High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
A proven business remedy for our ailing healthcare industry“Healthcare delivery systems work only when the people in them—line workers and leadership alike—are in highly functional, trustworthy, and productive relationships.High Performance Healthcareis both theoretically sound and eminently practical—a rare combination!”–Thomas S. Inui, ScM, MD, Relationship-Centered Care Initiative Codirector and Professor of Medicine and Associate Dean for Health Care Research, Indiana University School of Medicine“Dr. Gittell shows how a relatively small number of communication and relationship-building elements have a direct relationship to successful performance in both healthcare and the airline industry. Her ultimate accomplishment in healthcare may be a simple tool that builds the individual reliability mandatory for safe patient care.”–Robert S. Hendler, MD, Vice President, Clinical Quality, Tenet Healthcare Corporation“Gittell’s book raises important issues and options that need to be addressed in any national healthcare reform effort.”–Thomas P. Glynn, PhD, Chief Operating Officer, Partners HealthCare“This is a must-read for improving organizational performance.”—Earll M. Murman, PhD, MIT Ford Professor of Engineering Emeritus and coauthor ofLean Enterprise Value“High Performance Healthcarepoints compellingly to a direction for change.”—Christine Bishop, PhD, Atran Professor of Labor Economics, Heller School for Social Policy and Management, Brandeis University“Every healthcare leader needs to read this book.”—Gene Beyt, MD, MS, Senior Vice President of Medical Quality, Clarian Health“This is an important work for clinicians, educators, and administrators.”—John Wright, MD, Attending Orthopedic Surgeon, Brigham and Women’s Hospital, Harvard Medical School