Lost Knowledge: Confronting the Threat of an Aging Workforce
"Raises the intriguing question: Are companies ready to deal with the loss of intellectual capital that comes from workers' retirement?"--The New York Times"Whether it's a veteran marketing manager at General Mills  or an international tax accountant at Dupont, specialized  knowledge in the heads of departing employees can cost  companies millions to replace -- if it can be done at all.  For the serious student of "knowledge retention," DeLong's  book is an excellent primer. "--Minneapolis Star Tribune"David DeLong offers advice and perspective that managers in  different settings can use to prepare for expected turnover  and attrition of mid-career employees."--HBS Working  Knowledge'Lost Knowledgeis readable and is written in a reflective style with a scholarly tone[I]t will help leaders to begin to address the process of developing knowledge retention strategies."--People Management"...when an employee walks out the door, they are taking with them new types of knowledge that didn't exist a generation agoDeLong's book offers some detailed blueprints for addressing the problem-from making sure your electronic files are not lost on a hard drive to creating programs to keep the retirees connected to the organizationIt's a fascinating read."--The Concord Journal"An important timely book..."--Library Journal