We got these as a replacement pairs from Stride Rite for the Batman shoes that got a hole in the toe - both sons got holes in the exact same spot so it was a defect from the manufacturer. Customer service was outstanding - they quickly sent us these as new pairs.<br /><br />But these shoes are a PAIN. My sons are constantly trying to re-strap these every few steps they take. We'll be walking along and all of the sudden my son has to stop to re-strap. Take a few more steps and you can hear the velcro tearing away and he stops to re-strap again. Annoying.<br /><br />I really don't want to send back another pair, but for $50 a pop shoes for 2 kids, I kind of feel like I want to get my money's worth out of them.