The Business Analyst's  Survival Guide: Managing Interpersonal Dynamics and Leveraging Repeat Behavior Patterns
LeAnn Simonson is a Certified Business Analysis Professional (CBAP), practicing business analyst, consultant, author, and teacher. LeAnn has been a software developer and a social worker. She holds master's degrees in software engineering and in social work, both from the University of Minnesota, where she is an adjunct professor.