Operations Rules: Delivering Customer Value through Flexible Operations
"Chock-full of useful tips, rules, and models that business people can implement immediately. Therein lies the book's true value." R. Subramanian, Montclair State University CHOICE"Companies today are faced with an increasing number of choices in operational and supply chain strategies. This book goes beyond just showing how to make the right operational decisions. It makes the critical link between operations and providing more value to customers. It's a must read for anyone involved in operations and strategy." Jim Champy, Coauthor of Reengineering the Corporation"From managing risk by focusing on flexibility to choosing the right IT investments, this book can help companies navigate today's supply chain challenges and achieve a quantum leap in operations performance." Hasso Plattner, cofounder of SAP and chairman of the SAP Supervisory Board"Our team has found the concepts in the book highly applicable to our supply chain and operations strategy as well as to the issues we experience. In particular, the innovative approach to flexibility has triggered interesting discussion in our organization. This book will definitely help organizations to strengthen their operations strategy." John J. Grimaldi, former executive vice president, Michelin North America