The QFD Handbook
Quality Function Deployment as a concept, uses a number of matrices which: translate customer requirements into engineering or design requirements, translates these engineering or design requirements into product or part characteristics; translates these product or part characteristics into manufacturing operations and these into specific operations and controls. This book applies QFD to a number of managerial topic areas such as ISO9000, Service Design, Robust Design and Software Design that have never been addressed before. A disk is packaged with the book that supplies the QFD Pathway software tool package.