The Geek Gap: Why Business And Technology Professionals Don't Understand Each Other And Why They Need Each Other to Survive
Lack of respect and trust, poor communication and a culture clash make for an often-disastrous divide between "geeks" and "suits," according to Pfleging, a computer consultant and "dyed-in-the-wool geek," and Zetlin, a business writer (Telecommuting for Dummies) representing the suits. Though the husband-and-wife authors offer tips for both techies and management on how to bridge the gap and thus avoid business failures, they spend most of this thoughtful if not wholly practical book affectionately parsing geek culture. A geek's primary strength, the authors explain, is problem solving—or creating and maintaining technology—while a suit's talent is influencing people. Technology for suits is a "means to an end"—namely, profitability—while for geeks (who see themselves as outsiders and artists) it's a "living, breathing thing." These differences have exacerbated the geek gap the authors see behind debacles and trends from the Y2K "fizzle" to the dot-com boom and bust and now today's offshore outsourcing of IT work. Pfleging and Zetlin provide sensible advice (e.g., techies should expand their skills to avoid obsolescence in the face of "offshoring"), but the book's real virtue is its anthropological insight into the people writing code.(June)Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.