Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
Arussy cuts to the heart of the matter: Excellence is in the eye of the beholder, and customer satisfaction is the benchmark by which every organization should measure their success. --Greg Gianforte, CEO & Founder, RightNow TechnologiesIn his usual good humor and easy to read manner, Lior explores 23,000 responses to a global, year long survey which asks how employees feel their customer interactions have been as compared to the recipients of those interactions.  The results are astounding. This book is a must read for companies that want to get the jump on their competition by delivering excellence instead of mediocrity. --Sheri Greenhaus, Managing Partner, Cyber M@rketing Services/ CRMXchange.comIn this book, Lior Arussy skillfully illustrates how critical excellence is in corporate strategy and the significant role every employee plays in its delivery.  Excellence Every Day is an important read for both executives and employees. --Jill Griffin, Author, Customer Loyalty Co-author, Customer WinbackWhen employees take a moment to make a moment with customers, excellence happens.  In EXCELLENCE EVERY DAY, Lior defines the why and the outlines the how in which employees can make daily choices resulting in delivering exceptional customer experiences. --John Moore former Starbucks marketer and author of Tribal Knowledge