Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders
MEASURING WHAT MATTERS is co-published with ASQ Quality Press.Finding the right method for keeping score in business is an ongoing challenge. And nowhere is the need more critical than on the front line, where team leaders, unit managers, and human resource professionals struggle to find an easier way to use numbers to align people and processes with corporate purpose.Demystifying such popular systems as balanced scorecards and Six Sigma, MEASURING WHAT MATTERS finally brings the power of measurement down from the lofty realm of strategy to where the real work gets done: inside work teams. Napier and McDaniel introduce the notion of balanced stakeholder feedback as they lay out a simple yet powerful process for translating organizational vision into measures, and measures into action. Immediately actionable at the team level, independent of outside consultants or company-wide commitment, this one-of-a-kind tool kit details step by step how to identify a team's key stakeholders, determine what each core group values and expects, and assess how well the team and stakeholders meet each other's expectations.A Power Tools for Management section is jam-packed with instruments to gather measurable information, case studies to understand the data, reproducible exercises, and original diagnostic tools to unleash the power of metrics to improve leadership competencies, motivate teams, measure and build trust, reduce employee absenteeism, shorten production cycle times, and increase profits.