Developing Training Courses : A Technical Writer's Guide to Instructional Design and Development
"...Logical format, clear instructions, and lots of practical examples... Highly recommended."  --Peggy Jacobsen, Ph.D., President, Puget Sound Chapter, Society for Technical Communicators"An important guide to this field...has the bases well covered."  --Carol Perkins, Training Development Manager, Brooktrout Technology"This is the first book I recommend if you don't have the time to make mistakes."  --Clare Petrich, Acting Executive Director, World Trade Center, Tacoma