Fundamentals of Case Management Practice: Skills for the Human Services
1. Ethics and Other Professional Responsibilities for Human Service Workers 2. Case Management: Definition and 3. Applying the Ecological Model: A Theoretical Foundation for Human Services 4. Cultural Competence 5. Attitudes and Boundaries 6. Clarifying Who Owns the Problem 7. Identifying 8. Listening and Responding 9. Asking Questions 10. Bringing Up Difficult Issues 11. Addressing and Disarming Anger 12. The Effective Combination of Skills 13. Putting It All Together 14. Documenting Initial Inquiries 15. The First Interview 16. Social Histories and Assessment Forms 17. Using the DSM 18. The Mental Status Examination 19. Receiving and Releasing Information 20. Planning for Positive Change and Recovery 21. Developing a Service Plan at the Case Management Unit 22. Preparing for a Service Planning Conference or Disposition Planning Meeting 23. Making the Referral and Assembling the Record 24. Documentation and Recording 25. Monitoring the Services or Treatment 26. Developing Goals and Objectives at the Provider Agency 27. Terminating the Case 28. Taking Care of Yourself