Communicating at Work
Business writer Alessandra and Hunsaker (business, Univ. of San Diego) here explore interpersonal verbal, nonverbal, group, and written communication, especially in the workplace. They discuss the importance of the many forms, using examples, alternatives, and checklists for each. Styles of personal communication are covered in detail, as are listening and questioning. This book is for anyone who wishes to learn how the communication processes can affect relations in the workplace or just about any situation. The style and format are simple, direct, and well organized for referral. There are many books available on this subject, e.g., Allan D. Frank's Communicating on the Job (1981) and Phillip G. Clampitt's Communicating for Managerial Effectiveness (Sage, 1991), but this one is well written and should be available in all corporate and public libraries.- Littleton M. Maxwell, E. Claiborne Robins Sch. of Business, Univ. of Richmond, Va.Copyright 1993 Reed Business Information, Inc.