Think Before You Speak: A Complete Guide to Strategic Negotiation
One of the most respected figures in the field of negotiating and conflict management shares his proven strategies and techniques for becoming an effective negotiator. An insightful, step-by-step guide, it schools readers in such important concepts as when to negotiate and when not to; knowing whether to use a collaborative, competitive or other strategy; how to identify and leverage the sources of power and more. Contains anecdotes and case studies that bring all the ideas to life.