Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)
Praise forEffective Apology"This book gives you the essentials for crafting apologies that work at work.  John Kador shares some of the practical, proven approaches to apology that every manager should master."--Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp."Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency."--Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestsellerRules for Renegades"Effective Apologyis the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world."--Daniel H. Pink, author ofA Whole New Mind