I brought these shoes and went size up. Paid to get them the next day, which was offered for about $9.00. Pulled the shoes out the box and knew right away it was way too small. Put the shoe on it fit 2 sizes small, had my daughter in law try them on validating the size wasn't what was on the shoe. I like the insole of the shoe but wow what a misconception of size or incorrect labeling. Not sure if I'll order anything else from them because of the uncertainty of the size.