ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition
Ann Phillips is President of Quality Techniques, Inc. Since 1991 she has assisted numerous organizations, ranging from small distributors to worldwide corporations, in developing their quality management systems. Over one hundred fifty clients have achieved registration to ISO 9001, QS-9000, or ISO/TS 16949. Her emphasis is on implementing practical and effective management systems in a way that enhances customer loyalty and achieves measurable improvements in the business. Ms. Phillips is certified by the Registrar Accreditation Board as a Quality Systems Auditor. Prior to August 1991, Ms. Phillips worked with 3M and Dupont as a Quality Engineer, Quality Manager, and Occupational Health and Safety Supervisor. During that time, she established an SPC system in three facilities, led the ISO 9001 implementation process in one facility, and integrated the safety and health system with the ISO 9001 quality management system. In addition to on-site consulting and training, Ms. Phillips has instructed regularly for the University of Houston at Clear Lake, the Center for Quality at Eastern Michigan University, Collin County Community College in Plano (Texas), the American Society for Quality (ASQ), and the American Production and Inventory Control Society (APICS).