The Reengineering Revolution: a handbook
In this sequel to Hammer and James Champy's Reengineering the Corporation: A Manifesto for Business Revolution (HarperBusiness, 1993), Hammer and his current coauthor, Stanton, focus on the experiences of organizations that implemented reengineering concepts. They emphasize the lessons learned along with the successes, traps, and failures associated with implementing reengineering efforts. The authors include useful case studies as well as a self-assessment tool to determine if the organization is ready to rethink work processes and find better ways of doing work. They pay much attention to the role of top leadership and the type of team needed for successful organizational change. Theirs is a practical and readable treatise that clearly explains how to apply and institute a reengineering program in a range of organizations. Highly recommended for all types of libraries with business collections.Jane M. Kathman, Coll. of St. Benedict Lib., St. Joseph, Minn.Copyright 1995 Reed Business Information, Inc.