jswizzle3737/ontario_laws_and_regs huggingface dataset:
Purpose and application
 1. (1) This Regulation establishes the accessibility standards for each of information and communications, employment, transportation, the design of public spaces and customer service. O. Reg. 165/16, s. 1. (2) The requirements in the standards set out in this Regulation are not a replacement or a substitution for the requirements established under the Human Rights Code nor do the standards limit any obligations owed to persons with disabilities under any other legislation.  O. Reg. 191/11, s. 1 (2). (3) Except as otherwise provided in this Regulation, this Regulation applies to the Government of Ontario, the Legislative Assembly, every designated public sector organization and to every other person or organization that provides goods, services or facilities to the public or other third parties and that has at least one employee in Ontario.  O. Reg. 191/11, s. 1 (3).
Definitions
 2. In this Regulation, “accessible formats” may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities; (“format accessible”) “communication supports” may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications; (“aides à la communication”) “designated public sector organization” means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10 (Public Bodies and Commission Public Bodies — Definitions) made under the Public Service of Ontario Act, 2006 or described in Schedule 1 to this Regulation; (“organisation désignée du secteur public”) “Government of Ontario” includes the executive of the government and operational branches, including every ministry of the Government of Ontario and the Office of the Premier; (“gouvernement de l’Ontario”) “large designated public sector organization” means a designated public sector organization with 50 or more employees; (“grande organisation désignée du secteur public”) “large organization” means an organization with 50 or more employees in Ontario, other than the Government of Ontario, the Legislative Assembly or a designated public sector organization; (“grande organisation”) “Legislative Assembly” includes the Office of the Assembly, the offices of members of the Assembly, including their constituency offices and the offices of persons appointed on the address of the Assembly; (“Assemblée législative”) “mobility aid” means a device used to facilitate the transport, in a seated posture, of a person with a disability; (“aide à la mobilité”) “mobility assistive device” means a cane, walker or similar aid; (“appareil ou accessoire fonctionnel de mobilité”) “obligated organization” means the Government of Ontario, the Legislative Assembly, a designated public sector organization, a large organization and a small organization; (“organisation assujettie”) “small designated public sector organization” means a designated public sector organization with at least one but fewer than 50 employees; (“petite organisation désignée du secteur public”) “small organization” means an organization with at least one but fewer than 50 employees in Ontario, other than the Government of Ontario, the Legislative Assembly or a designated public sector organization. (“petite organisation”) O. Reg. 191/11, s. 2; O. Reg. 413/12, s. 2; O. Reg. 165/16, s. 2.
Establishment of accessibility policies
 3. (1) Every obligated organization shall develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements referred to in this Regulation.  O. Reg. 191/11, s. 3 (1). (2) Obligated organizations, other than small organizations, shall include a statement of organizational commitment to meet the accessibility needs of persons with disabilities in a timely manner in their policies.  O. Reg. 191/11, s. 3 (2). (3) Every obligated organization, other than a small organization, shall, (a) prepare one or more documents describing the policies it developed under subsection (1); and (b) make the documents publicly available and, on request, provide them in an accessible format. O. Reg. 165/16, s. 3 (1). (4) Revoked: O. Reg. 165/16, s. 3 (2).
Accessibility plans
 4. (1) The Government of Ontario, Legislative Assembly, designated public sector organizations and large organizations shall, (a) establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation; (b) post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and (c) review and update the accessibility plan at least once every five years.  O. Reg. 191/11, s. 4 (1). (2) The Government of Ontario, Legislative Assembly and designated public sector organizations shall establish, review and update their accessibility plans in consultation with persons with disabilities and if they have established an accessibility advisory committee, they shall consult with the committee.  O. Reg. 191/11, s. 4 (2). (3) The Government of Ontario, Legislative Assembly and designated public sector organizations shall, (a) prepare an annual status report on the progress of measures taken to implement the strategy referenced in clause (1) (a), including steps taken to comply with this Regulation; and (b) post the status report on their website, if any, and provide the report in an accessible format upon request.  O. Reg. 191/11, s. 4 (3); O. Reg. 413/12, s. 3 (1). (3.1) An upper-tier municipality and any lower-tier municipalities that form part of it for municipal purposes may prepare a joint accessibility plan and a joint annual status report. O. Reg. 413/12, s. 3 (2). (3.2) A joint accessibility plan and a joint annual status report prepared in accordance with subsection (3.1) are deemed to be the accessibility plan and annual status report of each municipality to which they apply and subsections (2) and (3) apply, with necessary modifications, where municipalities prepare a joint accessibility plan and a joint annual status report. O. Reg. 413/12, s. 3 (2). (4) Revoked: O. Reg. 165/16, s. 4.
Procuring or acquiring goods, services or facilities
 5. (1) The Government of Ontario, Legislative Assembly and designated public sector organizations shall incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.  O. Reg. 191/11, s. 5 (1); O. Reg. 413/12, s. 4 (1). (2) If the Government of Ontario, Legislative Assembly or a designated public sector organization determines that it is not practicable to incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, it shall provide, upon request, an explanation.  O. Reg. 191/11, s. 5 (2); O. Reg. 413/12, s. 4 (2). (3) Revoked: O. Reg. 165/16, s. 4.
Self-service kiosks
 6. (1) Without limiting the generality of section 5, the Government of Ontario, Legislative Assembly and designated public sector organizations shall incorporate accessibility features when designing, procuring or acquiring self-service kiosks.  O. Reg. 191/11, s. 6 (1). (2) Large organizations and small organizations shall have regard to the accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks.  O. Reg. 191/11, s. 6 (2). (3), (4) Revoked: O. Reg. 165/16, s. 4. (5) In this section, “kiosk” means an interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both.  O. Reg. 191/11, s. 6 (5).
Training
 7. (1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,  (a) all persons who are an employee of, or a volunteer with, the organization; (b) all persons who participate in developing the organization’s policies; and (c) all other persons who provide goods, services or facilities on behalf of the organization.  O. Reg. 191/11, s. 7 (1); O. Reg. 165/16, s. 5 (1). (2) The training on the requirements of the accessibility standards and on the Human Rights Code referred to in subsection (1) shall be appropriate to the duties of the employees, volunteers and other persons.  O. Reg. 191/11, s. 7 (2). (3) Every person referred to in subsection (1) shall be trained as soon as practicable.  O. Reg. 191/11, s. 7 (3). (4) Every obligated organization shall provide training in respect of any changes to the policies described in section 3 on an ongoing basis.  O. Reg. 191/11, s. 7 (4). (5) The Government of Ontario, the Legislative Assembly, every designated public sector organization and every large organization shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.  O. Reg. 191/11, s. 7 (5). (6) Revoked: O. Reg. 165/16, s. 5 (2). 8. Revoked: O. Reg. 165/16, s. 6. Part II   Information and Communications Standards
PART II INFORMATION AND COMMUNICATIONS STANDARDS
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Definitions and exceptions
 9. (1) In this Part, “communications” means the interaction between two or more persons or entities, or any combination of them, where information is provided, sent or received; (“communications”) “conversion ready” means an electronic or digital format that facilitates conversion into an accessible format; (“prêt à être converti”) “information” includes data, facts and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.  (“information”)  O. Reg. 191/11, s. 9 (1). (2) The information and communications standards do not apply to the following: 1. Products and product labels, except as specifically provided by this Part. 2. Unconvertible information or communications. 3. Information that the obligated organization does not control directly or indirectly through a contractual relationship, except as required under sections 15 and 18.  O. Reg. 191/11, s. 9 (2). (3) If an obligated organization determines that information or communications are unconvertible, the organization shall provide the person requesting the information or communication with, (a) an explanation as to why the information or communications are unconvertible; and (b) a summary of the unconvertible information or communications.  O. Reg. 191/11, s. 9 (3). (4) For the purposes of this Part, information or communications are unconvertible if, (a) it is not technically feasible to convert the information or communications; or (b) the technology to convert the information or communications is not readily available.  O. Reg. 191/11, s. 9 (4).
Application
 10. Sections 9, 11, 12 and 13 apply to all obligated organizations.  O. Reg. 191/11, s. 10.
Feedback
 11. (1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.  O. Reg. 191/11, s. 11 (1). (2) The organization shall notify the public about the availability of accessible formats and communications supports with respect to the feedback process. O. Reg. 165/16, s. 7. (3) Nothing in this section detracts from the obligations imposed by section 80.50. O. Reg. 165/16, s. 7. (4) Revoked: O. Reg. 165/16, s. 7.
Accessible formats and communication supports
 12. (1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities,  (a) in a timely manner that takes into account the person’s accessibility needs due to disability; and (b) at a cost that is no more than the regular cost charged to other persons.  O. Reg. 191/11, s. 12 (1). (2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support.  O. Reg. 191/11, s. 12 (2). (3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.  O. Reg. 191/11, s. 12 (3). (4) Every obligated organization that is required to provide accessible formats or accessible formats and communication supports by section 3, 4, 11, 13, 19, 26, 28, 34, 37, 44 or 64 shall meet the requirements of subsections (1) and (2) but shall do so in accordance with the schedule set out in the referenced section and shall do so only to the extent that the requirements in subsections (1) and (2) are applicable to the requirements set out in the referenced section.  O. Reg. 191/11, s. 12 (4). (5) Obligated organizations shall meet the requirements under this section in accordance with the following schedule: 1. For the Government of Ontario and the Legislative Assembly, January 1, 2014. 2. For large designated public sector organizations, January 1, 2015. 3. For small designated public sector organizations, January 1, 2016. 4. For large organizations, January 1, 2016. 5. For small organizations, January 1, 2017.  O. Reg. 191/11, s. 12 (5).
Emergency procedure, plans or public safety information
 13. (1) In addition to its obligations under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.  O. Reg. 191/11, s. 13 (1). (2) Revoked: O. Reg. 165/16, s. 8.
Educational and training resources and materials, etc.
 15. (1) Every obligated organization that is an educational or training institution shall do the following, if notification of need is given: 1. Provide educational or training resources or materials in an accessible format that takes into account the accessibility needs due to a disability of the person with a disability to whom the material is to be provided by, i. procuring through purchase or obtaining by other means an accessible or conversion ready electronic format of educational or training resources or materials, where available, or ii. arranging for the provision of a comparable resource in an accessible or conversion ready electronic format, if educational or training resources or materials cannot be procured, obtained by other means or converted into an accessible format. 2. Provide student records and information on program requirements, availability and descriptions in an accessible format to persons with disabilities.  O. Reg. 191/11, s. 15 (1). (2) For the purposes of this section and sections 16, 17 and 18, an obligated organization is an educational or training institution if it falls into one of the following categories: 1. It is governed by the Education Act or the Private Career Colleges Act, 2005. Note: On January 1, 2024, the day section 1 of Schedule 29 to the Less Red Tape, Stronger Economy Act, 2023 comes into force, paragraph 1 of subsection 15 (2) of the Regulation is amended by striking out “Private Career Colleges Act, 2005” at the end and substituting “Ontario Career Colleges Act, 2005”. (See: O. Reg. 359/23, s. 1) 2. It offers all or part of a post-secondary program leading to a degree pursuant to a consent granted under the
Post-secondary Education Choice and Excellence Act, 2000. 3. It is a designated public sector organization described in paragraph 3 or 4 of Schedule 1. 4. It is a public or private organization that provides courses or programs or both that result in the acquisition by students of a diploma or certificate named by the Minister of Education under paragraph 1 of subsection 8 (1) of the Education Act. 5. It is a private school within the meaning of the Education Act.  O. Reg. 191/11, s. 15 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Training to educators
 16. (1) In addition to the requirements under section 7, obligated organizations that are school boards or educational or training institutions shall provide educators with accessibility awareness training related to accessible program or course delivery and instruction.  O. Reg. 191/11, s. 16 (1). (2) Obligated organizations that are school boards or educational or training institutions shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.  O. Reg. 191/11, s. 16 (2). (3) Revoked: O. Reg. 165/16, s. 8. (4) In this section, “educators” means employees who are involved in program or course design, delivery and instruction, including staff of school boards; (“éducateurs”) “school board” means a board as defined in subsection 1 (1) of the Education Act. (“conseil scolaire”)  O. Reg. 191/11, s. 16 (4).
Producers of educational or training material
 17. (1) Every obligated organization that is a producer of educational or training textbooks for educational or training institutions shall upon request make accessible or conversion ready versions of the textbooks available to the institutions.  O. Reg. 191/11, s. 17 (1). (2) Every obligated organization that is a producer of print-based educational or training supplementary learning resources for educational or training institutions shall upon request make accessible or conversion ready versions of the printed materials available to the institutions.  O. Reg. 191/11, s. 17 (2). (3) Obligated organizations to which this section applies shall meet the requirements of this section in accordance with the following schedule: 1. In respect of accessible or conversion ready versions of textbooks, January 1, 2015. 2. In respect of accessible or conversion ready versions of printed materials that are educational or training supplementary learning resources, January 1, 2020.  O. Reg. 191/11, s. 17 (3).
Libraries of educational and training institutions
 18. (1) Subject to subsection (2) and where available, the libraries of educational or training institutions that are obligated organizations shall provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resources or materials for a person with a disability, upon request.  O. Reg. 191/11, s. 18 (1). (2) Special collections, archival materials, rare books and donations are exempt from the requirements of subsection (1).  O. Reg. 191/11, s. 18 (2). (3) Obligated organizations to which this section applies shall meet the requirements under this section in accordance with the following schedule: 1. In respect of print-based resources or materials, January 1, 2015. 2. In respect of digital or multimedia resources or materials, January 1, 2020.  O. Reg. 191/11, s. 18 (3).
Public libraries
 19. (1) Every obligated organization that is a library board shall provide access to or arrange for the provision of access to accessible materials where they exist.  O. Reg. 191/11, s. 19 (1). (2) Obligated organizations that are library boards shall make information about the availability of accessible materials publicly available and shall provide the information in accessible format or with appropriate communication supports, upon request.  O. Reg. 191/11, s. 19 (2). (3) Obligated organizations that are library boards may provide accessible formats for archival materials, special collections, rare books and donations.  O. Reg. 191/11, s. 19 (3). (4) Revoked: O. Reg. 165/16, s. 8. (5) For the purposes of this section, “library board” means a board as defined in the Public Libraries Act, a public library service established under the Northern Services Boards Act
or a county library established under the County of Lambton Act, 1994, being chapter Pr31 of the Statutes of Ontario, 1994, the County of Elgin Act, 1985, being chapter Pr16 of the Statutes of Ontario, 1985, or The County of Lennox and Addington Act, 1978, being chapter 126 of the Statutes of Ontario, 1978.  O. Reg. 191/11, s. 19 (5). Part III   Employment Standards
PART III EMPLOYMENT STANDARDS
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Scope and interpretation
 20. (1) The standards set out in this Part apply to obligated organizations that are employers and, (a) apply in respect of employees; and (b) do not apply in respect of volunteers and other non-paid individuals.  O. Reg. 191/11, s. 20 (1). (2) In this Part, a reference to an employer is a reference to an obligated organization as an employer unless the context determines otherwise.  O. Reg. 191/11, s. 20 (2).
Schedule
 21. Unless otherwise specified in a section, obligated organizations, as employers, shall meet the requirements set out in this Part in accordance with the following schedule: 1. For the Government of Ontario and the Legislative Assembly, January 1, 2013. 2. For large designated public sector organizations, January 1, 2014. 3. For small designated public sector organizations, January 1, 2015. 4. For large organizations, January 1, 2016. 5. For small organizations, January 1, 2017.  O. Reg. 191/11, s. 21.
Recruitment, general
 22. Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.  O. Reg. 191/11, s. 22.
Recruitment, assessment or selection process
 23. (1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.  O. Reg. 191/11, s. 23 (1). (2) If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.  O. Reg. 191/11, s. 23 (2).
Notice to successful applicants
 24. Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.  O. Reg. 191/11, s. 24.
Informing employees of supports
 25. (1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.  O. Reg. 191/11, s. 25 (1). (2) Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment.  O. Reg. 191/11, s. 25 (2). (3) Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.  O. Reg. 191/11, s. 25 (3).
Accessible formats and communication supports for employees
 26. (1) In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,  (a) information that is needed in order to perform the employee’s job; and (b) information that is generally available to employees in the workplace.  O. Reg. 191/11, s. 26 (1). (2) The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support.  O. Reg. 191/11, s. 26 (2).
Workplace emergency response information
 27. (1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee’s disability.  O. Reg. 191/11, s. 27 (1). (2) If an employee who receives individualized workplace emergency response information requires assistance and with the employee’s consent, the employer shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee.  O. Reg. 191/11, s. 27 (2). (3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee’s disability.  O. Reg. 191/11, s. 27 (3). (4) Every employer shall review the individualized workplace emergency response information, (a) when the employee moves to a different location in the organization; (b) when the employee’s overall accommodations needs or plans are reviewed; and (c) when the employer reviews its general emergency response policies.  O. Reg. 191/11, s. 27 (4). (5) Revoked: O. Reg. 165/16, s. 8.
Documented individual accommodation plans
 28. (1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.  O. Reg. 191/11, s. 28 (1). (2) The process for the development of documented individual accommodation plans shall include the following elements: 1. The manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan. 2. The means by which the employee is assessed on an individual basis. 3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer’s expense, to assist the employer in determining if accommodation can be achieved and, if so, how accommodation can be achieved. 4. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan. 5. The steps taken to protect the privacy of the employee’s personal information. 6. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done. 7. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee. 8. The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.  O. Reg. 191/11, s. 28 (2). (3) Individual accommodation plans shall, (a) if requested, include any information regarding accessible formats and communications supports provided, as described in section 26; (b) if required, include individualized workplace emergency response information, as described in section 27; and (c) identify any other accommodation that is to be provided.  O. Reg. 191/11, s. 28 (3).
Return to work process
 29. (1) Every employer, other than an employer that is a small organization,  (a) shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and (b) shall document the process.  O. Reg. 191/11, s. 29 (1). (2) The return to work process shall, (a) outline the steps the employer will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; and (b) use documented individual accommodation plans, as described in section 28, as part of the process.  O. Reg. 191/11, s. 29 (2). (3) The return to work process referenced in this section does not replace or override any other return to work process created by or under any other statute.  O. Reg. 191/11, s. 29 (3).
Performance management
 30. (1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.  O. Reg. 191/11, s. 30 (1). (2) In this section, “performance management” means activities related to assessing and improving employee performance, productivity and effectiveness, with the goal of facilitating employee success.  O. Reg. 191/11, s. 30 (2).
Career development and advancement
 31. (1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.  O. Reg. 191/11, s. 31 (1). (2) In this section, “career development and advancement” includes providing additional responsibilities within an employee’s current position and the movement of an employee from one job to another in an organization that may be higher in pay, provide greater responsibility or be at a higher level in the organization or any combination of them and, for both additional responsibilities and employee movement, is usually based on merit or seniority, or a combination of them.  O. Reg. 191/11, s. 31 (2).
Redeployment
 32. (1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.  O. Reg. 191/11, s. 32 (1). (2) In this section, “redeployment” means the reassignment of employees to other departments or jobs within the organization as an alternative to layoff, when a particular job or department has been eliminated by the organization.  O. Reg. 191/11, s. 32 (2). Part IV   Transportation Standards Definitions
PART IV TRANSPORTATION STANDARDS
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Conventional and Specialized Transportation Service Providers, General
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Availability of information on accessibility equipment, etc.
 34. (1) All conventional transportation service providers and specialized transportation service providers shall make available to the public current information on accessibility equipment and features of their vehicles, routes and services.  O. Reg. 191/11, s. 34 (1). (2) Conventional transportation service providers and specialized transportation service providers shall, upon request, provide the information described in subsection (1) in an accessible format.  O. Reg. 191/11, s. 34 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Non-functioning accessibility equipment
 35. (1) If the accessibility equipment on a vehicle is not functioning and equivalent service cannot be provided, conventional transportation service providers and specialized transportation service providers shall take reasonable steps to accommodate persons with disabilities who would otherwise use the equipment and the transportation service provider shall repair the equipment as soon as is practicable.  O. Reg. 191/11, s. 35 (1). (2) Revoked: O. Reg. 165/16, s. 8.
Accessibility training
 36. (1) In addition to the training requirements set out in section 7, conventional transportation service providers and specialized transportation service providers shall conduct employee and volunteer accessibility training.  O. Reg. 191/11, s. 36 (1). (2) The accessibility training shall include training on, (a) the safe use of accessibility equipment and features; (b) acceptable modifications to procedures in situations where temporary barriers exist or accessibility equipment on a vehicle fails; and (c) emergency preparedness and response procedures that provide for the safety of persons with disabilities.  O. Reg. 191/11, s. 36 (2). (3) Conventional transportation service providers and specialized transportation service providers shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.  O. Reg. 191/11, s. 36 (3). (4) Revoked: O. Reg. 165/16, s. 8.
Emergency preparedness and response policies
 37. (1) In addition to any obligations that a conventional transportation service provider or a specialized transportation service provider has under section 13, conventional transportation service providers and specialized transportation service providers,  (a) shall establish, implement, maintain and document emergency preparedness and response policies that provide for the safety of persons with disabilities; and (b) shall make those policies available to the public.  O. Reg. 191/11, s. 37 (1). (2) Conventional transportation service providers and specialized transportation service providers shall, upon request, provide the policies described in subsection (1) in an accessible format.  O. Reg. 191/11, s. 37 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Fares, support persons
 38. (1) No conventional transportation service provider and no specialized transportation service provider shall charge a fare to a support person who is accompanying a person with a disability where the person with a disability has a need for a support person.  O. Reg. 191/11, s. 38 (1). (2) It is the responsibility of a person with a disability to demonstrate to a transportation service provider described in subsection (1) their need for a support person to accompany them on the conventional or specialized transportation service and to ensure that the appropriate designation for a support person is in place.  O. Reg. 191/11, s. 38 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Transition, existing contracts
 39. Where a conventional transportation service provider has, on June 30, 2011, existing contractual obligations to purchase vehicles that do not meet the requirements of sections 53 to 62, the transportation service provider may honour the existing contract.  O. Reg. 191/11, s. 39.
Transition, existing vehicles
 40. (1) Conventional transportation service providers are not required to retrofit vehicles that are within their fleet as of July 1, 2011 in order to ensure that the vehicles meet the accessibility requirements of sections 53 to 62.  O. Reg. 191/11, s. 40 (1). (2) If a conventional transportation service provider modifies a portion of a vehicle to which subsection (1) applies in a way that affects or could affect accessibility on or after July 1, 2011, the transportation service provider shall ensure that the modified portion meets the requirements of sections 53 to 62.  O. Reg. 191/11, s. 40 (2). (3) Where subsection (2) applies and the modification is with respect to matters referred to in section 53, 55, 57 or 61 or subsection 62 (2), the conventional transportation service provider does not have to meet the requirements of those provisions if the modifications would impair the structural integrity of the vehicle or the mobility aid accessible rail car.  O. Reg. 191/11, s. 40 (3). Conventional and Specialized Transportation Service Providers, Accessibility Plans
Conventional and Specialized Transportation Service Providers, Accessibility Plans
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Accessibility plans, conventional transportation services
 41. (1) In addition to the accessibility plan requirements set out in section 4, in their accessibility plan, conventional transportation service providers shall identify the process for managing, evaluating and taking action on customer feedback.  O. Reg. 191/11, s. 41 (1). (2) Every conventional transportation service provider shall annually hold at least one public meeting involving persons with disabilities to ensure that they have an opportunity to participate in a review of the accessibility plan and that they are given the opportunity to provide feedback on the accessibility plan.  O. Reg. 191/11, s. 41 (2). (3) If the provider of conventional transportation services also provides specialized transportation services, the transportation service provider shall address both types of transportation services in its accessibility plan.  O. Reg. 191/11, s. 41 (3). (4) Revoked: O. Reg. 165/16, s. 8.
Accessibility plans, specialized transportation services
 42. (1) Specialized transportation service providers shall, in their accessibility plans, (a) identify the process for estimating the demand for specialized transportation services; and (b) develop steps to reduce wait times for specialized transportation services.  O. Reg. 191/11, s. 42 (1). (2) Revoked: O. Reg. 165/16, s. 8.
Accessibility plans, conventional and specialized transportation services
 43. (1) Conventional transportation service providers and specialized transportation service providers shall, in their accessibility plans, describe their procedures for dealing with accessibility equipment failures on their respective types of vehicles.  O. Reg. 191/11, s. 43 (1). (2) Revoked: O. Reg. 165/16, s. 8. Conventional Transportation Service Providers, General
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General responsibilities
 44. (1) Conventional transportation service providers shall, (a) deploy lifting devices, ramps or portable bridge plates upon the request of a person with a disability; (b) ensure that adequate time is provided to persons with disabilities to safely board, be secured and deboard transportation vehicles and that assistance be provided, upon request, for these activities; (c) assist with safe and careful storage of mobility aids or mobility assistive devices used by persons with disabilities; and (d) allow a person with a disability to travel with a medical aid.  O. Reg. 191/11, s. 44 (1). (2) Conventional transportation service providers shall, upon request, make information on the matters referred to in subsection (1) available in an accessible format.  O. Reg. 191/11, s. 44 (2). (3) Revoked: O. Reg. 165/16, s. 8. (4) In this section, “medical aid” means an assistive device, including respirators and portable oxygen supplies.  O. Reg. 191/11, s. 44 (4).
Alternative accessible method of transportation
 45. (1) Except where not practicable to do so, a conventional transportation service provider that does not provide specialized transportation services shall ensure that any person with a disability who, because of his or her disability, is unable to use conventional transportation services is provided with an alternative accessible method of transportation.  O. Reg. 191/11, s. 45 (1). (2) Subsection (1) does not apply where specialized transportation services are provided by a specialized transportation service provider in the same jurisdiction where the conventional transportation service provider provides transportation services.  O. Reg. 191/11, s. 45 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Fares
 46. (1) No conventional transportation service provider shall charge a higher fare to a person with a disability than the fare that is charged to a person without a disability where the person with a disability uses conventional transportation services, but a conventional transportation service provider may charge a lesser fare for a person with a disability.  O. Reg. 191/11, s. 46 (1). (2) Conventional transportation service providers that do not provide specialized transportation services shall make available alternative fare payment options to persons with disabilities who cannot, because of their disability, use a fare payment option.  O. Reg. 191/11, s. 46 (2). (3) Revoked: O. Reg. 165/16, s. 8.
Transit stops
 47. (1) Conventional transportation service providers, in respect of transportation vehicles to which this section applies, shall ensure that persons with disabilities are able to board or deboard a transportation vehicle at the closest available safe location, as determined by the operator, that is not an official stop, if the official stop is not accessible and the safe location is along the same transit route.  O. Reg. 191/11, s. 47 (1). (2) In determining where a safe location may be situated for the purposes of subsection (1), the conventional transportation service provider shall give consideration to the preferences of the person with a disability.  O. Reg. 191/11, s. 47 (2). (3) Conventional transportation service providers shall ensure that operators of their transportation vehicles promptly report to an appropriate authority where a transit stop is temporarily inaccessible or where a temporary barrier exists.  O. Reg. 191/11, s. 47 (3). (4) This section applies in respect of  the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars.  O. Reg. 191/11, s. 47 (4). (5) Revoked: O. Reg. 165/16, s. 8.
Storage of mobility aids, etc.
 48. (1) Every conventional transportation service provider shall, if safe storage is possible, ensure that mobility aids and mobility assistive devices are stored in the passenger compartments of its transportation vehicles within reach of the person with the disability who uses the aid or device.  O. Reg. 191/11, s. 48 (1). (2) If safe storage of mobility aids and mobility assistive devices is not possible within the passenger compartment and the vehicle is equipped with a baggage compartment, a conventional transportation service provider shall ensure that mobility aids and mobility assistive devices are stored in the baggage compartment of the vehicle on which the person with the disability is travelling.  O. Reg. 191/11, s. 48 (2). (3) Every conventional transportation service provider shall ensure that operators of its transportation vehicles secure and return mobility aids and mobility assistive devices in a manner that does not affect the safety of other passengers and does not cause damage to the aid or device, where the mobility aid or mobility assistive device is stored in the baggage compartment of the vehicle.  O. Reg. 191/11, s. 48 (3). (4) No conventional transportation service provider shall charge a fee for the storage of a mobility aid or a mobility assistive device.  O. Reg. 191/11, s. 48 (4). (5) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 48 (5). (6), (7) Revoked: O. Reg. 165/16, s. 8.
Priority seating
 49. (1) Every conventional transportation service provider shall ensure that there is clearly marked priority seating for persons with disabilities on its transportation vehicles and that the priority seating meets the standards set out in this section.  O. Reg. 191/11, s. 49 (1); O. Reg. 165/16, s. 9 (1). (2) The priority seating for persons with disabilities shall be located as close as practicable to the entrance door of the vehicle.  O. Reg. 191/11, s. 49 (2); O. Reg. 165/16, s. 9 (1). (3) The priority seating for persons with disabilities shall be signed to indicate that passengers, other than persons with disabilities, must vacate the priority seating if its use is required by a person with a disability.  O. Reg. 191/11, s. 49 (3); O. Reg. 165/16, s. 9 (1). (4) Every conventional transportation service provider shall develop a communications strategy designed to inform the public about the purpose of priority seating. O. Reg. 165/16, s. 9 (2). (5) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 49 (5). (6) Revoked: O. Reg. 165/16, s. 9 (3).
Service disruptions
 50. (1) Where a route or scheduled service is temporarily changed and the change is known in advance of the commencement of the trip, conventional transportation service providers shall, (a) make available alternate accessible arrangements to transfer persons with disabilities to their route destination where alternate arrangements for persons without disabilities are inaccessible; and (b) ensure information on alternate arrangements is communicated in a manner that takes into account the person’s disability.  O. Reg. 191/11, s. 50 (1). (2) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 50 (2). (3) Revoked: O. Reg. 165/16, s. 10.
Pre-boarding announcements
 51. (1) Every conventional transportation service provider shall ensure that there are, on request, pre-boarding verbal announcements of the route, direction, destination or next major stop.  O. Reg. 191/11, s. 51 (1). (2) Every conventional transportation service provider shall ensure that there are electronic pre-boarding announcements of the route, direction, destination or next major stop on its transportation vehicles and that these announcements satisfy the requirements set out in section 58.  O. Reg. 191/11, s. 51 (2). (3) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 51 (3). (4) Conventional transportation service providers shall meet the requirements of subsection (1) by July 1, 2011 and the requirements of subsection (2) by January 1, 2017.  O. Reg. 191/11, s. 51 (4).
On-board announcements
 52. (1) Every conventional transportation service provider shall ensure that there are audible verbal announcements of all destination points or available route stops on its transportation vehicles while the vehicle is on route or while the vehicle is being operated.  O. Reg. 191/11, s. 52 (1). (2) Every conventional transportation service provider shall ensure that all destination points or available route stops, (a) are announced through electronic means; and (b) are legibly and visually displayed through electronic means.  O. Reg. 191/11, s. 52 (2). (3) For the purposes of clause (2) (b), visual displays of destination points or stop information shall satisfy the requirements set out in section 58.  O. Reg. 191/11, s. 52 (3). (4) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 52 (4). (5) Conventional transportation service providers shall meet the requirements of subsection (1) by July 1, 2011 and the requirements of subsections (2) and (3) by January 1, 2017.  O. Reg. 191/11, s. 52 (5). Conventional Transportation Service Providers, Technical Requirements
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Floors and carpeted surfaces
 54. (1) Every conventional transportation service provider shall ensure that all of its transportation vehicles manufactured on or after January 1, 2013 to which this section applies,  (a) have floors that produce a minimal glare and are slip resistant; and (b) any carpeted surfaces have a low, firm and level pile or loop and are securely fastened.  O. Reg. 191/11, s. 54 (1). (2) This section applies in respect of the following: 1. Transit buses. 2. Motor coaches. 3. Streetcars. 4. Subways. 5. Light rail. 6. Commuter rail. 7. Inter-city rail.  O. Reg. 191/11, s. 54 (2). (3) Despite subsection (2), this section does not apply to vehicles regulated under Regulation 629 of the Revised Regulations of Ontario, 1990 (Vehicles for the Transportation of Physically Disabled Passengers) made under the Highway Traffic Act.  O. Reg. 191/11, s. 54 (3). (4) Despite subsection (1), where a conventional transportation service provider enters into a contractual obligation to purchase new or used vehicles of a type referenced in subsection (2) on or after July 1, 2011, the transportation service provider shall ensure the vehicles meet the requirements of this section.  O. Reg. 191/11, s. 54 (4).