Design for Care: Innovating Healthcare Experience
Healthcare delivery and experience innovation is the new core competency of organizations that will survive the current healthcare transformation. Design for Care is an outstanding addition to current best practice in the field. --Sam Basta, MD, MMM, FACP, CPE, Founder of Healthcare Innovation by DesignThis game-changing book helps unlock one of the most complex and intractable issues of our time. In a clear and insightful text, Peter Jones uses evocative human stories to illustrate where and why the systems of healthcare need to be fixed. If modern healthcare is a disaster zone, Design for Care is the rescue service we've been waiting for. --John Thackara, author of In the BubbleThis book is the cure for the disease that many have even yet to recognize that is, the lack of application of systemic design thinking in healthcare. Peter Jones has laid out a clear plan of action that frames today's problems as tomorrow s opportunities and innovations. When we use healthcare services, we want no, need this design-led revolution to bring us individually and collectively into a safer, healthier, and better place. --Robert M. Schumacher, Managing Director at User CentricThis game-changing book helps unlock one of the most complex and intractable issues of our time. In a clear and insightful text, Peter Jones uses evocative human stories to illustrate where and why the systems of healthcare need to be fixed. If modern healthcare is a disaster zone, Design for Care is the rescue service we've been waiting for. --John Thackara, author of In the BubbleThis book is the cure for the disease that many have even yet to recognize that is, the lack of application of systemic design thinking in healthcare. Peter Jones has laid out a clear plan of action that frames today's problems as tomorrow s opportunities and innovations. When we use healthcare services, we want no, need this design-led revolution to bring us individually and collectively into a safer, healthier, and better place. --Robert M. Schumacher, Managing Director at User Centric