Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work (People Skills for Professionals)
"An excellent, informative book, filled with highly detailed guidelines.  Highly recommended." --Stern's Management Review"Indispensable for managers who need a reference for working on a problem quickly." --INDEPENDENT MEDIATION PRACTITIONER, April 2002"There is something in here for all managers who find themselves faced with conflict." --David Wyatt - Research Director, GlaxoSmith Kline, Inc.