When researching my purchase for a leather tote, I was pleased with this design.  It had feet on the bottom of the tote, it was large enough to hold my laptop, it zippered close and the handles seemed long enough to be a shoulder bag.  It arrived in a plastic shipping bag with nothing around it for support or protection.  It was wrapped with many layers of plastic wrapping making it nearly impossible to unwrap it without harming the leather.  During shipment it had obviously been compressed as the bag was flattened quite severely.  There was no shipping invoice or receipt and no identification as to where to return it if I wished.  When I received it, I was quite pleased to note that the handles were adjustable.  However, I would still need to punch more holes to lengthen the straps for my comfort.  But the major disappointment came in realizing how very heavy it is.  I cannot imagine how I would carry this bag filled with all the items I hoped to place in it.  My bag is now shapeless, too heavy and a major disappointment.