The 5S Pocket Guide
Jim Peterson is manager of total quality for Boise Cascade's Building Materials Group. Prior to this post, he was general manager of quality for H.J. Heinz and factory manager for Ore-Ida Foods. Jim is a former Baldrige Award examiner and is a judge for both the Idaho and Louisiana state quality awards.Roland Smith, Ph.D., is the director of the Center for Educational Research/Quality Learning Project at the University of Idaho and also currently serves as director of consulting services for the IEC Group and is an examiner for the Baldrige Award.