Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Business results that truly last don't come from products and services or particular employees and leaders, no matter how good they are. Products change and evolve; people come and go. What really leads to sustainable business results over time is quality leadership—not leaders, but leadership. Consistently excellent leadership is the key to long-term success and profitability. But how do you develop it?In Results That Last, "Master of Business" Quint Studer shows you how to build an organizational culture that develops great leaders today and instills the mechanisms and the mindset that will continue to foster great leadership tomorrow. Studer pre-sents the most effective leadership practices and shows you how to apply them across every group, department, or division, resulting in improved leadership and performance on the individual, group, and organizational levels.The practical and proven tools and techniques Studerreveals are designed to align your goals, behaviors, andprocesses in a way that virtually guarantees leadership excellence, vastly improved customer relations, and  organizational outcomes. The Results That Last methodology provides real, workable solutions that help you:Standardize the behavior and responses of leaders to ensure a consistent experience for employees and customersAlign processes to lessen confusion andincrease effectivenessBring leaders in line with organizational goalsand valuesAdopt and master key tactics like Rounding for Outcomes and Managing UpDetermine what employees need and want from leadership and how to deliver it, creating better morale and increased personal accountabilityEmploy an objective evaluation system that keeps leaders on track to reach organizational goals and achieve personal excellenceResults That Last helps you develop standardized leadership practices that will survive in your organization much longer than any individual leader or team. The result is better strategy, better employee and customer relations, and bigger long-term profits. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be hardwired into your culture—giving you a sustainable, tangible advantage over the competition.