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Expert Advice!Denise E. Robitaille has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops and packaging manufacturers to achieve ISO 9000 registration. Her work also encompasses training and auditing. She is a RAB-certified lead assessor, and ASQ Certified Quality Auditor and senior member of the American Society for Quality. Robitaille is also a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 standard series. She is the author of numerous articles as well asThe Corrective Action Handbook, The Preventive Action Handbook, The Management Review HandbookandRoot Cause Analysis,all published by Paton Press.