A Culture of High Performance: Achieving Higher Quality at a Lower Cost
Boards want to know that the organizations they govern are performing well. But they also want to know they're operating on a foundation that will lead to continued good performance in a future that is all but unknowable today. Given the pace of change in healthcare, that's a tall order to fill, but Quint Studer has unlocked the formula. Quint understands that culture is key, that it pervades every aspect of performance from quality of care to the quality of the patient experience and even the financial bottom line. This book is an easy read that delivers a wealth of information about how to establish and sustain a high-performance culture in your organization. I recommend it highly. --F. Kenneth Ackerman, Jr., President Emeritus, Geisinger Medical Center; Chairman, INTEGRATED Healthcare StrategiesQuint has led the industry in demonstrating how an emphasis on the patient experience and employee/physician engagement can translate into better quality care and superior financial performance. Rather than provide high-level theoretical solutions, Quint provides practical step-by-step proven tactics to achieve desired results. --Nathan Kaufman, Managing Director, Kaufman Strategic Advisors, LLCThe healthcare industry needs to turn the vicious cycle of inefficiency, increasing costs, and lower quality into a virtuous cycle of transparency, efficiency, and the highest level of quality. This must happen one organization at a time. the key is to create a culture capable of not just setting such a transformation in motion, but also sustaining it. As Quint Studer likes to say, 'Culture beats strategy every time.' In this illuminating book, he explains how unbeatable cultures are born and nourished. --James Orlikoff, President, Orlikoff & Associates, Inc.