Resolution
 4. (1) In this section, “alternative dispute resolution process” includes mediation, conciliation, negotiation or any other means of facilitating the resolution of issues in dispute.  O. Reg. 263/09, s. 4 (1). (2) Every chief of police shall attempt to resolve a local complaint accepted by him or her under section 3 in accordance with this section.  O. Reg. 263/09, s. 4 (2). (3) In order to attempt to resolve a local complaint, the chief of police may discuss the matter with the complainant or otherwise communicate with the complainant in a mutually agreed upon manner respecting the matter.  O. Reg. 263/09, s. 4 (3). (4) If the local complaint is in respect of the conduct of a police officer, the chief of police may do one or more of the following: 1. Discuss the matter with the police officer or otherwise communicate with the police officer respecting the matter and inform the complainant of the results of the discussion or communication. 2. Facilitate discussion or other communication between the complainant and the police officer and, if appropriate, any other member or employee of the police force. 3. Facilitate the making of an apology by the police officer to the complainant. 4. With the consent of the complainant, the police officer and the Independent Police Review Director, refer the complainant and the police officer to an alternative dispute resolution process.  O. Reg. 263/09, s. 4 (4). (5) The following rules apply if the chief of police refers the complainant and the police officer to an alternative dispute resolution process: 1. The person selected or appointed to facilitate the alternative dispute resolution process shall not be a member or employee of any police force. 2. All communications at an alternative dispute resolution process and the facilitator’s notes and records shall remain confidential and are deemed to have been made without prejudice to the complainant and the police officer in the process.  O. Reg. 263/09, s. 4 (5). (6) If the local complaint is in respect of a policy or service, the following rules apply: 1. If the complaint is in respect of a policy or service provided by a municipal police force, the chief of police shall notify the board about the matter. 2. If the complaint is dealt with by a delegate, the delegate may notify the chief of police about the matter and inform the complainant of the results of the notification. 3. If the complaint affects or relates to a policy of or service provided by another police force, the chief of police of that police force may be notified about the matter and the complainant informed of the results of the notification.  O. Reg. 263/09, s. 4 (6). (7) If at any time while attempting to resolve a local complaint in accordance with this section the chief of police determines that the complainant has made a Part V complaint in respect of the matter that is the subject of the local complaint, the chief of police shall cease dealing with the complaint.  O. Reg. 263/09, s. 4 (7). (8) If at any time while attempting to resolve a local complaint in accordance with this section the chief of police determines that the complaint meets any of the criteria set out in subsection 3 (4), the chief of police shall, (a) cease dealing with the complaint; and (b) request that the complainant make a Part V complaint respecting the matter.  O. Reg. 263/09, s. 4 (8). (9) The chief of police may consult the Independent Police Review Director before making a determination under subsection (7) or (8).  O. Reg. 263/09, s. 4 (9). (10) If a chief of police ceases to deal with a complaint under subsection (7) or (8), he or she shall provide written notice of the fact, with reasons, to the complainant, to the Independent Police Review Director and, in the case of a complaint respecting the conduct of a police officer, to the police officer.  O. Reg. 263/09, s. 4 (10). (11) In the case of a local complaint respecting the conduct of a police officer other than the chief of police or deputy chief of police of the police force, if the complainant refuses a request under clause (8) (b) to make a Part V complaint respecting the matter, the chief of police shall make an internal complaint respecting the matter under subsection 76 (1) of the Act.  O. Reg. 263/09, s. 4 (11).