The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People
Since it was first published in 1998,The Performance Consultant's Fieldbookhas become required reading for all serious workplace learning and performance consultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.The Performance Consultant's Fieldbookwill help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.This second edition of the classic resource includes new and updated information such asA section on understanding costs and cost driversNew material on sustaining changeMaterial addressing social systems and norms in working environmentsMore examples, stories, and tools on levels of performance interventionsA focus on measuring results, especially based on a three-point model of evaluationAn emphasis on measuring people performance, especially how to evaluate the effectiveness of the performance consulting effortFresh examples on needs assessment, making the transition, and credibility and influenceAn updated glossaryEmployees don't need to learn more; they need to perform better. And as a performance consultant armed with Hale's Fieldbook, you will have the tools you need to effect measurable enhancements in performance. Make the transition to a performance consultant today!"A good thing just got better . . . Judith Hale has succeeded in making the Fieldbook more valuable to the practitioners and customers of performance improvement."—Dean R. Larson, faculty coordinator, Purdue Homeland Security Institute--This text refers to theKindle Editionedition.