860-033-0046 OTAP and Lifeline Accounting, Reporting and Auditing (1) Based upon accounting procedures approved by the Commission, Eligible Telecommunications Providers and must maintain accounting records so that costs associated with OTAP and Lifeline can be separately identified. The Eligible Telecommunications Provider must provide records to the Commission upon request. (2) Order Activity Report: The Order Activity Report is a listing of all OTAP or Lifeline customers whose phone service or broadband internet access service was disconnected, who voluntarily de-enrolled or were de-enrolled for failure to use the OTAP or Lifeline supported service that the Eligible Telecommunications Provider offers at no charge, and a listing of all OTAP or Lifeline customers whose telephone numbers, addresses, or service initiation dates and service types have changed. The listing must include the customer’s first and last name and Commission-assigned OTAP Identification Number. Except as specified in section (4) of this rule, each Eligible Telecommunications Provider must submit weekly to the Commission in an electronic format accessible by the Commission an Order Activity Report. (3) No Match Report: When the Commission notifies the Eligible Telecommunications Provider of customers who meet eligibility criteria, the Eligible Telecommunications Provider must submit an electronic No Match Report in a format accessible by the Commission that contains the following: (a) Any discrepancy that prevents a customer from receiving the OTAP or Lifeline benefit; and (b) The Commission-approved low-income customer’s service initiation date and service type. (4) When the Commission issues an order designating a provider of telecommunications service as an Eligible Telecommunications Provider and thereby adopts the terms of a stipulation setting specific requirements for reporting Order Activity and No Match that are different from sections (2) and (3) of this rule, the Eligible Telecommunications Provider may report Order Activity and No Match in a manner consistent with the terms of the stipulation approved by the Commission. (5) The Commission reserves the right to audit the records of an Eligible Telecommunications Provider that provides OTAP or Lifeline benefits. (6) OTAP and Lifeline Records: Each Eligible Telecommunications Provider must keep all OTAP and Lifeline records and supporting documentation for three years, or if a Commission review or audit is pending, until the review or audit is complete, whichever is later. (a) An Eligible Telecommunications Provider must produce for inspection or audit upon request of the Commission or its authorized representative all OTAP and Lifeline records and supporting documentation. (b) In addition to any other penalty allowed by law, the Commission may suspend or cancel an Eligible Telecommunications Provider's certificate of authority to provide telecommunications service or suspend or revoke an Eligible Telecommunications Provider’s designation for failure to produce for inspection or audit the records required by this rule. Statutory/Other Authority: ORS 183, ORS 756, ORS 759 & 1987 OL Ch. 290 Statutes/Other Implemented: ORS 756.040, ORS 759.036 & 1987 OL Ch. 290 History: PUC 7-2020, amend filed 12/30/2020, effective 12/30/2020 PUC 4-2020, temporary amend filed 07/01/2020, effective 07/01/2020 through 12/27/2020 PUC 5-2017, f. & cert. ef. 5-31-17 PUC 7-2016(Temp), f. 11-22-16, cert. ef. 12-2-16 thru 5-30-17 PUC 7-2013, f. & cert. ef. 12-20-13 PUC 5-2013(Temp), f. & cert. ef. 6-28-13 thru 12-24-13 PUC 12-2009, f. & cert. ef. 11-13-09 PUC 18-1997, f. & cert. ef. 12-17-97 PUC 5-1992, f. & cert. ef. 2-14-92 (Order No. 92-238) PUC 9-1988, f. & cert. ef. 4-28-88 (Order No. 88-415)