I loved this bag when I got it - the leather is wonderfully soft and it feels amazing. The strap is a great length for use as a cross-body bag, and I like that I can shorten it when needed. The outside pockets are useful. The inside pockets are a little small; I ended up getting a purse organizer.<br /><br />However, I've only had this purse for a little over 3 weeks, and the tassel for the zipper is completely coming apart. (See attached photo). It looks like  it was glued or poorly sewn, but I don't see an easy way of getting it back together to look ok. I'm incredibly disappointed. I'm hoping this isn't a sign of poor quality throughout.