Shoes came brand new.  Well packaged.  There is a bit of glue stuck to the outside of one of the shoes from the manufacturer.  I always wear a size 8.  I was disappointed to find they were big on me.  The left shoe bigger than the right even.  I had to spend $10 on heel and foot pads to fill in the gaps because I really need a shoe with this heel height and it's a perfect style.  No time to send it back for exchange.