8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict
Paul Glen has devoted his career to clarifying the murky world of human emotion for people who gravitate toward concrete thinking. His book, "Leading Geeks: How to Manage and Lead People Who Deliver Technology" won several awards, including being named by the Financial Times Germany as the year's best book on leadership published worldwide. And for nearly a decade his management columns for Computerworld have been translated and syndicated around the world.