line_text: Oh my God, I am so sorry, that is so messed up. Everyone here is so upset, you have no idea. And rest assured your voice has been heard. Okay, I'll be thinking about you all day. Customer service, this is Kelly. Oh my God, I am so sorry, that is so messed up. Everyone here is so upset, you have no idea. And rest assured your voice has been heard. Okay, I'll be thinking about you all day.