The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the "No Wait" Department
… for practical reasons there is value in translating TPS to the healthcare arena. Jody Crane and Chuck Noon do this well, providing meaty examples and a level of technical depth that go beyond other Lean healthcare books that I have seen.—Jeffrey K. Liker, Professor of Industrial and Operations Engineering, University of Michigan, and Shingo Prize-Winning Author ofThe Toyota Way… this book will help you and your leadership team create a culture where ‘a community of scientists’ continually improves and better serves patient, hospital, and societal needs— improving quality while simultaneously reducing cost.—Mark Graban, MS, MBA, Shingo Prize-Winning Author ofLean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction… will open your eyes to cutting-edge concepts that drive ED operations…—Maureen Bisognano, President and CEO, Institute for Healthcare Improvement