Contact Center Agent 101: An introduction to your multi-channel call center career
Steve Stapp has enjoyed two decades in the Contact Center profession.  Steve began his call center career servicing customers for a regional airline.  Since then, Steve has gained expertise in the operations, administration, planning and analysis, strategic and tactical planning and implementation.  Steve's experience includes customer service, sales, outsourcing, and technical help desks.  Steve holds degrees from Arizona State University in Organizational Communication and Mesa Community College in Marketing and Management and is active in the contact center community.