E-Mail: A Write It Well Guide
Compare the advice here to the emails you receive daily...it is filled with uncommon good sense. --Jim Knutsen, President, Boatz Knutsen CommunicationsThis book...sets the standard for how to communicate clearly and efficiently in a busy global workplace. --Buck McGugan, Vice President, Corporate Sales, FedEx Corporate ServicesThis valuable book provides...guidelines for bringing your e-mail up to professional standards. --Deborah Fallows, Senior Research Fellow, Pew Internet and American Life Project