Fundamentals of Queueing Theory
"Despite its title, the book is rather advanced, so it is appropriate for practitioners, those in academia, and upper-class students. However, any reader will benefit from the concise introductions to the problems, the detailed descriptions supported with step-by-step formulas, the solutions provided by the manual, and the QtsPlus software." (Computing Reviews, 1 December 2011)"This is an accessible and attractive book with good writing all the way through. It has the advantage of years of classroom testing. The exercises are extensive and creative." (MAA Reviews, March 19, 2009)