The trick with the Puma Women's Zandy Shoe is to purchase them 1/2 size BIGGER than your normal size. I am a true 7.5 women's. In 99% of shoes, a size 7.5 will fit me perfectly. NOT SO in this shoe. I ordered my normal 7.5 and it was VERY snug and uncomfortable to even try on.  Returned these immediately in exchange for a half size up in the size 8.  The size 8 fits like how my normal 7.5 shoes fit without any other padding or inserts. I've worn them all day to work and they are comfortable and stylish. Very happy with them, but MUST order 1/2 size up.