Driving Peak Sales Performance in Call Centers
A revolutionary book on driving sales… a must-read destined to become a call center management classic. --Stacy Smith, Vice President, Direct Bank Manager, Hibernia BankIt provides a concise, yet powerful perspective that will help any call center sales professional achieve top performance. --Roger K. LaGrone, Vice President, Reservations & Customer Care, Travel Impressions/An American Express CompanyLoaded with practical, compelling ideas about how to improve sales performance and increase the bottom line. --Linda Nowlin, Enterprise Services Senior Program Manager, Dell, Inc.