Technology and Customer Service: Profitable Relationship Building (NetEffect Series)
"(This book includes a good survey of technology that will impact the industry and customer loyalty. It was well written and very well presented . . . . Easy to understand." Rick C. Farr, Ph.D.,Utah Valley State College"This book is informative—it contains lots of "to-do's" and "not-to-do's" . . . tips on how to do it right—not requiring huge technical knowledge-but how to make the right decisions or to evaluate decisions of others . . . ." — Sherron Bienvenue, Ph.D.,International Training Consultant