line_text: OK, Angela.  I love your enthusiasm.  All you need to know how to do is pick up the phone and say 'Customer Service, this is Kelly!'  Except don't say 'Kelly,' say your own name.  Or if you're bored, you can just make up a name.  Like one time, I said I was Bridget Jones, [in an English accent] and I talked like this for the whole conversation!