Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
Charlotte Long, M.S., has over 25 years experience in the  casualty insurance industry including over 15 years as training manager and  practitioner. She also effectively re-organized and maintained the claim  procedures for a Fortune 500 company.She is a Phi Beta Kappa graduate of Pennsylvania State University and has a  Masters Degree in Instructional Design from Towson State University. In  2002, she earned the Certificate in Online Instructional Design from  Florida State University. She has numerous professional insurance  designations and was recipient of the Society of Insurance Trainers and  Educators (SITE) 2003 Innovation Award.