The Human Resources Scorecard (Improving Human Performance)
"The underlying aim of the book is to set out various ways in which the return on investment (ROI) of different aspects human resources management can be measured, and while most of us find it fairly easy to do this in the abstract, this book offers formulae and equations that should satisfy the most demanding finance manager........ The book offers a variety of ways of planning human relations interventions, collecting data before, during and after events, converting the data to monetary values (the most difficult part) and finally, measuring the ROI. AT each stage, the authors provide helpful and exhaustive list of the questions to ask, the preparations to make and the pitfalls to avoid. When it comes to calculations, the equations that are necessary are explained clearly and in non-mathematical language." - David Evans, TrainingZone"The first book to provide a comprehensive, step-by-step process for measuring ROI in HR programs." - Personnel Today"The Human Resources Scorecard is both academically grounded & practical in approach, & should make a significant contribution to the field of human resource management." - Training Journal