32 (1) The Complaints Review Councillor may examine from time to time the procedures for the treatment of complaints by the Association.  R.S.O. 1990, c. A.26, s. 32 (1). Review of a complaint (2) Where a complaint respecting a member of the Association or a holder of a certificate of practice or a temporary licence has not been disposed of by the Complaints Committee within 150 days after the complaint is filed with the Registrar, upon application by the complainant or on his or her own initiative the Complaints Review Councillor may review the treatment of the complaint by the Complaints Committee.  R.S.O. 1990, c. A.26, s. 32 (2); 2010, c. 16, Sched. 2, s. 1 (24). Same (3) A complainant who is not satisfied with the handling by the Complaints Committee of the complainant’s complaint to the Committee may apply to the Complaints Review Councillor for a review of the treatment of the complaint after the Committee has disposed of the complaint.  R.S.O. 1990, c. A.26, s. 32 (3). Complaints Review Councillor not to inquire into merit of complaint (4) In an examination or review in respect of the Association, the Complaints Review Councillor shall not inquire into the merits of any particular complaint made to the Association.  R.S.O. 1990, c. A.26, s. 32 (4). Discretionary power (5) The Complaints Review Councillor in his or her discretion may decide in a particular case not to make a review or not to continue a review in respect of the Association where, (a)  the review is or would be in respect of the treatment of a complaint that was disposed of by the Association more than twelve months before the matter came to the attention of the Complaints Review Councillor; or (b)  in the opinion of the Complaints Review Councillor, (i)  the application to the Complaints Review Councillor is frivolous or vexatious or is not made in good faith, or (ii)  the person who has made application to the Complaints Review Councillor has not a sufficient personal interest in the subject-matter of the particular complaint.  R.S.O. 1990, c. A.26, s. 32 (5). Notice (6) Before commencing an examination or review in respect of the Association, the Complaints Review Councillor shall inform the Association of his or her intention to commence the examination or review.  R.S.O. 1990, c. A.26, s. 32 (6). Office accommodation (7) The Council shall provide to the Complaints Review Councillor such accommodation and support staff in the offices of the Association as are necessary to the performance of the powers and duties of the Complaints Review Councillor.  R.S.O. 1990, c. A.26, s. 32 (7). Privacy (8) Every examination or review by the Complaints Review Councillor in respect of the Association shall be conducted in private.  R.S.O. 1990, c. A.26, s. 32 (8). Receipt of information (9) In conducting an examination or review in respect of the Association, the Complaints Review Councillor may hear or obtain information from any person and may make such inquiries as he or she thinks fit.  R.S.O. 1990, c. A.26, s. 32 (9). Hearing not required (10) The Complaints Review Councillor is not required to hold or to afford to any person an opportunity for a hearing in relation to an examination, review or report in respect of the Association.  R.S.O. 1990, c. A.26, s. 32 (10). Duty to furnish information (11) Every person who is, (a)  a member of the Council; (b)  an officer of the Association; (c)  a member of a committee of the Association; or (d)  an employee of the Association, shall furnish to the Complaints Review Councillor such information regarding any proceedings or procedures of the Association in respect of the treatment of complaints made to the Association as the Complaints Review Councillor from time to time requires, and shall give the Complaints Review Councillor access to all records, reports, files and other papers and things belonging to or under the control of the Association or any of such persons and that relate to the treatment by the Association of complaints or any particular complaint.  R.S.O. 1990, c. A.26, s. 32 (11). Report (12) The Complaints Review Councillor shall make a report following upon each examination or review by him or her in respect of the Association.  R.S.O. 1990, c. A.26, s. 32 (12). Report following upon examination (13) Where the report follows upon an examination of the procedure for the treatment of complaints by the Association, the Complaints Review Councillor shall transmit the report to the Council.  R.S.O. 1990, c. A.26, s. 32 (13). Report following upon review (14) Where the report follows upon a review as to the treatment of a complaint by the Association, the Complaints Review Councillor shall transmit the report to the Council, to the complainant and to the person complained against.  R.S.O. 1990, c. A.26, s. 32 (14). Report to Minister (15) The Complaints Review Councillor may transmit a report following upon an examination or review to the Minister where, in the opinion of the Complaints Review Councillor, the report should be brought to the attention of the Minister.  R.S.O. 1990, c. A.26, s. 32 (15). Recommendations (16) The Complaints Review Councillor may include in a report following upon an examination or review his or her recommendations in respect of the procedures of the Association, either generally or with respect to the treatment of a particular complaint.  R.S.O. 1990, c. A.26, s. 32 (16). Consideration by Council (17) The Council shall consider each report, and any recommendations included in the report, transmitted to it by the Complaints Review Councillor and shall notify the Complaints Review Councillor of any action it has taken in consequence.  R.S.O. 1990, c. A.26, s. 32 (17). Section Amendments with date in force (d/m/y) 2010, c. 16, Sched. 2, s. 1 (24) - 25/10/2010