411-340-0150 Standards for Administration and Operations (1) POLICY OVERSIGHT GROUP. The Brokerage must develop and implement procedures for incorporating the direction, guidance, and advice of individuals and family members of individuals in the administration of the organization. (a) The Brokerage must establish and utilize a Policy Oversight Group, of which the membership majority must be individuals and family members of individuals. (b) Brokerage procedures must be developed and implemented to assure the Policy Oversight Group has the maximum authority that may be legally assigned or delegated over important program operational decisions, including such areas as program policy development, program planning and goal setting, budgeting and resource allocation, selection of key personnel, program evaluation and quality assurance, and complaint resolution. (c) If the Policy Oversight Group is not also the governing body of the Brokerage, then the Brokerage must develop and implement a written procedure that describes specific steps of appeal or remediation to resolve conflicts between the Policy Oversight Group and the governing body of the Brokerage. (d) A Policy Oversight Group must develop and implement operating policies and procedures. (2) QUALITY ASSURANCE. (a) The Policy Oversight Group must develop a Quality Assurance Plan and review the plan at least twice a year. The Quality Assurance Plan must include a written statement of values, organizational outcomes, activities, and measures of progress that: (A) Uses information from a broad range of individuals, legal or designated representatives, professionals, and other sources to determine community support needs and preferences; (B) Involves individuals in ongoing evaluation of the quality of his or her personal supports; and (C) Monitors: (i) Customer satisfaction with the services of the Brokerage and with individual plans in areas, such as individual access to supports, sustaining important personal relationships, flexible and unique support strategies, individual choice and control over supports, responsiveness of the Brokerage to changing needs, and preferences of the individuals; and (ii) Service outcomes in areas such as achievement of personal goals and effective use of resources. (b) The Brokerage must participate in statewide evaluation, quality assurance, and regulation activities as directed by the Department. (3) GENERAL OPERATING POLICIES AND PRACTICES. The Brokerage must develop and implement such written statements of policy and procedure in addition to those specifically required by this rule as are necessary and useful to enable the Brokerage to accomplish the objectives of the Brokerage and to meet the requirements of these rules and other applicable standards and rules. Statutory/Other Authority: ORS 409.050, 427.402 & 430.662 Statutes/Other Implemented: ORS 427.005, 427.007, 427.400–427.410, 430.610, 430.620 & 430.662–430.695 History: APD 15-2016, f. 6-28-16, cert. ef. 6-29-16 APD 32-2015(Temp), f. 12-31-15, cert. ef. 1-1-16 thru 6-28-16 APD 44-2014, f. 12-26-14, cert. ef. 12-28-14 APD 26-2014(Temp), f. & cert. ef. 7-1-14 thru 12-28-14 SPD 50-2013, f. 12-27-13, cert. ef. 12-28-13 SPD 13-2013(Temp), f. & cert. ef. 7-1-13 thru 12-28-13 SPD 27-2011, f. & cert. ef. 12-28-11 SPD 8-2009, f. & cert. ef. 7-1-09 SPD 8-2008, f. 6-27-08, cert. ef. 6-29-08 SPD 21-2007(Temp), f. 12-31-07, cert. ef. 1-1-08 thru 6-29-08 SPD 17-2006, f. 4-26-06, cert. ef. 5-1-06 SPD 8-2005, f. & cert. ef. 6-23-05 SPD 32-2004, f. & cert. ef. 10-25-04 SPD 22-2003, f. 12-22-03, cert. ef. 12-28-03, Renumbered from 309-041-1890 MHD 4-2003(Temp), f. & cert. ef. 7-1-03 thru 12-27-03 MHD 5-2002, f. 2-26-02, cert. ef. 2-27-02 MHD 9-2001(Temp), f. 8-30-01, cert. ef. 9-1-01 thru 2-27-02