Ordered women's 9 from Ugg via Amazon originally, came in a nice Ugg box with label, but it was a men's 9. Checked my order and everything to see if it was user error. It wasn't. Tried to exchange, no stock, got refund. Tried again. Mens 7. Came in generic plastic bag. That's fine. I initially was worried about them being too thick and making my shoes tight on top, but what I noticed shortly after was that they are about a half inch too short and my toes can curl around the end - which is really really annoying. So i wouldn't know how to buy this again (bigger?) or give advice for it. They are warm and cozy and a huge upgrade from the insoles I had worn through, so i guess it's a wash.