I purchased this product when my son enlisted in the US Navy. I was having a hard time with the idea of his joining the military and thought it would show my support to him.,  I received it and put the box in my closet, and only began using it on June 17, the day he actually left for boot camp.  Coincidentally he left on my last day of work for the year, so I probably carried the bag out of the house six times in three week, since I was on vacation, and getting my house ready for company.  Three weeks later the material covering the strap on the front of the bag is torn.  It can't be repaired without replacing the entire handle, which will change the look of the bag.  I understand a return policy, but the bag was NOT used as soon as it was purchased, and was barely used in the three weeks it took for it to rip. You can see from the pictures that the bag is brand new, and in perfect condition, but for the terrible handles.