Streamlined Process Improvement
Six Sigma can reduce process variation, but it doesn’t account for process improvements. Lean is effective, but it fails to address the need for major improvements in key processes. Both of these failed to use modern IT as part of their improvement methodologies. Now, renowned consultant and former ASQ president, international quality advisor to E&Y;, and quality advisor to the Chinese Quality Association, H. James Harrington provides the solution—a revolutionary step-by-step method for streamlining and improving business processes that can:Cut cost and cycle time by 60 percentImprove customer and employee satisfactionBoost quality by 100 percentAnalyze, streamline, and refine key processes more quickly and efficiently than ever beforeFilled with checklists, questionnaires, and key process tools, this book is designed to help you streamline your systems—and to continue to improve—using a refined combination of the most effective methods available. It’s all you need to be leaner, meaner, and significantly more profitable for years to come.