Bridging the Services Chasm
Thomas E. Lah serves as the executive director for the Technology Services Industry Association. TSIA has over two hundred leading technology companies participating in benchmarking and research on the role of services within product companies. Member companies include EMC, CA, Hewlett Packard, SAP, and Xerox. In his role as executive director, he writes, researches, speaks, and advises on the topic of building and optimizing professional service organizations in the technology industry. He also teaches an MBA class at The Ohio State University, focused on the frameworks from his books Building Professional Services and Mastering Professional Services. He holds an undergraduate degree in Information Systems and an MBA from the Fisher College of Business at The Ohio State University.