Administration and Management in Criminal Justice: A Service Quality Approach
Jennifer M. Allenis a professor and department head of criminal justice at the University of North Georgia. She holds a Master of Science degree in administration and a doctorate in sociology. Prior to entering academia in 2008, she worked with delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, and policing administration and ethics. She teaches courses in juvenile justice, criminology, research methods, administration of criminal justice, family violence, corrections, and introduction to criminal justice at the graduate and undergraduate levels. She is also a coauthor ofJuvenile Justice: A Guide to Theory, Policy, and Practice(Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad.Rajeev Sawhneyis a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times intoWho’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering,andWho’s Who in Higher Business Education. Dr. Sawhney has published several articles, a few of which have appeared in theJournal of Operations Management,the leading journal in the operations management discipline. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.