104-080-0100 Definitions The definitions in ORS 403.105 and the following definitions apply to OAR chapter 104, division 80: (1) “Automatic Location Identification” (ALI) has the meaning set forth in ORS 403.105. (2) “Automatic Number Identification” (ANI) has the meaning set forth in ORS 403.105. (3) “Computer Aided Dispatch” (CAD) means a computer based system that aids primary PSAP telecommunicators by automating selected dispatching and record keeping activities. (4) “Console” means an adjustable work surface and input platform for CPE equipment which enables a call-taker to sit or stand during 9-1-1 call processing. (5) “Customer premises equipment” (CPE) means hardware and software located at a primary PSAP to originate, route or terminate telecommunciations. (6) “Database Management System” (DBMS) means the combination of manual procedures and computer programs used to create, store, manipulate and update data. (7) “Emergency Communications System Interoperability” means the capability for two or more PSAPs or the Office to share resources received by a provider or when a PSAP or the Office obtains services from two or more providers. (8) “Emergency Service Number” (ESN) means a 3 to 5 digit number that represents one or more ESZs. (9) “Emergency Service Zone” (ESZ) means a defined geographical territory consisting of a specific combination of law enforcement, fire and emergency medical services coverage areas represented by an ESN. (10) “Enhanced 9-1-1 telephone service” (E9-1-1) has the meaning set forth in ORS 403.105. (11) “Erlang C Formula” means a mathematical equation for calculating the minimum number of workstations being utilized at maximum efficiency in a call center based upon the call volume, duration and wait time for callers. (12) “Geographic Information System” (GIS) means a combination of data, hardware, software, personnel, and procedures used for the development, maintenance, manipulation, and display of 9-1-1 mapping data at the PSAP. (13) “Interoperability” means the capability for disparate systems to communicate with one another. (14) “Master Street Address Guide” (MSAG) means a database of street names containing address ranges with their associated communities that denotes emergency service numbers for the emergency communications system. (15) “Management Information System” (MIS) means a program that collects, stores and collates data into reports enabling interpretation and evaluation of performance, trends and traffic capacities. (16) “Multiprotocol Label Switching” (MPLS) means a type of data-carrying technique for high-performance telecommunications networks. (17) “Network” includes: (a) A system of interconnected equipment used to transmit or receive information; (b) A series of connecting points that may be joined to create communications pathways intended to allow access into the emergency communications system; (c) Connecting points that include all Oregon PSAPs, providers, facilities and services required to complete the emergency call and deliver data between points on the network; and (d) Provider-based connections terminating on CPE within each primary PSAP. (18) “Network Exchange Services” includes: (a) Intrastate communications services required to deliver E9-1-1; and (b) Any communications service in which the information transmitted originates and terminates within the boundaries of the State of Oregon. (19) “Not to Exceed Funding Level” means the approved funding level provided to the 9-1-1 jurisdiction by the Office for eligible products and services. (20) “Department” means The Oregon Department of Emergency Management. (21) “Oregon’s Enterprise IP Network” means an MPLS Network used to deliver ALI information and software patches, anti-virus, mapping updates and time-synchronization to primary PSAPs . (22) “P.01 Grade of Service” means emergency communications service in which no more than one call in 100 attempts receives a busy signal on the first attempt during the average busiest hour. (23) "Position Location" means a point on the surface of the Earth described as "x, y" coordinates, and may also include a “z” coordinate, when available, that describes elevation in feet from Mean Sea Level. (24) “Primary public safety answering point” (primary PSAP) has the meaning set forth in ORS 403.105. (25) “Provider” has the meaning set forth in ORS 403.105. (26) “Provisioning” means the process of providing or obtaining needed equipment or services. (27) “Public safety answering point” (PSAP) has the meaning set forth in ORS 403.105. (28) “Secondary public safety answering point” (secondary PSAP) has the meaning set forth in ORS 403.105. (29) “Selective Routing” means the process of routing an emergency call to the appropriate primary PSAP based on the caller’s number information (ANI), but may also include other factors, such as the caller’s location information (ALI), time of day or call class of service. (30) “Telecommunicator” means a person employed by a 9-1-1 jurisdiction whose primary duties are receiving, processing and transmitting public safety information received during an emergency call delivered through the emergency communications system. Statutory/Other Authority: ORS 403.120; 2015 HB 2426 Statutes/Other Implemented: ORS 403 & 2015 HB 2426 History: OEM 18-2023, minor correction filed 04/07/2023, effective 04/07/2023 OEM 2-2018, amend filed 11/02/2018, effective 11/02/2018 OEM 3-2015, f. & cert. ef. 12-1-15