Say This, Not That: How to Build Trust and Motivate Others with the Right Choice of Words
“[Durand's] practical and compelling advice, presented with familiar wit and perception, will quickly and easily improve your skill to deliver just the right message.”  —John R. Narcissi, president, Joliet Diocese Board of Education“A powerful book destined to transform individuals and entire organizations.”  —Bruce Goodman, president and CEO, Vector