I love the looks of this bag and the size of it. The size is wonderful. Yesterday I went to a rally and I was able to fit in a water bottle, a book, a baggie full of snacks, my wallet and cosmetic case, a scarf in case it got chilly on the evening, and all of the smaller items that tend to end up in purses. There are many compartments to help organize everything, which I love. The reason this bag only got 3 stars instead of the 5 stars it deserves, is because of the straps. I got a backpack purse because I need to use it as a backpack. My shoulders start to ache when I use a regular strap. I get the convenience of having both, as I like to use a strap now and again for a short duration, such as when I am going from my car to the house.  The way it is set up now is that the strap is one long length and can be pulled up through the the two metal rings on each side to create one long strap. You pull it back down when you want the back pack option. This is where the issue is for me. When I put one of the straps on my shoulder, the entire length is pulled to that side. Then I have to struggle to get some of that length to the other side. During this process the strap becomes tangled and I have to struggle to untangle it and then tug and pull so that I have an equal length on both sides. It's aggravating to the point where if I am in a hurry, I won't want to use this purse.There needs to be something to lock each strap in one in place, such as snaps or velcro, or something, or to unlock it when you just want to use a single strap. As it is, I am going to have to jerry-rig something so I can continue to use it.