As an elementary school teacher with fallen arches, when I find a shoe that is both comfortable and stylish, I feel like I've hit the jackpot. These shoes were both, except for the heel. Even though I ordered them in a narrow, they were too long and the heel kept going up and down. I tried purchasing heel pads from a shoe store, but it didn't help. Finally, I returned them and ordered one size down (again in narrow) and those fit better. They feel a little snug, particularly across the front of the foot, but I'm hoping wearing them around the house will let the leather stretch so they're more comfortable. If these start to hurt, then I'll be returning the smaller pair too. I really like these, so I hope they work.