Managed Services in a Month - Build a Successful It Service Business in 30 Days - 2nd Ed.
Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He has written eleven books. He is a popular blogger and produces a wide variety of educational events each year, ranging from online classes, in-personal seminars, and the only all-online conference in the small business consulting channel.