ITIL Foundation Exam Study Guide
Includes Real-World Scenarios, Hands-On Exercises, and Access to Exam Prep Software Featuring:Custom Test EngineOver 300 Sample QuestionsElectronic FlashcardsEverything you need to ace the ITIL® Foundation examThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, theITIL Foundation Exam Study Guideis one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:Clearly explains ITIL service strategy and guiding principlesCovers all ITIL processes, roles, and functions in separate modulesDescribes the ITIL service lifecycle and how it promotes effective IT servicesAddresses ITIL standards for service design and developmentDelves into all aspects of the service management processesDescribes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed servicesExplores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technologyFeatures online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and moreDelivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test,ITIL® Foundation Exam Study Guideputs you on the fast track to obtaining the world's most highly respected IT management certification.Sybex Exam Prep ToolsGo towww.sybex.com/go/itilstudyguideand download a full set of electronic test prep tools to help you thoroughly prepare for the exam. These include:Chapter review questionsTwo multiple choice practice examsElectronic flashcardsGlossary of Terms in PDF