General requirements
 121. (1) This section applies to every contract for the provision of licensed supplies or services.  O. Reg. 30/11, s. 121 (1). (2) The contract shall be written in plain language and legibly printed in 10 point or larger type.  O. Reg. 30/11, s. 121 (2). (3) The contract shall contain the following: 1. A unique identification number or code which is sequential. 2. The date of the contract. 3. The name, address and telephone number of each party to the contract, the operator’s business name, if different, and the operator’s licence number. 4. The name and address of each recipient if different from the purchaser for whom licensed supplies or services are to be provided under the contract and the date of birth or age of each recipient, if known. 5. The name of the individual who negotiated the contract on behalf of the operator and, if the individual is licensed under the Act, his or her licence number. 6. A description of all supplies and services to be provided under the contract and the corresponding price, which description is sufficiently detailed to permit identification of the supplies and services, including details of any customization, model and other identification that refer to any specific licensed supplies. 7. A description of when, under what circumstances and in what manner the supplies or services will be provided. 8. If applicable, the address or location of where the supplies or services are to be provided. 9. A statement setting out, i. the consideration and benefits, if any, that are due to the operator or another person by reason of recommendations made to the purchaser with respect to particular supplies or services for which the purchaser will contract with a third party, and ii. the name of every person from whom the operator or another person is entitled to receive the consideration and benefits mentioned in subparagraph i. 10. The total price payable under the contract, including all taxes and any payments to be made by the operator in connection with or under the contract for which the purchaser is required under the contract to reimburse the operator and less any discount allowed to the purchaser. 11. The amount, if any, paid on signing the contract and, if payments under the contract are to be made over time or in instalments, a payment schedule setting out when payments are due, the amount or method of calculating the amount of each payment and the amount or method of calculating the amount of any financing charges and discounts. 12. A statement of the rate of interest or method of calculating the rate of interest and any other amounts and the method of calculating the other amounts charged by the operator on late or deficient payments under the contract and a description of the rights and duties of the purchaser and the operator relating to the cancellation of the contract for non-payment. 13. The terms of any warranties applicable to the supplies or services offered by the operator and information on whether the warranties survive completion of the contract. 14. The undertaking of the operator that if, after making reasonable efforts to obtain a licensed supply or service agreed to under the contract, the operator needs to substitute a different supply or service for the one agreed to in the contract, the operator, i. shall inform the purchaser of the proposed substitution, and whether the substitution is of equal or greater value than the original supply or service, ii. shall inform the purchaser of the purchaser’s cancellation rights and determine if the purchaser wishes to cancel the contract, and iii. shall not increase the purchase price as a result of the substitution, if the purchaser does not cancel the contract. 15. The name of any person other than the purchaser who may cancel the contract and the circumstances under which the person may do so. 16. The name of every person other than the purchaser who is entitled to receive a refund or payment under the contract that would otherwise be payable to the purchaser and the circumstances under which the refund or payment is to be made to that person. 17. The manner in which the amount of any refund or payment to the purchaser is to be determined and the reason for and amount of any deduction that may be made in calculating the amount of a refund or payment. 18. All cancellation, refund and return policies of the operator that are in addition to the rights of purchasers under the Act.  O. Reg. 30/11, s. 121 (3). (4) If the parties to a contract agree that certain supplies or services that the operator has not contracted to provide will be provided by another supplier, the contract between the parties shall contain, (a) a description of the supplies and services the operator will arrange to obtain from other suppliers; (b) the acknowledgement of the parties that the operator is acting on behalf of and only as agent for the purchaser in obtaining supplies or services from another supplier; (c) an estimate of the anticipated price for the supplies or services; (d) the purchaser’s acknowledgement and agreement that the purchaser is liable to pay and will pay the supplier directly for the supplies or services at the price in effect at the time the supplies or services are provided; and (e) the undertaking of the purchaser to save the operator harmless from any claims by the other supplier for payment for the supplies or services.  O. Reg. 30/11, s. 121 (4). (5) The contract shall disclose which, if any, licensed supply to be provided under the contract was previously used.  O. Reg. 30/11, s. 121 (5). (6) If the licensed supplies or services are to be provided under the contract as a package, the contract shall set out, (a) the package price; (b) the price at which each supply and service would be sold if it were sold separately and not as part of the package; (c) the total price that would have been payable under the contract using the prices mentioned in clause (b); and (d) the amount, if any, saved by the purchaser by purchasing the supplies and services as a package.  O. Reg. 30/11, s. 121 (6). (7) If any licensed supplies to be provided under the contract are to be placed in storage so that the supply is being treated as delivered at the time of storage, the contract shall include, (a) the purchaser’s agreement to the operator’s storing or arranging the storage of the supply; (b) the purchaser’s agreement to treat the supply, for the purposes of section 44 of the Act and section 81 of this Regulation, as being provided at the time the supply is placed in storage; and (c) a statement that the purchaser’s agreement to place the supply in storage affects the cancellation rights and refund entitlements of the purchaser, including how the rights are affected.  O. Reg. 30/11, s. 121 (7). Specific Contracts