line_text: Yes, hello.  Creed Bratton, Quality Assurance, Dunder Mifflin Scranton.  I was supposed to meet with one of your floor managers last week for a quality inspection, and he or she wasn't there.  And I'm trying to remember who it was.  Mm-hmm.  Who wasn't there last week?  Debbie Brown.  And which day was that?  Wednesday, the eleventh.  Perfect.