The Office: Procedures and Technology
1. The office in the Business World 2. Office Competencies 3. Managing Information to Enhance Productivity 4. Communicating in Written Form 5. Communicating Orally 6. Processing and Understanding Financial Information 7. Managing Time, Tasks, and Records 8. Meetings and Travel 9. Records Management Systems 10. Managing Records 11. Processing Mail 12. Telephone Systems and Procedures 13. Personal and Career Development 14. Working with Others