Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
Turn Constant Complainers into Productive Contributors"Got some people at work making you crazy with their inappropriate behavior? Don't give up. Swindling provides ideas and solutions that will make your workplace and life better."—Mark Sanborn, bestselling author ofThe Fred FactorandYou Don't Need a Title to Be a Leader"With over two decades of experience on the topic, Linda Swindling simplifies the troubling trend towards more complaining and less doing. Turns out, you shouldn't just walk away or tell Complainers to 'put a cork in it.' Great book and fantastic solutions for leaders and coworkers alike."—Vince Poscente, author ofNew York TimesbestsellerThe Age of Speed"Swindling serves up a very practical tool to keep your cool around constant Complainers. Specifics on how to spot them, stop them, and avoid supporting their habit. Love this book!"—Dianna Booher, author ofCommunicate with ConfidenceandCreating Personal Presence: Look, Talk, Think, and Act Like a Leader"Linda Swindling offers a flight plan to take you from a culture of negativity and turbulence to one of responsibility and contribution."—Howard Putnam, former CEO of Southwest Airlines; author ofThe Winds of Turbulence"This is a reference book every manager needs to own and use."—Jim Eckelberger, Rear Admiral, U.S. Navy (Ret.); Chairman of the Board, Southwest Power PoolPersistent Complainers are expensive. They take up your time, resources, and mental bandwidth. When you change a culture of complaining to one of contributing, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama.Stop Complainers and Energy Drainersshows you how to negotiate the toughest situations in the workplace. With these proven communication strategies, you'll end unproductive conversations and behavior at work and accomplish more with your teams.