The shoes were not what I thought I was getting.  Because of neuroma, I have to wear shoes that bend @ the toes & have found Rockports do just that.  Of the 2 styles I own, both have an excellent tread so that I can use them for exercise instead of the usual athletic lace-up shoes.  These caused me to pronate & I absolutely cannot wear them, even though I bought insoles to use in them.  Both feet pronate in these whereas the other<br />Rockports I own do not do that, nor do they have a good tread.  My other Rockport shoes are also machine washable, which these apparently are not.<br />On the other hand, they arrived very quickly so service was not an issue.