I love this bag. When I first received it, one of the clasps holding the strap on was very loose causing the strap to detach easily. I contacted customer service and they shipped me a new one very quickly that had no issues. It can hold quite a bit of stuff. I usually keep a 1 in. binder and textbook in the middle compartment and random folders and papers in the other areas. It could definitely hold more though. There is no padding in the strap, but it doesn't bother me. The handle design with 2 buttons works great and looks stylish. If I forget to zip one of the pockets closed by accident, the handles prevent anything from coming out. The color is very close to what is advertised in the pictures and the leather feels soft and smooth. I have received lots of compliments and people asking me where I got it from.