I ordered this April 16th. The zipper completely broke July 3rd. It's a shame, I like the bag; it is large and holds a ton of stuff. I got separate small bags (one for makeup, one for change, my wallet, my phone case...) to keep everything organized because it is just such a huge pocket inside. It could do with a separator. It does have two pouches and a zipper pocket on the inside. There are also two small zipper pockets on the outside which makes things more convenient. The handles are at a perfect length to sling over your shoulder. The problem is the zippers are made of that bronzy metal that gets hard to close, draws blood when it snags skin and inevitably breaks pretty quickly.