My husband only wears New Balance shoes because they come in the width he needs. I ordered a size 10; 4E , he usually wears a EE so I was just giving him some extra room for thicker socks.  The shoes were very narrow, and the toebox very small.  He could barely get his foot in.  We were very disappointed. I think the sizing had to be mismarked. We compared them to his current shoes and they look 2 sizes smaller and narrower.  Also very difficult to return.  No paperwork came with the shoes. I had to go online, print a return label and return slip.  We live in a rural area, so I had to drive 45 miles to find a UPS outlet to return them.  Very disappointing.  However. I buy many things from Amazon and have always been happy.  So this was just a fluke, I think.