I purchased this tote bag in charcoal grey in preparation for a trip to Europe.  I loved it - it holds my tablet as well as all personal items.  And, the outside pocket is well placed for cell phone and convenience.  However within the first month of using it at home prior to the trip, I noticed the leather was showing signs of wear along the bottom corners where it folds slightly and sits.  The bottom metal balls do not keep it sitting straight, and it tips over constantly.  The grey leather finish has rubbed off down to the hide.  It looks old and horrible, definitely not what I expected in this price of handbag.  I was unable to return it because of the 30 day return policy.  I love the design of the bag and have continued to use it anyway.  I've asked at leather shoe repair places to see if they had any suggestions for me to repair the leather, but sadly everyone has discouraged adding polish as it would likely rub off on clothing.  I'm terribly disappointed and wish that HOBO would stand behind their product and replace this for me because it appears defective.