Managing Business and Professional Communication (2nd Edition)
Managing Business and Professional Communication, 2/eCarley H. Dodd,AbileneChristian University  Managing Business and Professional Communicationprovides students with the strategies they need to manage communication challenges in the workplace effectively. This text surpasses the coverage of traditional communication texts to address the most recent surveys of expected workplace competencies: exhibiting leadership, managing organizational culture, handling conflict, dealing with difficult people, improving diversity and intercultural communication, interviewing, selling, and negotiating successfully. Using these competencies,ManagingBusiness and ProfessionalCommunicationtailors relevant communication concepts to the unique demands of the workplace environment.  Features:Puts theory into action withreal-world cases and critical incidents,providing opportunities for application, problem solving, and insight into the everyday workplace.Examines the importance ofcultural diversityawarenessin business, imparting a framework for understanding one's co-workers to increase satisfaction and productivity in the workplace.Coversconflict and conflict management opportunitiesin the workplace to help students heighten performance and problem solving on the job.Prepares students for most entry-level and mid-management positions, with sections oncustomer relations communication, sales and marketing presentations, andbriefings/reports.New to this Edition:Highlightsnew communication competencies, based on the most recent surveys of communication proficiency available–including Butcher’s Employment and Training Administration (ETA) report–to provide students with focused skills that can be applied in the workplace.Includesadditional emphasis on organizational patternswithin chapters, to help students clearly identify and follow key points.Places new emphasis on the link between organizational culture and leadership, to help students understand the importance of contextualizing leadership within the boundaries of personal style and organizational culture.Emphasizes listening in the workplace,to help students excel at this crucial skill.