Foundations of IT Service Management: The ITIL Foundations Course in a Book
Brady Orand is an ITIL Expert certified IT Service Management Instructor. Starting his career as a Product Developer, Brady has been developing Service Management Solutions for more than 20 years. Working for companies such as Intel, BMC Software and Accenture, Brady has grown his understanding of IT Service Management to enable him to better assist companies’ IT Service Management initiatives. Brady holds a B.S. in Electrical Engineering and a Masters in Business Administration.  Julie Villarreal is a technical writer from Dallas, Texas, with over 20 years experience writing and editing in the information technology, consumer product, and health care industries. She holds a Masters in English from the University of North Texas and is an expert in English grammar, usage, and punctuation.