CompTIA A+ 220-701 and 220-702 Cert Guide
Mark Edward Soperhas been working with PCs since the days of the IBM PC/XT and AT as a sales person, technology advisor, consultant, experimenter, and technology writer. Since 1992, he’s taught thousands of students across the country how to repair, manage and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He’s created many versions of his experimental computer known as “FrankenPC” for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written two other A+ Certification books covering previous versions of the A+ Certification exams for Que Publishing. Mark has contributed to many editions ofUpgrading and Repairing PCs, working on the 11th through 18th editions, coauthoredUpgrading and Repairing Networks, Fifth Edition,and written two books about digital photography,Easy Digital CamerasandThe Shot Doctor: The Amateur’s Guide to Taking Great Digital Photos. In addition, Mark has contributed to Que’sSpecial Edition Usingseries on Windows Me, Windows XP, and Windows Vista, Que’sWindows 7 In Depth, contributed toEasy Windows Vista, has written two books about Windows Vista, includingMaximum PC Microsoft Windows Vista ExposedandUnleashing Microsoft Windows Vista Media Center, and one book about Windows 7,Easy Microsoft Windows 7. Mark also stays busy on the Web, posting many blog entries and articles at MaximumPC.com, as well as writing articles forMaximum PCmagazine. He has taught A+ Certification and other technology-related subjects at Ivy Tech StateCollege’s Evansville, Indiana, campus. Scott Muelleris president of Mueller Technical Research (MTR), an international research and corporate training firm. Since 1982, MTR has produced the industry’s most in-depth, accurate, and effective seminars, books, articles, videos, and FAQs covering PC hardware and data recovery. MTR maintains a client list that includes Fortune 500 companies, the U.S. and foreign governments, major software and hardware corporations, as well as PC enthusiasts and entrepreneurs. Scott’s seminars have been presented to several thousands of PC support professionals throughout the world. Scott personally teaches seminars nationwide covering all aspects of PC hardware (including troubleshooting, maintenance, repair, and upgrade), A+ Certification, and data recovery/forensics. He has a knack for making technical topics not only understandable, but entertaining as well; his classes are never boring! If you have 10 or more people to train, Scott can design and present a custom seminar for your organization. Although he has taught classes virtually nonstop since 1982, Scott is best known as the author of the longest-running, most popular, and most comprehensive PC hardware book in the world,Upgrading and Repairing PCs, which has become the core of an entire series of books, includingUpgrading and Repairing PCs,Upgrading and Repairing Laptops, andUpgrading and Repairing Windows. Scott’s premiere work,Upgrading and Repairing PCs, has sold well over two million copies, making it by far the most popular and longest-running PC hardware book on the market today. Scott has been featured inForbesmagazine and has written several articles forPC Worldmagazine,Maximum PCmagazine, the Scott Mueller Forum, various computer and automotive newsletters, and theUpgrading and Repairing PCswebsite. David L. Prowseis a computer network specialist, author, and technical trainer. As a consultant, he installs and secures the latest in computer and networking technology. Over the past several years, he has authored and co-authored a number of networking and computer titles for Pearson Education. In addition, over the past decade he has taught CompTIA A+, Network+, and Security+ certification courses to more than 2,000 students, both in the classroom and via the Internet.