The Change Agent's Guide to Radical Improvement
Ken Miller is a veteran change agent who has lead, facilitated, trained, and supervised over one hundred teams. He has put his concepts to work some of the most difficult environments. As Deputy Director of the Missouri Department of Revenue he lead the effort to transform a government agency responsible for collecting taxes and licensing cars and drivers, into a State Quality Award winner - one of only three government agencies in the country to receive such a distinction. He was then named Director of Performance Improvement for the State of Missouri. As a partner in a consulting firm Ken has worked with organizations in nearly every industry, but especially enjoys sharing his innovative concepts with the 85% of us that don't manufacture widgets.