The Facilitative Way: Leadership That Makes the Difference
Make a DifferenceStrive for 100 Percent EngagementChoose to be a leader!! At one point in time – not so long ago – leaders were designated, assigned, specified.Today’s marketplace of global competition, constant change and expanding customer choice, means leadership is something you choose to be right where you are.  If customers (internal or external) are going to receive the service that they expect, it is up to you to step up to the bat.When Harry Truman was president of the United States, we were not surprised when he put on his desk a sign that read, "The Buck Stops Here." What would your workplace be like if every person had a sign that read, "The Buck Stops Here"? What would it be like if there was 100 percent engagement?The Gallup Organization regularly surveys the U.S. workforce to measure levels of employee engagement. "Recent figures show that only 30 percent of the U.S. workforce consists of engaged employees (loyal and productive). Over half – 54 percent – are not-engaged (just putting in time), while 16 percent are actively disengaged (unhappy and spreading their discontent)."1Why is such a high percentage of the workforce not engaged? Is it because old forms of security and certainty have disappeared. Regardless, we all may be in need of new tools and processes to increase active engagement.Perhaps engagement levels are high in your workplace. But if not, have you thought about how to change things to reach 100 percent engagement?