Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories inHarvard Management Update,Across the Board,Training,Selling Power, Quality Digest, andCorporate University Review.