Ouch! That Stereotype Hurts... Communicating Respectfully in a Diverse World
Leslie Aguilar is a speaker, facilitator, and curriculum developer in the areas of Diversity, Cultural Competence, Communication and Service Success in a Diverse World.  She is known for her highly-interactive, thought-provoking, creative yet practical training sessions. As president of International Training and Development, LLC, Leslie has developed three diversity / inclusion instruments: Diversity Competencies Assessment™; Diversity Leadership 360°™ and DiversiScan™:  Scanning the Environment for Diversity-Related Issues and Opportunities.  She co-authored Multicultural Customer Service:  Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced Service Savvy: Providing Outstanding Service in a Diverse World video-based training program in 2004.