The Labor Relations Process
William H. Holley taught labor relations, collective bargaining, and arbitration for 32 years at Auburn University, and worked as an arbitrator in many industries, from airlines to professional sports to the Postal Service. Widely published, he coauthoredPersonnel/Human Resource Managementwith Ken Jennings andLabor Relations: An Experimental and Case Approachwith Roger Wolters. His research has appeared in the Academy of Management Journal, Labor Law Journal, Personnel Psychology, and other journals. An active member of the Southern Management Association (a division of the Academy of Management), he served as Secretary and President, as well as a board member for the Journal of Management. He is also a member of the National Academy of Arbitrators, serving as its Executive Secretary-Treasurer, Vice President, and President. Dr. Holley received his B.S. and M.B.A. from Mississippi State University, and his Ph.D. from the University of Alabama.Kenneth M. Jennings was the Richard de Raismes Professor of Industrial Relations at the University of North Florida, where he taught undergraduate and graduate courses in labor relations and human resource management for more than 20 years.   An engaging teacher and prolific scholar, he wrote numerous books, including Balls and Strikes: The Money Game in Professional Baseball, and Labor Relations at the New York Daily News. His articles have appeared in the Industrial and Labor Relations Review, Industrial Management, Personnel Journal, Employee Relations Law Journal, and Transportation Journal. Before academia, Dr. Jennings worked in industrial relations for Union Carbide. He earned his B.S. from Knox College, and his M.S. and Ph.D. from the University of Illinois.Roger S. Wolters is Professor Emeritus in the Department of Management at Auburn University, where his primary interests included labor law, collective bargaining, and dispute resolution. Coauthor ofLabor Relations: An Experiential and Case Approachwith William H. Holley, Jr., his research was published in Labor Law Journal, Arbitration Journal, Employee Responsibilities and Rights Journal, Journal of Construction Engineering and Management, Industrial Relations, and other journals. Dr. Wolters has consulted to private and public organizations, and served as an Administrative Hearing Officer for grievances with the City of Auburn, Alabama.   He earned his B.B.A. and M.A. from the University of North Florida, and his Ph.D. in Labor and Industrial Relations from the University of Illinois.