Taming Information Technology: Lessons from Studies of System Administrators (Human Technology Interaction)
Eser Kandogan is a research staff member at IBM Research - Almaden and manages a group conducting research on visual interfaces to data. He served as the general chair and program chair for ACM CHIMIT symposium and was a member of the program committee for several conferences including ACM CHI, USENIX LISA, and IEEE Policy. He holds a B.Sc. degree in computer engineering and information sciences from Bilkent University, Turkey and a Ph.D. degree from University of Maryland, Computer Science Department. Dr. Kandogan has over 50 publications in areas such as human-computer interaction and information visualization.Paul P. Maglio is a research scientist and manager at IBM Research - Almaden. He holds a bachelor's degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California at San Diego. One of the founders of the field of service science, Dr Maglio serves on the editorial boards of the Journal of Service Research and Service Science, and was lead editor of the Handbook of Service Science. Dr Maglio has published more than 100 papers in computer science, cognitive science, and service science, and is an Associate Adjunct Professor at UC Merced, where he has taught service science since 2007.Eben Haber is a research staff member at IBM Research - Almaden, where he has worked on topics including IT System Administration (including studies of sysadmins, developing prototype administration tools, and designing new features for middleware management products), as well as research on end-user programming and information visualization. He holds an A.B. in computer science/physics from Dartmouth College, and an M.S. and Ph.D. in computer science from the University of Wisconsin-Madison. As the only person on earth so named, a wealth of additional information about him can be found using any web search engine.John Bailey is a Director of Product Design at CA Technologies, where he creates leading-edge product user experiences for the management of information technology. Previously, John was a research scientist at IBM Research - Almaden, where he did research on service systems, specializing in human factors in information technology service engagement and delivery. He has also been the Lead User Experience Architect for IBM WebSphere Application Server and      manager for user-centered design. Prior to working at IBM, John was a Research Fellow with The Consortium of Universities of the Washington Metropolitan Area, conducting research in simulation, training, and virtual reality at the US Army Research Institute. He has published in the areas of virtual reality, human-computer interaction, automation, simulation and training, systems administration, and service science. John has a PhD. in Human Factors Psychology from the University of Central Florida.