I order a ton from Amazon, but I'd never order a designer bag.  Here's why.  Several people who ordered this bag on Amazon had a problem with the strap and no recourse.  I bought not one, but two of these bags from Nordstrom (the original and the replacement).  I had to return both because the straps fell apart.  Nordstrom took them both back even though I had worn both for at least five months.  The sales associate said it was a manufacturer's defect and many were being returned.  For those with a problem with this reseller, I'd contact Marc Jacobs directly and complain.  Marc Jacobs stands behind their merchandise and just might offer you compensation... at least it's worth a try.  Amazon should lean on this reseller to refund the sale because it's a known defect.