Professional misconduct
 8. For the purposes of subsection 16 (2) of the Act, professional misconduct of a funeral director includes,  (a) an act or omission inconsistent with the Act, any predecessor of the Act, the Funeral, Burial and Cremation Services Act, 2002 or the regulations made under any of those Acts; (b) failing to respect the confidentiality of information concerning a client except with the consent of the client or the client’s personal representative unless required to do so by law; (c) charging fees that are excessive in relation to the funeral services, funeral supplies or transfer services requested, performed or provided; (d) submitting a false or misleading account; (e) making or promising any benefit to a third party for procuring patronage; (f) accepting any commission or benefit, including a benefit to which a third party may be entitled, without making disclosure as required under the Funeral, Burial and Cremation Services Act, 2002 and the regulations made under that Act; (g) charging fees for funeral supplies not purchased from the funeral establishment of the funeral director; (h) submitting an account before making a contract in accordance with any predecessor of the Act or with the Funeral, Burial and Cremation Services Act, 2002, as applicable; (i) charging interest on an account without notifying the client of the terms of interest before making a contract, excluding interest granted by the judgment of a court; (j) selling or attempting to sell an account to a third party within thirty days of signing a contract for that account, except upon the sale of a funeral establishment and excluding an agent retained to collect unpaid accounts; (k) failing to carry out the terms of a contract; (l) counselling or assisting any person to contravene the Act, any predecessor of the Act, the Funeral, Burial and Cremation Services Act, 2002 or the regulations under any of those Acts; (m) acting or holding itself out as a funeral director using any name other than the name shown on the licence; (n) being the person in charge of the day-to-day operations of the business of a funeral establishment operator, that operates or holds itself out as a funeral establishment using any name other than the name shown on the licence; (o) signing or issuing a certificate, report or other document that contains a statement the funeral director knows or ought to know is false, misleading or otherwise improper; (p) requiring, without reasonable grounds, that a person purchase specific funeral services, funeral supplies or transfer services as a condition of obtaining funeral services, funeral supplies or transfer services; (q) refusing services to any person, except where a funeral director has reasonable grounds to refuse the services and is willing to provide a reasonable alternative; (r) embalming a body without specific instructions from the purchaser of the service or the beneficiary’s personal representative; (s) failing to reply within a reasonable time to a written inquiry received from the Registrar; (t) engaging in the practice of funeral directing while impaired by alcohol or a drug; and (u) acting in a manner relevant to the practice of funeral directing that, having regard to the circumstances, would reasonably be regarded as unprofessional conduct.  O. Reg. 32/11, s. 8.