Step-by-Step QFD: Customer-Driven Product Design, Second Edition
We've been using Step-by-Step QFD in two companies with much success on the shop floor. It's a marvelous book that is sure to have a major impact on the future of American manufacturing.Lawrence P. Sullivan, Director, Partnership 2000I have successfully used the QFD process in our day-to-day business activities. The QFD process is a practical, useful, and efficient method for making project decisions.Gregory T. Piserchia, Market Development Manager, 3M Electronic Products DivisionEffective, easy, expedient! Fill-in-the-blank workbook format customizes and reinforces learning. Reduces the need for expensive consultants to help implement.Karen Tate, President, TGTG