Contract requirements
 7. (1) A contract must contain the following, be clearly legible and, except for the information to be added at the time the contract is entered into, must be in a typeface having a font size of at least 12: 1.  The name, business address and telephone number of the supplier and any fax number, website address, e-mail address and toll-free telephone number for the supplier. 2.  The number of the supplier’s licence issued under the Ontario Energy Board Act, 1998. 3.  If the contract is entered into with the consumer in person, the name of the person who negotiated and signed the contract on behalf of the supplier. 4.  In printed letters, the consumer’s name, the address to which the electricity or gas is to be provided and, if it is different, the account holder’s name and mailing address. 5.  The date on which the contract is entered into, the length of time during which electricity or gas is to be provided pursuant to the contract, the date that the provision of electricity or gas is intended to start under the contract and a description of any circumstances that may prevent the provision of electricity or gas from starting on that date. 6.  The contract price for the electricity or gas, or the method of calculating it, and, if any additional energy charges are payable by the consumer for the supply or delivery of the electricity or gas, a statement describing the categories of the additional energy charges and indicating to whom they are payable. 6.1  If the supplier is entering into an associated agreement with the consumer, a statement that the contract price does not include any additional charges related to the installation, leasing, rental, maintenance or removal of equipment, systems or technology the supplier is providing to the consumer under the associated agreement. 7.  The terms of payment for the electricity or gas, including the terms relating to any deposit, late payment or other charges, interest or penalties that may be payable under the contract. 8.  A statement that the consumer has the right under the Act to cancel the contract without cost or penalty up to 10 days after the consumer acknowledges receipt or is deemed to acknowledge receipt of a text-based copy of the contract. 9.  A statement that if the consumer cancels the contract within that 10-day period, the consumer is entitled to a full refund of all amounts paid under the contract. 10.  A statement, i.  that the consumer may cancel the contract without cost or penalty up to 30 days after receiving the second bill under the contract, and ii.  if the supplier is a third party generator, that the cancellation right referred to in subparagraph i may give rise to penalties or other charges payable under or in respect of any associated agreement. 11.  A statement that nothing in the contract negates or varies the consumer’s rights to cancel the contract under and in accordance with the Act and this Part. 12.  A statement that if the consumer permanently moves out of the premises to which the electricity or gas is provided under the contract, the consumer may, without cost or penalty, cancel the contract. 12.1  Despite paragraph 12, if the supplier is a third party generator, a statement that if the consumer permanently moves out of the premises to which electricity is provided under the contract, the consumer may be liable for the penalties or other charges set out in an associated agreement for the removal of the equipment, systems or technology comprising the associated renewable energy generation facility that the supplier provided to the consumer under the associated agreement. 13.  A description of any other circumstances in which the consumer or the supplier is entitled to cancel the contract with or without notice or cost or penalty, the length of any notice period, the manner in which notice can be given and the amount of any cost or penalty. 14.  Information about whether the contract may be assigned by either the supplier or the consumer and any provisions relating to the assignment. 15.  If the contract is for the provision of electricity and provides for the assignment of any rebate to which the consumer is entitled to another person, a statement informing the consumer that he or she will not receive the rebate. 16.  A description of how the consumer may contact the supplier to make a complaint, request information or renew, extend the term of or cancel the contract. 17.  Except as otherwise provided in section 9, the signature and printed name of the consumer, or the account holder’s agent signing the contract on behalf of the consumer, and of the person signing the contract on behalf of the supplier, at the bottom of the contract and before the acknowledgment described in paragraph 18. 18.  Except as otherwise provided in section 9, following the signatures referred to in paragraph 17, an acknowledgment to be signed and dated by the consumer or account holder’s agent that he or she has received a text-based copy of the contract.  O. Reg. 389/10, s. 7 (1); O. Reg. 241/16, s. 4; O. Reg. 387/22, s. 4 (1-3). (2) For the purposes of subsection 12 (3) of the Act, a contract must not contain any provision or be accompanied by any document, (a)  that purports to negate or vary any of the consumer’s rights under any Act or regulation or under any code, order or rule issued or made by the Board; (b)  that falsely represents that the supplier is relieved from the requirement to comply with any provision of any Act or regulation or any code, order or rule issued or made by the Board.  O. Reg. 389/10, s. 7 (2). (3) A provision of a contract or document that is prohibited under subsection (2) is void and, in the case of a contract, is severable from the contract and shall not be evidence of circumstances showing an intent that a deemed or implied warranty or condition does not apply.  O. Reg. 389/10, s. 7 (3). (4) If a contract is in a language other than English, the contract is deemed to be void if it does not comply with the requirements of the Act, this Part or any applicable code, order or rule issued or made by the Board by reason that the wording is inaccurate, incomplete, unclear or capable of more than one meaning.  O. Reg. 389/10, s. 7 (4). (5) A contract must not provide for the provision to a consumer of the equipment, systems or technology that comprise a renewable energy generation facility. O. Reg. 387/22, s. 4 (4).