Coping with Toxic Managers, Subordinates ... and Other Difficult People: Using Emotional Intelligence to Survive and Prosper
Lubit, an academic, psychiatrist, and management consultant, explains how our ability to work effectively with difficult or "toxic" managers will have a significant impact on our careers. By improving this ability, he claims, we will learn to better understand and manage ourselves. The first order is to increase our emotional intelligence, comprising personal and social competence. These competencies are our abilities to understand our own feelings, strengths, and weaknesses, and to control our emotions while also understanding the feelings of others and developing skills to form positive relationships with them. Lubit delineates the behaviors of five types of toxic managers--narcissistic, unethical, aggressive, rigid, and impaired--saying that these behaviors are manifestations of depression and fear. By understanding them, we will be able to design strategies to protect ourselves. While this reads like a textbook, the author has valuable insight to share with those in today's business world who are dealing with--or who may someday deal with--a toxic manager.Mary WhaleyCopyright © American Library Association. All rights reserved