S.M.A.R.T. Restaurant Guide to Effective Food Service Operations
The S.M.A.R.T. Restaurant Guide to Effective Food Service Operations is a streamlined, direct to the point, step by step map to achieving meaningful, measurable, and sustainable excellence. This is a must have book for anyone serious about operational excellence in the restaurant. --Thom Crosby, President & CEO of Pal's Sudden Service, the first restaurant recipient of the Malcolm Baldrige National Quality Award