Hello- I purchased this boot for a motorcycle trip out west. I tried on the same boot in a retail store so I knew my size but ordered online for the better price. I was lucky enough to get the boot the day I was leaving, so kudos to Amazon for that! After getting out here and wearing them for a few hours I was uncomfortable and my feels and legs are sore. I went out and bought inserts to help with cushioning but that made them fit too tight. I ordered a 7 and that fit great in the store. The 6.5 was too small. Since the only shoes I brought on vacation were those and flip flops I had to wear them ( can't wear flip flops on a motorcycle all day). I'm wondering what your policy is for unsatisfied customers? Im so disappointed because they are raved about for their comfort and quality and I spent a lot of money. do you accept returns of used boots? I would even be willing to exchange and try the Justin boots that are suppose to be more comfortable but overall these boots are advertised for their comfort. I had ordered another pair that I am returning because they were too small. Anyway, please email me at angurba07@aol.com.