I read all the reviews about people saying the bag or zipper tore easily. I have purchased Baggallini products before and never had a problem. I have never bought one of their backpacks, just purses and carry bags.  I thought these people must just be hard on their bags or they are stuffing them.  I was preparing for a trip to London.  I bought this backpack from Amazon.  I bought a crossbody and carryall bag from Zappos.  Guess what?  Five minutes before leaving for the airport, I notice there is a tear about two inches long on the zipper of the backpack.  I had already put my items in backpack, but the bag was not near full.  I know the tear was not there when I first received the bag because after reading the reviews I inspected the bag carefully when I first got it.  I did not do anything to the bag to cause this to happen.  I was furious!  I had to empty the backpack and leave at home because I knew the tear would only get worse and render the bag useless.  I did take the carryall and crossbody with me.  I used those two bags with no problem whatsoever!  The &#34;funny&#34; thing is, the backpack i purchased from Amazon tore before really using and the two Baggallini products I purchased from Zappos made it through the 2 week trip with no issues at all.  I am a Prime Member and purchase a lot from Amazon but over the years I have come to realize that you need to be careful when purchasing items that come from Amazon warehouse.  I think these items are often defective or inferior products and that's why we get the lower price.