Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author ofThe 7 Habits of Highly Effective People"Unleash  the true potential of a relationship or organization and move it to the  next level."-- KEN BLANCHARD, coauthor ofThe One Minute Manager® "The  most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford"Brilliant strategies for those difficult discussions at home and in the  workplace..."--SOLEDAD O'BRIEN, anchor and producer--This text refers to theHardcoveredition.