These shoes are very comfortable.  I use them with prescription orthotics so cannot attest to the insoles (I removed them and replace with my own prescriptions).  The padding around the ankle, etc...is very comfortable.  The only problem I have with these shoes is that the toe lip (where the rubber comes up from the bottom and is glued on) has already partially come undone.  I re-glued it with shoe glue.  Other than that these shoes are very comfortable and work well (for me) at work as a more comfortable alternative to dress shoes.  My feet hurt too much, given my flat feet, to wear dress shoes and I need the additional support that these shoes provide.