The Drama-Free Office: A Guide to Healthy Collaboration with Your Team, Coworkers, and Boss
''Consultants Warner and Klemp have made a career out of working with leaders and professionals in large and small settings to help keep different personalities working together peacefully. Drama-prone associates sap energy from the organization, and the authors have created a program to ''diagnose the drama disease,'' manage it, and cure it. Through the framework of a fictional Riva Corporation case study, they track a team leader dealing with her boss and four difficult team members. Each of the drama queens displays one of the four sabotaging roles--the Complainer, the Cynic, the Controller, and the Caretaker. They recommend becoming drama-free yourself, first, then developing more effective relationships with each personality type and at all levels--superior, peer, and subordinate. The book's tone is conversational and clear, but its real advantage is in its practicality and breakdown of actionable steps--the authors delineate the seven steps of dealing with office divas, given any of the various drama types, and provide scripts for carrying out the steps. An excellent handbook for wrassling workplace drama to the ground before anyone goes postal.'' --Publishers Weekly''With such an expert, well-articulated guidebook, managers and others will find comfort in knowing they're not alone in dealing with difficult personalities in the office. Best of all, they'll now have tools for turning toxic behavior into collaborative efforts.'' --ForeWord Reviews''A quick-and-easy read that seeks to dampen office drama and ramp up efficiency.'' --Kirkus Reviews''Describing cases true (but disguised) and hypothetical, Waner and Klemp employ realistic dialogue and solutions. Charts and a variety of tips guide readers visually. Obviously well-schooled in issues of corporate life, Warner and Klemp encourage cool heads to defuse almost any situation.'' --Booklist''With such an expert, well-articulated guidebook, managers and others will find comfort in knowing they're not alone in dealing with difficult personalities in the office. Best of all, they'll now have tools for turning toxic behavior into collaborative efforts.'' --ForeWord Reviews''A quick-and-easy read that seeks to dampen office drama and ramp up efficiency.'' --Kirkus Reviews''Describing cases true (but disguised) and hypothetical, Waner and Klemp employ realistic dialogue and solutions. Charts and a variety of tips guide readers visually. Obviously well-schooled in issues of corporate life, Warner and Klemp encourage cool heads to defuse almost any situation.'' --Booklist