Invoices
 51. For the purpose of section 62 of the Act, an invoice with respect to work on or repairs to a vehicle shall be in writing and shall set out the following information: 1.  The name of the consumer. 2.  The name of the repairer and, if different, the name under which the repairer carries on business. 3.  The telephone number of the repairer, the address of the premises from which the repairer conducts business, and information respecting other ways, if any, in which the repairer can be contacted by the consumer, such as the fax number and e-mail address of the repairer. 4.  The make, model, vehicle identification number and licence number of the vehicle. 5.  The date on which the consumer authorized the work and repairs. 6.  The date on which the work and repairs were completed. 7.  The date on which the vehicle is returned to the consumer. 8.  The odometer reading of the vehicle at the time the consumer authorized the work or repairs and the odometer reading of the vehicle at the time it is returned to the consumer. 9.  An exact description of the work done on and the repairs made to the vehicle. 10.  An itemized list of the parts installed and a statement as to whether each part is a new part provided by the original equipment manufacturer, a new part not provided by the original equipment manufacturer, a used part or a reconditioned part. 11.  The amount that the consumer is being charged for each part listed under paragraph 10. 12.  An itemized list of the shop supplies used and for which the consumer is being charged, and the amount charged for each of the supplies. 13.  The total charge for labour and the method used to compute it, including, i.  the number of hours billed for doing the work and making the repairs and the hourly rate charged, ii.  if a flat rate was applied in respect of any of the work or repairs, the flat rate and the work or repairs to which it was applied, and iii.  the amount, if any, charged for diagnostic time. 14.  An itemized list of all other goods and services, such as storing the vehicle, picking up or delivering the vehicle or providing the consumer with another vehicle on a temporary basis other than services to which Part VI.1 of the Act applies, that were provided to the consumer in connection with the transaction and for which the consumer is being charged, and the amount charged for each good or service. Note: On January 1, 2024, the day subsection 65 (2) of Schedule 3 to the Moving Ontarians More Safely Act, 2021 comes into force, paragraph 14 of section 51 of the Regulation is amended by striking out “Part VI.1 of the Act” and substituting “the Towing and Storage Safety and Enforcement Act, 2021”. (See: O. Reg. 165/23, s. 5) 15.  If the consumer has declined the return of any parts removed in the course of work on or repairs to the vehicle, i.  a statement to that effect, and ii.  the resulting reduction, if any, in price. 16.  The total amount billed to the consumer and the terms and methods of payment. 17.  If the repairer gave the consumer an estimate, the amount set out in the estimate as the estimated total amount to be billed to the consumer. 18.  If the repairer did not give the consumer an estimate, the maximum amount that the consumer specifically authorized under subsection 56 (2) of the Act. 19.  The terms of the warranty given by the repairer for each new part provided by the original equipment manufacturer, each new part not provided by the original equipment manufacturer and each reconditioned part, and for the labour required to install each such part, if the repairer’s warranty provides, in terms of time and distance, coverage equal to or greater than the coverage provided by the warranty under section 63 of the Act, which is subject to clauses 52 (a) and (b) of this Regulation. 20.  For each new or reconditioned part or the labour required to install it, for which the repairer does not give a warranty described in paragraph 19, i.  that the repairer warrants it for a minimum of 90 days or 5,000 kilometres, whichever comes first, ii.  that the warranty set out in subparagraph i is provided under the Act and may not be waived by the consumer, and iii.  that the warranty set out in subparagraph i does not apply to, A.  fluids, filters, lights, tires or batteries, or B.  a part that was not warranted by the manufacturer of the vehicle when the vehicle was sold as new. 21.  The currency in which amounts are expressed, if it is not Canadian currency. 22.  Any other restrictions, limitations and conditions that are imposed by the repairer. 23.  The following statement: The Consumer Protection Act, 2002 provides you with rights in relation to having a motor vehicle repaired. Among other things, you have a right to a written estimate. A repairer may not charge an amount that is more than ten (10) per cent above that estimate. If you waived your right to an estimate, the repairer must have your authorization of the maximum amount that you will pay for the repairs. The repairer may not charge more than the maximum amount you authorized. In either case, the repairer may not charge for any work you did not authorize. If you have concerns about the work or repairs performed by the repairer or about your rights or duties under the Consumer Protection Act, 2002, you should contact the Ministry of Consumer and Business Services. O. Reg. 17/05, s. 51; O. Reg. 426/15, s. 6.