Check-In Check-Out: Managing Hotel Operations (8th Edition)
With this 8thEdition, some 30-plus years of continuous publication,Check-In Check-Outproves once again its enduring contribution to the field of lodging management. The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out.  The text is current even as it anticipates upcoming changes.  It is accurate even as it describes the latest industry innovations. Among the many changes features in this latest revision is this sample:Enhanced discussion on the “perfect fill”Five hundred plus glossary entriesImportance of brands and brandingIncidents (small case studies) at chapter endsEntirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automationCarefully outlined chapters to speed reading and locate referencesGreening of the Industry:  LEED (Leadership in Energy and Environmental Design)Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)Real estate role in the lodging industryRenewed look at the bedroom:  cleanliness, electronics, furnishing, linens, and moreReservation forecasting and its role in yield managementRevised chapter sequence to recognize the natural flow of guests and recordsSelf-service through kiosks and hand-held devicesTopics not found in other texts:  corporate housing, destination elevators, trade advertising contracts, and much moreUse of professional vocabularyVaried charts, illustrations, and photos to aide comprehensionWeb Access to guests’ folios