Ok, here is my issue with The Boot To New York as a company. I originally ordered their Panama Fisherman's Sandal, great sandal, but too narrow and returned it. The Barbados Fisherman Sandal appears to be wider, and it is, however I think it is a little longer/larger than some brands I buy (e.g. Cole Haan size 12 or 12 1/2 Ascis running shoes).  Based upon the sandal's I have received, The Boot To New York makes a high quality product and though a little over priced, I would buy their shoes, my problem is there is no effective channel for customer service. Before returning their size 12 for a size 11, I thought I would give them a call and find out in inches how much shorter the 11 would be.  As much as I appreciate Amazon and there vendor's return policy, it still involves some hassle, and frankly part of the reason we buy things is to avoid the hassle. So I thought a phone call would be efficient way to obtain information before engaging in the hassle of a exchange.  At $275.00 for a pair of sandals you would think The Boot To New York might actually have a Customer Service Department that could answer a question. They do offer a email Customer Service response, I sent an email  and it bounces back with the following error:  ----- The following addresses had permanent fatal errors -----(reason: 554 5.7.1 Mail appears to be unsolicited -554 5.0.0 Service unavailable So no telephone number and bad email link.  Called Amazon and they gleefully offer me an email as the only means of contacting The Boot to New York company  Good product, non-existent, or no way to contact customer service, considering their price point and their probable customer base, not sure if they will survive in the long run; really too bad they make a great product.