The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
"“Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.” -- Dan Cathy, President and Chief Operating Officer, Chick-fil-A, Inc.“We have enjoyed working with Ed Horrell at Graceland. His ideas have definitely made a difference. The Kindness Revolution is real!”-- Jack Soden, CEO, Elvis Presley Enterprises, Inc.""Illuminating and absorbing, The Kindness Revolution is a book that explores how American Business lost its preeminence in delivering first-rate customer service and what successful companies are doing to recapture the hearts and minds of consumers.The Kindness Revolution is a must-read for any company that is earnest in winning over customers and keeping them for life!Vive la Revolution!""-- Jeffrey Chernoff, President, Consumers’ Choice Award";if (typeof amznJQ === "undefined") { } else { amznJQ.onReady('JQuery', function() { setTimeout(function() {if(msa.Vowels) { var amzvowels = new msa.Vowels(jQuery,16,["ec2.images-amazon.com","ec3.images-amazon.com", "ec5.images-amazon.com"],5,'1NCZCAEN91MB0WQ1MVAJ', ["z-ec3.images-amazon.com", "z-ak.images-amazon.com" ], "images-na.ssl-images-amazon.com", ["1820", "3320", "7470", "14730"], ["1820B","3320B","7470B","14730B","1","2","3","4","5","6","7","8","9","10","14","15","17","18","19","20","21","22","23"], 50, 50, 100); amzvowels.initializeAndStart(); }}, 8000)}); }