Principles of Supply Chain Management (with InfoTrac and CD-ROM)
PART I: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW. 1. Introduction to Supply Chain Management. Part II: PURCHASING ISSUES IN SUPPLY CHAIN MANAGEMENT. 2. Purchasing Management. 3. Supplier Relationship Management. 4. Strategic Sourcing for Successful Supply Chain Management. PART III: OPERATIONS ISSUES IN SUPPLY CHAIN MANAGEMENT. 5. Collaborative Planning, Forecasting, and Replenishment. 6. Enterprise Resource Planning Systems. 7. Inventory Management. 8. Process Management: Just-In-Time and Total Quality Management. PART IV: DISTRIBUTION ISSUES IN SUPPLY CHAIN MANAGEMENT. 9. Logistics Management. 10. Customer Relationship Management. 11. Location Decisions. 12. Service Response Logistics. PART V: SUSTAINING COMPETITIVE ADVANTAGE. 13. Process Integration. 14. Performance Measurement. Appendix 1. Appendix 2. Glossary. Author Index. Subject Index.--This text refers to thePaperbackedition.