88 (1) A person who makes a complaint to the Registrar about an alleged contravention of a requirement under this Act with respect to a retirement home may require the Complaints Review Officer to review the complaint if, (a) the Registrar has considered the merits of the complaint; (b) the Registrar has notified the complainant in writing that the Registrar will be taking no further action in respect of the complaint; and (c) the Officer has not previously reviewed the complaint.  2010, c. 11, s. 88 (1). Interpretation, previously reviewed (2) For the purpose of clause (1) (c), a complaint that the Complaints Review Officer refers back to the Registrar for further consideration under subsection (7) or (8) shall not be considered to have been previously reviewed by the Officer.  2010, c. 11, s. 88 (2). When and how to require review (3) To require a review by the Complaints Review Officer under this section, a complainant shall give the Officer and the Registrar a written request for review within 60 days after the day the Registrar notifies the complainant in writing that the Registrar will be taking no further action in respect of the complaint.  2010, c. 11, s. 88 (3). Notice to licensee (4) Upon receiving a request under subsection (3), the Registrar shall give written notice of the request to the licensee of the retirement home that is the subject of the complaint.  2010, c. 11, s. 88 (4). Review (5) Upon receiving a request under subsection (3), the Complaints Review Officer shall promptly review the complaint.  2010, c. 11, s. 88 (5). Process (6) The Complaints Review Officer may develop his or her own process for reviewing complaints that have been referred to him or her under this section, as long as the process does not conflict with this section.  2010, c. 11, s. 88 (6). Access to information (7) If the Complaints Review Officer is reviewing a complaint under subsection (5), the Registrar, at the request of the Officer, shall provide the Officer with, (a) all information in the records of the Registrar respecting the retirement home that is the subject of the complaint and its licensee; and (b) all other information within the knowledge of the Registrar respecting the subject matter of the complaint.  2010, c. 11, s. 88 (7). Fresh information (8) If, when reviewing a complaint under subsection (5), the Complaints Review Officer obtains information about the retirement home that is the subject of the complaint or its licensee that was not known to the Registrar when the Registrar considered the merits of the complaint and that is, in the opinion of the Officer, significant, the Officer shall refer the complaint, together with the information, back to the Registrar for further consideration.  2010, c. 11, s. 88 (8). Disposition of complaint (9) After reviewing a complaint under subsection (5), the Complaints Review Officer shall, (a) if satisfied that the Registrar’s consideration of the complaint and his or her decision to take no further action in respect of the complaint are reasonable, so notify the complainant and the Registrar in writing; or (b) if not satisfied that the Registrar’s consideration of the complaint and his or her decision to take no further action in respect of the complaint are reasonable, (i) refer the complaint back to the Registrar with a recommendation that the Registrar take further action in respect of the complaint, and (ii) so notify the complainant in writing.  2010, c. 11, s. 88 (9). Notice to licensee (10) The Complaints Review Officer shall give written notice of his or her decision under subsection (9) to the licensee of the retirement home that is the subject of the complaint.  2010, c. 11, s. 88 (10). Decision final (11) A decision of the Complaints Review Officer under subsection (9) is final and is not subject to appeal.  2010, c. 11, s. 88 (11). Orders of the Registrar