So my brand new pair broke after just two uses. Strap came off in a clean split. Posted on Vibram's FB page and they said to contact the retailer (amazon only has a 30 day return/exchange policy, so that would be a no-go) and if that didn't work to call their customer service. So I call and the girl tells me Amazon is NOT an authorized seller in their book and as a result there is absolutely NO WARRANTY AT ALL against faulty products. So I'm SOL. This was my first pair of FiveFingers and I promise you it is also my last. Garbage!