Conversation and Community: The Social Web for Documentation
Listen, the execute a successful social documentation strategy.The technical communication world is on the brink of a major cultural shift from one-sided "documentation" towards user-generated content, collaborative communication, and the power of communities. This shift will change the way technical communicators work and will offer new opportunities to those who can seize them. If you are wondering where to start or what your future role may be, this book is for you.Anne Gentle'sConversation and Communitybrings social media alive through real examples and stories that will help you be a more successful technical communicator. It offers practical guidance and lessons learned from the author's experience and that of other leaders in the field. It outlines the social techniques that have the greatest leverage and explains how they can help you start a conversation and build a community with your customers.