Statements, invoices and receipts
 38. (1) After selling travel services to a customer, a travel agent shall promptly provide the customer with a statement, invoice or receipt that meets the requirements of subsection (3) and sets out, (a)  the name and address of the customer who purchased the travel services and the name, if known, of each person on whose behalf the payment is made; (b)  the date of the booking and the date of the first payment; (c)  the amount of the payment, indicating whether it is full or partial payment, the amount of any balance owing, if known, and the date when it is to be paid; (d)  any fees, levies, service charges, surcharges, taxes or other charges, and whether those amounts are refundable or non-refundable; (e)  the total price of the travel services; (f)  the name under which the travel agent carries on business, the travel agent’s telephone number and registration number, the address of the travel agent’s place of business, and information respecting other ways, if any, that the customer may contact the travel agent, such as the travel agent’s fax and e-mail address; (g)  a fair and accurate description of the travel services contracted for, including the destination, the departure date and the name of the persons who will provide the travel services; (h)  a statement whether or not the customer has purchased trip cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent sells those types of insurance; (h.1)  a statement whether the customer was advised of the availability of trip cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent does not sell those types of insurance; (i)  whether the contract permits price increases; (j)  if the contract permits price increases, (i)  a statement that no price increases are permitted after the customer has paid in full, and (ii)  a statement that if the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 per cent, the customer has the right to cancel the contract and obtain a full refund; (k)  the information given to the customer under clause 36 (e); and (l)  the name of the travel counsellor who made the booking and accepted the first payment.  O. Reg. 26/05, s. 38 (1); O. Reg. 278/07, s. 5; O. Reg. 161/10, s. 8. (2) Every travel wholesaler shall promptly provide to each travel agent through whom the travel wholesaler sells a travel service a statement, invoice or receipt that meets the requirements of subsection (3) and sets out, (a)  the name and address of the travel agent through whom the travel wholesaler is selling the travel service; (b)  the terms of payment and the amount paid; (c)  the name of each customer and, if known, each other person for whom the travel service is being purchased; and (d)  the destination of each customer and other person and, if relevant, the date of departure.  O. Reg. 26/05, s. 38 (2). (3) A statement, invoice or receipt referred to in subsection (1) or (2) shall, (a)  if it is prepared manually, be consecutively pre-numbered; (b)  if it is prepared by computer, be assigned a unique identifier.  O. Reg. 26/05, s. 38 (3).