My husband loved the first pair he bought a year ago. So I ordered the same shoe this year. The shoes have a ridge around the lower inside heal area. The ridge in the right shoe is higher & makes his heal sore where it rubs. Feels almost like his sock is wadded up there but it isn't. Exchanged them, but the newest pair have the same issue. Will try to build up that area a bit under the insole. Otherwise, this is a great shoe!