Policies and procedures on abuse prevention and reporting 
8. (1) In addressing quality assurance measures respecting abuse prevention and reporting, each service agency shall include the following in its policies and procedures: 1. The documentation and reporting of any alleged, suspected or witnessed incidents of abuse of persons with developmental disabilities. 2. The manner of supporting a person with a developmental disability, where abuse of that person has been alleged, suspected or witnessed. 3. The manner of dealing with service agency staff members and volunteers who have abused or are alleged to have abused persons with developmental disabilities. O. Reg. 299/10, s. 8 (1). (2) In addressing quality assurance measures respecting abuse prevention and reporting, each service agency shall, (a) provide, (i) mandatory training on abuse prevention, identification and reporting to all of its staff members and volunteers who have direct contact with persons with developmental disabilities who are receiving services and supports, and (ii) a refresher course on the matters referred to in subclause (i) every year thereafter; (b) provide a mandatory orientation to all new members of the board of directors on the agency’s policies and procedures on abuse prevention, identification and reporting and a refresher on the policies and procedures every year thereafter; (c) provide mandatory education and awareness-building on abuse prevention and reporting to persons with a developmental disability receiving services and supports from the service agency in a language and manner that is appropriate to the capacity of the person with a developmental disability when the person begins to receive services and supports from the service agency and every year thereafter; and (d) conduct a mandatory review of its policies and procedures on the prevention, identification and reporting of abuse annually and update the polices and procedures as determined by the review. O. Reg. 299/10, s. 8 (2). (3) A service agency’s policies and procedures on abuse shall promote zero tolerance toward all forms of abuse. O. Reg. 299/10, s. 8 (3). (4) Where a service agency suspects any alleged, suspected or witnessed incidents of abuse of a person with a developmental disability may constitute a criminal offence, (a) the service agency shall immediately report to the police the alleged, suspected or witnessed incident of abuse; and (b) the service agency shall not initiate an internal investigation before the police have completed their investigation. O. Reg. 299/10, s. 8 (4). (5) A service agency shall, (a) complete a review of its policies and procedures to promote zero tolerance of abuse of persons with developmental disabilities at least once a year; (b) assess whether changes to its policies and procedures may be necessary to prevent occurrences of abuse; and (c) promptly implement the changes that are determined to be necessary as a result of the review. O. Reg. 299/10, s. 8 (5). (6) A service agency shall prepare a written record of its review of its policies and procedures to promote zero tolerance of abuse and of any changes to the policies and procedures that are determined to be necessary as a result of the review. O. Reg. 299/10, s. 8 (6).