You are purchasing this item New. Please reply to the email through Amazon.  please use the grid below one letter or space for each dash, For symbols we only have @  #  &  (  )  -  +  /  .  ,  :  ' each tag can have different information just follow the format below.line 1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 15   line 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 16   line 3 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 16   line 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 16   line 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _  15   Thank You  USA Dog Tags