Excellence in Business Communication (8th Edition)
Mastering Business Communications, Perils of Pauline, Version 2.0,updates and improves the popularPerils of PaulineCD-ROM.Students follow the ups and downs of a fictional character, Pauline Peterson, in her first job after graduating from college. Students watch Pauline as she faces a variety of crises at work, then they help her meet these challenges through interactive exercises. Students will see the positive consequences when Pauline puts her business communication know-how to work. They'll also see the sometime humorous, sometime difficult, consequences when she fails to meet these challenges.This dramatic, informative, and stimulating CD covers the following topics:Conducting a MeetingVerbal and Nonverbal CommunicationIntercultural CommunicationUsing E-Mail Effectively in BusinessBrainstorming SessionsListening SkillsPersuasive MessagesSuccesful RésumésThe Job InterviewGiving a Formal SpeechWriting Bad News MessagesResolving Conflict--This text refers to an out of print or unavailable edition of this title.