I love this bag.  I have had Many compliments.  The straps have held up for over a year with daily use, and I carry a heavy wallet, two phones, and my iPad2 along with other items. The only thing that could be improved is the medium length straps that are hooked with the small handles are too close together for me to use them as a shoulder strap.  So I use the long strap on my shoulder, or a carry by the handles in my hand. BTW, my bag still looks new, even though I use it daily.