Salesforce.com For Dummies
Close deals faster, gain real-time visibility into sales, and collaborate instantly — with Salesforce.com!What value do you put on your customer and partner relationships? If you're a sales rep, it's your livelihood. And if you're in management, your partner and customer base are your most valuable assets. What if you had a tool that could truly help you manage your partners and customers? That tool is Salesforce.com, and here's your guide to putting its power to work for you.Get your head in the clouds — understand salesforce.com's Sales Cloud and Service Cloud and how to use its Web-based toolsCollaborate with Chatter — use Chatter to get sales, marketing, and support departments communicating in new waysTrack your customers and partners — use Salesforce to manage your existing business relationships as well as those with key prospectsBe a rainmaker with Sales Cloud — track sales from lead to close, and team Salesforce with Google AdWords to maximize your marketingBe a hero with Service Cloud — delight your customers by delivering fast and accurate supportMeasure your performance — enable sales reps, managers, and executives to see and analyze the dataDesign your own solution — customize Salesforce with Force.com to meet your needs and objectivesOpen the book and find:Advice on navigating and personalizing salesforce.comHow to track leads, accounts, contacts, and opportunitiesTips for collaborating with ChatterSecrets for improving marketing campaignsSteps for creating quotes with products and price booksSolutions for managing cases with the Service CloudKeys to driving more productivityWays to customize Salesforce with Force.comLearn to:Solve business challenges, drive sales, and deliver superior customer serviceUse Chatter to collaborate with colleagues and solve issues fasterManage accounts, develop contacts, and coordinate activitiesProspect leads, track opportunities, and drive demand with campaigns