I'm Here to Help: A Guide for Caregivers, Hospice Workers, and Volunteers
This practical, caring, step-by-step guide is a standard text for the millions of professionals who are committed to taking care of those suffering from chronic or terminal illness and their families.I'm Here to Helpimparts the skills and techniques necessary to facilitate communication in a succinct style and provides tips on how to initiate painful discussions, listen effectively, manage defensiveness in both the family and patient, and other vital issues.