Everybody Wins: The Chapman Guide to Solving Conflicts without Arguing (Chapman Guides)
"Narrator Maurice England skillfully leads the listener through a series of conflict resolution strategies by using case studies in which he role-plays the male and female partners’ responses to conflict. His ability to use intonation in presenting his work with couples' conflict resolution creates a meaningful and sometimes funny listen, especially when he stretches his smooth therapist voice to imitate a female patient’s reaction in a conversation. His emphasis on active listening as a skill in relationships informs his straightforward, coherent advice for creating a dynamic of conflict resolution that is easily understood and able to be practiced immediately." L.V.B. © AudioFile Portland, Maine