jose 95126 37.327069 -121.916819 8 25 None Yes 12.12 Yes Yes Cable 59 No Yes No No No No No No Month-to-Month No Bank Withdrawal 54.1 1373 0 110 303 1786 Stayed +9885-AIBVB Male 62 Yes 0 Newcastle 95658 38.883224 -121.15918 4 29 None Yes 39.5 Yes Yes Fiber Optic 16 No Yes Yes No No No No No Month-to-Month Yes Bank Withdrawal 85.8 2440.25 0 150 1145.5 3735.75 Stayed +9885-CSMWE Female 65 No 0 Los Angeles 90007 34.027337 -118.28515 0 1 Offer E Yes 18.37 No Yes Fiber Optic 13 No No No No Yes No No Yes Month-to-Month No Bank Withdrawal 78.45 78.45 0 0 18.37 96.82 Churned Dissatisfaction Product dissatisfaction +9885-MFVSU Female 59 Yes 0 Poway 92064 32.984395 -117.013454 7 35 Offer C No Yes DSL 24 Yes No No Yes Yes No No No Two Year Yes Credit Card 46.35 1662.05 0 140 0 1802.05 Stayed +9888-ZCUMM Male 48 Yes 1 Los Angeles 90018 34.028735 -118.317236 3 64 None No Yes DSL 19 Yes No Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 60.05 3845.45 0 0 0 3845.45 Stayed +9889-TMAHG Male 66 No 0 Fremont 94539 37.516791 -121.899117 0 8 None Yes 11.57 No Yes Fiber Optic 27 Yes No No Yes Yes Yes Yes Yes Month-to-Month No Credit Card 100.3 832.35 0 0 92.56 924.91 Churned Competitor Competitor had better devices +9891-NQDBD Female 22 Yes 0 Lake Forest 92630 33.644849 -117.684254 7 28 None Yes 43.36 Yes No One Year No Mailed Check 25.55 672.2 0 0 1214.08 1886.28 Stayed +9894-EZEWG Female 31 No 0 Walnut Grove 95690 38.240419 -121.587535 0 1 Offer E Yes 39.66 No Yes Fiber Optic 8 No Yes No No No No No Yes Month-to-Month Yes Credit Card 74.3 74.3 0 0 39.66 113.96 Churned Competitor Competitor had better devices +9894-QMIMJ Female 55 No 0 North Hollywood 91602 34.15136 -118.364786 0 23 Offer D Yes 9.04 No Yes DSL 8 No Yes Yes No No No No Yes One Year No Bank Withdrawal 55.8 1327.85 0 0 207.92 1535.77 Stayed +9895-VFOXH Female 19 No 0 Scotia 95565 40.440636 -124.098739 0 1 None No Yes DSL 76 No No No No No No Yes No Month-to-Month No Credit Card 24.4 24.4 0 10 0 34.4 Joined +9896-UYMIE Male 27 No 0 Valley Ford 94972 38.339996 -122.935056 0 66 Offer A Yes 4.32 Yes Yes Fiber Optic 73 Yes Yes Yes Yes Yes Yes Yes Yes One Year Yes Bank Withdrawal 114.3 7383.7 0 0 285.12 7668.82 Stayed +9897-KXHCM Female 37 Yes 0 Modesto 95357 37.670526 -120.877572 1 3 Offer E Yes 48.38 No Yes Fiber Optic 14 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 80.3 250.05 0 0 145.14 395.19 Churned Competitor Competitor offered higher download speeds +9898-KZQDZ Female 65 Yes 0 Lee Vining 93541 37.890145 -119.184087 1 40 None Yes 49.5 Yes Yes Fiber Optic 20 No No No No Yes Yes Yes Yes Month-to-Month Yes Credit Card -1 3640.45 0 0 1980 5620.45 Churned Competitor Competitor had better devices +9903-LYSAB Male 42 Yes 0 Studio City 91604 34.139082 -118.39275 5 18 Offer D Yes 16.78 Yes Yes Fiber Optic 23 No No No No No No No Yes Month-to-Month Yes Bank Withdrawal 73.15 1305.95 0 0 302.04 1607.99 Stayed +9904-EHEVJ Female 66 Yes 1 Bethel Island 94511 38.050558 -121.646924 9 32 Offer C Yes 5.73 Yes Yes Fiber Optic 30 No No Yes No Yes No No Yes One Year Yes Credit Card 91.35 2896.55 26.98 0 183.36 3052.93 Stayed +9906-NHHVC Female 75 No 0 Macdoel 96058 41.769709 -121.92063 0 65 Offer B No Yes Cable 9 No Yes Yes No Yes Yes No Yes Two Year Yes Bank Withdrawal 53.5 3517.9 0 0 0 3517.9 Stayed +9907-SWKKF Female 69 No 0 Twain 95984 40.022184 -121.062384 0 1 Offer E No Yes DSL 21 No No No No No No No Yes Month-to-Month No Credit Card 25.05 25.05 0 0 0 25.05 Churned Competitor Competitor had better devices +9909-DFRJA Female 60 No 0 Goodyears Bar 95944 39.564113 -120.868836 0 26 Offer C Yes 40.14 No Yes Fiber Optic 4 Yes No Yes Yes No Yes Yes Yes One Year Yes Bank Withdrawal 95.85 2475.35 0 0 1043.64 3518.99 Stayed +9909-IDLEK Male 32 Yes 3 Malibu 90265 34.074572 -118.831181 7 20 Offer D Yes 42.06 Yes Yes Fiber Optic 23 No Yes No Yes Yes No No Yes Month-to-Month No Credit Card 96.8 1826.7 0 0 841.2 2667.9 Stayed +9912-GVSEQ Female 73 Yes 0 Napa 94558 38.489789 -122.27011 1 26 Offer C Yes 9.28 Yes Yes Fiber Optic 26 No Yes Yes No No Yes No Yes Month-to-Month Yes Bank Withdrawal 93.85 2381.55 0 0 241.28 2622.83 Churned Dissatisfaction Network reliability +9912-OMZDS Female 63 Yes 1 Playa Del Rey 90293 33.947305 -118.439841 1 59 Offer B Yes 35.23 Yes Yes Fiber Optic 19 No Yes Yes No Yes Yes Yes Yes One Year Yes Bank Withdrawal 106.15 6256.2 0 0 2078.57 8334.77 Stayed +9916-AYHTC Male 63 No 0 Altadena 91001 34.196837 -118.142236 0 48 None Yes 32.04 No No Two Year No Credit Card 19.85 916 0 0 1537.92 2453.92 Stayed +9917-KWRBE Female 28 Yes 0 Anaheim 92808 33.850452 -117.726668 8 41 Offer B Yes 18.84 Yes Yes Cable 26 Yes Yes Yes No Yes No No Yes One Year Yes Credit Card 78.35 3211.2 0 0 772.44 3983.64 Stayed +9919-FZDED Male 79 Yes 0 Yucca Valley 92284 34.159534 -116.425984 1 72 None Yes 17.3 Yes Yes DSL 23 Yes Yes Yes No Yes Yes No Yes Two Year Yes Credit Card 84.1 5981.65 0 0 1245.6 7227.25 Stayed +9919-KNPOO Female 60 Yes 0 La Mirada 90638 33.902045 -118.008961 6 21 Offer D Yes 27.66 Yes Yes Fiber Optic 8 No No No No Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 94.3 1948.35 0 30 580.86 2559.21 Stayed +9919-YLNNG Female 38 No 0 Malibu 90263 34.037037 -118.705803 0 42 Offer B Yes 40.15 No Yes Fiber Optic 28 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal 103.8 4327.5 0 110 1686.3 6123.8 Stayed +9921-EZKBY Male 55 No 3 Fallbrook 92028 33.362575 -117.299644 0 33 Offer C Yes 10.36 Yes Yes Fiber Optic 53 Yes No Yes No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.3 3275.15 0 0 341.88 3617.03 Stayed +9921-QFQUL Female 33 Yes 0 Garden Valley 95633 38.852544 -120.837669 2 23 Offer D Yes 22.17 Yes Yes Fiber Optic 15 No No Yes No No Yes Yes Yes Month-to-Month No Credit Card 90.15 2044.95 0 0 509.91 2554.86 Stayed +9921-ZVRHG Female 44 No 0 Traver 93673 36.456091 -119.486225 0 14 None Yes 1.19 Yes Yes Fiber Optic 23 No No Yes No No No No Yes Month-to-Month Yes Bank Withdrawal 80.45 1072 0 0 16.66 1088.66 Churned Competitor Competitor had better devices +9924-JPRMC Male 60 No 0 Lockeford 95237 38.166791 -121.14207 0 72 None Yes 36.49 Yes Yes Fiber Optic 27 Yes Yes Yes Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 118.2 8547.15 0 0 2627.28 11174.43 Stayed +9926-PJHDQ Female 45 Yes 0 Kingsburg 93631 36.478239 -119.52137 5 72 Offer A Yes 43.47 Yes Yes Cable 9 No No Yes No Yes Yes Yes No Two Year Yes Bank Withdrawal 76.8 5468.45 0 90 3129.84 8688.29 Stayed +9927-DSWDF Male 53 Yes 0 Palos Verdes Peninsula 90274 33.788208 -118.404955 1 22 Offer D Yes 49.66 No Yes Fiber Optic 3 Yes Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 104.6 2180.55 0 0 1092.52 3273.07 Stayed +9928-BZVLZ Female 58 No 0 Sunset Beach 90742 33.719221 -118.073596 0 12 Offer D No Yes DSL 7 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 49.85 552.1 0 0 0 552.1 Stayed +9929-PLVPA Female 51 No 3 Capitola 95010 36.977025 -121.952864 0 4 Offer E Yes 30.79 No No Month-to-Month No Credit Card 20.4 94.5 0 0 123.16 217.66 Stayed +9931-DCEZH Male 55 No 1 Roseville 95747 38.784329 -121.373245 0 28 Offer C Yes 34.43 No Yes DSL 22 No Yes No Yes No No No Yes One Year Yes Credit Card 54.4 1516.6 0 0 964.04 2480.64 Stayed +9931-KGHOA Female 48 Yes 0 Santa Barbara 93103 34.438581 -119.685368 9 46 None Yes 13.05 Yes Yes DSL 15 Yes No No No No No No Yes Month-to-Month No Bank Withdrawal 55 2473.95 31.39 0 600.3 3042.86 Stayed +9932-WBWIK Male 43 No 0 Lake Isabella 93240 35.607875 -118.466318 0 11 Offer D Yes 47.88 No No Month-to-Month No Credit Card 20.35 215.25 0 0 526.68 741.93 Stayed +9933-QRGTX Female 59 Yes 0 Windsor 95492 38.527297 -122.810044 6 60 None Yes 32.5 No Yes Fiber Optic 13 Yes No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 97.2 5611.75 0 0 1950 7561.75 Stayed +9938-EKRGF Female 58 No 0 Lewiston 96052 40.704293 -122.803899 0 15 Offer D Yes 8.97 No Yes Cable 2 Yes Yes Yes Yes Yes Yes Yes Yes Month-to-Month No Mailed Check 84.45 1287.85 0 0 134.55 1422.4 Stayed +9938-PRCVK Female 45 Yes 1 Stevenson Ranch 91381 34.364153 -118.615583 1 41 None Yes 23.95 No No Two Year No Bank Withdrawal 19.7 804.25 0 0 981.95 1786.2 Stayed +9938-TKDGL Male 38 Yes 3 Llano 93544 34.500091 -117.765862 9 68 Offer A Yes 38.75 No Yes Fiber Optic 28 Yes No No Yes Yes Yes Yes Yes Two Year Yes Bank Withdrawal 99.55 6668 0 0 2635 9303 Stayed +9938-ZREHM Female 41 Yes 0 Oxnard 93033 34.156629 -119.117218 4 37 None Yes 42.45 Yes Yes DSL 23 No Yes No Yes No Yes Yes Yes One Year No Credit Card 72.1 2658.4 16.36 0 1570.65 4212.69 Stayed +9940-HPQPG Female 58 Yes 0 North Hollywood 91601 34.1692 -118.372498 1 9 Offer E Yes 22 Yes Yes Fiber Optic 7 Yes Yes Yes No No No No Yes Month-to-Month No Bank Withdrawal 91.75 865.8 0 0 198 1063.8 Churned Price Extra data charges +9940-RHLFB Female 53 No 0 Sunset Beach 90742 33.719221 -118.073596 0 1 Offer E Yes 26.06 No Yes Fiber Optic 3 No No Yes No No No No Yes Month-to-Month No Bank Withdrawal 75.3 75.3 0 0 26.06 101.36 Churned Competitor Competitor made better offer +9943-VSZUV Male 75 No 0 Alamo 94507 37.855717 -121.994813 0 67 Offer A Yes 39.89 Yes Yes Fiber Optic 19 No No No No No No No Yes Month-to-Month Yes Mailed Check 75.7 5060.85 0 0 2672.63 7733.48 Stayed +9944-AEXBM Male 51 No 0 Casmalia 93429 34.866032 -120.536546 0 32 None Yes 37.04 Yes Yes Fiber Optic 28 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.65 2664.3 0 0 1185.28 3849.58 Stayed +9944-HKVVB Female 55 No 0 King City 93930 36.220761 -120.980777 0 3 Offer E Yes 47.62 No Yes Cable 29 No Yes No No Yes Yes Yes Yes Month-to-Month Yes Bank Withdrawal 95.1 307.4 0 0 142.86 450.26 Churned Competitor Competitor had better devices +9945-PSVIP Female 36 Yes 3 Dulzura 91917 32.622999 -116.687855 3 25 Offer C Yes 2.82 No No Two Year Yes Credit Card 18.7 383.65 0 0 70.5 454.15 Stayed +9947-OTFQU Male 65 No 0 Covina 91722 34.097345 -117.906736 0 15 Offer D Yes 29.11 No Yes Fiber Optic 29 No Yes No No No No No Yes Month-to-Month Yes Bank Withdrawal 74.4 1074.3 0 0 436.65 1510.95 Churned Competitor Competitor had better devices +9948-YPTDG Male 44 Yes 0 San Rafael 94903 38.018065 -122.546024 1 38 None Yes 35.61 No Yes Fiber Optic 13 Yes Yes No No No No No No Month-to-Month Yes Bank Withdrawal 79.45 3013.05 9.36 40 1353.18 4396.87 Churned Competitor Competitor offered more data +9950-MTGYX Male 30 Yes 2 San Jose 95139 37.218705 -121.762429 8 28 None Yes 19.18 No No Two Year Yes Credit Card 20.3 487.95 0 0 537.04 1024.99 Stayed +9953-ZMKSM Male 28 No 0 Pinole 94564 37.996462 -122.293716 0 63 Offer B Yes 4.01 Yes No Two Year No Mailed Check 25.25 1559.3 0 0 252.63 1811.93 Stayed +9955-QOPOY Male 23 Yes 0 Sunnyvale 94089 37.421633 -122.009613 7 69 None No Yes DSL 42 No Yes Yes Yes Yes Yes Yes Yes One Year Yes Credit Card 60.8 4263.4 0 0 0 4263.4 Stayed +9957-YODKZ Male 75 Yes 0 Canby 96015 41.486953 -120.913975 4 6 None Yes 16.87 Yes Yes Fiber Optic 17 No No Yes No No No No No Two Year Yes Bank Withdrawal 80.8 457.1 0 30 101.22 588.32 Stayed +9958-MEKUC Male 26 Yes 2 Pacifica 94044 37.573633 -122.455167 1 72 Offer A Yes 45.93 Yes Yes Fiber Optic 30 Yes Yes Yes Yes No Yes Yes Yes Two Year No Credit Card 103.95 7517.7 0 0 3306.96 10824.66 Stayed +9959-WOFKT Male 61 No 0 Los Angeles 90019 34.049841 -118.33846 0 71 None Yes 14.67 Yes Yes Fiber Optic 7 Yes No Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 106.7 7382.25 0 0 1041.57 8423.82 Stayed +9961-JBNMK Male 79 No 0 Desert Center 92239 33.889605 -115.257009 0 21 None Yes 42.27 No Yes Fiber Optic 7 No No Yes No Yes Yes No Yes Month-to-Month Yes Bank Withdrawal -1 2030.3 10.2 0 887.67 2907.77 Churned Dissatisfaction Product dissatisfaction +9962-BFPDU Female 61 Yes 3 Kenwood 95452 38.419525 -122.521585 3 1 None Yes 16.02 No No Month-to-Month No Credit Card 20.05 20.05 0 0 16.02 36.07 Joined +9964-WBQDJ Female 19 Yes 0 West Hollywood 90069 34.093781 -118.381061 1 71 Offer A Yes 24.72 Yes No Two Year Yes Credit Card 24.4 1725.4 0 0 1755.12 3480.52 Stayed +9965-YOKZB Male 73 No 0 Grizzly Flats 95636 38.636102 -120.522149 0 9 None Yes 10.04 Yes Yes Fiber Optic 13 No No No No No Yes No Yes Month-to-Month Yes Bank Withdrawal 83.85 790.15 0 0 90.36 880.51 Churned Dissatisfaction Network reliability +9967-ATRFS Female 47 No 0 Calipatria 92233 33.143826 -115.497485 0 19 None Yes 32.03 No No Month-to-Month No Credit Card 19.9 367.55 0 0 608.57 976.12 Stayed +9968-FFVVH Male 20 No 0 Potter Valley 95469 39.408634 -123.045516 0 63 None Yes 38.37 Yes Yes Cable 59 Yes Yes Yes Yes No No No Yes One Year No Bank Withdrawal 68.8 4111.35 0 0 2417.31 6528.66 Stayed +9970-QBCDA Female 50 No 0 March Air Reserve Base 92518 33.888323 -117.277533 0 6 Offer E Yes 31.02 No No Month-to-Month No Credit Card 19.7 129.55 0 0 186.12 315.67 Stayed +9971-ZWPBF Male 70 Yes 1 Orinda 94563 37.873916 -122.20522 7 34 None Yes 11.74 Yes Yes Fiber Optic 12 No Yes Yes Yes Yes Yes Yes No Month-to-Month Yes Bank Withdrawal -9 3625.2 0 30 399.16 4054.36 Stayed +9972-EWRJS Female 56 Yes 1 Meadow Valley 95956 39.937017 -121.058043 2 67 Offer A Yes 48.75 No No Two Year Yes Bank Withdrawal 19.25 1372.9 0 0 3266.25 4639.15 Stayed +9972-NKTFD Female 55 No 0 Forest Ranch 95942 40.077028 -121.494168 0 28 None Yes 25.59 No Yes Cable 7 No Yes No Yes No No No Yes Month-to-Month No Bank Withdrawal 54.65 1517.5 0 0 716.52 2234.02 Stayed +9972-VAFJJ Female 77 Yes 0 San Diego 92116 32.765299 -117.122565 1 53 None Yes 47.64 No Yes Fiber Optic 25 No Yes Yes Yes Yes No No Yes One Year Yes Bank Withdrawal 94 4871.45 0 0 2524.92 7396.37 Stayed +9974-JFBHQ Male 31 No 1 Del Rey 93616 36.657462 -119.595293 0 64 Offer B Yes 22.41 No Yes Fiber Optic 24 No Yes No Yes Yes Yes Yes Yes Month-to-Month Yes Credit Card 99.15 6171.2 0 0 1434.24 7605.44 Stayed +9975-GPKZU Male 62 Yes 3 Alameda 94501 37.774633 -122.274434 0 46 None Yes 7.67 No No Two Year No Credit Card 19.75 856.5 0 0 352.82 1209.32 Stayed +9975-SKRNR Male 24 No 0 Sierraville 96126 39.559709 -120.345639 0 1 Offer E Yes 49.51 No No Month-to-Month No Credit Card 18.9 18.9 0 0 49.51 68.41 Joined +9978-HYCIN Male 72 Yes 1 Bakersfield 93301 35.383937 -119.020428 1 47 None Yes 42.29 No Yes Fiber Optic 22 No Yes No No Yes No No No One Year Yes Bank Withdrawal 84.95 4018.05 0 80 1987.63 6085.68 Stayed +9979-RGMZT Female 20 No 0 Los Angeles 90022 34.02381 -118.156582 0 7 Offer E Yes 36.49 No Yes Fiber Optic 42 No Yes No No Yes Yes Yes Yes One Year Yes Credit Card 94.05 633.45 0 0 255.43 888.88 Stayed +9985-MWVIX Female 53 No 0 Hume 93628 36.807595 -118.901544 0 1 Offer E Yes 42.09 No Yes Fiber Optic 9 No No No No No No No Yes Month-to-Month Yes Credit Card 70.15 70.15 0 0 42.09 112.24 Churned Competitor Competitor had better devices +9986-BONCE Female 36 No 0 Fallbrook 92028 33.362575 -117.299644 0 4 None Yes 2.01 No No Month-to-Month No Bank Withdrawal 20.95 85.5 0 0 8.04 93.54 Churned Competitor Competitor made better offer +9987-LUTYD Female 20 No 0 La Mesa 91941 32.759327 -116.99726 0 13 Offer D Yes 46.68 No Yes DSL 59 Yes No No Yes No No Yes Yes One Year No Credit Card 55.15 742.9 0 0 606.84 1349.74 Stayed +9992-RRAMN Male 40 Yes 0 Riverbank 95367 37.734971 -120.954271 1 22 Offer D Yes 16.2 Yes Yes Fiber Optic 17 No No No No No Yes Yes Yes Month-to-Month Yes Bank Withdrawal 85.1 1873.7 0 0 356.4 2230.1 Churned Dissatisfaction Product dissatisfaction +9992-UJOEL Male 22 No 0 Elk 95432 39.108252 -123.645121 0 2 Offer E Yes 18.62 No Yes DSL 51 No Yes No No No No No Yes Month-to-Month Yes Credit Card 50.3 92.75 0 0 37.24 129.99 Joined +9993-LHIEB Male 21 Yes 0 Solana Beach 92075 33.001813 -117.263628 5 67 Offer A Yes 2.12 No Yes Cable 58 Yes No Yes Yes No Yes Yes Yes Two Year No Credit Card 67.85 4627.65 0 0 142.04 4769.69 Stayed +9995-HOTOH Male 36 Yes 0 Sierra City 96125 39.600599 -120.636358 1 63 None No Yes Cable 5 Yes Yes Yes No Yes Yes Yes Yes Two Year No Bank Withdrawal 59 3707.6 0 0 0 3707.6 Stayed