How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators
Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.Ron Drew Stone is an author, international consultant and presenter, and  one of the world's most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. His company, the Center for performance and ROI, Inc., provides consulting services in performance analysis and improvement, linking training to business measures, designing training for results and ROI, and measuring results. Ron certifies practitioners in measurement and ROI and conducts public and in-house performance analysis and measurement workshops. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous  published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.