Making IT Lean: Applying Lean Practices to the Work of IT
Howard Williamsis an IT Service Management Consultant in Microsoft’s Consulting Services organization, with several years of experience designing and implementing ITSM solutions for a diverse customer population. He is an ITIL®Expert (V3), and has an MBA in Operations Management from the University of Colorado at Colorado Springs.Rebecca Durayis a Professor and Associate Dean for Academic Programs at the University of Colorado at Colorado Springs College of Business. Professor Duray received her Ph.D. from The Ohio State University and her B.S. and M.B.A from Case Western Reserve University. Her research interests are in the strategic use of operations, mass customization, and Lean Information systems. Prior to obtaining her Ph.D., Professor Duray was a management consultant for various firms including Price Waterhouse and A.T. Kearney focusing on operations and systems issues.