Lean Office and Service Simplified: The Definitive How-To Guide
… a simple guide to help leaders drive the Lean transformation of themselves, their people, and processes.—Glenn Marshall, Northrop Grumman ShipbuildingDrew is still one of the few practitioners who really understand the concept of the Lean Enterprise as opposed to Lean Manufacturing.—Bill Beer, Wenger Corporation... a plain language guide to transforming Office and Service industries into effective, efficient organizations. I recommend it strongly.—Mike Robinson, Manager, Corning Cable Systems… clear and straightforward methods for applying Lean thinking to administrative and support processes that apply across almost every industry … I highly recommend this book.—Brian Maskell, BMA Inc.… Locher’s book delivers! Every essential tool in the Lean toolkit is explored with enough simplicity for a beginner to understand and enough depth for an experienced Lean Thinker to draw from.—Allan R. Coletta, Siemens Healthcare Diagnostics, Inc.… a valuable and enthusiastically recommended instructional reference for anyone faced with the responsibility of managing a business to its effective maximum performance in both its physical plant and its human resources. … begins by explaining the key concepts of Value Stream, Standard Work, Flow, Level Pull, and Visual Management. Every aspect of a functioning office is covered in accessible detail including sales, marketing, purchasing, accounting, customer service, mentoring, performance measurement, and more. … highly recommended for personal, professional, academic, and community library Business Management reference collections and supplemental reading lists.—James A. Cox, Editor-in-Chief, Midwest Book Review, inLibrary Bookwatch, March 2011