The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success
“The Empathy Factor at Workprovides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization.” –Peggy Milford, former CEO, US West Business Resources