How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get
"Offers many skills and tips to help managers help employees improve their performance and suggests several ways to deepen trust and respect in the workplace."-Daniel H. Pink, Author of Drive and A Whole New Mind"If more managers learned these skills, the workplace would be much more productive with fewer headaches...these skills resolve feedback situations at all levels of the organization, and are easy to learn."-Julie O'Mara, President, O'Mara and Associates; Past National President, American Society for Training & Development"A highly positive approach for giving employees feedback without creating defensiveness or resentment, especially for issues or behaviors that can't wait until performance reviews." -Jesse Gugino, Director of Continuing Education, State University of New York at Jamestown"Supervisors and managers in all types of workplaces can learn how to turn negative performance and behaviors into positive, win-win outcomes using these skills."-Linda Hepp, Human Resources Manager (Retired), Alcoa, Inc."A must-have workbook for anyone who manages or supervises employees on a day-to-day basis."-Brian K. Cohen, Vice President, Energy Conservation Partners LLC