Managing for Quality and Performance Excellence
Brief Contents. Preface. Part I: Principles of Quality Management. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: Tools and Techniques for Quality Management. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: Beyond Quality: Performance Excellence in Organizations. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.--This text refers to thePaperbackedition.