Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies
"The Balanced Scorecard is highly effective for nonprofit organizations. Paul Niven translates the concepts of the BSC into a toolkit and approaches that are ideally suited to the nonprofit environment. Further, he presents these ideas in a format that is easy to understand and communicate with staff at all levels." —Sherry Keramidas, PhD, CAE, Executive Director, Regulatory Affairs Professionals Society"If you want to implement an organizational performance management initiative using the Balanced Scorecard, don't even think about doing so without this guidebook of guidebooks, written by an experienced 'sherpa,' Paul Niven.  This practical manual, with its 'tell-it-like-it-is' approach is an essential survival book for any trek to the headwaters of organizational improvement. Paul's voice is tested and true. Your journey towards excellence requires this kind of compass." —Benjamin K. Homan, President and Chief Executive Officer, Food for the Hungry, Inc."As a master of the Balanced Scorecard, Paul offers solutions and forward-thinking strategies on organizational management and performance measurement. This is a must-read for any organization interested in achieving breakthrough results." —Merl Waschler, President, Valley of the Sun United Way