Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
"""I am impressed by Dean Spitzer's approach to unlocking the hidden mysteries in business that keep people and organizations from succeeding. This book teaches how to accept reality and the importance of dialogue. It also reaffirms my belief that successful organizations develop a special language, a language of numbers, and once you develop it, you build on it, and the outcome is pride, self-esteem, teamwork, and trust."" –Jack Stack, Chairman, SRC Holdings; father of ""Open Book Management""; and author of The Great Game of Business""This is one of the best books on performance measurement that I have ever read! Dean Spitzer has done a great job of illustrating the transformational potential of performance measurement. His arguments are spot-on, his examples persuasive, and his writing inspirational."" --Andy Neely, Professor and Chair, Centre for Business Performance, Cranfield University School of Management; and author of The Performance Prism""Dean Spitzer takes the mystery out of performance measurement with this practical guide to how doing measurement right can transform any organization.""--Dean Williams, Chief Learning Officer, Wachovia Corporation""Dean Spitzer’s approach to measurement as a social process is a breakthrough that will drive out fear, align measures with strategy, and create a context for the successful use of performance measurement. This book will help you get beyond ‘gaming the system’ to personal and organizational integrity.""--Lou Agosta, author of The Essential Guide to Data Warehousing""Dean Spitzer shifts the performance measurement dialogue from having metrics to selecting the right ones and using them effectively. Leaders who are serious about improving the understanding, transparency, and effectiveness of organizational performance measures must read this book."" --Jim Hill, CEO, Proofpoint Systems; and Past President, International Society for Performance Improvement"