Business Process Management: Profiting From Process
While companies realize the need for change, they have not yet developed clear implementation strategies. This book guides managers and NBA-seekers through the transition from the traditional "offline" ways of doing business to incorporating e-commerce and the Internet as a business tool to interact and transact. Topics include:* Business Cycles and Rules* Globalization* Corporate Consolidation* Stakeholder Communication* Value Chains* Knowledge Management* Organizational Structures