Best Practices in Lean Six Sigma Process Improvement
"Pitfalls and opportunities are explained in straightforward terms that help managers to steer process improvement efforts towards sustained advantage. Schonberger reveals how to refocus lean and Six Sigma processes on what he calls the 'golden goals': better quality, quicker response, greater flexibility and higher value." (Worksmanagement.co.uk, August 2008)"This book makes the case that "lean won't work without quality", and to that end the author focuses on the companies that have achieved "the world's longest, steepest rates of improvement in leanness" companies like Dell, Wall-Mart. The book poses a curious semantical analysis of the term supply chain management suggesting that the emphasis on the word supply implies that it is the customers' job to manage and improve relations with their suppliers." (IndustryWeek.com, July 2008)