The shoes were pictured using what appears to be stock photos of Birkenstocks. Nowhere did it specify new or used. What I received were obviously previously owned. The inner sole appeared discolored. The suede uppers needed a good brushing and worst of all the cork on the back of the right heel was beginning to crumble! I purchased a cork sealer and cleaned them thoroughly. NOW they look new. Seller simply said they did not sell preened shoes.<br />I thought the price was amazingly low..hmmmmm😒