I love the look and the color of this shoe.   It is a medium gray, not to light or dark.   The heel is much like a cowboy boot heel, which I love. I have a number of Everybody shoes and they have all have the same characteristics - soft leather and classy look. The only reason I gave this particular shoe a 4 is the fact that the back is a little low on your foot. I feel like it may slip off if I am wearing a stocking or thin, sheer knee high sock.  They are a good fit for a narrow foot.  I generally wear a 7.5 or 8 N. The 8 fit perfectly