68 (1) A person may make a complaint to a society relating to a service sought or received by that person from the society in accordance with the regulations.  2006, c. 5, s. 26. Complaint review procedure (2) Where a society receives a complaint under subsection (1), it shall deal with the complaint in accordance with the complaint review procedure established by regulation, subject to subsection 68.1 (2).  2006, c. 5, s. 26. Available to public (3) A society shall make information relating to the complaint review procedure available to any person upon request.  2006, c. 5, s. 26. Society’s decision (4) Subject to subsection (5), the decision of a society made upon completion of the complaint review procedure is final.  2006, c. 5, s. 26. Application for review by Board (5) If a complaint relates to one of the following matters, the complainant may apply to the Board in accordance with the regulations for a review of the decision made by the society upon completion of the complaint review procedure: 1. An alleged inaccuracy in the society’s files or records regarding the complainant. 2. A matter described in subsection 68.1 (4). 3. Any other prescribed matter.  2006, c. 5, s. 26. Review by Board (6) Upon receipt of an application under subsection (5), the Board shall give the society notice of the application and conduct a review of the society’s decision.  2006, c. 5, s. 26. Composition of Board (7) The Board shall be composed of members with the prescribed qualifications and prescribed experience.  2006, c. 5, s. 26. Hearing optional (8) The Board may hold a hearing and, if a hearing is held, the Board shall comply with the prescribed practices and procedures.  2006, c. 5, s. 26. Non-application (9) The Statutory Powers Procedure Act does not apply to a hearing under this section.  2006, c. 5, s. 26. Board decision (10) Upon completing its review of a decision by a society in relation to a complaint, the Board may, (a) in the case of a review of a matter described in paragraph 1 of subsection (5), order that a notice of disagreement be added to the complainant’s file; (b) in the case of a matter described in subsection 68.1 (4), make any order described in subsection 68.1 (7), as appropriate; (c) redirect the matter to the society for further review; (d) confirm the society’s decision; or (e) make such other order as may be prescribed.  2006, c. 5, s. 26. Notice of disagreement (11) A notice of disagreement referred to in clause (10) (a) shall be in the prescribed form if the regulations so provide.  2006, c. 5, s. 26. No review if matter within purview of court (12) A society shall not conduct a review of a complaint under this section if the subject of the complaint, (a) is an issue that has been decided by the court or is before the court; or (b) is subject to another decision-making process under this Act or the Labour Relations Act, 1995.  2006, c. 5, s. 26. Transitional (13) This section as it read immediately before the day this subsection came into force continues to apply in respect of complaints made to a society before that day and of any reviews requested of the Director before that day.  2006, c. 5, s. 26. Section Amendments with date in force (d/m/y) 2006, c. 5, s. 26 - 30/11/2006