Scorecard Best Practices: Design, Implementation, and Evaluation
Praise forScorecard Best PracticesDesign, Implementation, and Evaluation"Scorecard Best Practices is a timely contribution to the growing research on performance management. One of the strengths of this book is its collection of the specific scorecard experiences presented in eight user studies. The writing is lively and marked by many comparative tables and figures. It is not limited to success stories, however. The reader gets straightforward analysis unslanted by sales pitches for scorecard systCharles T. Horngren, Edmond W. Littlefield Professor of Accountancy, Emeritus Stanford University"This timely book goes a long way toward satisfying the need for more information and best practices. It offers observations and recommendations based on practicalexperience and a survey of business users."John Kopcke, Senior Vice President, Business Intelligence and Performance Management Global Business, Unit Oracle Corporation"Scorecards are critical to any comprehensive performance management program. However, 'scorecarding' is often misunderstood or confused with 'dashboarding.' In Scorecard Best Practices, Lawson, Hatch, and Desroches have done a fine job illuminating the subject—providing a wealth of best practices and case studies, methodologies, know-how, and solid practical advice. This book is a 'must read' for anyone contemplating a performance management initiative!"Howard Dresner, Industry luminary and author of The Performance Management Revolution: Business Results Through Insight and Action"This provides an excellent summary and diverse case studies of contemporary practice around the world with operational and strategy scorecards. Scorecard Best Practices will be a valuable reference for managers interested in the different ways private and public sector organizations are implementing scorecards."Robert S. Kaplan, Baker Foundation Professor, Harvard Business School