Listening Skills Training (ASTD Trainer's Workshop)
If you need a guide to produce listening skills content, this book will absolutely serve that purpose. However, trainers and other workplace learning professionals willing to look deeper into the content will find real gems that will help them bridge the gap between effective human communication and the processes workplace learning professionals use daily to get their jobs done. The author reminds us of the power of listening and how implementing these often neglected principles can translate into value for our clients and our organizations. Much more often than we should, practitioners rush to add value, asserting a toolbox of services without deeply understanding the client needs. For consultants, for shared service providers, and for embedded trainers,Listening Skills Trainingshould be a wake-up call. --Jim Haddock, Global Training Manager, Microsoft Health Solutions Group<br /><br />Listening is the foundation of all communication (whether giving or receiving). Lisa Downs has created an invaluable resource for all trainers, managers, and coaches seeking to train others to improve this most basic yet vital human skill.Listening Skills Trainingoffers a large variety of new and interesting options--all with detailed instructions--that allow anyone to create the perfect listening skills training program for any size organization. Bravo! --Lisa Haneberg, Management Consultant,<br /><br />This book is a rich resource for effective listening skills training for trainers of all levels of experience. It provides a comprehensive 'how to' guide with an extensive tool kit of activities and exercises. This book is a must-have for anyone who does communication skills training. --Tim Lewis, Sr. Training & Development Specialist, Recreational Equipment, IncListening is the foundation of all communication (whether giving or receiving). Lisa Downs has created an invaluable resource for all trainers, managers, and coaches seeking to train others to improve this most basic yet vital human skill.Listening Skills Trainingoffers a large variety of new and interesting options--all with detailed instructions--that allow anyone to create the perfect listening skills training program for any size organization. Bravo! --Lisa Haneberg, Management Consultant,If you need a guide to produce listening skills content, this book will absolutely serve that purpose. However, trainers and other workplace learning professionals willing to look deeper into the content will find real gems that will help them bridge the gap between effective human communication and the processes workplace learning professionals use daily to get their jobs done. The author reminds us of the power of listening and how implementing these often neglected principles can translate into value for our clients and our organizations. Much more often than we should, practitioners rush to add value, asserting a toolbox of services without deeply understanding the client needs. For consultants, for shared service providers, and for embedded trainers,Listening Skills Trainingshould be a wake-up call. --Jim Haddock, Global Training Manager, Microsoft Health Solutions Group