Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
“If you're looking to learn the basics of thinking like a concierge to deliver great customer service, this straightforward, no-nonsense easy-to-read book is for you!”  —Tony Hsieh, CEO, Zappos.com“This book is an essential training guide for any company trying to take their customer service to the level expected by consumers in the current marketplace.”  —John M. Rose, president, Travel Guard Assist“From the woman who set the standards for the Concierge Industry comes a refreshingly new take on customer service that is all about the “nice” factor. If you value excellence, recognize quality and understand your clientele, delivering customer service the Concierge way will take you above and beyond your competition.”  —Jackie Farley, professor of Women’s Studies, University of Oklahoma, and CEO, Wise Women Incorporated