The glasses are 5 stars but the service I received was not. The first pair of sunglasses I received looked used and the box even had gross, dirty fingerprints on it not to mention there was no case for the sunglasses. The second pair of sunglasses I received were much better and fit perfectly. This time I did receive a case but no cleaning cloth or warranty card. This makes me extremely frustrated and makes me wonder if these sunglasses are also used. I hate to return these and take my chances with a third pair that might be even worse. I still do not understand how there is no cleaning cloth or standard warranty card in the case. Really wish I could give this 5 stars...