ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard
"This book is a must have for not only students of quality and quality practitioners, including auditors, but also executives looking for improved performance of their organisations."                                                                      Paul Harding, Managing Director SAQI, e-Quality edge South Africa Published reviews of previous editions:"The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read."Momentum Magazine, 2002"With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it."Quality World, 2002