The ISO/TS 16949 Answer Book
Radley M. Smith is author ofThe QS-9000 Answer Book, and co-author of Quality System Requirements QS-9000. Roderick A. Munro recently retired from Ford Motor Co., where he was senior engineer in the Supplier Quality Improvement Initiative. He is currently the principal of RAM-Q Universe, a quality training and consulting firm. Ronald J. Bowen recently retired after 46 years with General Motors Corp., where he served in a variety of quality, auditing, and environmental positions.