Assessing Organizational Performance in Higher Education
"Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities. . ." (Journal of College Student Development, 09-10/2007)"The release ofAssessing Organizational Performance in Higher Educationby Barbara A. Miller could not be better timed in light of the need for greater accountability from public entities... Dr. Miller brings a wealth of experience, a depth of research, consultation at both private and public universities, and extensive knowledge of systems to each chapter of this publication....Assessing Organizational Performance in Higher Educationis a useful tool for those who are seeking meaningful ways to evaluate the effectiveness of their organization. In addition, graduate students and entry-level staff will find this a worthy primer to understanding the complexity of organizations and the necessity for measurement." -- Narbeth R. Emmanuel, Southern Illinois University Edwardsville,inJournal of College Student Development, September/October 2007.