This bag really needs a shoulder strap.  The person they have modeling it must be a very tiny person because she seems to conjure the illusion that one can easily slide the bag onto the shoulder but in reality the handles are very small dimension and you cannot get it onto the shoulder.  If you are carrying heavy items be prepared to handle the weight with your hand.  I've always wanted a patent leather tote, and I was excited about getting this one, but now I'm rather disappointed.  Its just a really large pocketbook.