The Best NOC and Service Desk Operations BOOK EVER! For Managed Services
Co-founder, Vice President and CIO of Intelligent Enterprise, a Gold Certified Microsoft Partner, and MSP University, Erick Simpson is a recognized IT and Managed Services Author, Speaker and Trainer, and contributor to numerous industry publications and events. Author of The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know..., the definitive book on Managed Services, and the follow-ups in MSP University's Managed Services Series The Best I.T. Sales & Marketing BOOK EVER! - Selling and Marketing Managed Services, and The Best I.T. Service Delivery BOOK EVER! - Hardware Warranty, Break-Fix, Professional and Managed Services, Mr. Simpson has also co-authored the HTG publication Peer Power - Powerful Ideas for Partners from Peers. MSP University has helped numerous Vendor Channels, their Partners, and thousands of independent IT Solution Providers worldwide educate themselves in transitioning their I.T. Service Businesses to successful, profitable Managed Services Practices. Mr. Simpson's prior experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations.