Plus! The Standard+Case Approach: See service response in a new light
Rob England is a self-employed IT commentator and consultant. He consults in New Zealand on IT governance, strategy and processes. Internationally, he is best known for his blog The IT Skeptic and half a dozen books on IT, and he speaks widely at conferences and online. Rob was the NZ IT Service Management Champion for 2010 and his blog was voted the best "IT consultant and analyst" blog in the UK's Computer Weekly IT Blog Awards for 2010. He is an acknowledged contributor to ITIL (2011 Service Strategy book).