UP Your Service!
Read this book before your competitors do!  And then give it to all your managers to read. Every chapter is loaded with enough common sense and good ideas to pay you back 1,000 times.  --Todd Lapidus, President, Customer Contact CorporationRon Kaufman gets my vote as the best of the best Customer Service writer, thinker and presenter in the world today.  --Mark Victor Hansen, Co-author best-selling Chicken Soup for the SoulRon Kaufman writes like he teaches. Up Your Service! is fast-paced, upbeat and action-oriented for easy translation from concepts to useful application. It is sprinkled with relevant examples of service we encounter in our everyday lives with firms we know  some only too well!This book contains a generous dose of Rons humorous yet impactful approach. Like attending one of Rons presentations, it makes you want to get up immediately and do something about improving the service level you and your company provide.Knowing Ron, he is not going to be satisfied if you only read his book. Hell want to see you out there actually Upping Your Service!  --Sim Kay Wee, Senior Vice President, Europe, Singapore Airlines