The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
... an incredible 'how to' guide for IT Executives to understand the power of Customer Support ... blueprint to achieve success. --Char LaBounty, Founder and President, LaBounty & AssociatesPhil Verghis ... just in time with a book that defines exactly what it means to be the 'ultimate' services executive. --Jeffrey Tarter, Executive Director, Association of Support ProfessionalsPhil is one of my trusted advisors, and now with this book, he can be yours as well. --Ron Muns, CEO and Founder, HDI(World's Largest Association for IT Service & Support) IndustryThis book contains both experience and innovation a powerful chemistry. The investment in this book will pay great dividends ... --Malcolm Fry, IT Industry consultant & luminaryWe benefited significantly from Phil's development of a superlative support organization here at Akamai --George Conrades, Executive Chairman, Akamai Technologies