Healthcare Operations Management
The text does an excellent job introducing the historical perspective of operations management. Moreover, it provides information about current techniques used by organizations and payers to improve and/or reward operations such as pay-for-performance. I was pleased to see a robust instructor website that contains external links to related material, relevant case studies, and answers to end-of-chapter discussions and exercises. My sense is that this text translates well to practice and would make it proudly to the office. --Darrell Burke, PhD