ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)
The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users. Christiane Chung Ah Pong, NCS PTE LTD Singapore --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management PraticeA great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management PraticeA great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management Pratice