The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success
The HCAHPS Handbook is HCAHPS 101 plus how to get to alway. The book is current, practical, easy-to-read and actionable. The latest HCAHPS information is in the book NOW - instead of a year from now. The book focuses on tactics related to each HCAHPS question with the why the tactic is important to connect the dots for leaders and staff. The book is well formatted and convenient to use. Helpful planning sheets to track HCAHPS scores and samples of tools will make it extremely easy to share information with staff. The HCAHPS Handbook does not offer a complicated approach. It's just a straight-forward assessment of how Studer Group's Evidence-Based Must Have tools can be applied to improve HCAHPS scores. The book is definitely a must read. --Lynne Cunninghan