ITIL Service Transition 2011 Edition (Best Management Practices)
ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management PraticeThe inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio GutiÃ©rrez GutiÃ©rrez, PSS MÃ©xico --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management PraticeThe inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management PraticeMost of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice