Hardwiring Flow: Systems and Processes for Seamless Patient Care
I coined a term a few years ago, rather awkward but to the point: 'gaspworthy' - as in, obviously, the audacity and power of the proposed program make you no less than gasp. Well, this is clearly a 'gaspworthy' effort. The healthcare debate is complex, but I have long believed that the true breakthroughs in healthcare will come, not primarily from external policy overhauls, but from the likes of superior application of prgrams such as 'flow' described herein. The big point: The approach laid out here is within the grasp of any hospital; it requires no alteration of outside forces. Hence, in my view, not to follow a path like this is a breach of duty to our patients as much as an inappropriate treatment protocol. Read it. Absorb it. Act. No excuses. Yes, 'gaspworthy'. --Tom Peters, One of the most influential business thinkrs of all time, Author ofReimagine: Business Excellence in a Disruptive AgeandIn Search of ExcellenceA highly original and unexpected application inspired by the flow theory of optimal experience to the problem of managing patient flow in treatment centers. This book will be very helpful to anyone who is concerned to make sure that waiting for services will be minimal, and as enjoyable as possible - a huge boon in these days when wasting time is worse than wasting money. --Mihaly Csikszentmihalyi, Professpr of Psychology and Management, Claremont Graduate UniversityTo the extent timing is important, Thom Mayer and Kirk Jensen have hit on the right topic at the right time. The entire healthcare industry is focused on cost, and their work on flow and systems does a terrific job of introducing the science, math, and art of flow management. As we are all grappling for new tools, this book is a welcome toolkit. --Bruce Crowther, FACHE, CEO, Northwest Community Hospital, Arlington Heights