Cisco QOS Exam Certification Guide (IP Telephony Self-Study) (2nd Edition)
Wendell Odom, CCIE® No. 1624, is a senior instructor with Skyline Advanced Technology Services, where he teaches courses on QoS, CCNA®, and CCIE lab preparation. He has worked in the networking arena for more than 20 years with jobs in pre- and post-sales technical consulting, teaching, and course development. Michael J. Cavanaugh, CCIE No. 4516, has been in the networking industry for more than 17 years. His current focus is Cisco AVVID implementations, providing convergence consulting, professional services, and technical support.