How to Run a Great Hotel: Everything you need to achieve excellence in the hotel industry
'Easy to read, practical and amusing.' Essentially Catering 'Supports experienced and aspiring hotel professional by providing a jargo free and user-friendly guide which translates the theory of excellence into practice in a meaningful way.' www.ehotelier.com. 'A book that anyone in a senior management role should read, and then re-read.  You may find it difficult to set aside the time to read the book, but I urge you to.  You will find yourself snorting when he hits the nails on the head regarding issues that we all face.' www.caterersearch.com.