Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches
Dennis Reynolds, PhD, the Ivar Haglund Distinguished Professor  of Hospitality  Management at the Washington State University School of Hospitality  Business Management,  teaches and conducts research on management topics of interest to the  hospitality  industry. His teaching centers on global service-management issues. He is a  frequent  speaker to management groups in Asia, Europe, and North America and has  been cited  in various media around the globe. His lively seminars cover such topics as  maximizing  productivity in the workplace and understanding the key value drivers in  the hospitality  industry. Dr. Reynolds's research focuses on pathways leading to enhanced  managerial  efficiency and effectiveness, especially in service organizations, through  the  application of operations-management tools and techniques. His work has  been published  in such journals as the Journal of Foodservice Business Research, the  Advanced  Management Journal, the Cornell Hotel and Restaurant Administration  Quarterly,  the Journal of Hospitality and Tourism Research, and the International  Journal  of Hospitality Management. Dr. Reynolds is also the creator of a restaurant  simulation  titled restaurateur®. This 'game' utilizes the allure of restaurant  ownership  to foster students' entrepreneurial interests by demonstrating how a  restaurant  concept can become a viable business venture.Karthik Namasivayam, PhD, is an Assistant Professor at the School of  Hospitality    Management, Pennsylvania State University, where he teaches human  resources    management and organizational behavior. He also teaches leadership and  change    management at the graduate and undergraduate levels. His research  explores the    intersections between the hospitality organization and the consumer; the  notion    of consumer satisfaction; and connecting organizational human resources  practices    and organizational structures to consumer behavior. His published works  have    been widely recognized and appear in such journals as Psychology &  Marketing,    the International Journal of Service Industries Management, the Cornell  Hotel    and Restaurant Administration Quarterly, the Journal of Human Resources  in Hospitality    & Tourism, the Journal of Travel Research, the Journal of Intellectual  Capital,    the Journal of Hospitality and Tourism Research, and the International  Journal    of Hospitality Management. Dr. Namasivayam draws on over 25 years of  worldwide    hospitality industry experience as an entrepreneur, manager, frontline  worker,    and project consultant in three continents to enrich both his teaching  and his    research.