line_text: No, no. I get it, I get it, I get it. A child is born, 'Oh, oh-hum.' A beautiful sunset, 'No, I'll catch the next one.' Right? Unicorn walks into the office, 'Oh, do you have an appointment?' [laughs] Okay, look Pam this is not meant as a criticism, but let me tell you what you're doing wrong. You are the voice of this company, right? And when clients call and you're not smiling they can hear that in your voice. It is a real turnoff.