It is NOT a soft footbed sandal!!  I've had surgery and require the soft footbed.  It was a bargain price, so I should have known better.  I had no trouble returning it, but they socked me for return postage to GERMANY, implying I'd be reimbursed, so I'm out $20 for that.  Don't be optimistic and think that just maybe you can luck into a soft footbed, like the label, because you won't.  If you want a soft footbed, don't order this one.