309-019-0175 Culturally Specific Substance Use Disorders Treatment and Recovery Services Programs approved and designated as culturally specific programs shall meet the following criteria: (1) Serve a majority of individuals representing culturally specific populations; (2) Maintain a current demographic and cultural profile of the community; (3) Ensure that individuals from the identified cultural group receive effective and respectful care that is provided in a manner compatible with their cultural health beliefs, practices, and preferred language; (4) Implement strategies to recruit, retain, and promote a diverse staff at all levels of the organization that are representative of the population being served; (5) Ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery; (6) Ensure that a majority of the substance use disorders treatment staff be representative of the specific culture being served; (7) Ensure that individuals are offered customer satisfaction surveys that address all areas of service and that the results of the surveys are used for quality improvement; (8) Consider race, ethnicity, and language data in measuring customer satisfaction; (9) Develop and implement cultural awareness policies; (10) Ensure that data on an individual’s race, ethnicity, and spoken and written language are collected in health records, integrated into the organization’s management information systems, and periodically updated; (11) Develop and maintain a governing or advisory board as follows: (a) Have a majority representation of the culturally specific group being served; (b) Receive training concerning the significance of culturally relevant services and supports; (c) Meet at least quarterly; and (d) Monitor agency quality improvement mechanisms and evaluate the ongoing effectiveness and implementation of culturally relevant services (CLAS) and supports within the organization. (12) Maintain accessibility to culturally specific populations including: (a) The physical location of the program shall be within close proximity to the culturally specific populations; (b) Where available, public transportation shall be within close proximity to the program; and (c) Hours of service, telephone contact, and other accessibility issues shall be appropriate for the population. (13) The physical facility where the culturally specific services are delivered shall be psychologically comfortable for the group including: (a) Materials displayed shall be culturally relevant; and (b) Mass media programming shall be sensitive to cultural background. (14) Other cultural differences shall be considered and accommodated when possible, such as the need or desire to bring family members to the facility, play areas for small children, and related accommodations; and (15) Ensure that grievance processes are culturally and linguistically sensitive and capable of identifying, preventing, and resolving cross-cultural conflicts or complaints. Statutory/Other Authority: ORS 413.042, 430.640 & 443.450 Statutes/Other Implemented: ORS 428.205 - 428.270, 430.010, 430.205 - 430.210, 430.254 - 430.640, 430.850 - 430.955 & 443.400 - 443.460 History: MHS 4-2018, amend filed 02/27/2018, effective 03/01/2018 MHS 10-2017(Temp), f. 9-15-17, cert. ef. 9-15-17 thru 3-13-18 MHS 6-2017, f. & cert. ef. 6-23-17 MHS 26-2016(Temp), f. 12-27-16, cert. ef. 12-28-16 thru 6-23-17 MHS 18-2016, f. 11-28-16, cert. ef. 11-30-16 MHS 4-2014, f. & cert. ef. 2-3-14 MHS 6-2013(Temp), f. 8-8-13, cert. ef. 8-9-13 thru 2-5-14