I'm not sure what I'm going to do yet. Keep this or send it back. It's a beautiful bag and I like almost everything about it including how big it is. The problem is that the cross body strap hooks the the bag at the right spot but it ends ou hanging a little weird because the side panel it's attached to isn't stuff or folded enough. Almost looks like it's connected on just one side of the bag so That whichever side is away from the body sticks out.<br />Not a deal breaker and I'll probably keep it because I like the size and design but for this price it may not be something you want to spend your money on.<br />The bag is exactly as shown, nice looking. It's true to size and has a zipper to help keep it closed.