I am quite disappointed in these shoes.  I wore them in the house for a while and they seemed okay. But I just wore them on Saturday for a brief (less than an hour) outing with my niece.  They were too large in the heel, so they slid and scraped my heel, but yet were tight across the toes and felt short.  So exchanging for another size won't work.  Also, they did not provide much arch support, or it didn't hit me right.  After about 20 minutes of very casual walking, in and out of a couple stores, my back started to hurt.  I'd return them, but after my initial in-house test seemed okay, I discarded my box and order paperwork.  Lesson learned!  I guess someone at Goodwill will be getting a new pair of cute, but uncomfortable, shoes.  Bummer!