These boots came exactly as pictured, on time, and I was super excited to try them on. One shoe was true to the size 12 I ordered but the other was a size 11. Not sure how that happened but it did. I tried to test the side pockets and the zipper goes down just fine but doesn't come up easily at all, I was scared to zip it all the way back up because it felt like the zipper itself would break. overall I'm very disappointed with these boots and will be returning them.