The Complete Idiot's Guide to Clear Communication
Kris Cole is one of Australia's best-selling authors, and an international   speaker and corporate trainer specializing in management, supervision,   communications, and leadership. An industrial psychologist with 26 years of   experience, her books¿including Supervision: The Theory and Practice of First   Line Management, Crystal Clear Communications, and How to Succeed at a Job   Interview¿have been translated into five languages and adopted for numerous   classes.