151 Quick Ideas to Deal With Difficult People
Carrie Mason-Draffen writes from a wealth of experience. For 10 years she has written an acclaimed workplace column for Newsday, a New York daily  newspaper.151 Quick Ideas to Deal With Difficult Peopledraws on the insights she has gained from answering questions from hundreds of  managers and employees. For additional information, the author interviewed outstanding experts in the legal and human-resource professions.  Mason-Draffen lives on Long Island, New York, with her husband and three teenagers.