Complete Idiot's Guide to Managed Health Care (The Complete Idiot's Guide)
[C]rammed with information, and well worth a day's read-through for advice like: "Be aware of your rights as a member of a health plan.  Hold on to those special brochures" and any amendments.  "In the best of worlds, you need them only for reference.  In the worst of worlds, you need them to assert your rights." --Victor Cohn, Washington Post Health Section, June 16, 1998