Technology Scorecards: Aligning IT Investments with Business Performance
Are you dissatisfied with your business software? You're not alone. Fully 75% of organizations believe their business software is not meeting expectations. The letdown, or failure, of the technology cannot be pinned on the technology itself. Successful implementation of technology involves the integration of People, Processes, Technologies, and Systems—key factors in the successful implementation of technology. If you miss any one of these critical elements, you are bound to fail. Taking you step by step through the process of establishing Key Performance Indicators (KPIs),Technology Scorecardsshows you how to manage your technology investments as part of an overall performance management strategy and invest in the areas that promise maximum impact.Sharing his decades of experience in business value creation through the appropriate use of technology, author Sam Bansal walks you through the process of establishing Business KPIs, benchmarking them, and preparing a scorecard to show you the potential value your company can gain. By helping you establish achievable expectations, he then shows you how to integrate People, Information, Business Processes, and Technology within your framework.After the initial groundwork is laid,Technology Scorecardsdelves way beyond project management to show you how to: