Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
"For workers routinely called on to fix what's broken, find what's lost and soothe the irate, this book is indispensable." --Bizlife, Greensboro, NC, March 2003With fresh batches of lively anecdotes, examples from the service trenches,uplifting pep tals and aptivating cartoons by John Bush. --The Executive Issue