line_text: [on phone] Hi, Professor Frank, Andy Bernard, class of ���95. Hey there, um, I���m a huge fan of your management book, Management. Um, quick question.  I may be missing a chapter here���De-Incentivizing. What are your strategies? Looking for a real blow to morale���uh why? Well, um I guess you could say I���m in one of those classic ass tattoo incentive situations. [laughs]