Foundations of ITIL V3
'Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap.' --IT Skeptic'No single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management' --David Messineo, Computer Associates'No single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one book reference to IT Service Management' --David Messineo, Computer Associates