Train the Trainer: Instructor's Guide (3rd Ed.)
Penny Ittner has spent the past 20 years as a human  resource/organization development consultant, helping clients in both the  private and public sectors achieve their organizational goals. Prior to  establishing her own training and consulting business in 1984, Penny spent  eight years as an internal consultant for the Bell System. During  divestiture of the Bell System, she worked with AT&T; executives and their  teams, helping them make successful transitions from the traditionally  regulated environment of the Bell System to the highly competitive,  international telecommunications environment of today. As an external  consultant, Penny's clients have included such organizations as Air  Products and Chemicals, Inc., Bell Atlantic, GTE, BDM, AES, the U.S.  Department of Agriculture, the U.S. Department of Health and Human  Services, and the Federal Judicial Center. Penny holds a degree in Business  Administration and an M.S. degree in Human Resource Management from Johns  Hopkins University in Baltimore, Maryland. She currently serves as adjunct  faculty member at Marymount University in Arlington, Virginia, where she  teaches consulting in its Graduate School of Business.Alex Douds has over 25 years of experience in human and organizational  performance consulting. As Director of the Performance Skills Group, a  Division of Human Technology, Inc., he has directed more than 125  performance improvement projects for private and public-sector clients,  with special emphasis on programs in the design and implementation of "best  practice" human resource management processes and learning systems,  leadership development programs, team performance systems, workforce  productivity, and competency-based performance improvement interventions.  His most recent works include The Complete Guide to Managing Change and  Transition, and Teams: How to Build a Team-Based Organization, both  published through HRD Press in 1998. Alex's private-sector client list  includes General Dynamics, Bell Atlantic, H.B. Fuller, Air Products and  Chemicals, Inc., Blue Cross and Blue Shield, Genzyme, AGFA, and Ford Motor  Company. Public-sector clients include the National Imagery and Mapping  Agency, Defense Systems Information Agency, Federal Aviation  Administration, U.S. Department of Justice, and the U.S. Department of  Health and Human Services.