Working the Night Shift: Women in India’s Call Center Industry
"Call centers have become the flash point for debates about globalization. However, the social impacts of call centers within India are immense and largely uncharted. Patel makes an important contribution towards understanding this phenomenon through a rigorous focus on gender. Her lively prose makes this book accessible to all audiences but will be especially appealing to students of sociology, geography, women's studies, and anthropology."—Akhil Gupta, University of California, Los Angeles