Evil by Design: Interaction Design to Lead Us into Temptation
The seven sins are all around us, easy to spot. But the designs that apply the underlying behavioral forces that underpin the sins are harder to discern. That's why we need this book."— From the foreword by Don Norman, author of Design of Everyday ThingsBetter read this book before your neighbor goes and pulls a fast one on you. If this appeal to fear isn't enough, then maybe greed will do the trick: any website will make lots of money by following the guidelines in this book, even if you don't go all the way to become truly evil."— Jakob Nielsen, author of Designing Web Usability and Mobile UsabilityIlluminating, amusing, and a genuine page-turner...this book will give you insight into ways you have been tricked and, even better, give you the tools to persuade others either for evil or, if you really must, for good."— Bruce "Tog" Tognazzini, Principal, Nielsen Norman Group, mad scientist, and former Apple employee #66How to make customers feel good about doing what you wantApproaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we're susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:Pride — use social proof to position your product in line with your visitors' valuesSloth — build a path of least resistance that leads users where you want them to goGluttony — escalate customers' commitment and use loss aversion to keep them thereAnger — understand the power of metaphysical arguments and anonymityEnvy — create a culture of status around your product and feed aspirational desiresLust — turn desire into commitment by using emotion to defeat rational behaviorGreed — keep customers engaged by reinforcing the behaviors you desireNow you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use — but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info.