Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e
Joseph M. Juranwas the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern day quality management. He named the universal concept of the “vital few and the useful many" as the Pareto Principle, which we know today as the 80-20 rule. As an original member of the Board of Overseers, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award. He was the founder of Juran Institute, Inc. and author of more than 20 books.Joseph A. De Feois a leading quality management practitioner and successor to Dr. Juran as President of Juran, Inc. He is recognized worldwide for his expertise in enabling organizations to achieve organizational excellence. Mr. De Feo’s varied areas of expertise include coaching executives to understand key factors in driving organization-wide change programs and deploying breakthrough management principles like Lean, Six Sigma, strategic planning, and business process improvement.