The Hotel: Backstairs at the World's Most Exclusive Hotel
Under the skillful direction of Francois Touzin, general manager of London's famous hotel Claridges, the staff go to extremes to meet the eccentric and demanding requirements of the hotel's diverse clientele. Robinson (The Launderymen, LJ 9/1/96) presents a behind-the-scenes look at the hotel industry through the introduction of a cast of characters who excel at this art. His fascinating and insightful observations cover everything from culinary delicacies and room service to security and renovations. Robinson highlights the precision and planning involved in the hotel's day-to-day operation, from banquets that cost #l70,000 ($272,000) and last only 96 minutes to the importance of tea sets or room colors for guests. An informative narrative deliciously sprinkled with humorous tidbits that will leave readers entertained?and no doubt dreaming of their own visit.?Jo-Anne Mary Benson, Osgoode, OntarioCopyright 1997 Reed Business Information, Inc.