Front Office Operations & Management
Chapter 1: Hotels- Past and Present. Chapter 2: Hotel Classifications. Chapter 3: The Hotel Guest. Chapter 4: The Guest Room. Chapter 5: Hotel Organization. Chapter 6: Front Office Overview. Chapter 7: Room Rate Structure. Chapter 8: The Property Management System. Chapter 9: Guest Accounting. Chapter 10: Night Audit. Chapter 11: Housekeeping. Chapter 12: Reservations and Forecasting. Chapter 13: Measuring Hotel Performance. Chapter 14: Guest Service.