The bag (in black) arrived without the shoulder strap.  I emailed the seller to ask them to send me one and they claimed they could only do one of two things: 1. I keep the bag and get 20% off (later upped to 50%) or 2. I return the purse for a refund.  They claim they cannot just SEND ME THE MISSING STRAP.  Since I don't feel like going through the trouble of returning the purse and then possibly having Amazon put me through a song and dance about a refund and also then be afraid to order another purse like it and possibly have the same thing happen again, I am choosing the first option and will now have to see if I can find a black cross body strap somewhere.  Even if I find one in black leather, it will not really match the leather of the purse since that leather is unique, sort of crinkly and shiny.  The purse itself is very nice, but without the strap useless.  This is a clear example of the seller making things difficult when they shouldn't be.  JUST SEND ME THE STRAP.