Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Dennis Snow has built a better mousetrap, capturing the best ideas from his years with Walt Disney World and sharing them with anyone interested in improving his or her organization or career. By mastering his simple Lessons From the Mouse, any company and any employee can become well known for extraordinary customer service. --Ed Yingling, President and CEO, American Bankers AssociationThe principles outlined in Lessons From the Mouse, while based upon Dennis' experience at Walt Disney World, translate to any organization and any individual within an organization. Cummins is successfully applying these principles globally to create great experiences for customers and to enable every employee to have a clear line of sight to the customer. --Joe Loughrey, President and Chief Operating Officer, Cummins Inc.What makes Lessons from the Mouse so valuable is that Dennis Snow writes from a front line, customer contact perspective. There's no wasted space in this book. Every page has ideas ready to put to work for you or your organization. Lessons from the Mouse is engaging, entertaining, and of great practical value. This is a winner! --Joe Calloway, Author, Work Like You're Showing Off