Microsoft Dynamics CRM Online 2011 Quick Reference
Timothy Kachinske  has written more than a dozen books on CRM and non-profit management topics, including 90 Days to Success in Fundraising, 90 Days to Success in Grantwriting, and Maximizing Your Sales with Salesforce.com.  He has 17 years of experience as a development officer within various NFP organizations and has been focusing on designing CRM solutions within the non-profit sector for more than a decade.     Edward Kachinske  has written more than 25 books on CRM-related topics, including Maximizing Your Sales with Microsoft Dynamics CRM, Maximizing Your Sales with Salesforce.com, Managing Contacts with Outlook, and the Official Sage Instructor-Led Training Manuals.  Edward holds more than a dozen Microsoft certifications and is a Microsoft Certified Trainer and MCITP with a specialization in CRM.      Adam Kachinske  is a CRM consultant for Innovative Solutions in Washington, DC.  In addition to this book, he is an author of Maximizing Your Sales with Microsoft Dynamics CRM 2011 and the Innovative Solutions set of Microsoft Dynamics CRM Quick   Reference Cards.  He is a Microsoft Certified Technical Specialist for CRM and Sharepoint.