Conflict Resolution at Work For Dummies
The easy way to maintain healthy and productive working relationshipsNeed to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a proRediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicatePractice good self-awareness — understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflictKnow how to address conflict — learn how to choose the optimal time and place to discuss problems and address employeesResolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progressHelp yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutionsOpen the book and find:The right way to manage conflict within a teamAdvice on when to tackle issues and when to hold backPractical guidance on developing solutions and agreementsWays to address just about any issue you'll faceTips on keeping your team focused and productive during conflictsWhen to use internal resources like Human Resources and when to turn to outside experts