Managing the Professional Service Firm
Frederic W. Gluck former managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates.Tom Peters author/co-author ofIn Search of Excellence, Thriving on Chaos,andLiberation ManagementThe professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.James L. Heskett Professor, Harvard Business School; co-author ofService BreakthroughsDavid Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.--This text refers to thePaperbackedition.