Microsoft Dynamics CRM 4 For Dummies
Personalize Microsoft CRM to work for your businessFind out how to support your sales, marketing, and customer service initiativesMicrosoft Dynamics CRM means business! Here's what you need to get going now with this customer relationship management solution. Discover how to set up CRM 4, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.Discover how to:Navigate the Microsoft CRM systemCreate and manage activitiesGenerate quotes and invoicesImplement and manage a marketing campaignWork with contracts