Root Cause Analysis: Basic Tools and Techniques
Denise Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates, she has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops, and packaging manufacturers to achieve ISO 9000 registration. Denise is an RAB-certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of the American Society for Quality. She is also a member of the U.S. TAG to ISO TC 176, the committee responsible for updating the ISO 9000 standard series. She is an internationally acclaimed speaker on a variety of topics. Denise is the author of numerous articles and books, includingThe Corrective Action Handbook, The Preventive Action Handbook,andThe Management Review Handbook,published by Paton Press.