The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
“In the last few years, [Zeynep] Ton has become a revolutionary force in a field that would seem unlikely to generate many — the Kafkaesque-titled Operations Management. Her central thesis is that many of [the] big-box retailers have been making a strategic error… but she believes her core findings are relevant in nearly every industry. After re-evaluating the relationship between worker management and profit, she argues that many corporate leaders will realize that paying their workers more and treating them better will actually make everyone better off. And this, indeed, would foment a small revolution.”—The New York Times Magazine“…at a time when the complexity of workers’ jobs is increasing and labour force investment declining,  [The Good Jobs Strategy] is a methodically researched riposte to cutting staff and wages.”—Financial Times