LEGENDARY SERVICE: The Key is to Care
"As someone who has built a lifetime career around creating excellence for guests, I appreciate the simple truths inLegendary Service.Read this book and establish a service culture in your organization."-- Horst Schulze, Chairman/CEO, Capella Hotel Group"Legendary Servicehas great learnings for people at all  organizational levels: for executives and managers, the value of a  service culture; and for frontline¶ staff, the reality that they are the  face of the company and can make a difference. Legendary service--it's  everyone, always."-- Mark King, CEO and President, TaylorMade Golf"Everything I know about service I learned from my career at Hilton  Hotels, Marriott International, The Walt Disney Company, and Ken  Blanchard. The One Minute Manager dramatically changed my thinking 32  years ago.Legendary Servicewill teach the next generation how to deliver sensational service. Buy it, study it, implement it."-- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author ofCreating MagicandThe Customer Rules