The Preventive Action Handbook
Denise E. Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates, she has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops and packaging manufacturers to achieve ISO 9000 registration. Her work also encompasses training and auditing. She is a RAB-certified lead assessor, and ASQ Certified Quality Auditor and senior member of the American Society for Quality. Robitaille is an internationally recognized speaker on a variety of quality topics. She is the author of numerous articles as well as The Corrective Action Handbook and The Management Review Handbook, both published by Paton Press.