Excellence in the Emergency Department: How to Get Results
Managing an Emergency Department is tough. Often, it is more like a war zone than a hospital. Most people believe it can't have the high patient satisfaction scores the rest of the institution strives to achieve. This book challenges that notion. Stephanie Baker skillfully presents Studer Group's proven approach to performance improvement customized for this toughest of environments. The result is a book that's as reassuring as it is instructive. A great read for anyone responsible for ED operations. --Greg Pivirotto, President and CEO, University Medical Center--ArizonaStephanie Baker's book is a very commonsense guide for any ED leader seeking to put Evidence Based Leadership principles into action. Whether you're new to this role or just looking to make drastic improvements to your ED, just read the book and follow its formula and you'll see results: shorter door to doc time, faster medical evaluations, improved patient satisfaction and more. The tactics in Excellence in the Emergency Room are well researched, easy to replicate and proven to work. For a book of its type, I can't imagine any higher praise! --Janice McKinley, BSN, MHA, FACHE, CNAA, BC, VP of Patient Care Services/ CNO and Pt Safety Officer Parkwest Medical CenterThis book lays out a step-by-step process for implementing patient-driven service standards in the Emergency Department. Stephanie Baker's clear writing style and specific how-tos make it a valuable tool for even the busiest ED manager. Excellence in the Emergency Department is a must-read for anyone wishing to drive change in one of the toughest venues in healthcare and hardwire it for posterity. --Donna L. Mason RN, MS, CEN