I ordered these shoes because I thought I would be getting a quality product since they were Easy Spirit.  The coating on the fabric of these shoes started shredding off the day I started wearing them.  It got to the point were there was so many cracks that I couldn't wear them.  I called the company and did have great customer service though.  They credited my account and did not make a big deal about the issue.  Unfortunately, I would not buy the product again, but the customer service was one of the best I've had in awhile.  They were so polite.