Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries
A very thorough and extensive explanation and practical use of the main Lean Six Sigma tools. We found some new and interesting concepts in this book. We will be using Pursuing Perfect Service for all our Lean Sigma training of Green and Black Belts as well as the process owners that have improvement projects. Great addition to our Lean Sigma knowledge base. --Alex Goodwin, Senior Advisor and Consultant, IDS, Inc.A great beginning for any service organization. It's not as difficult as it seems. Good, solid information and the case studies are very helpful. --Judy Vorhees, Director, Continuous Improvement, UA, Inc