How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense
As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others—or deliver necessary negative messages of your own—without sacrificing your dignity or principles. You'll learn to:Keep domestic disagreements from escalatingDeliver criticism to coworkers, employers, or employeesHandle aggressive, negative comments about race, politics, or religionProvide discipline without increasing hostilityUse language that reduces tension and creates rapport in every situation