Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team
Learn how to get the best from yourminimum-wage workers—from one of America's top fast-food managersManaging minimum-wage workers can be a frustrating job. Employees quit with no notice, they can be rude to customers, and sometimes they steal from you. Often, they just don't care. If you have trouble finding and motivating high-performing frontline workers, you need to meet Dave Melton—the celebrated operator of four Domino's Pizza franchises in New York City—and learn his secrets. In an industry in which high turnover is the rule, Dave has a waiting list of prospective candidates eager to start working for him at minimum wage—and a frontline supervisory staff that has had zero turnover for years at a time.Melton's Domino's stores have thrived in the world's toughest pizza market because of the inspiring way he manages his workforce. His employees, many of whom are recent immigrants in their very first job, have learned how to be part of a team, make customers happy, and achieve the American Dream by working hard and being rewarded for it. In fact, some of Melton's workers who started delivering pizzas by bicycle for minimum wage are now millionaire owners of their own successful Domino's franchises. Many others have worked their way up to middle-class manager positions with $70,000 incomes.The key to Melton's success lies in his infectious enthusiasm and encouragement of employees, his willingness to help them succeed and grow professionally, and his eagerness to reward them for hard work. One grateful employee even named his son after Melton! His commitment to employees and inspiring vision leads to workers who are devoted to him, to his business, and to his customers—and that leads to astounding success.Hire the American Dream explains Melton's principles for inspiring, motivating, and promoting employees—because the best way a leader can develop and retain great employees is to help them become leaders, too. This is more than just a book on supervising or teaching business fundamentals to frontline employees. Melton shows you how to use his proven tactics to develop enthusiasm, excitement, and eagerness in your own workforce. And the inspiring stories of his employees serve as proof that the American Dream is alive and well.