Packaged very well. Took about a half an hour to put together.  It is beautiful but doesn't give off my heat. but I expected that.  It is more for looks. Using it on a slightly cool evening is very nice.  I would have given 5 stars, but I cannot get the burner to light with the igniter.  I must use a bic torche to light it.  It is a beautiful addition to my patio!  I Love it.