line_text: [on the phone] Mr. Decker, we didn't lose your sale today, did we? Excellent. OK. Let me just get your... what's that? No, we didn't close last time. I just need your... Oh. W-What code were you given? Oh, OK. That's actually another salesman here. I can redo it if you want to do that. Oh, he gave you a discount? No, I don't blame you.