Monday Morning Customer Service
...removes any doubt about the validity of the statement "birth is easier than resurrection" when it comes to managing relationships. --T. Michael Glenn, EVP, FedExA powerful story that depicts how to help a team establish a customer caring attitude. A gem of a book. --Aylwin Lewis, President, Yum Brands, Inc.A wonderful sequel to Monday Morning Leadership! Must reading for healthcare professionals. --Peter Murphy, President & CEO, St. James Hospital