True Change: How Outsiders on the Inside Get Things Done in Organizations
“As an operations leader, I knew that beneficial change only came when I fixed real business problems.True Changeprovides an insightful, but simple and practical process that helps operational leaders access and implement those right, ‘new’ ideas that will truly improve their bottom line results.”—Bill Hanson, former vice president, Worldwide Manufacturing, Digital Equipment Corporation“The feature of the text that resonated with me (and I am sure will resonate with individuals in positions similar to mine) is the degree to which the generalized strategies developed are in sync with my experiences. The match of the author’s observations and my experience is uncanny.”—John M. Grace, vice president, Engineering and Technology, LVS ArvinMeritor, Inc.