Policy of zero tolerance of abuse and neglect
 15. (1) The program for preventing abuse and neglect described in clause 67 (5) (c) of the Act shall entail training and retraining requirements for all staff of the retirement home, including, (a) training on the relationship between power imbalances between staff and residents and the potential for abuse and neglect by those in a position of trust, power and responsibility for resident care; and (b) situations that may lead to abuse and neglect and how to avoid such situations.  O. Reg. 166/11, s. 15 (1). (2) The procedures for investigating and responding to alleged, suspected or witnessed abuse and neglect of residents described in clause 67 (5) (e) of the Act shall include details outlining who will undertake the investigation and who will be informed of the investigation.  O. Reg. 166/11, s. 15 (2). (3) The policy to promote zero tolerance of abuse and neglect of residents described in subsection 67 (4) of the Act shall, (a) contain procedures and interventions to assist and support residents who have been abused or neglected or allegedly abused or neglected; (a.1) contain an explanation of the prohibition on borrowing, receiving or holding a resident’s money or other property, as set out in section 57.1; (b) contain procedures and interventions to deal with persons who have abused or neglected or allegedly abused or neglected residents, as appropriate; (c) identify measures and strategies to prevent abuse and neglect; (d) subject to subsection (4), provide that the licensee of the retirement home shall ensure that the resident’s substitute decision-makers, if any, and any other person specified by the resident, (i) are notified immediately upon the licensee becoming aware of an alleged, suspected or witnessed incident of abuse or neglect of a resident that has resulted in a physical injury or pain to a resident or that causes distress to a resident that could potentially be detrimental to a resident’s health or well-being, and (ii) are notified within 12 hours upon the licensee becoming aware of any other alleged, suspected or witnessed incident of abuse or neglect of a resident; (e) subject to subsection (4), provide that the licensee of the retirement home shall ensure that the resident and the resident’s substitute decision-makers, if any, are notified of the results of an investigation described in clause 67 (5) (e) of the Act immediately upon the completion of the investigation; (f) provide that the licensee of the retirement home shall ensure that the appropriate police force is immediately notified of any alleged, suspected or witnessed incident of abuse or neglect of a resident that the licensee suspects may constitute a criminal offence; and Note: On the day section 212 of Schedule 1 to the Safer Ontario Act, 2018 comes into force, clause 15 (3) (f) of the Regulation is amended by striking out “the appropriate police force” and substituting “the appropriate police service”. (See: O. Reg. 453/18, s. 3) (g) provide that the licensee of the retirement home shall ensure that, (i) an analysis of every incident of abuse or neglect of a resident at the home is undertaken promptly after the licensee becomes aware of it, (ii) at least once in every calendar year, an evaluation is made to determine the effectiveness of the policy and what changes and improvements are required to prevent further occurrences of abuse and neglect of residents, (iii) the results of the analysis undertaken under subclause (i) are considered in the evaluation mentioned in subclause (ii), (iv) the changes and improvements mentioned in subclause (ii) are promptly implemented, and (v) a written record of everything provided for in subclauses (ii) and (iv) and the date of the evaluation, the names of the persons who participated in the evaluation and the date that the changes and improvements were implemented is promptly prepared.  O. Reg. 166/11, s. 15 (3); O. Reg. 211/22, s. 7 (1-3). (4) The policy is not required to provide, and a licensee is not required to ensure, that the resident’s substitute decision-maker or any other person specified by the resident is notified about the alleged, suspected or witnessed incident of abuse or neglect of the resident or about the result of an investigation described in clause 67 (5) (e) of the Act if the licensee has reasonable grounds to suspect that the substitute decision-maker or the other person is responsible for the abuse or neglect. O. Reg. 211/22, s. 7 (4). Standards for Retirement Homes