I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answerlies in better communication—not just using different words, but rather learning to think differently.I Hear Yousupplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:• Tell the other person’s story—the cornerstone of real engagement• Look from the outside in and see themselves as others do• Recognize the role systemic factors play—and transform a conflict into a shared challenge• Overcome the defense mechanisms that derail dialogueFor anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client,I Hear Youchanges opposition into understanding and mere talk into real trust.