Generalist Case Management: A Method of Human Service Delivery
1. Introduction to Case Management. 2. Historical Perspectives on Case Management. 3. Models of Case Management. 4. The Assessment Phase of Case Management. 5. Effective Intake Interviewing Skills. 6. Service Delivery Planning. 7. Building a Case File. 8. Service Coordination. 9. Working within the Organizational Context. 10. Ethical and Legal Issues. 11. Surviving as a Case Manager.