Behind Human Error
'The book's authors recognise they don't have all the answers and, indeed, left me feeling i was now asking more questions than when i began reading.  But they did include a 10-point checklist at the end on constructive responses when you see the chance to improve safety, which i found useful.  This is an interesting textbook and while it is difficult in places, I think it is essential reading for those designing or operating complex systems.' Health and Safety at Work, December 2010--This text refers to an out of print or unavailable edition of this title.