Patients Come Second: Leading Change by Changing the Way You Lead
At least one great story of idea for employee engagement on every page!Patients Come Secondis written in an irresistible style that makes it fun and inspiring to read and hard to put down. I highly recommend this book to every administrator and manager.-- Fred Lee, author ofIf Disney Ran Your HospitalPeople are going to read this book, learn from it, and ultimately provide better care to patients.-- David Feinberg, president of the UCLA Health SystemRarely do you find two seasoned health care professionals provide such candid and real experiences! The fact that both Paul and Britt have demonstrated brilliant results int heir organizations is confirmation enough that this book is a must-read for all healthcare leaders.-- Rulon Stacey, former chairman of the American College of Healthcare ExecutivesIn  this gem of a book you will find the road map for creating the best possible workplace for your people. It is based not only on great research but on great personal experiences. Britt and Paul have nailed it! Buy this book!-- Chester Elton, author ofThe Carrot Principle