SugarCRM For Dummies
Sweeten your customer relationship management with SugarCRM!You just have to love a product with "sugar" in its name, especially one that's open source! This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. With Sugar, you can boost your sales and please your customers so your business will take the cake.Fill your Sugar bowl — install SugarCRM, customize user preferences, create databases, and import contacts from other softwarePlan your day — schedule appointments, link them to records and notes, and organize your sales opportunitiesCampaign for business — build campaigns, track their success, and grow your contact list with Web-to-lead formsKeep customers happy — create cases to manage customer issues and forums to exterminate software bugsStay in touch — send e-newsletters and automate customer e-mail communication with templatesSweeten the pot — learn how to extend SugarCRM's capabilities to meet needs unique to your businessThat administrative stuff — take advantage of a complete recipe book for SugarCRM administratorsOpen the book and find:Options to implement a SugarCRM databaseThe scoop on various flavors of Sugar so you can decide which one is right for youHow to turn leads into contactsTips for keeping records up  to dateHow to develop searchable libraries and FAQsEasy ways to create and share documentsWhat the Dashboard can do for youHow to integrate Outlook with SugarCRM