CMMI for Services: Guidelines for Superior Service
Many people from diverse organizations have contributed their insight and experience to CMMI for Services and are still helping to improve it. The Software Engineering Institute (SEI) continues to play a central role in the model’s ongoing development, as well as in related training and support. The authors of this book have been members of the CMMI for Services Development Team since the model’s inception.Eileen C. Forresteris a senior member of the technical staff in the Software Engineering Process Management program at the SEI and the SEI lead for CMMI for Services.Brandon L. Buteauis a Technical Fellow, technologist, and quality architect at Northrop Grumman and is the lead architect for the model.Sandy Shrumis a senior writer and editor at the SEI and a coauthor ofCMMI®,Second Edition, (Addison-Wesley, 2007) andCMMI®-ACQ(Addison-Wesley, 2009).