White Space Revisited: Creating Value through Process
White Space Revisited"I have been working with the original Rummler process methodology for over 10 years. Alan, Geary, and Rick have taken real business experiences and applied their methodology in a way that will give business leaders at the C level an approach to create an organization that will be effective in executing against their business strategies.?However, it also gets into enough practical application to give single process owners and practitioners the tools to improve their processes as goals change.?This is not a consultant's view; this is based in real business life.?I expect this book to be on my desk and pages dog-eared as I refer to it on a regular basis."Joyce E. Wellsbusiness process professional, Microsoft, Citigroup, JP Morgan Chase"White Space Revisited is essential to managers who are trying to make their organizations more process centric, and process practitioners who are trying to figure out how to fit all the various technologies together into a whole. Geary's vision of the performance system that uses processes to create value is one of the key managerial insights of our time."Paul Harmonfounder and executive editor, BPTrends, and author,  Business Process Change"White Space Revisited provides a practical, current, and clear depiction on how to link process thinking to business strategy and goals. It presents a comprehensive methodology to align business performance with business architecture, meaning processes, information technology, and organization and human performance design.  The authors delight us with what I consider a 'textbook' not only for process, IT, and human resources consultants but for everyone enthusiastic with promoting and designing business changes toward improving performance and competitiveness in their organizations. Even though valuable by itself, I strongly recommend this book to all of you  who previously read Improving Performance: How to Manage  the White Space on the Organization Chart, by Geary Rummler and Alan Brache.Homero Reséndezprocesses and IT director, CEMEX