A Sensei's Guide to A3 Problem Solving
Robert Goldsmith has 25 years of experience leading the implementation of continuous improvement through the deployment of Lean Six Sigma tools and methodologies. His industry segment experience includes Health care services, Medical equipment, Government, Defense, repair and overhaul (MRO), Automotive and Commercial. Robert’s career started at Hillenbrand Industries’ Hill-Rom Division. In Robert’s 21 years at Hill-Rom, his career spanned from the shop floor to Value Stream Manager-Acute care.  Robert’s lean journey began late 1980’s under the tutelage of TBM consulting and the Shingijutsu Group.  In 2001, Robert accepted the role as Director of Operations at Herman Miller’s Georgia division to lead a lean transformation. During Robert’s time at Herman Miller he continued developing his lean understanding while working with the Toyota Production System Support Center (TSSC) who assisted Herman Miller in their journey.  In 2003, Robert was asked to join Simpler consulting as a Senior Consultant. In Robert’s 9 years at Simpler he conducted over 1300 consulting engagements in the areas of Rapid Improvement Events, Value Stream Analysis, Problem solving and training classes in Bronze, Green, Silver and Black belt training. Leaning on his years of experience and coaching from recognized industry leaders, Robert formed V.O.C (Voice of the Customer) Lean Solutions, Inc.  in 2012. The past six years Robert successfully transitioned himself from traditional manufacturing transformations to primarily supporting the healthcare segment.   Robert versatility has been instrumental in the development, delivery and promotion of a variety of Lean programs that help organizations accelerate their Lean learning with a large number of people in a relatively short period of time.