Hotel Management and Operations
Hotel Management and Operations, Fourth Editionhelps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updatedFourth Editionenables readers to formulate their own ideas and solutions.Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.Providing a solid introduction to every aspect of hotel management, thisFourth Edition:Presents new readings on security and human resourcesCovers all hotel departments, from front office to finance, marketing to housekeepingLinks advanced theory with real-world problems and solutionsFeatures "As I See It" and "Day in the Life" commentary from young managersComplete with extensive references and suggestions for further reading,Hotel Management and Operations, Fourth Editionis an ideal book for university hospitality programs and management training programs within the hotel industry.