Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course
"Very nicely done. Lots of very practical advice and short enough that it is not intimidating to front line staff and supervision."- John Goodman, Author,Strategic Customer Service"How  many times have shoppers been turned off, because they weren't turned on by the sales help? His small soft bound book is a quick read, outlining the basic principles of customer service and sales."- The Oakland Press"Move over Peter Glenn as you sit in Customer Service heaven, someone is channeling you."- Paco Underhill, Author,What Women Want: The Science of Female Shopping"A great book that you can take action with!"- Will Roche, Former Senior Vice President Raymark"Customer service is the heart of all business - get it right and experience success or settle on being mediocre. This book helps you get it right!"- Robert Lameier, President and CEO, Miami Savings Bank"An excellent crash course in customer service-read it to become a quick study at delighting those you serve."-Katya Andresen, Author,Robin Hood Marketing"We have started an "evidence" book full of positive customer feedback.Since we readSmileas a team, our evidence book has exploded."-Thad Szott, Thad Szott Auto Group"Smileis very simple, very effective. Everyone who works in the store, including myself, is responsible for readingSmile. We want everyone to understand how important it is to do as the book recommends."-Ken Snook, Owner, Colasanti's Market (100 employees)"Highly recommended."-The Midwest Book Review"Though touted as a customer service tool, much of Manecke's advice is based on common sense...that makes SMILE appealing and relevant to a vast audience ranging from employees and employers, high school students to high level business people, from sales staff to teachers to anybody that has a job requiring human interaction."-IndieReader, 5 star review"Manecke's award-winning book delivers just the right dose of customer-friendly medicine to help your store get back into stellar service shape...Make your whole team of store support readit!"-Retail Mindedmagazine"If you deal with people, regardless of industry or setting, for profit or nonprofit, you need the skills in this book."-Marilyn Suttle, Lori Jo Vest, Authors,Who's Your Gladys?"Thanks for your great book! It has all the great secrets that shouldn't be secret at all." -Steve Qua, Qua Buick Pontiac Inc., former chair HeadWaters Land Conservancy"I've read Dale Carnegie, Zig Ziglar and others. You're right on target with your nice little book calledSmile. It's loaded with good, good stuff. Just dynamite."-Dr. Joseph Mastromatteo, DDS"Star Rating: 5 out of 5"- San Francisco Book Review