Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking
"I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly laid out, in accessible language, by authors who truly understand the unique challenges that trucking presents" -- Rolf Lockwood, Editorial Director, Today's Trucking Magazine"It's real world and very compatible with our thinking in the industry.  Formalizing our quality system using these management principles definitely helped us become more  profitable"      -- Greg Brown, President, B.R. Williams Trucking"Shifting Gears really opens up your eyes to the application and benefits of  ISO 9000 in trucking"      -- Dan Doran, President, Ace Doran Hauling & Rigging Company"The quality management principles in this book really do work.  We realized substantial gains in improving driver retention using these principles"      -- Norm Sneyd, President, Highland Transport"If a trucking company wants to improve it's operation by using best practices and principles, then this book is a must.  It should be required reading for anyone who wants to operate efficiently and safely in a world class economy that requires a certain management understanding and special skills"      -- Jim Runk, President & CEO, Pennsylvania Motor Truck Association