In Good Company: How Social Capital Makes Organizations Work
Relationships between supervisor and worker are important, but so are the relationships between other kinds of colleagues. For example, UPS workers frequently get together on a lunch break, not simply to eat but to exchange information or to divide up the workload more fairly. Prusak (executive director of the IBM Institute for Knowledge Management) and Cohen (editor of Knowledge Directions) provide insight into the causality between a company's social atmosphere and its success.Copyright 2001 Cahners Business Information, Inc.