Frontline HR: A Handbook for the Emerging Manager
I. GETTING STARTED. 1. Frontline Manager's Role as HR Practitioner. 2. Legal Environment and Challenges. II. STAFFING. 3. Job Analysis and Job Description: A Process of Role Clarification. 4. Recruiting, Selecting, and Retaining Quality Employees. III. PERFORMANCE. 5. Performance Management: Evaluating and Developing Employees. 6. Employee Relations through Coaching and Discipline. 7. Motivating and Rewarding Employees. IV. CORPORATE ENVIRONMENT. 8. Company policies. 9. Employee Safety and Security. 10. Forecasting and Budgeting HR needs.