Assertiveness: How To Be Strong In Every Situation
Time to put your foot downYou don't have to be pushy to get what you want. There are simple ways to assert yourself that will make you happier, healthier and more successful.Assertiveness is about seeing the other person's viewpoint and being prepared to listen. The more flexible you are, the more choices you have about how you relate to others, and the more opportunities you have to resolve conflicts.Packed with practical tools and techniques for dealing with a whole host of situations in work and life, you will learn how to:Get the respect you deserve at work, deal with your boss and say 'no'Get the best out of the people you work withHandle difficult behaviour and cope with conflictBe self-assured in meetings and presentationsDeal with your family, friends and neighbours, and challenging social occasionsGet the service you deserve from retailers, trades people and public servicesSustain your assertiveness and maintain your wellbeing and balanceDon't be a push over - learn how to make your voice heard and deal with any tricky situation with self-assurance and confidence.