Introduction To Real Itsm
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator.  Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.  He is the author of a popular blog at www.itskeptic.org and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB.  He is also a paid-up Skeptic.  He lives with his wife and son in a small house in a small village in a small country far away. More about Rob at www.twohills.co.nz/profile