Process Mapping and Management (Information Systems Collection)
Sue A. Conger has a BS in psychology from Ohio State University, an MBA in finance and cost accounting from Rutgers University, and a PhD in computer information systems from the Stern School of Management at New York University. Sue also has consulting, teaching, and writing experience in organization development and process improvement. Her consulting work includes such clients as Southwest Airlines, La Quinta Inns, and Pattonair (A UK subsidiary of Umeco).