Cases in Human Resource Management in Hospitality
Cases in Human Resource Management in Hospitalityis the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resource issues that managers must solve. Through active involvement in discussion, students assume the roles of working managers to:Identify problemsDetermine pertinent informationAppraise alternativesDevelop realistic solutionsAnd, they will be applying theory to real-life situations, developing skills as team members, and enhancing critical thinking and communication skills.