Even Monkeys Fall From Trees
"The Seven Absolutes"  exercises are useful training tools for my organization. The material is innovative and creative, yet practical. --Donna Hatcher, Customer Service Manager, NEC ElectronicsA refreshing message and holistic approach to service. Doug invites us care for ourselves so we can delight our customers. --Jeanette Haas, RSM, Sr. Vice President, Mercy Health Systems       ,Doug's unique philosophy toward service is timeless, applicable to all industries, a refreshing change from the usual. --Eric Frasier, Vice President, Conseco Fund Group