Maximizing Your Sales with Microsoft Dynamics CRM 2011
1. Working with Leads. 2. Working with Accounts. 3. Working with Contacts. 4. Finding Your Data. 5. Using Microsoft Dynamics CRM within Outlook. 6. Managing Opportunities. 7. Scheduling Activities within Microsoft Dynamics CRM. 8. Managing Campaigns. 9. Marketing Lists. 10. Mail Merge. 11. Sending E-mail. 12. Managing Contracts. 13. Managing Cases. 14. Using the Knowledge Base. 15. Service Scheduling. 16. Import and Export. 17. Running Reports. 18. Using Workflow. 19. Setting CRM Options. 20. Defining Entities and Fields. 21. Managing Users and Security Roles. 22. Creating Business Unites and Teams. 23. Sharing and Assigning Records. 24. Ten Products that Extend Microsoft Dynamics CRM's Functionality. 25. Online Resources.