The Concierge Manual: A Step-by-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company
Katharine C. Giovanniis an international concierge training expert, a certified concierge specialist, president and cofounder of Triangle Concierge, and cofounder and chairman of the board of the International Concierge and Errand Association. She is the author ofGoing Above and Beyond. Ron Giovannihas been working in the customer service, sales, and operations field for more than 25 years and has been an entrepreneur for the last 14 years. He is the codesigner of TriTrax PRO, the world’s premier concierge software. They both live in Wake Forest, North Carolina.