The Certified Manager of Quality/organizational Excellence Handbook, Third Edition
Russell T. Westcott is president of R.T. Westcott & Associates, where he guides clients in implementing ISO 9001 quality management systems, applying for Baldrige-type awards, strategic planning, project management, and initiating lean practices. Westcott is an ASQ Certified Quality Auditor and Certified Quality Manager. He is the author of Stepping Up to ISO 9004:2000 (2003, Paton Press) and Simplified Project Management for the Quality Professional: Managing Small & Medium-size Projects (2004, ASQ Quality Press), a co-editor of The Certified Quality Manager Handbook, Second Edition (2001) and The Quality Improvement Handbook (2002) (ASQ Quality Press), and has contributed to the ASQ Certified Quality Manager section refresher course, the ASQ Certified Quality Manager self-directed learning program (2001), the Certified Manager of Quality/Organizational Excellence program (2006), and The Certified Quality Engineer Handbook (2002, ASQ Quality Press).