32.
 32. (1) A person who intends to apply for one or more benefits described in this Regulation shall notify the insurer of his or her intention no later than the seventh day after the circumstances arose that give rise to the entitlement to the benefit, or as soon as practicable after that day.  O. Reg. 34/10, s. 32 (1). (2) The insurer shall promptly provide the person with, (a)  the appropriate application forms; (b)  a written explanation of the benefits available; (c)  information to assist the person in applying for benefits; and (d)  information on the election relating to income replacement, non-earner and caregiver benefits, if applicable.  O. Reg. 34/10, s. 32 (2). (3) If an insurer that is subject to a Guideline referred to in subsection 64 (7) determines, acting reasonably, that there is a likelihood that the person may, in connection with the accident, deliver one or more documents referred to in that subsection, the insurer shall provide the following information to the central processing agency referred to in that subsection: 1.  The name, address, gender and date of birth of the person. 2.  The date of the accident. 3.  Particulars of the automobile insurance policy under which the person asserts he or she is entitled to a benefit or benefits, including, i.  the name of the insurer, ii.  the policy number, and iii.  the name of the person to whom the policy was issued. 4.  The claim number assigned by the insurer. 5.  Any other information reasonably required by the central processing agency to enable it to carry out its obligations to the insurer under this Regulation.  O. Reg. 34/10, s. 32 (3). (4) An insurer’s obligation to provide the information referred to in subsection (3) may be discharged by, (a)  providing the information to the central processing agency; or (b)  confirming, correcting or supplementing the information previously provided to the central processing agency.  O. Reg. 34/10, s. 32 (4). (5) The applicant shall submit a completed and signed application for benefits to the insurer within 30 days after receiving the application forms.  O. Reg. 34/10, s. 32 (5). (6) If an insurer receives an incomplete or unsigned application, the insurer shall notify the applicant within 10 business days after receiving the application and shall advise the applicant of the missing information that is required or that the applicant’s signature is missing, as appropriate.  O. Reg. 34/10, s. 32 (6). (7) The insurer shall not give a notice under subsection (6) unless, (a)  the insurer, after a reasonable review of the incomplete application, is unable to determine, without the missing information, whether a benefit is payable; or (b)  the application has not been signed by the applicant.  O. Reg. 34/10, s. 32 (7). (8) If subsection (6) applies in respect of an incomplete application, no benefit is payable before the applicant provides the missing information or signs the application, as the case may be.  O. Reg. 34/10, s. 32 (8). (9) If an applicant is required by an insurer to submit an additional application in respect of a benefit that the applicant is receiving or may be eligible to receive, the applicant shall submit the additional application to the insurer within 30 days after receiving the additional application forms from the insurer.  O. Reg. 34/10, s. 32 (9). (10) Despite any shorter time limit in this Regulation, if an applicant fails without a reasonable explanation to notify an insurer under subsection (1) within the time required under that subsection, the insurer may delay determining if the applicant is entitled to a benefit and may delay paying the benefit until the later of, (a)  45 days after the day the insurer receives the completed and signed application; or (b)  10 business days after the day the applicant complies with any request made by the insurer under subsection 33 (1) or (2).  O. Reg. 34/10, s. 32 (10).