Beyond Business Process Improvement, On To Business Transformation: A Manager's Guide
John Jestonhas extensive experience getting things done the right way. For over 30 years he has provided leadership in project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer (CIO).  John is an internationally recognized expert in BPM strategy and implementation. He currently manages his own internationally recognized consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.  John has coauthored with Johan Nelis the definitive books on the practical implementation of BPM:--Business Process Management: Practical Guidelines to Successful Implementations.The book is recognized as world's best practice.--Management by Process: A Roadmap to Sustainable Business Process Management,the only book to provide a roadmap to sustainable BPM and High Performance ManagementHe also writes a regular column in the international BP Trends newsletter, and is a regular speaker at conferences. John is a Master Project Director with the Australian Institute of Project Management, and a former member of the Institute of Chartered Accountants in Australia.