The Civility Solution: What to Do When People Are Rude
“It is an honor to recommend this fabulous book! P.M. Forni’s thoughtful discussion of the importance of civility in today’s hectic world will surely help readers find viable solutions for dealing with a variety of rude situations.”—Peggy Post, director of the Emily Post Institute and author ofEmily Post Etiquette, 17th Edition“Pier M. Forni will be remembered as one of the greatest generals in our nation's struggle for civility.”—Smithsonian Magazine