Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity
Terrence Sember (Clarence, NY) is Vice President of Internet and Technology Services for Chakra Communications (www.ChakraCentral.com). He is coauthor ofThe Essential Supervisor's Handbook. He is a member of InfoTech Niagara and the Buffalo Niagara Partnership, made up of 2,500 member businesses with a quarter of a million employees. He is a member of the American Management Association, a worldwide organization with more than 700,000 members.Brette Sember (Clarence, NY) is a former attorney and author of more than thirty titles, includingThe Essential Supervisor's HandbookandProject Management Strategy. Her freelance work has appeared in more than 150 publications, includingHome Business Journaland theNew York Law Journal, as well as many national women's, parenting, and pregnancy magazines. Her website is www.BretteSember.com.