Shoes are good, but customer service is a joke! My shoes were stolen before they were even delivered to me, because the carrier they used did not require a signature. I even paid for expedited shipping, and they were quick to inform me that the were not liable for the shoes and that there was nothing they could do for me. The &#34;customer service&#34; email was sassy and just not helpful at all. I have loved Pons for years, and I have owned many pairs, but I will NEVER buy another pair again.<br />I work for a company with sees package theft a lot, and we always take care of our customers and think of them first. I wish Avarcas USA would do the same, but they don't care about you at all. My advice: seek a more customer oriented avarcas manufacturer.