Plans and Situated Actions: The Problem of Human-Machine Communication (Learning in Doing: Social, Cognitive and Computational Perspectives)
"Plans and Situated Actions is a substantive book. It has somthing important to say both to designers of interactive computer systems and to cognitive scientists who wish to understand communication either between people or between people and machines."   Contemporary Psychology"...a genuine pleasure to see a book that makes a real contribution to cognitive science by way of an anthropological analysis of interaction."   American Anthropologist