Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers
Roberta Cavahas been in the human resources field since 1974. She owns training companies in the United States, Canada and Australia and offers 65 different seminars worldwide. The most popular of these isDealing with Difficult People,which has been presented to almost 70,000 participants. This book has been translated into 14 languages.