The Portable Business Writer (The English essentials series)
I. Business Writing Basics 1. Making the Grade in Business Writing 2. Letter Format 3. Memo Format 4. Composing E-Mail Messages 5. Planning Business Documents 6. Revising for Purpose and Audience 7. Revising for Tone and Style 8. Editing 9. Eliminating Biased Language and Policy 10. Communicating across Cultures II. Memos and Letters 11. Making a Personal Request 12. Complaints 13. Responding to Complaints 14. Good-News Messages 15. Delicate and Bad-News Messages III. Reports and Proposals 16. Background to Reports: Documenting Sources 17. Visuals 18. Short Report Based on Library Research 19. Short Report Based on Survey Research 20. Routine and Long Reports 21. Proposals IV. Addressing the Public 22. Sales Letters 23. Oral Presentations V. Job Search 24. Traditional Resumes 25. Job-Search Letters 26. Electronic Job Search References Index