The leather and outer sole are of very high quality and it is impressive. It's a full grain leather, and my podiatrist approved of the shoe's stiffness. The included insole of mine had a defect which caused the fabric and foam to separate within 3 weeks. Rockport warranty does not cover shipping costs, and will take 4-6 weeks to process and requires physically mailing them the shoes. Amazon offered me a refund, but the price went up so a replacement shoe would cost more. I like the rest of the enough to bite the bullet, and look for another pair of insoles. I am very disappointed in Rockport because they will not send replacement insoles, or even sell me a pair of insoles that size.