Delmar's Administrative Medical Assisting
Section I: General Procedures. Unit 1: Introduction to Medical Assisting and Health Professions. Chapter 1 The Medical Assisting Profession. Chapter 2 Health Care Settings and the Health Care Team. Chapter 3 History of Medicine. Unit 2: The Therapeutic Approach. Chapter 4 Therapeutic Communication Skills. Chapter 5 Coping Skills for the Medical Assistant. Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness. Unit 3: Responsible Medical Practice. Chapter 7 Legal Considerations. Chapter 8 Ethical Considerations. Chapter 9 Emergency Procedures and First Aid. Section II: Administrative Procedures. Unit 4: Integrated Administrative Procedures. Chapter 10 Creating the Facility Environment. Chapter 11 Computers in the Ambulatory Care Setting. Chapter 12 Telecommunications. Chapter 13 Patient Scheduling. Chapter 14 Medical Records Management. Chapter 15 Written Communications. Chapter 16 Medical Documents. Unit 5: Managing Facility Finances. Chapter 17 Medical Insurance. Chapter 18 Medical Insurance Coding. Chapter 19 Daily Financial Practices. Chapter 20 Billing and Collections. Chapter 21 Accounting Practices. Section III: Professional Procedures. Unit 6: Office and Human Resource Management. Chapter 22 The Medical Assistant as Office Manager. Chapter 23 The Medical Assistant as Human Resources Manager. Unit 7: Entry into the Profession. Chapter 24 Preparing for Medical Assisting Credentials. Chapter 25 Employment Strategies.