Micromessaging: Why Great Leadership is Beyond Words
Change the way you do business with the nonverbal gestures that can make or break any business relationshipA blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills byGetting inside your organization's cultural DNA to spark changeDiffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goalsInfusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment