Improving Patient Experience: 50 Things Every Advocate Must Know
Lisa Venn, J.D., M.A., CHC, founded Advocate Alliance to assist health care providers in evaluating and transforming their patient complaint and grievance process.   Lisa, a licensed attorney in Ohio, is certified in family mediation and health care compliance, and has served as a patient rights expert witness.  She has over 20 years’ experience in patient advocacy, which includes managing the Long Term Care Ombudsman Program in Northeast Ohio.  She teaches health care investigation, conflict management, and policy writing skills to health care professionals.  Lisa presented at the American Lawyers Health Association and the Health Care Compliance Association national conferences.