Therapeutic Communications for Health Care
"I enjoyed reading the book.  It contains a lot of good information that is important for Health Care workers to know, whether their contact with patients is brief or long term.  It is a 'how to' manual, especially in Section III, and I like that.  Some texts, in an effort to sound academic, miss the point of reaching the student.  You reach the reader--good for you!" -Patricia Bortnem, BSN, Med- uses Purtilo"The content and organization [is] appropriate for MAs, CNAs, PNs, and medical receptionists.  It was organized and flowed well.  The end-of-chapter exercises were an added bonus.  I worked through them after I read the chapter and think they will be beneficial to the target population" - Connie Rockstad, RN, MSN