This product did not work for my husband and I. ( I got these and he got the men's version).Furthermore, their advertising is downright deceptive. Their printed and web information encourages people to actually wear the shoes for up to 30 days to get used to them and determine if they are helpful. We did that; taking several walks on the clean road in them. How else do you test them out? They say, &#34; No Risk. No Charge. No Kidding.&#34; Now I will add; &#34;No Truth.&#34; When we decided they did not work for us, we returned them, and were denied a refund, and only offered store credit. Why would we want store credit for expensive shoes that don't help us? There was nothing written anywhere that I could find that stated that they would not refund our money. And, nowhere I could find where it said that they had to be in unused, brand new condition to be refunded. The shoes we sent back had a few superficial dirt marks on the white colored soles, other than that were brand new. .....The issue we had with the shoes was that they were too high in the heel, pushing the toes into the front of the shoes. My shoes were awkward fitting and feeling, causing me to stumble at times. I felt as if they were causing a change in my gait , making me strike harder on my heel than I usually do. I was afraid this would cause me more problems with my already vulnerable back. My husband said his made his knees hurt. ....Bottom line- poor product, even worse customer service. Waste of money.