line_text: There are five stages to grief, which are [glancing at computer screen] denial, anger, bargaining, depression, and acceptance.  And right now, out there, they're all denying the fact that they're sad.  And that's   hard.  And it's making them all angry.  And it is my job to try to get them all the way through to acceptance.  And if not acceptance, then just depression.  If I can get them depressed, then I'll have done my job.