Information to be included in contracts
7. (1) For the purpose of clause 88.10 (1) (a) of the Act, a contract must contain the following information: 1. The consumer’s name and address. 2. The name, business address, telephone number and, if any, fax number, website address, e-mail address and toll-free telephone number of the retailer of electricity or gas marketer. 3. The number of the electricity retailer’s licence or gas marketer’s licence issued under the Act to the retailer of electricity or gas marketer. 4. The name of the person who signed the contract on behalf of the retailer of electricity or gas marketer. 5. The date on which the parties to the contract entered into it. 6. The date that the provision of electricity or gas is intended to start under the contract and a description of any circumstances that may prevent electricity or gas from being provided on that date. 7. A statement, in not less than 12 point bold type, that the contract ceases to have effect unless the retailer of electricity or gas marketer delivers a written copy of the contract to the consumer within 40 days after the consumer signs the contract. 8. A statement, in not less than 12 point bold type, that the contract ceases to have effect unless it is reaffirmed by the consumer in accordance with section 88.9 of the Ontario Energy Board Act, 1998 before the 61st day following the day on which the written copy of the contract is delivered to the consumer, unless subsections 88.9 (3) to (6) and clauses 88.9 (10) (b) and (c) of the Act do not apply to the contract pursuant to subsection 88.9 (16) of the Act. 9. A statement, in not less than 12 point bold type, that the consumer has the right set out in subsection 88.10 (2) of the Ontario Energy Board Act, 1998 to cancel the contract within one year of entering into the contract if the contract does not meet the requirements referred to in subsection 88.10 (1) of the Act. 10. The heading “Consumer’s Rights” in not less than 12 point bold underlined type preceding the statements described in paragraphs 7, 8 and 9. 11. A statement that the consumer is contracting with a retailer of electricity or gas marketer, not the consumer’s local electricity distributor or local gas distributor. 12. In the case of a contract for the provision of gas, a statement of the price to be paid under the contract for the provision of gas, expressed per cubic metre of gas. 12.1 In the case of a contract for the provision of electricity, i. a statement, in not less than 12 point bold type, of, A. the price to be paid under the contract for the provision of electricity, expressed per kilowatt hour of electricity, and B. the price that would be payable by the consumer if the consumer does not enter into the contract but purchases electricity directly from the consumer’s local electricity distributor, expressed per kilowatt hour of electricity, and ii. a statement, immediately adjacent to the information referred to in subparagraph i, that is signed by the consumer and indicates that the consumer acknowledges having read the information referred to in subparagraph i. 13. The terms of payment that the contract requires, including the terms relating to any deposit, any late payment charges and any other charges or penalties payable under the contract. 14. A statement that the price for the provision of electricity or gas set out in the contract is the price for electricity or gas only and does not include regulated transmission, distribution and other charges that will be charged by the consumer’s local electricity distributor or local gas distributor. 15. The circumstances in which the contract may be terminated by the consumer or by the retailer of electricity or gas marketer, and the address or fax number to which a consumer may send a notice of termination. 16. Whether or not the contract may be assigned by the retailer of electricity or gas marketer, and any terms or conditions relating to such an assignment. 17. Whether or not the contract applies only to specified premises and any terms or conditions relating to making the contract applicable to other premises. 18. If a contract for the provision of electricity contains a term assigning a rebate to which the consumer is entitled to another person, a statement in not less than 12 point bold type informing the consumer that the consumer will not receive the rebate. 19. A description of how to make a complaint to or ask a question of the retailer of electricity or gas marketer. 20. A description of how to contact the Ontario Energy Board’s Customer Service Centre. 21. The signatures of the parties to the contract. O. Reg. 200/02, s. 7 (1); O. Reg. 340/02, s. 3; O. Reg. 330/03, s. 3. (2) The information required by subsection (1) shall be contained in the contract in not less than 10 point type, unless subsection (1) provides otherwise. O. Reg. 200/02, s. 7 (2). (3) In the event of a conflict, this section prevails over any code governing the conduct of a retailer of electricity made by the Board or any rules that apply to gas marketing made by the Board under clause 44 (1) (c) of the Act. O. Reg. 200/02, s. 7 (3). (4) This section does not apply to contracts entered into before this section comes into force. O. Reg. 200/02, s. 7 (4).