the shoe has good arch support, but it is way too small and narrow. I normally wear a 10.5 and I ordered an 11.5 due to the reviews. It was long enough, but way too narrow. I had no heel or arch pain, but my little toes developed a blister due to the narrow width. Also the stitching in the inside is rough and sharp. Narrow shoes with rough inner stitching add up to very poor comfort. I would not recommend this shoe if you have wide feet.