54 (1) Every licensee of a retirement home shall ensure that, (a) a package of information that complies with this section is given to every resident of the home and to the substitute decision-maker of the resident, if any, before the resident commences his or her residency; (b) the package of information is made available to family members of a resident of the home and persons of importance to the resident if the resident or the resident’s substitute decision-maker so consents; (c) the package of information is accurate and revised as necessary; and (d) any material revisions to the package of information are provided to any person who has received the original package and who is still a resident of the home or substitute decision-maker of a resident of the home.  2010, c. 11, s. 54 (1). Contents (2) The package of information shall include, at a minimum, (a) the Residents’ Bill of Rights; (b) a statement that, if the retirement home also falls within the meaning of a care home as defined in the Residential Tenancies Act, 2006, nothing in this Act overrides or affects the provisions of the Residential Tenancies Act, 2006 that would otherwise apply with respect to the home as a care home; (c) the licensee’s policy mentioned in subsection 67 (4) to promote zero tolerance of abuse and neglect of residents; (d) the licensee’s procedure for complaints mentioned in subsection 73 (1); (e) the licensee’s policy mentioned in subsection 68 (3) regarding the use of personal assistance services devices for residents; (f) the name, telephone number and e-mail address of the licensee; (g) information about the role of the Authority and its contact information; (h) information about the Residents’ Council, including any information that the Residents’ Council provides for inclusion in the package; (i) an explanation of the protection afforded for whistle-blowing described in section 115; (j) information relating to the contents of the written agreement that section 53 requires each of the residents and the licensee to make; (k) an itemized list of the different types of accommodation and care services provided in the retirement home and their prices; (l) a statement that a resident may purchase or apply for care services, other services, programs or goods from external care providers; (m) information about the licensee’s process for assisting residents to purchase or apply for care services and other services, programs or goods from external providers; (n) information regarding the rights of residents if the licensee chooses to reduce or discontinue the care services that the licensee provides to residents; (o) disclosure of any non-arm’s length relationships that exist between the licensee and external care providers; (p)  Repealed: 2016, c. 30, s. 48 (1). (p.1) contact information for the local health integration network within the meaning of the Local Health System Integration Act, 2006 for the geographic area in which the retirement home is located; Note: On a day to be named by proclamation of the Lieutenant Governor, clause 54 (2) (p.1) of the Act is repealed. (See: 2019, c. 5, Sched. 3, s. 21) (q) information relating to the assessments required to prepare a plan of care, including a resident’s right to apply for publicly funded assessments; (r) information about the licensee’s process for assisting a resident in his or her transition to a long-term care home or other place of residence; (s) information as to whether the retirement home has automatic sprinklers in each resident’s room; (t) information relating to staffing, including night time staffing levels and qualifications of staff of the retirement home; (u) a statement as to whether the retirement home is required under subsection 60 (2) to have a resident-staff communication and response system and whether the home has such a system and, if so, details of the system; and (v) all other information that is prescribed.  2010, c. 11, ss. 54 (2), 124 (2); 2016, c. 30, s. 48. Section Amendments with date in force (d/m/y) 2010, c. 11, s. 124 (1)
- no effect - see Table of Public Statute Provisions Repealed Under Section 10.1 of the Legislation Act, 2006 - 31/12/2020; 2010, c. 11, s. 124 (2)
- 01/07/2012 2016, c. 30, s. 48 (1)
- 01/11/2017; 2016, c. 30, s. 48 (2)
- 08/12/16 2017, c. 25, Sched. 10, s. 11 - no effect - see 2010, c. 11, s. 124 (1)
- 31/12/2020 2019, c. 5, Sched. 3, s. 21 - not in force