Effective Competency Modeling and Reporting (With CD-ROM)
A practical approach to the often vague concept of "competencies"--complete with guidelines on using them to improve performance.Despite the endless talk about the need to develop "workplace competencies," most human resources professionals are still struggling to do this in a meaningful, systematic way.This valuable book supplies a detailed road map for constructing an entire Competency Modeling, Assessment, and Reporting (CMAR) process. Developed by the author, this performance-enhancing process applies to every position in an organization, enabling employers to identify the competencies required to perform daily, tactical work tasks--and determine their employees' ability to meet those standards.Complete, tested, and easy to customize, the CMAR process guides readers through each key phase, including:* Creating an effective competency model* Establishing job standards* Developing the measurement instrument* Reporting competency results* Developing personnel with CMAR, and more.Case studies, worksheets, forms, checklists, and a Competency Coach(R) for Windows Working Model CD-ROM provide hands-on, real-life assistance.