The shoes fit well and are very comfortable, but the right shoe makes a flopping sound when I walk.  I have owned several pairs of Rockports and this is the first time I have had a problem.  Unfortunately I did not start wearing the shoes right away, so it was past the 30-day return policy for Amazon - they recommended I call Rockport directly.  Amazon gave me the wrong number, but I eventually found the right number and called.  Their return policy is ridiculous.  I have to pay to ship the shoes back and they will take up to FOUR weeks to evaluate the shoes and confirm that it is a manufacturing defect.  If it is, they will send me a new pair of shoes.  If not, they will send my old shoes back.  What kind of company has a policy like this?  Will make me think twice before buying shoes from Rockport (or Amazon) again.