justicedao/ipfs_state_laws huggingface dataset:
860-021-0021 Interruption of Utility Service (1) Each energy or large telecommunications utility shall keep a record of any interruption of service affecting its whole system, or a major section thereof, including a statement of the time, duration, and cause of interruption. (2) Each energy or large telecommunications utility shall make all reasonable efforts to prevent interruptions of service. When such interruptions occur, the energy or large telecommunications utility shall endeavor to reestablish service with the shortest possible delay consistent with the safety of its customers, employees, and the general public. (3) In cases when the interruption of service lasts longer than 21 days, the utility shall promptly notify the Commission; and provide the reasons for the continued interruption, the efforts to that date the utility had taken to restore service, and what additional events or measures are required to restore service. (4) Each energy or large telecommunications utility shall make reasonable efforts to notify every customer affected in advance of any scheduled work that will interrupt service, but such notice shall not be required in case of interruption due to emergency repairs or for repairs or maintenance work performed by a telecommunications utility that results in an interruption of less than five minutes. All scheduled interruptions shall be made at a time causing minimum inconvenience to customers. In determining reasonable notice, the energy or large telecommunications utility shall consider the length of the planned interruption, the type and number of customers affected, the potential impact of the interruption on customers, and other surrounding circumstances. Notice may be given in writing, either via US mail, electronically, or a door hanger on the affected premises, or by contact with the customer or an adult at the residence by personal visit or by telephone. (5) In addition to the requirements above, electric utilities shall comply with OAR 860-023-0081 through 860-023-0161, which set additional requirements for electric service reliability and reporting. Statutory/Other Authority: ORS 183, ORS 756, ORS 757 & ORS 759 Statutes/Other Implemented: ORS 756.040 History: PUC 10-2022, amend filed 09/30/2022, effective 09/30/2022 PUC 16-2004, f. & cert. ef. 12-1-04 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307); PUC 6-1979, f. & ef. 10-6-79 (Order No. 79-680); Renumbered from 860-021-0070; PUC 5-1983, f. 5-31-83, ef. 6-1-83 (Order No. 83-284); Renumbered from 860-021-0067; PUC 16-1997, f. 12-11-97, cert. ef. 1-1-98; PUC 11-1998, f. & cert. ef. 5-7-98; PUC 16-2001, f. & cert. ef. 6-21-01; PUC 16-2003, f. & cert. ef. 10-1-03
860-021-0033 Annual Fees Payable to the Commission by an Electric Utility (1) On statement forms prescribed by the Commission, each electric company must provide the requested information for the subject year. (2) Each electric company must pay to the Commission an annual fee on gross operating revenues derived within Oregon at a rate determined by Commission orders entered on or after March 1 of each year. Each electric company must pay the annual fee on or before the date specified in a notice, which date must be at least 15 days after the mailing of the notice. For the purpose of this section, the gross operating revenues of an electric company do not include revenues from sales of power for resale to the extent that the revenues from those sales exceed an amount equal to 25 percent of the total revenues received by the electric company from sales of electricity to end users in the preceding calendar year. (3) Each electric company must pay to the Commission: (a) A minimum annual fee of $10. The annual fee is due on or before April 1 of the year after the calendar year on which the annual fee is based. (b) A late statement fee in accordance with OAR 860-011-0110, if the Commission has not received the electric company’s statement form, completed in compliance with section (1) of this rule, on or before 5 p.m. Pacific Time on the fifth business day following the due date. (c) A penalty fee for failure to pay the full amount when due, as required under ORS 756.350. (d) A service fee in accordance with OAR 860-011-0110 for each payment returned for non-sufficient funds. (e) All costs incurred by the Commission to collect a past-due annual fee from the electric company. (4) The annual fee payment must be received by the Commission no later than 5 p.m. Pacific Time on the due date. A payment may be by cash, money order, bank draft, sight draft, cashier’s check, certified, or personal check. A payment made by check will be conditionally accepted until the check is cleared by the bank on which it is drawn. (5) For any year in which an electric company’s statement form was due, the Commission may audit the electric company as the Commission deems necessary and practicable: (a) The Commission’s audit must begin no later than three (3) years after the statement form’s due date. (b) If the Commission determines that the electric company has underreported its subject revenues, the Commission may assess an additional annual fee, along with a penalty fee for failure to pay under ORS 756.350. (c) If the Commission determines that the electric company has overpaid its annual fee, the Commission may, at its discretion, recompense the electric company with a refund or a credit against annual fees subsequently due. Statutory/Other Authority: ORS 183 & 756 Statutes/Other Implemented: ORS 756.310, 756.320 & 756.350 History: PUC 10-2007, f. & cert. ef. 9-13-07 PUC 7-2005, f. & cert. ef. 11-30-05 Renumbered from 860-011-0022, PUC 18-2004, f. & cert. ef. 12-30-04 PUC 15-2003, f. & cert. ef. 7-24-03 PUC 11-1999, f.& cert. ef. 11-18-99 PUC 14-1998, f. & cert. ef. 7-15-98
860-021-0034 Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility (1) On statement forms prescribed by the Commission, each gas utility and steam heat utility must provide the requested information for the subject year. (2) Each gas utility and steam heat utility must pay to the Commission an annual fee on gross operating revenues derived within Oregon at a rate determined by Commission orders entered on or after March 1 of each year. (3) Each gas utility and steam heat utility must pay to the Commission: (a) A minimum annual fee of $10. The annual fee is due on or before April 1 of the year after the calendar year on which the annual fee is based. (b) A late statement fee in accordance with OAR 860-001-0050, if the Commission has not received the utility's statement form, completed in compliance with section (1) of this rule, on or before 5 p.m. Pacific Time on the fifth business day following the due date. (c) A penalty fee for failure to pay the full amount when due, as required under ORS 756.350. (d) A service fee in accordance with OAR 860-001-0050 for each payment returned for non-sufficient funds. (e) All costs incurred by the Commission to collect a past-due annual fee from the utility. (4) The annual fee payment must be received by the Commission no later than 5 p.m. Pacific Time on the due date. A payment may be by cash, money order, bank draft, sight draft, cashier's check, certified, or personal check. A payment made by check will be conditionally accepted until the check is cleared by the bank on which it is drawn. (5) For any year in which a gas utility or steam heat utility's statement form was due, the Commission may audit the utility as the Commission deems necessary and practicable: (a) The Commission's audit must begin no later than three (3) years after the statement form's due date. (b) If the Commission determines that the utility has underreported its subject revenues, the Commission may assess an additional annual fee, along with a penalty fee for failure to pay under ORS 756.350. (c) If the Commission determines that the utility has overpaid its annual fee, the Commission may, at its discretion, recompense the utility with a refund or a credit against annual fees subsequently due. Statutory/Other Authority: ORS 183, 756 & 757 Statutes/Other Implemented: ORS 756.310, 756.320 & 756.350 History: PUC 7-2015, f. & cert. ef. 9-8-15 PUC 10-2007, f. & cert. ef. 9-13-07 PUC 18-2004, f. & cert. ef. 12-30-04 PUC 16-2004, f. & cert. ef. 12-1-04 PUC 20-2003, f. & cert. ef. 11-14-03 PUC 15-2003, f. & cert. ef. 7-24-03 PUC 16-2001, f. & cert. ef. 6-21-01 PUC 11-1999, f. & cert. ef. 11-18-99
860-021-0037 Estimated Annual Fees Payable to the Commission (1) For any year in which an energy or large telecommunications utility fails to file a completed statement form, the Commission may determine a proposed annual fee based upon any information available to the Commission. The proposed annual fee must: (a) Include a penalty fee for failure to pay as required by ORS 756.350; (b) Include a late statement fee in accordance with OAR 860-011-0080; and (c) Be made no later than three (3) years after the statement form's due date. (2) The Commission must provide written notice of the proposed annual fee to the energy or large telecommunications utility. (3) Within 30 days after service of the notice of proposed annual fee, the energy or large telecommunications utility may file a petition with the Commission for a hearing. In its petition, the utility must specify its reasons for disputing the proposed annual fee. The Commission may conduct a hearing on the petition under its rules governing hearings and proceedings. (4) If the energy or large telecommunications utility has not filed a petition by the end of the 30-day period, the Commission will enter an order based upon information in its files. The Commission's order is final upon service, and the ordered assessment is due and payable on the tenth day after the order becomes final. (5) During the 30-day period allowed for filing a petition, the energy or large telecommunications utility may file its completed statement form and pay the annual fee, penalties, and late statement fee. The Commission will accept the statement form, fees, and penalties in accordance with the original due date for that year's statement form and payment. Statutory/Other Authority: ORS 183, 192, 756 & 759 Statutes/Other Implemented: ORS 756.040, 756.310, 756.320 & 756.350 History: PUC 18-2004, f. & cert. ef. 12-30-04 PUC 16-2004, f. & cert. ef. 12-1-04 PUC 20-2003, f. & cert. ef. 11-14-03 PUC 15-2003, f. & cert. ef. 7-24-03 PUC 8-2003, f. & cert. ef. 4-28-03
860-021-0045 Installation of Electric Service (1) For the connection of its distribution system to the customer’s premises, an electric company shall, with the exceptions provided under its extension rules, furnish service connections to the customer’s service entrance. (2) The electric company shall furnish, own, operate, maintain, and replace the service connections with the exceptions as may be listed in these rules or its tariff for line extensions. (3) The service entrance on a customer’s premises shall be so located as to make the meter and service easily accessible from the electric company’s distribution lines and convenient for the installation, operation, and maintenance of the company’s meters and equipment. (4) The electric company will not be required to install or maintain more than one service connection directly from its distribution lines to the premises of any customer. Each customer may be required to install and maintain, at their own expense, all wiring and equipment needed to be installed on their premises to enable the company to furnish and meter, at a single point on the customer’s premises, all service to be used by the customer. If conditions make it advisable for the company to use a single connection from its distribution line to furnish service to two or more customers on the same or different premises, the service connection shall be of adequate capacity for the purpose, and the service furnished to each customer shall be metered and billed separately. Statutory/Other Authority: ORS 183, ORS 756 & ORS 757 Statutes/Other Implemented: ORS 756.040 History: PUC 10-2022, amend filed 09/30/2022, effective 09/30/2022 PUC 7-2005, f. & cert. ef. 11-30-05 PUC 11-1998, f. & cert. ef. 5-7-98 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307)
860-021-0050 Installation of Gas Service (1) Each gas utility shall furnish, a gas service from the gas main adjacent to the customer’s premises to and including the meter. Each gas utility shall develop, with the Commission’s approval, a uniform policy governing the amount of service extension that will be made free to connect a new customer. This policy should be related to the investment that can prudently be made for the probable revenue. (2) Each gas utility shall furnish, own, operate, maintain, and replace the service connections when needed. (3) The gas utility will not be required to make more than one connection to its main to furnish service to the premises of any customer and will not be required to install or maintain pipes for the distribution of gas beyond a single point of delivery to points of use upon the customer’s premises. (4) Each gas utility shall not be responsible for the condition or maintenance of the piping or appliances installed by the customer. Statutory/Other Authority: ORS 183 & 756 Statutes/Other Implemented: ORS 756.040 History: PUC 28-2001, f. & cert. ef. 12-28-01 PUC 11-1998, f. & cert. ef. 5-7-98 PUC 13-1997, f. & cert. ef. 11-12-97 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307)
860-021-0051 Main Extensions for Gas Service Each gas utility shall develop, with the Commission’s approval, a uniform policy governing the amount of main extension which will be made free to connect a new customer. This policy should be related to the investment that can prudently be made for the probable revenue. Statutory/Other Authority: ORS 183 & 756 Statutes/Other Implemented: ORS 756.040 History: PUC 11-1998, f. & cert. ef. 5-7-98 PUC 13-1997, f. & cert. ef. 11-12-97 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307)
860-021-0055 Temporary Utility Service Each energy or large telecommunications utility may render temporary service to a customer and may require the customer to bear all the cost of installing and removing the service in excess of any salvage realized. The length of temporary service shall be specified in the applicable tariffs approved by the Commission. Statutory/Other Authority: ORS 183 & 756 Statutes/Other Implemented: ORS 756.040 History: PUC 16-2001, f. & cert. ef. 6-21-01 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307)
860-021-0057 Connection of Residential Energy Utility Service (1) This rule applies to the connection of energy service for an applicant or customer who has satisfied the requirements of all applicable rules and regulations, and requested connection. This rule applies for connection at a location with existing service facilities where the utility need only activate service, or after any necessary line extension, construction or repair work has been completed. (2) Each energy utility must provide a means by which an applicant or customer may contact the utility on a Business Day so that the applicant or customer may pay applicable charges, submit any necessary credit information and request connection of service. For purposes of this rule, Business Day is defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state- or utility-recognized holidays. (3) An energy utility must connect service as soon as reasonably possible, within the normal course of business, after an applicant or customer has satisfied the requirements for and requested connection. At a minimum, service must be connected within two Business Days, except as provided in section (4) of this rule. (4) This section only applies to a natural gas service connection that is completed between September 15 and November 15 of each year, at an address where the applicant received service at any time during the past 12 months that was disconnected, but not reconnected within 20 days. Service must be connected as soon as reasonably possible, within the normal course of business, after an applicant or customer has satisfied the requirements for and requested connection. At a minimum: (a) Service must be connected within two (2) Business Days when the applicant’s prior service at the address was disconnected from August 15 to November 15 of the current year. (b) Service must be connected within five (5) Business Days when the applicant’s prior service at the address was disconnected from November 16 of the previous year to August 14 of the current year. (5) With Commission concurrence, the connection requirements under this rule may be temporarily waived for any cause not reasonably within the control of the utility including, but not limited to, the following: (a) A documented Force Majeure event; (b) An action or default by an applicant or other person outside of the utility’s control, including a cancellation of the request made by the applicant or customer; (c) Major events, such as storms or system outages; (d) Safety-related issues that preclude the utility from connecting service; (e) The applicant’s facilities cannot be accessed due to circumstances beyond the utility’s control; (f) The utility’s equipment or facilities prevent the reconnection from occurring; or (g) When the Commission approves a waiver. Statutory/Other Authority: ORS Ch. 183 & 756 Statutes/Other Implemented: ORS 756.040 History: PUC 7-2006, f. & cert. ef. 7-6-06
860-021-0120 Meter Readings and Bill Forms (1) Every energy utility providing metered service will clearly indicate on the meter the units of service for which the charge is made to the customer. The energy utility will clearly and plainly mark on the meter the proper constant to be applied when the dial reading on an electric meter must be multiplied by a constant to obtain the units consumed. (2) All bills must display: (a) The total consumption for the billing period; (b) The beginning and ending meter readings for the billing period, where available; (c) The beginning and ending dates of the billing period; (d) The number of units of service supplied; (e) The schedule number under which the bill was computed; and (f) Any other information needed to compute the bill. Each bill will specify the delinquent date of the bill. When there is good reason for so doing, the energy utility may submit estimated bills. The energy utility will clearly note on the bill when total consumption is estimated for more than twenty-four hours in one billing period. (3) The energy utility will read all service meters at least once a month, as nearly as possible, on the corresponding day of each meter reading period. Special authority may be granted for reading the meters less frequently than once a month if the circumstances warrant or upon the customer’s request if agreed to by the energy utility and the customer: (a) When access to a meter is difficult due to the meter’s location or other circumstance, the energy utility may seek the customer’s cooperation in obtaining meter readings. The energy utility will verify the actual meter reading not less than once every four months. (b) A customer must provide the energy utility with regular access to a meter on the customer’s property. Failure to permit access at reasonable times and after reasonable notice is grounds for disconnection. (4) On written customer request, an energy utility that manually obtains monthly meter reads must, at the time of such reading, leave at the premises, information containing the date and time of the meter read and the meter read data. (5) An energy utility will make a reasonable effort to prepare opening and closing bills from actual meter readings. Statutory/Other Authority: ORS 183, 756 & 757 Statutes/Other Implemented: ORS 756.040 & 757.250 History: PUC 4-2006, f. & cert. ef. 2-27-06 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307); PUC 5-1983, f. 5-31-83, ef. 6-1-83 (Order No. 83-284); Renumbered from 860-021-0020; PUC 16-1990, f. 9-28-90, cert. ef. 10-1-90 (Order No. 90-1105); PUC 11-1995, f. & cert. ef. 11-27-95 (Order No. 95-1217); PUC 11-1998, f. & cert. ef. 5-7-98
860-021-0125 Due and Payable Period (1) Each energy or large telecommunications utility shall establish procedures to ensure that the period from the billing transmittal for all current charges, including payment for final bills, to the due date is not less than 15 days. (2) If the bill is delivered by US mail, the due and payable period begins the day after the US Postal Service postmark or the day after the date of postage metering. Statutory/Other Authority: ORS 183, 756, 757 & 759 Statutes/Other Implemented: ORS 756.040 History: PUC 16-2004, f. & cert. ef. 12-1-04 PUC 164, f. 4-18-74, ef. 5-11-74 (Order No. 74-307); PUC 5-1983, f. 5-31-83, ef. 6-1-83 (Order No. 83-284); Renumbered from 860-021-0035; PUC 11-1998, f. & cert. ef. 5-7-98; PUC 4-1999, f. & cert. ef. 8-12-99; PUC 16-2001, f. & cert. ef. 6-21-01; PUC 16-2003, f. & cert. ef. 10-1-03
860-021-0126 Late-Payment Charge (1) Except as provided in section (2) of this rule, an energy or large telecommunications utility may apply a late-payment charge to customer accounts not paid in full each month, provided the utility has filed the late-payment charge in its rate schedule. (2) An energy utility shall not impose late-payment charges on residential customers unless: (a) The energy utility offers residential customers a preferred billing date option under which the customer can select or change a bill date. Utilities shall not be required to change a customer’s bill date more than once in any 12-month period; (b) The energy utility’s rate schedule provides that the late charge is not applied on residential balances less than $200; or (c) The charge is applied only to amounts carried forward for two consecutive months. (3) An energy utility shall not impose late-payment charges on the accounts of income-qualified residential customers. (4) The charge will be based on a monthly late-payment rate applied to overdue account balances at the time of preparing the subsequent month’s bill for residential accounts or by the bill due date for all other accounts. The late-payment charge may not be applied to time-payment or equal-payment accounts that are current. The Commission will determine the late-payment rate based on a survey of prevailing market rates for late-payment charges of commercial enterprises and will advise all utilities of the changes in the rate they may use to determine late-payment charges on overdue customer accounts as needed. The current late-payment rate and the conditions for its application to customer accounts shall be specified on the energy or large telecommunications utility bill. Statutory/Other Authority: ORS 183 & ORS 756 Statutes/Other Implemented: ORS 756.040 & ORS 757.230 History: PUC 4-2025, amend filed 12/30/2025, effective 12/30/2025 PUC 10-2022, amend filed 09/30/2022, effective 09/30/2022 PUC 16-2001, f. & cert. ef. 6-21-01 PUC 4-2001, f. & cert. ef. 1-24-01 PUC 4-1999, f. & cert. ef. 8-12-99 PUC 12-1997, f. & cert. ef. 10-30-97 PUC 16-1990, f. 9-28-90, cert. ef. 10-1-90 (Order No. 90-1105)