Introduction to Reference Work in the Digital Age
A comprehensive yet concise account of where, when, how and why reference librarians should embrace the digital reference revolution. --College and Research LibrariesAn inspired and sincere attempt to re-envision modern professional practice and chart the potential future. --Reference and User Services QuarterlyBoth newbies and those who have been on the desk for years will welcome the up-to-date examination of a service that has undergone tremendous change in the last few years. --American Libraries