I love the look of these shoes, they are comfortable, but the heels are made of thin rubber heels. I had only had mine 3 months and one of mine fell off while I was just walking. I contacted the company. They sent me a returns form and told me to ship them back at my cost from the states to UK and that if they looked at them and determined it was not a manufacturing defect that there was &#34;not much they'd be able to do for me.&#34; So I opted to take them to a local cobbler. He determined the heels were only glued on. He is replacing both heels, nailing them in for me for less than I believe it would have cost me to ship them to the UK. I really wish I hadn't had to have done this after only 3 months, seems like customer service should have stood behind their product a little longer than that,  but I am still happy with the look of them and I get lots of compliments every time I wear them. Medium Quality for a Great Price.