Lean Culture - The Leader's Guide
Over my 35 years of consulting on performance improvement, organization development, quality, etc., I have tried to integrate the best of different theories and methodologies. From behavioral psychology to lean manufacturing there are important and useful lessons that can help managers implement improvements in the culture of the organization. I have particularly found the lessons from socio-technical systems theory and practice particularly helpful. It is a simple idea - that there is a technical system (plant layout, job design, process flow, etc.) and there is a social system (how you hire, compensate, motivate, communicate, make decisions, work in groups, etc.). Designing both the social and technical system together, so that they are a whole, integrate system, is key to implementing lean management. That is what I have tried to do in this book, provide a path to lean implementation that incorporates leadership, management, culture, etc.