84 (1) Every licensee of a long-term care home shall ensure that, (a) a package of information that complies with this section is given to every resident and to the substitute decision-maker of the resident, if any, at the time that the resident is admitted; (b) the package of information is made available to family members of residents and persons of importance to residents; (c) the package of information is revised as necessary; (d) any material revisions to the package of information are provided to any person who has received the original package and who is still a resident or substitute decision-maker of a resident; and (e) the contents of the package and of the revisions are explained to the person receiving them. Contents (2) The package of information shall include, at a minimum, (a) the Residents’ Bill of Rights; (b) the long-term care home’s mission statement; (c) the long-term care home’s policy to promote zero tolerance of abuse and neglect of residents; (d) an explanation of the duty under section 28 to make mandatory reports; (e) the long-term care home’s procedure for initiating complaints to the licensee; (f) the written procedure, provided by the Director, for making complaints to the Director, together with the contact information of the Director, or the contact information of a person designated by the Director to receive complaints; (g) notification of the long-term care home’s policy to minimize the restraining of residents and how a copy of the policy can be obtained; Note: On a day to be named by proclamation of the Lieutenant Governor, clause 84 (2) (g) of the Act is repealed and the following substituted: (See: 2021, c. 39, Sched. 1, s. 203 (18)) (g) notification of the long-term care home’s policy to minimize the restraining and confining of residents and how a copy of the policy can be obtained; (h) the name and telephone number of the licensee and an email address maintained and monitored by the licensee that can receive communications from a resident or the substitute decision-maker of the resident; (i) a statement of the maximum amount that a resident can be charged under paragraph 1 or 2 of subsection 94 (1) for each type of accommodation offered in the long-term care home; (j) a statement of the reductions, available under the regulations, in the amount that qualified residents can be charged for each type of accommodation offered in the long-term care home; (k) information about what is paid for by funding under this Act or the Connecting Care Act, 2019 or the payments that residents make for accommodation and for which residents do not have to pay additional charges; (l) a list of what is available in the long-term care home for an extra charge, and the amount of the extra charge; (m) a statement that residents are not required to purchase care, services, programs or goods from the licensee and may purchase such things from other providers, subject to any restrictions by the licensee, under the regulations, with respect to the supply of drugs; (n) a disclosure of any non-arm’s length relationships that exist between the licensee and other providers who may offer care, services, programs or goods to residents; (o) information about the Residents’ Council, including any information that may be provided by the Residents’ Council for inclusion in the package; (p) information about the Family Council, if any, including any information that may be provided by the Family Council for inclusion in the package, or, if there is no Family Council, any information provided for in the regulations; (q) an explanation of the protections afforded by section 30; and (r) any other information provided for in the regulations. Section Amendments with date in force (d/m/y) 2021, c. 39, Sched. 1, s. 203 (18) - not in force