Selling Tourism
Chapter 1: Introduction to the Sales Process. Chapter 2: Approaching the Prospect. Chapter 3: Qualifying the Prospect. Chapter 4: Product Knowledge. Chapter 5: Answering Questions, Recommending a Product or Service, and Creating Acceptance. Chapter 6: Closing the Sale. Chapter 7: Selling Techniques Using the Telephone. Chapter 8: Overcoming Objections. Chapter 9: Selling-Up. Chapter 10: Customer Service. Chapter 11: Follow-up Procedures. Chapter 12: The Most Important Sale You Make May Be Your First!