I ordered these shoes in advanced for a trip to the Grand Canyon and later for hiking in Costa Rica. The shoes I received looked great.... until I noticed that they were two different sizes. You can have the best product in the market but if you have idiots packaging your merchandise then your product/service is sub par. I am very disappointed. I have no hiking boots for the Grand Canyon, and Amazon is unable to do their part and expedite a replacement because there are no more items in stock! Shame. Merrell has lost all credibility. I do a lot of research before making purchases and Merrell seems to have the best reputation with quality, but now it's evident that high quality product doesn't always mean high quality business transaction. I will be looking into another brand of hiking boots for my Costa Rica trip. Small mistake that caused a huge disappointment and inconvenience