The Mediator's Handbook
Mediation is a respected and effective alternative to courtroom litigation. Completely revised and expanded from previous editions, The Mediator's Handbook is an invaluable resource for people working in corporations, government agencies, community organizations, schools, or any other situation where there is a need to build bridges between diverse perspectives. The Mediator's Handbook is a "how-to" guide walking the reader through the steps to an effective mediation. The Mediator's Handbook can assist in conflict resolution for anyone working in corporations, government agencies, community organizations, schools, or neighbor-hoods where there is a need to build bridges and compromises between diverse perspectives and conflicting interests. Highly recommended.  --Midwest Book Review