I received this bag for my birthday and I LOVE it!  Unfortunately, the edge of one of the shoulders straps is starting to peel off.  I contacted HOBO and they said to contact the place where I purchased the bag and have the seller either send it in to be repaired or replace the bag (it is within the one year warranty).  So, I contacted Silverhooks (the seller), and they will not help me.  I am extremely disappointed.  I now have a $250 bag with the strap edge peeling.  My advice is purchase your bags from HOBO directly because you never know when you will need help with a warranty.  If you can't count on the seller to fulfill the warranty of the product, then why take the risk of buying from them.