I really liked these shoes when I saw them online but went back and forth about whether or not to buy them. I usually wear 9's in flats and even then they're just a tiny bit too big. Since so many people had issues with sizing, I decided to try these on at Belk. The 9's were just a tiny bit tight and the 9.5's were slipping off my heel a little. The person in the shoe department said they would stretch so I decided to order the 9's on amazon. Right now I'm trying to get them broken in so I can wear them to class. The back of the heel does kind of dig in a little bit, but to me it's better than shoes that won't stay on your feet, and I feel like it'll get better once they are broken in. My right foot is just a tiny bit bigger than my left so I'm working on stretching that one with a hair dryer and some socks. But over all, I love the look of them and I hope they work out! I'll try to update after I've broken them in a little better.