Southwest Airlines (Corporations That Changed the World)
• Shares insights from managers and employees who describe their personal and professional experiences inside the most successful airline in U.S. history• Reveals the secrets to Southwest's unique and celebrated corporate culture that keeps employees productive and motivated• Showcases money-saving strategies such as a fleet made up exclusively of Boeing 737s and a unique boarding policy• Includes interviews with passengers, employees, managers, and a Southwest Airlines executive• Presents photos of people and places at Southwest  Airlines"Lauer, a freelance writer and editor, draws from interviews with leaders, managers, employees, and passengers of Southwest Airlines to provide a discussion of the company from its early days to the present, as well as its unique corporate culture that puts employees first. He also describes the company as a role model for other organizations, its customer service, leadership, people-friendly attitude, and corporate, hiring and training, and employee practices."-Reference & Research Book News