The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Set the "Gold Standard" for your industry.Define and RefineEmpower Through TrustIt's Not About YouDeliver 'Wow!'Leave a Lasting Footprint"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author ofThe One Minute ManagerandThe One Minute Entrepreneur“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author ofThe Way to Wealth