The Southwest Airlines Way
Management lessons from the world's most profitable airline"As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book."--Libby Sartain, Senior VP of Human Resources, Yahoo"Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry."---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program