The Manager's Pocket Guide to Dealing with Conflict (Manager's Pocket Guide Series)
Dr. Lois Hart has over 27 years of training, organization  development, and coaching experience. She is President of Leadership  Dynamics and founder and Director of the Women's Leadership Institute. Dr.  Hart and her associates offer training and consulting to organizations that  are interested in developing their leaders and employees in the following  areas; facilitation, leadership, team development, conflict, men and women  at work, and communication. Dr. Hart earned a B.S. from the University of  Rochester, a M.S. from Syracuse University and a Ed.D. from the University  of Massachusetts. She is the author of 21 books, including Learning from  Conflict, Faultless Facilitation, and 50 Activities for Developing Leaders  also available from HRD Press.