Healthcare Operations Management, Second Edition
Daniel B. McLaughlinis the director of the Center for Health and Medical Affairs in the Opus College of Business at the University of St. Thomas, St. Paul, Minnesota. Previously, he was the executive director of the National Institute of Health Policy at St. Thomas, the CEO of Hennepin County Medical Center, and the director of a county health system. Mr. McLaughlin has served as chair of the National Association of Public Hospitals and Health Systems and has served on the boards of other regional and national associations. In 1993, he served on President Clinton s Task Force on Health Care Reform.John R. Olson, PhD,is a professor at the University of St. Thomas in the Operations and Supply Chain Department. He has published numerous studies related to quality management and healthcare systems. Over the past 10 years he has consulted with many healthcare organizations on their strategic planning process, metric setting, and the implementation of quality and continuous improvement programs. He is a master Black Belt in Six Sigma and Lean Sensei.