Owning Itil(R): A Skeptical Guide For Decision-Makers
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator.  Although he works around the ITIL industry, he is self-employed and his future is not dependant on ITIL - he has nothing to sell you but the ideas in this book.   Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.