Back to Basics: A Practitioner's Guide to Operations Excellence
Doug Sutton is a hands-on operations professional and a proponent of the fundamentals of operations excellence. He developed his keen perspective and unique insights over twenty-five years in operations, during which time he served in a number of leadership positions and in multiple industries including military communications and commercial products manufacturing, financial services, and insurance. Throughout his distinguished career, he has lent his knowledge and expertise to hundreds of employees, inspiring them to deliver double-digit improvements in quality, service, and cost. Organizations helmed by Sutton have delivered millions of dollars in annual cost savings, achieved ISO certification, and won back-to-back gold awards at the Association for Quality and Participation (AQP) National Team Excellence Award competition. He is a graduate of the Rochester Institute of Technology and is passionate about developing exceptional operations and organizations.