Procedures & Theory for Administrative Professionals
The 21st Century Skills feature is extremely helpful . . . and not just for students."The Global Communication chapter … offers a lot of information to generate good class discussions."The Tech Tools activity is a great use of the chapter content. I particularly liked the section on soft skills and the assignments relative to communication and making introductions. Also liked the information about international business customs and etiquette, which is more important than many students may realize."This assignment gets students thinking toward a career rather than just an initial job by creating a permanent portfolio of their work."Excellent end-of-chapter activities; so many to pick from. Thank you!