Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes
• Helps academic libraries see themselves through the eyes of their patrons, institutions, and students• Gives librarians access to more than proven 100 metrics for measuring accountability and service• Clarifies the difference between benchmarking and best practices• Offers the insights and experience of three of our most accomplished library scientists• Offers a complementary, continually updated website that lets readers work hands-on with different metrics• Includes a wide-ranging bibliography that goes beyond library and information science• Provides appendices that summarize the text and illustrate the numerous metrics that are relevant to libraries• Includes a comprehensive index that draws together diverse literature and terminology"Dugan (Sawyer Library, Suffolk U., Ashburton, Massachusetts), Hernon (library and information science, Simmons College, Boston, Massachusetts), and Nitecki's (Sterling Memorial Library, Yale U., Connecticut) text offers academic librarians a wide range of metrics for measuring library effectiveness and improving performance. Coverage includes key concepts and the relevant supporting literature; differentiating between assessment and evaluation; the perspectives of the library itself and of the parent institution, the customer, and the stakeholder; benchmarking and best practices; metrics for marketing and public relations; management information systems; and presenting, interpreting, and displaying metrics. Multiple appendices summarize the text and illustrate numerous metrics applicable to libraries. For academic and public library managers, graduate students in library and information science, the stakeholders served by libraries, and vendors supplying use data to libraries and consortia."-Reference & Research Book News"This book is highly recommended. . . . It will be useful to library administrators and other decision makers choosing metrics to meet institutional demands for accountability, affordability, transparency, and student learning outcomes. . . . This book is recommended for academic libraries, public libraries, research libraries, consortia, and organizations that aim to provide quality information services."-Collection Management"In this useful book, Dugan, Hernon and Nitecki offer colleagues an overview of the purpose and forms of metrics in libraries….Although particularly relevant to academic librarians, this book should prove very valuable to individuals in any type of library."-The Journal of Academic Librarianship"Viewing Library Metrics from Different PerspectiveS≪/i> is well worth the effort to acclimate to a brave new library language. Thus the authors succeed in making a convincing case for the merit of metrics in the administration of libraries."-College & Research Libraries