I ordered this product back in April as a birthday present for my mother. At first she absolutely loved the purse. I ordered the black version and it had plenty of pockets and she never have one that large before so it was even better. Now I understand with any handbag/purse there will be normal wear and tear from everyday use, but this bag started falling apart less than 90 days of use. The material actually started flaking/pealing and the seams were even coming undone and even the little metal pieces broke off. My mom was never rough with the bag; if she goes shopping it sits in the cart, at work it sits in her locker, and at home its sits in her room. This has never happened to any of my handbags even the cheaper ones that I've purchased at stores like walmart or claires. I would not recommend this purse to anyone looking to use it for more than 30 days. After contacting Amazon they informed me they usually send a replacement for defective products, but the black bag is currently out of stock and they will be issuing me a full refund.