Case Name: Ahmad BODAGHI and State Personnel Board, State of Colorado, Petitioners, v. DEPARTMENT OF NATURAL RESOURCES, Respondent
Court: Colorado Supreme Court
Jurisdiction: Colorado
Decision Date: 2000-03-13
Citations: 995 P.2d 288
Docket Number: No. 98SC304
Parties: Ahmad BODAGHI and State Personnel Board, State of Colorado, Petitioners, v. DEPARTMENT OF NATURAL RESOURCES, Respondent.
Judges: Justice KOURLIS dissents, and Justice RICE joins in the dissent.
Reporter: Pacific Reporter 2d
Volume: 995
Pages: 288–309

Head Matter:
Ahmad BODAGHI and State Personnel Board, State of Colorado, Petitioners, v. DEPARTMENT OF NATURAL RESOURCES, Respondent.
No. 98SC304.
Supreme Court of Colorado, En Banc.
March 13, 2000.
Roman, Benezra & Culver, L.L.C., Gilbert M. Roman, Seth J. Benezra, Lakewood, Colorado, Attorneys for State Personnel Board.
James R. Gilsdorf, Denver, Colorado, Attorney for Ahmad Bodaghi.
Ken Salazar, Attorney General, Barbara McDonnell, Chief Deputy Attorney General, Alan J. Gilbert, Solicitor General, Jeannette W. Komreich, Deputy Attorney General, State Services Section, Joseph C. Smith, Jr., Deputy Attorney General, Cheryl A. Linden, First Assistant Attorney General, Natural Resources Section, Karen S. Howard, Deputy Attorney General, Steven A. Chavez, Assistant Attorney General, Jill M.M. Gallet, Assistant Attorney General, Consumer Protection Section, Denver, Colorado, Attorneys for Respondent.
Luis A. Corchado, Denver, Colorado, Attorney for Amicus Curiae Colorado Hispanic Bar Association.
Thomas A. Feldman, Denver, Colorado, Barry D. Roseman, Denver, Colorado, David Lichtenstein, Denver, Colorado, Brian T. Moore, Denver, Colorado, Michael P. Cerbo, Denver, Colorado, Karla J. Pierce, Littleton, Colorado, Cynthia E. Wellbrock, Boulder, Colorado, Attorneys for Amicus Curiae Plaintiff Employment Lawyers Association.

Opinion:
Justice SCOTT
delivered the Opinion of the Court.
We are called upon to review and make clear the application of Colorado law prohibiting discriminatory or unfair employment practices and thus to decide a case involving claims of unlawful employment discrimination in the context of a state agency's promotion practices. In Bodaghi v. Department of Natural Resources, 969 P.2d 718, 724 (Colo.App.1998), on our remand, the court of appeals rejected the findings and conclusions of Robert W. Thompson, Jr., the administrative law judge (ALJ) and reversed the order of the State Personnel Board that found that the Department of Natural Resources engaged in unlawful and intentional discrimination. Before the ALJ, the employee had made a prima facie case of discrimination and the employer had proffered a non-discriminatory basis for its promotion decision, which the ALJ found from all the evidence in the record to be incredible and untrue. Relying upon evidence in the record, the ALJ found that the Department engaged in unlawful discrimination.
In this case, then, we must resolve an important issue: Whether it is permissible for an ALJ to infer from all the evidence in the record that the Department's employment decision constituted unlawful discrimination when the ALJ has rejected as incredible evidence offered to support the Department's assertion of a non-discriminatory purpose. We conclude that such an inference is permissible, relying upon our recent precedent in Colorado Civil Rights Commission v. Big O Tires, Inc., 940 P.2d 397 (Colo.1998).
We wish to make patently clear that in Colorado "[wjhere a prima facie case of discrimination is proven and the reasons given [by the employer as a legitimate, nondiscriminatory action] are found to be a pretext for that discrimination, no additional evidence is required to infer intentional discrimination." Id. at 402.
I.
Because of the importance of the questions raised and the apparent discrepancy between the judgment of the court of appeals and our recent opinion in Big O Tires, we granted certiorari to review the court of appeals' judgment in this case. We now reverse the judgment of the court of appeals.
In Bodaghi, the court of appeals rejected the order of the State Personnel Board (Board), which affirmed the finding of intentional discrimination by its ALJ. We granted certiorari to determine whether evidence beyond that used to make a prima facie case and to refute the employer's proffered evidence of non-discriminatory purpose is necessary to permit an inference of intentional discrimination. We also granted cer-tiorari to determine whether the court of appeals erred in substituting its findings for those of the ALJ. We hold that where an employee has made a prima facie case of discrimination and the factfinder disbelieves the proffered evidence of the employer, a factfinder may infer intentional discrimination without requiring additional evidence from the employee. We also conclude that the court of appeals erred in holding that "the record was insufficient to sustain a finding that the complainant was discriminated against because of his ethnic background." 969 P.2d at 725. Furthermore, we conclude that the court of appeals improperly substituted its own findings and conclusions for those of the ALJ. Accordingly, we return this case to the court of appeals with directions that it reinstate the order of the Board.
II. Facts
A. Background
In 1984, petitioner Ahmad Bodaghi (Boda-ghi), an Iranian-born citizen of the United States, began his employment as an Engineer A with the State Land Board, an agency within the Department of Natural Resources (Department). After 1984, Bodaghi was promoted four times to positions of increasingly higher grade within the Land Board, the fourth position being that of Engineering/Physical Sciences Technician II, Grade 87. Bodaghi was consistently assigned additional duties and was promoted to the Technician II position as a result of a desk audit of the position to which he had been previously assigned. At the time of the reallocation, petitioner was selected without competing with other candidates.
In 1991, Bodaghi was named State Land Board Employee of the Year. After being reallocated to the position of Technician II, he continued to assume additional duties, including responsibility for the Land Board's right-of-way acquisition program. As a result of these additional responsibilities, Boda-ghi requested another desk audit. His job description was reviewed and approved by his supervisor, John Brejcha, and the appointing authority, Max Vezzani, on August 20, 1992, and provided an accurate description of Bodaghi's duties.
In August 1992, Bodaghi's position was reallocated from its current class of Engineering/Physical Sciences Technician II, Grade 87, to Program Administrator I, Grade 95. The job description for the Program Administrator I, Grade 95, specified the percentage of time spent for the work to be performed. The work was distributed in the following manner: thirty percent of the work performed was designated rights-of-way work whereby the successful applicant would be responsible for processing and coordinating all rights-of-way; fifteen percent of the work performed involved the responsibility for processing and coordinating applications for water wells; fifteen percent was allocated to special use permits; fifteen percent for improvements pertaining to water wells; fif teen percent for rights-of-way assignments; and ten percent for tower sites. A review of the work to be performed demonstrates that almost half the work (forty-five percent) was comprised of rights-of-way assignments.
This upgraded position represented a dramatic increase in salary and in grade over his former position and was classified as a management-level, administrative position, as distinguished from his former position, which was classified as technical in nature. At the time of the reallocation, Kim Burgess, the Department's personnel analyst, informed Bodaghi that the position would be filled without an examination process. In addition, Bodaghi was advised that if there were fewer than four qualified applicants for the reclassified position, Vezzani would appoint the incumbent.
On January 29,1993, Vezzani began soliciting applications for the position. Vezzani issued a "Notice of Proposed Reallocation and Position Examination," limiting applicants to employees of the Department. On February 1, 1993, in addition to the normal job announcement, Vezzani sent a memorandum to all staff members encouraging them to submit applications for the position and inviting phone calls from anyone with questions about the job duties or the application process. At the staff meeting, Vezzani urged anyone interested to apply even if he did not feel fully qualified.
In comparison to past practices, Vezzani's solicitation of applications was unusual. Past practice had been to simply post the announcement on the bulletin board or through electronic-mail. The historical practice of the Land Board was to automatically select a satisfactorily performing incümbent to be appointed to fill a reclassified position whenever there were fewer than four applicants. For example, prior to the second reallocation of Bodaghi's position, Vezzani had upgraded three positions. In each prior case, even though confronted with more than one applicant for the position, the incumbent was selected without the benefit of an examination or interview process.
As a result of the unusual open solicitation for his position, Bodaghi became concerned and approached Vezzani. He discussed his concern with Vezzani, who told him to try to be among the top three if a test were given.
When asked about the discrepancies in the selection process for Bodaghi's position, Vez-zani gave several reasons for the unusual process and stated that he formalized the selection procedure for Bodaghi's reallocated position. Vezzani said the disparate procedure was justified because it was a "high level" position, the commissioners had advised him to seek the best qualified applicants when filling any vacancy, and the other employees wanted a more open hiring process.
In any event, the new selection process resulted in three applicants for Bodaghi's reallocated position: (1) Bodaghi, himself; (2) Dennis DeVore, a Minerals Manager in Greeley; and (3) Robert Clift, a District Manager in Pueblo. Since there were fewer than four applicants for the position, a competitive test of competence was not required. Nonetheless, the selection process, which consisted of three parts, included a two-hour written examination. Under the selection process, each of the three applicants was required to prepare and submit briefing papers on two issues, complete a two-hour written exam consisting of twenty-four questions, and participate in a one-hour interview conducted by a panel selected by Vezzani. Vez-zani appointed a selection panel that included John Brejcha, Surface Sections Manager; Mark Davis, Minerals Director; John Wilkes, Land Board Commissioner; and Vezzani.
During the hearing before the ALJ, Jeanette Scriven, an Accounting Technician III with the Board of Land Commissioners, testified that Ahmad did not "fit in [Vezzani's] agenda" because Max has a "good old boy" network and she felt that "Ahmad did not fit that." When asked who was included in this "good old boy network," Ms. Scriven replied, "John Brejcha, Dennis DeVore, Scott Price, Mark Davis, and Max Vezzani." Ironically, two of the members of the "good old boy network" were on the panel selecting DeVore for the position of Program Administrator I. We also note that Scott Price, another member of the "good old boy network," was not subjected to the selection process as was Bodaghi.
At the conclusion of the selection process, DeVore, a Caucasian male, was selected to fill Bodaghi's reallocated position. In his assessment of the applicants, Vezzani ranked DeVore first on all parts of the selection criteria. John Brejcha also ranked DeVore first, recommending that they offer the position to DeVore "to utilize his skills in this position. Then in the future, to expand this position's duties and responsibilities to capture the opportunity of incorporating [De-Vore's] appraisal and field inspection skills and expertise to create a broader 'real estate specialist' role for the Land Board." Mark Davis and John Wilkes also ranked DeVore number one. Based on the rankings of the panel, Vezzani concluded that DeVore was the most qualified candidate and the best person for the job.
On March 4, 1993, Bodaghi received written notification that he would be laid off effective April 30, 1993. He then exercised his "bumping rights" to transfer into the position of Engineering/Physical Sciences Technician I-B at the Division of Wildlife. He currently holds the position of Technician II with that agency.
B. Procedural History
Bodaghi filed a timely appeal with the State Personnel Board on March 12, 1993, alleging discrimination on the basis of national origin. The matter was referred to the Colorado Civil Rights Division for investigation. The Civil Rights Division issued an Opinion of No Probable Cause on March 14, 1994. Bodaghi received notice of the Civil Rights Division opinion on April 3, 1994, and filed an appeal the following day.
The ALJ conducted an evidentiary hearing and issued lengthy and detailed findings and conclusions. In his findings of fact, the ALJ found that Bodaghi established a prima facie case of discrimination by meeting the minimal requirements set forth in St. Mary's Honor Center v. Hicks, 509 U.S. 502, 113 S.Ct. 2742, 125 L.Ed.2d 407 (1993). He also found that the Department satisfied its burden of asserting or coming forward with a legitimate business reason for not selecting Bodaghi for the position.
The ALJ found evidence establishing that discriminatory intent motivated the Department to promote DeVore ahead of Bodaghi, including: (1) DeVore's duties did not include the administration of rights-of-way ; (2) one of the factors considered by the panel in selecting the successful applicant was real estate appraisal experience, which was not a requirement listed in the job announcement; (3) the reallocation of the subject position was based on the actual duties being performed by Bodaghi; (4) the Department openly sought applicants for the reallocated position, contrary to past practice; and (5) Vezzani informed Bodaghi that there would be no problem with him staying at the lower level (Grade 87) but not at the higher level (Grade 95).
Relying upon the evidence in the record and making credibility determinations, the ALJ, as the factfinder, concluded that the Department's reasons for not selecting Boda-ghi were a "pretext for discrimination" and that the discrimination was the result of a "glass ceiling - an invisible barrier beyond which [Bodaghi] could not rise." The ALJ further concluded that the "hiring procedure was implemented for the purpose of filling the Administrator position with someone other than the incumbent because of the incumbent's national origin." Without modification, the State Personnel Board adopted the ALJ's findings and conclusions, and ordered that Bodaghi be appointed to the reallocated position with full pay and benefits.
The Department appealed, and argued that there was insufficient evidence to support the ALJ's findings that it had discriminated against Bodaghi based on national origin. It argued that Bodaghi failed to prove that its proffered non-discriminatory reasons, either for selecting the other applicant or for implementing the selection process, were pretexts for unlawful discrimination. In Bodaghi v. Department of Natural Resources, 943 P.2d 1 (Colo.App.1996) (Bodaghi I), the court of appeals agreed with the Department and rejected the ALJ's finding that the Department's proffered reasons for implementing the selection process were pretexts for discrimination. The court of appeals rejected the Board's conclusion that the Department unlawfully discriminated against Bodg-ahi in not selecting him for the reallocated position. See id. at 6.
Thereafter, on an earlier petition for cer-tiorari, we vacated the judgment of the court of appeals and remanded the case for reconsideration in light of our judgment and opinion in Colorado Civil Rights Commission v. Big O Tires, Inc., 940 P.2d 397 (Colo.1997). It is that reconsideration by the court of appeals and its resultant judgment in Bodaghi v. Department of Natural Resources, 969 P.2d 718 (Colo.App.1998) (.Bodaghi II), that is before us today..
On remand and reconsideration, the court of appeals again reversed the Board's order and concluded that the Department "me[t] its burden of production." Bodaghi II, 969 P.2d at 720. The court of appeals reasoned that "the nature of the evidence presented by [Bodaghi] to establish a prima facie case will also be sufficient to allow the inference that the pretextual nature of the reason given by the employer evidences an intent to hide a discriminatory motive." Id. at 721. The court of appeals then concluded that the evidence was insufficient to sustain a finding that Bodaghi was discriminated against because of his ethnic background. See id. at 722. The court of appeals held that the ALJ's "findings that the [Department's proffered reasons or] explanation for [the purpose of the selection process were] unbelievable cannot support the ultimate finding of discrimination." Id.
We now review the court of appeals' judgment in Bodaghi II. However, we first address the legal context in which its judgment was rendered.
III.
Coloradans share in a great nation that has in recent times attempted to live out its creed — that all its citizens are created equal and are endowed with certain inalienable rights: life, liberty, and the pursuit of happiness. Nonetheless, it is beyond peradventure that discriminatory practices impair the lives of citizens who bear the unfortunate burdens of present effects of past history and are thereby denied the opportunity to fully and fairly participate in this nation's bounty. Moreover, discriminatory practices deny Coloradans and others the benefit of the full utilization of this nation's greatest asset, its people, making us less for it.
A responsive Colorado General Assembly, therefore, has long recognized the need to outlaw discriminatory and unfair employment practices, including hiring and promotion decisions of employers in our state. State judges have also long understood the pernicious and often debilitating nature of employment discrimination. For some time and at least since 1954, it has been known that "[o]ne intent on violating the Law Against Discrimination cannot be expected to declare or announce his purpose. Far more likely is it that he will pursue his discriminatory practices in ways that are devious, by methods subtle and elusive for we deal with an area in which 'subtleties of conduct . play no small part.' " Holland v. Edwards, 307 N.Y. 38, 119 N.E.2d 581, 584 (1954).
Today, because unfair employment practices remain widespread and pernicious, under section 24-34-402, 7 C.R.S. (1999), Coloradans may effectively remedy unlawful conduct through administrative proceedings. Most recently, in Big O Tires, 940 P.2d at 397, we adopted an analysis that is evenhanded and principled, and assures that minimal protection is extended to those citizens most often subjected to unfair employment practices.
Analysis of the issue before us must begin with the purpose of section 24-34-402 and our employment discrimination laws. The primary purpose of these laws is to "assure equality of employment opportunities and to eliminate those discriminatory practices and devices which have fostered racially stratified job environments to the disadvantage of minority citizens." See McDonnell Douglas Corp. v. Green, 411 U.S. 792, 800, 93 S.Ct. 1817, 36 L.Ed.2d 668 (1973). To achieve this same purpose, legislatures proscribed "not only overt discrimination but also practices that are fair in form, but discriminatory in operation." Griggs v. Duke Power Co., 401 U.S. 424, 431, 91 S.Ct. 849, 28 L.Ed.2d 158 (1971). Thus, the United States Supreme Court has repeatedly held that "a prima facie [case of discrimination] may be established by policies and practices that are neutral on then.' face and in intent but that nonetheless discriminate in effect against a particular group." General Elec. Co. v. Gilbert, 429 U.S. 125, 137, 97 S.Ct. 401, 50 L.Ed.2d 343 (1976); McDonnell Douglas, 411 U.S. at 802, 93 S.Ct. 1817.
It has long been settled that in cases involving intentional discrimination, direct evidence of discrimination is rare. We have noted that "the facts necessarily vary in these cases, and the specification . of the prima facie proof required from [the plaintiff] is not necessarily applicable in every respect to different factual situations." Big O Tires, 940 P.2d at 402 n. 3 (quoting McDonnell Douglas, 411 U.S. at 802 n. 13, 93 S.Ct. 1817). Thus, we recognize that employees must often rely on indirect evidence and reasonable inferences to establish a case of discrimination under the McDonnell Douglas analysis. There should be "nothing novel about establishing [intentional discrimination] through the use of circumstantial evidence, for . circumstantial evidence is not less probative than direct evidence, and, in some cases is even more reliable." Hasham v. California State Bd. of Equalization, 200 F.3d 1035, 1045 (7th Cir.2000). In fact, circumstantial evidence is often particularly helpful when, as here, a case turns on vacillating issues such as motive or intent. As the United States Supreme Court wrote half a century ago:
[W]hile objective facts may be proved directly, the state of a man's mind must be inferred from the things he says or does.... [C]ourts and juries every day pass upon knowledge, belief and intent— the state of men's minds — having before them no more than evidence of their words and conduct, from which, in ordinary human experience, mental condition may be inferred.
American Communications Ass'n v. Douds, 339 U.S. 382, 411, 70 S.Ct. 674, 94 L.Ed. 925 (1950). In employment discrimination cases, "[t]here will seldom be 'eyewitness' testimony as to the employer's mental processes." Postal Serv. Bd. of Governors v. Aikens, 460 U.S. 711, 716, 103 S.Ct. 1478, 75 L.Ed.2d 403 (1983). Additionally, "[vjictims of heavy-handed uses of the spoils system [should] not [be] limited to redress in only those (relatively rare) instances in which a 'smoking gun' can be produced." Acosta-Orozco v. Rodriguez-de-Rivera, 132 F.3d 97, 102 (1st Cir.1997). In light of the foregoing, we now proceed to examine prohibited employment practices in Colorado.
IV.
Our state law prohibiting employment discrimination or unfair employment practices is found in section 24-34-402, which provides in pertinent part:
(1) It shall be a discriminatory or unfair employment practice:
(a) For an employer to refuse to hire, to discharge, to promote or demote . during the course of employment, or to discriminate in matters of compensation against any person otherwise qualified because of disability, race, creed, color, sex, age, national origin, or ancestry_
In Big O Tires, we were presented with the opportunity to address this statutory prohibition. We examined "our state law" to determine "whether . intentional diserimi-nat[ory or unfair employment practices] may be inferred." Big O Tires, 940 P.2d at 399. There, we reversed the court of appeals' judgment made in reliance upon earlier decisions of that court.
In an opinion crafted by Chief Justice Vol-lack for a unanimous court, we noted that earlier decisions of the court of appeals reasoned that "racial discrimination may not be inferred as a basis for the discharge unless such discrimination is supported by substantial evidence." Id. (citing Colorado Civil Rights Comm'n v. State, 30 Colo.App. 10, 18, 488 P.2d 83, 87 (1971) (emphasis added); Adolph Coors Co. v. Colorado Civil Rights Comm'n, 31 Colo.App. 417, 423, 502 P.2d 1113, 1116 (1972)). However, we noted that such reasoning by the court of appeals "fails to address whether intentional discrimination may also be inferred when the employer's reason for an employment decision is found to be pretextual." Big O Tires, 940 P.2d at 399.
We then turned to better reasoned cases to analyze the facts then before us. Rejecting the ambiguous standard of "substantial evidence" that misguided the court of appeals, we reversed the judgment of the court of appeals and "adopt[ed] the Supreme Court's analysis set forth in McDonnell Douglas, . which represents a clear and thorough analytical framework for evaluating claims of employment discrimination." Big O Tires, 940 P.2d at 400. We here set forth the analytical framework approved of in that case and which today governs Colorado law.
In order to prove intentional discrimination under section 24-34^102, a plaintiff must first establish, by a preponderance of the evidence, a "prima facie" case of discrimination. See id. The elements of such a prima facie case of unfair employment practices are fairly straight-forward and were set forth in Big O Tires. See id. at 400-01. We restate those factors here. First, an employee must show that he belongs to a protected class. Second, the employee must prove that he was qualified for the job at issue. Third, the employee must show that he suffered an adverse employment decision despite his qualifications. Finally, the employee must establish that all the evidence in the record supports or permits an inference of unlawful discrimination. See id. (citing Texas Dep't of Community Affairs v. Burdine, 450 U.S. 248, 253, 101 S.Ct. 1089, 67 L.Ed.2d 207 (1981)).
Under the McDonnell Douglas framework adopted by this court in Big O Tires, when the prima facie case is established, "a presumption [is created] that the employer unlawfully discriminated against the employee." Big O Tires, 940 P.2d at 399. Like other presumptions in our law, if the employer does not successfully rebut the presumption arising from the prima facie case, then a conclusion is required in favor of the employee that the conduct constituted discriminatory or unfair employment practices prohibited by section 24-34-402. See St. Mary's Ctr., 509 U.S. at 506, 113 S.Ct. 2742. While the burden of proof remains at all times with the employee claiming discrimination, this presumption places upon the employer the burden of producing an explanation to rebut the prima facie case. Thus, the employer must set forth an explanation or non-discriminatory basis for its action. The employer, naturally, then has the burden of "producing evidence" that the adverse employment action was taken because of a legitimate, non-discriminatory reason. See id. at 507, 113 S.Ct. 2742.
It is important to note, and we do so once again, that although the establishment of the prima facie case shifts the burden of production to the defendant, the defendant does not share in the burden of proof in an employment discrimination case. The "ultimate burden of persuading the trier of fact that the defendant intentionally discriminated against the plaintiff remains at all times with the plaintiff." Id. If the employer articulates a legitimate, non-discriminatory reason for the adverse employment decision and provides evidence to support that legitimate purpose, the presumption of the prima facie case is rebutted, and "drops from the case." Id.
In any event, once the employer meets its burden by offering such a reason, "the complainant must then be given a full and fair opportunity to demonstrate by competent evidence that the presumptively valid reasons for the adverse employment decision were in fact a pretext for discrimination." Big O Tires, 940 P.2d at 401. This burden of proof, however, can be met by the evidence already in the record and does not require, in every case, that additional evidence be offered by the employee. The evidence establishing a prima facie case may be such that "no additional evidence is required to infer intentional discrimination." Id. at 398.
The determination that the employer has asserted a non-discriminatory basis for the questioned employment practice does not mean that the employer has successfully rebutted the employee's claims and is therefore entitled to prevail on the ultimate question of whether unlawful discrimination occurred. That determination depends upon the evidence submitted to support the employer's assertion, which itself involves a credibility assessment because the burden of production stage necessarily precedes the credibility assessment stage. See St. Mary's Ctr., 509 U.S. at 509, 113 S.Ct. 2742 (emphasis added). At the end of the employer's evidence, the factfinder is then asked to decide whether an issue of fact remains to be determined. See id. No issue of fact remains if the employee established a prima facie case and the employer failed to rebut the prima facie case and meet its burden of producing evidence to conclude that there was, in fact, a non-discriminatory reason for the adverse action. See id. In such an event, not present here, the factfinder would be compelled to acknowledge the presumption arising from the employee's prima facie case and, hence, is required to find for the employee as a matter of law. See id.
If the employer succeeds in meeting its burden of production, that is, it asserts a non-discriminatory reason for the adverse employment decision, the factfinder cannot find unlawful discrimination without further consideration of the evidence presented, including credibility determinations. Assuming the employer offers evidence sufficient to sustain the proffered legitimate purpose, the employee cannot prevail in reliance solely upon the prima facie case. In that instance, the factfinder, giving full and fair consideration to the evidence offered by both sides, proceeds to decide the ultimate question: whether, in light of all the evidence in the record, the employee has proved that the employer intentionally and unlawfully discriminated against the employee. See Burdine, 450 U.S. at 253, 101 S.Ct. 1089.
However, "[t]he factfinder's disbelief of the reasons put forth by the [employer] (particularly if disbelief is accompanied by a suspicion of mendacity) may, together with the elements of the prima facie case, suffice to show intentional discrimination." St. Mary's Ctr., 509 U.S. at 511, 113 S.Ct. 2742. Therefore, the factfinder's rejection of the employer's proffered reasons will "permit the trier of fact to infer the ultimate fact of intentional discrimination." Id. In such an event, "no additional evidence of discrimination is required." Big O Tires, 940 P.2d at 402.
V.
We now apply the foregoing principles of Colorado law to the facts of this case. In doing so, at the outset we note that the Department concedes that Bodaghi established a prima facie case. The Department, then, articulated a non-discriminatory business reason for not selecting Bodaghi for the position of Program Administrator I, that is, that the selection process was not discriminatory and that Dennis DeVore, the successful applicant, was the most qualified applicant and the best person for the position.
In this case, however, the ALJ, acting as the trier of fact, concluded that after a considered review of the entire record, Bodaghi would have been appointed to the position but for intentional discrimination. He further concluded that Bodaghi proved by a preponderance of the evidence that he was subjected to unlawful discrimination on the basis of his national origin and therefore he was not selected for the position. However, the court of appeals rejected the Board's order, which was based upon the findings of the ALJ.
On our review, we must now determine whether the judgment of the court of appeals comports with Colorado law and is consistent with Big 0 Tires. Our review of the record and the opinion indicate two fundamental errors. First, the court of appeals erred in concluding, contrary to the ALJ, that the successful applicant, Dennis DeVore, was more - qualified than Bodaghi, when in fact DeVore did not meet the minimum requirements for the position. Second, the court of appeals erred in concluding that the selection process was "fair and not discriminatorily tainted" when the ALJ concluded otherwise, with more than ample support in the record. We address each of these fundamental errors in turn.
A.
1.
In Bodaghi II, the court of appeals concluded that DeVore was more qualified than Bodaghi to administer the right-of-way program. This is contrary to the supported findings of the ALJ and therefore we disagree.
Based on its "detailed review of the record," Bodaghi II, 969 P.2d at 722, the court of appeals found that the "evidence is undisputed that [DeVore], a certified surveyor and an Appraisal Institute member, was more qualified to administer a right-of-way program than was [Bodaghi]." Id. Therefore, the court of appeals "eonelude[d] that this record is insufficient to sustain a finding that [Bodaghi] was discriminated against because of his ethnic background." Id. at 725. Therefore, the court of appeals held that the ALJ's findings cannot support an ultimate decision of unlawful intentional discrimination. See id.
In the order of the Board, the ALJ found that upon reallocation, "Bodaghi's right-of-way position" became the Program Administrator I, Grade 95 position. The minimum qualifications and experience set out in the Notice of Proposed Reallocation required three years of professional right-of-way experience. The ALJ found that DeVore's duties as a district manager did not include the administration of rights-of-way.
The ALJ found that "[o]ne of the reasons for selecting DeVore instead of Bodaghi was that DeVore possessed real estate appraisal skills which were not required for the position. This, too," was found by the ALJ, "to be a pretext." In his order, the ALJ found that "[o]ne of the factors considered by Vez-zani in selecting DeVore was DeVore's experience as a real estate appraiser. Real estate appraisal was not among the duties of the position, and appraisal experience was not a requirement listed in the job announcement." Further, the ALJ found that "[t]he land appraisal duties of the Land Board were performed by the five or six district managers. DeVore's duties as a district manager did not include the administration of rights-of-way."
In stark contrast, the record indicates that Bodaghi's experience and qualifications were the basis for reallocating the position. The ALJ found that the reallocation of the position of Program Administrator I was "based on duties being performed" by Bodaghi. The ALJ further found, "[t]he only difference was the grade level. The quality of his job performance was high in all areas. His oral and written presentations to the Board of Land Commissioners were commendable. He had, in effect, been the rights-of-way manager for three years. During that time, he received ratings of good or commendable on his performance evaluations." Additionally, the ALJ noted that soon after DeVore was selected for the position, Vezzani told Bodaghi that "he was the best technician [Vezzani] ever had and that there would be no problem with him staying at the lower level [Grade 87], but not at the higher level [Grade 95]." In fact, "Vezzani admitted-that the only difference was the grade level."
The ALJ specifically concluded that "[established facts together with reasonable inferences support [Bodaghi's] belief that he was not going to be accepted in a management level position. There was nothing wrong with his job performance and no question of his qualifications. The difference was not that the job changed, but that the level changed." After a considered review of the entire record, the ALJ found that the agency was specifically looking for reasons not to select Bodaghi. He further concluded that but for intentional discrimination, Bodaghi would have been appointed to the position. As the ALJ stated later, Bodaghi encountered a "glass ceiling - an invisible barrier beyond which he could not rise." These findings, clearly showing the real qualifications and experience of the two candidates, formed the basis for the permissible inference and conclusion of intentional discrimination.
2.
An employer "has discretion to choose among equally qualified candidates, provided the decision is not based upon unlawful criteria." Burdine, 450 U.S. at 259, 101 S.Ct. 1089. However, when an employer rejects an employee who is a member of a protected class for a position for which he is amply qualified, the critical determination is whether the two employees are equally qualified. See id. Furthermore, evidence that an employer has misjudged the qualifications of candidates may be "probative of whether the employer's reasons are pretexts for discrimination." Id. The use of subjective factors supports an inference of pretext when an employer justifies rejection of a minority candidate on the basis of such subjective factors even though the minority candidate is objectively better qualified than the non-minority chosen. See Mohammed v. Callaway, 698 F.2d 395, 401 (10th Cir.1983). The use of such subjective criteria as "thoughtfulness" and "creative" also may offer a convenient pretext for giving force and effect to discrimination. See id.
Here, Bodaghi possessed all the requirements for the position, and DeVore did not. DeVore was selected based on criteria not required for the position. At the time of the reallocation, Bodaghi was performing the duties of right-of-way manager. We must infer that a candidate who meets the specific requirements in the job announcement is better qualified than one whose selection depends upon alternative criteria.
In sum, Bodaghi provided sufficient evidence to support an inference of pretext with respect to DeVore being more qualified for the position. The record does not support the court of appeals' conclusion that DeVore was more qualified than Bodaghi. In fact, a fair reading of the record on appeal will not permit a finding that DeVore's qualifications were equal to those of Bodaghi. Simply stated, DeVore was not as qualified for the position as Bodaghi. Because our review of the ALJ's findings and the record indicates that the successful applicant, DeVore, did not meet the important right-of-way minimum requirements, we disapprove of any reliance upon this basis as justification for rejecting the Board's order.
B.
The court of appeals concluded that the ALJ found that "the selection process . was fair and not discriminatorily tainted." Bodaghi II, 969 P.2d at 724. We are not persuaded and our examination of the record reveals no such findings.
The ALJ devoted much of his discussion to the selection procedure. This same selection procedure that the court of appeals states the ALJ found "fair," the ALJ extensively criticized. The ALJ found the decision to "institute a rigorous selection procedure totally unlike anything that had been done before at the Land Board." He found that "[i]n the past, where a position was reallocated upward and there was an incumbent, the agency did not interview applicants on the premise that the appointing authority already knew who the most qualified person was — it was the person holding the job." However, in this ease, the ALJ found that it was "the first time such extensive procedures had been utilized to fill an occupied position, and in this case the job performance of the incumbent had been applauded by practically everybody." No other applicant except Bo-daghi had ever been subjected to this full selection process. The ALJ therefore concluded that "the hiring procedure was implemented for the intended purpose of filling the Administrator position with someone other than the incumbent because of the incumbent's national origin."
The ALJ found that "[i]t was also disturbing that the agency openly sought applicants for this reallocated position, again contrary to past practice." The memos sent to staff members regarding other positions were not as suggestive as the one regarding Bodaghi's position. In addition, the ALJ found that Vezzani "encouraged applications for Boda-ghi's position, . even if an interested individual did not feel fully qualified." The ALJ further noted Vezzani's testimony that "he 'expeet[ed] even more out of a Program Administrator' belie[d] the fact that Ahmad Bo-daghi had a demonstrated history of doing more and more, thus enhancing the duties and responsibilities of his position." Indeed, this was not the first time a position held by Bodaghi was reallocated.
On his review of the evidence and having the benefit of determining the credibility of witnesses before him, the ALJ concluded that Vezzani was specifically looking for reasons not to select Bodaghi. Out of disbelief of the evidence offered by the Department to support its asserted purpose for the selection process, the ALJ determined that the reasons provided were pretextual.
On this record, the court of appeals' determination that the selection process was appropriate, and was not properly rejected by the ALJ and the Board, cannot stand.
VI.
It is because employers are usually careful not to offer smoking gun remarks indicating intentional discrimination, that the Supreme Court established the McDonnell Douglas approach as a means of evaluating indirect evidence of discrimination. See Hasham, 200 F.3d at 1044. However, on post-trial review, whether the plaintiffs case is based on direct or indirect evidence, the McDonnell Douglas framework drops out of the analysis and the reviewing court need only consider whether the record supports the resolution of the ultimate question of intentional discrimination. See Big O Tires, 940 P.2d at 401-02.
We do not and will not require, as the Department proposes, that an employee in an employment discrimination case establish by direct evidence that the proffered reasons were a cover-up for discrimination. It is simply too burdensome for an employee to prove the intent or purpose of patently unacceptable conduct, which leads to a permissible inference of discrimination. Our holding today is consistent with our holding in Big O Tires, 940 P.2d 397 (Colo.1998), as well as the holding of the United States Supreme Court in St. Mary's Honor Center, 509 U.S. 502, 113 S.Ct. 2742, 125 L.Ed.2d 407 (1993).
In Big O Tires, the complainant, Thurman, an African-American woman, was employed as a sales clerk. During her period of employment, she worked on a sales crew with another Big O Tires employee, Edmonds. Apparently, both Thurman and Edmonds violated the time clock policies on numerous occasions. As a result of these violations, Thurman was terminated from employment. See Big O Tires, 940 P.2d at 398. Unlike Thurman, Edmonds, a Caucasian woman, received no immediate disciplinary action. Thurman filed a complaint with the Colorado Civil Rights Commission, alleging that Big 0 Tires discriminated against her on the basis of race. In support of her complaint, Thur- • man claimed that Edmonds had committed time clock violations as serious as those Thurman had committed, but had not been terminated.
Thurman established her prima facie case of discrimination. Big 0 Tires rebutted, articulating a legitimate non-discriminatory reason for firing Thurman: she had violated the company's time clock policies after being warned that such violation would result in her termination. See id. at 399. In response, Thurman presented evidence that Big 0 Tires' non-discriminatory reason was a pretext for discrimination. We concluded that the record contained sufficient evidence to support the ALJ's finding that Big 0 Tires was motivated by race when it terminated Thurman's employment.
In Big O Tires, we held that "[o]nee the employer meets the burden, the complainant must be given a full and fair opportunity to demonstrate by competent evidence that the presumptively valid reasons for the employment decisions were in fact a pretext for discrimination." Id. at 402. There, we plainly stated, "[w]here a prima facie case of discrimination is proven and the reasons given for discharge are found to be a pretext for discrimination, no additional evidence is required to infer intentional discrimination." Id.
We find additional support for that holding in St. Mary's Honor Center. In St Mary's Honor Center, the Court stated that "[t]he factfinder's disbelief of the reasons put forth by the [employer] . may, together with the elements of a prima facie case, suffice to show intentional discrimination." 509 U.S. at 511, 113 S.Ct. 2742. The Court further noted, "That the employer's proffered reason is unpersuasive, or even obviously contrived, does not necessarily establish that the plaintiffs proffered reason of race is correct. That remains a question for the factfinder to answer-" Id. at 524, 113 S.Ct. 2742 (emphasis added). In this case, the ALJ answered the question in the affirmative.
We reaffirm today what we said in Big O Tires:
Once the employer meets its burden [of production], the complainant must then be given a full and fair opportunity to demonstrate by competent evidence that the presumptively valid reasons for the employment decision were in fact a pretext for discrimination. Where a prima facie case of discrimination is proven and the reasons given for discharge are found to be a pretext for discrimination, no additional evidence is required to infer intentional discrimination.
940 P.2d at 402.
We recognize that simply proving that the employer's stated reasons for the action are false does not compel a finding in favor of the plaintiff. See St. Mary's Honor Ctr., 509 U.S. at 511, 113 S.Ct. 2742. However, "[t]he fact finder's disbelief of the reasons put forth by the [employer] (particularly if disbelief is accompanied by a suspicion of mendacity) may, together with the elements of a prima facie case, suffice to show intentional discrimination." Id. Therefore, "rejection of the defendant's proffered reasons will permit the trier of fact to infer the ultimate fact of discrimination," and upon such rejection, "[n]o additional proof of discrimination is required." Id. (brackets in original); see also Aikens, 460 U.S. at 715, 103 S.Ct. 1478 (stating that when the defendant responds to the plaintiffs prima facie case by offering a reason for the plaintiffs rejection, the factfinder has before it all the evidence it needs to decide whether the "defendant intentionally discriminated against the plaintiff').
Under the facts of this case, the ALJ rejected the Department's asserted reasons as incredible and as pretextual. Accordingly, we conclude that the court of ap peals erred as a matter of law by rejecting the ALJ's permissive inference of intentional discrimination as insufficient where the fact finder found the proffered reasons to be a pretext for discrimination. Similarly, under the same reasoning, we hold that the court of appeals erred by requiring additional evidence to support an inference of discrimination when the employee proved both a prima facie case of discrimination and that the reason the employer provided for the adverse employment action was a pretext for discrimination.
VII.
We also address whether the court of appeals erred in substituting its own findings and conclusions for those made by the ALJ. We conclude that the court of appeals erred in parsing through the record and testimony presented and making its own findings of fact in lieu of those made by the ALJ.
A.
The findings of an administrative tribunal as to the facts shall be conclusive if supported by substantial evidence. See § 24-4-106, 7 C.R.S. (1999). Even when evidence is conflicting, the hearing officer's findings are binding on appeal, and a reviewing court may not substitute its judgment for that of the factfinder. See Glasmann v. Department of Revenue, 719 P.2d 1096, 1097 (Colo.App.1986). An agency's factual determination reasonably supported by the record is entitled to deference. See Department of Revenue v. Woodmen of the World, 919 P.2d 806, 817 (Colo.1996); G & G Trucking Co. v. Public Utils. Comm'n, 745 P.2d 211, 216 (Colo.1987).
The credibility of witnesses and the weight to be accorded their testimony lies within the province of the agency as trier of the facts. See Goldy v. Henry, 166 Colo. 401, 408, 443 P.2d 994, 997 (1968). Where the record supports the findings of the fact-finder, the court of appeals is not at liberty to make an independent evaluation of the evidence and substitute its judgment for that of the factfinder. See Linley v. Hanson, 173 Colo. 239, 242-43, 477 P.2d 453, 454 (1970). As stated in Goldy v. Henry:
[T]he credibility of witnesses as well as the weight of the testimony are peculiarly within, the province of the commission to whom a statute entrusts the fact finding process. When a conflict in the evidence exists, it is not within the power of a reviewing court to substitute its judgment for that of the fact finding authority as to the weight of the evidence and the credibility of witnesses.
166 Colo. at 408, 443 P.2d at 997.
B.
In this ease, the ALJ, as the trier of fact, found that the following evidence sufficiently established that discriminatory intent motivated the Department to promote DeVore ahead of Bodaghi: (1) DeVore's duties as a district manager did not include the administration of rights-of-way; (2) one of the factors considered by the panel in selecting the successful applicant was real estate appraisal experience, which was not a requirement listed in the job announcement; (3) the reallocation of the subject position was based on the actual duties being performed by Bodaghi; (4) the agency openly sought applicants for the reallocated position, contrary to past practice; and (5) Vezzani informed Bodaghi that there would be no problem with him staying at the lower level (Grade 87) but not at the higher level (Grade 95). The ALJ gave weight and credence to the testimony of Bodaghi's witnesses, and applying its expertise to all of the evidence before it, disbelieved the Department's explanation of its stated purpose.
We conclude that the evidence presented to the ALJ was sufficient to sustain a finding that the Department discriminated against Bodaghi because of his ethnic background. Consistent with our precedent, we hold that "[w]here a prima facie case of discrimination is proven and the reasons given [by the employer as legitimate, non-discriminatory action] for discharge are found to be a pretext for discrimination, no additional evidence is required to infer intentional discrimination." Big O Tires, 940 P.2d at 402.
VIII.
Accordingly, we reverse the judgment of the court of appeals. We therefore remand this case to that court with directions that it reinstate the State Personnel Board's order finding that the Department of Natural Resources intentionally discriminated against Ahmad Bodaghi based on his national origin, in violation of our fair employment practices law.
Justice KOURLIS dissents, and Justice RICE joins in the dissent.
. Similarly, the United States Supreme Court has held that a "factfinder's disbelief of the reasons put forward by the defendant (particularly if disbelief is accompanied by a suspicion of mendacity) may, together with the elements of the prima facie case, suffice to show intentional discrimination." St. Mary's Honor Ctr. v. Hicks, 509 U.S. 502, 511, 113 S.Ct. 2742, 125 L.Ed.2d 407 (1993).
. It is the order of the State Personnel Board that was appealed to the court of appeals. However, because that Board adopted without modification the findings of fact and conclusions of law contained in the initial decision of the ALJ, we will use the terms "ALJ" and "Board" interchangeably.
. Our order granting certiorari set forth the following issues:
1.Whether, after this court's recent decision in Colorado Civil Rights Commission v. Big O Tires, Inc., 940 P.2d 397 (Colo.1997), the court of appeals erred by requiring additional evidence to support an inference of intentional discrimination when the employee proved both a prima facie case of discrimination and that the reason the employer advanced for the adverse employment action was pretextual; that is, whether the court of appeals erred by adopting a "pretext plus" additional evidence of discrimination standard for evaluating whether an employee has proven unlawful discrimination when this court approved a "permissive pretext" standard in its recent Big O Tires decision.
2. Whether, consistent with this court's recent decision in Colorado Civil Rights Commission v. Big O Tires, Inc., 940 P.2d 397 (Colo.1997), the court of appeals erred as a matter of law by rejecting as insufficient evidence a fact finder's permissive inference of intentional discrimination where the employee proved a prima facie case of discrimination and that the non-discriminatory reasons the employer gave for the adverse employment action were pretextual.
3. Whether the court of appeals erred by substituting its conclusions for the findings and inferences from such findings by the Administrative Law Judge.
. Thus, a new position was created for which Bodaghi could compete.
. The following is an excerpt from the testimony of Jeanette Scriven on direct examination:
Q. Okay. In comparing the process used to promote Mr. DeVore and the way Mr. Bodaghi's position was handled, do you think that Mr. Bodaghi was treated fairly?
A. No, sir.
Q. Why do you believe that?
A. (Pause) I don't feel that he fit Max's agenda.
Q. What do you mean by that?
A. I feel that Max has a good old boy network and I don't think Ahmad fit that. And that's a personal opinion.
Q. What do you base that on?
A. Observation and working with the man for three years.
Q. Mr. Vezzani?
A. Mr. Vezzani, correct.
Q. Who would be included in this good old boy network?
A. It's very uncomfortable to answer these questions when you have to work at the land board.
JUDGE THOMPSON: You still have to answer to them, however.
THE WITNESS: Yes, sir. Um, John Brejcha, Dennis DeVore, Scott Price, Mark Davis and Max Vezzani.
. We also note that there were no female members nor any minority members of the "good old boys" network.
. Upon abolition of a position through reallocation in the State Personnel System, the employee has the right to exercise his retention rights within the department for which he worked. The employee has the right to select one position from a list of available positions with similar base pay, status, and tenure.
. DeVore testified at the hearing that he had "appraisal experience in the field of right-of-way."
. In doing so, we first note that in our view while some courts have found difficulty with this standard, it is not a complicated or intricate standard. When applied fairly, it places no undue burden upon employers, while extending minimal protection from invidious and often debilitating discrimination too frequently present in the workplace.
. The elements of the prima facie case are as follows: (1) Bodaghi is of Iranian origin; (2) Bodaghi was qualified and applied for the position of Program Administrator I, Grade 95; (3) Bodaghi was rejected for the position and was ultimately discharged; and (4) the position was ultimately filled by a person in an unprotected class. See id. at 401 n. 3 (stating in failure-to-hire cases, the fourth prong is met when the position remains open and is ultimately filled by a person outside the protected class); see also St. Mary's Honor Ctr., 509 U.S. at 506, 113 S.Ct. 2742.
. The Notice of Proposed Reallocation specified the following: "Graduation from an accredited college or university with a bachelor's degree in business administration, engineering, civil engineering or real estate AND three years of professional right-of-way experience which included one year at the journey level." (Emphasis added.)