Human Relations in Business: Developing Interpersonal and Leadership Skills (with InfoTrac)
Preface. About The Authors. Section I. Keys To Managing Yourself. 1.Understanding Yourself And Others. Understanding Human Relations. Predisposing Factors. Situational Factors. The Reasoning Process. Measuring Personality. 2. Managing Stress To Meet The Demands Of Life And Work. Stress Defined. Predisposition to Stress. Sources of Stress. Consequences of Stress. Organizational Responses to Stress. Managing Stress. Workplace Violence. 3. Managing Time And Demands. Time Management and Interpersonal Effectiveness. Time Management vs. Behavior Management. Time Management Strategies. 4. Developing A Sense Of Ethical Professionalism. Professionalism. Ethical Behavior. Section II. Keys To Working With Others. 5. Understanding The Diverse Nature Of Others. Prejudice versus. Discrimination. Prejudice, Discrimination, and Racism in the 21st Century. Discrimination in the Workplace. 6. Working With Difficult People In Difficult Situations. Defining Conflict. Analyzing Conflict. Managing Conflict. 7. Understanding Interpersonal And Organizational Communication. Types of Organizational Communication. Interpersonal Communication. Improving Employee Communication Skills. 8. Understanding Group Interaction. Definition of a Group. Reasons for Joining Groups. Factors Affecting Group Performance. Individual vs. Group Performance. 9. Getting Other People To Like Us. How People Form Impressions. Trying to Manage Impressions Using Impression Formation to Write a Resume. Cover Letters. Section III. Keys To Leading Managing Others. 10. Understanding And Applying Leadership Skills. An Introduction to Leadership. Personal Characteristics Associated with Leadership. Interaction Between the Leader and the Situation. Specific Leadership Skills. Leadership: Where Are We Today? 11. Employee Satisfaction. Why Should We Care About Job Satisfaction? Causes of Job Satisfaction. Integration of Theories. Measuring Job Satisfaction. Absenteeism. 12. Motivating Others. What Motivates Employees? Integration of Motivation Theories. 13. Developing Others: Organization Development. Managing Change. Empowering Employees. Developing Teams. 14. Persuading And Influencing Others. Giving Orders and Expecting Obedience. Conformity. Compliance. Persuasion. 15. Communication Skills. Communicating Expectations Through Job Descriptions. Communication Expectations Through Performance Appraisals. Terminating Employees. References. Name Index. Subject Index.