: Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers
Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes to boost productivity and maximize resources. Failure to do so raises the possibility of being wiped out by the competition. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes.Using a "how to" approach with multiple real world examples, industry expert and author Ralph Smith helps readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies.Business Process Management and the Balanced Scorecard is designed for organizations that have either implemented or are considering the implementation of Balanced Scorecard or Six Sigma performance management systems and reveals:How a corporation's processes can radically transform a businessHow to integrate a company's processes into the business strategyUseful insights for focusing on the link between processes and strategyThe tools necessary to make the Scorecard the cornerstone of your management processesPacked with common sense ideas and implementation tips, this important book represents a breakthrough in the way operational performance and strategic progress are managed. Business Process Management and the Balanced Scorecard exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.