Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success. How to Build Your Confidence and Assertiveness to Handle (Skills Training Course)
This is the first time that I have really understood the difference between being aggressive and being assertive.  This has helped me to develop new strategies for dealing with someone at work who I realise uses a lot of low level aggression to get what she wants.   Practical and engaging  -  I have already used several of the suggested ways to say no to great effect so thank you!   Learning to bank key phrases has helped me enormously.  I always imagined that other people just knew how to deal with difficult situations, I now believe that with practice anyone can manage it.   The book has opened my eyes  -  I have recognised that a lot of things that I have blamed on other people can be traced back to my behaviour.  I feel empowered and ready to take responsibility for my life.   I thought this book was excellent  -  readable and easy to work through.  I particularly liked the chapter on self-confidence as I think that is where I need to do the work and so I have started an achievement log and am practising positive visualisation.