13. (1) Every registration expires on the date shown on the certificate of registration unless an application for renewal of registration in a form approved by the Registrar, together with the fee established by the Minister, is filed with the Registrar prior to the date of expiry.  R.R.O. 1990, Reg. 74, s. 13 (1); O. Reg. 309/14, s. 4 (1); O. Reg. 460/17, s. 4 (1). (2) Every applicant for registration shall state in the application an address for service in Ontario.  R.R.O. 1990, Reg. 74, s. 13 (2). (3) A collection agency shall not operate any branch office unless such branch office is authorized by the registration.  R.R.O. 1990, Reg. 74, s. 13 (3). (4) Every applicant for registration as a collection agency shall file with the Registrar copies of all forms and form letters that it proposes to use in dealing with debtors, as well as copies of forms of agreement that it proposes to use in its dealings with persons for whom it acts or proposes to act.  R.R.O. 1990, Reg. 74, s. 13 (4). (5) Where an applicant for registration is a corporation, a copy of a current financial statement prepared by a person licensed under the Public Accounting Act, 2004, or where the corporation is recently incorporated or is a sole proprietorship or partnership, an opening financial statement prepared by a person licensed under the Public Accounting Act, 2004 shall be attached to the application.  R.R.O. 1990, Reg. 74, s. 13 (5); O. Reg. 24/08, s. 3. (6) A copy of the current financial statement prepared by a person licensed under the Public Accounting Act, 2004 shall be attached to the application for renewal referred to in subsection (1).  R.R.O. 1990, Reg. 74, s. 13 (6); O. Reg. 24/08, s. 3. (7) A registration of a collection agency is not transferable.  R.R.O. 1990, Reg. 74, s. 13 (7). (8), (9) Revoked: O. Reg. 460/17, s. 4 (2). (10) Every person registered as a collection agency shall operate from a permanent place of business in Ontario that is not a dwelling and that shall be open during normal business hours. O. Reg. 309/14, s. 4 (3). (10.1) Every collection agency shall maintain a working toll-free telephone number. O. Reg. 460/17, s. 4 (3). (10.2) Upon the request of a debtor, a collection agency shall provide to the debtor a breakdown of the current amount owing under the debt. O. Reg. 460/17, s. 4 (3). (11) The Registrar may require further information or material to be submitted by any applicant or any registered person within a specific time limit and may require verification by affidavit or otherwise of any information or material then or previously submitted.  R.R.O. 1990, Reg. 74, s. 13 (11). (12) Every collection agency or branch thereof shall keep on its premises proper records and books of accounts showing money received and money paid out and such books shall include a receipts journal, disbursements journal, general journal, clients’ ledger, general ledger and such additional records as the Registrar considers necessary in accordance with accepted principles of double entry bookkeeping.  R.R.O. 1990, Reg. 74, s. 13 (12). (12.1) Every collection agency or branch thereof shall maintain and store the records of its activities conducted under the Act separate from the records it maintains with respect to any other activities. O. Reg. 460/17, s. 4 (4). (13) An entry in a record book of account kept under subsection (12) shall be retained for a period of six years from the date of the entry.  R.R.O. 1990, Reg. 74, s. 13 (13). (14) Every person registered as a collection agency that collects debts for a creditor that  exercises control directly or indirectly over the collection agency shall disclose in all correspondence and communications the full name of the creditor and an itemized breakdown of each account in arrears owing to the creditor. O. Reg. 460/17, s. 4 (5). (14.1) Every person registered as a collection agency that collects debts for itself as a creditor shall disclose its full name in all correspondence and communications. O. Reg. 460/17, s. 4 (5). (15) No person who is registered as a collection agency shall engage directly or indirectly in the business of lending money, whether as principal or as agent, except to the extent the person has purchased a debt and is renegotiating terms for the payment of that debt. O. Reg. 460/17, s. 4 (5). (15.1) For the purposes of subsection (15) the renegotiation of terms for the payment of a debt with a debtor does not include the extension of additional credit to the debtor. O. Reg. 460/17, s. 4 (5). (16) Revoked: O. Reg. 460/17, s. 4 (5).