The First Five Minutes: How to Make a Great First Impression in Any Business Situation
Business communications expert Mary Mitchell gives business people and job seekers everything they need to make the right first impression, whether in person--at job interviews, sales calls, or social gatherings--or via letter, fax, or e-mail. The book is based on Mitchell's popular corporate seminars, which have been attended by employees of Arthur Young, Ritz Carlton Hotels, Merck, and other top firms.