You Said What? The Biggest Communication Mistakes Professionals Make
''In spite of what you may believe, it is what you say and it is how you say it. The way you speak will determine your pathway to success. You Said What? is your guidebook.'' --Jeffrey Gitomer, Author, The Little Red Book of Selling''In today's business environment--where good customer service is now the price of entry--great, personalized service is the differentiator. Kim and Kerry help the reader understand the little things they can do to differentiate themselves in their marketplace.'' --Todd Brown, Marketing manager, Cadillac Escalade and SRX''Few people are born with a natural gift for communications; the rest of us would benefit greatly from taking this material to heart!'' --Geoffrey O'Connell, Partner, Accenture