The Compassionate Geek: Mastering Customer Service for IT Professionals
Plenty of practical advice on delivering better help-desk service. But the reader will also find guidance on developing interpersonal skills that can help move a technology professional up in the ranks of the company. --PCWorldThe Compassionate Geek takes you into the world of customer service in a day and age where it is a dying art.  I..will keep this book with me...to reference in downtime to help with my customer service skills. --Platform NationIdeas are explained in plain English, even the psychology behind [them].  Even if you aren't in...customer support...we're all in the support business.  [It] does a great job of pointing out...simple things...to be a better person.--Game VortexA great read and not a lot of fluff as the book dives right into the human relation skills needed when dealing with end users on service requests.--Dale Rapp, CISSP