First of all, let me start on a positive note, I LOVE THE STYLE OF THESE BOOTS. I am very upset that steve madden discontinued these. Now onto the reason I gave these shoes 2 stars . . . When I received my package the box was completely tattered up, in small terms, the box was destroyed. The only thing holding it together was the bag that it was sent in. Also, I am usually a size 11 in womens shoes, especially boots. I ordered these in a size 10 for some reason just to see if they would fit because I loved them so much and by my surprise they were HUGE. It legitimately looked like I was wearing clown shoes. When I opened up the box I looked at the boots and they looked slightly worn . . . .even though the website claimed that they were new. They had some small scuffs, nothing too bad but they definitely did not look new. Also, there was a little part of the stitching on one of the boots that was poking out in the back. The heel of the right shoe was completely busted in to the point where they could not be pushed out again and the bottom of the soles looked like they had been worn indoors.  Really disappointed and will be returning these. I will be on the hunt for a similar style boot.