Conditions for renewals and extensions of contracts
 15. (1) A contract may be renewed or the term of the contract may be extended only if,  (a)  the contract permits the renewal or permits the term of the contract to be extended as proposed by the supplier; (b)  the supplier sends to the consumer, not more than 120 days and not less than 60 days before the current term of the contract expires, (i)  a text-based copy of the proposed renewed or extended contract, (ii)  two copies of a text-based disclosure statement and price comparison that complies with section 8, and (iii)  two copies of a text-based renewal or extension form that complies with subsection (2); (c)  the requirements of the Act, this Part and any applicable code, order or rule issued or made by the Board are satisfied; (d)  the contract is renewed or the term of the contract is extended without any changes other than, (i)  the change to the termination date, (ii)  any change in the contract price or method of calculating the contract price, and (iii)  any changes necessary for the purposes of compliance with the Act, the regulations and any applicable code, order or rule issued or made by the Board; (e)  the contract price and method of calculating the contract price, after any change referred to in subclause (d) (ii) will apply throughout the term of the renewed contract or extended term of the contract; and (f)  the contract as renewed or extended is in compliance with the Act, this Part and any applicable code, order or rule issued or made by the Board.  O. Reg. 389/10, s. 15 (1). (2) For the purposes of subclause (1) (b) (iii), a renewal or extension form must be in a clearly legible typeface having a font size of at least 12 and satisfy the following requirements: 1.  It must clearly indicate that the supplier is offering to renew the contract or extend the term of the contract and must clearly describe any change to the contract that the supplier is proposing to make under each renewal or extension option offered by the supplier. 2.  Revoked: O. Reg. 241/16, s. 8 (1). 3.  It must contain a clearly indicated place for the consumer to sign if the consumer does not wish to renew or extend the contract. 4.  The renewal or extension form must clearly indicate that the contract will be renewed or the term of the contract extended if, i.  the consumer, A.  clearly marks on the form the renewal or extension option he or she has chosen, B.  acknowledges having read and understood the disclosure statement and price comparison applicable to the renewal or extension option he or she has chosen by signing the appropriate acknowledgements on the disclosure statement and price comparison, C.  signs one copy of the form to indicate that he or she agrees with the terms of the renewal or extension option he or she has chosen, and D.  returns the signed copies of the form, disclosure statement and price comparison to the supplier, or ii.  the consumer renews or extends the term of the contract by telephone in accordance with subsection (4). 5.  Revoked: O. Reg. 241/16, s. 8 (2). 6.  It must contain the consumer’s name, in printed letters, where he or she is to sign at the end of the acknowledgement referred to in subparagraph 4 i and at the end of the form. 7.  It must contain the toll-free telephone number, if any, for the supplier.  O. Reg. 389/10, s. 15 (2); O. Reg. 241/16, s. 8 (1, 2). (3) A contract is renewed or its term extended only if the consumer takes the action described in subparagraph 4 i or ii of subsection (2). O. Reg. 241/16, s. 8 (3). (4) A contract may be renewed or extended by telephone only if, (a)  the consumer advises the supplier by telephone that he or she, (i)  has received the renewal or extension form, the disclosure statement and the price comparison, and (ii)  indicates which renewal or extension option the consumer accepts; (b)  the supplier records the telephone call with the consumer; and (c)  the supplier complies with any applicable code, order or rule issued or made by the Board relating to the renewal or extension and the telephone call is conducted by the supplier in accordance with any applicable code, order or rule of the Board.  O. Reg. 389/10, s. 15 (4). (5) For the purposes of this section, (a)  if a consumer has indicated to the supplier that he or she wishes to communicate with the supplier by e-mail, the supplier may electronically send the material described in clause (1) (b) to the consumer at the most recent e-mail address provided by the consumer; and (b)  a consumer may take the action described in subparagraph 4 i of subsection (2) to renew or extend the term of a contract or to indicate he or she does not wish to renew or extend the contract, (i)  by taking the equivalent action through the supplier’s website, if the supplier posts the material described in clause (1) (b) and the renewal or extension form on its website, or (ii)  by using e-mail to return the signed renewal or extension form to the supplier or to advise the supplier that he or she does not wish to renew or extend the contract.  O. Reg. 389/10, s. 15 (5). 16. Revoked: O. Reg. 241/16, s. 9.