Exam Room Communications for Veterinarians: The Science and Art of Conversing with Clients
This book is an excellent resource for those in the veterinary profession who want to improve their communication with clients. It provides information on the various personalities of clients, how each of them differs, and how each one should be handled. It also includes a personality test so the reader can find their personality type and how clients with apposing personalities may perceive what they say and how they act. --The VIN Book Reviews