Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Tom Fagerhaug is an associate professor at the Department of Production and Quality Engineering at NTNU. He is also a scientific advisor for the Performance and Project Management department at SINTEF Technology and Society. His has published books and a large number of papers and reports about performance and quality management. Fagerhaug received his master’s degree from the Norwegian Institute of Technology and his PhD from the Norwegian University of Science and Technology.